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Grand Palladium Colonial

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
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Our Opinion

Great resort on a nice beach, ideal for families and couples. Visually stunning but massive property. Excellent food and amenities. Junior suites are closer to the beach and are adults only. Mayan suites are also available.


Overview

Discover the beauty and charm of this spacious, luxury resort. Set in the heart of an exceptional natural environment, the Grand Palladium Colonial is in a 4 hotel complex offering numerous facilities including fabulous swimming pools, a sports complex, a spa, and a variety of specialty restaurants. The Colonial has the comfort of spacious rooms and suites as well as wonderful hospitality. Relax on one of the most beautiful beaches in the Mayan Riviera or unwind at one of the complex's many bars. An unforgettable holiday awaits you and your family at the Grand Palladium Colonial.

Location: Directly on Kantenah beach, 25 minutes from Playa del Carmen, 10 minutes from Puerto Aventuras, approximately 60 minutes from the airport.


Highlights
  • Beautiful beachfront location
  • A number of pools including large main pool, natural saltwater pool and an adults only pool
  • Large resort complex with many dining options
  • Plenty to keep kids busy with Kid's and Teen's clubs and a water park
  • Awarded TripAdvisor's Certificate of Excellence and Travelife Gold for sustainability in tourism

tripadvisor Traveler Reviews
  • mikebb149 : Isle of Wight, United Kingdom
Dream holiday

We've just returned from a two week holiday at the Colonial ,it was our fifth trip to Riviera Maya and this was the best resort weve stayed at.We were a bit apprehensive about the size but after a couple of days wemanaged to find most of the short cuts . One of the nice things was you can useall the facilities of the three other hotels and don't have to book at the al a cartes with the exception of the Japanese. The beach was lovely and you could alwaysget a sun bed. But what makes this resort even more enjoyable are the staff they are so cheerfuland are always wanting to please you special mention to the bar staff at White Sands Pedro Alfredo and Amcho Emillo and at the Colonial Bar Santiago and ManuelWe will definetly be returning some day

  • VillaVilla : VillaVilla
Pleasantly supprised

This was a very relaxed holiday the setting was perfect superb beach the adult pools were spot on, the service very attentive not over bearing.The food could do with some attention overall good but the so called a la carte restaurants were very hit & miss some days good other bad.Overall though a very relaxing and enjoyable holiday we will return.

  • Anna1 : Indiana
Tropical Jungle Paradise

If you have been reading the reviews of this resort you will be getting a pretty good understanding what this resort is all about. This was our second stay at the Palladium Colonial, third in the Palladium chain. I hope this will be one of many times that we will return over and over. I hope to bring many friends back with us. To us this resort brings to the table all that we love about a resort, paradise settings, amicable staff, variety of things to do, close to other attractions. I will try to keep this brief and to the point.1. Know what you want in a resort. This is 1 1/2 hours from Cancun airport. It is in a beautiful tropical setting. Even though there are 1600 rooms in the entire Palladium complex you don't see the buildings from the beach and with so many beautiful walkways you don't feel crowded. You must like nature and walking. Landscaping is breathtaking with a very long beach front and varieties of beaches, sandy, rocky, etc. it is very close to Xelha, XCaret, Xplore, and Akumal where you can swim with the giant sea turtles.2. This is a perfect resort for families as they have so many activities for all ages. Kids pools, adult only pools, the foam party is so fun for all ages. They have a fire show on Monday night at salt water pool, Segway tours, paddle boats, little hobbies cats, table tennis under the palms, corn hole games, tennis courts, beach volley ball, and the biggest pools I have ever seen. 3. Must brings: adapter pulls for rooms. Rooms do not have many outlets.Water shoes if you are planning on going into ocean. It is rocky most places but fun for Snorkling.Blow up rings for beach or pools. Floating is a great way to relax. I always buy cheap blow up rings at the dollar store and at the end of the trip give them to another family at the resort.4. Restuarants: Buffets have many choices of food, not extraordinary but really good. Service is wonderful. Treated great. Reservations are a must for the Japanese restuarant, the once a week beach barbecue and the beach side seafood restuarant. Others have no waits if you go before 7:00 pm. Great service at all of them. Really enjoyed the new Thai restuarant and the Brazilian one. At the Brazilian one there are many skewers of various meats. Go light on the first ones served, the last three are the best.Overall ambiance: This is for the person that wants a relaxing laid back paradise setting. If you are interested in the fast paced Cancun lifestyle this is not for you. If you want super high end gourmet and want to pay hundreds of dollars more go to a 6 golden apple resort. If you want to wake up in the morning and meander down to watch the sunrise through a natural palm lined beach, than this is the right resort for you. It is romantic. I always feel safe here.We were very pleased with our stay. The couple we brought couldn't say enough about this place and can't wait to return. The only down side was that we did email the resort ahead of time about it being our 40th anniversary (our travel agent did also) and it was not acknowledged. It is a large resort and I am sure it was an oversite but 40 years of marriage is important to us. We hope to be back soon though.

  • Ina C : Novi, Michigan, United States
Lovely Vacation

My sister and I stayed at the Colonial in early February 2017 for 5 days. I have been to several all inclusive resorts in Mexico and I think the Colonial compares as follows:Things we really liked:1. Beach - this was by far one of the best beaches on the Rivera Maya I have been to. Very wide with an additional strip of sand/palm trees. Absolutely gorgeous and very clean w/o seaweed.2. Animation/activities - although we were here in low season, there were a ton of activities offered every day (Pilates, Zumba, cooking classes, etc etc). Really liked those. Animation staff was fun w/o being annoying or overly pushy for people to join in. Additional activities that were cool: DJ at the rock beach, BBQ at beach bar, etc.3. Gym - great gym. Very big compared to other resorts with good quality cardio and weight equipment as well as a separate exercise/yoga room. I work out most days and really appreciated how well this gym was equipped. 4. Vegetation/grounds - this resort was build while keeping the natural surroundings in tact. There are many wooden walkways that lead through "the jungle". Many of them are covered, in case of rain. Lots of animals and vegetation. Very nice.5. Resort transportation - extensive transportation system with Trains and little cars picking you up pretty much anywhere. They stop when they see you and ask if you want to join - that was a nice touch. Transportation is not just reserved for premium customers.6. Liquor Variety - resort provides many liquor varieties with some higher end brands (Bombay Sapphire, Stoli, etc). Need to ask for them to use it though, otherwise you will get the cheap stuff. 7. Thai Restaurant - this was by far the best restaurant of the resort with the best service. The staff (Iram and Alfonso) made our last night dinner here very special. The service was VERY professional and attentive and really stood out to us! They also recommended for us to try the Mexican wine which was very good and not overly pricey. Can highly recommend!8. Decoration of theme restaurants - most of the theme restaurants are just beautifully decorated! Very modern and cool. Specifically La Lola stood out to us. Also, many restaurants offer the option of eating outside which was nice.Things that could be improved:1. Drinks - bars offer a nice variety of cocktails that you can choose from on a list; however, most of them are very sweet. The restaurant had theme drinks which was a nice idea - unfortunately they were all way too sweet to drink. I always told the bartender exactly how I wanted my drinks. My recommendation here would be to rework that cocktail list and train your staff to go for fresh and tasty rather than sweet. That really will go a long way with higher end customers. Incorporate fresh mint, limes, and fresh juices rather than syrups, and sugary juices.2. Fresh Juice Bar at breakfast - I was so looking forward to enjoying some fresh juices for breakfast! When I saw the variety that was offered I was soooo excited. Unfortunately ALL the juices had been enriched with sugar syrup and were not only way too sweet but also had a weird aftertaste. Major turnoff for health conscious customers. Recommend to leave sugar additive out and it will fix the issue!3. Food gone bad - we experienced a few times that food had gone bad. This related to sauces and dips in the buffet restaurant and the Spanish tapas place. The sauces/dips tasted like they were fermented and had gone bad. Left that weird sparkling sensation on your tongue. This is something that should not be happening. Chefs should try all of the food before it is put out. Luckily we didn't get sick from it.4. Food quality - although I would say overall the food quality was average there were a few things that really were of poor quality - mostly in the buffet restaurants, e.g. smoked salmon, cheese and lunch meats.5. Mexican restaurant - was very disappointing. I was hoping we would get our best meal there but this was definitely a bust. Food was not very Mexican, poor variety of choices and poor, inattentive service.6. Rooms - overall the rooms are ok but they need to be updated a little. Also would recommend to train maids/cleaning staff to be more consistent with their service. For example, every day our coffee cups were in different places of the room, coffee wasn't always restocked, etc. On a positive note, the beds were wonderfully comfortable. 7. Service - this was an area that was a bit spotty, especially in the buffets. Had some good experiences but also noticed that there is improvement needed (mostly related to being more attentive). By watching manager/service staff interaction, I can tell that resort is trying to improve in this area but is not all the way there yet. Overall, we really enjoyed our stay here. There are many things about this resort that were very special and different then other resorts I have been to. This is not a 5 start resort but I can still highly recommend it to anyone that wants to get away for a few days .

  • : East Lansing, Michigan
Great first experience

This was my husband's and my first trip to Mexico and our first all-inclusive trip. The resort employees made it a good 1st! Everyone was very friendly and eager to help. We enjoyed the layout of the resort- the grounds were well-kept and a good mix of jungle and water, shade and sun, quiet or party. The map may seem overwhelming at first, but it's easy to get your bearings after a day or so, and the resort app was very useful. We will definitely be back.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily
  • Snacks
  • Room service (11am to 11pm)
  • Unlimited domestic beer & cocktails and select international brands; house wine with meals
  • Mini-bar restocked daily with water, soft drinks, and beer 
  • Towels (pool/beach)
  • Free basic Wi-Fi throughout complex
  • Kids Club
  • Teen Club
  • Snorkeling
  • Kayaking
  • Paddle boards
  • Paddle boats
  • Windsurfing
  • Catamaran
  • Tennis
  • Mini-golf
  • Volleyball
  • Basketball
  • Soccer
  • Archery
  • Access to fitness facilities
  • Daily activities
  • Nightly entertainment
  • 422 rooms and suites in 15 three-storey villas and bungalows
  • 5 buffet-style restaurants
  • 9 a la carte restaurants
  • 25 bars throughout complex
  • 8 Freshwater pools and 1 Seawater pool
  • Spa & Wellness Center (fee)
  • Jacuzzi
  • Fitness facilities
  • Crocodile cage with feeding shows
  • Ecological walking paths
  • Mini-golf
  • Shopping 
  • Dive shop
  • Motorized watersports (fee)
  • Free WiFi
  • Conference facilities (fee)
  • Currency exchange
  • ATM
  • Golf nearby (fee)

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Sofa bed
  • Balcony or Terrace
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • 1 King or 2 Double beds
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale

Mayan Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Cabin with thatched roof and separate entrance
  • Large Balcony or Terrace with hammock
  • Exterior Mayan shower
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale

Restaurants

El Gran Azul

  • Buffet for breakfast, lunch
  • Italian

La Hacienda

  • Buffet for breakfast, lunch and dinner
  • Mexican/Italian

La Adelita

  • à la carte for dinner
  • Mexican
  • Reservations required
  • Dress code

El Dorado

  • à la carte for dinner
  • Steakhouse
  • Reservations required
  • Dress code

Bars

  • Colonial Lobby Bar
  • La Plaza
  • El Teatro Theatre bar
  • Sports Bar
  • Adelita & El Dorado
  • Swim-up Bar 2
  • Beach Bar
  • Secret Bar
  • Las Rocas Pool bar

Baby Club (1-3 years old)

  • Located within the 'El Ranchito' Mini-club
  • Indoor and outdoor play areas
  • Trained professional staff on hand to assist the little ones
  • Open from: 9 am - 8 pm

Mini-Club 'El Ranchito' (4-12 years old)

  • Located on the beach between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa
  • Outdoor and indoor facilities
  • Arts and craft room for kids to create their own masterpiece
  • Video games (PlayStation, game cube) and volleyball
  • Children's splash pool with water slides
  • Kids can enjoy a fun-filled day of eco-friendly activities to learn about the culture and history of the surroundings
  • The club features delightful animated characters from the "Play at Palladium with Raggs" program who will sing, dance, and entertain the kids throughout the resort
  • Kids can also have breakfast with the Raggs gang
  • Large lawn play area with supervised staff hosting daily activities that are both fun and imaginative
  • Open from 9 am - 11 pm

Black & White Junior Club (13-19 years old)

  • Located Poolside at 'El Rinconcito', at the Grand Palladium Kantenah Resort & Spa
  • An exclusive club just for teenagers, designed with activities to keep you entertained throughout your stay
  • A lounge for video games, online computer games, and table games such as; pool and foosball
  • Mini-disco at Grand Palladium Colonial during the evening, 2 nights per week so you can party with your new friends
  • Open from 11 am - 12 midnight

Child Policy

Child: 3-12 years pay special rate.
Teens: 13-17 years pay special rate.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Zentropia Spa & Wellness

Should guests wish to use the hydrotherapy facilities or wet areas of the Zentropia Spa & Wellness centre an additional fee of $10 USD per person per day will be applicable and payable locally. Clients who purchase a spa treatment will not have to pay the fee on the day of the treatment. Subject to change. 

Facilities

  • Spa pools
  • Jacuzzi
  • Dry and wet sauna
  • Vapor bath
  • Hydromassage
  • Waterfalls
  • Eco-meditative cold bath
  • Massage rooms
  • Relax area
  • Gymnasium with locker rooms, air conditioning
  • Unisex hair salon

Stay at 1, Play at All - Guests can use any of the facilities located in the four resorts of the complex, except those located at The Royal Suites Yucatán by Palladium.

Honeymooners - Receive a room upgrade (based on availability at check-in), late checkout (subject to availability), and a honeymoon gift. Request at time of booking. Requires proof of marriage certificate at check-in. Must be within 2 months of wedding date.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Grand Palladium Colonial
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Palladium Colonial Resort & Spa
Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.