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Grand Palladium White Sand

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Our Opinion

The Grand Palladium White Sands is another large resort situated in the heart of the Riviera Maya Resort strip. This resort is incredibly exotic, with wildlife teeming around various parts of the hotel. The rooms and facilities are well-kept. However, the outdoor facilities could use a little bit of maintenance throughout the day, as many travelers have reported an increase of garbage that usually acquires by the beach. The hotel, much like it's sister resort, the Riviera, is very large. This is definitely a great resort for those who don't mind a little walking.


Located in the Palladium Resort complex, the Grand Palladium White Sand shares its facilities with the Grand Palladium Colonial, Kantenah and Riviera resorts and faces a kilometre of private beach. Respecting the flora and fauna of the area, this resort was built with all buildings blending into the natural surroundings. A perfect example of how the most modern and luxurious facilities can be built in perfect harmony with the natural environment of the area.

Location: Located on Kantenah Beach, 25 minutes from Playa del Carmen & 80 minutes from the airport.

  • Beautiful beachfront location
  • A number of pools including large main pool, natural saltwater pool and an adults only pool
  • Large resort complex with many dining options
  • Lots of family activities with Kid's and Teen's clubs and a water park
  • Awarded TripAdvisor's Certificate of Excellence and Travelife Gold for sustainability in tourism

tripadvisor Traveler Reviews
  • G-Whz : Fresno, California
Love Grand Palladium I'm Family not Guest

I love Grand Palladium, we travel here yearly, we are actually part of the Palladium Family. Love the resort grounds, the food is great, the service at all of the restaurant is fantastic and the beach is the best in mexico. Forget Cancun this beach has snorkeling and water sports and scuba diving. The rooms are large, clean, have a/c and the beds are the typical Mexico style beds comfortable but hard. :( Grand Palladium maintains there units, grounds, pools, etc... like they are new. There is a beautiful church on the grounds behind the sports bar, find it its worth the visit.

  • TPSBOB : Newport, United Kingdom
Great hotel let down by noisy pool areas and construction work

We recently returned from a two week stay at this hotel and have very few complaints. The hotel comprises two additional hotels called the Colonial and Kantanah and is spread over a total area of more than 300 acres. We were dropped of by our tour operator at the Colonial which was the wrong hotel but were then transported by electric buggy to the White Sands which out of the three named is by far the better. After check in we were taken to our room which was set in a block or villa consisting of 24 similar rooms and set amidst the tropical gardens. The room was a standard junior suite with two king sized beds, a settee, coffee table, television, free wi-fi, ample storage space, a whirlpool bath, shower and refilled mini bar. It also had an iron and ironing board as well as a docking station for an MP3 player and a free safe. Towels were changed daily and sheets every three days. There was air con and also a ceiling fan to help keep you cool.There are no less than 10 a la carte restaurants between these three hotels covering everything from Italian cuisine to japanese although only 2 of these needed to be pre-booked at the resort those being the Japanese (at the Kantanah) and Fish and Rice at the White Sands. Although we didn't get around them all, we found the food at the Italian (portofino) quite poor as well as the service. Breakfast can be taken at the La Hacienda buffet or the La Laguna the latter being located near the main pool area and semi al-fresco. You cannot fault the food offerings at either of these buffets as you can have anything from cereals in the morning through to cooked ham and sauted potatoes and as much to eat as you could possibly want. The staff at all the hotels were extremely polite, friendly and helpful which made the whole holiday experience enjoyable for us. Each restaurant asks whether you have any food allergies in which case you are provided with a card to carry so staff know what you are unable to eat if you don't understand. Hygiene gel is also provided before you enter the restaurants and visitors are encouraged to use it before entering.For those wanting a drink there are no less than 9 separate bars at the White Sands offering a wide selection of known brand drinks as well as endless supplies of cocktails for those wanting to try them out.One thing that was not mentioned in the description of the hotel was that this is an eco-friendly hotel. Accommodation as stated is in blocks or villas and the pools/restaurants and buffet rooms can be some distance away from your accommodation. You will need to study the plan of the hotel to find your way through the numerous covered paths or roadways and I'm sure that even the best map reader will at some point get lost. You will therefore come across many animals such as raccoons, bats, coati, lizards and a few tree snakes. Although these will not harm you, I wasn't expecting to come across them as often as I did which spooked me on occasion. You can walk to the Kantanah and Colonial hotels though some prefer to catch either the little electric train (like the one found at some seaside resorts in the uk) or the golf type buggy carts which carry 6 persons. There are lots of pools to choose from an adult only pool at the White sands with comfortable padded loungers to secret hidden pools which stay open until 12.00 midnight. The sea is but a few metres away from the hotel but as the beach near the White sands is not that good being at the edge of the coral reef, you're much better off walking further down the coast about half a mile where the sand is cleaner and the water much easier to get into. There are plenty of loungers available all along the coast, however some visitors still practice the old "put your towel out before dawn routine" though this is nonsense as there's more than enough beds to go around.The only downside to this holiday was the fact that during our stay there was a lot of heavy traffic in the form of trucks and lorries carrying supplies to a part of the hotel which was under construction. To minimise the noise it seemed that the music being payed around the hotel pools was at a high volume and was the most irritatingly repetitive type possible. Unfortunately there was no escaping this incessant drone which started at 08:45 and went on all day being broken only by the water aerobic music and other activities. Some people may appreciate the music on offer however for those of us wanting complete relaxation and peace, it wasn't a welcomed thing. Having to turn up your own mp3 player to drown out the noise should also be something you shouldn't have to do on holiday. Overall it was a great place to visit apart from the music and wildlife issues.

  • Tanya P :
Great resort!

My husband, daughter and I had a great stay at this resort Sept 2-10. I normally dont write too many reviews however the OUTSTANDING service we received from Romeo Marcos would be enough to make us come back again. Due to the size of the resort and after a long day in the sun Romeo would come to the rescue to pick us up and take us anywhere in the resort we wanted to go in the evening. Romeo was full of great information and recommendations, he was so kind and courteous to us the entire week. Palladium, Romeo is a gem!!

  • tristemere : new hampshire
Wonderful resort - some concerns regarding peanut/tree nut allergies

We have been to this resort several times and have always been happy with it. We really do like this resort. The grounds are huge but gorgeous - once you figure out the layout it's not as big as it seems. The staff are friendly and helpful. The pools are awesome and the kids pool is great. The food is good. They got rid of towel cards, which is a big plus. The spa is amazing - spa staff will approach you at the pool for two for one deals - do it! The Zentropia massage is amazing and be sure to check out the juice bar at the spa. The mosquitoes are brutal - bring bug spray!!!! They don't seem to sell it at the resort. One of the reasons that we keep coming back is the food allergy program. Our little one is allergic to peanuts. We were very impressed with the program last year. The only places we saw any peanut products at all last year was some peanut butter at the breakfast buffet (totally expected) and the Asian food (again - totally expected). Be aware - the a la carte restaurants - El Dorado and La Adelita share a kitchen and both serve a dish with peanuts. They always ask if there are any food allergies when you go to the a la carte restaurants, which is great. Big shout out to Antonio at El Dorado - he caught that the hamburger buns were a "manufactured in" for peanuts when my son ordered a hamburger off of the kids menu. I was not very happy this year with the amount of peanuts and tree nuts that we saw all over the place. At the breakfast buffet there was a big bowl of actual peanuts and peanut butter as well as other nuts. There was also a huge bowl of candied peanuts at the lunch buffet. There were more peanut/nut based pastries than last year and bowls of various tree nuts at buffets and the salad bars at the a la cartes. There were cups full of chilied peanuts being given out at bars. There were slivered almonds everywhere - our dessert plates were covered in them as part of the "presentation" at one restaurant. Luckily not a problem for us but I can see how it could lead to big issues for other people. And here is the kicker - they have started putting bags of peanuts in the free mini bars in the rooms. We informed the resort of my child's allergy before we arrived and again at check in and they put peanuts in our room. And continued to do so after we informed them of the issue and asked them to stop stocking peanuts in our room - I made multiple requests to the front desk that they stop putting peanuts in our room and they kept doing it. I spoke directly to the person stocking the fridge while he was in our room and told him no peanuts and he said okay. He stocked the fridge and left - three hours later I returned to the room and found peanuts in the fridge! He came back and put them there! I gave up and just started throwing them away every day. I know that it doesn't seem like a big deal but if you have a child with a potentially deadly food allergy any risk is too big of a risk. I understand that it's a beach resort and they aren't going to get rid of shellfish (of course not!). And milk, egg, wheat, and soy are super hard to account for. But I feel that they were very careless about tree nuts and peanuts when it just wasn't necessary and could have easily been avoided. Why was it necessary to have peanuts and other nuts everywhere when they claim to be concerned about food allergies? There were a bunch of other food options that could have been used as snacks/garnishes. It just felt careless. I know, I know - just don't eat the peanut products! Of course not! But what was really an issue for me was the massive risk for cross contamination. My kid isn't going to knowingly eat peanuts - if he has a reaction it's going to be from cross contamination. I feel like they just don't get the concept/risks of cross contamination - and of course, buffets are a nightmare for this issue. It felt like they had a good grasp of checking ingredients in other areas - they flagged the "manufactured in" risk at El Dorado (thank you Antonio!). They have the right idea but there is room for a lot improvement in how they deal with peanuts and tree nuts. I would wholeheartedly recommended this resort to others - it really is very very nice. But people need to be aware that peanuts and tree nuts are a big issue here and plan accordingly if that is an issue for their family.

  • Mack M : Belleville, Canada
a leading 11 day stay at this resort

My wife and I had a one bedroom suite at the hotel. We enjoyed almost everything about this resort. One of the nicest things about the resort wes the jungle walkways between the residential villas and the central restaurants, stage, shops, etc. By walking and avoiding (mostly) the shuttles we kept our weight gain to 1 or 2 pounds. The food and offerings were extremely good. We also enjoyed the nightly bands playing North American/ British rock music. Very friendly and accommodating staff. We were disappointed with the beach area as it did not appear to be very well maintained. Enjoyed the pools and swim up bar. Except for the uncertain political / cartel situation, we would go again.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily
  • Snacks
  • Room service (11am to 11pm)
  • Unlimited domestic beer & cocktails and select international brands; house wine with meals
  • Mini-bar restocked daily with water, soft drinks, and beer 
  • Towels (pool/beach)
  • Free basic Wi-Fi throughout complex
  • Kids Club
  • Teen Club
  • Snorkeling
  • Kayaking
  • Paddle boards
  • Paddle boats
  • Windsurfing
  • Catamaran
  • Tennis
  • Mini-golf
  • Volleyball
  • Basketball
  • Soccer
  • Archery
  • Access to fitness facilities
  • Daily activities
  • Nightly entertainment
  • 264 rooms and suites 
  • 5 buffet restaurants
  • 9 a la carte restaurants
  • 25 bars throughout complex
  • 8 Freshwater pools and 1 Seawater pool
  • Spa & Wellness Center (fee)
  • Jacuzzi
  • Fitness facilities
  • Crocodile cage with feeding shows
  • Ecological walking paths
  • Mini-golf
  • Shopping 
  • Dive shop
  • Motorized watersports (fee)
  • Free WiFi
  • Conference facilities (fee)
  • Currency exchange
  • ATM
  • Golf nearby (fee)

Gardenview Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Safety deposit box
  • Direct dial telephone
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Gardenview
  • Bathroom amenities 
  • Bathroom scale
  • Sofa bed
  • Flat screen TV
  • Mini-bar (re-stocked daily)
  • Alarm clock with MP3 docking station
  • 1 King or 2 Full beds
  • Magnifying mirror
  • Pillow menu ($)
  • Jacuzzi and shower
  • Bathrobes and slippers

Gardenview Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Safety deposit box
  • Direct dial telephone
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Gardenview
  • Bathroom amenities 
  • Bathroom scale
  • Sofa bed
  • Flat screen TV
  • Mini-bar (re-stocked daily)
  • Alarm clock with MP3 docking station
  • 1 King or 2 Full beds
  • Magnifying mirror
  • Pillow menu ($)
  • Jacuzzi and shower
  • Bathrobes and slippers

Mayan Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Cabin with thatched roof and separate entrance
  • Large Balcony or Terrace with hammock
  • Exterior Mayan shower
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • Jacuzzi
  • Gardenview
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale



  • Buffet for breakfast, lunch and dinner
  • Mexican/Italian

La Laguna

  • Buffet for breakfast, lunch
  • Italian

Ribs & More

  • à la carte for dinner
  • Barbecue
  • Reservations required; Dress code

Punta Emilia

  • à la carte for dinner
  • Seafood
  • Reservations required; Dress code


  • à la carte for dinner
  • Italian
  • Reservations required; Dress code

La Lola

  • à la carte for dinner
  • Spanish
  • Reservations required; Dress code


  • à la carte for dinner
  • Brazilian
  • Reservations required; Dress code

El Dorado

  • à la carte for dinner
  • Steakhouse
  • Grand Palladium Colonial
  • Reservations required; Dress code


  • White Sand Lobby Bar
  • El Teatro Theatre bar
  • Bamboo & Portofino
  • Rodizio & Ribs & More
  • La Laguna Bar
  • Punta Emilia Beach Bar
  • La Isla Bar
  • Las Rocas Pool bar

Baby Club (1-3 years old)

  • Located within the 'El Ranchito' Mini-club
  • Indoor and outdoor play areas
  • Trained professional staff on hand to assist the little ones
  • Open from: 9 am - 8 pm

Mini-Club 'El Ranchito' (4-12 years old)

  • Located on the beach between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa
  • Outdoor and indoor facilities
  • Arts and craft room for kids to create their own masterpiece
  • Video games (PlayStation, game cube) and volleyball
  • Children's splash pool with water slides
  • Kids can enjoy a fun-filled day of eco-friendly activities to learn about the culture and history of the surroundings
  • The club features delightful animated characters from the "Play at Palladium with Raggs" program who will sing, dance, and entertain the kids throughout the resort
  • Kids can also have breakfast with the Raggs gang
  • Large lawn play area with supervised staff hosting daily activities that are both fun and imaginative
  • Open from 9 am - 11 pm

Black & White Junior Club (13-19 years old)

  • Located Poolside at 'El Rinconcito', at the Grand Palladium Kantenah Resort & Spa
  • An exclusive club just for teenagers, designed with activities to keep you entertained throughout your stay
  • A lounge for video games, online computer games, and table games such as; pool and foosball
  • Mini-disco at Grand Palladium Colonial during the evening, 2 nights per week so you can party with your new friends
  • Open from 11 am - 12 midnight

Child Policy

Child: 3-12 years pay special rate.
Teens: 13-17 years pay special rate.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Zentropia Spa & Wellness

Should guests wish to use the hydrotherapy facilities or wet areas of the Zentropia Spa & Wellness centre an additional fee of $10 USD per person per day will be applicable and payable locally. Clients who purchase a spa treatment will not have to pay the fee on the day of the treatment. Subject to change. 


  • Spa pools
  • Jacuzzi
  • Dry and wet sauna
  • Vapor bath
  • Hydromassage
  • Waterfalls
  • Eco-meditative cold bath
  • Massage rooms
  • Relax area
  • Gymnasium with locker rooms, air conditioning
  • Unisex hair salon

Stay at 1, Play at All - Guests can use any of the facilities located in the four resorts of the complex, except those located at The Royal Suites Yucatán by Palladium.

Honeymooners - Receive a room upgrade (based on availability at check-in), late checkout (subject to availability), and a honeymoon gift. Request at time of booking. Requires proof of marriage certificate at check-in. Must be within 2 months of wedding date.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Grand Palladium White Sand
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Palladium White Sand Resort & Spa
Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.