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Grand Sunset Princess

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion
The Grand Sunset Princess is an excellent choice if looking for a high quality all inclusive resort. This 4.5 star resort is an amazing sight with its huge meandering pool and modern all suite rooms. The beach area is nice white sand and because the pool is so large you never have a problem finding a lounge chair. A great resort with excellent value! The Grand Sunset Princess' many dining options and friendly service along with an attractive price make this resort a popular choice. Great for couples, singles and families.

Overview

Exclusive to Sunwing, this stunning, all Junior Suite hotel sprawls along a magnificent powdery white sand beach only 15 minutes from the charming town of Playa del Carmen. With 672 rooms, the Grand Sunset Princess offers a professional, efficient and prestigious range of services from where to choose, including the new Junior Suite, Junior Suite Deluxe and Junior Suite Deluxe Pool with direct access to the pool. It also offer other delightful possibilities including the inviting and spacious Villas or the elegant Platinum Suite.

A wide range of services abound at the Grand Sunset Princess, including the fascinating Metamorphosis Spa and the splendid Avenida Paseo de los Dioses. Culinary delights abound in the varied and international selection of top quality food. Seven restaurants specializing in food from a wide range of cultures (Asian, Mexican, Italian...) provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea.

Location: Beachfront on the Riviera Maya coast, 60 minutes from Cancun International Airport and 15 minutes to Playa del Carmen.


Highlights
  • Supervised Kids Clubs and playgrounds
  • Spacious rooms
  • Wide variety of restaurants
  • Free Wi-Fi
  • Fully-equipped fitness and spa facilities 
  • TripAdvisor 2016 Certificate of Excellence

tripadvisor Traveler Reviews
  • Longbc3 : Fostoria, Ohio
Grand Sunset Princess Villas January 13th thru 20th, 2017

2nd time for my husband and I at this resort. As a surprise for him, I upgraded us to the Villas for this trip. I cannot tell you how spoiled we felt for that week! The concierge staff for the Villas, Dario and Carlos, we're extremely helpful. Always willing to answer our questions, book us dinner reservations or just stop and chat for a moment at our cabana. Our private waitress for the Villas pool, Margarita, was......amazing, fun and made our days so enjoyable we stayed at the Villa pool every day! (We are normally beach people.) Our bartenders, Pedro and Hector, we're always smiling and ready to make us a drink or refill our cervezas! Let me just say, you knew when Margarita and Pedro had their day off, service was nowhere close to their exceptional standards. The Villa itself was just like the photos and we loved the outdoor shower feature! Room Service was included, so every morning around 6am we would order coffee and a basket of rolls. 10 to 20 minutes and it was there! We ate dinner at a different restaurant every night and all of them were good. The exception would be The Gala Dinner. The "short boneless ribs" were mostly fat, but the music was good and the buffet was still open, so we did not go away hungry, lol! All of the wait staff works hard to make your meals enjoyable . The only bummer of this trip was our brief interactions with a merchant on the Mexican Market night. He was displaying paintings and started to flip through them for us (they were unframed canvases). They were portraits from everywhere (Venice, Paris, London, etc). I asked if he had one of the local scenery and he went crazy. Told us we didn't know art and he paints what he feels......whoa, I just wanted to know if he had a local scene. Needless to say that turned us off on the rest of the Market.But one bad apple does not ruin the whole experience for us. Overall this was a great resort with lots of friendly people! Oh, one last shout out to Benjamin at the lobby bar....great Bloody Mary's (with a little extra salsa picante) almost every morning!

  • Chris D :
Big resort with Ok beach

First off, sorry for spelling mistakes, just wanted to get this review out there ...I have stayed at the platinum, villa lagunas, Jr delux, and now family area.This time stayed in family area, which was formerly the yucatan adult only. Myself, wife and 6 kids, young adults to 8 year old.Family area and kids club are great. Two kids club areas, the old kids club and the new kids club. The new kids club offers large indoor area, pools with water park, and daily activities. The old kids club was preferred by my kids, as they did far more activities, seemed more creative, and did almost everything outside.The family area also has an elevator, concierge, ice cream parlor, is next to the Riviera lounge and check in. Very convenient and great for someone that has trouble with mobility or walking as everything is close. The beach is not close, but there are trolleys running regularily to the beach if you don't like to walk. 10 minute walk to the beach.Beach - Fairly nice sand with 100's of beach chairs, no problem getting a chair any time of day. Reserved areas for platinum and laguna guests. spotty service from wait staff, but you can always get your own drink at the beach bar. Small buffet open all day at the beach bar. Chill out lounge is on the beach, but you have to pay for it and the food at chill out. Chill out is not worth the $$ in my opinion. Foam parties and music at the beach. Beach can be a bit rocky when the waves are rolling in.Tons of buffets, one always open, lots of choice, should always be able to find something for everyone. Many different alla carte options, although not easy to book if you are not platinum, villa laguna, or VIP. Miso grill with the show is fun if you can get booked.Pools - Lots of pools and swim up bars, party pool, quite pools, whatever you like. No chairs available at the party pool, usually.Spa is good.Gym is top notch, they recently added a bunch of equipment and have regular fitness/yoga classes.Events, bands, shows ever night in the central plaza. Seating can be an issue.Generally the staff is eager to please, grounds are well kept, bars don't have too much of a wait time, pools are clean, huge resort with lots of walking, but lots of options.

  • sunnyrga : Regina Beach, Canada
Definitely 5 star!! Great family, couple and fun packages

The grounds are immaculate, lush and diverse. The staff in all areas are friendly and helpful! The restaurants include yummy buffets, fine dining and bar food options. Swimming in the ocean from a beautiful well tended beach included life guards. The non motorized water sports were included and readily available with a good selection of kayaks, catamarans and paddle boards. Each evening there is free live entertainment and professional productions to watch and often participate in. The rooms are beautiful, comfortable and clean. We stayed in both the Rivieria side and the Princess side of the complex which are connected by the beautiful and many pools. The many weddings we saw on the beach were beautiful. It seemed the resort was full of happy canadians!

  • Nina B : Palatine, Illinois
Beautiful resort! Customer service needs improvement

This was my first time visiting Mexico and doing an all-inclusive. I thought I'd mention that first since my review may be biased. I went with my mom and sister as a family/friends girls trip. Additionally, I had paid for a junior suite which seemed to affect the overall services provided and quality of customer services. Here is a brief synopsis of my stay organized into categories:1) The resort: it was beautiful and very clean. I have no complaints about the room or the pools. Beach was nice too, but too loud for my liking so I mainly stayed poolside which was perfect. I liked that the resort was big so that we could walk around a lot (walk off some of the buffet meals) and have our choice of pools. Some were party style while others were quieter. That was great for changing it up based on your mood for the day.2) The food: overall the food was subpar. If you are a buffet person, it will be your heaven. The food was good but not very flavorful. Lots of variety though which was nice to change it up each day. Drinks were delicious! 3) Amenities/entertainment: pools and rooms were nice. My family and I did spend some time in the gym which was also top notch. One of the neat things we did was the fitness classes - yoga and pilates. It was awesome to do that class outside with the breeze blowing, birds chirping, and palm trees in the background! We went to a few entertainment shows which were neat. We saw the fire show and dance show. I throughly enjoyed them both.4) Customer service: this is the reason why I won't give this resort 5 stars. This was the most frustrating part of our trip. The staff wasn't very accommodating to any of our concerns and didn't seem to care to treat their customers well (at least those who paid for "junior" suites). It was frustrating. Some examples: we had to call 3 times to get extra blankets/pillows for it to be actually delivered, they would only give us 9pm dinner reservations times (after waiting a half hour in line to get a reservation), and they generally "shoo-ed" us away when we brought up a concern and always told us "no". They weren't willing to at least apologize for the inconveniences let alone try to meet us halfway. Very bizarre. I spoke with a "platinum" member who said he got superb service from the employees and had no problem with anything. Overall, it was an awesome trip and I liked the resort! My advice for anyone booking - pay up for the platinum service otherwise the employees give you an "I don't care attitude" about being accommodating. Sure they say hello in the hallways, but do the bare minimum if you are a junior suites customer.I would highly suggest that the staff improve their customer service and you would get all 5 stars in future reviews. I would come back again if I knew that the employees made more of an effort to treat customers better.

  • globug5 : Innisfail, Canada
Beautiful Grounds

Our first time at this resort, we are however seasoned Mexico visitors. This resort is very large and quite confusing at first. We booked with Grand Sunset yet ended up staying in the Grand Riviera. This is not a complaint as much nicer portion, just was not explained very well to us on check in. We had a swim-up room which afforded us some up-grades and again these were not explained to us at first. If you choose a swim up I recommend building 600. We had sun all day on our side(when we had sun).The buffet was extremely disappointing for a resort this size. Only did breakfast twice and lunch once in two weeks but these were much better than the evening buffet. Also having to make the trek up to the lobby every two days to book ala cartes was a pain. Service was good, with the exception of Mia and Fredi at the beach adult only bar and Renee and Erin at the swim up bar Maya; both these pairs were amazing. We had excellent service at the Japenese Restaurant but unfortunately did not get our waiter's name.Rooms are lovely and the staff filling the mini bar each day was certainly efficient, never missed a day. We went a couple of days without cleaning service. One day we reached front desk just prior to the cleaning hours ended and some one came and did a quick but certainly thorough job. Not that the resort has control of this but the beach and ocean swimming was disappointing. Very rocky in the water and with the winds we experienced was not very clean. Again not in the control of the resort but something to consider if you enjoy the beach and ocean.We enjoy dancing and the evening entertainment was disappointing. The only show we tried was geared to the children, but we did not try any others. The music in the main plaza was only live band once each week and same exact show and music(only salsa)The fitness center was exceptional, modern equipment, well maintained and clean. My husband is an avid runner and it is the best gym in mexico he has ever been to.This is sounding like a negative review, not the case, just realistic, the grounds and the natural flora and fauna are wonderful. I would rate this resort overall above average and if we try the area again would consider this resort one more time, we were advised by other travellers to try the platinum upgrade.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 Meals plus snacks
  • All drinks (domestic beer & cocktails, select international brands, house wine with meals)
  • Daily activities 
  • Nightly entertainment
  • Non-motorized water sports
  • Volleyball
  • Introductory SCUBA lesson in pool
  • Archery
  • Games room
  • Kids Club

Sunwing Bonus

  • Welcome cocktail
  • Nightly turn down service
  • 15% discount on spa treatments
  • 2 beach towels in room
  • Bottle of tequila
  • Special private dinner for guests
  • Separate concierge desk

Platinum Club Inclusions

  • Platinum bracelet
  • Private check-in
  • Cold towel upon arrival
  • Welcome drink
  • Use of Platinum Club Lounge including concierge service
  • DVD Library
  • International newspapers and unlimited internet usage
  • A la carte breakfast and lunch service in buffet restaurants near the Platinum Lounge
  • Free wireless internet in rooms
  • Nightly turn down service
  • Use of bathrobes and slippers throughout stay
  • Continental breakfast and hors d'oeuvres at Platinum Club Lounge
  • 1 special dinner
  • Reservations for a la carte restaurants at Platinum Lounge
  • Pillow menu in Platinum Lounge
  • 24 hour room service
  • Platinum Suite has 2 Jacuzzis - 1 in the bathroom and 1 on the terrace
  • Gift in room upon arrival
  • Private pool with butler service (drinks only)
  • Reserved area on beach with butler service (drinks only)
  • 1 Water Circuit at the Spa pp/pw (min stay 7 nights & adults only 18+)
  • 1 Princess beach bag
  • Discount on spa treatments (single service items only)
  • 10% discount on green fees at golf course (subject to change)
  • Discount at water sports center (single service items only)
  • Deluxe amenities in room
  • Premium bar in room

*Applies for Platinum Suites and Villa Laguna Suite

  • 672 junior suites
  • 2 Buffet restaurants
  • 8 a la carte restaurants 
  • Snack bars 
  • 17 Bars 
  • Sports bar 
  • Disco
  • 12 pools (including Kids pool) 
  • Jacuzzi
  • Fitness facilities 
  • Spa (fee) 
  • Salon (fee)
  • Tennis courts 
  • Multi-use sports court
  • Motorized water sports (fee)
  • Wi-Fi access in rooms and some public areas
  • Meeting facilities (fee)
  • Shops (fee) 
  • Golf nearby (fee) 


Deluxe Swim-out

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Vanity mirror
  • Telephone in bathroom
  • Coffee maker
  • Mini-bar
  • In-room safe
  • Satellite TV
  • WiFi  
  • 1 King or 2 Double beds
  • Living area
  • Full bathroom
  • Direct access to pool
  • Jacuzzi in bathroom
  • Balcony/Terrace
  • Telephone in-room
  • Iron & Ironing board

Deluxe Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Shower
  • Hair dryer
  • Vanity mirror
  • Telephone in bathroom
  • Coffee maker
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • In-room safe
  • 1 King or 2 Double beds
  • Living area
  • Full bathroom with Jacuzzi
  • Balcony/Terrace
  • Telephone in-room
  • Room service ($)
  • Sofa
  • Satellite TV
  • Wi-Fi
  • Iron & Ironing board (on request & subject to availability)

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Vanity mirror
  • Telephone in bathroom
  • Coffee maker
  • In-room safe
  • Wi-Fi
  • 1 King or 2 Double beds
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • Bathroom with shower
  • Satellite TV
  • Balcony/Terrace
  • Telephone in-room
  • Room service ($)
  • Sofa
  • Iron & Ironing board (on request & subject to availability)

Platinum Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Sofa
  • Bathroom with Jacuzzi
  • Coffee maker
  • Jacuzzi in terrace (Only in Platinum accommodation)
  • Iron & Ironing board
  • Telephone in bathroom
  • Telephone in-room
  • Plasma TV 
  • DVD/CD player
  • Wi-Fi
  • In-room premium bar
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • In-room safe
  • Air-conditioned
  • 2 ceiling fans
  • 24-hour room service
  • Hair dryer
  • Vanity mirror
  • Minimum Adults 1
  • Shower
  • Please see All Inclusive section for additional inclusions for this room category

Villa Laguna Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Bathroom with Jacuzzi
  • Vanity mirror
  • Hair dryer
  • Coffee maker
  • Iron & Ironing board 
  • Telephone in bathroom
  • Telephone in-room
  • Plasma TV
  • DVD/CD player
  • Wi-Fi
  • In-room premium bar
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • In-room safe
  • Air-conditioned
  • 2 ceiling fans
  • 24-hour room service
  • Please see All Inclusive section for additional inclusions for this room category

Restaurants

Orange Buffet

  • Buffet for breakfast, lunch, dinner
  •  International

La Vaqueria

  • a la carte for dinner
  • Grill
  • Reservations required
  • Casual dress code

Mama Mia

  • a la carte for dinner
  • Italian
  • Reservations required
  • Casual dress code

La Hacienda

  • a la carte for dinner
  • Mexican
  • Reservations required
  • Casual dress code

La Fondue

  • a la carte for dinner
  • Swiss
  • Reservations required
  • Casual dress code

Las Olas

  • a la carte for dinner
  • Seafood
  • Reservations required
  • Casual dress code

Las Olas restaurant is complimentary for guests staying in the following room categories:

Deluxe Junior Suite, Deluxe Suite Swimout, Platinum Suite, Villa Laguna

Le Fleur

  • a la carte for dinner
  • Gourmet International
  • Reservations required
  • Dress code

La Fleur restaurant is complimentary for guests staying in the following room categories:

Deluxe Junior Suite, Deluxe Suite Swimout, Platinum Suite, Villa Laguna

Miso

  • a la carte for dinner
  • Asiatic
  • Reservations required
  • Dress code

The Chill Out Beach Club ($)

  • a la carte for dinner
  • Additional charge ($)
  • Reservations required

Green Buffet

  • Buffet

Bars

  • 5th Avenue Sports Bar
  • Areito Disco
  • Poquito Fantasy Bar
  • Tequila Pool bar
  • Lobby Bar Sunset
  • Relax Pool bar
  • Maya Swim-up bar
  • Riviera Lobby Bar
  • Plaza Lounge 

For the Kids - 4 Kids' pools, Mini Club for  Ages 4-12, Evening entertainment for children, mini disco, mini theatre, video games room, Babysitting available ( at additional charge).

Child Policy - Child rates apply when children are traveling with 1 or 2 adults. In the event that a child is traveling with a single parent the single parent will pay the single rate and the 1st and 2nd children will pay special rate.

Facilities

  • Vitality Spa
  • Mayan Steam Baths
  • The 5 Continents pools

Massages 

  • Back, Neck & Shoulder Massage
  • Aromatherapy Massage
  • Swedish Massage
  • Scalp Massage
  • Deep Tissue Massage
  • Hot Stone Therapy
  • Aloe Vera Massage
  • Reflexology
  • Shiatsu

Body Treatments

  • Exfoliation
  • Firming Coffee
  • Chocolate Wrap
  • Seaweed Wrap
  • Mentholated Wrap
  • Marine Mud
  • Mediterranean

Facials

  • Essential Hydrating
  • Revitalizing
  • Age Repair
  • Firming
  • After Sun

Other Treatments

  • Manicure
  • Pedicure
  • Hairstyling
  • Bridal makeup and hair
  • Waxing

No Single Supplement - During select dates, this resort waives the single supplement for guests who wish to vacation on their own. Singles can travel and save at specific times of the year while avoiding paying the single supplement. Not applicable to Villa Laguna Suite. Not combinable with any other offer.
*Subject to change without notice and blackouts may apply.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Honeymoon Bonus - Complimentary Honeymoon package includes:

  • Room with king size bed (subject to availability)
  • Fresh fruit basket
  • 1 bottle of sparkling wine
  • Special decoration in the room
  • Nightly turn down service
  • Special cocktail for honeymooners
  • Complimentary souvenir photo during cocktail
  • Free late check out (subject to availability)

*Valid for clients married a maximum of 30 days before arrival date, proof of marriage required upon arrival. Please request at the time of booking.  Amenities subject to change. 

Resort Location Map


  • Grand Sunset Princess
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Sunset Princess All Suites Resort
Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.