Excellence Riviera Cancun

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
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Our Opinion

Beautiful resort with great amenities and plenty of activities. There is a variety of buffet and a la carte items available. There are plenty of pools and lounge space available. Great daytime and nightly entertainment.


Overview

If you have a taste of luxury, romance and adventure, then Excellence Riviera Cancun is where you belong. The all-suite, adults only resort is set along Mexico's renowned Riviera Maya, 15 minutes away from Cancun's airport, on an immaculate white sand beach. Six meandering pools wind through the grounds. You have access to 9 international restaurants from French to Asian to Gourmet, 11 bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea.

Location: On the beach, 25 minutes to downtown Cancun and Playa del Carmen, 15 minutes from the airport.


Highlights
  • Wide variety of restaurants - no reservations required
  • 6 free-form pools to choose from
  • Great spa with beachside treatments
  • Many daily activities including cooking lessons, archery, snorkeling and jogging trails
  • Mediterranean architecture and scenic views
  • AAA Four Diamond Award

tripadvisor Traveler Reviews
  • Brian M : Clemmons, North Carolina
July 4th week 2017

We had an excellent 8 day vacation at the EXCELLENCE! The bar service is AMAZING! We had a swim up room in building 5 which is connected to the lazy river! They even had bar service to us as we lounged at our room! The pool and lazy river were awesome! Entertainment was entertaining! They really out do themselves with the parties in the courtyard and the 4th of July celebration on the beach was over the top! Food was great! Every single person works hard there to make your stay the best!

  • Jennifer K : Shurlock Row, United Kingdom
Stolen items

My husband and I visited the hotel for 10 days earlier this year. Very disappointingly we had items stolen during our visit and the hotel was very unhelpful with the situation and would not accept any responsibility. From our hotel room we had apple headphones, an electric toothbrush and flip-flops stolen, not exactly expensive items but very annoying to lose during a holiday. Upon discovering the items had gone we reported this to the hotel reception and were told management would be in touch and they would ask the cleaners if they found the items. We didn't hear from them and so we mentioned it again at check out. We were told again that they would look for them and should they not find them we would be reimbursed. We didn't hear from them and so we were left to chase up with the hotel. We have had several emails from the hotel accepting no responsibility as they provide a room safe but you cannot be expected to put all your belongings in the safe! It is big enough for a wallet and passport! We felt they advised we would be reimbursed just to hush the issue in the hope we wouldn't be in touch. After speaking with multiple staff upon our return home they offered a free night should we return, funnily enough after this experience we will not be returning. I asked that if they were prepared to do this they should refund a night of our holiday which would cover the cost of the items stolen by their staff but yet again they've not replied. I do not like to leave negative reviews but feel strongly that this matter has been handled appalling and we should be compensated in some way.With regards to the hotel itself the room was nice and the facilities and food good. They need to stop guests reserving sun loungers at dawn or provide more as we struggled every day to get beds. We also found there was a huge amount of sea weed on the beach which stopped us swimming in the sea.

  • Michael M :
Amazing

This was our 3rd time visiting an excellence resort. This location was amazing!!! The staff was so helpful, the rooms were BEAUTIFUL and the food and drinks were great. My only complaint was the amount of seaweed at their beach. It was insane and they really tried to get a handle on it but that's totally mother nature, not on them.

  • alvarez7151 : Dallas, Texas
Excellent vacation at the Excellence

We stayed at Excellence Riviera Cancun for 7 days. Let me just say, that was not long enough. This resort is absolutely incredible. Everything is Top Notch... food , drinks and customer service. I cant believe some of the negative reviews that are on here. I think its from people that are never satisfied. I also want to suggest you tip the hardworking people here , they truly deserve it. I understand its All-inclusive but if you want to receive even better service, tip them a few dollars, if you cant afford to tip then you shouldn't be at this resort. Let me start off with giving a shout out to some of the excellent staff that made our stay absolutely amazing.Normando (Barcelona) he was the best server we have EVER had. Always checked on us to make sure we were satisfied with the food and always made sure our drinks were always full. On our last day he asked us if we wanted a special meal prepared for us , which we took advantage of , of course. We also want to thank Ricardo (Barcelona) , Enrique ,Axel, Lizbeth, Alejandra and Amable (Excellence Club) and last but not least Agustine and Genero (Martini Bar) . We received such excellent service everywhere we went but these are the people who made it even better and they are the reason we will be returning next year. Now for the room, it was really nice no complaints here. Housekeeping was excellent, always kept our room nice and clean (Tip them as well). We booked the Excellence Club Junior Ocean view suite (Room 7151) and it had a nice view from the balcony , we could see the pool and the ocean of course. I recommend the Excellence Club upgrade , we always received the Sweets every evening and like that there is a mini buffet of pastries ,sandwiches and drinks available till 11pm everyday at the Excellence lounge. We also liked the quietness of the pool and beach on the excellence club side. We didn't have a chance to go to all of the restaurants (gives us a great excuse to return) because we loved the Spice restaurant so much we came here 3 times. I also recommend the Hibachi (Judith is awesome) its delicious. It was our last day and we were already looking at the calendar for December , that's how amazing our stay was (cant wait to return).Don't think twice about booking it , just do it. You will have an amazing time here, guaranteed.- Mr & Mrs. Alvarez :)

  • Lisa A :
Excellence is excellent!

Excellence is the best name for this resort. The beach is beautiful, pools are clean and cool and always have plenty of lounge chairs, towels and floats available. Room was clean and beautiful. But what made this a great vacation is the staff. They are all so friendly and helpful, and always have a smile on there faces. Geronimo, Samuel and everyone at the grill restaurant were wonderful. We rented a beach cabana one day and were spoiled by Axel and Hakim. Alisha was with us poolside, and we were never thirsty! The spa was beyond expectation. Plenty of night life if you want it, but quiet in the rooms if your tired. I traveled the last week in June, and already can't wait to go back! I highly recommend this resort, thanks to the wonderful staff all over the resort!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, buffet or a la carte lunch and dinner daily
  • Snacks
  • A la carte dining (dress code in effect)
  • Unlimited Premium brand drinks
  • 24 hour room service
  • In-room mini-bar stocked w/bottled water, soft drinks and beer
  • Pool and beach waiter service
  • Kayaking
  • Windsurfing
  • Snorkeling
  • Day and night tennis
  • Volleyball
  • Billiards
  • Use of gym
  • Dance lessons
  • Spanish lessons
  • Daily activities
  • Nightly entertainment

Excellence Club Inclusions

  • Premium suite
  • Private check-in and check-out plus early check-in and late check-out subject to availability
  • Private concierge service (7:00 -23:00)
  • Private lounge area with PCs, Internet access, buffet and bar service (7:00 -23:00)
  • Bvlgari VIP toiletries
  • Upgraded room service menu in-room
  • Upgraded mini-bar including premium liquor and wine to preference (List available with our Club Concierge)
  • Nespresso machine
  • Sparkling wine upon arrival
  • Fresh flowers upon arrival
  • Daily delivery of fresh fruit and petit fours
  • Private beach area
  • Daily complimentary newspaper
  • Shoeshine service
  • Complimentary beach bag for use during your stay
  • Free Wi-Fi Internet connection in rooms
  • Includes Aqua Wellness Spa Treatment, 1 per person per stay
  • 440 Well Appointed Junior Suites in fourteen 3-storey buildings
  • 1 buffet & 8 a la carte restaurants: Japanese, Steak & Seafood, Mexican, Indian, Gourmet and Continental cuisine
  • Snack bars
  • 10 Bars including, Cigar Bar, Piano-sing along bar and comedy club
  • 6 Swimming pools (2 heated in winter)
  • 5 Outdoor Jacuzzis
  • 1 Lit Tennis Court and 1 Multi Sports court
  • Library
  • Shopping galleria
  • Fully equipped Fitness Centre
  • Fitness trail - scenic, tropical route for walkers & joggers
  • Yoga & fitness classes
  • Signature outdoor Spa Garden with warm, shallow mineral water whirlpools (fee)
  • Full service world-class indoor Spa with sauna, salt water pools, private swiss showers, massage & body treatment rooms (fee)
  • Deep sea fishing (fee)
  • Bicycle tours
  • Concierge desk
  • Free Wi-Fi internet
  • Meeting rooms available
  • Medical facilities (fee)
  • Laundry services (fee)
  • ATM
  • Golf nearby

Junior Suite Oceanview

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Hair dryer
  • Oceanview
  • Direct dial telephone
  • Turndown service
  • Iron & Ironing board
  • 1 King bed
  • Coffee/tea maker
  • Vanity mirror
  • Pillow menu
  • Double vanities
  • Separate shower
  • Scale
  • CD/DVD player
  • Sitting area
  • Private furnished balcony
  • Separate water closet
  • 42" flat screen TV
  • Bathroom with jetted tub
  • Service box for room service
  • Air-conditioning with in-room climate control
  • Mini-bar (stocked with beer, juices, soft drinks, water and snacks)
  • In-room safe
  • VIP amenities
  • Bathrobes and slippers
  • Radio alarm clock with iPod docking station
  • In-room premium liquor & wine bottle selection

Excellence Club Junior Suite Swim-up Suite Oceanview

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Hair dryer
  • Direct dial telephone
  • Turndown service
  • Iron & Ironing board
  • 1 King bed
  • Vanity mirror
  • Pillow menu
  • Double vanities
  • Separate shower
  • Scale
  • CD/DVD player
  • Sitting area
  • Separate water closet 
  • 42" flat screen TV
  • Bathroom with jetted tub
  • Service box for room service
  • Air-conditioning with in-room climate control
  • Mini-bar (stocked with beer, juices, soft drinks, water and snacks)
  • In-room safe
  • VIP amenities
  • Bathrobes and slippers
  • Radio alarm clock with iPod docking station
  • Outdoor jetted whirlpool bathtub for two
  • Private furnished terrace with lounge bed, direct access to the pool with oceanview
  • Please see All Inclusive section for the Excellence Club Inclusions

Junior Suite Spa or Poolview

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • Hair dryer
  • 1 King or 2 Double beds
  • Direct dial telephone
  • Turndown service
  • Iron & Ironing board
  • Coffee/tea maker
  • Vanity mirror
  • Pillow menu
  • Double vanities
  • Separate shower
  • Scale
  • CD/DVD player
  • Sitting area 
  • Private furnished balcony
  • Separate water closet
  • 42" flat screen TV
  • Bathroom with jetted tub
  • Service box for room service
  • Air-conditioning with in-room climate control
  • Mini-bar (stocked with beer, juices, soft drinks, water and snacks)
  • In-room safe
  • VIP amenities
  • Bathrobes and slippers
  • Radio alarm clock with iPod docking station
  • In-room premium liquor & wine bottle selection
  • Spa and or poolview

Junior Suite Swim-up Spa or Poolview

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • Hair dryer
  • 1 King or 2 Double beds
  • Direct dial telephone
  • Turndown service
  • Iron & Ironing board
  • Coffee/tea maker
  • Vanity mirror
  • Pillow menu
  • Double vanities
  • Separate shower
  • Scale
  • CD/DVD player
  • Sitting area
  • Private furnished balcony
  • Separate water closet
  • 42" flat screen TV
  • Bathroom with jetted tub
  • Service box for room service
  • Air-conditioning with in-room climate control
  • Mini-bar (stocked with beer, juices, soft drinks, water and snacks)
  • In-room safe
  • VIP amenities
  • Bathrobes and slippers
  • Radio alarm clock with iPod docking station
  • In-room premium liquor & wine bottle selection
  • Spa and or poolview
  • Private furnished terrace with outdoor jetted whirlpool bathtub, 2 sun beds, direct access to the pool and one hammock

Excellence Club Junior Suite Oceanfront 

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Hair dryer
  • Direct dial telephone
  • Oceanfront
  • Turndown service
  • Iron & Ironing board
  • Vanity mirror
  • Pillow menu
  • Double vanities
  • Separate shower
  • Scale
  • CD/DVD player
  • Sitting area
  • Private furnished balcony 
  • Separate water closet
  • 42" flat screen TV
  • Air-conditioning with individual climate controls
  • Bathroom with jetted tub
  • Service box for room service
  • Mini-bar (stocked with beer, juices, soft drinks, water and snacks)
  • In-room safe
  • VIP amenities
  • Bathrobes and slippers
  • Radio alarm clock with iPod docking station
  • Outdoor jetted whirlpool bathtub for two
  • Please see All Inclusive section for the Excellence Club Inclusions

Excellence Club Honeymoon Suite Oceanfront

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Hair dryer
  • Direct dial telephone
  • Turndown service
  • Iron & Ironing board
  • Vanity mirror
  • Pillow menu
  • Double vanities
  • Separate shower
  • Scale
  • CD/DVD player
  • Separate water closet
  • 42" flat screen TV
  • Bathroom with jetted tub
  • Service box for room service 
  • Air-conditioning with in-room climate control
  • Mini-bar (stocked with beer, juices, soft drinks, water and snacks)
  • In-room safe
  • VIP amenities
  • Bathrobes and slippers
  • Radio alarm clock with iPod docking station
  • In-room check in & check out
  • Butler service for luggage
  • Special Jacuzzi decoration (must be booked through concierge)
  • Two private and furnished balconies (one with outdoor jetted whirlpool bathtub) with oceanfront
  • Separate couple massage room
  • Separate living room area with sound system
  • Please see All Inclusive section for the Excellence Club Inclusions

Excellence Club Two-Story Rooftop Terrace Suite Oceanfront

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Hair dryer
  • Oceanview
  • Direct dial telephone
  • Turndown service
  • Iron & Ironing board
  • 1 King bed
  • Coffee/tea maker
  • Vanity mirror
  • Pillow menu
  • 42" Flat-screen TV
  • Double vanities
  • Separate shower
  • Scale
  • CD/DVD player
  • Sitting area
  • Furnished balcony
  • Separate water closet
  • Bathroom with jetted tub
  • Outdoor Jacuzzi
  • Service box for room service
  • Air-conditioning with in-room climate control
  • Mini-bar (stocked with beer, juices, soft drinks, water and snacks)
  • In-room safe
  • VIP amenities
  • Bathrobes and slippers
  • Radio alarm clock with iPod docking station
  • Private rooftop terrace with plunge pool and comfortable lounge furniture & open-air shower
  • Please see All Inclusive section for the Excellence Club Inclusions

Two-Story Rooftop Terrace Suite with Plunge Pool

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Hair dryer
  • Direct dial telephone
  • Turndown service
  • Iron & Ironing board
  • 1 King bed
  • Coffee/tea maker
  • Vanity mirror
  • Pillow menu
  • Double vanities
  • Separate shower
  • Scale
  • CD/DVD player
  • Sitting area
  • Separate water closet 
  • 42" flat screen TV
  • Bathroom with jetted tub
  • Outdoor Jacuzzi
  • Service box for room service
  • Air-conditioning with in-room climate control
  • Mini-bar (stocked with beer, juices, soft drinks, water and snacks)
  • In-room safe
  • VIP amenities
  • Bathrobes and slippers
  • Radio alarm clock with iPod docking station
  • In-room premium liquor & wine bottle selection
  • Private rooftop terrace with plunge pool and comfortable lounge furniture & open-air shower
  • Spa and or poolview

Restaurants

Oregano

  • a la carte for lunch and dinner
  • Italian
  • Lunch dress code is Casual (Shorts, bermudas, sarong and t-shirts welcome. Tank tops, wet clothes or swimsuits not allowed)
  • Dinner dress code is Casual Elegance (For Gentlemen: Long pants, dress shirt)
  • (For Ladies: Long pants, capri pants, skirt, blouse. Casual shoes or elegant sandals must be worn. T-shirts,tank tops, shorts or beach sandals are not allowed)

Toscana

  • Buffet for breakfast and lunch / a la carte for dinner
  • Italian
  • Breakfast and lunch dress code is Casual (shorts, bermudas, sarongs and t-shirts welcome. Tank tops, wet clothes or swimsuits not allowed)
  • Dinner dress code is Casual Elegance (For Gentlemen: Long pants, dress shirt)
  • (For Ladies: Long pants, capri pants, skirt, blouse. Casual shoes or elegant sandals must be worn. T-shirts,tank tops, shorts or beach sandals are not allowed)

Agave

  • a la carte for dinner
  • Mexican
  • Indoor or outdoor dining
  • Outdoor seating: Dress shorts & capri pants are allowed For Ladies: Long pants, capri pants, skirt, blouse

Spice

  • a la carte for dinner
  • Asian/Teppanyaki
  • Dinner dress code is Casual Elegance (For Gentlemen: Long pants, dress shirt)
  • (For Ladies: Long pants, capri pants, skirt, blouse. Casual shoes or elegant sandals must be worn. T-shirts,tank tops, shorts or beach sandals are not allowed)

The Lobster House

  • a la carte for breakfast, lunch and dinner
  • International/Lobster
  • Breakfast and lunch dress code is Casual (shorts, bermudas, sarongs and t-shirts welcome. Tank tops, wet clothes or swimsuits not allowed)
  • Dinner dress code is Casual Elegance (For Gentlemen: Long pants, dress shirt)
  • (For Ladies: Long pants, capri pants, skirt, blouse. Casual shoes or elegant sandals must be worn. T-shirts,tank tops, shorts or beach sandals are not allowed)

The Grill

  • a la carte for lunch and dinner
  • Grill and Steakhouse
  • Lunch dress code is Casual (Shorts, bermudas, sarong and t-shirts welcome. Tank tops, wet clothes or swimsuits not allowed)
  • Dinner dress code is Casual Elegance (For Gentlemen: Long pants, dress shirt)
  • (For Ladies: Long pants, capri pants, skirt, blouse. Casual shoes or elegant sandals must be worn. T-shirts,tank tops, shorts or beach sandals are not allowed)

Chez Isabelle

  • a la carte for dinner
  • French
  • Dinner dress code is Casual Elegance (For Gentlemen: Long pants, dress shirt)
  • (For Ladies: Long pants, capri pants, skirt, blouse. Casual shoes or elegant sandals must be worn. T-shirts,tank tops, shorts or beach sandals are not allowed)

Basmati

  • a la carte for dinner
  • Indian
  • Dinner dress code is Casual Elegance (For Gentlemen: Long pants, dress shirt)
  • (For Ladies: Long pants, capri pants, skirt, blouse. Casual shoes or elegant sandals must be worn. T-shirts,tank tops, shorts or beach sandals are not allowed)

Las Olas

  • Snack Bar/Grill

Flavor Market

  • Tapas for dinner
  • Spanish
  • Dinner dress code is Casual Elegance (For Gentlemen: Long pants, dress shirt)
  • (For Ladies: Long pants, capri pants, skirt, blouse. Casual shoes or elegant sandals must be worn. T-shirts,tank tops, shorts or beach sandals are not allowed)

Aroma

  • Café

Bars

  • Cafe Kafe
  • Martini Bar
  • Blue Swim-up bar
  • Sol Pool bar
  • Cielo Pool bar
  • Alegria Piano bar and comedy club
  • Stars Theatre bar
  • La Havana Cigar bar
  • Revive Juice bar 
  • X-Lounge Beach bar
  • Sports Bar

Facilities

  • Aqua Wellness Hydrotherapy Circuit
  • Steam bath
  • Saunas
  • Temazcal steam bath
  • 10 Indoor treatment rooms, including  4 couple's rooms
  • Outdoor, oceanfront treatment rooms
  • 2 Facial rooms
  • 2 Vichy showers
  • Outdoor relaxation patio with waterfall
  • Juice and smoothie bar
  • Boutique
  • Beauty Salon
  • Bridal Spa

Treatments

  • Hydrotherapy circuit
  • Massages
  • Facials
  • Couples treatments
  • Body Treatments
  • Manicures and pedicures
  • Waxing
  • Hair styling


Honeymoon & Anniversary Bonus

  • Welcome letter
  • Basket of fresh fruits in room upon arrival
  • A bottle of sparkling wine
  • One special romantic dinner
  • Rose petals in room upon arrival
  • Special turn down service
  • Champagne breakfast in bed (one per stay; reservation must be made in advance with concierge)
  • 15% discount on all spa treatments + 15% photo package

Note: The honeymoon package is complimentary with your stay at Excellence Resorts. Guest must request it at time of booking and will be required to present a copy of the wedding certificate at time of check in. Valid within 3 months of wedding date for honeymoons.Valid 7 days before or after anniversary date.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Excellence Riviera Cancun
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Excellence Riviera Cancun
Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.