Grand Palladium Colonial

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Great resort on a nice beach, ideal for families and couples. Visually stunning but massive property. Excellent food and amenities. Junior suites are closer to the beach and are adults only. Mayan suites are also available.


Overview

Discover the beauty and charm of this spacious, luxury resort. Set in the heart of an exceptional natural environment, the Grand Palladium Colonial is in a 4 hotel complex offering numerous facilities including fabulous swimming pools, a sports complex, a spa, and a variety of specialty restaurants. The Colonial has the comfort of spacious rooms and suites as well as wonderful hospitality. Relax on one of the most beautiful beaches in the Mayan Riviera or unwind at one of the complex's many bars. An unforgettable holiday awaits you and your family at the Grand Palladium Colonial.

Location: Directly on Kantenah beach, 25 minutes from Playa del Carmen, 10 minutes from Puerto Aventuras, approximately 60 minutes from the airport.


Highlights
  • Beautiful beachfront location
  • A number of pools including large main pool, natural saltwater pool and an adults only pool
  • Large resort complex with many dining options
  • Plenty to keep kids busy with Kid's and Teen's clubs and a water park
  • Awarded TripAdvisor's Certificate of Excellence and Travelife Gold for sustainability in tourism

tripadvisor Traveler Reviews
  • Jod-B1993 : Essex, United Kingdom
Best Holiday Ever!!

My boyfriend and I stayed at the Grand Palladium from 2nd June - 16 June 2017. It was our first time to Mexico, and we have both agreed that this holiday has been the best that we've been on together, literally could not fault the hotel AT ALL.First impressions were excellent, checked in nice and smoothly and offered a hot flannel upon arrival: the gentleman on reception could probably see that we weren't prepared for the humidity, and after a 10 hour flight we weren't feeling the freshest! It was a nice touch :) The food was to die for, the buffets were great with a huge fresh choice for breakfast and lunch. We only went to the buffet twice out of the two weeks for dinner, and that's only because we wanted to try all the a la carte restaurants! Think there's 10 or something like that! Our favourites were the Mexican, the Steakhouse and the Thai. Delicious. The pool/beach/grounds were gorgeous, everything was spotlessly clean and you can see how hard the employees work to make that way.Our room was pretty big, two double beds (which we didn't need but came in handy!), dressing table, big wardrobe, shower/bath. Always spotlessly clean, I think our cleaner was Angel/Angeles (sorry I can't quite remember!) and she always did a wonderful job - thank you for the towel art! The hotel grounds are so big there's always something to do in terms of entertainment, once one show finishes you can go to another lobby and watch another, or just sit at a lobby bar and listen to live music which played most evenings. We especially enjoyed the white party on the beach and the 80's themed disco! The whole entertainment team are absolutely fantastic, a lovely group of girls and boys but we'd like to give a special mention to Axel - from the day we got there he always made an effort to sit and talk to us, find out our names and encourage us to get involved with the games. It would always make me laugh hearing Axel shout "Charlie boy!!" across the pool when he'd see us! On one of or last nights we learned that Axel had only started at the Grand Palladium a day before we arrived, so we were even more impressed with how great he came across and the effort he made. Thank you Axel!!Quality of alcoholic drinks were brilliant, nothing tasted watered down at all. Great service by the waiters/waitresses around the pool and bar areas, we always tipped a few of dollars every couple of drinks as they would take the order then bring the drinks over to us. Overall, we had an amazing 2 weeks holiday and we were so sad to leave. We have recommended this hotel to everyone we've spoken to, and will definitely be visiting again in the future!Charlie & Jodie

  • NJMom751 : New Jersey
Lovely place

Traveled as a family with a few of our teen children. Went the last two summers and will be back in a few weeks. It is not our habit to go to the same hotel twice in this area as we like the variety, but we found that there were enough positives here to make repeat visits. Overall it is a great place with a lot to offer, the only concern for us was the food. I did see some positive changes from my first to second visit so hopefully things will continue to improve. When I went two years ago the food was extremely repetitive, main buffet had the same two soups for lunch each day the entire week that we were there. There was a little more variety last year. It is the same with the meats and vegetables. The food isn't bad and there are a lot of options, but some small changes could help a lot. I would like to see a few creative pasta dishes placed out so you could have smaller portions and some variety, rather than waiting in line for a big portion at the pasta station. Same with the meats and vegetables. I was sadly excited when there was cauliflower at a small buffet one day as it had been the same plain steamed broccoli and carrots everyday at all the buffets. La Laguna seems to be the best quality and most creative even though it is smaller.The food was generally good quality and everyone in the kitchen area seemed to be working very hard. At times they were stretched too thin though and it impacted the food quality as one cook may have been managing several dishes while attending to guests. They could probably cut back a bit on the amount of offerings and improve the quality overall. If the hard boiled eggs have discolored egg yolks every day then you're repeating the same mistake on a simple item over and over. Positive areas for food included a salad bar with good variety, great ice cream, lovely gazpacho, freshness of fruits and vegetables, with nice juice options in the morning.The staff seemed concerned about families who had dietary concerns. There were smaller buffets with outdoor seating for lunch that you could visit without having to change out of your swimsuit for the larger indoor buffets if you wanted to lounge by the pool. Also, one of the things that was very positive was that the cooks seemed very serious about overseeing things and trying to be of assistance. When my daughter politely asked for gravy for some mashed potatoes at the small buffet, after making it through the language barrier it was determined that there was no gravy available by the staff. The chef was watching, questioned the staff told my daughter to wait and went into the kitchen had someone make a small bowl of gravy to put out by the potatoes for her. even though they were all clearly very busy, and my daughter had made it clear that she didn't want to inconvenience anyone. There were a lot of nice gestures like that by staff both times that we stayed which have contributed to us coming back. We prefer the a la carte restaurants to the buffets for dinner. The Japanese is probably our favorite. The manager here seems particularly efficient and involved. I don't feel like waiting in line on my vacations, so we didn't reserve a teppanyaki table, which is one of the only two options requiring reservations (along with Punto Emilia on the beach). When a family didn't show up one night for their reservation and he saw that I had returned to the restaurant with two of my kids from earlier that week the manager asked if we would like to use the table. It was very nice considering there were only three of us, and my kids really enjoyed it. Check the schedule when you arrive so you are not disappointed if you head out to dinner with kids as some restaurants are adults only certain nights. We prefer no reservation systems but at times you may have to wait for a table after 7:00. Air conditioning in all restaurants was good. We have been to other resorts where it is always too warm and uncomfortable when eating. A real plus for my son is that the dress code allows for guys to wear dress shorts instead of pants to the diner table service restaurants unlike most resorts in the area.There were a few grumpy or indifferent people, but the staff was generally very accommodating. We do tip often as the staff work hard in uncomfortable temperatures, but we did not find it to be expected. The rooms are okay, nothing elaborate, but comfortable, and this is the first resort that we have found without the damp jungle smell, despite all of the vegetation and we haven't needed to use damp rid. Bring a power strip as the rooms are woefully short of outlets if you need to charge anything. You can get an extension cord from the from desk with a deposit if you need one. Rooms were always cleaned appropriately. Cute towel animals most days. Rooms had safes. Room service is available but never had a need to use it.We enjoy the sheer size of the resort but if you are not comfortable with a lot of walking this might not be the place for you. They do have transportation around the resort but it didn't seem consistent. You can get pastries by the bars before breakfast opens, and the bar by the beach has juice and I believe coffee early in the morning. There are many covered walkways to shield you from the sun which is a big plus. If you are here during rainy season, pack a few travel ponchos in your bag, you'll be happy if you get caught in a brief downpour. And bring mosquito repellent. The shops are expensive at the resort and choices are limited so bring what you think you might need or make a stop at a larger store on the way to the resort for considerably less expensive snacks, sunscreen, personal products, or baby supplies.The pools were all nice, and there was ample drink service near the pools if the pool bar was very busy. Like many resorts here the drinks were often watered down to prevent guests from overindulging in the heat. If you ask politely you can usually get a drink done the way you like it and pool attendants will figure out what you like and look out for you if you are pleasant to them. The 2 large pools are very deep with the Colonial deeper than the White Sands. Be prepared to be on your tiptoes if you are a shorter woman. There is a lovely saltwater pool near the beach but reportedly is currently closed for renovation and will be only available for the adult only guests when it reopens which is disappointing. There are several smaller adult pools tucked away for peace and quiet as well. The White Sands pool usually has loungers available at any time of day, but the Colonial gets busy early. The buffet outside by the Colonial pool has a lot of wildlife. If you are not a nature lover this might be an unsettling place to eat. As tempting as it is because the coatamundi are beggars and very cute, please don't feed them. Both pools have an area where you can get ice cream novelties and they will bring a cart around occasionally. There are many activities by the pool and a schedule posted. The beach is lovely. It is narrow but very long with enough loungers and some hammocks, and shade from the trees. Some parts are rocky, but that is due to the reef and as a result there are several great areas to snorkel without having to leave the resort. There are also sandy spots designated for swimming. Water shoes are helpful, but not essential if you keep to the smaller soft sand areas. At times there is seaweed but that is becoming par for the course at times in the Mayan Riviera. The resort does its best to keep the beach clean. You can rent or borrow equipment for snorkeling or water sports. There is a soccer field in the sports area where kids and adults gather in the late afternoon for a game which was a big hit with my kids. This is a nice resort if you are active with a good gym and other sporting activities. There is a sports bar for snacks and watching games and cooling off but with one pool table with a broken cue. Please add an area with another pool table and fooseball! We didn't attend any of the shows as they were later at night and we turn in early. Be prepared to not have a room before 3-4 in most large resorts in Riviera Maya. You can get your wristband (I hate them) and towel card ( hate them more) when you arrive. If you really need to wash up, ask at the front desk and they will let you know where you can shower or change into swimsuits. We travel with a carry on with everyone's swimsuits, and keep sunscreen in an outside pocket of the suitcase so we can eat and go relax on loungers when we get there without being grumpy waiting for our rooms. If you want to do an excursion consider using the collectivo system. These are local vans that go up an down the main road in front of the hotel. It is inexpensive and easy to visit Akumal or Playa del Carmen, and the front desk will let you know how to get to the stop outside the hotel.

  • Jamie C : Padstow, United Kingdom
Fabulous hotel and staff

Just come back from Mexico and our 2 week holiday in this excellent hotel. Accommodation, food choices and staff were all exceptional. Best part by far was how well the POP (people of palladium) staff looked after everyone, especially Roberto (or Robbie as he was christened). Would recommend to families with children.

  • Lindsey B :
Stay was great, staff was exceptional!

We just got back from our stay at the Grand Palladium Colonial resort and spa and we have nothing bad to say. My family and I had two rooms which was perfect for the four of us because with three girls and one guy there wasn't any fighting over one bathroom. Although it is typical to get sick of the food on an all inclusive trip my family and I enjoyed the variety and quality of food at the buffets and were impressed by the food in the al la carte restaurants as well. The only downer of the entire trip was a tropical storm that blew through for two days causing everyone to be holed up in their room or in the resort lobby. However, despite this downer the staff at the Grand Palladium were outstanding in making our time there feel special and always made sure we were having fun. Specifically, we had the wonderful opportunity to get to know Gabriel and Axel, two of the entertainment staff or "People of Palladum" group. They both went well out of there way to get to know my family and the rest of the extended family we were traveling with (22 of us!) They would visit with us at the pool, sometimes during mealtimes, and always in the evenings after dinner when events were going on. Whether it was salsa lessons, volleyball, bartending class, or participating in the dance parties they had every evening, Gabriel and Axel always made sure we knew what was going on event-wise and would personally invite us to all the events. They made our stay feel very personal and the Grand Palladium felt like home for the time we were there.

  • L3621AQelizabethg : Pittsburgh, Pennsylvania
Great resort

We had a great time at this resort....we went with our family of 5 and 2 other families. The resort was very clean and staff was friendly. We want to give a shout out to Axel on the entertainment staff....he helped our kids feel welcome and they had a really great time with him. They already miss him! Thanks to all for making our vacation special.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily
  • Snacks
  • Room service (11am to 11pm)
  • Unlimited domestic beer & cocktails and select international brands; house wine with meals
  • Mini-bar restocked daily with water, soft drinks, and beer 
  • Towels (pool/beach)
  • Free basic Wi-Fi throughout complex
  • Kids Club
  • Teen Club
  • Snorkeling
  • Kayaking
  • Paddle boards
  • Paddle boats
  • Windsurfing
  • Catamaran
  • Tennis
  • Mini-golf
  • Volleyball
  • Basketball
  • Soccer
  • Archery
  • Access to fitness facilities
  • Daily activities
  • Nightly entertainment
  • 422 rooms and suites in 15 three-storey villas and bungalows
  • 5 buffet-style restaurants
  • 9 a la carte restaurants
  • 25 bars throughout complex
  • 8 Freshwater pools and 1 Seawater pool
  • Spa & Wellness Center (fee)
  • Jacuzzi
  • Fitness facilities
  • Crocodile cage with feeding shows
  • Ecological walking paths
  • Mini-golf
  • Shopping 
  • Dive shop
  • Motorized watersports (fee)
  • Free WiFi
  • Conference facilities (fee)
  • Currency exchange
  • ATM
  • Golf nearby (fee)

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Sofa bed
  • Balcony or Terrace
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • 1 King or 2 Double beds
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale

Mayan Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Cabin with thatched roof and separate entrance
  • Large Balcony or Terrace with hammock
  • Exterior Mayan shower
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale

Restaurants

El Gran Azul

  • Buffet for breakfast, lunch
  • Italian

La Hacienda

  • Buffet for breakfast, lunch and dinner
  • Mexican/Italian

La Adelita

  • à la carte for dinner
  • Mexican
  • Reservations required
  • Dress code

El Dorado

  • à la carte for dinner
  • Steakhouse
  • Reservations required
  • Dress code

Bars

  • Colonial Lobby Bar
  • La Plaza
  • El Teatro Theatre bar
  • Sports Bar
  • Adelita & El Dorado
  • Swim-up Bar 2
  • Beach Bar
  • Secret Bar
  • Las Rocas Pool bar

Baby Club (1-3 years old)

  • Located within the 'El Ranchito' Mini-club
  • Indoor and outdoor play areas
  • Trained professional staff on hand to assist the little ones
  • Open from: 9 am - 8 pm

Mini-Club 'El Ranchito' (4-12 years old)

  • Located on the beach between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa
  • Outdoor and indoor facilities
  • Arts and craft room for kids to create their own masterpiece
  • Video games (PlayStation, game cube) and volleyball
  • Children's splash pool with water slides
  • Kids can enjoy a fun-filled day of eco-friendly activities to learn about the culture and history of the surroundings
  • The club features delightful animated characters from the "Play at Palladium with Raggs" program who will sing, dance, and entertain the kids throughout the resort
  • Kids can also have breakfast with the Raggs gang
  • Large lawn play area with supervised staff hosting daily activities that are both fun and imaginative
  • Open from 9 am - 11 pm

Black & White Junior Club (13-19 years old)

  • Located Poolside at 'El Rinconcito', at the Grand Palladium Kantenah Resort & Spa
  • An exclusive club just for teenagers, designed with activities to keep you entertained throughout your stay
  • A lounge for video games, online computer games, and table games such as; pool and foosball
  • Mini-disco at Grand Palladium Colonial during the evening, 2 nights per week so you can party with your new friends
  • Open from 11 am - 12 midnight

Child Policy

Child: 3-12 years pay special rate.
Teens: 13-17 years pay special rate.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Zentropia Spa & Wellness

Should guests wish to use the hydrotherapy facilities or wet areas of the Zentropia Spa & Wellness centre an additional fee of $10 USD per person per day will be applicable and payable locally. Clients who purchase a spa treatment will not have to pay the fee on the day of the treatment. Subject to change. 

Facilities

  • Spa pools
  • Jacuzzi
  • Dry and wet sauna
  • Vapor bath
  • Hydromassage
  • Waterfalls
  • Eco-meditative cold bath
  • Massage rooms
  • Relax area
  • Gymnasium with locker rooms, air conditioning
  • Unisex hair salon

Stay at 1, Play at All - Guests can use any of the facilities located in the four resorts of the complex, except those located at The Royal Suites Yucatán by Palladium.

Honeymooners - Receive a room upgrade (based on availability at check-in), late checkout (subject to availability), and a honeymoon gift. Request at time of booking. Requires proof of marriage certificate at check-in. Must be within 2 months of wedding date.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Grand Palladium Colonial
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Palladium Colonial Resort & Spa
Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.