Iberostar Grand Hotel Paraiso

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Golf
  • Weddings
  • Bonus
Our Opinion

A fantastic 5-star resort that is well-known for its outstanding and attentive guest services. Great a la carte and buffet items available. Depending on when you stay, the resort does have a tendency to be a bit quieter, making it perfect for adults and couples.


Overview

The first adults-only Iberostar resort is set on the white sand beach of Playa Paraiso and features five restaurants, many bars, shops, pools (including an indoor/outdoor heated pool with a retractable roof) and all-suite accommodations. With top notch service, food and luxury that Iberostar is known for, adults will find absolute relaxation in this tropical paradise.

Location: Beachfront in Riviera Maya, 20 minutes from Cancun International Airport.


Highlights
  • Beautifully landscaped grounds on a white sand beach
  • Choice of pools with an indoor/outdoor heated pool, a saltwater pool with swim-up bar, and a relaxation pool with cabanas
  • Beachfront spa with hammam, Roman baths and massages by the sea
  • Access to all of the other hotels in the Iberostar Paraiso complex
  • 24 hour rooms service, concierge service, as well as personal butler service in select categories
  • AAA's Four Diamond award

tripadvisor Traveler Reviews
  • Dr David S : Thornhill, Canada
Great as usual

We really love this place. This was our fifth time here and it had always been a consistently fantastic holiday. The staff is always attentive and you can get anything you want whenever you want iThe reservations are snap and very easy to modify when when necessary. We loved the lamb at the Italian restaurant and had an exquisite meal at the gourmet French restaurant. The staff are always pleasant and happy to do anything for you. They really care about making you happyThe grounds are kept immaculate and the rooms are always clean. Really love it when the butler sets up your Jacuzzi with gorgeous rose petals and champagne and chocolate. Great way to end the night. This is one of our favorite places and we love coming back. I wouldn't hesitate to come back again Consistently excellent.Highly rated

  • JANHECK : SandalsGrandeSt.Lucia
Totally relaxed

This was our 7th time at the Grand. We needed to get away and we enjoy the Grand so much and the friendly staff that we couldn't go anywhere else. Long walks on the beach is safe. They provide great activities and wonderful service on the beach. The food at ALL the restaurants is delicious but we tend to go to the buffet more often. Thank you to the staff, Julio, Gabriel,Eli, Cesar(the best server at Tony's) Alberto, Victor and of course the funny and entertaining Edder. We were at the Grand over Halloween and enjoyed the special activities.

  • Oscar_Zur77 : Zurich, Switzerland
Just perfect!!! Top!!!

I travel a lot around the world and can assure you this was one of the best hotel I have ever experienced in my life. I will break down all the aspects but in few words this Grand Hotel is really Grand, is really a 5 stars, is the place to have a great holiday without thinking about anything, they do it for you. What is doing this hotel Great is the people, because every single person of the staff is doing the impossible to make your holiday the best experience.Lobby/WelcomeAn excellent personalized welcome that make you immediately forget the long trip to reach the hotel. I personally felt immediately all right, confortable. They will remember the number of your room every time you approach them, amazing.CleaningThe hotel is super clean: public areas, restrooms, restaurants, swimming pools. The room is checked several times during the day. The marble floor is shining in every place. Cleaning service is always present. Well done!RoomBig and beautiful. Marble floor, big wardrobe, big safe, 2 big beds (on my case), a chaise longue, a desk. There is a fridge filled with everything and you can ask whatever you want, they will bring it. A big balcony with sofa, table and hanging chair. The bathroom is huge, 2 washbasins (1 for him and 1 for her) located one opposite to the other, a big jacuzzi, a shower and full equipped. Swimming poolsAmazing. The big one is with salty water, the place with the animation and there is a big pool-bar at the side which can be used from in and outside the pool. The quiet one is just beautiful and very relaxing, no animation, no music. The covered one is also beautiful with small green tiles and several waterfalls and water jets. What a nice architecture on this pool! Furthermore there is a sauna, a steam bad and an equipped gym. You can also decide to go for a massage (not included).All pools have at least 2 big jacuzzi, some of them with warm water. All around the pools are deckchairs, beds and gazebos equipped with towels. There are waiter and waitress continuously asking if you want a drink. You can chose the place you like more and change whenever you want, there are always enough chairs.6 RestaurantsThe main buffet for breakfast and dinner is at Bella Vista. The buffet is amazing, not just a buffet. There is nothing missing. Just to give an idea there are 20 types of fresh fruit on the breakfast buffet. As soon as something is taken will be replaced.The other 5 restaurants are so great, Italian, Mexican, Gourmet, Japanese and Surf and Turf (my preferred). Best meat cuts, great fishes, crabs and lobsters. I can’t summarize all, just try. You always have appetizer, main course and dessert.The service at the restaurants is always excellent, doesn’t matter which one you choose. The bring you at the table, the offer you a menu always, even at the buffet, and they are so fast in bringing your orders, both food and drinks.Wine cardThere is a choice of about 40 different wines included, champagne, white, rosé and red. Some of them are really excellent. There is no need to buy a wine outside the included offer. A sommelier is available in case of questions or doubts.BarsAll the bars, in particular at the pool, at the lobby and at the theatre are great. The guys are preparing delicious cocktails and always ready to have a word with the guests. TOP!Animation teamWhat a team guys! They are always smiling, they remember your name, they are part of your day without being intrusive, they respect your privacy. Always present they make their best to enrich your day. They are the cream on top of the ice cream. Well done!People (staff)By purpose I didn’t mention any name, but everybody is always smiling and be ready to do everything to make your stay just perfect. I cannot complain even under torture.ArchitectureBeautiful structure, inside and outside. All the details are taken in consideration. The garden is very nice with some animal around.Gym, SPAThe main gym and SPA are located close to the convention center and available for the 5 hotels. Fully equipped, very very nice.There are tennis courts with free lessons, a golf driving range and just outside a golf course with 18 holes if I am not mistaking.Theatre Every night there is a different show, all of high level. The theatre has air conditioning!All inclusive formulaThat’s the best on my opinion. I was just bringing few dollars for tips, that’s it. No need of bringing money with you. All types of food and alcool is included, with all the international brands.BeachNice, fully equipped, security is always there, enough place for everybody. There are some rocks in front of the hotel, but just few meters on the side areas there are no rocks anymore.I apologize if I forgot something.It is the best option to go for relax or have a little bit more. The hotel is adults only so no children around. I travelled alone and that was never an issue. HIGHLY RECOMMENDED!!! I will go back again and again.

  • j4205lemay : Montreal, Quebec
Already ten times

Been to Mexico for 20 years,First five were on the west coast then switched to yucatan peninsula.Tried for first five years a new five star beach resort always testing a newlyopened resort. Then Iberostar Grand Paraiso opened up which we also triedand were totally impressed by the total luxury of this one comparable to the best ofLas Vegas. We have returned every year since (except last yearwhen we were tempted to try the Iberostar Grand Bavaro at Punta Cana) We intend to return to Mexicothis year to see if still all as perfect. I particularly like the golf course the conditionof which has improved year after year. Food is great, beach is fine but not the greatestsevice is excellent and friendly and after some many visits we know much of the staff.We have always booked beach front rooms. My understanding is that the hotel is the flag hotel of the chain with the owners of the chain having his apartments there.Beach front hotels need a lot of maintenance because of weather,sea salt etc etc and we can say that the maintenance for buidings and vegetation is a priority.The Grand is adults only but residents also have access to the Lindo and Mayanwhich are just next door. In fact when we invited daughters and grand children we stay at the Mayan which is also great. We always been lucky with weather end March early April. Last visit April 2015

  • chalbe : Toronto
As beautiful as ever!

This was our 4th visit to this beautiful hotel. A few things have changed with the privilege membership? not sure what the program is called, we were only approached personally once and 2 or 3 times via envelopes in our room. The small sitting area that was outside off the main lobby had been enclosed and is now for the members only. Miss that space it was a nice place to sit and chat with other guests over a few drinks/coffee and popcorn. Overall the hotel is beautiful as ever, this time our view was over the quiet pool, absolutely beautiful. The steak house Toni's is still amazing, the Venetian beautiful food, the Mexican restaurant very good as well. The buffets the shrimp Fajitas still yumm. Food is still excellent, no matter where you are eating.We also were lucky enough to participate in the Chef on Tour beautiful, from the cocktails through to the dessert.The one thing that makes the Grand Grand is the people, the staff go out their way to make you happy, from the chefs that went out of their way to make the coconut stuffed limes, delish, to the quick resolution to a bump in our trip from the management staff, to the employees in the buffet and the activity team. They all strive to get to know you personally say hello and try to meet whatever needs you may have.This is an exemplary hotel in so many ways, the grounds, the hotel itself and the very best part the people, you will never be disappointed in choosing this hotel.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily plus snacks
  • 24-hour room service
  • All drinks (International brands, International beer, house wine, 24 hours)
  • Drinks at disco
  • Sailing
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Introductory scuba diving lesson
  • Tennis
  • Archery 
  • Basketball
  • Beach volleyball
  • Billiards
  • Putting green
  • Use of fitness facilities
  • Exercise classes (Aerobics)
  • Daily activities
  • Evening entertainment

Grand Star Service

Applicable to the Oceanfront Suite and Superior Oceanfront Suite. 

  • Personalized in-suite check-in with cold towel and chilled champagne
  • Luggage unpacking and packing
  • Nightly pressing service
  • Breakfast in bed
  • Resort complex transportation
  • Personalized in-suite check-out
  • 310 suites
  • 1 buffet restaurant
  • 4 a la carte restaurants
  • 6 bars including Swim up bar, Snack bar
  • Disco
  • 3 pools
  • 18-hole golf course on-site (fee)
  • Tennis courts
  • Shopping plaza
  • Free Wi-Fi throughout resort
  • Fitness facilities
  • Scuba diving on-site (fee)
  • Beauty salon (fee)
  • Spa (fee)
  • Convention centre
  • Concierge desk
  • Currency exchange

Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Iron & Ironing board
  • Pillow menu
  • Concierge service
  • Marble bathroom
  • Digital safety deposit box
  • Whirlpool tub
  • Shower
  • Flat screen TV 
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • Coffee and coffee maker
  • DVD/CD player
  • Bathrobes and slippers
  • Balcony with garden or jungleviews
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights

Oceanfront Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Oceanfront
  • Iron & Ironing board
  • Balcony
  • Pillow menu
  • Concierge service
  • Welcome amenities
  • Marble bathroom
  • Digital safety deposit box
  • Espresso coffee machine
  • Whirlpool tub 
  • Shower
  • Flat screen TV
  • Butler service
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • DVD/CD player
  • Bathrobes and slippers
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights
  • Beachfront location on ground level or first floor
  • Please see All Inclusive section for full inclusions of Grand Star Service

Superior Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Iron & Ironing board
  • Pillow menu
  • Concierge service
  • Welcome amenities
  • Marble bathroom
  • Digital safety deposit box
  • Whirlpool tub
  • Shower
  • Flat screen TV 
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • Coffee and coffee maker
  • DVD/CD player
  • Bathrobes and slippers
  • Balcony with garden or jungleviews
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights
  • Priority location in main building, upper floor, near restaurants

Poolview Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Iron & Ironing board
  • 1 King bed
  • Pillow menu
  • Concierge service
  • Marble bathroom
  • Digital safety deposit box
  • Whirlpool tub
  • Shower
  • Flat screen TV
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • Coffee and coffee maker
  • DVD/CD player
  • Bathrobes and slippers
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights
  • Balcony with poolview
  • Location in main building with a view of the quiet pool

Superior Oceanfront Suite

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Iron & Ironing board
  • Pillow menu
  • Concierge service
  • Welcome amenities
  • Marble bathroom
  • Digital safety deposit box
  • Espresso coffee machine
  • Whirlpool tub
  • Shower
  • Flat screen TV 
  • Butler service
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Docking station for MP3 player
  • DVD/CD player
  • Balcony with oceanview
  • Bathrobes and slippers
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy
  • Customizable mini-bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks
  • Complimentary round of golf per person for stays of 3+ nights
  • Please see All Inclusive section for full inclusions of Grand Star Service
  • Priority oceanfront location on the top floor near the beach and main pool

Restaurants

L' Atelier

  • a la carte for dinner
  • Gourmet
  • Casual Elegance dress code

Toni's Surf & Turf

  • a la carte for dinner
  • Steakhouse
  • Casual Elegance dress code

Venezia

  • a la carte for dinner
  • Italian
  • Casual Elegance dress code

Haiku

  • a la carte for dinner
  • Japanese
  • Casual Elegance dress code

Bella Vista

  • Buffet

Bars

  • Beach Bar
  • Health Bar
  • El Mirador Lobby bar
  • Rhapsody
  • La Sirenita Swim-up bar
  • Coliseo Theatre bar
  • Starcigar Smoking room

Facilities

  • Jacuzzi/Hot tub
  • Sauna
  • On the beach massage services 
  • Temazcal (Mayan steam treatment) 
  • Thalassotherapy 
  • Roman Baths  
  • Turkish Bath
  • Couples treatments
  • Gym with indoor heated pool
  • Beauty salon 

Golf Bonus - Clients staying at this hotel receive 1 free round of golf with a 3 night stay and 2 free rounds of golf with a 5 night stay or longer. Golf cart and caddy are mandatory at an additional cost.

IBEROSTAR Playa Paraíso Golf Club
Architect - P.B. Dye
No of holes - 18
Par - 72

Exchange Privileges - Guests of this hotel have access to all the services and facilities of the neighbouring Iberostar Paraiso Maya, Paraiso Lindo, Paraiso del Mar and Paraiso Beach hotels.

Guests are also granted unlimited access to the following hotels (transporation not included):

  • IBEROSTAR Tucan/Quetzal
  • IBEROSTAR Cozumel
  • IBEROSTAR Cancun

Important: Reservations are required for all a la carte restaurants, subject to availability. Transportation between hotels is not included. Day/night passes & additional privileges to other IBEROSTAR Hotels are available at an extra charge. 

Honeymoon Bonus

  • Bottle of Champagne
  • Fruit basket
  • Special turn-down service
  • Room upgrade (based upon availability at time of arrival)
  • IBEROSTAR gift

Restrictions: Marriage certificate copy will be required upon arrival in reception of the hotel. Please request at the time of booking. Inclusions are subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Iberostar Grand Hotel Paraiso
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Iberostar Grand Hotel Paraiso
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.