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Grand Palladium Colonial

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
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Our Opinion

Great resort on a nice beach, ideal for families and couples. Visually stunning but massive property. Excellent food and amenities. Junior suites are closer to the beach and are adults only. Mayan suites are also available.


Overview

Discover the beauty and charm of this spacious, luxury resort. Set in the heart of an exceptional natural environment, the Grand Palladium Colonial is in a 4 hotel complex offering numerous facilities including fabulous swimming pools, a sports complex, a spa, and a variety of specialty restaurants. The Colonial has the comfort of spacious rooms and suites as well as wonderful hospitality. Relax on one of the most beautiful beaches in the Mayan Riviera or unwind at one of the complex's many bars. An unforgettable holiday awaits you and your family at the Grand Palladium Colonial.

Location: Directly on Kantenah beach, 25 minutes from Playa del Carmen, 10 minutes from Puerto Aventuras, approximately 60 minutes from the airport.


Highlights
  • Beautiful beachfront location
  • A number of pools including large main pool, natural saltwater pool and an adults only pool
  • Large resort complex with many dining options
  • Plenty to keep kids busy with Kid's and Teen's clubs and a water park
  • Awarded TripAdvisor's Certificate of Excellence and Travelife Gold for sustainability in tourism

tripadvisor Traveler Reviews
  • maya4499 : Tabernacle, New Jersey
Colonial grand palladium resort

The resort is very beautiful. Many of the villas are so close to the beautiful ocean, pools, buffets/restaurants and more. There is so many things to do here. The staff and workers are the most polite and nice people I have ever come across in my entire life. Definitely recommend!!

  • traveldoc_13 : Pittsfield, Massachusetts
Stunning negligence

I arrived at grand Palladium today and after dinner returned to my room to find that the door would not release even though it seemed to recognize the key card. After wandering around some (this is a very large resort) I eventually found my way back to the lobby. I asked a gentleman there to send a maintenance person to my room. His response was to stare at his computer screen and click a lot of things with his mouse. I suggested that he send me back on a golf cart with the maintenance person so I could go to bed as I was very tired. He suggested I take a shuttle back to my room and indicated one in front of the lobby. I got on this, and it promptly took me to another resort. I asked the shuttle driver how I could get to my room and his response was that he only went lobby to lobby. I explained to the shuttle driver that I have been up for 19 hours at this point, was exhausted, lost, and locked out of my room. A lady overheard me and explained how her son also had the same issue with his key card not being recognized and was locked out of the room until he soiled his pants. At this point the driver offered to take me to my building. I asked him to send maintenance after he left me there and after waiting for a while a gentlemen showed up who was able to get the door open by brute force. The problem is that the door would not close again after this. I called the front desk to ask to be moved to a different room, and after being transferred around four times was told that my door would be fixed before my room could be changed. 45 minutes, four maintenance man and innumerable mosquitoes in my room from the open door later and I am finally able to relax. And the lights and the air-conditioning go off. I call the front desk again, and they explained that these will go off when I leave the room. I attempted to explain with very limited success that I had not left the room and was merely sitting here. It took some convincing for them to accept that I was sitting in the room when the lights and air conditioning went off. Apparently if I open the door again it will come back on but not sure for how long. In short, if you would like to stay at a resort where you can actually get into your room, not be eaten alive by mosquitoes at night, and have lights and air conditioning, don't come to Grand Palladium. Not only would I not recommend this hotel to a friend, I would not recommend it to an enemy.

  • Lana G : Philadelphia, Pennsylvania
Large Resort

This is our 1st visit to this resort and 4th visit to Riviera Maya. The resort is one hour away from the airport. When we booked the trip through our travel agent we asked for a private transportation. It's only $100 (both ways) and totally worth it. We booked the Junior Suite and were assigned villa 9 aka 19. Originally they gave us a 1st floor but I asked for the higher floor and they gave us a 3rd fl. with no problem. Villa 9 is near the beach, pool and lobby. The room has two full beds and a sofa, which was enough for 3 people (age 21-45).This is a big resort, with beautiful grounds, great buffets and restaurants. Our favorite restaurant was El Dorado. We went there twice, and the food was delicious. Just be prepare to wait for a table for about an hour at any restaurants. I was not too impressed with the beach. It was very narrow compared to the others places we've been too. Too many rocks in the water. One day we had to walk about 5-7 min down to the beach just to swim. Overall we had a good time. The staff is very nice and they work very hard to make your stay pleasant.

  • Moradi68 : Santa Pola, Spain
6td awesome experience

This is our 6td visit to this resort and as always it's Beautiful staff are extremely nice and food this was awesome we had a ambassador room and I can say it was outstanding would like to thanks to every one who work hard for this hotel you guys deserve every thing especially (Ernesto) from travel club bar by the beach his amazing worker thank you we will go again and again and again i'm I recommend to every one has never been try you gone love it hopefully next your we gone try palladium in Jamaica we love palladium .

  • lewis010 : Toronto
Just Okay

The Grand Palladium Colonial Resort and Spa in Akumal (Quintana Roo - Maya Riviera) is best described as enormous. It’s basically made up of five resorts in one that include - The Grand Palladium Colonial Resort, The Grand Palladium Riviera Resort, The Grand Palladium White Sands Resort and the Royal Suites Yucatan Resort. Each resort has its own lobby, check-in, restaurants, beach area and pool. If you are booked into the Colonial, White Sands, Riviera or Kantenah you have access to all four resorts and everything within in them. You do not have access to the Royal Yucatan (although you could walk through it no problem). If you are booked in the Royal Yucatan then you have access to all five resorts.TransportationThis resort is a 75 minute taxi ride from the Cancun Airport (60 US), or 20 minutes to the Playa De Carmen. At the resort itself you have to rely on long walks to the beach, pool or restaurants from resort to resort or you can take a train to and from the areas you wish to go. The train can be picked up in various bus stops throughout the resort. The train will only take you to the lobby areas of the five different resorts. They have separate golf carts assigned to each resort i.e. Colonial, White Sands etc. that will take you directly to your room but good luck finding them. This Hotel Resort definitely caters to the Royal Yucatan portion - You can find the golf carts for ONLY members of this part of the resort basically everywhere. It takes 10 to 15 minutes to get anywhere in this resort.RoomsThe rooms (Junior Suites/Standard) in this resort are large and spacious with high ceilings and balconies. They are quiet until about 8am when the staff, start cleaning. The beds are comfortable and the bathroom large. Each room has its own fridge with beer, soda and water that is restocked as you use it. The shampoos and lotions are an upgrade to most resorts - you don't have to bring your own. Each room is equipped with a basic safe.Palladium Phone AppThis is an app you can download which will tell you that you can book the resorts various restaurants, map the locations of the restaurants, the beaches, the bars, lobby's etc. and describes them, It will allow you to book the Spa on line as well or to chat with an agent to book things for you 24-7. The app is useful but needs a lot of work. You can’t book restaurants online as indicated except through an agent and the free Wi-Fi in the resort makes it very hard to do the agent chat - but if you can communicate with the agent they will book the restaurants for you. If you get the upgraded Wi-Fi (at a cost) you will have much better time using the app.FoodThis resort has a buffet area in each -the Colonial, Kantenah, White Sands and the Riviera. There are also restaurants in each that require reservations. You can make the reservations on-line for every restaurant except the Japanese and the Rice and Fish which are the best of the nine restaurants. You can only reserve these restaurants 48 hrs. in advance (24 hrs. for the Japanese and the Fish and Rice).The restaurants include Japanese, Italian, Thai, Mexican, Spanish, Fish, Steak, Ribs or Brazilian. If you wish you can upgrade your wine from the free house wines at the restaurants. They have a decent selection ranging from 20 US to 130 US. I found the Berringer - a California Cab Sav for 31 US a reasonable and good wine as an alternative. Here is a review of the restaurants I attended;El Dorado - The steak house offers a variety of steaks. You are served at the table aside from a very good salad bar. We had a table of nine so every version of the steaks were tried. Definitely go with the Filet here. The rest are OK but thinly cut which results in overdone steak. The filet was excellent. 4/5 stars.Chang Thai - This offers Thai cuisine but mostly noodles. I would skip this one 3/5 stars.Sumptuori - This is the Japanese restaurant and it is a must. You can only reserve this at Guest services in your lobby 24 hrs. ahead of time. Be there at 8am to ensure a reservation. The majority of tables are Chefs Tables (request this) where you watch your personal chef cook and eat. The Chef puts on quite a show which is very entertaining, particularly if you have children with you. The meal starts with Sushi which is very good, then soup and then your main meal of rice, beef, chicken, shrimp, calamari or squid done how you want, then dessert. I recommend the fried ice cream. 5/5 stars.Portofino - This is the Italian Restaurant. Again this is table service with a salad bar. The food at our table was excellent, nine orders of various foods which included various pasta’s. 4/5 stars.The buffets at this resort are available for breakfast, lunch or dinner. They are average and offer a huge selection of foods including beef, chicken, pasta, fish, bread, tacos, soups, eggs, bacon and sandwiches. They are what you would expect of a buffet, but because of the line-ups and the service they don't get the highest star rating 3/5.The BarsA decent selection of brand name alcohol but again service is lacking 3/5 stars.The BeachesThe beaches here are well....sandy. Aside from that there isn't much here. The water at the beach is very rocky. There was no warning of this which resulted in lots of scrapes and bruises from vacationers that I personally witnessed. The beach is not cleaned here either which results in lots of seaweed and corral washed up on shore. It's smelly. You’re better off at the pool.The PoolsThe pools are numerous, large and clean. Lots of activities and in general fun. Chairs are fairly easy to come by. The pool bar service and the pool chair service are HORRIBLE though.The SpaThe massages were great and they are licensed so you can claim the services on your Health plans (if that's normally covered). They do a great job on the massage as well. An eighty minute massage will run about 200 to 250 US depending on the deals for the day. In the Spa itself they have a pool, a sauna, a steam room, and a Turkish bath in addition to a quiet peaceful place to lounge. It’s nice. You can spend the day here for 10 US an adult. When I was there the steam room and the Turkish bath were not working though, but the rest was good. 4/5 stars.The ServiceThe service at this resort is horrible and really is what brings it down to a three star for me. Sometimes you can find someone that is kind or helpful but it is few and far between. The service here is slow, rude, unhelpful and there are abnormally huge language barriers. I have been to many resorts (read other reviews if need be) and I am generally gracious when it comes to service taking into account salaries, working conditions etc. This is the worst place I have ever travelled for service whether it be at the bars, the restaurants, the pools (aside from white sands pool - the activity employees where very good) or the maid service. Several times in my room they didn't even remove the room service plates. This wasn't for lack of tipping either which I was very generous with.This resort ok okay. I wouldn’t return. My cost was 1850 pp Canadian.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily
  • Snacks
  • Room service (11am to 11pm)
  • Unlimited domestic beer & cocktails and select international brands; house wine with meals
  • Mini-bar restocked daily with water, soft drinks, and beer 
  • Towels (pool/beach)
  • Free basic Wi-Fi throughout complex
  • Kids Club
  • Teen Club
  • Snorkeling
  • Kayaking
  • Paddle boards
  • Paddle boats
  • Windsurfing
  • Catamaran
  • Tennis
  • Mini-golf
  • Volleyball
  • Basketball
  • Soccer
  • Archery
  • Access to fitness facilities
  • Daily activities
  • Nightly entertainment
  • 422 rooms and suites in 15 three-storey villas and bungalows
  • 5 buffet-style restaurants
  • 9 a la carte restaurants
  • 25 bars throughout complex
  • 8 Freshwater pools and 1 Seawater pool
  • Spa & Wellness Center (fee)
  • Jacuzzi
  • Fitness facilities
  • Crocodile cage with feeding shows
  • Ecological walking paths
  • Mini-golf
  • Shopping 
  • Dive shop
  • Motorized watersports (fee)
  • Free WiFi
  • Conference facilities (fee)
  • Currency exchange
  • ATM
  • Golf nearby (fee)

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Sofa bed
  • Balcony or Terrace
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • 1 King or 2 Double beds
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale

Mayan Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Cabin with thatched roof and separate entrance
  • Large Balcony or Terrace with hammock
  • Exterior Mayan shower
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale

Restaurants

El Gran Azul

  • Buffet for breakfast, lunch
  • Italian

La Hacienda

  • Buffet for breakfast, lunch and dinner
  • Mexican/Italian

La Adelita

  • à la carte for dinner
  • Mexican
  • Reservations required
  • Dress code

El Dorado

  • à la carte for dinner
  • Steakhouse
  • Reservations required
  • Dress code

Bars

  • Colonial Lobby Bar
  • La Plaza
  • El Teatro Theatre bar
  • Sports Bar
  • Adelita & El Dorado
  • Swim-up Bar 2
  • Beach Bar
  • Secret Bar
  • Las Rocas Pool bar

Baby Club (1-3 years old)

  • Located within the 'El Ranchito' Mini-club
  • Indoor and outdoor play areas
  • Trained professional staff on hand to assist the little ones
  • Open from: 9 am - 8 pm

Mini-Club 'El Ranchito' (4-12 years old)

  • Located on the beach between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa
  • Outdoor and indoor facilities
  • Arts and craft room for kids to create their own masterpiece
  • Video games (PlayStation, game cube) and volleyball
  • Children's splash pool with water slides
  • Kids can enjoy a fun-filled day of eco-friendly activities to learn about the culture and history of the surroundings
  • The club features delightful animated characters from the "Play at Palladium with Raggs" program who will sing, dance, and entertain the kids throughout the resort
  • Kids can also have breakfast with the Raggs gang
  • Large lawn play area with supervised staff hosting daily activities that are both fun and imaginative
  • Open from 9 am - 11 pm

Black & White Junior Club (13-19 years old)

  • Located Poolside at 'El Rinconcito', at the Grand Palladium Kantenah Resort & Spa
  • An exclusive club just for teenagers, designed with activities to keep you entertained throughout your stay
  • A lounge for video games, online computer games, and table games such as; pool and foosball
  • Mini-disco at Grand Palladium Colonial during the evening, 2 nights per week so you can party with your new friends
  • Open from 11 am - 12 midnight

Child Policy

Child: 3-12 years pay special rate.
Teens: 13-17 years pay special rate.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Zentropia Spa & Wellness

Should guests wish to use the hydrotherapy facilities or wet areas of the Zentropia Spa & Wellness centre an additional fee of $10 USD per person per day will be applicable and payable locally. Clients who purchase a spa treatment will not have to pay the fee on the day of the treatment. Subject to change. 

Facilities

  • Spa pools
  • Jacuzzi
  • Dry and wet sauna
  • Vapor bath
  • Hydromassage
  • Waterfalls
  • Eco-meditative cold bath
  • Massage rooms
  • Relax area
  • Gymnasium with locker rooms, air conditioning
  • Unisex hair salon

Stay at 1, Play at All - Guests can use any of the facilities located in the four resorts of the complex, except those located at The Royal Suites Yucatán by Palladium.

Honeymooners - Receive a room upgrade (based on availability at check-in), late checkout (subject to availability), and a honeymoon gift. Request at time of booking. Requires proof of marriage certificate at check-in. Must be within 2 months of wedding date.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Grand Palladium Colonial
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Palladium Colonial Resort & Spa
Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.