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El Dorado Casitas Royale

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
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  • Spa
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Our Opinion

Amazing 5-star resort that boasts amazing hotel grounds and is notable for their top-notch, attentive and friendly guest services. This is a go-to destination for anyone wanting R&R at the resort grounds and the option to experience the Riviera Maya nightlife.


Overview
El Dorado Casitas Royale is following in the steps of their sister resort, El Dorado Royale, having implemented their signature Gourmet Inclusive concept here as well. Cuisine is superb! All 280 rooms are suites, with lovely decor and romantic 4 post beds and all are just a few steps from the beach. El Dorado Casitas is waiting for you in the heart of Riviera Maya.

Location: Located on the beach just a 15 minute drive from Playa Del Carmen and 30 minutes from the airport.

Highlights
  • Room service 24 hours a day
  • Free WiFi throughout the hotel
  • Awarded with the "AAA Four Diamond Award"
  • Thirteen swimming pools
  • Adults-only
  • "Naay Spa"

tripadvisor Traveler Reviews
  • sweetmnmama : Minnesota
Five Star Ambiance - One Star Service = Three Stars

We came to relax and enjoy ocean views in an exotic environment and that was 100% accomplished. If only this establishment put as much attention to customer service as they do their grounds, this could be a five star experience. We read a lot of reviews and opted for the Casita Suites and booked a second floor casita. They were aware of our celebrating an anniversary and as we were shuttled to the concierge office near our casita we saw Happy Anniversary, Birthday, and Honeymoon banners across doors - yet our casita had no Anniversary banner. Again, we read in reviews that they give you champagne and strawberries - yet we did not receive any such service. Not a big deal at all, but certainly was not a welcoming feeling. Upon arrival they try and sell you on returning and the concierge even said that we could have paid half of what we paid if we were members. Note to self - haven't even gotten into a room and feel like we have been taken advantage of by this sales tactic. And yes, they entice you to view the grounds and say it will only take 30-45 minutes and even say that it truly is only that time frame because they do not want any negative comments from the public. However, we met a lovely couple at the pool who informed us it was indeed over three hours long. FYI - If you have any physical challenges whatsoever - you MUST get a ground floor casita. The stairs are actually equivalent to three flights up, very rickety with protruding nails and not lit at all. So, upon our arrival we had to upgrade to a ground floor casita. After getting settled in a new swim up casita and waiting over an hour for our luggage, we got to work Cloroxing everything. The room was very spacious - an indoor shower with a handheld was great and the outdoor shower is a treat. The bed was quite comfortable yet very high and hard to get into if you are short. Sadly, we did not even consider using the in room jacuzzi given the questionable cleaning methods. Our space outside the room had a plastic style bed for two, two chaise chairs in the swim up and a small table and two chairs. One of the chairs was busted and not usable. You would think they would check out equipment after each visit and rectify any issues. Upon arrival, they ask you about pillow choices and aromatic sprays of your preference, yet we did not experience this but once. We even happened to be in the room when a service person turned down the bed with her many bottles of perfume sprays attached to her back by a waist belt - yet she did not use them at all. Only once did we come back to the room with any remnants of aromatic perfume in the air. We were told that the rooms would be 'made up' twice a day, yet this never happened once during our weekly visit. Service was sporadic and everyday we had to request more towels as we were always lacking a face cloth or a hand towel - and sadly all the room towels felt like sandpaper. The beach towels however, were plush and soft and we used those in the cabana and at the pool daily. The cabanas were amazing and wanting to get up to see the sunrise most mornings - we found ourselves up before the staff had them prepared for the day. So, we took beach towels and kept them in our room for the following morning to put on lounge chairs until they outfitted the cabanas with covers, towels, trays and water. If you are short in stature - there are very few cabanas that you can sit on without needing a step stool, so you will need to get up at sunrise to reserve one that you can climb into. We had one close by our casita, yet the rope busted one day and the shades fell down and it took them one full day to repair it so we found ourselves going to a cabana in Section 31 where service was excellent thanks to Cesar! We love to walk along the beach and sadly the waves bring in a great amount of garbage. We saw crews out daily attempting to clean up the beach area. The best beach we have ever been to was Turtle Bay in St. John and this did not compare. However - we enjoyed the color of the water and the waves pounding on the shoreline. The concrete blocks used to protect the shoreline did not bother us at all, yet you would think they could have produced them to be more natural looking in various rock style formations than simple angular concrete blocks. Shuttle service was sporadic so you need to leave yourself at least 1/2 hour to make sure to arrive at your restaurant on time. And again, the shuttle stop benches were very high and not accessible at most locations. The food for the most part was delicious and prepared with great attention and detail. Service at the various restaurants was quite varied and for the most part very slow. We intended to tip everyone who served us yet several times found ourselves waiting over 20 minutes with no waitperson returning to our table before we opted to leave. Our favorite dining spot was Rincon Mexicano where we enjoyed the appetizers, the corn soup is the best ever, lobster chimichangas and a tres leche cake that was the best dessert we ate in the whole complex. We also enjoyed eating the fresh caught red snapper and hamburgers at JoJo's while enjoying the water views and breezes. We ordered room service twice and it was great both times, with excellent service and the chicken quesadillas were wonderful. If you love guacamole and chips - this was their forte. The chips were fresh and free of salt and the guacamole was seasoned perfectly. Unlike most guests, we only enjoy an occasional drink and found that most of what we tried were very sweet and watered down. However, they have an amazing chocolate martini in the Martini Bar which is attached to the mail lobby. Also, the convenience shops had a nice array of products for purchase. We opted to remain on the complex for the week and immensely enjoyed the Greenhouse Tour which was hosted by our tour guides Brenda and Sergio. They made this tour a delight with their bright personalities and their wealth of information about their homeland. This is highly recommended. We also played tennis a couple days that we were there and the activities staff was very pleasant, helpful and outgoing. One morning after coming back from a tennis game, we found workers in our shower stalls painting the walls and the building. It was hot, we were hoping to have washed off before hitting the cabanas, yet were not informed that they would be taking over our casita for over two hours or more. Again, they could have been courteous by asking us when we intended on being away from our casita for an extended time to get their work done. So in summary - if you have any physical challenges at all - there are more suitable options elsewhere. All in all, we got what we came for - rest and relaxation with a water setting. Yet, customer service goes a long way to making a vacation complete.

  • KCT45 : Des Moines, Iowa
Wonderful Week in the Casitas

Traveled with a group of 8. Everything was wonderful. Very friendly staff everywhere you went. Food was exceptional, especially for an all-inclusive resort. There were many staff members who deserve recognition, but Jorge (beach butler in the 30 casitas the week of Feb.4-11) was amazing. He had such a great personality and disposition. Went above and beyond to accommodate any and all requests any of us had. Rooms were very nice and comfortable. We always put our housekeeping tag our when we left in the morning for breakfast and a long walk, and most days our room was cleaned by the time we got back. Very good housekeeping service from our experience. The full property is very big, but the golf cart shuttles were always available, and if there wasn't one right there, someone would call one for us anytime we needed one. I would highly recommend this property. Very laid back in the Casitas and as I mentioned before, the food was very, very good. We travel a lot, and have been to many all-inclusive resorts and this was certainly up towards the top of the list.

  • UkSkiing : uk
Mexico Magic

Been back in the UK for a week now and have had time to reflect on our wonderful time at this hotel. From the moment we arrived, the welcome everywhere could not have been better. The welcoming bottle of champagne in the room hit the right spot after an 11hr flight. A special mention must be made of our Concierge team of Alejandro, Ruth and Carlos who were on top of everything for us and having your restaurants booked every evening and no waiting, was the icing on the cake. Ivan, our pool concierge, was delightful and we looked forward to the afternoon tubs of coconut ice cream. Overall a truly exceptional holiday made all the better by wonderful staff, accommodation and food.

  • TimDad100 : Cedar Rapids, Iowa, United States
El Dorado Casitas Royale vs Sandals

First, let me start by stating I loved this place. If you’re thinking about going, you should. Don’t let my 4-stars dissuade you. You will enjoy your stay here, without a doubt.Second, I want you to understand the context of this review. This is not a review of El Dorado Casitas Royale (EDCR), per se, but rather a comparison of EDCR against Sandals. In all the reviews I read about this place I never saw a comparison of this to any of the Sandals (and maybe I missed it) which is what I wanted to judge this against. So this is my attempt to fill that gap. To set the baseline, my wife and I have been to the following Sandals locations, each just once: Sandals Montego Bay (SMG), Sandals Royal Caribbean (SRG), Sandals South Coast (SSC) (previously Sandals Whitehouse) and Sandals Ocho (SOR). Most of this will focus on EDCR vs SOR since they’re the most similar overall, but I will use all the Sandals resorts as a baseline. I will break this down by area / subject / topic and then give an overall winner in each.TippingSandals states up front that tipping is not allowed. I agree it happens, but it’s all mostly clandestine (other than Butlers). At EDCR on the other hand, tipping is pretty much required and expected. At first it was annoying having to remember to have money on hand everywhere you went (even the beach) but surprisingly, after a while this became 2nd nature and wasn’t a hassle. What was a hassle was determining how much to tip. The resort provides no guidance on this whatsoever. I don’t know when I hand my beach butler some money at the end of the day if I’ve just shown myself to be a cheapskate or if I’ve just confirmed the stereotype of the ‘wealthy American throwing money around carelessly.’ Again, I didn’t mind it at all since I knew it was expected up front, but some sort of idea as to a proper amount would be helpful.Winner: SandalsGroundsA lot of the EDCR reviews mentioned how there are staff constantly working on the grounds - raking, cleaning, picking up debris, pulling weeds. And believe me, the grounds are beautiful and very well kept up. It takes a lot of work to keep a place this size properly maintained and they do put in the effort. Every area was clean and beautiful and clearly well taken care of. The same is true for every one of the Sandals properties I’ve visited. SRC, while small, is absolutely gorgeous.Winner: TieStaffAlmost every review mentions the outstanding staff at EDCR and I have to agree the staff definitely makes this place what it is. Most can never do enough for you, are eager to make your stay enjoyable and do an amazing job of remembering each person, usually by name. Every staff member has clearly been very well coached as every staff member you pass as you’re walking along has a cheerful ‘Hola’ to offer. I would have to say Sandals staff is just as well coached in this area as each of them also offers a greeting (though not ‘Hola’ since it’s Jamaica). And while I don’t want this to seem like a dig at EDCR staff, I would say the Sandals staff does this better. This is a bit more subjective than other areas, but overall I would say I got the feeling at Sandals that the Jamaicans were genuinely thrilled I was visiting their country and were truly glad to see me.Winner: SandalsWalkingYes, EDCR is big. Very big. This is why the best comparison is to SOR as that place is also massive. SOR is so big that it’s required that you take a tram to get from one part of the resort to another (and there’s also a highway between the two sections). SSC has a lot of walking as well, especially if you’re staying in the French Village as all the restaurants are on the other side of the resort, but it’s nothing compared to EDCR. It’s easily a 20 minute walk from the Fuentes pool (on the far south end of the Royale section) to Bellini’s Bar (next to Casitas 31 on the far north end). Which brings up the golf carts. There are two paths to get from one end of EDCR to the other - what I refer to as the ‘beach side’ and the ‘back way.’ The back way definitely has more golf cart activity and they do not go slow. That doesn’t mean the beach side has no golf carts, but it definitely has less golf cart activity than the back way.I can’t talk much about the actual golf cart transportation system. They have stops along the back way where there are benches you can sit down on and wait for pick up, but they seemed to be sporadically used. We never even tried to use them. We did have a couple carts slow down and ask if we needed a lift, but we declined each time as we were content to walk and simply factored in that travel time in our comings and goings.One point that I’d like to disagree with from other reviews is the lighting on the pathways in the evening. A number of reviews stated that the paths were dark and suggested the use of a flashlight (torch?). We brought one with and I took it with the first night. Barely used it that evening and never brought it with again. I found the paths lit appropriately, dare I say romantically even. I did not find them too dark at all and we very much enjoyed strolling around the beautiful property in the evening after dinner.Winner: EDCRAccommodationsThe Casitas are very nice, with an in-room jacuzzi hot tub, the outdoor shower (what they call Aguas del Amor) along with the indoor rain shower, a king size bed, a sitting area and a small refrigerator stocked with pop, beer and a few snacks. What they don’t have is a dresser or armoire to put clothes in. This would be quite useful, even if it was a small one. There’s a set of shelves in the closet, a couple drawers in the bathroom and a drawer in each nightstand, but this ends up scattering your clothes in different locations. A small dresser would be a nice addition to these very nice rooms. For comparison I will use SOR, in particular the butler villa suites. These do come with a dresser along with a separate bedroom, a living room and a small ‘kitchenette’ which has a refrigerator, counter, sink and small fridge. Even the small room we were in at SRC was well-appointed. SSC is a disappointment in this department compared to EDCR, however.Winner: SandalsPool barsThe swim-up Casitas suites are… pretty sweet. This leaves you literally just steps away from your local swim up pool bar with your personal bartender and pool butler to be sure you never have an empty glass. Very nice. With only 36 Casitas in a section, this limits the number of people at each bar, more so since there are no public restrooms to use in that area. You definitely need access to your Casita when spending all afternoon day drinking. The place was booked pretty much to capacity while we were there and at times the pool was ‘crowded’ with 15 or so people in the pool. It’s not a huge pool so it definitely felt a bit crowded at those times, but overall this was one of the highlights of the trip.One of the things I would have like to see was a place at the bar out of the water. Most of the large pool bars at Sandals offer a ‘walk up’ side along with a swim up side. There were times it would have been nice to sit out of the sun and water and ‘belly up to the bar’ for a drink. Minor issue really, though.Winner: EDCR by a hairDrinksThis had it’s ups and downs. I had some really good drinks along with some very bad ones. I ended up dumping an entire vodka martini (made with Ketel One, mind you) because it had so much vermouth in it was undrinkable. But the remedy is simple - go to the next bar and order something else or give specific instructions on how you want your drink made. I will say I was very disappointed in the selection of bourbon available. Jack Daniels, Crown Royal (not a bourbon, even though the bartenders said it was) and Jim Beam. Not a rye in the place (again, the bartenders put Crown Royal in that category). After the pool bar closes (5:00), you need to walk a ways to get a decent drink and even then it’s hit or miss. I was expecting the Martini Bar to be The Place to get a drink, but found their drinks to be average. Bellini’s Bar, on the other hand, was the go-to place for a Manhattan. Pedro knows his stuff there.To stay with the SOR comparison for a while, in your butler-level room you have 4 bottles of premium liquor so you can make your own drinks at whatever strength and quality you’re used to so you can’t complain if they didn’t put enough Jack in your Jack and Coke. The bartenders at Sandals definitely push their ‘specialty’ drinks as well. Each one has something they feel they do better than anyone else and they never tire of trying to get you to give it a try. Makes for the opportunity to try new and interesting creations at each bar. At EDCR there was a list of drinks at our swim up bar (mostly standard fare: Mai Tai, Mudslide, Mojito) but nothing extraordinarily creative was offered. There was nothing akin to the Manor Bar at SOR in which every drink was top of the line and something new was suggested every time.One quick comment on EDCR and wine. I’m not much of a wine snob. I like a good red now and then, but that’s about it. I found their house wine to be barely drinkable. They definitely are attempting to upsell the wine with wine lists offered with every meal. I’ve heard the Kendall Jackson wines are very good, but I wasn’t about to pay extra for a bottle I wouldn’t finish. As I said, I’m not a big wine drinker - and the wife doesn’t drink red.Winner: SandalsFoodThe restaurants at EDCR range from American to Asian to Mexican. While I can honestly say I never had a bad meal, I also can’t say it was the best food ever as some have made it sound. The food was all full flavored, which I enjoyed and almost across the board was prepared well. A few minor exceptions, but nothing worth noting. The presentation was superb. Each plate was laid out with a variety of colors and shapes. Very well done on that count. But… we were there for 9 days and ate in each of the restaurants once. Our final night we were out of options as we’d been to each place, so we needed to repeat. Here’s the thing - no place stuck out for us to be in the ‘we have to eat there again’ category. Again, to stick to the SOR comparison, Kelly’s Dockside was always in that category (along with Neptunes and probably Kimonos).For lunch, the requirement that gentlemen must have collared shirts and ladies must have coverups on was a bit of an issue. A place like the Jerk Shack that you can just step up to in your swimsuit and order a quick lunch is sorely missing at EDCR. I’m told they used to have a roving cart that would whip up a quick burger, but it was discontinued for some reason. We finally started ordering small snacks and such via room service. Alas, they won’t deliver to the pool and you have to be at or near your room when they show up. But since your room is right next to the pool, not a big issue.While I can’t say anything bad about breakfast, what with the 24 hour room service, the buffets at Generations and Spot and the ala carte offerings at Sante Fe and JoJo’s, the breakfasts (especially the buffets) at Sandals have significantly more variety.Winner: SandalsBottom line: I loved this place, we had a great time and I'm very happy we went. But next time I drop this kind of money at an all-inclusive it will probably be Sandals.

  • Joanne G : Hamilton, Canada
Fantastic!

We spent Feb. 7 -14, 2017. Everything was as good or better than we had expected. We treated our selves to a private shuttle with Cancun shuttles. They were fantastic, the SUV was great. We were off the plane, luggage collected through customs, and at the resort in 40mins. Really 40 minutes what a great start to the holiday. After arriving at Eldorado Royale, we were quickly brought by golf cart to the Casitas for check in. We were given scented cool clothes to refresh, and champagne. We sat and spoke with our concierge about our room and where to meet with the concierge for our cassia section. We were in Casita section 31, the concierge were Sergio and Javier both of them were great at their jobs. They recommended restaurants which were all fantastic. (more later).They arranged for flowers to be sent to the room on my birthday, as well as cake (that was to die for),champagne, and lots of balloons! way beyond what I would have ever expected. If Javier saw me coming down the path he was quick come out of his office and great me with a big smile and Hello! So friendly and so helpful. A great job was done by both of them!!!Our Beach butler was also fantastic!! His name was Cesar Gonzalez. He was extremely approachable, friendly and kind. He brought our drinks promptly and asked often, so great! My husband enjoys Coors light which they have, and Cesar was very very good and making sure my husband always had a cold one!! Cesar is definitely an asset to the resort and we always looked forward to seeing him each morning!The restaurants were all very good. Our favorite dinner was the Canadian Beef beach bbq. Then the Wine Kitchen where service again was extrordinary. Our server Luis had only been working there for a few weeks but he was already a pro! Extremely knowledgable about the food and the wine. Way to go Luis! Next favorite would be Sante Fe, then La Isla, then the Italian at the Casitas. oh and I almost forgot the romantic candle light dinner on the beach for our 20th Anniversary. Sooo good! (free with a copy of your marriage certificate).Our room was beautiful. It looked exactly like pictures we had seen before arriving. we were in room 3137 which has one of the best ocean views, the trees are grown quite high so the ocean view is obstructed but like I said I think that our room had one of the best for that section. The view from our main door though was stunning!!The resort is really big, I think over a mile so although there are golf carts available, there is still a lot of walking. Something just to be aware of.If you are thinking or this resort don't think just book it! It really is that great!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Gourmet daily buffet or a la carte breakfast, lunch and dinner
  • Gourmet bites
  • 24 hr. room service
  • Unlimited domestic and select international premium brand drinks (9am-2am)
  • In room mini-bar (stocked with beer, water, soft drinks, refilled daily) 
  • Daily & nightly entertainment
  • Use of sauna
  • Turkish baths
  • Gym
  • Bicycles
  • Shopping tours to Cancun and Playa del Carmen
  • Paddle boats
  • Kayaks
  • Snorkeling
  • Scuba lesson in pool
  • Day & night tennis at el Dorado Royale
  • Access to all facilities at the El Dorado Royale
  • 205 rooms
  • A total of 169 casitas
  • 10 restaurants
  • 15 Bars including swim-up bars
  • 13 swimming pools
  • Shops
  • Beauty salon
  • Spa facilities
  • Gym

Casita Suite includes:

  • Spacious, with 1 king size bed
  • 2 Storey building
  • Private swimming pool
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower
  • Upgraded amenities kit
  • Oversize balcony or patio, furnished
  • Max. occupancy 2 people

Individual Casita Suite

  • Spacious, with 1 king size bed
  • One bedroom
  • Jacuzzi
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower and bathtub
  • Upgraded amenities kit
  • Oversize balcony or patio, furnished
  • Max. occupancy 2 people

Swim-up Casita Suite

  • Spacious, with 1 king size bed
  • 2 Storey building
  • Private swimming pool
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower
  • Upgraded amenities kit
  • Water-mirror balcony
  • Swim-up suite connected to the Lazy River
  • Max. occupancy 2 people

Infinity Pool Casita Suite

  • Spacious, with 1 king size bed
  • 2 Storey building
  • Private infinity pool
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower
  • Upgraded amenities kit
  • Oversize balcony or patio
  • Max. occupancy 2 people

Infinity Pool Swim-up Casita Suite

  • Spacious, with 1 king size bed
  • 2 Storey building
  • Private swimming pool with direct access to Lazy River
  • Palapa (thatched roof)
  • In-suite Jacuzzi
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower and bathtub
  • Upgraded amenities kit
  • Oversize balcony or patio, furnished
  • Max. occupancy 2 people

Studio Presidential

  • 1 king bed
  • Minibar
  • Liquor cabinet
  • Welcome fruit basket and champagne
  • Butler service
  • Upgraded in-room entertainment
  • Bike rental
  • Satellite TV
  • Phone
  • Terrace or balcony
  • Safe deposit box
  • Heater
  • Bathroom amenities
  • Jacuzzi
  • A/C
  • Max. occupancy 2 people

Studio Presidential Swim-up Suite

  • 1 king bed
  • Minibar with premium beverages
  • Liquor cabinet
  • Welcome fruit basket and champagne
  • Butler service
  • Private pool connecting to the Lazy River
  • Upgraded in-room entertainment
  • Bike rental
  • Satellite TV
  • Phone
  • Terrace or balcony
  • Safe deposit box
  • Heater
  • Bathroom amenities
  • Jacuzzi
  • A/C
  • Max. occupancy 2 people

One Bedroom Presidential Casita Suite

  • Oceanfront
  • Oversized terrace
  • Private swimming pool
  • Beach palapa
  • Outdoor bed
  • Dining table
  • One exclusively prepared dinner
  • Living room with Plasma TV
  • Premium liquors
  • Espresso machine
  • Minibar with premium snacks
  • Microwave oven
  • Blender
  • Board games
  • Snorkel equipment
  • Bicycles
  • Bathrobes
  • Amenities
  • DVD player
  • Butler 
  • Shuttle service within facilities
  • Pillow menu
  • Hammock
  • Max. occupancy 2 people

Restaurants

D'italia

  • A la carte for dinner
  • Italian
  • Dress code is causal elegance (long trousers and collared shirts for men)

Fuentes

  • Dinner and show
  • Closed on Sundays
  • Dress code is casual elegance

Jo Jo's Caribbean Seaside Grill

  • A la carte for breakfast, lunch and dinner
  • Caribbean/seafood
  • Dress code is casual elegance

Kampai 

  • A la carte for lunch and dinner
  • Asian-fusion
  • Dress code is casual elegance

Cocotal

  • A la carte for breakfast and dinner
  • International cuisine
  • Dress code is casual elegance for dinner

La Isla

  • A la carte for breakfast, lunch and dinner
  • International cuisine
  • Dress code is casual elegance for dinner

Rincon Mexicano

  • A la carte for lunch and dinner
  • Mexican
  • Dress code is casual

Santa Fe Grill

  • A la carte for breakfast and dinner
  • Mexican
  • Dress code is causal elegance for dinner

Spot

  • A la carte for breakfast and lunch
  • Swim-up bar
  • Gourmet
  • Dress code is casual

Gourmet Corners

  • Selection of snack bars including pizzeria, sandwiches, health bar and grilled specialties
  • Open for breakfast (health bar) and lunch
  • Casual dress code

Bars

  • Las Guacamayas
  • Martinis Lobby Bar
  • Bellinis Bar
  • Beach Bar
  • Gaviotas Seashore Bar
  • Swim Up Bar La Isla
  • Swim Up Bar Pericos
  • Swim Up Bar Papagayos
  • Swim Up Bar Pelicanos
  • Swim Up Bar Colibri
  • Swim Up Bar Quetzal
  • Swim Up Bar Spot
  • Swim Up Bar Faisanes
  • Swim Up Bar Albatros
  • Swim Up Bar Tucanes 

El Dorado Casitas Royale offers the following Naay Spa facilities and treatments:

Facilities

  • Massage rooms
  • Whirlpool baths
  • Beauty salon
  • Steam room 
  • Gym

Massages

  • Full body relaxing massage
  • Full body deep massage
  • Back massage
  • Stress relief massage
  • Holistic hot stone massage
  • Thai massage
  • Essence aroma massage

Facial Treatments

  • Sports facial for men
  • 'Naay' refreshing facial
  • After sun facial
  • Anti ageing facial
  • 02 awakwening facial
  • The Cure deep cleansing facial

Wraps

  • Dorado cocktail seaweed wrap
  • Jasmine oil and aloe vera wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair styling
  • Hair removal
  • Make up


Wedding Bonus - Free "Sweet Wedding Package", when you book a Casita Suite category or higher, minimum 7 nights stay, plus minimum of 5 rooms booked in any category for a minimum stay of 3 nights or more. Wedding package must be reserved at least 30 days in advance. Package inclusions subject to change without notice. Book and arrange wedding package directly with hotel. Email: weddings@eldorado-resort.com

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • El Dorado Casitas Royale
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
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El Dorado Casitas Royale, by Karisma
Km 45, Carretera Cancun-Tulum, 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.