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El Dorado Casitas Royale

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Weddings
  • Bonus
Our Opinion

Amazing 5-star resort that boasts amazing hotel grounds and is notable for their top-notch, attentive and friendly guest services. This is a go-to destination for anyone wanting R&R at the resort grounds and the option to experience the Riviera Maya nightlife.


Overview
El Dorado Casitas Royale is following in the steps of their sister resort, El Dorado Royale, having implemented their signature Gourmet Inclusive concept here as well. Cuisine is superb! All 280 rooms are suites, with lovely decor and romantic 4 post beds and all are just a few steps from the beach. El Dorado Casitas is waiting for you in the heart of Riviera Maya.

Location: Located on the beach just a 15 minute drive from Playa Del Carmen and 30 minutes from the airport.

Highlights
  • Room service 24 hours a day
  • Free WiFi throughout the hotel
  • Awarded with the "AAA Four Diamond Award"
  • Thirteen swimming pools
  • Adults-only
  • "Naay Spa"

tripadvisor Traveler Reviews
  • jefferygatzke : Hitchcock, South Dakota
Awesome

Relax, they take care of you. Room service, butlers(Edgar&Rudolph), service, maids, bartenders(Juan&Caesar). The food is all good. Eat as much as you want. All spectacular. They make everything worry free, relaxing, and a very romantic atmosphere.

  • gcornell : Croton on Hudson, New York
A Very Nice 4 Star Resort

Stayed in a Swim Up Casita. This is a very nice resort that tries extremely hard to be 5 star and likes to continually point out that they are a 5 star resort but it's a solid 4 stars. Not more. There is plenty to like:Rooms are large and well appointed. Bathrooms are very big. Loved the easy access to the pool. A little dark.Service is consistently good. Special mention to our Beach Butler, Jorge. He was friendly and provided us with great conversation and service.Food - Definitely above average and generally quick service. Portions are small so we enjoyed ordering 3-4 entrees to sample different plates. The one disappointment was the sushi at Kampai. It's no better than supermarket sushi. Limited selection. They will not deviant from what's listed on the menu and the rolls contain 3x more rice than fish. Room service is outstanding.Drinks - Great selection including many top shelf brands.Beach/Pool - Plenty of chairs including large shaded cabanas with king size beds. These were awesome.Shows - Hit or miss. The acrobat show was incredible.Here are a few reasons why it isn't 5 star:Fitness Center - Tried both the fitness centers and while the main resort has an adequate fitness center the Casitas is bare minimum. Neither is close to what’s expected at a 5 star resort these days.Golf Carts – guests shouldn’t have to yield to the golf carts traveling 20 mph on the walking paths. Poor design and dangerous.Little things – Concierge constantly leaving messages to come see him. If I need something I will find you. Transfer back to airport requires 2 trips to the Lomas Travel office. One to give them the return flight info you already provided so they can try to sell you excursions. Another so sign a form that they gave you the pickup time. I don’t like being told what I need to do on vacation and I dislike wasting my time even more.It’s a very very long walk to the different restaurants, bars and shows. Beach – well you know all about that already

  • tsgarcia7 : Albuquerque, New Mexico
Fabulous again!

My wife and I just got back from another amazing trip (our 2nd) to Riviera Maya and the beautiful El Dorado Royale and Casitas resort! We went down to celebrate my birthday and once again this place did not disappoint. The weather was great, windier than the last time we were there but still fabulous. The food was amazing again, the Chef show was awesome, the drinks were great and thanks to our friends from California that met us there…I now have a new favorite drink, Cadillac Margarita and most were that were made for us were great. I recommend having them with Don Julio Blanco. The only real difference from our last trip (in the fall) was the seaweed, there was a lot of it this time…but it was not a big deal to us. 15 minutes after we arrived and walked around, I said to my wife…it’s like we never left. Now for the most important part of why I will take the time to write a review…so I can mention the people who make our stay absolutely wonderful. So here we go…first off we sought out the 4 people whom we friended and made our first visit so great. They all remembered us and made us feel right at home and took amazing care of us, AGAIN! They are Jose Gomez (Santa Fe/Kampai), Jorge Sanchez (30 Beach Butler), Gabriel Florez (28 Beach Butler) and Alvaro (JoJo’s Bar/Bartender). Thank you gentlemen, seeing you all again just made our trip right off the bat! Now, to mention our new friends who made this trip special…Raquel Gomez (32 Butler, this young man was absolutely amazing!), Juan (Juanito) (32 pool bartender), Cesar Gonzalez (32 Beach Butler), Jaquelin (Santa Fe/Kampai Host), Vicky (the amazing grill chef at 32 grill), Frank (Santa Fe/Kampai), Fausto (Santa Fe), Leo (Bellboy services), Vinson and Samjel (La Cabana Pizzeria) all the 32 butlers…Pilar, Karen, Janet, Claudio, and Arturo…there was another young man but didn’t catch his name. Also would like to mention Francisco and Adriana from Member Services behind 32, thank you! There are so many wonderful people at El Dorado, I wish I could remember everyone…they are so friendly and willing to help you in any way possible! My wife and I just hope that El Dorado takes care of these VERY SPECIAL people the way they take care of us. These wonderful people mentioned above and the hundreds that are not mentioned are the MAIN reason we decided to return and will continue to visit as long as we have the means.

  • LesleyF26 : Hamilton, Canada
Our paradise for the week

El Dorado Casitas Royale was our vacation oasis for the week. We were located in Casitas section 30 in a casitas suite. Beautiful view of the pool and closely appointed to Sante Fe Grill, D'Italia Casitas Royale and Kampai restaurants. The room was very nice and the king sized bed extremely comfortable. The ability to choose your pillow and aromatherapy was also a very nice addition. Another bonus was the outside shower which we thoroughly enjoyed. The property was very well maintained, the people and service levels top notch and the food first class. Miguel & Javier, our concierges for the week, and Jorge our beach butler, were all amazing and they went over and above to provide outstanding service every day and ensure our vacation was the best it could be. A 5 star experience.

  • RSLDYL : Charlotte, NC
El Dorado Royal remains at the TOP of Playa all inclusive resorts

The resort continues to step up its performance in virtually all areas. The grounds, in particular, are maintained to perfection. The food and beverage quality is almost universally great, and the swim-up infinity pool casitas are impeccable. The staff works so hard and is so kind in every way. My only negative comments:1. Communication between the spa and concierge is always stained and not smooth, resulting in two botched reservations at the spa.2. This was our 6th visit and we stayed 10 days. We received our "welcome back" package 8 hours before we left and far too late to use the spa gift certificate in the package. And the two T-shorts were tiny....obviously not our sizes!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Gourmet daily buffet or a la carte breakfast, lunch and dinner
  • Gourmet bites
  • 24 hr. room service
  • Unlimited domestic and select international premium brand drinks (9am-2am)
  • In room mini-bar (stocked with beer, water, soft drinks, refilled daily) 
  • Daily & nightly entertainment
  • Use of sauna
  • Turkish baths
  • Gym
  • Bicycles
  • Shopping tours to Cancun and Playa del Carmen
  • Paddle boats
  • Kayaks
  • Snorkeling
  • Scuba lesson in pool
  • Day & night tennis at el Dorado Royale
  • Access to all facilities at the El Dorado Royale
  • 205 rooms
  • A total of 169 casitas
  • 10 restaurants
  • 15 Bars including swim-up bars
  • 13 swimming pools
  • Shops
  • Beauty salon
  • Spa facilities
  • Gym

Casita Suite includes:

  • Spacious, with 1 king size bed
  • 2 Storey building
  • Private swimming pool
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower
  • Upgraded amenities kit
  • Oversize balcony or patio, furnished
  • Max. occupancy 2 people

Individual Casita Suite

  • Spacious, with 1 king size bed
  • One bedroom
  • Jacuzzi
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower and bathtub
  • Upgraded amenities kit
  • Oversize balcony or patio, furnished
  • Max. occupancy 2 people

Swim-up Casita Suite

  • Spacious, with 1 king size bed
  • 2 Storey building
  • Private swimming pool
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower
  • Upgraded amenities kit
  • Water-mirror balcony
  • Swim-up suite connected to the Lazy River
  • Max. occupancy 2 people

Infinity Pool Casita Suite

  • Spacious, with 1 king size bed
  • 2 Storey building
  • Private infinity pool
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower
  • Upgraded amenities kit
  • Oversize balcony or patio
  • Max. occupancy 2 people

Infinity Pool Swim-up Casita Suite

  • Spacious, with 1 king size bed
  • 2 Storey building
  • Private swimming pool with direct access to Lazy River
  • Palapa (thatched roof)
  • In-suite Jacuzzi
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower and bathtub
  • Upgraded amenities kit
  • Oversize balcony or patio, furnished
  • Max. occupancy 2 people

Studio Presidential

  • 1 king bed
  • Minibar
  • Liquor cabinet
  • Welcome fruit basket and champagne
  • Butler service
  • Upgraded in-room entertainment
  • Bike rental
  • Satellite TV
  • Phone
  • Terrace or balcony
  • Safe deposit box
  • Heater
  • Bathroom amenities
  • Jacuzzi
  • A/C
  • Max. occupancy 2 people

Studio Presidential Swim-up Suite

  • 1 king bed
  • Minibar with premium beverages
  • Liquor cabinet
  • Welcome fruit basket and champagne
  • Butler service
  • Private pool connecting to the Lazy River
  • Upgraded in-room entertainment
  • Bike rental
  • Satellite TV
  • Phone
  • Terrace or balcony
  • Safe deposit box
  • Heater
  • Bathroom amenities
  • Jacuzzi
  • A/C
  • Max. occupancy 2 people

One Bedroom Presidential Casita Suite

  • Oceanfront
  • Oversized terrace
  • Private swimming pool
  • Beach palapa
  • Outdoor bed
  • Dining table
  • One exclusively prepared dinner
  • Living room with Plasma TV
  • Premium liquors
  • Espresso machine
  • Minibar with premium snacks
  • Microwave oven
  • Blender
  • Board games
  • Snorkel equipment
  • Bicycles
  • Bathrobes
  • Amenities
  • DVD player
  • Butler 
  • Shuttle service within facilities
  • Pillow menu
  • Hammock
  • Max. occupancy 2 people

Restaurants

D'italia

  • A la carte for dinner
  • Italian
  • Dress code is causal elegance (long trousers and collared shirts for men)

Fuentes

  • Dinner and show
  • Closed on Sundays
  • Dress code is casual elegance

Jo Jo's Caribbean Seaside Grill

  • A la carte for breakfast, lunch and dinner
  • Caribbean/seafood
  • Dress code is casual elegance

Kampai 

  • A la carte for lunch and dinner
  • Asian-fusion
  • Dress code is casual elegance

Cocotal

  • A la carte for breakfast and dinner
  • International cuisine
  • Dress code is casual elegance for dinner

La Isla

  • A la carte for breakfast, lunch and dinner
  • International cuisine
  • Dress code is casual elegance for dinner

Rincon Mexicano

  • A la carte for lunch and dinner
  • Mexican
  • Dress code is casual

Santa Fe Grill

  • A la carte for breakfast and dinner
  • Mexican
  • Dress code is causal elegance for dinner

Spot

  • A la carte for breakfast and lunch
  • Swim-up bar
  • Gourmet
  • Dress code is casual

Gourmet Corners

  • Selection of snack bars including pizzeria, sandwiches, health bar and grilled specialties
  • Open for breakfast (health bar) and lunch
  • Casual dress code

Bars

  • Las Guacamayas
  • Martinis Lobby Bar
  • Bellinis Bar
  • Beach Bar
  • Gaviotas Seashore Bar
  • Swim Up Bar La Isla
  • Swim Up Bar Pericos
  • Swim Up Bar Papagayos
  • Swim Up Bar Pelicanos
  • Swim Up Bar Colibri
  • Swim Up Bar Quetzal
  • Swim Up Bar Spot
  • Swim Up Bar Faisanes
  • Swim Up Bar Albatros
  • Swim Up Bar Tucanes 

El Dorado Casitas Royale offers the following Naay Spa facilities and treatments:

Facilities

  • Massage rooms
  • Whirlpool baths
  • Beauty salon
  • Steam room 
  • Gym

Massages

  • Full body relaxing massage
  • Full body deep massage
  • Back massage
  • Stress relief massage
  • Holistic hot stone massage
  • Thai massage
  • Essence aroma massage

Facial Treatments

  • Sports facial for men
  • 'Naay' refreshing facial
  • After sun facial
  • Anti ageing facial
  • 02 awakwening facial
  • The Cure deep cleansing facial

Wraps

  • Dorado cocktail seaweed wrap
  • Jasmine oil and aloe vera wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair styling
  • Hair removal
  • Make up


Wedding Bonus - Free "Sweet Wedding Package", when you book a Casita Suite category or higher, minimum 7 nights stay, plus minimum of 5 rooms booked in any category for a minimum stay of 3 nights or more. Wedding package must be reserved at least 30 days in advance. Package inclusions subject to change without notice. Book and arrange wedding package directly with hotel. Email: weddings@eldorado-resort.com

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • El Dorado Casitas Royale
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
El Dorado Casitas Royale, by Karisma
Km 45, Carretera Cancun-Tulum, 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.