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Excellence Riviera Cancun

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
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Our Opinion

Beautiful resort with great amenities and plenty of activities. There is a variety of buffet and a la carte items available. There are plenty of pools and lounge space available. Great daytime and nightly entertainment.


Overview

If you have a taste of luxury, romance and adventure, then Excellence Riviera Cancun is where you belong. The all-suite, adults only resort is set along Mexico's renowned Riviera Maya, 15 minutes away from Cancun's airport, on an immaculate white sand beach. Six meandering pools wind through the grounds. You have access to 9 international restaurants from French to Asian to Gourmet, 11 bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea.

Location: On the beach, 25 minutes to downtown Cancun and Playa del Carmen, 15 minutes from the airport.


Highlights
  • Wide variety of restaurants - no reservations required
  • 6 free-form pools to choose from
  • Great spa with beachside treatments
  • Many daily activities including cooking lessons, archery, snorkeling and jogging trails
  • Mediterranean architecture and scenic views
  • AAA Four Diamond Award

tripadvisor Traveler Reviews
  • Lily W :
5 STAR ++ Excellence! at Excellence Riviera Cancun (ERC). Our 4th trip to ERC.

My husband and I enjoyed 7 wonderfully relaxing days at ERC (stayed April 17-23). We were once again welcomed to our vacation home with a cool towel and beverage. The people who work at ERC make a positive difference! Thank you! to Andreas, and Carolina, and the Excellence club team! for ensuring room readiness and a smooth check-in, and check-in throughout our stay. Our room was wonderful, ocean front, and impeccably clean. The turn-down service was most appreciated and this included the next days news. We enjoyed the gym in the mornings, the coffee shop, long walks on the beach, the many pools, activities, theme nights (daily/weekly itinerary posted), and the wonderful food...and drinks...There is so much to do. Or you can choose to do nothing.Thank you! MOISES at the Cielo, for your positive energy, strong customer service and work ethic, and terrific service to everyone. Thank you Amabele, Axel, Enrique, Luis, and Cecilia. Thank you Flor (hostess at Barcelona), and wait staff in all restaurants. Our favorites were Barcelona for breakfast/lunch, Basmati, Spice, and Chez Isabel, and the Grill for lunch.We have been most fortunate to have stayed at all inclusives in Aruba, Akumal, Cancun, Exuma, Nassau, Puerto Vallarta, St. Martin, and we have stayed at Excellence Playa Mujeres. We have also travelled to Anguilla, St. Barts, and Hawaii. Excellence Riviera Cancun is our most favorite travel destination of choice. We have already booked our 5th trip back to ERC.One small suggestion. During past visits, the WiFi worked well, and did not on this trip. Please work to improve the WiFi. With thanks.

  • rhettkiner : Pittsboro, North Carolina
Anniversary Trip

We always select beach front rooms, so it was different to select the swim up pool. We were very pleased. The staff was incredible and the property was well maintained. The staff was working on upkeep daily. I have lots of food allergies and the buffet items were labled as well as the menu and the staff was knowledgable. I had no problems. The fitness facility was good and they even had classes. There were activities during the day and evening if you didn't just want to relax by the pool. The spa was amazing and we did a couples massage with a hydrotherapy. The hydrotherapy was not something I had experienced before. My husband loved. I only wish they would have given a description of it to know what to expect. We had a little hiccup at checkout, but other than that, the experience was amazing.

  • William W : New York, New York, United States
WE'RE GOING BACK AND CANNOT WAIT TO BE SPOILED ROTTEN AGAIN

Unfortunately we waited a little too long to book again at Excellence Rivera Cancun due to my sweetheart's health but we were able to get the week we wanted just not a swim up room. I am sure it will be wonderful and we are so looking to enjoy a luxurious vacation with the most wonderful food, drink and people you could possibly want. We always feel that this location should be the training spot for all hotels since they employees are Excellent and spoil us rotten! We appreciate all the activities that are offered from dawn to dusk, if you want to partake, or you can just lay on the beach or by the pool and get served drinks and food until you feel like a glutinous fool but we work hard all year, as you probably do, and enjoy being treated like a king and queen!

  • Vincent M :
Vacation

Had 2 excellent meals at spice... was awesome and the wait staff were awesome ...so friendly and helpful...especially Alejandro...he gave suggestions and explained the different foods...very cute too! Would highly recommend this restaurant....

  • Diane L :
Living in Paradise at the Excellence Riviera Cancun

We will be returning next year....totally exquisite. The staff makes you feel special... always a smile and couldn't be happier to make your stay wonderful. The restaurants, bars, pools, the grounds, the entertainment, all that you would want. One thing we were not impressed with was The Lobster House the staff there were rude. Unprofessional.We would like to shout out to the following staff as they went above and beyond to make us comfortable: Eduavdo (Civlig) not sure of spelling and Fidel our waiters at the pool.Antonio(the pizza man) Lot and Alex at the Tuscano Italian Restaurant, Pedro our waiter at the Barcelona and Tamara the hostess. Thank you all for such outstanding service. I must say too that if you're a beach person there was a problem with seaweed but not because they weren't cleaning it up but possibly that it has to do with the tides and such. The maintenance crew were out there everyday cleaning it up and by end of our stay it was better. Hence, this didn't trouble us as you could still lounge on the beach...we love the pool which is immaculate ...def a place to go....hola

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, buffet or a la carte lunch and dinner daily
  • Snacks
  • A la carte dining (dress code in effect)
  • Unlimited Premium brand drinks
  • 24 hour room service
  • In-room mini-bar stocked w/bottled water, soft drinks and beer
  • Pool and beach waiter service
  • Kayaking
  • Windsurfing
  • Snorkeling
  • Day and night tennis
  • Volleyball
  • Billiards
  • Use of gym
  • Dance lessons
  • Spanish lessons
  • Daily activities
  • Nightly entertainment

Excellence Club Inclusions

  • Premium suite
  • Private check-in and check-out plus early check-in and late check-out subject to availability
  • Private concierge service (7:00 -23:00)
  • Private lounge area with PCs, Internet access, buffet and bar service (7:00 -23:00)
  • Bvlgari VIP toiletries
  • Upgraded room service menu in-room
  • Upgraded mini-bar including premium liquor and wine to preference (List available with our Club Concierge)
  • Nespresso machine
  • Sparkling wine upon arrival
  • Fresh flowers upon arrival
  • Daily delivery of fresh fruit and petit fours
  • Private beach area
  • Daily complimentary newspaper
  • Shoeshine service
  • Complimentary beach bag for use during your stay
  • Free Wi-Fi Internet connection in rooms
  • Includes Aqua Wellness Spa Treatment, 1 per person per stay
  • 440 Well Appointed Junior Suites in fourteen 3-storey buildings
  • 1 buffet & 8 a la carte restaurants: Japanese, Steak & Seafood, Mexican, Indian, Gourmet and Continental cuisine
  • Snack bars
  • 10 Bars including, Cigar Bar, Piano-sing along bar and comedy club
  • 6 Swimming pools (2 heated in winter)
  • 5 Outdoor Jacuzzis
  • 1 Lit Tennis Court and 1 Multi Sports court
  • Library
  • Shopping galleria
  • Fully equipped Fitness Centre
  • Fitness trail - scenic, tropical route for walkers & joggers
  • Yoga & fitness classes
  • Signature outdoor Spa Garden with warm, shallow mineral water whirlpools (fee)
  • Full service world-class indoor Spa with sauna, salt water pools, private swiss showers, massage & body treatment rooms (fee)
  • Deep sea fishing (fee)
  • Bicycle tours
  • Concierge desk
  • Free Wi-Fi internet
  • Meeting rooms available
  • Medical facilities (fee)
  • Laundry services (fee)
  • ATM
  • Golf nearby

Junior Suite Oceanview

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Hair dryer
  • Oceanview
  • Direct dial telephone
  • Turndown service
  • Iron & Ironing board
  • 1 King bed
  • Coffee/tea maker
  • Vanity mirror
  • Pillow menu
  • Double vanities
  • Separate shower
  • Scale
  • CD/DVD player
  • Sitting area
  • Private furnished balcony
  • Separate water closet
  • 42" flat screen TV
  • Bathroom with jetted tub
  • Service box for room service
  • Air-conditioning with in-room climate control
  • Mini-bar (stocked with beer, juices, soft drinks, water and snacks)
  • In-room safe
  • VIP amenities
  • Bathrobes and slippers
  • Radio alarm clock with iPod docking station
  • In-room premium liquor & wine bottle selection

Excellence Club Junior Suite Swim-up Suite Oceanview

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Hair dryer
  • Direct dial telephone
  • Turndown service
  • Iron & Ironing board
  • 1 King bed
  • Vanity mirror
  • Pillow menu
  • Double vanities
  • Separate shower
  • Scale
  • CD/DVD player
  • Sitting area
  • Separate water closet 
  • 42" flat screen TV
  • Bathroom with jetted tub
  • Service box for room service
  • Air-conditioning with in-room climate control
  • Mini-bar (stocked with beer, juices, soft drinks, water and snacks)
  • In-room safe
  • VIP amenities
  • Bathrobes and slippers
  • Radio alarm clock with iPod docking station
  • Outdoor jetted whirlpool bathtub for two
  • Private furnished terrace with lounge bed, direct access to the pool with oceanview
  • Please see All Inclusive section for the Excellence Club Inclusions

Junior Suite Spa or Poolview

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • Hair dryer
  • 1 King or 2 Double beds
  • Direct dial telephone
  • Turndown service
  • Iron & Ironing board
  • Coffee/tea maker
  • Vanity mirror
  • Pillow menu
  • Double vanities
  • Separate shower
  • Scale
  • CD/DVD player
  • Sitting area 
  • Private furnished balcony
  • Separate water closet
  • 42" flat screen TV
  • Bathroom with jetted tub
  • Service box for room service
  • Air-conditioning with in-room climate control
  • Mini-bar (stocked with beer, juices, soft drinks, water and snacks)
  • In-room safe
  • VIP amenities
  • Bathrobes and slippers
  • Radio alarm clock with iPod docking station
  • In-room premium liquor & wine bottle selection
  • Spa and or poolview

Junior Suite Swim-up Spa or Poolview

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • Hair dryer
  • 1 King or 2 Double beds
  • Direct dial telephone
  • Turndown service
  • Iron & Ironing board
  • Coffee/tea maker
  • Vanity mirror
  • Pillow menu
  • Double vanities
  • Separate shower
  • Scale
  • CD/DVD player
  • Sitting area
  • Private furnished balcony
  • Separate water closet
  • 42" flat screen TV
  • Bathroom with jetted tub
  • Service box for room service
  • Air-conditioning with in-room climate control
  • Mini-bar (stocked with beer, juices, soft drinks, water and snacks)
  • In-room safe
  • VIP amenities
  • Bathrobes and slippers
  • Radio alarm clock with iPod docking station
  • In-room premium liquor & wine bottle selection
  • Spa and or poolview
  • Private furnished terrace with outdoor jetted whirlpool bathtub, 2 sun beds, direct access to the pool and one hammock

Excellence Club Junior Suite Oceanfront 

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Hair dryer
  • Direct dial telephone
  • Oceanfront
  • Turndown service
  • Iron & Ironing board
  • Vanity mirror
  • Pillow menu
  • Double vanities
  • Separate shower
  • Scale
  • CD/DVD player
  • Sitting area
  • Private furnished balcony 
  • Separate water closet
  • 42" flat screen TV
  • Air-conditioning with individual climate controls
  • Bathroom with jetted tub
  • Service box for room service
  • Mini-bar (stocked with beer, juices, soft drinks, water and snacks)
  • In-room safe
  • VIP amenities
  • Bathrobes and slippers
  • Radio alarm clock with iPod docking station
  • Outdoor jetted whirlpool bathtub for two
  • Please see All Inclusive section for the Excellence Club Inclusions

Excellence Club Honeymoon Suite Oceanfront

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Hair dryer
  • Direct dial telephone
  • Turndown service
  • Iron & Ironing board
  • Vanity mirror
  • Pillow menu
  • Double vanities
  • Separate shower
  • Scale
  • CD/DVD player
  • Separate water closet
  • 42" flat screen TV
  • Bathroom with jetted tub
  • Service box for room service 
  • Air-conditioning with in-room climate control
  • Mini-bar (stocked with beer, juices, soft drinks, water and snacks)
  • In-room safe
  • VIP amenities
  • Bathrobes and slippers
  • Radio alarm clock with iPod docking station
  • In-room check in & check out
  • Butler service for luggage
  • Special Jacuzzi decoration (must be booked through concierge)
  • Two private and furnished balconies (one with outdoor jetted whirlpool bathtub) with oceanfront
  • Separate couple massage room
  • Separate living room area with sound system
  • Please see All Inclusive section for the Excellence Club Inclusions

Excellence Club Two-Story Rooftop Terrace Suite Oceanfront

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Hair dryer
  • Oceanview
  • Direct dial telephone
  • Turndown service
  • Iron & Ironing board
  • 1 King bed
  • Coffee/tea maker
  • Vanity mirror
  • Pillow menu
  • 42" Flat-screen TV
  • Double vanities
  • Separate shower
  • Scale
  • CD/DVD player
  • Sitting area
  • Furnished balcony
  • Separate water closet
  • Bathroom with jetted tub
  • Outdoor Jacuzzi
  • Service box for room service
  • Air-conditioning with in-room climate control
  • Mini-bar (stocked with beer, juices, soft drinks, water and snacks)
  • In-room safe
  • VIP amenities
  • Bathrobes and slippers
  • Radio alarm clock with iPod docking station
  • Private rooftop terrace with plunge pool and comfortable lounge furniture & open-air shower
  • Please see All Inclusive section for the Excellence Club Inclusions

Two-Story Rooftop Terrace Suite with Plunge Pool

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Hair dryer
  • Direct dial telephone
  • Turndown service
  • Iron & Ironing board
  • 1 King bed
  • Coffee/tea maker
  • Vanity mirror
  • Pillow menu
  • Double vanities
  • Separate shower
  • Scale
  • CD/DVD player
  • Sitting area
  • Separate water closet 
  • 42" flat screen TV
  • Bathroom with jetted tub
  • Outdoor Jacuzzi
  • Service box for room service
  • Air-conditioning with in-room climate control
  • Mini-bar (stocked with beer, juices, soft drinks, water and snacks)
  • In-room safe
  • VIP amenities
  • Bathrobes and slippers
  • Radio alarm clock with iPod docking station
  • In-room premium liquor & wine bottle selection
  • Private rooftop terrace with plunge pool and comfortable lounge furniture & open-air shower
  • Spa and or poolview

Restaurants

Oregano

  • a la carte for lunch and dinner
  • Italian
  • Lunch dress code is Casual (Shorts, bermudas, sarong and t-shirts welcome. Tank tops, wet clothes or swimsuits not allowed)
  • Dinner dress code is Casual Elegance (For Gentlemen: Long pants, dress shirt)
  • (For Ladies: Long pants, capri pants, skirt, blouse. Casual shoes or elegant sandals must be worn. T-shirts,tank tops, shorts or beach sandals are not allowed)

Toscana

  • Buffet for breakfast and lunch / a la carte for dinner
  • Italian
  • Breakfast and lunch dress code is Casual (shorts, bermudas, sarongs and t-shirts welcome. Tank tops, wet clothes or swimsuits not allowed)
  • Dinner dress code is Casual Elegance (For Gentlemen: Long pants, dress shirt)
  • (For Ladies: Long pants, capri pants, skirt, blouse. Casual shoes or elegant sandals must be worn. T-shirts,tank tops, shorts or beach sandals are not allowed)

Agave

  • a la carte for dinner
  • Mexican
  • Indoor or outdoor dining
  • Outdoor seating: Dress shorts & capri pants are allowed For Ladies: Long pants, capri pants, skirt, blouse

Spice

  • a la carte for dinner
  • Asian/Teppanyaki
  • Dinner dress code is Casual Elegance (For Gentlemen: Long pants, dress shirt)
  • (For Ladies: Long pants, capri pants, skirt, blouse. Casual shoes or elegant sandals must be worn. T-shirts,tank tops, shorts or beach sandals are not allowed)

The Lobster House

  • a la carte for breakfast, lunch and dinner
  • International/Lobster
  • Breakfast and lunch dress code is Casual (shorts, bermudas, sarongs and t-shirts welcome. Tank tops, wet clothes or swimsuits not allowed)
  • Dinner dress code is Casual Elegance (For Gentlemen: Long pants, dress shirt)
  • (For Ladies: Long pants, capri pants, skirt, blouse. Casual shoes or elegant sandals must be worn. T-shirts,tank tops, shorts or beach sandals are not allowed)

The Grill

  • a la carte for lunch and dinner
  • Grill and Steakhouse
  • Lunch dress code is Casual (Shorts, bermudas, sarong and t-shirts welcome. Tank tops, wet clothes or swimsuits not allowed)
  • Dinner dress code is Casual Elegance (For Gentlemen: Long pants, dress shirt)
  • (For Ladies: Long pants, capri pants, skirt, blouse. Casual shoes or elegant sandals must be worn. T-shirts,tank tops, shorts or beach sandals are not allowed)

Chez Isabelle

  • a la carte for dinner
  • French
  • Dinner dress code is Casual Elegance (For Gentlemen: Long pants, dress shirt)
  • (For Ladies: Long pants, capri pants, skirt, blouse. Casual shoes or elegant sandals must be worn. T-shirts,tank tops, shorts or beach sandals are not allowed)

Basmati

  • a la carte for dinner
  • Indian
  • Dinner dress code is Casual Elegance (For Gentlemen: Long pants, dress shirt)
  • (For Ladies: Long pants, capri pants, skirt, blouse. Casual shoes or elegant sandals must be worn. T-shirts,tank tops, shorts or beach sandals are not allowed)

Las Olas

  • Snack Bar/Grill

Flavor Market

  • Tapas for dinner
  • Spanish
  • Dinner dress code is Casual Elegance (For Gentlemen: Long pants, dress shirt)
  • (For Ladies: Long pants, capri pants, skirt, blouse. Casual shoes or elegant sandals must be worn. T-shirts,tank tops, shorts or beach sandals are not allowed)

Aroma

  • CafĂ©

Bars

  • Cafe Kafe
  • Martini Bar
  • Blue Swim-up bar
  • Sol Pool bar
  • Cielo Pool bar
  • Alegria Piano bar and comedy club
  • Stars Theatre bar
  • La Havana Cigar bar
  • Revive Juice bar 
  • X-Lounge Beach bar
  • Sports Bar

Facilities

  • Aqua Wellness Hydrotherapy Circuit
  • Steam bath
  • Saunas
  • Temazcal steam bath
  • 10 Indoor treatment rooms, including  4 couple's rooms
  • Outdoor, oceanfront treatment rooms
  • 2 Facial rooms
  • 2 Vichy showers
  • Outdoor relaxation patio with waterfall
  • Juice and smoothie bar
  • Boutique
  • Beauty Salon
  • Bridal Spa

Treatments

  • Hydrotherapy circuit
  • Massages
  • Facials
  • Couples treatments
  • Body Treatments
  • Manicures and pedicures
  • Waxing
  • Hair styling


Honeymoon & Anniversary Bonus

  • Welcome letter
  • Basket of fresh fruits in room upon arrival
  • A bottle of sparkling wine
  • One special romantic dinner
  • Rose petals in room upon arrival
  • Special turn down service
  • Champagne breakfast in bed (one per stay; reservation must be made in advance with concierge)
  • 15% discount on all spa treatments + 15% photo package

Note: The honeymoon package is complimentary with your stay at Excellence Resorts. Guest must request it at time of booking and will be required to present a copy of the wedding certificate at time of check in. Valid within 3 months of wedding date for honeymoons.Valid 7 days before or after anniversary date.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Excellence Riviera Cancun
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Excellence Riviera Cancun
Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.