Grand Velas Riviera Maya

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Kids
  • Weddings
  • Bonus
Our Opinion

A resort that has some mixed reviews. This would be a suitable resort for couples and small groups. There had been some complaints with regards to servicing larger groups. Those who are traveling with large groups experienced slower service than others. Make sure that you either utilize the butler service, or get to the beach early to reserve seats, as it gets incredibly busy later on during the day. The resort itself however is beautifully maintained. Families will enjoy the activities and entertainment that is offered for kids.


Overview
Set on over 80 acres of protected mangroves, jungle and natural freshwater wells locally known as cenotes, Grand Velas Riviera Maya enjoys over 1,000 feet of pristine white sand beach. Diverse luxury accommodation options include uniquely exotic garden suites, oceanview suites around the central infinity pool, and oceanfront suites for guests age 12 and up with private plunge pools overlooking the azure Mexican Caribbean. With separate family and adult sections, Grand Velas is the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA.

Location: Beachfront, Approximately 35 km from the Cancun airport

Highlights
  • Room service 24 hours a day
  • "Grand Velas Spa"
  • Kids Club
  • Awarded with the "AAA Five Diamond Award"
  • Free wifi

tripadvisor Traveler Reviews
  • hollia7 :
Amazing!

At arrival to the time of departure the staff could. It do enough for you! At first we had an issue with our room and Santiago, our concierge, went out of his way to have us moved and even moved our belongings for us! The resort was gorgeous and clean. The food was amazing! Typically we do not like all inclusive resorts. We have always found the alcohol and food to be mediocre because they didn't need to make an effort since they already had your money. THAT IS NOT THE CASE HERE! The food and drinks were delicious and they use all top shelf alcohol. We were extremely happy with this vacation and would highly recommend the resort. We will return one day!!!

  • pia2812 : Lima
Great trip to Las Velas

The hotel is wonderful and absolutely recommended. All its facilities very well maintained and first class. The service in all areas excellent and impeccable. The staff very friendly and ready to have your vacation nice. The food very rich and very varied; there is something for everyone.Rafael and Monica who works in concierge was very kindly.The hotel is absolutely recommended.

  • Carl A : Metairie, Louisiana
GRAND VELAS RIVIERA MAYA

Wonderful experience with a family of (9). Ages ranged from 4 yrs old to 70 yrs old.From the moment we checked in there was a lot of attention to detailed and guests. It just kept on improving as days went by.Fantastic restaurants and pool service was second to none.Chef Jaime Jimenez at Azul went out of the way to prepare Pozole for the family, and therafter, he served a wonderful 18 lbs baked fish. Of course, the wait staff that assisted him, Alfonso, Karen and Miguel were wonderful and provided excellent service.The restaurant Autor was a complete treat, especially for those who appreciate fine dining. One of our sons was a chef at the ritz Carlton in Laguna Beach, California and complemented the chef very highly. Our waiter Manuel was fantastic, explained every dish in detail, and also managed to obtain one of the best rums in the world, Zacapa XO for us.We will visit this and other Velas Resorts in the future. The grand-kids are ready to go back now!!Familia Ayestas of New Orleans, LA.

  • chacharn : Chicago's North Shore, Illinois
The BEST all inclusive resort

This is our second time visiting Grand Velas Playa Del Carmen this year. The resort is beautiful, the staff is all outstanding, food is the best food I've ever had at an all inclusive, drinks are delicious, rooms are huge and beautiful. The grounds are meticulously groomed by the staff and everyone is so friendly and helpful. The wait staff at the pool and beach are amazing! We love Luis, Pedro and Orlando! Those three spoiled us while we were there! Also, every morning we had breakfast at Azul and Carlos was great! We did chose to tip all the staff. They really work hard and truly deserve the extra $$. We have only stayed in the Ambassador area since we have kids but the Zen and Grand areas are beautiful as well. All of the restaurants are delicious, especially Sen Lin in the Zen area. In the Ambassador area they have a karaoke bar for the kids and every night they usually have some sort of show that goes on in the garden area of the Ambassador pool for about an hour. One night it was a circus show, another night was a fire show, etc. They also have a kids and teen club though our kids didn't visit either of those. The pool at the Ambassador area is large and beautiful. We spent most of our time this last trip at the beach area since Luis, Pedro and Orlando were taking such good care of us! The beach does have some rocky areas and there has been some seaweed there but the resort is really on top of clearing away the seaweed. You can definitely avoid the rocky areas but if you are concerned you can always bring water shoes. People wonder why this all inclusive resort is more expensive then some of the others and it's because they really provide amazing customer service and the food, drinks and amenities are top notch. I've been to those other all inclusive resorts; trust me and try this one and you won't go back to the others. You won't be disappointed!

  • Varchia M : Seabrook, Texas
crazy rain

Always beautiful BUT a medium to heavy storm was hovering.Playa de Carmen has definitely grown larger than cozumel!!!!!The beaches are better here though. Great restaurants and always friendly people. I do not believe there is a bad hotel, you just need to decide if you want to wake up and see the carribean or walk a block( very short ).You can stay @ a smaller hotel and have drinks @ the larger hotel.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet and a la carte breakfast, lunch and dinner
  • Mini-bar restocked daily (water, soft drinks, and beer)
  • Unlimited domestic and select international drinks
  • Snacks
  • Concierge service
  • Introduction to scuba diving in pool (once/stay)
  • Live music
  • Pilates
  • Ping-pong
  • Stretching
  • Yoga
  • Kayaking
  • Tennis
  • Volleyball
  • Waterpolo
  • 539 suites
  • 8 restaurants
  • 6 bars (including a swim-up bar)
  • Pools
  • Whirlpool 
  • Spa (fee)
  • Beauty salon (fee)
  • Convention facilities (fee)
  • Disco
  • Gym
  • Medical services (fee)
  • Shops
  • WiFi (fee)

Grand Class Suite

  • 1 King bed or 2 queen beds
  • Exclusive for adults and teens 16+
  • Private terrace 
  • Views of the ocean 
  • Bathroom with Jacuzzi and rain shower
  • Pillow menu
  • Nespresso machine
  • Lounge area
  • Down comforters
  • Plunge pool 
  • DVD Player
  • Massage table
  • Whirlpool tub
  • 42inch plasma TV
  • Maximum occupancy 4 people

Grand Class Presidential Suite

  • 1 king bed and 2 queen beds
  • 2 bedrooms
  • Ocean view
  • Pool for two
  • 50 minute massage per person per day
  • In suite massage area
  • Living and dining room
  • Nespresso machine
  • Premium liquor
  • Poolside butler service
  • Maid service
  • VIP transportation to and from airport
  • Butler service
  • Pillow menu
  • Interior Jacuzzi
  • 42 inch TV
  • Double rain showers
  • Walk in closet

Ambassador

  • 1 king or 2 queen beds
  • Private terraces
  • Ocean view
  • Interior Jacuzzis
  • Mini bars
  • Cable TV
  • Down comforters
  • Pillow menu
  • Bathrobes
  • Sitting area
  • Individual climate control
  • Daily turndown service
  • Maximum occupancy 3 adults or 2 adults and 2 children

Ambassador Pool

  • 1 king or 2 queen beds
  • Private terraces with plunge pool
  • Ocean view
  • Nespresso machine
  • Interior Jacuzzis
  • Mini bars
  • Cable TV
  • Down comforters
  • Pillow menu
  • Bathrobes
  • Sitting area
  • Individual climate control
  • Daily turndown service
  • Maximum occupancy 3 adults or 2 adults and 2 children

Ambassador Governor Suite

  • 1 king bed and 1 sofa bed for 2
  • Private terraces with plunge pool
  • Ocean view
  • Interior Jacuzzis
  • Mini bars
  • Massage room
  • Private butler
  • VIP transportation to and from airport
  • 50 minute massage per day
  • Double rain showers
  • Cable TVs
  • Down comforters
  • Pillow menu
  • Bathrobes
  • Sitting area
  • Individual climate control
  • Daily turndown service
  • Maximum occupancy 3 adults or 2 adults and 2 children

Ambassador Presidential Suite

  • 1 king bed and 2 queen beds
  • Private terraces with plunge pool
  • Private bar
  • Ocean view
  • Interior Jacuzzis
  • Mini bars
  • Private butler
  • Poolside butler
  • Private maid service
  • VIP transportation to and from airport
  • 50 minute massage per day
  • Double rain showers
  • Cable TVs
  • Down comforters
  • Pillow menu
  • Bathrobes
  • Sitting area
  • Individual climate control
  • Daily turndown service
  • Maximum occupancy 3 adults or 2 adults and 2 children

Zen Grand Suite

  • 1 king or 2 queen beds
  • Jungle View
  • Private terrace
  • Jacuzzi in bathroom
  • Mini bar
  • Bathrobes
  • 42inch plasma TV
  • Pillow menu
  • Nespresso machine
  • Individual climate control
  • Daily turndown service
  • Maximim occupancy 3 adults or 2 adults and 2 children

Zen Grand Pool Suite

  • 1 king or 2 queen beds
  • Jungle View
  • Private terrace with plunge pool
  • Down comforters
  • Sitting area
  • Jacuzzi in bathroom
  • Mini bar
  • Bathrobes
  • 42inch plasma TV
  • Pillow menu
  • Nespresso machine
  • Individual climate control
  • Daily turndown service
  • Maximim occupancy 3 adults or 2 adults and 2 children

Zen Grand Presidential Suite

  • 1 king and 2 queen beds
  • Jungle View
  • Private outdoor garden
  • 1 or 2 bedroom suite
  • 2 bathrooms - one with rain shower and one with Jacuzzi
  • Living room with dining table
  • Floor to ceiling windows
  • Open air shower
  • 50 minute massage per day
  • Suite and poolside butler
  • VIP transportation to and from airport
  • Private terrace with plunge pool
  • Down comforters
  • Sitting area
  • Jacuzzi in bathroom
  • Mini bar
  • Bathrobes
  • 42inch plasma TV
  • Pillow menu
  • Nespresso machine
  • Individual climate control
  • Daily turndown service
  • Maximim occupancy 3 adults or 2 adults and 2 children
Kids Deal - Two children under 4 stay and eat free.

For the Kids - Kids' Club (ages 5 to 12), Playground, Children's pool and Babysitting for a fee (subject to availability).

Offers subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Grand Velas Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Velas Riviera Maya
Carretera Cancun Tulum Km. 62 Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.