El Dorado Casitas Royale

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Our Opinion

Amazing 5-star resort that boasts amazing hotel grounds and is notable for their top-notch, attentive and friendly guest services. This is a go-to destination for anyone wanting R&R at the resort grounds and the option to experience the Riviera Maya nightlife.


Overview
El Dorado Casitas Royale is following in the steps of their sister resort, El Dorado Royale, having implemented their signature Gourmet Inclusive concept here as well. Cuisine is superb! All 280 rooms are suites, with lovely decor and romantic 4 post beds and all are just a few steps from the beach. El Dorado Casitas is waiting for you in the heart of Riviera Maya.

Location: Located on the beach just a 15 minute drive from Playa Del Carmen and 30 minutes from the airport.

Highlights
  • Room service 24 hours a day
  • Free WiFi throughout the hotel
  • Awarded with the "AAA Four Diamond Award"
  • Thirteen swimming pools
  • Adults-only
  • "Naay Spa"

tripadvisor Traveler Reviews
  • Rebecca H :
Impeccable!

My Husband and I spent our honeymoon at El Dorado Casitas and it was perfect. Our service was impeccable at our Casitas pool / bar (May and Jorge). The room was even better in person then the photos on their website. Will def. go back. The resort itself is beautiful, has amazing landscaping, and a ton of people pools and fountains.

  • KatrinaMarquez7 : Old Bridge, New Jersey
Is this a honeymoon I would've chosen again?

In response to my answer, absolutely yes. I will let you make this determination yourself as you read about El Dorado Casitas.My newly wed husband and I were able to book an individual casita in the section 27--. It felt like our own little oasis. The rooms are stocked with drinks and snacks daily, the outdoor shower complements the tropical feeling. The indoor shower has the "rain" feeling and it comes from the ceiling, it also offers a retractable hose.Our individual concierge, Dennis, was readily available and always offered his best attention. Our first dining experience upon arrival was at Kampai, we were served by Humberto, and this surely became one of our favorite places to eat! Humberto's service was attentive and considerate.We found our casita to be in pristine condition. It was beautiful and spacious with a comfortable bed with all types of pillows.Right outside our room, we shared a large pool with a poolside bar with about 9 other couples who were also in the 27--'s. On any given time, only about 5 couples are at the pool. Jorge was our beach butler, our pool attendant. He was incredibly kind and went out of his way to make us feel special. He reserved our beach cabana each day, which was nice to have ready for us with towels and drinks. He always came by to see how we were doing and if we needed anything.Greeted with a warm smile by Mabel, a hostess, for breakfast at our favorite - Sante Fe, we enjoyed a relaxing breakfast. Jose was one of our favorite breakfast servers, who greeted us by name and almost always knew what we wanted to start. He was extremely kind.Having a late lunch at JoJo's, we were often served by an astute, kind young server whose name is Saul. He is a student in the evenings and a server during the day. During the day, there are a lot of things to do that are still relaxing there. They have bikes to borrow and take a ride around the premise of the resort. Several times we enjoyed the ceramic painting. I sadly cannot remember the gentleman's name, but he was an amazing attendant. We even were able to complete the final ceramic the night before leaving and he was sure to have it ready for us. He complements the work by highlighting the features you've painted. My husband never thought he enjoyed painting and found otherwise, as it also offers you a chance to speak with very neat people for a time as you sit and paint.At night, we would speak with Roig, another great consierge, if we needed anything. I would definitely suggest making dinner reservations, it spares any hassle of having to wait on the waiting list due to most other people having reservations.We did two excursions where they bussed us to Maroma about 15 mins away: 1) Jet skiing and snorkeling. This happened to be private due to the day and time we chose and it was wonderful. 2) ATV and speed boats. We loved the ATV excursion and our attendees were hilarious and made it so fun. The speed boats were extremely rough, as every wave caused us to catch air. This was actually quite painful and we left with headaches. We would only recommend this on a lake or extremely calm water.The days were peaceful and relaxing. We enjoyed walking around the beautiful shaded back pathways of the resort in the days (in the high 80's degrees farenheit) and nights (in the 70's). The pathway along the water was often how we traveled during the day, as it is the most direct route. They offer a shuttle if someone would prefer to do less walking. Since it is a slow paced environment, the measure strolling is very nice. All of the servers, workers, and attendees are extremely kind. We would 100% relive this experience our honeymoon if we could do it again. They really cater to honeymooners and offer an amazing experience.The ocean view had these big cement blocks in it, as they are trying to allow the reefs to regrow. This actually is nice as it causes the waves to be less large. It did not pose as a real eye sore and really did not amount to much of a criticism at all.The decision is yours!

  • VickiL01 : Abingdon, England, United Kingdom
Nearly but not quite

I upgraded to the Casitas from the Royale on the second day of my holiday, and I'm pleased to say the Casitas is far superior to the Royale.I stayed in Casitas 27, and the room was great, with an outdoor shower and jacuzzi bath, with a terrace overlooking the pool. The standard of the room was generally good although the rooms could probably do with an upgrade fairly soon as they're starting to look a little tired. Fany the housekeeper kept it very clean throughout the week. My only issue was that they were very inconsistent with whether they re-filled the minibar.The pool and bar were great, and very rarely did anyone struggle to get a bed as Casitas is much quieter than the Royale side. To the staff...As a solo traveller it was so nice to meet such friendly and attentive staff. Jorge Sanchez and Everado May at Casitas pool/beach 27 absolutely made my holiday, they were so friendly, couldn't do enough for you, and we had a great laugh together - thank you Jorge and May!!The ground staff also work incredibly hard to ensure the resort looks perfect.The food...The resort makes a lot of claims about its gourmet food experience, and although there are a large number of restaurants to choose from, sadly most of the food fell short of gourmet in my opinion - I have been to other resorts in Cancun and Playa del Carmen that delivered much better so this is not just a comment on All Inclusive food. Having said that, I found the Health Bar served really fresh and tasty lunches (generally without a wait like most of the others) and I ate at Kampai twice for dinner which was lovely.All in all, this doesn't quite live up to the 5* billing, but the lovely staff will definitely ensure that you enjoy your time at Casitas.

  • ginzy14 : NJ
Phenomenal!

Our group of 12 stayed at the El Dorado Royale for 7 days in November 2016. From beginning to end it was phenomenal! Upon arrival at this beautiful and luxurious resort, we were swept away with our luggage on a golf cart to our personal check-in at the casitas. This area has the scent of heaven emanating from within, which you'll find all over this resort. In fact, if you stay in the casitas, you have your choice of scents for your Casita and even your sheets! Yes, they scent your linens!Our Casita was only steps from our pool and only steps from the beautiful beach on which we basked in our cabana every day. The sunrises here are breathtaking. Speaking of the beach, our beach butlers Gabriel Flores and Jorge couldn't do enough to make our stay enjoyable! They went out of their way daily setting up our cabana with creative towel art, beautiful flowers and keeping us hydrated :) Speaking of hydration, our pool bartender at the casitas, Marcos Javier May Canol, was outstanding! He kept us going with some great concoctions all week long! Jorge and Gabriel even surprised us with treats such as ice cream and popsicles throughout the week.The food here was outstanding! We dined at Kampai (twice-outstanding), D'Italia (small portions but beautiful presentation and delicious), Cocotal (good), Santa Fe (really good), Rincón (twice). Rincón was AMAZING! Fantastic food!! We actually cancelled reservations to eat at Rincón a 2nd time. Hats off to our server Manuel, he made a great dinner-fantastic. He hustled and couldn't do enough for us-we all loved him! 24 hour room service, again, outstanding! Food was delicious and always punctual. Very impressed with room service food quality. Our concierge, Ana, was outstanding. Take full advantage of your concierge here! Ana arranged all of our reservations (not easy for a large group) and she was always there to answer our many questions! She also arranged my outstanding 3 hour service at the gorgeous spa-pricey, but worth it! Housekeeping and turn down service-phenomenal! These people do an outstanding job, and it shows! This resort is everything you see in their pictures-and more! Clean, friendly, fun, private, and relaxing. The resort is huge and there is a lot to see and experience. Even the greenhouse tour is worth checking out. Bruno and Sergio were quite entertaining on the tour, and you really learn a lot about the resort and what they do to conserve. We attended the Michael Jackson show on our last night and it was fantastic! The performers were really amazing and it was a packed house.Lastly, our travel agent, Becky Simone, of Beach Bum Vacation, recommended the El Dorado to us-and she couldn't have nailed it any better!! If it wasn't for her intuitiveness, we'd have never found this phenomenal slice of heaven. She knew our preferences and her detailed descriptions and personal knowledge of this resort were spot on! Becky was with us from beginning to end and we knew she was only a phone call or email away. She arranged our transfers with Lomas Travel, and they were very efficient and professional. They quickly and comfortably delivered us to the resort (and back to the airport). This is not the first time Becky has arranged our travel, and definitely will not be the last!!!El Dorado, volveremos muy pronto! Gracias por los hermosos recuerdos!

  • dallas_cerda : Dallas
20 year Anniversary

Superb resort, Amazing hospitality all around very romantic and beautiful! Will definitely visit again one of my most memorable vacations. Las Casitas always met all expectations and would highly recommend

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Gourmet daily buffet or a la carte breakfast, lunch and dinner
  • Gourmet bites
  • 24 hr. room service
  • Unlimited domestic and select international premium brand drinks (9am-2am)
  • In room mini-bar (stocked with beer, water, soft drinks, refilled daily) 
  • Daily & nightly entertainment
  • Use of sauna
  • Turkish baths
  • Gym
  • Bicycles
  • Shopping tours to Cancun and Playa del Carmen
  • Paddle boats
  • Kayaks
  • Snorkeling
  • Scuba lesson in pool
  • Day & night tennis at el Dorado Royale
  • Access to all facilities at the El Dorado Royale
  • 205 rooms
  • A total of 169 casitas
  • 10 restaurants
  • 15 Bars including swim-up bars
  • 13 swimming pools
  • Shops
  • Beauty salon
  • Spa facilities
  • Gym

Casita Suite includes:

  • Spacious, with 1 king size bed
  • 2 Storey building
  • Private swimming pool
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower
  • Upgraded amenities kit
  • Oversize balcony or patio, furnished
  • Max. occupancy 2 people

Individual Casita Suite

  • Spacious, with 1 king size bed
  • One bedroom
  • Jacuzzi
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower and bathtub
  • Upgraded amenities kit
  • Oversize balcony or patio, furnished
  • Max. occupancy 2 people

Swim-up Casita Suite

  • Spacious, with 1 king size bed
  • 2 Storey building
  • Private swimming pool
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower
  • Upgraded amenities kit
  • Water-mirror balcony
  • Swim-up suite connected to the Lazy River
  • Max. occupancy 2 people

Infinity Pool Casita Suite

  • Spacious, with 1 king size bed
  • 2 Storey building
  • Private infinity pool
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower
  • Upgraded amenities kit
  • Oversize balcony or patio
  • Max. occupancy 2 people

Infinity Pool Swim-up Casita Suite

  • Spacious, with 1 king size bed
  • 2 Storey building
  • Private swimming pool with direct access to Lazy River
  • Palapa (thatched roof)
  • In-suite Jacuzzi
  • Private outdoor shower
  • A/C
  • DVD & CD player, DVD library
  • Satellite TV
  • Phone
  • In-room safe
  • Mini bar (stocked with water, soft drinks & beer)
  • Bathroom with shower and bathtub
  • Upgraded amenities kit
  • Oversize balcony or patio, furnished
  • Max. occupancy 2 people

Studio Presidential

  • 1 king bed
  • Minibar
  • Liquor cabinet
  • Welcome fruit basket and champagne
  • Butler service
  • Upgraded in-room entertainment
  • Bike rental
  • Satellite TV
  • Phone
  • Terrace or balcony
  • Safe deposit box
  • Heater
  • Bathroom amenities
  • Jacuzzi
  • A/C
  • Max. occupancy 2 people

Studio Presidential Swim-up Suite

  • 1 king bed
  • Minibar with premium beverages
  • Liquor cabinet
  • Welcome fruit basket and champagne
  • Butler service
  • Private pool connecting to the Lazy River
  • Upgraded in-room entertainment
  • Bike rental
  • Satellite TV
  • Phone
  • Terrace or balcony
  • Safe deposit box
  • Heater
  • Bathroom amenities
  • Jacuzzi
  • A/C
  • Max. occupancy 2 people

One Bedroom Presidential Casita Suite

  • Oceanfront
  • Oversized terrace
  • Private swimming pool
  • Beach palapa
  • Outdoor bed
  • Dining table
  • One exclusively prepared dinner
  • Living room with Plasma TV
  • Premium liquors
  • Espresso machine
  • Minibar with premium snacks
  • Microwave oven
  • Blender
  • Board games
  • Snorkel equipment
  • Bicycles
  • Bathrobes
  • Amenities
  • DVD player
  • Butler 
  • Shuttle service within facilities
  • Pillow menu
  • Hammock
  • Max. occupancy 2 people

Restaurants

D'italia

  • A la carte for dinner
  • Italian
  • Dress code is causal elegance (long trousers and collared shirts for men)

Fuentes

  • Dinner and show
  • Closed on Sundays
  • Dress code is casual elegance

Jo Jo's Caribbean Seaside Grill

  • A la carte for breakfast, lunch and dinner
  • Caribbean/seafood
  • Dress code is casual elegance

Kampai 

  • A la carte for lunch and dinner
  • Asian-fusion
  • Dress code is casual elegance

Cocotal

  • A la carte for breakfast and dinner
  • International cuisine
  • Dress code is casual elegance for dinner

La Isla

  • A la carte for breakfast, lunch and dinner
  • International cuisine
  • Dress code is casual elegance for dinner

Rincon Mexicano

  • A la carte for lunch and dinner
  • Mexican
  • Dress code is casual

Santa Fe Grill

  • A la carte for breakfast and dinner
  • Mexican
  • Dress code is causal elegance for dinner

Spot

  • A la carte for breakfast and lunch
  • Swim-up bar
  • Gourmet
  • Dress code is casual

Gourmet Corners

  • Selection of snack bars including pizzeria, sandwiches, health bar and grilled specialties
  • Open for breakfast (health bar) and lunch
  • Casual dress code

Bars

  • Las Guacamayas
  • Martinis Lobby Bar
  • Bellinis Bar
  • Beach Bar
  • Gaviotas Seashore Bar
  • Swim Up Bar La Isla
  • Swim Up Bar Pericos
  • Swim Up Bar Papagayos
  • Swim Up Bar Pelicanos
  • Swim Up Bar Colibri
  • Swim Up Bar Quetzal
  • Swim Up Bar Spot
  • Swim Up Bar Faisanes
  • Swim Up Bar Albatros
  • Swim Up Bar Tucanes 

El Dorado Casitas Royale offers the following Naay Spa facilities and treatments:

Facilities

  • Massage rooms
  • Whirlpool baths
  • Beauty salon
  • Steam room 
  • Gym

Massages

  • Full body relaxing massage
  • Full body deep massage
  • Back massage
  • Stress relief massage
  • Holistic hot stone massage
  • Thai massage
  • Essence aroma massage

Facial Treatments

  • Sports facial for men
  • 'Naay' refreshing facial
  • After sun facial
  • Anti ageing facial
  • 02 awakwening facial
  • The Cure deep cleansing facial

Wraps

  • Dorado cocktail seaweed wrap
  • Jasmine oil and aloe vera wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair styling
  • Hair removal
  • Make up


Wedding Bonus - Free "Sweet Wedding Package", when you book a Casita Suite category or higher, minimum 7 nights stay, plus minimum of 5 rooms booked in any category for a minimum stay of 3 nights or more. Wedding package must be reserved at least 30 days in advance. Package inclusions subject to change without notice. Book and arrange wedding package directly with hotel. Email: weddings@eldorado-resort.com

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • El Dorado Casitas Royale
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
El Dorado Casitas Royale, by Karisma
Km 45, Carretera Cancun-Tulum, 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.