- What's Included
- All Inclusive Features
The Grand Sirenis is one of our more popular 5 star resorts for travelers who are looking for a modern and contemporary setting. Perched on its own secluded crystal clear cove, the Grand Sirenis Mayan Beach is great for snorkelers and ocean lovers. The rooms are modern, the service is excellent, especially the pool side service. Definitely recommended for couples looking to relax on the white sand beaches of the Riviera Maya.
This elegant and contemporary yet minimalist-style resort is home to beautiful cenotes and a secluded cove, a true snorkeler's paradise. The Grand Sirenis features fabulous dining, superb accommodations, lush tropical surroundings and a luxurious 26,910 square-foot full-service spa make it the perfect vacation spot for anyone looking to achieve relaxation and escape the ordinary.
Location: In Akumal, 90 minutes from the airport, 120 minutes from downtown Cancun, in the heart of the Mayan Riviera. The popular shopping town of Playa del Carmen is 40 minutes away.
We returned yesterday from a week at the Grand Sirenis. It was lovely, with very few minor issues. Here's a summary and some helpful hints.ARRIVALWe landed at the Cancun airport around noon on a Monday and it was like a ghost town. I've never seen it that empty. As a result, we breezed through immigration and were on the bus in record time. The ride to the hotel is long - about an hour and a half. Arrived and reviewed with the front desk clerk the room we had been assigned - it was not what we had asked for on the Air Canada initial reservation nor in later communication directly with the hotel. However, it wasn't a problem to change to what we had asked for - a room on the 3rd floor with one king and a sofa bed, in a quiet area. ROOMWe were offered an upgrade to a more modern room but declined, as it was going to be an extra $350 for the week. The room we were in was fine. We were in building 12, which is called Chac. Our room faced the treetops, not the inner jungle area or pool - this was fine with us as we wanted quiet. The rooms are organized by building number (12) and then room number (41) - so our room was 1241. The higher the last two numbers, the higher the floor. Would very much recommend avoiding the first floor if at all possible - the shuttles drive through the buildings on that floor and it's really noisy. A number of reviewers have commented on the bathroom set-up. Yes, it is VERY strange and inconvenient. There was just a piece of frosted glass separating the bathroom from the sleeping area, which did not cover the entire opening by any stretch. Furthermore, the door to the toilet area is also just frosted glass. This allows for zero privacy. If the hotel could change one thing about the rooms, this should be it.Our king bed was very comfortable, but the sofa bed was not. Luckily it was fine for our nine year-old but I would not recommend putting anyone on it who weighs more than 75 lbs. The mattress is very thin, and wasn't comfortable for an adult even when we put the couch cushions between the mattress and the frame.GROUNDSThe property is very expansive; there were parts we didn't even see. The wildlife is amazing - tons of iguanas and coatis and even a racoon or two. The vegetation is beautiful and the grounds are fairly well-kept. There are two pools - the main activity pool and a quieter pool, which didn't have many options for sitting in the sun as there were trees and palapas around where the sun chairs are. The temperature of both was lovely. The beach was also very large and had plenty of options for chairs and sun exposure. The entrance to the water is rocky, and for 4 of our 7 days the flag was at red - rough water. It is a very nice beach area, though.Regarding the availability of chairs and the "towel game" - it was not a problem at Grand Sirenis. We never had any trouble finding a place to lay our stuff. The prime real estate is usually taken by 7:30 am but we were happy with our spot every day, and we never got down to reserve our seats before 8:00 am.RESTAURANTSThere are two breakfast options - the buffets in either lobby area. There is more than enough selection every day to suit everyone's tastes.For lunch, there are four options - the two lobby buffets, a smaller buffet in the steak restaurant by the main activity pool, and the beach BBQ, which is a good option to take a few of the days you're there.For dinner, we chose the Thai, Steak and Japanese restaurants. The Thai and Japanese were outstanding. The Steak was so-so. My filet mignon was overcooked, and my husband's t-bone was about 0.5 cm thick. My son's ribs were very good. Make your reservations immediately upon arrival. The Japanese in particular is very popular. Reservation times are 6:00 pm, 6:30 pm, 8:00 pm or 8:30 pm.On the other nights we ate at the buffet, which was okay. It does get a bit tiresome after a week.We never ordered room service as we were told it takes a long time, and the selection was not very interesting.KIDS' CLUBThe Kids' Club is fine. My son generally did an hour or two with them most days. Be aware that the schedule you are presented at check-in is only a general guide to what they may do on any given day. If you go at 10:05 am, they will have the day's actual activities written out.STAFFThe staff are lovely and very helpful. Vanessa was our concierge and she went above and beyond to assist me with a few issues I had. She did try to book me into the timeshare presentation but we knew to avoid that. Leo in the main pool swim-up bar was amazing. We got a bit of weird attitude from one of the waiters in the Japanese restaurant but that was a rarity. Our chambermaid was a master of towel animal art!OVERALLGrand Sirenis is a very good all-inclusive in a lovely part of Mexico. There is more than enough on the resort to keep a family happy for a week!
First things first – do not worry about all the poor reviews on here. Some people need to manage their expectations. For example, if you don’t like cheeky wild animals and warm, clear water with tropical fish, don’t book a beach resort that’s on a coral reef backed by a jungle. (I kid you not, I overheard a woman complain that she didn’t like the sea because it has fish!) It is their natural habitat, and you are a guest!I want to write a fair and truthful review, and I have travelled enough (on all budgets) that I think I know a decent place from a mediocre one. Huge hotel = huge review.This IS a five star hotel – because it has: Ten restaurants (twelve if you include the beach BBQ and the spa) and as many bars, evening entertainment, all-inclusive water sports, three pools, a gym and one of the BEST Wellness Spa’s I have ever experienced. The only thing which was NOT five star, was the amount of noise made by some of the guests. But the hotel caters to every type of demographic, so we live and let live.What was outstanding: THE STAFF deserve to be mentioned first. To name a couple who looked after us particularly well – Enrique in the breakfast buffet, and Patricia (Paty) in the coffee shop. But every single person who served us was attentive, friendly and efficient. I have never seen such a hard-working team of people. I could not last five minutes running around serving people or cleaning things in that sort of heat (and they DO keep things clean.) I know it is All-Inclusive, but a little tip goes a long way – 20 pesos to say “thank you” for bringing you drinks all day by the beach/pool, or helping with your luggage, or making sure you have everything you need at dinner. It’s a small gesture for us but a big help for them. But even if you’re not tipping, they still treat you to the same service with a genuine smile.Other things people want to know about the most:FOOD - absolutely brilliant. OK the main restaurants are buffet and you cannot expect Michelin Star quality in a buffet, but the variety of choices every meal time was staggering – and they change things up every day so you don’t feel it’s the same-old same-old. I particularly liked the salad bars and the fresh fruit (desserts were a bit hit and miss.) Mexican-themed night is a must. It was so good, we didn’t bother booking the Mexican a-la-carte restaurant. We did try all the others (you can book 3 or 4 a week and you MUST book early, with your concierge) and they were all very good but particularly the steak. The Japanese was fun. Paella on the beach was better than any I have eaten in Spain (and I go twice a year.) And if you visit the Spa, stay for lunch at the (adults only) healthy place and have griddled salmon with julienne vegetables. Everything is so fresh. And you can walk it off, getting around the complex. I swear I came back fitter, not fatter.ROOMS – we had a junior suite with whirlpool bath, which I hear comes as standard. Some people complained there was no privacy between the bedroom and bathroom, but ours had a frosted glass panel (and the loo has a door.) The power shower had 3 kinds of jets and they leave you decent bath products. Towel art is a big thing here – different creature every day, and they make sure to leave you plenty of fresh towels because some days you need more than one shower. The beds were comfy and the sheets were soft. There’s a spacious living area. We didn’t bother with the TV, we didn’t come on holiday to watch telly so we don’t care if they don’t have BBC or Sky Sports in the room. (There is a TV lounge behind the casino if you want to watch English football) Balcony had lovely view – I don’t think there’s such a thing as a bad view here.POOLS – there are three pools: both the main hotel buildings has a pool featuring a swim-up bar, but these were too noisy for us, due to children, belly-flop contents, and people drinking. (there is also a kids club, but nobody was using it) Then there is a “quiet” pool, but it wasn’t really that quiet (kids, or just people talking really loudly about what they do for work – really people? Is this what you come on holiday for? To talk about work?) Anyhoo… I think the hotel would do well to make at least one of the pools Adults Only.BEACH – plenty of sun loungers, a daily BBQ, couple of bars within easy reach plus an excellent juice bar by the “quiet pool” and the water was crystal clear and great for snorkelling. SPA – Just wonderful. Treat yourself. Do the water circuit and have a massage. That is all I’m telling you, just go and experience it. The spa is blissfully adults-only. There is a family-friendly dolphinarium up there too, but I personally prefer to see dolphins in the wild in Tenerife, so we didn’t go to see them (although they are rumoured to have been rescued from a worse form of captivity)ENTERTAINMENT – not really our sort of thing, they put in a lot of effort but it’s a bit cheesy. We prefer to eat late, wander to the coffee shop then call it a night to get up early. Grease is worth a look though – very tongue in cheek and I thought it was adorable. Boyfriend went to the casino and left me to it! We did not try the disco but we certainly heard people coming back from it and they all sounded VERY excited.They put on a little Mexican market twice a week behind the auditorium. You can get some lovely bits, and it is OK to haggle (in fact you should.) A lot of these people also have big shops up in Playa Del Carmen.Speaking of Playa Del Carmen, it is worth walking up the drive to the highway and getting a “Collectivo” (a white transit van that shuttles you towards PDC or Tulum for about 20MEX) it is great for souvenir shopping (do not be surprised when they whisper in your ear that they sell “other things” under the counter – just say no thanks and they will let it go) There is a Walmart where you can get just about everything. If you want to book a trip to Xcaret, we booked via Quality Travel (not far from Fifth Avenue) and they gave us a free upgrade to include lockers and lunch for the price of a basic ticket. I will review that separately.We also visited Akumal beach BUT PLEASE BEWARE THERE IS A SCAM there are men (who purport to be from the local council, but we suspect they are Cartel) saying there is a charge $50USD for you to snorkel with turtles, they make out it is about marine preservation but it is basically a scam. It’s a public beach and if you want to snorkel do not give them your money, just ignore them.OK finally the only two “negative” things I would say about the Grand Sirenis Riviera Maya:1) The acoustics of the buildings is such that any kind of noise from people going along the corridors, travels up to every room. Drunks at night, kids in the morning, and staff on their golf buggies. We don’t drink alcohol so we don’t pass out unconscious at night. But we got over it. 2) Too many staff trying to manipulate you into attending some kind of “promotion” which is effectively lifetime membership of a holiday club – we put our foot down and said not interested – but it became tedious having to say it time and time again. We chatted to some guests who had actually bought into it, who told us all the advantages – but we were just not prepared to sit for 2 or 3 hours listening to a hard sell. In the end you feel rude but they do persist (and they suck you into conversation any way they can think of.. “Ooh let me look at your nails – why don’t you come to our promotion!” “Man, I love your trainers – why don’t you come to our promotion” – PLEASE give it a rest. I know that they have been briefed to push this, and it is probably incentivised, but it is stressful and I went on holiday for a quiet life.To sum up. We will DEFINITELY return to the Riviera Maya. And definitely recommend this hotel, although we are interested in trying some other hotels in the area, ideally an Adults-Only one next time.
We stayed for a week in Feb 2017. it's the only all inclusive I've stayed at that approaches "Disney" levels of cleanliness and staff attentiveness. There is a quiet army of staff at work constantly keeping the place maintained and spotless. It covers a huge area- good because the rooms are away from any noise from discos etc and it never felt crowded, but maybe a concern for some as it can be a 10 minute walk from the rooms to the main dining areas (although there is a fleet of golf cart shuttles that can be summoned by the concierge on the main floor of each block of rooms). The rooms are huge, spotless, everything worked, the chambermaid was excellent. There are three large pools, two with activities and pool bars and the third designated as a quiet area. There are 4 separate bays along the coast, only two of which are developed with beach chairs; the other two are covered in coral fragments and deserted, but make a nice excursion for the kids to go beachcombing. There is a dolphinarium and spa at one end of the resort and a lazy river float ride running through the grounds which the kids loved (although hang on to your glasses as I saw 4 people lose theirs during the week)The main buffet where breakfast, lunch and dinner are available is huge, light and the only one to date that I haven't become bored of by the end of a week. There are a wide variety of regular choices, plus a nightly theme for dinner (Mexican, Pirates, Asian etc). There are a number of a la carte restaurants to choose your 3/week from- we only did the Mediterranean (OK) and Japanese (good), but there are also Thai, French, Mexican. The staff in the buffet were excellent, but I have to thank Ramon, Moises and Dagoberto who were all incredibly attentive and made dining enjoyable. There is also a coffee shop with two excellent baristas open from early til late.Each night there is a 9.30pm show in the main theatre- it changes nightly and was generally excellent entertainment (rock, Grease, Mayan, 70s, International...). The cast would often then move to the open air Sky Bar and continue to amuse the guests with more singing and dancing. There is a bbq shack and constant drinks service on the beach and we must thank Clara who was wonderful with the kids, an excellent waitress and brightened the afternoons with her happy smile. The water is clear when there are no waves, we went snorkelling out around the patch reefs in the bays, saw rays, turtles and lots of fish, but the coral is mostly dead. we didn't leave the resort or go on any excursions, but there are lots available.I'd recommend the Grand Sirenis to anyone looking for a well run all inclusive for a relaxing break, p.s. The only complaint- the man who runs the ice cream shop by the pool, who was always grumpy and rude. Although the kids did eventually get a kick out of going just to see which flavour he would allow them to have!
we visited this resort a couple weeks ago, it is huge!!!!! The food was fantastic the workers were polite and took great care of you. The bartenders were great. They had some shows at night they were OK not my favorite thing to do but that's OK. The beach was good but lots of Coral really close so was hard to swim. But it was an amazing trip with family. I would definitely go back here again.
My husband Gregg and I have been twice already and are going back again middle of March, this time as members. The grounds are beautiful and the staff is amazing. It's very clean and comfortable.food has always been good as well. Our consiere Diego was so helpful and friendly we always stopped to chat with him. And our salesman Dave was so fantastic!! Grrat guy. the entertainment was great and they even bring in venders during the week so you can shop all your gifts and trinkets right there, don't even have to leave the resort. The lazy river was one of my favorite things as well as the snorkelling right there at the resort's private beach. Cant wait to go back.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch & dinner daily
- 3 A la carte dinners per week
- Domestic & select international drinks
- Children's pool
- Room service (11am-10pm)
- Scuba lesson
- Kid's club
- Games area
- Daily activities
- Nightly entertainment
- Disco, drinks included
- 700 rooms
- Buffet restaurant
- 7 a la carte restaurants includes: Steak-House, Mexican, Spanish, Italian, Mediterranean, Brazilian Rodizio grill and Japanese
- Snack -bar
- Swim-up bar
- Free form swimming pool
- Children's pools
- Tennis courts
- Beach volleyball
- A range of watersports available
- Meeting facilities (fee)
- Internet access (fee)
- Medical centre (fee)
Standard Room includes:
- 1 king or 2 double beds
- Satellite TV
- Tea/coffee maker
- Full bathroom with Jacuzzi and hairdryer
- In-room safety deposit box
- Garden view
- Ocean view rooms also available
Kids Deal - First child 2-12 Stays and Eats Free, excluding Christmas & New Years.
Stay at 1, Play at 2 - Stay at the Grand Sirenis Riviera Maya and receive full exchange privileges at the Grand Sirenis Mayan Beach next door.
Honeymoon and Anniversary Bonus - Room upgrade, fruit basket, bottle of sparkling wine & tequila, romantic dinner at an a la carte restaurant, in-room wedding breakfast on first day.
Wedding Package - Available, contact for more information.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Sirenis Riviera MayaRiviera Maya,Mexico
- Hotel Contacts
- Extra Info
Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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