Grand Sirenis Riviera Maya

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Grand Sirenis is one of our more popular 5 star resorts for travelers who are looking for a modern and contemporary setting. Perched on its own secluded crystal clear cove, the Grand Sirenis Mayan Beach is great for snorkelers and ocean lovers. The rooms are modern, the service is excellent, especially the poolside service. Definitely recommended for couples looking to relax on the white sand beaches of the Riviera Maya.


Overview

This elegant and contemporary yet minimalist-style resort is home to beautiful cenotes and a secluded cove, a true snorkeler's paradise. The Grand Sirenis features fabulous dining, superb accommodations, lush tropical surroundings and a luxurious 26,910 square-foot full-service spa make it the perfect vacation spot for anyone looking to achieve relaxation and escape the ordinary.

Location: In Akumal, 90 minutes from the airport, 120 minutes from downtown Cancun, in the heart of the Mayan Riviera. The popular shopping town of Playa del Carmen is 40 minutes away.


Highlights
  • Unspoiled beach and turquoise water in a tranquil cove
  • Expansive Mayan-inspired spa providing unique wellness rituals
  • Sprawling lazy river and steps from a Dolphin Park
  • Free Wi-Fi in room

tripadvisor Traveler Reviews
  • Kunaal M :
Superb Resort

Beautiful beach. Clean rooms. Staff are friendly and helpful. All the restaurants at fantastic. Shows are fun to watch. Pools also a nice place to catch the rays and have a drink. Definitely will be returning.

  • G C : Calgary, Canada
Jan 2018 Mexican Vacation

A girlfriend and I traveled to this resort January 7- 14, 2018. Everything was great. We each got our own rooms.The resort is large so they provide a shuttle if you need it or desire it but it is walkable. They have maintained a great deal of the natural foliage and they are trying to be eco. There are dolphins on site so you can visit them for free, or do a swim for a charge. The resort has 3 pools, one party one, one private for members and a quiet one near the beach. There is a lazy river which kids would enjoy and it is very gentle so all but the most young members of the clan can do it. It is in the shade so it is most pleasurable when it is the heat of the day.The beach is a bit rocky, but does have a cove so you can swim even when the red flag is out. Lots of people seemed to enjoy snorkelling at this beach. The hotel seems to be on a section of beach that is secluded so you cannot walk along the beach and see other resorts like you might at other hotels.We booked our rooms through Westjet Vacation and seemed to have been placed in the " nicer" section of the resort. Supposedly our rooms allowed us 3 a la carte dinners vs 2, free safes, and free wifi. The wifi is not really a bonus because it did not work very well . I know you are on vacation so wifi should not be a big deal but when you want to check your flight arrangements or arrange pickups at home it would be nice. Our rooms were large comfortable and clean. The hotel has many 3 story buildings that have an indoor outdoor vibe, Many of the buildings have the concierge in the lobby. The buildings do carry sound up so you can hear conversations in the lobby upstairs but not adversely so. All the staff was great, except as usual the front desk, but since this seems to be common to all the resorts in Mexico it was not a big surprise. If you are travelling for the first time to Mexico be aware that when you check out they hand you a piece of paper. If you are taking the resort transportation back to the airport you need this to get on the bus. The resort does not say anything and if you do not know you may not keep track of it and may not get on the bus. I did this once at a different resort as no one told me it was significant I lost the paper and I just about did not get a ride to the airport.

  • kevleeann : Saint Louis, Missouri
great huge resort with plenty of natural areas on site to get away from the crowd (with a drink in your hand)

This is the largest Riviera resort we have stayed in. Also, all the rooms are suites which include an open double jacuzzi bath and a shower. I loved this resort mainly because of the staff (including a concierge that really cared and helped with your stay) the bartenders and waitstaff and even the groundskeeper that cut open a coconut for me to drink) the beautiful resort property (including the natural areas for hiking undeveloped beach and jungle,cenote, 5 trails,the lazy river with free tubes that take you for a great tour of the tropical gardens and the beach area with great snorkeling),and the very good specialty restaurants. I would return here and recommend this to anyone. Specifics: I booked with Apple Vacations for a very reasonable rate and the resort treated us like VIPs...I did not upgrade and loved my room including the balcony and the closeness to the beach...You will see coatis and birds and sereques roaming the resort...there is a very nice spa on site that overlooks the dolphin pool....if you want a special drink the bartenders will make it for you...also they have name brand alcohol if you ask...Bring water shoes/keens the beach is rocky but that means great snorkeling...If you don't like it here you are probably not my type of traveler

  • Jo W :
Misleading Star Rating

My friend and I are well travelled and enjoy luxury. It’s difficult to articulate the disappointment we endured at the disgraceful Grand Sirenis, suffice to say after a few hours there we told our rep we were happy to pay half our holiday price again, each, to vacate. It genuinely was that bad. It is everything you do not expect with 5* accommodation. At best it is 3* with 1 to 2* cleanliness and service. * No welcome drinks upon arrival* Reception had used tissues and dust all over the desk* Reception Staff so overworked they multi-task and forget all about customer care* All Staff seem over worked and I assume underpaid due to their lack of care and attention (one waitress covering hundreds of beds around the pool, no assistance in moving sunbeds to a shaded area and generally miserable - never saw anybody touch their heart as a sign of respect/greeting - all heads down ignoring guests)* Buffet restaurants like school canteens* No waiters have a dedicated section so they’re all rushing around like headless chickens* Al la Carte restaurants much the same...food in the Buffet better quality but then you have children dipping their fingers in food and coughing and sneezing over it* We saw the same dirty fingerprints on the windows 4 days running* Mouldy, smelly rooms unless you pay to upgrade (we were told by TUI rep they are slowly making their way through refurbishing)* Lift to rooms akin to a grotty tower block somewhere undesirable (rattling noise, dirty)* Broken tiles everywhere - floors, in pools and lazy river* Huge queues for rubber rings for the lazy river so it was full of children walking, splashing and screaming their way around on foot* No quiet areas and no adults only area* Distinct smell of sewers on the small shingle, rocky beach. So bad I can’t believe people sat amongst it and ate the food cooked at the BBQ* Dirty nappies, tissues, plasters (saw a few children bleeding from cutting themselves on broken tiles) and food wrappers around pool from the day before (clearly not cleaned)* Sunbeds black with grime and oil* Poor quality drinks and easier to get alcohol than water or coffee* 5 litre water bottle in room so no idea how an older person or weak person would get on with lifting it. Had to chase up replenishments daily. * Entertainment clearly aimed at children despite starting at 9.30pm* Depending where you are you can hear the nightclub music and noise until 2am gone* Toilet cubicles so tiny you could hardly prepare yourself to use the loo!Do not go here if you want to relax or are expecting 5*, it really is not worthy of its rating!

  • Diane H :
Really , really great !

Here at present and although the weather isn't the best ....everything else is !For the money this place is trully awesome !We did upgrade on arrival to a recently refurbished room 1530 which is lovely and everyone is so helpful !Why people have given this place bad reviews I will never know.....honestly !Unfortunately only two more days but we will definately be back x

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch & dinner daily
  • Snacks
  • 3 a la carte dinners per week  
  • Domestic & select international drinks
  • Pools
  • Room service (11am-11pm)
  • Snorkeling  
  • Kayaking
  • Tennis
  • Gym
  • Beach volleyball
  • Scuba lesson
  • Kid's club
  • Games area
  • Daily activities
  • Nightly entertainment
  • Disco, drinks included
  • 491 rooms
  • 10 restaurants 
  • 12 bars
  • 3 Adult pools
  • Children's pool
  • Lazy River
  • Dolphin Park (fee)
  • Tennis courts
  • A range of watersports available
  • Spa (fee)
  • Fitness facilities
  • Kids Club
  • Meeting facilities (fee)
  • Wi-Fi (fee)
  • Shops
  • Medical service (fee)

Superior Junior Suite

  • 1 king or 2 double beds
  • Maximum Number of Adults 4
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Hair dryer
  • Iron & Ironing board
  • Coffee/tea maker
  • Telephone
  • Full bathroom
  • Telephone in bathroom
  • Living area with sofa bed
  • Alarm clock radio
  • Safety deposit box (laptop size)
  • Fan
  • Rain shower
  • Air-conditioning with individual climate controls
  • Private furnished terrace
  • Bathrobes and slippers
  • Double whirlpool tub
  • Mini-bar (replenished daily with water, soft drinks, and beer)
  • Smart TV
  • Wi-Fi (1 device per adult)

Restaurants

Tulum

  • Buffet for breakfast, lunch, and dinner
  • International
  • Casual dress code 

Akumal

  • Buffet for breakfast, lunch, and dinner
  • International
  • Casual dress code 

El Rancho

  • À la carte for dinner
  • Steakhouse
  • Reservations required; Casual smart dress code

El Patio

  • À la carte for dinner
  • Mexican
  • Reservations required; Casual smart dress code

Cinecittá

  • À la carte for dinner
  • Italian
  • Reservations required; Casual smart dress code

Las Barcas

  • À la carte for dinner
  • Mediterranean
  • Reservations required; Casual smart dress code

La Gira Rodizio

  • À la carte for dinner
  • Brazilian
  • Reservations required; Casual smart dress code

Ikebana

  • À la carte for dinner
  • Japanese
  • Reservations required; Casual smart dress code

Siam

  • À la carte for dinner
  • Thai
  • Reservations required; Casual smart dress code

Le Relais Gourmand ($)

  • À la carte for dinner
  • French
  • Reservations required; Smart attire dress code
  • *Extra charge

Coffee Shop

  • Café

Ice Cream Parlor

Bars

  • Lobby Bar “Tequila”
  • Lobby Bar “Mezcal”
  • Theatre Bar “El Palenque” 
  • Pool Bar “El Cenote”
  • Pool Bar  “Xaac”
  • Bar Restaurant “El Rancho”
  • Bar Restaurant “Bayou”
  • Snack Bar “Yalku”
  • Beach Bar "Umal"
  • Health Bar "Yalkuito"
  • Disco "AK"
  • Sky bar "Ibiza"
  • Sports Bar "Sirenis"

Child Policy - 1st child 2-12 years stays free when sharing a room with 2 adults. 2nd & 3rd child 2-12 years pay special rate when sharing with 2 adults.

For the Kids - Kids Club Ages 4-12; Children's Pool; Babysitting available on request ($).

Spa Grand Sirenis Treatments/Facilities

  • Hydrotherapy pools
  • Wet area with sauna, Turkish bath, perfumed baths, pediluvium, sensation showers and ice fountain
  • Outside whirlpool
  • Temazcal area (traditional Mexican steam bath)
  • Relaxation areas with water beds and chromotherapy
  • Massage rooms, with double and luxury double massage tables for couples
  • Sports massage, relaxing massage therapy, aromatherapy, hot stones massage therapy, Swedish massage, deep muscle massage
  • Treatments and body wraps; such as Oriente (Exfoliation and detoxifying body wrap + rhythmical massage therapy), Polynesia (Exfoliation and Purifying body wrap + modelling massage therapy) or Amazonas (Stimulating exfoliation and energizing body wrap + tonifying massage)
  • Hairdresser and beauty salon
  • FIT BISTRO: healthy snack-bar offering salads, sandwiches and fruit juices

*Charges apply

Stay at 1, Play at 2 - Stay at the Grand Sirenis Riviera Maya and receive full exchange privileges at the Grand Sirenis Mayan Beach next door.

Honeymoon and Anniversary Bonus - Fruit basket, bottle of sparkling wine & tequila, romantic dinner at an a la carte restaurant, in-room wedding breakfast on the first day, surprise gift. *Must be booked within 2 months of wedding. Marriage certificate required upon check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Grand Sirenis Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Sirenis Riviera Maya Resort & Spa
Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

l