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El Dorado Casitas Royale

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Weddings
  • Bonus
Our Opinion

Amazing 5-star resort that boasts amazing hotel grounds and is notable for their top-notch, attentive and friendly guest services. This is a go-to destination for anyone wanting R&R at the resort grounds and the option to experience the Riviera Maya nightlife.


Overview
El Dorado Casitas Royale is following in the steps of their sister resort, El Dorado Royale, having implemented their signature Gourmet Inclusive concept here as well. Cuisine is superb! All 280 rooms are suites, with lovely decor and romantic 4 post beds and all are just a few steps from the beach. El Dorado Casitas is waiting for you in the heart of Riviera Maya.

Location: Located on the beach just a 15 minute drive from Playa Del Carmen and 30 minutes from the airport.

Highlights
  • Room service 24 hours a day
  • Free WiFi throughout the hotel
  • Awarded with the "AAA Four Diamond Award"
  • Thirteen swimming pools
  • Adults-only
  • "Naay Spa"

tripadvisor Traveler Reviews
  • LoxyFox : Inverness, United Kingdom
Fantastic Holiday!

This review is long overdue as we went to El Dorado Casitas Royale in November 2016! We had a fantastic holiday which took in my birthday and to top things off my boyfriend proposed too! We had such a good time there that yesterday we booked to return for our honeymoon in November 2017.If a relaxing all-inclusive holiday in a beautiful, spotlessly clean location with great food and drinks is what you are after then you won't be disappointed with this place. The staff were fantastic and I'd like to make special mention of Jeremias (maid service), Iuotto (not sure if this name is spelled correctly - turn down service), Javier and Sergio (concierge), Mabel Mancilla (hostess) and the pool bar tenders and beach butlers at 29 & 30 (can't remember their names).The food in resort and the culinary theatre at Fuentes was really good. We went twice to Fuentes during our stay for the show and enjoyed the wine pairing too. Surprisingly, the restaurant we found disappointing was Rincon Mexicano - the food was a little disappointing, as were the surroundings. We did feel that the Casitas section lacked a little in relaxed Al Fresco style dining options for lunch time. However, we did enjoy walking along to the restaurants around the main pool area in the Royale section for lunch, although these could be crowded some days with a wait necessary for a table and the resort was not full to capacity so I would imagine this would be more of a problem if it was.Drinks were great with premium spirits available which is as you'd expect in a place of this standard. Bar staff we found to be good fun too.Sunbeds were great by the casita pools and the four poster beds on the sea front a real treat and with great butler service for drinks it was so relaxing.The gym within the Naya Spa at the Casita section was very disappointing. It was a very uninspiring gym and lacked floor mats, good music etc. The staff in the spa also seemed little interested in the gym and when I requested a floor mat for stretching (as the two that were there had been removed for a yoga class), it seemed to be an inconvenience. The gym at the Royale section was much better and much busier unsurprisingly. I feel the gym at the Casita section needed upgrading as if staying in that section of the resort that is the gym I'd prefer to use. Other guests I spoke to felt the same. Generally, we found this place to be really well run with wonderful staff and the place is kept so clean and tidy. Can't wait to return in November for a relaxing and romantic honeymoon!

  • Sue M :
Ricardo at Casitas 25 is the best!

Ricardo Troncoso at Casitas 25 is doing an awesome job keeping all of us happy. He has the whole group rocking and rolling. His " Grandmas Secret Recipes" are some of the best drinks we ever had. Great job Ricardo!

  • Krista N :
Paradise... we'll be back!!!

Excellent time! Staying in the Casitas has been an awesome experience! Highly recommended! Our private pool bartender Ricardo Troncoso and beach butler Guillermo were top notch! Bent over backward to serve us! If you're staying in the Casitas, find these guys... you won't be disappointed!

  • Michael N :
5-Star Service at a 5-Star Resort

We stayed at section 25 of El Dorado Casitas Royale and were blown away by the impeccable service, superior accommodations, and incomparable hospitality. We had our own private pool and swim up bar with an outstanding staff. Ricardo, our bartender, and Guillermo, our beach butler, catered to our every whim, and were determined to make our stay here as stress-free as possible. They are extremely personable and helpful in every way. If you stay at Casitas Royale, request Ricardo and Guillermo and you won't be disappointed!

  • svirwin12 : Sioux Falls, South Dakota
Excellent property and service!!! 5 star!

We had an absolute amazing time. We were in 2500 block of Casitas! Ricardo our pool bartender was beyond excellent! Guillermo our beach butler is the best in the business! Request these two if at all possible!!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Gourmet daily buffet or a la carte breakfast, lunch and dinner
  • Gourmet bites
  • 24 hr. room service
  • Unlimited domestic and select international premium brand drinks (9am-2am)
  • In room mini-bar (stocked with beer, water, soft drinks, refilled daily) 
  • Daily & nightly entertainment
  • Use of sauna
  • Turkish baths
  • Gym
  • Bicycles
  • Shopping tours to Cancun and Playa del Carmen
  • Paddle boats
  • Kayaks
  • Snorkeling
  • Scuba lesson in pool
  • Day & night tennis at el Dorado Royale
  • Access to all facilities at the El Dorado Royale
  • 205 rooms
  • A total of 169 casitas
  • 10 restaurants
  • 15 Bars including swim-up bars
  • 13 swimming pools
  • Shops
  • Beauty salon
  • Spa facilities
  • Gym

Casita Suite includes:

  • Spacious, with 1 king size bed
  • 2 Storey building
  • Private swimming pool
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower
  • Upgraded amenities kit
  • Oversize balcony or patio, furnished
  • Max. occupancy 2 people

Individual Casita Suite

  • Spacious, with 1 king size bed
  • One bedroom
  • Jacuzzi
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower and bathtub
  • Upgraded amenities kit
  • Oversize balcony or patio, furnished
  • Max. occupancy 2 people

Swim-up Casita Suite

  • Spacious, with 1 king size bed
  • 2 Storey building
  • Private swimming pool
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower
  • Upgraded amenities kit
  • Water-mirror balcony
  • Swim-up suite connected to the Lazy River
  • Max. occupancy 2 people

Infinity Pool Casita Suite

  • Spacious, with 1 king size bed
  • 2 Storey building
  • Private infinity pool
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower
  • Upgraded amenities kit
  • Oversize balcony or patio
  • Max. occupancy 2 people

Infinity Pool Swim-up Casita Suite

  • Spacious, with 1 king size bed
  • 2 Storey building
  • Private swimming pool with direct access to Lazy River
  • Palapa (thatched roof)
  • In-suite Jacuzzi
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower and bathtub
  • Upgraded amenities kit
  • Oversize balcony or patio, furnished
  • Max. occupancy 2 people

Studio Presidential

  • 1 king bed
  • Minibar
  • Liquor cabinet
  • Welcome fruit basket and champagne
  • Butler service
  • Upgraded in-room entertainment
  • Bike rental
  • Satellite TV
  • Phone
  • Terrace or balcony
  • Safe deposit box
  • Heater
  • Bathroom amenities
  • Jacuzzi
  • A/C
  • Max. occupancy 2 people

Studio Presidential Swim-up Suite

  • 1 king bed
  • Minibar with premium beverages
  • Liquor cabinet
  • Welcome fruit basket and champagne
  • Butler service
  • Private pool connecting to the Lazy River
  • Upgraded in-room entertainment
  • Bike rental
  • Satellite TV
  • Phone
  • Terrace or balcony
  • Safe deposit box
  • Heater
  • Bathroom amenities
  • Jacuzzi
  • A/C
  • Max. occupancy 2 people

One Bedroom Presidential Casita Suite

  • Oceanfront
  • Oversized terrace
  • Private swimming pool
  • Beach palapa
  • Outdoor bed
  • Dining table
  • One exclusively prepared dinner
  • Living room with Plasma TV
  • Premium liquors
  • Espresso machine
  • Minibar with premium snacks
  • Microwave oven
  • Blender
  • Board games
  • Snorkel equipment
  • Bicycles
  • Bathrobes
  • Amenities
  • DVD player
  • Butler 
  • Shuttle service within facilities
  • Pillow menu
  • Hammock
  • Max. occupancy 2 people

Restaurants

D'italia

  • A la carte for dinner
  • Italian
  • Dress code is causal elegance (long trousers and collared shirts for men)

Fuentes

  • Dinner and show
  • Closed on Sundays
  • Dress code is casual elegance

Jo Jo's Caribbean Seaside Grill

  • A la carte for breakfast, lunch and dinner
  • Caribbean/seafood
  • Dress code is casual elegance

Kampai 

  • A la carte for lunch and dinner
  • Asian-fusion
  • Dress code is casual elegance

Cocotal

  • A la carte for breakfast and dinner
  • International cuisine
  • Dress code is casual elegance for dinner

La Isla

  • A la carte for breakfast, lunch and dinner
  • International cuisine
  • Dress code is casual elegance for dinner

Rincon Mexicano

  • A la carte for lunch and dinner
  • Mexican
  • Dress code is casual

Santa Fe Grill

  • A la carte for breakfast and dinner
  • Mexican
  • Dress code is causal elegance for dinner

Spot

  • A la carte for breakfast and lunch
  • Swim-up bar
  • Gourmet
  • Dress code is casual

Gourmet Corners

  • Selection of snack bars including pizzeria, sandwiches, health bar and grilled specialties
  • Open for breakfast (health bar) and lunch
  • Casual dress code

Bars

  • Las Guacamayas
  • Martinis Lobby Bar
  • Bellinis Bar
  • Beach Bar
  • Gaviotas Seashore Bar
  • Swim Up Bar La Isla
  • Swim Up Bar Pericos
  • Swim Up Bar Papagayos
  • Swim Up Bar Pelicanos
  • Swim Up Bar Colibri
  • Swim Up Bar Quetzal
  • Swim Up Bar Spot
  • Swim Up Bar Faisanes
  • Swim Up Bar Albatros
  • Swim Up Bar Tucanes 

El Dorado Casitas Royale offers the following Naay Spa facilities and treatments:

Facilities

  • Massage rooms
  • Whirlpool baths
  • Beauty salon
  • Steam room 
  • Gym

Massages

  • Full body relaxing massage
  • Full body deep massage
  • Back massage
  • Stress relief massage
  • Holistic hot stone massage
  • Thai massage
  • Essence aroma massage

Facial Treatments

  • Sports facial for men
  • 'Naay' refreshing facial
  • After sun facial
  • Anti ageing facial
  • 02 awakwening facial
  • The Cure deep cleansing facial

Wraps

  • Dorado cocktail seaweed wrap
  • Jasmine oil and aloe vera wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair styling
  • Hair removal
  • Make up


Wedding Bonus - Free "Sweet Wedding Package", when you book a Casita Suite category or higher, minimum 7 nights stay, plus minimum of 5 rooms booked in any category for a minimum stay of 3 nights or more. Wedding package must be reserved at least 30 days in advance. Package inclusions subject to change without notice. Book and arrange wedding package directly with hotel. Email: weddings@eldorado-resort.com

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • El Dorado Casitas Royale
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
El Dorado Casitas Royale, by Karisma
Km 45, Carretera Cancun-Tulum, 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.