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Grand Palladium Kantenah

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
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Our Opinion

One of the resorts found within the Palladium Riviera Maya Resort. This is a great luxury hotel that offers the all of the usual 5-star amenities. There is no shortage of activities to do around the resort. Facilities such as the spa and fitness center are well-equipped. The staff are incredibly helpful and friendly. Events and activities are always well organized. There is a good variety of food choices. However, be prepared to reserve early for a la cartes, as there are reports of long table wait times. This resort is relatively large, so it's well suited for travelers who do not mind walking long distances to venture around the resort grounds.


Overview

Beautiful surroundings, great service and delicious meals make this resort a great choice for a fun-filled vacation with family or friends! Part of the Grand Palladium four hotel complex, it offers all the amenities you could want as well as one of the most beautiful beaches in the Mayan Riviera.

Location: Directly on Kantenah beach, 25 minutes from Playa del Carmen, 10 minutes from Puerto Aventuras, approximately 60 minutes from the airport.


Highlights
  • Beautiful beachfront location
  • A number of pools including large main pool, natural saltwater pool and an adults only pool
  • Large resort complex with many dining options
  • Plenty to keep kids busy with Kid's and Teen's clubs and a water park
  • Awarded TripAdvisor's Certificate of Excellence and Travelife Gold for sustainability in tourism

tripadvisor Traveler Reviews
  • James G :
A few hints

Just returned before New Years.Nice clean resort eco friendly nice pools, but here are a few negatives:Too much walking for elderly and families with strollers Breakfast buffet was the best lunch and dinner yuck, very similar to cruise buffets everyone for themselves On web site they said there's a dress code not true or enforced Reservations at specialty restaurants a big hassle, the Italian was the bestJust like a cruise everyone lays towels down to save seats so get up early It would be wise to bring lots of $1's and $5's for tips to get better service and drinks no change is available Overall like going on a low end cruise with free water downed drinks👎👎👎👎

  • VelinaND : Ruse, Bulgaria
Wonderful placevfor vacation

Grand Palladium is a wonderful resort for a family vacation. The resort is big, including 4-5 hotels, many restaurants and many buffets, many lobbies, multiple pools. There is a train between different hotel lobbies. The people of Grand Palladium are so friendly and helpful. The most amazing thing for the kids and not so, was finding different animals walking free around the resort /we never saw coatis and agoutis before/. There is no negativity to say about this place. The New Year's eve was so fun. Wonderful time.

  • 154919Michaelt29 : Lethbridge, Canada
A very nice resort with room for improvement

the staff were very nice and were very accommodating. The cleaning staff were excellent and it was A+ each day. Our room was nice and a little dated but it still was enough for our week there. Our screen door fell off and i noticed a few like that. The Resort is very big and actually holds three to four resorts in one. We had kids so we kept busy with family fun rather than adult fun. I definitely would go back again.

  • HB92397 : Pennsylvania
Outstanding in every area and our new favorite resort!

We were former Beaches Turks and Caicos regulars for several years until they out priced us. After that, we started going to Dreams Resorts (Tulum, Riviera Cancun, and Las Mareas). Wanting to get a quick winter get away and not pay the additional price of Dreams we decided to try GP Kantenah after a coworker highly recommended it. After staying a week at GP we are completely sold on their resort and will return. I will compare the resort to Dreams:Location: The beach at Grand Palladium was far better than Riviera Cancun and a little better than Tulum. It is about an hour drive from Cancun airport.Overall Resort: The property is huge, however there are "trains" that take you between the resorts and golf carts can be requested for a pickup as well. We had no problems navigating the resort and never felt lost. The landscape of the resort was very comforting to us as it is very nature like. The rooms are on the exterior of the resort and you walk on walkways through mangroves to get to the pool and restaurants.Pool/Beach Chairs: We found Grand Palladium to be superior in this area. There are more than enough chairs around the pool and on the beach. One of the things that always irritated us at resorts are the rude people that feel the need to go down at 7am and reserve blocks of chairs for their party only to come down at 2pm, if at all. Grand Palladium's answer to this is towel cards. At check in they give you one card per person. When you need a towel you give your card to the person at the towel shack and they give you a towel. If you need a fresh or clean towel they exchange it with you. When you are done with the towel you give them your towel and they give you your card back. This policy keeps those rude people from laying towels all over the resort "saving" chairs that they don't use or that couple that gets 5 towels and takes 5 chairs to prevent anyone sitting next to them. They say that if you lose your towel you will be charged $20 to get another card.(someone walked off with one of my towels, I politely explained my predicament to the attendant, and he slid me a towel for free) Either way there is no need to have more than one towel at a time.Restaurants/Food: I found the food to be better at the GP then Dreams. With such a large resort there were so many choices that we didn't get to all of the restaurants in the week that we were there. The Brazilian Steak house was awesome. There were times when we went to the a la carte restaurants that we were told there was a wait. This didn't bother us because it it common sense. If every one goes to eat at the same time, they can't seat everyone at once, no different then when you go out to eat where you live. Every restaurant has a bar in the general area so you can have drinks or they will give you a pager where you can go to the lobby bar and have drinks or just hang out until your table is ready.Alcohol: I don't need to have the best of everything. I was happy with the drinks and found no issue with anything. The bartenders were not shy with the pours and always poured extra if you asked. I'm a beer drinker and the only option was Dos Equis and Dos Equis Amber. While I'm a craft beer guy, I don't expect to get craft beer at resorts. Service: The service was outstanding at every area of the resort. From bell boys, to the front desk, the maids, the hostesses, and servers I can not give the workers a high enough rating.Another area that I feel makes Grand Palladium rise above Dreams is that they do not have the separate tiers so you do not feel like you are missing something. Dreams always pushed their Preferred rooms that get you faster check in and access to special bars. if you didn't upgrade you felt like you were missing something and if you did upgrade you felt like you wasted money.I am completely satisfied with the Grand Palladium experience. I am glad that my coworker suggested the resort and look forward to returning year after year.

  • Tracy C :
Great resort

Between our 3 couples, we have been on 20+ all inclusive resort trips and we were all very impressed with the Grand Palladium. With all places, there will be some minuses, but the pluses far outweigh the bad. positives: clean (they are constantly mopping floors and railings, lights,etc. grounds are lush and beautiful. beach is very long for nice walks. pools are very clean, was not too crowded when we were there. mostly adults in the riviera pool. many kids in the Colonial pool which has water slides, ping pong tables, bags game, foam party, etc. I thought the food was above average. Our lasagna had to be sent back because it was too cold, but that was the only meal with a temperature issue, and they were very apologetic about it. buffet had a nice variety. We ate at steak house - everyone thought the fillet was the best option, Italian, hibachi, and ribs and more. our party was not a fan of the ribs. chicken and steak were very good. it was not very busy, so we never had to wait long for a table. 20 minutes top. The service was top notch. Diego at the pool was one of the best pool servers we have ever had. The sports bar was a real sports bar with one large and several small TV's. Great place to watch your team win playoff game! wings were good option here!We had to use the on site doctor while there. She was very nice and I would recommend. some beach areas are rocky, so use caution when entering water. there are areas that are all sand, try to stick around there. but we could walk out very far and it was only up to our waist. This resort is large, 5 resorts in one. And because of all the greenery it can get confusing. study your map! the shuttle service to and from lobbies was very fast. You could stay in your section and it would meet all needs. But if walking is a concern, would not recommend. For anyone else, I highly recommend. We all want to go back with our kids!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily
  • Snacks
  • Room service (11am to 11pm)
  • Unlimited domestic beer & cocktails and select international brands; house wine with meals
  • Mini-bar restocked daily with water, soft drinks, and beer 
  • Towels (pool/beach)
  • Free basic Wi-Fi throughout complex
  • Kids Club
  • Teen Club
  • Snorkeling
  • Kayaking
  • Paddle boards
  • Paddle boats
  • Windsurfing
  • Catamaran
  • Tennis
  • Mini-golf
  • Volleyball
  • Basketball
  • Soccer
  • Archery
  • Access to fitness facilities
  • Daily activities
  • Nightly entertainment
  • 422 rooms and suites in 15 three-storey villas and bungalows
  • 5 buffet-style restaurants
  • 9 a la carte restaurants
  • 25 bars throughout complex
  • 8 Freshwater pools and 1 Seawater pool
  • Spa & Wellness Center (fee)
  • Jacuzzi
  • Fitness facilities
  • Crocodile cage with feeding shows
  • Ecological walking paths
  • Mini-golf
  • Shopping 
  • Dive shop
  • Motorized watersports (fee)
  • Free WiFi
  • Conference facilities (fee)
  • Currency exchange
  • ATM
  • Golf nearby (fee)

Gardenview Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Sofa bed
  • Connecting rooms
  • Balcony or Terrace
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • 1 King or 2 Double beds
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale

Gardenview Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Shower and bathtub
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • In-room safe
  • 1 King or 2 Double beds
  • Direct dial telephone
  • Bathrobes and slippers
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Jacuzzi
  • Flat screen TV
  • Crib available upon request
  • Sofa bed
  • Work desk
  • Smoke detectors
  • Connecting rooms
  • Gardenview
  • Pillow menu ($)
  • Bathroom scale

Mayan Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Cabin with thatched roof and separate entrance
  • Large Balcony or Terrace with hammock
  • Exterior Mayan shower
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • Jacuzzi
  • Gardenview
  • Feather pillows
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale

Restaurants

Tikal

  • Buffet for breakfast and dinner
  • Mexican/Italian

Mare Nostrum

  • à la carte for dinner
  • Mediterranean
  • Reservations required
  • Dress code

Sumptuori Restaurant

  • à la carte for dinner
  • Japanese
  • Reservations required for Teppanyaki Tables (Japanese Style Grill)
  • Dress code

Bars

  • Kantenah Lobby Bar
  • El Teatro Theatre bar
  • Hemingway Bar
  • Mare Nostrum & Sumptuori
  • Swim-up Bar
  • Churchill Bar
  • El Rinconcito
  • La Jarra
  • Las Rocas Bar
  • El Gran Azul Bar

Baby Club (1-3 years old)

  • Located within the 'El Ranchito' Mini-club
  • Indoor and outdoor play areas
  • Trained professional staff on hand to assist the little ones
  • Open from: 9 am - 8 pm

Mini-Club 'El Ranchito' (4-12 years old)

  • Located on the beach between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa
  • Outdoor and indoor facilities
  • Arts and craft room for kids to create their own masterpiece
  • Video games (PlayStation, game cube) and volleyball
  • Children's splash pool with water slides
  • Kids can enjoy a fun-filled day of eco-friendly activities to learn about the culture and history of the surroundings
  • The club features delightful animated characters from the "Play at Palladium with Raggs" program who will sing, dance, and entertain the kids throughout the resort
  • Kids can also have breakfast with the Raggs gang
  • Large lawn play area with supervised staff hosting daily activities that are both fun and imaginative
  • Open from 9 am - 11 pm

Black & White Junior Club (13-19 years old)

  • Located Poolside at 'El Rinconcito', at the Grand Palladium Kantenah Resort & Spa
  • An exclusive club just for teenagers, designed with activities to keep you entertained throughout your stay
  • A lounge for video games, online computer games, and table games such as; pool and foosball
  • Mini-disco at Grand Palladium Colonial during the evening, 2 nights per week so you can party with your new friends
  • Open from 11 am - 12 midnight 

Child Policy

Child: 3-12 years pay special rate.
Teens: 13-17 years pay special rate.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Zentropia Spa & Wellness

Should guests wish to use the hydrotherapy facilities or wet areas of the Zentropia Spa & Wellness centre an additional fee of $10 USD per person per day will be applicable and payable locally. Clients who purchase a spa treatment will not have to pay the fee on the day of the treatment. Subject to change. 

Facilities

  • Spa pools
  • Jacuzzi
  • Dry and wet sauna
  • Vapor bath
  • Hydromassage
  • Waterfalls
  • Eco-meditative cold bath
  • Massage rooms
  • Relax area
  • Gymnasium with locker rooms, air conditioning
  • Unisex hair salon

Stay at 1, Play at All - Guests can use any of the facilities located in the four resorts of the complex, except those located at The Royal Suites Yucatán by Palladium.

Honeymooners - Receive a room upgrade (based on availability at check-in), late checkout (subject to availability), and a honeymoon gift. Request at time of booking. Requires proof of marriage certificate at check-in. Must be within 2 months of wedding date.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.



Resort Location Map


  • Grand Palladium Kantenah
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Palladium Kantenah Resort and Spa
Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.