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Grand Palladium White Sand

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Our Opinion

The Grand Palladium White Sands is another large resort situated in the heart of the Riviera Maya Resort strip. This resort is incredibly exotic, with wildlife teeming around various parts of the hotel. The rooms and facilities are well-kept. However, the outdoor facilities could use a little bit of maintenance throughout the day, as many travelers have reported an increase of garbage that usually acquires by the beach. The hotel, much like it's sister resort, the Riviera, is very large. This is definitely a great resort for those who don't mind a little walking.


Located in the Palladium Resort complex, the Grand Palladium White Sand shares its facilities with the Grand Palladium Colonial, Kantenah and Riviera resorts and faces a kilometre of private beach. Respecting the flora and fauna of the area, this resort was built with all buildings blending into the natural surroundings. A perfect example of how the most modern and luxurious facilities can be built in perfect harmony with the natural environment of the area.

Location: Located on Kantenah Beach, 25 minutes from Playa del Carmen & 80 minutes from the airport.

  • Beautiful beachfront location
  • A number of pools including large main pool, natural saltwater pool and an adults only pool
  • Large resort complex with many dining options
  • Lots of family activities with Kid's and Teen's clubs and a water park
  • Awarded TripAdvisor's Certificate of Excellence and Travelife Gold for sustainability in tourism

tripadvisor Traveler Reviews
  • Lisetteki :
Nice rooms great beach

We just spent 10 days at the white sands. We like this spot as it is in the middle of the 4 palladium resort complex. The beach is nice ( water shoes would be recommended as there is some coral) this also makes for great snorkeling. Even during spring. Break week there were chairs to be had and there are a few hammocks in the beach as well By white sands there is a snack bar ( day) turned al a Carter restaurant at night. The resort is clean. Breakfast is buffet style with an egg station plenty of pastries as well as fresh crepes fruit and yogurt. Anything you could think of for breakfast really. The rooms are recently renovated and have an in room spa tub a small seating area with a pull out sofa and either two double or one king bed ( we had both as kids stayed in the room next to ours ) There is a small balcony ( would of been really nice to have comfortable chair there. We brought a pillow from inside for the chair so we could sit out there. The activities around the pool are ok at best. But there is a big sports center at the hotel next door and they are all connected with walk ways trains or carts that are constantly running so it's easy to get between the resorts. Our son would spend most his time at the more kids friendly resorts next door. The food. : the breakfast was great. Except when the place is empty but you have to wait in line to get in to be seated. Some mornings the line went around the corner out. Crazy if you ask me!!' The rest needs improvement. The alacarte restaurants were pretty awful. The tapas was empty yet we had to get a buzzer and wait 45 min for a table ... we were embarrassed but we did leave during the main course we were starving and not one thing that was listed in the menus outside was served. The Italian. You could get better hot pasta in in the buffet. The sauce and pasta was cold and I mean like stick together really cold and he pizza if you can call it that raw. The steakhouse was ok. But then again we had the burger. Excursions : I would recommend not booking through the hotel we saved $240 on one trip between the 4 of us for the same excursion booked on line. So look on here and search and book there we used ( alltournative tours) Bring your own snorkel equipment. It is beautiful The hotel store is outrageously expensive.. not he usual slightly marked up but ridiculous. I lost my hat and purchased one as I needed one for $30 US dollars. You can get one in town ( same one ) for $3 US dollars. The cab to playa Del carmen is $18 totally worth it for a day out and some shopping approx 30 min or so or the bus leaves right outside the resort for $2 We had a lovely time but we miss gold flavoring he best meal we had was in the excursion and in town. We never had a great meal at any of he restaurants at the hotel. The shows do not even start until 10:30 so even during march break it was fairly empty. It is just too late to get started. So we did not make it though one so I can not comment on he quality. For us it was good as there were a lot of activities for our son. He loved water polo and beach volleyball. The rooms were spacious and clean. The shuttles made getting places easy and simple. He location was great. Beach offered everything from white sand to coral reefs to the salt water pool. The spa is beautiful however they had a special which was $240 for two people. And you get to use the steam room and pool. We paid $18 a person in playa Del carmen. So you can decide. A little indulgence is always nice but....Would we return? Probably not but we like to visit new places and we enjoy good food. But as a family resort we would rate it a 3.5 the rooms and use of other common areas make it a 4 There is a Segway tour on the property for $40 per person it was fun and a great way to see the resort.

  • James K : Cedar Rapids, Iowa
Great resort. Disappointed with additional fees

We stayed at this resort for spring break with four other families and 17 people total. The resort is gorgeous and the staff is kind. We had excellent servers by the pool- specifically Juan and Mary. Both were so responsive and wonderful. Food was ok. Hard to get into restaurants with 17 people and only two took reservations which made it very hard. Rooms were great. Cleaning of room was wonderful. Wonderful pools and plenty of food and drink. Only complaint is about fees that they charged us. We booked two rooms for four of us so we would have plenty of room. We could have just done one and it would have been less expensive but we paid extra to have two rooms. There were four of us-my wife and me and our two daughters- 17 and 12. One week before our trip our twelve year olds's best friend Sofie found out her brother has a severe kidney disease and would need to go on dialysis and would soon need a kidney transplant. This family had planned a spring break cruise but had to cancel it with this kidney situation. We offered to take Sofie with us so that the mom and dad could focus on their son and his illness. It would also allow sofie to get away. We sent a note to Grand Pallidium White sands and asked how it would be handled. They sent us an email that (we still have)that said that there would be no charge for adding sofie since we had two rooms. Well- long story short- once we arrived they said that there was a fee of $117 per day for Sofie. We showed them the email that their front desk manager sent and that it said no cost. They said that since we did not book directly with them there would be a fee. But they said if we had booked with them it was free. We said that was not on email front desk manager sent. Then we said that one of the other families in our group only had five people and that they also got two rooms and they HAD booked directly with hotel and could we move Sofie to their room? They would not allow it. We got nowhere and ended up paying over $800 for a 12 year old that weighs 85 pounds and barely eats anything and clearly does not drink any alcohol. I am very disappointed in how this was handled (telling us before that it was free and then charging us over $800 once on site when we had no choice). Seems very wrong to me so I will not recommend this resort to anyone.

  • Suzie44224 :
Great visit !!!

Must visit the sea-water pool- the most peaceful spot at the resort!!Beautiful grounds-- they left a lot of the vegetation intact between the buildings so it was very peaceful, private, and beautiful.Hospitality- food, service, mini bar, room accommodations - everything was very enjoyable. Incredibly friendly and attentive staff.Had to use the resort doctor for a respiratory bug I picked up and received great personal care at a reasonable price.

  • Audra M :
Vacation to Remember

We traveled from February 2 - 9, 2017. The resort was clean and very well maintained. The location of our room was so convenient to both the beach and the pool. There was a variety of food for everyone to eat. The SuperBowl party was GREAT! The staff was very nice and always willing to accommodate. Diego was our waiter at the pool and was excellent. He was always on top of serving his section. He made us feel very welcome. We participated in some of the fitness classes in the water and by the pool- stretching with Kin was very relaxing.

  • snowyowl : london,Canada
Enjoyable return stay!

We returned Feb 26th to March 4th with our 3 adult children and their spouses and enjoyed this resort just as much as the first time. Our holiday didn't start off the best because West Jet cancelled our flight due to mechanical failure and we weren't able to leave till the next day. We lost a night stay at the resort and two days of our holiday. Other issues as well with them but I did a review under Tripadvisor for WestJet if anyone is interested in reading it. We tried a few of the specialty restaurants and even though we were a party of 8 we never had to wait very long to get a table and all of the staff were pleasant and helpful. My husband isn't a fan of the a la carte restaurants as he likes to see what he's getting to eat but he did enjoy his meal at Ribs and More the most. Also he finds the lighting too low in most of the restaurants to read the small printed menus so finds that frustrating. Our favorite is the buffet and we love eating here for all meals. The secret to eating here is to not eat everything in one day- there is so much variety that I rarely ate the same thing twice.We participated in some of the fitness classes in the water and by the pool- stretching with Kin was very relaxing. Our kids had fun participating with the People of Palladium gang in water polo, ping pong, pool side games and bartending classes (ha-ha)We also went to some of the theater shows which we seldom attend anymore having seen so many over the years and usually us older folks are in bed by 10 pm. We loved the Fire Show, very symbolic and beautiful dancers and music. I have to admire all the POP staff for their time and energy they put in to their job of entertaining everyone throughout the day and night- amazing when you think about it. A big thank you to guest services who put us all in building 56- I had requested 56 or 57 because last year we stayed in 57 and found it very convenient and central to everything. Refreshed rooms looked really nice and the new pool chairs are a big improvement- the adjustable middle section made them a lot more comfortable for lounging on.The beach wasn't calm most days and there was more seaweed washed up from when we were there last year but that didn't stop me from enjoying it. I actually noticed more varieties of fish when I was snorkeling this year but maybe that depends on the time of year as well. Yes the pool water felt like there were ice cubes in it when you first got in especially before noon but then it felt warmer after a while.We love the beautiful grounds and walking around the resort for exercise. We've found the staff very pleasant and helpful, the food for us is great and just about everything about the Palladium makes this a resort we would want to come back to again. I know everyone has different experiences and expectations but for us it has just about been perfect.The only things that would really make it perfect would be a non rocky beach with nothing but sand and calm waters but nature isn't always perfect and to stay more than a week- all winter would be nice!!!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily
  • Snacks
  • Room service (11am to 11pm)
  • Unlimited domestic beer & cocktails and select international brands; house wine with meals
  • Mini-bar restocked daily with water, soft drinks, and beer 
  • Towels (pool/beach)
  • Free basic Wi-Fi throughout complex
  • Kids Club
  • Teen Club
  • Snorkeling
  • Kayaking
  • Paddle boards
  • Paddle boats
  • Windsurfing
  • Catamaran
  • Tennis
  • Mini-golf
  • Volleyball
  • Basketball
  • Soccer
  • Archery
  • Access to fitness facilities
  • Daily activities
  • Nightly entertainment
  • 264 rooms and suites 
  • 5 buffet restaurants
  • 9 a la carte restaurants
  • 25 bars throughout complex
  • 8 Freshwater pools and 1 Seawater pool
  • Spa & Wellness Center (fee)
  • Jacuzzi
  • Fitness facilities
  • Crocodile cage with feeding shows
  • Ecological walking paths
  • Mini-golf
  • Shopping 
  • Dive shop
  • Motorized watersports (fee)
  • Free WiFi
  • Conference facilities (fee)
  • Currency exchange
  • ATM
  • Golf nearby (fee)

Gardenview Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Safety deposit box
  • Direct dial telephone
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Gardenview
  • Bathroom amenities 
  • Bathroom scale
  • Sofa bed
  • Flat screen TV
  • Mini-bar (re-stocked daily)
  • Alarm clock with MP3 docking station
  • 1 King or 2 Full beds
  • Magnifying mirror
  • Pillow menu ($)
  • Jacuzzi and shower
  • Bathrobes and slippers

Gardenview Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Safety deposit box
  • Direct dial telephone
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Gardenview
  • Bathroom amenities 
  • Bathroom scale
  • Sofa bed
  • Flat screen TV
  • Mini-bar (re-stocked daily)
  • Alarm clock with MP3 docking station
  • 1 King or 2 Full beds
  • Magnifying mirror
  • Pillow menu ($)
  • Jacuzzi and shower
  • Bathrobes and slippers

Mayan Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Cabin with thatched roof and separate entrance
  • Large Balcony or Terrace with hammock
  • Exterior Mayan shower
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • Jacuzzi
  • Gardenview
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale



  • Buffet for breakfast, lunch and dinner
  • Mexican/Italian

La Laguna

  • Buffet for breakfast, lunch
  • Italian

Ribs & More

  • à la carte for dinner
  • Barbecue
  • Reservations required; Dress code

Punta Emilia

  • à la carte for dinner
  • Seafood
  • Reservations required; Dress code


  • à la carte for dinner
  • Italian
  • Reservations required; Dress code

La Lola

  • à la carte for dinner
  • Spanish
  • Reservations required; Dress code


  • à la carte for dinner
  • Brazilian
  • Reservations required; Dress code

El Dorado

  • à la carte for dinner
  • Steakhouse
  • Grand Palladium Colonial
  • Reservations required; Dress code


  • White Sand Lobby Bar
  • El Teatro Theatre bar
  • Bamboo & Portofino
  • Rodizio & Ribs & More
  • La Laguna Bar
  • Punta Emilia Beach Bar
  • La Isla Bar
  • Las Rocas Pool bar

Baby Club (1-3 years old)

  • Located within the 'El Ranchito' Mini-club
  • Indoor and outdoor play areas
  • Trained professional staff on hand to assist the little ones
  • Open from: 9 am - 8 pm

Mini-Club 'El Ranchito' (4-12 years old)

  • Located on the beach between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa
  • Outdoor and indoor facilities
  • Arts and craft room for kids to create their own masterpiece
  • Video games (PlayStation, game cube) and volleyball
  • Children's splash pool with water slides
  • Kids can enjoy a fun-filled day of eco-friendly activities to learn about the culture and history of the surroundings
  • The club features delightful animated characters from the "Play at Palladium with Raggs" program who will sing, dance, and entertain the kids throughout the resort
  • Kids can also have breakfast with the Raggs gang
  • Large lawn play area with supervised staff hosting daily activities that are both fun and imaginative
  • Open from 9 am - 11 pm

Black & White Junior Club (13-19 years old)

  • Located Poolside at 'El Rinconcito', at the Grand Palladium Kantenah Resort & Spa
  • An exclusive club just for teenagers, designed with activities to keep you entertained throughout your stay
  • A lounge for video games, online computer games, and table games such as; pool and foosball
  • Mini-disco at Grand Palladium Colonial during the evening, 2 nights per week so you can party with your new friends
  • Open from 11 am - 12 midnight

Child Policy

Child: 3-12 years pay special rate.
Teens: 13-17 years pay special rate.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Zentropia Spa & Wellness

Should guests wish to use the hydrotherapy facilities or wet areas of the Zentropia Spa & Wellness centre an additional fee of $10 USD per person per day will be applicable and payable locally. Clients who purchase a spa treatment will not have to pay the fee on the day of the treatment. Subject to change. 


  • Spa pools
  • Jacuzzi
  • Dry and wet sauna
  • Vapor bath
  • Hydromassage
  • Waterfalls
  • Eco-meditative cold bath
  • Massage rooms
  • Relax area
  • Gymnasium with locker rooms, air conditioning
  • Unisex hair salon

Stay at 1, Play at All - Guests can use any of the facilities located in the four resorts of the complex, except those located at The Royal Suites Yucatán by Palladium.

Honeymooners - Receive a room upgrade (based on availability at check-in), late checkout (subject to availability), and a honeymoon gift. Request at time of booking. Requires proof of marriage certificate at check-in. Must be within 2 months of wedding date.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Grand Palladium White Sand
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Palladium White Sand Resort & Spa
Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.