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Grand Palladium White Sand

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Our Opinion

The Grand Palladium White Sands is another large resort situated in the heart of the Riviera Maya Resort strip. This resort is incredibly exotic, with wildlife teeming around various parts of the hotel. The rooms and facilities are well-kept. However, the outdoor facilities could use a little bit of maintenance throughout the day, as many travelers have reported an increase of garbage that usually acquires by the beach. The hotel, much like it's sister resort, the Riviera, is very large. This is definitely a great resort for those who don't mind a little walking.


Located in the Palladium Resort complex, the Grand Palladium White Sand shares its facilities with the Grand Palladium Colonial, Kantenah and Riviera resorts and faces a kilometre of private beach. Respecting the flora and fauna of the area, this resort was built with all buildings blending into the natural surroundings. A perfect example of how the most modern and luxurious facilities can be built in perfect harmony with the natural environment of the area.

Location: Located on Kantenah Beach, 25 minutes from Playa del Carmen & 80 minutes from the airport.

  • Beautiful beachfront location
  • A number of pools including large main pool, natural saltwater pool and an adults only pool
  • Large resort complex with many dining options
  • Lots of family activities with Kid's and Teen's clubs and a water park
  • Awarded TripAdvisor's Certificate of Excellence and Travelife Gold for sustainability in tourism

tripadvisor Traveler Reviews
  • MAD1999 :
My 18th anniversary

We came to celebrate our 18th wedding anniversary. The resort 's staff have treated us so special and made this day unforgettable. Thank you so much Grand Palladium 💙💙💙if you want to celebrate your anniversary Grand Palladium is the place. And the staffs are amazingly AWESOME!!!I will recommend it to everyone!!!

  • Amanda J :
Another amazing visit

I do not write reviews , and this should be the last thing on my mind as we have have just landed home after our 2 weeks stay at this fab resort currently 24 hrs without sleep . But I have to just let anyone considering whether to choose this hotel ...... it's a no brainer.We visited 4 years ago and have been to some great places but everything we compare to this hotel and so had to come back.The place is stunning the staff work non stop keeping it pristine .I have to mention the staff who are the most wonderful people and have made what could have been a bit of a disaster of a holiday as easy as they could for me . My mobility was very bad this year and I spent the 2 weeks on crutches .... but help was always there when I needed it ... over and above what anyone could have expected so a big thank you guys ... especially the bell boys , Ellezar, David , Romeo to mention just a couple who got me anywhere I needed to go any time I needed a ride to dinner , the pool , the lobby they where outside my room within a minute of my call .You can read other reviews where they will tell you about the food the rooms etc ..... if some one says anything negative you can take it with a pinch of salt ..... trust me it's a fantastic place . Now I need to sleep , but once again guys for everything you do to make this place what it is .

  • Jo S :
A definite must to stay

Wow! What can I say about this place, we are currently here for another week, leave 16th Oct, arrived 6th oct. This place is incredible. The place is massive and there is so much to see and do. Due to the low rainy season the hotel is currently only running at 40% occupancy but apart from there been very little guests around you wouldn’t even know it. All restaurants, bars and activities are running and open as normal and all the staff are so friendly, polite and really brilliant towards the guests. The pools are great and no matter what time you go you can guarantee an lounger. The food is lovely and very varied. We have eaten at the buffet but are working our way through the restaurants. My only criticism so far has been some dishes have been cold in the buffet but as soon as the staff were aware they whipped away the dishes and replaced with hot fresh food. The rooms are massive and very clean. The bathroom is bigger than our house! Our house maid/man is a diamond and every day treats us to a different towel art. The tv remote wasn’t working so I left a note asking for new batteries, we were left with a new remote. We stayed at the grand palladium at Jamaica last year and absolutely loved it so wanted to stay here this year. We think the palladium chain of hotels are great and so are looking forward to staying at the punta Cana next year. Give this place a try, I guarantee you won’t regret it!

  • Lozzydozzy : Edinburgh, United Kingdom

We have just returned from 2 weeks of absolute luxury at White Sands. The hotel really is amazing. We booked a junior suite at white sands however did fancy a Mayan Suite as it was our honeymoon. The hotel did offer to upgrade us but at a cost of $100 per night we couldn't justify an extra $1400 on top of what we'd already paid. The suite we had was great. Block 56 just in front of the pool and a few mins walk to the beach. The lobby was maybe 5-10 mins walk and there are bridges to cross to get there. It was pretty dark at night and not very well lit. This would be probably 1 small gripe. There are buggies that pass you at all hours so walking isn't really an issue if you don't want to. WS is much quieter than colonial and kantenah so meant you can have a choice of busy and lively or more quiet and intimate. The food was great especially the El Dorado restaurant where we had steak of a really high standard. I'd suggest you take a short time to get your bearings with the map of the hotel and also look at the boards and maybe online on the app to see what's on as you will miss a lot!! The app is 'good' but when you click on the location to find out where an activity is, it shows a sort of Google map instead of actually saying beach bar at colonial (or whatever) this really should be looked at for future guests pleaseAll in all an amazing holiday which can be as lively or as quiet as you want it to be. Great staff. Great food. Lovely beach and pools. Definitely highly recommended

  • nurse2709 : Northampton, United Kingdom

I am lost for words we are here now day 6 of ten it is the best hotel we have every stayed in normally by now we r ready to come home but could happily stay for 2 weeks I don’t have any bad points really maybe one the shower is in the bath and difficult to get out of and I did slip and fall but hey the room is ok super kingsize bed and no view and on 3rd floor which is bad for hubbys knees but not end of the world so let’s give some tipsWe stayed in the colonial part in a standard room we were offered upgrade at $40 a night which we didn’t take. We are in block 6 There are 3 hotels in the complex colonial kateeneh and white sands White sands is the place to be lovely 4ft deep pool with swim up bar and quiet much nicer The restaurants are lovely The buffet is ok loads of food choice warm Hotel always clean Staff lovely especially Edgar in swim up pool They are building new part but that doesn’t effect the stay I really have nothing bad to say u can use any part of the hotel and everything is free apart from wine in the restaurants Mosquitos are about u will get bit Entertainment 80s night last night brilliant lots of dancers it’s funWildlife omg crocodiles, iguanas, lizards, raccoons, little deer things, birds, flamingos just amazing Honesty just book u won’t regret it we will be sad to leave and will definitely be back and we never say it

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily
  • Snacks
  • Room service (11am to 11pm)
  • Unlimited domestic beer & cocktails and select international brands; house wine with meals
  • Mini-bar restocked daily with water, soft drinks, and beer 
  • Towels (pool/beach)
  • Free basic Wi-Fi throughout complex
  • Kids Club
  • Teen Club
  • Snorkeling
  • Kayaking
  • Paddle boards
  • Paddle boats
  • Windsurfing
  • Catamaran
  • Tennis
  • Mini-golf
  • Volleyball
  • Basketball
  • Soccer
  • Archery
  • Access to fitness facilities
  • Daily activities
  • Nightly entertainment
  • 264 rooms and suites 
  • 5 buffet restaurants
  • 9 a la carte restaurants
  • 25 bars throughout complex
  • 8 Freshwater pools and 1 Seawater pool
  • Spa & Wellness Center (fee)
  • Jacuzzi
  • Fitness facilities
  • Crocodile cage with feeding shows
  • Ecological walking paths
  • Mini-golf
  • Shopping 
  • Dive shop
  • Motorized watersports (fee)
  • Free WiFi
  • Conference facilities (fee)
  • Currency exchange
  • ATM
  • Golf nearby (fee)

Gardenview Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Safety deposit box
  • Direct dial telephone
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Gardenview
  • Bathroom amenities 
  • Bathroom scale
  • Sofa bed
  • Flat screen TV
  • Mini-bar (re-stocked daily)
  • Alarm clock with MP3 docking station
  • 1 King or 2 Full beds
  • Magnifying mirror
  • Pillow menu ($)
  • Jacuzzi and shower
  • Bathrobes and slippers

Gardenview Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Safety deposit box
  • Direct dial telephone
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Gardenview
  • Bathroom amenities 
  • Bathroom scale
  • Sofa bed
  • Flat screen TV
  • Mini-bar (re-stocked daily)
  • Alarm clock with MP3 docking station
  • 1 King or 2 Full beds
  • Magnifying mirror
  • Pillow menu ($)
  • Jacuzzi and shower
  • Bathrobes and slippers

Mayan Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Cabin with thatched roof and separate entrance
  • Large Balcony or Terrace with hammock
  • Exterior Mayan shower
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • Jacuzzi
  • Gardenview
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale



  • Buffet for breakfast, lunch and dinner
  • Mexican/Italian

La Laguna

  • Buffet for breakfast, lunch
  • Italian

Ribs & More

  • à la carte for dinner
  • Barbecue
  • Reservations required; Dress code

Punta Emilia

  • à la carte for dinner
  • Seafood
  • Reservations required; Dress code


  • à la carte for dinner
  • Italian
  • Reservations required; Dress code

La Lola

  • à la carte for dinner
  • Spanish
  • Reservations required; Dress code


  • à la carte for dinner
  • Brazilian
  • Reservations required; Dress code

El Dorado

  • à la carte for dinner
  • Steakhouse
  • Grand Palladium Colonial
  • Reservations required; Dress code


  • White Sand Lobby Bar
  • El Teatro Theatre bar
  • Bamboo & Portofino
  • Rodizio & Ribs & More
  • La Laguna Bar
  • Punta Emilia Beach Bar
  • La Isla Bar
  • Las Rocas Pool bar

Baby Club (1-3 years old)

  • Located within the 'El Ranchito' Mini-club
  • Indoor and outdoor play areas
  • Trained professional staff on hand to assist the little ones
  • Open from: 9 am - 8 pm

Mini-Club 'El Ranchito' (4-12 years old)

  • Located on the beach between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa
  • Outdoor and indoor facilities
  • Arts and craft room for kids to create their own masterpiece
  • Video games (PlayStation, game cube) and volleyball
  • Children's splash pool with water slides
  • Kids can enjoy a fun-filled day of eco-friendly activities to learn about the culture and history of the surroundings
  • The club features delightful animated characters from the "Play at Palladium with Raggs" program who will sing, dance, and entertain the kids throughout the resort
  • Kids can also have breakfast with the Raggs gang
  • Large lawn play area with supervised staff hosting daily activities that are both fun and imaginative
  • Open from 9 am - 11 pm

Black & White Junior Club (13-19 years old)

  • Located Poolside at 'El Rinconcito', at the Grand Palladium Kantenah Resort & Spa
  • An exclusive club just for teenagers, designed with activities to keep you entertained throughout your stay
  • A lounge for video games, online computer games, and table games such as; pool and foosball
  • Mini-disco at Grand Palladium Colonial during the evening, 2 nights per week so you can party with your new friends
  • Open from 11 am - 12 midnight

Child Policy

Child: 3-12 years pay special rate.
Teens: 13-17 years pay special rate.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Zentropia Spa & Wellness

Should guests wish to use the hydrotherapy facilities or wet areas of the Zentropia Spa & Wellness centre an additional fee of $10 USD per person per day will be applicable and payable locally. Clients who purchase a spa treatment will not have to pay the fee on the day of the treatment. Subject to change. 


  • Spa pools
  • Jacuzzi
  • Dry and wet sauna
  • Vapor bath
  • Hydromassage
  • Waterfalls
  • Eco-meditative cold bath
  • Massage rooms
  • Relax area
  • Gymnasium with locker rooms, air conditioning
  • Unisex hair salon

Stay at 1, Play at All - Guests can use any of the facilities located in the four resorts of the complex, except those located at The Royal Suites Yucatán by Palladium.

Honeymooners - Receive a room upgrade (based on availability at check-in), late checkout (subject to availability), and a honeymoon gift. Request at time of booking. Requires proof of marriage certificate at check-in. Must be within 2 months of wedding date.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Grand Palladium White Sand
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Palladium White Sand Resort & Spa
Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.