Iberostar Paraiso Beach

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Golf
  • Weddings
  • Bonus
Our Opinion

A great getaway for both families and couples. The resort offers the usual all-inclusive amenities. There have been reports regarding a slight problem with the Wi-Fi. However, unless you're staying in this resort for business purposes, this isn't necessarily a huge issue. Great a la carte options, especially the European and Japanese restaurants.


Overview

Boasting a spectacular pool area and great service, this beautiful resort is ideal for families. You'll find great dining, exceptional service, lots of watersports and activities for young and old alike and you'll also enjoy all of the facilities at Paraiso del Mar. 

Location: Beachfront, 30 minutes from Cancun International Airport, 15 minutes to the town of Playa del Carmen.


Highlights
  • Huge pool area features Bali beds and palm gazebos with lush tropical gardens
  • Beautiful white sand beach
  • Lots of activities and sports to fill your day; supervised activities for kids
  • Large spa with Turkish bath, saunas
  • Access to the facilities at Iberostar Paraiso del Mar

tripadvisor Traveler Reviews
  • ddejano : Arnold, Missouri
Wonderful vacation!!

This was our first time to Mexico. It was my husband and I along with our two kids ages 7 and 5. We had an absolute blast. The service was impeccable and the staff exceptionally friendly and great with my kids. We really loved our waiter that we had every morning for breakfast. His name is Jacinto! He was so sweet and had our drinks ready before we even sat down. The resort is beautiful and meticulously cared for. The views of the sea and the beach were stunning. We also loved Liliana from star friends. She was always so nice and full of energy. She was great with our kids and made us all feel welcomed! Kudos to all of the star friends who really make the resort special! And they are the stars of the resort! We can't wait to go back!!

  • Theresa L :
Did not meet our expectations

My family and I recently stayed at the Iberostar Paraiso Beach with 27 of our friends. We were a group of 31 people. This trip was for our 25th wedding anniversary celebration. We had our Renewal of vows here. We've always been a Barcelo Resort customers but this for we thought we would try Iberostar. Upon arriving to check in to our 2 rooms, we find out they've separated our children's room to a different building. After 30 minutes 9f explaining to them that is not acceptable, they finally were able to find 2 rooms on the same floor of the same building. Our rooms were finally ready at 4pm. (We had to kill 3 hours waiting) Them came the day of our renewal of vows. The day before I went to see Pamela the wedding co-ordinator to confirm if everything is set. I was told my family and I were going to be picked up at 5:15 pm (ceremony was at 5:30pm). We were downstairs at 5:10pm......then 5:15 came.....5:20....no pick up. I had to go upstairs again to call reception to find out if our pick up is coming. It finally arrived at 5:30pm.....Pamela was not there. It was just a guy who picked us up. Dropped us off at the beach.....I looked for my wedding party and could not find them. No one even greeted us. There we We're, my family and I were walking around the beach for 10 minutes looking for our party. Finally when I was about to lose my temper, Pamela arrived saying they were looking for us and that someone went to pick us up but could not find us. I lost it. This was supposed to be a special day and there I was drenched in sweat. Tired and frustrated. Finally Pamela led us onto where our wedding was going to be held. (It was nowhere near where the driver dropped us off)Wedding ceremony went well (thank God) At the dinner reception, they neglected to provide us with our dessert. Our part realized it after the fact. I guess because everyone had the wedding cake. I was too tired to notice that they didn't offer us our brownie dessert. After Pamela ordered us a complimentary couples massage as an apology for all the inconvenience. The next day my husband and I decided to upgrade our stay and join the club. We bought the Premium membership with the Star Membership. We never received any of the upgrades they mentioned! Where were the L'occitane Toiletries? I have asked and asked the first service for them. All I got was "ok we will bring tomorrow"....we never received any until the day we checked Out! Every time I complained they would tell me to call the Star Package Member club. So I did....then the Star member club would tell me to talk to my hotel first service. I was being passed around! That service was very unacceptable. We went for the upgrade and received crappy service! When we joined no one called to see if all was right. After putting down our money, I never heard from these people! Iberostar Paraiso Beach - I hope you read this. Your service was mediocre. It's like you didn't care about our needs. Like we were a burden to you. Some of the reception ladies were very nice. Like Laura. She was pleasant. But the rest.....you need to take some customer service lessons.

  • mrd1008 :
Family vacation

July 2017- From the beginning my reservation was messed up. They had all of our names mixed up and our date of births. They advised everything would be corrected but it never was. The food was never hot enough and the variety at the Buffet wasn't nearly diverse enough. We all spent the week going to bed hungry cause food was horrible. They only guarantee 2 reservations at their restaurants. Mexican restaurant was good and the hibachi was amazing. The walk to the beach is really far which wasn't to big of a deal for us but if your older it's defiantly an issue. All the extra events never started on time. I was told it will start in " Mexican minutes" . The pool closes at 7pm which is way to early. This is my 3rd time to Mexico but my first to this resort. I would not recommend it.

  • Jessica G : New Ross, Indiana
Vacation in paradise

We stayed at this resort for a week June 24th-30th with our two daughters, 7 and 9 years old and we had the time of our lives!!! We were all impressed with how beautiful and well-kept they keep this resort. There are many animals here and they are so fun to see, amazing. The staff is wonderful and always working so hard.The beach is beautiful with clear aqua water and soft white sand. There are plenty of chairs and palapas available and showers just off of the beach. There is seaweed in areas but can easily be avoided. We had a great time splashing in the waves and swimming there every day. The star friends are always there to provide entertainment, which is fun. There is a bar at the beach and a picnic table area where you can get burgers and ice cream, and other beachy foods. We were in this area a lot. We used Dressel Divers to go out snorkeling one day and we had a wonderful experience, they are professional and fun people.The pool is immense and beautiful. There are always chairs available and quiet areas to relax, or loud areas with music. We loved swimming the length of the pool everyday down to the waterfall. There are three swim up bars and all of the drinks are great.The kids corner was really fun for our girls, and they wanted to go there all the time. The girls on staff that keep the kids are really sweet and show them a great time. Larissa was so sweet and our favorite girl at kids corner! We never had to worry about them there and they loved performing at the theater in the evenings.We stayed in building 31 and this was a great location for us close to the beach and pool. The room was comfortable and always cleaned nicely, the refrigerator was restocked every day with sodas, beers and plenty of water.The theater shows were really fun and impressive. We went every evening and the staff work really hard to show everyone a good time. Lilliana was our favorite star friend! I would highly recommend the circus show and the magic show.The food was always very good and there was a lot to choose from. We mostly ate at the buffets, El Puerto near our room was our go-to for breakfast and lunch. If you go there be sure to eat in Jecinto's section as he is the best waiter and will take great care of you! They have a wide variety of foods and we were always impressed with the selection. The bigger buffets by the lobby is where we ate most of our dinners, there is a huge selection and great food. We also ate at the Mediterranean restaurant and it was good. We really enjoyed the experience and food at the Japanese restaurant. The taco place in the shopping area is not to be missed, the food here is awesome and there is always a line! We also enjoyed the crepe shop in the shopping area, yummy!FYI they do have late check-out based on availability for ten dollars an hour and we did take advantage of this due to our late flight.We will definitely be visiting this resort again! We had an amazing time and would recommend this resort to everyone as it is an awesome resort in paradise!

  • Kitsho : San Antonio, Texas
3 Star Resort at Best!

We arrived with great hope this resort would surprise us as the most recent reviews were so good. Unfortunately from check-in to check-out I felt like I was staying at a 3 star resort. The staff at check-in were underwhelming and really tried to push upgrades. Next we went to book our Dinner reservations for the entire stay and all the restaurants we were interested in eating at were already fully booked. How does that happen? The room was okay as it was close to the pool ad the beach however, we had several items stolen from our first floor patio. The Buffets were pretty typical of other resorts we have stayed at. The poolside bars were void of any premium alcohol. We did find out a couple days into our visit, one bar kept the absolut vodka under the counter. The poolside activities were always fun and entertaining, especially the "worlds largest water balloon fight"! At checkout once again underwhelming, no thanks for staying, how could we make it better... All in all, we got what we paid for, which isn't much considering we got such a good deal.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner plus snacks
  • A la carte dinner 3 times per person per week 
  • Unlimited domestic & international drinks 
  • Room service (11am-11pm)
  • Kid's club
  • Kayaks
  • Snorkeling
  • Sailing
  • Windsurfing
  • Catamaran
  • Scuba demo in the pool
  • Tennis day & night
  • Use of fitness centre
  • Fitness classes
  • Archery
  • Bicycle tours 
  • Daily activities & nightly entertainment
  • Access to facilities and restaurants at Iberostar Paraiso del Mar
  • 424 rooms in 3-storey buildings
  • 3 connected pools with waterfall and kid's pool
  • 2 Buffet restaurants
  • 6 a la carte restaurants
  • Snack bar
  • 6 Bars
  • Disco 
  • Tennis courts
  • Fitness facilities
  • Jacuzzis
  • Spa (fee)
  • Beauty salon (fee)
  • PADI/SSI Diving Centre (fee)
  • Free Wi-Fi in common areas
  • Shops
  • Golf on site (fee)
  • Medical centre (fee)

Standard Room

  • 2 double beds or 1 king bed
  • Private balcony with garden view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar
  • Coffee maker
  • Iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Living area
  • Central air-conditioning
  • Ceiling fan 
  • Telephone 
  • Wi-Fi ($) 
  • Maximum 4 adults
  • Maximum 2 children

Superior Room

  • Located close to the beach and pool
  • 2 double beds or 1 king bed
  • Private balcony with garden view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar
  • Coffee maker
  • Iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Living area
  • Central air-conditioning
  • Ceiling fan 
  • Telephone 
  • Wi-Fi ($)
  • Complimentary access to Spa Sensations wet areas
  • Maximum 4 adults
  • Maximum 2 children

Junior Suite

  • Located close to the beach and pool
  • 2 double beds or 1 king bed
  • Private balcony with garden view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar
  • Coffee maker
  • Iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Bathrobe and slippers
  • Larger Living area
  • Central air-conditioning
  • Ceiling fan 
  • Telephone 
  • Wi-Fi ($)
  • Complimentary access to Spa Sensations wet areas
  • Maximum 4 adults
  • Maximum 2 children

Ocean View Junior Suite

  • 2 double beds or 1 king bed
  • Private balcony with ocean view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar (beer, soft drinks and bottled water, as well as a selection of flavored water and snacks)
  • Coffee maker
  • Iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Bathrobe and slippers
  • Larger Living area
  • Central air-conditioning
  • Ceiling fan 
  • Telephone 
  • Wi-Fi ($)
  • Nightly turndown service
  • Complimentary access to Spa Sensations wet areas
  • Maximum 4 adults
  • Maximum 2 children

Family Room

  • Connecting rooms with 2 double beds and 1 king bed
  • 2 Private balconies with garden view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar 
  • Coffee maker
  • Microwave
  • Iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Central air-conditioning
  • Ceiling fan 
  • Telephone 
  • Wi-Fi ($)
  • Family welcome kit
  • Complimentary access to Spa Sensations wet areas
  • Priority reservations at specialty restaurants
  • Maximum 6 adults
  • Maximum 2 children

Presidential Ocean Front Junior Suite

  • 2 double beds 
  • Private terrace with ocean view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar (beer, soft drinks and bottled water, as well as a selection of flavored water and snacks)
  • Espresso machine
  • Microwave
  • iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Bathrobes and slippers
  • Central air-conditioning
  • Ceiling fan 
  • Telephone 
  • Wi-Fi ($)
  • Beach towels
  • Welcome amenities
  • Early check-in and late check-out (subject to availability)
  • Complimentary access to Spa Sensations wet areas
  • Nightly turndown service with aromatherapy
  • Unlimited dinner at the a la carte restaurants
  • Maximum 4 adults
  • Maximum 2 children


Restaurants

La Plaza

  • Buffet for breakfast, lunch and dinner
  • International
  • Evening dress code: Casual 

Hashiru

  • à la carte for dinner
  • Japanese
  • Reservation required
  • Evening dress code: Semi-formal 

La Hacienda

  • à la carte for dinner
  • Mexican
  • Reservation required
  • Evening dress code: Semi-formal 

Don Alfredo

  • à la carte for dinner
  • Italian
  • Reservation required
  • Evening dress code: Formal  

El Puerto

  • Lunch : Snack Bar / Dinner : à la carte
  • Steakhouse
  • Reservation required for dinner
  • Evening dress code: Semi-formal  

El Chiringuito

  • Snack Bar
  • Casual 

El Colonial

  • à la carte for dinner
  • Gourmet
  • Reservation required
  • Evening dress code: Formal  

Bars

  • La Fuente Lobby bar 
  • El Teatro Theatre bar 
  • La Perla Pool bar
  • Las Olas Pool bar 
  • El Chiringuito Beach bar
  • La Corona Cigar lounge 
  • Star Rock Cafe Sports Bar  
  • La Cupula Lobby bar 
  • El Puente
  • Galaxy Discotheque

Kids Policy - Children 2 and under stay free. Discounted rates available for children up to 12 years old.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

For the Kids

  • Kids' Club (ages 4 to 12)
  • 1 kids pool
  • Playground
  • Mini-disco
  • Babysitting ($)

Services 

  • Body Treatments
  • Jacuzzi
  • Massage
  • Spa Circuits
  • Turkish bath


Playa Paraiso Golf Club

  • Designed by P.B. Dye
  • Carretera Chetumal-Cancun Km.309
  • golfparaiso@iberostar.com.mx1 
  • Par 72
  • 18 holes 
  • Golf Course located near the resort

Special golf rates available for Iberostar guests. Offer subject to change without prior notice.


Honeymoon Bonus - To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Iberostar Paraiso Beach
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Iberostar Paraiso Beach
Carrt. Chetumal - Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.