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Grand Palladium Kantenah

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Our Opinion

One of the resorts found within the Palladium Riviera Maya Resort. This is a great luxury hotel that offers the all of the usual 5-star amenities. There is no shortage of activities to do around the resort. Facilities such as the spa and fitness center are well-equipped. The staff are incredibly helpful and friendly. Events and activities are always well organized. There is a good variety of food choices. However, be prepared to reserve early for a la cartes, as there are reports of long table wait times. This resort is relatively large, so it's well suited for travelers who do not mind walking long distances to venture around the resort grounds.


Beautiful surroundings, great service and delicious meals make this resort a great choice for a fun-filled vacation with family or friends! Part of the Grand Palladium four hotel complex, it offers all the amenities you could want as well as one of the most beautiful beaches in the Mayan Riviera.

Location: Directly on Kantenah beach, 25 minutes from Playa del Carmen, 10 minutes from Puerto Aventuras, approximately 60 minutes from the airport.

  • Beautiful beachfront location
  • A number of pools including large main pool, natural saltwater pool and an adults only pool
  • Large resort complex with many dining options
  • Plenty to keep kids busy with Kid's and Teen's clubs and a water park
  • Awarded TripAdvisor's Certificate of Excellence and Travelife Gold for sustainability in tourism

tripadvisor Traveler Reviews
  • Carly W : Kitchener, Ontario, Canada
Amazing resort

I am currently here and leave tomorrow. This resort was beyond expectations. My mom and I came to Cancun last year around this time but went to the princess hotel. This resort was so much better! The beach is amazing clear water with lots of fish, they have an enclosure for the baby sea turtles eggs to protect them. The one day on the beach there was a nest that hatched it wasn't marked so it was a surprise all of a sudden baby sea turtles came pouring out of the sand the people at the resort all ran to help the staff pick them up and put them in the bin so they can release them at night when it is safe. I got the chance to hold a baby turtle is was amazing! The food is very good churros every day for breakfast yum! We went to a restaurant every day, I couldn't believe how amazing the food was at these restaurants it's literally like a 5 star restaurant and the decor is beautiful! I can't believe people go to the buffets for supper, the restaurants werernt even busy when we went! You don't have to make any reservations at the restaurants except for the Japanese cooking show and some other one. The resort is big but they have trolleys to take u to lobbies and villas, we never had any issues getting one. I suggest going to the mexican restaurant the tortilla soup is delicious, make sure you go to the japanese cooking show it is amazing and get the deep fried ice cream dessert it's so good! also go to La lola spanish restaurant we went twice because of how good it is make sure u get the ossobuko dish, the thai restaurant was very good too. There is lots of entertainment live bands at lunch time and lots of things going on at night. I looked forward to seeing the dancers every night very good shows. The rooms are nice we never had any problems. Make sure u bring big spray. The spa is over priced they want almost 200 US for a massage i can get it way cheaper for where i live. When we were on the beach a spa representative came and lowered it to 100 Us for the 80 minute massage and gave us 3 addition days for spa access. The massage was amazing!!! and the spa facilities are so relaxing loved the turkish bath and the pool there is a juice bar the smoothies were soo good. For the excursions i do not recommend going on the cozumel jeep trip to chankanaab and punts sur with cucurumbe tours, it was expensive and when we got to the first park we went snorkelling the reef sucked and the only reason there was some fish is because they guy put some food, sure he takes a nice picture but behind the scenes it sucked, food was not great, then after we get the jeeps to go to punta sur, everyone in the group got beautiful jeeps we got a half broken jeep! the seat belts didn't work i told the tour guides i didn't feel comfortable to go because of seat belts and they didn't care and it was standard so we couldn't drive it we had to let the other people drive the roof was broken and it broke down twice and smelled of urine. my mom had a white wet shirt she put on the seat it turned yellow and reeked of animal piss. punta ser was pretty beautiful beach but they barley gave us any time at the beach the drive was very nice too the experience would have been a lot more enjoyable if we had a nice jeep. also they didn't tell us about the tequila factory stop that pissed us off we had to stay 40 minutes of them trying to sell us tequila also the people who drove the jeep had a lot of tequila to drink and then they drive the jeep with us in it with no working seat belts not safe at all and we were driving fast. I will not come back in october because of the weather last year we came same time it was sunny everyday this time we only had 2 days of sun the rest has been raining and cloudy the whole day no sun!! anyways go to this resort it's beautiful you won't regret it !

  • Nikolai S :
Nice Place BUT not worth it

Me and my girlfriend stayed in this resort at the of our holiday for 3 nights after our round-trip of Yucatan.When we arrived we were impressed by the sheer size and atmosphere of the hotel. It is a really beautiful place with large garden facilities and nicely decorated. When we were introduced to the all the inclusive options we were astonished - minibar, drinks, food etc.. more on this topic later.The room was very nice with A/C, two double beds, more than enough towels, a safe, beauty products - it has everything I could ask for of hotel room. The pool looked nice and clean. The beach, which we prefer over pools, was also very nice and not too crowded. It was also not densely packed with loungers. In general the variety of food and drinks was great - but the quality was not really what we would consider high. The spirits were of regular good brands, which is a plus. But everything that should contain (natural) juice was made with awfully tasting, sweetener-packed and artificially-coloured sirup based "juice". Even the cola in a Cuba Libre tasted watered-down. I then got on to drink only mojitos (maybe 5 in total) as they do not contain anything than spirit, mint, sugar and water - no bad ingredient to spoil it all. The food variety at breakfast was also perfect - but nothing tasted really good, rather average. The dinner restaurants we visited were of different qualities. We tried the mexican, brasilian and thai restaurants. The mexican restaurant had good food but from what we experienced before on the round-trip it was not authentic - it was slightly altered to be more fancy. The brasilian restaurant was really not worth it - we could choose sides from a buffet and then a waiter would come around to serve rather average quality meat he cut or pulled from a giant skewer. The meat was in part not cooked long enough and also not well seasoned - only the beef brisket was tasty. The thai restaurant was also okay but nothing special.We did not try any of the animation program, as we did not care too much about it. But here also the program itself sounded quite decent.One additional point that was also realile faly bad is the "crocodile farm". There are crocodiles living there in clearly miserable conditions at very small pools - definitely not how they should live.In general we concluded for ourselves that we do not need resorts like this. Its better to stay in a smaller hotel, go to the beach for free, and pay for good drinks rather than getting disgusting cocktails. Also I also do not think I would spent as much money a day for acommodation, food and drinks as a night in this hotel costs.

  • TommyDol : Indianapolis, Indiana
Destination wedding, 10-12-2017 thru 10-16-2017

This resort is a 75 minute drive south of the Cancun International airport, The shuttle ride was $20 per person plus a tip. The Kantenah Resort & Spa is hidden from the highway as many resorts are but once you get to the hotel you feel as if you have reached Fantasy Island. This is a huge complex with multiple pools, bars & restaurants with dozens of activities. We had a very nice room in the Kantenah section. The food,booze, in room mini bar, stage shows, were all inclusive with our price of $205 per day. Tip are included also although the staff appreciates them and gets you super service. This is the best vacation for the money we have ever taken. The airfare was more the the resort cost.

  • sashav517 : Barcelona, Spain
Attentive staff, great service a delightful experience!

Upon entering the hotel lobby from a long (12 hour) trip, the staff were already awaiting our arrival and did a speedy check in so that we were able to make the last 40 minutes of dinner! Where can I begin! The grounds were very well kept and very much appreciated the mix of "selva" (jungle) with the beautiful Carribean Sea! We were surrounded by a mix of natural wildlife such as iguanas, weasels, flamencos , fish and even a very well taken care of crocodile! My husband and I were there at Kantennah for 11 days on our honeymoon. Every morning at the buffet we were greeted warmly and all the staff was accommodating. We eventually made friends with a lovely young woman doing her practice called Montserrat. She seemed to be there often and for long hours and always with a gracious smile and a kind disposition and ready to give information. For dinner , again we explored all the many different themed restaurants available, and all the staff very warm and explained how things where set up. The kitchen service in summary, more than attentive and the staff excudes hard working people. My husband and I took advantage of the the entire grounds including colonial and white sands. The hotel provides great "entertainment" that allows their guests to not be bored ! From the staff at POP that kept up the energy and provided services I enjoyed such as Aquafit, beach volleyball, live music, a breath cancer run that my husband enjoyed doing to their smiles and their time to engage with the guests. The Spa was such a nice, relaxing and well worth visit. We purchases through a wonderful, energetic, kind man Miguel Ángel Maldonado a pack worth 240 USD That consisted of a couples massage, facial treatments and 3 visits to the spa. The spa, and its amenities, ere all encompassing- sauna, Turkish bath, hydrotherapy, etc... even the ambient thatvis set in makes you feel secluded in the wonderful jungle that the hotel is set in. Furthermore, indonhave to mention that we not only purchased this spa package from Miguel Maldonado , but continued to see him as he made his rounds throughout the hotel and he always made time to chat with my husband and i and ask how we were and also to explain to us more of Mexico. It was very welcoming and let's just say we have a new friend! In conclusion, I loved this hotel and Mexico! I would highly recommend this to any couple also families as they have the tools to entertain children but also secluded enough for adults! I hope to be back in the near future ! Thank you Grand palladium !

  • silvinaco_conti : Newmarket, United Kingdom
One staff member ruined this holiday

Great place, but such a shame about the older gentlemen who runs the free boat hire. He is unfair, was rude to our family. Doesn't want to help. Tells u the boats are already booked when over an hour of no one using the boats until he finally let me use it. Unfortunately due to him our large group of family won't return.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily
  • Snacks
  • Room service (11am to 11pm)
  • Unlimited domestic beer & cocktails and select international brands; house wine with meals
  • Mini-bar restocked daily with water, soft drinks, and beer 
  • Towels (pool/beach)
  • Free basic Wi-Fi throughout complex
  • Kids Club
  • Teen Club
  • Snorkeling
  • Kayaking
  • Paddle boards
  • Paddle boats
  • Windsurfing
  • Catamaran
  • Tennis
  • Mini-golf
  • Volleyball
  • Basketball
  • Soccer
  • Archery
  • Access to fitness facilities
  • Daily activities
  • Nightly entertainment
  • 422 rooms and suites in 15 three-storey villas and bungalows
  • 5 buffet-style restaurants
  • 9 a la carte restaurants
  • 25 bars throughout complex
  • 8 Freshwater pools and 1 Seawater pool
  • Spa & Wellness Center (fee)
  • Jacuzzi
  • Fitness facilities
  • Crocodile cage with feeding shows
  • Ecological walking paths
  • Mini-golf
  • Shopping 
  • Dive shop
  • Motorized watersports (fee)
  • Free WiFi
  • Conference facilities (fee)
  • Currency exchange
  • ATM
  • Golf nearby (fee)

Gardenview Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Sofa bed
  • Connecting rooms
  • Balcony or Terrace
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • 1 King or 2 Double beds
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale

Gardenview Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Shower and bathtub
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • In-room safe
  • 1 King or 2 Double beds
  • Direct dial telephone
  • Bathrobes and slippers
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Jacuzzi
  • Flat screen TV
  • Crib available upon request
  • Sofa bed
  • Work desk
  • Smoke detectors
  • Connecting rooms
  • Gardenview
  • Pillow menu ($)
  • Bathroom scale

Mayan Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Cabin with thatched roof and separate entrance
  • Large Balcony or Terrace with hammock
  • Exterior Mayan shower
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale



  • Buffet for breakfast and dinner
  • Mexican/Italian

Mare Nostrum

  • à la carte for dinner
  • Mediterranean
  • Reservations required
  • Dress code

Sumptuori Restaurant

  • à la carte for dinner
  • Japanese
  • Reservations required for Teppanyaki Tables (Japanese Style Grill)
  • Dress code


  • Kantenah Lobby Bar
  • El Teatro Theatre bar
  • Hemingway Bar
  • Mare Nostrum & Sumptuori
  • Swim-up Bar
  • Churchill Bar
  • El Rinconcito
  • La Jarra
  • Las Rocas Bar
  • El Gran Azul Bar

Baby Club (1-3 years old)

  • Located within the 'El Ranchito' Mini-club
  • Indoor and outdoor play areas
  • Trained professional staff on hand to assist the little ones
  • Open from: 9 am - 8 pm

Mini-Club 'El Ranchito' (4-12 years old)

  • Located on the beach between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa
  • Outdoor and indoor facilities
  • Arts and craft room for kids to create their own masterpiece
  • Video games (PlayStation, game cube) and volleyball
  • Children's splash pool with water slides
  • Kids can enjoy a fun-filled day of eco-friendly activities to learn about the culture and history of the surroundings
  • The club features delightful animated characters from the "Play at Palladium with Raggs" program who will sing, dance, and entertain the kids throughout the resort
  • Kids can also have breakfast with the Raggs gang
  • Large lawn play area with supervised staff hosting daily activities that are both fun and imaginative
  • Open from 9 am - 11 pm

Black & White Junior Club (13-19 years old)

  • Located Poolside at 'El Rinconcito', at the Grand Palladium Kantenah Resort & Spa
  • An exclusive club just for teenagers, designed with activities to keep you entertained throughout your stay
  • A lounge for video games, online computer games, and table games such as; pool and foosball
  • Mini-disco at Grand Palladium Colonial during the evening, 2 nights per week so you can party with your new friends
  • Open from 11 am - 12 midnight 

Child Policy

Child: 3-12 years pay special rate.
Teens: 13-17 years pay special rate.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Zentropia Spa & Wellness

Should guests wish to use the hydrotherapy facilities or wet areas of the Zentropia Spa & Wellness centre an additional fee of $10 USD per person per day will be applicable and payable locally. Clients who purchase a spa treatment will not have to pay the fee on the day of the treatment. Subject to change. 


  • Spa pools
  • Jacuzzi
  • Dry and wet sauna
  • Vapor bath
  • Hydromassage
  • Waterfalls
  • Eco-meditative cold bath
  • Massage rooms
  • Relax area
  • Gymnasium with locker rooms, air conditioning
  • Unisex hair salon

Stay at 1, Play at All - Guests can use any of the facilities located in the four resorts of the complex, except those located at The Royal Suites Yucatán by Palladium.

Honeymooners - Receive a room upgrade (based on availability at check-in), late checkout (subject to availability), and a honeymoon gift. Request at time of booking. Requires proof of marriage certificate at check-in. Must be within 2 months of wedding date.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Grand Palladium Kantenah
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Palladium Kantenah Resort and Spa
Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.