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Grand Velas Riviera Maya

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Kids
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Our Opinion



Overview

Set on over 80 acres of protected mangroves, jungle and natural freshwater wells locally known as cenotes, Grand Velas Riviera Maya enjoys over 1,000 feet of pristine white sand beach. Diverse luxury accommodation options include uniquely exotic garden suites, oceanview suites around the central infinity pool, and oceanfront suites for guests age 12 and up with private plunge pools overlooking the azure Mexican Caribbean. With separate family and adult sections, Grand Velas is the only family-friendly All-Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA.

Location: Beachfront, Approximately 35 km from the Cancun airport


Highlights
  • Room service 24 hours a day
  • "Grand Velas Spa"
  • Kids Club
  • Awarded with the "AAA Five Diamond Award"
  • Free Wi-Fi

tripadvisor Traveler Reviews
  • danteb234 :
Paradise

We stayed here last week for our 17 year anniversary. Everything was beautiful. Everyone at the resort were so welcoming and helpful. The resort itself was peaceful and just flat out gorgeous. We stayed in the Ambassador Pool Suite and our room had a great view of the ocean. I got up every morning and sat by our personal mini pool overlooking that ocean and read my Bible. It felt like I was in Gods direct presence every morning.

  • DEGALR : Billericay, United Kingdom
Best Holiday Ever

Best Holiday Ever, we were here last Christmas & New Year and we amazed by everything then so decided to go bad this summer. We were pleasantly surprised that they had raised the benchmark again as everything at the resort had improved across the whole resort (didn't think it ws possible given Christmas's experience) . Great job by Rodolfo the MD and his team Rene, Adonahi & Amy. Cant thank you and your team member's enough for such a fantastic stay and we are so looking forward to our next visit. People that turned our Amazing holiday into a Fantastic Vacation, firstly the warm welcome we received from Amy and her team but our butler Marco Ortiz went above and beyond anything we have had re service and advice before. He transformed our holiday experience and with local knowledge and advice helped our holiday become the Fantastic Experience it was. Then there was the pools side experience; you should never be without Gloria advising you on your Spa and Poolside treatment options & Vittorio is the best masseuse i have ever encountered. We were then spoiled by Pedro & team members around the main pool and Carlos at the Grand Class pool did an out stand job , remembering our preferences from our last visit and he made everything possible again helping this become our Best Holiday ever. Felipe the main barman at the Grad Class pool part from serving great cocktails got us into suero ( think that's the spelling) really refreshing and great way to start your day. The restaurant's are all amazing we always find it difficult to choose our overall favourite so I wont but you must try Chaka its incredible Mayan selection its a must . Also Azul the Ambassador main restaurant for breakfast lunch and dinner, staff were brilliant at each sitting. Try the a'la carte menu there if nothing takes your fancy you wont be disappointing with it either and they also will cook off the menu or if you have special dairty needs nothing it too much trouble, same in all the restaurants really. Said I wasn't naming a favorite but look back it has to be Piaf closely followed by Lucca (Israel is the maitre'D ) he is very welcoming. Nearly forgot trips and excursions Carlos who will help you book all your activities, ask him as his local knowledge is very comprehensive and will guide you through your booking and share his thought's as he is not just trying to get you to book stuff. Our day was never complete without a friendly night cap at the Piano bar with Jerome, the Kio bar is amazing but Jerome made the Piano bar special for us. Daily lunch time and evening entertainment are great also remember to check out the activities list in your room as we missed a lot of things because we had been before & we knew it all BUT things change and you will miss out. I discovered the Tequila tasting on the beach on day with my new friend Jesus, he was one of the (we called them Ninja's) as they made stuff happen in the background. Let me explain ... my wife and I liked certain house wines so where ever we were they made sure it was stocked up... not that we are big drinkers but its the attention to detail that makes this the best resort we have ever stayed at and why its the Best Holiday Ever and we will be going back as they just continue to improve, reinvent and provide a Fantastic Holiday Experience.

  • FloridaMike69 : Orlando, Florida
A Great Place to Pamper Yourself

The Grand Velas Resort is a very high-end all-inclusive, all suites property in Playa del Carmen, Mexico. About a 40-minute drive from the airport and almost 60 minutes to Cancun's main tourist area, the resort sits among the mangroves by the white sand beaches and blue waters of the Gulf of Mexico. The hotel has 3 main areas within the resort, each with its own check-in area, dining and pool areas, and sleeping rooms. One is a family friendly section, there's a quiet/Zen section and an adults only section. You'll want to experience a little bit of each section before you leave, and the resort shuttles circle between each of the 3 lobbies and the spa lobby in order to get you where you want to be. (We never waited more than 3 minutes no matter what time of day or night). The guest suites are spacious, with a large seating areas, wall to wall sliding doors to large terraces or balconies, big screen plasma TV's and Wi-Fi, hot tubs or Jacuzzis, separate walk-in showers, and all the high end bathing amenities you may need. The adult only suites open out to terraces with private plunge pools. All suites also come with a fully stocked mini bar of which everything will be replenished daily except the alcohol (unless requested for an added fee). Food and drinks are for the most part complimentary being an all-inclusive resort. A few "upgrades" as you may call them, to the normal all inclusive dining experience include having 2 wine lists (one all included and one with small added charges for slightly higher price point items), better restaurant selections with higher quality food items on the menus, and the encouragement of the resort staff to have dinner as usual and then order some food from suite services before the end of the night. We did and found the sushi, the steak, and several other items on the menu to be unexpectedly amazing!! The one thing that is expected at an all inclusive property, is alcohol being available whenever you want it, and here there are bars, restaurants and lounges at every turn, so finding free liquor is no problem at all. There is a holistic spa and fitness center offering Zumba, Pilates, tai chi, yoga classes and personal trainers, a teens' club, a kids' club, and an endless list of free outdoor activities, including kayaks, pedal boats, snorkeling, bicycle tours, beach volleyball, water polo, ping-pong, bocce ball, mixology classes, flag football, darts, treasure hunts, arts and crafts, and instruction on sand castle building. Not to forget the many infinity pools and hot tubs on property, the beautiful white sand beaches and warm blue waters of the Gulf of Mexico. My only complaint was being there on business and not getting to enjoy and indulge in all that the resort has to offer. I guess that means I need to go back, on a real vacation next time!!

  • Rose G : Calgary, Canada
Amazing resort!!!

The only reason for 4 stars, is the beach... it was almost impossible to enjoy the ocean because it was full of rocks:(. The pool on the other hand was great!! Amazing service and unbelievable food. Overall amazing resort!

  • Manuel O : Bogota, Colombia
Luxury and great vacation

We have been coming during the last 3 years and every time we are surprised with the great acomodaciones, great food, superb service, with lots of nice things to do in the facility and its surroundings. This place is a must in the Cancun/ Playa del Carmen area.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet and a la carte breakfast, lunch and dinner
  • Mini-bar restocked daily (water, soft drinks, and beer)
  • Unlimited domestic and select international drinks
  • Snacks
  • Concierge service
  • Introduction to scuba diving in pool (once/stay)
  • Live music
  • Pilates
  • Ping-pong
  • Stretching
  • Yoga
  • Kayaking
  • Tennis
  • Volleyball
  • Waterpolo
  • 539 suites
  • 8 restaurants
  • 6 bars (including a swim-up bar)
  • Pools
  • Whirlpool 
  • Spa (fee)
  • Beauty salon (fee)
  • Convention facilities (fee)
  • Disco
  • Gym
  • Medical services (fee)
  • Shops
  • Wi-Fi 

Grand Class Suite

  • 1 King bed or 2 queen beds
  • Exclusive for adults and teens 16+
  • Private terrace 
  • Views of the ocean 
  • Bathroom with Jacuzzi and rain shower
  • Pillow menu
  • Nespresso machine
  • Lounge area
  • Down comforters
  • Plunge pool 
  • DVD Player
  • Massage table
  • Whirlpool tub
  • 42inch plasma TV
  • Maximum occupancy 4 people

Grand Class Presidential Suite

  • 1 king bed and 2 queen beds
  • 2 bedrooms
  • Ocean view
  • Pool for two
  • 50 minute massage per person per day
  • In suite massage area
  • Living and dining room
  • Nespresso machine
  • Premium liquor
  • Poolside butler service
  • Maid service
  • VIP transportation to and from airport
  • Butler service
  • Pillow menu
  • Interior Jacuzzi
  • 42 inch TV
  • Double rain showers
  • Walk in closet

Ambassador

  • 1 king or 2 queen beds
  • Private terraces
  • Ocean view
  • Interior Jacuzzis
  • Mini bars
  • Cable TV
  • Down comforters
  • Pillow menu
  • Bathrobes
  • Sitting area
  • Individual climate control
  • Daily turndown service
  • Maximum occupancy 3 adults or 2 adults and 2 children

Ambassador Pool

  • 1 king or 2 queen beds
  • Private terraces with plunge pool
  • Ocean view
  • Nespresso machine
  • Interior Jacuzzis
  • Mini bars
  • Cable TV
  • Down comforters
  • Pillow menu
  • Bathrobes
  • Sitting area
  • Individual climate control
  • Daily turndown service
  • Maximum occupancy 3 adults or 2 adults and 2 children

Ambassador Governor Suite

  • 1 king bed and 1 sofa bed for 2
  • Private terraces with plunge pool
  • Ocean view
  • Interior Jacuzzis
  • Mini bars
  • Massage room
  • Private butler
  • VIP transportation to and from airport
  • 50 minute massage per day
  • Double rain showers
  • Cable TVs
  • Down comforters
  • Pillow menu
  • Bathrobes
  • Sitting area
  • Individual climate control
  • Daily turndown service
  • Maximum occupancy 3 adults or 2 adults and 2 children

Ambassador Presidential Suite

  • 1 king bed and 2 queen beds
  • Private terraces with plunge pool
  • Private bar
  • Ocean view
  • Interior Jacuzzis
  • Mini bars
  • Private butler
  • Poolside butler
  • Private maid service
  • VIP transportation to and from airport
  • 50 minute massage per day
  • Double rain showers
  • Cable TVs
  • Down comforters
  • Pillow menu
  • Bathrobes
  • Sitting area
  • Individual climate control
  • Daily turndown service
  • Maximum occupancy 3 adults or 2 adults and 2 children

Zen Grand Suite

  • 1 king or 2 queen beds
  • Jungle View
  • Private terrace
  • Jacuzzi in bathroom
  • Mini bar
  • Bathrobes
  • 42inch plasma TV
  • Pillow menu
  • Nespresso machine
  • Individual climate control
  • Daily turndown service
  • Maximim occupancy 3 adults or 2 adults and 2 children

Zen Grand Pool Suite

  • 1 king or 2 queen beds
  • Jungle View
  • Private terrace with plunge pool
  • Down comforters
  • Sitting area
  • Jacuzzi in bathroom
  • Mini bar
  • Bathrobes
  • 42inch plasma TV
  • Pillow menu
  • Nespresso machine
  • Individual climate control
  • Daily turndown service
  • Maximim occupancy 3 adults or 2 adults and 2 children

Zen Grand Presidential Suite

  • 1 king and 2 queen beds
  • Jungle View
  • Private outdoor garden
  • 1 or 2 bedroom suite
  • 2 bathrooms - one with rain shower and one with Jacuzzi
  • Living room with dining table
  • Floor to ceiling windows
  • Open air shower
  • 50 minute massage per day
  • Suite and poolside butler
  • VIP transportation to and from airport
  • Private terrace with plunge pool
  • Down comforters
  • Sitting area
  • Jacuzzi in bathroom
  • Mini bar
  • Bathrobes
  • 42inch plasma TV
  • Pillow menu
  • Nespresso machine
  • Individual climate control
  • Daily turndown service
  • Maximim occupancy 3 adults or 2 adults and 2 children
Kids Deal - Two children under 4 stay and eat free.

For the Kids - Kids' Club (ages 4 to 12), Teen Club (ages 13-17), Playground, Children's pool and Babysitting for a fee (subject to availability).

Offers are subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Grand Velas Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Velas Riviera Maya
Carretera Cancun Tulum Km. 62 Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.