Generations Riviera Maya by Karisma

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Overview
Regarded as one of Mexico's top-rated Gourmet Inclusive resorts, Generations Riviera Maya by Karisma is perfect for families, wedding parties, and couples looking to spend time together in the Mexican sun. With its convenient location by the adults only El Dorado, destination wedding guests have a range of accommodations options for the special occasion. Located beachfront on a secluded beach, and 15 minutes from Playa del Carmen, this luxury hotel features spacious swim-up suites, butler services, gourmet dining, family-themed nights, the Eko Kids Club, free Wi-Fi, and more!

Location: Beachfront, 15 minutes from Playa del Carmen

Highlights
  • Awarded with the "AAA Four Diamond Award"
  • Swimming pools
  • Kids Club
  • Rooms service 24 hours a day
  • "Naay Spa"

tripadvisor Traveler Reviews
  • Lisa C :
Son with Nut Allergy. We were very happy!

We did a lot of research to find a resort that could support our son and his peanut allergy. Chef Jorge went above and beyond to make sure that my son was comfortable (on a daily basis) and answered any questions that we had. He is truly an asset to the resort. Our butler Candido was also great! He went above and beyond to make sure our needs were met, and always did so with a happy demeanor.

  • JulieMcDaniel : Seattle
Dissapointing

I give this resort a 3 star rating primarily for the rooms and the restaurants. The rooms are outstanding and the restaurants just ok. Let's also say that our family are Prestige Resort members which in my opinion offered very little value.Following is my feedback.1. Service... extremely disappointing. Room service takes 2.5 hours and most of the time they bought the wrong things and missed over 50% of the order. My daughter was sick and I had to go myself to a restaurant and pick up food.2. I tried calling the front desk at 9.15 pm... no answer. Tried calling room service.... no answer. Tried calling butlers desk.... no answer. Tried calling front desk.... no answer. Tried calling butler... no answer. How a 4* hotel can call itself one with the lack of responses I am not sure.3. Our membership deal is supposed to give us 50% off and normal rates were $25 more per night. Anyway, I will not be staying here again. As I mentioned facilities pretty good but if I had a choice of staying at a Karisma family property it would be Azul Sensatori for me. I give it an A for service, facilities, food and restaurants.

  • V1324ERpatrickb : Clermont, Florida
Barrett wedding

It was all good. Luiz our Butler was very helpful throughout our visit. He went out of his way to ensure we were well taken care of during our stay. Our room, with swim lane outside, was large and comfortable.

  • oopz1981 : Stoke-on-Trent, United Kingdom
Amazing

Best hotel I've ever stayed inCleanest rooms Best Food Amazing pools Excellent Bars Brilliant friendly staff Me and my family were made to feel like loyalty.Ioved every day of our 2 week stay. I can't wait to come back next year.

  • Robyn N : Collegeville, Pennsylvania
Beautiful and Family Friendly!

Our family vacationed with another family......many memories were made! The resort staff was extremely warm, welcoming, and attentive! Our butler was Luis who went above and beyond for our group! He made both our families feel as if he was our own private butler or even part of our family! He took so much time making dinner reservations, spa reservations, a special private event for our group, and attending to our every need! We can't thank Luis enough for all of his hard work and efforts to make our group feel as comfortable as possible during our stay! The resort is absolutely beautiful and well maintained! Staff members were viewed daily cleaning and making repairs as needed around the property. Our children loved the infinity pools outside our rooms, kid's club activities, and evening shows! The kid's club staff was incredibly professional and did an excellent job taking care of our children whenever they wanted to go there to play! Our group's only issue was losing one day of our vacation to an unexplainable GI illness. 9 of the 11 members of our group were unfortunate to experience vomiting/diarrhea over the course of a 24 hr time period. Possible causes of the illness were a virus from the beach, food poisoning, or bacteria in the water. The resort staff were extremely supportive during our illnesses and offered medical care as needed to keep us as comfortable as possible. Overall, our vacation was fantastic! I would only caution any family travelling to a different country that there are always risks of being exposed to new bacteria/viruses/germs that your body may not be used to. Take every precaution to protect yourselves no matter where you travel......but continue to give your families experiences to see the world!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 Meals daily plus snacks
  • All drinks (domestic beer and cocktails, select international brands, house wine with meals)
  • 24hr Room service
  • Kids Club (4-12 yrs)
  • Kids' menu
  • Baby amenities
  • Fitness centre
  • Free Wifi
  • Scuba clinics in the pool
  • Welcome glass of champagne
  • Full service concierge
  • Daily activities
  • Non-motorized water sports
  • Daily and nightly entertainment
  • 144 Rooms
  • 5 Restaurants
  • Swimming pools
  • 3 Bars
  • Wi-Fi
  • Laundry service (fee)
  • Tour Desk (fee)
  • Car Rental Desk (fee)
  • Gift Shop
  • Beauty Salon (fee)
  • Spa (fee)
  • Kids Club
  • Scuba Diving Center (fee)
Ocean Front Luxury Jacuzzi Suite

  • 1 King or 2 Double Beds
  • Seperate area with double and single sofa beds
  • 2 Tvs and in-room entertainment
  • Luxurious bathroom with his and hers sinks and a Jacuzzi for two
  • Butler Service
  • Mini Bar
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 2 Adults and 2 Children

Ocean Front One Bedroom Jacuzzi Suite

  • 1 Master bedroom with King size bed and Jacuzzi
  • Balcony with infinity pool option available for a fee
  • Living room with double and single sofa beds
  • 2 TVs and in-room entertainment
  • One and a half bathrooms
  • Butler service
  • Special "aguas del amor" private outdoor shower
  • Dining Area with Seating for eight
  • Fully Equipped Kitchenette
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 1 Adult and 1 Teen and 3 Children or 2 Adults + 3 Children

Ocean Front One Bedroom Swim Up Jacuzzi Suite

  • 1 Master bedroom with King size bed and Jacuzzi
  • Living room with double and single sofa beds
  • Water mirror balcony connecting to main pool
  • DVD player
  • 2 TVs and in-room entertainment
  • One and a half bathrooms
  • Butler service
  • Special "aguas del amor" private outdoor shower
  • Dining Area with Seating for eight
  • Fully Equipped Kitchenette
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 1 Adult and 1 Teen and 3 Children or 2 Adults + 3 Children

Ocean Front Two Bedroom Jacuzzi Suite

  • Consisting of both the Ocean Front One Bedroom Jacuzzi Suite and Luxury Jacuzzi Suite
  • Balcony with infinity pool option available for a fee
  • TVs and in-room entertainment
  • One and a half bathrooms
  • Butler service
  • Special "aguas del amor" private outdoor shower
  • Dining Area with Seating for eight
  • Fully Equipped Kitchenette
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 4 adults and 4 children

Ocean Front Two Bedroom Swim Up Jacuzzi Suite

  • Consisting of both the Ocean Front One Bedroom Jacuzzi Suite and Luxury Jacuzzi Suite
  • Water mirror balcony that connects to the main pool
  • TVs and in-room entertainment
  • One and a half bathrooms
  • Butler service
  • Special "aguas del amor" private outdoor shower
  • Dining Area with Seating for eight
  • Fully Equipped Kitchenette
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 4 adults and 4 children

Ocean Front Three Bedroom Jacuzzi Suite

  • Consisting of an Oceanfront One-Bedroom Jacuzzi Suite connected to two Luxury Jacuzzi Suites
  • Balcony with infinity pool option available for a fee
  • TVs and in-room entertainment
  • One and a half bathrooms
  • Butler service
  • Special "aguas del amor" private outdoor shower
  • Dining Area with Seating for eight
  • Fully Equipped Kitchenette
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 6 adults and 6 children

Ocean Front Three Bedroom Swim Up Jacuzzi Suite

  • Consisting of an Oceanfront One-Bedroom Jacuzzi Suite and two Luxury Jacuzzi Suites
  • Water mirror balcony that connects to the main pool
  • TVs and in-room entertainment
  • One and a half bathrooms
  • Butler service
  • Special "aguas del amor" private outdoor shower
  • Dining Area with Seating for eight
  • Fully Equipped Kitchenette
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 6 adults and 6 children

Restaurants

Chef Market

  • A la carte for breakfast and lunch
  • International cuisine

Habb 

  • A la carte for dinner
  • Mediterranean
  • Dress code is casual elegance (long trousers and collared shirts for gentlemen)

Jade

  • A la carte for dinner
  • Asian cuisine
  • Dress code is casual elegance (long trousers and collared shirts for gentlemen)

Palms Gourmet Terrace

  • A la carte for lunch
  • Mexican cuisine

Wine Kitchen

  • A la carte for dinner
  • Restaurant and tasting room
  • Dress code is casual elegance (long trousers and collared shirts for gentlemen)

Bars

  • Tamarind lobby lounge
  • Swell swim up bar
  • Sling Bar cocktail bar and lounge
Kids Deal - Children 0-2yrs are FREE, children from 3-12yrs pay special rate. Valid when sharing a room with 2 paying adults.
For the Kids - Eko Kids Club for ages 4-12. NEW! Little Eko Chefs Program, available weekdays from 4-5 pm. Babysitting available for a fee.

Offers subject to change

Generations Riviera Maya offers the following Naay Spa facilities and treatments:

Facilities

  • Massage rooms
  • Gym
  • Sauna
  • Steam room
  • Beauty salon
  • Whirlpool baths

Massages

  • Full body deep massage
  • Hot stone massage
  • Back massage
  • Stress relief massage
  • Thai massage
  • Aromatherapy massage

Facial treatments

  • O2 facial
  • Deep cleansing facial
  • Refreshing facial
  • Facial for men
  • Anti-ageing facial

Wraps

  • Chocolate wrap
  • Jasmine and aloe vera wrap
  • Seaweed wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair styling
  • Hair removal
  • Makeup
Stay at 1, Play at 3 - Exchange privileges with El Dorado Royale and El Dorado Royale Casitas, as long as the guests are 18+yrs.

Gourmet Honeymoon & Anniversary Package - Complimentary when booking a 5 night stay or longer in Luxury Swim up or higher.
Copy of marriage certificate (or wedding invitation with wedding photo) required at check-in. Can be reserved for use up to 30 days after wedding date for honeymoons and 30 days before and after wedding date for anniversaries.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Offers subject to change

Resort Location Map


  • Generations Riviera Maya by Karisma
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Generations Riviera Maya by Karisma
Km 45, Carretera Cancun - Tulum, 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.