Grand Sirenis Mayan Beach

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Our Opinion

A great luxury resort with plenty of things to offer. The resort is incredibly large, so this would be a good resort for those who don't mind a little walking, as shuttle service is only offered for premium travelers. The rooms are modern, elegant and well maintained. While the beach veers from the usual resort (it's not the white, soft and sandy beaches), the shores are teeming with wildlife. There are plenty of quality buffet items, and the a la carte restaurants are also very tasty. Overall, it's a great resort option for those staying in the Riviera Maya.


Overview
This luxuriously modern hotel offers 456 spacious and elegantly appointed junior suites in ten 3-storey buildings surrounded by lush vegetation.

Location: Located directly on the beach, approximately 34 km from Playa del Carmen and 92 km from the Cancun airport.

tripadvisor Traveler Reviews
  • jayne2304 : Saltash, United Kingdom
Very good - this will not dissapoint

My husband and I travelled here on 27/10/2017 for my 50th Birthday. The drive from the airport is long so if travelling during the day get some extra water from duty free and take it with you. you will need it.ReceptionVery quick check in - we were not hassled to upgrade etc - they asked - we said we would like to see the allocated room first before deciding and that was that. The we and our luggage were driven around on the buggies to our room block - the driver did not let us lift anything - he told us which room we needed and how to get there and then brought all the bags up for us. Excellent.RoomFirst impression was not too good - the room was dated but very clean - my only issue was with the shower - the shower head looked dirty and I do suffer from conjunctivitis quite a lot - I did say to hubby that if I got it we would move - we did not need to move. I emailed the hotel previously to ask for a separate bathroom (one that is not visible from the bedroom) and although they said it is first come first served but they would try - we got what we wanted. The room was absolutely massive - The only issue I had which was a bug bear throughout the holiday was that their plugs are horizontal and not vertical which was a pain when using the mossy repellent plugs. The room was cleaned daily to an excellent standard. The fridge was also filled each day. we got a massive bottle of water, couple of beers and assorted soft drinks - they left more if you tip. We left a note to say no Tango and only Diet Coke and this was accommodated. There was an iron and board supplied (situated in the wardrobe) which was brilliant (never had that in any hotel we have stayed in). The floors are very slippery when we so we used to keep a towel on the floor both in the bathroom and as you come out. We had a balcony which, although we did not use, was of a good size and even had a washing line that you stretch across and it hooks into a fitting on the opposite wall (brilliant idea). We had a coffee making machine in the room which was restocked every day (tip, if you drink a lot make sure you hide what you don't use as you get more the next day) SafeWe paid for the safe at reception - we never had any issue with money or valuables going missing (block 2500) however people that were in block 2700 advised they did have money go missing.Wi-FiWe did not use the hotel Wi-Fi - we both have O2 so did the travel bolt on which worked out better value as you add it to one device for 4.99 a day and you can use as a Wi-Fi hot spot for your other devices - you only pay if you use. We know people that did buy the Wi-Fi and it was very hit and miss and some people could not get it in their rooms which is bizarre.Beds/TowelsWhen you check in you are given cards for each person which is a towel card - you take this to one of the towel huts near the pools and they will exchange for blue towels - you can then either change the towel at the end of the day, just get your card back, or keep the towel until the following day. Don't forget to retrieve your card on your last day as you will need to return this when you check out. There is a fee if you do not. We never had a problem with finding beds - there were always spare ones around. People did reserve them but none were left reserved all day with no-one returning.Kids ClubThere is a kids club for most ages - looking at the area where it is held it looks great and the kids I saw wandering around with the entertainment team looked like they were really happy and enjoying themselves.BeachThere is a fab beach off the hotel - some areas are a bit of a problem getting in - you WILL need beach shoes (especially the children). There are lots of beds on the beach and the sand is a bit stony. The snorkelling is good (not brilliant if you have been to Egypt) - my hubby went every day and saw turtles, sting rays, parrot fish, barracuda and various small fish. The turtles are there but you have to look for the sea grass as that is where they hang out. I believe they are to the left of the first bay. They are truly a sight to see. I managed to see one on my second to last day. You can borrow snorkelling gear but you must supply a form of photo id as security (to ensure you return the items)BuffetThe buffet area is massive - there is loads and loads of choice and I challenge anyone who cannot find anything to satisfy their appetite. There is fresh cooked meat and fish to order, loads of salad (not washed so it is safe to eat), fresh bread every day, loads of pasta dishes. They have theme nights a few times a week - we saw the Chinese and the Pirate as we did a few al a carts. On an evening they can be a little slow with the drinks but just catch their eye and ask them. Always busy. Please ensure the kiddies are accompanied at all times as it does get a bit manic and I saw a number of near misses which could have ended very badly. Make sure you tip - they remember.Beach BBQThere is a beach BBQ area (just across from the lazy river) and it is great - open every day - serving burgers, fresh steak-fish-chicken-gammon, chips, salad, bread rolls, hot dogs and doritos. The only issue we had was that the seating for it is right under the trees which are filled with birds. There is a beach bar next door with seating area and no birds above your heads. These both have fabulous views over the bay.Al-la-carteThere are a number of different ones but I will only mention the ones we went to or heard about. The bookings open every Wednesday - make sure you go that day to book as they get full very very quicklySteakWe went here as we love steak and the reviews on here were brilliant however we were a little disappointed - we both ordered the Sirloin and OMG it was awful - it was a lovely size however I think almost 70% of it was fat and gristle - we ended up with a tiny medallion of steak. Friends had the Fillet and asked for it to be medium rare and it was more like blue so they were not happy either. We did not go again. JapaneseBy far the best - unfortunately I was ill the first time we went to could not appreciate it (my 50th birthday) so we booked it again - if you have done these types of restaurants before it is nothing new but if not you are in for a treat. The only thing I would say is that the chefs need portable microphones as you could hardly hear them.BrazillianAnother brilliant one - you will be stuffed - do not have too much starter - you can always get more later but you won't need it. Very well cooked and presented although drinks service could be a little slow.MediterraneanWe heard that this was good but the portions are more like sample's.ItalianWe tried to book here but it was full - we heard that it was excellent.Bars/entertainmentSky barIs good although it is full of mossys so spray yourself well before going and take the spray with you. They do serve drinks in plastic glasses with it being an outside bar - they have live music/acts on some nights around early evening and more acts around 10pm most days. The ones we saw were very good and worth a taking the time to watch.Lobby barsWe did not really go to these with them being indoors but the staff are good and you get waiters walking around taking orders.Pool BarBrilliant - Carlos, Ibanue (think that is how it is spelt) and Eli were brilliant (there was another young lady but cant remember her name, sorry).EntertainmentWas what you would expect but better - the animation team are brilliant although some of the nights were not to our taste. The Michael Jackson one is a must (brilliant), Lion King was also brilliant (not acrobatic which was a shame) and the singing was fab especially Rafiki. The circus was also fab although we would prefer more acrobatics and less of the drums at the end - although the drums are excellent they went on for 20 mins which was far too long. There is pool games every day at 10 and 3 and these are fun to watch - the team work really hard and do join in as well which is brilliant - although the music at the pool leaves a lot to be desired, good job we had our headphones and music on our phones.Grounds/upkeep/petsThe grounds themselves are very well kept and looked after constantly. They have their own eco system so things have got be kept clean and tidy. The staff work tirelessly and do a fabulous job.There are a number of different creatures that you will see. Black Iguanas, Racoons, Coatis, Cats, Spider Monkey's. The only thing we did not see was the Spider Monkeys as they only come out at certain times and in specific places. IguanasFrequent the paths around the grounds, beach bbq area, the rocky area at the first bay. They love banana and some will eat from your hands but be cautious they have very sharp gums.CoatisCome out around the pools every day, they love banana and will eat out of your hands (please monitor children as although they are gentle they can fight amongst themselves and this will frighten children) Racoons are not friendly so watch from afar.CatsThere are a number of cats around the grounds (needed to keep the rodents at bay) they are well looked after and not a pest, 2 of the ones we saw are very friendly (white and baby tortious shell). There is a ginger one too that frequents one of the lighted bridges - although he is not as friendly as the others, once he gets to know you he does like a small ear scratch.ConciergeThere are 2 per 2 blocks and they are located at every other block - use them for booking your al-a-carte or for trips - there is no need to go to reception - they also have a selection of used books that you can borrow. Very helpful and friendly.DiscoThere is a disco at the end of block 2400 but it not used much but from what we have heard even though it is not busy it is good and the staff are brilliant and even joined in the dancing.ISSUESThe only real issue we had was the pool areas - although these are cleaned every day there really is some major repair work needed particularly at the swim up pool bars - the stools are in the most terrible condition and are health/safety risks an there are many missing tiles and these can cut if not careful as there are very very sharp corners. Also the tiles on the floor of the pool need fixing - many falling off or missing. JacuzziWe never went in the Jacuzzi (in the pool) as we found it far too weak - it was not really a Jacuzzi it was more of a ripple. However - what we heard around the pool was that it was disgusting and needs a good clean out.Floor around poolThis is dangerously slippery when wet - we saw a number of near misses and one accident while there. Make sure you wear shoes when walking around and DO NOT let your child run. Maybe the hotel can invest is some slip proof covering.CheckoutVery quick and simple. Luggage is collected from your room on day of departure and take to where the coach collects you. You will get a phone call to organise this. You can use all facilities up to when you leave and there are shower rooms if you have a late checkout or you can ask at reception on day of arrival for a late checkout on day of departure.We had a fab time and will definitely be returning one day.If you have any questions please do not hesitate to ask.

  • :
Have to try really hard not to love this place

Reading some reviews I have to wonder if they're staying in the same place!? We just returned from two weeks and were treated exceptionally by everyone from front desk, concierge, waiters, maintenance staff, entertainment crew, beach staff, coffee shop, buffet greeters, room cleaner,....everyone. Maybe make an effort to try some Spanish in THEIR country, they seem to really appreciate any effort. Besides the great service the grounds are incredible. It's like living in a botanical garden with a zoo thrown in. The beach is great with a sheltered lagoon with great snorkeling and other water sports. We never had trouble finding loungers at any time of day including a cabana. Buffets were fantastic and went to 6 different alacarte themes out of 8, all very good and no problem getting the time we wanted if flexible on the days. The entertainment staff must work 14 hour days as they were all over during the day and then would show up in the evening show sometimes. Then after that, more stuff. Concierge would take care of anything and everything, thanks Isaac and Ash! Patty in the coffee shop was always working hard but always smiling. Rosa in the dining room very efficient. Federeko in the alacarte was great! Too many great employees to name! Saw every show and only one repeated over two weeks. Dancers are incredible knowing so, so many different routines. This resort does an incredible job taking care of so many people. Would not hesitate to recommend.

  • brentbtyler : Idaho Falls, Idaho
Not a great experience

We have been long time travelers to Mexico and have always had an amazing time but this is our first exception. This was our second time in this area and our 10th all inclusive resort. We were excited to be picked up by a limo at the airport; was in the car close to a half hour when the driver told us we needed to turn around and go back to the airport as the limo was for someone else; we had a good laugh but it resulted in us getting to the resort about an hour and a half later than we should've. We reserved our trip 8 mos in advance; when we got to the resort we were told they were out of king beds so they put two queens together for us - strange but ok. Our safe wouldn't work so we tried calling down to the front desk - but our phone wasn't plugged into the wall and we couldn't find a jack anywhere so we went back to the main desk. The phone was fixed while we ate...I'll get back to that. The safe still didn't work once we were done with dinner so we made a second request for assistance. We ended up staying in our room all night waiting, missing the entertainment show. The next morning we were back at it with the safe....it took 5 attempts before we got it fixed. The "no pressure" presentation we had to sit through was promised to be no more than 2 hours--we left just short of the 3rd hour. During the presentation we ran into a couple we'd met on the beach and said hi as they were in the same presentation we were - we were told we could not sit by them and were asked not to laugh...my husband simply asked the other man if he was having fun yet?! Two al a carte meals were included in our package but we weren't able to get the tickets at check in; we were told to go to the concierge on the day of before 3pm to get them. We tried getting them the morning we were told to and were sent to 4 different locations, across two different sides of the resort to get the tickets to be told that the staff wouldn't be available until 9 am - we had an excursion set for 9-2. We made another attempt once returning from the excursion and sat at the concierge desk close to an hour while they figured it out?? She ended up telling us to go ahead and do our thing but that shed have the tickets sent to our room...of course they weren't there when we came back to get ready for dinner, the concierge people were all gone for the day... we did end up finding a staff who made some calls and Nope, no dinner reservations for us. Our checkout paperwork stated check out was at noon with an hour leeway as long as you notified staff. Since our taxi wasn't coming until 130 I wanted to be able to have that extra hour at the pool and checkout at 1... We asked first thing in the morning and were told no way, we had to be out at noon or preferably earlier bc a VIP member was checking into our room -- funny, during our presentation we were told VIP stayed on a separate side of the resort and never in the building we were in.... The staff overall were less than friendly and not accommodating whatsoever (with the exception of one bartender Jesus and a dolphin worker, Luis); no smiles, no friendly chatting, etc. The food was awful; I am probably one of the least picky eaters out there and I couldn't stomach it - who loses weight on a week long vacation?? There was no variety so my meals consisted of: oatmeal for breakfast, tortilla chips with flavorless nacho cheese, dry rolls, and salad with balsamic vinegar. The fruit wasn't even ripe. Plan on walking your tail off to get anywhere, the shuttles don't show up at the stops (and when they do, do not expect to converse with the driver). Very poor lighting throughout the resort at night as it is jungle area (beautiful!) so be careful! The spa was pretty awesome except we were talking with another couple in the hot tub in normal vocal range and were told to be quiet...We were just having a conversation, no laughing, yelling, etc... The dolphin swim experience was fantastic id highly recommend it, but you can do it without staying in the hotel! Lazy river was cool but you have to wait forever to get a tube. Pools were clean. Entertainment staff was fair but definitely the least enjoyable of all the resorts we've been to -

  • Lynda D :
Just fantastic

Stayed here from 30th October to 13th November and after reading reviews of this hotel before I arrived, I really thought I was in the wrong place. The place is amazing, from the staff to the food to the rooms.Check in was fast and the cocktail was delicious. Transfer to room again very fast. Room was great, didn't smell was really clean. Had a few problems due to miscommunication I think, but they were sorted out in no time. Bed was very comfortable and there were clean towels everyday and as I have said, the room was kept spotless. There was no need for any upgrades.The food was fantastic and I'm a very picky eater. Not once did I go hungry. Used the Italian restaurant and the steak grill and while the Italian food was perfect, I would advise people to order the beef fillet in the steak grill. Drinks were brilliant, no complaints what so ever.I have to say the entertainment was of a very high standard and the animation teams work very hard and are so happy and friendly. They are an asset to the resort as all of the staff are. Absolutely no problems with the bar staff whether you top them or not. Top rate service. The facilities at the resort are top notch as well. The pools are kept so clean, the lazy river was excellent even the beach was clean. A bit rocky though. The garden's are so well looked after and a joy to look at. Paid a visit to the spa, I did the pool bit, but my daughter's and her partner both had a massage, and they loved it, and I have to say it was so much cheaper than the price they were given for the same service in gran canaria.The only criticism I have, is having to pay for Wi-Fi and the safe, and to be honest if that is all I can find to have a niggle about, it speaks for itself. Would I return? Yes in s heartbeat.

  • Sawatdeejackie : Camrose, Canada
Pleasantly surprised!

We just returned from a wonderful 2 week stay at the Grand Sirenis Riviera Maya (Nov 2017).First, I should mention that we are "members" at the Sandos Caracol resort by Playa Del Carmen and love it. We booked at this resort due to a family wedding and were a bit "worried" whether or not we would like it as we love Sandos Caracol so much. However, at the end of the 2 weeks we decided that this resort really is awesome and although there were things we missed from Sandos Caracol - there were other things at this resort that made up for it. The wedding we attended was absolutely beautiful in a private part of the beach - so no bikini onlookers like other Mexican beach weddings I have seen. Definitely would recommend this site if you are considering a destination wedding.Staff was great. Our favorite wait staff was Erik Romero Meza at the Bayou breakfast restaurant who has been working there for the last 10 years. He was amazing. Never rests. Always had a table waiting for us with our Mimosas and cappuccino and Bailey's on the table within seconds of us sitting down. I can't say enough about what a wonderful staff member the Grand Sirenis has in Erik. Our favorite pool bartenders were Carlos and "Ani".The Kids Club girls (& guy) were great. Thank you to Correna, Rebekka and Fern for having so much fun with my girls! You know it's great when the kids WANT to hang out there all day. They also loved the kids Disco every night. Great job guys! You are truly fantastic!!!!We had read a lot about the amount of walking at this resort. It really was a non-issue. We have 2 small children and they had no problems walking the resort ... and our room was at the very far end from the theatre, skybar and lobbies as could be. It's so beautiful and with all the eating and drinking, it's nice to go for a stroll! My arms did feel like they were going to fall off after carrying my sleeping 5 year old from the Theatre to my room but that's not a negative for the resort.The resort itself is a short walk to the highway (maybe 10 - 15 minutes). We walked out there and took a $2 / person Collectivo ride to the Tulum Mayan ruins and had a wonderful day. I definitely preferred visiting this way as opposed to the hotel excursion bookings that cost a ton more! Collectivos were also running the other way and one could take them into Playa Del Carmen (although we chose not to as we've been there so many times and preferred just relaxing at the resort.)The rooms were fine although the pull-out sofabed is NOT comfortable at all. We heard that they had some memory foam that they could bring up and put on the bed but we never did ask for it. We were in an un-renovated room but it was fine. We don't spend much time in the room anyways. We did see some of the updated rooms and they were quite beautiful!My only negative for this resort is the state of the swimming pools. The small square tiles are falling off all the pools and leaving jagged edges everywhere. There were numerous "cuts and scrapes" on our party's feet and ankles from the tiles. One lady we met was cut so bad that the medic told her she couldn't go in the pool for the rest of her vacation. This definitely needs to be taken care of ASAP. The other thing that was a bit worrisome (but I'm no sure if it can be fixed) is the slipperiness of the tiles. It rained very hard for several days and the tiles on the main floors of the buildings were wet and very slippery. We witnessed several slip and falls while we were there.We were not approached by Time Share people even once which can be a problem at some Mexican resorts. Some of the other people in our group did do the TImeShare presentation and got a free spa visit for their time. The buffet food was off the chain. Really good - probably the best of all the Mexican resorts I have been to. We actually preferred the buffet to the A la Carte restaurants although the Japanese and Thai were good. Overall, we definitely would recommend this resort!!!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Daily buffet breakfast, lunch and dinner
  • 3 a la carte dinners/week
  • Room service
  • 24-hour snacks
  • Unlimited selected international drinks
  • Minibar (water, soft drinks and beer)
  • Admission to the disco (drinks included)
  • Live music
  • Selected non-motorized water sports (1 hour/day)
  • Introduction to scuba diving in pool (once/stay)
  • Shared services and facilities with the Grand Sirenis Riviera Maya
  • Daily activities program
  • A variety of daily sports
  • Nightly entertainment

Le Mirage inclusions:

  • Welcome cocktail and cool towel upon arrival
  • Separate check-in
  • Distinct identification bracelet
  • Dedicated room location
  • Welcome letter and bottle of tequila
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Bathrobes and slippers in room
  • Beach towels in room upon arrival
  • Concierge service
  • 3 a la carte dinners/week
  • Unlimited selected international drinks
  • 24-hour snacks
  • US$10 spa credit per person per week (non transferable, one US$10 credit per visit)
  • Room service from 11 am - 11 pm
  • Admission to the disco (drinks included)
  • Live music
  • Introduction to scuba diving in pool (once/stay)
  • Shared services and facilities with the Grand Sirenis Riviera Maya
  • 456 rooms
  • Restaurants* including 7 a la carte (Mediterranean, Italian, Mexican, Japanese, Brazilian, Steakhouse and Cajun/Creole)
  • Ice cream parlour
  • 1 Lazy river with tubes
  • Coffee shop
  • Disco
  • Water sports
  • Tennis
  • Pool tables
  • Gym
  • Spa (fee)
  • Snorkeling (fee)
  • Kayaking (fee)
  • Giant chessboard
  • Shopping
  • Internet (fee)
  • Shuttle service throughout the resort
    *The Gourmet restaurant welcomes guests aged 12 and over exclusively

Junior Suite includes:

  • Air-conditioning
  • TV
  • In-room safe
  • 1 king-size or 2 double beds
  • Full bathroom with whirlpool and hydromassage shower
  • Bathrobes & slippers
  • Hairdryer
  • Coffee/tea-maker
  • Mini-bar
  • Iron
  • Balcony
  • Maximum occupancy 4 adults (or 2 adults and 3 children)

Kids Deals - One child under 13 stays and eats free. Second child stays and eats free. Blackout dates in effect, please inquire.

For the Kids - Kids' Club (ages 4 to 12), Playground, Children's pool, Babysitting for a fee (subject to availability).

Honeymoon Bonus - To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Grand Sirenis Mayan Beach
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Sirenis Riviera Maya Resort & Spa
Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.