HM Playa del Carmen

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Weddings
  • Bonus

The HM Playa del Carmen hotel is located downtown in Playa del Carmen, a few minutes away from the commercial zone and the beach. This cozy hotel mixes traditional motifs with stylish, modern facilities and offers 91 rooms all individually decorated with a personal touch.

Location: Playa del Carmen; 5 min walk to the beach; 55 km from the Cancun airport

  • Downtown location close to the beach, restaurants, shopping and nightlife
  • Daily breakfast plan allows guests the opportunity to explore local food scene
  • Modern and spacious rooms feature free Wi-Fi

tripadvisor Traveler Reviews
  • Dee4419 : North Yorkshire, United Kingdom

What a beautiful hotel to have stayed in. The welcome was so friendly and the whole of our stay was one we will remember as being just tranquil and refreshing. The breakfast was the best. All the staff were lovely, one day we were treated to lots of tropical fruit on skewers as we relaxed on the comfortable sun beds. Maybe one day we will be able to return, it was perfect.

  • Kieran T :
Terrible experience

Where do I start !! So mean problems...On arrival was informed there was NO HOT WATER at this hotel but wait for it, I was given a solution two options I can travel two blocks down and wash at another hotel or (Or) I can have a mop bucket in the Room and heath my own water to wash with!! I actually fought they were joking. This was the hotels idea of me!! Young lady at reception quoteto me to me...After digestant all this information on arrival the Young lady at reception wanted to put wrist bands on me and my girlfriend at the time and considering the situation I refuse and just asked nicely if We could be taken to my room, the receptionist told me it was policy to put on..Eventually we was taken to our rooms after receptionist finished up her papperwork obviously taking her time and dragging it out now....Finally got to the room as we open the door Massive musky smell coming for the room as we entered it got stronger made my girlfriend feel sick!! Cut a long story short two days later still no hot water heating not working in the room, money stolen out of the run! been to see the doctor and girlfriend on near death with fever!! Hope this helpsKieran

  • Kelly-Ann L :

Such a Beautiful hotel, friendly staff was treated so well, heart of playa del carmen. Super clean especially the pool, great breakfast selection. Unique rooms kept well clean, hands down the best holiday ever

  • Chloemad88 :
In the heart of Playa

We are recently now home after spending a week in HM hotel including New Years and we are very sorry and sad to have left the paradise that is Playa del Carmen! The hotel has become like a second home to us, all of the lovely workers including Jose and Enrique made our long vacation an amazing one. One big tip for future travelers: the hotel is perfectly located in the heart of playa del carmen, we received a lot in terms of location by staying there.

  • seas4sea : North Vancouver, Canada
Best breakfast!

Wow to the staff and the breakfast here! They are very friendly, very accommodating and just great people. Especially enjoyed breakfast time as the staff serving every morning and the food was excellent. Freshly made juices, fresh fruit, freshly done eggs, it was great. Our room was clean and worked well for our stay. Liked that sink/vanity unit was separate from the WC and shower. Cleaners came in daily and location is good for shops, restaurants and bars. The pool is spectacular at night when the lights are on!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet Breakfast daily, includes self-service hot and cold dishes
  • Complimentary Wi-Fi
  • 91 Rooms
  • 1 Pool 
  • Sun loungers
  • 1 Restaurant
  • 1 Bar
  • Wi-Fi throughout hotel
  • 24-hour front desk
  • Currency exchange
  • Laundry service (fee)
  • Car rental desk (fee)
  • Free parking

Hotel Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Double or 2 double beds
  • Sofa bed available upon request (charges apply)
  • Bathroom with shower
  • Hair dryer
  • Telephone
  • Flat screen satellite TV
  • Wi-Fi
  • In-room safe
  • Mini-fridge (Unstocked)


Breakfast Room

  • Breakfast Buffet


  • Pool Bar

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • HM Playa del Carmen
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.