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Iberostar Grand Hotel Paraiso

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Golf
  • Weddings
  • Bonus
Our Opinion

A fantastic 5-star resort that is well-known for its outstanding and attentive guest services. Great a la carte and buffet items available. Depending on when you stay, the resort does have a tendency to be a bit quieter, making it perfect for adults and couples.


Overview

The first adults-only Iberostar resort is set on the white sand beach of Playa Paraiso and features five restaurants, many bars, shops, pools (including an indoor/outdoor heated pool with a retractable roof) and all-suite accommodations. With top notch service, food and luxury that Iberostar is known for, adults will find absolute relaxation in this tropical paradise.

Location: Beachfront in Riviera Maya, 20 minutes from Cancun International Airport.


Highlights
  • Beautifully landscaped grounds on a white sand beach
  • Choice of pools with an indoor/outdoor heated pool, a saltwater pool with swim-up bar, and a relaxation pool with cabanas
  • Beachfront spa with hammam, Roman baths and massages by the sea
  • Access to all of the other hotels in the Iberostar Paraiso complex
  • 24 hour rooms service, concierge service, as well as personal butler service in select categories
  • AAA's Four Diamond award

tripadvisor Traveler Reviews
  • PatriciaWB : Milton, ON
Feb. 10-17, 2017 Visit

This was our 6th stay and just as great as all the previous ones. This resort has it all -- great food, location and lots of pampering! The staff are truly incredible. They really make all the difference. Our butler was in contact daily and though we didn't require a lot of assistance, so good to know we had someone to go to if needed. All the staff were very pleasant and friendly. On last 2 stays were located oceanfront; this stay our room faced the serenity pool (room 7286) - it was quiet and perfect location to restaurants and lobby, etc. There were minor changes from last Feb. 2016, i.e., menus have been tweaked; have to ask for a hair dryer, etc. but what hasn't changed is the fantastic service and attention, choice of drinks, food, room - so luxurious! The beach has improved, not sure if due to hotel or nature, but better than last year; less rock in water (but still need to look out, recommend water shoes). Went swimming each day, as the week progressed water became calmer, temperature was just perfect. Did not use pools, came for the beach! The beach and pool areas were full, but due to layout of resort never seemed busy. Dined at Toni's Surf & Turf (2x), Japanese, Gourmet (2x) and the rest buffet because we just needed a break. Lunch each day at Le Brias by the beach. We did not use the gym (on vacation!) and while the spa is beautiful only used in past for rainy days - but this trip had 7 perfect days of sun.We take a couple of trips each year, but the Grand is the one we go to for total pampering and indulging. If you can, I highly recommend staying at this resort - no regrets!

  • reedmantennis : kalamazoo
Hard not to love it

The architecture is great. Made to resemble a big Venetian villa. Marble floors everywhere (including in your room) and huge staircases right and left.The staff works very hard and is right there for your every need. If you want something just ask and you'll probably get it.The food is very good - better in the theme restaurants since they cook for fewer people at one time. The buffets are very big and are restocked continually. You will find all the lobster you care to eat.Pool view rooms are superior to most places in that they are not right on top of the pool where you get a lot of noise but rather are set back about 50 feet or so which makes the room more private. The pool rooms mostly overlook the tranquility pool which is quiet anyway.Tipping is not mandatory and I didn't notice any degrading of the service when I didn't tip but you may feel that you should leave something most of the time due to the attentive service.I would compare this resort to the stay in a 5 star hotel in a major city.

  • debtodeb : Rochester Hills, Michigan
A Whole New World

My husband and I had never visited an all inclusive resort, preferring small boutique hotels or private residences. The Iberostar Grand was the perfect spot to make us fans of no fuss, no worry vacationing. I haven't much to add to the many positive reviews. We didn't take advantage of most of the amenities (spa etc) preferring to simply sit by the ocean or pool reading, napping, taking an occasional dip and enjoying the delivery of a piña colada by a cheerful waitperson every hour or so. We enjoyed the dinners at the specialty restaurants, especially the French and Turf and Surf, (less so the Japanese). The lunch buffet was okay, about what one expects from lots of variety set out over a period of time. They keep it well stocked. We had breakfast in our room everyday. Our superior ocean front suite, the grounds, and especially all the wonderful staff were perfection. They seem to sense how much, or little, attention you want and accommodate perfectly. While we won't give up our penchant for smaller boutique hotels, we're definitely adding the Iberostar Grand to our list of destinations. It's kind of fun to pretend for a week that one lives in a palace with all the accompanying perks.

  • Nanci J : Windsor, Canada
#1 for me...year after year!!! This Resort is the Best!!!

Just spent another incredible week at the Iberostar Grand Paraiso. This is our 3rd year in a row at the Grand and it is by far the most luxurious all inclusive/adult only resort in the Caribbean. It defines perfection...everything from checking in to the restaurants, pools, beach and service. All are top notch. You're made to feel at home the minute you arrive on the property. Our check in was very fast and efficient. No long waits. The STAFF really makes the Iberostar Grand Paraiso special!! They're outstanding and so attentive to all your needs. They're always checking to see if everything is okay and if you need anything. People like:Front Desk Manager PriscillaMaître d's Angel and IsraelWaiters Jordan and JesusChef's Alberto and Olivia Beach Butler Jonathan and GabrielCleaning lady Erica, Concierge's Jenny and Alexandria Massage Therapist at the Spa Erica All make this resort so remarkable and superior to any other resort we have ever vacationed at. In fact all of the staff at the Iberostar Grand Paraiso are amazing. On this vacation we were celebrating my husband's birthday and the staff really made sure that my husband felt special. They made us feel so welcome and like we were family. We travel quite a lot and we have never experienced such a high level of customer service. The property is magnificent, It is extremely clean and well groomed. The main Pool and 4 hot tubs are stunning. This resort also has a beautiful "Quiet Pool with 2 Hot Tubs"...if you don't want to be around any noise. The Spa is elegant and provides a tranquil place to relax with another gorgeous pool and 2 hot tubs. The beach is beautiful and clean, and there are always enough beach chairs, beds and palapas for everyone. All of the rooms are suites. There extremely clean and spacious. The Ocean front rooms provide an incredible view of the Caribbean Sea. They have rooms with a pool view, garden view, and private villas. Restaurants...First off let me tell you that the food at this resort is excellent. You have a wide variety of top notch restaurants to choose from and there is also a 5 star buffet which is so good. It just depends on what you feel like eating. Entertainment...the Star Friends really go out of their way to entertain us. Whether it is on the beach, at the pool or during the nightly show...they provide tons of fun and laughter.I never imagined that i would be the type of person to visit the same resort more than once BUT i can't get enough of the Iberostar Grand Paraiso. The staff, the food, the whole resort itself provides an incrediable luxury vacation. Trust me, you will seriously love this place. We're already planning our return.

  • lunchladyNh : NH
Our 4th visit to the Paraiso Grand

What can I say? We love it here. The hotel itself is beautiful, clean, comfortable and quiet. The food is very good and the drinks are top shelf - just as we would expect from a true 5 star resort. What sets this property apart from the others are the employees. When we stepped out of the taxi at the Grand, we were greeted with "Welcome Home!". Every employee on the property, from the Butlers, waiters, housekeepers, maintenance, even the landscapers all greet you with "Hola" and a smile. The employees go out of their way to accommodate your slightest need. One day we arrived late to the pool area and there were no chairs. The pool concierge located 2 chairs and was happy to place them in a location we liked. We are thrilled to see the same employees year after year, like our favorite/ best Butler in the world, Gonzalo at the ocean front buildings! Also Delfino, David, Diego and Israel in the restaurants, Leticia and Maya at the pool bar and Mariza, Daniel and Cuauhtemoc, the pool concierges. And of course, Antonio the chef, who made special treats for us. Thank you for the outstanding service and warm smiles. A shout-out to Ricardo at the Porter station who helped us when our airport shuttle didn't show! Thank you!This year seemed to be a younger (30's) crowd who brought their personal speakers to the pool area. Several of us who book the same week + every year noticed that it was noisy and the pool bar rowdier than in previous years. A noise issue after dark was handled quickly and professionally. We were also disappointed to see there were no travel coffee mugs in the rooms. I use mine all the time and look forward to a fresh one every year. I hear the slippers were being shipped but I missed those too.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily plus snacks
  • 24-hour room service
  • All drinks (International brands, International beer, house wine, 24 hours)
  • Drinks at disco
  • Sailing
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Introductory scuba diving lesson
  • Tennis
  • Archery 
  • Basketball
  • Beach volleyball
  • Billiards
  • Putting green
  • Use of fitness facilities
  • Exercise classes (Aerobics)
  • Daily activities
  • Evening entertainment

Grand Star Service

Applicable to the Oceanfront Suite and Superior Oceanfront Suite. 

  • Personalized in-suite check-in with cold towel and chilled champagne
  • Luggage unpacking and packing
  • Nightly pressing service
  • Breakfast in bed
  • Resort complex transportation
  • Personalized in-suite check-out
  • 310 suites
  • 1 buffet restaurant
  • 4 a la carte restaurants
  • 6 bars including Swim up bar, Snack bar
  • Disco
  • 3 pools
  • 18-hole golf course on-site (fee)
  • Tennis courts
  • Shopping plaza
  • Free Wi-Fi throughout resort
  • Fitness facilities
  • Scuba diving on-site (fee)
  • Beauty salon (fee)
  • Spa (fee)
  • Convention centre
  • Concierge desk
  • Currency exchange

Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Iron & Ironing board
  • Pillow menu
  • Concierge service
  • Marble bathroom
  • Digital safety deposit box
  • Whirlpool tub
  • Shower
  • Flat screen TV 
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • Coffee and coffee maker
  • DVD/CD player
  • Bathrobes and slippers
  • Balcony with garden or jungleviews
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights

Oceanfront Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Oceanfront
  • Iron & Ironing board
  • Balcony
  • Pillow menu
  • Concierge service
  • Welcome amenities
  • Marble bathroom
  • Digital safety deposit box
  • Espresso coffee machine
  • Whirlpool tub 
  • Shower
  • Flat screen TV
  • Butler service
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • DVD/CD player
  • Bathrobes and slippers
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights
  • Beachfront location on ground level or first floor
  • Please see All Inclusive section for full inclusions of Grand Star Service

Superior Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Iron & Ironing board
  • Pillow menu
  • Concierge service
  • Welcome amenities
  • Marble bathroom
  • Digital safety deposit box
  • Whirlpool tub
  • Shower
  • Flat screen TV 
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • Coffee and coffee maker
  • DVD/CD player
  • Bathrobes and slippers
  • Balcony with garden or jungleviews
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights
  • Priority location in main building, upper floor, near restaurants

Poolview Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Iron & Ironing board
  • 1 King bed
  • Pillow menu
  • Concierge service
  • Marble bathroom
  • Digital safety deposit box
  • Whirlpool tub
  • Shower
  • Flat screen TV
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • Coffee and coffee maker
  • DVD/CD player
  • Bathrobes and slippers
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights
  • Balcony with poolview
  • Location in main building with a view of the quiet pool

Superior Oceanfront Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Iron & Ironing board
  • Pillow menu
  • Concierge service
  • Welcome amenities
  • Marble bathroom
  • Digital safety deposit box
  • Espresso coffee machine
  • Whirlpool tub
  • Shower
  • Flat screen TV 
  • Butler service
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • DVD/CD player
  • Balcony with oceanview
  • Bathrobes and slippers
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights
  • Please see All Inclusive section for full inclusions of Grand Star Service
  • Priority oceanfront location on the top floor near the beach and main pool

Restaurants

L' Atelier

  • a la carte for dinner
  • Gourmet
  • Casual Elegance dress code

Toni's Surf & Turf

  • a la carte for dinner
  • Steakhouse
  • Casual Elegance dress code

Venezia

  • a la carte for dinner
  • Italian
  • Casual Elegance dress code

Haiku

  • a la carte for dinner
  • Japanese
  • Casual Elegance dress code

Bella Vista

  • Buffet

Bars

  • Beach Bar
  • Health Bar
  • El Mirador Lobby bar
  • Rhapsody
  • La Sirenita Swim-up bar
  • Coliseo Theatre bar
  • Starcigar Smoking room

Facilities

  • Jacuzzi/Hot tub
  • Sauna
  • On the beach massage services 
  • Temazcal (Mayan steam treatment) 
  • Thalassotherapy 
  • Roman Baths  
  • Turkish Bath
  • Couples treatments
  • Gym with indoor heated pool
  • Beauty salon 

Golf Bonus - Clients staying at this hotel receive 1 free round of golf with a 3 night stay and 2 free rounds of golf with a 5 night stay or longer. Golf cart and caddy are mandatory at an additional cost.

IBEROSTAR Playa Paraíso Golf Club
Architect - P.B. Dye
No of holes - 18
Par - 72

Exchange Privileges - Guests of this hotel have access to all the services and facilities of the neighbouring Iberostar Paraiso Maya, Paraiso Lindo, Paraiso del Mar and Paraiso Beach hotels.

Guests are also granted unlimited access to the following hotels (transporation not included):

  • IBEROSTAR Tucan/Quetzal
  • IBEROSTAR Cozumel
  • IBEROSTAR Cancun

Important: Reservations are required for all a la carte restaurants, subject to availability. Transportation between hotels is not included. Day/night passes & additional privileges to other IBEROSTAR Hotels are available at an extra charge. 

Honeymoon Bonus

  • Bottle of Champagne
  • Fruit basket
  • Special turn-down service
  • Room upgrade (based upon availability at time of arrival)
  • IBEROSTAR gift

Restrictions: Marriage certificate copy will be required upon arrival in reception of the hotel. Please request at the time of booking. Inclusions are subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Iberostar Grand Hotel Paraiso
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Iberostar Grand Hotel Paraiso
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.