- What's Included
- All Inclusive Features
The Grand Sirenis is one of our more popular 5 star resorts for travelers who are looking for a modern and contemporary setting. Perched on its own secluded crystal clear cove, the Grand Sirenis Mayan Beach is great for snorkelers and ocean lovers. The rooms are modern, the service is excellent, especially the pool side service. Definitely recommended for couples looking to relax on the white sand beaches of the Riviera Maya.
This elegant and contemporary yet minimalist-style resort is home to beautiful cenotes and a secluded cove, a true snorkeler's paradise. The Grand Sirenis features fabulous dining, superb accommodations, lush tropical surroundings and a luxurious 26,910 square-foot full-service spa make it the perfect vacation spot for anyone looking to achieve relaxation and escape the ordinary.
Location: In Akumal, 90 minutes from the airport, 120 minutes from downtown Cancun, in the heart of the Mayan Riviera. The popular shopping town of Playa del Carmen is 40 minutes away.
Just got back from the most unforgettable holiday at the Grand Sirenis - it honestly is worth every single penny! The hotel is absolutely beautiful, with modern buildings surrounded by plants and trees, the atmosphere is so relaxed and tropical. Our hotel block was called Ikaban, which some may complain about for being too long a walk to the main restaurants and buffet, but my partner and I loved the walk through the forest areas, and if we really didn't want to walk, we would hop on one of the golf carts so the staff would take us right to our destination, free of charge (of course we tipped them on our last day). There are 3 massive pools, with two swim up bars which never got too busy. We tended to spend most of our time on the sunbeds on the beach, where waitresses would bring you drinks every half an hour. There are numerous drink and snack bars throughout the day, and plenty of choice for lunch and dinner, we loved the BBQ shack on the beach for lunch! The a-la-carte restaurants were outstanding - we visited the Mexican, the steakhouse, the Brazilian twice, and the Italian twice. (For 14 nights, you can make 6 bookings in the a-la-carte restaurants, included in the all-inclusive package). The Italian was especially fabulous, but gets booked up quickly, so book as soon as you arrive! All of the alcohol and cocktails were gorgeous, didn't taste watered down, and we had several each night! The food in the main buffet was varied and themed on certain nights, and there are several chefs to cook food fresh in front of you, like beef, chicken, pasta or omelette.We liked to spend our evenings at the Sky Bar which plays lots of english chart music, and then often has a live band later on in the evening. The show entertainment was also of a good quality, we watched the lion king and Grease, and both were great fun, and the massive auditorium fills up every night! Our cleaner was also fantastic, she would leave us animals made out of towels everyday - we had a peacock, a dog, an elephant, a mermaid and a massive love heart with rose petals on our last night! You do have to pay for wifi if you want it all around the resort, which is a shame as this was a lot more expensive that we had expected (around 900 pesos per device for 2 weeks) and it didn't always work - we struggled to get wifi in our room for 2 days and then suddenly it worked fine. The beach is gorgeous and there are plenty of fish to look at if you want to go snorkelling. There is lots of wildlife at the hotel - birds, lizards, iguanas, coati's, racoons, and sereque's but all were really tame and very cute, not scary at all! We did LOADS of trips during our stay, so if you're interested in excursions I'd recommend Xplor (for an adrenaline filled day of zipwires, water rafting and dirt buggies), Xel-Ha (for snorkelling and an awesome boat ride called Adrenalina), Chichen Itza (more for the adults, a very interesting trip to learn all about the mayan culture), Akumal Monkey Sanctuary (to play with monkeys, have your photo taken, hold a python, feed goats and deer), Akumal Beach (to guarantee snorkelling with turtles). Overall, we had an incredible 2 weeks at the Grand Sirenis, the staff were outstanding, so friendly, jolly and helpful and we will 100% be returning (probably for our honeymoon!) Fabulous for families and couples!
Food: great choice from the buffet restaurants and was good tasting even the fussiest eaters would find something to eatSteak and Mexican restaurants where goodDidn't like the Italian as muchBuffet BBQ at the beach was great Staff: all the staff are really hard working and always smiled never seen a grumpy worker the whole time thereRoom: we stayed in room 2716 which was quite large. The cleaner did a good job everyday. We had a little visitor on our last day a 🦂scorpion, didn't bother us we just flicked it out the roomOnly down side of this room was at 5:30am /6am the linen Lorry would reverse up to unload the clean linen for the cleanersBeach: good overall. The waitress kept us Well watered. Beach BBQ buffet was greatOnly down side was the beach was quiet rocky in bits Always loads of sunbeds Entertainment: the team kept busy all day long at the pools and got the tourists involved. The show at night in the theatre was good. But we found it too hot and that's where we got most of our mosquito bites about They sometimes have singers up at the sky bar which was good and popular Hint get up before 8pm if you want a seatBars: Great. Top shelf brands which you normally don't get at an all inclusive resortThis hotel is great for a holidayDon't believe any negative reviews these must be from grumpy people with nothing better to do than moan!!The staff are a great asset to this hotel Ps the concierge at the block lobby's Phone regularly to check everything is okYou book the restaurants through themBut they will try to pressure you to go on a tour round the complex with a free gift incentive. We just firmly said no thank you
Having been to the Grand Sirenis four times (with two different tour companies) and reading the reviews regarding safe charges - whether or not you are charged appears to be related to your tour company. We have never been charged for using a the safe in our rooms. We have used Apple Vacations three times and Cheap Caribbean once. We highly recommend Apple. I suggest you check with your tour company and see if they will address prior to your trip.
our check in was extremely quick, we weren't asked if we would like to pay for a room upgrade. i've read that a lot of others were. we were only in the room a few minutes when our door went, it was the concierge who are situated in each block of rooms. he was introducing himself and very kindly let us know if we needed anything at all just to let him know. Fantastic we thought, how efficient, my husband informed him that we had just arrived and were trying to get settled but would come and see him soon to make dinner reservations. a few moments later a note was put through the door from him basically saying what he had already told us and also that there was a free welcome gift waiting for us. (starting to get annoying now after a long haul flight and 2 hour bus journey from Cancun). long and the short of the concierge outside your room is that they try to get you to go to a timeshare breakfast meeting and if you let them know that you are not interested they go in a huff and don't speak to you for the rest of your holiday. pretty much suits us as we like peace to enjoy our holiday. however it's very rude and unprofessional when you are trying to make bookings with them and they are ignoring you while you sit directly in front of them.the room itself was very tired but immaculately clean. we had heard a few people complaining about their rooms not being cleaned properly but our housekeeper Maria Lidia Garcia kept our room beautifully. we had towel art every single day of our stay except when she had her very rare day off. we knew instantly on walking into the room that she hadn't cleaned it as our coffee cups were still sitting up at sink in bathroom where we had left them after rinsing them. floors hadn't been mopped, a plate left lying and not taken away, bath not cleaned. the hotel grounds are beautiful and the gardeners work tirelessly to keep them tended. the beach is lovely and as long as you have water shoes on the sea is very easy to access with your children. we only used the main activity pool once for a quick swim late on in the afternoon. we found it to be fine and we did see the pools being scrubbed and cleaned every night when we were walking around the grounds. we used the quieter pool just off the beach a lot and found it very clean. the lazy river is a nice touch and our 4 year old loved it.the food is overall a pretty good standard and always loads to choose from in main buffet. we tried the Mexican, steakhouse, Japanese, Brazilian, mediterranean and Thai a la carte's. we enjoyed all but the Mexican, we all had upset stomachs while there. we thought at first it was the salad which always seemed to be warm. we ruled this out as still upset tummies after not eating it for a couple of days. we think it may be the water that is served to you in the restaurants. we have travelled all over the world and have never experienced upset tummies like this before. it started a couple of days into our holiday and only settled on returning home.The cocktails are all very sweet and watered down a lot. the best place to go for a drink is the sports bar. we got a nice gin and tonic in there and also a nice couple of signature shots.the shows put on are fantastic, there is a massive amount of effort and talent put into these shows and well and truly worth going to see. a tip for the amphitheatre though is do not sit on the ground level seating. it took us a couple of nights being pooped on by lizards to figure out that there are lizards on the thatched roof and you will end up either sitting on a chair with poo or being pooped on (not pleasant). there is tiered seating which is fine to sit but just check the chairs before sitting on them as they can still have poo on them. the dolphin experience is fantastic and well worth doing. our 4 year old went in with us and loved it. we were in room 2412 and found this room extremely noisy. we were wakened at all hours of the night with the carts bringing drunks home from the disco. you would just be settling back to sleep and the radios from maintenance and cleaning would start and then the concierge would arrive and the female concierge on our block was particularly loud. on check out we had a few items to pay for - wifi, really no wifi anywhere in a 5* hotel unless you pay for it!! safe, again paying for a safe in a 5* hotel is not in my opinion acceptable! a couple of things we had charged to our room as some of the stores do not accept us $ but have prices on items for them. anyway if you can pay these charges with a card that will give you a good rate of exchange not cash as it works out a complete rip off and certainly not the price in $ quoted in the resort stores. After check out I realised I had left my phone in the room. We went up and told reception and they looked at us blankly. eventually handing a key card over. it's a substantial jog back to the room and we were not offered any help at all. luckily our lovely housekeeper had been in and found it and was on her way to return it when my husband got down there. long and the short of it is Riviera Maya is stunning, the hotel's reception and concierge staff leave a lot to be desired!
I could not rate this hotel anymore, it was amazing! There was so much to do, and felt so included by all the hotel staff and the entertainment team during the day and night. The amount of hours all the workers put in to making sure that the holidays that we have there is outstanding. Day time activity was really fun and got us involved. The aerobics,dance classes and Zumba really stood out and were so much fun, and dany the instructor was friendly and great to have a laugh with. The animation team as a whole made the holiday as they would do as much as they could all the time to make sure that they keep you involved and entertained, it was amazing. The hotel was very clean and well maintained too, I will definitely be visiting again.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch & dinner daily
- 3 A la carte dinners per week
- Domestic & select international drinks
- Children's pool
- Room service (11am-10pm)
- Scuba lesson
- Kid's club
- Games area
- Daily activities
- Nightly entertainment
- Disco, drinks included
- 700 rooms
- Buffet restaurant
- 7 a la carte restaurants includes: Steak-House, Mexican, Spanish, Italian, Mediterranean, Brazilian Rodizio grill and Japanese
- Snack -bar
- Swim-up bar
- Free form swimming pool
- Children's pools
- Tennis courts
- Beach volleyball
- A range of watersports available
- Meeting facilities (fee)
- Internet access (fee)
- Medical centre (fee)
Standard Room includes:
- 1 king or 2 double beds
- Satellite TV
- Tea/coffee maker
- Full bathroom with Jacuzzi and hairdryer
- In-room safety deposit box
- Garden view
- Ocean view rooms also available
Kids Deal - First child 2-12 Stays and Eats Free, excluding Christmas & New Years.
Stay at 1, Play at 2 - Stay at the Grand Sirenis Riviera Maya and receive full exchange privileges at the Grand Sirenis Mayan Beach next door.
Honeymoon and Anniversary Bonus - Room upgrade, fruit basket, bottle of sparkling wine & tequila, romantic dinner at an a la carte restaurant, in-room wedding breakfast on first day.
Wedding Package - Available, contact for more information.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Sirenis Riviera MayaRiviera Maya,Mexico
- Hotel Contacts
- Extra Info
Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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