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Grand Palladium White Sand

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Grand Palladium White Sands is another large resort situated in the heart of the Riviera Maya Resort strip. This resort is incredibly exotic, with wildlife teeming around various parts of the hotel. The rooms and facilities are well-kept. However, the outdoor facilities could use a little bit of maintenance throughout the day, as many travelers have reported an increase of garbage that usually acquires by the beach. The hotel, much like it's sister resort, the Riviera, is very large. This is definitely a great resort for those who don't mind a little walking.


Located in the Palladium Resort complex, the Grand Palladium White Sand shares its facilities with the Grand Palladium Colonial, Kantenah and Riviera resorts and faces a kilometre of private beach. Respecting the flora and fauna of the area, this resort was built with all buildings blending into the natural surroundings. A perfect example of how the most modern and luxurious facilities can be built in perfect harmony with the natural environment of the area.

Location: Located on Kantenah Beach, 25 minutes from Playa del Carmen & 80 minutes from the airport.

  • Beautiful beachfront location
  • A number of pools including large main pool, natural saltwater pool and an adults only pool
  • Large resort complex with many dining options
  • Lots of family activities with Kid's and Teen's clubs and a water park
  • Awarded TripAdvisor's Certificate of Excellence and Travelife Gold for sustainability in tourism

tripadvisor Traveler Reviews
  • Tina J : Morgantown, West Virginia
Awesome Honeymoon

My new husband and I stayed here for our honeymoon. We booked the Mayan suite and it was absolutely amazing. The resort is gorgeous and very helpful and friendly staff. We will definitely be back. So many things to do and the food is amazing. We went on 2 excursions with cancun adventure and alltournative. Definitely worth it. I can't say enough about the experience it was just perfect.

  • Isaac B :
The bartender at La Laguna Bar was the best part of the whole trip.

He was so nice and friendly and made the whole night enjoyable. His name was Alfredo Perez and if you visit this resort, tell him "yo enferma" sent you... aka "i-sick" or just isaac. The whole resort was amazing but i will always remember this employee.

  • DocsMtl : Terrebonne, Canada
Great resort!

We are back home after a great week of relaxation.First of all, the personnel is great. We must mention Alejandra from the reception. She was a great help! She has a great attitude and is a wonderful asset to your company! We were in building 57, very well situated.The food was good. The grounds are well maintained. For people who are affraid of mosquitoes, I am a mosquito magnet and only got 2 bites during the whole week!The only negative thing to write about was the Mini-bar. Ours was only refilled about every other day. Other than that, our experience exeeded our expectations.

  • Nick_Lisa_Leigh : Crewe, United Kingdom
Great All Inclusive resort with so much variation

This resort is huge! So much variation to see and do. Restaurants and bars are mainly good quality. We loved Eldorado and the Italian but you have to be there early to get a reservation. For the pool we stayed around the adult pool which is more relaxed and less crazy than the main pool ad had great service from Freddy and Sarahy in Bar La Isla, they took care of us all holiday and made every effort they could, and we can't thank them enough. The sports bar in the evening is where the most people seemed to go, but there are so many to choose from. We liked the main pool bar later with Alfredo, who was chatty and attentive. This is the first time for us in Mexico but we'll be returning. Stayed in block 56 with a pool view, which was nice to sit out. Travelled with Thomson in Premuim Club which I would recommend. Private transfer when you arrive is also a good idea as it's 90 minutes to the resort. Book the right one and you'll get cold beer for the journey.

  • michellem07 : Austin, Texas
Memorable Trip

We stayed 5 nights at the White Sands Resort. Loved the property, service, rooms and amenities. Here's my review:Food/Drinks:Name brand alcohol is served...Don Julio, Jose Cuervo, Absolut, Stoli, Skyy, Captain Morgan, Havana Club Rum (excellent), Bombay Gin. Wish they had Malibu. Dos Equis and Dos Equis Amber is on tap. Bring an insulated cup to keep your frozen drinks COLD. They melt quickly in the sun otherwise. Three bottles of water are provided in the room refrigerator. You can also get water from a purified machine at the beach bar and in the gym. Breakfast buffet was delicious - crepe station, waffles, pancakes, mexican hot chocolate, mimosa bar, bloody mary bar, juice/smoothie bar, omelette station, pastries, cereals, oatmeal, fresh fruit. I liked the chilaquiles. They also had delicious herbed and fruit butter I would spread on the toast. Perfect way to start your day of lounging. We ate at Punta Emilia and the Japanese teppanyaki grill. Both need reservations, so try to make them when you arrive. I had the black rice paella at Punta Emilia and could have gone for seconds it was my favorite dish. We also ate at the Italian restaurant - had the rigatoni arrabiata and Mexican - yummy fajitas and guacamole. No issues with the food. No one got sick. Lunch was the buffet, you could make a sandwich, they also had a pizza buffet, pasta station, soups, salad bar, fried chicken, hot dogs, hamburgers, etc. Plenty to choose from. Amenities:We enjoyed walking around the properties and exploring the other resorts. No doubt this is a very large resort. The walking was nice for us, but if you have mobility issues they have golf carts. You will still need to do some walking to go to the pools, beach, etc. We used the gym three times and it was never really crowded. It's humid in there - so drink lots of water. I brought my own gym water bottle and could refill my bottle with the purified water station there. We decided to buy the $10 per person day pass to the spa and it was gorgeous. They had a lazy river, hot tubs, sauna, steam room, and big plush loungers. Also available is a fresh juice/smoothie bar and light snacks (sandwiches). No alcohol is served at the spa. My husband used the sport court to play basketball. I took the yoga classes twice beachside and they were lovely. We also watched a few of the night shows and they were good entertainment. They also had live music and a disco. Fun nights!RoomsWe were in the 58 villa which is very close to the beach. I really enjoyed the comfort of the room, balcony, shower, etc. Lovely and quiet. The maid service was excellent and I liked the fun towel art. We also ordered room service - available until 11pm. I wish we could have lowered the room temperature below 70. There is a fan available. ServiceDrink service (waiters) was available at the adult pool and also try the salt water pool, what a cool place. The water is so clear you can see the fish. The bottom of the pool is rocky, so consider bringing water shoes. We found the staff to be friendly and accomodating, asking us if we needed anything else, etc. They were always there to refill our drinks.There is a popsicle cart that comes around 3-4 pm at the main pool. Nice!OtherI wish there was some poolside snack service option. They have a hot dog cart...but I don't like hot dogs. I nacho bar would be perfect! There is a snack bar beach side and we did eat out there for lunch one day. A taxi to Playa Del Carmen was about $30 each way. We went to Mamita's Beach. Worth it for a day trip out there to shop, see a different part of the beach, etc. We just negotiated a roundtrip fare with our driver, very easy. I used Private Transportation Riviera Maya (reviews on trip advisor) to take us from the Cancun Airport to the resort. It takes one hour 15 minutes. I highly recommend using them. I would definitely like to try their other property in Jamaica. Have fun at Grand Palladium - we will return!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily
  • Snacks
  • Room service (11am to 11pm)
  • Unlimited domestic beer & cocktails and select international brands; house wine with meals
  • Mini-bar restocked daily with water, soft drinks, and beer 
  • Towels (pool/beach)
  • Free basic Wi-Fi throughout complex
  • Kids Club
  • Teen Club
  • Snorkeling
  • Kayaking
  • Paddle boards
  • Paddle boats
  • Windsurfing
  • Catamaran
  • Tennis
  • Mini-golf
  • Volleyball
  • Basketball
  • Soccer
  • Archery
  • Access to fitness facilities
  • Daily activities
  • Nightly entertainment
  • 264 rooms and suites 
  • 5 buffet restaurants
  • 9 a la carte restaurants
  • 25 bars throughout complex
  • 8 Freshwater pools and 1 Seawater pool
  • Spa & Wellness Center (fee)
  • Jacuzzi
  • Fitness facilities
  • Crocodile cage with feeding shows
  • Ecological walking paths
  • Mini-golf
  • Shopping 
  • Dive shop
  • Motorized watersports (fee)
  • Free WiFi
  • Conference facilities (fee)
  • Currency exchange
  • ATM
  • Golf nearby (fee)

Gardenview Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Safety deposit box
  • Direct dial telephone
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Gardenview
  • Bathroom amenities 
  • Bathroom scale
  • Sofa bed
  • Flat screen TV
  • Mini-bar (re-stocked daily)
  • Alarm clock with MP3 docking station
  • 1 King or 2 Full beds
  • Magnifying mirror
  • Pillow menu ($)
  • Jacuzzi and shower
  • Bathrobes and slippers

Gardenview Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Safety deposit box
  • Direct dial telephone
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Gardenview
  • Bathroom amenities 
  • Bathroom scale
  • Sofa bed
  • Flat screen TV
  • Mini-bar (re-stocked daily)
  • Alarm clock with MP3 docking station
  • 1 King or 2 Full beds
  • Magnifying mirror
  • Pillow menu ($)
  • Jacuzzi and shower
  • Bathrobes and slippers

Mayan Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Cabin with thatched roof and separate entrance
  • Large Balcony or Terrace with hammock
  • Exterior Mayan shower
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • Jacuzzi
  • Gardenview
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale



  • Buffet for breakfast, lunch and dinner
  • Mexican/Italian

La Laguna

  • Buffet for breakfast, lunch
  • Italian

Ribs & More

  • à la carte for dinner
  • Barbecue
  • Reservations required; Dress code

Punta Emilia

  • à la carte for dinner
  • Seafood
  • Reservations required; Dress code


  • à la carte for dinner
  • Italian
  • Reservations required; Dress code

La Lola

  • à la carte for dinner
  • Spanish
  • Reservations required; Dress code


  • à la carte for dinner
  • Brazilian
  • Reservations required; Dress code

El Dorado

  • à la carte for dinner
  • Steakhouse
  • Grand Palladium Colonial
  • Reservations required; Dress code


  • White Sand Lobby Bar
  • El Teatro Theatre bar
  • Bamboo & Portofino
  • Rodizio & Ribs & More
  • La Laguna Bar
  • Punta Emilia Beach Bar
  • La Isla Bar
  • Las Rocas Pool bar

Baby Club (1-3 years old)

  • Located within the 'El Ranchito' Mini-club
  • Indoor and outdoor play areas
  • Trained professional staff on hand to assist the little ones
  • Open from: 9 am - 8 pm

Mini-Club 'El Ranchito' (4-12 years old)

  • Located on the beach between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa
  • Outdoor and indoor facilities
  • Arts and craft room for kids to create their own masterpiece
  • Video games (PlayStation, game cube) and volleyball
  • Children's splash pool with water slides
  • Kids can enjoy a fun-filled day of eco-friendly activities to learn about the culture and history of the surroundings
  • The club features delightful animated characters from the "Play at Palladium with Raggs" program who will sing, dance, and entertain the kids throughout the resort
  • Kids can also have breakfast with the Raggs gang
  • Large lawn play area with supervised staff hosting daily activities that are both fun and imaginative
  • Open from 9 am - 11 pm

Black & White Junior Club (13-19 years old)

  • Located Poolside at 'El Rinconcito', at the Grand Palladium Kantenah Resort & Spa
  • An exclusive club just for teenagers, designed with activities to keep you entertained throughout your stay
  • A lounge for video games, online computer games, and table games such as; pool and foosball
  • Mini-disco at Grand Palladium Colonial during the evening, 2 nights per week so you can party with your new friends
  • Open from 11 am - 12 midnight

Child Policy

Child: 3-12 years pay special rate.
Teens: 13-17 years pay special rate.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Zentropia Spa & Wellness

Should guests wish to use the hydrotherapy facilities or wet areas of the Zentropia Spa & Wellness centre an additional fee of $10 USD per person per day will be applicable and payable locally. Clients who purchase a spa treatment will not have to pay the fee on the day of the treatment. Subject to change. 


  • Spa pools
  • Jacuzzi
  • Dry and wet sauna
  • Vapor bath
  • Hydromassage
  • Waterfalls
  • Eco-meditative cold bath
  • Massage rooms
  • Relax area
  • Gymnasium with locker rooms, air conditioning
  • Unisex hair salon

Stay at 1, Play at All - Guests can use any of the facilities located in the four resorts of the complex, except those located at The Royal Suites Yucatán by Palladium.

Honeymooners - Receive a room upgrade (based on availability at check-in), late checkout (subject to availability), and a honeymoon gift. Request at time of booking. Requires proof of marriage certificate at check-in. Must be within 2 months of wedding date.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Grand Palladium White Sand
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Palladium White Sand Resort & Spa
Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.