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Hard Rock Hotel Riviera Maya

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Golf
  • Weddings
  • Bonus
Our Opinion
A large resort with a huge pool area. Kids (and adults) will enjoy the waterslide! However, a lack of chairs by the pool is something the hotel needs to improve as it can be frustrating not being able to find a pool side chair unless you get up really early in the morning to claim one. The service here is very good, as is the kids club and entertainment staff. Some of the rooms and facilities do need updating at this resort, so in our opinion that brings the resort down a notch. The beach area here is man-made. Probably more along the lines of a 4 star, rather than 5 stars as some operators give it.

Overview
Everyone deserves the rock star treatment - couples, families, even kids. That's why the Hard Rock Hotel Riviera Maya offers both a family and adult side to create a one-of-a-kind all-inclusive experience for guests of all ages. The family section is comprised of 660 comfortable guestrooms, five tantalizing restaurants, four bars for the adults, multiple pools, endless water activities and a teen club. The adult side holds a very lucky 606 private guestrooms, four fine restaurants, four bars, plenty of pools, including a grotto pool that becomes a nightclub after hours, and one of the top-rated spas in the Riviera Maya.
 
Location: On its own man-made 200-yard beach cove, between Playa del Carmen and Puerto Aventuras. Only a 10 minute drive to Playa del Carmen, 1 hour from the airport and 90 minutes to downtown Cancun.

Highlights
  • Large beachfront pool with waterslide and kids area 
  • Daily activities, plus a teen lounge and kids club
  • "Heaven" adults-only section with private beach, restaurants and multiple pools
  • Modern, rock-themed decor and rooms
  • Free Wi-Fi throughout resort
  • All rooms feature a private balcony or terrace with hammock
  • AAA 4 Diamond Award

tripadvisor Traveler Reviews
  • nmd1506 : Austin,TX
Great Resort

Stayed here for one week June12-19th, 2017. We stayed on the Heaven side, adults only. One main complaint is the doors to the rooms don't have weatherstripping around them and the threshholds are wide open. Thus people walking and talking in the outside corridors can be heard, loudly.and difficult to sleep with the noise.The restaurants are all fabulous, Toro the steak house, Impanema Brazilian steak house, Zen, Japanese, and the Petit Citron, French, and Ciao Italian were all great places to eat, service is excellent. Los Gallos, Mexican wasn't that great for my taste. Some of the restaurants allow guests to bring their children in from the Hacienda (family) side. So be aware of this. But there was no screaming kids, thank goodness. The grounds are kept immaculate. This resort doesn't have a sandy beach right on the ocean. The coast line is rocky. They have lagoons with sand beaches set behind the coast line. There are fish in the lagoons, but don't bite. People were feeding the fish right at their feet. Our package included golf, we played the Hard Rock course and the Riviera Cancun course. Riviera course is about an hour ride from the hotel, but well worth it. A Jack Nicholas course and it is superb condition, the fairways are like walking on thick padded carpet. At both course the sand traps will eat you alive.I would definitely stay here again. The hotel is about 60 miles south of Cancun airport. So you'll have an hour ride..

  • kevinanth0nym :
Do NOT Spend the Money

I don't even know where to start now that I'm submitting this review through a survey sent to me by the Hard Rock, which I've already spent way too much time filling out. Basically, if you are a couple without kids, this is not your place. I'm sure it's great if you have children, since, ya know, there is a pool ... and a daycare ... and kids don't care about the quality of the food or the courtesy of the staff. But if you are a couple just trying to relax and enjoy yourselves, PLEASE do not waste your hard-earned cash on any of Hard Rock's "all-inclusive" packages. There are hundreds of other beautiful, all-inclusive options at your fingertips in any area that there is a Hard Rock Hotel. Stay in a resort where you are cared for, where people do not treat you as if they already have your money and don't need to do anything more; better yet (and if in Mexico, like us) a resort where you can order and eat authentic Mexican food! What a concept! Choose a place where housekeeping will clean your room for you (they didn't tend to ours). Spend your money on a hotel where your room service order arrives faster than two hours and is CORRECT when you receive it.. Invest in a vacation stay where the staff members are compassionate about your fiance's medical condition. ESPecially if you have any special requests or will be needing a specific service, I beg you -- Research a superior resort.

  • Grandmakathi :
Hard Rock Resort

Great place to be! Excellent service, The staff is always super attentive and try to do everything possible to keep you happy. Very clean property. .Food has been wonderful and never ending all-inclusive Resort). So far, Toro Steak House is my favorite restaurant.

  • 828peggyp :
Place

This place is wonderful. The adult side was worth it. The variety of food was amazing. You can have Mexican, French, Italian, or Steakhouse. The drinks were plentiful. The entertianment was outstanding. Nice variety of bands.

  • Rob G :
The Hendrix experience

HardRock lives up to expectations. The first thing to do after check in is grab a guitar. I've been playing for a few years and it saved me from dragging my guitar through the airport - a real bonus. If you don't know how to play, there is a channel on TV for lessons.The beach area is amazingly clean and the staff comes by to get you plenty of drinks. There are plenty of dining options on the beach, however the food in their restaurants is better.If you are only traveling with adults book into the heaven side of the resort as the Hacienda side is for families with kids who like to run around. The vacation planners are great. On day 2 we were able to pick which excursions we wanted. In our case, Chichen Itza + cenote was a great experience and filled a whole day. We also got a free scuba lesson on site which compelled my teenager to sign us up at a planner to get real lessons while my wife spent her time doing one of their longer spa treatments. Additionally, we signed up for their jam band session which is tomorrow. No music experience is necessary, though my son is a drummer, wife bassist, and me a vocalist/guitarist. The drum slot was filled already so he will fill a keyboard slot. We are pretty geeked about it. There are many options with the planners, but do it early on your trip so you don't have to worry about what to do and when. There are plenty of restaurants on site with excellent food. The caffeto located in the lobby is a great spot to get coffee and ice cream whenever you want it. We ate ata different spot each night, but be aware, some restaurants don't allow children on the heaven side. The house cleaning service is grade A. The room was always clean and I wasn't worried about leaving things out. We used the in room safe for our travel documents and any cash so we wouldn't misplace or lose it. The hotel room we booked had 2 full size beds which was fine for our trip, but be aware, there isn't much privacy so don't plan on getting too amorous. I knew this going into the trip as I knew been here 5 times before... All in all, I give it 5 stars for overall satisfaction. If you are going to Mexico, you must stay at an all inclusive resort. It really does save you money for all it provides and no we aren't big drinkers either. It is nice to pay it all up front and not worry that the 4 bottles of water you drank pool side along with your margaritas and Irish coffees just cost you $50 and that doesn't include your sons sodas or wife's mixed drinks. AI is the way to go!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 Meals daily plus snacks
  • Unlimited a la carte lunch and dinner (reservations required) 
  • All drinks (domestic beer and cocktails, select international brands, house wine with meals)
  • 24hr room service 
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Top-shelf in-room liquor dispenser
  • Kids Club and Teen Club
  • Daily Activities
  • Pool & beachside service
  • Non-motorized water sports
  • Evening entertainment
  • Music Lab: DJ lessons, Jam band,  Video making and Studio Time
  • Unlimited phone calls to Canada (certain restrictions apply)
  • Free Wi-Fi in-room & resort wide

Sunwing's Smile At Hard Rock Hotel Riviera Maya Inclusions

  • 2 kids free when sharing room with 2 full paying adults (ages 4-12yrs all year round)
  • No single supplement (single pays the same price as the double rate) with up to 2 free kids ages 2-12yrs
  • Child rate for kids 13-17yrs
  • Family friendly check-in counter
  • Priority luggage delivery at arrival
  • Exclusive area at Ventanas restaurant for breakfast fun Sunwing guests (from 7am to 11am) restaurant is not exclusive for Sunwing
  • Exclusive area at Ventanas restaurant for lunch for Sunwing guests (from 11am to 4pm); restaurant is not exclusive for Sunwing
  • Nightly turn down service
  • Fruit basket upon arrival
  • Hard Rock surprise gift (special petite fours)
  • Beach bucket and toys for children
  • Amenities for the rooms: slippers, bathrobes, kids special room service menu, kids bath products, mini refrigerator with juices, bottles of water, yogurt, chocolate milk
  • Xbox 360/DVD player with selection of Xbox games upon request
  • Special Little Big Kids Club program
  • Smile program is exclusively to Sunwing except for free kids

**SMILE program only applies to families travelling with children. It will be honoured to reservations travelling as part of a wedding and social group, however children must be part of the reservation.

Celebrity Collection Inclusions

  • Welcome cocktail, cold towel service upon arrival
  • Private check in for Sunwing guests
  • Preferential room location (subject to category and availability)
  • Dedicated concierge desk or telephone service
  • Late check-out subject to availability
  • Nightly turndown service
  • 2 beach towels in room upon arrival
  • Use of bathrobes and slippers during stay
  • Free safety deposit box
  • Mini bar in room stocked daily
  • Premium bath amenities.
  • Liquor dispenser in room featuring (rum, vodka, whiskey and Tequila)
  • Coffee tea maker in room restocked daily
  • Unlimited a la carte dining (reservations not required)
  • Complimentary admission to Hydrotherapy at the spa
  • Complimentary wireless high speed internet connection in rooms, meeting rooms and public areas
  • Unlimited long distance phone calls from the room to Canada & Continental US.
  • $1,800 resort credit per room, per stay (some restrictions apply, subject to change, as per terms and conditions of the promotion).
  • Stay and play at all All Inclusive Collection resorts in Cancun / Riviera Maya (Hard Rock Hotel Cancun and Hard Rock Riviera Maya which has an adults section and family section) Transportation is not included. (Subject to hotel occupancy)
  • 24 hour room service
  • Double Jacuzzi and balcony

For bookings and travel up to Dec 23/16

Rock Royalty Level Amenities

Upon arrival you will be provided the phone number of a Rock Royalty Personal Assistant on-call to serve you. Whether it's champagne service by the beach or standing reservations at a romantic hotspot, upgrade your room to the Rock Royalty Level and let us orchestrate your stay.

  • Rock Royalty personal assistant (07:00 - 23:00)
  • Ironing service (2 items per person/per stay)
  • Upgraded full-size Rock Spa® bath products
  • Express luggage delivery
  • Complimentary shoe shine
  • Nightly petit fours
  • Aromatherapy and pillow menu
  • Spa tub preparation (with 24-hours notice)
  • Personal assistance with reservations (on and off property)
  • Priority reservations to picks® and mix® program
  • Complimentary 25-minute Couple's Massage at the Rock Spa
  • Access to Rock Royalty Area (varies by property)
  • VIP check-in and check-out
  • Late check-out until 3pm (available upon request)
  • Bonus Track (personal assistant will help review account and assist in express check-out)
  • Priority booking for bali beds ($)
  • Sleeping mask
  • Loofah sponge
  • 24-hour room service - select a la carte menu

The above inclusions are applicable for the following room categories:

  • Rock Royalty Level Deluxe Platinum King
  • Rock Royalty Level Deluxe Platinum Deluxe 
  • 1,264 rooms in 3-storey buildings
  • 6 Restaurants  
  • Snack bar
  • Lobby bar serving snacks & pastries
  • 4 bars & Billiard room
  • Disco
  • 5 outdoor pools, 2 indoor pools
  • 7 Jacuzzis
  • Lounge chair & towel service
  • 4 lit tennis courts
  • Volleyball court
  • Gift shops
  • Theatre
  • WiFi (in designated areas)
  • Luxury Spa with 103 treatment rooms including: saunas, whirlpools, aromatherapy, skin care, hydrotherapy, hand & foot treatments and body care (fee)
  • Extensive Fitness facilities including: 2 full indoor gyms, dive tank, cross-current pool, lap pool, indoor sound pool, climbing tower, obstacle course, spinning room, yoga hut, aerobics classes, Zen walking Labyrinth, meditation pond (fee)
  • Beauty salon (fee)
  • Laundry service (fee)
  • Conference facilities (fee)
  • Golf nearby (fee)

Deluxe Rooms include:

  • 1 King or 2 Double Beds
  • Alarm Clock
  • Iron & Ironing board
  • Telephone
  • Coffee Maker
  • Private Balcony
  • Hammock
  • Rock Spa Bath Amenities
  • Flat Screen Satellite TV
  • 24 hour room service
  • Complimentary WIFI access
  • Individually controlled air-conditioning
  • Digital Safe ( laptop size)
  • Hot tub 
  • Bathrobe and slippers
  • Personal liquor dispenser
  • Mini bar with soda, bottled water, juices, domestic beer and an in-room bottle of wine 
  • Maximum Occupancy 4, Maximum 2 Children


Other room categories also available, please inquire for details.


Restaurants

The Market

  • Buffet for breakfast and dinner
  • Theme buffet for dinner

Pizzeto

  • Pizzeria
  • Italian

Frida

  • a la carte
  • Mexican

Ipanema

  • a la carte
  • Brazilian

Zen

  • a la carte
  • Asian cuisine

Caffetto

  • Continental breakfast, snacks, coffee and tea

Toro (Heaven Section Adults Only)

  • a la carte for dinner
  • Steakhouse

Ciao (Heaven Section Adults Only)

  • a la carte for dinner
  • Italian

Le Petit Cochon (Heaven Section Adults Only)

  • a la carte for dinner
  • French

Los Gallos (Heaven Section Adults Only)

  • Mexican

Float

  • Snack Bar

Dive (Heaven Section Adults Only)

  • Snack Bar

Bars

  • Sun Lobby bar
  • Float Pool bar
  • The Cavern
  • Dive (Heaven Section Adults Only)
  • Martini Bar (Heaven Section Adults Only)
  • Rhythm Bar (Heaven Section Adults Only)
  • Club Heaven (Heaven Section Adults Only)


For the Kids - Kids pool, Kids Club for ages 4-12 and Teen Club for Ages 13-17.

The Little Big Club - Grab your all access pass and head over to the Little Big Club. Come sing, dance, dress up, build, and learn where kids can enjoy an array of ongoing activties in the Thomas & Friends Activity Depot, Barney's Music Room, Bob the Builder Construction Zone, and the Angelina Ballerina Dance Studio. Each room is packed with games, crafts, and activities to ensure every little rocker will have a ball.

 Child Policy

  • Children 3 years of age and younger sharing rooms with one paying adults: Free of charge
  • Child rate applies to children ages 4 through 17. Children's rate only applies if child (4-17 years) shares the room with 2 or more paying adults. Ages reported for children must be accurate at time of travel. Proof of age will be required upon check-in. In the event that the ages of children are incorrect at time of travel and adult rate is required, the difference in rate will be charged upon check-in. 

Facilities

  • Rock Spa with 75 treatment rooms
  • Steam rooms
  • Hydrotherapy current pools
  • Yoga Temple
  • Posh Beauty Salon
  • Body Rock Fitness Center

Treatments

  • Rhythm & Motion - immersive music-centric spa menu
  • Massage and Reflexology
  • Body scrubs
  • Body wraps
  • Facials
  • Rituals

Hard Rock Golf Club Riviera Maya - Located in the ideal area of Quintana Roo, the Hard Rock Golf Club Riviera Maya features stunning natural beauty surrounded by exotic wildlife and ancient Mayan ruins and it was designed by Robert von Hagge as one of the first courses of the modern era. Awarded the Trip Advisor Certificate of Excellence thanks to 18 flawless holes and 7,136 yards of challenging play.

Golf Special - Choose Unlimited Golf instead of $1800 Resort Credit. Offer valid when booking a minimum of 5 nights through Dec 23/16. Please inquire for more details.

Honeymoon Bonus - Receive a complimentary bottle of sparkling wine, Mini honeymoon cake, Honeymoon dinner (at selected restaurants), Guaranteed turndown service and breakfast in bed (upon request), Hydro spa tub experience (upon request). 

**Please request at the time of booking. Honeymoon couple must present proof of marriage within the past year.

Anniversary Bonus - Couples celebrating their anniversary during their stay will receive a complimentary mini cake. Couples celebrating their Silver & Gold anniversary during their stay will receive a complimentary bottle of sparkling wine, mini cake, honeymoon dinner (at selected restaurants) and late check out until 6:00pm (upon request and subject to availability).

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

$1800 Limitless Resort Credit or Unlimited Golf Promotion

Valid for booking until Dec. 23/16
Valid for travel: Dec. 16/15 - Dec.23/16
Minimum stay: 3 nights

Resort credit amounts vary depending on duration of stay and room category booked.
3 nights: $500 per room per stay
4 nights: $750 per room per stay
5-6 nights: $1,500 per room per stay
7-8 nights: $1,800 per room per stay
9-11 nights: $2,000 per room per stay
12-13 nights: $2,500 per room per stay
14 nights or more: $3,600 per room per stay

Rock Suite Platinum
3 nights: $1,000 per room per stay
4 nights: $1,500 per room per stay
5-6 nights: $3,000 per room per stay
7-8 nights: $3,600 per room per stay
9-11 nights: $4,000 per room per stay
12-13 nights: $5,000 per room per stay
14 nights or more: $7,200 per room per stay

Terms & Conditions: Limitless Resort Credit can be used towards golf, spa and beauty salon services, romantic and special dinner events, upgraded wine selection at restaurants, photo packages at Rock Shots®, selected take away products, The Colin Cowie Weddings Collection, and upscale experiences at ORO Night Club.
Service Fee: A 20% service fee will apply over the final price of all transactions using the Limitless Resort Credit promotion on all services or products. Service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance.

Resort Location Map


  • Hard Rock Hotel Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hard Rock Hotel Riviera Maya
Km 72, Carretera Cancun-Chetumal Solidaridad, Puerto Aventuras 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.