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El Dorado Seaside Suites

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  • What's Included
  • All Inclusive Features
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Our Opinion

A quiet and romantic setting that is ideal for couples looking for great service, excellent food and top-notch facilities all wrapped up in a relaxing setting. The Jacuzzi junior suites are excellent, but if you want to go all out, upgrade to the Oceanfront suites or the Swim-up suites with pool right off your terrace. With great service and a gourmet a la carte dining experience that is hard to match, the El Dorado Seaside Suites is highly recommended for couples.


Overview

Fully upgraded, the El Dorado Seaside Suites is now an upscale all-inclusive boutique resort for adults only. This secluded hotel is set on a two-kilometre beachfront, facing a spectacular coral reef and offers luxurious services and creative cuisine. The popular attractions of Xel-Ha, Xcaret and Tulum are just a short drive away. This all-suite resort includes Jacuzzi Junior Suites which feature a private Jacuzzi in your room or on the balcony, and terraces with a hammock. More low-key than many other all-inclusive resorts, it's perfect for a quiet get-away-from-it-all holiday.

Location: Nestled amid 280 acres on Kantenah Beach, a 75 minute drive from Cancun airport, 30 minutes to Playa del Carmen.


Highlights
  • Secluded and quiet location
  • One of the largest spas in Riviera Maya
  • Spacious rooms with Jacuzzi, free international calling and free Wi-Fi 
  • Gourmet Inclusive® dining 
  • Awarded AAA Four Diamond Award

tripadvisor Traveler Reviews
  • Sujin Y :
It was great!!!

We went to Mexico for our vacation. Overall, the resort was awesome!!We stayed only for 4 nights but we enjoyed our vacation. First day we got to our room after checked in, there were some bugs in the room. Our couple really hate bugs! So we told the reception about that. We love how they were trying to figure out our problem and we could change the room! After change the room, we satisfied with the room. There were restaurants and bars everywhere in the resort and we can use all the time. The people who work there were so friendly and kind. Thank you for gave us really good memory we won't forget. GraciasAdios!

  • Dinah A :
Great

Few hip ups but you get that any where you go were still here and great service and friendly staff came last year .. But this year so much better I will be returning may be in a couple off years I'm looking forward in the rest off my holiday highly recommend. You make your holiday the way you want too ..

  • AandRCanadaeh : Manitoba, Canada
Great Relaxing Resort

For the first time in Mexico, we couldn't have picked a better place. The view from our room was just spectacular, we were on the second floor. The only suggestion would be to get a room on a higher floor to entirely clear the view of palm trees. Having your own infinty pool is the greatest. The food was absolutely superb and so tasty. Room service was 24 hrs and just as tasteful as going to the restaurants. Gourmet Inclusive lives up to its name. The staff was so friendly and helpful. The rooms were very clean and housekeeping staff were there every day. Shuttles were very punctual, every 10 minutes, even more often at meal times. Even though they have oceanfront, there is no beautiful sandy beach in front of the resort. Ocean swimming is at their partner resorts down the beach. Definately would recommend this resort.

  • HappyBride604 : Baltimore, Maryland, United States
Great trip but some feedback

We spent a week at Seaside Suites with friends. We split our time between the Sensimar and El Dorado. The weather was great and we had a nice time. Here is a review of the resort/ammenities. A special note - this resort is NOT a non-smoking resort and people were smoking EVERYWHERE - especially around the pool and on their balconies so if you open your balcony to relax you might get greeted with nasty second hand smoke. Check-in - poorOur room wasn't ready (as expected because we arrived at 11AM). They said it would be ready by 3PM. It wasn't. As you know, the distance from the pool to the lobby isn't easy to just pop back in. We came back at 3:30PM. Room still wasn't ready because apparently they couldn't "find" the people checking out. When we finally did get into our room it smelled like cigarette smoke and bleach - this was closer to 5PM. So we moved rooms. Food - excellentWe loved all of the restaurants. The italian, mexican and gourmet pub were probably my favorite. The last night we ate at the Cullinarium and that was also very good. Best brunch spot was the buffet at Seaside Market. Probably least favorite was the sandwicherie by the beach - burgers were always over cooked and bread was dry. However, my husband did like their pizzas. All of the restaurants had a TON of gluten free options which was great. I also appreciated the hand sanitizer at the hostess stand. My husband LOVED the mezcal bar. The cocktails were great. He actually ended up buying a few bottles from the bar. Just a note - you can find Mezcal cheaper at Duty Free when you leave so you might want to wait unless you plan on drinking them there. Entertaintment - goodI liked the live band at the bar and the poolside entertainment was fun without being intrusive. Jose is quite hilarious and they do fun games on the 4th Floor bar of the El Dorado.Room - goodI liked our room but I wish it had the liquor bar like at the Palace resorts. The mini fridge is just stocked with soda and beer. Grounds - excellentThe grounds were meticulously maintained.Cleanliness - excellentPeople were constantly cleaning. I honestly have never seen such a clean resortService - averageThe service we found to be very inconsistent. Sometimes we had a server that had our next drink at the table before we even asked (Gourmet pub) other times we had to hunt down a server. The pool/beach area was particularly bad. They only had 1 server working! It seemed they were understaffed in that area. The poor woman was running ragged and sometimes she would just altogether forget our drinks.Check-out - goodIt was efficient and they had our room charges correct. We also filled out a survey at check-out.Spa - goodThere are two spas (one at Sensimar and El Dorado). Our friends went to the one at Sensimar which included a mud bath. They said it was the best massage they ever had. We did ours at El Dorado. It was good but only included hydrotherapy prior to the spa service. Concierge - ?I really didn't see the value of the concierge. Ours was not too helpful other than booking our dinner reservations for 2 restaurants. Our friends who called the spa directly ended up getting more information about the different services/spa experiences. On a side note, we went down to 5th avenue one day - 25 minute cab and $20/way.

  • kris621 : Edmonton, Canada
Would Give This 10 Stars If I Could

Where do I start on this resort?!My fiance & I visited this resort a few days after Valentines day for a week. After a rough flight with Sunwing (I'll spare the details), we landed in Cancun late afternoon. As usual, Cancun airport was busy but we got through it with no issues.Upon arrival to the resort, we were blown away by how quiet it was at 10 at night. Literally no one around but absolutely beautiful. We were greeted warmly at the front desk, offered cool towels, water, and sparkling wine. Check in took minutes, she gave us an overview of where everything was on the resort (not sure how some people say they could get lost - it's not hard to find your way around) and we were on our way.I'll break down the resort in categories.SERVICEThe best service we have had ever on vacation - and that's counting non all inclusives. Javier, the bellboy/cart driver had us laughing each time we saw him, our butler Miguel was attentive and always there when we needed him. Lucy at the pool was always on top of getting us drinks, Gloria at the omelette station remembered us and our omelette orders every morning. We were always greeted with an Hola, staff were always smiling and it genuinely seemed like they enjoyed their jobs.ROOMSWe booked an infinity pool suite, not realizing that it was a pool that ran the entire length of the floor which meant people could swim in front of your room. We rarely had this happen and the few times it did, we just chatted or said hello to them as they swam by. Wasn't a big issue for us but if you think this will be a deal breaker, it's something to keep in mind. The sliding doors are one sided, so from the room, you can see out but they can't see in. Huge bathroom, massive walk in shower, lots of closet space and a nice little couch/small table set. The only thing this room was lacking is drawers to store clothes in but I just used the shelves in the closet. Some have mentioned humidity issues and messing around with the AC to keep things good - we always kept the AC at 21 and didn't have any issues. BUT some months in the Mayan are more humid than others so that could be why it wasn't an issue.YES, the infinity pool isn't heated. But it's 30+ degrees there on some days - the initial shock of cold water is cool, yes, but after that it's so refreshing. Suck it up! It's very rare to find a heated pool in the Mayan Riviera. FOODThis was the best all inclusive food we have ever had. Hands down. We literally didn't have one bad meal there. We were never sick. We never felt bloated or gross from the food. We enjoyed everything. The steak tacos at the Mexican restaurant are to die for. Portions are smaller, so order extra anywhere you go. We didn't realize this our first meal but we figured it out really quickly when our server brought us out extra food without us ordering it. GROUNDSThe grounds here are gorgeous. It's not hard to get around and it's not a large resort. If you don't feel like walking, cart service comes and goes around often so it's never an issue. We knew our way around within the first day.BEACHSeaside isn't known for their beach/swimming area. There's a lot of reef which they are working at cleaning up every day. There can be seaweed on the far end of the beach depending on the tides but the staff works tirelessly to clean it up. If you walk on over to the Sensimar side, the beach/swimming area is nicer but we still enjoyed the Seaside one as well. If you're dead set on a really wide beach that's excellent for swimming, you may want to try elsewhere though.POOLSLike the infinity pools, they aren't heated. Always clean. Seaside pool we found was less busy than the Sensimar side. Sensimar is a bunch of smaller pools where Seaside is just one large one. Overall, we were so pleased with this resort that we joined the Exotic Travelers Club and are using our membership to bring our kids to another Karisma property (Generations) in May, and we are going to Azul Beach The Fives in September for ten days because we plan to get married there next year and want to get to know it.I could not say enough good things about this property and cannot wait to go back.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • A la carte breakfast, lunch & dinner daily
  • Welcome glass of sparkling wine
  • Gourmet Inclusive® program offering gourmet service, amenities and dining including beach butlers, concierge, turn-down service, 24-hour room service and premium beverages
  • Unlimited local and selection of international premium brands, Alcoholic and non-alcoholic beverages
  • Wireless internet
  • Once daily restocked minibar with soft drinks, water, snacks and beers
  • Daily and nightly activity program with live music and night entertainment
  • National and international free calls
  • Use of in-room safety deposit box
  • Non-motorized water sports: kayak and snorkeling gear
  • Beach towel service
  • Bathrobes
  • Scuba clinics in the pool
  • Tennis
  • Fitness center
  • Sauna and steam bath
  • Activities: beach volleyball, aquaerobics, salsa lessons, seasonal yoga/stretching sessions

Karisma Culinary Collection

  • Welcome glass of Champagne & cold towel
  • Unlimited a la carte dining
  • Premium brand alcoholic and non-alcoholic beverages
  • $100 wine credit per room (divided as follows: 5 credits of $20 each (Wine credits to be redeemed at Wine tasting events)
  • Mini-bar with international beer, water, soft drinks (refilled daily)
  • Coffee maker in room
  • (24 hour room service) Awake your senses with Gourmet Cuisine in your room at the El Dorado resorts
  • Free Wi-Fi in the lobby
  • Bathrobes & slippers in room
  • Beach towels in room
  • Early check In/Late check out (Upon availability)
  • 20% off Gourmet Spa Services: Treatments vary per hotel
  • Free International calling
  • Gourmet Activities including: Cooking Class, Wine Tasting and Tequila Tasting 
  • 192 suites
  • 11 a la carte restaurants
  • 11 bars 
  • 4 pools, including lazy river
  • Tennis court (hard court, not lit)
  • Fitness facilities
  • Beauty salon
  • Naay Spa (fee)
  • Sauna
  • Steam room
  • Free Wi-Fi throughout resort
  • Shops
  • Meeting rooms
  • Laundry services (fee)
  • Car rental (fee)
  • Medical service (fee)
  • Scuba diving nearby (fee)
  • Golf course 20 min away

Oceanfront Infinity Jacuzzi Suite

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • Master bedroom
  • Sofa
  • Balcony
  • Oceanfront
  • Direct access to pool
  • 1 King or 2 Double beds
  • Jacuzzi for two
  • Television
  • Air-conditioned 
  • Ceiling fan
  • iPod docking station
  • Marble bathroom
  • Double sinks
  • Separate glass shower
  • Hair dryer
  • Bathrobe
  • Safety deposit box
  • Iron & Ironing board
  • Coffee maker
  • Telephone
  • Vanity mirror
  • Mini-fridge

Oceanfront Swim-up Jacuzzi Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Sofa
  • Oceanfront
  • Direct access to pool
  • Large balcony
  • 1 King or 2 Double beds
  • Jacuzzi for two
  • Television
  • Air-conditioned
  • Ceiling fan 
  • iPod docking station
  • Marble bathroom
  • Double sinks
  • Separate glass shower
  • Hair dryer
  • Bathrobe
  • Safety deposit box
  • Iron & Ironing board
  • Coffee maker
  • Telephone
  • Vanity mirror
  • Mini-fridge

Restaurants

Arrecifes

  • à la carte for lunch and dinner
  • Caribbean
  • Dress code - Ladies: Capri pants, dresses, skirts, long pants, shoes, dress sandals. Gentlemen: Long pants, collared shirts, dress sandals & casual shoes; dressy or formal bermudas are allowed

La Sandwicherie

  • Snacks and more
  • International
  • Dress code: Ladies: Capri pants, dresses, skirts, long pants, shoes, dress sandals. Gentlemen: Long pants, collared shirts, dress sandals & casual shoes; dressy or formal bermudas are allowed

Vida Garden Grill

  • à la carte for breakfast, lunch and dinner
  • Latin Fusion
  • Dress code: Ladies: Capri pants, dresses, skirts, long pants, shoes, dress sandals. Gentlemen: Long pants, collared shirts, dress sandals & casual shoes; dressy or formal bermudas are allowed

La Carreta

  • à la carte for dinner
  • Mexican
  • Dress code: Ladies: Capri pants, dresses, skirts, long pants, shoes, dress sandals. Gentlemen: Long pants, collared shirts, dress sandals & casual shoes; dressy or formal bermudas are allowed

Mia Casa

  • à la carte for dinner
  • Italian
  • Dress code: Ladies: Capri pants, dresses, skirts, long pants, shoes, dress sandals. Gentlemen: Long pants, collared shirts, dress sandals & casual shoes; dressy or formal bermudas are allowed

Klay Talay

  • à la carte for dinner
  • Asian cuisine
  • Dress code: Ladies: Capri pants, dresses, skirts, long pants, shoes, dress sandals. Gentlemen: Long pants, collared shirts, dress sandals & casual shoes; dressy or formal bermudas are allowed

Beach Barbecue

  • Grill for lunch
  • Dress code: Ladies: Capri pants, dresses, skirts, long pants, shoes, dress sandals. Gentlemen: Long pants, collared shirts, dress sandals & casual shoes; dressy or formal bermudas are allowed

Driftwood Gourmet Oceanfront Restaurant

  • à la carte for lunch and dinner
  • Dress code: Ladies: Capri pants, dresses, skirts, long pants, shoes, dress sandals. Gentlemen: Long pants, collared shirts, dress sandals & casual shoes; dressy or formal bermudas are allowed

Chef Market

  • à la carte for breakfast and dinner
  • International
  • Dress code: Ladies: Capri pants, dresses, skirts, long pants, shoes, dress sandals. Gentlemen: Long pants, collared shirts, dress sandals & casual shoes; dressy or formal bermudas are allowed

Bars

  • Guacamayas Palapa bar 
  • Cotorros Pool bar
  • Arrecifes Swim-up Bar
  • Colibri Swim-up Bar
  • Gaviotas Swim-up Bar and Lounge
  • La Cantina Tequileria
  • Garcita Swim-up bar *
  • Mezcalito Lobby bar
  • Margaritas Bar
  • Oceanfront Swim-up Bar
  • Coladas Bar

*Access reserved to guests staying at the Premium Section only. Gourmet bite service from 12:00 - 15:00. Premium Section.

Facilities

  • Hydrotherapy pools
  • Steam room
  • Sauna
  • Showers
  • Temazcal: The Steam House
  • Spa treatment booths
  • Sky Massage open air palapa
  • Salon
  • Bridal suite
  • Fitness centre

Treatments

  • Hydrotherapy
  • Facials
  • Massage
  • Couples massage
  • Reflexology
  • Herbal therapy
  • Body scrub
  • Body wrap

Stay at 1, Play at 2 - Guests of the El Dorado Seaside Suites a Gourmet Inclusive Resort, by Karisma have full use of all the facilities at the Sensimar Seaside Suites and Spa, A Gourmet Inclusive Resort, by Karisma.

Honeymoon Bonus - Taste of Romance Honeymoon Package. Complimentary when booking a 5 night stay or longer.

  • Chilled bottle of champagne delivered to room upon arrival
  • Specialty turn down service that includes a gourmet sweet treat
  • 15% discount on spa services
  • Late check out 15:00 (subject to availability)

Requirements:

  • Copy of marriage certificate (or wedding invitation with wedding photo) required at check-in.
  • Package can be reserved for use up to 30 days after wedding date.
  • Available for purchase to non-qualifying couples for $75 USD.
  • Package inclusions may vary without previous notice. Not combinable with any other promotion unless otherwise specified.
  • Not valid for any reservations travelling with a group or wedding party.

To arrange honeymoon package please contact the hotel directly.

Honeymoon or Anniversary - Memorable Moments Anniversary Package. Complimentary when booking a 5 night stay or longer in a Beachfront Jacuzzi Junior Suite or higher. 

  • Personal Romance Maître D
  • Private gourmet four course candlelit dinner on the beach
  • Romantically decorated suite with rose petals, aroma therapy and candles following private dinner
  • Chef's special gourmet breakfast in bed morning after dinner
  • Beachfront sky massage 2 X 1 offer
  • Chilled bottle of champagne delivered to room upon arrival
  • 15% discount on spa services
  • Fresh tropical floral arrangement in room
  • One night anniversary return stay voucher

Requirements:

  • Valid in North America market only.
  • Copy of marriage certificate (or wedding invitation with wedding photo) required at check-in.
  • Package can be reserved for use up to 30 days after wedding date for honeymoons and 30 days before and after wedding date for anniversaries.
  • Available for purchase in non-qualifying categories for $750 USD per couple.
  • One massage must be purchased to receive one of equal or lesser value complimentary.
  • One night return stay voucher valid for future stays of 5 nights (not including free night) or longer, non-transferable, holidays excluded and must be used within 395 days of check out date.
  • Package inclusions may vary without previous notice. Not combinable with any other promotion unless otherwise specified.
  • Only available when qualifying category is purchased.
  • Not valid for any reservations traveling with a group or wedding party.
  • Not combinable with Taste of Romance.  
  • Subject to change

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • El Dorado Seaside Suites
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
El Dorado Seaside Suites
Carretera Playa _ Tulum Kantenah, km 95 Km 95 Carretera Cancún, 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.