Grand Riviera Princess

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Grand Riviera Princess is a relatively good resort situated in the heart of the Riviera Maya Strip. The grounds are immaculate and well-maintained. The staff of the resort are also incredibly helpful and friendly. The check-in and check-out process goes by a bit quicker than most other resorts. The food options are varied, however booking for a la carte restaurants can be a bit of a process. Overall, it's still a great resort for those looking to relax in the heart of the Riviera Maya.


Overview

This large all-suites resort offers something for the entire family from its incredible beach to eight pools to extensive dining options and spacious accommodations - the ideal family getaway. Guests staying at the Grand Riviera Princess have full access to the neighboring Grand Sunset Princess all facilities are shared between the two properties with the exception of the Platinum Club sections.


Location: 50 minutes from Cancun airport, 10 minutes to Playa del Carmen, situated in the heart of the Riviera Maya.

Highlights
  • Large pools and beautiful grounds
  • Lots of kids' activities and Family Club area for larger families
  • Fully equipped fitness and spa facilities
  • Many dining choices 
  • Trip Advisor 2016 Certificate of Excellence

tripadvisor Traveler Reviews
  • jfm_quebec :
Review

Great experience and the beach for example was all what I expected before. And particulary regarding the clientele of the hotel, I was surprised with pleasure to see most Mexicaners. The weather finally was fine and no hurricanes were disturbing my journey wich was rather small (less than 10 days)

  • Sarah G :
Had better

I stayed here with my 2 daughters from 7-14 August. I had booked a family swim up room. Once we arrived we were told there were no swim up rooms available and would receive a *free upgrade* to platinum. If I had wanted platinum I would have booked this in the first place. The platinum rooms were a fair walk from the main lobby and the shuttle was nearly always full. The main pools were not very clean and getting a sunbed was near to impossible. The beach snack bar was full of Coaties which were jumping on tables to grab food. This scared my daughter and she wouldn't go in there again! The food was generally ok. Although when we went to the Mexican restaurant the chair had some broken wood which splintered my hand.All in all...the rooms in platinum were nice and the staff were wonderful. However I have stayed in much better in Mexico.

  • creativehf :
room 5220 guest ....

Nice resort for its value,but not 5 stars-[ I will give 3plus ] ,resort is big, hard to control and see the difference between what you paid for ,everything looks the same,pools are old,tile patches felling off in the pool,easy to get hurt during walking and swimming in the pools. Hay roof getting old and lick water-[ patios / balcony ],Beauty full ocean,beach has lots see weeds during that time of the year making waking into ocean for swim less pleasant.Food was ok for the first week,but after that repaid over and over..We book alla-carte diners prety much every night,so wasnt that bad.Have to give a 5 for entertaiment crew-outstanding shows.Over roll we had good stay in the resort.2 weeks, we adopt or we just lower or standard and higher expectation.

  • kagleaton : Washington Dc, District Of Columbia
Birthday Vacation.

The resort was great. Very clean & kept up well. I enjoyed everything except the food. The ala carte restaurant were pretty good but the food in the buffets was not. Other than I enjoyed my stay. If you go without kids and with a significant other I recommend staying in the Laguna Villas. Very nice suites with a balcony over looking a man made laguna. Very large whirlpool tub & outside shower. It's an adult only section of the resort. Extra perks come with this room choice. We had a private pool, private section on the beach, private concierge ;who will pre book your reservation at the ala carte restaurants, and you can get premium drinks at the bars. Also with the room choice you get a free 30 minute message plus access to the spa facilities after your message or they will give you a coupon to come back and access the facilities on another day.

  • B B : Saint Paul, Minnesota
Horrible. So disappointing

So far it has been one of the worst experiences. An hour later at check in and they are scrambling to find us a room which was booked more than 2 months ago. We had been here before and it had been a good experience. But now they offered us an "upgrade" to another hotel which who knows what their facilities are or how far it is. The receptionist Vivian goes back and forth without a good answer as to why? (Although the reason is obvious) We asked for the manager. Twenty minutes later and he is nowhere to be seen

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  •  Buffet breakfast, lunch & dinner plus snacks
  • A la carte dinner with reservations
  • Unlimited domestic and select international beverages
  • Non-motorized watersports including boogie boards, kayaks & snorkeling
  • Tennis day & night
  • Use of fitness centre
  • Complimentary shuttle service to Playa Del Carmen
  • Daily activities & nightly entertainment
  • Disco (entrance and drinks included) 

Platinum Club Inclusions

  • Platinum bracelet
  • Private check-in
  • Cold towel upon arrival
  • Welcome drink
  • Use of Platinum Club Lounge including concierge service
  • DVD Library
  • International newspapers and unlimited internet usage
  • A la carte breakfast and lunch service in buffet restaurants near the Platinum Lounge
  • Free wireless internet in rooms
  • Nightly turn down service
  • Use of bathrobes and slippers throughout stay
  • Continental breakfast and hors d'oeuvres at Platinum Club Lounge
  • 1 special dinner
  • Reservations for a la carte restaurants at Platinum Lounge
  • Pillow menu in Platinum Lounge
  • 24 hour room service
  • Platinum Suite has 2 Jacuzzis - 1 in the bathroom and 1 on the terrace
  • Gift in room upon arrival
  • Private pool with butler service (drinks only)
  • Reserved area on beach with butler service (drinks only)
  • 1 Water Circuit at the Spa pp/pw (min stay 7 nights & adults only 18+)
  • 1 Princess beach bag
  • Discount on spa treatments (single service items only)
  • 10% discount on green fees at golf course (subject to change)
  • Discount at water sports center (single service items only)
  • Deluxe amenities in room
  • Premium bar in room

*Applies for Platinum Suites and Villa Laguna Suite

  • 672 rooms
  • 2 international main buffets
  • 8 a la carte restaurants (Mediterranean, Grill, Seafood, Mexican, Asian Fusion, Italian)
  • 9 bars
  • Snack bars
  • Ice cream parlor
  • Snack bars
  • Pools, including: large free flowing swimming pool, kids pool
  • Fitness centre
  • Spa (fee)
  • Beauty salon (fee)
  • Meeting facilities (fee)
  • Wi-Fi access in rooms and some public areas
  • Shops 
  • Golf nearby 

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Vanity mirror
  • Telephone in bathroom
  • Coffee maker
  • In-room safe
  • Wi-Fi
  • 1 King or 2 Double beds
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • Bathroom with shower
  • Satellite TV
  • Balcony/Terrace
  • Telephone in-room
  • Room service ($)
  • Sofa
  • Iron & Ironing board (on request & subject to availability)

Deluxe Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Shower
  • Hair dryer
  • Vanity mirror
  • Telephone in bathroom
  • Coffee maker
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • In-room safe
  • 1 King or 2 Double beds
  • Living area
  • Full bathroom with Jacuzzi
  • Balcony/Terrace
  • Telephone in-room
  • Room service ($)
  • Sofa
  • Satellite TV
  • Wi-Fi
  • Iron & Ironing board (on request & subject to availability)

Deluxe Swim-out

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Vanity mirror
  • Telephone in bathroom
  • Coffee maker
  • Mini-bar
  • In-room safe
  • Satellite TV
  • WiFi 
  • 1 King or 2 Double beds
  • Living area
  • Full bathroom
  • Direct access to pool
  • Jacuzzi in bathroom
  • Balcony/Terrace
  • Telephone in-room
  • Iron & Ironing board

Platinum Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Sofa
  • Bathroom with Jacuzzi
  • Coffee maker
  • Jacuzzi in terrace (Only in Platinum accommodation)
  • Iron & Ironing board
  • Telephone in bathroom
  • Telephone in-room
  • Plasma TV
  • DVD/CD player
  • Wi-Fi
  • In-room premium bar
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • In-room safe
  • Air-conditioned
  • 2 ceiling fans
  • 24-hour room service
  • Hair dryer
  • Vanity mirror
  • Shower

Please see All Inclusive section for additional inclusions for this room category

Villa Laguna Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Bathroom with Jacuzzi
  • Vanity mirror
  • Hair dryer
  • Coffee maker
  • Iron & Ironing board
  • Telephone in bathroom
  • Telephone in-room
  • Plasma TV
  • DVD/CD player
  • Wi-Fi
  • In-room premium bar
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • In-room safe
  • Air-conditioned
  • 2 ceiling fans
  • 24-hour room service

Please see All Inclusive section for additional inclusions for this room category

Restaurants

Green Buffet

  • Buffet for breakfast, lunch, dinner
  • International

La Vaqueria

  • a la carte for dinner
  • Grill
  • Reservations required
  • Casual dress code

Mama Mia

  • a la carte for dinner
  • Italian
  • Reservations required
  • Casual dress code

La Hacienda

  • a la carte for dinner
  • Mexican
  • Reservations required
  • Casual dress code

La Fondue

  • a la carte for dinner
  • Swiss
  • Reservations required
  • Casual dress code

Las Olas*

  • a la carte for dinner
  • Seafood
  • Reservations required
  • Casual dress code

*Las Olas restaurant is complimentary for guests staying in the following room categories:

Deluxe Junior Suite, Deluxe Suite Swimout, Platinum Suite, Villa Laguna

Le Fleur*

  • a la carte for dinner
  • Gourmet International
  • Reservations required
  • Dress code

*La Fleur restaurant is complimentary for guests staying in the following room categories:

Deluxe Junior Suite, Deluxe Suite Swimout, Platinum Suite, Villa Laguna

Miso

  • a la carte for dinner
  • Asiatic
  • Reservations required
  • Dress code

The Chill Out Beach Club ($)

  • a la carte for dinner
  • Additional charge ($)
  • Reservations required

Orange Buffet

  • Buffet

Bars

  • 5th Avenue Sports Bar
  • Areito Disco
  • Poquito Fantasy Bar
  • Tequila Pool bar
  • Lobby Bar Sunset
  • Relax Pool bar
  • Maya Swim-up bar
  • Riviera Lobby Bar
  • Plaza Lounge 

For the Kids - 4 Kids' pools, Mini Club for  Ages 4-12, Evening entertainment for children, mini disco, mini theatre, video games room, Babysitting available ( at additional charge).

Child Policy - Child rates apply when children are traveling with 1 or 2 adults. In the event that a child is traveling with a single parent the single parent will pay the single rate and the 1st and 2nd children will pay special rate.

Facilities

  • Vitality Spa
  • Mayan Steam Baths
  • The 5 Continents pools

Massages

  • Back, Neck & Shoulder Massage
  • Aromatherapy Massage
  • Swedish Massage
  • Scalp Massage
  • Deep Tissue Massage
  • Hot Stone Therapy
  • Aloe Vera Massage
  • Reflexology
  • Shiatsu

Body Treatments

  • Exfoliation
  • Firming Coffee
  • Chocolate Wrap
  • Seaweed Wrap
  • Mentholated Wrap
  • Marine Mud
  • Mediterranean
  • Facials
  • Essential Hydrating
  • Revitalizing
  • Age Repair
  • Firming
  • After Sun

Other Treatments

  • Manicure
  • Pedicure
  • Hairstyling
  • Bridal makeup and hair
  • Waxing

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Honeymoon Bonus - Complimentary Honeymoon package includes:

  • Room with king size bed (subject to availability)
  • Fresh fruit basket
  • 1 bottle of sparkling wine
  • Special decoration in the room
  • Nightly turn down service
  • Special cocktail for honeymooners
  • Complimentary souvenir photo during cocktail
  • Free late check out (subject to availability)

*Valid for clients married a maximum of 30 days before arrival date, proof of marriage required upon arrival. Please request at the time of booking.  Amenities subject to change.

Resort Location Map


  • Grand Riviera Princess
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Riviera Princess All Suites Resort & Spa
Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.