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El Dorado Casitas Royale

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
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  • Accommodations
  • Restaurants & Bars
  • Spa
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Our Opinion

Amazing 5-star resort that boasts amazing hotel grounds and is notable for their top-notch, attentive and friendly guest services. This is a go-to destination for anyone wanting R&R at the resort grounds and the option to experience the Riviera Maya nightlife.


Overview
El Dorado Casitas Royale is following in the steps of their sister resort, El Dorado Royale, having implemented their signature Gourmet Inclusive concept here as well. Cuisine is superb! All 280 rooms are suites, with lovely decor and romantic 4 post beds and all are just a few steps from the beach. El Dorado Casitas is waiting for you in the heart of Riviera Maya.

Location: Located on the beach just a 15 minute drive from Playa Del Carmen and 30 minutes from the airport.

Highlights
  • Room service 24 hours a day
  • Free WiFi throughout the hotel
  • Awarded with the "AAA Four Diamond Award"
  • Thirteen swimming pools
  • Adults-only
  • "Naay Spa"

tripadvisor Traveler Reviews
  • gileslw : Dallas, Texas
Overall: Wonderful!

We spent a week in one of the casitas and it was most relaxing and enjoyable. The grounds are beautiful and so well maintained. Everyone working there is incredibly friendly. The food is generally good and there is certainly enough to drink! Our room was spacious and comfortable. We particularly enjoyed the dinner at Fuentes. Our one complaint would be that breakfast service at Jo Jo's was unpleasantly slow on two occasions.

  • Two_Seattlites : Renton, Washington
Romantic, Relaxing Anniversary Celebration

My husband and I were looking for someplace special to celebrate our ten year anniversary. The El Dorado Casitas Royale had been on our "To Do" list for many years so we decided to splurge on an Infinity Pool Casita Suite. We've stayed at several different adult-only resorts in the Riviera Maya, including the Iberostar Grand Paraiso, Excellence Riviera Cancun, and Hideaway at the Royalton Riviera Cancun. As with everything in life, this vacation had its pluses and minuses but overall this is a terrific resort and we would not hesitate to return. Airport Transfer & Check In:Even though the El Dorado Royale is only about 30 minutes from the airport, we prefer to head straight to our resort once we land so we booked private transportation through Entertainment Plus/USA Transfers. We have used them for private airport transfers more often than not because their prices are competitive, the drivers are friendly, and their customer service is fantastic. Once our driver dropped us off at the El Dorado Royale lobby, we were given a glass of sparkling wine and then whisked off to the Casitas lobby in a golf cart. Upon checking in, we were given a resort map, two room keys, and a brief overview of the resort. We were told to meet with our concierge the next morning to make dinner reservations and to select pillows and aromatherapy for our room. The check-in process was quick and efficient even though we arrived after 9 pm. Concierge Service, the Time Share Push, and Upselling: The concierge service seems to have one main purpose: to recruit people to attend their timeshare presentation. This resort is more expensive than other similar resorts in the area and we found it rather off-putting to have to sit through a mini-sales pitch, aimed at getting us to attend a presentation for the Exotic Travelers Club, just to make dinner reservations. Every time we saw our concierges, we politely declined their requests but they didn't give up easily. They called our room on more than one occasion and even tracked us down on the beach offering different incentives in exchange for our participation. I understand that there are many satisfied members but we didn't want to spend one minute of our vacation haggling over potential discounts on future vacations. As others have mentioned, this resort is keen on upselling. From the Starbucks coffee shops to the Candlelight dinner, various wine pairings, and coconut drinks, there are myriad ways to rack up additional expenses at this "all inclusive" resort. That being said, the extra charges are easy to decline and it is not something that would stop us from returning. The pressure was stronger and more pervasive here than at other resorts we've been to so I felt it worth mentioning. Room:We stayed in an Infinity Pool Casita Suite in section 31. While we enjoyed the quiet and more private atmosphere of the Casitas, I'm not convinced that the infinity pool was worth the additional cost. Having visited in January, the water was uncomfortably cold and we never saw anyone using them. If we go back, we will most likely stay in a Casita Suite. We enjoyed having both an indoor and outdoor shower, as well as a jetted tub. We found it strange to have an open window in front of the jetted tub and ended up bathing in our swimsuits. Another thing to note is that the tub is just off the bedroom and there is no curtain or other window covering. In the winter, the sunlight will fill your room starting around 6:30 am every morning so remember to pack an eye mask if you plan to sleep in. Food:Overall, we were very happy with the food and felt that it lived up to the "Gourmet Inclusive" label. Some of the portions are small but you can order as many courses and dishes as you like. For breakfast, we ate at Cocotal, Santa Fe, and room service. Of the three, room service was our favorite. Try the breakfast burrito. Yum! The juice at this resort was disappointing. Most of the resorts we've stayed at offer a variety of fresh squeezed juices at breakfast and for your mixed drinks. The juice and drink mixers at the El Dorado were not to our liking and seemed to be from concentrate. The fresh produce, on the other hand, was absolutely amazing! They have several giant greenhouses on-site where they grow 40% of the fruit and vegetables used at all of the Karisma resorts in the area. The tomatoes and cucumbers were amazingly fresh and delicious.Casitas section 31 is a good walking distance from the restaurants in the Villas section so we opted to have lunch at Generations on several occasions. We ate at the Palms as well as the Chef's Market buffet and we enjoyed them both. On the El Dorado side, we tried La CabaƱa Pizzeria, as well as the pool bbq that takes place next door. You really can't go wrong with any of these options. Dinner reservations are a must! We showed up at Rincon Mexicano around 7:45 pm one night without reservations. We were initially told it would be a 45-minute wait but it was an hour-and-a-half before we were finally seated. Unlike other resorts, the restaurants do not have a bar area for guests waiting to be seated but my husband was able to get us drinks by just walking up to the counter in the back of the restaurant. We saw pagers in the restaurants but they weren't handing them out so it was standing room only in the small waiting area. We didn't have any other issues once we made dinner reservations through our concierge. We really enjoyed Rincon Mexicano for dinner. Must-try items are the Tamalito appetizer, either of the soup options, the Chile Relleno, the chicken dish, and the Tres Leches Cake for dessert. We also enjoyed dinner at d'Italia Casitas but the service was unremarkable. We both ordered two different appetizers but they only brought us one. Our most memorable meal was at Fuentes. We chose to pay the additional $45 per person for the wine pairing and we're glad we did. We love watching the Food Network so we really enjoyed the live cooking demonstrations. The chef and sommelier obviously had a great rapport and they were a lot of fun to watch. Our meal here was the culinary highlight of our trip! They offer a few different menus throughout the week so ask your concierge for the menus before you make your reservation. We booked our trip through Costco travel and our package included a free candlelight dinner on the beach, normally an additional $140 charge. We enjoyed the experience and will do it again, even if we have to pay for it. The fabulous food, attentive service, and a live saxophonist made for a truly romantic evening that made our anniversary celebration feel very special. The only negative was that I ended up with over thirty ant bites on my feet and ankles. I was worried about mosquitos so I was wearing bug spray with DEET. Sadly, DEET doesn't repel ants. I was thankful we packed non-drowsy antihistamines!Room service was another great option for dinner. Our favorite dishes were the salads, stir-fried noodles, nachos, and the cookies.One last piece of food-related advice is to make sure to try the taco cart at Guacamayas. It was open from 10 pm to 2 am the week we were there and it was worth staying up for. Nothing beats some fresh tacos after a night of drinking and dancing!Bars & Nightlife:No matter where you are, you're never far from a bar. There are plenty of options available, day and night. Remember to specify the brand of liquor you want in your drinks or they will use a lower quality booze from under the bar. The nightlife really sets the El Dorado apart from other resorts. The evening shows don't start until 10 pm so we didn't have to rush through dinner in order to see them. Our favorite show was Artie the Magician. Every night after the show, there is a DJ who takes requests until about 2 am. The dance floor was lively almost every night we were there and we had a wonderful time dancing and mingling with other couples. Service:The service at this resort is, for the most part, excellent. We want to give a shout out to the following individuals who helped made our vacation especially memorable:Ruben, the bartender at Gaviotas and the Martini bar Jorge, our beach butlerLeo and Angel, our waiters at Guacamayas barManuel, our waiter at Rincon MexicanoVictor, our waiter at FuentesLilian at the Naay Spa Roman, our waiter at the Chef's Market buffet at GenerationsWe only had one negative encounter with a member of the staff. Saturday evening, one of the waiters at Guacamayas, Javier, repeatedly walked around our table to serve every table around us while our drinks sat empty. We even tried to flag him down to no avail. We had no problem walking over to the bar to grab our own drinks but it was disappointing and didn't align with our experience throughout the rest of our stay. Beach:We are beach people at heart and were quite content to spend our days on a beach bed despite all of the wind the week we were there. If you've read any number of reviews on this site, you know that the beach is not as wide as some of the other beaches in the area and that there are large concrete blocks visible just off shore. There were plenty of beds available and our beach butler, Jorge, took great care of us. I have heard that the concrete blocks make for decent snorkeling but the waves weren't conducive to swimming on this trip. We did walk out along the rocks near the salt water pool one morning and were surprised to find a good amount of living coral. It will be interesting to watch the artificial reef develop over the next several years. Spa:We planned to spend one morning relaxing in the water circuit at the spa, an extra $45 per person, and they offered us two 25 minute back massages for an extra $5 each. Well worth the price! The facilities were clean, our massages were perfectly relaxing, and the water circuit was refreshing. Activities:There are so many activities at this resort I think you would need to stay for two weeks in order to try them all. I recommend the greenhouse tour! All in all, we had an amazing vacation at this relaxing, romantic resort and hope to be able to return one day.

  • Molly B :
Return trip - keeps getting better!

We just returned from our 2nd trip to the El Dorado Casitas and I can't recommend it enough. From the service and incredibly friendly staff to the imaculate grounds, this place is perfection! Our little Casita was directly behind the pool. We could wake up and walk out to the pool bar. The Casitas itself is a mile long so it never feels crowded. The guests of the Royale and Generations (sister resorts) are not allowed at the Casitas so it is quiet and relaxing. What really makes this place special is the staff. Thank you to Gabriel (beach butler), Orvelin (Casitas bartender) May (Heberardo, bartender) Wilder (Generations) and the room service staff for making our stay so special for the 2nd time. THANK YOU!

  • Guy B : Jacksonville Beach, Florida
El Dorado Casitas Royale

Beautiful property, great food, great service. The grounds are immaculate. Each area has a swim up bar and all ground floor rooms have swim ups. The upstairs rooms each have infinity pools. Both indoor and outdoor showers. Butlers are always available to help with dinner reservations and anything else you would need. There is a private checkin and out facility.

  • sreichmann : Dallas, Texas
AMAZING!!!

This was our first visit to this resort and definitely will NOT be our last!! Where do I begin?! From the excellent service and friendly staff everywhere, to the beautiful grounds, to the amazing people we met there! What a week! We stayed in the Casitas, #32 and couldn't have asked for a better experience! Eduardo was our bartender for the week, and he took excellent care of us! We were never without a drink, he always had a smile on his face, and oh the shots :) he made some good ones!!! He took excellent care of us and I will hope next time I go back to have him as our bartender again. On his day off, we had Julio and he made our day perfect as well! So kind, made excellent drinks and we certainly enjoyed him for the day!! Ivan, the pool/beach butler..... where do I begin?! AMAZING! He was the kindest, funniest, most genuine person. He made sure we had fresh towels every morning on the beach and a cold drink in our hand at all times!!! It was always "his pleasure" to make sure we had the best day! And he never failed!!! These people were just part of the amazing staff that made our experience so great! We will definitely be back!!! So thanks again to Eduardo, Julio, Ivan and everyone else at Casitas #32 who made this last week a week we won't forget!!!!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Gourmet daily buffet or a la carte breakfast, lunch and dinner
  • Gourmet bites
  • 24 hr. room service
  • Unlimited domestic and select international premium brand drinks (9am-2am)
  • In room mini-bar (stocked with beer, water, soft drinks, refilled daily) 
  • Daily & nightly entertainment
  • Use of sauna
  • Turkish baths
  • Gym
  • Bicycles
  • Shopping tours to Cancun and Playa del Carmen
  • Paddle boats
  • Kayaks
  • Snorkeling
  • Scuba lesson in pool
  • Day & night tennis at el Dorado Royale
  • Access to all facilities at the El Dorado Royale
  • 205 rooms
  • A total of 169 casitas
  • 10 restaurants
  • 15 Bars including swim-up bars
  • 13 swimming pools
  • Shops
  • Beauty salon
  • Spa facilities
  • Gym

Casita Suite includes:

  • Spacious, with 1 king size bed
  • 2 Storey building
  • Private swimming pool
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower
  • Upgraded amenities kit
  • Oversize balcony or patio, furnished
  • Max. occupancy 2 people

Individual Casita Suite

  • Spacious, with 1 king size bed
  • One bedroom
  • Jacuzzi
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower and bathtub
  • Upgraded amenities kit
  • Oversize balcony or patio, furnished
  • Max. occupancy 2 people

Swim-up Casita Suite

  • Spacious, with 1 king size bed
  • 2 Storey building
  • Private swimming pool
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower
  • Upgraded amenities kit
  • Water-mirror balcony
  • Swim-up suite connected to the Lazy River
  • Max. occupancy 2 people

Infinity Pool Casita Suite

  • Spacious, with 1 king size bed
  • 2 Storey building
  • Private infinity pool
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower
  • Upgraded amenities kit
  • Oversize balcony or patio
  • Max. occupancy 2 people

Infinity Pool Swim-up Casita Suite

  • Spacious, with 1 king size bed
  • 2 Storey building
  • Private swimming pool with direct access to Lazy River
  • Palapa (thatched roof)
  • In-suite Jacuzzi
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower and bathtub
  • Upgraded amenities kit
  • Oversize balcony or patio, furnished
  • Max. occupancy 2 people

Studio Presidential

  • 1 king bed
  • Minibar
  • Liquor cabinet
  • Welcome fruit basket and champagne
  • Butler service
  • Upgraded in-room entertainment
  • Bike rental
  • Satellite TV
  • Phone
  • Terrace or balcony
  • Safe deposit box
  • Heater
  • Bathroom amenities
  • Jacuzzi
  • A/C
  • Max. occupancy 2 people

Studio Presidential Swim-up Suite

  • 1 king bed
  • Minibar with premium beverages
  • Liquor cabinet
  • Welcome fruit basket and champagne
  • Butler service
  • Private pool connecting to the Lazy River
  • Upgraded in-room entertainment
  • Bike rental
  • Satellite TV
  • Phone
  • Terrace or balcony
  • Safe deposit box
  • Heater
  • Bathroom amenities
  • Jacuzzi
  • A/C
  • Max. occupancy 2 people

One Bedroom Presidential Casita Suite

  • Oceanfront
  • Oversized terrace
  • Private swimming pool
  • Beach palapa
  • Outdoor bed
  • Dining table
  • One exclusively prepared dinner
  • Living room with Plasma TV
  • Premium liquors
  • Espresso machine
  • Minibar with premium snacks
  • Microwave oven
  • Blender
  • Board games
  • Snorkel equipment
  • Bicycles
  • Bathrobes
  • Amenities
  • DVD player
  • Butler 
  • Shuttle service within facilities
  • Pillow menu
  • Hammock
  • Max. occupancy 2 people

Restaurants

D'italia

  • A la carte for dinner
  • Italian
  • Dress code is causal elegance (long trousers and collared shirts for men)

Fuentes

  • Dinner and show
  • Closed on Sundays
  • Dress code is casual elegance

Jo Jo's Caribbean Seaside Grill

  • A la carte for breakfast, lunch and dinner
  • Caribbean/seafood
  • Dress code is casual elegance

Kampai 

  • A la carte for lunch and dinner
  • Asian-fusion
  • Dress code is casual elegance

Cocotal

  • A la carte for breakfast and dinner
  • International cuisine
  • Dress code is casual elegance for dinner

La Isla

  • A la carte for breakfast, lunch and dinner
  • International cuisine
  • Dress code is casual elegance for dinner

Rincon Mexicano

  • A la carte for lunch and dinner
  • Mexican
  • Dress code is casual

Santa Fe Grill

  • A la carte for breakfast and dinner
  • Mexican
  • Dress code is causal elegance for dinner

Spot

  • A la carte for breakfast and lunch
  • Swim-up bar
  • Gourmet
  • Dress code is casual

Gourmet Corners

  • Selection of snack bars including pizzeria, sandwiches, health bar and grilled specialties
  • Open for breakfast (health bar) and lunch
  • Casual dress code

Bars

  • Las Guacamayas
  • Martinis Lobby Bar
  • Bellinis Bar
  • Beach Bar
  • Gaviotas Seashore Bar
  • Swim Up Bar La Isla
  • Swim Up Bar Pericos
  • Swim Up Bar Papagayos
  • Swim Up Bar Pelicanos
  • Swim Up Bar Colibri
  • Swim Up Bar Quetzal
  • Swim Up Bar Spot
  • Swim Up Bar Faisanes
  • Swim Up Bar Albatros
  • Swim Up Bar Tucanes 

El Dorado Casitas Royale offers the following Naay Spa facilities and treatments:

Facilities

  • Massage rooms
  • Whirlpool baths
  • Beauty salon
  • Steam room 
  • Gym

Massages

  • Full body relaxing massage
  • Full body deep massage
  • Back massage
  • Stress relief massage
  • Holistic hot stone massage
  • Thai massage
  • Essence aroma massage

Facial Treatments

  • Sports facial for men
  • 'Naay' refreshing facial
  • After sun facial
  • Anti ageing facial
  • 02 awakwening facial
  • The Cure deep cleansing facial

Wraps

  • Dorado cocktail seaweed wrap
  • Jasmine oil and aloe vera wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair styling
  • Hair removal
  • Make up


Wedding Bonus - Free "Sweet Wedding Package", when you book a Casita Suite category or higher, minimum 7 nights stay, plus minimum of 5 rooms booked in any category for a minimum stay of 3 nights or more. Wedding package must be reserved at least 30 days in advance. Package inclusions subject to change without notice. Book and arrange wedding package directly with hotel. Email: weddings@eldorado-resort.com

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • El Dorado Casitas Royale
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
El Dorado Casitas Royale, by Karisma
Km 45, Carretera Cancun-Tulum, 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.