Generations Riviera Maya by Karisma

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Overview
Regarded as one of Mexico's top-rated Gourmet Inclusive resorts, Generations Riviera Maya by Karisma is perfect for families, wedding parties, and couples looking to spend time together in the Mexican sun. With its convenient location by the adults only El Dorado, destination wedding guests have a range of accommodations options for the special occasion. Located beachfront on a secluded beach, and 15 minutes from Playa del Carmen, this luxury hotel features spacious swim-up suites, butler services, gourmet dining, family-themed nights, the Eko Kids Club, free Wi-Fi, and more!

Location: Beachfront, 15 minutes from Playa del Carmen

Highlights
  • Awarded with the "AAA Four Diamond Award"
  • Swimming pools
  • Kids Club
  • Rooms service 24 hours a day
  • "Naay Spa"

tripadvisor Traveler Reviews
  • Jeffrey W :
Nicolas and Ilse

This is the second all inclusive resort in Mexico that I've been to with my sales group. Both where amazing with non stop food and beverage. The stand out for me with generations were the "entertainers" Nicolas and Ilse. They seem to be there just to keep the fun rolling. Not enough players for volleyball... here they come... looking for someone to run around with your kids and have water fights.. here they come..... They are definitely a smart addition to an already amazing staff. Now that I'm back I miss hearing hola from everyone I walk by.

  • Aggie0707 :
Amazing service and food

This resort is absolutely amazing! Tonight we ate at Wine Kitchen and the service by Enrique and Andres was superb!! So knowledgeable and friendly.Very family friendly resort! Food is superb!Service is superb!Hospitality and people are superb!A must to come visit and try!

  • khbcal : Toronto, Canada
So close to great!

Just returned from 2 weeks at Generations. Booked there because of their relationship with Interval International as a timeshare property so had the room covered by timeshare and paid the all inclusive. The resort is beautifully located on a quiet area off the main highway within 30 minutes of the airport on a good day. All rooms are large and well furnished and all have great ocean views. The amenities are excellent and there are lots of activities to do once you find out what they are. The restaurants onsite are good but the access for adults to the bevy of restaurants next door at the sister El Dorado properties provides for lots of variety and a quieter setting. The buffet at Generations was probably overall the best restaurant - but sadly it is only open for breakfast and lunch. The food is billed as "gourmet inclusive". We found it definitely above average but short of gourmet. The best feature of the resort is the quality and helpfulness of the staff - without exception they were happy and friendly and eager to please. It is billed as all suite-all butler. To be sure there were plenty of butlers who did an excellent job - but it was a challenge to figure out who to talk to each day. It took awhile as well to figure out the difference between a personal concierge and a butler - not much except the personal concierge will bring a bottle of house wine to your room while a butler charges a fee for it for some strange reason - given it is the same wine they pour by the glass at the bar. The beach is lovely to sit on once you get used to fact that it is quite rocky in areas and they are constructing an artificial reef which will be great when done but is a bit of an eyesore right now.The resort felt like everyone was trying so hard but they are held back by process problems - like butler assignments, and giving a decent orientation to the property, and lacking good consistent communication of daily events (smartscreens on site were different from TV channel listing), hit or miss turndowns, in room resort documentation incomplete or misleading to name a few. Also the pool does not appear to be heated which may work OK most of the time but when it is a bit cooler than normal it is so cold that nobody uses it. A final beef is that they host plenty of weddings and also a business meeting while we were there. On 2 evenings those events blared music from public areas which was so loud that you could hardly hear your TV with the doors closed. Small children who go to bed before 11 would not be able to sleep through that. No issue with the events but they need better noise policies and control. This is the kind of place that without much effort could be good enough to rate 5 stars - but wasn't there when I was.

  • wicfam : Denver, Colorado
Generations

Generations was OK. The restaurants were booked almost every night and the pool was very cold. Our room was enormous but a little out dated. I wish the resorts would update current properties vs. building new ones.

  • Bill P :
Nick is great! Great family vacation.

Nick is great! Great family vacation, fun time, great food, great entertainment. We had such a great time playing volley ball, ping pong and soaking up the sun. The entire staff was very nice and made us feel like royalty.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • 3 Meals daily plus snacks
  • All drinks (domestic beer and cocktails, select international brands, house wine with meals)
  • 24hr Room service
  • Kids Club (4-12 yrs)
  • Kids' menu
  • Baby amenities
  • Fitness centre
  • Free Wifi
  • Scuba clinics in the pool
  • Welcome glass of champagne
  • Full service concierge
  • Daily activities
  • Non-motorized water sports
  • Daily and nightly entertainment
  • 144 Rooms
  • 5 Restaurants
  • Swimming pools
  • 3 Bars
  • Wi-Fi
  • Laundry service (fee)
  • Tour Desk (fee)
  • Car Rental Desk (fee)
  • Gift Shop
  • Beauty Salon (fee)
  • Spa (fee)
  • Kids Club
  • Scuba Diving Center (fee)
Ocean Front Luxury Jacuzzi Suite

  • 1 King or 2 Double Beds
  • Seperate area with double and single sofa beds
  • 2 Tvs and in-room entertainment
  • Luxurious bathroom with his and hers sinks and a Jacuzzi for two
  • Butler Service
  • Mini Bar
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 2 Adults and 2 Children

Ocean Front One Bedroom Jacuzzi Suite

  • 1 Master bedroom with King size bed and Jacuzzi
  • Balcony with infinity pool option available for a fee
  • Living room with double and single sofa beds
  • 2 TVs and in-room entertainment
  • One and a half bathrooms
  • Butler service
  • Special "aguas del amor" private outdoor shower
  • Dining Area with Seating for eight
  • Fully Equipped Kitchenette
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 1 Adult and 1 Teen and 3 Children or 2 Adults + 3 Children

Ocean Front One Bedroom Swim Up Jacuzzi Suite

  • 1 Master bedroom with King size bed and Jacuzzi
  • Living room with double and single sofa beds
  • Water mirror balcony connecting to main pool
  • DVD player
  • 2 TVs and in-room entertainment
  • One and a half bathrooms
  • Butler service
  • Special "aguas del amor" private outdoor shower
  • Dining Area with Seating for eight
  • Fully Equipped Kitchenette
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 1 Adult and 1 Teen and 3 Children or 2 Adults + 3 Children

Ocean Front Two Bedroom Jacuzzi Suite

  • Consisting of both the Ocean Front One Bedroom Jacuzzi Suite and Luxury Jacuzzi Suite
  • Balcony with infinity pool option available for a fee
  • TVs and in-room entertainment
  • One and a half bathrooms
  • Butler service
  • Special "aguas del amor" private outdoor shower
  • Dining Area with Seating for eight
  • Fully Equipped Kitchenette
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 4 adults and 4 children

Ocean Front Two Bedroom Swim Up Jacuzzi Suite

  • Consisting of both the Ocean Front One Bedroom Jacuzzi Suite and Luxury Jacuzzi Suite
  • Water mirror balcony that connects to the main pool
  • TVs and in-room entertainment
  • One and a half bathrooms
  • Butler service
  • Special "aguas del amor" private outdoor shower
  • Dining Area with Seating for eight
  • Fully Equipped Kitchenette
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 4 adults and 4 children

Ocean Front Three Bedroom Jacuzzi Suite

  • Consisting of an Oceanfront One-Bedroom Jacuzzi Suite connected to two Luxury Jacuzzi Suites
  • Balcony with infinity pool option available for a fee
  • TVs and in-room entertainment
  • One and a half bathrooms
  • Butler service
  • Special "aguas del amor" private outdoor shower
  • Dining Area with Seating for eight
  • Fully Equipped Kitchenette
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 6 adults and 6 children

Ocean Front Three Bedroom Swim Up Jacuzzi Suite

  • Consisting of an Oceanfront One-Bedroom Jacuzzi Suite and two Luxury Jacuzzi Suites
  • Water mirror balcony that connects to the main pool
  • TVs and in-room entertainment
  • One and a half bathrooms
  • Butler service
  • Special "aguas del amor" private outdoor shower
  • Dining Area with Seating for eight
  • Fully Equipped Kitchenette
  • Iron & Ironing board
  • Vanity Mirror
  • Coffee Maker
  • Radio alarm clock
  • Amenity Kit
  • Air Conditioned
  • Hair Dryer
  • Safety Deposit Box 
  • Direct dial telephone 
  • Baby amenities such as strollers, cribs and changing tables available
  • Maximum 6 adults and 6 children

Restaurants

Chef Market

  • A la carte for breakfast and lunch
  • International cuisine

Habb 

  • A la carte for dinner
  • Mediterranean
  • Dress code is casual elegance (long trousers and collared shirts for gentlemen)

Jade

  • A la carte for dinner
  • Asian cuisine
  • Dress code is casual elegance (long trousers and collared shirts for gentlemen)

Palms Gourmet Terrace

  • A la carte for lunch
  • Mexican cuisine

Wine Kitchen

  • A la carte for dinner
  • Restaurant and tasting room
  • Dress code is casual elegance (long trousers and collared shirts for gentlemen)

Bars

  • Tamarind lobby lounge
  • Swell swim up bar
  • Sling Bar cocktail bar and lounge
Kids Deal - Children 0-2yrs are FREE, children from 3-12yrs pay special rate. Valid when sharing a room with 2 paying adults.
For the Kids - Eko Kids Club for ages 4-12. NEW! Little Eko Chefs Program, available weekdays from 4-5 pm. Babysitting available for a fee.

Offers subject to change

Generations Riviera Maya offers the following Naay Spa facilities and treatments:

Facilities

  • Massage rooms
  • Gym
  • Sauna
  • Steam room
  • Beauty salon
  • Whirlpool baths

Massages

  • Full body deep massage
  • Hot stone massage
  • Back massage
  • Stress relief massage
  • Thai massage
  • Aromatherapy massage

Facial treatments

  • O2 facial
  • Deep cleansing facial
  • Refreshing facial
  • Facial for men
  • Anti-ageing facial

Wraps

  • Chocolate wrap
  • Jasmine and aloe vera wrap
  • Seaweed wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair styling
  • Hair removal
  • Makeup
Stay at 1, Play at 3 - Exchange privileges with El Dorado Royale and El Dorado Royale Casitas, as long as the guests are 18+yrs.

Gourmet Honeymoon & Anniversary Package - Complimentary when booking a 5 night stay or longer in Luxury Swim up or higher.
Copy of marriage certificate (or wedding invitation with wedding photo) required at check-in. Can be reserved for use up to 30 days after wedding date for honeymoons and 30 days before and after wedding date for anniversaries.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Offers subject to change

Resort Location Map


  • Generations Riviera Maya by Karisma
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Generations Riviera Maya by Karisma
Km 45, Carretera Cancun - Tulum, 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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