Grand Sirenis Riviera Maya

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Our Opinion

The Grand Sirenis is one of our more popular 5 star resorts for travelers who are looking for a modern and contemporary setting. Perched on its own secluded crystal clear cove, the Grand Sirenis Mayan Beach is great for snorkelers and ocean lovers. The rooms are modern, the service is excellent, especially the poolside service. Definitely recommended for couples looking to relax on the white sand beaches of the Riviera Maya.


Overview

This elegant and contemporary yet minimalist-style resort is home to beautiful cenotes and a secluded cove, a true snorkeler's paradise. The Grand Sirenis features fabulous dining, superb accommodations, lush tropical surroundings and a luxurious 26,910 square-foot full-service spa make it the perfect vacation spot for anyone looking to achieve relaxation and escape the ordinary.

Location: In Akumal, 90 minutes from the airport, 120 minutes from downtown Cancun, in the heart of the Mayan Riviera. The popular shopping town of Playa del Carmen is 40 minutes away.


Highlights
  • Unspoiled beach and turquoise water in a tranquil cove
  • Expansive Mayan-inspired spa providing unique wellness rituals
  • Sprawling lazy river and steps from a Dolphin Park
  • Free Wi-Fi in room

tripadvisor Traveler Reviews
  • Lynda D :
Just fantastic

Stayed here from 30th October to 13th November and after reading reviews of this hotel before I arrived, I really thought I was in the wrong place. The place is amazing, from the staff to the food to the rooms.Check in was fast and the cocktail was delicious. Transfer to room again very fast. Room was great, didn't smell was really clean. Had a few problems due to miscommunication I think, but they were sorted out in no time. Bed was very comfortable and there were clean towels everyday and as I have said, the room was kept spotless. There was no need for any upgrades.The food was fantastic and I'm a very picky eater. Not once did I go hungry. Used the Italian restaurant and the steak grill and while the Italian food was perfect, I would advise people to order the beef fillet in the steak grill. Drinks were brilliant, no complaints what so ever.I have to say the entertainment was of a very high standard and the animation teams work very hard and are so happy and friendly. They are an asset to the resort as all of the staff are. Absolutely no problems with the bar staff whether you top them or not. Top rate service. The facilities at the resort are top notch as well. The pools are kept so clean, the lazy river was excellent even the beach was clean. A bit rocky though. The garden's are so well looked after and a joy to look at. Paid a visit to the spa, I did the pool bit, but my daughter's and her partner both had a massage, and they loved it, and I have to say it was so much cheaper than the price they were given for the same service in gran canaria.The only criticism I have, is having to pay for Wi-Fi and the safe, and to be honest if that is all I can find to have a niggle about, it speaks for itself. Would I return? Yes in s heartbeat.

  • Sawatdeejackie : Camrose, Canada
Pleasantly surprised!

We just returned from a wonderful 2 week stay at the Grand Sirenis Riviera Maya (Nov 2017).First, I should mention that we are "members" at the Sandos Caracol resort by Playa Del Carmen and love it. We booked at this resort due to a family wedding and were a bit "worried" whether or not we would like it as we love Sandos Caracol so much. However, at the end of the 2 weeks we decided that this resort really is awesome and although there were things we missed from Sandos Caracol - there were other things at this resort that made up for it. The wedding we attended was absolutely beautiful in a private part of the beach - so no bikini onlookers like other Mexican beach weddings I have seen. Definitely would recommend this site if you are considering a destination wedding.Staff was great. Our favorite wait staff was Erik Romero Meza at the Bayou breakfast restaurant who has been working there for the last 10 years. He was amazing. Never rests. Always had a table waiting for us with our Mimosas and cappuccino and Bailey's on the table within seconds of us sitting down. I can't say enough about what a wonderful staff member the Grand Sirenis has in Erik. Our favorite pool bartenders were Carlos and "Ani".The Kids Club girls (& guy) were great. Thank you to Correna, Rebekka and Fern for having so much fun with my girls! You know it's great when the kids WANT to hang out there all day. They also loved the kids Disco every night. Great job guys! You are truly fantastic!!!!We had read a lot about the amount of walking at this resort. It really was a non-issue. We have 2 small children and they had no problems walking the resort ... and our room was at the very far end from the theatre, skybar and lobbies as could be. It's so beautiful and with all the eating and drinking, it's nice to go for a stroll! My arms did feel like they were going to fall off after carrying my sleeping 5 year old from the Theatre to my room but that's not a negative for the resort.The resort itself is a short walk to the highway (maybe 10 - 15 minutes). We walked out there and took a $2 / person Collectivo ride to the Tulum Mayan ruins and had a wonderful day. I definitely preferred visiting this way as opposed to the hotel excursion bookings that cost a ton more! Collectivos were also running the other way and one could take them into Playa Del Carmen (although we chose not to as we've been there so many times and preferred just relaxing at the resort.)The rooms were fine although the pull-out sofabed is NOT comfortable at all. We heard that they had some memory foam that they could bring up and put on the bed but we never did ask for it. We were in an un-renovated room but it was fine. We don't spend much time in the room anyways. We did see some of the updated rooms and they were quite beautiful!My only negative for this resort is the state of the swimming pools. The small square tiles are falling off all the pools and leaving jagged edges everywhere. There were numerous "cuts and scrapes" on our party's feet and ankles from the tiles. One lady we met was cut so bad that the medic told her she couldn't go in the pool for the rest of her vacation. This definitely needs to be taken care of ASAP. The other thing that was a bit worrisome (but I'm no sure if it can be fixed) is the slipperiness of the tiles. It rained very hard for several days and the tiles on the main floors of the buildings were wet and very slippery. We witnessed several slip and falls while we were there.We were not approached by Time Share people even once which can be a problem at some Mexican resorts. Some of the other people in our group did do the TImeShare presentation and got a free spa visit for their time. The buffet food was off the chain. Really good - probably the best of all the Mexican resorts I have been to. We actually preferred the buffet to the A la Carte restaurants although the Japanese and Thai were good. Overall, we definitely would recommend this resort!!!

  • Liam N : Hertford, England, United Kingdom
Lovely holiday but hopefully some helpful feedback

A real mixed bag to report here. Firstly we had a lovely holiday and the service was always very nice and professional. The resort staff could not do enough for you and were always pleasant and polite. On arrival, our first impressions were that the resort did not look like a 5* and over time that proved to be the case. The main reception is large and leads to the main bar arena. The problem for this area is that it lacked soul - it was a bit like a cave where all noise became an echo and any kind of entertainment became added noise (echo) rather than something enjoyable to listen to. The PA system was inaudible so that was more noise. We were taken by some lovely staff to our room which again was large but with too little by way of essential expectations. Rooms looked tired...we learned later that the resort are already underway with refurbishing the whole complex a block at a time. Storage facilities for clothes and holiday luggage was sparse and bathroom facilities were definitely nowhere close to 5*. During the 2 weeks stay, we had some really heavy rain which at one point was dripping through the ceiling which only created a small puddle. We brought this to the attention of the concierge who was quick to have someone make repairs to the ceiling. Despite all this, the room staff always did a lovely clean job and sometimes even left the token towel features on the bed to greet us. The resort itself is a really nice size if you want to move around. It is large enough to get in some 30-40 min walks with a variety of trails by the sea, through jungle paths and generally throughout the resort facilities. Bars, restaurants and toilet facilities are mostly very close to all points in the main resort. Sea front provided a nice mix with sandy beaches and some rocky areas to walk through which which were very pleasant. Even had the opportunity to open up some coconuts which was sublime. Free snorkelling was available for resort residents. All the other beach activities like Seadoos, Parasailing, Scuba diving, etc were available. Food was really good with lots of variety on offer at every sitting. Themes were used on most evenings and they always put on a nice display. Breakfast was available in a number of different restaurants for convenience of where your room was located. A La Carte restaurants choices were great with Brazilian, Steak, Mediterranean, Italian, Japanese and Thai on offer through bookings (as part of all incl) as well as an all day coffee shop, beach grill/bar and healthy smoothie bar. Bars throughout the resort were well staffed and always had waitresses walking the grounds including the beaches to serve drinks. Whilst not obligatory, we found it common to offer tips in the region of $1. Within the facility is a brand new Dolphin centre. Being a bit apprehensive about the ethics of having these animals in captivity, we decided to have a look. We were really impressed with the care they got and the rotation program they have with sister facilities. There was little doubt that these intelligent animals were having a nice time. We actually took the opportunity to get up close and swim with them which was a very special experience. They are smart beyond belief. Entertainment at the resort was pretty poor but I think that was more to do with the acoustics in the facility - it was clear that the audio sync was not coming from the performers on the stage. The performers themselves were pretty good. What we found was the fact that we saw better acts on the street in Playa del Carmen - the resort could improve by bringing some of those acts out to perform on stage . Watch out for time share selling. Fine if it is what you want to invest in but beware of getting pulled into something that you may regret later...these people are highly trained at getting folks to part with their hard earned cash without necessarily having a full appreciation of what they have just bought!Overall, as I started, we really enjoyed ourselves. The facility however needs to fully refurb and do something about the main reception building and theatre entertainment if it wants to be a 5*. If you are booking your holiday with TUI, it’s worth contacting an agent to check that you can get a refurb room where you also get a free safety deposit box - that is quite a saving at about £50. In summary, I am only scoring the facility at 3* in order to get folks to read this. The staff for u

  • Sarah G :
Destination Wedding Nov 2017- Full Review

My now husband and I, along with 22 of our closest friends and family recently stayed and were married at the Grand Sirenis (GS). My husband and his family are from Mexico and therefore fluent in Spanish, my family and friends are all from Canada and only speak English and some French.I have worked in the hospitality industry around the GTA for 10+ years and I can honestly say that this resort met and often exceeded our expectations. We visited the resort between November 6-13th 2017. I will try to touch on all inquires you fellow travellers may have. Below is an more detailed review but here is a quick coles notes version. -resort is HUGE. If you are capable of walking this is no trouble. It takes an average of 15 minutes walking at a decent pace from one end to the other. There is gold cart service in front of your concierge and at the main lobby every 15 minutes-three pools, two with entertainment which was great and one for relaxing. I never made it to the lazy river but my friends said it was good-Lots of food options, good authentic Mexican cuisine as well as other choices for those less adventurous. Breakfast always had everything you could ask for. Themed buffet nights were great as well as regular evenings. -BOOK A LA CARTS WHEN YOU ARRIVE they are not all open 7 days/week (of course, there are SO many) so ask for reviews and go to your favourites. We did the french (very good, 4 courses *usually an additional cost but was included for the two of us with the wedding package) and the brazilian was great too! Good reviews from our guests for the Japanese (good show and sushi) as well as the Italian. Steak house was reviewed as mediocre-lots to do! for FREE. Dolphin show, pool entertainment (games, aquafit etc), spanish lessons, snorkeling and other water sports, bikes, sports bar-bring more small bills for tipping, the staff is always at your service and make sure they are taken care of too. They do a great job and deserve it. Drivers, waitstaff, bartenders, housekeepers etc... OK more detailed intinerary below.. (including wedding)Check in- We were greeted with a welcome cocktail (fairly standard) and all of our luggage was safely unloaded and brought to our room. It did take a little time to check all 24 of us in but that is to be expected. Naturally it was quicker with fewer questions. We were driven in golf carts to our buildings. We stayed in the Kukuklan and our guests the two buildings on either side. The staff were very accommodating in keeping us together. ROOMS- all rooms were very clean, not a spot to be seen. Housekeeping staff very friendly, fast and accommodating. New towel art everyday, bar restocked without question, large 3 liter of water, towels and sheets refreshed daily. Rubi took care of us and always made everything perfect. Ordered room service one day it was raining and it was fairly quick and FREE! ***some items are free (pizza, salads, sandwich) and others have a charge that will be placed on your invoice. Yes there is a divider in the bathroom, don't worry. FOOD- again, lots of options always. No one in our entire group had a meal they did not enjoy. DRINKS- lots of cocktail options! ask bartenders for their signature cocktail to mix it up. Shoutout to the bartenders at Pool 1 bar for keeping our group well... errr.. hydrated ;) ENTERTAINMENT- Daily at pool was great. Evening singers (solo and live bands) at the Skybar were awesome! Definitely make your way up to the skybar, so much fun for couples and groups alike. Nightly show was always very good. Michael Jackson performance was the best out of what I got to see. Beach party was good too (we went after the wedding!) POOLS- well maintained, clean always and maybe a tile or two were missing but certainly nothing to write about. SPA- I was fortunate to go 3 times. Hyrdro circuit was fun! 9 of us girls went and had a great time. At one point I was told in a quite firm manner that I was being too loud by one of the staff. My friends did not seem to think so and we were there with only one other couple at the time. Either way of course I was compliant however I think he could have been a little nicer about it. HAIR AND MAKEUP WEDDING- Adriana did an amazing job. If you do not speak Spanish, no worries but make sure and have pictures to communicate exactly what you like. Brides know what they want for their big day. Even maybe google translate your questions/wishes. HONEYMOON CEREMONY- 3 hours total. Included in wedding package. Hot Stone Massage was best I've ever had, chromotherapy was relaxing as well as the jacuzzi and waterbed massage. BEACH- yes its rocky, there are two small soft sand parts which you can use for entering and exiting and yes, there are many chairs with mini palapas (straw huts) as well as bars but this is by no means a mile long stretch of beach. Nothing wrong with that but if that's what you like then this may not be for you. Beach volleyball and football is there too! Planning this trip was a breeze and that is thanks to Diana, our wedding coordinator and Rodrigo who helped us before Diana came in. She made sure every detail was on point and to our standards and liking. Her email replies were prompt. We met with her two days before the wedding to finalize the itinerary. Everything was amazing and above and beyond what I expected. She made planning a event in a country I had never been to stress free. Please reach out if you have any more specific questions regarding anything. I would recommend and stay again at the Grand Sirenis without hesitation. Muchas gracias for everything Grand Sirenis staff, we will be back someday!

  • Lauren E :
Good but lots of improvements

Arrived at the hotel early evening and took us 95minutes to check in!! No sorry or apologise it took so long, just slow staff who tried to sell everything to everyone checking in. Be warned that they try to sell "upgraded rooms" to you in order to be closer to you but all rooms are around the same distance. The entertainment every night in the theatre is so loud it carries across the whole resort, so don't expect to be asleep by mid night! We paid for $40 for a safety deposit box for the week but it didn't even work but they refused to give us our money backAlthough the buffet restaurant had lots of choice do not expect 5* food - it was very salty If you like privacy in the bathroom you can forgot that as everything is open planned. The spa was at an additional cost even to use the pool and you had to book well in advance Generally the staff were polite and courteous although a little slow Lots of sun beds around the pools and beach so never a problem getting one Rooms specious and cleaned every day Large resort so things to do Entertainment was of good standard but the theatre was so popular we did have to stand some nights to watch Overall it was a nice hotel but be prepared to get served very slowly and pay extra for things although all inclusive

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch & dinner daily
  • Snacks
  • 3 a la carte dinners per week  
  • Domestic & select international drinks
  • Pools
  • Room service (11am-11pm)
  • Snorkeling  
  • Kayaking
  • Tennis
  • Gym
  • Beach volleyball
  • Scuba lesson
  • Kid's club
  • Games area
  • Daily activities
  • Nightly entertainment
  • Disco, drinks included
  • 491 rooms
  • 10 restaurants 
  • 12 bars
  • 3 Adult pools
  • Children's pool
  • Lazy River
  • Dolphin Park (fee)
  • Tennis courts
  • A range of watersports available
  • Spa (fee)
  • Fitness facilities
  • Kids Club
  • Meeting facilities (fee)
  • Wi-Fi (fee)
  • Shops
  • Medical service (fee)

Superior Junior Suite

  • 1 king or 2 double beds
  • Maximum Number of Adults 4
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Hair dryer
  • Iron & Ironing board
  • Coffee/tea maker
  • Telephone
  • Full bathroom
  • Telephone in bathroom
  • Living area with sofa bed
  • Alarm clock radio
  • Safety deposit box (laptop size)
  • Fan
  • Rain shower
  • Air-conditioning with individual climate controls
  • Private furnished terrace
  • Bathrobes and slippers
  • Double whirlpool tub
  • Mini-bar (replenished daily with water, soft drinks, and beer)
  • Smart TV
  • Wi-Fi (1 device per adult)

Restaurants

Tulum

  • Buffet for breakfast, lunch, and dinner
  • International
  • Casual dress code 

Akumal

  • Buffet for breakfast, lunch, and dinner
  • International
  • Casual dress code 

El Rancho

  • À la carte for dinner
  • Steakhouse
  • Reservations required; Casual smart dress code

El Patio

  • À la carte for dinner
  • Mexican
  • Reservations required; Casual smart dress code

Cinecittá

  • À la carte for dinner
  • Italian
  • Reservations required; Casual smart dress code

Las Barcas

  • À la carte for dinner
  • Mediterranean
  • Reservations required; Casual smart dress code

La Gira Rodizio

  • À la carte for dinner
  • Brazilian
  • Reservations required; Casual smart dress code

Ikebana

  • À la carte for dinner
  • Japanese
  • Reservations required; Casual smart dress code

Siam

  • À la carte for dinner
  • Thai
  • Reservations required; Casual smart dress code

Le Relais Gourmand ($)

  • À la carte for dinner
  • French
  • Reservations required; Smart attire dress code
  • *Extra charge

Coffee Shop

  • Café

Ice Cream Parlor

Bars

  • Lobby Bar “Tequila”
  • Lobby Bar “Mezcal”
  • Theatre Bar “El Palenque” 
  • Pool Bar “El Cenote”
  • Pool Bar  “Xaac”
  • Bar Restaurant “El Rancho”
  • Bar Restaurant “Bayou”
  • Snack Bar “Yalku”
  • Beach Bar "Umal"
  • Health Bar "Yalkuito"
  • Disco "AK"
  • Sky bar "Ibiza"
  • Sports Bar "Sirenis"

Child Policy - 1st child 2-12 years stays free when sharing a room with 2 adults. 2nd & 3rd child 2-12 years pay special rate when sharing with 2 adults.

For the Kids - Kids Club Ages 4-12; Children's Pool; Babysitting available on request ($).

Spa Grand Sirenis Treatments/Facilities

  • Hydrotherapy pools
  • Wet area with sauna, Turkish bath, perfumed baths, pediluvium, sensation showers and ice fountain
  • Outside whirlpool
  • Temazcal area (traditional Mexican steam bath)
  • Relaxation areas with water beds and chromotherapy
  • Massage rooms, with double and luxury double massage tables for couples
  • Sports massage, relaxing massage therapy, aromatherapy, hot stones massage therapy, Swedish massage, deep muscle massage
  • Treatments and body wraps; such as Oriente (Exfoliation and detoxifying body wrap + rhythmical massage therapy), Polynesia (Exfoliation and Purifying body wrap + modelling massage therapy) or Amazonas (Stimulating exfoliation and energizing body wrap + tonifying massage)
  • Hairdresser and beauty salon
  • FIT BISTRO: healthy snack-bar offering salads, sandwiches and fruit juices

*Charges apply

Stay at 1, Play at 2 - Stay at the Grand Sirenis Riviera Maya and receive full exchange privileges at the Grand Sirenis Mayan Beach next door.

Honeymoon and Anniversary Bonus - Fruit basket, bottle of sparkling wine & tequila, romantic dinner at an a la carte restaurant, in-room wedding breakfast on the first day, surprise gift. *Must be booked within 2 months of wedding. Marriage certificate required upon check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Grand Sirenis Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
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Grand Sirenis Riviera Maya Resort & Spa
Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.