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Grand Palladium Colonial

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
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Our Opinion

Great resort on a nice beach, ideal for families and couples. Visually stunning but massive property. Excellent food and amenities. Junior suites are closer to the beach and are adults only. Mayan suites are also available.


Overview

Discover the beauty and charm of this spacious, luxury resort. Set in the heart of an exceptional natural environment, the Grand Palladium Colonial is in a 4 hotel complex offering numerous facilities including fabulous swimming pools, a sports complex, a spa, and a variety of specialty restaurants. The Colonial has the comfort of spacious rooms and suites as well as wonderful hospitality. Relax on one of the most beautiful beaches in the Mayan Riviera or unwind at one of the complex's many bars. An unforgettable holiday awaits you and your family at the Grand Palladium Colonial.

Location: Directly on Kantenah beach, 25 minutes from Playa del Carmen, 10 minutes from Puerto Aventuras, approximately 60 minutes from the airport.


Highlights
  • Beautiful beachfront location
  • A number of pools including large main pool, natural saltwater pool and an adults only pool
  • Large resort complex with many dining options
  • Plenty to keep kids busy with Kid's and Teen's clubs and a water park
  • Awarded TripAdvisor's Certificate of Excellence and Travelife Gold for sustainability in tourism

tripadvisor Traveler Reviews
  • Andrea E :
Best Resort Ever!!!

This resort deserves 5 stars for their service alone!!Two years ago we booked this resort for our honeymmoon, we were treated amazing, they accommodated all our requests and made us feel very special as honeymooners. The resort itself was pristine, the food amazing and the grounds amazingly kept. It was so wonderful to see how each employee we interacted with took pride in their work, from the grounds keepers to the chefs, waitstaff reception everyone.We loved it so much we decided to return this March. When we arrived the resort had not received the information that we were returning guests, that lead to being given first time customer colored bracelets and we were checked into a room we were not too thrilled with. The next morning we received a call from the reception manager Pedro Zavala, who was extremely apologetic and immediately gave us a complementary upgrade and had our bracelets changed for those of returning guests. That was not at all expected since it wasn't the resort's fault but their attention to detail was a very welcomed surprise.The rest of our trip was made wonderful by the many employees who went out of their way to give us the best experience possible. Irma who works by the pool is excellent she's very attentive, funny and sweet. Manuel at the buffet was also wonderful his attention to detail had us requesting to be seated at his section.I don't think I can stress enough how wonderful the service is here, honestly you can book many resorts with beautiful grounds in any tropical country but the people are what make your stay wonderful and make you want to return.We will definitely be returning and we've recommended this resort to all our family and friends. They do not disappoint!!!

  • Morris28_11 : Gloucester, United Kingdom
Fantastic Hoilday for our 25th Wedding Anniversay

Just returned from a two week holiday. This was mine and my husband's first trip to Mexcio and it will not be our last. After a long day travelling we were greeted at reception with a cool drink and face cloth to refresh ourselves, which was very pleasant. Furthermore the front desk gave us a very detailed explanation of the complex map which was very helpful. We managed do all 9 A la carte restaurant without any bother, a couple you have to book the day before but if you do not mind eating at 18.30 then you will not encounter any problems. We found the food and drink very good.The complex is big and beautifully maintained, the staff work very hard to keep the complex looking nice and always with a smile. We stayed in Villa 2 at the colonial and spent many of an evening at the colonial lobby bar. Santiago, Manuel,Roberto and Rosa were very attentive with our drinks, never failing to spmile. The absolute best bit of the hoilday was my birthday. I went running every morning with Richard from the gym. He arranged with the help from smiles team to have my husband waiting on the beach with banners, balloons, champagne and a cake with the sun raising! What a treat it was amazing I have never had a birthday so special thank you team colonial. This a fantastic hotel and I will return for sure.

  • Fab44 : Escanaba, Michigan
Relaxing after the first couple of days

We really enjoyed ourselves after the first couple of days at the Colonial. We arrived at check-in time(4 p.m) after a twelve hour travel day. We were exhausted and very hungry and just wanted to get our rooms, drop off our bags and go eat and get an hour or two of much needed sun. One of our two rooms were not ready. Okay, fine, we will put our stuff in one room for now and go eat, no problem. But, no, the "concierge" wanted to speak to us. Now, I've been to many resorts and know all about the "concierge" aka timeshare salesman. I thought it rude to insist on the very first minutes we were there to speak with a timeshare salesman. Please, Palladium, this is not a good start to a vacation after a long day of travel. So we were shown to one of our rooms by one of the many bellhops and shuttle drivers(all very pleasant, friendly employees). We went back to the desk and asked if our room was ready and it was but we were harassed again by the "concierge". I said I was hungry and just wanted to go eat so I left. My husband who is too nice sometimes stayed for a few minutes and told the concierge that I was hungry. The concierge retorted, "no she just doesn't want to talk to me." Even my very nice husband thought that was a bit pushy. The concierge was holding our welcome pack and pool towel cards ransom, so my husband had to talk to him to get them. That seemed very pushy and not very nice. We were given a room with two beds in building 7. We are a couple and would have preferred a king bed. We asked for a king bed but they said they were full and none available. Our friends (a father and daughter) checked in after us and were given a king room when they wanted two beds, but we didn't know they had that room type until the next day otherwise we would have switched the first day with them! We didn't want to pack all up and move the next day. After all that and a scheduling snafu with the spa, we were more than ready to relax and we enjoyed the rest of the week. The grounds are beautiful and jungley with lots of wildlife. The grounds are vast with walking involved but it lends to the privacy you feel. There are always shuttles going around if you would rather not walk. We enjoyed the main pool and walks on the beach. It was a bit windy for me on the beach so we stuck to the pool which was huge and lots of things to do between the beach and pool or just relax. Bartenders were very attentive. Activity leaders were enthusiastic but not pressuring. Plenty of chairs at the pool although not always shaded.The food in my opinion was very good. My favorites were the Thai, Japanese(same building as Thai), and El Dorado (ribeye). Punta Emilia's was my least favorite. Lunch at the main buffet right when it opens at one is outstanding. Beach buffets are limited but convenient. You can order off a menu at the beach buffet. Loved breakfast! Cappuccinos and Lattes are available at every meal and also beach and lobby bars. There is also a nespresso machine at the lobby bar. I didn't use room service but my daughter did and said it was good.My husband and I didn't watch the shows but the younger people in our group did and said not to miss the fire show. I would recommend staying here if you enjoy a wide variety of restaurants and like the anonymity of a large resort and don't mind not being able to see the ocean from your room or as you are walking most of the resort and enjoy a jungle experience. I enjoyed it but I enjoy the ocean views at other places too.

  • Julie G : Kingston upon Hull, England, United Kingdom
Great holiday

Hi my husband, mother in law, father in law and me stayed at this beautiful hotel. The rooms were fantastic and clean and comfortable. The buffet restaurants and al la carte one,s were brillant. Food was lovely and plentyful. Very clean and very very friendly people. They were always there to help. The beach was good and lots of loungers. The pool area was great and spacious with a lovely pool bar. They also have a smaller pool area for adults only this was lovely when you needed a bit of quiteness. All the staff were lovely, helpful and always friendly and smiling especially Imelda & Rosa they were lovely and always happy to help. I would highly recommend this beautiful and clean hotel.

  • baggiemac : west midlands
Fantastic Hotel

Just back after 2 wonderful weeks staying in the Colonial (Villa 2) and both my wife and I have both said this is the best holiday we have ever had(and we have been on many!)We got the wow factor as soon as we arrived with flamingos in view at the front of the hotel.Entering the hotel you are greeted by all sorts of staff with smiling faces and a lovely warm welcome and thanking us for travelling so far from the UK.Yes the place is huge but there is so much to see and do.The grounds are fantastic and you can see the effort that is put in my gardeners, maintenance workers etc to keep it so.Reception staff were great and explained as much as they could where everything was(difficult task) and given a really needed welcome drink.We were then taken by one of the friendly bell boys in a golf cart to our room.The room was spacious and had a massive bed and a very well stocked free bar inc beers, water, soft drinks.As others have said only plug points are lacking but I believe this is being addressed.The room was cleaned by Adela who did a great job and left brilliant towel art.There is wildlife everywhere with iguanas, coati's, raccoons, eagles, pelicans etc. Even crocodiles but they are fenced in luckily... When walking around there are covered walkways throughout the resort and they fit in to its jungle surroundings perfectly.The pools were massive and the areas kept very clean when walking through as we spent most of our time at the beach which we loved.Again the staff worked so hard to clean the seaweed away and there were plenty of sunbeds.I would though advise anyone to buy a cheap pair of beach/sea shoes as several areas are very rocky when you walk out in the sea.One thing many people miss is a lovely trip around the lagoon on a catamaran, smashing way to spend half an hour or so.Food was excellent throughout with breakfast and lunch in the buffets spot on with very good choice. Granted of a night it was a little repetitive but with the amount a la carte restaurants it's understandable.Talking of the a la cartes they were superb. We attended the Japanese(awesome entertainment) fish restaurant, Brazilian, Italian,Thai. Our favourite though was the El Dorado and this was purely down to the service of Armando who was outstanding and a credit to the hotel.All the waiters in here worked so hard and I think the management need to look at this one also being reservations because it was so popular.The bars were also very good and the waitresses great especially in the Colonial.Final word on James the Thomsons rep who was always available when needed for info.Apologise for how long this review is but still doesn't do the hotel or it's staff justice.Will we return absolutely and my son and his girlfriend have already said they are coming with us next year.Thank you everyone we had a blast!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily
  • Snacks
  • Room service (11am to 11pm)
  • Unlimited domestic beer & cocktails and select international brands; house wine with meals
  • Mini-bar restocked daily with water, soft drinks, and beer 
  • Towels (pool/beach)
  • Free basic Wi-Fi throughout complex
  • Kids Club
  • Teen Club
  • Snorkeling
  • Kayaking
  • Paddle boards
  • Paddle boats
  • Windsurfing
  • Catamaran
  • Tennis
  • Mini-golf
  • Volleyball
  • Basketball
  • Soccer
  • Archery
  • Access to fitness facilities
  • Daily activities
  • Nightly entertainment
  • 422 rooms and suites in 15 three-storey villas and bungalows
  • 5 buffet-style restaurants
  • 9 a la carte restaurants
  • 25 bars throughout complex
  • 8 Freshwater pools and 1 Seawater pool
  • Spa & Wellness Center (fee)
  • Jacuzzi
  • Fitness facilities
  • Crocodile cage with feeding shows
  • Ecological walking paths
  • Mini-golf
  • Shopping 
  • Dive shop
  • Motorized watersports (fee)
  • Free WiFi
  • Conference facilities (fee)
  • Currency exchange
  • ATM
  • Golf nearby (fee)

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Sofa bed
  • Balcony or Terrace
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • 1 King or 2 Double beds
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale

Mayan Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Cabin with thatched roof and separate entrance
  • Large Balcony or Terrace with hammock
  • Exterior Mayan shower
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale

Restaurants

El Gran Azul

  • Buffet for breakfast, lunch
  • Italian

La Hacienda

  • Buffet for breakfast, lunch and dinner
  • Mexican/Italian

La Adelita

  • à la carte for dinner
  • Mexican
  • Reservations required
  • Dress code

El Dorado

  • à la carte for dinner
  • Steakhouse
  • Reservations required
  • Dress code

Bars

  • Colonial Lobby Bar
  • La Plaza
  • El Teatro Theatre bar
  • Sports Bar
  • Adelita & El Dorado
  • Swim-up Bar 2
  • Beach Bar
  • Secret Bar
  • Las Rocas Pool bar

Baby Club (1-3 years old)

  • Located within the 'El Ranchito' Mini-club
  • Indoor and outdoor play areas
  • Trained professional staff on hand to assist the little ones
  • Open from: 9 am - 8 pm

Mini-Club 'El Ranchito' (4-12 years old)

  • Located on the beach between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa
  • Outdoor and indoor facilities
  • Arts and craft room for kids to create their own masterpiece
  • Video games (PlayStation, game cube) and volleyball
  • Children's splash pool with water slides
  • Kids can enjoy a fun-filled day of eco-friendly activities to learn about the culture and history of the surroundings
  • The club features delightful animated characters from the "Play at Palladium with Raggs" program who will sing, dance, and entertain the kids throughout the resort
  • Kids can also have breakfast with the Raggs gang
  • Large lawn play area with supervised staff hosting daily activities that are both fun and imaginative
  • Open from 9 am - 11 pm

Black & White Junior Club (13-19 years old)

  • Located Poolside at 'El Rinconcito', at the Grand Palladium Kantenah Resort & Spa
  • An exclusive club just for teenagers, designed with activities to keep you entertained throughout your stay
  • A lounge for video games, online computer games, and table games such as; pool and foosball
  • Mini-disco at Grand Palladium Colonial during the evening, 2 nights per week so you can party with your new friends
  • Open from 11 am - 12 midnight

Child Policy

Child: 3-12 years pay special rate.
Teens: 13-17 years pay special rate.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Zentropia Spa & Wellness

Should guests wish to use the hydrotherapy facilities or wet areas of the Zentropia Spa & Wellness centre an additional fee of $10 USD per person per day will be applicable and payable locally. Clients who purchase a spa treatment will not have to pay the fee on the day of the treatment. Subject to change. 

Facilities

  • Spa pools
  • Jacuzzi
  • Dry and wet sauna
  • Vapor bath
  • Hydromassage
  • Waterfalls
  • Eco-meditative cold bath
  • Massage rooms
  • Relax area
  • Gymnasium with locker rooms, air conditioning
  • Unisex hair salon

Stay at 1, Play at All - Guests can use any of the facilities located in the four resorts of the complex, except those located at The Royal Suites Yucatán by Palladium.

Honeymooners - Receive a room upgrade (based on availability at check-in), late checkout (subject to availability), and a honeymoon gift. Request at time of booking. Requires proof of marriage certificate at check-in. Must be within 2 months of wedding date.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Grand Palladium Colonial
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Palladium Colonial Resort & Spa
Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.