El Dorado Casitas Royale

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Weddings
  • Bonus
Our Opinion

Amazing 5-star resort that boasts amazing hotel grounds and is notable for their top-notch, attentive and friendly guest services. This is a go-to destination for anyone wanting R&R at the resort grounds and the option to experience the Riviera Maya nightlife.


Overview
El Dorado Casitas Royale is following in the steps of their sister resort, El Dorado Royale, having implemented their signature Gourmet Inclusive concept here as well. Cuisine is superb! All 280 rooms are suites, with lovely decor and romantic 4 post beds and all are just a few steps from the beach. El Dorado Casitas is waiting for you in the heart of Riviera Maya.

Location: Located on the beach just a 15 minute drive from Playa Del Carmen and 30 minutes from the airport.

Highlights
  • Room service 24 hours a day
  • Free WiFi throughout the hotel
  • Awarded with the "AAA Four Diamond Award"
  • Thirteen swimming pools
  • Adults-only
  • "Naay Spa"

tripadvisor Traveler Reviews
  • Michele E : Ohio
Can’t wait to return!

When I decided to book a Cancun vacation, I researched several resorts and selected Casitas. We booked a ruby swim up suite with presidential benefits as a member of Exotic Travel Club. I couldn’t be happier with my selection. My husband and I have been thrilled with the beautiful resort and, more importantly, the wonderful staff. Our butlers, Rudolfo and Karen were phenomenal. They decorated our room for my husband’s birthday, left night time cocktails, made reservations for dinner, and took care of any room issue, like a burned out bulb, immediately. The restaurant, Ceviche, at 3200 has a gem in Miss Vicky Santiago, who prepares lunch daily. I will miss the shrimp soup. Guillermo, the beach butler, is friendly and was always ready to freshen my beverage, bring treats, and is a very hard worker. I teased him that he will be running the resort in a few years. Jiovani, the bartender, is quick with a smile and makes delicious drinks. Jose and “other Guillermo “the waiters at ceviche and Santa Fe remember our preferences and are also wonderful. Eggs Benedict at Santa Fe is highly recommended. Dinner at Wine Kitchen was delicious and the service of Alonso and Enrique made it even better. Humberto at Kampai was an excellent waiter and the food there is great. Petro at Bellini makes wonderful Kir Royales. Roman at Chefs Market, as well as the little gal at the hostess stand, were a bright start to my mornings. I loved the sugar donuts there. Room service is excellent, the room is cleaned well daily, laundry service is fast and reasonable, and the beach beds are comfortable. One suggestion would be to increase lighting in the room. The friendliness of other guests and fun atmosphere by the pool added to our enjoyment. Going on the members dinner to Maroma was another highlight.However, the most important part of a review is whether or not we would return. We have already booked for next year! Te veo el proximo ano!

  • 1954JJH : Waukesha, Wisconsin
Re-charge batteries

Casitas #32 is a fabulous get away. Room was very clean and well stocked per our requests. Frank the Tank was always front and center to fix reservations and clear any communication issues. Renaldo and Karen were our fabulous butlers who were at our service 24/7. Both of them understand service and how the little things make a difference. Guillermo the beach butler in our area is a great personality,tireless worker and is destined to climb up the Karisma management ladder!Victor at Jo Jo's provides his customers with an extra level of service that we enjoy. Hello The Culinary and wine venue recap: the five star award goes to ms. Vicky Santiago at Ceviches. She is the Mexican queen of cervichi. Bring on bobby flay! A perfect healthy lunch choice before several amazing choices for dinner.Other Five star favorites include wine kitchen, chef is a mole' master and happy to show off his talent. La Fuentes culinary wine and food pairing is a must do where you explore the different wines and foods from their unique states. Generally speaking the food variety and quality is amazing. They will do their very best to make it the way you want it. And most importantly the culinary staff is serve safe trained. Lomas travel handledall of our travel needs seamlessly.J&J

  • dazzledrix : Cumbria, United Kingdom
ABSOLUTE EXCELLENCE!!!

This is our second visit to El Dorado Casitas Royale and it has exceeded our expectations once again. The resort is immaculately kept where ever you are placed in the resorts of either El Dorado Royale or the Casitas side of the resort. The buildings are sensitively placed in the environment and the surrounding gardens are both sumptuous and vibrant. The staff are wonderfully welcoming, enthusiastic, approachable and helpful. The icing on the cake is the superlative concierge service. Adrian, our concierge, looked after us while we were here for two weeks and I cannot speak highly enough of him. An absolute gentleman in his diligent conduct throughout our stay. He catered to our every request with great efficiency and enthusiasm that our stay be enhanced as much as possible. This ethos of focusing on the individual makes you feel very pampered, cared for and relaxed the moment you settle into the resort.The food really is gourmet standard no matter which of the many gorgeous restaurants you choose to visit. There is a spectacular array of cuisine types from around the world on offer. One of the many aspects of the hotel that impressed me the first time we visited is the commitment to the environment. The hotel grows almost all of its own fresh fruit, veg and salads. They also recycle as much waste as possible, (recycling bins wherever you go in the resort). The hotel harvests much of the rainwater for use around the gardens/ washing the linen etc. They also try to protect and support the turtles that come to the mile long beach to lay eggs. They achieve this by keeping the beach unlit at night (as the hatchlings use moonlight to guide them to the sea, any artificial light from land would adversely affect successful return to the sea). Any laid clutches found by their qualified rangers are discreetly and carefully moved to a protected area of the beach so as to optimise the eggs/ hatchling survival.The employees also are well supported by the hotel. On speaking to various staff in different roles, its clear the hotel is committed to encouraging the advancement/ education of their staff, even sending them abroad to sister hotels in order to gain wider knowledge and this then serves to provide a broader/ enriched experience for the clientele back at El Dorado Royale and Casitas. As a result, we have found the staff are keen to remain working at El Dorado, and many of them even remembered us from our first visit 18 months previously. That in itself is a fabulous aspect of coming here. They genuinely remember you! This is definitely going to be one of many visits here by us in the coming years. I recommend this hotel and resort wholeheartedly. I have never felt moved to place a comment on Trip Advisor before, but I feel El Dorado Royale and Casitas need their praises sung from the rooftops! 10/10 and gold stars!!We stayed in 3010 from Jan 9-24 2018

  • JenniBee C :
The best place in earth for vacay

We stayed at the Casitas for 3 days after staying at Semsimar Seaside Suites.This was our third visit and first as members and was a bit disappointed. The room needed updating we stayed in a swim up casita suite. Service was mediocre other than the resturants, room service and shuttle. The got wings added to three room service menu waa a plus but disappointing as well because they ran out of many menu items. It rained throughout our stay which was a first and disappointing. We expected better services as members and it seems we were treated better when nonmembers. The food is always exceptional and staff are accommodating. I liver Karisma this may have been a bad trip for us this time.

  • MTH_SOCAL : Habor City
Paradise on earth

It was the the most romantic and delightful week we had in a very long time. We loved the resort, the grounds are very well taken care of and the service was outstanding; they were friendly, helpful, and always anticipating to your desires. We will be back.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Gourmet daily buffet or a la carte breakfast, lunch and dinner
  • Gourmet bites
  • 24 hr. room service
  • Unlimited domestic and select international premium brand drinks (9am-2am)
  • In room mini-bar (stocked with beer, water, soft drinks, refilled daily) 
  • Daily & nightly entertainment
  • Use of sauna
  • Turkish baths
  • Gym
  • Bicycles
  • Shopping tours to Cancun and Playa del Carmen
  • Paddle boats
  • Kayaks
  • Snorkeling
  • Scuba lesson in pool
  • Day & night tennis at el Dorado Royale
  • Access to all facilities at the El Dorado Royale
  • 205 rooms
  • A total of 169 casitas
  • 10 restaurants
  • 15 Bars including swim-up bars
  • 13 swimming pools
  • Shops
  • Beauty salon
  • Spa facilities
  • Gym

Casita Suite includes:

  • Spacious, with 1 king size bed
  • 2 Storey building
  • Private swimming pool
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower
  • Upgraded amenities kit
  • Oversize balcony or patio, furnished
  • Max. occupancy 2 people

Individual Casita Suite

  • Spacious, with 1 king size bed
  • One bedroom
  • Jacuzzi
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower and bathtub
  • Upgraded amenities kit
  • Oversize balcony or patio, furnished
  • Max. occupancy 2 people

Swim-up Casita Suite

  • Spacious, with 1 king size bed
  • 2 Storey building
  • Private swimming pool
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower
  • Upgraded amenities kit
  • Water-mirror balcony
  • Swim-up suite connected to the Lazy River
  • Max. occupancy 2 people

Infinity Pool Casita Suite

  • Spacious, with 1 king size bed
  • 2 Storey building
  • Private infinity pool
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower
  • Upgraded amenities kit
  • Oversize balcony or patio
  • Max. occupancy 2 people

Infinity Pool Swim-up Casita Suite

  • Spacious, with 1 king size bed
  • 2 Storey building
  • Private swimming pool with direct access to Lazy River
  • Palapa (thatched roof)
  • In-suite Jacuzzi
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower and bathtub
  • Upgraded amenities kit
  • Oversize balcony or patio, furnished
  • Max. occupancy 2 people

Studio Presidential

  • 1 king bed
  • Minibar
  • Liquor cabinet
  • Welcome fruit basket and champagne
  • Butler service
  • Upgraded in-room entertainment
  • Bike rental
  • Satellite TV
  • Phone
  • Terrace or balcony
  • Safe deposit box
  • Heater
  • Bathroom amenities
  • Jacuzzi
  • A/C
  • Max. occupancy 2 people

Studio Presidential Swim-up Suite

  • 1 king bed
  • Minibar with premium beverages
  • Liquor cabinet
  • Welcome fruit basket and champagne
  • Butler service
  • Private pool connecting to the Lazy River
  • Upgraded in-room entertainment
  • Bike rental
  • Satellite TV
  • Phone
  • Terrace or balcony
  • Safe deposit box
  • Heater
  • Bathroom amenities
  • Jacuzzi
  • A/C
  • Max. occupancy 2 people

One Bedroom Presidential Casita Suite

  • Oceanfront
  • Oversized terrace
  • Private swimming pool
  • Beach palapa
  • Outdoor bed
  • Dining table
  • One exclusively prepared dinner
  • Living room with Plasma TV
  • Premium liquors
  • Espresso machine
  • Minibar with premium snacks
  • Microwave oven
  • Blender
  • Board games
  • Snorkel equipment
  • Bicycles
  • Bathrobes
  • Amenities
  • DVD player
  • Butler 
  • Shuttle service within facilities
  • Pillow menu
  • Hammock
  • Max. occupancy 2 people

Restaurants

D'italia

  • A la carte for dinner
  • Italian
  • Dress code is causal elegance (long trousers and collared shirts for men)

Fuentes

  • Dinner and show
  • Closed on Sundays
  • Dress code is casual elegance

Jo Jo's Caribbean Seaside Grill

  • A la carte for breakfast, lunch and dinner
  • Caribbean/seafood
  • Dress code is casual elegance

Kampai 

  • A la carte for lunch and dinner
  • Asian-fusion
  • Dress code is casual elegance

Cocotal

  • A la carte for breakfast and dinner
  • International cuisine
  • Dress code is casual elegance for dinner

La Isla

  • A la carte for breakfast, lunch and dinner
  • International cuisine
  • Dress code is casual elegance for dinner

Rincon Mexicano

  • A la carte for lunch and dinner
  • Mexican
  • Dress code is casual

Santa Fe Grill

  • A la carte for breakfast and dinner
  • Mexican
  • Dress code is causal elegance for dinner

Spot

  • A la carte for breakfast and lunch
  • Swim-up bar
  • Gourmet
  • Dress code is casual

Gourmet Corners

  • Selection of snack bars including pizzeria, sandwiches, health bar and grilled specialties
  • Open for breakfast (health bar) and lunch
  • Casual dress code

Bars

  • Las Guacamayas
  • Martinis Lobby Bar
  • Bellinis Bar
  • Beach Bar
  • Gaviotas Seashore Bar
  • Swim Up Bar La Isla
  • Swim Up Bar Pericos
  • Swim Up Bar Papagayos
  • Swim Up Bar Pelicanos
  • Swim Up Bar Colibri
  • Swim Up Bar Quetzal
  • Swim Up Bar Spot
  • Swim Up Bar Faisanes
  • Swim Up Bar Albatros
  • Swim Up Bar Tucanes 

El Dorado Casitas Royale offers the following Naay Spa facilities and treatments:

Facilities

  • Massage rooms
  • Whirlpool baths
  • Beauty salon
  • Steam room 
  • Gym

Massages

  • Full body relaxing massage
  • Full body deep massage
  • Back massage
  • Stress relief massage
  • Holistic hot stone massage
  • Thai massage
  • Essence aroma massage

Facial Treatments

  • Sports facial for men
  • 'Naay' refreshing facial
  • After sun facial
  • Anti ageing facial
  • 02 awakwening facial
  • The Cure deep cleansing facial

Wraps

  • Dorado cocktail seaweed wrap
  • Jasmine oil and aloe vera wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair styling
  • Hair removal
  • Make up


Wedding Bonus - Free "Sweet Wedding Package", when you book a Casita Suite category or higher, minimum 7 nights stay, plus minimum of 5 rooms booked in any category for a minimum stay of 3 nights or more. Wedding package must be reserved at least 30 days in advance. Package inclusions subject to change without notice. Book and arrange wedding package directly with hotel. Email: weddings@eldorado-resort.com

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • El Dorado Casitas Royale
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
El Dorado Casitas Royale, by Karisma
Km 45, Carretera Cancun-Tulum, 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

l