Grand Palladium Kantenah

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Our Opinion

One of the resorts found within the Palladium Riviera Maya Resort. This is a great luxury hotel that offers the all of the usual 5-star amenities. There is no shortage of activities to do around the resort. Facilities such as the spa and fitness center are well-equipped. The staff are incredibly helpful and friendly. Events and activities are always well organized. There is a good variety of food choices. However, be prepared to reserve early for a la cartes, as there are reports of long table wait times. This resort is relatively large, so it's well suited for travelers who do not mind walking long distances to venture around the resort grounds.


Overview

Beautiful surroundings, great service and delicious meals make this resort a great choice for a fun-filled vacation with family or friends! Part of the Grand Palladium four hotel complex, it offers all the amenities you could want as well as one of the most beautiful beaches in the Mayan Riviera.

Location: Directly on Kantenah beach, 25 minutes from Playa del Carmen, 10 minutes from Puerto Aventuras, approximately 60 minutes from the airport.


Highlights
  • Beautiful beachfront location
  • A number of pools including large main pool, natural saltwater pool and an adults only pool
  • Large resort complex with many dining options
  • Plenty to keep kids busy with Kid's and Teen's clubs and a water park
  • Awarded TripAdvisor's Certificate of Excellence and Travelife Gold for sustainability in tourism

tripadvisor Traveler Reviews
  • Khichdi123 : Toronto, Canada
Excellent experience minus the welcome gift trap

We visited in mid-October and took advantage of the hurricane season. Weather was just perfect with most days above 25 degrees and almost no rain.Resort & RoomResort has 5 hotels in its property and guests can visit all but one hotel, Royal Suites which is luxury area. They have a small train/shuttle running between the hotels but the service at times is extremely slow compared to frequency for Royal Suites guests. Sometimes we preferred just walking over waiting. We stayed in Kantenah. We stayed in a room with queen size bed. It was clean and had a minibar which was stocked daily. Room was also equipped with safe which was very convenient. The only annoying thing was there was only one plug socket in the room and another one in bathroom. There is a lot of wildlife around the resort. You'll find plenty of flamingos, iguanas and coatis. There are of plenty of pools with various depths including a kids pool. Towel service was great!Food & EntertainmentFood was quite good. Resort has 6 buffet and 8 A la carte restaurants and you won't run out of options but note that not all restaurants are open all the time. You may want to check their schedules beforehand. We are vegetarians and the resort had limited but decent options. However, I can't say the same if you're on gluten-free diet as I didn't find anything exclusively listed for it. All servers and dining area employees were nice and cheerful. There is some quality entertainment provided by the resort. There are live bands everyday at the restaurant by the pool. There are also nightly shows normally an hour long in duration.Welcome Gift TrapWe were called multiple times during our stay to collect a "free welcome gift" which was $200 off on next visit card. We were told that there is a free tour of Royal Suites area specially for couples which is not accessible to people staying in other parts of the resort. What we were not told is there is a sales presentation afterwards in which they pressure you to buy their resort membership for the next 30 vacations by making emotional sales pitch to your wife! I wanted to have freedom of where to travel and didn't want to invest a huge amount to get sucked into membership. They nearly halved the membership fee when I didn't budge. What is gruelling is there are 2 parts in the sales pitch. If first person can't sell regular membership, there is a second person who will try to sell a smaller version of it. If you're looking to buy a membership, don't buy right away and wait for the bargain! They even called us the next day to come for another session for a "special price" but we politely declined. It would have been nice if they told us in the advance about the sales presentation. I don't appreciate being kept in the dark. The only plus point was that we got a free day pass for two to visit spa.SpaMy wife had a massage but wasn't very impressed. We also used the pool which was very clean compared to other pools in the resort. They also have multiple Jacuzzis. We didn't visit the gym but bumped into it while visiting spa. It has a wide range of equipments. There is a sports activities area nearby but we didn't get a chance to visit.Overall it was a nice holiday!

  • bgarcia79 : San Diego, California
Good but not Great

We took a family vacation over thanksgiving week at the Kantenah. First let me start by stating we had a good time none of the negatives in this review were so bad as to ruin a vacation, but it was a lot of little things that are the difference between a good and great vacation. Sorry in advance for the long review. The good:This place has a beautiful beach with sandy area, reef area and rocky area. Great kids pool area with a lot of different slides. The kids club is really great and all the workers in it work really hard to keep the kids entertained and engaged. They do a nightly show at 8pm with the kids which all the kids seemed to really enjoy, especially the circus show, grease, and the disney character show. They also have 2 regular entertainment shows per night 1 at 9 in the colonial theatre and the other at 10:30 in the riviera theatre. The sports bar has some games that you can check out and play. The swimup bar in the main pool has great bartenders especially Alfredo. The salt water pool is beautiful. I wasn't expecting there to be fish in there which was really cool. The stand alone restaurants that we tried were all pretty good with a decent selection of entrees and salad bars. We tried the Thai, Brazilian, El Dorado steakhouse, and the on the beach fish restaurant. All the restaurants have a childrens menu available which is great if you have a picky eater. The resort was clean and I really liked how they had separate trash bins for recycling throughout. The bad:SERVICE was terrible and yes we are tippers. From the moment we arrived we felt like we were inconveniencing the staff (exceptions above). There was no welcome drink which is pretty standard at all-inclusive resorts, the check in staff was rude and seemed annoyed when I asked questions about restaurants, then it took 25 mins for bell man to arrive to take us to our room. There were very few pool waiters for drinks and seemed to be none on the beach at all. The buffet was consistently missing silverware on the table and when we asked it usually wasnt brought so we ended up splitting what was available between the 3 at the table. There was a taco station for breakfast that was never maned. Just seemed the whole resort was understaffed and the staff showed the stress of being stretched too thin. The pools were too deep. I am short but could not walk across them and when you have a drink in hand that makes it a little tricky. Although the a la carte restaurants were good you better get there early (before 6:30) or you will be waiting for 1.5 hours to be seated. We found some that stopped taking names as early as 7:40. They definitely need a better reservation/seating system at this resort because obviously first come first served isn't working. Overview:This is a huge resort that is composed of 4 hotels. It has lots of wildlife and natural beauty. Hotel needs some work and I will definitely try a different resort next time we are back in the area.

  • Chris K :
Nearly Perfect

we stayed at the Riviera section of the resort, gramma, my eife and I and our 10 year old. the resort is large, but it is easily walked from end to end if you are used to a bit of walking, otherwise, you can hop on a tram cart as they shuttle around between Villas and Lobbies. Starting with the check-in, we arrived at about 7:30 local time, and thr reception was very quick and easy. the bellman took our bags and shuttled us through the night and lit pathways to our Villas (66). We were pleased with the rooms. Clean and cool. Our AC worked and was not overly loud, and the large open concept with the jacuzzi tub was cool. We hadn't thought about our 10 year old when we asked for the tub in the open room style junior suite and it wasn't a big deal wearing a swimsuit in there when she was around. Gramma had the room right next door and it was the same style. A light was burned out though and the second or third day her AC stopped working but she didn't care as it suited her anyway with just the ceiling fan. One thing that did bother her wad the clock radio kept going back to flashing 12:00 all the time....a maintenance guy came and reset it, but it still persisted, so I swapped the one from our room and it did the same when plugged in to her room whivh makes me think that there was a power supply issue to her room. nothing else was out of whack though. ...strange...so the rooms were fine, on to the rest! The buffet restaurant in the Riviera lobby we went to daily for breakfast and it was fantastic. Anyone who complains about it obviously has a butler at home who cooks and cleans and bakes for them, otherwise the rest of us folk that shop and cook for ourselves at home should be more than pleased with the buffet selection s and cleanliness and service too. You can visit the grill chef and she eill make your eggs to order if you wish.Lunch service was similarly good.There are plenty of a la carte restaurants on the resort to choose from as well and we liked all of them that we went to (reservations only required at one - and would have needed them at the Japanese restaurant too, but sadly it was closed for renovations), we liked the Ribs and More best.Bars: All inclusive except certain premium brands but who's gonna complain when you just walk or swim up and the friendly bartenders pour you drink after drink with a smile? !! We learned from years of visiting the Mayan Riviera at different resorts that although it is not necessary or expected, a dollar or two tip for your bartender, waiter, shuttle driver and room cleaner goes a long way. They work very hard and if you consider that $1 U.S is about 18 pesos...well it isn't much for us to give on occasion. We usually bring about $100 in Single bills for that very purpose. I have to say Irvin, the bartender at the beach bar on Kantenah was especially good to me and I made sure he got some extra too!The Beach: beautiful. but be careful of rock/coral. there's a lot of it. we found that the area closest to the Kantenah was best for wading without too many stubbed toes...nearest where the seadoo rentals are. There is also a Sea Turtle sanctuary right nearby! We were lucky enough to see one that was only 7 hours old!the Pools:awesome. get there a little after breakfast for the best seating if you want shade. same with the beaches. The water in the pools is just right. and maybe because we were in the off season before the Christmas rush, there was plenty of free space everywhere.the Spa:relaxing, but the additional cost is more than I expected. That being said, we don't go to spas at home much to compare anyway. My wife and I had massage's and she also got a pedicure. I think with the "deal" we got, it was $270 U.S? a bit steep maybe, but my memory isn't great for those details now.Overall: Highly recommended resort for our likes. We've been to Iberostar Paraiso Resort, Barcelo Maya Beach Resort and the Grand Sunset Princess and Grand Palladium is the best overall I think. Barcelo's beach was better for swimming and wading and Iberostar had a great gym for no extra charge. The rest goes to Palladium. Enjoy!

  • apryce : Ajax, Canada
great time

This was our first time at a Grand Palladium resort and it is everything it is advertised to be.Pros:The rooms were always very clean, the staff is very friendly, the common areas are large and never seem over crowded, and the food is very good.The buffets are never busy at dinner as most guests head for the a la carte restaurants.There were cons but they are very minor.The a la carte restaurants are primary dinner choice so the buffet menus do not change at all for dinner.The a la carte restaurants tend to be busy and they cannot be reserved so plan to wait. We only tried 2 of the restaurants and waited up to 1 hour for a table; if you go before 7pm there is little to no wait.The beach is part coral and changes from sand to rock in the water; bring water shoes as you cannot see the transitions.I prefer to wander and experience the local flavor; this location does not offer any opportunities for this but there is plenty to occupy your time on the resort.We were in a group of 4 this trip and all agreed that they would return to this resort as it was a very good week.

  • RhondaEF : Kingston, Canada
Just like PARADISE

The purpose of our trip was for a wedding on Nov 16/16.The place is simply gorgeous, lots of daily activities, entertainment and activities for children. The best part was the fact that we had access to all 4 resorts and restaurants. My all time favourite was the El Dorado steak house on the Colonial property. The staff in there were excellent and very attentive. 2 of the waiters that were exceptional were Adrian Pech & Armando Koyoc. These guys were simply the best waiters we could have ever asked for. The manager of the restaurant, Oscar (I believe his name to be) should be very proud of the attention and dedication these 2 men give to the patrons in the resort.I do believe the people working in the buffet could take lessons on how to treat people from the steak house.A great trip and seriously considering going back in March with my family.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily
  • Snacks
  • Room service (11am to 11pm)
  • Unlimited domestic beer & cocktails and select international brands; house wine with meals
  • Mini-bar restocked daily with water, soft drinks, and beer 
  • Towels (pool/beach)
  • Free basic Wi-Fi throughout complex
  • Kids Club
  • Teen Club
  • Snorkeling
  • Kayaking
  • Paddle boards
  • Paddle boats
  • Windsurfing
  • Catamaran
  • Tennis
  • Mini-golf
  • Volleyball
  • Basketball
  • Soccer
  • Archery
  • Access to fitness facilities
  • Daily activities
  • Nightly entertainment
  • 422 rooms and suites in 15 three-storey villas and bungalows
  • 5 buffet-style restaurants
  • 9 a la carte restaurants
  • 25 bars throughout complex
  • 8 Freshwater pools and 1 Seawater pool
  • Spa & Wellness Center (fee)
  • Jacuzzi
  • Fitness facilities
  • Crocodile cage with feeding shows
  • Ecological walking paths
  • Mini-golf
  • Shopping 
  • Dive shop
  • Motorized watersports (fee)
  • Free WiFi
  • Conference facilities (fee)
  • Currency exchange
  • ATM
  • Golf nearby (fee)

Gardenview Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Sofa bed
  • Connecting rooms
  • Balcony or Terrace
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • 1 King or 2 Double beds
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale

Gardenview Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Shower and bathtub
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • In-room safe
  • 1 King or 2 Double beds
  • Direct dial telephone
  • Bathrobes and slippers
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Jacuzzi
  • Flat screen TV
  • Crib available upon request
  • Sofa bed
  • Work desk
  • Smoke detectors
  • Connecting rooms
  • Gardenview
  • Pillow menu ($)
  • Bathroom scale

Mayan Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Cabin with thatched roof and separate entrance
  • Large Balcony or Terrace with hammock
  • Exterior Mayan shower
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale

Restaurants

Tikal

  • Buffet for breakfast and dinner
  • Mexican/Italian

Mare Nostrum

  • à la carte for dinner
  • Mediterranean
  • Reservations required
  • Dress code

Sumptuori Restaurant

  • à la carte for dinner
  • Japanese
  • Reservations required for Teppanyaki Tables (Japanese Style Grill)
  • Dress code

Bars

  • Kantenah Lobby Bar
  • El Teatro Theatre bar
  • Hemingway Bar
  • Mare Nostrum & Sumptuori
  • Swim-up Bar
  • Churchill Bar
  • El Rinconcito
  • La Jarra
  • Las Rocas Bar
  • El Gran Azul Bar

Baby Club (1-3 years old)

  • Located within the 'El Ranchito' Mini-club
  • Indoor and outdoor play areas
  • Trained professional staff on hand to assist the little ones
  • Open from: 9 am - 8 pm

Mini-Club 'El Ranchito' (4-12 years old)

  • Located on the beach between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa
  • Outdoor and indoor facilities
  • Arts and craft room for kids to create their own masterpiece
  • Video games (PlayStation, game cube) and volleyball
  • Children's splash pool with water slides
  • Kids can enjoy a fun-filled day of eco-friendly activities to learn about the culture and history of the surroundings
  • The club features delightful animated characters from the "Play at Palladium with Raggs" program who will sing, dance, and entertain the kids throughout the resort
  • Kids can also have breakfast with the Raggs gang
  • Large lawn play area with supervised staff hosting daily activities that are both fun and imaginative
  • Open from 9 am - 11 pm

Black & White Junior Club (13-19 years old)

  • Located Poolside at 'El Rinconcito', at the Grand Palladium Kantenah Resort & Spa
  • An exclusive club just for teenagers, designed with activities to keep you entertained throughout your stay
  • A lounge for video games, online computer games, and table games such as; pool and foosball
  • Mini-disco at Grand Palladium Colonial during the evening, 2 nights per week so you can party with your new friends
  • Open from 11 am - 12 midnight 

Child Policy

Child: 3-12 years pay special rate.
Teens: 13-17 years pay special rate.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Zentropia Spa & Wellness

Should guests wish to use the hydrotherapy facilities or wet areas of the Zentropia Spa & Wellness centre an additional fee of $10 USD per person per day will be applicable and payable locally. Clients who purchase a spa treatment will not have to pay the fee on the day of the treatment. Subject to change. 

Facilities

  • Spa pools
  • Jacuzzi
  • Dry and wet sauna
  • Vapor bath
  • Hydromassage
  • Waterfalls
  • Eco-meditative cold bath
  • Massage rooms
  • Relax area
  • Gymnasium with locker rooms, air conditioning
  • Unisex hair salon

Stay at 1, Play at All - Guests can use any of the facilities located in the four resorts of the complex, except those located at The Royal Suites Yucatán by Palladium.

Honeymooners - Receive a room upgrade (based on availability at check-in), late checkout (subject to availability), and a honeymoon gift. Request at time of booking. Requires proof of marriage certificate at check-in. Must be within 2 months of wedding date.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.



Resort Location Map


  • Grand Palladium Kantenah
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Palladium Kantenah Resort and Spa
Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.