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Grand Palladium White Sand

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Grand Palladium White Sands is another large resort situated in the heart of the Riviera Maya Resort strip. This resort is incredibly exotic, with wildlife teeming around various parts of the hotel. The rooms and facilities are well-kept. However, the outdoor facilities could use a little bit of maintenance throughout the day, as many travelers have reported an increase of garbage that usually acquires by the beach. The hotel, much like it's sister resort, the Riviera, is very large. This is definitely a great resort for those who don't mind a little walking.


Located in the Palladium Resort complex, the Grand Palladium White Sand shares its facilities with the Grand Palladium Colonial, Kantenah and Riviera resorts and faces a kilometre of private beach. Respecting the flora and fauna of the area, this resort was built with all buildings blending into the natural surroundings. A perfect example of how the most modern and luxurious facilities can be built in perfect harmony with the natural environment of the area.

Location: Located on Kantenah Beach, 25 minutes from Playa del Carmen & 80 minutes from the airport.

  • Beautiful beachfront location
  • A number of pools including large main pool, natural saltwater pool and an adults only pool
  • Large resort complex with many dining options
  • Lots of family activities with Kid's and Teen's clubs and a water park
  • Awarded TripAdvisor's Certificate of Excellence and Travelife Gold for sustainability in tourism

tripadvisor Traveler Reviews
  • devinderL : Toronto, Canada
great resort

we stayed in royal suites yucatan within grand palladium resort ...all inclusive adult resort.wonderful experience as they have exclusive swimming pool/a la carte restaurant/lobby/swimming pool and bars for royal suite memberswe had an excess to all other 11 restaurants and so many buffet bars for breakfast/lunch/dinner more then five big swimming pools besides exclusive pool for royal members it has five resort hotels within catering to all types of guestsfood was excellentservice was extra ordinaryplace is very neat and cleanstaff is excellent and cooperative

  • Amanda F :
Amazing resort!! Alfredo and Amelio were amazing

This whole resort is absolutely amazing but a major highlight for us on this trip is Bartenders Amelio and Alfredo! They were so fun and made the best drinks at the whole resort we had a blast with them! They really made our trip special! This place is breathtaking!

  • Colleen P : Toronto, Canada
Relaxing All-Inclusive for the family

I have been to this resort 3 times and loved it every time. Lots of space to lounge and it doesn't feel that there are as many people there as there are. Staff are very friendly and if you make a tiny effort to speak even a little bit of Spanish (simple phrases and the like) it goes a long way to making your experience better.

  • SimandE : Brampton, Canada
I am already planning my next visit!

We went from Dec 12 -24. As a couple until the 16th when our 2 children joined us. They also had a junior suite in White Sand.Our stay was to celebrate our anniversary and Christmas vacation for our family. It was everything we hoped. We did not lack anything and everything met our expectations except the day and nightly entertainment. No energy there until a few days before Christmas!The newly renovated suites were tastefully done. Light and relaxing colours. We stayed in bldg 56 and it was close to 24 hour beach bar (1 min) and our view were the river and white sand pool. Gorgeous. Picturesque.Do not hesitate to book this resort, in any of the areas Colonial, Kantenah, Riviera, Royal. You will not be disappointed. We love white sand because of the softer colours used in decor and the proximity to everything (middle of resort), also it is much quieter and peaceful.The new Chang Thai is the best restaurant for us this trip. The food was HOT. Spicy too but well flavoured. The decor was elegant and classy. We ate there on 2 occasions!I must point out that room service exceeded expectation. The attention to detail by Alfredo in housekeeping was noticed and appreciated. Thank you Alfredo and cheers to you!Things to do: Take leisure walks around the resort often, you will be surprised at what new things you see. Beautiful grounds, flamingos, crocodiles, iguanas, coatis and more can be seen around the resort. Take a swim and snorkel in the salt water pool. Just lie on the beds by the beach and listen to the ocean around 3:30 - 5:30.Do check out the after shows live band music in the lobbies. Visit Rio Secreto. Beautiful. But lots of walking. Take a colectivo to Playa del Carmen $3 USD. Take a taxi to Tulum and enjoy the sites, swim on the beautiful white sand beach and eat fish.Visit much to do here. We have only done snorkeling here. But plan on doing more next time. Relax, take some photos, have a mojito and enjoy the beauty of this place and it's staff.Elisa and Sara in TC lounge was exceptional. So helpful and enhanced our stay. They are a treasure to Palladium. I miss them! I love Mexico as I find the people are so friendly and down to earth. Very unassuming. We also love it because of the food 😃well seasoned. Palladium offers so much variety in food and dessert. I was confused at which ala carte Or buffet to choose to eat each night! What a problem to have 😉Thank you Palladium for a relaxing, trouble free, safe and fun stay. I am still living through my photos.

  • mishi_moore : Red Deer, Canada
Beautiful Resort - Very big

This Resort is very beautiful and very well maintained. The room was spacious and very nice. There are 4 Resorts as part of this property plus some private VIP areas. Because of it's size it can make it a bit inconvenient to get around. If you are looking for the kids club you'll want to stay at the GRand Palladium Colonnial resort, the kids club is on this property so it's a bit of a walk every day or you have to take the train to get there. The beach is also a bit of a walk on this property, and the beach lounging area is also located on the Colonnial portion of the property. So if you don't mind walking every day, this property is beautiful, the pool is large but depending on what you're looking for you may want to stay on one of the other properties. The buffet food was good, but it's the same very day, they don't have an Italian night or Mexican night because they have a station for each of these different types of foods. There are several a la carte restaurants between the properties, and we only ate at the Thai one and the Ribs/BBQ, the food was good, but they do not require reservations and you can eat at them an unlimited amount of times, so it can be challenging to get in. I'm not sure if that's normal or if it was part of our package, but just bear in mind it's probably best to go early otherwise you're eating at 10 o'clock at night. We stayed in the suites, not the villas so I'm not sure what the rooms are like, but our room was beautiful. The only thing that was a little strange was that the bathroom is completely open, the tub is in the middle of the room, the shower was just a little stall same with the toilet. If you're traveling with your older children and staying together in the same room, it might be a bit awkward to have no where to change or bathe in privacy. I travelled with my 8 year old son, and he loved it, thought it was the best thing to soak in the tub and watch tv at the same time. So not an issue for us, but for my family traveling with a 12 and 16 year old, they were a bit bothered by it. There is a very cool ocean pool down on the rocky beach area, that is fed by the ocean, there are always a few fish in this pool, so it's fun if your kids are into snorkeling but you don't want to take them out in the surf to do so. Bring bananas, they will eat it right out of your hand, the kids really loved this. The property is surrounded by trees and mangroves, which is really beautiful and makes you feel like you're in your own little word.Overall this is a very nice resort, I would definitely stay again, though I might try a different building on the property, not because I was unhappy but just because of the location. The ride from Cancun airport was about an hour and 15 minutes. The property is only about 15-20 minutes from Xel-Ha which I highly recommend if you enjoy snorkeling.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily
  • Snacks
  • Room service (11am to 11pm)
  • Unlimited domestic beer & cocktails and select international brands; house wine with meals
  • Mini-bar restocked daily with water, soft drinks, and beer 
  • Towels (pool/beach)
  • Free basic Wi-Fi throughout complex
  • Kids Club
  • Teen Club
  • Snorkeling
  • Kayaking
  • Paddle boards
  • Paddle boats
  • Windsurfing
  • Catamaran
  • Tennis
  • Mini-golf
  • Volleyball
  • Basketball
  • Soccer
  • Archery
  • Access to fitness facilities
  • Daily activities
  • Nightly entertainment
  • 264 rooms and suites 
  • 5 buffet restaurants
  • 9 a la carte restaurants
  • 25 bars throughout complex
  • 8 Freshwater pools and 1 Seawater pool
  • Spa & Wellness Center (fee)
  • Jacuzzi
  • Fitness facilities
  • Crocodile cage with feeding shows
  • Ecological walking paths
  • Mini-golf
  • Shopping 
  • Dive shop
  • Motorized watersports (fee)
  • Free WiFi
  • Conference facilities (fee)
  • Currency exchange
  • ATM
  • Golf nearby (fee)

Gardenview Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Safety deposit box
  • Direct dial telephone
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Gardenview
  • Bathroom amenities 
  • Bathroom scale
  • Sofa bed
  • Flat screen TV
  • Mini-bar (re-stocked daily)
  • Alarm clock with MP3 docking station
  • 1 King or 2 Full beds
  • Magnifying mirror
  • Pillow menu ($)
  • Jacuzzi and shower
  • Bathrobes and slippers

Gardenview Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Safety deposit box
  • Direct dial telephone
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Gardenview
  • Bathroom amenities 
  • Bathroom scale
  • Sofa bed
  • Flat screen TV
  • Mini-bar (re-stocked daily)
  • Alarm clock with MP3 docking station
  • 1 King or 2 Full beds
  • Magnifying mirror
  • Pillow menu ($)
  • Jacuzzi and shower
  • Bathrobes and slippers

Mayan Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Cabin with thatched roof and separate entrance
  • Large Balcony or Terrace with hammock
  • Exterior Mayan shower
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • Jacuzzi
  • Gardenview
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale



  • Buffet for breakfast, lunch and dinner
  • Mexican/Italian

La Laguna

  • Buffet for breakfast, lunch
  • Italian

Ribs & More

  • à la carte for dinner
  • Barbecue
  • Reservations required; Dress code

Punta Emilia

  • à la carte for dinner
  • Seafood
  • Reservations required; Dress code


  • à la carte for dinner
  • Italian
  • Reservations required; Dress code

La Lola

  • à la carte for dinner
  • Spanish
  • Reservations required; Dress code


  • à la carte for dinner
  • Brazilian
  • Reservations required; Dress code

El Dorado

  • à la carte for dinner
  • Steakhouse
  • Grand Palladium Colonial
  • Reservations required; Dress code


  • White Sand Lobby Bar
  • El Teatro Theatre bar
  • Bamboo & Portofino
  • Rodizio & Ribs & More
  • La Laguna Bar
  • Punta Emilia Beach Bar
  • La Isla Bar
  • Las Rocas Pool bar

Baby Club (1-3 years old)

  • Located within the 'El Ranchito' Mini-club
  • Indoor and outdoor play areas
  • Trained professional staff on hand to assist the little ones
  • Open from: 9 am - 8 pm

Mini-Club 'El Ranchito' (4-12 years old)

  • Located on the beach between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa
  • Outdoor and indoor facilities
  • Arts and craft room for kids to create their own masterpiece
  • Video games (PlayStation, game cube) and volleyball
  • Children's splash pool with water slides
  • Kids can enjoy a fun-filled day of eco-friendly activities to learn about the culture and history of the surroundings
  • The club features delightful animated characters from the "Play at Palladium with Raggs" program who will sing, dance, and entertain the kids throughout the resort
  • Kids can also have breakfast with the Raggs gang
  • Large lawn play area with supervised staff hosting daily activities that are both fun and imaginative
  • Open from 9 am - 11 pm

Black & White Junior Club (13-19 years old)

  • Located Poolside at 'El Rinconcito', at the Grand Palladium Kantenah Resort & Spa
  • An exclusive club just for teenagers, designed with activities to keep you entertained throughout your stay
  • A lounge for video games, online computer games, and table games such as; pool and foosball
  • Mini-disco at Grand Palladium Colonial during the evening, 2 nights per week so you can party with your new friends
  • Open from 11 am - 12 midnight

Child Policy

Child: 3-12 years pay special rate.
Teens: 13-17 years pay special rate.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Zentropia Spa & Wellness

Should guests wish to use the hydrotherapy facilities or wet areas of the Zentropia Spa & Wellness centre an additional fee of $10 USD per person per day will be applicable and payable locally. Clients who purchase a spa treatment will not have to pay the fee on the day of the treatment. Subject to change. 


  • Spa pools
  • Jacuzzi
  • Dry and wet sauna
  • Vapor bath
  • Hydromassage
  • Waterfalls
  • Eco-meditative cold bath
  • Massage rooms
  • Relax area
  • Gymnasium with locker rooms, air conditioning
  • Unisex hair salon

Stay at 1, Play at All - Guests can use any of the facilities located in the four resorts of the complex, except those located at The Royal Suites Yucatán by Palladium.

Honeymooners - Receive a room upgrade (based on availability at check-in), late checkout (subject to availability), and a honeymoon gift. Request at time of booking. Requires proof of marriage certificate at check-in. Must be within 2 months of wedding date.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Grand Palladium White Sand
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Palladium White Sand Resort & Spa
Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.