Grand Palladium White Sand

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Our Opinion

The Grand Palladium White Sands is another large resort situated in the heart of the Riviera Maya Resort strip. This resort is incredibly exotic, with wildlife teeming around various parts of the hotel. The rooms and facilities are well-kept. However, the outdoor facilities could use a little bit of maintenance throughout the day, as many travelers have reported an increase of garbage that usually acquires by the beach. The hotel, much like it's sister resort, the Riviera, is very large. This is definitely a great resort for those who don't mind a little walking.


Located in the Palladium Resort complex, the Grand Palladium White Sand shares its facilities with the Grand Palladium Colonial, Kantenah and Riviera resorts and faces a kilometre of private beach. Respecting the flora and fauna of the area, this resort was built with all buildings blending into the natural surroundings. A perfect example of how the most modern and luxurious facilities can be built in perfect harmony with the natural environment of the area.

Location: Located on Kantenah Beach, 25 minutes from Playa del Carmen & 80 minutes from the airport.

  • Beautiful beachfront location
  • A number of pools including large main pool, natural saltwater pool and an adults only pool
  • Large resort complex with many dining options
  • Lots of family activities with Kid's and Teen's clubs and a water park
  • Awarded TripAdvisor's Certificate of Excellence and Travelife Gold for sustainability in tourism

tripadvisor Traveler Reviews
  • Kathryn S :
Amazing stay!!

We came here on the recommendation of a colleague for our 10th anniversary. The White Sands is one of three Palladium resorts - you can use the facilities at any of them. Our room was a junior suite and was lovely - it could have easily accommodated our 2 kids. It was quiet, and the staff are extremely friendly and helpful. Lots of selection in terms of restaurants and buffets. The food was good, but not superb. Having said that, we have high expectations living in Vancouver. We were so happy not to cook for a week!! There is so much here in terms of entertainment and activities for adults and kids- Yoga, full service gym, dance lessons, Zumba and water aerobics. The list is endless. There is a kids club as well. Nightly shows are great and are lots of fun! We are already planning our next trip here with the kids...

  • Jessica C :
10 Year Anniversary in the Mayan Suites!

We celebrated a 10 year anniversary in the Mayan Suites in White Sands Resort and it was an incredible 10 days! The staff, facilities, and the weather were second to none. Truly a great experience once again for our seventh time here.I wanted to have a special surprise for my husband on our anniversary and contacted the “Smile Services” to put something special together and they did an amazing job. Guillermo and his team really out did themselves by taking the time to get to know us as a couple before we got there and used that to organize an event that catered to our favorites with incredible attention to detail. It was above and beyond what anyone would expect. I recommend this to those wanting help to surprise someone.Paulina Romero (sorry if name is spelled incorrectly, but she works in wedding services department) helped us book our trip and was easy to work with over email. We told her what the occasion was for and what rooms we wanted and she made it happen. She was so nice, professional and followed up with us when we were there to make sure our stay was comfortable. The customer service we received from everyone at the resort was great. I recommend giving yourself the opportunity to talk to the staff while you are there. The staff all around the resort really enjoys interacting with you so embrace it. When you get to know a little about them and them about you. In the end I feel like they go the extra mile to make your stay comfortable and enjoyable. A few staff members, other then the ones mentioned above, that stood out to me where servers at the pool in White Sands Diego and Saroh (sorry if spelled wrong it may be Sara but I believe it is Saroh as it was a unique spelling she had), Ivan the Community Manager, Ramiro room cleaning services for our room, and Ismael a server at restaurant Ribs and More.Overall a great experience and can’t wait to update my review as we plan to go to this resort for many years. Hope this review and future ones help others. Thank you!

  • sdo782 : New York City, New York
Wonderful long weekend with two young kids

My husband and I just spent a long weekend here with my parents and our two young girls, ages two and four. Our criteria in picking this hotel was that we wanted an all-inclusive resort where we could have child care options for our two girls. Many resorts only offer kids' club/child care options for kids over 3 or 4 but we found this place which actually takes kids age 1+. We were really pleased with our experience. Since the child care option was what brought us here I'll discuss that first. The kids' club and baby club were excellent. The staff is obviously very caring and attentive to all of the children who participate in the program. They spoke English well enough to communicate with our kids, and my older daughter was begging to go every morning. Brenda and Laura were particularly wonderful - patient, kind, and committed to the kids having an amazing time under their watch. The other staff was great too - Danay, Fernando, Yarey, Andres, and Aldair all made extra effort to make the experience enjoyable for the kiddies. I think this will definitely bring us back again in the future. The hotel seems to have thought of everything and makes the experience very easy and comfortable for guests. Breakfasts were delicious and dinners were good (better than other AI resorts). I particularly liked the Mexican, Japanese and and Seafood restaurants. (Manuel was the chef who did the Hibachi show and he was great - entertaining and great meal). My husband and I had a two-bedroom suite for us and our kids which was plenty of space - we could have gotten away with a Junior Suite and just put the girls on the pull-out couch and a pack-and-play in the living room. The bathroom was particularly luxurious with a big jacuzzi tub with handheld shower-head, a large vanity and an amazing shower with a waterfall-like nozzle. I hope to come back soon!

  • DamienandDen : Newcastle upon Tyne, United Kingdom
Second wonderful stay!

This was our second stay at the Grand Palladium resort (our previous stay was in Sept 2012 at the Riviera section of the resort - please see our previous review if required). I'm going to break the review into little bits in the hope that it helps!Flight - from Newcastle airport on the 787 Dreamliner, very nice flight with no problems, the Dreamliner seems much roomier than normal.Cancun airport - Chaos! About 4 flights arrived at the same time meaning the immigration queue was enormous! Despite the length of the queue it only took about 20-30 minutes to get through immigration/security and get outside to our coach. You are advised by staff on the flight not to talk to anyone inside the airport as they are usually trying to sell you stuff that you don't want.Transfer - takes about 1hr 30mins from the airport if you include a couple of drop offs. So quite a little while, book a private taxi if you want to get there a little quicker.Check in - We checked in at the Colonial lobby (which is where we originally booked) but we asked about upgrading and were offered a suite in the White Sand section for an extra US$55 per night. Since we wanted to treat ourselves we accepted the upgrade. It wouldn't be necessary if you weren't too bothered about having the extra space.Our room - Our suite was lovely and big, with a separate living area with tv and sofa, minibar which was stocked daily and a nice large private bathroom with whirlpool bath. We like our space so the upgrade for us was worth it.Resort - Huge, a more detailed description is in our previous review, but be prepared to do a bit of walking - although you can catch the little buggies that drive around the resort. There is also the train that drops you off at the 3 different lobbies. The Riviera section of the resort is currently being completely renovated so you cannot access any of that part of the resort. This doesn't make the resort any less massive though! There is also plenty of wildlife to see. We managed to see coatis, toucans (in the trees right outside our room!) pelicans and eagles on the beach, army ants, a tarantula and even a venomous coral snake!The pool at the White Sand side is huge and never felt too crowded, so we always stayed here. We occasionally went to the beach to do a bit of snorkelling which was enjoyable, the best fish are at the White Sand side of the beach where the reef is.Food - for the most part the food was very good, we enjoyed the steakhouse the best. The main buffet restaurant in the Colonial section (La Hacienda) was where we went. Breakfast was very good, a huge variety of hot and cold food, even churros (which I love) for breakfast! Our main problem was that the temperature of some of the food at lunch wasn't great, at one point some French fries were really cold, we went back 15 minutes later and the same fries were there and even colder! This was the same for the hamburgers and a few other things (this was at the buffet restaurant by the White Sand pool). This was a minor problem though and all of the food at the a la carte restaurants was fine.Bars - plenty of them! They all serve top shelf drinks, just be sure to ask for them. If you just ask for "Vodka" then you won't get absolut/Smirnoff (whether that's an issue is up to you!) We spent a lot of time in the sports bar which we enjoyed, table football and pool table are in there, we only wish that there was more than 1 pool table as there is more than enough space for an extra one. You can get food to order in here and it is really nice and hot :-)One minor complaint is that there is a Heineken pull in the sports bar but Heineken was never available, it would be nice to have one or two premium lagers available.Things to do - We went to Xel-Ha for a day out, found it very expensive but was nice to do something different for the day, plenty of snorkelling to do. We took the collectivo rather than a taxi, which only cost up 80 pesos for the two of us each way, as opposed to about 800 pesos if we had used a taxi. Akumal beach is close by as well, where you can snorkel with turtles which we have done previously (very enjoyable).Overall - We had another lovely stay and we would love to return when the resort is fully renovated, all the staff are really cheerful and work so hard to make the resort what it is. It may take another few years but we will come back!

  • _epsanz : Chicago, Illinois
The one and only

I just returned from a week at the White Sand and I am looking forward to coming back. We stayed in a suite very close to the lobby, some of the restaurants, and one of the buffet by the pool and all connected by a bridge on the lake. Really cute and quite. The room was huge with two balconies, whirlpool, gigantic bed and extra room for two more people. Everything was always clean and tidy with such a wonderful tact that amazed me. We ate at all the restaurants and all of them have something new to experience. Although theme restaurants, there was always a fusion type of ingredient subtly added to any dish that made the experience ever better since it was unexpected. This vacation was a well deserved getaway after almost a year without a day free so my idea of having a relaxing time was above any other entertainment. We enjoyed the spa every single day. This is the quietest place of all. Swimming early in the morning in that endless pool is such a pleasure difficult to describe. The spa now has a healthy bar where you can choose between juices, shots, smoothies, and some bites. Angel, at this bar, was great. And then, the spa itself. I have never seen a place as big as this one. Loved plunging into the cool pool (62F) and the whirlpool back and forth. A great combination for a body recovery. Walking on the beach is awesome with that white sand and green water. Lots of activities here with pedal boats and kayaking ready to be used at no cost. Going further to the right, by the Riviera hotel, there is a natural pool. Perfect place again for relaxation while enjoying the sun.Special thank you to Antonio, Iago, Lourdes, Sofia, Edgar, Froilam, Nicolasa, William, and all the staff. They do of this place the best one for a getaway or even a longer stay. Their kindness is so genuine that makes you feel so beloved. i am thankful to all of them for making my stay so pleasant. This resort is the best one that I have ever stayed in the Riviera Maya. They have my loyalty. i am coming back in a month.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • 3 meals daily
  • Snacks
  • Room service (11am to 11pm)
  • Unlimited domestic beer & cocktails and select international brands; house wine with meals
  • Mini-bar restocked daily with water, soft drinks, and beer 
  • Towels (pool/beach)
  • Free basic Wi-Fi throughout complex
  • Kids Club
  • Teen Club
  • Snorkeling
  • Kayaking
  • Paddle boards
  • Paddle boats
  • Windsurfing
  • Catamaran
  • Tennis
  • Mini-golf
  • Volleyball
  • Basketball
  • Soccer
  • Archery
  • Access to fitness facilities
  • Daily activities
  • Nightly entertainment
  • 264 rooms and suites 
  • 5 buffet restaurants
  • 9 a la carte restaurants
  • 25 bars throughout complex
  • 8 Freshwater pools and 1 Seawater pool
  • Spa & Wellness Center (fee)
  • Jacuzzi
  • Fitness facilities
  • Crocodile cage with feeding shows
  • Ecological walking paths
  • Mini-golf
  • Shopping 
  • Dive shop
  • Motorized watersports (fee)
  • Free WiFi
  • Conference facilities (fee)
  • Currency exchange
  • ATM
  • Golf nearby (fee)

Gardenview Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Safety deposit box
  • Direct dial telephone
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Gardenview
  • Bathroom amenities 
  • Bathroom scale
  • Sofa bed
  • Flat screen TV
  • Mini-bar (re-stocked daily)
  • Alarm clock with MP3 docking station
  • 1 King or 2 Full beds
  • Magnifying mirror
  • Pillow menu ($)
  • Jacuzzi and shower
  • Bathrobes and slippers

Gardenview Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Safety deposit box
  • Direct dial telephone
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Gardenview
  • Bathroom amenities 
  • Bathroom scale
  • Sofa bed
  • Flat screen TV
  • Mini-bar (re-stocked daily)
  • Alarm clock with MP3 docking station
  • 1 King or 2 Full beds
  • Magnifying mirror
  • Pillow menu ($)
  • Jacuzzi and shower
  • Bathrobes and slippers

Mayan Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Cabin with thatched roof and separate entrance
  • Large Balcony or Terrace with hammock
  • Exterior Mayan shower
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • Jacuzzi
  • Gardenview
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale



  • Buffet for breakfast, lunch and dinner
  • Mexican/Italian

La Laguna

  • Buffet for breakfast, lunch
  • Italian

Ribs & More

  • à la carte for dinner
  • Barbecue
  • Reservations required; Dress code

Punta Emilia

  • à la carte for dinner
  • Seafood
  • Reservations required; Dress code


  • à la carte for dinner
  • Italian
  • Reservations required; Dress code

La Lola

  • à la carte for dinner
  • Spanish
  • Reservations required; Dress code


  • à la carte for dinner
  • Brazilian
  • Reservations required; Dress code

El Dorado

  • à la carte for dinner
  • Steakhouse
  • Grand Palladium Colonial
  • Reservations required; Dress code


  • White Sand Lobby Bar
  • El Teatro Theatre bar
  • Bamboo & Portofino
  • Rodizio & Ribs & More
  • La Laguna Bar
  • Punta Emilia Beach Bar
  • La Isla Bar
  • Las Rocas Pool bar

Baby Club (1-3 years old)

  • Located within the 'El Ranchito' Mini-club
  • Indoor and outdoor play areas
  • Trained professional staff on hand to assist the little ones
  • Open from: 9 am - 8 pm

Mini-Club 'El Ranchito' (4-12 years old)

  • Located on the beach between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa
  • Outdoor and indoor facilities
  • Arts and craft room for kids to create their own masterpiece
  • Video games (PlayStation, game cube) and volleyball
  • Children's splash pool with water slides
  • Kids can enjoy a fun-filled day of eco-friendly activities to learn about the culture and history of the surroundings
  • The club features delightful animated characters from the "Play at Palladium with Raggs" program who will sing, dance, and entertain the kids throughout the resort
  • Kids can also have breakfast with the Raggs gang
  • Large lawn play area with supervised staff hosting daily activities that are both fun and imaginative
  • Open from 9 am - 11 pm

Black & White Junior Club (13-19 years old)

  • Located Poolside at 'El Rinconcito', at the Grand Palladium Kantenah Resort & Spa
  • An exclusive club just for teenagers, designed with activities to keep you entertained throughout your stay
  • A lounge for video games, online computer games, and table games such as; pool and foosball
  • Mini-disco at Grand Palladium Colonial during the evening, 2 nights per week so you can party with your new friends
  • Open from 11 am - 12 midnight

Child Policy

Child: 3-12 years pay special rate.
Teens: 13-17 years pay special rate.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Zentropia Spa & Wellness

Should guests wish to use the hydrotherapy facilities or wet areas of the Zentropia Spa & Wellness centre an additional fee of $10 USD per person per day will be applicable and payable locally. Clients who purchase a spa treatment will not have to pay the fee on the day of the treatment. Subject to change. 


  • Spa pools
  • Jacuzzi
  • Dry and wet sauna
  • Vapor bath
  • Hydromassage
  • Waterfalls
  • Eco-meditative cold bath
  • Massage rooms
  • Relax area
  • Gymnasium with locker rooms, air conditioning
  • Unisex hair salon

Stay at 1, Play at All - Guests can use any of the facilities located in the four resorts of the complex, except those located at The Royal Suites Yucatán by Palladium.

Honeymooners - Receive a room upgrade (based on availability at check-in), late checkout (subject to availability), and a honeymoon gift. Request at time of booking. Requires proof of marriage certificate at check-in. Must be within 2 months of wedding date.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Grand Palladium White Sand
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Palladium White Sand Resort & Spa
Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.