This site requires JavaScript. I will only be visible if you have it.

Iberostar Grand Hotel Paraiso

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Golf
  • Weddings
  • Bonus
Our Opinion

A fantastic 5-star resort that is well-known for its outstanding and attentive guest services. Great a la carte and buffet items available. Depending on when you stay, the resort does have a tendency to be a bit quieter, making it perfect for adults and couples.


Overview

The first adults-only Iberostar resort is set on the white sand beach of Playa Paraiso and features five restaurants, many bars, shops, pools (including an indoor/outdoor heated pool with a retractable roof) and all-suite accommodations. With top notch service, food and luxury that Iberostar is known for, adults will find absolute relaxation in this tropical paradise.

Location: Beachfront in Riviera Maya, 20 minutes from Cancun International Airport.


Highlights
  • Beautifully landscaped grounds on a white sand beach
  • Choice of pools with an indoor/outdoor heated pool, a saltwater pool with swim-up bar, and a relaxation pool with cabanas
  • Beachfront spa with hammam, Roman baths and massages by the sea
  • Access to all of the other hotels in the Iberostar Paraiso complex
  • 24 hour rooms service, concierge service, as well as personal butler service in select categories
  • AAA's Four Diamond award

tripadvisor Traveler Reviews
  • Nancy R : Westminster, Maryland
awesome adult onlys resort

Just got back from iberostar grand hotel paraiso. My husband and I have been to many all inclusive resorts. This was the best. If you are looking to be waited on hand and foot, have the pleasure of having such pleasant, nice and accommodating staff, good food, cleanliness, this is your place. The only thing we were displeased with was the beach service. Very slow. I think they should put up a couple of little tiki bars, one in front of each beach front building. Since the only places for the beach service people to go to get drinks is the pool bar, or perhaps the place where they serve lunch, they really can't get your drinks to you very quickly, so not their fault, Other than that, absolutely wonderful. Also, not that his has anything to do with the resort, the travel was a breeze. When arriving in Cancun, it wasn't 15 minutes from the time we deplaned, to waiting outside for our ride to the resort. Immigration, customs, retrieving our luggage, nothing. The Mexicans have it together! While many of the islands in the Caribbeanare extremely slow, unorganized, etc. This is not the case there.

  • AureljeZ :
vacation

Great hotel with good food. Rooms are beautiful and very clean. We had a front ocean room with great view of the beach and ocean. Only issues we had is reservation for diners with concierge - it took her a couple of day to reserve dinners for us.

  • Ewa Jerry W : Comox Valley, Canada
“Ops, we did it again! Such a amazing place..”

This is our ninth time in this resort, and not a last!!!This place like a good wine, get better and better with age. Incredibly professional staff, and amazing surroundings make this place the perfect paradise

  • Luciaskinner : Worcester, United Kingdom
You just can't beat it

This was our third visit to the hotel and each time we go it seems betterWe were really pleased to see the extended decking at the beach restaurant as we like to eat outside. The food here was amazing especially the barbecue and paella cooked by Alberto. Also a special mention to Olivia who cooked some superb fish.The waiting staff were excellent with Angel and Jesus remembering what we liked to drink and Emilio always remembering our tea in the morning at breakfast.We especially like to sit around the quiet pool and we're welcomed back by Mirna. What a treasure,so friendly and always ready to fetch anything you need.Also Marisa the pool attendant who put our towels out for us and sometimes left a rose.It really made my day, thank you.The food was excellent. We really enjoyed the Wednesday night buffet with the fabulous king crab legs, what a treat.Our butler was super. There was a bottle of champagne after we came back from the pool at the end of the day and what ever we asked for it was providedNo one gets it perfect every time but the staff here try very hard, they are all a credit to the hotel. I am already planning my trip for next year.

  • Morriosity : Salt Lake City, Utah
Happiest Place on Earth

What struck me about this trip was how happy the staff was. Everywhere, everyone. After spending 5 days there, it started to strike me simply how nice, accommodating, and really happy the people who work there are. And that ends up meaning a lot, right? Riding a cart from one place on the property to another, you pass groups of employees in their uniforms walking or riding from one place to another. And there is a LOT of staff there, which any 5 star should have. And they are talking, and smiling, and laughing. Which isn't always the experience, right? Anyway, the location, rooms and dining opportunities were just terrific. I do have three complaints about our trip, two of which they could change. First, the bath towels. They are large, clean, and new. But they aren't very thick or plush. I prefer the Turkish thick guys. I would change that. Also, the fitness center had no wifi, and only one elliptical. That hurt. Being forced to watch music videos on the TV, instead of being able to plug my Kindle into the internet and watch something on Netflix was very painful. Wifi around the property was great, but not in the Grand's fitness center. Not cool. Lastly, it was very windy on the beach. Since this was my first trip to Cancun I can't say that was irregular, but the very windy conditions were tiring, and made being on the beach unpleasant. Not the hotel's fault, and their pools are pretty protected, so that's a good thing. I'm a fan of the Iberostar Grands, not just because of the amenities, but because they seem to treat their people right, and give them an opportunity to have a happy work environment. Good for them, and good for me and my family.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily plus snacks
  • 24-hour room service
  • All drinks (International brands, International beer, house wine, 24 hours)
  • Drinks at disco
  • Sailing
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Introductory scuba diving lesson
  • Tennis
  • Archery 
  • Basketball
  • Beach volleyball
  • Billiards
  • Putting green
  • Use of fitness facilities
  • Exercise classes (Aerobics)
  • Daily activities
  • Evening entertainment

Grand Star Service

Applicable to the Oceanfront Suite and Superior Oceanfront Suite. 

  • Personalized in-suite check-in with cold towel and chilled champagne
  • Luggage unpacking and packing
  • Nightly pressing service
  • Breakfast in bed
  • Resort complex transportation
  • Personalized in-suite check-out
  • 310 suites
  • 1 buffet restaurant
  • 4 a la carte restaurants
  • 6 bars including Swim up bar, Snack bar
  • Disco
  • 3 pools
  • 18-hole golf course on-site (fee)
  • Tennis courts
  • Shopping plaza
  • Free Wi-Fi throughout resort
  • Fitness facilities
  • Scuba diving on-site (fee)
  • Beauty salon (fee)
  • Spa (fee)
  • Convention centre
  • Concierge desk
  • Currency exchange

Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Iron & Ironing board
  • Pillow menu
  • Concierge service
  • Marble bathroom
  • Digital safety deposit box
  • Whirlpool tub
  • Shower
  • Flat screen TV 
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • Coffee and coffee maker
  • DVD/CD player
  • Bathrobes and slippers
  • Balcony with garden or jungleviews
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights

Oceanfront Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Oceanfront
  • Iron & Ironing board
  • Balcony
  • Pillow menu
  • Concierge service
  • Welcome amenities
  • Marble bathroom
  • Digital safety deposit box
  • Espresso coffee machine
  • Whirlpool tub 
  • Shower
  • Flat screen TV
  • Butler service
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • DVD/CD player
  • Bathrobes and slippers
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights
  • Beachfront location on ground level or first floor
  • Please see All Inclusive section for full inclusions of Grand Star Service

Superior Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Iron & Ironing board
  • Pillow menu
  • Concierge service
  • Welcome amenities
  • Marble bathroom
  • Digital safety deposit box
  • Whirlpool tub
  • Shower
  • Flat screen TV 
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • Coffee and coffee maker
  • DVD/CD player
  • Bathrobes and slippers
  • Balcony with garden or jungleviews
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights
  • Priority location in main building, upper floor, near restaurants

Poolview Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Iron & Ironing board
  • 1 King bed
  • Pillow menu
  • Concierge service
  • Marble bathroom
  • Digital safety deposit box
  • Whirlpool tub
  • Shower
  • Flat screen TV
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • Coffee and coffee maker
  • DVD/CD player
  • Bathrobes and slippers
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights
  • Balcony with poolview
  • Location in main building with a view of the quiet pool

Superior Oceanfront Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Iron & Ironing board
  • Pillow menu
  • Concierge service
  • Welcome amenities
  • Marble bathroom
  • Digital safety deposit box
  • Espresso coffee machine
  • Whirlpool tub
  • Shower
  • Flat screen TV 
  • Butler service
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • DVD/CD player
  • Balcony with oceanview
  • Bathrobes and slippers
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights
  • Please see All Inclusive section for full inclusions of Grand Star Service
  • Priority oceanfront location on the top floor near the beach and main pool

Restaurants

L' Atelier

  • a la carte for dinner
  • Gourmet
  • Casual Elegance dress code

Toni's Surf & Turf

  • a la carte for dinner
  • Steakhouse
  • Casual Elegance dress code

Venezia

  • a la carte for dinner
  • Italian
  • Casual Elegance dress code

Haiku

  • a la carte for dinner
  • Japanese
  • Casual Elegance dress code

Bella Vista

  • Buffet

Bars

  • Beach Bar
  • Health Bar
  • El Mirador Lobby bar
  • Rhapsody
  • La Sirenita Swim-up bar
  • Coliseo Theatre bar
  • Starcigar Smoking room

Facilities

  • Jacuzzi/Hot tub
  • Sauna
  • On the beach massage services 
  • Temazcal (Mayan steam treatment) 
  • Thalassotherapy 
  • Roman Baths  
  • Turkish Bath
  • Couples treatments
  • Gym with indoor heated pool
  • Beauty salon 

Golf Bonus - Clients staying at this hotel receive 1 free round of golf with a 3 night stay and 2 free rounds of golf with a 5 night stay or longer. Golf cart and caddy are mandatory at an additional cost.

IBEROSTAR Playa Paraíso Golf Club
Architect - P.B. Dye
No of holes - 18
Par - 72

Exchange Privileges - Guests of this hotel have access to all the services and facilities of the neighbouring Iberostar Paraiso Maya, Paraiso Lindo, Paraiso del Mar and Paraiso Beach hotels.

Guests are also granted unlimited access to the following hotels (transporation not included):

  • IBEROSTAR Tucan/Quetzal
  • IBEROSTAR Cozumel
  • IBEROSTAR Cancun

Important: Reservations are required for all a la carte restaurants, subject to availability. Transportation between hotels is not included. Day/night passes & additional privileges to other IBEROSTAR Hotels are available at an extra charge. 

Honeymoon Bonus

  • Bottle of Champagne
  • Fruit basket
  • Special turn-down service
  • Room upgrade (based upon availability at time of arrival)
  • IBEROSTAR gift

Restrictions: Marriage certificate copy will be required upon arrival in reception of the hotel. Please request at the time of booking. Inclusions are subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Iberostar Grand Hotel Paraiso
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Iberostar Grand Hotel Paraiso
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.