- What's Included
- All Inclusive Features
The Grand Sirenis is one of our more popular 5 star resorts for travelers who are looking for a modern and contemporary setting. Perched on its own secluded crystal clear cove, the Grand Sirenis Mayan Beach is great for snorkelers and ocean lovers. The rooms are modern, the service is excellent, especially the pool side service. Definitely recommended for couples looking to relax on the white sand beaches of the Riviera Maya.
This elegant and contemporary yet minimalist-style resort is home to beautiful cenotes and a secluded cove, a true snorkeler's paradise. The Grand Sirenis features fabulous dining, superb accommodations, lush tropical surroundings and a luxurious 26,910 square-foot full-service spa make it the perfect vacation spot for anyone looking to achieve relaxation and escape the ordinary.
Location: In Akumal, 90 minutes from the airport, 120 minutes from downtown Cancun, in the heart of the Mayan Riviera. The popular shopping town of Playa del Carmen is 40 minutes away.
This place is amazing!! We checked in with Ivan and he was professional. It was my birthday and it was much needed vacation and Ivan did everything to acknowledge our special arrival. My husband reached out to the resort prior to arrival to arrange special amenities for me,and the hotel was kind enough to give a complimentary upgrade for the occasion and offer birthday package gifting. The property is huge but they have taxi trolleys that are on constant rotation on the property bring guest to locations. There is a dolphin aquarium that offer a complimentary 11am show every morning. There is also the opportunity to swim with the dolphins at a reasonable cost. There are 9 restaurants on property to reserve dinner... the only thing was they only allowed 1 reserved dinner for a 4 night stay. I've stayed at several all-inclusive resorts and was allowed reserved dinner through out the stay... this property does not budge on that. If you are there for 4 nights or less, you may or may not get to reserve dinner at any of the restaurants. However, I will say that the buffets make up for this negative. The buffet breakfast, lunch and dinner are amazing and was suited to please anyone's palate! There are food services conveniently all over the resort. I was pleasantly surprised to find that while on the beach, they actually set up food buffet and grilling so that the guest can continue their beach time and have lunch! In addition, it was also wonderful service to have waitresses serve drinks on the beach... I never had to leave my seat to get a drink! That is what I call a relaxing vacation...ahhhhhhh! In a nutshell, the property is not stuffy and not super fancy with casinos and high class shops, but it has all the elements of an awesome resort and everything you need to have a memorable vacation. We will definitely return and bring my little ones with me next time... they have a cute children's pool area and an amazingly large lazy river!
What an amazing holiday/birthday! Apart from the rooms being a bit tired, the hotel it's self lives up to its name... Grand! We had a fab time! The beach, the restaurants especially the Japanese (gorgeous food & staff ( Marco & Silvia) glad I saved that one for my 40th🙈 birthday they made such a fuss & even made me a cake! 😍) the sky bar, the lobbies, the pools, the spa, the staff which just can't do enough for you & last but not least the entertainment team...amazing none stop fun! They work so hard. My youngest son age 11 has came away with some fantastic memories all made from these guys from the entertainment team....Hamlett, YeYe & Gorge thank you guys your amazing & Gorge your mini Gorge is still doing the dance now😂 he'll never forget it so thank you guys 😍We wish we were still there but hopefully see you next year 🌞🇲🇽
Arrived, staff were friendly and polite upon check-in and greeted with a cocktail. The bell boy then took us to our room with our suitcases.Room was spacious with plenty of cupboard space, large comfortable bed and TV (albeit not many English channels but we didn't go on holiday to watch TV), the balcony had a couple of chairs and a table along with a washing line. Our view was of the front of the reception area. We had a few problems with our room, namely the lack of water power in the bath, toilet not flushing and the battery in our door lock died, nevertheless the staff were really helpful and came and fixed everything. I believe the rooms have since been modernised.This hotel is huge, some pools are more lively than others with entertainment etc. We didn't like the fact that premium members had their own areas with better sun loungers and other advantages such as the buggy rides. Again, some of the pools were cleaner than others, we tended to sit around the pool near the Brazilian restaurant. The beach was clean, if your looking for gorgeous white sand, you won't get it here but the staff work really hard to clean the seaweed and we really didn't notice much. There was waiters walking up and down the beach all day bringing drinks which was really appreciated in the heat. Now for the food, as with any huge all inclusive hotel there were Therese each night, I.E Italian night. However we found that after two weeks it was the same selection each night with a couple of different dishes. There are several restaurants and we only rated the Italian which is pretty weird as there are no toilets meaning a walk to the coffee shop opposite.On that note, the coffee shop is absolutely amazing. We loved sitting having a coffee after breakfast in the morning. As I said, this resort is huge however if you want to venture out the closest town in Playa Del Carmen. We got a taxi and wondered round the shops, the beach down there is stunning. We did however feel VERY uncomfortable with all the shop owners trying to drag us into the shops, some people may not mind that but we found it very intimidating so didn't bother sticking around long and returned to the hotel. Evening entertainment was limited when we went, there were two bars, one of which was undergoing refurbishment. Again premium members got labelled drinks such as Jack Daniels which I thought was wrong given we have all paid money to stay at the hotel. The staff behind the bars were amazing, very polite and friendly. (There was 3, one called Samuel if I remember correctly). It did get quite windy at night in the bar area given its huge open area so make sure you have a jacket handy. Since then, I believe there has been refurbishment and an outside bar with entertainment has opened.Just outside the bar was a premium members lounge which was air conditioned. Again, didn't like this as we all paid the same price to visit.Pros:Mostly cleanComfortable roomStaff amazing, friendly and politeCons:Food a little 'sameish' after two weeksDidn't like the premium members advantagesNot in a central location to venture outWiFi costsSafety deposit box costsI'm not one to return to the same place unless it was exceptional as there are many places in the world to visit sp I probably wouldn't return.
The Grand Sirenis has so much potential, but at least on this occasion, it woefully underperformed. The actual resort is extensive, and there are a number of pools, bars and leisure activities. It's in the middle of nowhere, so don't expect to be able to walk out of the resort and find shops or restaurants. Not that that is really a problem, as most of us are there to relax, and the resort offers these services anyway. Rooms are solid, although dated in appearance. The resort has two buffets and 6 or 7 ala carte restaurants, and an ice cream bar, coffee shop and juice bar. No complaints on this front - the facilities are many and varied.There was huge variability in the attitude, helpfulness and friendliness of staff. A big shout out to Juan Carlos from the Steakhouse and the Brazilian restaurant, and to the female concierge on building 2100. I had an unfortunate experience with the front desk staff. I extended my stay and was made to move rooms because of the renovations. This was understandable and although inconvenient, I was fine with it. I tried on 4 occasions to organise my check in/room movement details as I had a tour booked on the day I was supposed to move. In the morning I was told I would be in room 1801 but to come back later and sort it out when I got back. I had tried 2 times previously to ensure it was sorted. When I arrived that evening, the man on check in firstly couldn't find my reservation, then proceeded to ask why I had waited to check in and hadn't done it earlier. He said it was my fault for not having organised it in the morning (which I was told I could not do!!). He told me the only room available was on the other side of the resort - substantially further away from where I had requested to be - and told me I could either take that room or find somewhere else to stay. He was incredibly rude, and although I made a complaint to the manager the next day, nothing was done about it. Very disappointing. The other thing that was rather unsavoury was the spa. I paid AUD $40 to use the exclusive hydrotherapy pools and saunas, but found a large band aid (plaster) in the pool. It must have been there for a while as I was the only one in that pool for over an hour. Again, no apology. I was told that these things happen and to move to another pool. For the price I paid, I expected basic upkeep. Most things will cost you extra (at exorbitantly high prices) - spa treatments, snacks, most room service items etc. Be prepared to walk a lot. The resort is sprawling and the shuttles don't come that often. Also, if you want to go out the front to get a collectivo to Tulum or Playa Del Carmen, you'll have to walk about 5-10 minutes to get to the entrance. Pros- big buffet, massive range of food- a well equipped gym - a nice beach with clean and clear water - concierges for every two blocks Cons- cleanliness of the spa - I found a band aid in the hydrotherapy pool - some staff extremely unfriendly and unhelpful - tour desk staff and check in staff on the Mayan Beach side of the lobby- very far to walk between places. The gym and spa are 1km from many rooms and the shuttles are infrequent (despite what they tell you at check in) - the ATM here only dispenses US dollars and charges high fees. Unsurprisingly, the hotel exchange rate is not great.
I visited the Grand Sirenis April 10-18, 2017 with my two daughters (13 & 10). Overall it was a great experience and we would definitely go back.The check in was quick, but during check in I forgot to mention that I requested two beds, a room on a higher floor, and frosted glass between the bathroom and main room when I booked with Westjet. When we got to our room, we realized they didn't accommodate any of these requests. Our bellboy was very helpful and spent about 15 minutes on the phone and got us a room with all we requested. He was great. I wish I had gotten his name.There is not much noise from room-to-room, but there is a lot of noise from the hallways to the rooms. The doors to the rooms are EXTREMELY loud when closing! I was woken up many times to what sound like gun shots, but were just people closing their doors. You may want to bring ear plugs if you are a light sleeper. The beds and pillows were quite firm, but I slept ok.The rooms are huge, and very nice. There is a large opening between the bathroom and main room. Some of the rooms have frosted glass in this opening, but there are still gaps you can see through. Request the frosted glass if that is an issue. The toilet has some privacy with a frosted glass door, but again there are gaps. The shower was very nice, and there was a big jacuzzi tub. You have to pay for wifi per device. I paid 695 pesos for a week of access. In this day and age, Internet should be included with each room for free. You also have to pay for the safe, which also should be free. There is a network port at the desk area. I tried to plug in a wireless router to see if I could set up my own wifi, but it didn't work.The pools are great. It can be a little difficult to find a free chair, but not too bad. We didn't participate in any of the activities, so I can't comment on those. The lazy river is amazing and so much fun! There are lots of tubes. We had to wait for a free tube for a few minutes a couple times, but that was it. It can get a little crowded in the river, but usually it was nice and relaxing.The ocean isn't great for swimming. There are lots of rocks and seaweed. But the snorkeling was really good. We saw manta rays, a small octopus, a crab, and lots of beautiful fish. We brought our own snorkeling equipment which was convenient. I wasn't able to try the kayaks or paddle boats, as they were closed both the times I tried (once because it was after 3:00, and once because of rough water).The wildlife at the resort is pretty cool. We saw coatis, racoons, iguanas, a land crab, and a few cats. We might have seen a monkey in the trees, but it also may have been a coati. The free dolphin show is short, but not too bad. We didn't pay to swim with the dolphins.The concierge in each building is very convenient. Libertad was very friendly and helpful.The Japanese restaurant was booked up so we weren't able to get a reservation even though we tried as soon as we arrived. We had one meal at the steakhouse. It was not very good. I asked for my steak to be medium, but it was almost purple throughout when it arrived. It was hardly cooked at all. We also tried the Mexican restaurant, and it was actually really good. The buffets were good as well, with a lot of variety.The kids loved the ice cream shop. It would be nice if it had a few more varieties of ice cream, but besides that it was really good. The coffee shop was one of my highlights. I stopped there for a latte and/or iced coffee twice a day, and it was so good.The weather was great. I rained for about an hour on our first day, but besides that, it was around 30 degrees and mostly sunny the whole time.I highly recommend this resort for a family vacation.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch & dinner daily
- 3 A la carte dinners per week
- Domestic & select international drinks
- Children's pool
- Room service (11am-10pm)
- Scuba lesson
- Kid's club
- Games area
- Daily activities
- Nightly entertainment
- Disco, drinks included
- 700 rooms
- Buffet restaurant
- 7 a la carte restaurants includes: Steak-House, Mexican, Spanish, Italian, Mediterranean, Brazilian Rodizio grill and Japanese
- Snack -bar
- Swim-up bar
- Free form swimming pool
- Children's pools
- Tennis courts
- Beach volleyball
- A range of watersports available
- Meeting facilities (fee)
- Internet access (fee)
- Medical centre (fee)
Standard Room includes:
- 1 king or 2 double beds
- Satellite TV
- Tea/coffee maker
- Full bathroom with Jacuzzi and hairdryer
- In-room safety deposit box
- Garden view
- Ocean view rooms also available
Kids Deal - First child 2-12 Stays and Eats Free, excluding Christmas & New Years.
Stay at 1, Play at 2 - Stay at the Grand Sirenis Riviera Maya and receive full exchange privileges at the Grand Sirenis Mayan Beach next door.
Honeymoon and Anniversary Bonus - Room upgrade, fruit basket, bottle of sparkling wine & tequila, romantic dinner at an a la carte restaurant, in-room wedding breakfast on first day.
Wedding Package - Available, contact for more information.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Sirenis Riviera MayaRiviera Maya,Mexico
- Hotel Contacts
- Extra Info
Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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