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El Dorado Maroma

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  • Overview
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  • Accommodations
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Our Opinion

The El Dorado Resorts are an amazing group of resorts for those looking for a quiet and tranquil place to relax. The resort is surrounded by the beautiful landscape of Cancun and there are rooms that are fashioned with swim up suites. The resort boasts incredible service and polite staff. There are also plenty of a la carte restaurants that not only have a great selection of food, but service as well. A great option for couples wanting a quiet place to relax.


Overview

With only 128 rooms, this intimate hotel is located right on Maroma Beach, considered to be one of the best beaches in the world. El Dorado Maroma has all the ingredients for an authentic and luxurious Mexican vacation experience. It caters to couples looking for an active vacation, personalized service, exquisite cuisine, and unforgettable adventures.

El Dorado Maroma is now home to the Palafitos - The first overwater bungalows in the Riviera Maya!

Location: Located directly on Maroma Beach, 10 minutes from Playa del Carmen and 40-minute drive from Cancun International Airport.


Highlights
  • Adults only
  • Small and intimate with a great swimmable beach
  • Free Wi-Fi throughout hotel
  • Room service 24 hours a day
  • Awarded with the "AAA Four Diamond Award"
  • "Naay Spa"

tripadvisor Traveler Reviews
  • rlthomas915 : Dighton, Massachusetts
Very Nice

Loved the hotel, food and staff the beach is not great, no beach to really speak of. Enjoyed the pool off the hotel room but had very rowdy neighbors that were always drinking and taking over the pool area. Great alcohol!!

  • Bruce C : Liberal, Kansas, United States
Perfection...

Service,room,food, beach we're all perfect. I was blessed with my Maroma experience. Thank you. From the greeting from Vanessa and her help with a upgrade, to the total pampering from Eric our Butler was always there. This was as perfect of a trip I could ever hope for.

  • joemK6877CV :
Honeymoon trip

When we were booking our honeymoon destination my only request was that the ocean was clear and blue- I wanted to be able to see the bottom. We arrived on a Monday afternoon and the staff was wonderful always smiling and saying “hola”. We walked down to the beach and smelled this awful sulfur like smell and looked at the water and it was all brown full of seaweed. We were very disappointed. The food is good but not customizable at the restaurants. I guess you could say I’m somewhat of a picky eater - I don’t eat seafood. Not sure how this beach was listed top 10 in the world nothing spectacular and I wasn’t blown away. The beach drink service was eh- he messed up our order more than once or didn’t bring water when asked. The wait staff was incredible extremely polite and more than willing to do anything for you. Sergio st Kyoko was excellent and brought us a special treat when we had dinner, Rueben who was our candle light dinner waiter was the best waiter I have ever had. He made us a special plate of desert that said “happy honeymoon”. The activity staff especially Daniel was great. We were enjoying pool volleyball so much he extended it for an additional hour and he was a great guy. The cons: we had to call numerous times for our room to be cleaned and our mini fridge to be restocked. The concierge asked if we wanted anything special and we stated additional water due to the heat and humidity- we never received additional water bottles. It rained one night we were here and our room was leaking profusely. We called maintenance and they never showed. We cleaned up the mess ourselves which we shouldn’t have to do for the amount of money we paid. They will ask you if you don’t mind doing a meeting on one of the days so they can try toMake you a member aka a timeshare. We said yes because it saved money for the Palafitos restaurant. I wish we just paid the extra. They stated the meeting would only be 60 minutes and it was more towards the 100min mark. We missed all the sun for the day on the beach due to this meeting. The sales woman wasnt too pushy but we had to say no about 15 times until she let us leave. Pictures online are very deceiving. The resort looks gorgeous online but in person it is above average. All in all it was a very good honeymoon but I will definitely do more research before my next trip!

  • Tarrus : Houston
Moldy smell in the room. Asked to be moved, said they would but never did.

While the location, gardens and the beach are beautiful, There are issues that at this resort that could use some attention. We did not get a room until 4:30 (check in was at 3) our luggage finally arrived after 3 phone calls 30 minutes later and our keys 10 minutes after the luggage. The room we were given had a very strong moldy smell that hit you as soon as the front door was opened. We had asked our butler as soon as we went in if there was another room we could have. He said yes he would check for us as he also agreed the smell was bad. Opened the curtains to the patio and discovered the view looked right into the restaurant. Not a good start to our 8 day stay, however we had been told that we were going to be moved in 2 days. After asking daily on the evening of day 6 we were offered a room in a lower category than what we had paid for, hardly worth it by that time and a bit of a slap in the face as we had been patiently waiting for the move. The staff were very nice and helpful but seemed at times overwhelmed and thinly spread. Food was good, room service was hit and miss, it would arrive some days and not others. We were invited to speak to an Exotic agent, where we voiced our concerns, and were told that we were there in the slow season and that is when the resort cuts back on staff and does maintenance on rooms etc. Which would explain most of our issues. We had another trip booked to this resort in February next year but are not sure that we want to return.

  • cmcdonnell922 :
A few hiccups..

We had a few issues with housekeeping being delayed a couple of days. And the room service could have been timely. The staff worked hard to insure we where pampered and relaxed. The spa is totally worth it. Very good massages with friendly service. The food was great all week and was presented very well!! Thanks for spoiling us. We would definitely consider coming back!!!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • A la carte Breakfast, Lunch, and Dinner daily
  • Snacks
  • Room service included 24 hours a day
  • Unlimited domestic and international beverages
  • Snorkeling
  • Kayaking
  • Paddle boats
  • Introductory scuba lesson in pool
  • Table tennis
  • Volleyball (beach)
  • Aerobics
  • Yoga
  • Sauna and steam baths
  • Daily activities
  • Nightly entertainment
  • Dance lessons
  • 128 rooms
  • 6 restaurants
  • 4 bars, including Swim up bars
  • 3 pools
  • Fitness Centre
  • Sauna
  • Beauty salon
  • Scuba diving centre
  • Water sports centre
  • Tour desk
  • Gift shop
  • Business facilities
  • Room service
  • Laundry services
  • Shuttle service

Mi Hotelito Beachfront Suite

  • 1 king bed
  • Satellite TV
  • Terrace 
  • Iron 
  • Wake up call service 
  • LCD Flat Screen TV
  • MiniBar
  • Heater
  • Safe Deposit Box
  • Bathrobe
  • Bathroom Amenities
  • A/C
  • Max. occupancy 2 people

Royal Suite

  • 1 king bed
  • Swim Up options available
  • Satellite TV
  • Balcony or terrace
  • Jacuzzi
  • Pillow and aromatherapy menu
  • Premium liquor cabinet
  • Iron 
  • Wake up call service 
  • LCD Flat Screen TV
  • MiniBar
  • Heater
  • Safe Deposit Box
  • Bathrobe
  • Bathroom Amenities
  • A/C
  • Max. occupancy 2 people

Presidential Studio

  • 1 king bed
  • Living room
  • Satellite TV
  • Balcony or terrace
  • Jacuzzi
  • Pillow and aromatherapy menu
  • Premium liquor cabinet
  • Iron 
  • Wake up call service 
  • LCD Flat Screen TV
  • MiniBar
  • Heater
  • Safe Deposit Box
  • Bathrobe
  • Bathroom Amenities
  • A/C
  • Max. occupancy 2 people

Presidential Villa

  • 1 king bed
  • Beachfront option with beach bed available
  • Living room and kitchen
  • Dining room
  • Satellite TV
  • Large terrace
  • Jacuzzi
  • Private pool
  • Pillow and aromatherapy menu
  • Marble bar with premium liquor
  • Outdoor shower
  • Wake up call service 
  • LCD Flat Screen TV
  • MiniBar
  • Heater
  • Safe Deposit Box
  • Bathrobe
  • Bathroom Amenities
  • A/C
  • Max. occupancy 2 people

Five Bedroom Villa

  • 3 king beds and 2 double beds
  • 2 storey villa
  • Living room, kitchen and dining room
  • Terrace with Jacuzzi
  • Private pool
  • 24 hour butler service
  • Executive chef
  • Groundkeepers
  • 24 hour security
  • On-call masseuse
  • Bathroom Amenities
  • A/C
  • Bathrobes
  • Minibar
  • Heater
  • Safe Deposit Box
  • Wake up call service 
  • LCD Flat Screen TV
  • Max. occupancy 10 people

Jacuzzi Junior Suite

  • 1 king bed or 2 double beds
  • Satellite TV
  • Balcony or terrace
  • Jacuzzi
  • Iron 
  • Wake up call service 
  • LCD Flat Screen TV
  • MiniBar
  • Heater
  • Marble top bathroom with double sink
  • Safe Deposit Box
  • Bathrobe
  • Bathroom Amenities
  • A/C
  • Max. occupancy 2 people

Infinity Pool Jacuzzi Suite

  • Garden and ocean view
  • Infinity pool
  • Outdoor shower
  • Satellite TV
  • Balcony or terrace with outdoor bed
  • Jacuzzi
  • Iron 
  • Wake up call service 
  • LCD Flat Screen TV
  • MiniBar
  • Heater
  • Safe Deposit Box
  • Bathrobe
  • Bathroom Amenities
  • A/C
  • Max. occupancy 3 people

Swim Up Jacuzzi Suite

  • Swim Up suite with access to the lazy river
  • Satellite TV
  • Terrace with double bed and shower
  • Jacuzzi
  • Iron 
  • Wake up call service 
  • LCD Flat Screen TV
  • MiniBar
  • Heater
  • Safe Deposit Box
  • Bathrobe
  • Bathroom Amenities
  • A/C
  • Max. occupancy 3 people

Honeymoon Suite

  • 1 king bed
  • Separate living room
  • Private deck
  • Outdoor shower
  • Satellite TV
  • Jacuzzi
  • Iron 
  • Wake up call service 
  • LCD Flat Screen TV
  • MiniBar
  • Heater
  • Safe Deposit Box
  • Bathrobe
  • Bathroom Amenities
  • A/C
  • Max. occupancy 2 people

Palafitos Overwater Suites

  • Ocean view
  • Glass-bottom floor
  • Private infinity pool
  • Direct ladder access to the ocean
  • "Aguas del Amor" outdoor shower
  • Indoor Jacuzzi for two
  • Oversized deck with wooden lounge chairs
  • Beach beds
  • Butler service
  • Overwater Spa access
  • Overwater Grill and Wine bar access
  • Customized beach picnics

Restaurants

Caribbean Grill Restaurant and Terrace

  • A la carte for dinner
  • Caribbean cuisine
  • Dress code is casual elegant (long trousers and collared shirts for gentlemen)

Kiyoko

  • A la carte for dinner
  • Asian cuisine
  • Dress code is casual elegant (long trousers and collared shirts for gentlemen)

Lima Limon

  • A la carte for dinner
  • Peruvian cuisine
  • Dress code is casual elegant (long trousers and collared shirts for gentlemen)

Mio Cuccina Italiana

  • A la carte for breakfast, lunch and dinner
  • Italian cuisine
  • Dress code is casual elegant (long trousers and collared shirts for gentlemen)

Papitos Gourmet Beach Club

  • A la carte for breakfast and lunch
  • International cuisine
  • Dress code is casual elegant (long trousers and collared shirts for gentlemen)

Sabores

  • A la carte for dinner
  • Mexican cuisine
  • Dress code is casual elegant (long trousers and collared shirts for gentlemen)

Bars

  • Bar 24 beach bar
  • Chakay swim up bar
  • Mio swim up bar
  • Rick's lounge

El Dorado Maroma offers the following Naay Spa facilities and treatments:

Facilities

  • Massage rooms
  • Fitness centre
  • Beauty salon
  • Sauna
  • Steam room

Massages

  • Full body deep massage
  • Back massage
  • Thai massage
  • Hot stone massage
  • Moonlight beach massage
  • In room massage

Facial treatments

  • Deep cleansing facial
  • Soothing and hydrating facial
  • Age-defying facial
  • Facial for him
  • Refresher facial

Wraps

  • Chocolate wrap
  • Mayan body wrap
  • Seaweed wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair styling
  • Hair removal

Bonus - Wedding and Honeymoon packages are available. Please inquire for details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • El Dorado Maroma
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
El Dorado Maroma, a Beachfront Resort, by Karisma
Carretera Cancun-Tulum Km 55.3 Maroma beach, Playa Maroma, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.