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Grand Oasis Tulum

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

A good resort destination in the Riviera Maya. The location of the hotel is by a beautiful beach. The variety of buffet and a la carte items are OK. There have been reports of issues concerning resolving maintenance issues of your room, with some travelers reporting great delays in addressing such matters. However, it does not take away from the overall experience of the resort.


Overview
With 191 beautiful suites and first-class amenities the Grand Oasis Tulum in the Riviera Maya, Mexico is the perfect hotel stay for families, couples or a group of friends. Featuring a Runaway Program that allows guests to visit and access facilities at other Oasis Resorts, along with a Kids Club, several specialty restaurants and bars, honeymoon bonus and fabulous wedding packages, this hotel is ideal for creating memorable vacations.

Location: Beachfront near Akumal; 95 km from the international airport in Cancun.

Highlights
  • Infinity Pool with stunning oceanfront views
  • White sand beach and watersports activities
  • Kids Club with supervised activites 
  • Relaxed evening entertainment at the Martini Piano Bar
  • Spacious contemporary rooms

tripadvisor Traveler Reviews
  • Jan K :
Great food

My husband and I ate at the steak and seafood restaurant called Cocoa. Food was delicious, service was excellent, staff were pleasant and very helpful. It was a great romantic evening. We've also eaten food from the general buffet and all was prepared with care and artful display. Everything was so tempting and delicious. The ocean offers so many opportunities for snorkeling and diving. If people would remember to stay off of the reef- it is there to see not stand on- it could last for a long time for many to explore. The place is worth checking ou!

  • Nicole S :
Grand Oasis Tulum

Just returned from the Grand Oasis Tulum. Our stay was good, not amazing. We traveled with another person, and had requested that our rooms be at least somewhat near each other. We got the exact opposite of that. Our travel companion was literally on the other side of the resort, and they stated they could not accommodate a room change, even tho they didn't seem particularity full. There is absolutely no night life at this resort, but they claim to be "The Calm Resort" so maybe that's what a lot of people want. We found the resort to be clean, and there are always people around cleaning. There are a lot of steps without railings, and ramps that are not marked. I witnessed three people fall during my stay, one elderly woman landing literally on her face. It was so sad. The food in the buffet was mediocre, not great. The restaurants had amazing food, but they require you to make reservations at 4 pm on the day you wish to eat there. If you're not in line by 3:45 forget it. You won't get in. I do not like having to watch the time while on vacation, and get up from what I'm doing in order to make reservations. The room was adequate, although one bed was so incredibly hard, it was impossible to even sleep on. Our room had very little light, and neither lamp worked. However, the service we had during our stay was impeccable. Bar manager Antonio and bartender Manuel went above and beyond. All in all a good stay, but many things could've been improved upon to make the stay more pleasant.

  • kmare70 : Buenos Aires, Argentina
Good for adults only

If your are a Caribe frequent traveller perhaps this is not the best site in the zone, because where the hotel is located there is a curve and the beach zone is quite narrow. I have been in betters resorts and in better places of the Caribbe Isles. But if it is the first time you visit this area is all right. It is good for adults only because there is a zone only for them (rooms, swimming pool and restaurants) and they are quite good. For families there is a wonderful swimming pool zone but not near the beach zone. It is located at the backside of the hotel.The restaurants are not big enough for big groups of people. Food is quite good and the service of the staff sometimes is not 10 points. The beach zone is quite narrow,but the sand is white and the best for me is the sea. The water is green and clear, very beautiful and you have all the fishes around. That is great. Rooms are quite big.

  • John H : Trenton, Canada
The perfect getaway if you like off the beaten path and no boom, boom, boom ...

I was hesitant to rate the Grand Oasis Tulum too high as I wish to return next winter and do not want it to become overcrowded because of my rating. Selfish, I know but true. This is a little gem off the beaten path in Tulum. You'll have to rent a car to travel to Half Moon Bay or take an excursion to see the culture as there is no free shuttle for shopping in the town of Tulum like you would have offered nearer to Playa del Carmen. We rented a smart car and saw the local sights having already visited the Tulum ruins on a previous trip to Playa. Instead we opted for an all-day excursion to Ek Balam where we thoroughly enjoyed these newly discovered ruins which included zip lining in a cenote. If you like off the beaten path and don't need the boom, boom, boom of music blaring then give the Grand Oasis Tulum a try. We did and look forward to returning to the excellent food and wonderful staff who are there to make your stay enjoyable and memorable.

  • kickinbutt : Stevens Point WI
Second Visit Very Disappointed

This was our second visit to the Grand Oasis. We were SO disappointed! This resort has not been kept up at all. Our room was filthy and needed a lot of work. No hot water for two days of the ten we stayed. Little water pressure, and having a shower head that 3/4 of the holes were plugged didn't help. Sliding glass door was almost impossible to slide to the point that by the time we left we had separated the glass from the frame. The glass on the doors was dirty and it looked like someone had spit on them, never got cleaned. They told us they would be up to fix it and never showed up. Bathroom was terrible, glass around the shower was gross and dirty, there was an inch and a half drop from the shower floor to where the actual drain cover was located. Header for the sliding door was cracked, lamp shades gross. Food tasted good but 90% of the food from the buffet was cold. The entire resort needs to be cleaned. Most of the glass on the resort was dirty, and looked like it hadn't been clean for quite some time. Structural damage a hole in the ceiling from water leaks. The rail for the balcony must have been replaced and the wall and never patched. Shower faucets missing rings, and loose in the wall, the ring around the shower head was held up with a big chunk of caulk. We are not picky people and really are only looking for a decent place to eat sleep and relax. But this resort has gone down hill to the point that every time you turned around you saw something that hasn't been taken care of. They are spending time putting up new fountains and other new structural thing that really don't effect your stay. What they need to do is have their staff spend about six months fixing problems that already exist. We did have fun and enjoy yourselves, but I would recommend spending and additional $200 and get a resort that is up to par. We have stayed in Mexico many times and there are many there that are much nicer then this resort. I would not recommend this resort to any of my family or friends.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 Meals daily plus snacks
  • All drinks (domestic beer and cocktails, select international brands, house wine with meals)
  • Daily activities
  • Evening entertainment
  • Kids Club
  • 114 Rooms
  • 5 Pools including kids pool
  • 12 Restaurants
  • 11 Bars
  • Shops
  • Spa (fee)
  • Sauna (fee) 
  • Fitness facilities
  • Travel Agency (fee)
  • Laundry service (fee)
  • Room Service (fee)
  • Movie Theatre
  • 2 Tennis Courts 
  • Multi-purpose sports court
  • Bicycles
  • Golf Driving Range & Putting Green
  • Scuba dive center (fee)
  • Preferred rates for Smart Car rental 
  • Parking

Gardenview Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • Gardenview
  • Air-conditioning with in-room climate control
  • Hair dryer
  • Safety deposit box ($)
  • Direct dial telephone
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • Bathroom equipped with bathtub and shower
  • 1 King or 2 Double beds
  • Desk
  • For rent ($) - Use of the exclusive Smart Car (mandatory insurance fee applies $). Subject to availability.
  • Room service (07:00-22:00) ($)
  • Wi-Fi ($)
  • 42" flat screen TV with cable
  • USB ports
  • iPod docking station
  • Bathroom amenities
  • Bathrobes and slippers
  • Iron & Ironing board
  • Coffee maker
  • Radio alarm clock
  • Direct dial telephone
  • Blackout curtains
  • Rollaway bed (subject to availability)
  • Cribs available (subject to availability)

Sian Ka'an Club Jacuzzi

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Jacuzzi in-room
  • Air-conditioning with in-room climate control
  • Hair dryer
  • Safety deposit box
  • Direct dial telephone ($)
  • Mini-bar replenished daily with water, soft drinks, beer and snacks
  • Blackout curtains
  • 42´´ Flat screen cable TV
  • Private bathroom
  • 1 King bed
  • Rollaway bed (subject to availability)
  • Desk
  • Amenities kit
  • Wi-Fi (two devices per room)
  • USB ports
  • Bathrobes and slippers
  • Concierge service
  • Premium amenities
  • Private check-in and check-out
  • Private beach club
  • 24-hour room service
  • Early check-in /Late check-out (upon request and subject to availability)
  • Preferred Smart Car rates
  • iPod docking station
  • Beach bag
  • Iron & Ironing board
  • Coffee maker
  • Radio alarm clock

Garden Poolview Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • Air-conditioning with in-room climate control
  • Poolview
  • Hair dryer
  • Safety deposit box ($)
  • Direct dial telephone
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • Bathroom equipped with bathtub and shower
  • 1 King or 2 Double beds
  • Desk
  • Room service (07:00-22:00) ($)
  • Wi-Fi ($)
  • 42´´ Flat screen cable TV
  • USB ports
  • iPod docking station
  • Bathroom amenities
  • Bathrobes and slippers
  • Iron & Ironing board
  • Coffee maker
  • Radio alarm clock
  • Direct dial telephone ($)
  • Blackout curtains
  • Rollaway bed (subject to availability)
  • Cribs available (subject to availability)

Oceanfront Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • Oceanfront
  • Air-conditioning with in-room climate control
  • Hair dryer
  • Safety deposit box ($)
  • Direct dial telephone
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • Bathroom equipped with bathtub and shower
  • 1 King or 2 Double beds
  • Desk
  • Room service (07:00-22:00) ($)
  • Wi-Fi ($)
  • 42´´ Flat screen cable TV
  • USB ports
  • iPod docking station
  • Bathroom amenities
  • Bathrobes and slippers
  • Iron & Ironing board
  • Coffee maker
  • Radio alarm clock
  • Direct dial telephone ($)
  • Blackout curtains
  • Rollaway bed (subject to availability)
  • Cribs available (subject to availability)

Restaurants

Arrecifes

  • Buffet for breakfast, lunch and dinner
  • International
  • Casual dress code

Sarape

  • a la carte for dinner
  • Mexican
  • Reservations required
  • Casual dress code

Careyes

  • a la carte for dinner
  • Mexican Gourmet
  • Reservations required
  • Casual dress code

Akeru

  • Sushi Bar for lunch
  • Japanese

Cafe Del Mar

  • a la carte for dinner
  • Mediterranean Gastrobar

Dos Lunas

  • a la carte for dinner
  • Italian
  • Reservations required

Terraza Arrecifes

  • Snacks

Al Sur

  • a la carte for dinner
  • Mediterranean
  • Reservations required

Terraza Careyes

  • a la carte for dinner
  • Seafood

Arrecifes Steak House

  • a la carte for dinner
  • Steakhouse

Coffee & Me

  • Cafe

Happy Chicken

  • Snacks, fast food

Mr. Wimpy

  • Snacks

Bars

  • Sian Ka'an Beach Club*
  • Havana Cigar Bar ($)
  • Martini Piano Bar
  • Disco Bar Mayan Theatre
  • Lounge Cafe Del Mar
  • Beach Club Bar
  • Sarape Wet Bar
  • Akeru Beach Bar
  • Nori Wet Bar
  • Sarape Bar

*Sian Ka'an room category guests only

For the Kids - Kids Club for ages 4-12, Kids pool, Babysitting available for a fee.

Facilities 

  • Spa 
  • Beauty salon 
  • Sauna
  • Jacuzzi
  • Steam room

Treatments

  • Massages
  • Body Scrub and Wraps
  • Facials
  • Rituals
  • Temazcal

Other Treatments

  • Hairstyling
  • Manicure/Pedicure
  • Waxing
  • Makeup
  • Bridal hairstyling and makeup 
Oasis Runaway Program - Guests will be able to visit and enjoy other Oasis resorts (Any Oasis property in the area). Day Passes, Preferential access to shows and events are available at Oasis Cancun. (Fees may apply to some Live Entertainment and Transportation is not included).
Terms: Guests will visit the Concierge (Oasis Plus) Desk to make arrangements one day prior to visiting any other Oasis participating resort. Staff will need to know visiting date, estimated time of arrival and resort they are planning to visit. Staff will place a courtesy call in advance on guests behalf. Cost of transportation not included, Blackout dates may apply.

Honeymoon & Anniversary Bonus - Free with minimum 5 night stay.
  • Priority check in through Oasis Plus desk
  • Tropical Welcome Cocktail
  • Complimentary upgrade to next available category (subject to availability)
  • Fruit Basket in Room ? Bottle of domestic sparkling wine in room
  • King bed (subject to availability)
  • Special reservations for a romantic dinner with a bottle of house wine

Copy of Marriage Certified required as proof. Marriage must be within 6 months. Anniversary must be within 5 days of stay. Offer is subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details. 

Resort Location Map


  • Grand Oasis Tulum
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Oasis Tulum
Km 251 Carret. Chetumal - Pto. Juarez, Akumal 77780 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.