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Generations Riviera Maya by Karisma

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Overview
Regarded as one of Mexico's top-rated Gourmet Inclusive resorts, Generations Riviera Maya by Karisma is perfect for families, wedding parties, and couples looking to spend time together in the Mexican sun. With its convenient location by the adults only El Dorado, destination wedding guests have a range of accommodations options for the special occasion. Located beachfront on a secluded beach, and 15 minutes from Playa del Carmen, this luxury hotel features spacious swim-up suites, butler services, gourmet dining, family-themed nights, the Eko Kids Club, free Wi-Fi, and more!

Location: Beachfront, 15 minutes from Playa del Carmen

Highlights
  • Awarded with the "AAA Four Diamond Award"
  • Swimming pools
  • Kids Club
  • Rooms service 24 hours a day
  • "Naay Spa"

tripadvisor Traveler Reviews
  • Steve D : Paris, France
Liking Generations

We have had a good trip with our kids their spouses and a grandson nearly 4. Adults can easy walk or golf cart taxi to all the restaurants and activities at adjacent El Dorado Casitas. Short drive from airport. Nice excursions available. Our grandson loves beaches and Generations pool is great for his ability. KidsClub is a drop off playroom that he loved.

  • 131lw : Fairfield, Texas
Amazing food and service!!!

An awesome experience!We loved all our waiters and waitresses in the restaurants and especially Jonas & Esther in the market and Jesus at the Palms!Vanessa our butler was superb!Our waiter on the beach, Noe, was very efficient and lots of fun!Francisco was very helpful!Else, the activities facilitator, is like family now!Nick, the new activities helper, will be a good addition to the staff!We had a great time and can't wait to return.

  • Cherie H :
Beautiful but be warned!

Generations is a beautiful resort without a doubt. The property is well maintained and the staff are professional and accommodating. 5 stars for the staff alone.However, beware of the all-inclusive fee bait and switch! We came here with friends that used Interval International to book our rooms, who in turn turned the reservation over to Exotics travel that is located onsite at Generations. When we checked in we were told that we needed to pay the all-inclusive fee of $1170 for 5 days directly to the Exotics office, but since they were closed for the day, we could pay it the next morning. I asked the front desk clerk to confirm the amount and write it down. She wrote $1170. The next day we went to the Exotics office and they charged my card $1770! When questioned about the discrepancy we were given a vague response. So, instead of going round and round with them, I decided I'd take this up again at the front desk. The young lady at the front desk checked her computer for our reservation and again confirmed that the charge should be $1170. Even she was perplexed by the different charge and stated it was more than their current rate. I asked her to please write it down again and sign her name. She said she would contact the Exotics office to clear up the matter. A couple days later, I check my credit and see they charged me $1770! So I called to the front desk and requested that the General Manager, Enrique Olvera, contact me. He did not, which I mentioned to the front desk. Later that day, Exotics contacted me and gave me a song and dance about how it was a computer keying error and the charge is $1770. This is bull, because on the Generations website, Costco and Expedia the all-inclusive fee for our dates were ALL between $1100-$1200! Again I requested to speak to the GM....no response!So, instead of letting this issue ruin my vacation, I decided I'll deal with this with my credit card company later.Note to GM Enrique Olvera: there is no need to respond to this review with the cut and past condescending response that is given to all the reviews on TripAdvisor. As a matter of basic customer service you should have reached out to us and settled this matter. Either Exotics is padding the fee or something slick is going on here.I wish this issue had not tainted my stay, because other than being ripped off for $600, I had a lovely time.

  • Cheryl B : San Dimas, California
first time at generations

I would definitely recommend this property to family and friends The atmosphere was so inviting. The staff was so helpful and knowledgeable. The weather was perfect. The bed was heavenly. the infinite pool was the perfect temperature

  • Attila S : Windsor, Canada
WORST RESORT WE HAVE EVER STAYED AT. AVOID IT!

My wife and I have been to dozens of resorts both together and individually with our families. We were compelled to put a review because of how bad of an experience we had at this resort.1 - Check-in: We arrived at 10:00am with a 1 year old infant baby. Check-in is at 3:00pm, the resort was nearly empty, we were informed that they were at 30% occupancy. Nevertheless, even with the low occupancy, they made us wait 6 hours with an infant to check-in to our room. They offered to let us put her down for a nap in the kids club, which we did. 2 - The Room: Beautiful, large, well appointed room. One of the biggest and nicest rooms we have ever been in, we had the 1 bedroom with swim up infinity pool. Once we started to settle in, we noticed all the issues, here is the list:- Upon arrival into the room we noticed that the balcony and pool area were not cleaned, dirty plastic cups on the balcony, food and bugs all over. Called to get it cleaned, nobody came until they made up the room the next day.- No Hot water in the shower, mentioned to butler many times but nothing was done.- 1st baby bath tub was broken, 2nd baby bath tub was missing the hose to plug the drain hole, 3rd baby bath tub was good but took 30 minutes to arrive and delayed our infants bed time. - Room service - Food was decent but took 45 minutes to 1 hour to arrive. Not sure why because the Resort was empty.- Bug on the balcony and swim up pool were so bad we couldn't even use it. The staff didn't care to do anything about it. They said they sprayed but it didn't seem to have any effect, needless to say, the swim up pool and balcony were a waste. 3 - The Atmosphere:-Small resort - 150 rooms, nothing to do.-The resort was empty, granted we were there in low season, however, I would say maybe 15-20 rooms were occupied while we were there which is extremely low even for the season. All the restaurants were always empty, entertainment was non existent due to lack of participation.4 - The Beach:- About 2 feet deep swimmable area, sandbags and natural rocks block you from going deeper. Cabanas on beach are nice, no food on beach!5 - The Food:-1 options for breakfast/lunch - no sleeveless shirts allowed, for men only. - Dinner option is 2 open restaurants per night, Jade and Habb are inedible, we didn't try the Wine Kitchen. Our daughter caught hand foot and mouth disease (maybe from the kids club). We checked out and switched to Azul Beach resorts on day 4 and it was great.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 Meals daily plus snacks
  • All drinks (domestic beer and cocktails, select international brands, house wine with meals)
  • 24hr Room service
  • Kids Club (4-12 yrs)
  • Kids' menu
  • Baby amenities
  • Fitness centre
  • Free Wifi
  • Scuba clinics in the pool
  • Welcome glass of champagne
  • Full service concierge
  • Daily activities
  • Non-motorized water sports
  • Daily and nightly entertainment
  • 144 Rooms
  • 5 Restaurants
  • Swimming pools
  • 3 Bars
  • Wi-Fi
  • Laundry service (fee)
  • Tour Desk (fee)
  • Car Rental Desk (fee)
  • Gift Shop
  • Beauty Salon (fee)
  • Spa (fee)
  • Kids Club
  • Scuba Diving Center (fee)
Ocean Front Luxury Jacuzzi Suite

  • 1 King or 2 Double Beds
  • Seperate area with double and single sofa beds
  • 2 Tvs and in-room entertainment
  • Luxurious bathroom with his and hers sinks and a Jacuzzi for two
  • Butler Service
  • Mini Bar
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 2 Adults and 2 Children

Ocean Front One Bedroom Jacuzzi Suite

  • 1 Master bedroom with King size bed and Jacuzzi
  • Balcony with infinity pool option available for a fee
  • Living room with double and single sofa beds
  • 2 TVs and in-room entertainment
  • One and a half bathrooms
  • Butler service
  • Special "aguas del amor" private outdoor shower
  • Dining Area with Seating for eight
  • Fully Equipped Kitchenette
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 1 Adult and 1 Teen and 3 Children or 2 Adults + 3 Children

Ocean Front One Bedroom Swim Up Jacuzzi Suite

  • 1 Master bedroom with King size bed and Jacuzzi
  • Living room with double and single sofa beds
  • Water mirror balcony connecting to main pool
  • DVD player
  • 2 TVs and in-room entertainment
  • One and a half bathrooms
  • Butler service
  • Special "aguas del amor" private outdoor shower
  • Dining Area with Seating for eight
  • Fully Equipped Kitchenette
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 1 Adult and 1 Teen and 3 Children or 2 Adults + 3 Children

Ocean Front Two Bedroom Jacuzzi Suite

  • Consisting of both the Ocean Front One Bedroom Jacuzzi Suite and Luxury Jacuzzi Suite
  • Balcony with infinity pool option available for a fee
  • TVs and in-room entertainment
  • One and a half bathrooms
  • Butler service
  • Special "aguas del amor" private outdoor shower
  • Dining Area with Seating for eight
  • Fully Equipped Kitchenette
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 4 adults and 4 children

Ocean Front Two Bedroom Swim Up Jacuzzi Suite

  • Consisting of both the Ocean Front One Bedroom Jacuzzi Suite and Luxury Jacuzzi Suite
  • Water mirror balcony that connects to the main pool
  • TVs and in-room entertainment
  • One and a half bathrooms
  • Butler service
  • Special "aguas del amor" private outdoor shower
  • Dining Area with Seating for eight
  • Fully Equipped Kitchenette
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 4 adults and 4 children

Ocean Front Three Bedroom Jacuzzi Suite

  • Consisting of an Oceanfront One-Bedroom Jacuzzi Suite connected to two Luxury Jacuzzi Suites
  • Balcony with infinity pool option available for a fee
  • TVs and in-room entertainment
  • One and a half bathrooms
  • Butler service
  • Special "aguas del amor" private outdoor shower
  • Dining Area with Seating for eight
  • Fully Equipped Kitchenette
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 6 adults and 6 children

Ocean Front Three Bedroom Swim Up Jacuzzi Suite

  • Consisting of an Oceanfront One-Bedroom Jacuzzi Suite and two Luxury Jacuzzi Suites
  • Water mirror balcony that connects to the main pool
  • TVs and in-room entertainment
  • One and a half bathrooms
  • Butler service
  • Special "aguas del amor" private outdoor shower
  • Dining Area with Seating for eight
  • Fully Equipped Kitchenette
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 6 adults and 6 children

Restaurants

Chef Market

  • A la carte for breakfast and lunch
  • International cuisine

Habb 

  • A la carte for dinner
  • Mediterranean
  • Dress code is casual elegance (long trousers and collared shirts for gentlemen)

Jade

  • A la carte for dinner
  • Asian cuisine
  • Dress code is casual elegance (long trousers and collared shirts for gentlemen)

Palms Gourmet Terrace

  • A la carte for lunch
  • Mexican cuisine

Wine Kitchen

  • A la carte for dinner
  • Restaurant and tasting room
  • Dress code is casual elegance (long trousers and collared shirts for gentlemen)

Bars

  • Tamarind lobby lounge
  • Swell swim up bar
  • Sling Bar cocktail bar and lounge
Kids Deal - Children 0-2yrs are FREE, children from 3-12yrs pay special rate. Valid when sharing a room with 2 paying adults.
For the Kids - Eko Kids Club for ages 4-12. NEW! Little Eko Chefs Program, available weekdays from 4-5 pm. Babysitting available for a fee.

Offers subject to change

Generations Riviera Maya offers the following Naay Spa facilities and treatments:

Facilities

  • Massage rooms
  • Gym
  • Sauna
  • Steam room
  • Beauty salon
  • Whirlpool baths

Massages

  • Full body deep massage
  • Hot stone massage
  • Back massage
  • Stress relief massage
  • Thai massage
  • Aromatherapy massage

Facial treatments

  • O2 facial
  • Deep cleansing facial
  • Refreshing facial
  • Facial for men
  • Anti-ageing facial

Wraps

  • Chocolate wrap
  • Jasmine and aloe vera wrap
  • Seaweed wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair styling
  • Hair removal
  • Makeup
Stay at 1, Play at 3 - Exchange privileges with El Dorado Royale and El Dorado Royale Casitas, as long as the guests are 18+yrs.

Gourmet Honeymoon & Anniversary Package - Complimentary when booking a 5 night stay or longer in Luxury Swim up or higher.
Copy of marriage certificate (or wedding invitation with wedding photo) required at check-in. Can be reserved for use up to 30 days after wedding date for honeymoons and 30 days before and after wedding date for anniversaries.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Offers subject to change

Resort Location Map


  • Generations Riviera Maya by Karisma
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Generations Riviera Maya by Karisma
Km 45, Carretera Cancun - Tulum, 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.