HOT DEAL ALERT! Book an all-inclusive Transat package - Receive a up to $50 Gift Card & more. View offer.

Grand Sunset Princess

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion
The Grand Sunset Princess is an excellent choice if looking for a high quality all inclusive resort. This 4.5 star resort is an amazing sight with its huge meandering pool and modern all suite rooms. The beach area is nice white sand and because the pool is so large you never have a problem finding a lounge chair. A great resort with excellent value! The Grand Sunset Princess' many dining options and friendly service along with an attractive price make this resort a popular choice. Great for couples, singles and families.

Overview

Exclusive to Sunwing, this stunning, all Junior Suite hotel sprawls along a magnificent powdery white sand beach only 15 minutes from the charming town of Playa del Carmen. With 672 rooms, the Grand Sunset Princess offers a professional, efficient and prestigious range of services from where to choose, including the new Junior Suite, Junior Suite Deluxe and Junior Suite Deluxe Pool with direct access to the pool. It also offer other delightful possibilities including the inviting and spacious Villas or the elegant Platinum Suite.

A wide range of services abound at the Grand Sunset Princess, including the fascinating Metamorphosis Spa and the splendid Avenida Paseo de los Dioses. Culinary delights abound in the varied and international selection of top quality food. Seven restaurants specializing in food from a wide range of cultures (Asian, Mexican, Italian...) provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea.

Location: Beachfront on the Riviera Maya coast, 60 minutes from Cancun International Airport and 15 minutes to Playa del Carmen.


Highlights
  • Supervised Kids Clubs and playgrounds
  • Spacious rooms
  • Wide variety of restaurants
  • Free Wi-Fi
  • Fully-equipped fitness and spa facilities 
  • TripAdvisor 2016 Certificate of Excellence

tripadvisor Traveler Reviews
  • karboofred : england
Brilliant Holiday

We were actually booked to stay in the Riviera side but got the Sunset. It is no different from the Riviera and all the facilities are shared.Our room was excellent, 1267, about half way between the main lobbies and the beach. I had requested an upper floor room and this is what we got with a lovely view over the quiet pool. Towels were changed every day and the sheets every couple of days. The mini bar was re stocked as and when it was needed. We even had a turn down service and chocolates a few times.The food in all of the buffets was a really good standard and always plenty of choice. We tried most of the al a cartes more than once and these were also very good as for booking them it was no problem at all they are at their desk from 7.00am till 11.00pm in both lobby areas so no queuing at all.We used the beach every day and the sea was the only problem, full of sea weed and very smelly at times. I have not marked down the hotel because it isn't their fault just one of them things don't know if its like that all year or whether its a seasonal thing. Didnt stop us enjoying the beach though. We had a great waitress for drinks, Guadalupe Veluzquez Conde, she was 5 star and worked really hard. The beach restaurant was also very good with entertainment laid on every day by the Coaties these animals are amazing and also very cheeky grabbing food when they can.Because the resort is so big there are plenty of places to go for a drink or for a quiet sit down. Our favourite bars were the Sunset Lobby, Plazza bar and the Sports bar. Drinks were of very good quality and mainly international brands. Our favourite bar man was Fabian Gavaq he is a lovely man and very funny.The gardens are beautiful and as well as the Coaties there are Lizards, Monkeys, bats and cats. We absolutely loved our time at this hotel and would not hesitate to go back. The staff and the surrounding made for a truly memorable holiday.Thank You Grand Sunset Princess Resort.Karen

  • karensclosetclearout :
A piece of paradise

This hotel is a piece of paradise on earth, it's beautiful, so well set out, staff are very friendly, it's so deserving of 5 star rating, we loved the wildlife, great entertainment and choice of food, our room was wow factor, we would love to return, the staff are so friendly and welcoming

  • Gr8rideca :
Good but not so good!

Let me start of by saying this is our 3rd time here staying in the villas this time in room 9011. It also just might be our last time coming here. Started off with a horrendous check in as we had to wait in line forever as there is no check in line for the villa's like advertised when booking. The first year we came there was and it was amazing as there was a check in line for villa and platinum rooms but the last two visits were horibal. When we finally made it to the desk to check in and ask about it they pretty much just ignored me when i asked about how there should be a check in line for us. We got engaged here last year and came back this time to get married so standing in line with wedding dress and so on really sucked and was very disappointed. Aside from this the next few days were amazing including our beautiful wedding on the beach and after party on the beach. After the wedding was over and retured to our villa, the room was beautifully done with heart shape towels and rose peddles. The only thing missing was a "just married" banner on our door. The next day i asked to have it put up but after asking 4 more times threw out the day it never did get put up. My wife really wanted it as we have seen them our past 2 visits and it is a nice added touch. Asked again the next day and when they finally put one up it was in Spanish! My wife took it down and let them know that it was wrong. Few hours later i had to go back to our room and i saw the Spanish banner laying on the bed. A ladie come in as i was there and grabbed the Spanish one and started to put it back on the door. I stopped her and said its in Spanish! She said oh your English? Then went and got an English one but she put it in upside down! I fixed it myself and continued ennoying our vacation. We booked for 10 days but on the 6th day we had a note under our door saying we are checking out in the morning! So had to take our travel e docs to the check in and wait in line again! Showed them our e docs and was told everthing was ok and we were good. Well that was a lie! The next day we were told that we have to go again to the front desk and they wanted us to check out and pay our balance owing and check back in! I was so not impressed as i had to go wait again in line and interup our vacation again. I went back to our room but they deactivate our room keys so couldn't get in to our room as i wanted to grab my credit card. Went and waited in line again! They want me to pay but i told them how am i sapose to pay when i cant get in our room? They gave us new room keys and wanted me to go back to room and come back again! At this point i was done and just told them i would pay when we leave. They didnt really like that. Its now Friday and we leave on sunday so we are going to try and forget all that and enjoy our honeymoon as best we can. So much for our plan of coming here 5 times to get our gold bracelet!!

  • Laura L : Bridgnorth, United Kingdom
Fantastic stay & a beautiful resort

This resort is beautifully kept with gardens and wildlife in abundance! The staff are very friendly & accommodating. There is a great selection of food on offer which changes daily & breakfast choice was perfect, you could pretty much assemble your own full English breakfast! Beach & pool areas are brilliant. However, This resort is very large & takes a while to get your bearings!

  • wznpbg : Toronto
Not a 5 stars hotel but it is pretty place for a vacation

Check in - Not too bad!!! If you come in a big group through the tour operator then they take to a area and do some introduction and hand out the room key and free drink. Pretty good.It is two resorts together with similar buffet and restaurants. Grand Riviera resort on the left and Grand Sunset resort on the right. Booking Non buffet restaurants: Talk to receptionist for time when the booking ladies is available for booking your a la cart restaurants. Unless your are platinum class then you could only 2-3 night ahead each time so several trips is necessary. Tips: Visit early or late but try to get it done asap otherwise you are eating buffet each nigh or you get unpopular time slot such as 5 pm or 9 pm.Foot wear in the evening walk around the lobby, restaurants and shops. The main Lobby is big with marble or granite floor. The floor is very slippery when it is wet!!! I have been here both winter and summer season and you get rain so please wear some good shoes in the evening.Visit downtown Playa Del Carmen: If there is only two of you then catching the resort minibus with couple dollar fee is a good option. More than two people then catch a taxi at the lobby will come up the same cost and much quick since you don't have wait for others. Downtown - great fun with shops, cafe and public beach.....Excursion with kids: Visit one of the water parks is good option:Xcaret Eco park (swimming and exploring)Xplor Park (water sport and action for older kids and adult)Xel-Ha All-Inclusive Day Trip from...Xel-Ha (swimming and Snorkel...great for young kids)You could book online and save money but you need to specific the date of the visit. Not if you are sure the weather on a particular day so I check the weather forecast once I arrived at the hotel and then book visit local rep at the resort or catch a taxi and buy the ticket at the water park.Chichen Itza - 3-4 hour drive and too far and you can't climb the place anymoreCoba Ruins - much closer to you resort and it is recommendedTulum and Cenote (water cave) - Not a bad choiceDay trip to Cozumel - Catch a taxi to downtown Playa Del Carmen (10-15 mins) then walk toward the beach and you will the ferry terminal. Buy the return ticket and catch the ferry to Cozumel and walk around the downtown. Resort Beach: Plenty of deck chairs but visit early for best spot. The beach is fine with some stones. Bring water shoes if you don't like stones on sea floor.Entertainment: Have show in most evening and kids will love it.Some evening there is a market near the lobby and the locals bring all craft and items to you for purchase. Not bad and something to do after dinner.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 Meals plus snacks
  • All drinks (domestic beer & cocktails, select international brands, house wine with meals)
  • Daily activities 
  • Nightly entertainment
  • Non-motorized water sports
  • Volleyball
  • Introductory SCUBA lesson in pool
  • Archery
  • Games room
  • Kids Club

Sunwing Bonus

  • Welcome cocktail
  • Nightly turn down service
  • 15% discount on spa treatments
  • 2 beach towels in room
  • Bottle of tequila
  • Special private dinner for guests
  • Separate concierge desk

Platinum Club Inclusions

  • Platinum bracelet
  • Private check-in
  • Cold towel upon arrival
  • Welcome drink
  • Use of Platinum Club Lounge including concierge service
  • DVD Library
  • International newspapers and unlimited internet usage
  • A la carte breakfast and lunch service in buffet restaurants near the Platinum Lounge
  • Free wireless internet in rooms
  • Nightly turn down service
  • Use of bathrobes and slippers throughout stay
  • Continental breakfast and hors d'oeuvres at Platinum Club Lounge
  • 1 special dinner
  • Reservations for a la carte restaurants at Platinum Lounge
  • Pillow menu in Platinum Lounge
  • 24 hour room service
  • Platinum Suite has 2 Jacuzzis - 1 in the bathroom and 1 on the terrace
  • Gift in room upon arrival
  • Private pool with butler service (drinks only)
  • Reserved area on beach with butler service (drinks only)
  • 1 Water Circuit at the Spa pp/pw (min stay 7 nights & adults only 18+)
  • 1 Princess beach bag
  • Discount on spa treatments (single service items only)
  • 10% discount on green fees at golf course (subject to change)
  • Discount at water sports center (single service items only)
  • Deluxe amenities in room
  • Premium bar in room

*Applies for Platinum Suites and Villa Laguna Suite

  • 672 junior suites
  • 2 Buffet restaurants
  • 8 a la carte restaurants 
  • Snack bars 
  • 17 Bars 
  • Sports bar 
  • Disco
  • 12 pools (including Kids pool) 
  • Jacuzzi
  • Fitness facilities 
  • Spa (fee) 
  • Salon (fee)
  • Tennis courts 
  • Multi-use sports court
  • Motorized water sports (fee)
  • Wi-Fi access in rooms and some public areas
  • Meeting facilities (fee)
  • Shops (fee) 
  • Golf nearby (fee) 


Deluxe Swim-out

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Vanity mirror
  • Telephone in bathroom
  • Coffee maker
  • Mini-bar
  • In-room safe
  • Satellite TV
  • WiFi  
  • 1 King or 2 Double beds
  • Living area
  • Full bathroom
  • Direct access to pool
  • Jacuzzi in bathroom
  • Balcony/Terrace
  • Telephone in-room
  • Iron & Ironing board

Deluxe Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Shower
  • Hair dryer
  • Vanity mirror
  • Telephone in bathroom
  • Coffee maker
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • In-room safe
  • 1 King or 2 Double beds
  • Living area
  • Full bathroom with Jacuzzi
  • Balcony/Terrace
  • Telephone in-room
  • Room service ($)
  • Sofa
  • Satellite TV
  • Wi-Fi
  • Iron & Ironing board (on request & subject to availability)

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Vanity mirror
  • Telephone in bathroom
  • Coffee maker
  • In-room safe
  • Wi-Fi
  • 1 King or 2 Double beds
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • Bathroom with shower
  • Satellite TV
  • Balcony/Terrace
  • Telephone in-room
  • Room service ($)
  • Sofa
  • Iron & Ironing board (on request & subject to availability)

Platinum Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Sofa
  • Bathroom with Jacuzzi
  • Coffee maker
  • Jacuzzi in terrace (Only in Platinum accommodation)
  • Iron & Ironing board
  • Telephone in bathroom
  • Telephone in-room
  • Plasma TV 
  • DVD/CD player
  • Wi-Fi
  • In-room premium bar
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • In-room safe
  • Air-conditioned
  • 2 ceiling fans
  • 24-hour room service
  • Hair dryer
  • Vanity mirror
  • Minimum Adults 1
  • Shower
  • Please see All Inclusive section for additional inclusions for this room category

Villa Laguna Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Bathroom with Jacuzzi
  • Vanity mirror
  • Hair dryer
  • Coffee maker
  • Iron & Ironing board 
  • Telephone in bathroom
  • Telephone in-room
  • Plasma TV
  • DVD/CD player
  • Wi-Fi
  • In-room premium bar
  • Mini-bar (water, soft drinks, beer, stocked daily)
  • In-room safe
  • Air-conditioned
  • 2 ceiling fans
  • 24-hour room service
  • Please see All Inclusive section for additional inclusions for this room category

Restaurants

Orange Buffet

  • Buffet for breakfast, lunch, dinner
  •  International

La Vaqueria

  • a la carte for dinner
  • Grill
  • Reservations required
  • Casual dress code

Mama Mia

  • a la carte for dinner
  • Italian
  • Reservations required
  • Casual dress code

La Hacienda

  • a la carte for dinner
  • Mexican
  • Reservations required
  • Casual dress code

La Fondue

  • a la carte for dinner
  • Swiss
  • Reservations required
  • Casual dress code

Las Olas

  • a la carte for dinner
  • Seafood
  • Reservations required
  • Casual dress code

Las Olas restaurant is complimentary for guests staying in the following room categories:

Deluxe Junior Suite, Deluxe Suite Swimout, Platinum Suite, Villa Laguna

Le Fleur

  • a la carte for dinner
  • Gourmet International
  • Reservations required
  • Dress code

La Fleur restaurant is complimentary for guests staying in the following room categories:

Deluxe Junior Suite, Deluxe Suite Swimout, Platinum Suite, Villa Laguna

Miso

  • a la carte for dinner
  • Asiatic
  • Reservations required
  • Dress code

The Chill Out Beach Club ($)

  • a la carte for dinner
  • Additional charge ($)
  • Reservations required

Green Buffet

  • Buffet

Bars

  • 5th Avenue Sports Bar
  • Areito Disco
  • Poquito Fantasy Bar
  • Tequila Pool bar
  • Lobby Bar Sunset
  • Relax Pool bar
  • Maya Swim-up bar
  • Riviera Lobby Bar
  • Plaza Lounge 

For the Kids - 4 Kids' pools, Mini Club for  Ages 4-12, Evening entertainment for children, mini disco, mini theatre, video games room, Babysitting available ( at additional charge).

Child Policy - Child rates apply when children are traveling with 1 or 2 adults. In the event that a child is traveling with a single parent the single parent will pay the single rate and the 1st and 2nd children will pay special rate.

Facilities

  • Vitality Spa
  • Mayan Steam Baths
  • The 5 Continents pools

Massages 

  • Back, Neck & Shoulder Massage
  • Aromatherapy Massage
  • Swedish Massage
  • Scalp Massage
  • Deep Tissue Massage
  • Hot Stone Therapy
  • Aloe Vera Massage
  • Reflexology
  • Shiatsu

Body Treatments

  • Exfoliation
  • Firming Coffee
  • Chocolate Wrap
  • Seaweed Wrap
  • Mentholated Wrap
  • Marine Mud
  • Mediterranean

Facials

  • Essential Hydrating
  • Revitalizing
  • Age Repair
  • Firming
  • After Sun

Other Treatments

  • Manicure
  • Pedicure
  • Hairstyling
  • Bridal makeup and hair
  • Waxing

No Single Supplement - During select dates, this resort waives the single supplement for guests who wish to vacation on their own. Singles can travel and save at specific times of the year while avoiding paying the single supplement. Not applicable to Villa Laguna Suite. Not combinable with any other offer.
*Subject to change without notice and blackouts may apply.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Honeymoon Bonus - Complimentary Honeymoon package includes:

  • Room with king size bed (subject to availability)
  • Fresh fruit basket
  • 1 bottle of sparkling wine
  • Special decoration in the room
  • Nightly turn down service
  • Special cocktail for honeymooners
  • Complimentary souvenir photo during cocktail
  • Free late check out (subject to availability)

*Valid for clients married a maximum of 30 days before arrival date, proof of marriage required upon arrival. Please request at the time of booking.  Amenities subject to change. 

Resort Location Map


  • Grand Sunset Princess
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Sunset Princess All Suites Resort
Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.