Grand Sunset Princess

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion
The Grand Sunset Princess is an excellent choice if looking for a high quality all inclusive resort. This 4.5 star resort is an amazing sight with its huge meandering pool and modern all suite rooms. The beach area is nice white sand and because the pool is so large you never have a problem finding a lounge chair. A great resort with excellent value! The Grand Sunset Princess' many dining options and friendly service along with an attractive price make this resort a popular choice. Great for couples, singles and families.

Overview

Exclusive to Sunwing, this stunning, all Junior Suite hotel sprawls along a magnificent powdery white sand beach only 15 minutes from the charming town of Playa del Carmen. With 672 rooms, the Grand Sunset Princess offers a professional, efficient and prestigious range of services from where to choose, including the new Junior Suite, Junior Suite Deluxe and Junior Suite Deluxe Pool with direct access to the pool. It also offer other delightful possibilities including the inviting and spacious Villas or the elegant Platinum Suite.

A wide range of services abound at the Grand Sunset Princess, including the fascinating Metamorphosis Spa and the splendid Avenida Paseo de los Dioses. Culinary delights abound in the varied and international selection of top quality food. Seven restaurants specializing in food from a wide range of cultures (Asian, Mexican, Italian...) provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea.

Location: Beachfront on the Riviera Maya coast, 60 minutes from Cancun International Airport and 15 minutes to Playa del Carmen.


Highlights
  • Supervised Kids Clubs and playgrounds
  • Spacious rooms
  • Wide variety of restaurants
  • Free Wi-Fi
  • Fully-equipped fitness and spa facilities 
  • TripAdvisor 2016 Certificate of Excellence

tripadvisor Traveler Reviews
  • DeeDee20001968 : Solon, Ohio
Tropical Paradise!!!

Grand Sunset Princes was an awesome Mexican vacation. The staff were professional and responsive. The resort is massive and beautiful and there is no shortage of activities at the pool on the beach and in other areas of the resort. There are also plenty of options to just relax. I highly recommend this resort. Avoid the Time Share, "Vacation Club" presentation, as there will be high pressure from the time you arrive at the resort to set up a time to sit for a presentation for 50 minutes, but for us it ending up being almost 2 hours. Of course a gift is offered but time is usually more valuable than the gift voucher.I would especially like to recognize Francisco who assisted us at the Buffet Sunset. He was so excellent and a fantastic staff person who made an extra effort to be very friendly and this definitely made our stay at Grand Sunset Princess even better. Thank you Francisco!!! You need a promotion!

  • Joe M : Saint Louis, Missouri
Better than I expected!!

Let me start by saying I was very nervous to stay here after reading vast amounts of reviews on Trip Advisor and the Grand Sunset Princess forum on Facebook. I can tell you that I was put at ease after staying here last week (July 18-23) and staying at this wonderful property. I went in with a very open mind and can tell you if you don’t let the little things bother you then you will have a great time at this resort. I stayed in a junior suite so this is a review from that level.Check in/Room: Check in was a breeze. Just know that if you arrive before 3:00 your room most likely will not be ready. This has been the norm with every hotel I have ever staying both domestically and abroad. I was originally upgraded to Yucatan Platinum but during check in they realized one in my group was 16 and had to stay in my junior suite that I had originally booked. We were booked in the section nearest to the lobby: rooms 1110 and 1114. This was both good and bad. It good because it was close to most nightly activities (shows and evening bars and restaurants) and away from the constant music of the main pool; and bad as it was a good distance from the pools and the beach. Room was cleaned and stocked daily and was perfect for our needs. Yes, the bed is a little hard but it wasn’t the worst bed I have ever slept on.Pools: Many have complained about missing pool tiles. Yes, there are fair amounts of pool tiles missing but if you know that going in and don’t drag your feet on the bottom, you will not have any issues. Getting chairs around the main party pool was tough in the morning and early afternoon but most other pools the chairs were not an issue. The water was very warm being July (almost bath like) but was still refreshing from the heat of the day. There were pools for those who wanted music and excitement and there were pools for those that just wanted to relax. You just needed to look for your spot. Make sure to try to burgers and hot dogs at the main pool (cart behind the bar) and the fresh grilled tacos at the bar closest the pool. Both were great options for lunch.Bars: There are bars all over the resort: beach, pools, theater, lobby, sports bar, etc and they all basically have the same things. They all had name brand name liquors but if you didn’t ask for them by name then you got the house brands. We had access to name brands like Jack Daniels, Svedka Citron, Captain Morgan and Absolute just to name a few. Main beer on tap was Dos Equis (regular and dark) and there were Strongbow Cider beers in the lobby bar. Restaurants: One other thing of note with food, on the day you arrive you can only eat dinner at the buffet. You will be able to make dinner reservations for the remainder of your stay but the first day you will be eating at the buffet. We had no problem booking reservations for the next 4 nights of our stay but just make your reservations right after you check in. We found the buffets to have a wide variety of food but a lot of it is not labeled as to what it is. This was a little frustrating but not a deal breaker. As other have mentioned, the food in the buffet wasn’t exactly hot but more luke warm. The other thing is most of the food is not seasoned. You have to remember they are trying to cater to vast amount of nationalities and you can just add salt/pepper if needed. We still found the food to be very good most nights. Each night had a different theme but many of the same items were available daily. We found breakfast to be the best meal of the day served at the buffets. We ate at Miso, La Hacienda, Mama Mia and La Vaqueria. The food in the restaurants and the service we received were all great.Beach: We found the beach to very nice. We never had an issue finding lounge chairs at the beach. Yes, there is sea weed and the hotel tries very hard to pick it up daily but there is not much they can do about Mother Nature. Most days it was there but one day during our stay it was non-existent. There is a small buffet on the beach next to the beach bar if you get hungry while there. They also have a variety of activities on the beach which some require and addition fees: volleyball, beach soccer, para sailing, jet skis, kayaks, small catamaran. If you book either jet skis or para sailing make sure you walk down to the elevated hut as they are associated with hotel and carry more insurance. The price was exactly the same with a little more security. Make sure you don’t miss the foam party on Friday afternoon. It was quite the experience.Shows: Make sure you catch the evening shows as they are quite entertaining. We saw the fire show in the courtyard on Tuesday and the Grease show on Tuesday night. Both were great. The other 2 shows we enjoyed were the break dancing show (WOW!) and the horror show. We tried the disco during the week and it was dead but went back on Saturday and it was pretty hopping.Few points/tips:-This resort is very large. Probably a good 8-10 minute walk from the lobby to the beach. If you have mobility issues they offer a tram that runs along the backside of the resort.-Bring water shoes if you plan on getting in the ocean. It’s very rocky in beginning and water shoes make all the difference in the world. -Bring an insulated cup/mug. Ice melts very fast here and they will fill the cups no questions asked. Either a bubba mug or yeti style tumbler both work great. Plus less trips to the bar!!-Bring some extra money for tipping. These people work very hard and a few extra bucks in their pockets go a long wayMy family had a great time at this hotel and would easily return again in the future. Don’t let all the bad review turn you off or make you nervous. Your vacation will be what you make it. If you go in with the attitude you are going to have a bad time, then you probably will. Don’t sweat the small stuff and you will really enjoy yourself at this hotel.

  • Tina M : Grants Pass, Oregon
Uncertain

Go to bed early, all seems to close down early. Drinks are watered down. Amazing foods. They tried to send us to another property because they overbooked, though we booked 9 mo earlier. They then gave us a crumby room 😥 I love this place, want to return. Wish they didn't add seadoos and race boats. Swimming area no longer clean. Ocean or shore. They didn't have funneacj activities like last time and nobody brought drinks on the beach like in the past. Not sure if we will return. Wanted to have daughters wedding here, but now we are unsure.

  • deba446 :
Fun in playa del carmen

Had a great time, it is weird that they allow a travel club to use and sale club memberships. Food was fantastic, ocean was cooler than the pools and one thing we did not like is that children was allowed in pools with swimup bars and could hang out there, poor supervision there and pools close to early in the evening

  • zabona z :
4 stars hotel definelty not 5 stars

hotel is avarage but for the money it is not worth it to go there.Most of hotel personal does not understand English including reception.Beach bar has line up all the time and they are always out of some alcohol.Room cleaning is not good. they just make up your bed and thats all.Let me talk about animations. Worse animation schedule and shows I have ever seen in my life. every night dance show and nothing else.Most shows finishes at 9pm and there is nothing to do after 9pm.Save your money and go to different resort. you can find much better resort for same value.It is not a worse hotel but for the money you spent it is not worth it.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 Meals plus snacks
  • All drinks (domestic beer & cocktails, select international brands, house wine with meals)
  • Daily activities 
  • Nightly entertainment
  • Non-motorized water sports
  • Volleyball
  • Introductory SCUBA lesson in pool
  • Archery
  • Games room
  • Kids Club

Sunwing Bonus

  • Welcome cocktail
  • Nightly turn down service
  • 15% discount on spa treatments
  • 2 beach towels in room
  • Bottle of tequila
  • Special private dinner for guests
  • Separate concierge desk

Platinum Club Inclusions

  • Platinum bracelet
  • Private check-in
  • Cold towel upon arrival
  • Welcome drink
  • Use of Platinum Club Lounge including concierge service
  • DVD Library
  • International newspapers and unlimited internet usage
  • A la carte breakfast and lunch service in buffet restaurants near the Platinum Lounge
  • Free wireless internet in rooms
  • Nightly turn down service
  • Use of bathrobes and slippers throughout stay
  • Continental breakfast and hors d'oeuvres at Platinum Club Lounge
  • 1 special dinner
  • Reservations for a la carte restaurants at Platinum Lounge
  • Pillow menu in Platinum Lounge
  • 24 hour room service
  • Platinum Suite has 2 Jacuzzis - 1 in the bathroom and 1 on the terrace
  • Gift in room upon arrival
  • Private pool with butler service (drinks only)
  • Reserved area on beach with butler service (drinks only)
  • 1 Water Circuit at the Spa pp/pw (min stay 7 nights & adults only 18+)
  • 1 Princess beach bag
  • Discount on spa treatments (single service items only)
  • 10% discount on green fees at golf course (subject to change)
  • Discount at water sports center (single service items only)
  • Deluxe amenities in room
  • Premium bar in room

*Applies for Platinum Suites and Villa Laguna Suite

  • 672 junior suites
  • 2 Buffet restaurants
  • 8 a la carte restaurants 
  • Snack bars 
  • 17 Bars 
  • Sports bar 
  • Disco
  • 12 pools (including Kids pool) 
  • Jacuzzi
  • Fitness facilities 
  • Spa (fee) 
  • Salon (fee)
  • Tennis courts 
  • Multi-use sports court
  • Motorized water sports (fee)
  • Wi-Fi access in rooms and some public areas
  • Meeting facilities (fee)
  • Shops (fee) 
  • Golf nearby (fee) 


Deluxe Swim-out

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Vanity mirror
  • Telephone in bathroom
  • Coffee maker
  • Mini-bar
  • In-room safe
  • Satellite TV
  • WiFi  
  • 1 King or 2 Double beds
  • Living area
  • Full bathroom
  • Direct access to pool
  • Jacuzzi in bathroom
  • Balcony/Terrace
  • Telephone in-room
  • Iron & Ironing board

Deluxe Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Shower
  • Hair dryer
  • Vanity mirror
  • Telephone in bathroom
  • Coffee maker
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • In-room safe
  • 1 King or 2 Double beds
  • Living area
  • Full bathroom with Jacuzzi
  • Balcony/Terrace
  • Telephone in-room
  • Room service ($)
  • Sofa
  • Satellite TV
  • Wi-Fi
  • Iron & Ironing board (on request & subject to availability)

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Vanity mirror
  • Telephone in bathroom
  • Coffee maker
  • In-room safe
  • Wi-Fi
  • 1 King or 2 Double beds
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • Bathroom with shower
  • Satellite TV
  • Balcony/Terrace
  • Telephone in-room
  • Room service ($)
  • Sofa
  • Iron & Ironing board (on request & subject to availability)

Platinum Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Sofa
  • Bathroom with Jacuzzi
  • Coffee maker
  • Jacuzzi in terrace (Only in Platinum accommodation)
  • Iron & Ironing board
  • Telephone in bathroom
  • Telephone in-room
  • Plasma TV 
  • DVD/CD player
  • Wi-Fi
  • In-room premium bar
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • In-room safe
  • Air-conditioned
  • 2 ceiling fans
  • 24-hour room service
  • Hair dryer
  • Vanity mirror
  • Minimum Adults 1
  • Shower
  • Please see All Inclusive section for additional inclusions for this room category

Villa Laguna Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Bathroom with Jacuzzi
  • Vanity mirror
  • Hair dryer
  • Coffee maker
  • Iron & Ironing board 
  • Telephone in bathroom
  • Telephone in-room
  • Plasma TV
  • DVD/CD player
  • Wi-Fi
  • In-room premium bar
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • In-room safe
  • Air-conditioned
  • 2 ceiling fans
  • 24-hour room service
  • Please see All Inclusive section for additional inclusions for this room category

Restaurants

Orange Buffet

  • Buffet for breakfast, lunch, dinner
  •  International

La Vaqueria

  • a la carte for dinner
  • Grill
  • Reservations required
  • Casual dress code

Mama Mia

  • a la carte for dinner
  • Italian
  • Reservations required
  • Casual dress code

La Hacienda

  • a la carte for dinner
  • Mexican
  • Reservations required
  • Casual dress code

La Fondue

  • a la carte for dinner
  • Swiss
  • Reservations required
  • Casual dress code

Las Olas

  • a la carte for dinner
  • Seafood
  • Reservations required
  • Casual dress code

Las Olas restaurant is complimentary for guests staying in the following room categories:

Deluxe Junior Suite, Deluxe Suite Swimout, Platinum Suite, Villa Laguna

Le Fleur

  • a la carte for dinner
  • Gourmet International
  • Reservations required
  • Dress code

La Fleur restaurant is complimentary for guests staying in the following room categories:

Deluxe Junior Suite, Deluxe Suite Swimout, Platinum Suite, Villa Laguna

Miso

  • a la carte for dinner
  • Asiatic
  • Reservations required
  • Dress code

The Chill Out Beach Club ($)

  • a la carte for dinner
  • Additional charge ($)
  • Reservations required

Green Buffet

  • Buffet

Bars

  • 5th Avenue Sports Bar
  • Areito Disco
  • Poquito Fantasy Bar
  • Tequila Pool bar
  • Lobby Bar Sunset
  • Relax Pool bar
  • Maya Swim-up bar
  • Riviera Lobby Bar
  • Plaza Lounge 

For the Kids - 4 Kids' pools, Mini Club for  Ages 4-12, Evening entertainment for children, mini disco, mini theatre, video games room, Babysitting available ( at additional charge).

Child Policy - Child rates apply when children are traveling with 1 or 2 adults. In the event that a child is traveling with a single parent the single parent will pay the single rate and the 1st and 2nd children will pay special rate.

Facilities

  • Vitality Spa
  • Mayan Steam Baths
  • The 5 Continents pools

Massages 

  • Back, Neck & Shoulder Massage
  • Aromatherapy Massage
  • Swedish Massage
  • Scalp Massage
  • Deep Tissue Massage
  • Hot Stone Therapy
  • Aloe Vera Massage
  • Reflexology
  • Shiatsu

Body Treatments

  • Exfoliation
  • Firming Coffee
  • Chocolate Wrap
  • Seaweed Wrap
  • Mentholated Wrap
  • Marine Mud
  • Mediterranean

Facials

  • Essential Hydrating
  • Revitalizing
  • Age Repair
  • Firming
  • After Sun

Other Treatments

  • Manicure
  • Pedicure
  • Hairstyling
  • Bridal makeup and hair
  • Waxing

No Single Supplement - During select dates, this resort waives the single supplement for guests who wish to vacation on their own. Singles can travel and save at specific times of the year while avoiding paying the single supplement. Not applicable to Villa Laguna Suite. Not combinable with any other offer.
*Subject to change without notice and blackouts may apply.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Honeymoon Bonus - Complimentary Honeymoon package includes:

  • Room with king size bed (subject to availability)
  • Fresh fruit basket
  • 1 bottle of sparkling wine
  • Special decoration in the room
  • Nightly turn down service
  • Special cocktail for honeymooners
  • Complimentary souvenir photo during cocktail
  • Free late check out (subject to availability)

*Valid for clients married a maximum of 30 days before arrival date, proof of marriage required upon arrival. Please request at the time of booking.  Amenities subject to change. 

Resort Location Map


  • Grand Sunset Princess
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Sunset Princess All Suites Resort
Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.