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Grand Velas Riviera Maya

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Kids
  • Weddings
  • Bonus
Our Opinion

A resort that has some mixed reviews. This would be a suitable resort for couples and small groups. There had been some complaints with regards to servicing larger groups. Those who are traveling with large groups experienced slower service than others. Make sure that you either utilize the butler service, or get to the beach early to reserve seats, as it gets incredibly busy later on during the day. The resort itself however is beautifully maintained. Families will enjoy the activities and entertainment that is offered for kids.


Overview
Set on over 80 acres of protected mangroves, jungle and natural freshwater wells locally known as cenotes, Grand Velas Riviera Maya enjoys over 1,000 feet of pristine white sand beach. Diverse luxury accommodation options include uniquely exotic garden suites, oceanview suites around the central infinity pool, and oceanfront suites for guests age 12 and up with private plunge pools overlooking the azure Mexican Caribbean. With separate family and adult sections, Grand Velas is the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA.

Location: Beachfront, Approximately 35 km from the Cancun airport

Highlights
  • Room service 24 hours a day
  • "Grand Velas Spa"
  • Kids Club
  • Awarded with the "AAA Five Diamond Award"
  • Free wifi

tripadvisor Traveler Reviews
  • Jessica F : Michigan
Top Notch All Inclusive

This is the best all inclusive resort I have ever been to. The food is amazing & makes the cost of this resort worth every penny. We stayed in the Grand, adults only area. During our stay (November 2016) it was VERY quiet. The pool always had chairs & we preferred the adult pool, although the large main pool and Zen were both beautiful & worth stopping by. The Zen pool was so quiet, we ate lunch pool side before going to our spa appointments. Our concierge Maria was so kind & sweet! Thank you Maria!! The beach is walkable, although the front point of the hotel is being held by sand bags going one direction, it was still walkable but the other way is a nicer walk anyway. We always explore both so we went anyway. The Spa is a MUST and again worth every penny!!! Just amazing. There was only one night we decided to change a reservation & didn't get in until a bit later- still good. All restaurants had great food & wonderful service. Try them all if you can. The bars were always quiet, we were sometimes the only ones in there. Gratuities are unclear- we decided on what we would do per meal & stuck with it each time. We also tipped the concierge.Lastly, Fifth avenue is worth a visit, not a far cab ride to check out Playa Del Carmen. We ate before - because your hotel food is not worth missing for another meal. The swim out is not a hot tub & is not heated. Its nice, but we didn't even use it.

  • yolie10 : Orland Park, Illinois
Outstanding surpassed my expectations

I have traveled to many resorts where the hotel, grounds, accommodations, food are excellent. Grand Velas is all of these but my favorite thing about this resort is their staff. Always professional, warm, helpful and friendly? They made it an experience!

  • formermemphian : New Jersey
Incredible Resort

My family and I stayed at Grand Velas in late December. This was our first time at a Grand Velas resort, and it will not be our last! Prior to GV, we stayed at 2 all-inclusive resorts. One was awful and the other was just okay. Everything about Grand Velas is incredible - rooms, decor, spa, food, gym, pools, beach and, most importantly, the service. It was the best resort experience my family has ever had. With many all-inclusive resorts, the food is just okay. At Grand Velas, the food is as good as any 5-star restaurant you can go to. Starting with the breakfast spread each morning (which has more variety than I thought possible), to the various lunch options (we ate at the restaurant next to the beach and also ordered at our beach chairs) to the multiple dinner restaurants (which were spectacular), we still cannot believe how great the food is. I forgot to mention that we ordered room service one night for dinner - the best room service menu I've ever seen. We were there with our two teenage boys, who can eat and eat and eat and eat. That's not an issue at Grand Velas, since you can eat as much as you want, whenever you want, and the good tastes so good. We stayed in the Zen section of the resort. The name "Zen" sums it up quite well. It is quiet, peaceful and beautiful. To get to the Ambassador section of the resort, which is where the beach is, you have to take a 3-minute shuttle. That may sound like a hassle but it is not at all. Shuttles arrive at the Zen every 45 seconds (literally). We chose to sit at the beach every day and it was well worth it. We noticed that alot of the families with young children sat at the pool each day, and we would have too if we had young kids. The beach is amazing and I want to call out in particular Gustavo, who took care of us at the beach every day. He met our every request - an additional towel, opening of the umbrella, ice buckets, water, food (and food and food and food). And each time we asked for something, he always responded with a smile and "It is my pleasure". If there is one thing that I want to point out, it is that the floor of the ocean is rocky. It would have been nicer if we did not have to navigate over rocks to get out to deep water. But the huge pool more than makes up for that. The nice thing about the pool next to the beach is that it is actually two pools right next to each other. The pool further from the ocean is filled with parents and their kids. The pool closest to the ocean is awesome!

  • burke1 : Fort Worth, Texas
Great spa. Bad rooms

We stayed 5 nights total 2 nights in the zen section and we supposedly upgraded to the grand class the remaining nights. The staff and room at zen was much nicer and way cleaner. We moved to grand class to be closer to the beach and to be in the nicest section. The AC didn't work in the room there was ants crawling all over the bathroom sink area. We switched rooms and the ants were in that room as well. My bathtub leaked water on the floor and my wife slipped on the tile and has a bruise the size of a grapefruit on her leg. If I had it to do over again I would have stayed at the zen tower the whole time or a different resort. I could have had all the same issues at a motel 6 and spent a lot less. Zen tower I would rate 4 stars the "upgraded" grand class 2 stars. Also the spa at zen was the nicest spa I have been to I will say that.

  • alexshulman : New Jersey
Best all inclusive in Mexico

We stayed recently in Grand Velas for 5 days and enjoyed this place very much.We are not a big fans of all inclusive, but GV is an exception. Superb food in most restaurants, service, location / we stayed in Grand Glass Suites/, room quality, pool make this resort one one the best/ we stayed in last 10 years in Rosewood, Banyan Tree, Fairmont, Esperanza, Las Ventanas and 4Seasons Punta Mita/Overall we loved GV and planning our return trip for December.Alex

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet and a la carte breakfast, lunch and dinner
  • Mini-bar restocked daily (water, soft drinks, and beer)
  • Unlimited domestic and select international drinks
  • Snacks
  • Concierge service
  • Introduction to scuba diving in pool (once/stay)
  • Live music
  • Pilates
  • Ping-pong
  • Stretching
  • Yoga
  • Kayaking
  • Tennis
  • Volleyball
  • Waterpolo
  • 539 suites
  • 8 restaurants
  • 6 bars (including a swim-up bar)
  • Pools
  • Whirlpool 
  • Spa (fee)
  • Beauty salon (fee)
  • Convention facilities (fee)
  • Disco
  • Gym
  • Medical services (fee)
  • Shops
  • WiFi (fee)

Grand Class Suite

  • 1 King bed or 2 queen beds
  • Exclusive for adults and teens 16+
  • Private terrace 
  • Views of the ocean 
  • Bathroom with Jacuzzi and rain shower
  • Pillow menu
  • Nespresso machine
  • Lounge area
  • Down comforters
  • Plunge pool 
  • DVD Player
  • Massage table
  • Whirlpool tub
  • 42inch plasma TV
  • Maximum occupancy 4 people

Grand Class Presidential Suite

  • 1 king bed and 2 queen beds
  • 2 bedrooms
  • Ocean view
  • Pool for two
  • 50 minute massage per person per day
  • In suite massage area
  • Living and dining room
  • Nespresso machine
  • Premium liquor
  • Poolside butler service
  • Maid service
  • VIP transportation to and from airport
  • Butler service
  • Pillow menu
  • Interior Jacuzzi
  • 42 inch TV
  • Double rain showers
  • Walk in closet

Ambassador

  • 1 king or 2 queen beds
  • Private terraces
  • Ocean view
  • Interior Jacuzzis
  • Mini bars
  • Cable TV
  • Down comforters
  • Pillow menu
  • Bathrobes
  • Sitting area
  • Individual climate control
  • Daily turndown service
  • Maximum occupancy 3 adults or 2 adults and 2 children

Ambassador Pool

  • 1 king or 2 queen beds
  • Private terraces with plunge pool
  • Ocean view
  • Nespresso machine
  • Interior Jacuzzis
  • Mini bars
  • Cable TV
  • Down comforters
  • Pillow menu
  • Bathrobes
  • Sitting area
  • Individual climate control
  • Daily turndown service
  • Maximum occupancy 3 adults or 2 adults and 2 children

Ambassador Governor Suite

  • 1 king bed and 1 sofa bed for 2
  • Private terraces with plunge pool
  • Ocean view
  • Interior Jacuzzis
  • Mini bars
  • Massage room
  • Private butler
  • VIP transportation to and from airport
  • 50 minute massage per day
  • Double rain showers
  • Cable TVs
  • Down comforters
  • Pillow menu
  • Bathrobes
  • Sitting area
  • Individual climate control
  • Daily turndown service
  • Maximum occupancy 3 adults or 2 adults and 2 children

Ambassador Presidential Suite

  • 1 king bed and 2 queen beds
  • Private terraces with plunge pool
  • Private bar
  • Ocean view
  • Interior Jacuzzis
  • Mini bars
  • Private butler
  • Poolside butler
  • Private maid service
  • VIP transportation to and from airport
  • 50 minute massage per day
  • Double rain showers
  • Cable TVs
  • Down comforters
  • Pillow menu
  • Bathrobes
  • Sitting area
  • Individual climate control
  • Daily turndown service
  • Maximum occupancy 3 adults or 2 adults and 2 children

Zen Grand Suite

  • 1 king or 2 queen beds
  • Jungle View
  • Private terrace
  • Jacuzzi in bathroom
  • Mini bar
  • Bathrobes
  • 42inch plasma TV
  • Pillow menu
  • Nespresso machine
  • Individual climate control
  • Daily turndown service
  • Maximim occupancy 3 adults or 2 adults and 2 children

Zen Grand Pool Suite

  • 1 king or 2 queen beds
  • Jungle View
  • Private terrace with plunge pool
  • Down comforters
  • Sitting area
  • Jacuzzi in bathroom
  • Mini bar
  • Bathrobes
  • 42inch plasma TV
  • Pillow menu
  • Nespresso machine
  • Individual climate control
  • Daily turndown service
  • Maximim occupancy 3 adults or 2 adults and 2 children

Zen Grand Presidential Suite

  • 1 king and 2 queen beds
  • Jungle View
  • Private outdoor garden
  • 1 or 2 bedroom suite
  • 2 bathrooms - one with rain shower and one with Jacuzzi
  • Living room with dining table
  • Floor to ceiling windows
  • Open air shower
  • 50 minute massage per day
  • Suite and poolside butler
  • VIP transportation to and from airport
  • Private terrace with plunge pool
  • Down comforters
  • Sitting area
  • Jacuzzi in bathroom
  • Mini bar
  • Bathrobes
  • 42inch plasma TV
  • Pillow menu
  • Nespresso machine
  • Individual climate control
  • Daily turndown service
  • Maximim occupancy 3 adults or 2 adults and 2 children
Kids Deal - Two children under 4 stay and eat free.

For the Kids - Kids' Club (ages 5 to 12), Playground, Children's pool and Babysitting for a fee (subject to availability).

Offers subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Grand Velas Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Velas Riviera Maya
Carretera Cancun Tulum Km. 62 Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.