Grand Palladium White Sand

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Our Opinion

The Grand Palladium White Sands is another large resort situated in the heart of the Riviera Maya Resort strip. This resort is incredibly exotic, with wildlife teeming around various parts of the hotel. The rooms and facilities are well-kept. However, the outdoor facilities could use a little bit of maintenance throughout the day, as many travelers have reported an increase of garbage that usually acquires by the beach. The hotel, much like it's sister resort, the Riviera, is very large. This is definitely a great resort for those who don't mind a little walking.


Located in the Palladium Resort complex, the Grand Palladium White Sand shares its facilities with the Grand Palladium Colonial, Kantenah and Riviera resorts and faces a kilometre of private beach. Respecting the flora and fauna of the area, this resort was built with all buildings blending into the natural surroundings. A perfect example of how the most modern and luxurious facilities can be built in perfect harmony with the natural environment of the area.

Location: Located on Kantenah Beach, 25 minutes from Playa del Carmen & 80 minutes from the airport.

  • Beautiful beachfront location
  • A number of pools including large main pool, natural saltwater pool and an adults only pool
  • Large resort complex with many dining options
  • Lots of family activities with Kid's and Teen's clubs and a water park
  • Awarded TripAdvisor's Certificate of Excellence and Travelife Gold for sustainability in tourism

tripadvisor Traveler Reviews
  • LauMet : Birmingham, United Kingdom
Honeymoon 💜

I have to say that a lot of the reviews on here must be complaining just for the hell of it!! Although we did previously book the Riviera hotel we were moved to white sands as Riviera was having renovation work! The white sands hotel has had a makeover too and our room was lovely with a massive Jacuzzi bath in it! The food was a great standard for an all inclusive resort and the buffet near the white sands pool was our favourite - especially at breakfast! We never ate at the buffets in the night which was lovely to have a server for the evening meal. Our favourites were the teppenyaki and punta emilia (despite a cheeky coati trying to steal my paella!! Too funny!) Trips were easy to book through the hotel and the drinks were amazing and was all branded spirits!! ( if you don't want the ice - just say so!) My husband even worked his way through the 24 odd alcoholic cocktails at the swim up bar one day, much to the amusement of the bar men! The atmosphere in the white sands pool was also far more chilled and quieter that what I seen in the colonial pool! How the white sands is rated lower on here I do not know! Special shout out to the fab bar men at white sands swim up bar and also the barman at white sands lobby with his famous "shot; shot, shot, shot, shot" song and tequila bam bams! Sorry I have no memory of names! The sports bar was also fab with some amazing food! My husband particularly enjoyed the kareoke night in there haha! If I was going to be really fussy I would say that the decorative pillows in our room smelt damp and the pool turned all our swimwear green!! Apart from that this is a fantastic hotel and far nicer to relax at than the colonial!

  • ManuElAleman : Dusseldorf, Germany
Rooms need a brush-up and focus on cleanliness. Relaxing?

Our stay in Grand Palladium White Sand left us baffled. The entire complex seems like some movie set with both employees and visitors being the cast in an illusion of non-stop entertainment, a hodgepodge of architectural styles, pseudo-Mexican references in a fantasy thriller on the postmodern traveller.Despite the vast compound with innumerable buildings scattered all-over (even including a “church”), the overall standard is surprisingly low. Our room was quite spacious, but unfortunately in a state of disrepair and dirt. The bathtub was dirty with hair and stains that where not removed throughout our stay. We could hardly find a pillow or bed sheet without either a stain (e.g. blood) or tear. The towels were also full of stains that were obviously not recent. This seems to have less to do with cleaning staff that is working at its capacity, but rather in a structural management decision not to invest replacing damaged items.Furthermore, the housing complexes are built in such a way that the rooms are very noisy. This gets especially annoying when packs of drunk people are looking for their rooms after a day of too much sun and booze. Also, cleaning staff is doing its rounds early and can be heard clearly within the room throughout. It gets even better when you are woken up at 8:00 a.m. with a cleaning lady standing in your room (let us be reminded this is not a business hotel…).Food is plenty and equally dull. While the looks and variety of the buffets seem enticing, the taste has nothing to do with Mexico or whichever other cuisine is offered. Seasoning is uninspired, ingredients very standard and it would be worth to have less variety and more quality & authenticity. In a country as rich in flavours, smells and recipes as Mexico, it seems like a shame to be eating characterless cafeteria fare. It is nice that the beach is at walking distance, however the constant background music everywhere is minimising the relaxing effect of being at the sea.If you want to visit the country missing out on all of its culture, smells, food and people please book immediately. Of course, you cannot expect the world from an all-inclusive resort. However, at least a closer approximation of the host culture, as well as clean rooms, should be prioritised.

  • jmackint : Surrey, Canada
Wedding Week with family

My son and his new wife planned to have their wedding at the Grand Palladium. And while I am more into exploring the non all-inclusive resorts when in Mexico I had to admit that this place was great. The beaches were pristine, food in the restaurants was good to excellent, room was spacious and well kept and the staff were courteous and friendly. Despite having some difficulty trying to confirm my flight home via Westjet the trip was great and being a single dad with a 9 year old it was stress free. My only issue and it is not with the Grand Palladium as they were very helpful was trying to confirm and book our seats on the return flight with Westjet. (1) the phone number they provide doesn't work out of Mexico (2) the hotel staff helped me as I had to contact a third party in Toronto to talk to Westjet. Hence to have a stress free holiday avoid booking with Westjet or try to get assigned seating before you leave Canada. Unfortunately, even upon return to Canada Westjet customer service kept insisting that I was wrong. Okay, then may be it is the phone company? Who knows but they wouldn't even reimburse the phone charges - cheap outfit!

  • GracieD : London
Great accomodation - we didn't want to leave!

This is a great place to come, to recharge your batteries and not have to do too much.There is plenty to do in resort but nothing much directly outside the entrance.Food - restaurants have plenty of variety. You won't go hungry! The Las Haciendas buffet was big with lots of variety but personally we felt like it was catering (very well I might add) for the masses. There were often queues to get in at mealtimes. Not sure what it would be like in the school holidays. There are other smaller buffets. Non buffet restaurants El Dorado, the Ribs & More and the Thai were our favourites. The food was good everywhere with attentive and friendly and smiley waitresses and waiters.The fruit juice was like squash or something. How I craved good fruit juice! Those who prefer alcohol will be pleased to know that the proper branded drinks are available. For those who don't drink - the virgin mojito's were amazing.They had little buses/carts and a mini train that took you around if you wanted it. You could easily walk everywhere however the transport was useful if you are less active, small kids, too hot or, like me, good at getting lost or just feeling plain lazy. There are lots of maps about so even those who are similarly directionally challenged should be able to find their way.We were quite disappointed that you had to pay $10 a day to enter the spa as we were told it was included. The massages were a little pricey compared to London although there were deals to be had from the sellers around the pool and beach. You could use the gym which was reasonably well equipped and I used it several times.There were plenty of activities for those who wanted them. If you try the crazy golf I recommend wearing lots of bug spray.There is plenty of wildlife to see including pelicans, crocodiles, racoons, iguana's and many more. Don't panic the crocs aren't running free! We discovered the lovely saltwater pool and bar on the 2nd day however we were very disappointed on the 3rd day when it closed for refurbishment. We paid a lot of money for what we thought would be a more upmarket break but there are more expensive 'Royal Suites' and we were told a lot of the good stuff will now be purely for those guests who probably pay even more. Note: That's what we heard, don't quote me.Wifi was good although patchy in some places. The adult pool near the White Sands large pool was small with no snacks. The better adult pool was the one further away from the main pool. The beach is sandy but in the sea there are lots of rocks and seaweed. If you have some water shoes you may wish to pack them. There is a nice long beach for a good run or walk if you want to compensate for any all inclusive over indulgence. Good water sports available. The pools were clean and everywhere on the complex looked well maintained. The main pool had fun looking kids activities. We were booked in the villas near the sea water pool but were changed to the White Sands resort as they are refurbishing. The room was nice with a sea view although not as close to the sea as where we had originally booked. There was a nice size bathroom with a shower and a jacuzzi in it. It has a good hairdryer. The bedroom had 2 separate double beds instead of one king size. This could come in handy if you start to get on each others nerves :) The balcony was reasonably secluded and private (3rd floor) with 2 chairs. It could really have done with a sun-lounger or hammock. The air con works well plus a decent ceiling fan. Fridge wasn't very cold and sometimes leaked. They restocked with beer, water and fizzy drinks. Some simple snacks or biscuits would have been a plus.There was a TV, iron and ironing board, safety deposit box, tea and coffee. Not many electric sockets but 2 x USB charging points.One day we took a few photos on the beach then a photographer came along and took some more. Better than our own mobile phone photos.... The photographer wouldn't tell us the price at the time but I'll tell you. It's $20 for 1 or around $15 each if you buy 7 or more, some of which are only on a CD. They quoted us $110 for 7 or $170 for 12. They took 20+ photos. The woman in the shop selling the photos appeared completely dis-interested in helping us and looked like she did not want to be there at all. We ended up going back when there was another sales person there to help us.If you would like to venture out there is a shuttle bus (not run by the hotel) that runs from outside the main entrance to various places. We went to Playa Del Carmen for 40 pesos each. It's not the most luxurious but we got there and back in one piece. I researched online about what currency to bring, Pesos or US dollars. It turns out we could easily have stuck with US dollars in resort. Whatever you chose, you may wish to bring plenty of small notes for tips.Apart from the amazing shows put on each night the nightlife was a little limited. The nightclub was closed for refurbishment and everything quietened down by about 12ish. It might be more lively in the holiday period.The weather was really lovely with just the odd shower.The most stressful part of the holiday was figuring where our travel agent would pick us up. Nobody knew. Not even the travel agent...There are 3 receptions and it could have been at any. If you have transfers included it is worth noting where you will get picked up.Worth a visit.

  • Gizzie : Alberta
Good resort, great wedding.

We just returned from White Sands, where our daughter got married. Most of the wedding party stayed in the Kantenah section, we opted for White Sands so we could get the one bedroom suite. Check in was good, the young man who checked us in was very nice and informative. I had to check my son in to the Kantenah section, and the experience there was the exact opposite. No information was provided whatsoever, and the young lady seemed annoyed that we were even there. Luckily we did get the information from the WS check in, otherwise we would have really struggled.The size of the property, combined with the humidity, was quite difficult the first couple of days. Finally had things figured out about day 5! We did use the golf cart type transportation quite a bit, but as others mentioned, they were really hit/miss. Some of the drivers were very nice, others were very rude.We stayed in section 57, and our room was very nice. Loved the bathroom, with the big shower and tub. Once we got mattress pads, beds were quite comfortable. A/C was never a problem (you have to make sure you keep the doors/patio door closed) and the housekeeping kept everything nice and clean. Nice toiletries were supplied and replenished every day. The mini fridge was only filled maybe twice while we were there. The location was perfect - very close to the pools and beach, and we loved seeing the wildlife when on the deck. The bad thing about the room was the smell. It seemed to be close to a sewer, and in the mornings, the smell was unbearable. One morning I woke up at 6 and had to spray some air freshener around, it was so bad. We had a family member staying right above us, who did complain about the smell to some workers the last day we were there.The pools were beautiful, but there was hardly anyone in the White Sands one. It may have been from the heat - it was very hot out, there's really no breeze around the pool, and the water in the pool accordingly was quite warm. But lots of loungers around, in or out of the shade. We did try the pool on the Kantenah side one day which was much busier, but way too deep for me. I'm 5'4" and had to 'bounce' everywhere. haha. I much preferred the beach - lots of chairs, although I found quite a few were broken. Nice breeze off the ocean which helped with the heat, and the ocean was beautiful. Yes rocky in the WS section, but when I wanted to go in, I just walked down towards the Kantenah section. I also found this the fastest way to get from one section to the other - just walk down the beach! No drink service on the beach, but probably because it's too big. There are beach bars on either end.Food in most cases was very good. I found the buffets on the Colonial/Kantenah side were better than the WS side (WS only has breakfast/lunch buffet). We ate supper at the buffet twice and was quite good, and the restaurants we tried (brazilian, ribs, italian and steakhouse) were also very good, with great service. We did try room service a couple of times, but it was not good, and took over an hour each time. Also room service doesn't start until 11, which was disappointing, as we like to eat breakfast on our deck. Alot of time was spent by our group in the Sports Bar, which was great. Good service, and very good food.The booze was fine, as all the young people (all 25 of them) all had a very good time. Too good most nights. Whoops!!We only went to one show at night, but they seemed to be very good, and I wish we'd gone to some more. We caught the tail end of the Rock show, which looked excellent!The wedding was beautiful. I don't think the wedding planner was of much assistance unfortunately (either before the wedding or during, but I think that's an exception from what I've heard). The wedding was in the garden gazebo, and while it was uncomfortably hot out, umbrellas were provided, and champagne after and it turned out gorgeous. The supper was in one of the buffets, which was decorated nicely, was fairly private, and the food was good. Then a private area on the beach, which was lit up and a microphone was provided to have speeches and put on music. Then back to the sports bar. It really was a perfect day.We likely won't be back, as we prefer smaller resorts (and the Pacific side of Mexico), but a great time was had by everyone in our group, and we wouldn't hesitate to recommend it to anyone looking for a destination wedding.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily
  • Snacks
  • Room service (11am to 11pm)
  • Unlimited domestic beer & cocktails and select international brands; house wine with meals
  • Mini-bar restocked daily with water, soft drinks, and beer 
  • Towels (pool/beach)
  • Free basic Wi-Fi throughout complex
  • Kids Club
  • Teen Club
  • Snorkeling
  • Kayaking
  • Paddle boards
  • Paddle boats
  • Windsurfing
  • Catamaran
  • Tennis
  • Mini-golf
  • Volleyball
  • Basketball
  • Soccer
  • Archery
  • Access to fitness facilities
  • Daily activities
  • Nightly entertainment
  • 264 rooms and suites 
  • 5 buffet restaurants
  • 9 a la carte restaurants
  • 25 bars throughout complex
  • 8 Freshwater pools and 1 Seawater pool
  • Spa & Wellness Center (fee)
  • Jacuzzi
  • Fitness facilities
  • Crocodile cage with feeding shows
  • Ecological walking paths
  • Mini-golf
  • Shopping 
  • Dive shop
  • Motorized watersports (fee)
  • Free WiFi
  • Conference facilities (fee)
  • Currency exchange
  • ATM
  • Golf nearby (fee)

Gardenview Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Safety deposit box
  • Direct dial telephone
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Gardenview
  • Bathroom amenities 
  • Bathroom scale
  • Sofa bed
  • Flat screen TV
  • Mini-bar (re-stocked daily)
  • Alarm clock with MP3 docking station
  • 1 King or 2 Full beds
  • Magnifying mirror
  • Pillow menu ($)
  • Jacuzzi and shower
  • Bathrobes and slippers

Gardenview Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Safety deposit box
  • Direct dial telephone
  • Iron & Ironing board
  • Balcony or Terrace
  • Coffee/tea maker
  • Gardenview
  • Bathroom amenities 
  • Bathroom scale
  • Sofa bed
  • Flat screen TV
  • Mini-bar (re-stocked daily)
  • Alarm clock with MP3 docking station
  • 1 King or 2 Full beds
  • Magnifying mirror
  • Pillow menu ($)
  • Jacuzzi and shower
  • Bathrobes and slippers

Mayan Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Cabin with thatched roof and separate entrance
  • Large Balcony or Terrace with hammock
  • Exterior Mayan shower
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Shower and bathtub
  • Hair dryer
  • Bathrobes and slippers
  • Coffee/tea maker
  • Mini-bar (water, soft drinks, beer, stocked daily) 
  • Flat screen TV
  • Iron & Ironing board
  • Jacuzzi
  • Gardenview
  • In-room safe
  • Work desk
  • Crib available upon request
  • Smoke detectors
  • Pillow menu ($)
  • Bathroom scale



  • Buffet for breakfast, lunch and dinner
  • Mexican/Italian

La Laguna

  • Buffet for breakfast, lunch
  • Italian

Ribs & More

  • à la carte for dinner
  • Barbecue
  • Reservations required; Dress code

Punta Emilia

  • à la carte for dinner
  • Seafood
  • Reservations required; Dress code


  • à la carte for dinner
  • Italian
  • Reservations required; Dress code

La Lola

  • à la carte for dinner
  • Spanish
  • Reservations required; Dress code


  • à la carte for dinner
  • Brazilian
  • Reservations required; Dress code

El Dorado

  • à la carte for dinner
  • Steakhouse
  • Grand Palladium Colonial
  • Reservations required; Dress code


  • White Sand Lobby Bar
  • El Teatro Theatre bar
  • Bamboo & Portofino
  • Rodizio & Ribs & More
  • La Laguna Bar
  • Punta Emilia Beach Bar
  • La Isla Bar
  • Las Rocas Pool bar

Baby Club (1-3 years old)

  • Located within the 'El Ranchito' Mini-club
  • Indoor and outdoor play areas
  • Trained professional staff on hand to assist the little ones
  • Open from: 9 am - 8 pm

Mini-Club 'El Ranchito' (4-12 years old)

  • Located on the beach between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa
  • Outdoor and indoor facilities
  • Arts and craft room for kids to create their own masterpiece
  • Video games (PlayStation, game cube) and volleyball
  • Children's splash pool with water slides
  • Kids can enjoy a fun-filled day of eco-friendly activities to learn about the culture and history of the surroundings
  • The club features delightful animated characters from the "Play at Palladium with Raggs" program who will sing, dance, and entertain the kids throughout the resort
  • Kids can also have breakfast with the Raggs gang
  • Large lawn play area with supervised staff hosting daily activities that are both fun and imaginative
  • Open from 9 am - 11 pm

Black & White Junior Club (13-19 years old)

  • Located Poolside at 'El Rinconcito', at the Grand Palladium Kantenah Resort & Spa
  • An exclusive club just for teenagers, designed with activities to keep you entertained throughout your stay
  • A lounge for video games, online computer games, and table games such as; pool and foosball
  • Mini-disco at Grand Palladium Colonial during the evening, 2 nights per week so you can party with your new friends
  • Open from 11 am - 12 midnight

Child Policy

Child: 3-12 years pay special rate.
Teens: 13-17 years pay special rate.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Zentropia Spa & Wellness

Should guests wish to use the hydrotherapy facilities or wet areas of the Zentropia Spa & Wellness centre an additional fee of $10 USD per person per day will be applicable and payable locally. Clients who purchase a spa treatment will not have to pay the fee on the day of the treatment. Subject to change. 


  • Spa pools
  • Jacuzzi
  • Dry and wet sauna
  • Vapor bath
  • Hydromassage
  • Waterfalls
  • Eco-meditative cold bath
  • Massage rooms
  • Relax area
  • Gymnasium with locker rooms, air conditioning
  • Unisex hair salon

Stay at 1, Play at All - Guests can use any of the facilities located in the four resorts of the complex, except those located at The Royal Suites Yucatán by Palladium.

Honeymooners - Receive a room upgrade (based on availability at check-in), late checkout (subject to availability), and a honeymoon gift. Request at time of booking. Requires proof of marriage certificate at check-in. Must be within 2 months of wedding date.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Grand Palladium White Sand
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Palladium White Sand Resort & Spa
Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.