Grand Oasis Tulum

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

A good resort destination in the Riviera Maya. The location of the hotel is by a beautiful beach. The variety of buffet and a la carte items are OK. There have been reports of issues concerning resolving maintenance issues of your room, with some travelers reporting great delays in addressing such matters. However, it does not take away from the overall experience of the resort.


Overview

With 191 beautiful suites and first-class amenities the Grand Oasis Tulum in the Riviera Maya, Mexico is the perfect hotel stay for families, couples or a group of friends. Featuring a Runaway Program that allows guests to visit and access facilities at other Oasis Resorts, along with a Kids Club, several specialty restaurants and bars, honeymoon bonus and fabulous wedding packages, this hotel is ideal for creating memorable vacations.

Location: Beachfront near Akumal; 95 km from the international airport in Cancun.


Highlights
  • Infinity Pool with stunning oceanfront views
  • White sand beach and watersports activities
  • Kids Club with supervised activites 
  • Relaxed evening entertainment at the Martini Piano Bar
  • Spacious contemporary rooms
  • Sian Ka'an luxury rooms with whirlpools and exclusive gourmet restaurants

tripadvisor Traveler Reviews
  • adrianaz94 : Krakow, Poland
It was such amazing time!

I spent in Grand Oasis Tulum my last vacations and still can't forget about that incredible time! Beautiful place, great people - especially wonderful entertainment staff- David, Jovana, Jona and Gaby! I highly recommend!

  • Raquel M :
Not a good start but got better.

I had upgraded to a ocean view room before I left Canada. My daughter and I checked in and went to our room only to find out it was not ocean view and the safe was not electronic ( which was supposed to be included in the upgrade). I had to go back to front desk wait in line again and told the guy there that I had paid for an ocean view room, he went back and spoke to manager and then told me that it was ocean view. I went back to room and took pictures of the roof which was our rooms view and then went back to the front desk and asked to speak with the manager. I told him this was unacceptable and I showed him the picture and said would you like to come to the room with me and see that it's not ocean view? He said no. I had to wait a while and then finally got a different key card, so myself and my daughter went back to the room again to grab our stuff and went to our new room with the bell boy. He couldn't open the door because the key card didn't work!! He even pulled out his wallet and tried his key card and that didn't work either! So we had to wait again while he went to find someone to open our room. Finally a maintenance guy came and fixed the lock so we were able to get in. The room was nice it was 4233 on second floor with an ocean view and balcony! Only thing is that the AC leaked water and we had to put a towel down on the floor and it dripped on your head when you tried to wash your hands in the sink! We also didn't have any water in our mini fridge.The food was pretty good and there was a sushi place right by the beach. Only thing was there was only one girl working and it took up to 45 minutes of waiting for food.At the buffet there was 2 grills but only 1 guy working so again you are waiting in line for a while. There was only one guy working the bar on the beach as well. So in my opinion there are very under staffed.The beach was beautiful and there were fish, sting rays and we even saw a turtle!The daytime entertainment were very friendly. The night entertainment was good too.They were doing construction right outside our door (the roof, new tiles along the side of the stairs) and started at around 8:30am and finished around 6pm, so good luck sleeping in on your vacation! They did this for 5 days out of the 7 days we were there. The one day I went to our room with bare feet to grab something quickly and there was broken tiles and dust all over, the workers did sweep when they saw me but still. The men also stared at me and my daughter which made both of us very uncomfortable!Also in the pictures of the hotel it shows a really nice pool right on the beach but thats on the adults only side (club Sian Ka'an). So pretty deceiving and sneaky. We could not use that pool! They also gave my 13 year old daughter an adult wrist band. They are definitely not paying very good attention at the front desk.The maid also left no bath towels the one day and on the other day he took our bath robes away!I have included photos! I rated sleep quality a 2 because of the early morning construction!

  • jenguerraathome : Ottawa, Canada
Gorgeous beach & great food!

Although it did not get off to a good start, overall, we really enjoyed our stay. Upon arrival, we were very tired as our flight was delayed 6 hours. We arrived to the hotel at 8pm only to find out that the safe was NOT included in the price of our room (what?? even the cheapest hotels that we have stayed in all include a safe), and the person checking us in drew a huge circle on the map indicating that over 2/3 of the resort is adults only (note: this turned out to be very wrong; in fact it is only a small portion of the hotel that is adults only. I really don't know why this employee told us this wrong information; it really soured our evening, and turned out to be untrue). We finally found our room, and the room key didn't work. A technician had to be called over to enable the door lock.After the first evening, things got a lot better. The food at the resort is amazing, the beach is gorgeous, and the kids pool is super fun with lots of slides and equipment. We could snorkel right off the beach, yet the beach was still sandy and swimmable. After a few days, staff put in a water trampoline - the kids loved it. Towels were freely available, restaurant reservations were first-come, first-served, and there was a relaxed, calm atmosphere all around. My daughter turned 10 while we were there, and the staff decorated our room, and gave us a reservation in one of the restaurants, complete with a cake!The room was great - just wished we had a balcony. It was difficult in the mornings without somewhere to escape to while the rest of the family slept in.We ended up loving this resort, and will definitely return!

  • Rob8129 :
So much potential yet so poorly operated

Before we went to this resort for a family vacation from January 4, 2018 to January 11, 2018 I thought i was a pretty easy person to please and have always been able to shrug off minor issues with accommodations. This resort set a new low for me and my family in terms of disappointment and really just showed us how poor management, lack of interested staff and poor maintenance can ruin a resort. Where to even begin...lets start with the good. The Beach- the beach is great..actually really great as the reef and shoreline create a nice calm swimming area that is perfect for snorkelling. Bring water shoes though just for some of the sharp rocks around the reef but i would say for most situations you wont need them. Beach amenities- no motorized equipment to rent but unlimited use of kayaks, paddle boards and snorkelling gear is a nice touch and we never had an issue finding chairs. Sarape- Mexican restaurant inside the resort. Food was top notch and cooked exactly as we ordered. Makitaco- Japanese/Mexican fusion restaurant that delivers. Some really great combinations but be warned the portions are really small. Thats it. We really searched for other good things but every day came up empty handed. So what was so bad? Glad you askedThe staff- out of all the staff we met and spoke with we only met 2 that were actually helpful and understanding. Both related the same story to us. They were short staffed due to poor management and staff was over worked. Having said that when issues were brought up to management we were met with a glazed eye look and never once took any concern seriously. It was funniest at the end of the trip when we signed out not a single employee asked if we enjoyed our stay or if we would be back. They were more concerned if we owed them for any extra charges above our all inclusive price. Expect to see staff glued to there cell phones or hiding around corners texting. It was a common site from all staff.Internet- in this day and age why are we still forced to pay for wifi? If you need it well get ready to be bent over and hammered dry. 500 pesos for 5 days per device you want to connect. If, like us, you booked a week lomg vacation you will need to pay 1000 pesos for the week as they only sell it in blocks of 5 days and there is no place in the resort where the wifi is free. The rooms- old..dated..in poor shape with mirrors that or in terrible shape and walls that are falling apart. Nice average tvs were inhibited by patched together cable that would only give a clear picture if someone was holding the cable in a certain direction. Patio doors were nice but old and the screens are only attached to the track at the top so expect bugs to get in if you leave the patio doors open. Ues that would even include the odd cock roach that you will find wandering around. Our bath tub had lots of rust around it and the shower head was falling apart. Food-aside from the 2 previously mentioned restaurants everything else was average at best. However the biggest drawback was the long lines. To make a reservation you had to wait until the restaurant opened and put your name down next to a time. Now if you are the first person in line this should be not a problem but twice i waited outside restaurants to be the first in line to make a reservation. Once they opened at 6pm i was left walking away empty handed because some how the restaurants were all booked up wirh already made reservations. But with enough money..typically 3-500 pesos woukd get you the time you wanted. Breakfast time was realky challenging since one buffet was expected to accommodate and feed everyone..if you were willing to wait in line sometimes as long as an hour. How do you do this with kids? Poorly thought out and again no staff cared when you complained unless it accompanied a huge tip.

  • Ismat A :
FIVE reasons why not to chose Grand Oasis Tulum ?

1. Fake Reservation:We paid extra to book an ocean view room. When arrived, the room was not available (the very first shock)!! The told “reason” was that the air conditioner was out of order (it was a lie because we discovered the next day that the room was occupied). Therefore, they gave us a temporary room and promised to change it the next morning2. Dirty: Flying from toronto arrived at 10:00 pm with two children and went for a light dinner to the only available restaurant (Supposedly an all inclusive resort!!). Tables were very dirty, waited 2 hours until our order got served (i.e until 12:30 am), food was not fresh and most probably preheated remains from the previous day, neither of the guests could eat the served food including us, in the end, we left to our room disappointed3. Lies: The next morning at 11:00 am, while checking with the manager for the availability of our ocean view room, guess what? to our surprise, it was not available and told that it will be at 2:00 pm, sure we argued and involuntarily accepted the vexing fact. At 2:00 pm while rechecking also the room wasn’t available, also at 3:30pm. We got our room at 4:00 pm. Sure these 24 hours we could not unpack and it was bothersome for us. It is worth mentioning that same problem happened with three other guests, at least those whom we learned about4. Bad Service: we got our safe box blocked, inside which we kept our valuable items and passports. More than 7 reminders and visits were paid to the reception asking to send someone to open the safe, but at no avail! Only the next day they sent someone after complaining to the employee in charge. Same story happened regarding fixing our toilet which was also blocked upon the first usage (remember we are with two children)5. Disrespect: imagine a construction work was taking place for four days on our room’s entrance creating a dusty noisy surrounding. How on earth a respectable hotel would allow this to happen while having guests!!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • 3 Meals daily plus snacks
  • All drinks (domestic beer and cocktails, select international brands, house wine with meals)
  • Daily activities
  • Evening entertainment
  • Kids Club
  • Fitness centre
  • Yoga
  • Zumba
  • Non-motorized water sports
  • 114 Rooms
  • 5 Pools including kids pool
  • 12 Restaurants
  • 11 Bars
  • Shops
  • Spa (fee)
  • Sauna (fee) 
  • Fitness facilities
  • Travel Agency (fee)
  • Laundry service (fee)
  • Room Service (fee)
  • Movie Theatre
  • 2 Tennis Courts 
  • Multi-purpose sports court
  • Bicycles
  • Golf Driving Range & Putting Green
  • Scuba dive center (fee)
  • Preferred rates for Smart Car rental 
  • Parking

Gardenview Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • Gardenview
  • Air-conditioning with in-room climate control
  • Hair dryer
  • Safety deposit box ($)
  • Direct dial telephone
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • Bathroom equipped with bathtub and shower
  • 1 King or 2 Double beds
  • Desk
  • For rent ($) - Use of the exclusive Smart Car (mandatory insurance fee applies $). Subject to availability.
  • Room service (07:00-22:00) ($)
  • Wi-Fi ($)
  • 42" flat screen TV with cable
  • USB ports
  • iPod docking station
  • Bathroom amenities
  • Bathrobes and slippers
  • Iron & Ironing board
  • Coffee maker
  • Radio alarm clock
  • Direct dial telephone
  • Blackout curtains
  • Rollaway bed (subject to availability)
  • Cribs available (subject to availability)

Sian Ka'an Club Jacuzzi

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Jacuzzi in-room
  • Air-conditioning with in-room climate control
  • Hair dryer
  • Safety deposit box
  • Direct dial telephone ($)
  • Mini-bar replenished daily with water, soft drinks, beer and snacks
  • Blackout curtains
  • 42" Flat screen cable TV
  • Private bathroom
  • 1 King bed
  • Rollaway bed (subject to availability)
  • Desk
  • Amenities kit
  • Wi-Fi (two devices per room)
  • USB ports
  • Bathrobes and slippers
  • Concierge service
  • Premium amenities
  • Private check-in and check-out
  • Private beach club
  • 24-hour room service
  • Early check-in /Late check-out (upon request and subject to availability)
  • Preferred Smart Car rates
  • iPod docking station
  • Beach bag
  • Iron & Ironing board
  • Coffee maker
  • Radio alarm clock

Garden Poolview Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • Air-conditioning with in-room climate control
  • Poolview
  • Hair dryer
  • Safety deposit box ($)
  • Direct dial telephone
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • Bathroom equipped with bathtub and shower
  • 1 King or 2 Double beds
  • Desk
  • Room service (07:00-22:00) ($)
  • Wi-Fi ($)
  • 42" Flat screen cable TV
  • USB ports
  • iPod docking station
  • Bathroom amenities
  • Bathrobes and slippers
  • Iron & Ironing board
  • Coffee maker
  • Radio alarm clock
  • Direct dial telephone ($)
  • Blackout curtains
  • Rollaway bed (subject to availability)
  • Cribs available (subject to availability)

Oceanfront Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • Oceanfront
  • Air-conditioning with in-room climate control
  • Hair dryer
  • Safety deposit box ($)
  • Direct dial telephone
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • Bathroom equipped with bathtub and shower
  • 1 King or 2 Double beds
  • Desk
  • Room service (07:00-22:00) ($)
  • Wi-Fi ($)
  • 42" Flat screen cable TV
  • USB ports
  • iPod docking station
  • Bathroom amenities
  • Bathrobes and slippers
  • Iron & Ironing board
  • Coffee maker
  • Radio alarm clock
  • Direct dial telephone ($)
  • Blackout curtains
  • Rollaway bed (subject to availability)
  • Cribs available (subject to availability)

Restaurants

Arrecifes

  • Buffet for breakfast, lunch and dinner
  • International
  • Casual dress code

Sarape

  • a la carte for dinner
  • Mexican
  • Reservations required
  • Casual dress code

Careyes

  • a la carte for dinner
  • Mexican Gourmet
  • Reservations required
  • Casual dress code

Akeru

  • Sushi Bar for lunch
  • Japanese

Cafe Del Mar

  • a la carte for dinner
  • Mediterranean Gastrobar

Dos Lunas

  • a la carte for dinner
  • Italian
  • Reservations required

Terraza Arrecifes

  • Snacks

Al Sur

  • a la carte for dinner
  • Mediterranean
  • Reservations required

Terraza Careyes

  • a la carte for dinner
  • Seafood

Arrecifes Steak House

  • a la carte for dinner
  • Steakhouse

Coffee & Me

  • Cafe

Happy Chicken

  • Snacks, fast food

Mr. Wimpy

  • Snacks

Bars

  • Sian Ka'an Beach Club*
  • Havana Cigar Bar ($)
  • Martini Piano Bar
  • Disco Bar Mayan Theatre
  • Lounge Cafe Del Mar
  • Beach Club Bar
  • Sarape Wet Bar
  • Akeru Beach Bar
  • Nori Wet Bar
  • Sarape Bar

*Sian Ka'an room category guests only

For the Kids - Kids Club for ages 4-12, Kids pool, Babysitting available for a fee.

Facilities 

  • Spa 
  • Beauty salon 
  • Sauna
  • Jacuzzi
  • Steam room

Treatments

  • Massages
  • Body Scrub and Wraps
  • Facials
  • Rituals
  • Temazcal

Other Treatments

  • Hairstyling
  • Manicure/Pedicure
  • Waxing
  • Makeup
  • Bridal hairstyling and makeup 
Oasis Runaway Program - Guests will be able to visit and enjoy other Oasis resorts (Any Oasis property in the area). Day Passes, Preferential access to shows and events are available at Oasis Cancun. (Fees may apply to some Live Entertainment and Transportation is not included).
Terms: Guests will visit the Concierge (Oasis Plus) Desk to make arrangements one day prior to visiting any other Oasis participating resort. Staff will need to know visiting date, estimated time of arrival and resort they are planning to visit. Staff will place a courtesy call in advance on guests behalf. Cost of transportation not included, Blackout dates may apply.

Honeymoon & Anniversary Bonus - Free with minimum 5 night stay.
  • Priority check in through Oasis Plus desk
  • Tropical Welcome Cocktail
  • Complimentary upgrade to next available category (subject to availability)
  • Fruit Basket in Room ? Bottle of domestic sparkling wine in room
  • King bed (subject to availability)
  • Special reservations for a romantic dinner with a bottle of house wine

Copy of Marriage Certified required as proof. Marriage must be within 6 months. Anniversary must be within 5 days of stay. Offer is subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details. 

Resort Location Map


  • Grand Oasis Tulum
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Oasis Tulum
Km 251 Carret. Chetumal - Pto. Juarez, Akumal 77780 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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