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Generations Riviera Maya by Karisma

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Overview
Regarded as one of Mexico's top-rated Gourmet Inclusive resorts, Generations Riviera Maya by Karisma is perfect for families, wedding parties, and couples looking to spend time together in the Mexican sun. With its convenient location by the adults only El Dorado, destination wedding guests have a range of accommodations options for the special occasion. Located beachfront on a secluded beach, and 15 minutes from Playa del Carmen, this luxury hotel features spacious swim-up suites, butler services, gourmet dining, family-themed nights, the Eko Kids Club, free Wi-Fi, and more!

Location: Beachfront, 15 minutes from Playa del Carmen

Highlights
  • Awarded with the "AAA Four Diamond Award"
  • Swimming pools
  • Kids Club
  • Rooms service 24 hours a day
  • "Naay Spa"

tripadvisor Traveler Reviews
  • HankCardarelli : New York City, New York
Fun for all "Generations"!!!

Generations was great, our room with the pool paid for itself 10x over the morning it rained. The service staff is truly top notch and constantly puts in 100% all day, every day. The butler service is great but too 'decentralized' and borderline relentless with daily questions. If they were able to share 'guest information' faster, I think it would be better for guests and staff.

  • blg4087 : Baden, Pennsylvania
Unforgettable 30th Birthday!

This was our 8th visit to Mexico. For comparison purposes we've stayed at AM Resorts: Secrets Silversands, Secrets Capri, Karisma Hotels: El Dorado Royale (twice), El Dorado Casitas Royale, El Dorado Maroma and Playa Resorts: The Royal. We are a married couple in our early 30s. We stayed in an ocean front luxury jacuzzi room from 05/27/17-06/03/17. We are not members. We simply love the brand and enjoy the gourmet all-inclusive concept. Having stayed at EDR and EDCR we've used the facilities at Generations (GRM) before. We decided to celebrate my 30th birthday here because of the ocean view rooms and butler service. The personal staff interaction and level of service put GRM a step above the others in our book (enough so that we booked a return trip for Labor Day).Our ocean front luxury jacuzzi room was in building 18 on the 5th / top floor. The rooms are new and modern. Typical Karisma bath amenities (no bug spray this visit). Adequate bathroom lighting. Large floor to ceiling tiled shower with both rainfall and handheld shower heads (no outdoor shower in this room category). Water was luke warm at best. Separate toilet. Deep jetted tub. Double vessel sinks. Small living area and balcony. We had the best of both worlds being able to use the facilities at all 3 properties. If you have children and are unable to utilize the restaurants at EDR / EDCR I think the dining options could get repetitive at GRM. Unfortunately, Chef Market was under construction while we were there. Breakfast and lunch were temporarily served at Habb. They did the best they could with the setup but we found breakfast and lunch to be disappointing compared to previous visits. We only ate each meal once here. Swell was understaffed (only 1 bartender). He hustled to make drinks for everyone at the pool and beach. Alejandro, beach butler, was outstanding. We enjoyed talking to him and learning about the history of tequila. Our butlers, Beto and Jesus, went above and beyond. So attentive and friendly. Beto helped fulfill our special request of eating dinner on the balcony at Wine Kitchen to celebrate my birthday where Andres took great care of us. When we returned to our room there was champagne, chocolate covered strawberries, a personalized birthday card and balloons made into flowers. So thoughtful! They setup dinner reservations and spa treatments. Shuttled us to and from restaurants. Nothing was too much of an ask. We enjoyed a couples sky massage at EDCR. So peaceful and relaxing. A must in my book! Thank you Denise and partner for keeping us comfortable and working through the rain showers. A few things...Plenty of bali bedsNo hammocksFamily lounge with foosball, pool and board gamesAmazing aquatic show at night (a must see)Small gym but opens before 7 unlike the DoradosStaff promptly addressed nonfunctioning outdoor rinse stationsOther notable staff members...ClaudiaFrancisco, Exotic Travelers - thanks for helping us find a place to watch playoff hockeyJose, Santa Fe / Las Olas - not only did he remember us but he remembered our namesFelippe, D'Italia Villas - thank you for the lovely birthday dessert (candle and all)Jesus, D'Italia VillasHotel recommendations: install soft closing room doors, debug the Karisma appTraveler tips: complete pre-arrival form, enroll in welcome back program if returning guest, book Lomas airport transfer through Karisma for a discounted rate, visit the sky wedding venue, take the greenhouse and bike tour

  • Michael A :
Wedding Week

Our wedding was absolutely perfect. We had to make several last minute changes due to weather but the staff helped us and answered our every concern. We Could not have asked for a better room! Our butler, Candido, not only answered our every request but in a very promt fashion. I wish we would have known how important it is to make reservations for dinner before we arrived. It was absolutely beautiful and all the kids from our group loved the camp.

  • Dolores G : Houston, Texas
Beautiful Resort

The rooms were fabulous. The staff was very friendly and helpful. Pool and pool bar awesome. However, not impressed with beach grill or restaurant. The beach grill at El Dorado was much better and so was the entertainment. If you wasn't quiet and peaceful vacation then I recommend the Generations.

  • grimesmm : Wayne, Pennsylvania
Read fine print and be careful they don't steal $300 from you too! (Deposit Policy)

DO NOT book this resort or Karisma in general in advance unless you are absolutely sure you want to go there. We travel all the time and have never had a company not accept a cancelation and refund a $300 deposit for a reservation that is 9 months out!! I have seen companies keep a $50 fee , which is acceptable, but $300 when they have 9 months to rebook the room. Just completely unethical. (We did not prepay or get a discount for booking early by the way). When you go to make the reservation, be careful what you read upfront sounds like you have time to cancel in advance of reservation with FULL refund. However, when you go to click a box up making the reservation, buried in the fine print it states the $300 deposit is non-refundable immediately. They should have this outlined clearly in the open, not buried in the log terms and conditions you would only see by clicking the additional linking and reading it down buried in this long T&Cs document. They are simply taking money that is not warranted what so ever. Horrible customer experience. I don't care how great the reviews are about this resort, we will simply never give a company like this our money again and could have been a repeat customer. Reservation ID: 333320

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 Meals daily plus snacks
  • All drinks (domestic beer and cocktails, select international brands, house wine with meals)
  • 24hr Room service
  • Kids Club (4-12 yrs)
  • Kids' menu
  • Baby amenities
  • Fitness centre
  • Free Wifi
  • Scuba clinics in the pool
  • Welcome glass of champagne
  • Full service concierge
  • Daily activities
  • Non-motorized water sports
  • Daily and nightly entertainment
  • 144 Rooms
  • 5 Restaurants
  • Swimming pools
  • 3 Bars
  • Wi-Fi
  • Laundry service (fee)
  • Tour Desk (fee)
  • Car Rental Desk (fee)
  • Gift Shop
  • Beauty Salon (fee)
  • Spa (fee)
  • Kids Club
  • Scuba Diving Center (fee)
Ocean Front Luxury Jacuzzi Suite

  • 1 King or 2 Double Beds
  • Seperate area with double and single sofa beds
  • 2 Tvs and in-room entertainment
  • Luxurious bathroom with his and hers sinks and a Jacuzzi for two
  • Butler Service
  • Mini Bar
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 2 Adults and 2 Children

Ocean Front One Bedroom Jacuzzi Suite

  • 1 Master bedroom with King size bed and Jacuzzi
  • Balcony with infinity pool option available for a fee
  • Living room with double and single sofa beds
  • 2 TVs and in-room entertainment
  • One and a half bathrooms
  • Butler service
  • Special "aguas del amor" private outdoor shower
  • Dining Area with Seating for eight
  • Fully Equipped Kitchenette
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 1 Adult and 1 Teen and 3 Children or 2 Adults + 3 Children

Ocean Front One Bedroom Swim Up Jacuzzi Suite

  • 1 Master bedroom with King size bed and Jacuzzi
  • Living room with double and single sofa beds
  • Water mirror balcony connecting to main pool
  • DVD player
  • 2 TVs and in-room entertainment
  • One and a half bathrooms
  • Butler service
  • Special "aguas del amor" private outdoor shower
  • Dining Area with Seating for eight
  • Fully Equipped Kitchenette
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 1 Adult and 1 Teen and 3 Children or 2 Adults + 3 Children

Ocean Front Two Bedroom Jacuzzi Suite

  • Consisting of both the Ocean Front One Bedroom Jacuzzi Suite and Luxury Jacuzzi Suite
  • Balcony with infinity pool option available for a fee
  • TVs and in-room entertainment
  • One and a half bathrooms
  • Butler service
  • Special "aguas del amor" private outdoor shower
  • Dining Area with Seating for eight
  • Fully Equipped Kitchenette
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 4 adults and 4 children

Ocean Front Two Bedroom Swim Up Jacuzzi Suite

  • Consisting of both the Ocean Front One Bedroom Jacuzzi Suite and Luxury Jacuzzi Suite
  • Water mirror balcony that connects to the main pool
  • TVs and in-room entertainment
  • One and a half bathrooms
  • Butler service
  • Special "aguas del amor" private outdoor shower
  • Dining Area with Seating for eight
  • Fully Equipped Kitchenette
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 4 adults and 4 children

Ocean Front Three Bedroom Jacuzzi Suite

  • Consisting of an Oceanfront One-Bedroom Jacuzzi Suite connected to two Luxury Jacuzzi Suites
  • Balcony with infinity pool option available for a fee
  • TVs and in-room entertainment
  • One and a half bathrooms
  • Butler service
  • Special "aguas del amor" private outdoor shower
  • Dining Area with Seating for eight
  • Fully Equipped Kitchenette
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 6 adults and 6 children

Ocean Front Three Bedroom Swim Up Jacuzzi Suite

  • Consisting of an Oceanfront One-Bedroom Jacuzzi Suite and two Luxury Jacuzzi Suites
  • Water mirror balcony that connects to the main pool
  • TVs and in-room entertainment
  • One and a half bathrooms
  • Butler service
  • Special "aguas del amor" private outdoor shower
  • Dining Area with Seating for eight
  • Fully Equipped Kitchenette
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 6 adults and 6 children

Restaurants

Chef Market

  • A la carte for breakfast and lunch
  • International cuisine

Habb 

  • A la carte for dinner
  • Mediterranean
  • Dress code is casual elegance (long trousers and collared shirts for gentlemen)

Jade

  • A la carte for dinner
  • Asian cuisine
  • Dress code is casual elegance (long trousers and collared shirts for gentlemen)

Palms Gourmet Terrace

  • A la carte for lunch
  • Mexican cuisine

Wine Kitchen

  • A la carte for dinner
  • Restaurant and tasting room
  • Dress code is casual elegance (long trousers and collared shirts for gentlemen)

Bars

  • Tamarind lobby lounge
  • Swell swim up bar
  • Sling Bar cocktail bar and lounge
Kids Deal - Children 0-2yrs are FREE, children from 3-12yrs pay special rate. Valid when sharing a room with 2 paying adults.
For the Kids - Eko Kids Club for ages 4-12. NEW! Little Eko Chefs Program, available weekdays from 4-5 pm. Babysitting available for a fee.

Offers subject to change

Generations Riviera Maya offers the following Naay Spa facilities and treatments:

Facilities

  • Massage rooms
  • Gym
  • Sauna
  • Steam room
  • Beauty salon
  • Whirlpool baths

Massages

  • Full body deep massage
  • Hot stone massage
  • Back massage
  • Stress relief massage
  • Thai massage
  • Aromatherapy massage

Facial treatments

  • O2 facial
  • Deep cleansing facial
  • Refreshing facial
  • Facial for men
  • Anti-ageing facial

Wraps

  • Chocolate wrap
  • Jasmine and aloe vera wrap
  • Seaweed wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair styling
  • Hair removal
  • Makeup
Stay at 1, Play at 3 - Exchange privileges with El Dorado Royale and El Dorado Royale Casitas, as long as the guests are 18+yrs.

Gourmet Honeymoon & Anniversary Package - Complimentary when booking a 5 night stay or longer in Luxury Swim up or higher.
Copy of marriage certificate (or wedding invitation with wedding photo) required at check-in. Can be reserved for use up to 30 days after wedding date for honeymoons and 30 days before and after wedding date for anniversaries.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Offers subject to change

Resort Location Map


  • Generations Riviera Maya by Karisma
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Generations Riviera Maya by Karisma
Km 45, Carretera Cancun - Tulum, 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.