Iberostar Paraiso Del Mar

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Golf
  • Weddings
  • Bonus
Our Opinion

A perfect hotel for families and couples. There is a plethora of activities during the day and night. Evening entertainment is held every night. The property - which includes Iberostar Paraiso Beach - is huge, so this resort is suited for those who don't mind a little bit of walking. There is a variety of both buffet and a la carte items to choose from - make sure to check out the steak restaurant. A great beach area. However, like most large resorts, this area gets fairly busy during the day, so make sure to grab a lounger early. An amazing kids club and there are plenty of all-ages activities.


Overview

You'll be treated to the renowned Iberostar quality at this beautiful luxury hotel, located on a kilometer-long white-sand beach. Enjoy tasteful dining, amazing amenities and relax with the superior level of comfort in bungalow units that are nestled within 35 acres of lush tropical gardens. An offshore reef creates a great location of fun filled days for snorkelers and ocean swimmers. Located between the towns of Puerto Morelos and Playa del Carmen.

Location: On the beach, 15 minutes from Playa del Carmen, 30 minutes from the airport.


Highlights
  • Beautiful white sand beach; good snorkeling
  • Huge pool area features Bali beds and palm gazebos with lush tropical gardens
  • Lots of activities and sports to fill your day; supervised activities for kids
  • Large spa with Turkish bath, saunas
  • Access to the facilities at Iberostar Paraiso Beach

tripadvisor Traveler Reviews
  • :
Rude

Upon arriving everything looks beautiful the lobby the animals roaming around the ressort the bell boys are friendly and helpful the check in was easy..now fast foward to the 2 day around 11 am i was making my way down to buffet for breakfast im 7 weeks pregnant and on vacation with my 2 year old who is still on LA time . When i get to the buffet I can't find any spoons to serve myself breakfast I asked one of the attendants at the buffet if he can find me a spoon and he then picks up a dirty spoon from a plastic bin and hands it to meūü§Ę i decide not to say complain because it was clear that he didnt care and my toddler was politely waiting for her breakfast. And the lobby is Miles Away to even attempt to go complain. The next day at the same buffet around the same time I asked one of the guys that is minding The Omelette station if I can have veggies with my omelette and he said "we don't have any more veggies"!!! He wasnt nice about it either and then his partner quickly said don't worry young lady I'll go back and get some for you. I was very respectful when I asked for things I don't understand why he was being mean. I had to ask that same guy if he had any beans and he said no we don't have anymore and his partner quickly said don't worry young lady I'll go find you some in the back. The messed up part about this whole situation is I only needed one little scoop of beans for my toddler and they made me feel like im requesting the world! And we got there 30 minutes before closing plenty of time to eat quickly .At that point I thought to myself after paying almost $2,000 to get treated this rudely by the kitchen staff at the farro buffet just left me feeling very sad about my choice In picking the ibero star paraiso del mar for my vacation! I ordered room service everyday because my toddler would take a two-hour nap during that time I would get hungry and order lunch they never once got my order right. And I ordered straight off of their menu not complicated. I would say the food is a 6 out of a 10 the cereal was always stale and the milk was never cold. The dinner service was okay. We did the Brazilian restaurant for dinner once which I didn't enjoy the meat was not good and we did the steakhouse on the last night which was delish. Their pineapple juice wasn't fresh it's like Dole mixed with water very disappointing. On the third day I was there we decided to check out the pool with my toddler the pools are really cool family friendly they have an ice cream bar and a bar plenty of lounge chairs and shade. If you need to go to the lobby the golf carts usually stop by every 15 minutes although sometimes they can ignore you which happened to me a couple of times by the time I got to the lobby I was crying maybe because I'm 7 weeks pregnant and a bit emotional and my toddler refused to walk and the stroller was in the room and I did flag down a golf cart but he totally ignored me and the worst part of all is that I speak Spanish and I'm not being rude disrespectful or mean as I find certain people at the resort can be it left me feeling like maybe I should have traveled with my husband maybe I would have gotten treated better. I traveled with 19 family members. And I did bring up my issues to the concierge but they didn't do anything just apologize I stayed in a suite overlooking the garden the suite was clean comfortable the Linens were clean and the housekeeping staff was very nice and friendly very helpful. The first night I was there I wasn't able to enjoy the patio because the lights were not turned on. The entertainment that the hotel offers was fun we enjoyed the magic show very much and The Rock Show.

  • cmsgreek : Youngstown-Warren, OH
Another breathtaking vacation with Iberostar!

This was our second time at an Iberostar resort, and once again we were blown away. The property is very large, but a network of golf carts will transport you wherever you need to go. The best part was the super friendly staff. Every single employee we interacted with was attentive, friendly, and made us feel so incredibly welcome. That's the reason we always pick Iberostar hotels when we travel to the Caribbean. Hugo, at the front desk of the Beach lobby was the best! He was wonderful to work with.The rooms were very beautiful and spacious. The beds were comfortable, and the view was great even though we had garden view. Everything was spotless. Buffets were good, and the Mediterranean and Mexican restaurant were incredible. Entertainment was great. All in all, amazing hotel and we will be back!

  • Raffaella D :
Beautiful place, inconvenient

My three friends and I stayed in the Del Mar resort. We are in our mid-twenties and wanted a fun, relaxing vacation to spend together. This resort is beautiful and looks like paradise. First stepping into the lobby, we were excited and ready to relax. However, this resort is HUGE. There are five Ibeurostar resorts in one. Which we were unaware of. Simply walking from your hotel room to the lobby would either take 20 minutes, or you had to struggle to stop a golf cart for someone to drive you to where you needed to go. It was not the easy, convenient trip we were expecting. I have been to Punta Cana where I stayed in a resort in which the lobby, pools, club, and restaurants were within a few minutes of each other. This resort had buffets and restaurants that moved and switched names every day. Therefore, we often found ourselves lost and confused, late to dinner reservations and starving by the time we got somewhere. There were no signs or color coordinated logos to let you know which resort you stumbled into. Therefore, we often wandered into the resorts nearby due to this confusion. We were allowed to swim in other resort's pools, but often denied drinks at the bars and food at places that were not or own specific resort. The food was not the greatest, and it left us with awful stomach aches with nights spent in the bathroom. We did not even drink the water and had to request water bottles every day from the lobby, the only place that had them. As for the beach, it was gorgeous and where most of our time was spent. However, even going to the beach at 9am, every single chair was taken. Many of the staff employees were very helpful and friendly. Wouldn't go back simply due to the size and inconvenience.

  • gailjean1949 : Florissant, Missouri
Fun place for Families!!

Nice all-inclusive resort for the whole family!! Lots of entertainment and animals roam the resort!! The kids will love it!! There are pool activities and the food is amazing!! Lots of different ethnic restaurants!!

  • MartyFal01 : Bronxville, New York
Great!! Yoga and Sun!

Excellent! Clean! Great service!6/29-7/2/17Enjoyed a wonderful stay. Everyone was polite and willing to help without being overbearing. Adon the bellboy and Wendy at customer relations went above and beyond. I booked this hotel because it offered a fitness program as well as activities. Yoga and sun - what else could I ask for? It delivered.Be weary of the difference in excursion price between the two desk. One is with Expedia/Cheap Caribbean etc.$120.00 and the other is with the hotel $75.00 + $2 tax.I booked with Jetblue therefore I was not obligated to book by excursions with the travel desk so I got a great deal and had a great time at Puerto Murelos thanks to Pedro and company.This is a large hotel, I did not mind walking to the lobby. Although I did get a ride to my room every single time on a golf cart- thanks guys! Will return to enjoy the tacos near the centro comercial and the refreshing welcome drinks (cucumber water).

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner plus snacks
  • A la carte dinner 3 times per person per week¬†
  • Unlimited domestic & international drinks¬†
  • Room service (11am-11pm)
  • Kid's club
  • Kayaks
  • Snorkeling
  • Sailing
  • Windsurfing
  • Catamaran
  • Scuba demo in the pool
  • Tennis day & night
  • Use of fitness centre
  • Fitness classes
  • Archery
  • Bicycle tours¬†
  • Daily activities & nightly entertainment
  • Access to facilities and restaurants at Iberostar Paraiso Beach
  • 388 rooms¬†in several 2 storey buildings
  • 10 restaurants
  • Snack bar
  • 9¬†bars¬†
  • Disco (located at the Iberostar Paraiso del Mar)
  • 3 connected pools with waterfall and kid's pool
  • Tennis courts
  • Fitness facilities
  • Jacuzzis
  • Spa (fee)
  • Beauty salon (fee)
  • PADI/SSI Diving Centre (fee)
  • Free Wi-Fi in common areas
  • Shops
  • Golf on site (fee)
  • Medical centre (fee)
  • Shopping on-site
  • Car rental

Standard Room

  • 2 double beds or 1 king bed
  • Private balcony with garden view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar
  • Coffee maker
  • Iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Living area
  • Central air-conditioning
  • Ceiling fan¬†
  • Telephone¬†
  • Wi-Fi ($)¬†
  • Maximum 4 adults
  • Maximum 2 children

Superior Room

  • Located close to the beach and pool
  • 2 double beds or 1 king bed
  • Private balcony with garden view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar
  • Coffee maker
  • Iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Living area
  • Central air-conditioning
  • Ceiling fan¬†
  • Telephone¬†
  • Wi-Fi ($)
  • Complimentary access to Spa Sensations wet areas
  • Maximum 4 adults
  • Maximum 2 children

Family Room

  • Connecting rooms with 2 double beds and 1 king bed
  • 2 Private balconies with garden view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar¬†
  • Coffee maker
  • Microwave
  • Iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Central air-conditioning
  • Ceiling fan¬†
  • Telephone¬†
  • Wi-Fi ($)
  • Family welcome kit
  • Complimentary access to Spa Sensations wet areas
  • Priority reservations at specialty restaurants
  • Maximum 6 adults
  • Maximum 2 children

Junior Suite

  • Located close to the beach and pool
  • 2 double beds or 1 king bed
  • Private balcony with garden view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar
  • Coffee maker
  • Iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Bathrobe and slippers
  • Larger Living area
  • Central air-conditioning
  • Ceiling fan¬†
  • Telephone¬†
  • Wi-Fi ($)
  • Complimentary access to Spa Sensations wet areas
  • Maximum 4 adults
  • Maximum 2 children

Ocean Front Junior Suite

  • 2 double beds or 1 king bed
  • Private balcony with ocean view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar (beer, soft drinks and bottled water, as well as a selection of flavored water and snacks)
  • Coffee maker
  • Iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Bathrobe and slippers
  • Larger Living area
  • Central air-conditioning
  • Ceiling fan¬†
  • Telephone¬†
  • Wi-Fi ($)
  • Nightly turndown service
  • Complimentary access to Spa Sensations wet areas
  • Maximum 4 adults
  • Maximum 2 children

Superior Ocean Front Junior Suite

  • 2 double beds¬†
  • Private terrace with ocean view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar (beer, soft drinks and bottled water, as well as a selection of flavored water and snacks)
  • Espresso machine
  • Microwave
  • iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Bathrobes and slippers
  • Central air-conditioning
  • Ceiling fan¬†
  • Telephone¬†
  • Wi-Fi ($)
  • Beach towels
  • Welcome amenities
  • Early check-in and late check-out (subject to availability)
  • Complimentary access to Spa Sensations wet areas
  • Nightly turndown service with aromatherapy
  • Unlimited dinner at the a la carte restaurants
  • Maximum 4 adults
  • Maximum 2 children

Restaurants

El Mercado

  • Buffet for breakfast, lunch and dinner
  • International

El Rodizio

  • √† la carte for dinner
  • Brazilian
  • Reservations required
  • Dress code

El Puerto Steak House

  • √† la carte for dinner
  • Steakhouse
  • Dinner reservations
  • Dress code

La Dorada

  • √†¬†la carte for dinner
  • Mediterranean
  • Reservations required
  • Dress code

El Faro

  • Snack Bar
  • International

Hashiru

  • √† la carte for dinner
  • Japanese
  • Reservations required
  • Dress code

La Plaza Restaurant

  • Buffet
  • International
  • Casual dress code

La Hacienda

  • √† la carte for dinner
  • Mexican
  • Reservations required
  • Dress code

Don Alfredo

  • √† la carte for dinner
  • Italian
  • Reservations required
  • Dress code

El Colonial

  • √† la carte
  • Gourmet
  • Casual Elegance dress code: Long pants, collared shirts & shoes required

Bars

  • La Fuente Lobby bar¬†
  • El Teatro Theatre bar¬†
  • La Perla Pool bar
  • Las Olas Pool bar¬†
  • El Chiringuito Beach bar
  • La Corona Cigar lounge¬†
  • Star Rock Cafe Sports Bar ¬†
  • La Cupula Lobby bar¬†
  • El Puente
  • Galaxy Discotheque

Kids Policy - Children 2 and under stay free. Discounted rates available for children up to 12 years old.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

For the Kids

  • Kids' Club (ages 4 to 12)
  • 1 kids pool
  • Playground
  • Teen Club (ages 13 to 17)
  • Mini-disco
  • Babysitting ($)

Services 

  • Body Treatments
  • Jacuzzi
  • Massage
  • Spa Circuits
  • Turkish bath

Playa Paraiso Golf Club

  • Designed by P.B. Dye
  • Carretera Chetumal-Cancun Km.309
  • golfparaiso@iberostar.com.mx1¬†
  • Par 72
  • 18 holes¬†
  • Golf Course located near the resort

Special golf rates available for Iberostar guests. Offer subject to change without prior notice.

Honeymoon Bonus - To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Iberostar Paraiso Del Mar
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
IBEROSTAR Paraiso Del Mar
P. Juarez km 309 Carretera Chetumal, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.