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Grand Palladium Kantenah

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

One of the resorts found within the Palladium Riviera Maya Resort. This is a great luxury hotel that offers the all of the usual 5-star amenities. There is no shortage of activities to do around the resort. Facilities such as the spa and fitness center are well-equipped. The staff are incredibly helpful and friendly. Events and activities are always well organized. There is a good variety of food choices. However, be prepared to reserve early for a la cartes, as there are reports of long table wait times. This resort is relatively large, so it's well suited for travelers who do not mind walking long distances to venture around the resort grounds.


Beautiful surroundings, great service and delicious meals make this resort a great choice for a fun-filled vacation with family or friends! Part of the Grand Palladium four hotel complex, it offers all the amenities you could want as well as one of the most beautiful beaches in the Mayan Riviera.

Location: Directly on Kantenah beach, 25 minutes from Playa del Carmen, 10 minutes from Puerto Aventuras, approximately 60 minutes from the airport.

  • Beautiful beachfront location
  • A number of pools including large main pool, natural saltwater pool and an adults only pool
  • Large resort complex with many dining options
  • Plenty to keep kids busy with Kid's and Teen's clubs and a water park
  • Awarded TripAdvisor's Certificate of Excellence and Travelife Gold for sustainability in tourism

tripadvisor Traveler Reviews
  • Sharon D : Pittsburgh, Pennsylvania
Great Visit!

First off - my child wants me to first give a huge shout out to Quetzalli in the Black and White Club. My kids thoroughly enjoyed going there and she was very nice to them all the times they went there!!!! I thought the resort was mostly great - great options for dining and drinking. Antonio in the upper pool bar at the Kanenah/Colonial side is someone who needs mentioning. He went WAY above and beyond every time we saw him. Fantastic bartender. The BEST one there for sure!The only down sides were the beds which weren't that comfortable and the service at the beach bar again on the Kantenah/Colonial side. The beach bar on the White Sands side was awesome!

  • Patrick H : Columbia, South Carolina
Great resort for family fun

This resort is very family friendly. Lots of great restaurants, bars, and activities for all ages. The staff was very helpful, and attentive to our needs. The only bad thing was the mosquitos. We stayed for 5days and it rained everyday. The mosquitos were awful, but basically located only at the villas. Nevertheless, we did not let it ruin our vacation

  • Roy M : Orleans Ontario Canada.
A must place to stay.

Met by the Manager Pedro on arrival, he welcomed us to the resort and advised our suite would be ready shortly.While waiting we had lunch at the buffet it had a large selection of hot and cold food and was very good.Our room was close to the beach, plenty of palapas and chairs to choose from on the beach.If you are a pool person they have numerous pools all over the resort including a children's area with slides and water park type themes. The resort has many theme restaurant's and bars.The staff is always smiling and willing to help in any way.We have stayed here before and will return in the future.

  • Stephen Z :
First Timer, 5/31/17-6/7/17

First timer. It was amazing! I can't say enough about the facilities and staff. We are already planning to return next year. We dined at a different restaurant for seven nights. Each restaurant's staff and food was amazing. Our favorite was the Hibachi Grill. The front desk accommodated our request for a second floor Mayan Suite. I wish I remembered all of their names to thank them. Gustavo saw to all our transportation needs. Gustavo was very personable and went out of his way to answer all of our questions. We did have A/C issues our first night but after calling the front desk they promptly sent maintenance staff (Jasper). Jasper had things going in no time and even change out a few light bulb that he notice were out. Thank you Jasper.We loved the exercise facilities(included) and used the spa baths and pool everyday after our morning workout. Its was $10 a day or $50 for 7 days. Well worth the cost. There are so many choices and price ranges to choose from when vacationing in Mexico. I think the Grand Palladiums at the Rivera Maya have gotten it right! So much value for the price. Staff, Facilities, Beach/Pools, Food and drinks are all outstanding!Our vacation exceeded our expectation!

  • BeachQueen51 : edwardsville, ill
10th time, but first with Children! 5-31/6-7!

My husband and I have been to the Palladium 9 times without children. This year I went with my daughter and 2 grandchildren ages 9&15(left hubby at home).I was a little apprehensive hoping they would love it as much as we do. I was so afraid I was going to hear "I'm bored" It has always been great for us but we just relax on the beach, Palladium did not disappoint. I emailed the resort 1 week before we were scheduled to leave and asked for a 1rst floor room letting them know it was my grandchildrens first real vacation and Pedro had a perfect room waiting for us. We received an upgrade on arrival and Vip bracelets for my daughter and I. We used Canada Transfers again and Alex was so gracious about having to make a potty stop for my grandaughter. We will be using them again in August . They are top notch meeting us with our names on a sign and getting a very quick start to the palladium with cold beverages waiting in the van We ate in the buffet the first time since they have started the food stations instead of theme nights. It was the first bad meal I have had there.We did not return except for Breakfast which was great. This was the first time I have ever used room service and it was excellent. We also ate at the Steak, Japanese show table and Punta Emelia with no complaints. The kids enjoyed the beach snack bars, ordered lunch off the menu and had plenty of ice cream. There were red flags the whole time we were there so the watertoys were not in use but the kids found plenty to do. The 15 year old played volley ball, darts,rifle shooting, shuffleboard, bull riding, and a few more games the POP team provided besides playing in the ocean, pool and sports bar .and doing the segway tour. The grandaughter loved the beach and pool and went to the kids club one day. I never heard the "Bored " word the whole time we were there.The service was absolutely fantastic. My daughter commented more than once on how friendy everyone who works there is and the great service.The seaweed was not a problem this year and there were some smooth areas to get into the ocean This year the Colonial Beach bar has been remodeled it is almost double in size. We enjoyed the paella party,foam party and the country music party in the afternoons there.Plus Valentine and Daniel who have been there for awhile were working the beach bar. Those 2 guys are great! We did not leave the resort and still did not do everything that is available there. I saw in differently with children and I found there is something for everyone there. My grandchildren are still talking about it and want to go back next year.Thank you Palladium for such a great time Again! Going back for a quietier trip in August.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily
  • Snacks
  • Room service (11am to 11pm)
  • Unlimited domestic beer & cocktails and select international brands; house wine with meals
  • Mini-bar restocked daily with water, soft drinks, and beer 
  • Towels (pool/beach)
  • Free basic Wi-Fi throughout complex
  • Kids Club
  • Teen Club
  • Snorkeling
  • Kayaking
  • Paddle boards
  • Paddle boats
  • Windsurfing
  • Catamaran
  • Tennis
  • Mini-golf
  • Volleyball
  • Basketball
  • Soccer
  • Archery
  • Access to fitness facilities
  • Daily activities
  • Nightly entertainment
  • 422 rooms and suites in 15 three-storey villas and bungalows
  • 5 buffet-style restaurants
  • 9 a la carte restaurants
  • 25 bars throughout complex
  • 8 Freshwater pools and 1 Seawater pool
  • Spa & Wellness Center (fee)
  • Jacuzzi
  • Fitness facilities
  • Crocodile cage with feeding shows
  • Ecological walking paths
  • Mini-golf
  • Shopping 
  • Dive shop
  • Motorized watersports (fee)
  • Free WiFi
  • Conference facilities (fee)
  • Currency exchange
  • ATM
  • Golf nearby (fee)

Gardenview Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Sofa bed
  • Connecting rooms
  • Balcony or Terrace
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • 1 King or 2 Double beds
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale

Gardenview Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Shower and bathtub
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • In-room safe
  • 1 King or 2 Double beds
  • Direct dial telephone
  • Bathrobes and slippers
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Jacuzzi
  • Flat screen TV
  • Crib available upon request
  • Sofa bed
  • Work desk
  • Smoke detectors
  • Connecting rooms
  • Gardenview
  • Pillow menu ($)
  • Bathroom scale

Mayan Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Cabin with thatched roof and separate entrance
  • Large Balcony or Terrace with hammock
  • Exterior Mayan shower
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale



  • Buffet for breakfast and dinner
  • Mexican/Italian

Mare Nostrum

  • à la carte for dinner
  • Mediterranean
  • Reservations required
  • Dress code

Sumptuori Restaurant

  • à la carte for dinner
  • Japanese
  • Reservations required for Teppanyaki Tables (Japanese Style Grill)
  • Dress code


  • Kantenah Lobby Bar
  • El Teatro Theatre bar
  • Hemingway Bar
  • Mare Nostrum & Sumptuori
  • Swim-up Bar
  • Churchill Bar
  • El Rinconcito
  • La Jarra
  • Las Rocas Bar
  • El Gran Azul Bar

Baby Club (1-3 years old)

  • Located within the 'El Ranchito' Mini-club
  • Indoor and outdoor play areas
  • Trained professional staff on hand to assist the little ones
  • Open from: 9 am - 8 pm

Mini-Club 'El Ranchito' (4-12 years old)

  • Located on the beach between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa
  • Outdoor and indoor facilities
  • Arts and craft room for kids to create their own masterpiece
  • Video games (PlayStation, game cube) and volleyball
  • Children's splash pool with water slides
  • Kids can enjoy a fun-filled day of eco-friendly activities to learn about the culture and history of the surroundings
  • The club features delightful animated characters from the "Play at Palladium with Raggs" program who will sing, dance, and entertain the kids throughout the resort
  • Kids can also have breakfast with the Raggs gang
  • Large lawn play area with supervised staff hosting daily activities that are both fun and imaginative
  • Open from 9 am - 11 pm

Black & White Junior Club (13-19 years old)

  • Located Poolside at 'El Rinconcito', at the Grand Palladium Kantenah Resort & Spa
  • An exclusive club just for teenagers, designed with activities to keep you entertained throughout your stay
  • A lounge for video games, online computer games, and table games such as; pool and foosball
  • Mini-disco at Grand Palladium Colonial during the evening, 2 nights per week so you can party with your new friends
  • Open from 11 am - 12 midnight 

Child Policy

Child: 3-12 years pay special rate.
Teens: 13-17 years pay special rate.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Zentropia Spa & Wellness

Should guests wish to use the hydrotherapy facilities or wet areas of the Zentropia Spa & Wellness centre an additional fee of $10 USD per person per day will be applicable and payable locally. Clients who purchase a spa treatment will not have to pay the fee on the day of the treatment. Subject to change. 


  • Spa pools
  • Jacuzzi
  • Dry and wet sauna
  • Vapor bath
  • Hydromassage
  • Waterfalls
  • Eco-meditative cold bath
  • Massage rooms
  • Relax area
  • Gymnasium with locker rooms, air conditioning
  • Unisex hair salon

Stay at 1, Play at All - Guests can use any of the facilities located in the four resorts of the complex, except those located at The Royal Suites Yucatán by Palladium.

Honeymooners - Receive a room upgrade (based on availability at check-in), late checkout (subject to availability), and a honeymoon gift. Request at time of booking. Requires proof of marriage certificate at check-in. Must be within 2 months of wedding date.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Grand Palladium Kantenah
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Palladium Kantenah Resort and Spa
Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.