Grand Palladium Riviera

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
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Our Opinion

The Grand Palladium Riviera is a good 4.5-star luxury resort. While it does offer the basic amenities of a high-end resort, there are other resorts that offer better luxuries. The buffet restaurants are far more of a superior option than the a la cartes. The rooms could use a little bit of a revamp, as there have been some reports that the bathrooms have a tendency to get a little leaky. The beach view is incredible. However, the grounds are a little rocky. This is a great resort for those who like large scale hotels. There are both shuttle and walking options in getting around the hotel. It is advised though that guests should know the layout well to avoid getting lost.


Overview

Located in the Palladium Resort complex, the Grand Palladium Riviera shares its facilities with the Grand Palladium Colonial, Kantenah and White Sand resorts and faces a kilometre of private beach. Respecting the flora and fauna of the area, this resort was built with all buildings blending into the natural surroundings. Nestled in a mangrove forest facing the Caribbean sea of the Mayan Riviera, Grand Palladium Riviera Resort and Spa offers all-suite accommodations in nine peaceful villas, including Suites suitable for up to five guests. 

Location: Located on Kantenah Beach, 25 minutes from Playa del Carmen & 80 minutes from the airport.


Highlights
  • Beautiful beachfront location
  • A number of pools including large main pool, natural saltwater pool and an adults only pool
  • Large resort complex with many dining options
  • Extensive Spa facilities with a private pool and hydrotherapy area
  • Lots of family activities with Kid's and Teen's clubs and a water park
  • Awarded TripAdvisor's Certificate of Excellence and Travelife Gold for sustainability in tourism

tripadvisor Traveler Reviews
  • :
Great experience!

We just got back from our vacation last week. It was me, my husband, our 2 year old daughter and my parents (we stayed in colonial). We had so much fun. I love how the hotel is so kid friendly! People were so nice and helpful, food was good, beach was beautiful, and our rooms were very clean! Service was top notch and everyone catered to our needs. If you want to indulge in a delicious mojito, visit Jose and Wilbert at their mojito stand in white sands in front of the Brazilian restaurant. They're great guys - very kind and fun to be around! We will definitely be back for more fun!

  • Carol B :
Going back for second visit

We went for 2 weeks in september 2016 and couldnt pick a fault with anything, best holiday we have ever had.Staff were lovely and very helpful, room was good and food fantasticWe are booking for september 2018....can't wait

  • Yamahammer : Howard, Ohio
Our third visit to the Grand Palladium

We stayed at the Grand Palladium Riviera for 8 days at the end of June until construction day. Unfortunately this will be that last review I do for the Riviera as on our check out day construction began to update the resort to become part of the Royal Suites. In my opinion the only down side to the updates is that the saltwater pool "Los Rocas" will no longer be accessible to anyone but Royal Suites travelers. We had no trouble checking in and all of the staff were friendly and accommodating. The only small problem we had was on our second full day at the resort our room was not cleaned. A phone call to guest services and it was never an issue again. They have instituted a new policy where you do not need reservations for most of the ala carte restaurants. You still need reservations for the Japanese restaurant. The only restaurant we did not care for was Ribs and More. Everything else was superb. We spent most of our day at the beach. We snorkeled and even saw a couple of turtles on this vacation. We really like the atmosphere of this resort, it is big and there is a lot of walking. However, you need to do something to counteract all the extra calories you are taking in with food and drink, so walking isn't all that bad. Transportation is offered between lobbies via train and you can get transportation to your villa via golf cart. The train can get very crowded and busy at night. They updated the Sports Bar since our last visit and it was a very nice place to relax and have a drink or two in the evening. I would recommend this resort to anyone with the exception of someone that has a mobility issue, there are just too many places that walking is the only option. You can find whatever you are looking for at this resort, beach, pool, activities, relaxation, great food and drink, it is all here. The Grand Palladium is a jewel of the Riviera Maya.

  • bex M : Portsmouth, United Kingdom
Friendliest people

Amazing food at all the restaurants and the people there are so nice. There's incredible sea views and brilliant pools! 100% would recommend! Entertainment at night is good, would recommend going to the white party. Nicest entertainer is definitely Roberto.

  • klaudiatrzesniowska :
10 days in paradise on earth

It was the most beautiful 10 days of my life. Mostly thanks to the amazing enternainer team People of Palladium POPsitive. Axel, Gabriel, Fernando, Oscar, Roberto thank you for making our stay so wonderful, thank you for together parties, dancing lessons, zumba, aqua areobic, yoga, beach volleyball, lots of photos, suprises games and special things every single day, everything was too perfect to be real! But for the most thank you for being true best friends. Without these guys our holidays won't be the same. So thank you one more time. If you want to make your life unforgettable just book your flight and visit Grand Palladium in Mexico. Food is the best, rooms are clean, staff is always helpfull and kind, hotel is huge and well managed, garden and hotel's area are beautiful, you can feel like in a little zoo located in jungle with lots of exotic friends. Beach and views are breathtaking, you can try some of extreme water sports, see shows with profesional dancers, join clubs for children and teenagers and listen live music oh, God..There is everything for everyone, you will never be bored. I didn't write too much to not betray you everything of Palladium and allow you discover this place for your own. But be carefull, don't care to much because if you will it can be too hard to say goodbye and go back home. I hope we will visit this magnificent place one more time! 10/10 with ❤

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily
  • Snacks
  • Room service (11am to 11pm)
  • Unlimited domestic beer & cocktails and select international brands; house wine with meals
  • Mini-bar restocked daily with water, soft drinks, and beer 
  • Towels (pool/beach)
  • Free basic Wi-Fi throughout complex
  • Kids Club
  • Teen Club
  • Snorkeling
  • Kayaking
  • Paddle boards
  • Paddle boats
  • Windsurfing
  • Catamaran
  • Tennis
  • Mini-golf
  • Volleyball
  • Basketball
  • Soccer
  • Archery
  • Access to fitness facilities
  • Daily activities
  • Nightly entertainment
  • 324 rooms and suites 
  • 5 buffet restaurants
  • 9 a la carte restaurants
  • 25 bars throughout complex
  • 8 Freshwater pools and 1 Seawater pool
  • Spa & Wellness Center (fee)
  • Jacuzzi
  • Fitness facilities
  • Crocodile cage with feeding shows
  • Ecological walking paths
  • Mini-golf
  • Shopping 
  • Dive shop
  • Motorized watersports (fee)
  • Free WiFi
  • Conference facilities (fee)
  • Currency exchange
  • ATM
  • Golf nearby (fee)

Gardenview Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Sofa bed
  • Direct dial telephone
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Jacuzzi
  • Connecting rooms
  • Gardenview 
  • Bathroom scale
  • Work desk
  • Flat screen TV
  • Crib available upon request
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • Shower and bathtub
  • Pillow menu ($)
  • In-room safe
  • Bathrobes and slippers

Gardenview Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Sofa bed
  • Direct dial telephone
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Jacuzzi
  • Connecting rooms
  • Gardenview 
  • Bathroom scale
  • Work desk
  • Flat screen TV
  • Crib available upon request
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • Shower and bathtub
  • Pillow menu ($)
  • In-room safe
  • Bathrobes and slippers

Restaurants

Kabah

  • Buffet for breakfast, lunch and dinner
  • Mexican/Italian

La Laguna

  • Buffet for breakfast, lunch
  • Italian

Ribs & More

  • à la carte for dinner
  • Barbecue
  • Reservations required
  • Dress code

Punta Emilia

  • à la carte for dinner
  • Seafood
  • Reservations required
  • Dress code

Portofino

  • à la carte for dinner
  • Italian
  • Reservations required
  • Dress code

La Lola

  • à la carte for dinner
  • Spanish
  • Reservations required
  • Dress code

Rodizio

  • à la carte for dinner
  • Brazilian
  • Reservations required
  • Dress code

Bars

  • Riviera Lobby Bar
  • El Teatro Theatre bar
  • Bamboo & Portofino
  • Rodizio & Ribs & More
  • La Laguna Bar
  • Punta Emilia Beach Bar
  • La Isla Bar
  • Las Rocas Pool bar


Baby Club (1-3 years old)

  • Located within the 'El Ranchito' Mini-club
  • Indoor and outdoor play areas
  • Trained professional staff on hand to assist the little ones
  • Open from: 9 am - 8 pm

Mini-Club 'El Ranchito' (4-12 years old)

  • Located on the beach between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa
  • Outdoor and indoor facilities
  • Arts and craft room for kids to create their own masterpiece
  • Video games (PlayStation, game cube) and volleyball
  • Children's splash pool with water slides
  • Kids can enjoy a fun-filled day of eco-friendly activities to learn about the culture and history of the surroundings
  • The club features delightful animated characters from the "Play at Palladium with Raggs" program who will sing, dance, and entertain the kids throughout the resort
  • Kids can also have breakfast with the Raggs gang
  • Large lawn play area with supervised staff hosting daily activities that are both fun and imaginative
  • Open from 9 am - 11 pm

Black & White Junior Club (13-19 years old)

  • Located Poolside at 'El Rinconcito', at the Grand Palladium Kantenah Resort & Spa
  • An exclusive club just for teenagers, designed with activities to keep you entertained throughout your stay
  • A lounge for video games, online computer games, and table games such as; pool and foosball
  • Mini-disco at Grand Palladium Colonial during the evening, 2 nights per week so you can party with your new friends
  • Open from 11 am - 12 midnight

Child Policy

Child: 3-12 years pay special rate.
Teens: 13-17 years pay special rate.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Zentropia Spa & Wellness

Should guests wish to use the hydrotherapy facilities or wet areas of the Zentropia Spa & Wellness centre an additional fee of $10 USD per person per day will be applicable and payable locally. Clients who purchase a spa treatment will not have to pay the fee on the day of the treatment. Subject to change. 

Facilities

  • Spa pools
  • Jacuzzi
  • Dry and wet sauna
  • Vapor bath
  • Hydromassage
  • Waterfalls
  • Eco-meditative cold bath
  • Massage rooms
  • Relax area
  • Gymnasium with locker rooms, air conditioning
  • Unisex hair salon

Stay at 1, Play at All - Guests can use any of the facilities located in the four resorts of the complex, except those located at The Royal Suites Yucatán by Palladium.

Honeymooners - Receive a room upgrade (based on availability at check-in), late checkout (subject to availability), and a honeymoon gift. Request at time of booking. Requires proof of marriage certificate at check-in. Must be within 2 months of wedding date.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Grand Palladium Riviera
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Palladium Riviera Resort & Spa
Carretera ChetumaL-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.