Grand Palladium Kantenah

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Our Opinion

One of the resorts found within the Palladium Riviera Maya Resort. This is a great luxury hotel that offers the all of the usual 5-star amenities. There is no shortage of activities to do around the resort. Facilities such as the spa and fitness center are well-equipped. The staff are incredibly helpful and friendly. Events and activities are always well organized. There is a good variety of food choices. However, be prepared to reserve early for a la cartes, as there are reports of long table wait times. This resort is relatively large, so it's well suited for travelers who do not mind walking long distances to venture around the resort grounds.


Overview

Beautiful surroundings, great service and delicious meals make this resort a great choice for a fun-filled vacation with family or friends! Part of the Grand Palladium four hotel complex, it offers all the amenities you could want as well as one of the most beautiful beaches in the Mayan Riviera.

Location: Directly on Kantenah beach, 25 minutes from Playa del Carmen, 10 minutes from Puerto Aventuras, approximately 60 minutes from the airport.


Highlights
  • Beautiful beachfront location
  • A number of pools including large main pool, natural saltwater pool and an adults only pool
  • Large resort complex with many dining options
  • Plenty to keep kids busy with Kid's and Teen's clubs and a water park
  • Awarded TripAdvisor's Certificate of Excellence and Travelife Gold for sustainability in tourism

tripadvisor Traveler Reviews
  • Burgman50 : Edmonton, Alberta, Canada
First Time all inclusive, very impressed!

We are a family of 5, all adults, and therefore had 2 units. My wife and I had a Mayan Suite, it is a suite in a 8 plex, ours looked out to the ocean and was very nice. Was hesitant about the outside shower but learned to really love it. My kids had a junior suite and they enjoyed it. The staff were all very friendly and helpful.The ala carte restaurants and buffets were very clean. We only had buffet supper our first night and it was good, remaining buffets were for breakfast and lunch. As for ala cartes, there are 7, we made it to 4, I'll rate them below:Japanese - fantastic, great food, great service, only 1 hour for the meal, went 2 times.Thai - fantastic, great food, service was slow the first time but fast the second, went 2 times., Ribs - great food, service was terribly slow, waited for drinks and food, 2 hour meal.Brazilian - Great service, terrible meat, I probably left more fat on my plate than actual meat I ate.The pool area was really nice, service Jorge was an awesome server, kept the drinks full.We were there for a wedding and it was the best wedding I have been to. The Bride said she was treated like royalty and the venue was perfect.Some constructive criticism for the next time I go back:1. Our suite, although very nice needs a new mattress. Also, we had to turn off our AC most nights as it started to smell like sewer gas. I actually got up one night and put water in all the floor drains as I thought that was the problem, we then realized that it comes in through the AC. Not sure if its the unit itself or if the intake was bringing in sewer vent gas.2. I would like to see the in room mini-bar stocked with some small wine bottles. There is only beer and soda, my wife doesn't drink either so wine would be a nice option, red & white.Had a wonderful 8 days there, would go back again, but also would like to try other places. How do I get into the White sands rooms on the water?

  • FrancescaMusica :
...can you judge a book by its cover?

I've waited a while to write this review because I have so much to say and really don't know where to start. We were recommended by a family friend and thought it was a good choice being that it was going to be our first time (as a family) in the Cancun/Playa del Carmen area. We did browse other places online, comparing prices vs. quality and amenities but we appreciate the person who recommended and decided to go to Grand Palladium Kantenah Resort & Spa. When you get there you feel mesmerized with the beautiful looks of their lobby area and the overall tropical ambiance. The person who received us in the front desk as very amicable and explained how everything works in the resort. It was a lot of information to digest but we grasp the most important things, and I believe that she was the only person that was courteous and friendly in the entire trip... Yes. The rest of the staff really did not show any sympathy or care about their guests, and I not only saw it with us but with other people (maybe a couple other people were nice to us, but can't remember). We actually had an incident the last night we were there, in which I accidentally broke a glass table top in the lobby and the manager the first thing he said was he was going to write a report and make me pay for it. Really? Yes, really, he didn't even ask if I was hurt or if I needed help, and no, I was not drunk, and didn't even have a sip of alcohol for hours and the table actually looked only shiny, but never noticed (in the 7 days we were there) that it was actually a glass on top of the table, because there wasn't even a sign. Maybe I'm asking too much and I'm used to how things work in the USA where everything is marked and with a warning sign. (NOTE: I am Venezuelan, I'm used to the "Latin American way") Now, let's talk about the food. Breakfast was very, very good. The buffet had many options, from the healthiest to the not so much... But then, lunch and dinner were not so much of a big thing. I think dinner needs to be improved a lot of notches up in their à la carte restaurants because really the Brazilian, didn't taste Brazilian; the Spanish restaurant had nothing to do with Spanish cuisine, the Italian food was a bit better, but nothing to die for. We didn't have a chance to go to other à la carte, but I think I didn't miss out on much. Their rooms are really average not to say less, they're not as big as you could imagine. I did like the balcony, though. Their pool area (in the Kantenah side) was just ok. The bar inside the pool could use some extra cleaning. Their cocktails are just bottle pre made mixes with alcohol. The beach area is very pretty, you can actually snorkel and see lots of fish and marine life. They have a kids club that looks cool but our kids didn't wanna go. This property is a 3-in-1 Resort and you can walk around or go to their other properties with their mini shuttles. The facilities are beautiful on the outside, great views and nature contact, but I do think they need to improve a lot in their customer service and kitchen. Not sure if it's a hotel problem or the entire area is like that because of they over saturation of tourism. We'll have to go back and try another hotel! I know I might have forgotten a few more things that I initially wanted to say, but I guess this is it.

  • Cody R :
Returning Soon!

We just booked our trip to Palladium for the 2nd year in a row! Last year when we went, we had nothing but GREATNESS! We are looking forward to returning this March for another amazing experience. We contemplated going to a different resort, but then questioned why would we after we had no issues at Palladium. We arrived and got upgraded right away and had the most amazing first time in Mexico! We can't wait to see you all at the end of March and are hoping for the great same experience!! :)

  • Katelynd M :
Beautiful Hotel but Expectations not Met.

We arrived on Christmas Eve and had an easy check in. We were offered a drink and were quickly taken to our room. We booked the Mayan Suite and it was beautiful! It was a little smaller than I expected and in the Kantenah Resort, they are in an 8 plex of suites. The room was clean, cool, and well maintained. The outdoor shower was wonderful! We rarely heard the people in the rooms around us and had limited issues with noise from the resort beside us (mostly music during the day). The room was right on the beach and really was the star of our stay.The food on the night of our arrival was amazing! We went to one of the buffets and they went all out with lobster, leg of beef, leg of lamb, the whole deal! We were a bit disappointed to find that the food was not like this every night. The food was okay at the buffets for the rest of our stay but repetitive and the same at all the different buffet restaurants. It was good with lots of options, but nothing to write home about. The a la carte restaurants are the real stars! The food was great and we found the waitstaff to be wonderful! We especially enjoyed the Thai restaurant. Booking a table was easy for our group of 2 and we walked right in when it opened, even without a reservation. We also used room service, which was included. It was fast, tasted good, and allowed us to enjoy the beach from our hammock when eating lunch. We have rated the service as poor due to an issue described later in this review. The service with the bartenders, waitstaff, and housekeeping was very good. They are the reasons that we did not rate the service as terrible as they worked hard and were very polite and engaging. We tipped well to show our appreciation which only helped improve our experience.The beach was beautiful! It was pretty clean, had wonderful fine, white sand, and the water was clear. There is a little reef closer to the White Sands Resort where you can see a large variety of fish. There are also areas with kelp along the whole beach where you can enjoy the marine life too. The bars and bathrooms were clean and the drinks made quickly. The hotel offers currency exchange but they run out of small bills (50s and 20s) very quickly so make sure you check with them early if you need those bills. Better yet, make sure you have more than you think you will need when you get there! It was recommended to us by the WestJet representative to tip bartenders a 20, a 50 for meals, the maid a 20 or 50 daily or to give about $10USD at the end of the visit, and a 20 to a driver within the resort.Unfortunately, our honeymoon was not all sunshine and roses. There were hidden exclusives at the hotel for members of the TravelClub and the TRS resort. We understand that those clubs should have exclusives but they were never labelled and this lead to negative interactions ("No, you can't have that. That's TRS only."). There were areas on the opposite end of the resort from the TRS resort that were exclusive only for them but had no signs to tell you that. Only after you had settled in did someone come and tell you that you had to leave. No sorry, just a, "You can't be here. This is an exclusive area." There are also exclusive shuttles that would completely ignore you if you were not part of those clubs and drive off empty. This would not have been much of a problem, except that the shuttles for non-club members were few and far between in our experience or would only want to go between the resorts instead of to the villas. We were also refused rides to our villa by transports that were not exclusive and were not offered an explanation. When they say that transportation to the villas is included, it makes it really frustrating to not be able to get transportation. This happened consistently throughout the week we were there. We also received misinformation at check-in about the hours that amenities were open. We were told that the bar near our room was 24 hours and were disappointed to find out that it was not. It was not that big of a deal but it is something to be aware of. Double check what is open and when! For the shows and restaurants, there were multiple start times posted in different areas (example: The app said 10:00, one poster said 9:30, the front desk said 9:00) and this made it tough to plan our day. Again, a small issue but still a little frustrating.Finally, we left to go to an evening show halfway through our stay (late, around 9:00pm) and came back to a letter in our door. The letter reads, "Dear guest, You have been chosen to enjoy in courtesy, the last nights of your stay in our new concept TRS Hotels. If you are interested, please confirm at reception before noon." When we went to reception before noon the next day (about 10:30am), we were told that there were no rooms left, it was first come, first serve and that we were out of luck. We politely explained that this was frustrating as the letter does not say that it is first come, first serve and we followed the directions, but the response was to say that they would put us on the wait list. When we tried to plead our case, we were offered a free beach bag (free to everyone that talks to the members club representative) and a tour of the areas that we would not be allowed to use without the upgrade. This happened in the middle of our vacation and really overshadowed the rest of the trip. No where did it say that it is first come, first serve or we would have gone to reception when we found the letter. The customer service was appalling considering that they offered us an upgrade and did not carry through, then did nothing to compensate. In hopes of reaching a compromise as they said they had no rooms, we mentioned that we would be okay with staying in our existing room if we were allowed to use the facilities that are included in the upgrade but were told no. The attitude of the people we spoke to at reception and with the Palladium Travel Club was very dismissive and we felt that our concerns and frustrations were brushed off. We also completed the survey that the resort has in their lobbies and were never contacted. This survey was completed the day after the upgrade issue in hopes that the resort would reach out to us before our stay was over (completed on the Thursday, we left on the Sunday). It has now been 2 weeks since we returned from our trip, 2 1/2 weeks since the survey was filled out, and we have not heard anything.Our room was beautiful and the beach was clean, but our experience was marred by poor customer service. This resort is supposed to be a 5 star resort but we found it to be severely lacking. It may have lots of amenities but they were mediocre or unsatisfactory in quality. As a 5 star resort, they should have customer service to reflect that rating. Had our experience with customer service been more positive (example: an offer of a complementary service in place of the upgrade), we would have no problems returning to the resort in the future. Unfortunately, it was not and we do not feel confident returning to the resort or recommending this resort to other people.

  • Adack90 : Edmonton, Canada
Great family trip.

Went for a week stay with the family right after Christmas. Rooms: our room was great, clean and great working shower. Patio was nice to sit on and have a coffee in the morning. Hair drier in the bathroom is just as good as the one from home, no need to bring one. The best part is 1 litre water bottles, 4 at a time were left. This is great since I drink 3-4 litres a day and I didn't have to track down water from the hotel bars. Also I drank water at the restaurants and bars, no need to worry it's safe to drink. Lobby: We were close to the cantina lobby. Great to have a early morning coffee in the sun or have a night cap listening to the live bands that play each night. Also the sports bar in this lobby is awesome, great bar food and the bar tenders are quick and great to chat with. At 6pm the have popcorn, fires, and pizza to munch on while you watch football, or play pool. Only complaint is that world juniors were on and I couldn't watch the boys play...this really sucked, I'm Canadian and there's a duty to watch the game. Haha. If you're going to have a sports bar have all the sports channels. Food/ restaurant and bar: This resort has a great selection of restaurants and the food is great and lots to chose from. The line for breakfast seems long, but you're waiting about 10mins some mornings to be seated, which is reasonable. The dessert at the buffet is great, and you can get ice cream from the pool bar restaurant. The only thing is the straws, if you need one make sure to ask. Sports area: There is a huge sports area, two fields to play soccer, throw a baseball or football. Basketball courts, volleyball nets, badminton nets, mini golf,Shuffle board and tennis courts. My fiancé and I had a blast in this area. Gym: You can find the gym and yoga studio in the spa. The gym is nice, the ac could be turned on more. But it's good for an early morning run or bike. I wish I did a yoga class but they only offer them at 10am and 5pm which I find not good times. 10am is eating up beach and sun time. Spa: The spa is amazing! I had the zentopia massage. I felt so relaxed my therapist was great!! I went 40min early and spent my time in the sauna, steam room and this amazing pool with water running to drown out all sounds. The greeted me with a warm robe and nice warm neck pillow and took me to a relaxation room to wait for my therapist. He explained everything and had excellent pressure. My 80min massage ended with a mimosa. I've had some terrible massage experiences at other resorts but this one was excellent. Pool: okay good thing there is a kids area, a separate pool with slides for them, because the main pool is 5'3 deep...I'm 5'3...I love swimming but when you go to the swim up bar you have no choice but to stay there or hang onto a taller family member to make it anywhere with your drink. What I would suggest is for the resort to invest in drink floaters or for you to bring one from the dollar store with you. I saw someone with them and I was jealous. Resort bathrooms: bathrooms were always clean and stocked. They also have shower rooms in the lobby so when you checkout if you have a few hours to wait till you need to get to the airport, feel free to hit the beach and shower off and change into clean clothes before hitting the shuttle to the airport. Beach: beautiful and lots of activities to do. The beach bars and 24 hour restaurant is great. I would recommend going on the Segway tour, I was very hesitant at first but I had a blast! They're so fun! Downside: The resort is big and took some time getting used to finding things. But there are side roads for golf carts to drive on to get you from point A to B but sometimes you need to walk on these roads to get to places too, and there were full size trucks ripping down them very quickly which I found unsafe. Upside: they have resort cats here, they are super friendly and love a few pets and ice cream.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • 3 meals daily
  • Snacks
  • Room service (11am to 11pm)
  • Unlimited domestic beer & cocktails and select international brands; house wine with meals
  • Mini-bar restocked daily with water, soft drinks, and beer 
  • Towels (pool/beach)
  • Free basic Wi-Fi throughout complex
  • Kids Club
  • Teen Club
  • Snorkeling
  • Kayaking
  • Paddle boards
  • Paddle boats
  • Windsurfing
  • Catamaran
  • Tennis
  • Mini-golf
  • Volleyball
  • Basketball
  • Soccer
  • Archery
  • Access to fitness facilities
  • Daily activities
  • Nightly entertainment
  • 422 rooms and suites in 15 three-storey villas and bungalows
  • 5 buffet-style restaurants
  • 9 a la carte restaurants
  • 25 bars throughout complex
  • 8 Freshwater pools and 1 Seawater pool
  • Spa & Wellness Center (fee)
  • Jacuzzi
  • Fitness facilities
  • Crocodile cage with feeding shows
  • Ecological walking paths
  • Mini-golf
  • Shopping 
  • Dive shop
  • Motorized watersports (fee)
  • Free WiFi
  • Conference facilities (fee)
  • Currency exchange
  • ATM
  • Golf nearby (fee)

Gardenview Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Sofa bed
  • Connecting rooms
  • Balcony or Terrace
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • 1 King or 2 Double beds
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale

Gardenview Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Shower and bathtub
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • In-room safe
  • 1 King or 2 Double beds
  • Direct dial telephone
  • Bathrobes and slippers
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Jacuzzi
  • Flat screen TV
  • Crib available upon request
  • Sofa bed
  • Work desk
  • Smoke detectors
  • Connecting rooms
  • Gardenview
  • Pillow menu ($)
  • Bathroom scale

Mayan Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Cabin with thatched roof and separate entrance
  • Large Balcony or Terrace with hammock
  • Exterior Mayan shower
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale

Restaurants

Tikal

  • Buffet for breakfast and dinner
  • Mexican/Italian

Mare Nostrum

  • à la carte for dinner
  • Mediterranean
  • Reservations required
  • Dress code

Sumptuori Restaurant

  • à la carte for dinner
  • Japanese
  • Reservations required for Teppanyaki Tables (Japanese Style Grill)
  • Dress code

Bars

  • Kantenah Lobby Bar
  • El Teatro Theatre bar
  • Hemingway Bar
  • Mare Nostrum & Sumptuori
  • Swim-up Bar
  • Churchill Bar
  • El Rinconcito
  • La Jarra
  • Las Rocas Bar
  • El Gran Azul Bar

Baby Club (1-3 years old)

  • Located within the 'El Ranchito' Mini-club
  • Indoor and outdoor play areas
  • Trained professional staff on hand to assist the little ones
  • Open from: 9 am - 8 pm

Mini-Club 'El Ranchito' (4-12 years old)

  • Located on the beach between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa
  • Outdoor and indoor facilities
  • Arts and craft room for kids to create their own masterpiece
  • Video games (PlayStation, game cube) and volleyball
  • Children's splash pool with water slides
  • Kids can enjoy a fun-filled day of eco-friendly activities to learn about the culture and history of the surroundings
  • The club features delightful animated characters from the "Play at Palladium with Raggs" program who will sing, dance, and entertain the kids throughout the resort
  • Kids can also have breakfast with the Raggs gang
  • Large lawn play area with supervised staff hosting daily activities that are both fun and imaginative
  • Open from 9 am - 11 pm

Black & White Junior Club (13-19 years old)

  • Located Poolside at 'El Rinconcito', at the Grand Palladium Kantenah Resort & Spa
  • An exclusive club just for teenagers, designed with activities to keep you entertained throughout your stay
  • A lounge for video games, online computer games, and table games such as; pool and foosball
  • Mini-disco at Grand Palladium Colonial during the evening, 2 nights per week so you can party with your new friends
  • Open from 11 am - 12 midnight 

Child Policy

Child: 3-12 years pay special rate.
Teens: 13-17 years pay special rate.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Zentropia Spa & Wellness

Should guests wish to use the hydrotherapy facilities or wet areas of the Zentropia Spa & Wellness centre an additional fee of $10 USD per person per day will be applicable and payable locally. Clients who purchase a spa treatment will not have to pay the fee on the day of the treatment. Subject to change. 

Facilities

  • Spa pools
  • Jacuzzi
  • Dry and wet sauna
  • Vapor bath
  • Hydromassage
  • Waterfalls
  • Eco-meditative cold bath
  • Massage rooms
  • Relax area
  • Gymnasium with locker rooms, air conditioning
  • Unisex hair salon

Stay at 1, Play at All - Guests can use any of the facilities located in the four resorts of the complex, except those located at The Royal Suites Yucatán by Palladium.

Honeymooners - Receive a room upgrade (based on availability at check-in), late checkout (subject to availability), and a honeymoon gift. Request at time of booking. Requires proof of marriage certificate at check-in. Must be within 2 months of wedding date.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.



Resort Location Map


  • Grand Palladium Kantenah
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Palladium Kantenah Resort and Spa
Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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