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Grand Palladium Colonial

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Great resort on a nice beach, ideal for families and couples. Visually stunning but massive property. Excellent food and amenities. Junior suites are closer to the beach and are adults only. Mayan suites are also available.


Overview

Discover the beauty and charm of this spacious, luxury resort. Set in the heart of an exceptional natural environment, the Grand Palladium Colonial is in a 4 hotel complex offering numerous facilities including fabulous swimming pools, a sports complex, a spa, and a variety of specialty restaurants. The Colonial has the comfort of spacious rooms and suites as well as wonderful hospitality. Relax on one of the most beautiful beaches in the Mayan Riviera or unwind at one of the complex's many bars. An unforgettable holiday awaits you and your family at the Grand Palladium Colonial.

Location: Directly on Kantenah beach, 25 minutes from Playa del Carmen, 10 minutes from Puerto Aventuras, approximately 60 minutes from the airport.


Highlights
  • Beautiful beachfront location
  • A number of pools including large main pool, natural saltwater pool and an adults only pool
  • Large resort complex with many dining options
  • Plenty to keep kids busy with Kid's and Teen's clubs and a water park
  • Awarded TripAdvisor's Certificate of Excellence and Travelife Gold for sustainability in tourism

tripadvisor Traveler Reviews
  • Sharon G :
joshua at travel club

joshua in the travel club knew i was sick and on his time off, bought medicine off property for me. he said he forgot the cost so i gave him a tip. if this isn't going above and beyond customer service, i don't know what is. thank you joshua

  • VarshanaCS : Occidental, California
Safe & family friendly

This resort is safe to bring your whole family. There are four different levels of resorts on the grand palladium. When we arrived we were placed in Ketaneh but had paid for Colonial. We went to our room not realizing how much of a difference there was. We requested our switch and the rooms were very similar, however the resort is so big colonial is perfectly located to explore it all. The bathroom in ketaneh was also leaking out of the ceiling light, which was concerning. Bring lots of 1s and 5s, USD, if you tip the drivers they will come back and bring you everywhere! So attentive, they will give you their number and hours so they can help you personally all trip. A doctor is located in Colonial, my infant caught a cold the day before we arrived, he developed a bad eye infection. The doctor was onsite and prepared with medication and a follow up. It ran us about $130 total but was worth it. There is cold and flu medicine for adults at the gift shops (gripe- blue box). Better than day quit and it is not drowsy. If you have the right wrist band, you can go to the White Sands buffet. It's worth going here over the others. The Colonial one is good but the difference in crowd is obvious. The Colonial seems to seat people by age or family type which was nice. Don't want my baby tossing strawberries at the newlyweds. Very eco friendly, you won't find disposable dishes here! Bring a large insulated cup for your pina coladas and margaritas! It will get hot and your drinks melt quickly (and they are tiny so at the pool it is annoying to grab another).

  • jacksmith321 : Kansas City, Missouri
Family Vacation

The Grand Palladium was a fantastic spot for our family vacation. The huge resort offered us everything from sports and leisure to great dining options. All of the employees were extremely friendly and helpful. Make sure to do the tequila taste testing with Gabriel!

  • Oleg P :
Grand Palladium Colonial All-Inclusive Review

We stayed at the resort for 7 nights and absolutely loved it! There are things to do for anyone, from being lazy on the beach, drinking at the swim up bar, to participating at the activities, learning how to dance and attending themes discos. You will never stay hungry, as there is food for everyone. (You will be asked if you have any allergies or food preferences at the reception). We are very fond of the animator crew as they surprised us every day and night. They performed shows and activities and did not stop to amaze us during our stay.We recommend this resort to anyone: couples, families with kids or group of friends.PROs:- All inclusive (food, drink, most activities)- Eco-resort – there’s wildlife around the resort. The animals are very cute and definitely raise the mood. No need to be scared of any of them. (Don’t try to feed the crocodile though)- Friendly staff. Everybody is very nice and helpful. If you don’t know Spanish, learn a few words, it shows respect.- There’s free transportation for you to faster travel to the lobbys and events.- Lots of buffets and restaurants (different cuisine, such as Mexican, Thai, Brazilian, Spanish, and few others)- On-site stores. You can buy almost anything you forgot at home. (May be pricier). BTW, some toiletries like toothbrush and toothpaste are free if you dial reception.- Free Wi-Fi. Unrestricted, sometimes unstable, but there’s no time or data limit.- Excellent animator/theatrical crew. These guys are very talented, friendly and energetic. CONs- Mosquitos!! Not sure if it depends on the season, but these nasty little creatures bite bad. We survived without insect repellent, but everybody’s different. - May be very humid. Our cloths could not dry well.Tips- download Palladium application for Android/iOS right away. Makes it much easier to navigate the big area and find all the various activities this resort had to offer- You can eat at different restaurants. Explore the options, you can dine at different one each day. Book beforehand.- Get quick-dry clothes. Anything cotton takes forever to dry, unless you go for the laundry service.- Tip- Not all bartenders are created equal. Try drinks at different bars. We found our favorite bartender on the last day at Secret Adult Pool.- It you open balcony door, AC will turn off.- Get a full face snorkeling mask and check out the sea life (also go to Akumal public beach (VERY close to the resort and you can even go there via public transportation, just make sure to have local currency), rent a life vest and watch the turtles. This is MUCH cheaper than taking the tour)

  • Helen P : Liverpool
Expensive beach holiday.

7 in our party and we all stayed in the colonial suites. They were nice rooms only my husband and I had to change rooms after 3 days as the a/c flooded the room. This was a long way to travel to basically a beach holiday. Glad I visited but wouldn't return. 1 member of our party contracted salmonella 2 days before departure and has an ongoing complaint with Thompson! Maria 1 of the waitress in colonial bar was extremely friendly and went out of her way to make our stay a happy 1, however she was the only staff member to do so. Expensive and long way to travel to a resort that did not meet our expectations.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily
  • Snacks
  • Room service (11am to 11pm)
  • Unlimited domestic beer & cocktails and select international brands; house wine with meals
  • Mini-bar restocked daily with water, soft drinks, and beer 
  • Towels (pool/beach)
  • Free basic Wi-Fi throughout complex
  • Kids Club
  • Teen Club
  • Snorkeling
  • Kayaking
  • Paddle boards
  • Paddle boats
  • Windsurfing
  • Catamaran
  • Tennis
  • Mini-golf
  • Volleyball
  • Basketball
  • Soccer
  • Archery
  • Access to fitness facilities
  • Daily activities
  • Nightly entertainment
  • 422 rooms and suites in 15 three-storey villas and bungalows
  • 5 buffet-style restaurants
  • 9 a la carte restaurants
  • 25 bars throughout complex
  • 8 Freshwater pools and 1 Seawater pool
  • Spa & Wellness Center (fee)
  • Jacuzzi
  • Fitness facilities
  • Crocodile cage with feeding shows
  • Ecological walking paths
  • Mini-golf
  • Shopping 
  • Dive shop
  • Motorized watersports (fee)
  • Free WiFi
  • Conference facilities (fee)
  • Currency exchange
  • ATM
  • Golf nearby (fee)

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Sofa bed
  • Balcony or Terrace
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • 1 King or 2 Double beds
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale

Mayan Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Cabin with thatched roof and separate entrance
  • Large Balcony or Terrace with hammock
  • Exterior Mayan shower
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale

Restaurants

El Gran Azul

  • Buffet for breakfast, lunch
  • Italian

La Hacienda

  • Buffet for breakfast, lunch and dinner
  • Mexican/Italian

La Adelita

  • à la carte for dinner
  • Mexican
  • Reservations required
  • Dress code

El Dorado

  • à la carte for dinner
  • Steakhouse
  • Reservations required
  • Dress code

Bars

  • Colonial Lobby Bar
  • La Plaza
  • El Teatro Theatre bar
  • Sports Bar
  • Adelita & El Dorado
  • Swim-up Bar 2
  • Beach Bar
  • Secret Bar
  • Las Rocas Pool bar

Baby Club (1-3 years old)

  • Located within the 'El Ranchito' Mini-club
  • Indoor and outdoor play areas
  • Trained professional staff on hand to assist the little ones
  • Open from: 9 am - 8 pm

Mini-Club 'El Ranchito' (4-12 years old)

  • Located on the beach between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa
  • Outdoor and indoor facilities
  • Arts and craft room for kids to create their own masterpiece
  • Video games (PlayStation, game cube) and volleyball
  • Children's splash pool with water slides
  • Kids can enjoy a fun-filled day of eco-friendly activities to learn about the culture and history of the surroundings
  • The club features delightful animated characters from the "Play at Palladium with Raggs" program who will sing, dance, and entertain the kids throughout the resort
  • Kids can also have breakfast with the Raggs gang
  • Large lawn play area with supervised staff hosting daily activities that are both fun and imaginative
  • Open from 9 am - 11 pm

Black & White Junior Club (13-19 years old)

  • Located Poolside at 'El Rinconcito', at the Grand Palladium Kantenah Resort & Spa
  • An exclusive club just for teenagers, designed with activities to keep you entertained throughout your stay
  • A lounge for video games, online computer games, and table games such as; pool and foosball
  • Mini-disco at Grand Palladium Colonial during the evening, 2 nights per week so you can party with your new friends
  • Open from 11 am - 12 midnight

Child Policy

Child: 3-12 years pay special rate.
Teens: 13-17 years pay special rate.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Zentropia Spa & Wellness

Should guests wish to use the hydrotherapy facilities or wet areas of the Zentropia Spa & Wellness centre an additional fee of $10 USD per person per day will be applicable and payable locally. Clients who purchase a spa treatment will not have to pay the fee on the day of the treatment. Subject to change. 

Facilities

  • Spa pools
  • Jacuzzi
  • Dry and wet sauna
  • Vapor bath
  • Hydromassage
  • Waterfalls
  • Eco-meditative cold bath
  • Massage rooms
  • Relax area
  • Gymnasium with locker rooms, air conditioning
  • Unisex hair salon

Stay at 1, Play at All - Guests can use any of the facilities located in the four resorts of the complex, except those located at The Royal Suites Yucatán by Palladium.

Honeymooners - Receive a room upgrade (based on availability at check-in), late checkout (subject to availability), and a honeymoon gift. Request at time of booking. Requires proof of marriage certificate at check-in. Must be within 2 months of wedding date.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Grand Palladium Colonial
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Palladium Colonial Resort & Spa
Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.