Grand Velas Riviera Maya

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Kids
  • Weddings
  • Bonus
Our Opinion

A resort that has some mixed reviews. This would be a suitable resort for couples and small groups. There had been some complaints with regards to servicing larger groups. Those who are traveling with large groups experienced slower service than others. Make sure that you either utilize the butler service, or get to the beach early to reserve seats, as it gets incredibly busy later on during the day. The resort itself however is beautifully maintained. Families will enjoy the activities and entertainment that is offered for kids.


Overview
Set on over 80 acres of protected mangroves, jungle and natural freshwater wells locally known as cenotes, Grand Velas Riviera Maya enjoys over 1,000 feet of pristine white sand beach. Diverse luxury accommodation options include uniquely exotic garden suites, oceanview suites around the central infinity pool, and oceanfront suites for guests age 12 and up with private plunge pools overlooking the azure Mexican Caribbean. With separate family and adult sections, Grand Velas is the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA.

Location: Beachfront, Approximately 35 km from the Cancun airport

Highlights
  • Room service 24 hours a day
  • "Grand Velas Spa"
  • Kids Club
  • Awarded with the "AAA Five Diamond Award"
  • Free wifi

tripadvisor Traveler Reviews
  • PVFans : Des Moines, Iowa
Wonderful stay, wonderful food!

First of all special thanks to Raphael for all the events and special attention towards our children (9 and 12)! Also thanks to Jeremias for the tour of cocktails in the lounge, thanks to Taiday and Mosquito for the wonderful service at the pool! All the restaurants and service were amazing, but we especially enjoyed Sen Lin. We are huge Grand Velas fans, having been to Naya several times, this was our first to Maya, not a let down at all, but different vibe. Naya is very chill, Maya has a lot more going on all afternoon and evening.Arrival, we had booked for Zen, but chose to upgrade to ambassador upon arrival. I am very glad we did. We did go to Zen and it was beautiful and very peaceful, hence the name. There is an amazing mini-golf course hidden there w/ actual grass versus turf, check it out. They also had a zip line, climbing wall and bungee jump (all included) that we didn't know about until we got to golfing. Very fun, but very hot and lots of biting bugs. Bring spray, still worth checking out. Not our thing though, needed the ocean! Our room was amazing and top floor w/ vaulted ceilings, felt very big... good AC and always hot water.Food, it was all great. Breakfast was huge and Nancy at the omelet bar always accommodated anything we needed. Lunch at the pool was soooo good and legit, not fake hotdogs and boiled hamburgers. Amazing chicken wings, onion rings and ceviche I could have lived off of. Dinner at Frida, Lucca and Piaf was very similar to Nayarit Velas and just as good. We did a repeat of Sen Lin, just because! The flavors and display of food there was the best I've had and I'm a foodie! All beautiful restaurants with wonderful service and attention.Activities started at 1, then 3, then 6 or 7. Might be break dancing, acrobats or a Mayan dance, all were entertaining and done very well. All at the Ambassador, near the pool or beach. Plenty of amazing drinks to have while lounging or being entertained!The beach and water were not Nayarit. Lots of coral and rocks, but amazing crystal blue water. We snorkeled and loved it, but it's not swimmable unless you go up the beach a bit. Still amazing and beautiful with much ocean life to be seen. I believe the beaches are all being restored, however there is plenty of sand and beautiful morning walks. We probably spent the majority of the time at the pool, which was amazing and the kids really enjoyed making lots of new friends. Probably should mention the teens club, also very cool and allowed my 9 and 12 yr olds to hang out every night w/ some persuasion! Did not check out kids club. We did chose to tip during our stay, but did not notice many (if any) others tipping. The service deserved it! I would recommend Velas Maya to anyone desiring wonderful views, amazing food/service and always something to do. For those wanting waves and little more relaxed, but the same amazing everything, try Velas Nayarit. I can say this, Grand Velas, as a whole, is our favorite chain and we will return to any of their resorts... soon! Feel free to ask questions!

  • samiig26 :
Fabulous Grand Velas

We stayed at the Grand Velas in the ambassador part of the hotel from July2-8. The hotel staff was extremely helpful and hospitable! ambassador was better and more family friendly part of the hotel. Our suit was a great size, with a beautiful ocean view. The restaurants were amazing and the food was fantastic. Our concierge on the 4th floor Marco was one of the most amazing people I have met in my life. He was extremely welcoming, caring, professional and very empathetic about all of our needs. Marco truly went above and beyond to accommodate us on this trip and was nothing short of a true gentleman! Thank you Marco, and because of you, we are sure to come back and stay at the Grand Velas again!!!! As for the pool, our kids had a great time. The pool is huge and amazing and very well maintained. With a lot of fun and entertaining activities by the pool site. The hotel as well has a photography company called Dream Art; this company is a professional photography company that takes amazing and memorable pictures of your family to take back home. There were 2 beautiful ladies, who helped us with the booking and purchasing of our photos named Mariana Solis, and Carolina Accordina whom were extremely professional with the best sense of humor. We enjoyed talking to them and working with them in putting together our amazing photos. Thank you ladies for all of your help and hard work!!! We really enjoyed our stay and recommend this place highly!! An amazing beach with an amazing weather, with great people!!

  • Jamericana_Mama : Saint Louis, Missouri
Worth planning a return!

Had the great privilege of staying at this lovely resort as an awards trip through work. This is a first class, 5 star resort, that I would happily return to at my earliest opportunity. The staff is spectacular, the food is incredible, the beach is pristine and the view from our room (Ambassador Ocean View) left us speechless. If you are looking for a top notch all inclusive, this is it.

  • rob_autry :
Awesome service!!!

Resort is awesome! Best service you could imagine. You will never be thirsty or hungry. Everyone there wants to make your stay very enjoyable. Only negative was the restaurants, they require reservations and they were almost empty when we visited and they did not accommodate as well as I thought they could.

  • nancyk90211 :
Great Food for an all inclusive

Going to Playa del Carmen, I was hoping to have a great beach. The beach is Pretty, but very calm, felt more like a hot tub! The resort itself is very big and beautiful with 3 sections. We stayed in the ambassador section, which has ocean views, but those views are obstructed when you sit in the patio due to the plants. The food and service were amazing. Every restaurant had great quality food, and the chefs were more than happy to make special dishes if asked before hand. We had our own concierge Marco who was great. Great place to go and be pampered.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet and a la carte breakfast, lunch and dinner
  • Mini-bar restocked daily (water, soft drinks, and beer)
  • Unlimited domestic and select international drinks
  • Snacks
  • Concierge service
  • Introduction to scuba diving in pool (once/stay)
  • Live music
  • Pilates
  • Ping-pong
  • Stretching
  • Yoga
  • Kayaking
  • Tennis
  • Volleyball
  • Waterpolo
  • 539 suites
  • 8 restaurants
  • 6 bars (including a swim-up bar)
  • Pools
  • Whirlpool 
  • Spa (fee)
  • Beauty salon (fee)
  • Convention facilities (fee)
  • Disco
  • Gym
  • Medical services (fee)
  • Shops
  • WiFi (fee)

Grand Class Suite

  • 1 King bed or 2 queen beds
  • Exclusive for adults and teens 16+
  • Private terrace 
  • Views of the ocean 
  • Bathroom with Jacuzzi and rain shower
  • Pillow menu
  • Nespresso machine
  • Lounge area
  • Down comforters
  • Plunge pool 
  • DVD Player
  • Massage table
  • Whirlpool tub
  • 42inch plasma TV
  • Maximum occupancy 4 people

Grand Class Presidential Suite

  • 1 king bed and 2 queen beds
  • 2 bedrooms
  • Ocean view
  • Pool for two
  • 50 minute massage per person per day
  • In suite massage area
  • Living and dining room
  • Nespresso machine
  • Premium liquor
  • Poolside butler service
  • Maid service
  • VIP transportation to and from airport
  • Butler service
  • Pillow menu
  • Interior Jacuzzi
  • 42 inch TV
  • Double rain showers
  • Walk in closet

Ambassador

  • 1 king or 2 queen beds
  • Private terraces
  • Ocean view
  • Interior Jacuzzis
  • Mini bars
  • Cable TV
  • Down comforters
  • Pillow menu
  • Bathrobes
  • Sitting area
  • Individual climate control
  • Daily turndown service
  • Maximum occupancy 3 adults or 2 adults and 2 children

Ambassador Pool

  • 1 king or 2 queen beds
  • Private terraces with plunge pool
  • Ocean view
  • Nespresso machine
  • Interior Jacuzzis
  • Mini bars
  • Cable TV
  • Down comforters
  • Pillow menu
  • Bathrobes
  • Sitting area
  • Individual climate control
  • Daily turndown service
  • Maximum occupancy 3 adults or 2 adults and 2 children

Ambassador Governor Suite

  • 1 king bed and 1 sofa bed for 2
  • Private terraces with plunge pool
  • Ocean view
  • Interior Jacuzzis
  • Mini bars
  • Massage room
  • Private butler
  • VIP transportation to and from airport
  • 50 minute massage per day
  • Double rain showers
  • Cable TVs
  • Down comforters
  • Pillow menu
  • Bathrobes
  • Sitting area
  • Individual climate control
  • Daily turndown service
  • Maximum occupancy 3 adults or 2 adults and 2 children

Ambassador Presidential Suite

  • 1 king bed and 2 queen beds
  • Private terraces with plunge pool
  • Private bar
  • Ocean view
  • Interior Jacuzzis
  • Mini bars
  • Private butler
  • Poolside butler
  • Private maid service
  • VIP transportation to and from airport
  • 50 minute massage per day
  • Double rain showers
  • Cable TVs
  • Down comforters
  • Pillow menu
  • Bathrobes
  • Sitting area
  • Individual climate control
  • Daily turndown service
  • Maximum occupancy 3 adults or 2 adults and 2 children

Zen Grand Suite

  • 1 king or 2 queen beds
  • Jungle View
  • Private terrace
  • Jacuzzi in bathroom
  • Mini bar
  • Bathrobes
  • 42inch plasma TV
  • Pillow menu
  • Nespresso machine
  • Individual climate control
  • Daily turndown service
  • Maximim occupancy 3 adults or 2 adults and 2 children

Zen Grand Pool Suite

  • 1 king or 2 queen beds
  • Jungle View
  • Private terrace with plunge pool
  • Down comforters
  • Sitting area
  • Jacuzzi in bathroom
  • Mini bar
  • Bathrobes
  • 42inch plasma TV
  • Pillow menu
  • Nespresso machine
  • Individual climate control
  • Daily turndown service
  • Maximim occupancy 3 adults or 2 adults and 2 children

Zen Grand Presidential Suite

  • 1 king and 2 queen beds
  • Jungle View
  • Private outdoor garden
  • 1 or 2 bedroom suite
  • 2 bathrooms - one with rain shower and one with Jacuzzi
  • Living room with dining table
  • Floor to ceiling windows
  • Open air shower
  • 50 minute massage per day
  • Suite and poolside butler
  • VIP transportation to and from airport
  • Private terrace with plunge pool
  • Down comforters
  • Sitting area
  • Jacuzzi in bathroom
  • Mini bar
  • Bathrobes
  • 42inch plasma TV
  • Pillow menu
  • Nespresso machine
  • Individual climate control
  • Daily turndown service
  • Maximim occupancy 3 adults or 2 adults and 2 children
Kids Deal - Two children under 4 stay and eat free.

For the Kids - Kids' Club (ages 5 to 12), Playground, Children's pool and Babysitting for a fee (subject to availability).

Offers subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Grand Velas Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Velas Riviera Maya
Carretera Cancun Tulum Km. 62 Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.