Grand Palladium Kantenah

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Our Opinion

One of the resorts found within the Palladium Riviera Maya Resort. This is a great luxury hotel that offers the all of the usual 5-star amenities. There is no shortage of activities to do around the resort. Facilities such as the spa and fitness center are well-equipped. The staff are incredibly helpful and friendly. Events and activities are always well organized. There is a good variety of food choices. However, be prepared to reserve early for a la cartes, as there are reports of long table wait times. This resort is relatively large, so it's well suited for travelers who do not mind walking long distances to venture around the resort grounds.


Beautiful surroundings, great service and delicious meals make this resort a great choice for a fun-filled vacation with family or friends! Part of the Grand Palladium four hotel complex, it offers all the amenities you could want as well as one of the most beautiful beaches in the Mayan Riviera.

Location: Directly on Kantenah beach, 25 minutes from Playa del Carmen, 10 minutes from Puerto Aventuras, approximately 60 minutes from the airport.

  • Beautiful beachfront location
  • A number of pools including large main pool, natural saltwater pool and an adults only pool
  • Large resort complex with many dining options
  • Plenty to keep kids busy with Kid's and Teen's clubs and a water park
  • Awarded TripAdvisor's Certificate of Excellence and Travelife Gold for sustainability in tourism

tripadvisor Traveler Reviews
  • Dennis H : Cumberland
Pretty Good

The resort was very nice and the staff worked hard to keep it clean. The food was excellent regardless of where you chose to eat. Buffet had plenty of different types of fare so everyone could find something to their liking. Ala carte was excellent. Beach is wide and long and the sea beautiful. Poolside had plenty to offer though we spent most of our time in the kids pool with our one year old grandson.The only knock was with restocking our mini fridge. It may sound trivial but I could not get them to stock two types of soft drink and especially maddening was the refusal, yes refusal, to accommodate our grandson with milk in the room. I have never been more frustrated. For this reason I may never stay at a Palladium again. They are quick to pour alcohol but taking care of the littlest one was beyond their capability.

  • Tim M :
Good Luck

Booked a room for the Colonial. Upon arrival, My wife, son and I, were informed that we were being transferred over to the Kantenah. The room was good and we made a point of not making any waves. A few days later we were switched to the Rivera. Our new room had only one bed and a fold out couch that wouldn't fold out. It was also set up as a studio with an open bathroom and no privacy. The refrigerator didn't work and work was being done to convert rooms into the Royal Suites. I told the front desk about the problem but all complaints fell on deaf ears. They other thing you should be aware of is mosquitoes. Many Many mosquitoes. I know that this is a tropical area and they are part of the territory. I have been in other resorts were an effort is made to keep them at bay. Not here.

  • patriciabailey2017 : Edinburgh, United Kingdom
What to expect from this hotel, you'll be more than happy (excellent every minute )

You can't fault anything about this hotel, it's 5_stars all the way ,through your holiday it just amazing. .the hotel is excellent, rooms are the same, but you get all the extras ,Food well I eat most things, you'll be surprised in the buffet restaurant's, the food is always beautiful. Didn't need to eat in the alacarte restaurants, can't make any comments on them ,but if the food is as good as the buffets. It's most probably excellent. The staff at the hotel are excellent, thanks to all of them, they made our holiday, and the bar staff, what can I say, it didn't matter which bar you at only thing we could say is , (thank you )Thanks to bar staff ,but also the lovely smiling ladies who served our drinks, every night. Can't thank you enough, to all of you beautiful waitresses. From the first minute to the last ,I can only say excellent, too all at this hotel (grand pallaidium colonial resort -spa mexico )see you next June 2018.

  • taylor_brown198 : Fort Collins, Colorado
vacation 2017

My family and i just returned from the grand palladium and we're thrilled by our experience. Upon arrival, we were greeted with drinks and quickly taken to our rooms. All three of our rooms were clean and the air conditioning worked great! The maid service was excellent and always willing to come back if you were still in the room. We never had a problem leaving phones or jewelry out in the room, although the safe did also work fine. We traveled with two 16 year olds and four 18 year old girls and felt safe letting them explore the resort on there own. In the weeks leading up to the vacation many of the girls were set on heading to Playa for a night on the town but once we arrived, we found there was never a shortage of things to do. The girlsenjoyed the dancing in the colonial lobby and then in the sports bar which doubled as a night/dance club after 12am. They also had fantastic things to say about white party! Food was plentiful at both the buffets and al a carts, so you were sure to find something you like. Both the pools and beach were beautiful and very clean. In other reviews we read people complaining of watered down drinks, this is of course somewhat true as people are drinking all day long. If you want a stronger drink just make it a double or ask for top shelf! Walking here is not a problem as there are always people driving around willing to give you a ride no matter where you are going. We did tip throughout our stay, but even for the times we didn't the service never changed. Everyone was so kindand helpful! We loved Lorenzo at the kantenah bar, Diego at the colonial, jose at the sports bar and the entire entertainment team! The people of the palladium really do any amazing job getting everyone involved and making you feel at home. Mosquitoes were never really an issue as long as you have bug spray. If you go into your vacation open minded and relaxed, you are sure to have an amazing time!! We look forward to visiting again soon!

  • Marcela T :
unforgettable holidays

This place is a true definition of paradise. The food was excellent in all of the buffets. The beach is just out of this world, beautiful and clean. The staff is very friendly, helpful and always smiling. The resort is big and exotic. If you are not into walking(like me), there are little cars that will take you anywhere you want to go. Our room was big, pretty and always clean, so yeah.. good job! The mini club was really nice and full of interesting games for children, my sister is 3 and she absolutely fell in love with Pido- hotel mascotūüėÖBeach animations were super cool and everyone had a lot of fun. And the volleyball...omg!! The best!! The best players from all around the world. And now.. my favorite part- the entertainment team! Axel, Gabriel, Oscar, Fernando, Roberto‚̧They were like our second family and made our holidays sooo soo special and unforgettable.. thank you guys for everything! I hope to see you again in 2018 ūüĖźūüŹĽOur vacation wouldn't be the same without them! Thank you GP :)

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily
  • Snacks
  • Room service (11am to 11pm)
  • Unlimited domestic beer & cocktails¬†and select international brands; house wine with meals
  • Mini-bar restocked daily with water, soft drinks, and beer¬†
  • Towels (pool/beach)
  • Free basic Wi-Fi throughout complex
  • Kids Club
  • Teen Club
  • Snorkeling
  • Kayaking
  • Paddle boards
  • Paddle boats
  • Windsurfing
  • Catamaran
  • Tennis
  • Mini-golf
  • Volleyball
  • Basketball
  • Soccer
  • Archery
  • Access to fitness facilities
  • Daily activities
  • Nightly entertainment
  • 422 rooms and suites in 15 three-storey villas and bungalows
  • 5 buffet-style¬†restaurants
  • 9 a la carte restaurants
  • 25 bars throughout complex
  • 8 Freshwater pools and 1 Seawater pool
  • Spa & Wellness Center (fee)
  • Jacuzzi
  • Fitness facilities
  • Crocodile cage with feeding shows
  • Ecological walking paths
  • Mini-golf
  • Shopping¬†
  • Dive shop
  • Motorized watersports (fee)
  • Free WiFi
  • Conference facilities (fee)
  • Currency exchange
  • ATM
  • Golf nearby (fee)

Gardenview Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Sofa bed
  • Connecting rooms
  • Balcony or Terrace
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily)¬†
  • Flat screen TV
  • Iron & Ironing board
  • 1 King or 2 Double beds
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale

Gardenview Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Shower and bathtub
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • In-room safe
  • 1 King or 2 Double beds
  • Direct dial telephone
  • Bathrobes and slippers
  • Mini-bar (water, soft drinks, beer, stocked daily)¬†
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Jacuzzi
  • Flat screen TV
  • Crib available upon request
  • Sofa bed
  • Work desk
  • Smoke detectors
  • Connecting rooms
  • Gardenview
  • Pillow menu ($)
  • Bathroom scale

Mayan Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Cabin with thatched roof and separate entrance
  • Large Balcony or Terrace with hammock
  • Exterior Mayan shower
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily)¬†
  • Flat screen TV
  • Iron & Ironing board
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale



  • Buffet for breakfast and dinner
  • Mexican/Italian

Mare Nostrum

  • √† la carte for dinner
  • Mediterranean
  • Reservations required
  • Dress code

Sumptuori Restaurant

  • √†¬†la carte for dinner
  • Japanese
  • Reservations required for Teppanyaki Tables (Japanese Style Grill)
  • Dress code


  • Kantenah Lobby Bar
  • El Teatro Theatre bar
  • Hemingway Bar
  • Mare Nostrum & Sumptuori
  • Swim-up Bar
  • Churchill Bar
  • El Rinconcito
  • La Jarra
  • Las Rocas Bar
  • El Gran Azul Bar

Baby Club (1-3 years old)

  • Located within the 'El Ranchito' Mini-club
  • Indoor and outdoor play areas
  • Trained professional staff on hand to assist the little ones
  • Open from: 9 am - 8 pm

Mini-Club 'El Ranchito' (4-12 years old)

  • Located on the beach between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa
  • Outdoor and indoor facilities
  • Arts and craft room for kids to create their own masterpiece
  • Video games (PlayStation, game cube) and volleyball
  • Children's splash pool with water slides
  • Kids can enjoy a fun-filled day of eco-friendly activities to learn about the culture and history of the surroundings
  • The club features delightful animated characters from the "Play at Palladium with Raggs" program who will sing, dance, and entertain the kids throughout the resort
  • Kids can also have breakfast with the Raggs gang
  • Large lawn play area with supervised staff hosting daily activities that are both fun and imaginative
  • Open from 9 am¬†- 11 pm

Black & White Junior Club (13-19 years old)

  • Located Poolside at 'El Rinconcito', at the Grand Palladium Kantenah Resort & Spa
  • An exclusive club just for teenagers, designed with activities to keep you entertained throughout your stay
  • A lounge for video games, online computer games, and table games such as; pool and foosball
  • Mini-disco at Grand Palladium Colonial during the evening, 2 nights per week so you can party with your new friends
  • Open from 11 am¬†- 12 midnight¬†

Child Policy

Child: 3-12 years pay special rate.
Teens: 13-17 years pay special rate.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Zentropia Spa & Wellness

Should guests wish to use the hydrotherapy facilities or wet areas of the Zentropia Spa & Wellness centre an additional fee of $10 USD per person per day will be applicable and payable locally. Clients who purchase a spa treatment will not have to pay the fee on the day of the treatment. Subject to change. 


  • Spa pools
  • Jacuzzi
  • Dry and wet sauna
  • Vapor bath
  • Hydromassage
  • Waterfalls
  • Eco-meditative cold bath
  • Massage rooms
  • Relax area
  • Gymnasium with locker rooms, air conditioning
  • Unisex hair salon

Stay at 1, Play at All - Guests can use any of the facilities located in the four resorts of the complex, except those located at The Royal Suites Yucatán by Palladium.

Honeymooners - Receive a room upgrade (based on availability at check-in), late checkout (subject to availability), and a honeymoon gift. Request at time of booking. Requires proof of marriage certificate at check-in. Must be within 2 months of wedding date.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Grand Palladium Kantenah
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Palladium Kantenah Resort and Spa
Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.