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Grand Palladium Kantenah

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
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Our Opinion

One of the resorts found within the Palladium Riviera Maya Resort. This is a great luxury hotel that offers the all of the usual 5-star amenities. There is no shortage of activities to do around the resort. Facilities such as the spa and fitness center are well-equipped. The staff are incredibly helpful and friendly. Events and activities are always well organized. There is a good variety of food choices. However, be prepared to reserve early for a la cartes, as there are reports of long table wait times. This resort is relatively large, so it's well suited for travelers who do not mind walking long distances to venture around the resort grounds.


Overview

Beautiful surroundings, great service and delicious meals make this resort a great choice for a fun-filled vacation with family or friends! Part of the Grand Palladium four hotel complex, it offers all the amenities you could want as well as one of the most beautiful beaches in the Mayan Riviera.

Location: Directly on Kantenah beach, 25 minutes from Playa del Carmen, 10 minutes from Puerto Aventuras, approximately 60 minutes from the airport.


Highlights
  • Beautiful beachfront location
  • A number of pools including large main pool, natural saltwater pool and an adults only pool
  • Large resort complex with many dining options
  • Plenty to keep kids busy with Kid's and Teen's clubs and a water park
  • Awarded TripAdvisor's Certificate of Excellence and Travelife Gold for sustainability in tourism

tripadvisor Traveler Reviews
  • Heather K :
Very wonderful and relaxing

Mexico has never disappointed. Beautiful weather, white sand beaches and friendly people. I truly enjoyed the spacious resort and being surrounded by the beautiful vegetation and wildlife. It can be very grounding and peaceful. You are able to find a quiet place to relax. The food was very good; in particular the Thai , Italian, and Seafood restaurants. The rooms are clean and Zentropia Spa is a slice of heaven. Antonio offers a fabulous deep tissue massage and Iram is an attentive, charming host from the Thai restaurant. I will absolutely return.

  • cholmes27 : Saint Louisville, Ohio
Great 25th Anniversary Getaway!

We stayed at the Grand Palladium in February 2017 for our 25th Anniversary. The place was great. The rooms were clean; everything worked as it was supposed. The staff, from groundskeepers to wait staff and hospitality, were friendly and helpful. The evening shows were amazing. Their goal seems to be to create and experience that you will want to come back to. And we plan to do just that. Although it was not required, we attended a sales presentation that was designed to get us to join the Grans Palladium Travel Club. It was not in our budget at this time, although for frequent travelers, it could be a good deal. For attending the presentation, which was not at all high pressure, we were given a free week for two and a $200 air fare discount coupon. We plan to go back with our family, probably within the next year.

  • Motherofteenagers : riverside ,California
2nd Time

This was our second visit in two years to GP. We had a great time , like last year.ROOM: Stayed in Mayan Suite, 3503. Ocean facing, first floor, villa 35. 2 of our three requests were met, only request of second floor was not. Room was kept clean and unlike last year, we had hot water at most times of the day. In the morning, you do have to let the water run for quite awhile before entering the shower, unless you like it cold.BEACH: Clean, beautiful, rocky in some areas, be careful entering and coming out around Colonial section. If the water isn't clear, you will not notice that there are quite a few rocks in the area. We did not see as many fish or stingrays while snorkeling at the resort this year. That was a little disappointing.WATER ACTIVITIES: Since the wind was not as strong this year, we were able to use a hobie sailboat and kayak. Sadly, the water people tend to shut down early, 3pm, which is terrible since they only have 2-3 hobies available at a time and each use is 1/2 hour, not many people get to enjoy these amenities. I feel this needs to be changed, open earlier and stay open later. There are so many windy, red flag days that people cannot use the equipment, those are the days you close up early, not the nice ones.POOLS: Pools were heated this year, Yeah! Not hot , but very comfortable. Colonial main pool is warmer than White Sand/Riviera main Pool.FOOD: Food good, Japanese Teppanyaki great and our dinner , we both had Pad Thai, at the Thai restaurant was very good. No complaints at Italian either, this too was great. Food at buffets was good, same each day tho. Each buffet has a couple of different specialties, but each buffet is the same each day. Food temp was a little warmer this year, but most items were not hot.POP Entertainment Crew: Although all of last years entertainment crew is gone, we did enjoy the crew this year as well. A special thanks to Oscar and Carla for going the extra mile to make all activities enjoyable. We did miss a few of the fun offerings from last year, beer drinking contest, crazy pool games ect.SHOWS and MUSIC: Did not go to as many shows this year, wish the adult shows were a bit earlier, maybe 9:45-10:00 instead of 10:30. We like to dance and enjoy the music afterwards and this makes for a very late night. We realized that there is music in the Colonial lobby and Riviera Lobby most evenings, never in the Kantenah or White Sands. Would be nice to have something in each lobby, something to enjoy while waiting for ala carte dinner in those areas.EXCURSIONS: Colletivos are the way to go if you can , CHEAP $3 USD. Went to Tulum Ruins and then had a taxi take us to two centotes, grand cenote and dos ojos, both were beautiful, $7.50 to get in grand and $12 (I think) for dos ojos.Took collectivo to Xel-Ha spent the day.And took a catamaran excursion Catamaya for a half day snorkeling trip.No issues at any of our excursions. Never waited more than 2 minutes for a collectivo and never felt unsafe any where we went.EMPLOYEES: Can't say enough about the employees. Everyone was kind, helpful and efficient. WEATHER: This year, unlike last, we had fantastic weather. Only 10 minutes of rain in 9 days. Only one extremely windy day, with blowing sand. Sunshine and breezy everyday!All in all, had a wonderful trip. Hotel and employees were great. Would recommend

  • Annette D :
The best yet

We stayed in the GP in November 2016, the resort is large so lots of walking but you need it as the food was amazing. The restaurants are all brilliant but my favourites were Ribs and more, Brazilian and for a romantic evening fish and rice on the beach (you do need to book at reception for this), though we used the buffet a lot as it was so good. For the al a carte premium guests get to book but if you go 6-6.30 ish we got a seat no problem. Do not feed the coatis or raccoons as the will never leave you alone, so funny to watch though. We spent most time on the beach, plenty of beds with shades on the front if you go by 9.30/10. Trips, we did the xplor trip, zip wires etc, zip wire are flipping high!!! The highest being the height of the Statue of Liberty apparently but the swimming through the cenotes, paddle canoeing and 4x4 was really good fun. Snorkling with turtles in akumal was brill but think you can do this without it being a tour. Swimming in cenotes was good and trip to playa was funny as you are offered samples of tequila everywhere which ends up a little messy! The guys in the street will tell you they work in your hotel, say yeah mate you owe me 50dollars from last night and they laugh and leave you alone, Playa is buzzing and nice to see. The hotel staff were lovely and get to recognise you and what you drink quickly which is pretty good for such a big resort. There are 5 hotels on the complex, you can use all apart from the premium one and their restaurants which is nice for a change. There are little golf buggy trains and a couple of choo choo trains running around the resort all the time, there are bus stops but smile at them or put your hand up and they will stop for you. One thing I would take is the dehumidifier bags to put in your wardrobe as it is humid, Someone had written that their clothes weighed heavier on the way back, I didn't believe it at the time, but I surely can't have brought that much tequila home to make us overweight!! Nothing is a problem here, so chilled and friendly. We even received a bottle of fizz and basket of fruit when they heard my partner proposed on the beach... perfect break.... do message if you need any more tips

  • lovewarmdestinations : Kronenwetter, WI
Wonderful February vacation

We stayed at the Grand Palladium Kantenah in early February. The complex is very large and provided ample chance for walking. For those less inclined, the resort had both shuttles to your room and a "train" to take you from lobby to lobby. Our room was very clean and comfortable, but if one is looking for a view out of their room, you may be disappointed. Trees limited the view in any direction. All requests we had made when booking the stay were met. ( pillow top for the bed and third floor room.)There were many different pools and with adequate lounge chairs so there was no need to "save" place to sit. the beach is a short walk from the lobby. The food was very good and varied from buffet to buffet. For those want ala carte, many are available and only a few need reservations. Snorkeling was OK but if that is a main concern, you may want to take excursions. There is a salt water pool with a few fish on the grounds if the waves are too large.It is a long ride from the airport, especially when you have others going to different resorts. A direct ride is available for a charge.All in all, the experience was great.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily
  • Snacks
  • Room service (11am to 11pm)
  • Unlimited domestic beer & cocktails and select international brands; house wine with meals
  • Mini-bar restocked daily with water, soft drinks, and beer 
  • Towels (pool/beach)
  • Free basic Wi-Fi throughout complex
  • Kids Club
  • Teen Club
  • Snorkeling
  • Kayaking
  • Paddle boards
  • Paddle boats
  • Windsurfing
  • Catamaran
  • Tennis
  • Mini-golf
  • Volleyball
  • Basketball
  • Soccer
  • Archery
  • Access to fitness facilities
  • Daily activities
  • Nightly entertainment
  • 422 rooms and suites in 15 three-storey villas and bungalows
  • 5 buffet-style restaurants
  • 9 a la carte restaurants
  • 25 bars throughout complex
  • 8 Freshwater pools and 1 Seawater pool
  • Spa & Wellness Center (fee)
  • Jacuzzi
  • Fitness facilities
  • Crocodile cage with feeding shows
  • Ecological walking paths
  • Mini-golf
  • Shopping 
  • Dive shop
  • Motorized watersports (fee)
  • Free WiFi
  • Conference facilities (fee)
  • Currency exchange
  • ATM
  • Golf nearby (fee)

Gardenview Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Sofa bed
  • Connecting rooms
  • Balcony or Terrace
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • 1 King or 2 Double beds
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale

Gardenview Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Shower and bathtub
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • In-room safe
  • 1 King or 2 Double beds
  • Direct dial telephone
  • Bathrobes and slippers
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Jacuzzi
  • Flat screen TV
  • Crib available upon request
  • Sofa bed
  • Work desk
  • Smoke detectors
  • Connecting rooms
  • Gardenview
  • Pillow menu ($)
  • Bathroom scale

Mayan Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Cabin with thatched roof and separate entrance
  • Large Balcony or Terrace with hammock
  • Exterior Mayan shower
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale

Restaurants

Tikal

  • Buffet for breakfast and dinner
  • Mexican/Italian

Mare Nostrum

  • à la carte for dinner
  • Mediterranean
  • Reservations required
  • Dress code

Sumptuori Restaurant

  • à la carte for dinner
  • Japanese
  • Reservations required for Teppanyaki Tables (Japanese Style Grill)
  • Dress code

Bars

  • Kantenah Lobby Bar
  • El Teatro Theatre bar
  • Hemingway Bar
  • Mare Nostrum & Sumptuori
  • Swim-up Bar
  • Churchill Bar
  • El Rinconcito
  • La Jarra
  • Las Rocas Bar
  • El Gran Azul Bar

Baby Club (1-3 years old)

  • Located within the 'El Ranchito' Mini-club
  • Indoor and outdoor play areas
  • Trained professional staff on hand to assist the little ones
  • Open from: 9 am - 8 pm

Mini-Club 'El Ranchito' (4-12 years old)

  • Located on the beach between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa
  • Outdoor and indoor facilities
  • Arts and craft room for kids to create their own masterpiece
  • Video games (PlayStation, game cube) and volleyball
  • Children's splash pool with water slides
  • Kids can enjoy a fun-filled day of eco-friendly activities to learn about the culture and history of the surroundings
  • The club features delightful animated characters from the "Play at Palladium with Raggs" program who will sing, dance, and entertain the kids throughout the resort
  • Kids can also have breakfast with the Raggs gang
  • Large lawn play area with supervised staff hosting daily activities that are both fun and imaginative
  • Open from 9 am - 11 pm

Black & White Junior Club (13-19 years old)

  • Located Poolside at 'El Rinconcito', at the Grand Palladium Kantenah Resort & Spa
  • An exclusive club just for teenagers, designed with activities to keep you entertained throughout your stay
  • A lounge for video games, online computer games, and table games such as; pool and foosball
  • Mini-disco at Grand Palladium Colonial during the evening, 2 nights per week so you can party with your new friends
  • Open from 11 am - 12 midnight 

Child Policy

Child: 3-12 years pay special rate.
Teens: 13-17 years pay special rate.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Zentropia Spa & Wellness

Should guests wish to use the hydrotherapy facilities or wet areas of the Zentropia Spa & Wellness centre an additional fee of $10 USD per person per day will be applicable and payable locally. Clients who purchase a spa treatment will not have to pay the fee on the day of the treatment. Subject to change. 

Facilities

  • Spa pools
  • Jacuzzi
  • Dry and wet sauna
  • Vapor bath
  • Hydromassage
  • Waterfalls
  • Eco-meditative cold bath
  • Massage rooms
  • Relax area
  • Gymnasium with locker rooms, air conditioning
  • Unisex hair salon

Stay at 1, Play at All - Guests can use any of the facilities located in the four resorts of the complex, except those located at The Royal Suites Yucatán by Palladium.

Honeymooners - Receive a room upgrade (based on availability at check-in), late checkout (subject to availability), and a honeymoon gift. Request at time of booking. Requires proof of marriage certificate at check-in. Must be within 2 months of wedding date.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.



Resort Location Map


  • Grand Palladium Kantenah
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Palladium Kantenah Resort and Spa
Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.