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Grand Oasis Tulum

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

A good resort destination in the Riviera Maya. The location of the hotel is by a beautiful beach. The variety of buffet and a la carte items are OK. There have been reports of issues concerning resolving maintenance issues of your room, with some travelers reporting great delays in addressing such matters. However, it does not take away from the overall experience of the resort.


Overview

With 191 beautiful suites and first-class amenities the Grand Oasis Tulum in the Riviera Maya, Mexico is the perfect hotel stay for families, couples or a group of friends. Featuring a Runaway Program that allows guests to visit and access facilities at other Oasis Resorts, along with a Kids Club, several specialty restaurants and bars, honeymoon bonus and fabulous wedding packages, this hotel is ideal for creating memorable vacations.

Location: Beachfront near Akumal; 95 km from the international airport in Cancun.


Highlights
  • Infinity Pool with stunning oceanfront views
  • White sand beach and watersports activities
  • Kids Club with supervised activites 
  • Relaxed evening entertainment at the Martini Piano Bar
  • Spacious contemporary rooms
  • Sian Ka'an luxury rooms with whirlpools and exclusive gourmet restaurants

tripadvisor Traveler Reviews
  • Adrena B : Racine, Wisconsin
Worth the drive to get there!!!

What an Amazing property with spacious rooms! The food is great and the beaches are amazing! This resort is worth visiting. It's family-friendly but has a separate adult area that is totally chill. I highly recommend a stay #SianKaan !

  • Jose Z : Buenos Aires, Argentina
Awesome experience

We've been at Grand Oasis Tulum the first week of june 2017. The place is awesome! The room, the pools, the restaurant, the café... the facilities are amazing, and the people who work there great: from the guard on the front gate to the Director, they all were lovely and super helpful with us.And the beach... is just beautiful. We've been before to 3 or 4 other beaches from Playa del Carmen to Tulum, and this one at Grand Oasis Tulum was the best by far. And was the only one where we could saw fishes and swim around them.There are also a lot of activities to do, you'll never get bored there!We spend an incredible time there.We'll be back, for sure!

  • Noel S :
Poor Service and Cleanliness😩

The customer service was very poor. Our first day in the checkout area was a nightmare 😩. The customer service representative was ready to leave but the time we got there. They are not friendly! They need to be retrain in the customer service basics such as "Smile" 😀.We have to be relocated into another room because the AC Unit was damage and bathroom was dirty! The hotel cleanliness was BAD😡!!! The bathroom smells horrible! The stairs full of plates and trash from the other day. I spend the whole day in Chichen Itza and when I comeback the room was not ready! The hotel has many opportunities such as improving the customer service area and improving the cleanliness inside and outside the hotel.The hotel is too far away from everything and the night activities are very poor! A disc jockey with a few CD's does not wort the cost of the hotel. They need more personal! The key is there!!! Improving the amount of employees in the floor providing customer service will help to change the customer perception and it will bring new customers.The Arecifes Restaurant was outstanding! Noe and Gilberto and the girls are doing an outstanding job!!! The food and deserts were great! Good Job!!!👍Very disappointing was to do a restaurant reservation 😡because the hotel is too far away from everything and the tours started at 7am for pick up and reservations started at 10am to 4pm by the time we comeback at 7pm was too late for reservations. We called but the customer service representative and they told us that we need to be in person to make the reservation. The hotel doesn't not have a shuttle service so we need to get a taxi which cost from the airport $140.00.I did complain several times and there answer was "Thanks for your feedback. I will discussed your comments with the general manager ". This hotel needs to learn from there neighbors Dominican Republic-Punta Cana or La Romana. They really know how to treat customers!!!

  • JackieVR7 : Kansas City, Missouri
4th trip to Grand Oasis Tulum

Make sure you do your research on where you are staying - there is a Lite so you don't complain when you didn't understand. Amazing resort - this was my 4th stay here. I have enjoyed it each & every time and will continue to come back. Luis at the front desk to so helpful, patience & understand. Such a great man! Everyone works so hard day & night and the beach is great and calm. So relaxing. There are activities if you want them but you are not forced to participate if you don't want to. The food is so great for an all inclusive. This was my 10th trip to Mexico all inclusives and there is reason I've been here 4 out of 10 of those trips! Bring tips & so your appreciation to these hard working employees!

  • taoofthecaribbean : Spring, Texas
Nice hotel but some flaws

I stayed here with 14 family members and overall I can just give it 3 stars. Our rooms were wonderful in the Sian Kan section overlooking the beach. Wonderful views, very nice jacuzzi in the room, and all the amenities. The beach is beautiful and there are plenty of chairs. The snorkeling is very good to the right when facing the ocean. The food is very good in both the buffet and the a la cartes. Entertainment is good when there is is some but as the calm resort we did not expect non stop activity. It was very nice not to worry about towel cards since you just grab a towel for the beach from the rack (but it was empty a lot). The location is great near Akumal and Tulum. If you have small children, the kids area is wonderful and very well set up to entertain the little ones.The problems with the resort included the inconsistent service. Some were great but most did not seem to care. Their slogan is Oasis loves you but we did not feel the love very often. We always tip and it did not seem to matter. At times they would take a drink order and never come back. Things take a long time, especially food orders and there are a lot of rules. You can not enter the buffet without being seated by the hostess and while she is seating you other people just walk in. They will not accommodate large groups or let you slide tables together. There are major gaps in food coverage. There is no self serve option for late night or non buffet hours. There is no food available before 7 am which is inconvenient when going out on an early excursion. There is not really a sports bar although they advertise that, its just the theater with a dart board and a pool table. Check out took forever, waiting in line and you have to do it to get the exit document.Overall, it is a very nice hotel with correctable problems mostly resulting from poor management choices and policies. I enjoyed my stay as did our entire group but we will probably not be back. There are better all inclusive options for us. I would rather stay in a less beautiful room at a resort with excellent service and better food options for an active group.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 Meals daily plus snacks
  • All drinks (domestic beer and cocktails, select international brands, house wine with meals)
  • Daily activities
  • Evening entertainment
  • Kids Club
  • Fitness centre
  • Yoga
  • Zumba
  • Non-motorized water sports
  • 114 Rooms
  • 5 Pools including kids pool
  • 12 Restaurants
  • 11 Bars
  • Shops
  • Spa (fee)
  • Sauna (fee) 
  • Fitness facilities
  • Travel Agency (fee)
  • Laundry service (fee)
  • Room Service (fee)
  • Movie Theatre
  • 2 Tennis Courts 
  • Multi-purpose sports court
  • Bicycles
  • Golf Driving Range & Putting Green
  • Scuba dive center (fee)
  • Preferred rates for Smart Car rental 
  • Parking

Gardenview Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • Gardenview
  • Air-conditioning with in-room climate control
  • Hair dryer
  • Safety deposit box ($)
  • Direct dial telephone
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • Bathroom equipped with bathtub and shower
  • 1 King or 2 Double beds
  • Desk
  • For rent ($) - Use of the exclusive Smart Car (mandatory insurance fee applies $). Subject to availability.
  • Room service (07:00-22:00) ($)
  • Wi-Fi ($)
  • 42" flat screen TV with cable
  • USB ports
  • iPod docking station
  • Bathroom amenities
  • Bathrobes and slippers
  • Iron & Ironing board
  • Coffee maker
  • Radio alarm clock
  • Direct dial telephone
  • Blackout curtains
  • Rollaway bed (subject to availability)
  • Cribs available (subject to availability)

Sian Ka'an Club Jacuzzi

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Jacuzzi in-room
  • Air-conditioning with in-room climate control
  • Hair dryer
  • Safety deposit box
  • Direct dial telephone ($)
  • Mini-bar replenished daily with water, soft drinks, beer and snacks
  • Blackout curtains
  • 42" Flat screen cable TV
  • Private bathroom
  • 1 King bed
  • Rollaway bed (subject to availability)
  • Desk
  • Amenities kit
  • Wi-Fi (two devices per room)
  • USB ports
  • Bathrobes and slippers
  • Concierge service
  • Premium amenities
  • Private check-in and check-out
  • Private beach club
  • 24-hour room service
  • Early check-in /Late check-out (upon request and subject to availability)
  • Preferred Smart Car rates
  • iPod docking station
  • Beach bag
  • Iron & Ironing board
  • Coffee maker
  • Radio alarm clock

Garden Poolview Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • Air-conditioning with in-room climate control
  • Poolview
  • Hair dryer
  • Safety deposit box ($)
  • Direct dial telephone
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • Bathroom equipped with bathtub and shower
  • 1 King or 2 Double beds
  • Desk
  • Room service (07:00-22:00) ($)
  • Wi-Fi ($)
  • 42" Flat screen cable TV
  • USB ports
  • iPod docking station
  • Bathroom amenities
  • Bathrobes and slippers
  • Iron & Ironing board
  • Coffee maker
  • Radio alarm clock
  • Direct dial telephone ($)
  • Blackout curtains
  • Rollaway bed (subject to availability)
  • Cribs available (subject to availability)

Oceanfront Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • Oceanfront
  • Air-conditioning with in-room climate control
  • Hair dryer
  • Safety deposit box ($)
  • Direct dial telephone
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • Bathroom equipped with bathtub and shower
  • 1 King or 2 Double beds
  • Desk
  • Room service (07:00-22:00) ($)
  • Wi-Fi ($)
  • 42" Flat screen cable TV
  • USB ports
  • iPod docking station
  • Bathroom amenities
  • Bathrobes and slippers
  • Iron & Ironing board
  • Coffee maker
  • Radio alarm clock
  • Direct dial telephone ($)
  • Blackout curtains
  • Rollaway bed (subject to availability)
  • Cribs available (subject to availability)

Restaurants

Arrecifes

  • Buffet for breakfast, lunch and dinner
  • International
  • Casual dress code

Sarape

  • a la carte for dinner
  • Mexican
  • Reservations required
  • Casual dress code

Careyes

  • a la carte for dinner
  • Mexican Gourmet
  • Reservations required
  • Casual dress code

Akeru

  • Sushi Bar for lunch
  • Japanese

Cafe Del Mar

  • a la carte for dinner
  • Mediterranean Gastrobar

Dos Lunas

  • a la carte for dinner
  • Italian
  • Reservations required

Terraza Arrecifes

  • Snacks

Al Sur

  • a la carte for dinner
  • Mediterranean
  • Reservations required

Terraza Careyes

  • a la carte for dinner
  • Seafood

Arrecifes Steak House

  • a la carte for dinner
  • Steakhouse

Coffee & Me

  • Cafe

Happy Chicken

  • Snacks, fast food

Mr. Wimpy

  • Snacks

Bars

  • Sian Ka'an Beach Club*
  • Havana Cigar Bar ($)
  • Martini Piano Bar
  • Disco Bar Mayan Theatre
  • Lounge Cafe Del Mar
  • Beach Club Bar
  • Sarape Wet Bar
  • Akeru Beach Bar
  • Nori Wet Bar
  • Sarape Bar

*Sian Ka'an room category guests only

For the Kids - Kids Club for ages 4-12, Kids pool, Babysitting available for a fee.

Facilities 

  • Spa 
  • Beauty salon 
  • Sauna
  • Jacuzzi
  • Steam room

Treatments

  • Massages
  • Body Scrub and Wraps
  • Facials
  • Rituals
  • Temazcal

Other Treatments

  • Hairstyling
  • Manicure/Pedicure
  • Waxing
  • Makeup
  • Bridal hairstyling and makeup 
Oasis Runaway Program - Guests will be able to visit and enjoy other Oasis resorts (Any Oasis property in the area). Day Passes, Preferential access to shows and events are available at Oasis Cancun. (Fees may apply to some Live Entertainment and Transportation is not included).
Terms: Guests will visit the Concierge (Oasis Plus) Desk to make arrangements one day prior to visiting any other Oasis participating resort. Staff will need to know visiting date, estimated time of arrival and resort they are planning to visit. Staff will place a courtesy call in advance on guests behalf. Cost of transportation not included, Blackout dates may apply.

Honeymoon & Anniversary Bonus - Free with minimum 5 night stay.
  • Priority check in through Oasis Plus desk
  • Tropical Welcome Cocktail
  • Complimentary upgrade to next available category (subject to availability)
  • Fruit Basket in Room ? Bottle of domestic sparkling wine in room
  • King bed (subject to availability)
  • Special reservations for a romantic dinner with a bottle of house wine

Copy of Marriage Certified required as proof. Marriage must be within 6 months. Anniversary must be within 5 days of stay. Offer is subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details. 

Resort Location Map


  • Grand Oasis Tulum
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Oasis Tulum
Km 251 Carret. Chetumal - Pto. Juarez, Akumal 77780 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.