Grand Palladium Riviera

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Our Opinion

The Grand Palladium Riviera is a good 4.5-star luxury resort. While it does offer the basic amenities of a high-end resort, there are other resorts that offer better luxuries. The buffet restaurants are far more of a superior option than the a la cartes. The rooms could use a little bit of a revamp, as there have been some reports that the bathrooms have a tendency to get a little leaky. The beach view is incredible. However, the grounds are a little rocky. This is a great resort for those who like large scale hotels. There are both shuttle and walking options in getting around the hotel. It is advised though that guests should know the layout well to avoid getting lost.


Located in the Palladium Resort complex, the Grand Palladium Riviera shares its facilities with the Grand Palladium Colonial, Kantenah and White Sand resorts and faces a kilometre of private beach. Respecting the flora and fauna of the area, this resort was built with all buildings blending into the natural surroundings. Nestled in a mangrove forest facing the Caribbean sea of the Mayan Riviera, Grand Palladium Riviera Resort and Spa offers all-suite accommodations in nine peaceful villas, including Suites suitable for up to five guests. 

Location: Located on Kantenah Beach, 25 minutes from Playa del Carmen & 80 minutes from the airport.

  • Beautiful beachfront location
  • A number of pools including large main pool, natural saltwater pool and an adults only pool
  • Large resort complex with many dining options
  • Extensive Spa facilities with a private pool and hydrotherapy area
  • Lots of family activities with Kid's and Teen's clubs and a water park
  • Awarded TripAdvisor's Certificate of Excellence and Travelife Gold for sustainability in tourism

tripadvisor Traveler Reviews
  • Graham W : Greater London, United Kingdom
Grand palladium Mexico riviera

This is evan. I am 12. This has been a great experience at grand palladium! I've loved coming here and would definitely again! The hotel entertainers, Eulalio and Pedro are the best entertainment team ever! They have been my favourite and best friends here! The food here was also amazing! I need to now how to make these things! Hope we visit you again soon! Thanks for the memories! Evan!

  • John G :
One of the best vacations I've ever had!

Just came back from vacation about a week ago. Had an Awesome time! The facilities, the food, the staff and everything was top notch! Ernesto, Victor, Leidy and Alisa were phenomenal!The pools and restaurants were awesome. Ambassador rooms...RIDICULOUS! Staff...TOP NOTCH.

  • tommy k : lisburn
great 2 weeks stay

2 week break in the grand palladium white sands i am writing this review to help other travellers with some tips of our experience I hope it helps you white sands is part of the palladium groupfrom the moment we arrived we were very impressed with the size of the place it is massive so so much to dowere do you start food,drink, pools etc etc staff are friendly and welcoming white sands is quieter and we always ended up back here at the end of the night.we were serviced by a waitress named Lucy she was really friendly and always welcomed us with a smile and a chat asking us about are day and making are holiday that little bit special apologises to the rest of the bar staff as I never got there names there is just to many and of course you will find this out for yourself La Laguna Buffet Restaurant breakfast and lunch I can say you will not be stuck for something to eat unless your very fussy or a model in fact I suggest you wear track bottoms as you will put on a little bit off weight 2 bloody Mary bars at breakfast brilliant cold and hot food buffet theirs something there for everyonea big thank you to young David and the rest of the staff they work really hard nothing is to much trouble we tried most of the restaurants are favourite Sumptuori Restaurant : Japanese cuisine Punta Emilia Restaurant at the beachbook at reception as they book up quickly ribs or more big burgers / steak's wont be stuck for something to eat or you can just order room service Colonial is were most of the entertainment is located a big thank you to Oscar and the team they work no stop to to entertain the guests there is themed bars through out the complex pop up bars serving cocktails mojio, gin, whiskey, vodka etc they really know how to make a cocktail. Spa : $10 dollars a day sunna steam-room whirlpools lazy river all sorts of fruit smoothies available really good value for a day treatments are extra but not forced on you Oh and theirs also a gym to use if you feel up to it tipping : its really up to you I normally tipped 20 pesos around a pound but its up to you Trips We booked a number of trips with Thomas cook the tour rep Rachel although they may be a little bit more expensive its is well worth paying as I will explain coco bongos we booked gold membership $130 dollars each this guarantees you a stool / seat and all drinks includedthe guide collected us at our hotel then left 10 of us at the bus station he took the 1st group of 10 people in the standing area of to the club 1st and said he would come back for us after 15 minutes and no guide we had to make are own way to the club once there we were put at the back of the club my seat was directly facing a large Pam tree when I got back to the hotel I made Rachael aware of the problem she was able to get us a refund from Thomas cook of $130 coco bongos sent us 2 cds 2 tee shirts and said we were free to get up and move around im sorry but I didn't pay $260 dollars to be seated in front of a pillar designed as a Pam tree I have no doubt if I had not booked with Rachael I would not have had the refund please bear this in mind when booking with agents trips to tulumgo outside the colonial the staff will direct you to the tunnelunder the road come out the other side of the road and get a colletivo 40 Mexican pesos around £1.70 to the ruins very safe and an easy way to get around once there you need to cross a busy road walk straight by the agents / sellers there is a tractor unit charges 20 pesos or just walk with the crowds Tip : if you get there early there will be one ticket booth open it costs 70 pesos to get in so you need to Que or there is guides there who will charge you $10 each to skip the crowds yes your a tourist so fer-game you decide why you want to Quetulum is hot really hot plenty of walking make sure you bring the sun tan cream water comfortable shoes etcyou can bring your swim wear and go for a swim spend as much or a little time as you like. when finished just head back and look for the colltivo another 40 pesos just tell the driver were you need dropped off Tip : do not get you picture with the Maya warriors at the shops unless you have 300 pesos to spare that what they will charge Tips : starbucks useful for the free wifi and cold drinksTips : tulum using a collectivo and queuing 150 pesos around £6.50Chichen Itzareally recommended this trip it takes around 2 hours. its a day out and really worth the experience the guide and driver were great the knowledge and expertise was priceless although in the jungle not as busy as tulum and not as hot although you still need water. cream comfortable walking shoes stop of at a cenotee on the way home so bring some swim wear make sure you use mosquito spray night and day

  • theresay931 : lexington, United States
Medical facilities a sham!

I visited the on site medical clinic while vacationing at the Grand Palladium Kantenah for sinus/cold symptoms on May 25,2017. The nurse acted like I had a serious infection and insisted that I go to the hospital for blood tests and they would provide transportation. She gave me a shot of medication that is BANNED in the US. She did not say one word about cost for the transportation. After spending over $300 for an unnecessary blood test at the hospital revealing sinus infection, I received a bill a few weeks later for $1,200 for "emergency travel and mileage fee!" I even had to pay a cab for return to the hotel. This is totally a rip off. She should have told me the cost and let me decide how to get to the hospital if I needed to go. Maybe cahoots with clinic, resort and hospital? I will not recommend this resort at all due to my experience of being significantly overcharged for an 18 mile trip to the hospital that was uncalled for and should have been taken care of at the clinic.

  • Jamie L :
Pedicure at Zentopia

My family had a great vacation at Grand Palladium Kantenah, except for the pedicure I got at (onsite) Zentopia Spa. When I booked the pedicure, the clerk asked me if I wanted a spa ($79) or a classic ($69) pedicure. I asked the difference, and she said the spa includes an exfoliation treatment. During the pedicure, the technician didn't give me the exfoliation treatment and when I asked about it, she told me I'd paid for the Classic. I showed her my receipt that said "spa". She got up angrily, went and got the exfoliation treatment and applied it. I thought perhaps someone had written the wrong type on her paper, but I sneaked a peek when I was finished and it said spa. So I feel like she was trying to rip me off. When I left, I told the spa personnel. I asked to see the description of the pedicures, like we have in the states, but they don't have anything that shows the descriptions, just different prices. The spa facilities are amazing though, and you get free access to them if you book a treatment. I also had a massage that was incredible.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily
  • Snacks
  • Room service (11am to 11pm)
  • Unlimited domestic beer & cocktails and select international brands; house wine with meals
  • Mini-bar restocked daily with water, soft drinks, and beer 
  • Towels (pool/beach)
  • Free basic Wi-Fi throughout complex
  • Kids Club
  • Teen Club
  • Snorkeling
  • Kayaking
  • Paddle boards
  • Paddle boats
  • Windsurfing
  • Catamaran
  • Tennis
  • Mini-golf
  • Volleyball
  • Basketball
  • Soccer
  • Archery
  • Access to fitness facilities
  • Daily activities
  • Nightly entertainment
  • 324 rooms and suites 
  • 5 buffet restaurants
  • 9 a la carte restaurants
  • 25 bars throughout complex
  • 8 Freshwater pools and 1 Seawater pool
  • Spa & Wellness Center (fee)
  • Jacuzzi
  • Fitness facilities
  • Crocodile cage with feeding shows
  • Ecological walking paths
  • Mini-golf
  • Shopping 
  • Dive shop
  • Motorized watersports (fee)
  • Free WiFi
  • Conference facilities (fee)
  • Currency exchange
  • ATM
  • Golf nearby (fee)

Gardenview Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Sofa bed
  • Direct dial telephone
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Jacuzzi
  • Connecting rooms
  • Gardenview 
  • Bathroom scale
  • Work desk
  • Flat screen TV
  • Crib available upon request
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • Shower and bathtub
  • Pillow menu ($)
  • In-room safe
  • Bathrobes and slippers

Gardenview Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Sofa bed
  • Direct dial telephone
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Jacuzzi
  • Connecting rooms
  • Gardenview 
  • Bathroom scale
  • Work desk
  • Flat screen TV
  • Crib available upon request
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • Shower and bathtub
  • Pillow menu ($)
  • In-room safe
  • Bathrobes and slippers



  • Buffet for breakfast, lunch and dinner
  • Mexican/Italian

La Laguna

  • Buffet for breakfast, lunch
  • Italian

Ribs & More

  • à la carte for dinner
  • Barbecue
  • Reservations required
  • Dress code

Punta Emilia

  • à la carte for dinner
  • Seafood
  • Reservations required
  • Dress code


  • à la carte for dinner
  • Italian
  • Reservations required
  • Dress code

La Lola

  • à la carte for dinner
  • Spanish
  • Reservations required
  • Dress code


  • à la carte for dinner
  • Brazilian
  • Reservations required
  • Dress code


  • Riviera Lobby Bar
  • El Teatro Theatre bar
  • Bamboo & Portofino
  • Rodizio & Ribs & More
  • La Laguna Bar
  • Punta Emilia Beach Bar
  • La Isla Bar
  • Las Rocas Pool bar

Baby Club (1-3 years old)

  • Located within the 'El Ranchito' Mini-club
  • Indoor and outdoor play areas
  • Trained professional staff on hand to assist the little ones
  • Open from: 9 am - 8 pm

Mini-Club 'El Ranchito' (4-12 years old)

  • Located on the beach between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa
  • Outdoor and indoor facilities
  • Arts and craft room for kids to create their own masterpiece
  • Video games (PlayStation, game cube) and volleyball
  • Children's splash pool with water slides
  • Kids can enjoy a fun-filled day of eco-friendly activities to learn about the culture and history of the surroundings
  • The club features delightful animated characters from the "Play at Palladium with Raggs" program who will sing, dance, and entertain the kids throughout the resort
  • Kids can also have breakfast with the Raggs gang
  • Large lawn play area with supervised staff hosting daily activities that are both fun and imaginative
  • Open from 9 am - 11 pm

Black & White Junior Club (13-19 years old)

  • Located Poolside at 'El Rinconcito', at the Grand Palladium Kantenah Resort & Spa
  • An exclusive club just for teenagers, designed with activities to keep you entertained throughout your stay
  • A lounge for video games, online computer games, and table games such as; pool and foosball
  • Mini-disco at Grand Palladium Colonial during the evening, 2 nights per week so you can party with your new friends
  • Open from 11 am - 12 midnight

Child Policy

Child: 3-12 years pay special rate.
Teens: 13-17 years pay special rate.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Zentropia Spa & Wellness

Should guests wish to use the hydrotherapy facilities or wet areas of the Zentropia Spa & Wellness centre an additional fee of $10 USD per person per day will be applicable and payable locally. Clients who purchase a spa treatment will not have to pay the fee on the day of the treatment. Subject to change. 


  • Spa pools
  • Jacuzzi
  • Dry and wet sauna
  • Vapor bath
  • Hydromassage
  • Waterfalls
  • Eco-meditative cold bath
  • Massage rooms
  • Relax area
  • Gymnasium with locker rooms, air conditioning
  • Unisex hair salon

Stay at 1, Play at All - Guests can use any of the facilities located in the four resorts of the complex, except those located at The Royal Suites Yucatán by Palladium.

Honeymooners - Receive a room upgrade (based on availability at check-in), late checkout (subject to availability), and a honeymoon gift. Request at time of booking. Requires proof of marriage certificate at check-in. Must be within 2 months of wedding date.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Grand Palladium Riviera
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Palladium Riviera Resort & Spa
Carretera ChetumaL-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.