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Grand Palladium Kantenah

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
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Our Opinion

One of the resorts found within the Palladium Riviera Maya Resort. This is a great luxury hotel that offers the all of the usual 5-star amenities. There is no shortage of activities to do around the resort. Facilities such as the spa and fitness center are well-equipped. The staff are incredibly helpful and friendly. Events and activities are always well organized. There is a good variety of food choices. However, be prepared to reserve early for a la cartes, as there are reports of long table wait times. This resort is relatively large, so it's well suited for travelers who do not mind walking long distances to venture around the resort grounds.


Beautiful surroundings, great service and delicious meals make this resort a great choice for a fun-filled vacation with family or friends! Part of the Grand Palladium four hotel complex, it offers all the amenities you could want as well as one of the most beautiful beaches in the Mayan Riviera.

Location: Directly on Kantenah beach, 25 minutes from Playa del Carmen, 10 minutes from Puerto Aventuras, approximately 60 minutes from the airport.

  • Beautiful beachfront location
  • A number of pools including large main pool, natural saltwater pool and an adults only pool
  • Large resort complex with many dining options
  • Plenty to keep kids busy with Kid's and Teen's clubs and a water park
  • Awarded TripAdvisor's Certificate of Excellence and Travelife Gold for sustainability in tourism

tripadvisor Traveler Reviews
  • John P : Barrie, Ontario
August at Grand Palladium Kantenah

This was our first time to Mexico on an all-inclusive holiday so I was a bit apprehensive. But I must say, our trip was fantastic. The resort is massive. Since there are 3 resorts all nestled in one location, you can sample the different restaurant options at each of the resorts. Getting around was easy. With these trams that run around all the time from resort to resort, transportation was a piece of cake. But with so much food available at the buffets, I would recommend walking as much as you can. The pools are wonderful and each resort has a slightly different pool layout. Of course, the bars are great and the swim-up bar is ideal. Our room was large and clean, and well kept. There is so much to do and the staff are so keen and welcoming. I would most certainly be going back and I would recommend the Kantenah at the Grand Palladium, and the spa is worth exploring.

  • Caetano : Wisconsin
Family Vacation

This was our first experience staying at an all inclusive with our kids (ages 3 & 6). The resort was recommended by friends who have stayed here repeated times. Yes, it is a hike from the airport (about 1hour, 30 min), but we've been to Tulum before so we knew what to expect. Arrival - they took our bags and tagged them off to the side and we were greeted with some drinks - great! Check in was good - originally I had requested a king bed, they told me it would be two doubles, but then were able to swap with another room to get us a king. We were in building 50 in Kantenah - very close to the beach - only about a 5 min walk which was great. Room - our suite was on the first floor, and it was a bit musty smelling but after a day or so we didn't notice it anymore. They definitely could do some improvements to the bathroom - some cracks in the ceiling and a bit of minor work to make it look newer. The bed was very comfortable, but please note that the pull out sofa really could only fit 2 small children, or a very short adult. It's pretty short & my husband and I definitely wouldn't fit on this, so take note if you're requesting this type of room. Housekeeping was very good the first few days, doing a good job & leaving towel art. But after day 3 you could see the service wasn't as great. One evening the front desk called to ask if housekeeping was good and we mentioned it could be better, but we didn't really see major improvements (still good, but not as good as the first few days), even with leaving a tip in the room. We were on the first floor which was easy with kids, but we did find a few ants coming in later at night, and one very large spider one night.. Prob a higher floor would be better!Resort - the place is huge, beautiful and very clean. The workers really do work hard maintaining the place. The beach is very well maintained & they clean up the seaweed early in the morning. Some days it was quite windy & the ocean had a lot of seaweed, but this is expected! It was easy to find a chair at the beach also, but go early if you want a select spot close to the ocean and with a palapa. We would just throw some towels down to reserve our chairs on the way to breakfast. The pools were great - very warm water - & the swim up bar was good. We spent most of our time in the kids waterpark area which was awesome for our kids, they really loved it there. It is a lot of walking though to get everywhere - but we enjoyed it - nice walking paths & easy to get around.The pool I REALLY loved was the salt water pool, Las Rocas. It's a bit of a hike to get there, or you can ask for a little train to take you with kids. This place is really amazing and beautiful. It was great for the kids to snorkel in & see fish since the ocean was quite wavy most days. They played some awesome mix music and good drinks there.Food - this is the only thing we weren't super impressed with at this resort. We had heard from our friends that the food was amazing but we didn't really think so. The buffets were decent, but many food items were not kept hot. Early on we decided to always get fresh made omelets (guaranteed hot!), or grilled chicken or fish at lunch or dinner. Honestly I think the lunch buffet at Colonial was better than dinner at either resort. They had a sangria bar, paella and other seafood. We tried the Brazilian restaurant one night and the meat was very fatty - we left & went to the buffet instead. We've dined at Argentinian steak houses in Mexico & had awesome meat, so I think the resort really needs to step up on the quality of meat in general. Even burgers around the resort were not good at all. The Japanese restaurant was very good - the best out of all of them. During the day they set up a buffet at the beach bar, but again it was mainly junk food (chicken nuggets, hot dogs, etc) - nothing I really wanted to eat besides guacamole & a cheese quesadilla. You could order something fresh from the kitchen instead, but it would be nice to see healthier options on the lunch buffet. They had live bands almost daily outside there which were really good - great atmosphere there. It did get tiring sitting in restaurants with the kids after a week - it would be really great if this resort had a little sandwich/ice cream place near the buffets where you could just take something to go.Entertainment - we went to a few shows at night & they were pretty good. The palladium people also are always doing some events around the pool area. We had a lot of fun at the foam party also! Great DJ! We also did the kids breakfast with Raggs which they enjoyed - they had little dog pancakes, and kid friendly food items, and all the characters came by each table for pictures.All in all, it was a great trip and a good first experience with an all inclusive!

  • thai3 : Hartlepool
1st class

I have not even returned home yet but felt the need to write my review this is the 2nd time at this hotel and 5 star it is Service superbFood fantastic and great variety Complex so clean it is spotlessActivities every minute of everyday I will defo return 1 small negative rooms could do with an update but you only sleep in it so that wouldn't put me off So anyone thinking of booking this hotel don't hesitate you won't be disappointed

  • downtime : calmar,AB
Wedding April 30 , May 7

We booked the Kantenah, for our sons wedding April 30 to May 7 2017. We all got moved to the Colonial because of our sons up grade to a Maya suite. Does not matter it's all the same .This place is amazing, we've stayed at the sister resort in P. Vallarta they are similar, but this place excels.Mexico in May was so hot. But the pools and Kantenah beach are amazing.This resort for a wedding ūüėć Absolutely beautiful Great experience , great service for our group or as a couple.One of my daughter in laws is celiac, one tip show your card right away, it takes a supervisor in a red racket, to get you special items like bread. Takes 10 minutes or more. Ate at most of the al acarts. Thai was the best, and the steak house, El dorado I think. Also at the tapas one, sorry I forget the name, but it was delicious. The buffet only a couple of times, mostly breakfast. They make amazing capacincos. So great resort, super location, easy to get around use your map for a day and a half your good too go. Side note you need to take the train, to get to white sands, most of the al a carts are there. It's pretty it's bigger and there's a boat to go on for alittle tour.Mexican vendors most nights and shows, We only saw one, too busy.

  • :
Do not stay @ kantenah - stay at colonial

We stayed at the kantenah resort, it was on the opposite side of the beach area- I asked when we checked in If they can get us something closer since I'm still recovering from a spinal injury and it's hard for me to walk around as much as anyone else can... but nope! The room was nice. I'm in my late 20s so i would have thought they would be more understanding of my situation but the person who checked us in could care less. The night we landed, the flight was an hour delayed .. transportation took 30 minutes to wait for everyone ... Transportation from airport to resort at 10pm was an hour and 40min (cheap Caribbean either lied by saying "45 minutes" or just wanted to sell their transportation. It was ridiculous.Check in: we got to the resort around midnight and only one person checking in who is super sarcastic.. had to wait in the line for about 20 minutes & like i stated previously it was on the opposite side of the beach. We finally got to the room @ 12:45am guess what ? No room service after 11pm! Lovely right?! We had to go get food by the beach so at least we didn't starve. Room service does not start until 11am-11pm you have to go to the lobby to get breakfast & we always missed it because it was hot and I couldn't walk that much. Anyhow lunch & dinner was buffet. Nothing amazing! I threw up after eating dinner. Make sure you bring pesos cause you won't get any work done unless you tip. We were tipping in dollars and people still were rude. I needed a birthday cake and I told them this while making reservation and all they did was write happy bday on a plate. Pathetic. Pool area was fun - there was a couple who kept asking to swap wives so heads up. The morning we were suppose to Check out we had to get to the lobby by 6:50... I called the reception @6:30 who happen to be the same person who checked us in...what a moron! He was suppose to send a trolley since we had bags and I can't walk that far but the trolley didn't come so my person had to run to the lobby to send a guy. Smh it was so stressful and hot.Overall, take a lot of money to tip- stay in colonia & not in kantenah. Room service has junk food only. Be mindful of you wanna stay in and eat. I literally starved down there --- the maid took our gifts that the resort gave us... no robes or slippers the second day / we were also suppose to pick up welcome gifts but never received that either. Hope everyone has a better vacation than what we had to deal with. Do not forget bug repellent spray & sunscreen :)

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily
  • Snacks
  • Room service (11am to 11pm)
  • Unlimited domestic beer & cocktails¬†and select international brands; house wine with meals
  • Mini-bar restocked daily with water, soft drinks, and beer¬†
  • Towels (pool/beach)
  • Free basic Wi-Fi throughout complex
  • Kids Club
  • Teen Club
  • Snorkeling
  • Kayaking
  • Paddle boards
  • Paddle boats
  • Windsurfing
  • Catamaran
  • Tennis
  • Mini-golf
  • Volleyball
  • Basketball
  • Soccer
  • Archery
  • Access to fitness facilities
  • Daily activities
  • Nightly entertainment
  • 422 rooms and suites in 15 three-storey villas and bungalows
  • 5 buffet-style¬†restaurants
  • 9 a la carte restaurants
  • 25 bars throughout complex
  • 8 Freshwater pools and 1 Seawater pool
  • Spa & Wellness Center (fee)
  • Jacuzzi
  • Fitness facilities
  • Crocodile cage with feeding shows
  • Ecological walking paths
  • Mini-golf
  • Shopping¬†
  • Dive shop
  • Motorized watersports (fee)
  • Free WiFi
  • Conference facilities (fee)
  • Currency exchange
  • ATM
  • Golf nearby (fee)

Gardenview Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Sofa bed
  • Connecting rooms
  • Balcony or Terrace
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily)¬†
  • Flat screen TV
  • Iron & Ironing board
  • 1 King or 2 Double beds
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale

Gardenview Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Shower and bathtub
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • In-room safe
  • 1 King or 2 Double beds
  • Direct dial telephone
  • Bathrobes and slippers
  • Mini-bar (water, soft drinks, beer, stocked daily)¬†
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Jacuzzi
  • Flat screen TV
  • Crib available upon request
  • Sofa bed
  • Work desk
  • Smoke detectors
  • Connecting rooms
  • Gardenview
  • Pillow menu ($)
  • Bathroom scale

Mayan Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Cabin with thatched roof and separate entrance
  • Large Balcony or Terrace with hammock
  • Exterior Mayan shower
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily)¬†
  • Flat screen TV
  • Iron & Ironing board
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale



  • Buffet for breakfast and dinner
  • Mexican/Italian

Mare Nostrum

  • √† la carte for dinner
  • Mediterranean
  • Reservations required
  • Dress code

Sumptuori Restaurant

  • √†¬†la carte for dinner
  • Japanese
  • Reservations required for Teppanyaki Tables (Japanese Style Grill)
  • Dress code


  • Kantenah Lobby Bar
  • El Teatro Theatre bar
  • Hemingway Bar
  • Mare Nostrum & Sumptuori
  • Swim-up Bar
  • Churchill Bar
  • El Rinconcito
  • La Jarra
  • Las Rocas Bar
  • El Gran Azul Bar

Baby Club (1-3 years old)

  • Located within the 'El Ranchito' Mini-club
  • Indoor and outdoor play areas
  • Trained professional staff on hand to assist the little ones
  • Open from: 9 am - 8 pm

Mini-Club 'El Ranchito' (4-12 years old)

  • Located on the beach between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa
  • Outdoor and indoor facilities
  • Arts and craft room for kids to create their own masterpiece
  • Video games (PlayStation, game cube) and volleyball
  • Children's splash pool with water slides
  • Kids can enjoy a fun-filled day of eco-friendly activities to learn about the culture and history of the surroundings
  • The club features delightful animated characters from the "Play at Palladium with Raggs" program who will sing, dance, and entertain the kids throughout the resort
  • Kids can also have breakfast with the Raggs gang
  • Large lawn play area with supervised staff hosting daily activities that are both fun and imaginative
  • Open from 9 am¬†- 11 pm

Black & White Junior Club (13-19 years old)

  • Located Poolside at 'El Rinconcito', at the Grand Palladium Kantenah Resort & Spa
  • An exclusive club just for teenagers, designed with activities to keep you entertained throughout your stay
  • A lounge for video games, online computer games, and table games such as; pool and foosball
  • Mini-disco at Grand Palladium Colonial during the evening, 2 nights per week so you can party with your new friends
  • Open from 11 am¬†- 12 midnight¬†

Child Policy

Child: 3-12 years pay special rate.
Teens: 13-17 years pay special rate.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Zentropia Spa & Wellness

Should guests wish to use the hydrotherapy facilities or wet areas of the Zentropia Spa & Wellness centre an additional fee of $10 USD per person per day will be applicable and payable locally. Clients who purchase a spa treatment will not have to pay the fee on the day of the treatment. Subject to change. 


  • Spa pools
  • Jacuzzi
  • Dry and wet sauna
  • Vapor bath
  • Hydromassage
  • Waterfalls
  • Eco-meditative cold bath
  • Massage rooms
  • Relax area
  • Gymnasium with locker rooms, air conditioning
  • Unisex hair salon

Stay at 1, Play at All - Guests can use any of the facilities located in the four resorts of the complex, except those located at The Royal Suites Yucatán by Palladium.

Honeymooners - Receive a room upgrade (based on availability at check-in), late checkout (subject to availability), and a honeymoon gift. Request at time of booking. Requires proof of marriage certificate at check-in. Must be within 2 months of wedding date.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Grand Palladium Kantenah
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Palladium Kantenah Resort and Spa
Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.