Grand Palladium Kantenah

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

One of the resorts found within the Palladium Riviera Maya Resort. This is a great luxury hotel that offers the all of the usual 5-star amenities. There is no shortage of activities to do around the resort. Facilities such as the spa and fitness center are well-equipped. The staff are incredibly helpful and friendly. Events and activities are always well organized. There is a good variety of food choices. However, be prepared to reserve early for a la cartes, as there are reports of long table wait times. This resort is relatively large, so it's well suited for travelers who do not mind walking long distances to venture around the resort grounds.


Overview

Beautiful surroundings, great service and delicious meals make this resort a great choice for a fun-filled vacation with family or friends! Part of the Grand Palladium four hotel complex, it offers all the amenities you could want as well as one of the most beautiful beaches in the Mayan Riviera.

Location: Directly on Kantenah beach, 25 minutes from Playa del Carmen, 10 minutes from Puerto Aventuras, approximately 60 minutes from the airport.


Highlights
  • Beautiful beachfront location
  • A number of pools including large main pool, natural saltwater pool and an adults only pool
  • Large resort complex with many dining options
  • Plenty to keep kids busy with Kid's and Teen's clubs and a water park
  • Awarded TripAdvisor's Certificate of Excellence and Travelife Gold for sustainability in tourism

tripadvisor Traveler Reviews
  • Laura S :
First time at all inclusive resort

This was our first time at an all inclusive, we normally stay in a hotel and tour the local spots. It was disappointing. All the food whether in a restaurant or at the buffet was cold or luke warm. We had to constantly request hot food. The service was sporadic, we left a tip and instructions of what to stock in the mini bar, after 3 calls to the front desk we gave up as they never did get it right. We were able to get Bohemian one day at the beach bar by our room, the next day the staff would not serve the beer. We did not receive a requested wake up call and almost missed a tour we had booked. On the positive side, the beach was beautiful and we could snorkel right off our beach. Our room was very spacious and clean and we loved the outdoor shower. Staff were extremely friendly. We enjoyed walking throughout the many trails on the resort and it was conveniently located between Playa del Carmen and Tulum, with convenient taxi or bus access.

  • Cincoski : Hugo, Minnesota
Nice vacation, some hiccups!

This is our 5th time traveling to Mexico the last 4 years. We have previously stayed at Dreams resorts in Tulum and Puerto Aventuras. We fell in love with Akumal during our visits, so were excited to try this resort out. My husband and I arrived at the Kantenah for my birthday last week. At check in, we were told our room had been moved to the colonial side. We had a few hours til it was ready, so we grabbed some lunch and went to the beach where our friends who arrived a few days prior were waiting for us. When we came back at 3, a new person was at the front desk, and said our room had been switched back to the Kantenah side and had been ready since we arrived.sWe were a little upset about all the switching, so they then put us back on the Colonial side! By this point I was ready to change and settle in my room. We were shown to our room which was in villa 6 and was gorgeous. It had a nice size balcony, king bed, and nice shower/tub for the bathroom. I was very happy with it. This was my first time traveling away from my baby, so there was a fridge I could keep pumped milk in which was fabulous too. Some negatives were that the power would go on and off periodically. Also, our tv would lose connection and go to a blank screen. The food was pretty good. Our favorite was the Hibachi. Portofino had excellent Lasagna as well. The room service was very good. We had some wraps and burritos. Arrived timely and hot. The buffets were hit or miss like previous posts said. Some stuff was luke warm. I never had a problem finding something to eat though. We did have some weird staff encounters there. For lunch, one of the hostesses questioned my friend for 5 minutes on whether her clothes were dry or not to sit in the buffet. Our hair was damp from being outside, but our clothes were completely dry. She kept saying the chairs would get wet if we were wet....which we understood....but we were dry! Finally were able to sit down and enjoy lunch. The irony is, on our last day it down poured on us on the way to breakfast so we were soaking wet, and got seated right away!The beach is fabulous. Soft white sand. Nice clear water. We snorkeled every day off the side reef by the turtle sanctuary. We saw quite a few varieties of fish, sting rays, and some urchins. The drinks were good. If one was too weak, they had no issue adding more to it. We did find that different areas didn't know how to make drinks that other bars did. Our favorite bartender was Irvin at the beach bar on the Kantenah side. His drinks were always delicious. My fav was the Mango Mojito. I had their rose and white wine as well. I did have a glass of white that came out looking like apple juice. I thought it was a joke at first, but it was a bottle that went bad! I stuck to rose after that haha. They had fun little pop up bars at night. We enjoyed the Sangria and Martini ones the best. The only other issue we had was we went to Akumal and returned via Collectivo. When we returned, we were almost to our room and a guard had been following us saying we had to go back to the lobby. My hotel bracelet had fallen off and I needed to get a new one. I told him I was going to pump and would be down in 10 minutes to get a new one. Mind you we were practically to our room by then. He yelled at us in front of a group of people walking by, and said we must come now. I was so humiliated. He treated us like we were criminals. We went to the lobby, got my new band and went back to our room. He wouldn't even look us in the eye. Worst part of the trip and reason we won't return and that I am not giving this review 5 stars. Check out was easy. Daniel at the lobby was very pleasant and helpful. We probably won't be going back to this resort due to the issues we had, but it is in a beautiful location and we had a good time.

  • John Z : Vancouver, Canada
Jungle Paradise Beside the Beach

We had never stayed at a resort that was built in a mangrove before, but Grand Palladium did it well. The vibe was a mix of jungle, park, zoo, playground and luxury resort. Good buffets, bars and some great a la carte resaurants spread over a large area made it easy to find something good to eat and drink. There were lots of fun activities to do in the main Colonial beach and pool areas, but it was also easy to find quiet relaxation in the Kantenah beach area. Our 2nd floor, beach front room, with out door "Mayan" shower was perfect. 50 metres to the Caribbean sea with a beach bar close at hand. We highly rcommend and will go here again.

  • Martin Armin K :
First time in Mexico ... great holiday!

My girlfried and me stayed twelve days at Grand Palladium Kantenah.Overall it was one of the beautiful hotels that we had ever visited so far.The hotel complex is very large, so it's never crowded .. even at the main pool or the beach. You can see that they to preserve as much as possible the surrounding nature when they built the hotel. We could always watch a lot of animals.The hotel room meet our requirements without any complains. Cleaning every day.You can choose between a lot of differents restaurant from buffet to asian cuisine to a steak house. So it fits every taste. The quality of the food and the service in the restaurant were also very nice!There are a lot of different activities at choise (most of them free) or you can even relex. The animation team was always very friendly and funny but never pushy.I want to highlight especially Oscar. We had a lot of fun. What a cool guy!So if you are looking for a great hotel offside the main action in Cancun (60 min), that offers everything that you as a guest wish to have, you have a match!PS: Excuse my bad english ... I'm from Germany.

  • katdun44 : Abbotsford, Canada
Great resort, terrible travel club

I gave this a mixed review because there is so much that is amazing about this resort. This review is about the travel club. For myself and my family this experience has been tarnished by our treatment from the travel club reservations and management we've been allowed to talk to. We have been members for over 5 years. We just booked one of our "free weeks" for February 2018. We've now been told that despite being what was top level members in 2012, that we are no longer entitled to the same room we had in 2016. We specifically requested the same room we were encouraged to use the last time. We also appear to have been discriminated against as we are expected to pay extra for our 4 year old son ($500 per week extra) that normally would be free if it was a week we were paying for. Keeping in mind these "free weeks" were paid up front. We are now at the point where we are dreading the trip in February rather than looking forward to it. Unfortunately we have to return to the palladium at least until we use our "free weeks" and because we've already booked our flights as we were under the impression the room would not be an issue. The 2 managers we've spoken to have been awful, giving us the run around. But we don't know who else to talk to as these people aren't willing to let us talk to anyone higher up. So disheartening. Beware of the travel club. Once they have all of your money you are on your own when it come to booking and being satisfied with what you get.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • 3 meals daily
  • Snacks
  • Room service (11am to 11pm)
  • Unlimited domestic beer & cocktails and select international brands; house wine with meals
  • Mini-bar restocked daily with water, soft drinks, and beer 
  • Towels (pool/beach)
  • Free basic Wi-Fi throughout complex
  • Kids Club
  • Teen Club
  • Snorkeling
  • Kayaking
  • Paddle boards
  • Paddle boats
  • Windsurfing
  • Catamaran
  • Tennis
  • Mini-golf
  • Volleyball
  • Basketball
  • Soccer
  • Archery
  • Access to fitness facilities
  • Daily activities
  • Nightly entertainment
  • 422 rooms and suites in 15 three-storey villas and bungalows
  • 5 buffet-style restaurants
  • 9 a la carte restaurants
  • 25 bars throughout complex
  • 8 Freshwater pools and 1 Seawater pool
  • Spa & Wellness Center (fee)
  • Jacuzzi
  • Fitness facilities
  • Crocodile cage with feeding shows
  • Ecological walking paths
  • Mini-golf
  • Shopping 
  • Dive shop
  • Motorized watersports (fee)
  • Free WiFi
  • Conference facilities (fee)
  • Currency exchange
  • ATM
  • Golf nearby (fee)

Gardenview Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Sofa bed
  • Connecting rooms
  • Balcony or Terrace
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • 1 King or 2 Double beds
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale

Gardenview Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Shower and bathtub
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • In-room safe
  • 1 King or 2 Double beds
  • Direct dial telephone
  • Bathrobes and slippers
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Jacuzzi
  • Flat screen TV
  • Crib available upon request
  • Sofa bed
  • Work desk
  • Smoke detectors
  • Connecting rooms
  • Gardenview
  • Pillow menu ($)
  • Bathroom scale

Mayan Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Cabin with thatched roof and separate entrance
  • Large Balcony or Terrace with hammock
  • Exterior Mayan shower
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale

Restaurants

Tikal

  • Buffet for breakfast and dinner
  • Mexican/Italian

Mare Nostrum

  • à la carte for dinner
  • Mediterranean
  • Reservations required
  • Dress code

Sumptuori Restaurant

  • à la carte for dinner
  • Japanese
  • Reservations required for Teppanyaki Tables (Japanese Style Grill)
  • Dress code

Bars

  • Kantenah Lobby Bar
  • El Teatro Theatre bar
  • Hemingway Bar
  • Mare Nostrum & Sumptuori
  • Swim-up Bar
  • Churchill Bar
  • El Rinconcito
  • La Jarra
  • Las Rocas Bar
  • El Gran Azul Bar

Baby Club (1-3 years old)

  • Located within the 'El Ranchito' Mini-club
  • Indoor and outdoor play areas
  • Trained professional staff on hand to assist the little ones
  • Open from: 9 am - 8 pm

Mini-Club 'El Ranchito' (4-12 years old)

  • Located on the beach between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa
  • Outdoor and indoor facilities
  • Arts and craft room for kids to create their own masterpiece
  • Video games (PlayStation, game cube) and volleyball
  • Children's splash pool with water slides
  • Kids can enjoy a fun-filled day of eco-friendly activities to learn about the culture and history of the surroundings
  • The club features delightful animated characters from the "Play at Palladium with Raggs" program who will sing, dance, and entertain the kids throughout the resort
  • Kids can also have breakfast with the Raggs gang
  • Large lawn play area with supervised staff hosting daily activities that are both fun and imaginative
  • Open from 9 am - 11 pm

Black & White Junior Club (13-19 years old)

  • Located Poolside at 'El Rinconcito', at the Grand Palladium Kantenah Resort & Spa
  • An exclusive club just for teenagers, designed with activities to keep you entertained throughout your stay
  • A lounge for video games, online computer games, and table games such as; pool and foosball
  • Mini-disco at Grand Palladium Colonial during the evening, 2 nights per week so you can party with your new friends
  • Open from 11 am - 12 midnight 

Child Policy

Child: 3-12 years pay special rate.
Teens: 13-17 years pay special rate.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Zentropia Spa & Wellness

Should guests wish to use the hydrotherapy facilities or wet areas of the Zentropia Spa & Wellness centre an additional fee of $10 USD per person per day will be applicable and payable locally. Clients who purchase a spa treatment will not have to pay the fee on the day of the treatment. Subject to change. 

Facilities

  • Spa pools
  • Jacuzzi
  • Dry and wet sauna
  • Vapor bath
  • Hydromassage
  • Waterfalls
  • Eco-meditative cold bath
  • Massage rooms
  • Relax area
  • Gymnasium with locker rooms, air conditioning
  • Unisex hair salon

Stay at 1, Play at All - Guests can use any of the facilities located in the four resorts of the complex, except those located at The Royal Suites Yucatán by Palladium.

Honeymooners - Receive a room upgrade (based on availability at check-in), late checkout (subject to availability), and a honeymoon gift. Request at time of booking. Requires proof of marriage certificate at check-in. Must be within 2 months of wedding date.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.



Resort Location Map


  • Grand Palladium Kantenah
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Palladium Kantenah Resort and Spa
Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.