Grand Palladium White Sand

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Our Opinion

The Grand Palladium White Sands is another large resort situated in the heart of the Riviera Maya Resort strip. This resort is incredibly exotic, with wildlife teeming around various parts of the hotel. The rooms and facilities are well-kept. However, the outdoor facilities could use a little bit of maintenance throughout the day, as many travelers have reported an increase of garbage that usually acquires by the beach. The hotel, much like it's sister resort, the Riviera, is very large. This is definitely a great resort for those who don't mind a little walking.


Located in the Palladium Resort complex, the Grand Palladium White Sand shares its facilities with the Grand Palladium Colonial, Kantenah and Riviera resorts and faces a kilometre of private beach. Respecting the flora and fauna of the area, this resort was built with all buildings blending into the natural surroundings. A perfect example of how the most modern and luxurious facilities can be built in perfect harmony with the natural environment of the area.

Location: Located on Kantenah Beach, 25 minutes from Playa del Carmen & 80 minutes from the airport.

  • Beautiful beachfront location
  • A number of pools including large main pool, natural saltwater pool and an adults only pool
  • Large resort complex with many dining options
  • Lots of family activities with Kid's and Teen's clubs and a water park
  • Awarded TripAdvisor's Certificate of Excellence and Travelife Gold for sustainability in tourism

tripadvisor Traveler Reviews
  • Peter H : Regina, Canada
Major renovations in progress at the resort

We have visited the Palladium resort on the Mayan many times and have stayed at Kantenah, Colonial, White Sands and Royal Suites. Obviously, it is one of our favourite destinations. This time we were accompanied by our daughters and their families - 11 people in all. We booked White Sands because they offer the suites which are comprised of a bedroom and separate living room with hide a bed and this afforded the most privacy for our group. Unfortunately, on arrival only one suite was available and two of the three families were offered a single room with two queen sized beds. These rooms are also built with the bath tub in the room and separate closets for the toilet and shower. This is not suitable for families! There is very little privacy. This was very disappointing. Our frustration was compounded by the lack of concern of the front desk staff. I suspect the renovations to the former Riviera part of the resort are causing grief for the booking staff and they are accustomed to disappointed guests. I won't mention names but R. In particular was maddening because he tried to portray the room change as an upgrade rather than tell the truth! We were persistent and after three nights of living out of a suitcase, we were able to get moved to the rooms we had paid for. The Transat rep was helpful in this regard and our travel agent assures us we will be refunded for the difference in room rates. I think the advice I would offer is to be calm and persistent if you are not treated properly. Also, if you are travelling with young ones, stick to Kantenah. It is less expensive and has full bathrooms.After the room issues were straightened out we were able to relax and enjoy the vacation. We had 5 grandkids aged 3 to 12. The water slide park at the Colonial pool was a big hit with the younger children. We enjoyed a a great New Years Eve dinner at the Japanese restaurant. There are only 10 seats available at the presentation table but they were able to accommodate us by fitting in a high chair for the youngest in our group. We also had a good meal at the Mexican restaurant and the Brazilian. The Spanish restaurant was disappointing because all servings were cold and according to one of the servers, the kitchen is distant from the restaurant. Buffet restaurants were OK. If you choose something prepared at one if the fresh food stations you will likely be satisfied. There is a varied range of options. Half of the buffet in the former Riviera lobby has been converted to an a la carte restaurant - probably for Royal Suites guests only. It was not open during our visit.The buffet section opened just before we left and this reduced the commute time as it is closer to some of the White Sand building units than the Colonial buffet restaurants. At first glance it appeared small ( compared to the original buffet restaurant it is half the size) and noisy but it grew on us. Sitting 11 people was a challenge for the restaurant staff. Some hosts were very accommodating - others not so much. But that was a problem unique to us.The new Royal Suites expansion is interesting. We walked through the area to see if we would like to visit it the next time we travel to the Mayan without our family. It was not long before we were stopped by a security guard and advised the area is "exclusive". In the past, there was less formailty with the Royal Suites section. Anyway, we did get a good look before we were "invited to leave". I liked the development which extends south of the tidal pool (which is also off limits now!). My wife did not like it. She said it was like they "took paradise and put up a parking lot". There is a lot of concrete. Restaurants look like they were furnished by IKEA - very modern and clinical.So, in summary, many changes that impact White Sands guests but not Colonial and Kantenah. Food is OK. Live entertainment in the lobbies has been stepped up and is good. They are down to one theatre now because the Riviera is in the process of being converted to Royal Suites a la carte restaurants. There is only one show per night now. Perhaps to save money? The discotheque is gone. The former Royal Suites lobby is being converted to a restaurant and the original a la carte Royal Suites restaurant with the outdoor terrace is no more - literally. The charge to use the Spa pool has risen to$35 US from $10 unless you are a guest at Royal Suites. (Save your money - it is not worth it). Also we were obliged to pay a $10 environmental fee over and above the payment to the travel agency! This apparently is a new law throughout the country in November. My 3 star rating is influenced by the lack of concern by the front desk staff over the room mix up. But as in any resort, there are some people who are smiling and happy to talk to you and others who are stressed out. The resort still has a beautiful garden setting and amazing beach.

  • Colette B :
Three generations

Overall our vacation was very nice. The grounds at the Grand Palladium are beautiful. I travelled with my mother, age 50 grandmother, age 80 and myself, age 20. The first few days at the resort were confusing as it seemed the staff did not give us the correct information for the process of making reservations and the times the restaurants were open. Also, the app that they told us to download on our phones, we discovered was not updated, so all the information was wrong. Regarding the quality of the food, we found the tastiest restaurant to be the Japanese restaurant at the Cantina. My grandmother required a wheelchair as it is hard for her to get around such a big resort. The only issue was that a lot of the resort, around the pool area, and near the beach required stairs. This meant that anytime we wanted to get around, we had to go all the way around to the lobby because that was the only route without stairs.The entertainment team was very nice and polite but we had a hard time knowing the times of the activities. Also, the activities we were able to join, didn’t always lasts the full time they were intended to. The three of us enjoyed our last day the the spa and even scheduled a massage for the end of the day. We had the best time here. Our massages were excellent and we left the spa feeling relaxed and happy. We definitely recommend the spa.The beach was beautiful, the weather was warm and we can’t wait to come back to Mexico! Thank you Grand Palladium!

  • Roxanne W : Benson, Arizona
1st Time at an All Inclusive Resort

We met our son and his family for a Christmas Holiday. We have traveled in many parts of the world, but have never stayed in an All Inclusive Resort. We stayed at the White Sands, which was one of 4 hotels at the Grand Palladium. The hotel and wait staff at the resort were great. Very friendly, very attentive, very helpful. The food at the restaurants was not the best, but was OK. We had expected better. On the other hand, we were there for the Christmas Eve Celebration Buffet, and the selection, quality and variety of meats, pastas, salads, breads and desserts was the most amazing I have ever experienced. We had a great holiday, and would highly recommend this property,

  • 312aaa : Los Angeles, California
You would do well to pick a different all-inclusive resort

We were here for about 4 days in early January, 2018. Here are some thoughts if you are considering this resort:In the universe of all-inclusive resorts, this is not the best option. There are a ton of better resorts in the Cancun area and there is no need to go here. All-inclusives have a bad reputation for watery drinks, bad food and mediocre service. That description fits this resort.We purchased a round-trip airport transfer (via the vendor, Lomas). We waited for 45 minutes at the airport before our shuttle departed the airport for the resort.Once we arrived we had to ask 4 times over 5 hours for them to make up the pullout sleeper sofa. It took 4 requests and an escalation to a manager for it to eventually happen. The room, which is nice, was supposed to have a well-stocked minibar. It was empty and we requested that it be stocked. They only added a couple of things to it each day, and it eventually became fully-stocked on our last day.Drinks: if you get a mixed drink it is going to be watery. If you ask for a double they still don't give you a double. Stick to beer and wine because they can't water those down.Food: some of the food was downright horrible. Most of it was mediocre at best. A very small number of dishes are good. There is a surprising shortage of Mexican food. The buffets have poor versions of various types of food (e.g., really bad Chinese, bad Italian, etc.). To give you an idea, they serve some horrible type of stadium-quality fluorescent yellow nacho cheese that you can pump over your tortilla chips. It's the same stuff you get at 7-11. It's as bad as it sounds. They also have actual restaurants that are not buffets. We went to a few of them. The American-style one should be avoided at all costs. We heard the Japanese one was decent and the best of the lot, but who goes to Mexico for Japanese food? The Mexican one was good, but only good in comparison to the other restaurants and buffets. None of the restaurants we attended could survive as a standalone restaurant because, quite frankly, they just weren't that good. On the topic of restaurants, they have an odd reservations system that they make you use. If you walk up to a restaurant there is typically a 30-45 minute wait, but the restaurants appear empty inside. Not sure why that is. If you want to go to the Japanese or seaside restaurant (which is actually the beach snackbar that they dress up for dinner by putting tablecloths over the plastic tables) you have to go through the concierge. But for all of the other restaurants you have to use their app, which is staffed by only two attendants at a time, so getting a table reservation takes 15 min, but the reservation is meaningless: in our case, for one of our meals we were told that the **only** availability was for either 6pm or 10pm. We chose 6pm, but were literally the only people in the entire restaurant for almost 30 min, after which it started to fill up but was never full. Bottom line: do not come here if good food is an important part of your vacation experience.Pools: The pools that you are allowed to go to are nice (and unheated, so if the day is chilly the pool will be freezing). The kids pool is a lot of fun for school-age kids. There are some adults-only pools, which I can appreciate because not all people like to have kids on the deck. Makes sense to me. But there are also pools that you may not have access to, even if you are an adult, because they are in an area of the resort that is only accessible to some guests. Some of the most beautiful pools that you see on the website (e.g., the one with the infinity edge) are only accessible to some guests. Read the fine print and don't make the mistake of believing that if you see a beautiful facility on the website that you can go to it. If you buy a timeshare then you might.....Staff: the staff was great, with the exception of the front desk staff. Some of the front desk staff we interacted with were great, but some were fairly unhelpful or even downright cold. We asked for a late checkout (1pm instead of noon) and got a scowl. Why were they so grumpy? It made no sense.To sum it up, we would not return. There are a lot of other all-inclusive resorts and this one seems to capture most of the awful cliches you hear about bad all-inclusives. There are other all-inclusives that are much much better, so spend your hard-earned vacation time and money elsewhere. There's no need to settle for a mediocre vacation experience.

  • em-lou-slater : Burnley, United Kingdom
Great place

We stayed here in November 2017 as a young couple (mid-20s). We loved the hotel, the staff was brilliant, the food was good, drinks were good, the rooms were clean. Our room had everything and more than we needed! Our maid was brilliant (Ariel). We loved the option of going to all the restaurants without needing to book. Our favourites were the steak house and the Italian. The drinks are branded spirits which is a bonus for an all inclusive. The hotel grounds are beautiful and takes a couple of days to be able to find your way around. I visited the gym most days and was really impressed with all the machines and equipment - it was kept very tidy! The nighttime entertainment shows were good however the only thing we didn’t like was that if you are there for 2 weeks then the entertainment shows are repeated on the second week and there isn’t much else to do other than watch the show again. It would be good to rotate the shows fortnightly. We found night time entertainment disappointing for our age group as there wasn’t much to do after the shows as the disco was in repair. We did venture out of the complex 3 times to playa del carmen because of this. The only thing we found annoying was the photographers, as the constantly pested us for pictures. We didn’t mind this the first couple of times but it wasn’t ideal asking us as we was sat down eating our meals, we would often look at the floor awkwardly so they didn’t approach us whilst we was eating. We visited Akamul beach, Tulum ruins, playa paraiso using the buses that stop outside the hotel. Tulum is a must-see, it is beautiful! All in all we loved our time in Grand Palladium and would definitely return once the disco is revamped.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • 3 meals daily
  • Snacks
  • Room service (11am to 11pm)
  • Unlimited domestic beer & cocktails and select international brands; house wine with meals
  • Mini-bar restocked daily with water, soft drinks, and beer 
  • Towels (pool/beach)
  • Free basic Wi-Fi throughout complex
  • Kids Club
  • Teen Club
  • Snorkeling
  • Kayaking
  • Paddle boards
  • Paddle boats
  • Windsurfing
  • Catamaran
  • Tennis
  • Mini-golf
  • Volleyball
  • Basketball
  • Soccer
  • Archery
  • Access to fitness facilities
  • Daily activities
  • Nightly entertainment
  • 264 rooms and suites 
  • 5 buffet restaurants
  • 9 a la carte restaurants
  • 25 bars throughout complex
  • 8 Freshwater pools and 1 Seawater pool
  • Spa & Wellness Center (fee)
  • Jacuzzi
  • Fitness facilities
  • Crocodile cage with feeding shows
  • Ecological walking paths
  • Mini-golf
  • Shopping 
  • Dive shop
  • Motorized watersports (fee)
  • Free WiFi
  • Conference facilities (fee)
  • Currency exchange
  • ATM
  • Golf nearby (fee)

Gardenview Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Safety deposit box
  • Direct dial telephone
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Gardenview
  • Bathroom amenities 
  • Bathroom scale
  • Sofa bed
  • Flat screen TV
  • Mini-bar (re-stocked daily)
  • Alarm clock with MP3 docking station
  • 1 King or 2 Full beds
  • Magnifying mirror
  • Pillow menu ($)
  • Jacuzzi and shower
  • Bathrobes and slippers

Gardenview Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Safety deposit box
  • Direct dial telephone
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Gardenview
  • Bathroom amenities 
  • Bathroom scale
  • Sofa bed
  • Flat screen TV
  • Mini-bar (re-stocked daily)
  • Alarm clock with MP3 docking station
  • 1 King or 2 Full beds
  • Magnifying mirror
  • Pillow menu ($)
  • Jacuzzi and shower
  • Bathrobes and slippers

Mayan Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Cabin with thatched roof and separate entrance
  • Large Balcony or Terrace with hammock
  • Exterior Mayan shower
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • Jacuzzi
  • Gardenview
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale



  • Buffet for breakfast, lunch and dinner
  • Mexican/Italian

La Laguna

  • Buffet for breakfast, lunch
  • Italian

Ribs & More

  • à la carte for dinner
  • Barbecue
  • Reservations required; Dress code

Punta Emilia

  • à la carte for dinner
  • Seafood
  • Reservations required; Dress code


  • à la carte for dinner
  • Italian
  • Reservations required; Dress code

La Lola

  • à la carte for dinner
  • Spanish
  • Reservations required; Dress code


  • à la carte for dinner
  • Brazilian
  • Reservations required; Dress code

El Dorado

  • à la carte for dinner
  • Steakhouse
  • Grand Palladium Colonial
  • Reservations required; Dress code


  • White Sand Lobby Bar
  • El Teatro Theatre bar
  • Bamboo & Portofino
  • Rodizio & Ribs & More
  • La Laguna Bar
  • Punta Emilia Beach Bar
  • La Isla Bar
  • Las Rocas Pool bar

Baby Club (1-3 years old)

  • Located within the 'El Ranchito' Mini-club
  • Indoor and outdoor play areas
  • Trained professional staff on hand to assist the little ones
  • Open from: 9 am - 8 pm

Mini-Club 'El Ranchito' (4-12 years old)

  • Located on the beach between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa
  • Outdoor and indoor facilities
  • Arts and craft room for kids to create their own masterpiece
  • Video games (PlayStation, game cube) and volleyball
  • Children's splash pool with water slides
  • Kids can enjoy a fun-filled day of eco-friendly activities to learn about the culture and history of the surroundings
  • The club features delightful animated characters from the "Play at Palladium with Raggs" program who will sing, dance, and entertain the kids throughout the resort
  • Kids can also have breakfast with the Raggs gang
  • Large lawn play area with supervised staff hosting daily activities that are both fun and imaginative
  • Open from 9 am - 11 pm

Black & White Junior Club (13-19 years old)

  • Located Poolside at 'El Rinconcito', at the Grand Palladium Kantenah Resort & Spa
  • An exclusive club just for teenagers, designed with activities to keep you entertained throughout your stay
  • A lounge for video games, online computer games, and table games such as; pool and foosball
  • Mini-disco at Grand Palladium Colonial during the evening, 2 nights per week so you can party with your new friends
  • Open from 11 am - 12 midnight

Child Policy

Child: 3-12 years pay special rate.
Teens: 13-17 years pay special rate.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Zentropia Spa & Wellness

Should guests wish to use the hydrotherapy facilities or wet areas of the Zentropia Spa & Wellness centre an additional fee of $10 USD per person per day will be applicable and payable locally. Clients who purchase a spa treatment will not have to pay the fee on the day of the treatment. Subject to change. 


  • Spa pools
  • Jacuzzi
  • Dry and wet sauna
  • Vapor bath
  • Hydromassage
  • Waterfalls
  • Eco-meditative cold bath
  • Massage rooms
  • Relax area
  • Gymnasium with locker rooms, air conditioning
  • Unisex hair salon

Stay at 1, Play at All - Guests can use any of the facilities located in the four resorts of the complex, except those located at The Royal Suites Yucatán by Palladium.

Honeymooners - Receive a room upgrade (based on availability at check-in), late checkout (subject to availability), and a honeymoon gift. Request at time of booking. Requires proof of marriage certificate at check-in. Must be within 2 months of wedding date.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Grand Palladium White Sand
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Palladium White Sand Resort & Spa
Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.