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Grand Sunset Princess

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion
The Grand Sunset Princess is an excellent choice if looking for a high quality all inclusive resort. This 4.5 star resort is an amazing sight with its huge meandering pool and modern all suite rooms. The beach area is nice white sand and because the pool is so large you never have a problem finding a lounge chair. A great resort with excellent value! The Grand Sunset Princess' many dining options and friendly service along with an attractive price make this resort a popular choice. Great for couples, singles and families.

Overview

Exclusive to Sunwing, this stunning, all Junior Suite hotel sprawls along a magnificent powdery white sand beach only 15 minutes from the charming town of Playa del Carmen. With 672 rooms, the Grand Sunset Princess offers a professional, efficient and prestigious range of services from where to choose, including the new Junior Suite, Junior Suite Deluxe and Junior Suite Deluxe Pool with direct access to the pool. It also offer other delightful possibilities including the inviting and spacious Villas or the elegant Platinum Suite.

A wide range of services abound at the Grand Sunset Princess, including the fascinating Metamorphosis Spa and the splendid Avenida Paseo de los Dioses. Culinary delights abound in the varied and international selection of top quality food. Seven restaurants specializing in food from a wide range of cultures (Asian, Mexican, Italian...) provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea.

Location: Beachfront on the Riviera Maya coast, 60 minutes from Cancun International Airport and 15 minutes to Playa del Carmen.


Highlights
  • Supervised Kids Clubs and playgrounds
  • Spacious rooms
  • Wide variety of restaurants
  • Free Wi-Fi
  • Fully-equipped fitness and spa facilities 
  • TripAdvisor 2016 Certificate of Excellence

tripadvisor Traveler Reviews
  • fab412017 : Terre Haute, Indiana
DO NOT SPEND YOUR MONEY HERE

We have been so excited to have a friends trip and were even more excited that it was going to be spent in such a beautiful resort. When we walked in to the first room we were about knocked down by the smell of moldy, stuffy air, almost like a dirty fish tank. We tried to air it out but it never went away. The toilet didn't work properly. They did not have another room to move us to, so we were stuck. We were also told we would have adjoining rooms but that didn't happen. The mini bar is a joke. It has a no-name beer and never got cold. Let's talk about the food and beverages. They only had 2 beers on tap anywhere, but had delicious mixed drinks. THE FOOD WAS INEDIBLE at nearly every meal. Breakfast I could choke down, but the buffets for the rest of the day were just awful. We even made reservations at other restaurants and they were equally as terrible. We had to pay to eat at the Chill Out and I couldn't even eat what I had purchased. The staff was friendly during meals but God forbid you need a refill on your drink, because It will take 20 minutes to get it. The beaches were full of lounge chairs but they do not have enough umbrellas to go around. It's very difficult to stay at the beach when you need to get out of the sun on occasion or even if you want to just relax and read a book while you're getting fried with no umbrella available. There is loud music everywhere. Not a relaxing vacation at all. So disappointed.I will never stay here again and I would discourage anyone wanting a vacation with wonderful dining experiences. It is a pretty hotel, but it's just not worth wasting your money.

  • shino88 : Gibraltar
Would definately go again

Stayed from 10th May to 20th, traveled as a couple, was a bit apprehensive due to the amount of bad reviews and negative comments from previous travelers's on Tripadvisor.I must say i did not at anytime feel uncomfortable, or disappointed with the service or facilities within the resort, and actually was close to extending the the holiday for a week more if not for work commitment. The food in buffet at breakfast is not the best granted, but at lunch time and dinner time i found it had some very appetizing options, nice seafood, rice, paella and very well cooked steaks to your liking done at the hot plate. Meat in Mexico seems to be of a assured quality, very well marbled and nice deep red color to it, very fresh by anyone's standard.Delicious, juicy and with a nutty overtone for any steak connoisseurs out there.Plenty of fresh fruit, some of the best pineapple pieces i have ever tried, choice of drinks and wine to suit anyone's palate.Dessert was plentiful, but as I am sweet enough, I mostly refreshed my tastebud's with ice cream mainly a choice of Chocolate, Vanilla or strawberry.The A la Carte restaurants, at least the one's i went to were pleasantly enjoyable and in one case my better half did not enjoy her soup, and they immediately replaced with another choice which she throughly enjoyed.Chillout bar and food establishments is a must, if you wish to have a quieter more personalized service as once you have had dinner there (the lobster was exquisite and cooked perfectly, please do not asked for overcooked seafood it's gastronomically rude just like a overcooked steak) you can use their private beach section with great padded sun lounger's for the duration of your stay. The catering staff were very attentive and enjoyed interaction, and went out of their way to accommodate us, maybe something the front lobby desk should try and reciprocate, as i did find them mechanical and a little soulless at times. I never had a problem getting a booking to any restaurant I wanted, although I usually booked the late supper time being 9:00pm or 9:30. There was never a queue to place a booking and I usually went in the afternoon around 1:00pm.The resort is large but I never found the walk to be too long or arduous, but then again I do not walk in high heels, which my gorgeous ebony goddess did comment about when we had to walk to the restaurants. Luckily there are shuttle carts at the back of the hotel which commute to and fro the lobby and beach area.Many activities to do, only you have to inform yourself about by reading the activities guide which is in a manual located in your room when you check-in. Or just ask any of the well educated, cheerful entertainment staff normally found around the pool areas.They are a nice lucky go happy bunch, who seemed to genuinely try and make your holiday as interactive and fun as possible.9 swimming pools to choose from if i am not mistaken and I never found them to be overcrowded and always managed to get a sun lounger or covered sun lounger. Drinks were plentiful and waiting periods were at least to my satisfaction more than satisfactory, in terms of time never longer than 2 minutes i found.My junior deluxe room was to my taste well placed out and very comfortable even if the bed was a little firm, nice terrace with good space and view of the pools.Great size hot tub which accomodated the two of us and nice sized shower also again with enough space for two of usWell stocked fridge always full every time we came back to our rooms for our day out's, nice cold beers to drink in the terrace once back from a long day of activities.Rooms always found as the first day you checked-in, clean bright and spacious with a nice detailed touch of hand crafted towel animal...'Awwww so cute' my gorgeous girlfriends exclamation not mine.......who am I to lie, yeah I said that(which you can arrange from their in-house travel agents located in the same area where you book your restaurant reservations at back of lobby bar)Loved the beach and volleyball, bar very close and quick to serve, was always happy soaking up the sun and having long cooling dips in the sea. A simple pleasure magnified by the interesting guests all over the world and pleasant ambiance.Yes, please get some bathing slippers as there are stones in the water, as also nice sandy spots to chill out in.Do yourself a favor and try to learn some basic Spanish or for that matter any other host Countries language as it shows respect and genuine interest to their culture. It's human nature to bond with someone who speaks your language.Although easy for me too say as I am a fluent Spanish speaker (which they got kick's out of as I am Chinese)Please Tip as they do deserve it, end offIn summary go with a open mind and try to forget all reviews read on here ( I know it defeats the purpose of my review and counter productive) but I think you will be pleasantly surprised if you don't have any pre-conceived ideas which manipulate your mindset.Remember the higher your expectation's the longer the fall.Laising LiuRoom tipIf you are the type who does not want to walk too much or are unable to, then maybe try and book a room in the 2000's hotel room building as it is located in the middle of the resort. 5 mins each way to get to lobby or beach. Rather than 10 if located at either end of resort.Villas best for groups, Swim outs for cool pleasurable starts to the day, junior deluxe for good value for money, Platinu's for better concierge allowances.

  • Raven J :
Everything and everyone

I'm here now. And the staff here have been nothing but amazing! They're soooo friendly and helpful. Not once have I run into someone who wasn't happy to help or serve! Food is great! Resort is beautiful and huge! I would definitely recommend you visit this resort!

  • _jeremiasneirar : London, Canada
Grand Sunset's People is fantastic

It was a great vacation: Excellent food, beautiful weather, nice activities around, and people are very friendly. Thanks to workers @ buffet; and Morgan, Marcelo, Fabian, Luz Mary @ the bar; and Rosario @ the room: great service and attention to the customer.Although I know, Playa del Carmen is a touristic city, there is only one thing: prices on downtown are too high to be a regular city in Mexico.

  • barryandaudrey :
Excellent Hotel!

We really enjoyed our time. The hotel was very clean and the grounds were beautiful. The staff was excellent and helpful. The food was wonderful at the buffet and the ala carte restaurants. The only downside was the constant badgering by select staff to try and get us to sit through their "time share" type presentation. Other than their persistence, it was a very enjoyable stay. We highly recommend this place. Special mention about our server Israel in the Pirate restaurant. He went over and above to make our dining experience exceptional.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 Meals plus snacks
  • All drinks (domestic beer & cocktails, select international brands, house wine with meals)
  • Daily activities 
  • Nightly entertainment
  • Non-motorized water sports
  • Volleyball
  • Introductory SCUBA lesson in pool
  • Archery
  • Games room
  • Kids Club

Sunwing Bonus

  • Welcome cocktail
  • Nightly turn down service
  • 15% discount on spa treatments
  • 2 beach towels in room
  • Bottle of tequila
  • Special private dinner for guests
  • Separate concierge desk

Platinum Club Inclusions

  • Platinum bracelet
  • Private check-in
  • Cold towel upon arrival
  • Welcome drink
  • Use of Platinum Club Lounge including concierge service
  • DVD Library
  • International newspapers and unlimited internet usage
  • A la carte breakfast and lunch service in buffet restaurants near the Platinum Lounge
  • Free wireless internet in rooms
  • Nightly turn down service
  • Use of bathrobes and slippers throughout stay
  • Continental breakfast and hors d'oeuvres at Platinum Club Lounge
  • 1 special dinner
  • Reservations for a la carte restaurants at Platinum Lounge
  • Pillow menu in Platinum Lounge
  • 24 hour room service
  • Platinum Suite has 2 Jacuzzis - 1 in the bathroom and 1 on the terrace
  • Gift in room upon arrival
  • Private pool with butler service (drinks only)
  • Reserved area on beach with butler service (drinks only)
  • 1 Water Circuit at the Spa pp/pw (min stay 7 nights & adults only 18+)
  • 1 Princess beach bag
  • Discount on spa treatments (single service items only)
  • 10% discount on green fees at golf course (subject to change)
  • Discount at water sports center (single service items only)
  • Deluxe amenities in room
  • Premium bar in room

*Applies for Platinum Suites and Villa Laguna Suite

  • 672 junior suites
  • 2 Buffet restaurants
  • 8 a la carte restaurants 
  • Snack bars 
  • 17 Bars 
  • Sports bar 
  • Disco
  • 12 pools (including Kids pool) 
  • Jacuzzi
  • Fitness facilities 
  • Spa (fee) 
  • Salon (fee)
  • Tennis courts 
  • Multi-use sports court
  • Motorized water sports (fee)
  • Wi-Fi access in rooms and some public areas
  • Meeting facilities (fee)
  • Shops (fee) 
  • Golf nearby (fee) 


Deluxe Swim-out

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Vanity mirror
  • Telephone in bathroom
  • Coffee maker
  • Mini-bar
  • In-room safe
  • Satellite TV
  • WiFi  
  • 1 King or 2 Double beds
  • Living area
  • Full bathroom
  • Direct access to pool
  • Jacuzzi in bathroom
  • Balcony/Terrace
  • Telephone in-room
  • Iron & Ironing board

Deluxe Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Shower
  • Hair dryer
  • Vanity mirror
  • Telephone in bathroom
  • Coffee maker
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • In-room safe
  • 1 King or 2 Double beds
  • Living area
  • Full bathroom with Jacuzzi
  • Balcony/Terrace
  • Telephone in-room
  • Room service ($)
  • Sofa
  • Satellite TV
  • Wi-Fi
  • Iron & Ironing board (on request & subject to availability)

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Vanity mirror
  • Telephone in bathroom
  • Coffee maker
  • In-room safe
  • Wi-Fi
  • 1 King or 2 Double beds
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • Bathroom with shower
  • Satellite TV
  • Balcony/Terrace
  • Telephone in-room
  • Room service ($)
  • Sofa
  • Iron & Ironing board (on request & subject to availability)

Platinum Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Sofa
  • Bathroom with Jacuzzi
  • Coffee maker
  • Jacuzzi in terrace (Only in Platinum accommodation)
  • Iron & Ironing board
  • Telephone in bathroom
  • Telephone in-room
  • Plasma TV 
  • DVD/CD player
  • Wi-Fi
  • In-room premium bar
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • In-room safe
  • Air-conditioned
  • 2 ceiling fans
  • 24-hour room service
  • Hair dryer
  • Vanity mirror
  • Minimum Adults 1
  • Shower
  • Please see All Inclusive section for additional inclusions for this room category

Villa Laguna Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Bathroom with Jacuzzi
  • Vanity mirror
  • Hair dryer
  • Coffee maker
  • Iron & Ironing board 
  • Telephone in bathroom
  • Telephone in-room
  • Plasma TV
  • DVD/CD player
  • Wi-Fi
  • In-room premium bar
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • In-room safe
  • Air-conditioned
  • 2 ceiling fans
  • 24-hour room service
  • Please see All Inclusive section for additional inclusions for this room category

Restaurants

Orange Buffet

  • Buffet for breakfast, lunch, dinner
  •  International

La Vaqueria

  • a la carte for dinner
  • Grill
  • Reservations required
  • Casual dress code

Mama Mia

  • a la carte for dinner
  • Italian
  • Reservations required
  • Casual dress code

La Hacienda

  • a la carte for dinner
  • Mexican
  • Reservations required
  • Casual dress code

La Fondue

  • a la carte for dinner
  • Swiss
  • Reservations required
  • Casual dress code

Las Olas

  • a la carte for dinner
  • Seafood
  • Reservations required
  • Casual dress code

Las Olas restaurant is complimentary for guests staying in the following room categories:

Deluxe Junior Suite, Deluxe Suite Swimout, Platinum Suite, Villa Laguna

Le Fleur

  • a la carte for dinner
  • Gourmet International
  • Reservations required
  • Dress code

La Fleur restaurant is complimentary for guests staying in the following room categories:

Deluxe Junior Suite, Deluxe Suite Swimout, Platinum Suite, Villa Laguna

Miso

  • a la carte for dinner
  • Asiatic
  • Reservations required
  • Dress code

The Chill Out Beach Club ($)

  • a la carte for dinner
  • Additional charge ($)
  • Reservations required

Green Buffet

  • Buffet

Bars

  • 5th Avenue Sports Bar
  • Areito Disco
  • Poquito Fantasy Bar
  • Tequila Pool bar
  • Lobby Bar Sunset
  • Relax Pool bar
  • Maya Swim-up bar
  • Riviera Lobby Bar
  • Plaza Lounge 

For the Kids - 4 Kids' pools, Mini Club for  Ages 4-12, Evening entertainment for children, mini disco, mini theatre, video games room, Babysitting available ( at additional charge).

Child Policy - Child rates apply when children are traveling with 1 or 2 adults. In the event that a child is traveling with a single parent the single parent will pay the single rate and the 1st and 2nd children will pay special rate.

Facilities

  • Vitality Spa
  • Mayan Steam Baths
  • The 5 Continents pools

Massages 

  • Back, Neck & Shoulder Massage
  • Aromatherapy Massage
  • Swedish Massage
  • Scalp Massage
  • Deep Tissue Massage
  • Hot Stone Therapy
  • Aloe Vera Massage
  • Reflexology
  • Shiatsu

Body Treatments

  • Exfoliation
  • Firming Coffee
  • Chocolate Wrap
  • Seaweed Wrap
  • Mentholated Wrap
  • Marine Mud
  • Mediterranean

Facials

  • Essential Hydrating
  • Revitalizing
  • Age Repair
  • Firming
  • After Sun

Other Treatments

  • Manicure
  • Pedicure
  • Hairstyling
  • Bridal makeup and hair
  • Waxing

No Single Supplement - During select dates, this resort waives the single supplement for guests who wish to vacation on their own. Singles can travel and save at specific times of the year while avoiding paying the single supplement. Not applicable to Villa Laguna Suite. Not combinable with any other offer.
*Subject to change without notice and blackouts may apply.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Honeymoon Bonus - Complimentary Honeymoon package includes:

  • Room with king size bed (subject to availability)
  • Fresh fruit basket
  • 1 bottle of sparkling wine
  • Special decoration in the room
  • Nightly turn down service
  • Special cocktail for honeymooners
  • Complimentary souvenir photo during cocktail
  • Free late check out (subject to availability)

*Valid for clients married a maximum of 30 days before arrival date, proof of marriage required upon arrival. Please request at the time of booking.  Amenities subject to change. 

Resort Location Map


  • Grand Sunset Princess
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Sunset Princess All Suites Resort
Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.