Grand Oasis Tulum

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

A good resort destination in the Riviera Maya. The location of the hotel is by a beautiful beach. The variety of buffet and a la carte items are OK. There have been reports of issues concerning resolving maintenance issues of your room, with some travelers reporting great delays in addressing such matters. However, it does not take away from the overall experience of the resort.


Overview

With 191 beautiful suites and first-class amenities the Grand Oasis Tulum in the Riviera Maya, Mexico is the perfect hotel stay for families, couples or a group of friends. Featuring a Runaway Program that allows guests to visit and access facilities at other Oasis Resorts, along with a Kids Club, several specialty restaurants and bars, honeymoon bonus and fabulous wedding packages, this hotel is ideal for creating memorable vacations.

Location: Beachfront near Akumal; 95 km from the international airport in Cancun.


Highlights
  • Infinity Pool with stunning oceanfront views
  • White sand beach and watersports activities
  • Kids Club with supervised activites 
  • Relaxed evening entertainment at the Martini Piano Bar
  • Spacious contemporary rooms
  • Sian Ka'an luxury rooms with whirlpools and exclusive gourmet restaurants

tripadvisor Traveler Reviews
  • Albert C :
Great time

I️ went to grand Oasis Tulum this past may with my wife for 4 nights. We couldn’t believe what a gorgeous resort and beach this was for the price. We were celebrating a big anniversary and the front desk gave us a magnificent room!! We decided to take some friends with us back there and we had the best time. All the staff were so nice and accommodating. The director Geraldo was especially amazing and by the time we left felt like family. I️ can’t wait to go back. The beach is amazing. The rooms are huge and clean. The food is good and the best part is the coffee bar!! Gourmet coffee every morning!! Definitely would recommend this resort as many of the others in the area can’t come close to this one !! Trying to plan a trip back ASAP!

  • MommyJoy : Shenandoah, Texas
Just arrived today, hope they fix this experience

We have been waiting for a vacation all year and I really hope management fixes this experience in the morning. Room 3611 smells musky, dirty, grit on the floor, dirty phone, vents, old bathroom with a toilet seat that doesn’t properly fit, tub floor is flaking, mirror rusty, didn’t have enough towels for the 4 of us booked. When I called the first 4 extensions to get more towels, got no answer (that includes the operator)...on a dirty phone. Got to the room for the night after struggling to get a table at a restaurant for dinner (ended up at a lackluster buffet), to a room that smelled like sewage.I will be at the desk in the morning and hopefully a better review will be made. Beds near kids area have dirty stained sheets and plastic bottles from the day were strewn across the area with only one person cleaning up.

  • Michael Z :
Great experience

the staff was friendly and always smiling. The Director Gerardo is always around making sure his guests are happy and always asking what he can do for us. WHAT SERVICE!!!!there we so many pools especially the kids area is extremely kid friendly with swings, fountains and all kinds of entertainment for the family. THANK YOU GERARDO.

  • framethedebate : fresno
The one star is given for the beautiful beach!

Hard to know where to start and I am certain I will have forgotten to expound on many things as I write this.1. If you love the sound of construction throughout the day and evening, this is your personal paradise 2. If you appreciate the smell of raw sewage in your room each and every day, book this hotel immediately.3. If you hate both hot or warm breakfast each and every morning, cold eggs, hash browns etc. will be provided without special request. In fact, pretty much all the food set out for you at the buffet will be invariably cold. Yummy!4. The mini bar is exceptionally spacious as each and every day they will ignore your request to place a beverage of any sort inside it.5. If you enjoy a good scavenger hunt, look no further than the Grand Oasis. All attempts to find beach towels will lead you to a nice journey across the resort property. Most of the time, you will be told they will arrive in a half hour. Don't let that impede your search. Keep looking!6. Is swimming while using the toilet a favorite past time you rarely get to enjoy. Look no further than the Grand Oasis. Due to the poor drainage of your shower, water will accumulate nicely around the toilet. You have the option of stacking bath towels on the floor to soak up some of the overflow, but who can resist the pleasure of splashing your feet in the water while making use of the toilet. Did I mention "THE RAW SEWAGE STENCH THAT SEEPS OUT OF THE DRAIN DURING YOUR ENTIRE STAY!" 8. Perhaps the most offensive of all actions! Don't read if you have a weak stomach!At the bar nearest the beach (in front of the buffet restaurant) they reuse the plastic drink cups that are accumulated after use. How are hey cleaned you might ask? Well, they painstakingly drench them in a sink of brown water! Literally brown. It is so disgusting it is nearly impossible to watch knowing they will serve the next guest with one. ABOVE ALL, PURCHASE OR BRING YOUR OWN PERSONAL CUP!7. If you enjoy being delayed for your flight home, take advantage of the completely unorganized, mismanaged front desk. It's the Wild West of checkout destinations. No line with everyone elbowing one another for the chance to hear "just a few moments sir." You are afforded up to a solid half hour of live entertainment with no charge other than your time.I'm certain the resort's response will be to thank me for taking time to share a review. The fact is this place has a beautiful beach and it seems the resort goes out of its way to get things wrong at every turn. From making a simple coffee that would overdose a diabetic to figuring out a solution to their sewage issues, the Grand Oasis Tulum needs a serious overhaul

  • Regan P : Toronto, Canada
not what we expected.

I would like to start off by saying the staff were amazing. Nolei in Coffee and Me OUTSTANDING!! her customer service was hands down amazing.. all of the staff were very kind.Te resort was not what we expected. there are no elevators so if you have a mobility issues make sure to request a ground floor room. Maybe we were there on a bad week? the food was always soggy and cold and we got to the buffet right when it opened for all our meals. The resort is all marble which is lovely but not during rainy season, my daughter fell down the marble stairs because the were wet, the toilet in our room did not flush even after we had it "fixed" so we needed to go to the lobby washrooms when we need to use the toilet. It is a 2 hour shuttle from the airport which is fine if you are aware of this.The beach is lovely and there were always lots of seating on the beach, the kids pool area was super fun and the resident Peacocks are nice to look at :)

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • 3 Meals daily plus snacks
  • All drinks (domestic beer and cocktails, select international brands, house wine with meals)
  • Daily activities
  • Evening entertainment
  • Kids Club
  • Fitness centre
  • Yoga
  • Zumba
  • Non-motorized water sports
  • 114 Rooms
  • 5 Pools including kids pool
  • 12 Restaurants
  • 11 Bars
  • Shops
  • Spa (fee)
  • Sauna (fee) 
  • Fitness facilities
  • Travel Agency (fee)
  • Laundry service (fee)
  • Room Service (fee)
  • Movie Theatre
  • 2 Tennis Courts 
  • Multi-purpose sports court
  • Bicycles
  • Golf Driving Range & Putting Green
  • Scuba dive center (fee)
  • Preferred rates for Smart Car rental 
  • Parking

Gardenview Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • Gardenview
  • Air-conditioning with in-room climate control
  • Hair dryer
  • Safety deposit box ($)
  • Direct dial telephone
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • Bathroom equipped with bathtub and shower
  • 1 King or 2 Double beds
  • Desk
  • For rent ($) - Use of the exclusive Smart Car (mandatory insurance fee applies $). Subject to availability.
  • Room service (07:00-22:00) ($)
  • Wi-Fi ($)
  • 42" flat screen TV with cable
  • USB ports
  • iPod docking station
  • Bathroom amenities
  • Bathrobes and slippers
  • Iron & Ironing board
  • Coffee maker
  • Radio alarm clock
  • Direct dial telephone
  • Blackout curtains
  • Rollaway bed (subject to availability)
  • Cribs available (subject to availability)

Sian Ka'an Club Jacuzzi

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Jacuzzi in-room
  • Air-conditioning with in-room climate control
  • Hair dryer
  • Safety deposit box
  • Direct dial telephone ($)
  • Mini-bar replenished daily with water, soft drinks, beer and snacks
  • Blackout curtains
  • 42" Flat screen cable TV
  • Private bathroom
  • 1 King bed
  • Rollaway bed (subject to availability)
  • Desk
  • Amenities kit
  • Wi-Fi (two devices per room)
  • USB ports
  • Bathrobes and slippers
  • Concierge service
  • Premium amenities
  • Private check-in and check-out
  • Private beach club
  • 24-hour room service
  • Early check-in /Late check-out (upon request and subject to availability)
  • Preferred Smart Car rates
  • iPod docking station
  • Beach bag
  • Iron & Ironing board
  • Coffee maker
  • Radio alarm clock

Garden Poolview Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • Air-conditioning with in-room climate control
  • Poolview
  • Hair dryer
  • Safety deposit box ($)
  • Direct dial telephone
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • Bathroom equipped with bathtub and shower
  • 1 King or 2 Double beds
  • Desk
  • Room service (07:00-22:00) ($)
  • Wi-Fi ($)
  • 42" Flat screen cable TV
  • USB ports
  • iPod docking station
  • Bathroom amenities
  • Bathrobes and slippers
  • Iron & Ironing board
  • Coffee maker
  • Radio alarm clock
  • Direct dial telephone ($)
  • Blackout curtains
  • Rollaway bed (subject to availability)
  • Cribs available (subject to availability)

Oceanfront Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • Oceanfront
  • Air-conditioning with in-room climate control
  • Hair dryer
  • Safety deposit box ($)
  • Direct dial telephone
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • Bathroom equipped with bathtub and shower
  • 1 King or 2 Double beds
  • Desk
  • Room service (07:00-22:00) ($)
  • Wi-Fi ($)
  • 42" Flat screen cable TV
  • USB ports
  • iPod docking station
  • Bathroom amenities
  • Bathrobes and slippers
  • Iron & Ironing board
  • Coffee maker
  • Radio alarm clock
  • Direct dial telephone ($)
  • Blackout curtains
  • Rollaway bed (subject to availability)
  • Cribs available (subject to availability)

Restaurants

Arrecifes

  • Buffet for breakfast, lunch and dinner
  • International
  • Casual dress code

Sarape

  • a la carte for dinner
  • Mexican
  • Reservations required
  • Casual dress code

Careyes

  • a la carte for dinner
  • Mexican Gourmet
  • Reservations required
  • Casual dress code

Akeru

  • Sushi Bar for lunch
  • Japanese

Cafe Del Mar

  • a la carte for dinner
  • Mediterranean Gastrobar

Dos Lunas

  • a la carte for dinner
  • Italian
  • Reservations required

Terraza Arrecifes

  • Snacks

Al Sur

  • a la carte for dinner
  • Mediterranean
  • Reservations required

Terraza Careyes

  • a la carte for dinner
  • Seafood

Arrecifes Steak House

  • a la carte for dinner
  • Steakhouse

Coffee & Me

  • Cafe

Happy Chicken

  • Snacks, fast food

Mr. Wimpy

  • Snacks

Bars

  • Sian Ka'an Beach Club*
  • Havana Cigar Bar ($)
  • Martini Piano Bar
  • Disco Bar Mayan Theatre
  • Lounge Cafe Del Mar
  • Beach Club Bar
  • Sarape Wet Bar
  • Akeru Beach Bar
  • Nori Wet Bar
  • Sarape Bar

*Sian Ka'an room category guests only

For the Kids - Kids Club for ages 4-12, Kids pool, Babysitting available for a fee.

Facilities 

  • Spa 
  • Beauty salon 
  • Sauna
  • Jacuzzi
  • Steam room

Treatments

  • Massages
  • Body Scrub and Wraps
  • Facials
  • Rituals
  • Temazcal

Other Treatments

  • Hairstyling
  • Manicure/Pedicure
  • Waxing
  • Makeup
  • Bridal hairstyling and makeup 
Oasis Runaway Program - Guests will be able to visit and enjoy other Oasis resorts (Any Oasis property in the area). Day Passes, Preferential access to shows and events are available at Oasis Cancun. (Fees may apply to some Live Entertainment and Transportation is not included).
Terms: Guests will visit the Concierge (Oasis Plus) Desk to make arrangements one day prior to visiting any other Oasis participating resort. Staff will need to know visiting date, estimated time of arrival and resort they are planning to visit. Staff will place a courtesy call in advance on guests behalf. Cost of transportation not included, Blackout dates may apply.

Honeymoon & Anniversary Bonus - Free with minimum 5 night stay.
  • Priority check in through Oasis Plus desk
  • Tropical Welcome Cocktail
  • Complimentary upgrade to next available category (subject to availability)
  • Fruit Basket in Room ? Bottle of domestic sparkling wine in room
  • King bed (subject to availability)
  • Special reservations for a romantic dinner with a bottle of house wine

Copy of Marriage Certified required as proof. Marriage must be within 6 months. Anniversary must be within 5 days of stay. Offer is subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details. 

Resort Location Map


  • Grand Oasis Tulum
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Oasis Tulum
Km 251 Carret. Chetumal - Pto. Juarez, Akumal 77780 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.