Excellence Riviera Cancun

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  • What's Included
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Our Opinion

Beautiful resort with great amenities and plenty of activities. There is a variety of buffet and a la carte items available. There are plenty of pools and lounge space available. Great daytime and nightly entertainment.


Overview

If you have a taste of luxury, romance and adventure, then Excellence Riviera Cancun is where you belong. The all-suite, adults only resort is set along Mexico's renowned Riviera Maya, 15 minutes away from Cancun's airport, on an immaculate white sand beach. Six meandering pools wind through the grounds. You have access to 9 international restaurants from French to Asian to Gourmet, 11 bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea.

Location: On the beach, 25 minutes to downtown Cancun and Playa del Carmen, 15 minutes from the airport.


Highlights
  • Wide variety of restaurants - no reservations required
  • 6 free-form pools to choose from
  • Great spa with beachside treatments
  • Many daily activities including cooking lessons, archery, snorkeling and jogging trails
  • Mediterranean architecture and scenic views
  • AAA Four Diamond Award

tripadvisor Traveler Reviews
  • Ashlee B :
Long detailed review for you researchers. Almost perfect besides the WIFI and smoking

In Mexico, we have been to Cabo 3 times, Puerto Vallarta twice, Mazatlan, and this is our third time in Cancun (Secrets Capri and Barcelo Maya Palace the first 2 times) so we have a fair bit to compare too..Arrival: use a private transport with no other resort stops if you want to arrive in 15-20 minutes. We used USA transfers, but the hotel has nice private transportation for an extra cost as well. Walk straight out of the airport (don't stop, don't look anyone in the eye) Once outside, look for your company's sign.Check in: glass of champagne or fresh juice offered. Typical resort check in process followed. FYI: They put a hold on your credit card of $260. I've heard most hotels/resorts in Mexico do this now. I wouldn't worry. It enables you to just charge spa packages or specialty wines to your room. If you don't use it, the hold will be released off your card.Room/building location: We purchased a standard balcony room (cheapest option). For the same price as upgrading to club, we stayed non-club for an extra 2 days. My opinion is two extra days are worth waaaaay more....especially when every single room is nice and updated and you spend most of your day outside it anyways. I emailed a room request 1 week before our arrival. I had a hard time deciding between the top floor of a spa building for the view and peace or the convenience of building 6/7. I ended up with in building 6A on the second floor. Very convenient location but I could hear loud music from the theater until about 11 pm even with the balcony door closed. If I went back, I would like a spa room. A bit more walking, but the atmosphere was more layback and the spa sounds were nice. No noise at night back there. I ordered different pillows from the pillow menu and requested a mattress topper as I felt the mattress was a bit firm. All requests were delivered within 10 minutes.Housekeeping kept our room impeccable with 2 cleanings a day. There is an umbrella in the closet if it's rainy as well as an iron. Blow dryer in bathroom. Colgate Luminous toothpaste was a nice surprise bonus!Pools: main pool is hopping with games and drinks and entertainment. Pool in front of building 6 and 7 is heated. Excellence pool is heated. Spa pools and pool behind building 6 and 9 are quieter and cooler.Activities: archery, cooking classes, tennis, bike tour, water volleyball, Texas hold 'em, ping pong, etc...lots of options. FYI: the bike tour is popular. We showed up a half hour early 2 days in a row and it was already full! The third day we finally got a spot after showing up 45 minutes early. The activity staff is great.Spa: we wanted a couples massage and waited for a "daily special" on our nightly program (placed on your bed at turn down). We got the 80 minute Excellence Couple massage for $250 (plus generous tips). Worth every penny. I would have happily paid more. Our anniversary package had a discount as well, but you can't use it it combo with the daily special. Show up 1 hour early for the free hydrotherapy session and bring dry clothes to change into. Most amazing massage ever!Tipping: We bring one dollar bills and tip a couple for housekeeping and mini bar refills, bell hops, room service, and sit down dinners/lunches. Also for workers on the beach.Beach: The best powdery white sand. The ocean isn't as clear as other places in the carribean, but still beautiful and they do a good job of clearing the sea grass. Their is plenty of chairs at this resort )yay!!!! Although the chair saving game for prime beach and pool spots is in full effect, although not as bad the last few days we were there as a lot of people left and we went down to 80 % capacity. Excellence clearly states you are NOT supposed to save chairs or pool floats. It is their rule. Leaving for a half hour to eat, no big deal but saving a chair and not coming back for hours is so rude. Solution: take off their towels and make it your own! Or if they left a bunch of stuff, find a staff member and let them know where you would like to sit and they will remove the "saved" towels or other items on the chair. When whomever comes back 2 hours later, they will either be embarrassed they left for so long and not say anything or you can politely let them know a staff member put their stuff in lost and found..... Daily Restaurant/entertainment: every night a program is left on your bed with resort info. Read the dress code, especially for men or they will not let you enter. Long pants and collared shirts for dinner restaurants. There are some singers that perform popular songs around the resort during the day that sing better than the originals! And the resort band is fantastic.Monday: arrived at 5pm. Dressed and went to Mexican white party and Buffet on the beach. Awesome laser show and dance party after. Grabbed some steamed milk and cookies from the Aroma coffee bar by the lobby before bedtime. Ordered room service. Not good. Breakfast was fine as room service, but every other time we ordered room service it was bad.Tuesday:breakfast we had a smoothie from the hut in front of building 5. AMAZING and fresh (Revive). Lunch: taco Tuesday at los olas on the beach. Basmati for dinner. This was our FAVORITE. We have ate at many Indian restaurants and this ranks among the best. The chef is actually from New Delhi, India and we met him personally and thanked him for our meal (it was that good). Madonna show in the evening was really fun.Wednesday: Breakfast at Barcelona was perfect. I mean, those omlets! Relaxed by the pool all day. There are towel and pool mat huts around the resort so if you can't find a pool mat or towel, just look for the huts. I saw some people bring their own floats with drink holders and thought that was a great idea. Lunch: nachos by the pool. Dinner: Flavor Market for appetizers followed by Agave Mexican Restaurant. Both were just ok for us. Fire show that night had some real talent!Thursday: French toast breakfast in bed. Spent 2 amazing hours in the spa followed by lunch at The Grill. Dinner at Chez Isabel. Overrated in my opinion, but the French onion soup is a must for the presentation alone. Michael Jackson show at the evening was really entertaining!Friday: Breakfast smoothies again at Revive! This is a gem. I have no idea why this smoothie bar wasn't busier. Lunch at the Lobster House. The shrimp burger was pretty good! Bike tour to Puerto Morales. Mexican Festival Show and Buffett was fantastic.Saturday:Breakfast and lunch at Barcelona. Floated the lazy river for 1/2 the day and then laid on the beach for the other half...no regrets. Their is a coffee shop called "Aroma" across from the lobby. Basically a little Starbucks with great little desserts and sandwiches. We visited Basmati again for dinner. We tried everything on the menu and our fav was the Chicken Tikki and Shrimp Khorma. The evening show was called "Caribbean Fusion". Sunday: Our flight wasn't until 5 pm, so we checked out at noon and they held our luggage. They also let us use the lockers/showers provided behind the sports bar. We ate lunch and relaxed in the lobby until our transport came.Other: The soft ice cream machine with waffle cones by the Cafe Kafe was one of my favs along with the crepes from 4-6 pm. Recommend bringing your own thermos cup. Keeps drinks colder, you get more, and they don't spill like the glasses or plastic cups they give you. Cons: I took off a star for the WIFI and SMOKING policy issues.The WIFI was slow or non responsive. I wouldn't rely on the wifi if you have loved ones at home you need to stay in contact with for emergencies. It was pretty good by building 1 and the lobby though. Free calls to the US from the room if you follow the directions on the phone.One thing I had an issue with is the massive amount of smoking allowed in this "a non smoking resort". Sometimes my eyes and throat burned like a Vegas Casino and I got headaches. I felt so bad for pregnant guests that couldn't attend the nightly shows due to the smoke filled theater and second hand smoking risks. It's not like the pool or beach where you can just leave and go somewhere else. You are trapped if you want to watch the show! People around me were complaining and coughing. Smoke was even drifting in the nice French restaurant. The rooms and spa smelled nice, so when you read "non smoking resort" realize it is not as advertised and only means the room and spa. At least I had fun while upping my cancer/asthma/emphysema risks at this resort 😢.

  • SmashCakes29 : Edmonton, Canada
Amazing Experience!!

I've never been to all-inclusive resort before so I had no idea what to expect, but our experience at the Excellence Rivieria Resort was nothing but outstanding.The resort itself is beautiful with lots of places to swim, relax, participate in activities, eat and of course drink! Although the spa treatments have additional costs, my partner and I had the 25 minute couples massage and it was excellent. The staff go out of their way to make it a relaxing and enjoyable experience. We had a junior suite that had a pool/ocean view and the room was unbelievable. Huge king sized bed, Jacuzzi tub, air conditioning, lots of storage space, large TV, and open-concept shower. The only critique I have is that the room did not have a bottle opener which is weird considering that most of the beer comes in bottles. The food is delicious and their buffet options (breakfast and lunch) are really diverse. We stayed for 7 days but I recommend 10-12 days so you have time to go on excursions and explore the surrounding areas. Lots of activities are available on the resort and the evening shows were very entertaining. Thank you to all the staff that took care of us throughout our stay. I will definitely be coming back here again!

  • Boders : Chicago, IL
Enjoyed our time....with a few hiccups....

We stayed at the Excellence Playa Mujeres property before and had a great experience, therefore wanted to try another property. While we did enjoy our time at this location, I would visit Playa Mujeres again long before this property. This one shows it's age a little when compared to the newer properties.What We Loved - Great food and service. There wasn't a meal we didn't enjoy. We ate lunch every day at the Lobster House right on the pool, overlooking the beach. In the evening we ate at the Grill, Lobster House, Spice, Chez Isabelle and Oregano. - Beautiful Beach: it's vast and beautiful. The days where a lot of seaweed washes up they really do a great job trying to stay on top of it. What We Thought Could be Better - The highest end vodka they had was Absolut. We were surprised by this and it seems to be a recent change. - More chairs around the pool. There is a ton of space but very minimal chairs. The days the resort was at capacity it was near impossible to find seating at the pool or the beach. And don't get me started on the people who throw a magazine on a set of prime chairs only to return 2 hours later. We were also bummed when in the pool you couldn't see the beach (like the infinity pool at Dreams next door). We also missed having a main pool area where everyone could congregate at the bar, listen to the band, etc like at Playa Mujeres. - Bedding could be refreshed. Our pillows were lumpy and old. - The last day they gladly extended our check-out until 1pm but then when we returned from the pool at 12:15pm to quickly shower and get ready we were locked out. We had one of the farthest rooms from the lobby so called security as we thought that would be fastest. They never came. - The shows in the theater start at 9:30 which seemed early for an adults only resort. We missed most as we were usually still at dinner. There is no nightlife here after 11pm. Everything shuts down minus a very small Sports Bar. - The biggest kicker...the only time we used our credit card was at the front desk when we checked in. It is apparent our numbers were stolen when we did because over the course of the next day or two, our credit card was fraudulently used to buy two airline tickets on Aero Mexico and a bus tour - all totaling over $1000. It is very clear where the breach was yet no one in management followed up with us after we made a report like promised. Bring another credit card with you as ours was cancelled. Very frustrating, especially when it was so obvious what happened.Overall, I'd definitely try another Excellence property again, just not this one in particular.

  • Clare M :
10 days at Excellence Riviera for our anniversary.

Beautiful, spacious resort - fantastic rooms (very well provisioned & stocked), very good restaurants & food selections. Excellent, friendly staff everywhere ( front desk staff were a bit cool & disinterested).Good selection of stores including a great cigar store.Bit slow for night life or party atmosphere. Sidewalks roll up at 11pm.Most of the pools were a bit cool - most should be warm, not a shock getting in.Aqua world is on site - good selection of water sports including scuba, para-sail, etcBring bug spray for the outdoor evening shows - my wife got quite a few bites on her feet & lower legs.

  • Cazzarazza :
A piece of heaven

We are sitting in the lobby waiting for our taxi to the airport after 14 wonderful days here. This is our 5th visit and this visit exceeded all of our expectations. The staff here are second to none and the most loveliest of people who would do anything to make your stay here as special as they can. Our room, the fine restaurants and food, the sunshine the beach is everything and more than you could ever wish for. Everyone should visit and absorb the experience. Extra special thanks and gratitude to the management Rogellio, Talina and Lesley who did so very much for us. The waiters in the Barcelona -Cristian and Luis and Ricardo are wonderful and a credit to you. Mario in Spice is extra special and an excellent waiter whose attention to detail is superb I suspect he is destined for management a very good asset to have. Exceptional welcome from the hostesses in the Barcelona. in the mornings Sol, Yessica and the new trainee Karina are brilliant and the same in the lobster house for Brisa who is an absolute delight.I absolutely love it here it is our paradise. Can't wait to get back next year and if anyone is thinking about where to go then stop right here and book yourself in to the Excellence I can guarantee you will not be disappointed after your first visit you will definitively wan t to go back.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, buffet or a la carte lunch and dinner daily
  • Snacks
  • A la carte dining (dress code in effect)
  • Unlimited Premium brand drinks
  • 24 hour room service
  • In-room mini-bar stocked w/bottled water, soft drinks and beer
  • Pool and beach waiter service
  • Kayaking
  • Windsurfing
  • Snorkeling
  • Day and night tennis
  • Volleyball
  • Billiards
  • Use of gym
  • Dance lessons
  • Spanish lessons
  • Daily activities
  • Nightly entertainment

Excellence Club Inclusions

  • Premium suite
  • Private check-in and check-out plus early check-in and late check-out subject to availability
  • Private concierge service (7:00 -23:00)
  • Private lounge area with PCs, Internet access, buffet and bar service (7:00 -23:00)
  • Bvlgari VIP toiletries
  • Upgraded room service menu in-room
  • Upgraded mini-bar including premium liquor and wine to preference (List available with our Club Concierge)
  • Nespresso machine
  • Sparkling wine upon arrival
  • Fresh flowers upon arrival
  • Daily delivery of fresh fruit and petit fours
  • Private beach area
  • Daily complimentary newspaper
  • Shoeshine service
  • Complimentary beach bag for use during your stay
  • Free Wi-Fi Internet connection in rooms
  • Includes Aqua Wellness Spa Treatment, 1 per person per stay
  • 440 Well Appointed Junior Suites in fourteen 3-storey buildings
  • 1 buffet & 8 a la carte restaurants: Japanese, Steak & Seafood, Mexican, Indian, Gourmet and Continental cuisine
  • Snack bars
  • 10 Bars including, Cigar Bar, Piano-sing along bar and comedy club
  • 6 Swimming pools (2 heated in winter)
  • 5 Outdoor Jacuzzis
  • 1 Lit Tennis Court and 1 Multi Sports court
  • Library
  • Shopping galleria
  • Fully equipped Fitness Centre
  • Fitness trail - scenic, tropical route for walkers & joggers
  • Yoga & fitness classes
  • Signature outdoor Spa Garden with warm, shallow mineral water whirlpools (fee)
  • Full service world-class indoor Spa with sauna, salt water pools, private swiss showers, massage & body treatment rooms (fee)
  • Deep sea fishing (fee)
  • Bicycle tours
  • Concierge desk
  • Free Wi-Fi internet
  • Meeting rooms available
  • Medical facilities (fee)
  • Laundry services (fee)
  • ATM
  • Golf nearby

Junior Suite Oceanview

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Hair dryer
  • Oceanview
  • Direct dial telephone
  • Turndown service
  • Iron & Ironing board
  • 1 King bed
  • Coffee/tea maker
  • Vanity mirror
  • Pillow menu
  • Double vanities
  • Separate shower
  • Scale
  • CD/DVD player
  • Sitting area
  • Private furnished balcony
  • Separate water closet
  • 42" flat screen TV
  • Bathroom with jetted tub
  • Service box for room service
  • Air-conditioning with in-room climate control
  • Mini-bar (stocked with beer, juices, soft drinks, water and snacks)
  • In-room safe
  • VIP amenities
  • Bathrobes and slippers
  • Radio alarm clock with iPod docking station
  • In-room premium liquor & wine bottle selection

Excellence Club Junior Suite Swim-up Suite Oceanview

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Hair dryer
  • Direct dial telephone
  • Turndown service
  • Iron & Ironing board
  • 1 King bed
  • Vanity mirror
  • Pillow menu
  • Double vanities
  • Separate shower
  • Scale
  • CD/DVD player
  • Sitting area
  • Separate water closet 
  • 42" flat screen TV
  • Bathroom with jetted tub
  • Service box for room service
  • Air-conditioning with in-room climate control
  • Mini-bar (stocked with beer, juices, soft drinks, water and snacks)
  • In-room safe
  • VIP amenities
  • Bathrobes and slippers
  • Radio alarm clock with iPod docking station
  • Outdoor jetted whirlpool bathtub for two
  • Private furnished terrace with lounge bed, direct access to the pool with oceanview
  • Please see All Inclusive section for the Excellence Club Inclusions

Junior Suite Spa or Poolview

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • Hair dryer
  • 1 King or 2 Double beds
  • Direct dial telephone
  • Turndown service
  • Iron & Ironing board
  • Coffee/tea maker
  • Vanity mirror
  • Pillow menu
  • Double vanities
  • Separate shower
  • Scale
  • CD/DVD player
  • Sitting area 
  • Private furnished balcony
  • Separate water closet
  • 42" flat screen TV
  • Bathroom with jetted tub
  • Service box for room service
  • Air-conditioning with in-room climate control
  • Mini-bar (stocked with beer, juices, soft drinks, water and snacks)
  • In-room safe
  • VIP amenities
  • Bathrobes and slippers
  • Radio alarm clock with iPod docking station
  • In-room premium liquor & wine bottle selection
  • Spa and or poolview

Junior Suite Swim-up Spa or Poolview

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • Hair dryer
  • 1 King or 2 Double beds
  • Direct dial telephone
  • Turndown service
  • Iron & Ironing board
  • Coffee/tea maker
  • Vanity mirror
  • Pillow menu
  • Double vanities
  • Separate shower
  • Scale
  • CD/DVD player
  • Sitting area
  • Private furnished balcony
  • Separate water closet
  • 42" flat screen TV
  • Bathroom with jetted tub
  • Service box for room service
  • Air-conditioning with in-room climate control
  • Mini-bar (stocked with beer, juices, soft drinks, water and snacks)
  • In-room safe
  • VIP amenities
  • Bathrobes and slippers
  • Radio alarm clock with iPod docking station
  • In-room premium liquor & wine bottle selection
  • Spa and or poolview
  • Private furnished terrace with outdoor jetted whirlpool bathtub, 2 sun beds, direct access to the pool and one hammock

Excellence Club Junior Suite Oceanfront 

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Hair dryer
  • Direct dial telephone
  • Oceanfront
  • Turndown service
  • Iron & Ironing board
  • Vanity mirror
  • Pillow menu
  • Double vanities
  • Separate shower
  • Scale
  • CD/DVD player
  • Sitting area
  • Private furnished balcony 
  • Separate water closet
  • 42" flat screen TV
  • Air-conditioning with individual climate controls
  • Bathroom with jetted tub
  • Service box for room service
  • Mini-bar (stocked with beer, juices, soft drinks, water and snacks)
  • In-room safe
  • VIP amenities
  • Bathrobes and slippers
  • Radio alarm clock with iPod docking station
  • Outdoor jetted whirlpool bathtub for two
  • Please see All Inclusive section for the Excellence Club Inclusions

Excellence Club Honeymoon Suite Oceanfront

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Hair dryer
  • Direct dial telephone
  • Turndown service
  • Iron & Ironing board
  • Vanity mirror
  • Pillow menu
  • Double vanities
  • Separate shower
  • Scale
  • CD/DVD player
  • Separate water closet
  • 42" flat screen TV
  • Bathroom with jetted tub
  • Service box for room service 
  • Air-conditioning with in-room climate control
  • Mini-bar (stocked with beer, juices, soft drinks, water and snacks)
  • In-room safe
  • VIP amenities
  • Bathrobes and slippers
  • Radio alarm clock with iPod docking station
  • In-room check in & check out
  • Butler service for luggage
  • Special Jacuzzi decoration (must be booked through concierge)
  • Two private and furnished balconies (one with outdoor jetted whirlpool bathtub) with oceanfront
  • Separate couple massage room
  • Separate living room area with sound system
  • Please see All Inclusive section for the Excellence Club Inclusions

Excellence Club Two-Story Rooftop Terrace Suite Oceanfront

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Hair dryer
  • Oceanview
  • Direct dial telephone
  • Turndown service
  • Iron & Ironing board
  • 1 King bed
  • Coffee/tea maker
  • Vanity mirror
  • Pillow menu
  • 42" Flat-screen TV
  • Double vanities
  • Separate shower
  • Scale
  • CD/DVD player
  • Sitting area
  • Furnished balcony
  • Separate water closet
  • Bathroom with jetted tub
  • Outdoor Jacuzzi
  • Service box for room service
  • Air-conditioning with in-room climate control
  • Mini-bar (stocked with beer, juices, soft drinks, water and snacks)
  • In-room safe
  • VIP amenities
  • Bathrobes and slippers
  • Radio alarm clock with iPod docking station
  • Private rooftop terrace with plunge pool and comfortable lounge furniture & open-air shower
  • Please see All Inclusive section for the Excellence Club Inclusions

Two-Story Rooftop Terrace Suite with Plunge Pool

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Hair dryer
  • Direct dial telephone
  • Turndown service
  • Iron & Ironing board
  • 1 King bed
  • Coffee/tea maker
  • Vanity mirror
  • Pillow menu
  • Double vanities
  • Separate shower
  • Scale
  • CD/DVD player
  • Sitting area
  • Separate water closet 
  • 42" flat screen TV
  • Bathroom with jetted tub
  • Outdoor Jacuzzi
  • Service box for room service
  • Air-conditioning with in-room climate control
  • Mini-bar (stocked with beer, juices, soft drinks, water and snacks)
  • In-room safe
  • VIP amenities
  • Bathrobes and slippers
  • Radio alarm clock with iPod docking station
  • In-room premium liquor & wine bottle selection
  • Private rooftop terrace with plunge pool and comfortable lounge furniture & open-air shower
  • Spa and or poolview

Restaurants

Oregano

  • a la carte for lunch and dinner
  • Italian
  • Lunch dress code is Casual (Shorts, bermudas, sarong and t-shirts welcome. Tank tops, wet clothes or swimsuits not allowed)
  • Dinner dress code is Casual Elegance (For Gentlemen: Long pants, dress shirt)
  • (For Ladies: Long pants, capri pants, skirt, blouse. Casual shoes or elegant sandals must be worn. T-shirts,tank tops, shorts or beach sandals are not allowed)

Toscana

  • Buffet for breakfast and lunch / a la carte for dinner
  • Italian
  • Breakfast and lunch dress code is Casual (shorts, bermudas, sarongs and t-shirts welcome. Tank tops, wet clothes or swimsuits not allowed)
  • Dinner dress code is Casual Elegance (For Gentlemen: Long pants, dress shirt)
  • (For Ladies: Long pants, capri pants, skirt, blouse. Casual shoes or elegant sandals must be worn. T-shirts,tank tops, shorts or beach sandals are not allowed)

Agave

  • a la carte for dinner
  • Mexican
  • Indoor or outdoor dining
  • Outdoor seating: Dress shorts & capri pants are allowed For Ladies: Long pants, capri pants, skirt, blouse

Spice

  • a la carte for dinner
  • Asian/Teppanyaki
  • Dinner dress code is Casual Elegance (For Gentlemen: Long pants, dress shirt)
  • (For Ladies: Long pants, capri pants, skirt, blouse. Casual shoes or elegant sandals must be worn. T-shirts,tank tops, shorts or beach sandals are not allowed)

The Lobster House

  • a la carte for breakfast, lunch and dinner
  • International/Lobster
  • Breakfast and lunch dress code is Casual (shorts, bermudas, sarongs and t-shirts welcome. Tank tops, wet clothes or swimsuits not allowed)
  • Dinner dress code is Casual Elegance (For Gentlemen: Long pants, dress shirt)
  • (For Ladies: Long pants, capri pants, skirt, blouse. Casual shoes or elegant sandals must be worn. T-shirts,tank tops, shorts or beach sandals are not allowed)

The Grill

  • a la carte for lunch and dinner
  • Grill and Steakhouse
  • Lunch dress code is Casual (Shorts, bermudas, sarong and t-shirts welcome. Tank tops, wet clothes or swimsuits not allowed)
  • Dinner dress code is Casual Elegance (For Gentlemen: Long pants, dress shirt)
  • (For Ladies: Long pants, capri pants, skirt, blouse. Casual shoes or elegant sandals must be worn. T-shirts,tank tops, shorts or beach sandals are not allowed)

Chez Isabelle

  • a la carte for dinner
  • French
  • Dinner dress code is Casual Elegance (For Gentlemen: Long pants, dress shirt)
  • (For Ladies: Long pants, capri pants, skirt, blouse. Casual shoes or elegant sandals must be worn. T-shirts,tank tops, shorts or beach sandals are not allowed)

Basmati

  • a la carte for dinner
  • Indian
  • Dinner dress code is Casual Elegance (For Gentlemen: Long pants, dress shirt)
  • (For Ladies: Long pants, capri pants, skirt, blouse. Casual shoes or elegant sandals must be worn. T-shirts,tank tops, shorts or beach sandals are not allowed)

Las Olas

  • Snack Bar/Grill

Flavor Market

  • Tapas for dinner
  • Spanish
  • Dinner dress code is Casual Elegance (For Gentlemen: Long pants, dress shirt)
  • (For Ladies: Long pants, capri pants, skirt, blouse. Casual shoes or elegant sandals must be worn. T-shirts,tank tops, shorts or beach sandals are not allowed)

Aroma

  • Café

Bars

  • Cafe Kafe
  • Martini Bar
  • Blue Swim-up bar
  • Sol Pool bar
  • Cielo Pool bar
  • Alegria Piano bar and comedy club
  • Stars Theatre bar
  • La Havana Cigar bar
  • Revive Juice bar 
  • X-Lounge Beach bar
  • Sports Bar

Facilities

  • Aqua Wellness Hydrotherapy Circuit
  • Steam bath
  • Saunas
  • Temazcal steam bath
  • 10 Indoor treatment rooms, including  4 couple's rooms
  • Outdoor, oceanfront treatment rooms
  • 2 Facial rooms
  • 2 Vichy showers
  • Outdoor relaxation patio with waterfall
  • Juice and smoothie bar
  • Boutique
  • Beauty Salon
  • Bridal Spa

Treatments

  • Hydrotherapy circuit
  • Massages
  • Facials
  • Couples treatments
  • Body Treatments
  • Manicures and pedicures
  • Waxing
  • Hair styling


Honeymoon & Anniversary Bonus

  • Welcome letter
  • Basket of fresh fruits in room upon arrival
  • A bottle of sparkling wine
  • One special romantic dinner
  • Rose petals in room upon arrival
  • Special turn down service
  • Champagne breakfast in bed (one per stay; reservation must be made in advance with concierge)
  • 15% discount on all spa treatments + 15% photo package

Note: The honeymoon package is complimentary with your stay at Excellence Resorts. Guest must request it at time of booking and will be required to present a copy of the wedding certificate at time of check in. Valid within 3 months of wedding date for honeymoons.Valid 7 days before or after anniversary date.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Excellence Riviera Cancun
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Excellence Riviera Cancun
Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.