Iberostar Grand Hotel Paraiso

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Golf
  • Weddings
  • Bonus
Our Opinion

A fantastic 5-star resort that is well-known for its outstanding and attentive guest services. Great a la carte and buffet items available. Depending on when you stay, the resort does have a tendency to be a bit quieter, making it perfect for adults and couples.


Overview

The first adults-only Iberostar resort is set on the white sand beach of Playa Paraiso and features five restaurants, many bars, shops, pools (including an indoor/outdoor heated pool with a retractable roof) and all-suite accommodations. With top notch service, food and luxury that Iberostar is known for, adults will find absolute relaxation in this tropical paradise.

Location: Beachfront in Riviera Maya, 20 minutes from Cancun International Airport.


Highlights
  • Beautifully landscaped grounds on a white sand beach
  • Choice of pools with an indoor/outdoor heated pool, a saltwater pool with swim-up bar, and a relaxation pool with cabanas
  • Beachfront spa with hammam, Roman baths and massages by the sea
  • Access to all of the other hotels in the Iberostar Paraiso complex
  • 24 hour rooms service, concierge service, as well as personal butler service in select categories
  • AAA's Four Diamond award

tripadvisor Traveler Reviews
  • jamesbond007xoxo :
Another Grand getaway

My wife and I visited the Grand for a quick getaway November 11 through November 15th. Everything was top notch. Food...excellent. Drinks...excellent. Service...excellent. Almost entire staff is fluent in English, which is great because I speak zero Spanish. Specialty restaurants are all very good. Nightly entertainment at the Grand was also very good. Resort is well maintained, and very clean. Oceanfront room was very nice, but walking around the resort I can't imagine there is a bad view regardless of the room location. My wife and I typically stay at either the Excellence Cancun, or the Iberostar Grand. The Iberostar resort (actually 5 separate resorts) is much larger and you can explore as desired. The Excellence is a smaller resort, very intimate, with limited resort activities. The Excellence is great for a romantic getaway, but the resort is relatively small in relation to the Iberostar complex. Also, definitely check out the shopping area at the Iberostar complex for some very unique local arts and crafts. Also visited the Lindo resort (one of 5 resorts at the Iberostar complex) for one evening and was quite impressed with the facilities and ambiance.

  • rnboy2002 :
Perfection

From arrival to departure, our vacation was flawless. I have stayed at iberostar several times and other places but the treatment at iberostar is top notch!! The Grand is by far the best place I have ever stayed and will return again and again. Special shout out to Ivan and Karen who were fantastic.

  • 136JanC : Hamilton, Canada
The Grand

We've been wanting to come here from years and finally spent a week recently. Here's what we liked/loved:- easy check in, room request location honoured, room was ready early- room cleaned and stocked every day before lunch- food was excellent - fresh fish cooked to order, liked the Japanese restauarant and loved the Mexican buffet- loved the quiet pool and outdoor hot tubs - service excellent for drinks there- good selection of red wines- place was quiet and had a great nights sleep every nightWe felt the service was good overall - our anniversary was recognized at the Japanese restaurant which was nice. Our concierge in building 72 was extremely efficient in sending up a repair person for the safe, and extra drinks on a rainy day. Beach was beautiful as usual and well kept. We liked the compactness of the resort and would definitely return.

  • Deb1957 : Dallas
Good but not great

My husband and I read these reviews whenever we are planning a trip, so I want to share our take on the Grand. First, it is a beautiful resort and the food was amazing! Hands down the best buffets we have ever had and we go to Mexico once or twice a year. I normally shy away from the buffet, but not this time. They had stations to cook eggs, pancakes, crepes in the morning. Fresh cooked meat, fish, pastas, etc. for lunch or dinner. Everything was fresh! Loved the Italian restaurant best, the Gourmet didn’t do much for us except their desserts. And if you want lobster, it’s readily available.Beach was great and the guys serving drinks worked their tails off running for drinks. Waves were pretty high a couple days but no seaweed and beautiful to watch.So why not 5 stars? It’s the little things. Our room was always clean but toiletries not always replaced. First day there were bath salts and bubble bath on the huge tub. Used the bubble bath right away and they never replaced them all week. Everything was good, nothing bad, but we’ve been spoiled at the Excellence resorts and it’s hard to compare. The Grand has a butler that would get anything we asked for, but at Excellence we didn’t have to ask. A couple people asked if we were celebrating anything. We said our anniversary but that was the end of it. Excellence sends in treats, banner on your door, gives you a special dinner. Everyone at the Grand was friendly but we are used to the Excellence where they remember your name after a day or two.In the restaurants we have great service: Victor, Angel, Alberto, Emilio and Carlos at the Italian. I have to say the Grand has the best food of anywhere we’ve been. Beautiful hotel and pool. It was just missing those little extras we’ve been spoiled with in the past.

  • kerrym20172017 :
Amazing!

This was one of the best trips to Mexico I have ever had. The staff think of absolutely everything and you are treated like royalty! The property is stunningly beautiful and it feels like you are in a little bubble in paradise. We only had one week there but we didn't even feel the need to venture out and leave the resort. I can't wait to go back again.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • 3 meals daily plus snacks
  • 24-hour room service
  • All drinks (International brands, International beer, house wine, 24 hours)
  • Drinks at disco
  • Sailing
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Introductory scuba diving lesson
  • Tennis
  • Archery 
  • Basketball
  • Beach volleyball
  • Billiards
  • Putting green
  • Use of fitness facilities
  • Exercise classes (Aerobics)
  • Daily activities
  • Evening entertainment

Grand Star Service

Applicable to the Oceanfront Suite and Superior Oceanfront Suite. 

  • Personalized in-suite check-in with cold towel and chilled champagne
  • Luggage unpacking and packing
  • Nightly pressing service
  • Breakfast in bed
  • Resort complex transportation
  • Personalized in-suite check-out
  • 310 suites
  • 1 buffet restaurant
  • 4 a la carte restaurants
  • 6 bars including Swim up bar, Snack bar
  • Disco
  • 3 pools
  • 18-hole golf course on-site (fee)
  • Tennis courts
  • Shopping plaza
  • Free Wi-Fi throughout resort
  • Fitness facilities
  • Scuba diving on-site (fee)
  • Beauty salon (fee)
  • Spa (fee)
  • Convention centre
  • Concierge desk
  • Currency exchange

Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Iron & Ironing board
  • Pillow menu
  • Concierge service
  • Marble bathroom
  • Digital safety deposit box
  • Whirlpool tub
  • Shower
  • Flat screen TV 
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • Coffee and coffee maker
  • DVD/CD player
  • Bathrobes and slippers
  • Balcony with garden or jungleviews
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights

Oceanfront Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Oceanfront
  • Iron & Ironing board
  • Balcony
  • Pillow menu
  • Concierge service
  • Welcome amenities
  • Marble bathroom
  • Digital safety deposit box
  • Espresso coffee machine
  • Whirlpool tub 
  • Shower
  • Flat screen TV
  • Butler service
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • DVD/CD player
  • Bathrobes and slippers
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights
  • Beachfront location on ground level or first floor
  • Please see All Inclusive section for full inclusions of Grand Star Service

Superior Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Iron & Ironing board
  • Pillow menu
  • Concierge service
  • Welcome amenities
  • Marble bathroom
  • Digital safety deposit box
  • Whirlpool tub
  • Shower
  • Flat screen TV 
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • Coffee and coffee maker
  • DVD/CD player
  • Bathrobes and slippers
  • Balcony with garden or jungleviews
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights
  • Priority location in main building, upper floor, near restaurants

Poolview Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Iron & Ironing board
  • 1 King bed
  • Pillow menu
  • Concierge service
  • Marble bathroom
  • Digital safety deposit box
  • Whirlpool tub
  • Shower
  • Flat screen TV
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • Coffee and coffee maker
  • DVD/CD player
  • Bathrobes and slippers
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights
  • Balcony with poolview
  • Location in main building with a view of the quiet pool

Superior Oceanfront Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Iron & Ironing board
  • Pillow menu
  • Concierge service
  • Welcome amenities
  • Marble bathroom
  • Digital safety deposit box
  • Espresso coffee machine
  • Whirlpool tub
  • Shower
  • Flat screen TV 
  • Butler service
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • DVD/CD player
  • Balcony with oceanview
  • Bathrobes and slippers
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights
  • Please see All Inclusive section for full inclusions of Grand Star Service
  • Priority oceanfront location on the top floor near the beach and main pool

Restaurants

L' Atelier

  • a la carte for dinner
  • Gourmet
  • Casual Elegance dress code

Toni's Surf & Turf

  • a la carte for dinner
  • Steakhouse
  • Casual Elegance dress code

Venezia

  • a la carte for dinner
  • Italian
  • Casual Elegance dress code

Haiku

  • a la carte for dinner
  • Japanese
  • Casual Elegance dress code

Bella Vista

  • Buffet

Bars

  • Beach Bar
  • Health Bar
  • El Mirador Lobby bar
  • Rhapsody
  • La Sirenita Swim-up bar
  • Coliseo Theatre bar
  • Starcigar Smoking room

Facilities

  • Jacuzzi/Hot tub
  • Sauna
  • On the beach massage services 
  • Temazcal (Mayan steam treatment) 
  • Thalassotherapy 
  • Roman Baths  
  • Turkish Bath
  • Couples treatments
  • Gym with indoor heated pool
  • Beauty salon 

Golf Bonus - Clients staying at this hotel receive 1 free round of golf with a 3 night stay and 2 free rounds of golf with a 5 night stay or longer. Golf cart and caddy are mandatory at an additional cost.

IBEROSTAR Playa Paraíso Golf Club
Architect - P.B. Dye
No of holes - 18
Par - 72

Exchange Privileges - Guests of this hotel have access to all the services and facilities of the neighbouring Iberostar Paraiso Maya, Paraiso Lindo, Paraiso del Mar and Paraiso Beach hotels.

Guests are also granted unlimited access to the following hotels (transporation not included):

  • IBEROSTAR Tucan/Quetzal
  • IBEROSTAR Cozumel
  • IBEROSTAR Cancun

Important: Reservations are required for all a la carte restaurants, subject to availability. Transportation between hotels is not included. Day/night passes & additional privileges to other IBEROSTAR Hotels are available at an extra charge. 

Honeymoon Bonus

  • Bottle of Champagne
  • Fruit basket
  • Special turn-down service
  • Room upgrade (based upon availability at time of arrival)
  • IBEROSTAR gift

Restrictions: Marriage certificate copy will be required upon arrival in reception of the hotel. Please request at the time of booking. Inclusions are subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Iberostar Grand Hotel Paraiso
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Iberostar Grand Hotel Paraiso
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.