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Grand Sirenis Riviera Maya

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Our Opinion

The Grand Sirenis is one of our more popular 5 star resorts for travelers who are looking for a modern and contemporary setting. Perched on its own secluded crystal clear cove, the Grand Sirenis Mayan Beach is great for snorkelers and ocean lovers. The rooms are modern, the service is excellent, especially the poolside service. Definitely recommended for couples looking to relax on the white sand beaches of the Riviera Maya.


Overview

This elegant and contemporary yet minimalist-style resort is home to beautiful cenotes and a secluded cove, a true snorkeler's paradise. The Grand Sirenis features fabulous dining, superb accommodations, lush tropical surroundings and a luxurious 26,910 square-foot full-service spa make it the perfect vacation spot for anyone looking to achieve relaxation and escape the ordinary.

Location: In Akumal, 90 minutes from the airport, 120 minutes from downtown Cancun, in the heart of the Mayan Riviera. The popular shopping town of Playa del Carmen is 40 minutes away.


Highlights
  • Unspoiled beach and turquoise water in a tranquil cove
  • Expansive Mayan-inspired spa providing unique wellness rituals
  • Sprawling lazy river and steps from a Dolphin Park
  • Free Wi-Fi in room

tripadvisor Traveler Reviews
  • westwoodirene : Leeds, United Kingdom
Great place for a holiday

Had a great holiday the complex is vast Split into two areas both similar Buggies to get you around but no where near enough So walked mostlyThe rooms on our side were not renovated But still acceptable one strange thing was a large gap into the bathroom wall which I believe has been filled in now on renovated ones you could up grade For from what I heard a couple of hundred Pounds ,but we were quite happy where we were The buffet was varied and good With plenty of choice and themed nights .Addimel was good in buffetA la carte was available at various restaurants on site 3 per weekJapanese was best steakhouse was also good Except for main course rest is as buffet food must be booked as soon as you arrive Lovely coffee shop Not enough ice cream shops Main pools very noisy with loud music and games most of day quieter pools are available Beach towels at 6.0am after 7.30 forget getting a lounger under shade we didn’t get up at 6.0am Lovely area with pool for children Lazy River brilliant but takes a bit of getting in and out of tube Beach ok lovely views but rocky cause of coral So rock shoes needed Lovely fish swim round your feet Good snorkelling too Beach barbeque a must-beach bar was being renovated while we were there so a bit inconvenientAnimals roam the grounds and are very friendly coatis raccoons Iguanas monkeysIn the trees (we didn’t see these) Shows were mostly very good Although it gets very warm in the theatre There is a spa gym but we didn’t use Dolphin show is controversial as they live in small pool but they seemed happy and show was good Concierges were helpful Gustavo on llekwas brilliant couldn’t do enough for you and worked lots of extra hours sortingThings out for people .Rodrigo was good but didn’t seem to be there much while we were there Thomsons do trips but a good way of travelling to Tulum and playa del CarmenIs local minibus/taxi (collectivo)Weather to say we had a hurricaine passWas brilliant very hot and humid only2 bad days Hurricaine Nate (heavy rain)Only gripe is there is a class distinctionClub people and normal they have separate buggies bars pools and a section of beach roped off It’s annoying when it’s raining when an empty buggy won’t pick you up because it’s a club one Yes there are areas that need a bit of Improvement but it doesn’t spoil theHoliday and they are in the process of updating

  • v82chris : Birmingham, United Kingdom
Gorgeous Hotel, Lovely Staff - Amazing 2 weeks!

We've just returned 4 days ago from a 2 week stay. Before we went I was a little worried after reading some of the reviews on here but honestly, we had nothing to worry about. The hotel is very big but it doesn't take long to walk around, we enjoyed the walks as they take you through some beautiful forest paths where wildlife can be spotted. There are Shuttles that you can use, several stopped to offer us lifts but we were happy to walk.The staff were all so lovely and friendly and the Animation Team are amazing! We joined in some of the games but were never bothered if we didn't want too. We stayed in the Akumal block which was on the far side of the hotel but we loved it there as it was close to Pool 2 which was where we spent most of our time. My highlights, were the wildlife, we saw lots of Iguanas, Coatis and even a Spider Monkey. The Lazy River is so much fun and is a must, we did this at least once every day. The Ice cream shop is very nice and the pool bar very handy. Our room, which we didn't upgrade was huge. Beautiful room with two large beds and a separate big bathroom with amazing shower and Jacuzzi bath. I must say this is the biggest and best hotel room we've ever stayed in whilst away. The food was good, yes the choices don't change very often but the food was always hot and there was always something nice to eat. The A la Cartes were very nice, we enjoyed the Steak one (they do serve nice chicken in lemon sauce) and the Mediterranean was my fave - their steak is to die for - it's so good. It did rain a few days but it was rain season so we had expected that. We didn't let the rain stop us enjoying our holiday though as the bar and pools were still in use. On one day when it rained a lot we headed to the Spa which was beautiful.The beach isn't the best but the staff work hard to clean it and make it nice, the Red Flag was up every day so I didn't go in too far but it was OK to paddle in. Day trips out are quite expensive so we didn't realy leave the hotel but that was OK with us as we were there to relax. I would recommend this hotel for couples as we enjoyed every minute of our stay. We didn't encounter any problems and loved our holiday.

  • Rachaelg91 :
Don't worry about bad reviews

I visited with my husband for one week from 1st to 8th October. I was worried about what to expect after reading some of the reviews on here. I needn't have worried. The moment we arrived we were presented with a cocktail for myself and a beer for my husband. Check in was quick and easy and one of the bell boys, (Ronaldo?) an older guy with glasses, took us on a cart with our luggage to our room and showed us around it. He was so friendly and welcoming. We had upgraded our room when booking so had the superior suite, this only cost us £82 extra when we booked our holiday online. This included wifi and the safe. Our room was large and modern with a super king bed, large flatscreen tv, minibar, jacuzzi bath. It did small damp the whole time though, especially our pillows. Our concierge that night sorted out our wifi for us and we actually had quite a lengthy chat with him, I didn't get his name but he was in 14 block on evening of 1st October, was going to Poland the next day and looked like Bruno Mars. Very friendly. We always had our dinner in the buffet on the main lobby, so much choice, and we're vegetarian. I didn't find it repetitive I always had something different to eat and enjoyed it. We went to the Thai, Italian and Japanese al a cartes. I wasn't majorly impressed with the Thai or Italian but wow the Japanese was so good. Our chef Arturo was fantastic, the food was delicious and he was so entertaining and fun. The fried rice was amazing. The entertainment staff were always so full of energy and trying to get everyone involved and they seemed to be at work constantly. The main guy who did a lot of the hosting of the shows was humorous and fun. They definitely all work hard and do a good job. The shows at night I thought were great, especially lion king and Michael Jackson.The resort is big but it really doesn't take that long to walk around, and there were always buggies ready to let us hop on but we preferred to walk, the grounds were beautiful. There were so many lizards and birds and coatis around which was very cool to see. The gardeners were always at work keeping it looking beautiful. The lazy river was my favourite part of the hotel, it was really long and so relaxing. We also enjoyed he coffee shop, we always had a macchiato frio and you can have various syrups or alcohol in there. It was forecast thunderstorms every day but after he fort day of torrential rain the weather was perfect, there were a couple of scattered showers but it wasn't cold so we just stayed out in them under shelter for five minutes. There were always sunbeds at the beach and at the lively pool which is the only pool we used. The sky bar was nice as well. All the staff we came across were so willing to help and friendly. From housekeeping to the bell boys. Definitely take beach shoes as the beach is rocky into the sea, and bug spray. And visit Akumal Monkey Sanctuary you won't regret it.We had a really great time, a couple of small negatives but they were so minor it wouldn't put us off going again. Don't worry about the bad reviews and have a great time.

  • paula g : London, United Kingdom
Real review

Just back from a 2 week holiday here we travelled as a family of nine one teenager and one 9 year old. Bad points: restaurant food is the same every day there needs to be changes made its flank steak burgers Nd chicken on the grill but the next it's pork instead of burgers do very repetitive good use your al a cartel restaurants the Japanese is to die for a great entertaining meal Brazilian is ok and steak not bad Thai restaurant also good if we had not booked these for three nights we would have been fed up totally. Theme nights are good in the restaurants but themes don't match the food but entertainment and staff are excellent . All the waiters and bar tenders are brilliant they could do with a few more at the swim up bars As one or two not enough. When it rains we were told you can use every buggy even the premium ones this is not true they will not allow you on them. Buggies are good when j get them to stop and they are the ones you can use! I had an email to say that we could use all the buggies this is not true although the premium people cN use your buggies and take priority over you!! You can upgrade at the cost of 600 dollars per person for the two weeks!!! When it rains they do not have enough entertainment for inside the lobbies the floors become ice rinks I fell over outside in our room block as they do not sweep the water away the lifts do not work if it rains even if it is a quick shower not good for the elderly of if you can't make the stairs my mum was on the third floor and at least every other day had to use the stairs. Not a lot of snacks for you throughout the day mainly cakes or fruit Cocktails are very weak and flies around the pool bar are awful even ending up in your drinks!!Good points: breakfast is brill fresh omelettes and fried eggs cooked how you like ice cream in the ice. Cream place ten till six for everyone st least six flavours good for kids and adults. Waiters Are excellent can't complain about them entertainment team are brill and do are reception staff as I said j fell over and had s phone call and reception asking was I ok and could they do Anything. Hotel is huge so if you hAve no problems walking then it's great to walk around late in the evening the wildlife here is fantastic yes they fDo come up to you in your sun Loungers but if you shoo them away and don't feed them it's fine others were feeding them and that's when they start fighting !!A brilliAnt relaxing holiday only trouble was its well over an hour away from the airport and took us nearly two hours to get to the Airport on departure day which left us in a rush and only an hour left before boarding. Hotel needs updating in places which looks like they are doing as refurbishing rooms now think it will All go premium which will push the price up and to be fair it's not that cheap now for two weeks. We had a good time as its what you do when on holidayMaids for rooms are brill different towel animals every day if you run out of coffee etc leave a note and they refill for you Sorry for the long review but tried to cover most things. This is not a five stAr hotel though

  • Kathryn690 : Plymouth, United Kingdom
A fair review of Grand Sirenis

I stayed here for 10 days in September with a friend. We had a great time although I would recommend it more for couples. HOTEL: The hotel itself is lovely and modern. And HUGE. It takes around 20 minutes to do a lap, and it can be frustrating if you don't know where you are going as there are so many different restaurants & pools and you need to make sure you are following signs to the correct one. However.. there are free shuttle buses which patrol the hotel to give lifts to where you want to go! The hotel is very clean - the hotel staff work so hard day and night to ensure this. POOL: There are several pools ( I can't remember how many) but definitely 2 with swim up pool bars. The pools are massive and there were always plenty of sun beds free in the morning. Towels are provided when you hand in your towel card. The pool and the area surrounding is very clean, but there are a lot of missing tiles. The pool bar is handy, but it gets very busy with only 1 or 2 staff members working. BEACH:The beach is disappointing. Most of it is pebbled, and it really hurts walking in the sea. But, there is a white sand part further to the left which is lovely - but I would imagine it to be busy in peak season. The beach has a BBQ everyday and a beach bar which is really good. You can get snorkel masks from a hut for free for 1 hour - but he is not part of the hotel so handover your deposit (drivers license or room key) at your own risk! We did it and it was fine. FOOD: The buffet food at Grand Serenis was nice but not amazing. The breakfast especially was disappointing as it was quite often over cooked. BUT - the a la carte restaurants are amazing. Especially the Japanese. But be sure to book early as they fill up very quickly. DRINKS: There are a vast variety of drinks and cocktails (basically anything you can think of) and if you ask them nicely they will often use the proper branded spirits. The cup and glass sizes are good. There are always waitresses doing the rounds and taking orders To save you going to the bar which I was impressed with. *ADVICE* take your own cup for the day. They plastic cups are not washed properly before reuse. ROOMS: our room was very spacious, with two double beds, sofa, chair, table, wardrobe a various other cabinets. I didn't like the open plan bedroom/bathroom but I suppose this is where it is better suited to couples. The drain in the shower was blocked so it kept leaking but I'm sure it would have been sorted if we had reported it. Our room was quite outdated but the beds were really comfortable and it was spotless everyday. The balcony was tiny. The entertainment was hit and miss really. There were some good evening shows although the theatre is just too hot to sit in.I do recommend this hotel. It was overall a really lovely stay and the hotel grounds were beautiful but due to the size of the hotel some things which would have made my experience 5 stars were forgotten about.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner daily
  • Snacks
  • 3 a la carte dinners per week  
  • Domestic & select international drinks
  • Pools
  • Room service (11am-11pm)
  • Snorkeling  
  • Kayaking
  • Tennis
  • Gym
  • Beach volleyball
  • Scuba lesson
  • Kid's club
  • Games area
  • Daily activities
  • Nightly entertainment
  • Disco, drinks included
  • 491 rooms
  • 10 restaurants 
  • 12 bars
  • 3 Adult pools
  • Children's pool
  • Lazy River
  • Dolphin Park (fee)
  • Tennis courts
  • A range of watersports available
  • Spa (fee)
  • Fitness facilities
  • Kids Club
  • Meeting facilities (fee)
  • Wi-Fi (fee)
  • Shops
  • Medical service (fee)

Superior Junior Suite

  • 1 king or 2 double beds
  • Maximum Number of Adults 4
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Hair dryer
  • Iron & Ironing board
  • Coffee/tea maker
  • Telephone
  • Full bathroom
  • Telephone in bathroom
  • Living area with sofa bed
  • Alarm clock radio
  • Safety deposit box (laptop size)
  • Fan
  • Rain shower
  • Air-conditioning with individual climate controls
  • Private furnished terrace
  • Bathrobes and slippers
  • Double whirlpool tub
  • Mini-bar (replenished daily with water, soft drinks, and beer)
  • Smart TV
  • Wi-Fi (1 device per adult)

Restaurants

Tulum

  • Buffet for breakfast, lunch, and dinner
  • International
  • Casual dress code 

Akumal

  • Buffet for breakfast, lunch, and dinner
  • International
  • Casual dress code 

El Rancho

  • À la carte for dinner
  • Steakhouse
  • Reservations required; Casual smart dress code

El Patio

  • À la carte for dinner
  • Mexican
  • Reservations required; Casual smart dress code

Cinecittá

  • À la carte for dinner
  • Italian
  • Reservations required; Casual smart dress code

Las Barcas

  • À la carte for dinner
  • Mediterranean
  • Reservations required; Casual smart dress code

La Gira Rodizio

  • À la carte for dinner
  • Brazilian
  • Reservations required; Casual smart dress code

Ikebana

  • À la carte for dinner
  • Japanese
  • Reservations required; Casual smart dress code

Siam

  • À la carte for dinner
  • Thai
  • Reservations required; Casual smart dress code

Le Relais Gourmand ($)

  • À la carte for dinner
  • French
  • Reservations required; Smart attire dress code
  • *Extra charge

Coffee Shop

  • Café

Ice Cream Parlor

Bars

  • Lobby Bar “Tequila”
  • Lobby Bar “Mezcal”
  • Theatre Bar “El Palenque” 
  • Pool Bar “El Cenote”
  • Pool Bar  “Xaac”
  • Bar Restaurant “El Rancho”
  • Bar Restaurant “Bayou”
  • Snack Bar “Yalku”
  • Beach Bar "Umal"
  • Health Bar "Yalkuito"
  • Disco "AK"
  • Sky bar "Ibiza"
  • Sports Bar "Sirenis"

Child Policy - 1st child 2-12 years stays free when sharing a room with 2 adults. 2nd & 3rd child 2-12 years pay special rate when sharing with 2 adults.

For the Kids - Kids Club Ages 4-12; Children's Pool; Babysitting available on request ($).

Spa Grand Sirenis Treatments/Facilities

  • Hydrotherapy pools
  • Wet area with sauna, Turkish bath, perfumed baths, pediluvium, sensation showers and ice fountain
  • Outside whirlpool
  • Temazcal area (traditional Mexican steam bath)
  • Relaxation areas with water beds and chromotherapy
  • Massage rooms, with double and luxury double massage tables for couples
  • Sports massage, relaxing massage therapy, aromatherapy, hot stones massage therapy, Swedish massage, deep muscle massage
  • Treatments and body wraps; such as Oriente (Exfoliation and detoxifying body wrap + rhythmical massage therapy), Polynesia (Exfoliation and Purifying body wrap + modelling massage therapy) or Amazonas (Stimulating exfoliation and energizing body wrap + tonifying massage)
  • Hairdresser and beauty salon
  • FIT BISTRO: healthy snack-bar offering salads, sandwiches and fruit juices

*Charges apply

Stay at 1, Play at 2 - Stay at the Grand Sirenis Riviera Maya and receive full exchange privileges at the Grand Sirenis Mayan Beach next door.

Honeymoon and Anniversary Bonus - Fruit basket, bottle of sparkling wine & tequila, romantic dinner at an a la carte restaurant, in-room wedding breakfast on the first day, surprise gift. *Must be booked within 2 months of wedding. Marriage certificate required upon check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Grand Sirenis Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Sirenis Riviera Maya Resort & Spa
Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.