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Grand Velas Riviera Maya

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
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Our Opinion

A resort that has some mixed reviews. This would be a suitable resort for couples and small groups. There had been some complaints with regards to servicing larger groups. Those who are traveling with large groups experienced slower service than others. Make sure that you either utilize the butler service, or get to the beach early to reserve seats, as it gets incredibly busy later on during the day. The resort itself however is beautifully maintained. Families will enjoy the activities and entertainment that is offered for kids.


Overview
Set on over 80 acres of protected mangroves, jungle and natural freshwater wells locally known as cenotes, Grand Velas Riviera Maya enjoys over 1,000 feet of pristine white sand beach. Diverse luxury accommodation options include uniquely exotic garden suites, oceanview suites around the central infinity pool, and oceanfront suites for guests age 12 and up with private plunge pools overlooking the azure Mexican Caribbean. With separate family and adult sections, Grand Velas is the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA.

Location: Beachfront, Approximately 35 km from the Cancun airport

Highlights
  • Room service 24 hours a day
  • "Grand Velas Spa"
  • Kids Club
  • Awarded with the "AAA Five Diamond Award"
  • Free wifi

tripadvisor Traveler Reviews
  • 2014vacationer : Jacksonville, Florida
Lovely resort- but a few disappointments

I am sitting at the pool at the Grand Velas Resort. We heard about the wonderful service here. The pool is rather crowded & when I approached Ignacio about simply finding a place to sit, I was definitely not whisked away where he finds me a a chair and lays out a towel (as written in previous reviews). In contrast, he basically let me know that I am on my own to locate a seat & good luck at that. The resort publishes a wonderful schedule of activities for the week. When we first arrived, we planned our day around the activities schedule. This is before we learned that they do not adhere to this schedule at all. We approached many different managers about this. They were for the most part very unapologetic. We grew tired of waiting for scheduled activities to take place. No one wants to spend their $ 7000 vacation waiting around & frustrated.Food, rooms and grounds are amazing.

  • Suzie M :
Great value and service!

We just returned from a nice family trip at Grand Velas with our 4 sons (22,21,18,16). The resort is beautiful. We stayed at the Grand Class - adults only section on the first floor in rooms that faced the ocean and opened out onto the lawn. The rooms were super clean and spacious. Twice daily maid service was appreciated, especially in the boys' room.The service was friendly and attentive almost always. The only frustrations occurred at breakfast when we wanted more coffee, water or the check and the waiters seemed overwhelmed with diners. The waitstaff at evening meals was always top-notch. Kevin, our beach attendant, was by far the most accommodating and best service provider during our stay. He was constantly running drinks and food to all of the people on the beach, He was so friendly, eager to please and remembered us each day. I must say that all of the staff at the resort is so friendly. Every person acknowledges you and they all speak incredible English.As for the beach, the sand is beautiful but the ocean was choppy while we were there. Strong breezes (wind) meant that the beach umbrellas could not be opened which drove many away and to the pool seeking shade. As others have mentioned, it is annoying that people "save" lounge chairs in prime locations and then don't surface for hours. The management should figure out a way to handle this situation. Also, kayaks are the only thing included at the beachfront. Hobie Cats and snorkel equipment are not included which was surprising. The food was very good and presented nicely. The breakfast buffet was a great way for 4 teenage/young adult boys to load up for the day. They also took advantage of room service offered, ordering food before dinner each night! Some of the portions are small - a "haute cusine" feel. The drinks were pretty good, but the wine served is middle of the road variety. There is food available anytime of the day or night!I had read that there isn't much night life at Grand Velas, and we weren't necessarily looking for that, but we were perplexed at how quiet it was after dinner when the resort was full. There was a beautiful "sports" bar at the Zen area that purported to be open until 3 am. The boys wanted to see if any of other college-aged kids were around so we went over to check it out. There were maybe 5 people there! Then the same at the Piano Bar and the Karaoke Bar. It's not the kind of resort where you can easily meet the other guests. This is not a criticism, just an observation. We were surprised several days into our trip when several Presidents' Clubs showed up. One group in particular was not well-behaved. They were older 20s-30s who displayed little decorum, taking over the quiet adult pool and bar, yelling obscenities, playing their own music on the beach, and carrying on outside the rooms well into the night. It really changed the feel of the area and not for the better! Other family members were staying in the Zen section. We went over to that pool once or twice in the afternoon when the beach got too windy/chilly. It was very nice and quiet with the same level of good service at the Ambassador and Grand Class. The lunch buffet there was great and there were very few people. There is also a small mini-golf area that was a fun diversion. It would have been nice if the resort had tennis courts, croquet, shuffleboard or the like. There was ping pong and volleyball. We all used the gym and it was nice and the equipment was in good condition. However, if you are a runner and don't like running on the beach, it is difficult. The resort driveway would be a good path, but they discourage people from running/walking on it as it is busy and there is not a pedestrian path. We took a trip to the Mayan ruins at Tulum one morning on an excursion we arranged through the concierge. You can hire a guide when you get there. It was a worthwhile sidetrip. All in all, we were very pleased with our stay at Grand Velas and would consider returning.

  • Chris R : Dallas, Texas
Amazing venue for a relaxing vacation for couples or families

This is one of our favorite hotels. We have visited for a week every February since 2012; also went one summer in June 2014 for a mini family reunion. This is a wonderful hotel that is all inclusive. The service and the food is superb; with 7 restaurant to choose from. The staff is super friendly and cordial. We love visiting the resort because the service and food is fabulous and the staff really pampers you during your stay. The rooms are large and very comfortable. We would highly recommnd this resort and have to many family and friends. Our grandchildren were younger than 6 years old the two times that have been with us and they love going. They really enjoy the pools; which have amazing views of the ocean. We have also visited the Spa on each trip. By far the best Spa we have been to and very worth experiencing.

  • Yvonne R :
Honeymoon and 10th anniversary trip

The resort exceeded all of our expectations! It was magnificent! The service was impeccable, we felt spoiled. Every restuarnt was 5 star. The design of every restaurant was phenomenal . The spa was out of this world. I cannot imagine who created the architecture. We felt like in another world. Worth every penny

  • btalley2017 : Austin, Texas
Wonderful Resort for discriminating travelers

We (myself and my wife and 3 kids 9,6,2) started at the Grand Riviera Princess a few resorts over and left after 2 nights because of poor service, terrible food, lack of nice central pool facilities, way too many people and rooms, aging facilities overall (covered up with lipstick), and mistreatment by management and were given no refund for our remaining 4 nights. We cut bait and made our way to what we were told as one of the nicest hotels in the area other than the Fairmont and a few other hotels. We arrived to Grand Velas on day 3 and felt the difference from the moment we entered the lobby. Better service, better facilities, amazing room, beautiful grounds, and we quickly found the food was incredibly good. The rooms are large/spacious and well kept. We stayed in the Zen portion of the hotel in the jungle (separate from the beach front hotel a short shuttle drive away) and it was amazing despite the shuttle ride to the beach. The private pool at the Zen part of the resort was 5 diamond and the service was great. The main pool near the beach is much larger and absolutely beautiful. There were more people but plenty of room in the pool and at the bar. The service wasn't quite as good at the big pool - the waiters just seemed a little distracted for some reason. But we were willing to overlook that minor hurdle and just get our own drink given how fast we were wanting to fill them up. The beach is very nice for relaxing. The are rocks on the bottom under the water so it isn't great for hanging out in the water accept for a few areas but the sand on the beach is nice for playing and hanging out. There are large waive breakers that obstruct the view a little on the beach. But again, the pool area and beach area are pretty and are so nice that those things didn't bother us in the least. And there are still activities to do on/off the beach including volleyball, wave runners, scuba (they start in pool and take you out just off shore on boat), small catamaran, and kayaking.The restaurants at this hotel were amazing. The food was just really good and the service was great at the restaurants. Kids club was good as well. We had to pay for a dedicated babysitter for our 4 year old but the other two loved to hand out at kids club due to the fun friends and activities and our 4 year old got to hang out with the older two and the babysitter. There were nightly shows or activities at the big pool that lasted usually an hour. There was karaoke for the family a few nights. When I went jogging on the main street to the hotel they had a guy on a 4 wheeler follow me - without me asking - to keep me safe from passing cars. The shops are pricey but it is an all-inclusive resort so you just need to bring $200-$300 in cash $5, $10, $20 for tips to restaurant and room and pool servers. That may help get a little more attention at the pool.There is a conference center and there were a few company retreats at the hotel. But many of them brought their families who we enjoyed meeting. There is a part of the hotel for kids and a smaller part for adults only where they have their own pool on/by the beach. The gym is nice and kids club for teens was really nice.Overall, for a discriminating family who loves the very best hotels and services, we give it 5 stars. We really felt like we had taken a good vacation during and after the stay there. Our next trip we might bring other couple/kid friends to have more consistent company. But we weren't convinced staying in a room on the beach would have been a lot better than staying in the jungle hotel (Zen) due to the amazing rooms and privacy at Zen and the 5 diamond pool there - one of which was heated and that is where we swam pretty much every day. And that is where we got to know the most people and got the best service.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet and a la carte breakfast, lunch and dinner
  • Mini-bar restocked daily (water, soft drinks, and beer)
  • Unlimited domestic and select international drinks
  • Snacks
  • Concierge service
  • Introduction to scuba diving in pool (once/stay)
  • Live music
  • Pilates
  • Ping-pong
  • Stretching
  • Yoga
  • Kayaking
  • Tennis
  • Volleyball
  • Waterpolo
  • 539 suites
  • 8 restaurants
  • 6 bars (including a swim-up bar)
  • Pools
  • Whirlpool 
  • Spa (fee)
  • Beauty salon (fee)
  • Convention facilities (fee)
  • Disco
  • Gym
  • Medical services (fee)
  • Shops
  • WiFi (fee)

Grand Class Suite

  • 1 King bed or 2 queen beds
  • Exclusive for adults and teens 16+
  • Private terrace 
  • Views of the ocean 
  • Bathroom with Jacuzzi and rain shower
  • Pillow menu
  • Nespresso machine
  • Lounge area
  • Down comforters
  • Plunge pool 
  • DVD Player
  • Massage table
  • Whirlpool tub
  • 42inch plasma TV
  • Maximum occupancy 4 people

Grand Class Presidential Suite

  • 1 king bed and 2 queen beds
  • 2 bedrooms
  • Ocean view
  • Pool for two
  • 50 minute massage per person per day
  • In suite massage area
  • Living and dining room
  • Nespresso machine
  • Premium liquor
  • Poolside butler service
  • Maid service
  • VIP transportation to and from airport
  • Butler service
  • Pillow menu
  • Interior Jacuzzi
  • 42 inch TV
  • Double rain showers
  • Walk in closet

Ambassador

  • 1 king or 2 queen beds
  • Private terraces
  • Ocean view
  • Interior Jacuzzis
  • Mini bars
  • Cable TV
  • Down comforters
  • Pillow menu
  • Bathrobes
  • Sitting area
  • Individual climate control
  • Daily turndown service
  • Maximum occupancy 3 adults or 2 adults and 2 children

Ambassador Pool

  • 1 king or 2 queen beds
  • Private terraces with plunge pool
  • Ocean view
  • Nespresso machine
  • Interior Jacuzzis
  • Mini bars
  • Cable TV
  • Down comforters
  • Pillow menu
  • Bathrobes
  • Sitting area
  • Individual climate control
  • Daily turndown service
  • Maximum occupancy 3 adults or 2 adults and 2 children

Ambassador Governor Suite

  • 1 king bed and 1 sofa bed for 2
  • Private terraces with plunge pool
  • Ocean view
  • Interior Jacuzzis
  • Mini bars
  • Massage room
  • Private butler
  • VIP transportation to and from airport
  • 50 minute massage per day
  • Double rain showers
  • Cable TVs
  • Down comforters
  • Pillow menu
  • Bathrobes
  • Sitting area
  • Individual climate control
  • Daily turndown service
  • Maximum occupancy 3 adults or 2 adults and 2 children

Ambassador Presidential Suite

  • 1 king bed and 2 queen beds
  • Private terraces with plunge pool
  • Private bar
  • Ocean view
  • Interior Jacuzzis
  • Mini bars
  • Private butler
  • Poolside butler
  • Private maid service
  • VIP transportation to and from airport
  • 50 minute massage per day
  • Double rain showers
  • Cable TVs
  • Down comforters
  • Pillow menu
  • Bathrobes
  • Sitting area
  • Individual climate control
  • Daily turndown service
  • Maximum occupancy 3 adults or 2 adults and 2 children

Zen Grand Suite

  • 1 king or 2 queen beds
  • Jungle View
  • Private terrace
  • Jacuzzi in bathroom
  • Mini bar
  • Bathrobes
  • 42inch plasma TV
  • Pillow menu
  • Nespresso machine
  • Individual climate control
  • Daily turndown service
  • Maximim occupancy 3 adults or 2 adults and 2 children

Zen Grand Pool Suite

  • 1 king or 2 queen beds
  • Jungle View
  • Private terrace with plunge pool
  • Down comforters
  • Sitting area
  • Jacuzzi in bathroom
  • Mini bar
  • Bathrobes
  • 42inch plasma TV
  • Pillow menu
  • Nespresso machine
  • Individual climate control
  • Daily turndown service
  • Maximim occupancy 3 adults or 2 adults and 2 children

Zen Grand Presidential Suite

  • 1 king and 2 queen beds
  • Jungle View
  • Private outdoor garden
  • 1 or 2 bedroom suite
  • 2 bathrooms - one with rain shower and one with Jacuzzi
  • Living room with dining table
  • Floor to ceiling windows
  • Open air shower
  • 50 minute massage per day
  • Suite and poolside butler
  • VIP transportation to and from airport
  • Private terrace with plunge pool
  • Down comforters
  • Sitting area
  • Jacuzzi in bathroom
  • Mini bar
  • Bathrobes
  • 42inch plasma TV
  • Pillow menu
  • Nespresso machine
  • Individual climate control
  • Daily turndown service
  • Maximim occupancy 3 adults or 2 adults and 2 children
Kids Deal - Two children under 4 stay and eat free.

For the Kids - Kids' Club (ages 5 to 12), Playground, Children's pool and Babysitting for a fee (subject to availability).

Offers subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Grand Velas Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Velas Riviera Maya
Carretera Cancun Tulum Km. 62 Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.