Grand Velas Riviera Maya

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Kids
  • Weddings
  • Bonus
Our Opinion



Overview

Set on over 80 acres of protected mangroves, jungle and natural freshwater wells locally known as cenotes, Grand Velas Riviera Maya enjoys over 1,000 feet of pristine white sand beach. Diverse luxury accommodation options include uniquely exotic garden suites, oceanview suites around the central infinity pool, and oceanfront suites for guests age 12 and up with private plunge pools overlooking the azure Mexican Caribbean. With separate family and adult sections, Grand Velas is the only family-friendly All-Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA.

Location: Beachfront, Approximately 35 km from the Cancun airport


Highlights
  • Room service 24 hours a day
  • "Grand Velas Spa"
  • Kids Club
  • Awarded with the "AAA Five Diamond Award"
  • Free Wi-Fi

tripadvisor Traveler Reviews
  • drivinggirl : Nj
Great stay at Grand Velas- Perfect for Multi Generational Group

We stayed at the Grande Class section- group of 11 from 16 to 80s. The rooms are beautiful and very clean. I would compare the room to a Four Season/Ritz Carlton level. The plunge pool was not heated so only the 20somethings spent time in their pool. Rooms had turn down service, with chocolate, robes, slippers, large walk in closet and plenty of outlets. The resort does not have curling or flat irons nor sunscreen at the pools or on the beach.All of the staff we encountered was friendly and helpful- props to the beach crew: Donato, Pablo and Antonio. David- beverage manager always said hello and whipped up something special after chatting with us at the liquor tastings. The concierge staff were very helpful.The liqour was premium shelf and the included wine was very good. The food in general was good and we truly enjoyed our breakfast on our balcony every morning. As a former food critic, I am particularly difficult about food. Piaf was definitely our group's favorite. We even had dessert there when we had eaten at another resort restaurant. The service was always professional and efficient. For lunch Azure buffet was great for salad and taco lovers. Autor is the 5 diamond restaurant. Our first meal there was delicious and service exemplary. Unfortunately our second Autor meal- food still delicious but service really bad- absent and totally lacking. Autor food offerings are not for everyone as it embraces molecular gastronomy and a few unique ingredients. Really have nothing positive to say about the other resort restaurants so will not go on about them. Our favorite lunch was a special day where the beach bbq arranged for a fisherman to catch fish and then chefs from all of the restaurants prepared them in their unique style and grilled them. Really delicious and memorable meal on the sand!We never had a problem securing beach chairs and umbrellas. The water sports shack is not owned by Grand Velas so there is a charge for everything but kayaks. Was able to swim laps in the adult only, salt water pool, a lot of mornings. We thought the gym was adequate but the elliptical machines could be upgraded and all of the cardio machines could use screens. There was water and cold towels at the gym.We stayed Christmas week and it was very expensive but every one had a good time. and so it was a successful extended family vacation. I do not usually stay at all inclusives but we had stayed at Beaches Turks and Caicos years ago with this same crew and GV was levels above with respect to the overall resort plant, rooms, service.

  • Shaun G :
Amazing Time, Amazing Service

This trip was absolutely phenomenal. It exposed me to beauty I had never experienced beforehand. Not only was the scenery epic, the service was completely 5-star. Everyone was so kind and accommodating, especially activities coordinator Angel Calzada. He made us feel right at home and went the extra mile to make sure we felt comfortable. Not only is he great at what he does, he's also full of laughs. On top of this fantastic resort is kind, helpful, caring individuals. It's definitely worth the price.

  • akotspt : New York City, New York
Great Vacation

Impeccable service. Great spacious and spotless rooms . Concierge as well as head and supporting staff of the resort go above and beyond to make your stay unique and memorable. Food selection is ample and fresh. Many activities for children as well as a variety of entertainment for adults and children alike.

  • lezo2018 :
Best resort

This is the most amazing resort we have ever been to and we have be to a lot of other 5 star resorts! The zen section is great you feel like your in the jungle. It only takes a few min shuttle ride to get to other places it is not problem at all. The staff is amazing everyone is so kind and you can tell they really want to help you and make your stay perfect. The food was also amazing the room and everything was on point!! We can’t wait to go back!

  • mooshooloo : St. Paul, Minnesota
Best luxury all inclusive vacation

We have visited Grand Velas for the last 7-8 years. This resort simply sets the bar for luxury all-inclusive vacation, period. Everything is awesome. The pools are great, the beach is pristine, the food is incredible and most importantly, the staff is wonderful and professional. We will continue to go there every year!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet and a la carte breakfast, lunch and dinner
  • Mini-bar restocked daily (water, soft drinks, and beer)
  • Unlimited domestic and select international drinks
  • Snacks
  • Concierge service
  • Introduction to scuba diving in pool (once/stay)
  • Live music
  • Pilates
  • Ping-pong
  • Stretching
  • Yoga
  • Kayaking
  • Tennis
  • Volleyball
  • Waterpolo
  • 539 suites
  • 8 restaurants
  • 6 bars (including a swim-up bar)
  • Pools
  • Whirlpool 
  • Spa (fee)
  • Beauty salon (fee)
  • Convention facilities (fee)
  • Disco
  • Gym
  • Medical services (fee)
  • Shops
  • Wi-Fi 

Grand Class Suite

  • 1 King bed or 2 queen beds
  • Exclusive for adults and teens 16+
  • Private terrace 
  • Views of the ocean 
  • Bathroom with Jacuzzi and rain shower
  • Pillow menu
  • Nespresso machine
  • Lounge area
  • Down comforters
  • Plunge pool 
  • DVD Player
  • Massage table
  • Whirlpool tub
  • 42inch plasma TV
  • Maximum occupancy 4 people

Grand Class Presidential Suite

  • 1 king bed and 2 queen beds
  • 2 bedrooms
  • Ocean view
  • Pool for two
  • 50 minute massage per person per day
  • In suite massage area
  • Living and dining room
  • Nespresso machine
  • Premium liquor
  • Poolside butler service
  • Maid service
  • VIP transportation to and from airport
  • Butler service
  • Pillow menu
  • Interior Jacuzzi
  • 42 inch TV
  • Double rain showers
  • Walk in closet

Ambassador

  • 1 king or 2 queen beds
  • Private terraces
  • Ocean view
  • Interior Jacuzzis
  • Mini bars
  • Cable TV
  • Down comforters
  • Pillow menu
  • Bathrobes
  • Sitting area
  • Individual climate control
  • Daily turndown service
  • Maximum occupancy 3 adults or 2 adults and 2 children

Ambassador Pool

  • 1 king or 2 queen beds
  • Private terraces with plunge pool
  • Ocean view
  • Nespresso machine
  • Interior Jacuzzis
  • Mini bars
  • Cable TV
  • Down comforters
  • Pillow menu
  • Bathrobes
  • Sitting area
  • Individual climate control
  • Daily turndown service
  • Maximum occupancy 3 adults or 2 adults and 2 children

Ambassador Governor Suite

  • 1 king bed and 1 sofa bed for 2
  • Private terraces with plunge pool
  • Ocean view
  • Interior Jacuzzis
  • Mini bars
  • Massage room
  • Private butler
  • VIP transportation to and from airport
  • 50 minute massage per day
  • Double rain showers
  • Cable TVs
  • Down comforters
  • Pillow menu
  • Bathrobes
  • Sitting area
  • Individual climate control
  • Daily turndown service
  • Maximum occupancy 3 adults or 2 adults and 2 children

Ambassador Presidential Suite

  • 1 king bed and 2 queen beds
  • Private terraces with plunge pool
  • Private bar
  • Ocean view
  • Interior Jacuzzis
  • Mini bars
  • Private butler
  • Poolside butler
  • Private maid service
  • VIP transportation to and from airport
  • 50 minute massage per day
  • Double rain showers
  • Cable TVs
  • Down comforters
  • Pillow menu
  • Bathrobes
  • Sitting area
  • Individual climate control
  • Daily turndown service
  • Maximum occupancy 3 adults or 2 adults and 2 children

Zen Grand Suite

  • 1 king or 2 queen beds
  • Jungle View
  • Private terrace
  • Jacuzzi in bathroom
  • Mini bar
  • Bathrobes
  • 42inch plasma TV
  • Pillow menu
  • Nespresso machine
  • Individual climate control
  • Daily turndown service
  • Maximim occupancy 3 adults or 2 adults and 2 children

Zen Grand Pool Suite

  • 1 king or 2 queen beds
  • Jungle View
  • Private terrace with plunge pool
  • Down comforters
  • Sitting area
  • Jacuzzi in bathroom
  • Mini bar
  • Bathrobes
  • 42inch plasma TV
  • Pillow menu
  • Nespresso machine
  • Individual climate control
  • Daily turndown service
  • Maximim occupancy 3 adults or 2 adults and 2 children

Zen Grand Presidential Suite

  • 1 king and 2 queen beds
  • Jungle View
  • Private outdoor garden
  • 1 or 2 bedroom suite
  • 2 bathrooms - one with rain shower and one with Jacuzzi
  • Living room with dining table
  • Floor to ceiling windows
  • Open air shower
  • 50 minute massage per day
  • Suite and poolside butler
  • VIP transportation to and from airport
  • Private terrace with plunge pool
  • Down comforters
  • Sitting area
  • Jacuzzi in bathroom
  • Mini bar
  • Bathrobes
  • 42inch plasma TV
  • Pillow menu
  • Nespresso machine
  • Individual climate control
  • Daily turndown service
  • Maximim occupancy 3 adults or 2 adults and 2 children
Kids Deal - Two children under 4 stay and eat free.

For the Kids - Kids' Club (ages 4 to 12), Teen Club (ages 13-17), Playground, Children's pool and Babysitting for a fee (subject to availability).

Offers are subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Grand Velas Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Velas Riviera Maya
Carretera Cancun Tulum Km. 62 Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

l