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Hard Rock Hotel Riviera Maya

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Golf
  • Weddings
  • Bonus
Our Opinion

A large resort with a huge pool area. Kids (and adults) will enjoy the waterslide! However, a lack of chairs by the pool is something the hotel needs to improve as it can be frustrating not being able to find a pool side chair unless you get up really early in the morning to claim one. The service here is very good, as is the kids club and entertainment staff. Some of the rooms and facilities do need updating at this resort, so in our opinion that brings the resort down a notch. The beach area here is man-made. Probably more along the lines of a 4 star, rather than 5 stars as some operators give it.


Overview

Everyone deserves the rock star treatment - couples, families, even kids. That's why the Hard Rock Hotel Riviera Maya offers both a family and adult side to create a one-of-a-kind all-inclusive experience for guests of all ages. The family section is comprised of 660 comfortable guestrooms, five tantalizing restaurants, four bars for the adults, multiple pools, endless water activities and a teen club. The adult side holds a very lucky 606 private guestrooms, four fine restaurants, four bars, plenty of pools, including a grotto pool that becomes a nightclub after hours, and one of the top-rated spas in the Riviera Maya.

 Location: On its own man-made 200-yard beach cove, between Playa del Carmen and Puerto Aventuras. Only a 10 minute drive to Playa del Carmen, 1 hour from the airport and 90 minutes to downtown Cancun.


Highlights
  • Large beachfront pool with waterslide and kids area 
  • Daily activities, plus a teen lounge and kids club
  • "Heaven" adults-only section with private beach, restaurants and multiple pools
  • Modern, rock-themed decor and rooms
  • Free Wi-Fi throughout resort
  • All rooms feature a private balcony or terrace with hammock
  • AAA 4 Diamond Award

tripadvisor Traveler Reviews
  • Kinneys7 : Cayucos
Amazing Vacation

We stayed at the 'Heaven' section of Hard Rock Riviera Maya and we were very happy with the resort. The rooms are very modern, comfortable and nicely decorated. The restaurants are all superior! The Hacienda side restaurants are all amazing as well.We were also surprised by the quality of the room service food- and the service was prompt as well. A special mention goes to Rogelio Flores at Frida. We were pressed for time and he was all over it- we received our full order in 15 minutes! The pools, lagoons and 'beach' are relaxing and fun. We especially liked the fish- they are plentiful and not shy! We snorkeled right there and never felt like we needed to go elsewhere.All in all, our vacation at hard Rock exceeded our expectations.

  • lisa M : Omaha, Nebraska
Outstanding service and fabulous accommodations at the Hard Rock Riviera Maya!

Every staff member we came in contact with was friendly and helpful. Our butlers, Mauricio and Luis were outstanding! They went out of their way to ensure we had a great vacation. We celebrated our wedding anniversary and they provided a door banner, rose petals, balloons and special desserts to make our celebration even more special. They were very informative and helpful with all the Hard Rock had to offer. Yoselin was very pleasant and helpful in understanding our package and booking our sunset sailing tour. The people managing the zip-line were encouraging and fun. Frida's and Le Petit Cochon had delicious food and exceptional service. Geraldine and the staff went out of their way to ensure we had a great experience. The buffets at the Market and Ciao! were excellent. They have the best cappuccino! Roberto at Heaven bar and Moreno at the lagoon bar provided good drinks and great service. The shows were impressive (Magic Show and Michael Jackson), the bands were really good (Stage band and the Beatles band). Everything was clean and well kept. The wifi worked great. All the cart rides between Heaven and Hacienda lobby were quick and fun. Rigo was delightful and helpful. There was always something fun to do and beautiful lagoons and pools to enjoy. Snorkeling in the lagoons was awesome! We couldn't have had a better time and would love to go back.

  • DonF123 : Sarnia
They Truly are 5 Star, all the way.

My first time I was so impressed with The quality, the service the venue that I bought a membership for this fantastic resort chain. Three times to the Hard Rock Mayan Riviera, once to Hard Rock Punta, once to Hard Rock Cancun. All go the extra mile to make your vacation the best. Worth every penny.

  • Bruno T : Sao Paulo, SP
Amazing Experience!!

Everything perfect, food, rooms, environment, service, people, views, acrivities, scenarios!! Variety of food is amazing, pools, beaches and service is the best! Rooms are very clean and confortable! The Loby is amazing to visit and provide such an experience!

  • sabrinaxyang : Minneapolis, Minnesota
Rivera Maya Trip, 08/19/2017-08/26/2017

My first experience at hard rock rivera maya was spectacular. Our butler Jaz was awesome! He exceeded our expectations and gave my family and I more than what we even expected out of this trip. Everyone at Rivera Maya was so hard working and very nice. Since my family and I were memberships, Jaz did a great job at booking our dinner reservations along with our pool side reservations. He also surprised my parents with the presidential suite which was very kind of him. Cheeks was an awesome waiter! My family and I loved how easy going he was. Overall this trip was a great experience and I would come back! Our driver, was also awesome! He picked my husband and I up in a white suburban SUV and was very kind as well. We can't wait to go back! :)

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 Meals daily plus snacks
  • Unlimited a la carte lunch and dinner (reservations required) 
  • All drinks (domestic beer and cocktails, select international brands, house wine with meals)
  • 24hr room service 
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Top-shelf in-room liquor dispenser
  • Kids Club and Teen Club
  • Daily Activities
  • Pool & beachside service
  • Non-motorized water sports
  • Evening entertainment
  • Music Lab: DJ lessons, Jam band,  Video making and Studio Time
  • Unlimited phone calls to Canada (certain restrictions apply)
  • Free Wi-Fi in-room & resort wide

Sunwing's Smile At Hard Rock Hotel Riviera Maya Inclusions

  • 2 kids free when sharing room with 2 full paying adults (ages 4-12yrs all year round)
  • No single supplement (single pays the same price as the double rate) with up to 2 free kids ages 2-12yrs
  • Child rate for kids 13-17yrs
  • Family friendly check-in counter
  • Priority luggage delivery at arrival
  • Exclusive area at Ventanas restaurant for breakfast fun Sunwing guests (from 7am to 11am) restaurant is not exclusive for Sunwing
  • Exclusive area at Ventanas restaurant for lunch for Sunwing guests (from 11am to 4pm); restaurant is not exclusive for Sunwing
  • Nightly turn down service
  • Fruit basket upon arrival
  • Hard Rock surprise gift (special petite fours)
  • Beach bucket and toys for children
  • Amenities for the rooms: slippers, bathrobes, kids special room service menu, kids bath products, mini refrigerator with juices, bottles of water, yogurt, chocolate milk
  • Xbox 360/DVD player with selection of Xbox games upon request
  • Special Little Big Kids Club program
  • Smile program is exclusive to Sunwing except for free kids

**SMILE program only applies to families travelling with children. It will be honoured to reservations travelling as part of a wedding and social group, however children must be part of the reservation.

Rock Royalty Level Amenities

Upon arrival you will be provided the phone number of a Rock Royalty Personal Assistant on-call to serve you. Whether it's champagne service by the beach or standing reservations at a romantic hotspot, upgrade your room to the Rock Royalty Level and let us orchestrate your stay.

  • Rock Royalty personal assistant (07:00 - 23:00)
  • Ironing service (2 items per person/per stay)
  • Upgraded full-size Rock Spa® bath products
  • Express luggage delivery
  • Complimentary shoe shine
  • Nightly petit fours
  • Aromatherapy and pillow menu
  • Spa tub preparation (with 24-hours notice)
  • Personal assistance with reservations (on and off property)
  • Priority reservations to picks® and mix® program
  • Complimentary 25-minute Couple's Massage at the Rock Spa
  • Access to Rock Royalty Area (varies by property)
  • VIP check-in and check-out
  • Late check-out until 3pm (available upon request)
  • Bonus Track (personal assistant will help review account and assist in express check-out)
  • Priority booking for Bali beds ($)
  • Sleeping mask
  • Loofah sponge
  • 24-hour room service - select a la carte menu

The above inclusions are applicable for the following room categories:

  • Rock Royalty Level Deluxe Platinum King
  • Rock Royalty Level Deluxe Platinum Deluxe 

PURE Rooms 

Deluxe Gold - PURE® – All the regular Deluxe Gold awesomeness with the addition of the PURE® standard. PURE® Hypo-Allergenic Rooms are designed to provide a better night’s sleep for all guests, especially allergy sufferers. In addition to our usual cleaning protocol, our PURE rooms undergo an additional seven-step process intended to reduce airborne particles and minimize the presence of potential irritants. This process includes installation of a state-of-the-art air purification system and treatment of all coverings and surfaces in the guest room. All PURE rooms are installed and maintained on an ongoing basis by PURE Solutions.

The Pure® Promise

  • Shock Treatment: This advanced shock treatment destroys nearly all of the mold and bacteria in every nook and cranny of the room.
  • Hypoallergenic Encasement For Mattress & Pillow: Soft, breathable micro-fiber coverings to allow for a more restful sleep.
  • All Surfaces Specially Treated: Upholstery and all soft surfaces are deep cleaned with a patented Pure® clean solution.
  • Air Purification System: State-of-the-art system proven to kill 98% to 100% of bacteria and viruses.
  • PURE Shield: This bacteriostatic barrier applied to all room surfaces makes it nearly impossible for bacteria and viruses to survive.
  • Deep Clean Air-Handling Unit: A Pure® treated air conditioning unit along with air clean filters results in healthier air circulating. Coils are deep cleaned and disinfected using PURE’s advances treatment.
  • PURE Tea Tree Oil Cartridge: Tea tree oil cartridge is installed into the air-handling unit to maintain sanitized conditions.

The above inclusions are only applicable for guests staying in the following room categories:

  • Deluxe Gold PURE King Bed
  • Deluxe Gold PURE Double Beds
  • Deluxe Gold PURE Heaven King Bed - Hard Rock Heaven Section (Adults only 18+)
  • 1,264 rooms in 3-storey buildings
  • 6 Restaurants  
  • Snack bar
  • Lobby bar serving snacks & pastries
  • 4 bars & Billiard room
  • Disco
  • 5 outdoor pools, 2 indoor pools
  • 7 Jacuzzis
  • Lounge chair & towel service
  • 4 lit tennis courts
  • Volleyball court
  • Gift shops
  • Theatre
  • Wi-Fi (in designated areas)
  • Luxury Spa with 103 treatment rooms including: saunas, whirlpools, aromatherapy, skin care, hydrotherapy, hand & foot treatments and body care (fee)
  • Extensive Fitness facilities including: 2 full indoor gyms, dive tank, cross-current pool, lap pool, indoor sound pool, climbing tower, obstacle course, spinning room, yoga hut, aerobics classes, Zen walking Labyrinth, meditation pond (fee)
  • Woodward Riviera Maya ($) - A 20,000 sq.ft. shrine to lifestyle sports which is built for thrills, and uniquely designed for all skill levels. The facility offers the following activities:
    • Launch ramp to foam pit
    • Jump to resi-landing
    • Trampolines
    • Cheer | Tumble floor
    • Indoor skatepark
    • ParkBoard™ and ParkSki™ training
    • Parkour Zone
    • Interactive digital media space
    • Café | Snack bar
    • DJ booth for music
    • Viewing platform for friends and families
  • Beauty salon (fee)
  • Laundry service (fee)
  • Conference facilities (fee)
  • Golf nearby (fee)

Deluxe Gold Heaven King or Double - Hard Rock Heaven Section (Adults only 18+)

  • Maximum occupancy: 2
  • 1 King bed or 2 Double beds
  • Hydro Spa Tub
  • Balcony with hammock
  • Liquor dispenser
  • Mini-bar contains sodas, bottled water, juices & domestic beer
  • Rock Spa® bath amenities
  • Bathrobes and slippers
  • LCD TV with satellite
  • Digital safe (laptop size)
  • Coffee maker
  • Individually controlled air-conditioning
  • Gardenview
  • Bathroom with shower
  • Purified water

Deluxe Diamond Heaven - Hard Rock Heaven Section (Adults only 18+)

  • Maximum occupancy: 2
  • 1 King bed
  • Exclusive beach bag (one per room/per stay)
  • Liquor dispenser contains premium brands
  • Hydro Spa Tub
  • CD/DVD Player (available upon request)
  • Bathroom with shower
  • Private check-in & out / Late check-out & early check-in (subject to availability)
  • Room with best views or locations (views and location varies per hotel)
  • Pillow menu
  • Nightly petit fours
  • Individually controlled air-conditioning
  • Balcony with hammock
  • Mini-bar contains sodas, bottled water, juices & domestic beer
  • LCD TV with satellite
  • Purified water
  • Bathrobes and slippers
  • Digital safe (laptop size)
  • Espresso/American coffee maker
  • Aromatherapy

Deluxe Platinum Sky Terrace Heaven - Hard Rock Heaven Section (Adults only 18+)

  • Maximum occupancy: 2
  • Access to a private sky terrace, lounge chairs, and hot tub
  • 1 King bed
  • Balcony with hammock
  • Liquor dispenser
  • Mini-bar contains sodas, bottled water, juices & domestic beer
  • LCD TV with satellite
  • Rock Spa® bath amenities
  • Bathrobes and slippers
  • Coffee maker
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Private BBQ service available in sky terrace at extra cost ($)
  • Oceanview
  • Bathroom with shower
  • Purified water

Rock Royalty Level Deluxe Platinum Heaven King - Hard Rock Heaven Section (Adults only 18+)

  • Maximum occupancy: 2
  • Please see All Inclusive section for Rock Royalty Level Amenities
  • Hydro Spa Tub
  • 1 King bed
  • Air-conditioning with individual climate controls
  • Private bathroom with shower
  • Balcony with hammock
  • Premium liquor cabinet
  • Mini-bar (stocked with beer, juices, soft drinks, water and snacks)
  • LCD TV with satellite
  • Bathrobes and slippers
  • Digital safe (laptop size)
  • Espresso coffee machine
  • Partial oceanview
  • Exclusive beach bag (one per room/per stay)

Rock Suite Platinum Heaven 2 Bedroom - Hard Rock Heaven Section (Adults only 18+)

  • Maximum occupancy: 6
  • 1 bedroom with 1 king bed and 2nd bedroom with 1 king bed or 2 double beds
  • Oversized private balcony, hammock, lounge chairs and tables
  • Liquor dispenser
  • Mini-bar contains sodas, bottled water, juices & domestic beer
  • Exclusive in-room dining menu
  • LCD TV with satellite
  • Living and dining room
  • Nightly petit fours
  • Oceanfront
  • Hydro spa tub in each room
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Espresso/American coffee maker
  • Bathroom with shower
  • Purified water
  • Rock Spa® bath amenities
  • Bathrobes and slippers
  • Aromatherapy menu
  • Pillow menu
  • CD/DVD Player (available upon request)

Deluxe Family Room

  • Maximum Number of Adults: 4
  • Maximum Number of Children: 4
  • Maximum occupancy: 6
  • Two connecting rooms with one king and two double beds
  • Balcony with hammock
  • Purified water
  • Bathroom with shower
  • Kid's room service menu, L’Oreal Kids bath products, candies and chocolate milk
  • Complimentary mini-cake for birthdays upon request
  • A kid-friendly mini-bar with snacks, juices, soda and more
  • LCD TV with satellite
  • Rock Spa® bath amenities
  • Coffee maker
  • Bathrobes and slippers for kids and adults
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Kids beach toys
  • Hydro Spa Tub
  • X Box 360 with a selection of DVD’s & X box games available upon request
  • Adult mini-bar with soda, bottled water, juice & domestic beer
  • Liquor dispenser in adult’s room

Deluxe Platinum 2 Bedroom Grand Sky Terrace

  • Maximum Number of Adults: 6
  • Maximum Number of Children: 4
  • Maximum occupancy: 6
  • Connecting rooms, one with 2 double beds and the other with 1 king bed
  • Oceanview
  • Hydro spa tub in room with double beds
  • Private bathroom with shower
  • Access to a private 2nd floor grand sky terrace with lounge chairs and hydro spa tub
  • Balcony with hammock
  • Liquor dispenser
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • LCD TV with satellite
  • Rock Spa® bath amenities
  • Bathrobes and slippers
  • Digital safe (laptop size)
  • Air-conditioning with individual climate controls
  • Coffee maker
  • Private BBQ service available in sky terrace at extra cost ($)

Rock Suite Platinum

  • Maximum Number of Adults: 6
  • Maximum Number of Children: 4
  • Maximum occupancy: 6
  • 1 bedroom with 1 king bed and 1 bedroom with 2 double beds
  • Oversized private balcony, hammock, lounge chairs and tables
  • Mini-bar contains sodas, bottled water, juices & domestic beer
  • Individually controlled air-conditioning
  • Oceanfront
  • Liquor dispenser
  • Pillow menu
  • Digital safe (laptop size)
  • Bathroom with shower
  • Exclusive beach bag (one per room/per stay)
  • Nightly petit fours
  • Purified water
  • LCD TV with satellite
  • Rock Spa® bath amenities
  • Espresso/American coffee maker
  • Aromatherapy
  • Bathrobes and slippers
  • CD/DVD Player (available upon request)
  • Exclusive in-room dining menu
  • Hydro spa tub in each room

Deluxe Gold King or Double

  • Maximum Number of Adults: 4
  • Maximum Number of Children: 2
  • Maximum occupancy: 4
  • 1 King or 2 double beds
  • Gardenview
  • Individually controlled air-conditioning
  • Rock Spa® bath amenities
  • Hydro Spa Tub
  • Liquor dispenser
  • Bathroom with shower
  • Mini-bar contains sodas, bottled water, juices & domestic beer
  • Bathrobes and slippers
  • Purified water

Deluxe Platinum Double

  • Maximum Number of Adults: 4
  • Maximum Number of Children: 2
  • Maximum occupancy: 4
  • 2 double beds
  • Air-conditioning with individual climate controls
  • Private bathroom with shower
  • Hydro Spa Tub
  • Balcony with hammock
  • Liquor dispenser
  • Rock Spa® bath amenities
  • Bathrobes and slippers
  • Digital safe (laptop size)
  • Coffee maker
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • LCD satellite TV
  • Purified water
  • Partial oceanview

Rock Royalty Level Deluxe Platinum Double

  • Maximum Number of Adults: 4
  • Maximum Number of Children: 2
  • Maximum occupancy: 4
  • 2 double beds
  • Partial oceanview
  • Please see All Inclusive section for Rock Royalty Level Amenities
  • Complimentary beach bag (1 per room/per stay)
  • Hydro Spa Tub
  • Private bathroom with shower
  • Balcony with hammock
  • Premium liquor dispenser and upgraded liquor available
  • Mini-bar (stocked with beer, juices, soft drinks, water and snacks)
  • LCD TV with satellite
  • Plush bathrobes & slippers
  • Digital safe (laptop size)
  • Air-conditioning with individual climate controls
  • Espresso coffee machine

Deluxe Gold PURE King or Double

  • Maximum Number of Adults: 2
  • Maximum occupancy: 2
  • 1 King bed or 2 double beds
  • Gardenview
  • Hydro Spa Tub
  • Private bathroom with shower
  • Balcony with hammock
  • Liquor dispenser
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • LCD TV with satellite
  • Purified water
  • Rock Spa® bath amenities
  • Bathrobes and slippers
  • Digital safe (laptop size)
  • Air-conditioning with individual climate controls
  • Coffee maker
  • Please see All Inclusive section for additional enhanced amenities regarding Deluxe Gold – PURE room categories

Deluxe Gold PURE Heaven King Bed - Hard Rock Heaven Section (Adults only 18+)

  • Maximum Number of Adults: 2
  • Maximum occupancy: 2
  • 1 King bed
  • Gardenview
  • Hydro Spa Tub
  • Private bathroom with shower
  • Balcony with hammock
  • Liquor dispenser
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • LCD TV with satellite
  • Purified water
  • Rock Spa® bath amenities
  • Bathrobes and slippers
  • Digital safe (laptop size)
  • Air-conditioning with individual climate controls
  • Coffee maker
  • Please see All Inclusive section for additional enhanced amenities regarding Deluxe Gold – PURE room categories

Restaurants

The Market

  • Buffet for breakfast and dinner
  • Theme buffet for dinner

Pizzeto

  • Pizzeria
  • Italian

Frida

  • a la carte
  • Mexican

Ipanema

  • a la carte
  • Brazilian

Zen

  • a la carte
  • Asian cuisine

Caffetto

  • Continental breakfast, snacks, coffee and tea

Toro (Heaven Section Adults Only)

  • a la carte for dinner
  • Steakhouse

Ciao (Heaven Section Adults Only)

  • a la carte for dinner
  • Italian

Le Petit Cochon (Heaven Section Adults Only)

  • a la carte for dinner
  • French

Los Gallos (Heaven Section Adults Only)

  • Mexican

Float

  • Snack Bar

Dive (Heaven Section Adults Only)

  • Snack Bar

Bars

  • Sun Lobby bar
  • Float Pool bar
  • The Cavern
  • Dive (Heaven Section Adults Only)
  • Martini Bar (Heaven Section Adults Only)
  • Rhythm Bar (Heaven Section Adults Only)
  • Club Heaven (Heaven Section Adults Only)


For the Kids - Kids pool, Kids Club for ages 4-12 and Teen Club for Ages 13-17.

The Little Big Club - Grab your all access pass and head over to the Little Big Club. Come sing, dance, dress up, build, and learn where kids can enjoy an array of ongoing activities in the Thomas & Friends Activity Depot, Barney's Music Room, Bob the Builder Construction Zone, and the Angelina Ballerina Dance Studio. Each room is packed with games, crafts, and activities to ensure every little rocker will have a ball.

 Child Policy

  • Children 3 years of age and younger sharing rooms with one paying adults: Free of charge

  • Child rate applies to children ages 4 through 17. Children's rate only applies if child (4-17 years) shares the room with 2 or more paying adults. Ages reported for children must be accurate at time of travel. Proof of age will be required upon check-in. In the event that the ages of children are incorrect at time of travel and adult rate is required, the difference in rate will be charged upon check-in. 

Facilities

  • Rock Spa with 75 treatment rooms
  • Steam rooms
  • Hydrotherapy current pools
  • Yoga Temple
  • Posh Beauty Salon
  • Body Rock Fitness Center

Treatments

  • Rhythm & Motion - immersive music-centric spa menu
  • Massage and Reflexology
  • Body scrubs
  • Body wraps
  • Facials
  • Rituals

Hard Rock Golf Club Riviera Maya - Located in the ideal area of Quintana Roo, the Hard Rock Golf Club Riviera Maya features stunning natural beauty surrounded by exotic wildlife and ancient Mayan ruins and it was designed by Robert von Hagge as one of the first courses of the modern era. Awarded the Trip Advisor Certificate of Excellence thanks to 18 flawless holes and 7,136 yards of challenging play.

Golf Special - Choose Unlimited Golf instead of $1800 Resort Credit. Offer valid when booking a minimum of 5 nights through Dec 23/16. Please inquire for more details.

Unlimited Golf Package - Unlimited rounds of golf per stay. Applicable for all room categories.

  • Includes access to the Riviera Cancun Golf Club & Hard Rock Golf Club Riviera Maya
  • Minimum 3 nights required
  • Shared golf cart included in each round of golf
  • Applicable to group bookings
  • A 20% service fee will apply for each round of golf played

Terms & Conditions: Applies to new reservations only. Existing reservations do not qualify. Reservations with overlapping dates qualify. Please notify your agent at the time of booking if you would like to take advantage of this offer. Promotion is subject to change without prior notice. Applicable to group bookings. Promotion does not apply to complimentary or compensatory stays. Combinable with all promotions including Limitless Resort Credit & the Double Limitless Resort Credit.

Note: A 20% service fee will apply to each round of golf played. Tee times reservations must be made with our Vacation Planners on property or at the clubhouse. Additional charges may apply and must be booked and paid locally. Booking window: Now until Dec. 21/18

Honeymoon Bonus - Receive a complimentary bottle of sparkling wine, Mini honeymoon cake, Honeymoon dinner (at selected restaurants), Breakfast in bed (upon request), Hydro spa tub experience (upon request). 

**Please request at the time of booking. Honeymoon couple must present proof of marriage within the past year.

Anniversary Bonus - Couples celebrating their anniversary during their stay will receive a complimentary mini cake. Couples celebrating their Silver & Gold anniversary during their stay will receive a complimentary bottle of sparkling wine, mini cake, honeymoon dinner (at selected restaurants) and late check out until 6:00pm (upon request and subject to availability).

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

$1800 Limitless Resort Credit or Unlimited Golf Promotion

Valid for booking until Dec. 23/18
Valid for travel until Dec. 23/18
Minimum stay: 3 nights

Resort credit amounts vary depending on duration of stay and room category booked.
3 nights: $500 per room per stay
4 nights: $750 per room per stay
5-6 nights: $1,500 per room per stay
7-8 nights: $1,800 per room per stay
9-11 nights: $2,000 per room per stay
12-13 nights: $2,500 per room per stay
14 nights or more: $3,600 per room per stay

Rock Suite Platinum
3 nights: $1,000 per room per stay
4 nights: $1,500 per room per stay
5-6 nights: $3,000 per room per stay
7-8 nights: $3,600 per room per stay
9-11 nights: $4,000 per room per stay
12-13 nights: $5,000 per room per stay
14 nights or more: $7,200 per room per stay

Terms & Conditions: Limitless Resort Credit can be used towards golf, spa and beauty salon services, romantic and special dinner events, upgraded wine selection at restaurants, photo packages at Rock Shots®, selected take away products, The Colin Cowie Weddings Collection, and upscale experiences at ORO Night Club.
Service Fee: A 20% service fee will apply over the final price of all transactions using the Limitless Resort Credit promotion on all services or products. Service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance.

Resort Location Map


  • Hard Rock Hotel Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hard Rock Hotel Riviera Maya
Km 72, Carretera Cancun-Chetumal Solidaridad, Puerto Aventuras 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.