Iberostar Grand Hotel Paraiso

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Our Opinion

A fantastic 5-star resort that is well-known for its outstanding and attentive guest services. Great a la carte and buffet items available. Depending on when you stay, the resort does have a tendency to be a bit quieter, making it perfect for adults and couples.


Overview

The first adults-only Iberostar resort is set on the white sand beach of Playa Paraiso and features five restaurants, many bars, shops, pools (including an indoor/outdoor heated pool with a retractable roof) and all-suite accommodations. With top notch service, food and luxury that Iberostar is known for, adults will find absolute relaxation in this tropical paradise.

Location: Beachfront in Riviera Maya, 20 minutes from Cancun International Airport.


Highlights
  • Beautifully landscaped grounds on a white sand beach
  • Choice of pools with an indoor/outdoor heated pool, a saltwater pool with swim-up bar, and a relaxation pool with cabanas
  • Beachfront spa with hammam, Roman baths and massages by the sea
  • Access to all of the other hotels in the Iberostar Paraiso complex
  • 24 hour rooms service, concierge service, as well as personal butler service in select categories
  • AAA's Four Diamond award

tripadvisor Traveler Reviews
  • Barbara H :
Vacation

Stayed here last year booked up as soon as we returned home had an amazing time met up with friends that stayed in the hotel last year . Hotel great restaurants fab choice of Mexican Japanese Italian steak house fine dining .. staff were great .hated the mosquito that was the only down side of the holiday .

  • Dave E : Joliet, Illinois
Honeymoon

We recently visited the Grand Paraiso for our Honeymoon. We stayed for 8 days/7 nights.We arrived to the resort around 11:00am. We were greeted with drinks and escorted to the lobby bar (which is open 24hrs). Our room wasn't ready yet so we grabbed some lunch and checked out the grounds. After lunch we were walked to our oceanfront room where we met our Butler, Victor in building 70.During our stay we couldn't find one thing to complain about.Hospitality: As I said, our Butler, Victor was amazing. He helped us with any questions we had. Also, our concierge, Mar was amazing. She helped us with Spa and dinner reservations. She also helped make a hair appointment for my wife for pictures we had scheduled.Cleanliness:Our room was always clean. The resort grounds are always maintained. The workers are constantly grooming the grounds and making minor repairs to make the place immaculate.Pool:The pool is relatively quiet. There are some pool games, but they aren't obnoxious. There are plenty of cabanas and chairs! The swim up bar is very nice and roomy. The cocktail servers by the pool were great. They always remembered your drink. Our cocktail server, Theresa always kept our drinks full. Food:There is always a place to eat. (Room service is always nice to use). The buffets offered a large variety of food. It is very nice to make dinner reservations. The Italian and Surf & Turf restaurants were great. We always had our table decorated with roses, which made it special for our Honeymoon.Room:The room was great. The bed was comfortable. There is also a "pillow menu" that should be used. The bathroom has 2 sinks (which is very convenient). There was also a lot of room in the shower. The mini bar was always stocked. There was always bottles of water by the bed for turn-down service. The room was cold (we love to sleep in a meat locker). And the view from the 2nd floor balcony was breathtaking. Where is also a small couch and wicker swinging chair out there.Tips:Bug spray is provided. You might want to bring more, we got a few mosquito bites.While we were there, they didn't use straws (because of the turtles). I would bring re-usable mugs and straws for beverages. We were really glad we did.Sunblock. We used a lot of it!And we also liked the beach chair clips for towels.We did take a golf cart over to the Maya and Lindo resorts. We went to look at the pictures we had taken on the beach and while we were waiting for them, we stopped at the Corner sports bar at the Lindo. It was very nice and the bartender was great. They also had a few TVs on the walls with sports playing.

  • cates181 : Edgewood, Texas
The Grand is The Best!!!!

We just returned from another trip to The Grand. My husband and I have been to this property for several years in a row now and love it every time!! This year we took our three adult children with us and they had the time of their lives! We booked through (Ruth DeMuth) ruth@trip guy.com. She handled everything for us. Our flight ,our room, our transportation, and even our dinner reservations. She was on top of everything!! The rooms at The Grand are all great. We stayed on the serenity pool side and loved it. So convenient to everything! We ate at the French restaurant, The Surf and Turf, The Mexican restaurant, and The Hibachi restaurant. I'm surprised to say that The French restaurant was our favorite! My husband had lamb chops and we all had beef tenderloin. It was spectacular!! The breakfast buffet is always a hit with us. Especially since they serve until 10:00 or 11:00! We also loved the grill by the pool everyday for lunch. We didn't have to miss any pool entertainment. The staff was good about getting our kids involved with all the daily activities. They loved all the water competitions! The shows at night are worth going to. We loved The Rock Show! After the show, we all met back at the Rhapsody Bar for Karaoke. And after that we all took the golf cart ride to The Disco in the shopping center! (It stays opened until 3:00 a.m.)The kids booked an excursion through Cancun Adventures that picked them up at the resort next door. They sailed out of Puerto Adventuras on a catamaran. They snorkled, swam, and ate lunch. They even had an open bar! The price was around $90 each. But they said it was worth every penny! They bought the picture package and the pictures are Gorgeous!!!The beach at The Grand is also wonderful!! Not near as crowded as the ones next door! We also found out that you can rent kayaks on the beach for an hour for free. And snorkeling gear. We didn't know this our previous years. The Grand just has a awesome feel to it! We have met the most wonderful people throughout the years there and become like family. We return evey year at the same time to experience it again!

  • :
A Grand Ole Time!

This resort is a 5 star!! Easy check-in with welcome drinks. You do have to wear a wrist band the whole time which a little annoying, but they are a ribbon material so they were comfortable. Rooms:Our rooms were ready when we checked in. The butler showed us around and from other reviews was able to lower the ac temperature. The rooms had a stocked mini fridge bar and a snack selection. The beds were comfortable with a pillow choice menu. Their were no outlets for our phones next to the bed. The bathroom was nice with his/her vanity areas. The shower was on the small side and their wasn't a ledge for any of your products or a place to put your leg to shave. They supply a decent hairdryer! The balcony was nice with a lounge and a hanging chair. Pool:We woke up around 8:30 and were able to get the same chairs the whole time. The resort has floats leftover from previous visitors; they go fast so make sure to get them early. The pool was saltwater and temperature was refreshing cool. It was deep in the middle which was a challenge for my shorter friends. The pool drink service wasn't as great as we have seen at other resorts. Entertainment:The entertainment staff was great. Shout out to Eder (who knew all of our names on our first day there!) and Luis for pool games, daily Bingo and evening entertainment! My only suggestion would be to start the evening shows at 9:00. After a long day at the pool & over eating at an early dinner it's hard to make it that late. The shows we did attend were a little corny. Restaurants:Daily breakfast buffet was great. All kinds of selections! Our favorite restaurant was Toni's. Definitely recommend the surf and turf. We also ate at the hibachi & Italian...both really good too! Brisa was just ok. The lunch options are either a pool side grill or a sit down buffet. We alternated on these. Guacamole and pico are always the highlights with a Mexican vacation! Beach:We only make a couple trips to the beach to play volleyball. In front of the resort it's pretty rocky, but there is a close spot just down from the resort to swim. Bars:The lounge bar was great in the evening! Thanks to Elizabeth for keeping our drinks full. Nice presentation where they bring you the bottle of liquor you request and make the drink in front of you. Overall a great trip! Glad we picked this one!

  • RichyVentura :
Simply the BEST!!!

The Grand is the only way to go. This was our second trip to the Iberostar Grand Hotel Paraiso, and we're already thinking about planning another trip back. The resort is stunning, the service is phenomenal and the food / drinks are top of the line. Emilio at the buffet was hands down our favorite employee. He worked so hard and always took great care of us! Andy, Leslie, Juan, Louis and BiBi of the Star Friends were great fun, and always entertaining to talk with. We cannot wait to go back!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily plus snacks
  • 24-hour room service
  • All drinks (International brands, International beer, house wine, 24 hours)
  • Drinks at disco
  • Sailing
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Introductory scuba diving lesson
  • Tennis
  • Archery 
  • Basketball
  • Beach volleyball
  • Billiards
  • Putting green
  • Use of fitness facilities
  • Exercise classes (Aerobics)
  • Daily activities
  • Evening entertainment

Grand Star Service

Applicable to the Oceanfront Suite and Superior Oceanfront Suite. 

  • Personalized in-suite check-in with cold towel and chilled champagne
  • Luggage unpacking and packing
  • Nightly pressing service
  • Breakfast in bed
  • Resort complex transportation
  • Personalized in-suite check-out
  • 310 suites
  • 1 buffet restaurant
  • 4 a la carte restaurants
  • 6 bars including Swim up bar, Snack bar
  • Disco
  • 3 pools
  • 18-hole golf course on-site (fee)
  • Tennis courts
  • Shopping plaza
  • Free Wi-Fi throughout resort
  • Fitness facilities
  • Scuba diving on-site (fee)
  • Beauty salon (fee)
  • Spa (fee)
  • Convention centre
  • Concierge desk
  • Currency exchange

Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Iron & Ironing board
  • Pillow menu
  • Concierge service
  • Marble bathroom
  • Digital safety deposit box
  • Whirlpool tub
  • Shower
  • Flat screen TV 
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • Coffee and coffee maker
  • DVD/CD player
  • Bathrobes and slippers
  • Balcony with garden or jungleviews
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights

Oceanfront Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Oceanfront
  • Iron & Ironing board
  • Balcony
  • Pillow menu
  • Concierge service
  • Welcome amenities
  • Marble bathroom
  • Digital safety deposit box
  • Espresso coffee machine
  • Whirlpool tub 
  • Shower
  • Flat screen TV
  • Butler service
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • DVD/CD player
  • Bathrobes and slippers
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights
  • Beachfront location on ground level or first floor
  • Please see All Inclusive section for full inclusions of Grand Star Service

Superior Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Iron & Ironing board
  • Pillow menu
  • Concierge service
  • Welcome amenities
  • Marble bathroom
  • Digital safety deposit box
  • Whirlpool tub
  • Shower
  • Flat screen TV 
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • Coffee and coffee maker
  • DVD/CD player
  • Bathrobes and slippers
  • Balcony with garden or jungleviews
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights
  • Priority location in main building, upper floor, near restaurants

Poolview Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Iron & Ironing board
  • 1 King bed
  • Pillow menu
  • Concierge service
  • Marble bathroom
  • Digital safety deposit box
  • Whirlpool tub
  • Shower
  • Flat screen TV
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • Coffee and coffee maker
  • DVD/CD player
  • Bathrobes and slippers
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights
  • Balcony with poolview
  • Location in main building with a view of the quiet pool

Superior Oceanfront Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Iron & Ironing board
  • Pillow menu
  • Concierge service
  • Welcome amenities
  • Marble bathroom
  • Digital safety deposit box
  • Espresso coffee machine
  • Whirlpool tub
  • Shower
  • Flat screen TV 
  • Butler service
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • DVD/CD player
  • Balcony with oceanview
  • Bathrobes and slippers
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights
  • Please see All Inclusive section for full inclusions of Grand Star Service
  • Priority oceanfront location on the top floor near the beach and main pool

Restaurants

L' Atelier

  • a la carte for dinner
  • Gourmet
  • Casual Elegance dress code

Toni's Surf & Turf

  • a la carte for dinner
  • Steakhouse
  • Casual Elegance dress code

Venezia

  • a la carte for dinner
  • Italian
  • Casual Elegance dress code

Haiku

  • a la carte for dinner
  • Japanese
  • Casual Elegance dress code

Bella Vista

  • Buffet

Bars

  • Beach Bar
  • Health Bar
  • El Mirador Lobby bar
  • Rhapsody
  • La Sirenita Swim-up bar
  • Coliseo Theatre bar
  • Starcigar Smoking room

Facilities

  • Jacuzzi/Hot tub
  • Sauna
  • On the beach massage services 
  • Temazcal (Mayan steam treatment) 
  • Thalassotherapy 
  • Roman Baths  
  • Turkish Bath
  • Couples treatments
  • Gym with indoor heated pool
  • Beauty salon 

Golf Bonus - Clients staying at this hotel receive 1 free round of golf with a 3 night stay and 2 free rounds of golf with a 5 night stay or longer. Golf cart and caddy are mandatory at an additional cost.

IBEROSTAR Playa Paraíso Golf Club
Architect - P.B. Dye
No of holes - 18
Par - 72

Exchange Privileges - Guests of this hotel have access to all the services and facilities of the neighbouring Iberostar Paraiso Maya, Paraiso Lindo, Paraiso del Mar and Paraiso Beach hotels.

Guests are also granted unlimited access to the following hotels (transporation not included):

  • IBEROSTAR Tucan/Quetzal
  • IBEROSTAR Cozumel
  • IBEROSTAR Cancun

Important: Reservations are required for all a la carte restaurants, subject to availability. Transportation between hotels is not included. Day/night passes & additional privileges to other IBEROSTAR Hotels are available at an extra charge. 

Honeymoon Bonus

  • Bottle of Champagne
  • Fruit basket
  • Special turn-down service
  • Room upgrade (based upon availability at time of arrival)
  • IBEROSTAR gift

Restrictions: Marriage certificate copy will be required upon arrival in reception of the hotel. Please request at the time of booking. Inclusions are subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Iberostar Grand Hotel Paraiso
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Iberostar Grand Hotel Paraiso
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.