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Grand Palladium Kantenah

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
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  • Bonus
Our Opinion

One of the resorts found within the Palladium Riviera Maya Resort. This is a great luxury hotel that offers the all of the usual 5-star amenities. There is no shortage of activities to do around the resort. Facilities such as the spa and fitness center are well-equipped. The staff are incredibly helpful and friendly. Events and activities are always well organized. There is a good variety of food choices. However, be prepared to reserve early for a la cartes, as there are reports of long table wait times. This resort is relatively large, so it's well suited for travelers who do not mind walking long distances to venture around the resort grounds.


Overview

Beautiful surroundings, great service and delicious meals make this resort a great choice for a fun-filled vacation with family or friends! Part of the Grand Palladium four hotel complex, it offers all the amenities you could want as well as one of the most beautiful beaches in the Mayan Riviera.

Location: Directly on Kantenah beach, 25 minutes from Playa del Carmen, 10 minutes from Puerto Aventuras, approximately 60 minutes from the airport.


Highlights
  • Beautiful beachfront location
  • A number of pools including large main pool, natural saltwater pool and an adults only pool
  • Large resort complex with many dining options
  • Plenty to keep kids busy with Kid's and Teen's clubs and a water park
  • Awarded TripAdvisor's Certificate of Excellence and Travelife Gold for sustainability in tourism

tripadvisor Traveler Reviews
  • SenoritaSuzieCapeCod : Cape Cod
12th Palladium Visit - Love the Kantenah section

Actually stayed there last in April, 2016 and am finally writing a review. Love Palladium resorts, and keep returning. The location of the resort is perfect! Great beach onsite, close to Tulum, Akumal, and Playa del Carmen for touring. The staff makes the Grand Palladium the amazing hotel that we love and continue to go back to. Everyone always greets us with a friendly smile. The beach is long and wide with areas for snorkeling and swimming. Sea kayaks are available and a lot of fun. The spa at the resort is gorgeous! Definitely stop by - it's so beautiful and peaceful. The entertainment is varied and fun - something for everyone. The food is quite good and there are tons of options available.Planning to return one day soon! Thank you Palladium!

  • watchdog5a90 : Cincinnati, Ohio
Good resort. Has it's ups and downs

For the most part, very friendly staff. Extremely clean resort. The Mexican restaurant and Japanese restaurant was excellent. Buffets were very mediocre. Every time we were sat for the breakfast buffet we were sat by the kitchen doors in the front. By day 3 we asked not to be sat there only to be sat by the kitchen doors on the other side. Those that speak Spanish seemed to be given more priority than others. Certain people would be served drinks ahead of others even though you were at the bar for several minutes before that person (yes we were even decent tippers.) Front desk, drivers and some wait staff were excellent. Diego at the lobby bar was awesome. Same with Tulio from The Mexican restaurant. We had a Myian suite which was nice. Only problem was the smell of sewage when your room was closed up which came from the toilet. Drinks seem to be watered down but not awful. They will try to get you to warm up with shots of tequila before feeding you the watered down stuff. Beautiful clean beach, mosquitos are absolutely awful. Bring bug spray from home. The 6 ounce bottle of stuff you buy at the gift shop for $8.00 USD does not work at all. They will not give you USD change when you try to change out larger bills even though they have it, so if you tip bring plenty of singles from home or be prepared to tip with pesos.

  • Heatherburke004 : Guelph, Canada
Highly recommend!

We went last October with my five year old, my husband and my inlaws. We had a great time. The resort is kept immaculatley well kept, the staff are always friendly and helpful. One of our favorite things at this resort was the food. The buffets have enough food to satisfy the pickiest eaters. The a la cartes were also good although the Japanese was closed when we went for renovations. We loved the fact that the hotel jungle wasn't cut down just for the sake of it. Yes there is more wildlife around but we loved it. They are very conscious of their environmental impact. Makes for a much more authentic feel. We had fun at the pool and the beach. My son loved watching for the turtles but they never hatched while we were there. My husband and I have been to Mexico 7 times and every time we go to a different resort. But we are going again to the Kantenah resort on September 21st and this time we are bringing even more family with us. This will be the first time we have ever gone back to the same resort and it will be twice in the same year. Less than ten days to go and we can't wait!

  • Sunseekers-TRIP : Desborough, United Kingdom
Wonderful 2 week holiday at the Kantenah

We stayed for 2 weeks at the Grand Palladium Riviera Resort and Spa in a Mayan Suite on the Kantenah side of the resort.This was our second visit to the hotel, the first being during Christmas 2011/12There has been several improvements to the hotel and restaurants since our last visit which were very nice.The on going renovations to the Royal and Rivera sections were fairly unobtrusive with only the occasional noise being heard around the White Sands pool.However, it was a shame that we could not enjoy the salt water pool.We received a complementary upgrade from our Junior Suite to a Mayan Suite in Block 34 for our 22nd wedding anniversary which was right on the beach. Thank you so much, this was real treat.We visited most of the A la Carte restaurants, reservation were not required as we tended to arrive around 8.00pm before the 8.30pm rush.In most cases the food was good, however it was served lukewarm on cold plates which detracted from the dining experience.The buffet restaurants have a vast selection of foods to suit most tastes but again the food warming plates were not at a high enough temperature resulting in lukewarm food.The public areas and gardens are kept immaculate by a small army of very attentive employees.The beach is mechanically cleaned each morning, but should really be re done in the afternoon if the seaweed builds up.Our Mayan Suite was comfortable, with an outdoor shower. The mini bar refilling service was a bit hit and miss, having to call housekeeping on one occasion when it was not refilled for 2 days.Luis, who cleaned our room was very efficient and friendly, leaving us various towel art decorations for us to look forward to upon our return to the room.The Suite itself is getting a bit worn and could do with a refurbishment to bring it back up to scratch – especially the air-conditioning system which is quite loud and difficult to adjust the fan speed.We spent most of our days on the beach, enjoying the wonderful views and on shore breezes.There are several areas where you can enter the water and avoid the small pebbles.The water is clear and cooling with some fish to see whilst snorkelling.We tended to prefer the beach instead of the pools as the background music playing by the pool was too loud and not to our taste.We found the staff to be friendly and engaging, one special thank you to Fernanda Marifer who made our stay even more enjoyable.Overall we had a wonderful 2 week holiday, even though we had nearly 4 days of rain, only leaving the property once to visit a local attraction. We loved just walking around seeing the variety of wildlife and flowers.Thank you Palladium RM.

  • Christyn P :
Best Honeymoon Destination!

We picked GP Kantenah for our honeymoon destination. We are so glad we did! From the airport to our hotel bellman... everyone treated us like royalty! The front desk explained every detail of our trip and the concierge was very helpful. My husband want to thank Erik and Eduardo at the bar at Kantenah lobby. Erik was probably the best bartender I have ever met. He was so knowledgeable and extremely kind. Eduardo was also amazing. They made our trip very fun. The beach was beautiful and clean. We even got to see the turtles on the beach hatch and crawl to the sea. It was such a beautiful experience. Excellent food and superb service. We will definitely come back for a normal getaway vacation. Gracias Kantenah!!!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily
  • Snacks
  • Room service (11am to 11pm)
  • Unlimited domestic beer & cocktails and select international brands; house wine with meals
  • Mini-bar restocked daily with water, soft drinks, and beer 
  • Towels (pool/beach)
  • Free basic Wi-Fi throughout complex
  • Kids Club
  • Teen Club
  • Snorkeling
  • Kayaking
  • Paddle boards
  • Paddle boats
  • Windsurfing
  • Catamaran
  • Tennis
  • Mini-golf
  • Volleyball
  • Basketball
  • Soccer
  • Archery
  • Access to fitness facilities
  • Daily activities
  • Nightly entertainment
  • 422 rooms and suites in 15 three-storey villas and bungalows
  • 5 buffet-style restaurants
  • 9 a la carte restaurants
  • 25 bars throughout complex
  • 8 Freshwater pools and 1 Seawater pool
  • Spa & Wellness Center (fee)
  • Jacuzzi
  • Fitness facilities
  • Crocodile cage with feeding shows
  • Ecological walking paths
  • Mini-golf
  • Shopping 
  • Dive shop
  • Motorized watersports (fee)
  • Free WiFi
  • Conference facilities (fee)
  • Currency exchange
  • ATM
  • Golf nearby (fee)

Gardenview Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Sofa bed
  • Connecting rooms
  • Balcony or Terrace
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • 1 King or 2 Double beds
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale

Gardenview Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Shower and bathtub
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • In-room safe
  • 1 King or 2 Double beds
  • Direct dial telephone
  • Bathrobes and slippers
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Jacuzzi
  • Flat screen TV
  • Crib available upon request
  • Sofa bed
  • Work desk
  • Smoke detectors
  • Connecting rooms
  • Gardenview
  • Pillow menu ($)
  • Bathroom scale

Mayan Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Cabin with thatched roof and separate entrance
  • Large Balcony or Terrace with hammock
  • Exterior Mayan shower
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale

Restaurants

Tikal

  • Buffet for breakfast and dinner
  • Mexican/Italian

Mare Nostrum

  • à la carte for dinner
  • Mediterranean
  • Reservations required
  • Dress code

Sumptuori Restaurant

  • à la carte for dinner
  • Japanese
  • Reservations required for Teppanyaki Tables (Japanese Style Grill)
  • Dress code

Bars

  • Kantenah Lobby Bar
  • El Teatro Theatre bar
  • Hemingway Bar
  • Mare Nostrum & Sumptuori
  • Swim-up Bar
  • Churchill Bar
  • El Rinconcito
  • La Jarra
  • Las Rocas Bar
  • El Gran Azul Bar

Baby Club (1-3 years old)

  • Located within the 'El Ranchito' Mini-club
  • Indoor and outdoor play areas
  • Trained professional staff on hand to assist the little ones
  • Open from: 9 am - 8 pm

Mini-Club 'El Ranchito' (4-12 years old)

  • Located on the beach between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa
  • Outdoor and indoor facilities
  • Arts and craft room for kids to create their own masterpiece
  • Video games (PlayStation, game cube) and volleyball
  • Children's splash pool with water slides
  • Kids can enjoy a fun-filled day of eco-friendly activities to learn about the culture and history of the surroundings
  • The club features delightful animated characters from the "Play at Palladium with Raggs" program who will sing, dance, and entertain the kids throughout the resort
  • Kids can also have breakfast with the Raggs gang
  • Large lawn play area with supervised staff hosting daily activities that are both fun and imaginative
  • Open from 9 am - 11 pm

Black & White Junior Club (13-19 years old)

  • Located Poolside at 'El Rinconcito', at the Grand Palladium Kantenah Resort & Spa
  • An exclusive club just for teenagers, designed with activities to keep you entertained throughout your stay
  • A lounge for video games, online computer games, and table games such as; pool and foosball
  • Mini-disco at Grand Palladium Colonial during the evening, 2 nights per week so you can party with your new friends
  • Open from 11 am - 12 midnight 

Child Policy

Child: 3-12 years pay special rate.
Teens: 13-17 years pay special rate.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Zentropia Spa & Wellness

Should guests wish to use the hydrotherapy facilities or wet areas of the Zentropia Spa & Wellness centre an additional fee of $10 USD per person per day will be applicable and payable locally. Clients who purchase a spa treatment will not have to pay the fee on the day of the treatment. Subject to change. 

Facilities

  • Spa pools
  • Jacuzzi
  • Dry and wet sauna
  • Vapor bath
  • Hydromassage
  • Waterfalls
  • Eco-meditative cold bath
  • Massage rooms
  • Relax area
  • Gymnasium with locker rooms, air conditioning
  • Unisex hair salon

Stay at 1, Play at All - Guests can use any of the facilities located in the four resorts of the complex, except those located at The Royal Suites Yucatán by Palladium.

Honeymooners - Receive a room upgrade (based on availability at check-in), late checkout (subject to availability), and a honeymoon gift. Request at time of booking. Requires proof of marriage certificate at check-in. Must be within 2 months of wedding date.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.



Resort Location Map


  • Grand Palladium Kantenah
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Palladium Kantenah Resort and Spa
Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.