• Hard Rock Hotel Riviera Maya

    Riviera Maya, Mexico
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Our Opinion

A large resorts with a huge pool area. Kids (and adults) will enjoy the waterslide! However, a lack of chairs by the pool is something the hotel needs to improve as it can be frustrating not being able to find a pool side chair unless you get up really early in the morning to claim one. The service here is very good, as is the kids club and entertainment staff. Some of the rooms and facilities do need updating at this resort, so in our opinion that brings the resort down a notch. The beach area here is man-made. Probably more along the lines of a 4 star, rather than 5 stars as some operators give it.

Hard Rock Hotel Riviera Maya

Everyone deserves the rock star treatment. Couples, families, even kids. That's why the Hard Rock Hotel Riviera Maya offers both a family and adult side to create a one-of-a-kind all-inclusive experience for guests of all ages. The family section is comprised of 660 comfortable guestrooms, five tantalizing restaurants, four bars for the adults, multiple pools, endless water activities and a teen club. The adult side holds a very lucky 606 private guestrooms, four fine restaurants, four bars, plenty of pools, including a grotto pool that becomes a nightclub after hours, and one of the top-rated spas in the Riviera Maya.
Location: On its own man-made 200-yard beach cove, between Playa del Carmen and Puerto Aventuras. Only a 10 minute drive to Playa del Carmen, 1 hour from the airport and 90 minutes to downtown Cancun.

Hard Rock Hotel Riviera Maya Reviews

  • TripAdvisor Reviews
  • Hard Rock Hotel Riviera Maya
    • TripAdvisor Traveler Rating
      Hard Rock Hotel Riviera Maya Rating 2390 Reviews
    • Location
    • Sleep Quality
    • Rooms
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    • Value
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    TripAdvisor® Traveler Reviews

    Hard Rock staff is amazing!

    If you are thinking of going to the Hard Rock Riveria Maya, you should know the staff ARE what makes your vacation experience so enjoyable and easy. Here is the dynamic duo from the PR department... Read Full Review

    2016-09-28 - Reviewed By : ThisBigRock -
    Excellent Resort near Cancun

    This was my first stay since it changed from the Aventura Spa Palace. What a difference! While nice before, now it is superb. Every aspect from the rooms to the staff to the food was exceptional. We... Read Full Review

    2016-09-27 - Reviewed By : Ralph32707 - Casselberry, FL
    Ultimate honeymoon!!!

    Excellent honeymoon location. All the staff are very friendly and helpful. The hotel is very well decorated and clean. The restaurants have all been excellent, my favourite so far has been Los... Read Full Review

    2016-09-27 - Reviewed By : James P -

Hard Rock Hotel Riviera Maya Deals

Ask us!
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Nancy K. - ext 510

Hotel Amenities


  • 1,266 rooms in 3-storey buildings
  • Restaurants including 7 a la carte: Asian, Mexican, Italian, French, Seafood and Steakhouse 
  • Snack bar
  • Lobby bar serving snacks & pastries
  • 6 bars & Billiard room
  • Disco
  • 5 outdoor pools, 2 indoor pools
  • 7 Jacuzzis
  • Lounge chair & towel service
  • 4 lit tennis courts
  • Volleyball court
  • Gift shops
  • WiFi (in designated areas)
  • Beauty salon (fee)
  • Laundry service (fee)
  • Luxury Spa with 103 treatment rooms including: saunas, whirlpools, aromatherapy, skin care, hydrotherapy, hand & foot treatments and body care (fee)
  • Extensive Fitness facilities including: 2 full indoor gyms, dive tank, cross-current pool, lap pool, indoor sound pool, climbing tower, obstacle course, spinning room, yoga hut, aerobics classes, Zen walking Labyrinth, meditation pond (fee)


Deluxe Rooms include:
  • 1 King or 2 Double Beds
  • Alarm Clock
  • Iron & Ironing board
  • Telephone
  • Coffee Maker
  • Private Balcony
  • Hammock
  • Rock Spa Bath Amenities
  • Flat Screen Satellite TV
  • 24 hour room service
  • Complimentary WIFI access
  • Individually controlled air-conditioning
  • Digital Safe ( laptop size)
  • Hot tub 
  • Bathrobe and slippers
  • Personal liquor dispenser
  • Mini bar with soda, bottled water, juices, domestic beer and an in-room bottle of wine 
  • Maximum Occupancy 4, Maximum 2 Children

Other room categories also available, please inquire for details.

All Inclusive Features

  • 3 Meals daily plus snacks
  • Unlimited a la carte lunch and dinner (reservations required) 
  • All drinks (domestic beer and cocktails, select international brands, house wine with meals)
  • 24hr Room service 
  • Mini-bar restocked daily (water, soft drinks and beer)
  • In-room liquor dispenser
  • Kids Club and Teen Club
  • Daily Activities
  • Non-motorized water sports
  • Evening entertainment
  • Unlimited phone calls to Canada (certain restrictions apply)
Extra features of Smile At Hard Rock Hotel Riviera Maya:
  • Two (2) kids free when sharing room with 2 full paying adults (ages 4-12yrs all year round)
  • No single supplement (single pays the same price as the double rate) with up to 2 free kids ages 2-12yrs
  • Child rate for kids 13-17yrs
  • Family friendly check-in counter
  • Priority luggage delivery at arrival
  • Exclusive area at Ventanas restaurant for breakfast fun Sunwing guests (from 7am to 11am) restaurant is not exclusive for Sunwing
  • Exclusive area at Ventanas restaurant for lunch for Sunwing guests (from 11am to 4pm) restaurant is not exclusive for Sunwing
  • Nightly turn down service
  • Fruit basket upon arrival
  • Hard Rock surprise gift (special petite fours)
  • Beach bucket and toys for children
  • Amenities for the rooms: slippers, bathrobes, kids special room service menu, kids bath products, mini refrigerator with juices, bottles of water, yogurt, chocolate milk
  • Xbox 360/DVD player with selection of Xbox games upon request
  • Special Little Big Kids Club program
  • Smile program is exclusively to Sunwing except for free kids
**SMILE program only applies to families travelling with children. It will be honoured to reservations travelling as part of a wedding and social group, however children must be part of the reservation.

Kids Deals

For the Kids - Kids pool, Kids Club for ages 4-12 and Teen Club for Ages 13-17.
Kids Deal - Two kids free when sharing room with 2 full paying adults (ages 4-12 yrs all year round).


$1500 Resort Credit or Unlimited Golf - Offer valid when booking a minimum of 5 nights through Oct 31/14. Please inquire for more details.
Honeymoon Bonus - Receive a complimentary bottle of sparkling wine, Mini honeymoon cake, Honeymoon dinner (at selected restaurants), Guaranteed turndown service and breakfast in bed (upon request), Hot tub experience bubble bath (upon request), Honeymooner's desk and late check out until 6:00 pm (upon request and subject to availability). **Please request at the time of booking. Honeymoon couple present proof of marriage within the past year.
Anniversary Bonus - Couples celebrating their anniversary during their stay will receive a complimentary mini cake. Couples celebrating their Silver & Gold anniversary during their stay will receive a complimentary bottle of sparkling wine, fruit plate, honeymoon dinner (at selected restaurants) and late check out until 6:00pm (upon request and subject to availability).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Extra Info

Appointments required for spa treatments. Some restaurants may be open for certain meals only and limited visits may apply. Reservations and dress code may be in effect for a la carte restaurants. Time restrictions may apply to water sports. Formerly Aventura Spa Palace.

Note: Escapes.ca makes every effort to ensure that information on this page is current, however, all information on this page is subject to change without notice.

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