Grand Palladium White Sand

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Our Opinion

The Grand Palladium White Sands is another large resort situated in the heart of the Riviera Maya Resort strip. This resort is incredibly exotic, with wildlife teeming around various parts of the hotel. The rooms and facilities are well-kept. However, the outdoor facilities could use a little bit of maintenance throughout the day, as many travelers have reported an increase of garbage that usually acquires by the beach. The hotel, much like it's sister resort, the Riviera, is very large. This is definitely a great resort for those who don't mind a little walking.


Located in the Palladium Resort complex, the Grand Palladium White Sand shares its facilities with the Grand Palladium Colonial, Kantenah and Riviera resorts and faces a kilometre of private beach. Respecting the flora and fauna of the area, this resort was built with all buildings blending into the natural surroundings. A perfect example of how the most modern and luxurious facilities can be built in perfect harmony with the natural environment of the area.

Location: Located on Kantenah Beach, 25 minutes from Playa del Carmen & 80 minutes from the airport.

  • Beautiful beachfront location
  • A number of pools including large main pool, natural saltwater pool and an adults only pool
  • Large resort complex with many dining options
  • Lots of family activities with Kid's and Teen's clubs and a water park
  • Awarded TripAdvisor's Certificate of Excellence and Travelife Gold for sustainability in tourism

tripadvisor Traveler Reviews
  • Kris R :
Great vacation

Spent a week at the white sands resort. The lobby was under construction but it was contained and not a nuisance. My room was great. The restaurants were really good, the buffets good to, the one thing was that sometimes it was confusing as to what was open & when. The pools were great, the hidden pools were quiet and peaceful. Lots of green space and untouched forest. The beach was really nice. The resort is really big, which is a gift and a curse, more restaurants,bigger beach,more pools and bars but it's easy to get lost the first few days! The staff are always eager to help with some directions if you need and there's lots of golf carts buzzing around if you want to catch a ride after one too many margaritas on the beach!!The one thing that could be improved was the prices at the spa. My wife to go to the spa for a day while I was out scuba diving but the prices were basically double what she pays here in Canada! I'm sure it's a top notch spa but she couldn't justify paying that much!! We had a fantastic week and would definitely return next year!!

  • pfflyers2016 : Oklahoma City, Oklahoma
What a delight!

We booked our room online as part of the new Wellness Program and received all kinds of extra benefits - including free time at the spa, breakfast one morning in our room, a romantic private dinner on the beach and more! David and his staff went far beyond our expectations in making us feel welcome but not smothered by too much attention. The special dining and exercise opportunities were great. We would love for the Palladium to add dedicated bicycling trails to the outer edges of the resort.

  • shemiktravels : Chilliwack, Canada
Great time - family wedding

Good points: The beach here is very nice and swimmable - bring water shoes as there are a few rocks and the water is pretty shallow - great for snorkelling too. Attended a family wedding - hotel did a great job - well organized - great time had by all. We were lucky to have perfect weather all week. The gym is great - lots of machines to work out on - air conditioned and towels and water are there. Not a lot of mosquitos - really nice - I never saw anyone spray - but first time I didn't get eaten alive.Premium drinks were in the Kentenah section bar called Churchill Bar - air conditioned and you can smoke a cigar too :) Not so good points:It is a very large complex - we walk everywhere, however, if you are not a walker, you will spend a lot of time waiting for a ride to where-ever you are going. The food here wasn't the best - lots of variety to eat - however, the buffet at the Colonial section is far superior to the one at the White Sands/Riveria section - unfortunately, we only found this out on the last day. The theme restaurants are a hit and a miss. The Ribs or more was the best one - meat was tender and chewable. The Italian restaurant was probably the worse - we chose the salmon risotto - I am not a big eater but the portion was one large spoon of risotto with dried out cubed salmon. Pretty sad. Information about events (such as beach barbecue) or shows was non existent or it was posted somewhere we never found??

  • DonnaBruce : Edmonton, Alberta
Wonderful Resort

My husband and I cannot say enough good things about this resort. The phone calls each evening to ensure everything was good/quality control was great. Our room was cleaned and restocked every day without fail, we did not have to ask for anything. The staff were incredible and the service was wonderful. The rooms were very clean and luxurious. The pools were beautiful and clean and the beach was wonderful. We loved all the natural walkways throughout the resort and the wide range of wildlife. We would definitely return and recommend the White Sands to anyone.

  • Dave A : Michigan
We Love Mexico

We were there from Nov. 6th thru the 14th . I am giving my review as a member . This is our third time to Rivera Maya we have timeshare at the Grand Mayan the other side of Playa. This is our first at the GP in Rivera Maya as we became trial members at the GP in Jamaica last year. I must start by saying everything you get from GP is so much better than our timeshare including what we paid to be members was so reasonable. We even extended our membership while we were there.As a member we get a ride too and from the airport our timeshare only picks us up that in itself saved $55 cab ride back to the airport. We got to check in the private member office where they had drinks and food available. ( I must say I never saw much of a line at the normal check in areas ). Included as members is free phone calls and Wi-Fi with use of the computers in the members lounge We did some research ahead of time and asked to be in building 56 it was right next to the pool and a few minutes from the beach. ( Warning we had the side facing the pool and every night there was a wedding reception with music blarring until midnight you may was the back side of the building.)When we had in our room as an amenity a bottle of chilled champagne , tequila , 2 shot glasses , 2 travel mugs and bathrobes and slippers. The building we were in was just remodeled and the room was beautiful . There were a few glitches with the phone , TV and refrigerator but were all fixed promptly . Like Jamaica housekeeping seemed to be confused about the concept of replacing towels and such with what they took but a few phone calls fixed that.We were glad we chose White Sands and the pool area and buffets were hardly crowded the whole week as it got busier near the end. Colonial was more crowded as there were more families as they have the kids area. TIPPING : Do that at your own choice but I will tell you a few bucks goes a long way at the bar in getting good and quick service . I also left my housekeeper a few bucks every day and often tipped wait staff or shuttle drivers or others providing a service. Remember just because they work in this nice resort doesn't mean many still aren't poor. You will also find that many staff you come in contact with go out of there way to remember your name and be social . Member also have there own private shuttles .MONEY : We brought mostly US and many singles for tipping as our money is more valuable 17 % exchange. I did covert some to pesos and really should of done more as it was very frustrating the front desk often couldn't make change for larger bills had to get it from the bus boys so it is your choice.THE BEACH : We spent 2 of our days there it was really nice. I suggest you get done early to get a spot you want. Many of them are shaded by trees but down by the activities and life guard tower there are more in the open with plenty of sun like we want. They offer kayaks , paddleboards , snorkel gear , hobycat , and other stuff free to use but you will need to give them your ID and room key ( guess so that you don't try to take this stuff home ) . The ocean is rocky when you first get in you can wear water shoes or just slowly make your way to the sandy part as we did. If you brings some chips or bread in the water you can feed the schools of fish they go crazy are surround you. As members there is a travel club at the beach where you can get premium liquor. They also have tours you can book to snorkel with turtles or scuba dive and they will also teach you to do that. FOOD: We did the buffets for lunch and dinner and it was nice in our area as they weren't crowded . There is a wide array of food to chose from , meats , fruits , veggies , pastries , homemade ice cream , special fruit drinks pretty much anything you can think of. Most of it was pretty good quality not much to complain about I lean more to the healthy side so portions is the only challenge.As you might know there are specialty restaurants as member we got priority reservations. You can make your own as non member at the front desk or wait in a long line if you don't have a reservation. We did the ribs and more on our first night as a am a BBQ fanatic . Not what I expected at home we get smoke flavor and fall off the bone meat. I had ribs and my wife a juicy Lucy type burger and the food was just OK but the service was good. The next night it was Brazilian which I strongly suggest you try . Everything comes to you individually on a large skewer and they cut a piece off from that . From pork to chicken to several cuts of beef and sausage you name it. If you want more of something just ask but I warn you there is plenty of food without seconds. Our servers William and Gabriella were great We did the steakhouse next the food was OK but not great I got a rib eye that was thin and tough . My wife,s filet was just OK this was the same experience with the steakhouse in Jamaica GP.We did Thai next the whole experience was very disappointing . First I don't know if it was the set up restaurant but it was so loud you had to yell to hear each other our talk to the waiter . Our waiter was not very personable and he was not attentive to our needs and slow to respond. The food was nothing special and you couldn't get changes to anything. The lettuce rolls on the salad bar were great if you could happen to get one.We did the Italian next the travel club since it was our anniversary gave us free lobster tails and champagne . It was a great experience and our server knowing the special occasion made it even better with his OUTSTANDING service his name was Gilberto.Lastly we did the Mexican the service and the food was great . My favorites were the Brazilian , Italian and Mexican in that order the rest I could take it or leave it. They offer hot dogs and other amenities around the pool and they have terrace buffets that offer a limited selection. They have food down at the beach in a limited capacity but watch out for the weasels ( lemurs in the US ) they like to beg for food but are harmless.Amenities available : Nightly shows in both venues in the Colonial and other location . They have outside vendors selling there wares you can bargain with them . Don't buy anything in the gift show so overpriced don't know how they ever sell anything. They have a nice spa with workout area and hot tubs and steam rooms free to members . They have spa services for sale but they are pricey . We did an 80 minute couples massage on a 2 for 1 sale for $229 it was very good . They have photographers all around the resort taking pictures now the bad $ 20 a picture it goes down the more you buy but even 20 pictures only goes down to $ 15 a piece. Really ! I will never understand this or the gift shop price things reasonable so people actually buy something. Excursions : they do offer them for sale in the lobby I am not sure how good the prices are as we didn't check them out . As members we get a free excursion so we did Rio Secroto which takes you in the underground rivers and caves. I suggest this as a great excursion they pick you up and bring you back you have the tour and all the gear included plus a meal and tequila tasting . No cameras thou and their pictures are way over priced. From home we book Xplor which is a sister adventure to Xel-Ha and Xcaret . From zip lines , to a underground river swim , to a underground kayaks and jeep rides etc. I also suggest this very much . Prices included pick up and drop off ,all the needed gear ( bring your own towel , water shoes and camera ) all you can eat . They do sell their pictures for a reasonable prices. Travel club presentation : Its your decision to go or not they will try to sell you membership in GP . If you are slightly interested then ask for the top person and give you there best possible prices for what you might want. That will save time them bringing 3 different people over to sell. I hate this but I will say membership is rather inexpensive and all the perks and benefits are worth it if you travel much and like good things. We wish we had found this before the timeshare we bought that we can't get out of. The resort is big but not overwhelming we like to walk but it wasn't too much like some places. They offer free shuttles.All in all a great time at GP and our next will be at the one in the Peurto Vallarta area but we will be back to this one.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily
  • Snacks
  • Room service (11am to 11pm)
  • Unlimited domestic beer & cocktails and select international brands; house wine with meals
  • Mini-bar restocked daily with water, soft drinks, and beer 
  • Towels (pool/beach)
  • Free basic Wi-Fi throughout complex
  • Kids Club
  • Teen Club
  • Snorkeling
  • Kayaking
  • Paddle boards
  • Paddle boats
  • Windsurfing
  • Catamaran
  • Tennis
  • Mini-golf
  • Volleyball
  • Basketball
  • Soccer
  • Archery
  • Access to fitness facilities
  • Daily activities
  • Nightly entertainment
  • 264 rooms and suites 
  • 5 buffet restaurants
  • 9 a la carte restaurants
  • 25 bars throughout complex
  • 8 Freshwater pools and 1 Seawater pool
  • Spa & Wellness Center (fee)
  • Jacuzzi
  • Fitness facilities
  • Crocodile cage with feeding shows
  • Ecological walking paths
  • Mini-golf
  • Shopping 
  • Dive shop
  • Motorized watersports (fee)
  • Free WiFi
  • Conference facilities (fee)
  • Currency exchange
  • ATM
  • Golf nearby (fee)

Gardenview Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Safety deposit box
  • Direct dial telephone
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Gardenview
  • Bathroom amenities 
  • Bathroom scale
  • Sofa bed
  • Flat screen TV
  • Mini-bar (re-stocked daily)
  • Alarm clock with MP3 docking station
  • 1 King or 2 Full beds
  • Magnifying mirror
  • Pillow menu ($)
  • Jacuzzi and shower
  • Bathrobes and slippers

Gardenview Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Safety deposit box
  • Direct dial telephone
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Gardenview
  • Bathroom amenities 
  • Bathroom scale
  • Sofa bed
  • Flat screen TV
  • Mini-bar (re-stocked daily)
  • Alarm clock with MP3 docking station
  • 1 King or 2 Full beds
  • Magnifying mirror
  • Pillow menu ($)
  • Jacuzzi and shower
  • Bathrobes and slippers

Mayan Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Cabin with thatched roof and separate entrance
  • Large Balcony or Terrace with hammock
  • Exterior Mayan shower
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • Jacuzzi
  • Gardenview
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale



  • Buffet for breakfast, lunch and dinner
  • Mexican/Italian

La Laguna

  • Buffet for breakfast, lunch
  • Italian

Ribs & More

  • à la carte for dinner
  • Barbecue
  • Reservations required; Dress code

Punta Emilia

  • à la carte for dinner
  • Seafood
  • Reservations required; Dress code


  • à la carte for dinner
  • Italian
  • Reservations required; Dress code

La Lola

  • à la carte for dinner
  • Spanish
  • Reservations required; Dress code


  • à la carte for dinner
  • Brazilian
  • Reservations required; Dress code

El Dorado

  • à la carte for dinner
  • Steakhouse
  • Grand Palladium Colonial
  • Reservations required; Dress code


  • White Sand Lobby Bar
  • El Teatro Theatre bar
  • Bamboo & Portofino
  • Rodizio & Ribs & More
  • La Laguna Bar
  • Punta Emilia Beach Bar
  • La Isla Bar
  • Las Rocas Pool bar

Baby Club (1-3 years old)

  • Located within the 'El Ranchito' Mini-club
  • Indoor and outdoor play areas
  • Trained professional staff on hand to assist the little ones
  • Open from: 9 am - 8 pm

Mini-Club 'El Ranchito' (4-12 years old)

  • Located on the beach between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa
  • Outdoor and indoor facilities
  • Arts and craft room for kids to create their own masterpiece
  • Video games (PlayStation, game cube) and volleyball
  • Children's splash pool with water slides
  • Kids can enjoy a fun-filled day of eco-friendly activities to learn about the culture and history of the surroundings
  • The club features delightful animated characters from the "Play at Palladium with Raggs" program who will sing, dance, and entertain the kids throughout the resort
  • Kids can also have breakfast with the Raggs gang
  • Large lawn play area with supervised staff hosting daily activities that are both fun and imaginative
  • Open from 9 am - 11 pm

Black & White Junior Club (13-19 years old)

  • Located Poolside at 'El Rinconcito', at the Grand Palladium Kantenah Resort & Spa
  • An exclusive club just for teenagers, designed with activities to keep you entertained throughout your stay
  • A lounge for video games, online computer games, and table games such as; pool and foosball
  • Mini-disco at Grand Palladium Colonial during the evening, 2 nights per week so you can party with your new friends
  • Open from 11 am - 12 midnight

Child Policy

Child: 3-12 years pay special rate.
Teens: 13-17 years pay special rate.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Zentropia Spa & Wellness

Should guests wish to use the hydrotherapy facilities or wet areas of the Zentropia Spa & Wellness centre an additional fee of $10 USD per person per day will be applicable and payable locally. Clients who purchase a spa treatment will not have to pay the fee on the day of the treatment. Subject to change. 


  • Spa pools
  • Jacuzzi
  • Dry and wet sauna
  • Vapor bath
  • Hydromassage
  • Waterfalls
  • Eco-meditative cold bath
  • Massage rooms
  • Relax area
  • Gymnasium with locker rooms, air conditioning
  • Unisex hair salon

Stay at 1, Play at All - Guests can use any of the facilities located in the four resorts of the complex, except those located at The Royal Suites Yucatán by Palladium.

Honeymooners - Receive a room upgrade (based on availability at check-in), late checkout (subject to availability), and a honeymoon gift. Request at time of booking. Requires proof of marriage certificate at check-in. Must be within 2 months of wedding date.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Grand Palladium White Sand
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Palladium White Sand Resort & Spa
Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.