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Iberostar Grand Hotel Paraiso

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Golf
  • Weddings
  • Bonus
Our Opinion

A fantastic 5-star resort that is well-known for its outstanding and attentive guest services. Great a la carte and buffet items available. Depending on when you stay, the resort does have a tendency to be a bit quieter, making it perfect for adults and couples.


Overview

The first adults-only Iberostar resort is set on the white sand beach of Playa Paraiso and features five restaurants, many bars, shops, pools (including an indoor/outdoor heated pool with a retractable roof) and all-suite accommodations. With top notch service, food and luxury that Iberostar is known for, adults will find absolute relaxation in this tropical paradise.

Location: Beachfront in Riviera Maya, 20 minutes from Cancun International Airport.


Highlights
  • Beautifully landscaped grounds on a white sand beach
  • Choice of pools with an indoor/outdoor heated pool, a saltwater pool with swim-up bar, and a relaxation pool with cabanas
  • Beachfront spa with hammam, Roman baths and massages by the sea
  • Access to all of the other hotels in the Iberostar Paraiso complex
  • 24 hour rooms service, concierge service, as well as personal butler service in select categories
  • AAA's Four Diamond award

tripadvisor Traveler Reviews
  • mikulecky :
Great place to stay, good food & drinks

Overall good place to stay. They "lost" our room service order one night but we're quick to replace once I called to inquire. Very friendly & top notch staff, rooms were clean and well maintained. Could use more easy to access, well placed outlets in room, but overall a good resort to stay at

  • allansakowski : Baltimore, Maryland
Grand Anniversary Vacation

My wife and I just returned from 6 days at the Grand, our second visit to this property and our third overall to a "Grand" resort. I expected an excellent experience, and the Grand Paraiso did not disappoint. Especially since we were upgraded to oceanfront in the 70 Building.This is an attractive property that is well maintained although I could see some signs of infrastructure needing attention. Nothing major - rust stains, cracked concrete and some paint needed outside. The main pool probably could use a week of downtime to clean, repair and repoint tile. The main hallway, the outdoor covered walkways and the quiet pool area are just beautiful and really stand out. The grounds look super - even stray leaves on the ground are terminated with extreme prejudice. The food selections and quality are very good in my opinion, although reserving seats in the non-buffet restaurants beyond the initial bookings you can make a week before arrival can be a challenge. What really sets this place apart from the others is the staff. It's been said over and over, but it really is true. The quality of service here is first class all the way and very consistent from person to person. You will rarely make eye contact with someone that doesn't genuinely look happy to see you. It's hard to single out individuals because they all try to please. I truly think you could ask any of the staff for anything within reason and you would get it. This is the beating heart of the resort and what will bring me back. That and it being adults-only.

  • rfrisch : Cincinnati, Ohio
Consistently Amazing Vacation

This is the second year my husband and I have visited this resort, and both years have been a wonderful experience.We had previously traveled to the Iberostar Grand in the Dominican Republic, and returning there it was obvious that the upkeep of the property was lacking. We were very pleased to find that this was not the case at all with the Iberostar Grand Hotel Paraiso! The property is constantly being cleaned, repainted, and landscaped to perfection.The food and drinks were also amazing this year, and I love that they frequently offer Mexican food at the buffets and dinners. Angel was my favorite waiter, we would always check to see if we could be seated in his section for lunch at La Brisa.The staff that keeps this place going is what makes it truly incredible. The star friends like Andy, Leslie, Carolina, Luis and Juan made every day fun in paradise.Additionally, Daniel and Gustavo do an amazing job of keeping the lobby bar going - one of the few areas to grab a drink and relax in the evening. This time we also ventured to the nearby property to check out the Corner Sports Bar, where Rudolpho was doing an amazing job serving mexican sushi (aka popcorn!) and keeping the drinks and shots flowing!Overall, I have to admit that I was extremely pleased with the return trip and will most likely be coming back next year as well because pretty much every aspect of the trip was perfect.

  • Andrei Y :
excellent resort with outstanding customer service

Fantastic property - very well maintained. Met all expectations. Excellent service throughout hotel from check-in to food - to checkout. Excellent work by waiters and managers in La Brisa - Alberto, Abel, Louis. Great work by concierges - Mar and Michell. Room service was amazing - Cynthia and another lady - felt pampered. Hector in lobby and barternder in the main lobby- Daniel. There're a lot more names we didn't remember - but as a team everyone did a great job. Also, very good diving company on site - we had great experience with Elena, Jack, and Elliott. Only con: spotty wifi in the room - I had to go outside to use wifi.

  • Brent_Reena : Anderson, South Carolina
Fun Trip with Friends

We just returned from a 6 night trip to the Iberostar Grand Hotel Paraiso. 3 couples traveled together for a relaxing week away. From the start, we knew this hotel would be amazing. We ate at all the restaurants and the buffet one night. Surf and Turf and Japanese were our favorite. We ate breakfast buffet every morning, and the lunch buffet ever day also. The shows we saw were really good by the Star Team, and we also participated in Karaoke a couple nights that was a lot of fun with them. We went to the Spa on grounds, and although we didn't get a massage or anything, we did use the Sauna and Steam room and pool area a few times to relax. It was great!Our room was not ocean view because we honestly don't spend much time there, however, it was still very nice!The beach does have some rocks right out front, but like others said if you walk to the left it's clear there. We did venture out in the waves a couple of yellow flag days, but spent most of our time in the pools shooting basketball, watching games or just floating! All of the staff go above and beyond to make sure you have everything you need and are having a great trip. They treat everyone like royalty! Abraham at the front check in is so nice. Maya and Leticia who were servers by the main pool and both are absolutely AMAZING! We had so many waiters that I can't remember them all, but we honestly never had a bad one. Our maid, Juana, was fantastic. Our room was always so clean, and she even left me a note one day! Gustavo at the lobby bar was very nice. My husband talked baseball with him a few times. We spent many nights closing that bar down with him and the other bartender Daniel. Daniel seriously makes a great martini! He always was looking out for us, and making sure we had everything we needed and even remembering our fav drinks! My only regret is that I didn't let him just make stuff for me without suggestions. Our last night, he made me some delicious drinks that I would have never thought of. Our only downfall with the trip was with the Butler service. We only saw one once when we called to request pillows and confirm dinner reservations we had made prior to coming. We are tippers, and gave her a substantial tip during our first conversation for her help. We never saw any butlers again. Overall, I would highly recommend this hotel. The food is awesome, the resort is drop dead gorgeous, and the staff are what makes it complete! I will be returning especially to see the friends we made!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily plus snacks
  • 24-hour room service
  • All drinks (International brands, International beer, house wine, 24 hours)
  • Drinks at disco
  • Sailing
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Introductory scuba diving lesson
  • Tennis
  • Archery 
  • Basketball
  • Beach volleyball
  • Billiards
  • Putting green
  • Use of fitness facilities
  • Exercise classes (Aerobics)
  • Daily activities
  • Evening entertainment

Grand Star Service

Applicable to the Oceanfront Suite and Superior Oceanfront Suite. 

  • Personalized in-suite check-in with cold towel and chilled champagne
  • Luggage unpacking and packing
  • Nightly pressing service
  • Breakfast in bed
  • Resort complex transportation
  • Personalized in-suite check-out
  • 310 suites
  • 1 buffet restaurant
  • 4 a la carte restaurants
  • 6 bars including Swim up bar, Snack bar
  • Disco
  • 3 pools
  • 18-hole golf course on-site (fee)
  • Tennis courts
  • Shopping plaza
  • Free Wi-Fi throughout resort
  • Fitness facilities
  • Scuba diving on-site (fee)
  • Beauty salon (fee)
  • Spa (fee)
  • Convention centre
  • Concierge desk
  • Currency exchange

Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Iron & Ironing board
  • Pillow menu
  • Concierge service
  • Marble bathroom
  • Digital safety deposit box
  • Whirlpool tub
  • Shower
  • Flat screen TV 
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • Coffee and coffee maker
  • DVD/CD player
  • Bathrobes and slippers
  • Balcony with garden or jungleviews
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights

Oceanfront Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Oceanfront
  • Iron & Ironing board
  • Balcony
  • Pillow menu
  • Concierge service
  • Welcome amenities
  • Marble bathroom
  • Digital safety deposit box
  • Espresso coffee machine
  • Whirlpool tub 
  • Shower
  • Flat screen TV
  • Butler service
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • DVD/CD player
  • Bathrobes and slippers
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights
  • Beachfront location on ground level or first floor
  • Please see All Inclusive section for full inclusions of Grand Star Service

Superior Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Iron & Ironing board
  • Pillow menu
  • Concierge service
  • Welcome amenities
  • Marble bathroom
  • Digital safety deposit box
  • Whirlpool tub
  • Shower
  • Flat screen TV 
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • Coffee and coffee maker
  • DVD/CD player
  • Bathrobes and slippers
  • Balcony with garden or jungleviews
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights
  • Priority location in main building, upper floor, near restaurants

Poolview Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Iron & Ironing board
  • 1 King bed
  • Pillow menu
  • Concierge service
  • Marble bathroom
  • Digital safety deposit box
  • Whirlpool tub
  • Shower
  • Flat screen TV
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • Coffee and coffee maker
  • DVD/CD player
  • Bathrobes and slippers
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights
  • Balcony with poolview
  • Location in main building with a view of the quiet pool

Superior Oceanfront Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Iron & Ironing board
  • Pillow menu
  • Concierge service
  • Welcome amenities
  • Marble bathroom
  • Digital safety deposit box
  • Espresso coffee machine
  • Whirlpool tub
  • Shower
  • Flat screen TV 
  • Butler service
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • DVD/CD player
  • Balcony with oceanview
  • Bathrobes and slippers
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights
  • Please see All Inclusive section for full inclusions of Grand Star Service
  • Priority oceanfront location on the top floor near the beach and main pool

Restaurants

L' Atelier

  • a la carte for dinner
  • Gourmet
  • Casual Elegance dress code

Toni's Surf & Turf

  • a la carte for dinner
  • Steakhouse
  • Casual Elegance dress code

Venezia

  • a la carte for dinner
  • Italian
  • Casual Elegance dress code

Haiku

  • a la carte for dinner
  • Japanese
  • Casual Elegance dress code

Bella Vista

  • Buffet

Bars

  • Beach Bar
  • Health Bar
  • El Mirador Lobby bar
  • Rhapsody
  • La Sirenita Swim-up bar
  • Coliseo Theatre bar
  • Starcigar Smoking room

Facilities

  • Jacuzzi/Hot tub
  • Sauna
  • On the beach massage services 
  • Temazcal (Mayan steam treatment) 
  • Thalassotherapy 
  • Roman Baths  
  • Turkish Bath
  • Couples treatments
  • Gym with indoor heated pool
  • Beauty salon 

Golf Bonus - Clients staying at this hotel receive 1 free round of golf with a 3 night stay and 2 free rounds of golf with a 5 night stay or longer. Golf cart and caddy are mandatory at an additional cost.

IBEROSTAR Playa Paraíso Golf Club
Architect - P.B. Dye
No of holes - 18
Par - 72

Exchange Privileges - Guests of this hotel have access to all the services and facilities of the neighbouring Iberostar Paraiso Maya, Paraiso Lindo, Paraiso del Mar and Paraiso Beach hotels.

Guests are also granted unlimited access to the following hotels (transporation not included):

  • IBEROSTAR Tucan/Quetzal
  • IBEROSTAR Cozumel
  • IBEROSTAR Cancun

Important: Reservations are required for all a la carte restaurants, subject to availability. Transportation between hotels is not included. Day/night passes & additional privileges to other IBEROSTAR Hotels are available at an extra charge. 

Honeymoon Bonus

  • Bottle of Champagne
  • Fruit basket
  • Special turn-down service
  • Room upgrade (based upon availability at time of arrival)
  • IBEROSTAR gift

Restrictions: Marriage certificate copy will be required upon arrival in reception of the hotel. Please request at the time of booking. Inclusions are subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Iberostar Grand Hotel Paraiso
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Iberostar Grand Hotel Paraiso
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.