Grand Sunset Princess

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
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Our Opinion
The Grand Sunset Princess is an excellent choice if looking for a high quality all inclusive resort. This 4.5 star resort is an amazing sight with its huge meandering pool and modern all suite rooms. The beach area is nice white sand and because the pool is so large you never have a problem finding a lounge chair. A great resort with excellent value! The Grand Sunset Princess' many dining options and friendly service along with an attractive price make this resort a popular choice. Great for couples, singles and families.

Overview

Exclusive to Sunwing, this stunning, all Junior Suite hotel sprawls along a magnificent powdery white sand beach only 15 minutes from the charming town of Playa del Carmen. With 672 rooms, the Grand Sunset Princess offers a professional, efficient and prestigious range of services from where to choose, including the new Junior Suite, Junior Suite Deluxe and Junior Suite Deluxe Pool with direct access to the pool. It also offer other delightful possibilities including the inviting and spacious Villas or the elegant Platinum Suite.

A wide range of services abound at the Grand Sunset Princess, including the fascinating Metamorphosis Spa and the splendid Avenida Paseo de los Dioses. Culinary delights abound in the varied and international selection of top quality food. Seven restaurants specializing in food from a wide range of cultures (Asian, Mexican, Italian...) provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea.

Location: Beachfront on the Riviera Maya coast, 60 minutes from Cancun International Airport and 15 minutes to Playa del Carmen.


Highlights
  • Supervised Kids Clubs and playgrounds
  • Spacious rooms
  • Wide variety of restaurants
  • Free Wi-Fi
  • Fully-equipped fitness and spa facilities 
  • TripAdvisor 2016 Certificate of Excellence

tripadvisor Traveler Reviews
  • clrStCatharines : St Catharines
Birthday celebration in Mexico

Hotel did not honor our booking. Paid for Riviera section, placed in Sunset right beside the pool that was being prepared. When speaking with concergie were told sorry no rooms on Riviera side. Buyer beware, also bothered everyday by employees trying to sell Royal Holiday package.

  • moloney97 :
Great Resort

The resort itself was very nice, the pools are great, the bar staff was a bit slow, the food was not great (But I am married to a chef) how many hot dogs can one eat? The snack menu needs to be updated with better variety. The restaurants are ok, Miso is terrible don't go there, the reservation system is not great only reserve 3 days at a time and everything was booked so we had to talk to the concierge and she was lovely and got us the reservations we wanted. The Italian restaurant was the best. On the last day we had the lunch buffet and it was one of the best meals we had! Overall how can one really complain, hot weather, drinks, pools, no cooking!

  • Chris K :
2nd time around

We just spent another week at this all inclusive resort near Play Del Carmen in the Riviera Maya Mexico from November 9th to 16th. It was our first time back to this particular hotel since January of 2011. They have made some upgrades to the suites and we found that the pools were in need of tile repairs (which were underway in one of the larger pools on the Sunset side). The staff were still as friendly and the amenities were much the same. Plenty of variety for most with lots of options for buffet eateries,snack bars, sports bar 24 hrs and lunch bbq's with the usual hot dogs, fries and burgers with nachos and cheese etc. and some others that had soft taco choices too.As usual, the buffet deserts were the most enticing, but they also had a good choice of seafood including crab and lobster for those who like that cooked up for them by the buffet chef. Steaks and other main-stays were available there too, otherwise you can just go pick through the rest of the buffet for whatever suits your fancy. I'm not really picky so I give them good marks for the spreads, where many others would probably be much more critical. If I was going to say anything negative, it would be that I saw too many kids handling things that they didn't actually take...gross. I will say that we stayed at the Grand Palladium Riviera last November and I think they have the edge in the culinary presentation department.The a la carte restaurants (you must book in advance) were ok as well. GPR had a better edge there too, but not overly so. I liked the Mamma Mia the best and the Seafood Restaurant (forget the name, but it's on the back side of the Sunset snack bar next to the Platinum Club Buffet), and we also enjoyed the Steakhouse. We didn't go to the others unfortunately, so can't offer an opinion on them. My wife paid the extra 600 pesos for a lobster tail and a half at each of the three a la cartes we went to and it was well worth it if you asked her. I'm allergic to shell fish so don't ask me!The pools as mentioned are in need of some TLC after a number of years use and they are working on that now. Otherwise, there's plenty of them to choose from. We tended to end up at the Riviera snack bar pool (and swim up bar where Santiago was our main supplier of refreshments) and if you get there before 9am, you might find some chairs to use, otherwise the usual towels (with no people) are staking them out from pretty early on. Same with the beach, which really peeves me because we so often never saw the people actually using them in too many cases.As mentioned, Santiago was our main bartender who really worked hard being by himself far too often for the crowd of thirsty cheapskates begging his services. - I rarely saw anyone offer a meager dollar or two tip. We did as often as we could without overdoing it, so that we could spread some around to all the wonderful workers there too. Bring a minimum $100 U.S in dollar bills for a weeks stay and drop a couple on your bed each day for the maids, a couple in the mini bar every other day, and a couple for your breakfast, lunch and dinner servers in the buffets each time...it goes a long way for them. A la Carte waiters, we gave more of course. If you can afford to give a little more, just do it! These people work very hard and earn very little. Look how happy they are to serve you :-) show them your appreciation. We saw so little of that here...disappointing.The beach. Wonderful. waves = 9/10, sand = 9/10, chairs availability = 6/10 unless you go before 8:00am then it's 9/10. There are of course some rocky bits here and there, but much easier to avoid than the Grand Palladium Kentenah beach we were at last year...We enjoyed our stay very much. few down sides except a bit of a nasty weather start. It rained for the first 3 1/2 days we were there. can't fault the Hotel for that. When the sun was out, there was plenty to do and enjoy. And there were no major issues with our room. AC was adequate, but not overly cool. My wife would have liked it a tad cooler.Last, but not least, we flew down via SunWing Vacations. The direct flight option was the main draw. Well, never again. They cram you into such tiny seating - our knees were touching the seats in front of us and I'm just under 6', my wife is 5'8. Our arms were scrunched like straitjackets too. Then, they ran out of onboard meals on the way down and on the way back, and to top it all off, there was literally no air and it was hot and stuffy as hell. Not my idea of a great 5 1/2 hr there and 6 1/2 hour flight back. Had WestJet offered direct flights we'd never have considered the Sunwing planes. Next time, we'll try Transat of hope that WestJet gets their direct flights in order.

  • chicagosugar : chicago
Nice getaway

My husband and I stayed the week of September 16-23. This resort is big and expect a lot of walking, For us we loved walking the grounds, If you have issues walking I can see this resort may be difficult. They do have shuttles to get you around, but it seemed a long wait time to catch one. The grounds are immaculate, beautiful walking paths within and on the sides of the resort. (Good for jogging). They have statues around the path that light up at night. Beautiful trees and flowering bushes that are well manicured.The pools are plentiful and you can usually find a spot around the pools at anytime. The pool near the Grand sunset side is under construction and was closed. The other pools as mentioned in other reviews do need work, There are many tiles missing from all the pool areas. The ala carts and buffets were very nice, however Miso was very hot inside and the cooking show made it even hotter. You do need to make reservations for the ala carts and have to go up to the lobby after 3pm to make them. It was fast and easy. We were able to make all our reservations for the week at one sitting. The service at the buffets were slow at times and it took awhile to get served a drink, we found it easier just to help ourselves. We are beach people however the beach at this resort is awful, it is a weird color and has an awful smell, To enjoy the ocean you had to walk down about a half mile north to enjoy crystal clear water. We never went in by the resort as we were worried the smell would stay on our bathing suits. While we like to see wildlife, this resort definately has a problem with the Coatis (raccoon like animals) There are literally hundreds of them, while eating at the beach side grill they took over all the picnic tables and 1 actually jumped from 1 table to another on someones plate and took the food, They are out of control. There are signs alerting people not to feed, but of course you see people constantly feeding them, they are no longer afraid of us and just jump up and take the food from your lap while eating. I did see a mother with her small child in a stroller and they jumped on the child and took its food. They go into all the garbage cans and rummage through them. While i went to the bar to get a drink they took my beach bag and dragged it into the woodsy area, thank goodness a nearby person seen this and got it back for me. This is a big problem for the hotel and needs to be controlled. There is usually a long line to get drinks at the bars, they do their best to move quickly. There are timeshare people around and can be quite pesky. A stern no or not interested gets them off your back. I have been to many resorts in Mexico, sadly i will not be returning to this resort again as there are many others that are truly a 5 star rating

  • ac1032017 : Philadelphia, Pennsylvania
Had a great time!

Stayed nov. 12-19. Overall hotel was clean and contemporary looking. However they need to clean bird droppings on the top of the railings where we stayed in the Platinum area. Also, there are several leaks throughout the building and they had to lay towels down everywhere to soak up the water. There was even a huge puddle in the dining area! Sebastian at the Platinum indoor bar./snack area was extremely friendly and super nice! Always had a smile! Fausto was our waiter for our buffet breakfast everyday and was very entertaining and friendly. He made the kids small animals out of cork caps and toothpicks and wire. Staff is extremely friendly and very accommodating! Tons of food and yummy mixed drinks! Food was good but Some restaurants were better than others. Kids menu at sit-down dinners wasn't impressive. Poolside tacos and burgers were delicious!Staff was very entertaining at poolside. Played games and very interactive with guests.Very Good nightly entertainment at the indoor theater. A little disappointed with beach area. Very small shore line and water was not clear!Overall we had a great time and we were very happy. But we will look into a different hotel for our next trip.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • 3 Meals plus snacks
  • All drinks (domestic beer & cocktails, select international brands, house wine with meals)
  • Daily activities 
  • Nightly entertainment
  • Non-motorized water sports
  • Volleyball
  • Introductory SCUBA lesson in pool
  • Archery
  • Games room
  • Kids Club

Sunwing Bonus

  • Welcome cocktail
  • Nightly turn down service
  • 15% discount on spa treatments
  • 2 beach towels in room
  • Bottle of tequila
  • Special private dinner for guests
  • Separate concierge desk

Platinum Club Inclusions

  • Platinum bracelet
  • Private check-in
  • Cold towel upon arrival
  • Welcome drink
  • Use of Platinum Club Lounge including concierge service
  • DVD Library
  • International newspapers and unlimited internet usage
  • A la carte breakfast and lunch service in buffet restaurants near the Platinum Lounge
  • Free wireless internet in rooms
  • Nightly turn down service
  • Use of bathrobes and slippers throughout stay
  • Continental breakfast and hors d'oeuvres at Platinum Club Lounge
  • 1 special dinner
  • Reservations for a la carte restaurants at Platinum Lounge
  • Pillow menu in Platinum Lounge
  • 24 hour room service
  • Platinum Suite has 2 Jacuzzis - 1 in the bathroom and 1 on the terrace
  • Gift in room upon arrival
  • Private pool with butler service (drinks only)
  • Reserved area on beach with butler service (drinks only)
  • 1 Water Circuit at the Spa pp/pw (min stay 7 nights & adults only 18+)
  • 1 Princess beach bag
  • Discount on spa treatments (single service items only)
  • 10% discount on green fees at golf course (subject to change)
  • Discount at water sports center (single service items only)
  • Deluxe amenities in room
  • Premium bar in room

*Applies for Platinum Suites and Villa Laguna Suite

  • 672 junior suites
  • 2 Buffet restaurants
  • 8 a la carte restaurants 
  • Snack bars 
  • 17 Bars 
  • Sports bar 
  • Disco
  • 12 pools (including Kids pool) 
  • Jacuzzi
  • Fitness facilities 
  • Spa (fee) 
  • Salon (fee)
  • Tennis courts 
  • Multi-use sports court
  • Motorized water sports (fee)
  • Wi-Fi access in rooms and some public areas
  • Meeting facilities (fee)
  • Shops (fee) 
  • Golf nearby (fee) 


Deluxe Swim-out

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Vanity mirror
  • Telephone in bathroom
  • Coffee maker
  • Mini-bar
  • In-room safe
  • Satellite TV
  • WiFi  
  • 1 King or 2 Double beds
  • Living area
  • Full bathroom
  • Direct access to pool
  • Jacuzzi in bathroom
  • Balcony/Terrace
  • Telephone in-room
  • Iron & Ironing board

Deluxe Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Shower
  • Hair dryer
  • Vanity mirror
  • Telephone in bathroom
  • Coffee maker
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • In-room safe
  • 1 King or 2 Double beds
  • Living area
  • Full bathroom with Jacuzzi
  • Balcony/Terrace
  • Telephone in-room
  • Room service ($)
  • Sofa
  • Satellite TV
  • Wi-Fi
  • Iron & Ironing board (on request & subject to availability)

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Vanity mirror
  • Telephone in bathroom
  • Coffee maker
  • In-room safe
  • Wi-Fi
  • 1 King or 2 Double beds
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • Bathroom with shower
  • Satellite TV
  • Balcony/Terrace
  • Telephone in-room
  • Room service ($)
  • Sofa
  • Iron & Ironing board (on request & subject to availability)

Platinum Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Sofa
  • Bathroom with Jacuzzi
  • Coffee maker
  • Jacuzzi in terrace (Only in Platinum accommodation)
  • Iron & Ironing board
  • Telephone in bathroom
  • Telephone in-room
  • Plasma TV 
  • DVD/CD player
  • Wi-Fi
  • In-room premium bar
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • In-room safe
  • Air-conditioned
  • 2 ceiling fans
  • 24-hour room service
  • Hair dryer
  • Vanity mirror
  • Minimum Adults 1
  • Shower
  • Please see All Inclusive section for additional inclusions for this room category

Villa Laguna Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Bathroom with Jacuzzi
  • Vanity mirror
  • Hair dryer
  • Coffee maker
  • Iron & Ironing board 
  • Telephone in bathroom
  • Telephone in-room
  • Plasma TV
  • DVD/CD player
  • Wi-Fi
  • In-room premium bar
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • In-room safe
  • Air-conditioned
  • 2 ceiling fans
  • 24-hour room service
  • Please see All Inclusive section for additional inclusions for this room category

Restaurants

Orange Buffet

  • Buffet for breakfast, lunch, dinner
  •  International

La Vaqueria

  • a la carte for dinner
  • Grill
  • Reservations required
  • Casual dress code

Mama Mia

  • a la carte for dinner
  • Italian
  • Reservations required
  • Casual dress code

La Hacienda

  • a la carte for dinner
  • Mexican
  • Reservations required
  • Casual dress code

La Fondue

  • a la carte for dinner
  • Swiss
  • Reservations required
  • Casual dress code

Las Olas

  • a la carte for dinner
  • Seafood
  • Reservations required
  • Casual dress code

Las Olas restaurant is complimentary for guests staying in the following room categories:

Deluxe Junior Suite, Deluxe Suite Swimout, Platinum Suite, Villa Laguna

Le Fleur

  • a la carte for dinner
  • Gourmet International
  • Reservations required
  • Dress code

La Fleur restaurant is complimentary for guests staying in the following room categories:

Deluxe Junior Suite, Deluxe Suite Swimout, Platinum Suite, Villa Laguna

Miso

  • a la carte for dinner
  • Asiatic
  • Reservations required
  • Dress code

The Chill Out Beach Club ($)

  • a la carte for dinner
  • Additional charge ($)
  • Reservations required

Green Buffet

  • Buffet

Bars

  • 5th Avenue Sports Bar
  • Areito Disco
  • Poquito Fantasy Bar
  • Tequila Pool bar
  • Lobby Bar Sunset
  • Relax Pool bar
  • Maya Swim-up bar
  • Riviera Lobby Bar
  • Plaza Lounge 

For the Kids - 4 Kids' pools, Mini Club for  Ages 4-12, Evening entertainment for children, mini disco, mini theatre, video games room, Babysitting available ( at additional charge).

Child Policy - Child rates apply when children are traveling with 1 or 2 adults. In the event that a child is traveling with a single parent the single parent will pay the single rate and the 1st and 2nd children will pay special rate.

Facilities

  • Vitality Spa
  • Mayan Steam Baths
  • The 5 Continents pools

Massages 

  • Back, Neck & Shoulder Massage
  • Aromatherapy Massage
  • Swedish Massage
  • Scalp Massage
  • Deep Tissue Massage
  • Hot Stone Therapy
  • Aloe Vera Massage
  • Reflexology
  • Shiatsu

Body Treatments

  • Exfoliation
  • Firming Coffee
  • Chocolate Wrap
  • Seaweed Wrap
  • Mentholated Wrap
  • Marine Mud
  • Mediterranean

Facials

  • Essential Hydrating
  • Revitalizing
  • Age Repair
  • Firming
  • After Sun

Other Treatments

  • Manicure
  • Pedicure
  • Hairstyling
  • Bridal makeup and hair
  • Waxing

No Single Supplement - During select dates, this resort waives the single supplement for guests who wish to vacation on their own. Singles can travel and save at specific times of the year while avoiding paying the single supplement. Not applicable to Villa Laguna Suite. Not combinable with any other offer.
*Subject to change without notice and blackouts may apply.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Honeymoon Bonus - Complimentary Honeymoon package includes:

  • Room with king size bed (subject to availability)
  • Fresh fruit basket
  • 1 bottle of sparkling wine
  • Special decoration in the room
  • Nightly turn down service
  • Special cocktail for honeymooners
  • Complimentary souvenir photo during cocktail
  • Free late check out (subject to availability)

*Valid for clients married a maximum of 30 days before arrival date, proof of marriage required upon arrival. Please request at the time of booking.  Amenities subject to change. 

Resort Location Map


  • Grand Sunset Princess
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Sunset Princess All Suites Resort
Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.