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El Dorado Royale

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Weddings
  • Bonus
Our Opinion

The El Dorado Resorts are an amazing group of resorts for those looking for a quiet and tranquil place to relax. The resort is surrounded with the beautiful landscape of Cancun and there are rooms that are fashioned with swim up suites. The resort boasts incredible service and polite staff. There are also plenty of a la carte restaurants that not only have a great selection in food, but service as well. A great option for couples wanting a quiet place to relax. A popular choice for weddings and honeymoons.


Overview

One of Mexico's premier, adults-only, all-inclusive hotels. Enjoy deluxe Junior Suite accommodations - all with a hammock and an indoor Jacuzzi - and tantalizing gourmet dining. Pamper yourself at the full service spa and then round out the day enjoying a nightcap with new-found friends. For added luxury, upgrade to a beautiful and romantic "Casita", featuring single or duplex buildings with king sized beds, indoor Jacuzzi, DVD player and open-air showers.

Location: Amidst 500 acres of tropical jungle on Punta Brava Beach, 25 minutes from the airport & 20 minutes north of Playa del Carmen.


Highlights
  • Large property with 12 stunning pools, including a lazy river
  • Suites offering luxurious extras like indoor Jacuzzis and swim-out access
  • Gourmet Inclusive® Experience with 7 restaurant options using fresh ingredients grown on-site
  • Spa featuring traditional Mayan treatments and private bridal suite
  • Ideal for couples - special inclusions for honeymoons and anniversaries
  • Free Wi-Fi throughout resort
  • AAA Four Diamond Award

tripadvisor Traveler Reviews
  • Susan S : Vineland, New Jersey
Most Beautiful all inclusive resort

We had a wonderful relaxing vacation. The food was terrific and services were excellent. Mauricio at the pool was very accommodating with drinks. The staff was so friendly. Great spa too. The only downside is the beach is a bit rocky but beautiful.

  • CFilipchuk : Oakville, Canada
Amazing

Great food, the sushi at kampai was awesome. Dietary restrictions not an issue they accommodated me at every possible turn. Santa Fe, I don't think we will ever recieve such amazing service again. No searching or waiting on beach chairs. Concierge service was easily accessible, friendly and accommodating. The grounds were clean and beautiful. Liquor dream it they have it. The only issue we had was upon checkin we got the keys to a room already accommodated, our bellboy was so embarrassed. They righted the wrong immediately and sent a bottle of champagne and assigned us our correct room.We will be back

  • Lp2016miami :
A 5 Star Disappointment

Perhaps many don't travel much as the good reviews amaze me. However, if you are well traveled, and you read the 1-3 star ratings, you'll go elsewhere. This was a girls trip and it started as bad as it ended. Lomas Travel was confused about our pickup at the airport and we waited over an hour despite proof of our reservation, then proceeded to stop at 7 different hotels before finally arriving. Our rooms were supposed to be "premium" which must mean something different to this resort. The rooms were worm, musty with stain ridden bedding and furniture. Housekeeping was hit and miss, mostly a miss. The food is average at best. This is not gourmet cuisine by any stretch of the imagination. The only food that was enjoyable came from the healthy restaurant. Get to the main pool by 6am or you will never find chairs. The beach is filled with debris with unsightly barriers up and down the coastline. Getting regular bar service at the pool was difficult at best. The activities people were nice and we enjoyed many of the things they offered, however we had a serious problem with one man, Danny, who repeatedly inappropriately bothered each one of us to the extent we complained to our concierge and front desk management. We were told this was discussed with him, however they either did not do so or he did not care. He followed one of us back to our room asking to come in and followed another one of us in the evening after the show also to one of our rooms relentlessly trying to get my girlfriend to leave with him and go to Playa Del Carmen overnight. His constant blowing of kisses and inappropriate behavior ruined our time at the pool as well as the evening bar/entertainment lounge. We plan to bring this up with the general manager as well as Exotic. The people caring for the resort work very hard, are so very friendly and should be commended. With that said, this is no where close to a 5 star resort and we would never return. I hope the serious situation with Mr, Danny Rodriguez is addressed and if you are girls staying at this resort, beware. He will come across very friendly but most definitely has other intentions in mind. Our return to the airport, again by Lomas Travel ended our trip as it began with confusion.

  • Tamara082 : Ottawa, Canada
3rd Times a Charm

We have been members since 2008 , it only just gets better with each year as staff & butlers keep improving special shout outs go to Arnoldo Barman Inventory for his fine hospitality Kenneth & David our butlers for spectacular service Gregorio waiter at Jo' Jo's foe exceptional service Ricardo waiter at La Isla great service as well. Only poor review was from Casita's Italian our waiter was Leo he needs to brush up on personable skills & not rush you through your dinner ,its not take out We thoroughly enjoyed our sapphire swim up suite & all the extras that come with our membership we definitely make use of all the perks , looking forward to our next stay ,10 days went quickly but always something to do at this fun filled resort , little bit every vacationer young or old they have what your looking for. Our room was 4008 swim up suite great location although the maturing trees from two years ago are cascading shade on the pool if looking for more direct sun on pool & balcony go for room 4104 Marc & Tammy Viau

  • annadeane : London, United Kingdom
Great Hotel Wonderful Staff but Shocking Exotic Traveller Experience

Was on our honeymoon. Disappointed the Hotel did nothing at all for us. Was expecting maybe flowers, champagne but nothing at all which was surprising. Hotel overall was very good with superb staff who make the Hotel the way it is.However had a very bad experience with Exocit Traveller a pyramid hard selling company who were rude personal and offensive and was very upset by this experience. Reported it and have not received any answers to the queries raised or indeed answers to what the Hotel intend to do to stop this experience ever being repeated.Shame as it took the edge of our honeymoon and left with no answers or indeed explanations to why we experienced the treatment we did. Do intend to warn anyone against this within this hotel

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily plus snacks
  • 24 hour room service
  • Welcome glass of sparkling wine and refreshing towel
  • Unlimited domestic & selected international drinks from 9am to 2am
  • Minibar with beer, water, soft drinks stocked once a day
  • Non-motorized watersports including reef snorkeling, pedalboats & kayaks
  • Scuba demo in pool
  • Unlimited use of sauna, steamroom, outdoor jacuzzi & fitness centre
  • Power walks, yoga, stress reduction exercises, high & low impact aerobics & dance exercise routines
  • Tennis day & night
  • Use of bicycles
  • Daily activities by the pool & on the beach
  • Nightly shows, entertainment & music
  • Free Wi-Fi
  • Unlimited international calls
  • Shuttle service to Cancun & Playa del Carmen several times per week

Premium Package Inclusions

  • Private check-in
  • Champagne and fruit basket in room on arrival
  • Pillow and aromatherapy menu selection
  • 10% discount on wireless internet access
  • Personal Concierge Service
  • Pool butler service

Karisma Culinary Collection

  • Welcome glass of Champagne & cold towel 
  • Unlimited a la carte dining (all meals) and Gourmet Bites
  • Premium brand alcoholic and non-alcoholic beverages
  • $100 wine credit per room (divided as follows: 5 credits of $20 each)*
  • Mini-bar with international beer, water, soft drinks (refilled daily)
  • Coffee maker in room
  • Awake your senses with Gourmet Cuisine in your room (24 hour room service)
  • Bathrobes & slippers in room
  • Beach towels in room
  • Gourmet Activity: Schedule varies per hotel
  • Cooking Class - It's all about seasonal cuisine and capitalizing on the latest produce from our own 100,000 sq ft Green House. The educational experience is a communal one -- guests are expected to divide and conquer different dishes. At the end of each class, they'll get to enjoy the dishes they prepare and sip on complimentary wine.
  • Wine Tasting - Our own private sommelier conduct a unique and fun wine tasting event. Our tastings include wine and cheese pairings, wine education and good fun! we can also setup wine tasting events for birthdays, anniversaries, bachelorette parties, weddings and holiday parties.
  • Tequila Tasting - In this interactive class learn the history and basics of Tequila and it's Classic Cocktails! Discover the history of cocktails, infusions, and fresh mixers. Learn, taste and then be a mixiologist for a day.
  • Mezcal Tasting - Our are extremely knowledgeable staff talks mezcal as they walk you through a flight of three to five different Mezcals, they'll discuss the history and production of mezcal and explain the traits and virtues of the agave from which it is derived. Understanding just how complex and labor intensive the process required to produce mezcal will make you appreciate its earthy merits much more.
  • 20% off Gourmet Spa Services: Treatments vary per hotel
    • Honey Scrub (skin treatment)
    • Dorado Cocktail (healing/skin treatment wrapped in seaweed)
    • Delicious Chocolate (skin treatment)
    • Ritual Exotic Mexican (exfoliation and massage with mango & grapefruit)
    • Nourishing Ritual with Cocoa Butter body mask
    • Herbal Extracts Exfoliation (cranberry & ginger or tangerine & orange)
    • Hawaiian Lomi-Lomi Massage (pineapple, mango and coconut butter)
    • Papaya Nectar Exfoliation Treatment
    • Chocolate Coffee Wrap
  • Early check in/Late check out (upon availability)
  • Free International calling

*Wine credits to be redeemed at Wine tasting events   

  • 478 spacious suites in several 2 and 3-storey buildings
  • 10 restaurants, including International, Italian, Mexican and Caribbean
  • Pizzeria
  • 24 hour room service
  • 9 bars including Beach bar and swim-up pool bars
  • Disco
  • 12 fresh & salt water pools
  • Jacuzzi
  • 2 tennis courts
  • Shops
  • Grocery mart
  • Fitness centre
  • 2 spas
  • Sauna
  • Steam room
  • Beauty salon
  • WiFi throughout resort
  • Car rental (fee)
  • 24 hour Medical service (fee)
  • ATM
  • Golf nearby

Jacuzzi Junior Suite

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • Gardenview
  • 1 King or 2 Double beds
  • Indoor Jacuzzi
  • Hammock on the balcony or terrace
  • Air-conditioned
  • TV-Cable
  • Hair dryer
  • Mini-bar (restocked daily with beer, juice and soft drinks)
  • Balcony with table and two chairs
  • Ceiling fan
  • Radio alarm clock
  • Amenities kit
  • Bathrobe
  • Private bath/shower
  • In-room safe
  • Coffee maker
  • Desk
  • Iron & Ironing board

Swim-up Jacuzzi Junior Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Swim-out access to a swimming pool
  • 1 King bed
  • Coffee maker
  • Indoor Jacuzzi
  • Air-conditioned
  • Balcony with table and two chairs
  • Ceiling fan
  • Hammock on the balcony or terrace
  • Iron & Ironing board
  • Hair dryer
  • Radio alarm clock
  • Bathrobe
  • Mini-bar (restocked daily with beer, juice and soft drinks)
  • Private bath/shower
  • Adults Only
  • Concierge service
  • TV-Cable
  • Amenities kit
  • In-room safe
  • Desk

Luxury Jacuzzi Suite

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • 1 King or 2 Double beds
  • Bathroom with shower
  • Double sinks
  • In Suite Jacuzzi
  • Private balcony or terrace
  • TV-Cable
  • Radio alarm clock
  • Coffee maker
  • Desk
  • Iron & Ironing board
  • Air-conditioned
  • Hair dryer
  • Mini-bar (restocked daily with beer, juice and soft drinks)
  • Amenities kit
  • Bathrobe
  • In-room safe

Premium Jacuzzi Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Bathroom with shower
  • Double sinks
  • In Suite Jacuzzi
  • Please see Extra Features for the Premium Package inclusions
  • TV-Cable
  • Radio alarm clock
  • Coffee maker
  • Desk
  • Iron & Ironing board
  • Air-conditioned
  • Hair dryer
  • Mini-bar (restocked daily with beer, juice and soft drinks)
  • Amenities kit
  • Bathrobe
  • In-room safe

Premium Swim-up Jacuzzi

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • 1 King or 2 Double beds
  • Bathroom with shower
  • Double sinks
  • In Suite Jacuzzi
  • Swim-up access to private terrace
  • Please see Extra Features for the Premium Package inclusions
  • TV-Cable
  • Radio alarm clock
  • Coffee maker
  • Desk
  • Iron & Ironing board
  • Air-conditioned
  • Hair dryer
  • Mini-bar (restocked daily with beer, juice and soft drinks)
  • Amenities kit
  • Bathrobe
  • In-room safe

Restaurants

Cocotal Restaurant

  • a la carte for breakfast and dinner
  • International
  • Casual dress code

D' Italia Restaurant

  • a la carte for dinner
  • Italian
  • Casual dress code

La Isla Restaurant

  • a la carte for breakfast, lunch and dinner
  • International/Mediterranean
  • Casual dress code

Jo Jo's Caribbean Seaside Grill

  • a la carte for lunch and dinner
  • Caribbean

Rincon Mexicano

  • a la carte for lunch and dinner
  • Mexican 
  • Casual dress code

Fuentes Culinary Theatre

  • a la carte for dinner
  • Mexican Fusion
  • Reservations required. There is only 1 seating at 19:00

Bars

  • Martini Bar
  • Las Guacamayas Beach bar
  • La Isla Swim Up bar
  • Fuentes Swim Up bar
  • Tucanes Beach bar

Facilites

  • Hydrotherapy pools
  • Sauna
  • Steam room
  • Showers
  • Spa treatment rooms
  • Full service salon
  • Fitness centre

Treatments

  • Hydrotherapy
  • Facials
  • Massage
  • Body scrub
  • Wedding Rituals
  • Temazcal steam ritual
  • Couples therapies

Other Treatments

  • Manicure/Pedicure
  • Hairstyling
  • Waxing


Taste of Romance Honeymoon Package

Complimentary when booking a 5 night stay or longer.

  • Chilled bottle of champagne delivered to room upon arrival
  • Specialty turn down service that includes a gourmet sweet treat
  • 15% discount on spa
  • Late check out 3 p.m. (subject to availability)

Requirements: Copy of marriage certificate required at check-in. Available up to 30 days after wedding date. To arrange honeymoon packages please contact the hotel directly. Not combinable with any other promotion. Inclusions subject to change.

Memorable Moments Anniversary Package

Complimentary when booking a 5 night stay or longer Swim-up Jacuzzi or higher.

  • Personal Romance Maître D
  • Private gourmet four course candlelit dinner on the beach
  • Romantically decorated suite with rose petals, aroma therapy and candles following private dinner
  • Chef's special gourmet breakfast in bed morning after dinner
  • Beachfront sky massage 2 X 1 offer
  • Chilled bottle of champagne delivered to room upon arrival
  • 15% discount on spa services
  • Fresh tropical floral arrangement in room
  • One night anniversary return stay voucher

Requirements: Please request at the time of booking. Copy of marriage certificate (or wedding invitation with wedding photo) required at check-in. Can reserve 30 days before or after wedding date for anniversaries. Not combinable with any other promotions. Subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • El Dorado Royale
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
El Dorado Royale, a Spa Resort by Karisma
Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.