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Grand Sirenis Riviera Maya

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Our Opinion

The Grand Sirenis is one of our more popular 5 star resorts for travelers who are looking for a modern and contemporary setting. Perched on its own secluded crystal clear cove, the Grand Sirenis Mayan Beach is great for snorkelers and ocean lovers. The rooms are modern, the service is excellent, especially the pool side service. Definitely recommended for couples looking to relax on the white sand beaches of the Riviera Maya.


This elegant and contemporary yet minimalist-style resort is home to beautiful cenotes and a secluded cove, a true snorkeler's paradise. The Grand Sirenis features fabulous dining, superb accommodations, lush tropical surroundings and a luxurious 26,910 square-foot full-service spa make it the perfect vacation spot for anyone looking to achieve relaxation and escape the ordinary.

Location: In Akumal, 90 minutes from the airport, 120 minutes from downtown Cancun, in the heart of the Mayan Riviera. The popular shopping town of Playa del Carmen is 40 minutes away.

tripadvisor Traveler Reviews
  • steffairy : Burnley, United Kingdom
Amazing two weeks

Went for two weeks on 2nd may.Our stay was brilliant,the rooms were spacious and cleaned to a really good standard. The cleaner always made sure that things were stocked up in the room,the only problem was there were tiny little bugs in the room but I'm guessing you can't do anything about this is in a hot country.The food was to a good standard,a good selection every night at the general buffet. Also themed nights at the buffet including Mexican,seafood and Italian. I don't eat meat but there was still enough for me to enjoy myself. We visited the steakhouse,Italian and Brazilian restaurants. Disappointed in the Brazilian as there was only one choice for vegetarians,they seem to think we just eat a bowl of vegetables.The entertainment was amazing. The shows at night time are great and so much effort goes in from the dancers etc. Personal favourites were the lion king and grease. Also a huge thank you to the animation team,especially octavio. He went out of his way to come and say hello every morning and even spent our last meal with us. The team make you feel so welcome and are really friendly,they make all the activities fun. There is a big range of activities including archery,air gun shooting,darts,ping pong,water volleyball etc.The hotel it-self is great,there is a free dolphin show in the hotel every morning and you can rent snorkel equipment and kayak equipment on the beach for free.The only fault is the you need to pay for the safes in the hotel. It cost approx £50 for 2 weeks when I think it should be included in your stay at the hotel.I would visit again tomorrow!

  • sharon d : Bexleyheath, United Kingdom
Lovely hotel but more interested in exclusive guests

Very well kept hotel, slow check in took an hour to check in we were tired and unhappy that only two staff were on duty asked to speak to a manager and was told there was no one on duty! We felt they just didn't want to get anyone. Staff all really friendly and very helpfull. The bar staff in the lobby bar not as friendly but all other bar staff can not help you enough. The waiter Efran that we had in the buffet restaurant was the best. The gym facility was very poor, we felt the wifi and safe should be standard in a five star hotel there is no free wifi at this hotel. We felt there is a split service with the best area's designated to exclusive guests, special sun beds etc. There is a big push for you to join or upgrade. The wildlife is amazing, the beach is not overly sandy and you do need shoes to Go into the sea due to the rocks. Once in the sea lovely and clear although font forget your snorkel as the fish and coral is a lovely pass time. Entertainment team very good apart from a lady singer who killed most songs she was in the bars. There was a couple of men who played violins they were excellent and played a variety of music. Overall a lovely holiday if you go here hope you have a good time.

  • travellerchich : Vancouver, Canada
Worst resort we've ever been to!

We've travelled to MANY all inclusives and this by far has been the MOST disappointing! As soon as we step foot into the lobby it was all downhill!Everything is run down. For the same amount of money you can stay at Bahia Principe which is 1000 times better!! We wanted to try something new and boy do we regret that decision. I've made a list of all the deficiencies so far and we have 6 days to go.... can't wait to go home!! I've never felt this way about ANY vacation before! Management (Jose) need extensive training in customer service. So here it is:-rooms not on same floor or beside each other despite multiple requests- Resort was no that busy where it would be hard to fulfill simple requests - No cold towel upon arrival- No welcome cocktail- Horrible service at front desk upon check-in- Supervisor said they have acknowledged our anniversaries with extra Amenities in our rooms- there was nothing! Whenever we've travelled to other resorts for special occasions before, we've ALWAYS received an acknowledgement in our room. The Mgr said this was not their obligation. Horrible attitude!!! - Toilet is running in ground floor room- We had to carry luggage in our lap when driven to our room- Bedsheets are ripped in the ground floor room, which the supervisor had the nerve to imply that maybe we ripped them!! - Rooms have a mouldy smell - Asked housekeeping to come at 1pm they came and opened our door at 10am while we were still sleeping - Asked for a do not disturb sign multiple times to avoid the above and still haven't received one - it's now day 3!- no conditioner in the room, be sure to bring your own! - My travel agent sent us a gift to be delivered to our room , it was never done - Show is awful and a waste of time - Drinks are very watered down- More like a 3 star resort - definitely NOT a 5 star - Concierge at every building are more like timeshare pushers. They will keep harassing you and phone your room to attend the "90 minute tour" of the property - No stocked mini bar in rooms as most other all inclusive have - Wifi is limited to one hour in the lobby per device, unlike most other resorts where it's unlimited - You have to pay for most items on room service menu - The manager Jose has NO customer service skills at all. Argued with us about all our concerns, though they were valid. Besides changing our room (not an upgrade), there was NOTHING else done to ensure the rest of our stay was enjoyable. - Spoke with multiple people that we met around the resort...the Reviews of this resort were the same from everyone - not impressed at all - not sure who publishes all the positive reviews- they must pay someone! - this resort is a total money grab. They do not care about you as a guest at all! That's it...although I'm sure I'll be adding to this review once I get back home.Very disappointed

  • JuneDJ0001 : Cardiff, United Kingdom
Good Hotel more suitable for adults

Good Hotel, brilliant rooms, good food & friendly Staff, but watch out for extra charges for safe £50 & £40 wifi each item not per room usually included in the cost for this category of Hotel. Animation team very friendly without being pushy like some had a great time only bad point not much for kids, no games room & kids centre placed in a " hot spot" with little shade - totally unsuitable for little ones. Mini disco for kids was good & nightly entertainment. Layout & pools very good never a problem getting a sun bed overall very good.

  • Glenn S : Brantford, Canada
Could have been better.

We were at this resort May 10-17th. Checking in and out was not fun. We were traveling as a group of 8 for a 50th birthday. Upon arrival we were told we were all in different parts of the resort. And yes we did request to be put together in the same area when we booked 6 months previous. Finally a supervisor named Joshu comes and says he can upgrade us and we would be somewhat close together. Along with that because they didn't have us all together he would throw in free safes for us. Do not take this guy at his word because when we went to check out he denied he said anything about the safes and because it wasn't on paper we had to pay. He was also rude,condescending and contradictory. I couldn't believe he was in a position of supervisor in such a well known resort. The only other real issue was our friends booked a shuttle to go to our friends 50th birthday party at the japanese restaurant and when we got to the desk was told because it was raining our reservation for the shuttle was nullified. We had made the reservation because it is a long walk to the restaurant and my wife had surgery previously and couldn't make the walk. The beach is very rocky and often rough.On with some good notes. We were in the 2700 block our friends were in the 2800. Our consierge, Bryan, was second to none. He did everything in his power to fulfill every request we made of him. The rooms were nice and big. The first 4 days there was nice towel animals on the beds but the next 2 days the maid was so lazy she picked the towels up off the floor and hung them up instead of giving us new ones and the room was not properly cleaned. She even eat some of our snacks we had brought from Canada. The food was good, the swim up bar was good,pool boy was cleaning constantly. The lazy river was relaxing and fun. Saw lots of wildlife on the resort. Great BBQ at the beach area every day at lunch. Would I go back? Probably. The good did out way the bad. A couple of bad people doesn't make a bad resort.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner daily
  • Snacks
  • 3 A la carte dinners per week  
  • Domestic & select international drinks
  • Pools
  • Children's pool
  • Room service (11am-10pm)
  • Snorkeling  
  • Tennis
  • Gym
  • Scuba lesson
  • Kid's club
  • Games area
  • Daily activities
  • Nightly entertainment
  • Disco, drinks included
  • 700 rooms
  • Buffet restaurant
  • 7 a la carte restaurants includes: Steak-House, Mexican, Spanish, Italian, Mediterranean, Brazilian Rodizio grill and Japanese
  • Snack -bar
  • Bars
  • Swim-up bar
  • Free form swimming pool
  • Children's pools
  • Tennis courts
  • Beach volleyball
  • A range of watersports available
  • Meeting facilities (fee)
  • Internet access (fee)
  • Mini-market
  • Shops
  • Medical centre (fee)

Standard Room includes:

  • 1 king or 2 double beds
  • Telephone
  • Satellite TV
  • Tea/coffee maker
  • Full bathroom with Jacuzzi and hairdryer
  • In-room safety deposit box
  • Balcony
  • Garden view
  • Ocean view rooms also available

Kids Deal - First child 2-12 Stays and Eats Free, excluding Christmas & New Years. 

Stay at 1, Play at 2 - Stay at the Grand Sirenis Riviera Maya and receive full exchange privileges at the Grand Sirenis Mayan Beach next door.

Honeymoon and Anniversary Bonus - Room upgrade, fruit basket, bottle of sparkling wine & tequila, romantic dinner at an a la carte restaurant, in-room wedding breakfast on first day.

Wedding Package - Available, contact for more information.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Grand Sirenis Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Sirenis Riviera Maya Resort & Spa
Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.