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El Dorado Casitas Royale

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Weddings
  • Bonus
Our Opinion

Amazing 5-star resort that boasts amazing hotel grounds and is notable for their top-notch, attentive and friendly guest services. This is a go-to destination for anyone wanting R&R at the resort grounds and the option to experience the Riviera Maya nightlife.


Overview
El Dorado Casitas Royale is following in the steps of their sister resort, El Dorado Royale, having implemented their signature Gourmet Inclusive concept here as well. Cuisine is superb! All 280 rooms are suites, with lovely decor and romantic 4 post beds and all are just a few steps from the beach. El Dorado Casitas is waiting for you in the heart of Riviera Maya.

Location: Located on the beach just a 15 minute drive from Playa Del Carmen and 30 minutes from the airport.

Highlights
  • Room service 24 hours a day
  • Free WiFi throughout the hotel
  • Awarded with the "AAA Four Diamond Award"
  • Thirteen swimming pools
  • Adults-only
  • "Naay Spa"

tripadvisor Traveler Reviews
  • Louise G :
So happy to be members of this fabulous resort

We are going back for our fourth visit and love this resort. The whole experience is laid back luxury from the moment you arrive. The food in all the restaurants is excellent and way above and beyond what you might expect from an all inclusive hotel. My favourite restaurant serves food from the Pacific Rim and make a wide selection of very authentic dishes that are truly a gourmet experience. The resort is ver Eco Friendly and that includes keeping the lights very low in the evening. This is to protect the turtles that get confused by bright lights. If you need a torch to read the menus the staff have a ready supply. The staff at this resort are treated very well by the Karrisma family and this is reflected in their genuine desire to go that extra mile to make sure you enjoy your holiday. Whatever you want you will find nothing is too much trouble.. We enjoyed our first trip so much we became members and have enjoyed the benefits of this every time we visit. We chose to get married here and the wedding team made it such a memorable day. This is such a romantic and amazing hotel set in beautiful grounds with superb staff. We wouldn't go anywhere else in this part of Mexico. We can't wait to come back this July. We particularly like the Casitas.

  • RogerVector99 : Columbus, Ohio
10 Year Anniversary - 2nd Trip!

This was our second trip to El Dorado Casitas and it did not disappoint. I would like to thank Steve at BeachBumVacations for all of his help planning and coordinating this vacation. He provided excellent support and was professional and extremely responsive to questions and concerns throughout the whole process. We last visited the Casitas in March 2015 for a 4-night getaway and fell in the love with the place. There was so much to see and do that we decided to return for our 10-Year Anniversary instead of traveling to Hawaii. We arrived early on a Saturday morning at Cancun Airport and moved quickly through Mexico Customs. We waited a few minutes for the prearranged transfer with Lomas. One quick stop to drop-off a couple at the Generations sister property and we arrived at the main El Dorado lobby around 9:45am. We were quickly transferred to a golf-cart for a ride over the Casitas lobby/pavilion. We knew our room would not be ready, but we were able to fill out all of the paperwork and then go explore the vast resort. After walking around for an hour, we went to Jojo’s for lunch. Soon after we sat down, the hostess came over to our table saying we had a phone call from the lobby. It was not even 1:00pm and they were calling to let us know that our room (3016) was ready! We were very excited about this, because on our first visit the most frustrating part was that we were not able to get our room until almost 5:00pm, so this was a major improvement. It was typical June weather, hot and humid, with periods of rain, but we had plenty of sunshine and the A/C worked great in the room. On our first visit we had a standard upstairs Casitas in the 2800 Block which we loved for the privacy and the view. We decided to try a swim-up Casitas and really enjoyed the convenience and access to the room and our own pool chairs (even though the chairs were not in good shape). We spent the next 7 days enjoying our Swim-Out Casita, the pool, and the following restaurants: La-Isla (Average), Cocotal for breakfast (Excellent), Health Bar (Excellent), Santa-Fe (Good), Fuentes (Excellent), Las-Olas at Section 31 (Excellent), Kampai (Excellent), D’Italia (Good), Fuentes (Excellent), D’Italia Chef’s Table (Excellent Food / Interesting Service). The food was really good to excellent all week with just a few misses. We spent one day on an excursion Xenotes Oasis Maya exploring 5 different Centoes via repelling, ziplining, kayaking, and swimming. Isaiah was a great Tour Guide.

  • Rebecca P :
Honeymoon Worthy!

My Husband & I had a lovely time at the El Dorado Casitas! Our Beach Butler Gabriel was amazing! He remembered our drink order and often brought them to our private patio to start our day. He also made sure that the Beach Bed we frequented had a fresh cover & drink tray so we knew it was clean and comfortable! The room was fabulous & the little touches like specially selected room spray was delightful! Our Concierges in the 28 Block - Alejandro, Kevin & Alejandra - were amazing! I especially loved Alejandra because as a woman, she knew what I was looking for in a Holiday and she went above and beyond to accommodate us! The only aspect that hurt my feelings was that it took a little convincing for the Hotel to give us Honeymoon perks. It's true we'd been Married for 3 months at the time of our trip but we couldn't afford to leave within 30 days of being Wed. The Hotel should change its Policy regarding Honeymoons. If someone shows up gushing about how they were just Married, they shouldn't have to push to feel special. All in all, we had a wonderful Honeymoon & the Staff did give us a special evening on our 3 month anniversary of being Married. We will certainly be going back!

  • michaelgH9915NI :
Excellent Experience!

Our stay at El Dorado Royale Casitas was amazing! With so many things to do and the staff making sure you are taken care of 24/7 I couldn't imagine a better choice. The dining, activities, room services and overall friendly nature of everyone at the resort was perfect. If you are looking for a relaxing vacation without having to worry about a single thing except making it to dinner on time then this is the place to go.

  • Elinor C : Ascot, United Kingdom
AVOID AVOID AVOID

We arrive there after travelling for 15 hours. We are told to get into one of the buggies as they are waiting for another couple to join us ( we never make it into the main lobby but left on the buggie). The Tui rep appears and introduces herself and to inform us that the will be a short meeting tomorrow at 9.30 am ( I later found out this was the start of the sales pitch - we never went...) Never offered champagne or refreshments, as the brochure describes. Once we are with the concierge, he starts with a full briefing of the facilities within the resort and where to go etc ( all very useful but not when you are falling asleep on the chair.) I tried to explain that we were so exhausted we just needed to get to our room and collapse but this was ignored until ( as a last resort) we both stood up and flagged a buggie down to be taken to our room. We had an individual villa/room which, on the whole, was very clean but it was so dark, even with all the lights on. The housekeeping was very hit and miss, sometimes they came to clean the room, sometimes they didn't. The accommodation had 2 very good and powerful showers with constant hot water supply ( even the cold tap supplied hot water)Food portions- even I found the portions to be very small and by that I mean minuscule ( I weigh 42 kilos) so not sure how a grown man would manage. This was more evident in the Italian restaurants and being British we were too polite to ask for more food ( although reading others reviews, that is exactly what we should have done) . The Chinese Restaurant may suggest it was Chinese but it was definitely not authentic and good luck trying to read the menu when at your table. Everything was so dark in this place and the noise coming from other tables made it impossible for you to enjoy a conversation. The food we tried all tasted the same- charcoal burnt flavour.The staff were very unfriendly and unhelpful in the Chinese and we had been left at our table for 15 mins before we were offered a drink of water ( that was only because i got up and complained). The waiters had their favourites which were the people who tipped them. You felt under pressure to be tipping for anything the staff did for you.The beds by the beach would be made up sometimes and then other times there was nothing. Whilst they offered a picnic basket if you were on the beach beds, that only applied if you purchased champagne at some $150 per bottle and it was only Moet so we declined.Staff constantly badgered you for sales, such as- Massages ($150 a massage, I don't even pay that in London) at least 3 times a day. When they invite you to have a look around the resort this is the start of the sales pitch for selling the time share. Again, we declined their offer. We work hard all year and wanted a relaxing and peaceful holiday, not to be harassed to make unnecessary purchases. Buggies- watch out for them speeding past you with not so much as a thank you for stepping out of the way. It was safer NOT to get out of their way, so they HAD to slow down. It is only a matter of time before an accident occurs with someone. They had total disrespect for you walking along the paths. Please put a speed limit for the buggies to adhere too. On that note, we could never get a buggie, if we asked, the response was NO so you gave up asking in the end.We were leaving the resort on a Sunday and our flight was delayed for 6 hours. The Tui rep was on her day off ( so no help there) and the concierge in the main lobby was of no help what so ever. We had arranged a private transfer for us to be taken to the airport, that never showed up and no one could advise us, we booked a cab in the end.The buggie that was due to collect us on our departure was 30 mins late with no apology but he still expected his tip - he didnt get one!Slippery Floors- coming out of the main lobby ( at the rear of the building) they have marble steps. When they are wet they are lethal. I saw 3 different people fall down them and hurt themselves. Why not change the steps or put anti slip material over the steps!The concierge in the main lobby was most unhelpful and would not engage with us when we asked for some help. All you ever hear is NO, you need to see you personal concierge even if you wanted advice about booking a taxi. Customer satisfaction is NOT something the hotel strives towards. The resort in itself is absolutely fantastic, super clean ( when the staff came to clean the room that is) and the grounds are equally well maintained.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Gourmet daily buffet or a la carte breakfast, lunch and dinner
  • Gourmet bites
  • 24 hr. room service
  • Unlimited domestic and select international premium brand drinks (9am-2am)
  • In room mini-bar (stocked with beer, water, soft drinks, refilled daily) 
  • Daily & nightly entertainment
  • Use of sauna
  • Turkish baths
  • Gym
  • Bicycles
  • Shopping tours to Cancun and Playa del Carmen
  • Paddle boats
  • Kayaks
  • Snorkeling
  • Scuba lesson in pool
  • Day & night tennis at el Dorado Royale
  • Access to all facilities at the El Dorado Royale
  • 205 rooms
  • A total of 169 casitas
  • 10 restaurants
  • 15 Bars including swim-up bars
  • 13 swimming pools
  • Shops
  • Beauty salon
  • Spa facilities
  • Gym

Casita Suite includes:

  • Spacious, with 1 king size bed
  • 2 Storey building
  • Private swimming pool
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower
  • Upgraded amenities kit
  • Oversize balcony or patio, furnished
  • Max. occupancy 2 people

Individual Casita Suite

  • Spacious, with 1 king size bed
  • One bedroom
  • Jacuzzi
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower and bathtub
  • Upgraded amenities kit
  • Oversize balcony or patio, furnished
  • Max. occupancy 2 people

Swim-up Casita Suite

  • Spacious, with 1 king size bed
  • 2 Storey building
  • Private swimming pool
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower
  • Upgraded amenities kit
  • Water-mirror balcony
  • Swim-up suite connected to the Lazy River
  • Max. occupancy 2 people

Infinity Pool Casita Suite

  • Spacious, with 1 king size bed
  • 2 Storey building
  • Private infinity pool
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower
  • Upgraded amenities kit
  • Oversize balcony or patio
  • Max. occupancy 2 people

Infinity Pool Swim-up Casita Suite

  • Spacious, with 1 king size bed
  • 2 Storey building
  • Private swimming pool with direct access to Lazy River
  • Palapa (thatched roof)
  • In-suite Jacuzzi
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower and bathtub
  • Upgraded amenities kit
  • Oversize balcony or patio, furnished
  • Max. occupancy 2 people

Studio Presidential

  • 1 king bed
  • Minibar
  • Liquor cabinet
  • Welcome fruit basket and champagne
  • Butler service
  • Upgraded in-room entertainment
  • Bike rental
  • Satellite TV
  • Phone
  • Terrace or balcony
  • Safe deposit box
  • Heater
  • Bathroom amenities
  • Jacuzzi
  • A/C
  • Max. occupancy 2 people

Studio Presidential Swim-up Suite

  • 1 king bed
  • Minibar with premium beverages
  • Liquor cabinet
  • Welcome fruit basket and champagne
  • Butler service
  • Private pool connecting to the Lazy River
  • Upgraded in-room entertainment
  • Bike rental
  • Satellite TV
  • Phone
  • Terrace or balcony
  • Safe deposit box
  • Heater
  • Bathroom amenities
  • Jacuzzi
  • A/C
  • Max. occupancy 2 people

One Bedroom Presidential Casita Suite

  • Oceanfront
  • Oversized terrace
  • Private swimming pool
  • Beach palapa
  • Outdoor bed
  • Dining table
  • One exclusively prepared dinner
  • Living room with Plasma TV
  • Premium liquors
  • Espresso machine
  • Minibar with premium snacks
  • Microwave oven
  • Blender
  • Board games
  • Snorkel equipment
  • Bicycles
  • Bathrobes
  • Amenities
  • DVD player
  • Butler 
  • Shuttle service within facilities
  • Pillow menu
  • Hammock
  • Max. occupancy 2 people

Restaurants

D'italia

  • A la carte for dinner
  • Italian
  • Dress code is causal elegance (long trousers and collared shirts for men)

Fuentes

  • Dinner and show
  • Closed on Sundays
  • Dress code is casual elegance

Jo Jo's Caribbean Seaside Grill

  • A la carte for breakfast, lunch and dinner
  • Caribbean/seafood
  • Dress code is casual elegance

Kampai 

  • A la carte for lunch and dinner
  • Asian-fusion
  • Dress code is casual elegance

Cocotal

  • A la carte for breakfast and dinner
  • International cuisine
  • Dress code is casual elegance for dinner

La Isla

  • A la carte for breakfast, lunch and dinner
  • International cuisine
  • Dress code is casual elegance for dinner

Rincon Mexicano

  • A la carte for lunch and dinner
  • Mexican
  • Dress code is casual

Santa Fe Grill

  • A la carte for breakfast and dinner
  • Mexican
  • Dress code is causal elegance for dinner

Spot

  • A la carte for breakfast and lunch
  • Swim-up bar
  • Gourmet
  • Dress code is casual

Gourmet Corners

  • Selection of snack bars including pizzeria, sandwiches, health bar and grilled specialties
  • Open for breakfast (health bar) and lunch
  • Casual dress code

Bars

  • Las Guacamayas
  • Martinis Lobby Bar
  • Bellinis Bar
  • Beach Bar
  • Gaviotas Seashore Bar
  • Swim Up Bar La Isla
  • Swim Up Bar Pericos
  • Swim Up Bar Papagayos
  • Swim Up Bar Pelicanos
  • Swim Up Bar Colibri
  • Swim Up Bar Quetzal
  • Swim Up Bar Spot
  • Swim Up Bar Faisanes
  • Swim Up Bar Albatros
  • Swim Up Bar Tucanes 

El Dorado Casitas Royale offers the following Naay Spa facilities and treatments:

Facilities

  • Massage rooms
  • Whirlpool baths
  • Beauty salon
  • Steam room 
  • Gym

Massages

  • Full body relaxing massage
  • Full body deep massage
  • Back massage
  • Stress relief massage
  • Holistic hot stone massage
  • Thai massage
  • Essence aroma massage

Facial Treatments

  • Sports facial for men
  • 'Naay' refreshing facial
  • After sun facial
  • Anti ageing facial
  • 02 awakwening facial
  • The Cure deep cleansing facial

Wraps

  • Dorado cocktail seaweed wrap
  • Jasmine oil and aloe vera wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair styling
  • Hair removal
  • Make up


Wedding Bonus - Free "Sweet Wedding Package", when you book a Casita Suite category or higher, minimum 7 nights stay, plus minimum of 5 rooms booked in any category for a minimum stay of 3 nights or more. Wedding package must be reserved at least 30 days in advance. Package inclusions subject to change without notice. Book and arrange wedding package directly with hotel. Email: weddings@eldorado-resort.com

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • El Dorado Casitas Royale
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
El Dorado Casitas Royale, by Karisma
Km 45, Carretera Cancun-Tulum, 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.