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Iberostar Grand Hotel Paraiso

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Golf
  • Weddings
  • Bonus
Our Opinion

A fantastic 5-star resort that is well-known for its outstanding and attentive guest services. Great a la carte and buffet items available. Depending on when you stay, the resort does have a tendency to be a bit quieter, making it perfect for adults and couples.


Overview

The first adults-only Iberostar resort is set on the white sand beach of Playa Paraiso and features five restaurants, many bars, shops, pools (including an indoor/outdoor heated pool with a retractable roof) and all-suite accommodations. With top notch service, food and luxury that Iberostar is known for, adults will find absolute relaxation in this tropical paradise.

Location: Beachfront in Riviera Maya, 20 minutes from Cancun International Airport.


Highlights
  • Beautifully landscaped grounds on a white sand beach
  • Choice of pools with an indoor/outdoor heated pool, a saltwater pool with swim-up bar, and a relaxation pool with cabanas
  • Beachfront spa with hammam, Roman baths and massages by the sea
  • Access to all of the other hotels in the Iberostar Paraiso complex
  • 24 hour rooms service, concierge service, as well as personal butler service in select categories
  • AAA's Four Diamond award

tripadvisor Traveler Reviews
  • ams855 : Morris, Illinois
Amazing Vacation

We stayed at the IGHP at the end of April for our first time. This resort is breathtaking with how big and beautiful it is. Upon arrival, we were given a 3rd floor room above the quiet pool, and we loved it. Initially I was disappointed we couldn't upgrade to oceanfront, but quickly realized how lucky we were to have the room we did due to its prime location and beautiful views. Unless you spend a lot of time on your balcony, I would probably just save the money it costs to upgrade and spend it elsewhere. Our first 3 days it rained every afternoon until bedtime. This gave us time to really explore the entire resort, and the entire complex is so big and beautiful. We tried the tacos, ice cream, and crepes at the shopping mall (I recommend all of them). We checked out the lobby's of all the resorts, the gym, the spa, and saw so many different animals; flamingos, coati, peacocks, deer, turtles, parrots, and on our last day a pack of wild boars that wondered on the resort! Exploring and walking around the complex was one of the highlights of our trip, and if we got too hot or tired, we called a golf cart to take us back to the Grand. The food was delicious, we particularly enjoyed the grilled food at the pool for lunch everyday. The a la carte restaurants were good, our favorite was the Surf N Turf, but we actually decided that we would probably prefer the dinner buffet because of so many delicious options. We split our time between the ocean and the pools. I had read so many reviews with complaints about the rocks at the ocean, and when I got there I couldn't believe people complained about that. If you walk 50 yards down the beach there are no rocks and perfect white sand beaches. The stretch of rocks kept people from coming to that part of the beach which worked out perfectly for pictures and relaxing. The salt water pool was huge and the swim-up bar was pretty relaxed the entire time. The quiet pool was beautiful and very relaxing. We never had an issue finding chairs at the beach or pool. The people there were so helpful and kind. You actually felt like they really cared about you and making your vacation great. Alberto from the buffet was so kind, Rafael was one of our favorite servers, I can't remember their names but the waitresses by the pool really worked their butts off every day, and our maid Mirna left such pretty things in our room. We didn't run into anyone that didn't try to make our vacation perfect. We used the app to order room service and checkout the days activities. It was actually really handy and helpful to have. I had it downloaded on my phone before we got there, and when we checked in the girl put all the info in so I could access it for our stay. If I had to try really hard, here are a couple complaints I would have:-The binder of information in the room about the resort appears really outdated, the room service menu did not match the app menu and the restaurant hours were wrong. -One night around 9:00 we were laying in bed after a long day and a maintenance person came in to change a light bulb right over our bed, this was slightly awkward. -We called and requested pillows and never got them. -The butler noticed balls of tape on our ceiling and pointed them out (I assume from a Birthday) but never had them taken down. All of these are really small and didn't ruin our stay one bit. Just a couple things we noticed if we were trying to be critical. Overall, we had an amazing vacation. This hotel and the complex it is in really made for a memorable visit. We will definitely come back to this resort.

  • christianh1983 : Parsippany, New Jersey
Paradise!

My wife and I just recently visited the Iberostar in Mexico and had an amazing time! This is the 2nd time that we have visited an Iberostar Hotel (the 1st time was in Jamaica) and we have yet to be disappointed. What we appreciated most (besides the pool, beach, Piano & Sports Bar, the Star Entertainment Crew, food, and drinks) was the overall hospitality of the staff at the resort. We have never been to a place that makes you feel more like royalty than this chain of resorts does. The workers on the resort work from sun up to sun down and the always have a smile on their face. For example, Head Chef Octavio rotated through every single restaurant on the resort nightly to make sure that each guest was enjoying their meal. No matter what meal we had, we saw him. This act of kindness and generosity didn't just take place at dinner, but at breakfast and lunch as well. He also found a way to make his rounds to the pool and beach throughout the day to offer people hot and cold appetizers as well as ice cream. Like I said... you are treated like royalty. My wife and I are teachers and look forward to our spring break vacations, and visiting places like the Iberostar Grand Hotel makes us wish we were on spring break forever!

  • Daniel R : Havertown, United States
AMAZING!!! 2nd Time and there will be a 3rd!!

My wife and I have been here twice and it is the only resort we have ever returned to as we like to see different places. I have stayed at all different types of all inclusive resorts and this one is by far the best. The staff is Excellent and do everything with a smile. They treat you like royalty and seem to really enjoy there job. The property, rooms, and pools are beautiful and pics speak for themselves. Again the staff alone makes it worth it..

  • Racin69 :
Update

So back after 3 years been here 7 days now and still have another 7 to go . Gotta say Emilio in the breakfast and lunch buffets is probably the best waiter we have encountered plus Johny our personnel butler in our block 70 ocean front has also been the very best and seems to be able to sort everything out so will update later

  • mamajot : Chicago, Illinois
We will return!

This is our second visit to the Iberostar Grand Paraiso and it was just as fabulous as our first visit. My husband and I have stayed at many AI resorts in Cancun/Riviera Maya. We love the Moon Palace when traveling with our children but this resort is just perfect for a grown up vacation. Check in was quick and we were in our room within 10 minutes of arriving at the resort. Our butler came to visit us before we even opened our luggage to ask our pillow preferences, our drink preferences, or if there was any other way for him to assist us. Hubby is allergic to fish and seafood and before I had a chance to say anything our butler asked about allergies. Our room was decorated with balloons and a chilled bottle of champagne (to celebrate hubby's bday). Dinner at the buffet for International Night was amazing - best buffet I've visited at an AI. Dinner at Toni's was also wonderful - I'd recommend the surf and turf. Ceasar was our server and remembered our wine selection the second time we dined there. The chef, Olivia, stopped at our table to inquire about my husband's allergies. The next morning that same hard working gal was preparing my omelette at breakfast! Breakfast was another fantastic buffet with a staffed juice table where I was able to get a fresh beet, pineapple, ginger juice! Alberto remembered us at every breakfast and was an attentive server (we'd see him later at the swim up bar)! Lunch was fantastic, you could eat at the buffet, order from the menu or there was usually something being served out by the pool. Pool chairs did go rather quickly in the morning but not as crazy as other resorts we've stayed at. We ventured to the beach a few days as well (better shade under the umbrellas at the beach) and there were many lounges left at 10;00-10;30. The server on the beach was incredible - my bottle of corona was barely finished before he was checking to see if we needed another. The room is cleaned well daily and lovely turn down service at night. The communication between staff at the hotel is great as turn down service happens when you're at dinner.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily plus snacks
  • 24-hour room service
  • All drinks (International brands, International beer, house wine, 24 hours)
  • Drinks at disco
  • Sailing
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Introductory scuba diving lesson
  • Tennis
  • Archery 
  • Basketball
  • Beach volleyball
  • Billiards
  • Putting green
  • Use of fitness facilities
  • Exercise classes (Aerobics)
  • Daily activities
  • Evening entertainment

Grand Star Service

Applicable to the Oceanfront Suite and Superior Oceanfront Suite. 

  • Personalized in-suite check-in with cold towel and chilled champagne
  • Luggage unpacking and packing
  • Nightly pressing service
  • Breakfast in bed
  • Resort complex transportation
  • Personalized in-suite check-out
  • 310 suites
  • 1 buffet restaurant
  • 4 a la carte restaurants
  • 6 bars including Swim up bar, Snack bar
  • Disco
  • 3 pools
  • 18-hole golf course on-site (fee)
  • Tennis courts
  • Shopping plaza
  • Free Wi-Fi throughout resort
  • Fitness facilities
  • Scuba diving on-site (fee)
  • Beauty salon (fee)
  • Spa (fee)
  • Convention centre
  • Concierge desk
  • Currency exchange

Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Iron & Ironing board
  • Pillow menu
  • Concierge service
  • Marble bathroom
  • Digital safety deposit box
  • Whirlpool tub
  • Shower
  • Flat screen TV 
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • Coffee and coffee maker
  • DVD/CD player
  • Bathrobes and slippers
  • Balcony with garden or jungleviews
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights

Oceanfront Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Oceanfront
  • Iron & Ironing board
  • Balcony
  • Pillow menu
  • Concierge service
  • Welcome amenities
  • Marble bathroom
  • Digital safety deposit box
  • Espresso coffee machine
  • Whirlpool tub 
  • Shower
  • Flat screen TV
  • Butler service
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • DVD/CD player
  • Bathrobes and slippers
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights
  • Beachfront location on ground level or first floor
  • Please see All Inclusive section for full inclusions of Grand Star Service

Superior Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Iron & Ironing board
  • Pillow menu
  • Concierge service
  • Welcome amenities
  • Marble bathroom
  • Digital safety deposit box
  • Whirlpool tub
  • Shower
  • Flat screen TV 
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • Coffee and coffee maker
  • DVD/CD player
  • Bathrobes and slippers
  • Balcony with garden or jungleviews
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights
  • Priority location in main building, upper floor, near restaurants

Poolview Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Iron & Ironing board
  • 1 King bed
  • Pillow menu
  • Concierge service
  • Marble bathroom
  • Digital safety deposit box
  • Whirlpool tub
  • Shower
  • Flat screen TV
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • Coffee and coffee maker
  • DVD/CD player
  • Bathrobes and slippers
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights
  • Balcony with poolview
  • Location in main building with a view of the quiet pool

Superior Oceanfront Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Iron & Ironing board
  • Pillow menu
  • Concierge service
  • Welcome amenities
  • Marble bathroom
  • Digital safety deposit box
  • Espresso coffee machine
  • Whirlpool tub
  • Shower
  • Flat screen TV 
  • Butler service
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • DVD/CD player
  • Balcony with oceanview
  • Bathrobes and slippers
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights
  • Please see All Inclusive section for full inclusions of Grand Star Service
  • Priority oceanfront location on the top floor near the beach and main pool

Restaurants

L' Atelier

  • a la carte for dinner
  • Gourmet
  • Casual Elegance dress code

Toni's Surf & Turf

  • a la carte for dinner
  • Steakhouse
  • Casual Elegance dress code

Venezia

  • a la carte for dinner
  • Italian
  • Casual Elegance dress code

Haiku

  • a la carte for dinner
  • Japanese
  • Casual Elegance dress code

Bella Vista

  • Buffet

Bars

  • Beach Bar
  • Health Bar
  • El Mirador Lobby bar
  • Rhapsody
  • La Sirenita Swim-up bar
  • Coliseo Theatre bar
  • Starcigar Smoking room

Facilities

  • Jacuzzi/Hot tub
  • Sauna
  • On the beach massage services 
  • Temazcal (Mayan steam treatment) 
  • Thalassotherapy 
  • Roman Baths  
  • Turkish Bath
  • Couples treatments
  • Gym with indoor heated pool
  • Beauty salon 

Golf Bonus - Clients staying at this hotel receive 1 free round of golf with a 3 night stay and 2 free rounds of golf with a 5 night stay or longer. Golf cart and caddy are mandatory at an additional cost.

IBEROSTAR Playa ParaĆ­so Golf Club
Architect - P.B. Dye
No of holes - 18
Par - 72

Exchange Privileges - Guests of this hotel have access to all the services and facilities of the neighbouring Iberostar Paraiso Maya, Paraiso Lindo, Paraiso del Mar and Paraiso Beach hotels.

Guests are also granted unlimited access to the following hotels (transporation not included):

  • IBEROSTAR Tucan/Quetzal
  • IBEROSTAR Cozumel
  • IBEROSTAR Cancun

Important: Reservations are required for all a la carte restaurants, subject to availability. Transportation between hotels is not included. Day/night passes & additional privileges to other IBEROSTAR Hotels are available at an extra charge. 

Honeymoon Bonus

  • Bottle of Champagne
  • Fruit basket
  • Special turn-down service
  • Room upgrade (based upon availability at time of arrival)
  • IBEROSTAR gift

Restrictions: Marriage certificate copy will be required upon arrival in reception of the hotel. Please request at the time of booking. Inclusions are subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Iberostar Grand Hotel Paraiso
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Iberostar Grand Hotel Paraiso
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.