Iberostar Paraiso Beach

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Golf
  • Weddings
  • Bonus
Our Opinion

A great getaway for both families and couples. The resort offers the usual all-inclusive amenities. There have been reports regarding a slight problem with the Wi-Fi. However, unless you're staying in this resort for business purposes, this isn't necessarily a huge issue. Great a la carte options, especially the European and Japanese restaurants.


Overview

Boasting a spectacular pool area and great service, this beautiful resort is ideal for families. You'll find great dining, exceptional service, lots of watersports and activities for young and old alike and you'll also enjoy all of the facilities at Paraiso del Mar. 

Location: Beachfront, 30 minutes from Cancun International Airport, 15 minutes to the town of Playa del Carmen.


Highlights
  • Huge pool area features Bali beds and palm gazebos with lush tropical gardens
  • Beautiful white sand beach
  • Lots of activities and sports to fill your day; supervised activities for kids
  • Large spa with Turkish bath, saunas
  • Access to the facilities at Iberostar Paraiso del Mar

tripadvisor Traveler Reviews
  • Laker0213 : Brockville
Interesting Experience

We have been telling everyone about our trip that it was an adventure.This trip was with a large group Check In Process, It didn't seem like they had enough staff for the size of group we had. We arrived before the check in time so we went and had lunch and came back at 330 and our room was still not ready. We asked that the 4 families be close together but they couldn't figure out how to do this. We worked with them and sort of worked it out and ended up in our room after 430.Our Room was very nice on the 3rd floor. The beds and pillows were the best we have ever had. The fridge was stocked dailyBooking the restaurantsAfter we checked in the girls went to book our suppers, note we arrived on Tuesday, they didn't have anything for the steak house until Saturday 9pm. Which was hard to understand, we wanted to go to the Brazillian and Japanese but they didn't have the schedules out Friday morning. We went back on friday morning and they didn't have any other times until 9 PM on Sunday and Monday. After arguing with the staff a miracle that they had times at 7PM.Steak House was ok, the meat was tough but we questioned if the food was left over since we had the 9PM sittingBrazillian was awesome- 5 different types of meat coming around to your table, how could you not like it.Japanese was interesting, we have never been to this type of restaurant but it was ok.You have to try the Rock Cafe they you don't have to have reservations. The food was excellent. Make sure you show up at 6 to get right in. Buffets were ok, you won't starve and find things to eat.Beach was nice to walk on and ocean was warm to swim in.The boys tried out hobby cats to sail around the ocean. They really enjoyed themselves. Booking the sail boats was easy but know one follows the rules on times.Pools - the pools were cold to get into as they are not heated. So if the weather is cool the pools are going to be coolI found that the Security was over the top on this resort. Every time you turned around they were watch groups of people. Since the weather was not the warmest people were out side the pool drinking instead at the pool bars. I see security as being out of site out of mind but these guys enjoyed being out in the open. Maybe they had nothing better to do.

  • Nicole H :
Great Resort - Couple things to note

First thing to note was that since we were in the beach resort we were not allowed in the other areas. When we first arrived we found ourselves by the wrong pool by accident. Later in the week we sat in the wrong chairs by the beach (they were the same colour chairs as ours). Each time security came and asked us to leave, this was fine, but I would have liked if there were better signs and clear markings of the different resorts. We were treated as trespassers even though this was an honest mistake. More clear signs would be great! Highly recommend going on one of the bike tours at the beginning of your trip, they take you around and explain where everything is and the different things you can do. Clean and tidy resort. Our rooms were nice and clean. The showers were great. Lots of wildlife to see around the resort. The disco and Casio were both fun at night, the bar tenders at the disco were lots of fun. With respect to the restaurants there were only 3 options available out of at least 6 or 7 options to make actual reservations at for the week as we were told the rest were already booked and full, this was disappointing. We ate at the steak and Japanese restaurants which were good and the Mexican (as this was our only other option) which I would not recommend as the food was very bland and tasteless. I also found this with the tacos at the taco restaurant in the shopping centre. The entertainment team was great! Always high energy and positive. They took the time to get to know us and say hello every time they passed. They are great people and really added to our trip. We could always get as many chairs as we wanted by the pool, anytime of day, could even grab a bed with no issue. No issues with people saving chairs by the pool. Now the beach was a different story as it was usually pretty full. There is a hooka bar in one of the lobbies for a small price - I would highly recommend! The gym is great with lots of options and the Zumba class was lots of fun.

  • Mick M :
Second trip here over New Year

Visited here with family over New Year for the second year in a row. This was another awesome trip. I noticed the Trip Advisor warning and we did our research but saw nothing to worry about in this regard during our visit. For us the gym is important and the star team there were awesome - especially Luis and Erica (ouch - burpees in warm up!!). They are just about to open a large new gym - we just missed the opening. All of the staff worked very hard and were very pleasant. I found tips appreciated but not expected. The facilities are very well kept and the buffet food excellent - but probably a little too easy to eat too much. The New Year party was awesome with great music, light sticks and falling balloons at midnight. The beach is great and you can walk a long way on the south side. The pool is also very good. This time we had difficulty getting chairs at the beach if we arrived after say 9:30 but pool was fine. The games at the pool and the beach were very good. WiFi in the room and around most of the resort kept the workaholic part of me mostly under control. Coffee shop and taco bar were a favorite again. Specialty restaurants were very good and the Japanese was very suitable for our last night - lots of entertainment and great food. The evening entertainment was excellent as usual but was a little bit disappointing as it was a repeat of the shows from last year. We got a photo shoot from Adventure Photos around the grounds and the beach and this was very good also. Overall Paraiso Beach delivered an awesome holiday for our family and I would not hesitate to recommend it.

  • :
Great Experience

We had a great stay at the Iberostar Paraiso Beach over New Year's. Great selection of restaurants and good quality food. I was concerned because of some of the reviews about the walk between things being too far. This was not our experience at all. Everything was close by without being cramped. We never needed to take advantage of the golf cart transportation, but it was readily available throughout the resort. The beach was fantastic! The water was so clear and the sand white. Many times while we were swimming there were schools of fish swimming with us which my son really enjoyed. Overall we had a fantastic vacation. Thank you Iberostar!

  • Chuck G : Roanoke, Virginia, United States
Great Trip!

Overall, excellent experience. We are members of the club - and primarily stay on the beach. The VIP area on the beach was awesome. Jonathan - the beach bartender is a master mixologist! Lina was always there and bringing us drinks - both provided excellent service the entire week. Diderot - our beach concierge - we cannot say enough about him. Always found us a cabana, worked with security to return some lost items and was helpful with anything we needed. Make sure you keep these folks around - that’s what it’s all about - friendly and helpful staff to make sure your vacation is the best.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch & dinner plus snacks
  • A la carte dinner 3 times per person per week 
  • Unlimited domestic & international drinks 
  • Room service (11am-11pm)
  • Kid's club
  • Kayaks
  • Snorkeling
  • Sailing
  • Windsurfing
  • Catamaran
  • Scuba demo in the pool
  • Tennis day & night
  • Use of fitness centre
  • Fitness classes
  • Archery
  • Bicycle tours 
  • Daily activities & nightly entertainment
  • Access to facilities and restaurants at Iberostar Paraiso del Mar
  • 424 rooms in 3-storey buildings
  • 3 connected pools with waterfall and kid's pool
  • 2 Buffet restaurants
  • 6 a la carte restaurants
  • Snack bar
  • 6 Bars
  • Disco 
  • Tennis courts
  • Fitness facilities
  • Jacuzzis
  • Spa (fee)
  • Beauty salon (fee)
  • PADI/SSI Diving Centre (fee)
  • Free Wi-Fi in common areas
  • Shops
  • Golf on site (fee)
  • Medical centre (fee)

Standard Room

  • 2 double beds or 1 king bed
  • Private balcony with garden view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar
  • Coffee maker
  • Iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Living area
  • Central air-conditioning
  • Ceiling fan 
  • Telephone 
  • Wi-Fi ($) 
  • Maximum 4 adults
  • Maximum 2 children

Superior Room

  • Located close to the beach and pool
  • 2 double beds or 1 king bed
  • Private balcony with garden view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar
  • Coffee maker
  • Iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Living area
  • Central air-conditioning
  • Ceiling fan 
  • Telephone 
  • Wi-Fi ($)
  • Complimentary access to Spa Sensations wet areas
  • Maximum 4 adults
  • Maximum 2 children

Junior Suite

  • Located close to the beach and pool
  • 2 double beds or 1 king bed
  • Private balcony with garden view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar
  • Coffee maker
  • Iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Bathrobe and slippers
  • Larger Living area
  • Central air-conditioning
  • Ceiling fan 
  • Telephone 
  • Wi-Fi ($)
  • Complimentary access to Spa Sensations wet areas
  • Maximum 4 adults
  • Maximum 2 children

Ocean View Junior Suite

  • 2 double beds or 1 king bed
  • Private balcony with ocean view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar (beer, soft drinks and bottled water, as well as a selection of flavored water and snacks)
  • Coffee maker
  • Iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Bathrobe and slippers
  • Larger Living area
  • Central air-conditioning
  • Ceiling fan 
  • Telephone 
  • Wi-Fi ($)
  • Nightly turndown service
  • Complimentary access to Spa Sensations wet areas
  • Maximum 4 adults
  • Maximum 2 children

Family Room

  • Connecting rooms with 2 double beds and 1 king bed
  • 2 Private balconies with garden view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar 
  • Coffee maker
  • Microwave
  • Iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Central air-conditioning
  • Ceiling fan 
  • Telephone 
  • Wi-Fi ($)
  • Family welcome kit
  • Complimentary access to Spa Sensations wet areas
  • Priority reservations at specialty restaurants
  • Maximum 6 adults
  • Maximum 2 children

Presidential Ocean Front Junior Suite

  • 2 double beds 
  • Private terrace with ocean view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar (beer, soft drinks and bottled water, as well as a selection of flavored water and snacks)
  • Espresso machine
  • Microwave
  • iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Bathrobes and slippers
  • Central air-conditioning
  • Ceiling fan 
  • Telephone 
  • Wi-Fi ($)
  • Beach towels
  • Welcome amenities
  • Early check-in and late check-out (subject to availability)
  • Complimentary access to Spa Sensations wet areas
  • Nightly turndown service with aromatherapy
  • Unlimited dinner at the a la carte restaurants
  • Maximum 4 adults
  • Maximum 2 children


Restaurants

La Plaza

  • Buffet for breakfast, lunch and dinner
  • International
  • Evening dress code: Casual 

Hashiru

  • à la carte for dinner
  • Japanese
  • Reservation required
  • Evening dress code: Semi-formal 

La Hacienda

  • à la carte for dinner
  • Mexican
  • Reservation required
  • Evening dress code: Semi-formal 

Don Alfredo

  • à la carte for dinner
  • Italian
  • Reservation required
  • Evening dress code: Formal  

El Puerto

  • Lunch : Snack Bar / Dinner : à la carte
  • Steakhouse
  • Reservation required for dinner
  • Evening dress code: Semi-formal  

El Chiringuito

  • Snack Bar
  • Casual 

El Colonial

  • à la carte for dinner
  • Gourmet
  • Reservation required
  • Evening dress code: Formal  

Bars

  • La Fuente Lobby bar 
  • El Teatro Theatre bar 
  • La Perla Pool bar
  • Las Olas Pool bar 
  • El Chiringuito Beach bar
  • La Corona Cigar lounge 
  • Star Rock Cafe Sports Bar  
  • La Cupula Lobby bar 
  • El Puente
  • Galaxy Discotheque

Kids Policy - Children 2 and under stay free. Discounted rates available for children up to 12 years old.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

For the Kids

  • Kids' Club (ages 4 to 12)
  • 1 kids pool
  • Playground
  • Mini-disco
  • Babysitting ($)

Services 

  • Body Treatments
  • Jacuzzi
  • Massage
  • Spa Circuits
  • Turkish bath


Playa Paraiso Golf Club

  • Designed by P.B. Dye
  • Carretera Chetumal-Cancun Km.309
  • golfparaiso@iberostar.com.mx1 
  • Par 72
  • 18 holes 
  • Golf Course located near the resort

Special golf rates available for Iberostar guests. Offer subject to change without prior notice.


Honeymoon Bonus - To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Iberostar Paraiso Beach
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Iberostar Paraiso Beach
Carrt. Chetumal - Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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