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Grand Palladium Colonial

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
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Our Opinion

Great resort on a nice beach, ideal for families and couples. Visually stunning but massive property. Excellent food and amenities. Junior suites are closer to the beach and are adults only. Mayan suites are also available.


Overview

Discover the beauty and charm of this spacious, luxury resort. Set in the heart of an exceptional natural environment, the Grand Palladium Colonial is in a 4 hotel complex offering numerous facilities including fabulous swimming pools, a sports complex, a spa, and a variety of specialty restaurants. The Colonial has the comfort of spacious rooms and suites as well as wonderful hospitality. Relax on one of the most beautiful beaches in the Mayan Riviera or unwind at one of the complex's many bars. An unforgettable holiday awaits you and your family at the Grand Palladium Colonial.

Location: Directly on Kantenah beach, 25 minutes from Playa del Carmen, 10 minutes from Puerto Aventuras, approximately 60 minutes from the airport.


Highlights
  • Beautiful beachfront location
  • A number of pools including large main pool, natural saltwater pool and an adults only pool
  • Large resort complex with many dining options
  • Plenty to keep kids busy with Kid's and Teen's clubs and a water park
  • Awarded TripAdvisor's Certificate of Excellence and Travelife Gold for sustainability in tourism

tripadvisor Traveler Reviews
  • ioupy :
Brings my trust in the hotel industry back up !

Simply beautiful, wonderful food, lovely staff, clean, gorgeous natural environment. There isn't much I can complain about, really...Still, let's try and find some weak points :- noise insulation : very much like a number of hotels, noise insulation is not so good, especially with the room's door. You really get to hear all noises from the public hallways. But that's not even an issue as the premises are so large and rooms are not cramped within each building. It's not like you're going to get zillions of people passing by your room.- beds are way too narrow. Double beds are 120 cms wide which is pretty bad eventhough we are slim. And...that's it. That's all I can complain about.

  • Kevin B : Halifax, Canada
Waste of Money !!!

ive tried to review this place 3 times now with a negative review and not once has my review been published ...so ill try this for the last time ....Spent a week here in July 2016 for a friends wedding....ill shorten this review for my own sanity ....anyway....here are just a few items that ticked me off about this place....keep in mind ...ive been to Mexico over 13 times and love it .....i just didnt like this property 1. Everytime you wanted something from the staff ....the answer was always "Noooooo" ....example....could i have a few extra water for our room please...."Nooooooo".....how about a few extra beer.."nooooooo......... Towels ? ...."nooooooo" 2. The resort is big and you need to catch a golf cart cab to get to all the restaurants etc ...you can walk but its a hike everywhere you want to go. 3. First day we arrive....our room isnt ready ( the one we upgraded to) ....so they stuck us in a room on the opposite side of the resort ....the room smelt musty and not appealing at all ....then they expected us to be out of our room the next morning at 8am even though our "real" room we wouldnt check into until 4pm that afternoon......so naturally i said not a chance....we stayed in that room until ours was ready ....then when they sent the cart to come get us and our luggage we waited almost 1.5 hours for them to transfer us .......butal !!!!4. i went to the front desk where they had a waiver waiting for me to sign basically saying i would publish any negative reviews on my experience for "free internet" as direct compensation.......naturally i told them what i though about that idea ( didn't sign it obviously) 5. anyway they did all this and didn't care about customer service ....didn't care we were un-happy .....and certainly didn't go anything to make us happy.....overall just left a bad taste in our mouth ...even the resort manager didn't care to help us Most resorts in Mexico have always gone over and above to make their customers very happy .....however i cant say the same thing for this property ....not one i will every go back to ....Safe Travels Kevin B

  • 722chanel : Southend On Sea
Beware of some of the pitfalls please read

This is my second visit to this complex which means I am a returner and enjoyed the first time, however this time I was disappointed in some areas.Thomson are initially at fault for selling inadequate rooms with not enough beds for the people that have booked. This quite clearly is to save them money by paying the hotel as least as possible. I booked for my disabled son a male friend and myself , when I arrived there where 2 bed which Tomson describe as Queen beds (not true they are small doubles), this was supposed to be sufficient for 3 people who I advised when booking DO NOT want to sleep together. Another person on reviews has described them as DOLLS HOUSE BEDS!!!. I will cut a long story short but I complained to the hotel initially to rude man at reception who kept repeating , YOU HAVE ONLY BOOKED ONE ROOM!! ok this was correct and I blame Thomson but he just wasn't interested. It was my 55th birthday the next day and there I sat in tears after arriving 30 minutes before hand. I demanded to see the manager and waited an hour to see a man called Deigo, in that time the rude man from reception watched me crying without an offer of a tissue or water. Deigo came told me to go to bed all would be sorted in the morning and to meet me at the rep desk at 9am, the rep was James. Deigo wasn't there at 9am so I went and saw james myself who was totally not interested in my complaint re the sleeping arrangements and continued to repeat that I had only booked one room with queen beds, he himself admitted they are very small!! James quoted that Thomson just expect that 3 or 4 people should just sleep together and they hope that you are close enough to do this!!! it ridiculous to expect me to sleep with my disabled son who is 26 and 20 stone!!! However they would not help and that was that. Diego offered to help but at a very high cost and as the holiday cost £7000 for 3 people over Easter I had no money to pay more. People behind me waiting to see the rep james were also very unhappy re the bedding arrangements and james quoted that they get complaints all the time. Thomson really need to sort this and ask more questions instead of grabbing peoples money to them put them in a bad situation.Diego promised to make my birthday special but after the disagreement he wasn't interested in doing anything for me, as one other review states birthdays and returners mean nothing!!! NEVER go at Easter to expensive overcrowded and problems with food as too many people on site. Japanese is too hard to get into but I waited at 7.45 to be first in the que to get in and I wish I hadn't bothered food was very poor. The food on the whole is very good and the place is very clean. But the manager and most of reception staff are not friendly all except italia she was nice. The pool does seem to need some work done on it as it did look more shabby than when I went 2 years ago.All in all a very upsetting holiday and £7000 not well spent, there are many fantastic hotels along that strip some much nearer to the airport. Colonial is hour and half away so quite a long way after a long trip!!Very sad but I will not go back as although not entirely the hotels fault they were not at all interested in keeping a returner happy.

  • twoduls : Campbell River
First visit of many

We are part of the palladium travel club and we love it. Our most recent trip was to palladium colonial and what an amazing trip. The people we so wonderful the resort was beautiful. I must say the food was fantastic we tried the different al a crate restaurants and the buffets and there were no complaints for any of them. This is a definite recommend I will be going back for sure.

  • wjm38 : New York
Great place!

Many thanks to Joanne Sutton, (201)618-0582 at Rubys Travel for booking this trip at a great price.We stayed at the Grand Palladium April 6-13. We had 2 families, with 2 boys( 21,18), and 3 girls (2-12, 16), and had a great time. The staff was very helpful, friendly and always had a smile. This is one of the best all-inclusive I have stayed, especially for the price. The first couple of days the resort wasn't full, but on Saturday many came in. It still was easy to get reservations, food and drinks.TIPS - stay in the Colonial section, it is central to all. Get the phone app so you can book dinners. It made it very easy. If it's a busy week get out before 8 to save your chairs and hut. It's frustrating as many are not used, but like that in all other places I stayed.The hotel grounds are large, but small enough to get around by walking. They have large golf carts that are always running around and willing to give you rides. We also called to have them come to our room to take us to restaurants on the other side.We had a Jr Suite, which was spacious and very clean. The double beds were comfortable, but on the small side for a couple. It also has a pull out bed so my son was good. Housekeeping was good, and always refilled towels. The mini-bar was good and had beer, soda and bottled water (Plenty of water). The guy that filled it always left me extra Diet Pepsi, so I tipped him $1 several times.The many pools were nice and clean with plenty of activities. The beach was nice, but I would recommend water shoes. There is good snorkeling to the right of the beach, but its very rocky (water shoes). The saltwater pool had nice fish as well, and I even saw an eel in there.They have sail boats and other small boats you can take out as well. The food was very good, and they were very accommodating for our group of 9. The breakfast buffet always had a large assortment of food to choose from, and it was fresh. Lunch was the same, and the snack bars had good chicken and steak sandwiches. The restaurants were very good. The Eldorado (Steak), and Sumtpouri (japanese) were out favorites, and the food excellent. LaAdelita (mexican) and Punta Emilia (Seafood) were right behind them and very good. O'Pavao was the brazilian place. The meats were good, especially the roast beef and brisket, but they had nothing out of the ordinary for meat selection. We did have dinner at the buffet one night and the food was good there as well, and a large assortment to choose.The drinks were good, and included the name brands. Be sure to ask for drinks by the brand, otherwise you get the lower quality Large selection to keep everyone happy, and many virgin drinks the kids loved.There were many activities. Check the schedule, so you don't miss any. We did the shooting with Rodrigo, and he was great. So funny, and always around. Guillermo was a big help as well. There were shows for both kids and adults. Check the schedule to see which part of the hotel they are playing. Use the Amstar people on site to book trips. They are the same as booking online for most trips. Do a quick check to confirm.i would highly recommend this hotel, and will definitely be back.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily
  • Snacks
  • Room service (11am to 11pm)
  • Unlimited domestic beer & cocktails and select international brands; house wine with meals
  • Mini-bar restocked daily with water, soft drinks, and beer 
  • Towels (pool/beach)
  • Free basic Wi-Fi throughout complex
  • Kids Club
  • Teen Club
  • Snorkeling
  • Kayaking
  • Paddle boards
  • Paddle boats
  • Windsurfing
  • Catamaran
  • Tennis
  • Mini-golf
  • Volleyball
  • Basketball
  • Soccer
  • Archery
  • Access to fitness facilities
  • Daily activities
  • Nightly entertainment
  • 422 rooms and suites in 15 three-storey villas and bungalows
  • 5 buffet-style restaurants
  • 9 a la carte restaurants
  • 25 bars throughout complex
  • 8 Freshwater pools and 1 Seawater pool
  • Spa & Wellness Center (fee)
  • Jacuzzi
  • Fitness facilities
  • Crocodile cage with feeding shows
  • Ecological walking paths
  • Mini-golf
  • Shopping 
  • Dive shop
  • Motorized watersports (fee)
  • Free WiFi
  • Conference facilities (fee)
  • Currency exchange
  • ATM
  • Golf nearby (fee)

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Sofa bed
  • Balcony or Terrace
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • 1 King or 2 Double beds
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale

Mayan Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Cabin with thatched roof and separate entrance
  • Large Balcony or Terrace with hammock
  • Exterior Mayan shower
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale

Restaurants

El Gran Azul

  • Buffet for breakfast, lunch
  • Italian

La Hacienda

  • Buffet for breakfast, lunch and dinner
  • Mexican/Italian

La Adelita

  • à la carte for dinner
  • Mexican
  • Reservations required
  • Dress code

El Dorado

  • à la carte for dinner
  • Steakhouse
  • Reservations required
  • Dress code

Bars

  • Colonial Lobby Bar
  • La Plaza
  • El Teatro Theatre bar
  • Sports Bar
  • Adelita & El Dorado
  • Swim-up Bar 2
  • Beach Bar
  • Secret Bar
  • Las Rocas Pool bar

Baby Club (1-3 years old)

  • Located within the 'El Ranchito' Mini-club
  • Indoor and outdoor play areas
  • Trained professional staff on hand to assist the little ones
  • Open from: 9 am - 8 pm

Mini-Club 'El Ranchito' (4-12 years old)

  • Located on the beach between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa
  • Outdoor and indoor facilities
  • Arts and craft room for kids to create their own masterpiece
  • Video games (PlayStation, game cube) and volleyball
  • Children's splash pool with water slides
  • Kids can enjoy a fun-filled day of eco-friendly activities to learn about the culture and history of the surroundings
  • The club features delightful animated characters from the "Play at Palladium with Raggs" program who will sing, dance, and entertain the kids throughout the resort
  • Kids can also have breakfast with the Raggs gang
  • Large lawn play area with supervised staff hosting daily activities that are both fun and imaginative
  • Open from 9 am - 11 pm

Black & White Junior Club (13-19 years old)

  • Located Poolside at 'El Rinconcito', at the Grand Palladium Kantenah Resort & Spa
  • An exclusive club just for teenagers, designed with activities to keep you entertained throughout your stay
  • A lounge for video games, online computer games, and table games such as; pool and foosball
  • Mini-disco at Grand Palladium Colonial during the evening, 2 nights per week so you can party with your new friends
  • Open from 11 am - 12 midnight

Child Policy

Child: 3-12 years pay special rate.
Teens: 13-17 years pay special rate.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Zentropia Spa & Wellness

Should guests wish to use the hydrotherapy facilities or wet areas of the Zentropia Spa & Wellness centre an additional fee of $10 USD per person per day will be applicable and payable locally. Clients who purchase a spa treatment will not have to pay the fee on the day of the treatment. Subject to change. 

Facilities

  • Spa pools
  • Jacuzzi
  • Dry and wet sauna
  • Vapor bath
  • Hydromassage
  • Waterfalls
  • Eco-meditative cold bath
  • Massage rooms
  • Relax area
  • Gymnasium with locker rooms, air conditioning
  • Unisex hair salon

Stay at 1, Play at All - Guests can use any of the facilities located in the four resorts of the complex, except those located at The Royal Suites Yucatán by Palladium.

Honeymooners - Receive a room upgrade (based on availability at check-in), late checkout (subject to availability), and a honeymoon gift. Request at time of booking. Requires proof of marriage certificate at check-in. Must be within 2 months of wedding date.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Grand Palladium Colonial
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Palladium Colonial Resort & Spa
Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.