Grand Palladium Colonial

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Our Opinion

Great resort on a nice beach, ideal for families and couples. Visually stunning but massive property. Excellent food and amenities. Junior suites are closer to the beach and are adults only. Mayan suites are also available.


Overview

Discover the beauty and charm of this spacious, luxury resort. Set in the heart of an exceptional natural environment, the Grand Palladium Colonial is in a 4 hotel complex offering numerous facilities including fabulous swimming pools, a sports complex, a spa, and a variety of specialty restaurants. The Colonial has the comfort of spacious rooms and suites as well as wonderful hospitality. Relax on one of the most beautiful beaches in the Mayan Riviera or unwind at one of the complex's many bars. An unforgettable holiday awaits you and your family at the Grand Palladium Colonial.

Location: Directly on Kantenah beach, 25 minutes from Playa del Carmen, 10 minutes from Puerto Aventuras, approximately 60 minutes from the airport.


Highlights
  • Beautiful beachfront location
  • A number of pools including large main pool, natural saltwater pool and an adults only pool
  • Large resort complex with many dining options
  • Plenty to keep kids busy with Kid's and Teen's clubs and a water park
  • Awarded TripAdvisor's Certificate of Excellence and Travelife Gold for sustainability in tourism

tripadvisor Traveler Reviews
  • Tony B :
Great Service - Wonderful Location - Fantastic Experience

Our third visit - enjoyed a relaxing holiday - fantastic food and wonderful service and now with restaurant booking system makes life so easy. Good location to visit sites in area.Great to visit Tulum, Chichen Itza and Coba. Visited this year Cirque du Soliel- Joya - fantastic show. Hotel arranged great seats.Ensure you visit the Spa - great service and relaxation.

  • hargrave77 : Port Neches, Texas
Wonderful stay

This was our second time coming to this resort! The staff is great! The shows were very entertaining Mr. Jonathan was our favorite! The accommodations are amazing! You never feel like your in a fish bowl. Alway able to change scenery and we stayed 10 days this time and never got bored! Our favorite is Diego Cocom at the white sands pool! He remembered us from two years ago! Our drinks were never empty and he is so personable!! We talked about our families and he made us feel like home away from home! We will definitely come back again!!

  • matthewbaker206 : Huddersfield, United Kingdom
Absolutely fantastic second visit to paradise!!!

After an absolutely brilliant first visit last year, have just come back from a just as brilliant second 10 night holiday at this fantastic resort and it was just as lovely as I remembered.As we were second time guests, we got red, rather than purple) wristbands, but not sure what 'extras' we got for them if any.As last year, the room (we stayed in a deluxe twin/double this year) was very nicely appointed with everything you could realistically expect or want for the room level, and if what you're after isn't in the room, housekeeping are very happy to oblige if they can.Bed linen and towels were replaced daily without fail and the housekeeping service (hola Jose!!) was faultless.The fruit basket delivered on the morning of our second day was a very nice surprise and the towel animals were just as great as last year - gracias, Jose!!I was a solo traveller last year, but went with a friend this time and so explored more of the on resort restaurants, eating at a different place each night if we could, American (Ribs & More), Mexican, Brazilian, Thai and Spanish Tapas were all enjoyed, though all very nice, Mexican and the Thai were our favourites.We didn't really have any problems getting into any of the restaurants with 45 minutes being the longest we had to wait for a table, which can easily pass by in the bar!!Once in the restaurants, the service was very attentive and nothing was too much trouble.Evening entertainment at the resort was as good as last year, with a different show on every night.Bear in mind though that as the shows are on a weekly cycle, if you go for two weeks inevitably might see everything twice (which is no bad thing!!)Poolside bar service was just as attentive as last year - the girls and boys make sure you're never long without a drink in your hand!!It was nice to be amongst the wildlife again!! Quite an experience having very sociable Iguanas mixing with holidaymakers around the pool (don't worry - they're quite tame and will scurry off if you make a move!!)We went to Chichen Itza as my friend had not been. Not to be missed if you are not sure if you will return to Mexico. The tour wasn't booked through the hotel so it wouldn't be fair to Grabd Palladium for me to go into much detail here!!We went into Playa del Carmen one evening - 40 pesos by Colectivo from the bus stop just outside the resort entrance. The main shopping 'drag' is 5th Avenue - It's very 'touristy' and be prepared to be hassled all the way down it. The guys in the shops recognise the Palladium wristbands and use the ploy of 'don't you recognise me? I'm the waiter from Grand Palladium. It's my day off and I'm just helping out in my dad's/brother's shop' and BANG - before you know it you're sucked in. One thing we noticed was that none of the tourist gift shops were any cheaper than the others which was strange considering how many of them there were!!In some instances, the tourist gift shops in Playa were more expensive than the shops on resort!!!Still, a good experience and a change from the resort for an hour or two!!Remember to take adequate mozzie repellant. I never saw one last year, but they certainly made up for that this time!!All in all a fantastic second experience of Grand Palladium Colonial Resort & Spa.So much so that we have already booked to go back next year!!!Roll on 28th June 2018..!

  • EmmaFCL : Nashville, Tennessee
So good!

Everyone was very nice and helpful. Axel and oscar did a good job of making everyone feel comfortable and encouraged us to let loose and have fun. I will be looking to book another trip here in the future.

  • julieJ8864YV : Baltimore, Maryland
Beautiful resort with wonderful people. A photo opportunity at every corner!

Thank you, Grand Palladium Colonial Riviera Maya (GPCRM) for a simply marvelous family vacation! My husband and children (boy, 21-years-old; girl, 23-years-old) and I stayed a week in July at your beautiful resort. Everywhere you looked – you wanted to take a photo! That feeling starts when you see the bright pink flamingos outside the lobby and continues to the massive pools, white sandy beaches, aqua blue Caribbean water, open-air lobbies with large, impressive centerpieces, and lush foliage as you walk around the grounds. There are so many nice things to say about the GPCRM! I’ll start first with your people. Every single person that we came in contact with was friendly, hard-working and provided excellent service, no matter what their specific job was. We were impressed with how everyone spoke English and wondered if it was a requirement to work there? From the bellhops who are the first to greet you, to the front desk who try to accommodate all your room requests, to the housekeepers who keep the rooms/bathrooms spotless, to the restaurant workers who hustle around, to the multi-talented entertainers who seem to have boundless energy, to the cocktail waiters/waitresses who can work the large theater with smiles, to the bartenders that work feverishly trying to get the libations out in a hurry, to the landscape crew that keep the property and the beaches so lovely, to the spa team that make that seem like a private oasis, and to all the people behind the scenes that we don’t see—you are to be commended for the superior work you do every day! Thank you for being so impressive. A few shout-outs to our favorite people: Pedro in Jersey Boys – your smile and enthusiasm will be remembered often! Socrates and Carlos – you made dinner amusing at the Japanese hibachi (yes, we went twice)! Rifle Competition Teacher/Organizer – (sorry didn’t get your name) - you were a kind and fun teacher who knew how to work with both the younger and older “contestants” who were from several different countries. Aqua Bike Teacher/Organizer (again, sorry, didn’t write down your name) – you made my husband and son laugh the whole time they were exercising. “When I ask 'How do you feel?' You answer 'Sexy!'” Another compliment that I would like to give to this resort is its cleanliness. I have OCD about hygiene and cleanliness – and even I was impressed with how clean every part of this complex is. Our room and bathroom in our Junior Suite were cleaned and refreshed by Alyonna each day. There was not a speck of dirt anywhere at any time. Thank you! The lobbies and the public bathrooms (even the beach ones!) were spotless. With so many people walking around with drink cups, you would expect to see empties lying about – nope! Restaurant tables were swiftly cleaned after diners left. Beach chairs, pool loungers, outside buffet tables/chairs, and theater chairs are always being lined up perfectly at the beginning, throughout, and end of day. Amazing! My husband and I are early-risers and we witnessed how the beach is cleaned every morning. A tractor makes several runs (forwards and backwards) along the water line and picks up the seaweed washed ashore from the previous night. Another team picks up, lines up, and sweeps clean each of the beach chaises—all in an effort to make the area look inviting to us. We also saw employees spraying, cleaning and squeegee-ing glass tables, mirrors and walls throughout the three lobbies. In addition, we marveled how beautiful all the tile floors are kept, thanks to the early-morning bleach-induced mopping. Well done!Next, I’d like to say a word about the “extra’s” that this resort provides without much public hype. In the room: Plenty of shampoo, conditioner, body wash and hard soaps. A nice supply of big, soft towels that you can decide to keep or replace throughout your stay. A fun towel animal on your bed every evening! A drying rack on your patio. Bathrobes and slippers. Mini bar that is refreshed daily with large water bottles, soda and beer (and sometimes peanuts). Extremely comfortable beds and pillows. On beach: More than enough shade huts, lounge chairs and hammocks. You don’t need to run down there first thing in the morning to reserve anything like other resorts. I loved the beach hammocks! A good supply of the free water sports: two stand-up paddle boards, several paddle boats, and one or two catamarans. It didn’t look like anyone had to wait long for anything. At pool: Comfortable and a massive supply of lounge chairs and shade huts. There are even built-in lounge chairs in the pools! Entertainment: As said above, this team is so talented and have endless energy. We saw them start their days early with getting people excited for the daily activities and promoted the night show(s). The night shows were spectacular! They must have over a dozen costume changes and they are all magnificent. The dancers performed every kind of dance in so many combinations that we were perplexed on how they remember their steps to each dance, for each show, for each night. AND, the fire show on the beach was an unexpected and thrilling experience—and it was performed by the very same dancers who just wowed us in the theatre! Bravo!! What's more, the entertainers were happy to pose for photos with guests after the shows. Nice touch! The entertainment runs all day – there is something for everyone: archery, rifle shooting, yoga, dancing, bartending class, cooking class, volleyball, aqua biking, etc. etc. The Kids’ Club seemed like a great “extra” to this resort as well, we just didn’t have any little ones with us to test it out. Subsequently, I want to address some of the negative things that I read on Trip Advisor prior to our trip that concerned me. Mosquitos: we didn’t really see any until the second-to-the-last-night we were there. And, they were not that bad! Believe it or not but the mosquitos at our shore house in Maryland are way worse! Just bring and use bug spray, especially if dining on the beach at Punta Emilia. We also saw resort employees spraying room patios and blasting the open waters around the lobbies. They do what they can! Beach swimming: some reviews said that the area that is cleared from rocks/coral for bathers is small. We actually felt that it was a large amount of space. There were a lot of people in the water and we never felt crowded. We have much smaller areas at our NJ beaches in front of the lifeguards that are sectioned off. Food: yes, the buffet food is bland. They are producing mass amounts of food for a large audience. You can’t expect them to over-season or spice up the food too much. They have sauces, dips and seasonings available to do it for yourself. If you can’t find something that you like to eat at the buffets (and something different every time you go), you’re doing it wrong. The ala cart restaurant food seems to be of better quality than the buffet foods. That makes sense – they have a smaller menu and can cater to personalized tastes. If you don’t expect haute cuisine dining (afterall, you ARE at a large, all-inclusive and not the Ritz), you won’t be disappointed in the food. The drinks: read complaints about watered-down, weak drinks. We brought our own metal cups from home. They kept the frozen drinks frozen and the cold drinks cold. It was July in Mexico – yup, drinks in plastic cups will melt! As for weak drinks – you can tell the bartenders to make it a double, triple and beyond. They will do anything to make you enjoy your drinks: just ask! The walking: people criticized the very large resort. Yes, it’s large. Yes, we tracked about 7 miles a day just walking to the beach, pools, lobbies and restaurants. But we liked that! We saw trams and golf carts but did not use them other than checking in and out with our baggage. Safety: this resort felt very safe to us. At no time did we feel unsafe or felt concerned for our children’s safety. Someone said that people came in their room at night on Trip Advisor. We chained our door every night. We placed valuables in the safe provided. Just be smart.Finally, I’d like to add what my family especially loved during our week besides from what was already stated above, and finish with a small list of suggestions for improvements. We loved snorkeling right off the beach. We brought our own fins, mask and snorkel but they also have them to loan from the resort. We swam with a sea turtle for free! We saw some of the best and most colorful coral reefs with shimmering sea fans and large and small fish. We loved the turtle sanctuary near Kantenah, a short walk from Colonial beach. Dozens of sea turtle eggs were labeled and protected under fencing that we checked on each day. Usually, there were one or two babies that hatched overnight – so cute! One day, we watched the volunteer worker dig up 100 soft eggs and place the just-hatched babies in a cooler to release into the sea, safely that night. How exciting for us to witness! We also took an off-site excursion through Cancun Adventures with Sully as our tour guide. He was awesome! We went to Tulum Ruins in the morning, had lunch on one of the prettiest private beaches I’ve ever seen in the city of Tulum, and then went swimming in a cenote (like a pitch-black cave) with life preservers and helmets with headlamps. On Sunday, we attended the Catholic mass at the lovely chapel next to the Colonial lobby. It was in Spanish so we didn’t understand much but enjoyed the spiritual aspect of the mass. One day, we spent $10/extra per person and experienced GPCRM’s spa. It was very quiet (only about 10 other people there when we were) and relaxing. We worked out in the gym, used the sauna, whirlpools, hot tub, cold tub (took us three tries to get all the way in….brrrr! Ha), pool, and lounged in the outdoor spa beds. In addition, we also loved the beach restaurant at White Sands. The employees were especially friendly at this out-of-the-way nook that is literally right on the beach. Order the fresh chicken fajitas here—they cook them to order so they are hot and yummy. We ate lunch here three times. While over this way at the White Sands, be sure to check whether you are able to walk over to the beachside Royal Suites area to see the salt water pool. It is being renovated so it is not always open but several workers allowed us on two separate days to wander in and look at the amazing tide pools. The rest of the time at the resort, we just relaxed at the beach and strolled around eating and drinking and playing! Short list of suggestions: 1. Do away with the specialty drinks at the ala cart restaurants. We didn’t enjoy them and no one around us seemed to either. Since there are beautiful bars in each of the restaurants before being seated, people just order the drink they want (complimentary, of course). They sound like a nice “extra” but save the money and your employee’s time making them. 2. Promote the day’s activities in one central spot with times and specific locations. We liked to see the entertainers walk around with the chalk boards with “what’s next” but other than that and a few signs in lobby and children’s area hut, is there one place that lists them all? On the tv? If so, we never found it. 3. It was not a problem at all but I want to mention it in case it would be an issue for others. When I booked our two rooms, I requested connecting rooms. They said they would try to do that but could not guarantee it. I also “chatted” with a representative on-line about two weeks before we arrived to make sure that the request was made. It was. When we checked in, I re-stated the request. The man at Registration said that our rooms were near each other, on the first floor, in the same building but not connected. He said it was the best he could do. I understood and thanked him (but was a little disappointed). However, when our bellman took our luggage and our keys, he said we were on the second floor and our rooms were connected. He was right! Just a suggestion that maybe the reception people need a bit more training on reading the floor levels and connection of rooms. 4. Any chance you could add plastic chairs to the beach in addition to all the loungers? It is hard for the older generation to lay down on the beach. Sitting up in a chair is much more comfortable. These are four minor things when you think of the enormous operation of the Grand Palladium.Overall, from a 1-10 rating with 10 being the best, my son ranked our vacation week at Grand Palladium a 10. My daughter ranked it an 11! Thank you again for all you and your staff do to make family vacations truly memorable.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily
  • Snacks
  • Room service (11am to 11pm)
  • Unlimited domestic beer & cocktails and select international brands; house wine with meals
  • Mini-bar restocked daily with water, soft drinks, and beer 
  • Towels (pool/beach)
  • Free basic Wi-Fi throughout complex
  • Kids Club
  • Teen Club
  • Snorkeling
  • Kayaking
  • Paddle boards
  • Paddle boats
  • Windsurfing
  • Catamaran
  • Tennis
  • Mini-golf
  • Volleyball
  • Basketball
  • Soccer
  • Archery
  • Access to fitness facilities
  • Daily activities
  • Nightly entertainment
  • 422 rooms and suites in 15 three-storey villas and bungalows
  • 5 buffet-style restaurants
  • 9 a la carte restaurants
  • 25 bars throughout complex
  • 8 Freshwater pools and 1 Seawater pool
  • Spa & Wellness Center (fee)
  • Jacuzzi
  • Fitness facilities
  • Crocodile cage with feeding shows
  • Ecological walking paths
  • Mini-golf
  • Shopping 
  • Dive shop
  • Motorized watersports (fee)
  • Free WiFi
  • Conference facilities (fee)
  • Currency exchange
  • ATM
  • Golf nearby (fee)

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Sofa bed
  • Balcony or Terrace
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • 1 King or 2 Double beds
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale

Mayan Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Cabin with thatched roof and separate entrance
  • Large Balcony or Terrace with hammock
  • Exterior Mayan shower
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale

Restaurants

El Gran Azul

  • Buffet for breakfast, lunch
  • Italian

La Hacienda

  • Buffet for breakfast, lunch and dinner
  • Mexican/Italian

La Adelita

  • à la carte for dinner
  • Mexican
  • Reservations required
  • Dress code

El Dorado

  • à la carte for dinner
  • Steakhouse
  • Reservations required
  • Dress code

Bars

  • Colonial Lobby Bar
  • La Plaza
  • El Teatro Theatre bar
  • Sports Bar
  • Adelita & El Dorado
  • Swim-up Bar 2
  • Beach Bar
  • Secret Bar
  • Las Rocas Pool bar

Baby Club (1-3 years old)

  • Located within the 'El Ranchito' Mini-club
  • Indoor and outdoor play areas
  • Trained professional staff on hand to assist the little ones
  • Open from: 9 am - 8 pm

Mini-Club 'El Ranchito' (4-12 years old)

  • Located on the beach between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa
  • Outdoor and indoor facilities
  • Arts and craft room for kids to create their own masterpiece
  • Video games (PlayStation, game cube) and volleyball
  • Children's splash pool with water slides
  • Kids can enjoy a fun-filled day of eco-friendly activities to learn about the culture and history of the surroundings
  • The club features delightful animated characters from the "Play at Palladium with Raggs" program who will sing, dance, and entertain the kids throughout the resort
  • Kids can also have breakfast with the Raggs gang
  • Large lawn play area with supervised staff hosting daily activities that are both fun and imaginative
  • Open from 9 am - 11 pm

Black & White Junior Club (13-19 years old)

  • Located Poolside at 'El Rinconcito', at the Grand Palladium Kantenah Resort & Spa
  • An exclusive club just for teenagers, designed with activities to keep you entertained throughout your stay
  • A lounge for video games, online computer games, and table games such as; pool and foosball
  • Mini-disco at Grand Palladium Colonial during the evening, 2 nights per week so you can party with your new friends
  • Open from 11 am - 12 midnight

Child Policy

Child: 3-12 years pay special rate.
Teens: 13-17 years pay special rate.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Zentropia Spa & Wellness

Should guests wish to use the hydrotherapy facilities or wet areas of the Zentropia Spa & Wellness centre an additional fee of $10 USD per person per day will be applicable and payable locally. Clients who purchase a spa treatment will not have to pay the fee on the day of the treatment. Subject to change. 

Facilities

  • Spa pools
  • Jacuzzi
  • Dry and wet sauna
  • Vapor bath
  • Hydromassage
  • Waterfalls
  • Eco-meditative cold bath
  • Massage rooms
  • Relax area
  • Gymnasium with locker rooms, air conditioning
  • Unisex hair salon

Stay at 1, Play at All - Guests can use any of the facilities located in the four resorts of the complex, except those located at The Royal Suites Yucatán by Palladium.

Honeymooners - Receive a room upgrade (based on availability at check-in), late checkout (subject to availability), and a honeymoon gift. Request at time of booking. Requires proof of marriage certificate at check-in. Must be within 2 months of wedding date.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Grand Palladium Colonial
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Palladium Colonial Resort & Spa
Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.