El Dorado Royale

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Weddings
  • Bonus
Our Opinion

The El Dorado Resorts are an amazing group of resorts for those looking for a quiet and tranquil place to relax. The resort is surrounded with the beautiful landscape of Cancun and there are rooms that are fashioned with swim up suites. The resort boasts incredible service and polite staff. There are also plenty of a la carte restaurants that not only have a great selection in food, but service as well. A great option for couples wanting a quiet place to relax. A popular choice for weddings and honeymoons.


Overview

One of Mexico's premier, adults-only, all-inclusive hotels. Enjoy deluxe Junior Suite accommodations - all with a hammock and an indoor Jacuzzi - and tantalizing gourmet dining. Pamper yourself at the full service spa and then round out the day enjoying a nightcap with new-found friends. For added luxury, upgrade to a beautiful and romantic "Casita", featuring single or duplex buildings with king sized beds, indoor Jacuzzi, DVD player and open-air showers.

Location: Amidst 500 acres of tropical jungle on Punta Brava Beach, 25 minutes from the airport & 20 minutes north of Playa del Carmen.


Highlights
  • Large property with 12 stunning pools, including a lazy river
  • Suites offering luxurious extras like indoor Jacuzzis and swim-out access
  • Gourmet Inclusive® Experience with 7 restaurant options using fresh ingredients grown on-site
  • Spa featuring traditional Mayan treatments and private bridal suite
  • Ideal for couples - special inclusions for honeymoons and anniversaries
  • Free Wi-Fi throughout resort
  • AAA Four Diamond Award

tripadvisor Traveler Reviews
  • anjroo : Kent, United Kingdom
Very disappointed

Having stayed at this resort 3 times, I have to say this time was very disappointing. The first trip in 2011 was amazing and blew us away. The 2nd trip in 2013 was also fantastic and we could not fault the accommodation, food, service or facilities. Would have definitely given the review 5 stars! This year we decided to upgrade to the casitas accommodation. Our experience was very different this year... the resort has been expanded (to include the generations section) which has negatively impacted on the services provided. They seem to accommodate and prioritise wedding parties over other paying guests. The shuttles to take you from one place to another within the resort were very sparse and when we did see one go by, they were full ( usually with wedging guests) and we had to wait up to 25 minutes. The restaurants were also consistently full. We were having to wait an hour and a half for a table in the evening & lunch time service very slow. When we addressed this with out concierge, we were advised to go for our evening meal at either 6:00pm or 9:30pm as some restaurants were closed for wedding functions and others were fully booked (again with wedding parties). There were also a lot of large parties of very loud and rowdy guests who considered it acceptable to should across the restaurants to other tables as they were unable to be seated together. Booking the 2 restaurants which allow bookings was also a challenge, despite supposedly having priority privilege for this as a casitas guest. Sad to say that our experience this year was very disappointing and we will not be returning.

  • PFJE : Cambridge, Canada
One week stay in November 2017

This is an excellent resort. The service quality is superb, at all levels. The grounds are kept very nicely. The restaurants are gourmet and excellent. All aspects of administration are well done. We are members of their time share, Exotic Travellers, so we got additional perks, such as free transport to and from the airport, and a personal butler. We had minor problems that were fixed promptly. Our room air conditioning stopped working but was fixed the same day. There were many weddings at the resort during out time. This was nice but the drunken, noisy wedding guests that followed were not appreciated. I enjoy hiking and birding in nature and was very pleased to see a horse trail through the native forest has been upgraded with a new gravel surface. I got onto this trail every morning at dawn, before the heat of the day. We used small pools that tended to have fewer people and were more intimate. The only addition I would make to the resort's activities would be a visible recognition of the ecotourism potential, with the excellent native forest that occurs between the main resort and the highway. This has good populations of native and migratory birds, and native mammals. The resort could let the guests know of its presence and make its use a bit easier.

  • crnicolle : Kent, United Kingdom
Disappointed- not a 5*!

I visited this hotel 5 years ago and it was amazing... the staff couldn't do enough for you and the hotel was faultless but this time something had changed and we were very disappointed. Unless you were an exotic member or part of a wedding group (they had several weddings, 5 on one day) staff were not keen to help you. There were so many weddings at the beginning of our holiday that restaurants were shut and we couldn't get in to eat anywhere. Being a group of 8 people we wanted to book tables but were told unless we were in casitas or exotic members we couldn't do this as it's a privilege only. Our rep helped us to book restaurants with hotel staff after an hour of being told we should eat at 6pm everyday if we want to eat together.. this is not acceptable! Even lunch time wait was sometimes an hour and then service would be slow. We were told to use our personal concierge to book the two restaurants you are allowed to book (santa fe and Fuentes) he was rude saying he could not book us but after eventually agreeing and booking a table when we arrived the table had not been booked! The staff at the restaurant were very helpful and got us a table immediately. The shuttle drivers that take you around the hotel were rude and refused to stop as they were too busy looking after wedding guests. But every time they drove past the stop they reset the timer so we had to wait longer for another one to pass! The bar staff and waitors were fantastic and couldn't fault their service at all. It feels like they have expanded their hotel and focus to weddings but cannot cater for non wedding guests. The hotel definitely wasn't like this the first time I visited... everyone was treated the same. Very disappointed for a supposed 5 star, was not worth money and will not be returning.

  • CathyK8 :
Yoga by the Sea

We have enjoyed our visit to El Dorado Royale. A special treat was morning yoga with Ariana; Archery and Biking with Diego and Dancing and the Greenhouse Tour with Edgar. All 3 of these employees are exceptional! The surroundings are beautiful but it is the people who really make the place.

  • Amy ' :
Can you say spoiled rotten!

We are Prestige members and stayed in the spectacular, newly remodeled Tulum 2 bedroom diamond suite. Gaby, Kenneth and Vincente spoiled us and anticipated all our needs! They totally made our vacation experience over the top. The food, drinks and excursions were wonderful. Massage by Felipe was perfect! Can’t wait for our next trip to paradise!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • 3 meals daily plus snacks
  • 24 hour room service
  • Welcome glass of sparkling wine and refreshing towel
  • Unlimited domestic & selected international drinks from 9am to 2am
  • Minibar with beer, water, soft drinks stocked once a day
  • Non-motorized watersports including reef snorkeling, pedalboats & kayaks
  • Scuba demo in pool
  • Unlimited use of sauna, steamroom, outdoor jacuzzi & fitness centre
  • Power walks, yoga, stress reduction exercises, high & low impact aerobics & dance exercise routines
  • Tennis day & night
  • Use of bicycles
  • Daily activities by the pool & on the beach
  • Nightly shows, entertainment & music
  • Free Wi-Fi
  • Unlimited international calls
  • Shuttle service to Cancun & Playa del Carmen several times per week

Premium Package Inclusions

  • Private check-in
  • Champagne and fruit basket in room on arrival
  • Pillow and aromatherapy menu selection
  • 10% discount on wireless internet access
  • Personal Concierge Service
  • Pool butler service

Karisma Culinary Collection

  • Welcome glass of Champagne & cold towel 
  • Unlimited a la carte dining (all meals) and Gourmet Bites
  • Premium brand alcoholic and non-alcoholic beverages
  • $100 wine credit per room (divided as follows: 5 credits of $20 each)*
  • Mini-bar with international beer, water, soft drinks (refilled daily)
  • Coffee maker in room
  • Awake your senses with Gourmet Cuisine in your room (24 hour room service)
  • Bathrobes & slippers in room
  • Beach towels in room
  • Gourmet Activity: Schedule varies per hotel
  • Cooking Class - It's all about seasonal cuisine and capitalizing on the latest produce from our own 100,000 sq ft Green House. The educational experience is a communal one -- guests are expected to divide and conquer different dishes. At the end of each class, they'll get to enjoy the dishes they prepare and sip on complimentary wine.
  • Wine Tasting - Our own private sommelier conduct a unique and fun wine tasting event. Our tastings include wine and cheese pairings, wine education and good fun! we can also setup wine tasting events for birthdays, anniversaries, bachelorette parties, weddings and holiday parties.
  • Tequila Tasting - In this interactive class learn the history and basics of Tequila and it's Classic Cocktails! Discover the history of cocktails, infusions, and fresh mixers. Learn, taste and then be a mixiologist for a day.
  • Mezcal Tasting - Our are extremely knowledgeable staff talks mezcal as they walk you through a flight of three to five different Mezcals, they'll discuss the history and production of mezcal and explain the traits and virtues of the agave from which it is derived. Understanding just how complex and labor intensive the process required to produce mezcal will make you appreciate its earthy merits much more.
  • 20% off Gourmet Spa Services: Treatments vary per hotel
    • Honey Scrub (skin treatment)
    • Dorado Cocktail (healing/skin treatment wrapped in seaweed)
    • Delicious Chocolate (skin treatment)
    • Ritual Exotic Mexican (exfoliation and massage with mango & grapefruit)
    • Nourishing Ritual with Cocoa Butter body mask
    • Herbal Extracts Exfoliation (cranberry & ginger or tangerine & orange)
    • Hawaiian Lomi-Lomi Massage (pineapple, mango and coconut butter)
    • Papaya Nectar Exfoliation Treatment
    • Chocolate Coffee Wrap
  • Early check in/Late check out (upon availability)
  • Free International calling

*Wine credits to be redeemed at Wine tasting events   

  • 478 spacious suites in several 2 and 3-storey buildings
  • 10 restaurants, including International, Italian, Mexican and Caribbean
  • Pizzeria
  • 24 hour room service
  • 9 bars including Beach bar and swim-up pool bars
  • Disco
  • 12 fresh & salt water pools
  • Jacuzzi
  • 2 tennis courts
  • Shops
  • Grocery mart
  • Fitness centre
  • 2 spas
  • Sauna
  • Steam room
  • Beauty salon
  • WiFi throughout resort
  • Car rental (fee)
  • 24 hour Medical service (fee)
  • ATM
  • Golf nearby

Jacuzzi Junior Suite

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • Gardenview
  • 1 King or 2 Double beds
  • Indoor Jacuzzi
  • Hammock on the balcony or terrace
  • Air-conditioned
  • TV-Cable
  • Hair dryer
  • Mini-bar (restocked daily with beer, juice and soft drinks)
  • Balcony with table and two chairs
  • Ceiling fan
  • Radio alarm clock
  • Amenities kit
  • Bathrobe
  • Private bath/shower
  • In-room safe
  • Coffee maker
  • Desk
  • Iron & Ironing board

Swim-up Jacuzzi Junior Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Swim-out access to a swimming pool
  • 1 King bed
  • Coffee maker
  • Indoor Jacuzzi
  • Air-conditioned
  • Balcony with table and two chairs
  • Ceiling fan
  • Hammock on the balcony or terrace
  • Iron & Ironing board
  • Hair dryer
  • Radio alarm clock
  • Bathrobe
  • Mini-bar (restocked daily with beer, juice and soft drinks)
  • Private bath/shower
  • Adults Only
  • Concierge service
  • TV-Cable
  • Amenities kit
  • In-room safe
  • Desk

Luxury Jacuzzi Suite

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • 1 King or 2 Double beds
  • Bathroom with shower
  • Double sinks
  • In Suite Jacuzzi
  • Private balcony or terrace
  • TV-Cable
  • Radio alarm clock
  • Coffee maker
  • Desk
  • Iron & Ironing board
  • Air-conditioned
  • Hair dryer
  • Mini-bar (restocked daily with beer, juice and soft drinks)
  • Amenities kit
  • Bathrobe
  • In-room safe

Premium Jacuzzi Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Bathroom with shower
  • Double sinks
  • In Suite Jacuzzi
  • Please see Extra Features for the Premium Package inclusions
  • TV-Cable
  • Radio alarm clock
  • Coffee maker
  • Desk
  • Iron & Ironing board
  • Air-conditioned
  • Hair dryer
  • Mini-bar (restocked daily with beer, juice and soft drinks)
  • Amenities kit
  • Bathrobe
  • In-room safe

Premium Swim-up Jacuzzi

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • 1 King or 2 Double beds
  • Bathroom with shower
  • Double sinks
  • In Suite Jacuzzi
  • Swim-up access to private terrace
  • Please see Extra Features for the Premium Package inclusions
  • TV-Cable
  • Radio alarm clock
  • Coffee maker
  • Desk
  • Iron & Ironing board
  • Air-conditioned
  • Hair dryer
  • Mini-bar (restocked daily with beer, juice and soft drinks)
  • Amenities kit
  • Bathrobe
  • In-room safe

Restaurants

Cocotal Restaurant

  • a la carte for breakfast and dinner
  • International
  • Casual dress code

D' Italia Restaurant

  • a la carte for dinner
  • Italian
  • Casual dress code

La Isla Restaurant

  • a la carte for breakfast, lunch and dinner
  • International/Mediterranean
  • Casual dress code

Jo Jo's Caribbean Seaside Grill

  • a la carte for lunch and dinner
  • Caribbean

Rincon Mexicano

  • a la carte for lunch and dinner
  • Mexican 
  • Casual dress code

Fuentes Culinary Theatre

  • a la carte for dinner
  • Mexican Fusion
  • Reservations required. There is only 1 seating at 19:00

Bars

  • Martini Bar
  • Las Guacamayas Beach bar
  • La Isla Swim Up bar
  • Fuentes Swim Up bar
  • Tucanes Beach bar

Facilites

  • Hydrotherapy pools
  • Sauna
  • Steam room
  • Showers
  • Spa treatment rooms
  • Full service salon
  • Fitness centre

Treatments

  • Hydrotherapy
  • Facials
  • Massage
  • Body scrub
  • Wedding Rituals
  • Temazcal steam ritual
  • Couples therapies

Other Treatments

  • Manicure/Pedicure
  • Hairstyling
  • Waxing


Taste of Romance Honeymoon Package

Complimentary when booking a 5 night stay or longer.

  • Chilled bottle of champagne delivered to room upon arrival
  • Specialty turn down service that includes a gourmet sweet treat
  • 15% discount on spa
  • Late check out 3 p.m. (subject to availability)

Requirements: Copy of marriage certificate required at check-in. Available up to 30 days after wedding date. To arrange honeymoon packages please contact the hotel directly. Not combinable with any other promotion. Inclusions subject to change.

Memorable Moments Anniversary Package

Complimentary when booking a 5 night stay or longer Swim-up Jacuzzi or higher.

  • Personal Romance Maître D
  • Private gourmet four course candlelit dinner on the beach
  • Romantically decorated suite with rose petals, aroma therapy and candles following private dinner
  • Chef's special gourmet breakfast in bed morning after dinner
  • Beachfront sky massage 2 X 1 offer
  • Chilled bottle of champagne delivered to room upon arrival
  • 15% discount on spa services
  • Fresh tropical floral arrangement in room
  • One night anniversary return stay voucher

Requirements: Please request at the time of booking. Copy of marriage certificate (or wedding invitation with wedding photo) required at check-in. Can reserve 30 days before or after wedding date for anniversaries. Not combinable with any other promotions. Subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • El Dorado Royale
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
El Dorado Royale, a Spa Resort by Karisma
Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.