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Grand Palladium Kantenah

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Our Opinion

One of the resorts found within the Palladium Riviera Maya Resort. This is a great luxury hotel that offers the all of the usual 5-star amenities. There is no shortage of activities to do around the resort. Facilities such as the spa and fitness center are well-equipped. The staff are incredibly helpful and friendly. Events and activities are always well organized. There is a good variety of food choices. However, be prepared to reserve early for a la cartes, as there are reports of long table wait times. This resort is relatively large, so it's well suited for travelers who do not mind walking long distances to venture around the resort grounds.


Beautiful surroundings, great service and delicious meals make this resort a great choice for a fun-filled vacation with family or friends! Part of the Grand Palladium four hotel complex, it offers all the amenities you could want as well as one of the most beautiful beaches in the Mayan Riviera.

Location: Directly on Kantenah beach, 25 minutes from Playa del Carmen, 10 minutes from Puerto Aventuras, approximately 60 minutes from the airport.

  • Beautiful beachfront location
  • A number of pools including large main pool, natural saltwater pool and an adults only pool
  • Large resort complex with many dining options
  • Plenty to keep kids busy with Kid's and Teen's clubs and a water park
  • Awarded TripAdvisor's Certificate of Excellence and Travelife Gold for sustainability in tourism

tripadvisor Traveler Reviews
  • llp228 : Fort Collins, Colorado
Beautiful Beach and grounds

The food, people, grounds and facility are first class.The bathrooms are smaller than most resorts we have stayed at in Mexico otherwise the rooms are very nice.The fact you have 3 resorts to use makes the choices of Restaurants fantastic

  • AM-Rts : North Wales, United Kingdom
Christmas Stay

This was our 4th Visit to the Grand Palladium Riviera Maya. The 3 previous occasions stayed at the colonial part but on this visit was at the Kantenah side.We stayed for 2 weeks over Christmas. As you can imagine a very busy time but the staff as always coping exceptionally well. We are a party of 3 and were always able to be seated in any of the dining areas. The food as always was of a high class and so was the service and the amenities. We had decided at that time this would be our last visit but we find the place very addictive and are already planning for next year.Thank you Jacinto you made it even more enjoyable with your kind service. Dont be afraid to use the collectivo's (little mini buses) outside the gates to go places like Tulum and Playa del Carmen. Its a much cheaper option and we found perfectly safe.We also used the tour company that operates inside the reception of the Colonial as they were able to offer tours that our own agency couldn't.In my opinion i find it very difficult to top this hotel as it has everything we want and need in a holiday.

  • claudia7 : Ohio
Wonderful Vacation!

Just got back and had a fantastic time here. I wish I could give 4.5 stars because that's my true rating.The property is gigantic so it was a lot of walking, which was good for us because there was also a lot of eating/drinking, but don't think it would be my first choice if our parents in their 70's were with us. The golf carts came around but I don't think it was scheduled and probably would have been hard to wait in the heat - even if it was 10 minutes. We all enjoyed the walking but again, there was no issue for us. Not even for our 5 year old grandson. We were in building 44 so further away. If we had our parent's, we would have stayed closer to beach/main pool.The natural salt water pool is WAY, WAY, WAY better than the pictures do it justice. It is a walk to the point where the flag is (I didn't realize it was still the Palladium property) but it is LOVELY and well worth it. Just remember to get your snorkel gear at the Scuba location and leave your license. It's not close and they don't have gear at the point, so make sure to grab the stuff before heading up. It's so beautiful! We loved the grounds, the beach, the pools. The food was good. The Japanese was the best for us. Heard Thai was awesome but didn't make reservations in time for that or the Punta Emilia. If you go to steak house, filet or the short ribs are the way to go. Italian was just ok. The buffets were all really good. What I expect at an AI. This was probably our 6th AI in Mexico so it was par for the course.Take the cab into Playa Del Carmen and see some culture. Worth it. We also rented jet skis and got massages on the beach. Definitely would do both again.All in all, was a fantastic time!

  • ViktorPhB : Fair Lawn, New Jersey
Vacation in Grand Palladium Rivera Maya

We know and love Rivera Maya, in our opinion it is the best place for relaxation: the ocean is green and warm, there are a lot of sand white beaches, archeological places, cenotes, nice people, and easy transportation through the peninsula. This time we were in Grand Palladium Kantenah 11 nights from March 4th. It was our first stay in this hotel. Every hotel and every location have advantages and disadvantages and they are subjective: what is good for one is average or not important for other. It is our opinion only.Resort- very interesting architecture with buildings, lobbies and water ways in Mexican style. The restaurants have different interior, but resort as the whole was built in Mexican traditions. Accommodation- the rooms are big enough with glass door to terrace, efficient but sometimes noisy AC, clean bath with relatively new plumbing, safe, TV, refrigerator with water, soda and beer; coffee machine and portable scale for daily checkup. The servants are polite and not visible. What is very important- the buildings are located in quiet and green part of the resort, you will sleep as a child- if you do not have children in your room.Resort location- resort consists from 4 hotels and is relatively big, if you take beer in one end of the resort you will be very thirsty in other end. The beach is beautiful, after the open space near the ocean there is the part of the beach covered with palms. It is very relaxing to lie under the trees and to wait when the coconut will fall. For special people, who prefer the pools, there are 2 big pools with water bars and there are several small pools for relaxation, sunbathing and reading. Every pool has dedicated bar, there are a lot of bars on the beach, in the lobbies, and in the “reading” rooms. Resort is so big, that special transports constantly moving on the main streets of the resort. Sport: the tennis courts, soccer field, basketball field and other amenities are in very good condition. You are always welcome, from 7 am until 9 pm you will have good equipment and cold water.SPA - unfortunately we cannot tell that we were happy in the spa. There are a lot of places for massage, big blue pool under the sun, 4 saunas (2 are wet and 2 are dry) without available controls to change the temperature. Probably all showers have broken parts. On every wall there are nice signs “keep silence" and we were ready to spend time in the chair near pool, but the big group of happy drunken vacationers with drinks went in the pool and we went out. In other resorts the SPAs are better.Food and Restaurants- Resort has around 8 restaurants and the guests have access practically to all of them. The Restaurants have different design and they serve different food. Usually they have great salad bar and huge chose of wines. We drunk “house” wine only ( included wine)- this Spanish wine is very good for our taste. We are not very picky with food and I cannot give any useful suggestions about this matter. We were several times in Italian restaurant, service and food were perfect. My wife several times ordered fish in restaurant on the beach and it was good. I did not order fish, I preferred “Don Pedro” and I was happy always. There are several big buffers, where the vacationers can take breakfast or dinner. There is everything what you can wish or expect. Service is good, tables is clean, the managers follow everybody to the table and guests do not need to share the table with other guests. It is very convenient and I like it.Service in restaurants - we will talk about service from the point of view of the person, who does not speak Spanish. We did not have complicated orders, but for example I was afraid to order tea. Often we received coffee instead of tea, or we had hot water without tea packages, or we will need to look around and take sugar (and salt) and tea spoons from other tables. I consider that it was our problem: every educated person has to speak Spanish. One time in the evening in buffet we were pleasantly stunned. Usually the waiter pour water in glass and speaks only one word -“Water?” The waiter, Jimmy Adrun, asked us, “What water do you want- mineral or regular”. After dinner we ordered tea, and we immediately received everything- cups with hot water, tea by our chose, sugar, teaspoons and MILK!! He knew, that some guests like tea with milk. Incredible person, he has good future. We met perfect service in Italian restaurant and we want to mention about David Pool.We have to say several words about music. I am “slightly” above middle age (I am not talking about my wife). I prefer classical music, but I enjoy the Italian songs, jazz and Beatles. Resort hired several very professional groups and most of them have interesting programs but not what I like. We enjoyed to listen and to talk to Martin Machorro. He plays piano in Bar/Reading room “Hemingway”. He added a lot of good moments to our vacation. I suggest that resort can receive several more credits, if administration will add (alive or from records) classical music in one of club bars like “Hemingway”. It is better to nap with Mozart then to suffer from epilepsy with techno.Shows: we are not big fans of the shows in resorts, it is impossible to build “Broadway” in resort. Several times we stopped by in theaters, but we did not spend there much time. Only one time the show was interesting for us in music, performance and content. I do not know the name of the show. It was the history of human beings from Jesus to current time through revolutions, riots and so on. We enjoyed this show and I think the show group has potential and power to create great entertainment.We have probably only one concern: we like snorkeling and for good snorkeling the water must be quit. Only one day the ocean was quiet and water was clear. There are 2 spots in resort, where we could find old corals, fish and stingrays. In the same windy days we were in Akumal and water on the beach were completely quit: we have seen several turtles and other big and interesting fish. Of course, this concern cannot spoil our good memories about resort and about staff of the resort.Notes about Rivera Maya: first time we were in Acumal 7 years ago. Akumal was full of corals, fish and turtles. Now Akumal is full of people. Snorkeling with flippers is prohibited, but it is too late. Corals are broken already. The small ocean town Playa de Carmen is overcrowded, new contemporary buildings were built on the main street. The place began to lose the charm of small Mexican town. Hurry up, very soon Rivera Maya will be like Cancun.

  • cathy0512 : Edmonton, Alberta
10 days April 2016

Great resort with amazing food, The only downfall is the beach. It was rocky and dirty. We spent most of the time in the adults pool as it was quiet and close to our room. This resort is very large and requires gold carts to transport you from one part to another. The entertainment was very good and the staff very helpful.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily
  • Snacks
  • Room service (11am to 11pm)
  • Unlimited domestic beer & cocktails and select international brands; house wine with meals
  • Mini-bar restocked daily with water, soft drinks, and beer 
  • Towels (pool/beach)
  • Free basic Wi-Fi throughout complex
  • Kids Club
  • Teen Club
  • Snorkeling
  • Kayaking
  • Paddle boards
  • Paddle boats
  • Windsurfing
  • Catamaran
  • Tennis
  • Mini-golf
  • Volleyball
  • Basketball
  • Soccer
  • Archery
  • Access to fitness facilities
  • Daily activities
  • Nightly entertainment
  • 422 rooms and suites in 15 three-storey villas and bungalows
  • 5 buffet-style restaurants
  • 9 a la carte restaurants
  • 25 bars throughout complex
  • 8 Freshwater pools and 1 Seawater pool
  • Spa & Wellness Center (fee)
  • Jacuzzi
  • Fitness facilities
  • Crocodile cage with feeding shows
  • Ecological walking paths
  • Mini-golf
  • Shopping 
  • Dive shop
  • Motorized watersports (fee)
  • Free WiFi
  • Conference facilities (fee)
  • Currency exchange
  • ATM
  • Golf nearby (fee)

Gardenview Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Sofa bed
  • Connecting rooms
  • Balcony or Terrace
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • 1 King or 2 Double beds
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale

Gardenview Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Shower and bathtub
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • In-room safe
  • 1 King or 2 Double beds
  • Direct dial telephone
  • Bathrobes and slippers
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Jacuzzi
  • Flat screen TV
  • Crib available upon request
  • Sofa bed
  • Work desk
  • Smoke detectors
  • Connecting rooms
  • Gardenview
  • Pillow menu ($)
  • Bathroom scale

Mayan Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Cabin with thatched roof and separate entrance
  • Large Balcony or Terrace with hammock
  • Exterior Mayan shower
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale



  • Buffet for breakfast and dinner
  • Mexican/Italian

Mare Nostrum

  • à la carte for dinner
  • Mediterranean
  • Reservations required
  • Dress code

Sumptuori Restaurant

  • à la carte for dinner
  • Japanese
  • Reservations required for Teppanyaki Tables (Japanese Style Grill)
  • Dress code


  • Kantenah Lobby Bar
  • El Teatro Theatre bar
  • Hemingway Bar
  • Mare Nostrum & Sumptuori
  • Swim-up Bar
  • Churchill Bar
  • El Rinconcito
  • La Jarra
  • Las Rocas Bar
  • El Gran Azul Bar

Baby Club (1-3 years old)

  • Located within the 'El Ranchito' Mini-club
  • Indoor and outdoor play areas
  • Trained professional staff on hand to assist the little ones
  • Open from: 9 am - 8 pm

Mini-Club 'El Ranchito' (4-12 years old)

  • Located on the beach between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa
  • Outdoor and indoor facilities
  • Arts and craft room for kids to create their own masterpiece
  • Video games (PlayStation, game cube) and volleyball
  • Children's splash pool with water slides
  • Kids can enjoy a fun-filled day of eco-friendly activities to learn about the culture and history of the surroundings
  • The club features delightful animated characters from the "Play at Palladium with Raggs" program who will sing, dance, and entertain the kids throughout the resort
  • Kids can also have breakfast with the Raggs gang
  • Large lawn play area with supervised staff hosting daily activities that are both fun and imaginative
  • Open from 9 am - 11 pm

Black & White Junior Club (13-19 years old)

  • Located Poolside at 'El Rinconcito', at the Grand Palladium Kantenah Resort & Spa
  • An exclusive club just for teenagers, designed with activities to keep you entertained throughout your stay
  • A lounge for video games, online computer games, and table games such as; pool and foosball
  • Mini-disco at Grand Palladium Colonial during the evening, 2 nights per week so you can party with your new friends
  • Open from 11 am - 12 midnight 

Child Policy

Child: 3-12 years pay special rate.
Teens: 13-17 years pay special rate.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Zentropia Spa & Wellness

Should guests wish to use the hydrotherapy facilities or wet areas of the Zentropia Spa & Wellness centre an additional fee of $10 USD per person per day will be applicable and payable locally. Clients who purchase a spa treatment will not have to pay the fee on the day of the treatment. Subject to change. 


  • Spa pools
  • Jacuzzi
  • Dry and wet sauna
  • Vapor bath
  • Hydromassage
  • Waterfalls
  • Eco-meditative cold bath
  • Massage rooms
  • Relax area
  • Gymnasium with locker rooms, air conditioning
  • Unisex hair salon

Stay at 1, Play at All - Guests can use any of the facilities located in the four resorts of the complex, except those located at The Royal Suites Yucatán by Palladium.

Honeymooners - Receive a room upgrade (based on availability at check-in), late checkout (subject to availability), and a honeymoon gift. Request at time of booking. Requires proof of marriage certificate at check-in. Must be within 2 months of wedding date.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Grand Palladium Kantenah
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Palladium Kantenah Resort and Spa
Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.