Generations Riviera Maya by Karisma
- What's Included
- All Inclusive Features
My husband and I are in this hotel at present and just can't wait till we get home to let everyone out there know that this is the hotel to come to if you value service that's second to none. On top of all the other beautiful aspects of being here (see my other rave reviews for full and honest information) you'll find that you are treated with respect, courtesy and open-hearted generosity of spirit.We have experienced great staff all around the World in our travels, but this resort tops them all.
We enjoyed our stay for many reasons. Especially we would like to compliment Butler Luiz for his extra care for our needs on a daily basis. Server Esther in Chefs Market was outstanding. After the first day she knew our drinks, etc. without asking (party of four). Every employee was polite, cheerful and helpful. Our accommodations were excellent. As was the cleanliness of the entire facility. This is great place for a family vacation.V and M from the Jersey Shore
This place has definitely exceeded my expectations! When booking our reservations for my brother's wedding, I was pretty skeptical about all-inclusive resorts. I always wondered, what's the catch? I mean, one fee per night per person that included your lodging, food and drinks consumption for he entire stay. Of course the food quality isn't going to be a Michelin starred restaurant, but the resort itself is modern, clean, has an extremely friendly and helpful staff, there's tons of activities to do for the adults and especially the kids. Considering you are beachside and have access to 3-resorts for the price of one, my family and I didn't have the need to really go anywhere because all of the relaxation and amenities we needed were all within a close vicinity. The bedrooms were spacious, clean and modern. My family enjoyed our stay there so much, we couldn't help but rave about the amazing time we all got to spend partying, relaxing and most importantly spending time together. I'd definitely go there again and highly recommend staying at the Generations Riviera Maya Resort if you want to vacate to Mexico!
We had the most amazing Butler team you could ever imagine, they helped us with every single thing we needed plus moreJesus, Yemil & Luiz. They were great they were there every time we needed anything. Loved them all
Loved this vacation. From the minute we arrived we were treated like royalty. Can't wait to go back.Everyone from the maid to the servers to the butlers always had a smile on their face and was genuinely happy to see you and serve you. When you asked how they were...their answer was "excellente" and you truly believed them.The customer service was superior to any of the hotels that I have stayed at the past 35 years (I am 53 years old). The hotel staff -- Francesco and Claudia were amazing!!!! The servers Ceasar and Abner Kumulchi were beyond excellent -- always there getting you a drink without even asking for one, serving you on the beach, cleaning your sunglasses (yes, cleaning your sunglasses) or just having a friendly conversation.Ester in the Chef Market was wonderful -- 'Luis, our butler (yes butler) was always there to answer any of our questions, to see if we needed anything, to make dinner reservation, etc. Beyond helpful and always at our beck and call. The suites were beyond spacious, brand new and immaculate! The beach was pristine and the pool was spick and span.I can't wait to go back!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus snacks
- All drinks (domestic beer and cocktails, select international brands, house wine with meals)
- 24hr Room service
- Kids Club (4-12 yrs)
- Kids' menu
- Baby amenities
- Daily activities
- Non-motorized water sports
- Evening entertainment
- 144 Rooms
- 4 Restaurants
- 2 Bars
- Laundry service (fee)
- Tour Desk (fee)
- Car Rental Desk (fee)
- Gift Shop
- Beauty Salon (fee)
- Spa (fee)
- Kids Club
- Scuba Diving Center (fee)
- 1 King or 2 Double Beds
- LED TV with Blue Ray Disc Player
- Luxurious bathroom with frosted doors, his and hers sinks and a Jacuzzi for two
- Deluxe bathrobes
- iPod docking station
- Butler Service
- Mini Bar
- Iron & Ironing board
- Balcony or Terrace
- Vanity Mirror
- Coffee Maker
- Radio alarm clock
- Amenity Kit
- Air Conditioned
- Hair Dryer
- Safety Deposit Box
- Direct dial telephone
- Maximum 2 Adults or 2 Adults and 2 Children
- 1 Master bedroom with King size bed
- Living room with sofa bed
- Blue Ray Disc Player
- A second TV/Blue Ray Disc Player and gaming console
- Special "aguas del amor" private outdoor shower
- Dining Area with Seating for Six
- Fully Equipped Kitchen
- Maximum 2 Adults or 2 Adults and 3 Children
Resort Location Map
Generations Riviera Maya by KarismaRiviera Maya,Mexico
- Hotel Contacts
- Extra Info
Km 45, Carretera Cancun - Tulum, 77710 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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