Fairmont Mayakoba

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Golf
  • Weddings
  • Bonus
Our Opinion

A very unique 5-star hotel. The Mayakoba steps away from the conventional resort setting, situating near the forest portion of the resort grounds, rather than the beach. While it does divert from the usual resort scenery, many applaud the beautiful grounds. The resort has excellent guest services and great food. This is the perfect destination for those who are looking for a unique getaway to the Riviera Maya.


Overview
The Fairmont Mayakoba is a 5 Diamond award winning resort in the spectacular Mayan Riviera. It has 401 elegant rooms scattered among the main building and villas spread through the indigenous jungle, and 34 beach and lagoon casitas - each one offering guests an extraordinary and memorable view. 

Location: Directly on the beach, 40-minute drive from Cancun International airport.    

Highlights
  • Awarded the "AAA Five Diamond Award"
  • Room service 24 hours a day
  • Five swimming pools
  • Kids Club
  • Golf course
  • "Willow Stream Spa"

tripadvisor Traveler Reviews
  • familyof5fromco : colorado
Relaxing 4 night stay, highly recommend

My husband and I just spent 4 wonderful and relaxing nights at the Fairmont Mayakoba. The property is lovely, and the friendly staff made our stay the very best.We arrived on the last day of the OHL classic PGA tournament and were excited to find out we were in time to watch the last few holes of the tournament. We stopped for a quick bite in the lobby bar, Diana did a great job making us feel welcome and the chargrilled octopus was absolutely delicious, tender, the cocktails are very creative and delicious! A short walk out to the 17th green of el Camaleon allowed us to see the leaders complete the last two holes, what fun!We enjoyed dinner two nights of our stay at El Puerto. Our favorite dishes were black cod, the short rib, and the hamachi and tuna sashimi appetizer was delish. Eric provided amazing service, when we told him how much we enjoyed the ice cream (coconut basil and tamarind sorbet), he went out of his way to bring us a salted caramel ice cream to try a taste, so delicious, and he was so kind.I have to say our best day was our full day on the beautiful newly renovated beach, amazing white sand, and Filiberto did a great job making sure we had everything we needed. He has a great sense of humor and once we told him we were enjoying some of the different tequilas, gave us some great tips on some new ones to try. Fairmont Management, you are lucky to have such great employees like Filiberto! The daily catch ceviche was so fresh and a very generous portion.My husband and I both had massages at Willow Stream, the facility is top notch and the staff wonderful. Make sure you arrive early to enjoy the relaxation pool and water therapy areas, a real treat.We took a wildlife boat tour through the canals, one of our favorite things, it was included in resort fee. The water is so clear you can see all kinds of fish, tarpin, tilapia, snook, snappers, turtles. And beautiful birds. Not to miss, super relaxing.We had two dinners and a few lunches at Las Brisas. The cocktails were absolutely amazing. Abraham, who was bartending, is a true artist! Every cocktail he prepared was a work of art! The corn lobster bisque was so good we ordered it twice. Pablo also did a great job as a server.The inclusive plan was a very good choice and value, especially for a 4 night stay. We never ran out of options. There are very few limitations and the quality of the choices are much better than other 5 star all-inclusive properties in our opinion. We had breakfast each morning at La Laguna, ordered al a carte because we don't really like buffet style. The patio overlooking the water is lovely and the fresh juices are great variety and very good. We really enjoyed the excellent service that Sergio and Hugo provided.We were in the 500 block of rooms in a signature casita overlooking the canal. The room was very clean, great amenities, beautiful atrium view from the bath. We were located in the center of the property close to La Laguna, mid way between the lobby/el Puetro and the beach/las Brisas. Perfect for us. We enjoyed the walks through the beautiful grounds. If you don't like to walk, there are carts coming every 10 minutes or so to take you where you would like to go. If you want to be closer to the lobby, ask for lower numbered rooms. 600 and 700 rooms are closer to the beach.We celebrated my birthday during our stay and they brought us a beautiful birthday dessert to our room and decorated our bed with hibiscus flowers, very thoughtful.

  • 15banffgal : Banff, Canada
Fairmont gluten free

My best friend and I travelled to the Fairmont mayakoba three years ago and we could not wait to come back. For our birthdays we wanted a relaxing vacations from our busy lives with our three kids each. The time of year is definitely quiet in the resort but we loved having lots of downtime. The service each stay is exceptional always. From front desk to housekeeping to every bartender and server. The staff go over and above! I have celiac disease and always find the most amazing alternatives for gluten free options at every Fairmont hotel. While dining at La Laguna, they were aware of my dietary restrictions but accidentally put soy sauce on my meal. I had two bites and the server came rushing out to tell me what had happened. Unfortunately too late but the restaurant did everything to make up for the mistake. From making a new meal, to the chef coming out to apologize, to the hotel sending a bottle of champagne and fruit platter to our room, to an email again apologizing for the mistake. Two days later we were coming back from playing tennis and there was a chef who spotted us and quickly apologized again and invited us to have lunch with them at la laguna. We of course said yes and met him in the lobby. Turns out he was the executive chef of the resort, giving us a full tour of the back of house. We felt so special! It was so interesting and informative and just awesome to see how big of an establishment was run behind the scenes. We turned a corner and Eric brought us into what looked like a cooler door. To our surprise there was a fully set table waiting for us. It was a picnic type table with a setting for 4, and we quickly learned it was for us, the executive chef and our lovely chef from La Laguna, Eduardo Quintane. They had prepared the most incredible family style meal, wine and wonderful company together. We truly felt so lucky to have had such an amazing experience. It was like nothing either of us had ever been a part of. The food was incredible and the gesture even more so. The ‘chef’s table’ is an afternoon we will never forget. Fairmont is and always will be my favorite hotel. They strive for excellence and that is no different at the Mayakoba. The beach is absolutely gorgeous now that they have redone it, the service impeccable. The resort is stunning and we took advantage of the fact we could walk so much and enjoy the scenery. We didn’t once take the golf taxi shuttle that are offered around the resort as we loved getting exercise. This is a resort we hope to return for a third visit. Definitely zero complaints! We are grateful for Chef Eric & Chef Eduardo for taking our service the extra mile for an extraordinary experience Thanks!

  • rafaeldelgad : Greenville, Alabama
Paradise

Location: Paradise on earth. Room: excellent: People Unique.Best vacations ever. The service is outstanding. All people from the front desk, bell boys, housekeeping, restaurant servers, facilities helpers (transportation), beach personnel; and everybody with no exception mede me and my family feel unique. Amadis, bell boys service and Gabriel from transportation gave us the most unique experience. Will my family and I go there again?.... Absolutely yes!!!

  • F6925YYdannyc :
Mexican paradise

Paradise in Mexico. Great accomidations with every conceivable choices for food,fun and adventure. The beautiful blue waters Fran the pristine white beaches. Pleanty of water sports to suit everyone. Every resturant on the property is outstanding. First class gym. I will be back.

  • drkerri12 :
Wonderful, Life-Enhancing Vacation!

This was my first time visiting Fairmont Mayakoba. As a single parent traveling with young children, I had a strong desire for everything to be positive, easy, and memorable. The Fairmont delivered beyond my highest expectations! The beauty of the resort, the wonderful rooms, and the amazing food are undoubtedly fabulous. The resort was also absolutely kid-friendly. What stood out to me, however, was the staff. Cynthia was the most wonderful concierge I've met in all my years of world travel. All other staff members that we interacted with also shared a sense of welcome and investment in my family's experience that was unforgettable. On top of all that, I had a professional experience (as a psychologist) that was eye-opening in the best way. I learned about the resort's commitment to women's workplace success, issues of diversity, overall well-being and satisfaction of the employees, and contributions to the local Mayan villages. That puts the Fairmont Mayakoba into a one-of-a-kind category for me. If you care about social and cultural diversity issues, this is a great company to know about. It's taken me a few months to write this review - life gets busy! But even after all this time, I wish to be back at the Fairmont Mayakoba. I can't wait until my next visit there.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
Premium Appetite for Luxury  All Inclusive Plan

Food & Beverage venues including:
  • Accommodations in a luxurious room or suite
  • Unlimited dining and premium beverage service at El Puerto (AAA 4-Diamond), Brisas (AAA 4-Diamond), La Laguna, the Lobby Lounge, all pools, both pool bars and beach
  • Dining and beverage gratuities
  • Applicable package taxes
  • On-property bird watching boat tour
  • Use of bikes to tour the property
  • Complimentary access to tennis and paddle courts, and complimentary use of rackets and balls
  • Non-motorized watersports, including kayaks, guided catamaran tours, snorkeling, stand-up paddle and windsurf on stand-up paddle boards
  • Wi-Fi throughout your stay
  • Valet parking
  • Access to the fitness center


Traveling with children?

  • Up to two children ages 17 and under stay free sharing the same room with their parents
  • Three hours of activities daily at the Kids Club for children ages 4-12
  • Unlimited fun at the Teens Room by Sony Playstation for children ages 10-17
  • Premium Appetite for Luxury inclusive meal plan for children: Children 5 and under dine for free when accompanied by an adult and selecting from our delicious Children's Menu at Fairmont Mayakoba's restaurants
  • This package does not include meals for children 6-17; the Premium Appetite for Luxury plan for children can be added at a special promotional price during the reservation process
  • 401 rooms and suites
  • 3 a la carte restaurants (2 International, and Mexican)
  • 4 bars
  • 5 pools including 1 children's pool
  • Tennis courts
  • El Camaleon 18-hole golf course on site
  • Willow Stream Spa
  • Beauty salon
  • Gift shop
  • Meeting facilities
  • Water sports centre
  • Internet station (fee)  
  • Convention Facility

Fairmont Room

  • 1 king or 2 queen beds
  • Jungle or resort view available
  • Balcony or terrace
  • Soaking tub
  • Glass shower
  • Flat screen TV
  • Bose radio and CD player
  • Desk
  • Refreshment centre
  • Phones

Deluxe Casita Room

  • 1 king or 2 queen beds
  • Forest view 
  • Balcony or terrace
  • Soaking tub
  • Glass shower
  • Flat screen TV
  • Bose radio and CD player
  • Desk
  • Refreshment centre
  • Phones

Signature Casita Room

  • 1 king or 2 queen beds
  • Water canal view 
  • Private entrance
  • Balcony or terrace
  • Soaking tub
  • Glass shower
  • Flat screen TV
  • Bose radio and CD player
  • Desk
  • Refreshment centre
  • Phones

Beach Area Casita

  • 1 king or 2 queen beds
  • Mangrove view 
  • Butler service
  • Oversized windows
  • Close to the beach
  • Balcony or terrace
  • Soaking tub
  • Glass shower
  • Flat screen TV
  • Bose radio and CD player
  • Desk
  • Refreshment centre
  • Phones

Oceanfront Casita

  • 2 queen beds
  • Ocean view
  • Stairs descending to the beach
  • Butler service
  • Oversized windows
  • Close to the beach
  • Terrace with ocean views
  • Soaking tub
  • Glass shower
  • Flat screen TV
  • Bose radio and CD player
  • Desk
  • Refreshment centre
  • Phones

Signature Casita Suite

  • 1 king or 2 queen beds
  • Lagoon Water canal view
  • High ceilings
  • Wrap around balcony
  • Master bedroom
  • Living room with sofa bed
  • 2 bathrooms
  • Soaking tub
  • Glass shower
  • Flat screen TV
  • Bose radio and CD player
  • Desk
  • Refreshment centre
  • Phones

Beach Area Casita Suite

  • 1 king bed
  • Mangrove and water canal view
  • Close to the beach
  • Butler service
  • High ceilings
  • Master bedroom
  • Living room with sofa bed
  • 2 bathrooms
  • Wrap around balcony
  • Soaking tub
  • Glass shower
  • 2 Flat screen TVs
  • Bose radio and CD player
  • Desk
  • Refreshment centre
  • Phones

Oceanfront Casita Suite

  • 1 king bed
  • Ocean view
  • Private stairway
  • Master bedroom and bath
  • Seperate living and dining area
  • 4 piece master bathroom
  • Butler service
  • Oversized windows
  • Infinity pool on private terrace
  • Balcony
  • Soaking tub
  • Glass shower
  • 2 Flat screen TVs
  • Bose radio and CD player
  • Desk
  • Refreshment centre
  • Phones

Oceanfront Premium Suite

  • 1 king bed
  • Ocean view
  • Private stairway
  • Master bedroom and bath
  • Second bathroom
  • Seperate living and dining area
  • 4 piece master bathroom
  • Butler service
  • Oversized windows
  • Infinity pool on private terrace
  • Balcony
  • Soaking tub
  • Glass shower
  • 2 Flat screen TVs
  • Bose radio and CD player
  • Desk
  • Refreshment centre
  • Phones
  • Can connect to oceanfront casita

Specialty Suite Coral

  • 1 king bed
  • Lagoon and canal view
  • Master bedroom and bath
  • Second bathroom
  • Seperate living and dining area
  • 4 piece master bathroom
  • Kitchen
  • Butler service
  • Oversized windows
  • Infinity pool on private terrace
  • Balcony
  • Soaking tub
  • Glass shower
  • 2 Flat screen TVs
  • Bose radio and CD player
  • Desk
  • Phones

Specialty Suite Bambu

  • 1 king bed
  • Entire property and ocean view
  • Can be connected to Fairmont room
  • Guest powder room
  • Master bedroom and bath
  • Seperate living and dining area
  • 4 piece master bathroom
  • Kitchen
  • Butler service
  • Oversized windows
  • Infinity pool on private terrace
  • Balcony
  • Soaking tub
  • Glass shower
  • 2 Flat screen TVs
  • Bose radio and CD player
  • Desk
  • Phones

Presidential Suite "La Tortuga"

  • 1 king bed
  • Lagoon and water canal view
  • On its own island
  • Can combine two signature casitas for three bedrooms
  • Master bedroom
  • Living and dining rooms
  • High ceilings
  • 4 piece marble bathroom
  • Soaking tub
  • Glass shower
  • Guest bathroom
  • 2 flat screen TV's
  • Bose radio and CD player
  • Phones
  • Butler service
  • Private infinity pool

Presidential Suite El Camaleon

  • 1 king bed and 2 queen beds
  • Ocean and golf course view
  • 2 bedrooms
  • Private stairway to beach
  • Can combine with Ocean front Casita for 3 bedrooms
  • high ceilings
  • Office area
  • Living and dining rooms
  • High ceilings
  • 4 piece marble bathroom
  • Soaking tub
  • Glass shower
  • Guest bathroom
  • 2 flat screen TV's
  • Bose radio and CD player
  • Phones
  • Butler service
  • Private infinity pool
  • Oversized terrace

Restaurants

Brisas

  • A la carte for breakfast, lunch and dinner
  • Mexican
  • Live music
  • Formal dress is required for dinner
  • Reservations required

El Puerto

  • A la carte for dinner
  • Latin-Asian cuisine
  • Dress code is resort casual for dinner (No tank tops, T-shirts or shorts)
  • Reservations required

La Laguna

  • Buffet for breakfast, A la carte for lunch and dinner
  • Mexican
  • Dress code is resort casual.

Cafe Maya

  • Deli and coffee shop

El Cafecito Mayakoba

  • Salads and sandwiches

Bars

  • La Laguna Lounge
  • Las Olas Pool bar
  • Aqua Pool bar
  • El Lobby lounge


For the Kids - Kids Eat FREE at Fairmont Mayakoba, Riviera Maya. Children 0-5 years old eat free when eating with their parents and choosing from our delicious Kids Menu at any of Fairmont Mayakoba's exclusive restaurants, including La Laguna, Brisas and El Puerto.

This offer excludes meals ordered through in room dining, beach, pool and the kids club Complimentary daily access to the resort's kids club (3 hours maximum per day per kid, ages 4-12). Guests can select from two schedules: - From 9:00 am to 12:00 pm, or - From 5:00 pm to 8:00 pm

Offer subject to change.

Fairmont Mayakoba offers the following Willow Stream Spa facilities and treatments:

Facilities

  • Gym
  • Massage rooms
  • Whirlpool baths
  • Beauty salon

Massages

  • Deep tissue massage
  • Willow stream stone massage
  • Stress relief massage
  • Aromatherapy massage
  • Pregnancy massage
  • Reflexology massage

Facial treatments

  • Advanced correcting facial
  • Brightening luminescence facial
  • Sensitive skin facial
  • Vitamin boost facial
  • Custom cleanse facial
  • Gentleman's facial

Wraps

  • Nourishing mineral wrap
  • Energizing detox marine algae wrap
  • Medicinal stream elements moor-mud wrap

Other treatments

  • Manicure, pedicure
  • Mayan baths
  • Body exfoliation

El Camaleón golf course

  • 18 holes
  • Par 72
  • Four sets of tees
  • Over 7,000 yards from the professional tee
  • 100% Paspalum grass
  • Two breathtaking seaside holes
  • Water comes into play on all but three holes
  • Four cenotes (natural subterranean caves) also come into play
  • Driving range and putting and pitching green
  • All golf carts are equipped with advanced GPS yardage and golfer assistance systems
  • Golfers can keep score electronically, monitor scores in other groups and even order food and beverages from their cart!
  • Clubhouse Shower/locker facilities
  • Golf Shop
  • Restaurant and Snack Bar
  • Tournament Services

Bonus Features - Resort credit of $300 on beverages, food, Minimum of 3 nights required per room per stay. Restrictions apply.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Fairmont Mayakoba
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Fairmont Mayakoba
Carretera Federal Cancun Km 298, Solidaridad, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.