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Grand Palladium Colonial

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Great resort on a nice beach, ideal for families and couples. Visually stunning but massive property. Excellent food and amenities. Junior suites are closer to the beach and are adults only. Mayan suites are also available.


Overview

Discover the beauty and charm of this spacious, luxury resort. Set in the heart of an exceptional natural environment, the Grand Palladium Colonial is in a 4 hotel complex offering numerous facilities including fabulous swimming pools, a sports complex, a spa, and a variety of specialty restaurants. The Colonial has the comfort of spacious rooms and suites as well as wonderful hospitality. Relax on one of the most beautiful beaches in the Mayan Riviera or unwind at one of the complex's many bars. An unforgettable holiday awaits you and your family at the Grand Palladium Colonial.

Location: Directly on Kantenah beach, 25 minutes from Playa del Carmen, 10 minutes from Puerto Aventuras, approximately 60 minutes from the airport.


Highlights
  • Beautiful beachfront location
  • A number of pools including large main pool, natural saltwater pool and an adults only pool
  • Large resort complex with many dining options
  • Plenty to keep kids busy with Kid's and Teen's clubs and a water park
  • Awarded TripAdvisor's Certificate of Excellence and Travelife Gold for sustainability in tourism

tripadvisor Traveler Reviews
  • Véronique P :
An Amazing Service at Hacienda Buffet!

Super service concerning Virdiana, Captain of the buffet. She gaves us an incredible service, tooks special care of my daughter who's has a very severe allergic to peanuts. We were worried but she made a big difference in our trip. Thanks to Virdiana and her Team! Véronique Poulin, Québec, Canada

  • Debbie T : Southend-on-sea,
Fabulous

What can I say but thank you so much Grand palladium for another fabulous holiday. This was our fifth time at the Grand Palladium and gets better every time we go back We Always said we would never go back to the same hotel but Grand Palladium keeps drawing us back, The staff can't do enough for you they all work really hard to keep their hotel spotlessly clean, Carlas cleaned our room thoroughly every day thank youWilliam & Jorge in the buffet always there With refreshments and smiles Ricardo always nice to see the same faces at the bars, always happy in his job.Luis in Hemingways very good service every time.Good points of hotel Buffet restaurants so much variety of food Al la carte restaurants all really good , If you decided you wanted to go into the steak restaurant every night no problems Not like other hotels we have been in and you can only use 1 reservation a week .Rooms are clean & comfortable .2 large pools with swim up bars, adult pools for quiet relaxation .Shows in the evening So much for everyone Thank you once again Grand Palladium & also Pedro zavala for making our holiday & wedding anniversary one to remember . Outstanding Hotel Debbie & Rod T.

  • Vanessa D : Oxford, United Kingdom
Holiday with friends

Can't fault this resort.Staff very friendly can't do enough for you.Golf cart/trains to get you around as resort is very big with 4 hotels in situ within the grounds. You can walk along covered walkways and soon get to find short cuts.Rooms very comfortable with Air con and a ceiling fan which worked very well.Bathroom had a walk in shower which was great and there was a selection of nice toiletries, bath sheets changes every day. Food amazing, the main restaurants have so much choice and then there are the themed restaurants to choose from, we were told to book but found it not a problem to just turn up. Lots going on throughout the day to keep you entertained as loads of sunbeds so never a problem getting one. If you want a quite pool check out the secret bar/pool lovely and quite or the main pool for a bit more going one. Also the Spa area is amazing.Beach is beautiful, walk to the Salt pool worth the walk.Entertainment in the evenings was excellent with a varied programme of very well presented shows.Lots of Iguanas wandering around very entertaining to watch around the pool area and also outside rooms. Flamingos near Colonial lobby and a few racoons not to mention the crocodiles in their enclosure..The only downside is, the resort is 1.5 hours from Cancun airport so a bit far away to keep traveling out to places. Chichen Itza is a 2 hour drive, Captain hook (evening aboard pirate ship) 1.5 hours

  • Jordan22UK : Cardiff
Not as good as last time

We returned to the Grand Palladium in March during Spring Break which may have impacted the level of service. Mostly everything was still good but there were a lot of new staff going through training who weren't prepared for the hordes. The one main disappointment was that we upgraded our room and it was a complete let down, although they did try to resolve this as best as possible.

  • Les68 :
Big resort but lovely staff

I went to Grand Palladium Colonial recently with some girlfriends. We have a friend who is a "travel club member so my experience will be a bit different than the average traveler's. (She gets many perks).The resort itself is about a 1.5 hour drive from the Cancun airport. You get picked up by a very lovely driver. Be aware, the trip is about $160 round trip. The resort is gigantic. There are literally thousands of people there. I am not a big crowd person, or a cruise person, so this part was not enjoyable for me. But we had access to the members' beach, and it was much smaller and more contained. Really lovely and well maintained.There are a lot of pools. A pool for everyone. We liked the adult pool and the spa pool the most. The large pool was just too many people. The beach is not wide but it is beautiful. The sand is soft, the bottom of the beach is all soft sand when you walk into the water. Water was so warm, like a bath (in early June). The rooms are nice. Damp though. My room smelled musty the entire time. No real views of anything, just room upon room. I found the room incredibly quiet and the bed was perfect, I slept really well there. We had a living room and a bedroom with a huge bathroom, more than enough space.The food was quite average. I didn't enjoy that part. Buffet food in the morning was heavy and not very flavorful, lunches were ok (we ate a lot of guacamole, that was really good), and the restaurants were average to below average. We found the best restaurant was the Mexican one (go figure) and the worst was the Japanese one for the kind of unfriendly welcome. The drinks were unbelievably weak. While I get that they don't want people to be wasted the entire time, it would be nice to have something other than syrupy fruit juice in my glass. We had to doctor our cocktails so they tasted like cocktails and not juice.I took one excursion, to Chichen Itza, and it was what really made this trip "Mexico". I was feeling trapped in the resort with a bunch of Americans (mostly, but not all), and wasn't feeling like I was really in Mexico. The excursion lasted all day and it was well worth the money and time. The staff was unbelievably kind. I really enjoyed them.And the spa was nice, had a really great massage, but I was perplexed that they had me waiting in my bathing suit until my treatment time (in the waiting room, in my wet bathing suit), rather than give me a bathrobe. It was strange and I was cold and uncomfortable, but I just chalked it up to different customs.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily
  • Snacks
  • Room service (11am to 11pm)
  • Unlimited domestic beer & cocktails and select international brands; house wine with meals
  • Mini-bar restocked daily with water, soft drinks, and beer 
  • Towels (pool/beach)
  • Free basic Wi-Fi throughout complex
  • Kids Club
  • Teen Club
  • Snorkeling
  • Kayaking
  • Paddle boards
  • Paddle boats
  • Windsurfing
  • Catamaran
  • Tennis
  • Mini-golf
  • Volleyball
  • Basketball
  • Soccer
  • Archery
  • Access to fitness facilities
  • Daily activities
  • Nightly entertainment
  • 422 rooms and suites in 15 three-storey villas and bungalows
  • 5 buffet-style restaurants
  • 9 a la carte restaurants
  • 25 bars throughout complex
  • 8 Freshwater pools and 1 Seawater pool
  • Spa & Wellness Center (fee)
  • Jacuzzi
  • Fitness facilities
  • Crocodile cage with feeding shows
  • Ecological walking paths
  • Mini-golf
  • Shopping 
  • Dive shop
  • Motorized watersports (fee)
  • Free WiFi
  • Conference facilities (fee)
  • Currency exchange
  • ATM
  • Golf nearby (fee)

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Sofa bed
  • Balcony or Terrace
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • 1 King or 2 Double beds
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale

Mayan Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Cabin with thatched roof and separate entrance
  • Large Balcony or Terrace with hammock
  • Exterior Mayan shower
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale

Restaurants

El Gran Azul

  • Buffet for breakfast, lunch
  • Italian

La Hacienda

  • Buffet for breakfast, lunch and dinner
  • Mexican/Italian

La Adelita

  • à la carte for dinner
  • Mexican
  • Reservations required
  • Dress code

El Dorado

  • à la carte for dinner
  • Steakhouse
  • Reservations required
  • Dress code

Bars

  • Colonial Lobby Bar
  • La Plaza
  • El Teatro Theatre bar
  • Sports Bar
  • Adelita & El Dorado
  • Swim-up Bar 2
  • Beach Bar
  • Secret Bar
  • Las Rocas Pool bar

Baby Club (1-3 years old)

  • Located within the 'El Ranchito' Mini-club
  • Indoor and outdoor play areas
  • Trained professional staff on hand to assist the little ones
  • Open from: 9 am - 8 pm

Mini-Club 'El Ranchito' (4-12 years old)

  • Located on the beach between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa
  • Outdoor and indoor facilities
  • Arts and craft room for kids to create their own masterpiece
  • Video games (PlayStation, game cube) and volleyball
  • Children's splash pool with water slides
  • Kids can enjoy a fun-filled day of eco-friendly activities to learn about the culture and history of the surroundings
  • The club features delightful animated characters from the "Play at Palladium with Raggs" program who will sing, dance, and entertain the kids throughout the resort
  • Kids can also have breakfast with the Raggs gang
  • Large lawn play area with supervised staff hosting daily activities that are both fun and imaginative
  • Open from 9 am - 11 pm

Black & White Junior Club (13-19 years old)

  • Located Poolside at 'El Rinconcito', at the Grand Palladium Kantenah Resort & Spa
  • An exclusive club just for teenagers, designed with activities to keep you entertained throughout your stay
  • A lounge for video games, online computer games, and table games such as; pool and foosball
  • Mini-disco at Grand Palladium Colonial during the evening, 2 nights per week so you can party with your new friends
  • Open from 11 am - 12 midnight

Child Policy

Child: 3-12 years pay special rate.
Teens: 13-17 years pay special rate.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Zentropia Spa & Wellness

Should guests wish to use the hydrotherapy facilities or wet areas of the Zentropia Spa & Wellness centre an additional fee of $10 USD per person per day will be applicable and payable locally. Clients who purchase a spa treatment will not have to pay the fee on the day of the treatment. Subject to change. 

Facilities

  • Spa pools
  • Jacuzzi
  • Dry and wet sauna
  • Vapor bath
  • Hydromassage
  • Waterfalls
  • Eco-meditative cold bath
  • Massage rooms
  • Relax area
  • Gymnasium with locker rooms, air conditioning
  • Unisex hair salon

Stay at 1, Play at All - Guests can use any of the facilities located in the four resorts of the complex, except those located at The Royal Suites Yucatán by Palladium.

Honeymooners - Receive a room upgrade (based on availability at check-in), late checkout (subject to availability), and a honeymoon gift. Request at time of booking. Requires proof of marriage certificate at check-in. Must be within 2 months of wedding date.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Grand Palladium Colonial
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Palladium Colonial Resort & Spa
Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.