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Grand Sirenis Riviera Maya

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Our Opinion

The Grand Sirenis is one of our more popular 5 star resorts for travelers who are looking for a modern and contemporary setting. Perched on its own secluded crystal clear cove, the Grand Sirenis Mayan Beach is great for snorkelers and ocean lovers. The rooms are modern, the service is excellent, especially the pool side service. Definitely recommended for couples looking to relax on the white sand beaches of the Riviera Maya.


Overview

This elegant and contemporary yet minimalist-style resort is home to beautiful cenotes and a secluded cove, a true snorkeler's paradise. The Grand Sirenis features fabulous dining, superb accommodations, lush tropical surroundings and a luxurious 26,910 square-foot full-service spa make it the perfect vacation spot for anyone looking to achieve relaxation and escape the ordinary.

Location: In Akumal, 90 minutes from the airport, 120 minutes from downtown Cancun, in the heart of the Mayan Riviera. The popular shopping town of Playa del Carmen is 40 minutes away.


tripadvisor Traveler Reviews
  • greenfun1 : Ottawa, Canada
Pleasantly surprised - well thought out resort!

The price was better than what we have paid before, it is not a five star but this place is a very well managed resort. Clean. Eco conscious (greatly appreciated thank you). Staff are amazing, polite, there whenever you need but never in your face, always helpful and they all seem SO happy which makes travellers happy too. It is clean, the pools, beach are well maintained. The beach was much nicer than I expected and more picturesque than the straight sand beaches, I loved the rock and the snorkelling the lay of the beach provided. The food was fine but not super great but there was something for everyone. Getting dinner reservations is hard, times and availability are limited. Rooms are clean and spacious - we step two adults with 3 kids (16, 15, 11) no problem in one room with two queens and a pull out couch and still lots of room to walk around. The shows were good, the musical talent at the sky lounge was great. A few things were not 100% appropriate for the kids but were totally funny. Lot's of walking which was great because you eat and drink a lot and the walks are interesting. Lazy river is a big hit! All in all I would actually totally go back there and I especially LOVED my massage at the spa - Karina was incredible. The Spa is beautiful. I think my favourite thing was how much of a leader this resort seemed to be as far as commitment to the environment (don't use throw away anything and there were no straws, AC off if sliding door not shut etc...) Well done Sirenis!!!

  • lisawL8243TM : Derby, United Kingdom
Celebrating 25th wedding anniversay

Amazing stay , this hotel has everything . We loved it so much we are going again in June can't wait . The food is amazing our room was lovely . The staff couldn't do enough to help and it was lovely to be waited on, we didn't have to move if we didn't want to . The hotel had an abundance of wildlife which we loved.

  • Graham S :
Honeymoon

Well where do I start on this one. Good points first then, the hotel is in a good location with all sorts of wildlife roaming around which is quite good to see. It has its own private beach which is very spacious- people still seem to get down there in the early hours of the morning to put towels on the beds though- service on the beach was very good, we had a waitress named Esperanza and she was excellent, always had a smile and never forgot a drink. Our concierges, Natalia and Ruben were excellent with nothing being too much trouble, Ruben even went to the supermarket for me to get some hair clippers because mine wouldn't work, above and beyond the call of duty. The rooms as some have already said could do with a facelift but they're ok and the cleaners do a fantastic job. Angel and all of the girls in the large lobby bar were really good, in fact we never had a problem with any service from staff anywhere. Is this a 5 star hotel, I don't think so maybe 3 and a half, it needs to go a long way to compete with some of the others.Food was ok but I'm not a big fan of buffet food, Thomson don't tell you that with the a la carte restaurants you're only allowed six if you're there for 2 weeks so it's a bit misleading . My favourite was the Japanese, then Thai, Mediterranean, steak house, Italian and then Brazilian but we walked out half way through the Brazilian, 2 reasons- 1 we didn't get it, as in how it's presented and how to eat it , 2 - worst meal we've ever had. While I'm going on about Thomson, they don't seem to advertise this resort as a family resort but wow there are some kids there, and nowhere to get away from them. It would be a good idea to make the sky bar adult only. Also nowhere on the booking information does it tell you that you have to pay fifty pounds each to leave the country. Can't comment on the entertainment because we didn't go. Loved Mexico and the Mexicans, really friendly people. This is my opinion only and something that I've got to get used to if I want to travel to this side of the world again and there are 3 reasons I wouldn't go back and they are Americans, Canadians and kids. The first two being that I've never experienced anything like it, loud, rude, ignorant, can't drink soup and it's all about me, me,me , oh and me!! All in all we really enjoyed it but with a few tweaks it could be a lot better. We also went to coco bongos via Freddy and Chris and went gold member, the night from the coach picking us up and dropping us off was excellent, coco bongos is a must no matter what age you are.We also swam with the dolphins in the resort and again that was excellent. Both trips were good value for money. Had to pay for wifi for 2 weeks which was £70 for 2 devices but the coverage was brilliant. Also had to pay for a room safe which was around £50 for 2 weeks.

  • amypreece90 : Plymouth, United Kingdom
Lovely family holiday, with a few down points

We visited the Grand Sirenis Resort march 2017 for a family wedding in a large group. We traveled with our 9 month old baby, and coming from the UK it is a very long way to travel with such a small child. When we arrived our room didn't have a cot but had an extra bed, we told the staff and it was dealt with in a prompt and helpful manner by the staff. The rooms are clean and tidy and the housekeepers are great. Nothing was too much trouble. On the first day and a half of our holiday it rained, be warned that the floors get VERY slippery in communal area and it did take a while at times for staff to clear the floor. Plenty of wildlife wondering around to see which adds to the experience. The beach was lovely, rocky in places but that didn't detract from the enjoyment. The beach BBQ is delicious and a must. As group we never had trouble getting sun beds or somewhere to sit. The pools are well situated and have something for everyone. Personally we enjoyed the quiet pool, as our child is very small it was shaded with plenty of space for us to take her in the water. We noticed that in the 2 larger pools there were some loose tiles in the water, which later on in our stay, we saw staff fixing. One of the down sides to the pool was that the pool bar gets busy and service can be slow; if you order from the waitstaff it's ever slower. At times we waited up to 20 minutes for a drink which I believe to be quite excessive in the heat. The food and drink selection was varied and suited everyone on our group. We visited the steakhouse, Thai, Japanese and Brazilian resultants. The steakhouse was slightly disappointing but the others were great. The Japanese and Brazilian are a must, we were all very full and there was great selection. It is a 30 min bus journey, plus a 10 min walk out of the resort, to the nearest town so if you are going to leave the resort try to make a day of it. The area the wedding was held was beautiful and again the staff were excellent a real wow moment! A few small points that I think make this resort a 4* rather than a 5*. The speed of drinks being the first. The entertainment was good but finished by 10:30, once the main show was done the only other options were to sit in one of the bars. There is no play park for children which we would have definitely used with our daughter. The resort could also benefit from some indoor things to do for children should it be raining or you want to get them out of the midday heat. There is a tv room which could easily have some bits for kids in. All in all we had a good holiday but it was a shame that we didn't feel the resort was 5* fit the money we paid.

  • Whennie78 : Napanee, Canada
5 stars to Grand Sirenis for being Eco-friendly

Stayed at the Grand Sirenis Feb 28 - Mar 7 with my husband & a group of friends. Overall this resort is excellent. I do not have high standards, as long as the food is good & rooms are clean, I'm happy. If you are high maintenance this may not be the top of the line for a 5 star, but I thought it was great. This was my second time to Mexico. My last 4 trips have been to Cuba (which I love) & this is definitely nicer than the 5 star resorts I've been going to the last few years.Some nice features of the resort are the amazing coffee bar, ice cream bar & health bar where you can get incredible & healthy smoothies. The lazy pool is relaxing & the pools are great. The beach is nice but was usually windy. It was tough finding chairs on the beach, much easier to find them at the pool.The food was great in the buffet. The beach buffet was excellent for lunch, especially if you like guacamole. The a la cartes were delicious!The rooms were clean, beds were comfortable. When we wanted new towels we received them. We do not exchange our towels everyday, rather every other day the same as we do at home. Again, if you are high maintenance spend $3000 for a 5 star ;)I was impressed to see that the resort uses plastic cups & washes them rather than disposable ones. In Cuba they are all disposable & you find them in the sand & floating in the water. I did not see any of this at this resort & people were leaving them in the drop off stations at the garbage cans. They also request that you reuse your towel, which is good for energy & water conservation.I had a relaxing massage & the spa is beautiful. The gym was the best I have ever seen at a resort & this was my 9th all-inclusive.The only downfall I found at this resort was the lobby. It is like a wind tunnel. It rained one morning we were there & there wasn't really any place to hang out. The lounge areas were limited. Something I likely wouldn't have noticed had it not rained.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner daily
  • Snacks
  • 3 A la carte dinners per week  
  • Domestic & select international drinks
  • Pools
  • Children's pool
  • Room service (11am-10pm)
  • Snorkeling  
  • Tennis
  • Gym
  • Scuba lesson
  • Kid's club
  • Games area
  • Daily activities
  • Nightly entertainment
  • Disco, drinks included
  • 700 rooms
  • Buffet restaurant
  • 7 a la carte restaurants includes: Steak-House, Mexican, Spanish, Italian, Mediterranean, Brazilian Rodizio grill and Japanese
  • Snack -bar
  • Bars
  • Swim-up bar
  • Free form swimming pool
  • Children's pools
  • Tennis courts
  • Beach volleyball
  • A range of watersports available
  • Meeting facilities (fee)
  • Internet access (fee)
  • Mini-market
  • Shops
  • Medical centre (fee)

Standard Room includes:

  • 1 king or 2 double beds
  • Telephone
  • Satellite TV
  • Tea/coffee maker
  • Full bathroom with Jacuzzi and hairdryer
  • In-room safety deposit box
  • Balcony
  • Garden view
  • Ocean view rooms also available

Kids Deal - First child 2-12 Stays and Eats Free, excluding Christmas & New Years. 

Stay at 1, Play at 2 - Stay at the Grand Sirenis Riviera Maya and receive full exchange privileges at the Grand Sirenis Mayan Beach next door.

Honeymoon and Anniversary Bonus - Room upgrade, fruit basket, bottle of sparkling wine & tequila, romantic dinner at an a la carte restaurant, in-room wedding breakfast on first day.

Wedding Package - Available, contact for more information.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Grand Sirenis Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Sirenis Riviera Maya Resort & Spa
Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.