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Grand Palladium Riviera

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
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Our Opinion

The Grand Palladium Riviera is a good 4.5-star luxury resort. While it does offer the basic amenities of a high-end resort, there are other resorts that offer better luxuries. The buffet restaurants are far more of a superior option than the a la cartes. The rooms could use a little bit of a revamp, as there have been some reports that the bathrooms have a tendency to get a little leaky. The beach view is incredible. However, the grounds are a little rocky. This is a great resort for those who like large scale hotels. There are both shuttle and walking options in getting around the hotel. It is advised though that guests should know the layout well to avoid getting lost.


Located in the Palladium Resort complex, the Grand Palladium Riviera shares its facilities with the Grand Palladium Colonial, Kantenah and White Sand resorts and faces a kilometre of private beach. Respecting the flora and fauna of the area, this resort was built with all buildings blending into the natural surroundings. Nestled in a mangrove forest facing the Caribbean sea of the Mayan Riviera, Grand Palladium Riviera Resort and Spa offers all-suite accommodations in nine peaceful villas, including Suites suitable for up to five guests. 

Location: Located on Kantenah Beach, 25 minutes from Playa del Carmen & 80 minutes from the airport.

  • Beautiful beachfront location
  • A number of pools including large main pool, natural saltwater pool and an adults only pool
  • Large resort complex with many dining options
  • Extensive Spa facilities with a private pool and hydrotherapy area
  • Lots of family activities with Kid's and Teen's clubs and a water park
  • Awarded TripAdvisor's Certificate of Excellence and Travelife Gold for sustainability in tourism

tripadvisor Traveler Reviews
  • garden120 : Victoria, Canada
Warning this resort has extremely very load music

We arrived late at night to a band playing extremely load music. The band was playing very close to the check in front counter. This made it very hard to communicate with the check in clerk and to hear what they had to say. I like load music but this was over the top. When you have to yell to communicate there is a problem. Not a good way to start your holidays.The place looked beautiful and very clean. The people were very friendly and helpful but not all of the staff understands English very well. The rooms were nice and spacious. We were on the top floor of our villa and the first night it rained a lot and the rain came under our door into our suite. There was quite a puddle of water to clean up which the staff where happy to do. We were not the only suite to have water come in. A few days later we did have water dripping from our ceiling one morning not sure if that came from the AC or pipe as it did not rain that night. Some of the food in the buffet was cold and some of the meats were not fully cooked as a few times the chicken was still pink inside.The Japanese’s restaurant was the best I have ever seen, great show and the food was excellent. The main pool area had very load music the same beats over and over again. When it came to the dance lesson at the main pool area, we could hear 2 different type of music playing at the same time. One was for the dance lesson and the other from the main pool speakers. You never had a problem getting a chair around that pool area.

  • Cathy V :
Friendly, high-quality service. Loved it.

This is our 1st trip to Mexico. 4 other trips to Punta Cana, 2 of which we stayed at the Grand Palladium Punta Cana.This is our favourite place so far. Staff are very friendly and helpful. Place was spotlessly clean. Ride service from lobby to lobby and to our room was excellent. Entertainment was good. Snorkelling was good. LOVED the saltwater pool. Food was good. Restaurant service was great. Place didn't seem crowded. Loved the environmentally friendly approach - more trees/mangroves, reduced laundry, etc.One complaint that I have about all the all-inclusives I've stayed at: I would love to have a botanical tour of the grounds to learn all the flora and fauna.

  • goodlad4 : Brooklyn, New York
Everything 5 star except the beach

Great overall stay, food excellent and plentiful, no trouble accessing anyspecialty Restaurant,help very pleasant and accommodating.Property had an abundance of live entertainment with 2 full production shows and live musicdaily at the beach and pool, and nightly in the lobby.

  • dannystefania : Rochester, New York
CON CLASSE is the best - PALLADIUM needs to make a change!

CON CLASSE IS THE BEST - PALLADIUM BETTER MAKE SOME CHANGESLike most places in the Mayan Riviera, Palladium is a beautiful resort with nice quiet feel, and while every place needs some improvement, there is a big change that needs to be made. My husband and I like to stay up late listening to the music bands and Con Classe is the best we’ve heard in decades of going to Mexico. What change then needs to be made? Palladium recently cut this band down to 4 nights a week and replaced them with cheap, mediocre bands that after one hour you’ve heard enough and want to go to bed. Con Classe has been a guest favorite for years and people dance to their music. (The other groups not so much.) I don’t know why palladium did this, maybe to save money? Whatever the case, Con Classe guarantees a fun evening and if Palladium doesn’t give them more days or loses them to another hotel, we will seriously consider going somewhere else. (We used to be members of the Bahia Principe and when they got rid of their good band we never went back.) While every resort has a beach and food, the big difference is the nightly entertainment. Palladium is a large resort that has several bands playing in different locations - Con Classe is a band that should be playing 7 days a week. (Ok, in Mexico people work 6 days a week.) Palladium better stop being cheap and fix this problem fast before Con Classe goes somewhere else - and then so will we.

  • Ardmast2 : Suffolk
Overbooked hotel don't expect the room you booked

Absolutely wonderful hotel' but apparently has a reputation of being overbooked so we ended up n a room with no beach just rocks, a long walk for any meals, pools, amenities and reception area. We actually done our research and booked an ensuite near everything and ended up in a completely different hotel on a huge complex. Meals are very good, staff are very helpful and the facilities are first rate albeit miles apart.Be prepared for noise from Americans who keep shouting "let's party" even when there is only two of them together!!!Fantastic spa and treatment area.Having been to Mexico before we knew our way round so a trip to the lovely activity parks and Player de Carmen is a must especially the new 3D museum where you stand in the pictures to have a phot taken.All in all fantastic hotel, great food and drink, brilliant staff it was the over booking of the room and the vastness of distances between rooms and restaurants etc spoiled it especially after doing my research and booking the room we wanted. P.S It was thanks giving and we found out later that the room we booked went to Americans because they arrived before us on the same day - poor excuse.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily
  • Snacks
  • Room service (11am to 11pm)
  • Unlimited domestic beer & cocktails and select international brands; house wine with meals
  • Mini-bar restocked daily with water, soft drinks, and beer 
  • Towels (pool/beach)
  • Free basic Wi-Fi throughout complex
  • Kids Club
  • Teen Club
  • Snorkeling
  • Kayaking
  • Paddle boards
  • Paddle boats
  • Windsurfing
  • Catamaran
  • Tennis
  • Mini-golf
  • Volleyball
  • Basketball
  • Soccer
  • Archery
  • Access to fitness facilities
  • Daily activities
  • Nightly entertainment
  • 324 rooms and suites 
  • 5 buffet restaurants
  • 9 a la carte restaurants
  • 25 bars throughout complex
  • 8 Freshwater pools and 1 Seawater pool
  • Spa & Wellness Center (fee)
  • Jacuzzi
  • Fitness facilities
  • Crocodile cage with feeding shows
  • Ecological walking paths
  • Mini-golf
  • Shopping 
  • Dive shop
  • Motorized watersports (fee)
  • Free WiFi
  • Conference facilities (fee)
  • Currency exchange
  • ATM
  • Golf nearby (fee)

Gardenview Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Sofa bed
  • Direct dial telephone
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Jacuzzi
  • Connecting rooms
  • Gardenview 
  • Bathroom scale
  • Work desk
  • Flat screen TV
  • Crib available upon request
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • Shower and bathtub
  • Pillow menu ($)
  • In-room safe
  • Bathrobes and slippers

Gardenview Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Sofa bed
  • Direct dial telephone
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Jacuzzi
  • Connecting rooms
  • Gardenview 
  • Bathroom scale
  • Work desk
  • Flat screen TV
  • Crib available upon request
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • Shower and bathtub
  • Pillow menu ($)
  • In-room safe
  • Bathrobes and slippers



  • Buffet for breakfast, lunch and dinner
  • Mexican/Italian

La Laguna

  • Buffet for breakfast, lunch
  • Italian

Ribs & More

  • à la carte for dinner
  • Barbecue
  • Reservations required
  • Dress code

Punta Emilia

  • à la carte for dinner
  • Seafood
  • Reservations required
  • Dress code


  • à la carte for dinner
  • Italian
  • Reservations required
  • Dress code

La Lola

  • à la carte for dinner
  • Spanish
  • Reservations required
  • Dress code


  • à la carte for dinner
  • Brazilian
  • Reservations required
  • Dress code


  • Riviera Lobby Bar
  • El Teatro Theatre bar
  • Bamboo & Portofino
  • Rodizio & Ribs & More
  • La Laguna Bar
  • Punta Emilia Beach Bar
  • La Isla Bar
  • Las Rocas Pool bar

Baby Club (1-3 years old)

  • Located within the 'El Ranchito' Mini-club
  • Indoor and outdoor play areas
  • Trained professional staff on hand to assist the little ones
  • Open from: 9 am - 8 pm

Mini-Club 'El Ranchito' (4-12 years old)

  • Located on the beach between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa
  • Outdoor and indoor facilities
  • Arts and craft room for kids to create their own masterpiece
  • Video games (PlayStation, game cube) and volleyball
  • Children's splash pool with water slides
  • Kids can enjoy a fun-filled day of eco-friendly activities to learn about the culture and history of the surroundings
  • The club features delightful animated characters from the "Play at Palladium with Raggs" program who will sing, dance, and entertain the kids throughout the resort
  • Kids can also have breakfast with the Raggs gang
  • Large lawn play area with supervised staff hosting daily activities that are both fun and imaginative
  • Open from 9 am - 11 pm

Black & White Junior Club (13-19 years old)

  • Located Poolside at 'El Rinconcito', at the Grand Palladium Kantenah Resort & Spa
  • An exclusive club just for teenagers, designed with activities to keep you entertained throughout your stay
  • A lounge for video games, online computer games, and table games such as; pool and foosball
  • Mini-disco at Grand Palladium Colonial during the evening, 2 nights per week so you can party with your new friends
  • Open from 11 am - 12 midnight

Child Policy

Child: 3-12 years pay special rate.
Teens: 13-17 years pay special rate.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Zentropia Spa & Wellness

Should guests wish to use the hydrotherapy facilities or wet areas of the Zentropia Spa & Wellness centre an additional fee of $10 USD per person per day will be applicable and payable locally. Clients who purchase a spa treatment will not have to pay the fee on the day of the treatment. Subject to change. 


  • Spa pools
  • Jacuzzi
  • Dry and wet sauna
  • Vapor bath
  • Hydromassage
  • Waterfalls
  • Eco-meditative cold bath
  • Massage rooms
  • Relax area
  • Gymnasium with locker rooms, air conditioning
  • Unisex hair salon

Stay at 1, Play at All - Guests can use any of the facilities located in the four resorts of the complex, except those located at The Royal Suites Yucatán by Palladium.

Honeymooners - Receive a room upgrade (based on availability at check-in), late checkout (subject to availability), and a honeymoon gift. Request at time of booking. Requires proof of marriage certificate at check-in. Must be within 2 months of wedding date.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Grand Palladium Riviera
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Palladium Riviera Resort & Spa
Carretera ChetumaL-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.