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Generations Riviera Maya by Karisma

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Overview
Regarded as one of Mexico's top-rated Gourmet Inclusive resorts, Generations Riviera Maya by Karisma is perfect for families, wedding parties, and couples looking to spend time together in the Mexican sun. With its convenient location by the adults only El Dorado, destination wedding guests have a range of accommodations options for the special occasion. Located beachfront on a secluded beach, and 15 minutes from Playa del Carmen, this luxury hotel features spacious swim-up suites, butler services, gourmet dining, family-themed nights, the Eko Kids Club, free Wi-Fi, and more!

Location: Beachfront, 15 minutes from Playa del Carmen

Highlights
  • Awarded with the "AAA Four Diamond Award"
  • Swimming pools
  • Kids Club
  • Rooms service 24 hours a day
  • "Naay Spa"

tripadvisor Traveler Reviews
  • KarHom : King of Prussia, Pennsylvania
Fun time

A group of us went and had a great time. Downfall- ants in the bathroom in hotel room and no glasses or kitchen supplies until asked. Jesus and Paulina as butlers were outstanding. We were so impressed Bruno remembered all 16 of our names after only a day. Pacco was great on the pool/beach activities and Esther was so wonderful to our younger kids at the buffet breakfast!

  • Gail M : Hebron, Indiana
Wouldn't recommend

Beautiful resort. They failed to give us the adjoining room we were promised. We had a "butler" but it was difficult to reach him. I think our entire experience would have been better if there was at least one employee per shift that was fluent in English. Since many Americans and Canadians stay there it would be nice if there wasn't the need for so much sign language and my limited Spanish and their limited English. We were there for a destination wedding. On the day of the wedding I had to call 4 times to get our room cleaned and they arrived while we were trying to dress for the wedding at 4:30pm. The food was not very good and even in the upscale restaurant we went to the portions were very tiny. Whoever planned this resort had wonderful ideas but went cheap on the staff and the food.

  • t0esinthesand : Wisconsin
Family Spring Break

This was a family spring break vacation. We had an amazing time from start to finish and we all agreed we absolutely love Generations resort and will be back again soon. We loved everything especially the service from all the staff. Their service and smiles maks the biggest difference! Thank you to all including Bruno, Francisco, Vanessa, Sebastian, David and Artios from Exotic. Lilliana(beach service), Samuel (room service) Miguel (Chef's Market) Manuel (Wine Kitchen) Carlos (Jade) and Oscar (House keeping). They and the rest of the staff (I wish I could name everyone) made our vacation relaxing, stress free and a wonderful memory that will last forever. Thank you!!!

  • Natey24 : Calgary, Canada
This resort has EVERYTHING

What can I say about this resort? This resort was an absolute powerhouse. I was absolutely impressed by the rooms at Generations. They surpassed every expectation I had going in. The food as well was very good as well, I recommend going to Jade Restaurant and getting the Mongolian Beef! Unreal flavour. The beach was a concern going there, but when you realize there are so many options with the El Dorado beaches right next to the resort, it changed my entire outlook. Not that the beach at Generations was bad, but rather very busy, being a family friendly resort; which made the atmosphere more exciting in my opinion.Now I want to send a special shout out to Gerardo aka "Gerard Butler" and Israel "like the country" who were our Butlers during the 7 day stay. These guys went above and beyond to make sure our stay was above what we expected. They were the most personable individuals to work with as I was preparing a surprise engagement. They made this a breeze as all I had to do was merely cope with the nervous butterflies. These two young men need the recognition they deserve. We went there not expecting to use the butler service, but rather "do it ourselves." But that was far from the truth. Gerardo and Israel will never be forgotten in my life as they helped me to create the most memorable moment of my life so far. For that, they need to be recognized for having the utmost class and professionalism. I wish them and the rest of the staff at Generations a life of happiness and success and hope to see you again soon.

  • wisconsinmomto2 : Plymouth, Wisconsin
Excellent staff members and guide

Jonas at the Chef Market restaurant was amazing. He always recognized us by name and he communicated in Spanish with our teens, who are taking Spanish in school. He was delightful! Paco was also great with kids and adults alike as he led volleyball on the sand and in the water. Muriel provided an excellent yoga class. Staff throughout the hotel did a super job. We also particularly enjoyed our snorkeling excursion, which we booked through the hotel. Jorge Arias was our guide, and he made the experience so special for our entire family. I'm not a swimmer, but he really put me at ease and helped me feel comfortable doing this with my husband and children. This hotel is excellent for families with young children or those in early teens. Our kids are 16 and 17, and I felt they were much older than most there and were somewhat limited in what they could do unless we did excursions off property. There are A LOT of young kids in the pools here and on the beach. The water was not swimmable due to seaweed.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 Meals daily plus snacks
  • All drinks (domestic beer and cocktails, select international brands, house wine with meals)
  • 24hr Room service
  • Kids Club (4-12 yrs)
  • Kids' menu
  • Baby amenities
  • Fitness centre
  • Free Wifi
  • Scuba clinics in the pool
  • Welcome glass of champagne
  • Full service concierge
  • Daily activities
  • Non-motorized water sports
  • Daily and nightly entertainment
  • 144 Rooms
  • 5 Restaurants
  • Swimming pools
  • 3 Bars
  • Wi-Fi
  • Laundry service (fee)
  • Tour Desk (fee)
  • Car Rental Desk (fee)
  • Gift Shop
  • Beauty Salon (fee)
  • Spa (fee)
  • Kids Club
  • Scuba Diving Center (fee)
Ocean Front Luxury Jacuzzi Suite

  • 1 King or 2 Double Beds
  • Seperate area with double and single sofa beds
  • 2 Tvs and in-room entertainment
  • Luxurious bathroom with his and hers sinks and a Jacuzzi for two
  • Butler Service
  • Mini Bar
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 2 Adults and 2 Children

Ocean Front One Bedroom Jacuzzi Suite

  • 1 Master bedroom with King size bed and Jacuzzi
  • Balcony with infinity pool option available for a fee
  • Living room with double and single sofa beds
  • 2 TVs and in-room entertainment
  • One and a half bathrooms
  • Butler service
  • Special "aguas del amor" private outdoor shower
  • Dining Area with Seating for eight
  • Fully Equipped Kitchenette
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 1 Adult and 1 Teen and 3 Children or 2 Adults + 3 Children

Ocean Front One Bedroom Swim Up Jacuzzi Suite

  • 1 Master bedroom with King size bed and Jacuzzi
  • Living room with double and single sofa beds
  • Water mirror balcony connecting to main pool
  • DVD player
  • 2 TVs and in-room entertainment
  • One and a half bathrooms
  • Butler service
  • Special "aguas del amor" private outdoor shower
  • Dining Area with Seating for eight
  • Fully Equipped Kitchenette
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 1 Adult and 1 Teen and 3 Children or 2 Adults + 3 Children

Ocean Front Two Bedroom Jacuzzi Suite

  • Consisting of both the Ocean Front One Bedroom Jacuzzi Suite and Luxury Jacuzzi Suite
  • Balcony with infinity pool option available for a fee
  • TVs and in-room entertainment
  • One and a half bathrooms
  • Butler service
  • Special "aguas del amor" private outdoor shower
  • Dining Area with Seating for eight
  • Fully Equipped Kitchenette
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 4 adults and 4 children

Ocean Front Two Bedroom Swim Up Jacuzzi Suite

  • Consisting of both the Ocean Front One Bedroom Jacuzzi Suite and Luxury Jacuzzi Suite
  • Water mirror balcony that connects to the main pool
  • TVs and in-room entertainment
  • One and a half bathrooms
  • Butler service
  • Special "aguas del amor" private outdoor shower
  • Dining Area with Seating for eight
  • Fully Equipped Kitchenette
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 4 adults and 4 children

Ocean Front Three Bedroom Jacuzzi Suite

  • Consisting of an Oceanfront One-Bedroom Jacuzzi Suite connected to two Luxury Jacuzzi Suites
  • Balcony with infinity pool option available for a fee
  • TVs and in-room entertainment
  • One and a half bathrooms
  • Butler service
  • Special "aguas del amor" private outdoor shower
  • Dining Area with Seating for eight
  • Fully Equipped Kitchenette
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 6 adults and 6 children

Ocean Front Three Bedroom Swim Up Jacuzzi Suite

  • Consisting of an Oceanfront One-Bedroom Jacuzzi Suite and two Luxury Jacuzzi Suites
  • Water mirror balcony that connects to the main pool
  • TVs and in-room entertainment
  • One and a half bathrooms
  • Butler service
  • Special "aguas del amor" private outdoor shower
  • Dining Area with Seating for eight
  • Fully Equipped Kitchenette
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 6 adults and 6 children

Restaurants

Chef Market

  • A la carte for breakfast and lunch
  • International cuisine

Habb 

  • A la carte for dinner
  • Mediterranean
  • Dress code is casual elegance (long trousers and collared shirts for gentlemen)

Jade

  • A la carte for dinner
  • Asian cuisine
  • Dress code is casual elegance (long trousers and collared shirts for gentlemen)

Palms Gourmet Terrace

  • A la carte for lunch
  • Mexican cuisine

Wine Kitchen

  • A la carte for dinner
  • Restaurant and tasting room
  • Dress code is casual elegance (long trousers and collared shirts for gentlemen)

Bars

  • Tamarind lobby lounge
  • Swell swim up bar
  • Sling Bar cocktail bar and lounge
Kids Deal - Children 0-2yrs are FREE, children from 3-12yrs pay special rate. Valid when sharing a room with 2 paying adults.
For the Kids - Eko Kids Club for ages 4-12. NEW! Little Eko Chefs Program, available weekdays from 4-5 pm. Babysitting available for a fee.

Offers subject to change

Generations Riviera Maya offers the following Naay Spa facilities and treatments:

Facilities

  • Massage rooms
  • Gym
  • Sauna
  • Steam room
  • Beauty salon
  • Whirlpool baths

Massages

  • Full body deep massage
  • Hot stone massage
  • Back massage
  • Stress relief massage
  • Thai massage
  • Aromatherapy massage

Facial treatments

  • O2 facial
  • Deep cleansing facial
  • Refreshing facial
  • Facial for men
  • Anti-ageing facial

Wraps

  • Chocolate wrap
  • Jasmine and aloe vera wrap
  • Seaweed wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair styling
  • Hair removal
  • Makeup
Stay at 1, Play at 3 - Exchange privileges with El Dorado Royale and El Dorado Royale Casitas, as long as the guests are 18+yrs.

Gourmet Honeymoon & Anniversary Package - Complimentary when booking a 5 night stay or longer in Luxury Swim up or higher.
Copy of marriage certificate (or wedding invitation with wedding photo) required at check-in. Can be reserved for use up to 30 days after wedding date for honeymoons and 30 days before and after wedding date for anniversaries.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Offers subject to change

Resort Location Map


  • Generations Riviera Maya by Karisma
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Generations Riviera Maya by Karisma
Km 45, Carretera Cancun - Tulum, 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.