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Grand Sirenis Riviera Maya

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  • Overview
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Our Opinion

The Grand Sirenis is one of our more popular 5 star resorts for travelers who are looking for a modern and contemporary setting. Perched on its own secluded crystal clear cove, the Grand Sirenis Mayan Beach is great for snorkelers and ocean lovers. The rooms are modern, the service is excellent, especially the pool side service. Definitely recommended for couples looking to relax on the white sand beaches of the Riviera Maya.


Overview

This elegant and contemporary yet minimalist-style resort is home to beautiful cenotes and a secluded cove, a true snorkeler's paradise. The Grand Sirenis features fabulous dining, superb accommodations, lush tropical surroundings and a luxurious 26,910 square-foot full-service spa make it the perfect vacation spot for anyone looking to achieve relaxation and escape the ordinary.

Location: In Akumal, 90 minutes from the airport, 120 minutes from downtown Cancun, in the heart of the Mayan Riviera. The popular shopping town of Playa del Carmen is 40 minutes away.


tripadvisor Traveler Reviews
  • JustmeTeri : Calgary, Canada
Beautiful grounds, great food and wonderful service

HI! We returned from the Grand Sirenis a couple days ago and wish we were still there! We arrived Dec 30 and got ourselves situated and ready for the New Years celebration the next day. Check in was smooth , quick and we were having drinks within 30 minutes of arrival . Everything was done up beautifully for the holidays and the air was still very festive 2 weeks later. Now I will give my full review of everything from service, rooms, grounds to food and entertainment .Any *complaints/suggestions* we had are small and will be at the end of the reviewRoom: We were in block 1700 which is nestled in the back area, they did ask if we wanted to upgrade to ocean view , which we declined as we do not spend a lot of time in our room and it wasn't worth the additional $800. Our room was in excellent condition with lots of space , it has a full sitting area, a decent size balcony , the shower was a very nice surprise as it is a full body and rain shower. Sonia our housekeeper did a great job keeping it clean and stocked.Service: Was great, we wanted for nothing and sometimes we were met with waiting drinks or hot coffee (thank you Tere at the coffee shop!). Our concierges Natalia, Reuben, Johnathan and Alma were fantastic, if we needed anything, had a question, needed to have something changed..it was done without question and always with a smile. We were very happy to be greeted with a big smile, greetings and a *you look lovely* (even when I had my joggers on lol) When we go back I am going to request to be in their building.Grounds: They have some of the most lush and beautiful grounds of any resort we have been to anywhere, they are well kept and it is nice to see that many things were built around the landscape rather than it being removed.Food : I must say that this resort has to have some of the very best food we have ever had at an all inclusive, the buffets always had fresh foods you could have cooked (omelets, fish, chicken, steak and so on) to your liking. Fresh salads, fruits and breads. The Ala Cartes were fantastic (we did not like the Brazilian at all, it all tasted the same and most of the meat was very dry, we heard that from numerous people as well so it wasn't just us) , Our favorites were the Thai (have the shrimp lemongrass soup!) , the Japanese (great fun it was and the food was amazing, hubby had the octopus I had the shrimp) They put on a fun show while cooking in front of you. My husband liked the steakhouse as well (I had the ribs which were very good , he had the filet mignon ) . They have THE BEST chicken wings at the beach bar! we had them almost everyday and they were awesome and plentiful. You will not be disappointed in the food at all, if you are then you are extremely picky!Pools: The pools were all great , 2 swim up bars , a quiet pool (just no music) and the lazy river was nice and relaxing.Temperature was good and the crazy games were fun to watch .Entertainment: I must say that the entertainment at this resort was excellent in comparison to most resorts we have been to, great presentation of classics like Grease, Broadway, Michael Jackson, and rock bands were great, The house band is great to watch, they have loads of energy and their bass player is fantastic!The few things we found that we didn't care much for was 1) having to pay for a safe in our room..this is being touted as a 5* resort it should be included, we were not happy about the extra charge for it (this is the first time in all our many vacations we have ever had to pay for it) 2) The hotel is in need of additional bartenders and servers, the staff they have is awesome and they do their extreme best to keep up to the demand but they did fall short and it is not their fault it is a management issue. You can't have a bar serving 2-300 people with only 2 bartenders and 3 servers. The poor guys at the swim up bars did and amazing job but it would help to have a min of 3 bartenders at anytime (4 would be best) and they need at least 3 or 4 more servers around each pool and at least 5 more down at the beach to keep up and not be run ragged attempting to keep up. 3) I watched many extremely inebriated people at the pools jump off the bridges, the waterfalls etc and then entice kids to do the same.. there has to be something pt p so this doesn't happen anymore (I was very disturbed at how many parents allowed their kids to jump from the bridges and waterfalls into 3.7 feet of water) 4) not that we watch a lot of TV but I was a bit under the weather (caught a cold) so I had a couple quiet nights, the hotel could use an upgrade to their satellite and offer more English channels ..this is a sidenote and I only knew because of being ill otherwise we don't watch the tv!Overall the resort is fantastic and we will return to it as well as check out their other resorts in PV and the Dominican. There are things I didn't list so if you have any questions feel free to message me!

  • argentinceci : Niagara Falls, Canada
Perfect Resort !!!

Just got back from spending a week with my husband and 3 kids . We had a blast ! We liked so much that we decided to become members ! The service is amaizing . We have travelled to different hotels in Mexico and to different countries , and nothing compares with the amaizing service that you get at this hotel . The staff are super friendly and hard working people . Too bad that I can't remember names .The food is soooo good, plenty , and a variety of choices . I can't believe when people give a so so or bad review about the food ...believe me , you will gain extra pounds ! We were amazed with the cleanliness of this hotel . The beach is rocky but beautiful ...Bring water shoes ! This hotel has a beautiful wildlife , iguanas Racoons and Friendly Coatis . The only down point for us was to see drunk stupid people running after the Raccons scaring them to death , and being rude to the staff .... But , you'll find these kind of ignorant people everywhere I guess ...Overall we had a great holiday and we recommend this hotel , we can't wait to go back!

  • Dave A :
Fun place to visit

Came with my family of 3, we all enjoyed our stay. Our room had a beautiful view of the Caribbean, so nice to come back to everyday after the beach. Staff were nice and willing to help you if you had a question. Hotel was clean and modern, lot's of different pools to choose from. The weather was great, very hot!! Playa del Carmen is only a few minutes away from the resort by taxi. If you like to shop and dine, this is a great place to go. This was a great family vacation, I would highly recommend visiting Xel-Ha Park, great for snorkelling!! I would definitely come back to this area of Mexico again!

  • Erin W :
Great Holiday!!

My husband and I stayed at Grand Sirenis for one week beginning of January! We stayed in a relatively central building , not too far from the activities pool or the main lobby! About a 5-8 minute walk to everything you need to keep you busy for the week, lobby buffet, pools, beach and the theatre! (Please note, * If you do not want to walk longer distances than book as a privileged guest as shuttle service mainly provides service only for these "priority" travellers. The food overall was good, plenty of variety , especially in the main lobby buffet (build your own pasta was neat)! The beach bar had excellent chicken wings!!! The line at the beach bar for food and drinks took a bit depending on the time of day, but we had nowhere else to be so didn't mind waiting! (It's quicker to stand in line yourself than wait for service on the beach)! The lazy river is a definite highlight, super neat addition to the resort! The beach has a few different areas to swim and snorkel ( we were fortunate enough to swim with a couple of turtles and a sting ray)! Make sure you bring your water shoes though, pretty rocky in some areas! The room we stayed in was a standard all inclusive hotel room, no complaints! Be prepared that the toilet has very low pressure and little water so if you flush and it didn't work, chances are your toilet isn't broken ..the trick is to wait about 10 minutes or so between flushes! A/C can't be turned down , it was locked but we thought the temperature was perfect so didn't need to adjust anyways! Dolphin Discovery was fun and the Spa has a really great hydrotherapy circuit!! Lots to do , so we didn't even leave the resort! Overall good resort , we had a nice week and would recommend to any travellers (especially with children) !! 😊

  • SMS-IBM : Morrison, Colorado
Great place

Room was great -- service was amazing -- the food was slightly above average -- but the great point was the property ROCKS ... we swam with the dolphins, did a tour to swim with the turtles, laid out at the pool .... it was a great vacation (unfortunately got into a number of arguments with my wife ... and now we are going to get a divorce ... but that is another story) -- in any case ... you will enjoy it -- and as I said the property itself is amazing!!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner daily
  • Snacks
  • 3 A la carte dinners per week  
  • Domestic & select international drinks
  • Pools
  • Children's pool
  • Room service (11am-10pm)
  • Snorkeling  
  • Tennis
  • Gym
  • Scuba lesson
  • Kid's club
  • Games area
  • Daily activities
  • Nightly entertainment
  • Disco, drinks included
  • 700 rooms
  • Buffet restaurant
  • 7 a la carte restaurants includes: Steak-House, Mexican, Spanish, Italian, Mediterranean, Brazilian Rodizio grill and Japanese
  • Snack -bar
  • Bars
  • Swim-up bar
  • Free form swimming pool
  • Children's pools
  • Tennis courts
  • Beach volleyball
  • A range of watersports available
  • Meeting facilities (fee)
  • Internet access (fee)
  • Mini-market
  • Shops
  • Medical centre (fee)

Standard Room includes:

  • 1 king or 2 double beds
  • Telephone
  • Satellite TV
  • Tea/coffee maker
  • Full bathroom with Jacuzzi and hairdryer
  • In-room safety deposit box
  • Balcony
  • Garden view
  • Ocean view rooms also available

Kids Deal - First child 2-12 Stays and Eats Free, excluding Christmas & New Years. 

Stay at 1, Play at 2 - Stay at the Grand Sirenis Riviera Maya and receive full exchange privileges at the Grand Sirenis Mayan Beach next door.

Honeymoon and Anniversary Bonus - Room upgrade, fruit basket, bottle of sparkling wine & tequila, romantic dinner at an a la carte restaurant, in-room wedding breakfast on first day.

Wedding Package - Available, contact for more information.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Grand Sirenis Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Sirenis Riviera Maya Resort & Spa
Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.