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Iberostar Paraiso Del Mar

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Golf
  • Weddings
  • Bonus
Our Opinion

A perfect hotel for families and couples. There is a plethora of activities during the day and night. Evening entertainment is held every night. The property - which includes Iberostar Paraiso Beach - is huge, so this resort is suited for those who don't mind a little bit of walking. There is a variety of both buffet and a la carte items to choose from - make sure to check out the steak restaurant. A great beach area. However, like most large resorts, this area gets fairly busy during the day, so make sure to grab a lounger early. An amazing kids club and there are plenty of all-ages activities.


Overview

You'll be treated to the renowned Iberostar quality at this beautiful luxury hotel, located on a kilometer-long white-sand beach. Enjoy tasteful dining, amazing amenities and relax with the superior level of comfort in bungalow units that are nestled within 35 acres of lush tropical gardens. An offshore reef creates a great location of fun filled days for snorkelers and ocean swimmers. Located between the towns of Puerto Morelos and Playa del Carmen.

Location: On the beach, 15 minutes from Playa del Carmen, 30 minutes from the airport.


Highlights
  • Beautiful white sand beach; good snorkeling
  • Huge pool area features Bali beds and palm gazebos with lush tropical gardens
  • Lots of activities and sports to fill your day; supervised activities for kids
  • Large spa with Turkish bath, saunas
  • Access to the facilities at Iberostar Paraiso Beach

tripadvisor Traveler Reviews
  • Katie B :
Awesome hotel, awesome staff, average food.

My boyfriend and I just got back from this hotel, having stayed January 3rd through January 12th. Before we left for this vacation I spent a lot of time reading other vacationers' reviews about this resort so I wanted to share my experience with as much detail as possible.The resort itself is absolutely gorgeous. The grounds are very well taken care of, there is wildlife everywhere including flamingos, swans, iguanas and coatis. There are also some really adorable and friendly cats who hang out outside of the buffet (they love lunch meat, by the way). Believe me when I say that the resort is HUGE. We had a room in building 14 which we paid extra for the location. It was right by the pool which was really convenient as we did not use the beach and about a 5 minute walk to the lobby. We didn't really go out of our way to catch the golf carts but occasionally as we were walking they would pull over and ask us if we needed a ride. Our legs were hurting the first few days but I was happy to be able to walk off all the food and drinks I consumed throughout the day. We also did the free bike tour our first morning over at the Beach resort to help us get the lay of the land. The pool was beautiful and huge with three swim up bars although there were a few days when it was cold and barely anyone was in it. Make sure you bring your own tubes and balls to throw around in the pool as they are very expensive at the resort. The pool bar was awesome and had some really awesome bartenders. Shout out to Roger, Geraldo and Neo! They remembered our names and were always so friendly. I couldn't always sit there for too long though or they would keep giving me tequila shots, haha. Waitress service by the pool is slow. If you see a waitress picking up empty glasses you have to ask her to take your order, otherwise they don't go out of their way to ask. Tipping definitely ensures they will keep coming back to you though. The entertainment team often did activities in the pool. One day there was a water balloon fight which was really fun. Another favorite spot of ours was the lobby bar with Demetrio and Orlando. The waitress service at the tables around the lobby bar was quick and constant. It was a nice place to sit and have a few drinks before dinner or the nightly shows. The rooms were nice, nothing too special but you are not paying for 5 star accommodations. Housekeeping came every day and we always had enough towels. Our minifridge was consistently stocked with water, soda, and beer. We did get room service one night and while it is mostly hot dogs and chicken nuggets, it was fast and it saved us a trip to the buffet. The most disappointing part of the vacation for both of us was the food. The hibachi was very good, the Brazilian was okay and the steakhouse was bad. I would recommend The Rock Cafe. It was really good and it was never busy when we were there. The buffets often had a really random selection of food. You won't go hungry here but for me, the food wasn't great and that's probably the number one reason I wouldn't return to this resort. Other guests we spoke to were also disappointed in the food quality. There are four buffets to chose from between the Del Mar and Beach resorts plus the hot dog/hamburger stand on the beach so there is always somewhere to find food. I mainly lived off of hot dogs and french fries for ten days. We booked two excursions through the Apple reps at our hotel. On one excursion, the date was written incorrectly and we got a call in our room saying we had missed it although we had thought we booked it for the next day. When I went to the Apple reps in the lobby they said it was absolutely not a problem and rebooked me for the next day which I thought was really great. Overall, we had a really great vacation. The staff was so friendly and helpful. The drinks were good and the place is beautiful. I do think next time we will pay a little more for somewhere with better quality food. If you are looking for top-notch service in a beautiful location for a budget-friendly price and aren't too picky about what you eat then this is definitely the place for you.

  • heatv : Olmsted Falls, Ohio
Really Fun Family Vacation

I have stayed at 3 Iberostars and have always had overall great experiences. The staff is always extremely friendly (many of them remember our names when we see them two days later). The Star Friends are funny and absolutely fantastic with kids. There is always some activity going on for kids and /or adults. I have always found these resorts to be very clean and am always impressed with house keeping. If you need anything at all (towels, sheets, etc.) they are quick and spot on. Maintenance is the same way.The only reason for 4/5 is the food, but it may just be my American palette. If you're an adventurous eater like me there is plenty to try. I personally think the food can improve significantly, but in my opinion it does not detract from the overall experience. The Steakhouse was very good and my family (14 people total) felt the Mediterranean was sub par. I would not go back to the Mediterranean restaurant there.I just love the pool and beach areas. There are plenty of places to get a snack or drinks and the ice cream is very yummy :)Definitely give this resort a chance. Iberostar is fun, clean, and safe.

  • Bronx316 : Bronx, New York
THe hotel is very nice the service s not all that

I was there back in October 2016 for my 10th Wedding Anniversary. The hotel is very nice and the rooms were ok. The staff was either friendly or rude, no in between. The Hotel is too big meaning that if you are close to the restaurant then you are super far from the beach and vice versa. I found the pictures of the Hotel can be deceiving. Reservations for the restaurant can be challenging. I had more fun outside the hotel than at the Hotel. wont be going back.

  • loridotter : Mountain Top, Pennsylvania
great stay

great resort and great employees food was good employees very entertaining and polite beach was always clean as well as rooms highly recommend anyone to stay at this resort always transporting available to go from lobby to lobby reservations always available for resort restaurants

  • kalamazoogirl2016 : Kalamazoo, Michigan
Loved it!

We returned last week from a 10 day stay at this lovely resort. We had great weather, with a little rain a couple of times - nothing that ruined the day. We were in Building 12 which as so close to the pool and the beach, it was amazing being just steps away. We loved the beaches. There are five resorts that you can walk the beach in front of and swim in. Clean, clear water with lots of fun waves made for a very fun experience. The restaurants were great, we ate in the Mexican Restaurant, the Mediterranean, and the Steakhouse. They were delicious. So many people complain about the food, but we were happy with it. The resort put on an amazing New Years Eve Gala buffet that was delicious. The staff were all very friendly and helpful. People need to be grateful for the opportunity to travel to nice places like this and stop acting so aristocratic and negative. It was wonderful and we would definitely go back!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner plus snacks
  • A la carte dinner 3 times per person per week 
  • Unlimited domestic & international drinks 
  • Room service (11am-11pm)
  • Kid's club
  • Kayaks
  • Snorkeling
  • Sailing
  • Windsurfing
  • Catamaran
  • Scuba demo in the pool
  • Tennis day & night
  • Use of fitness centre
  • Fitness classes
  • Archery
  • Bicycle tours 
  • Daily activities & nightly entertainment
  • Access to facilities and restaurants at Iberostar Paraiso Beach
  • 388 rooms in several 2 storey buildings
  • 10 restaurants
  • Snack bar
  • 9 bars 
  • Disco (located at the Iberostar Paraiso del Mar)
  • 3 connected pools with waterfall and kid's pool
  • Tennis courts
  • Fitness facilities
  • Jacuzzis
  • Spa (fee)
  • Beauty salon (fee)
  • PADI/SSI Diving Centre (fee)
  • Free Wi-Fi in common areas
  • Shops
  • Golf on site (fee)
  • Medical centre (fee)
  • Shopping on-site
  • Car rental

Standard Room

  • 2 double beds or 1 king bed
  • Private balcony with garden view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar
  • Coffee maker
  • Iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Living area
  • Central air-conditioning
  • Ceiling fan 
  • Telephone 
  • Wi-Fi ($) 
  • Maximum 4 adults
  • Maximum 2 children

Superior Room

  • Located close to the beach and pool
  • 2 double beds or 1 king bed
  • Private balcony with garden view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar
  • Coffee maker
  • Iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Living area
  • Central air-conditioning
  • Ceiling fan 
  • Telephone 
  • Wi-Fi ($)
  • Complimentary access to Spa Sensations wet areas
  • Maximum 4 adults
  • Maximum 2 children

Family Room

  • Connecting rooms with 2 double beds and 1 king bed
  • 2 Private balconies with garden view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar 
  • Coffee maker
  • Microwave
  • Iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Central air-conditioning
  • Ceiling fan 
  • Telephone 
  • Wi-Fi ($)
  • Family welcome kit
  • Complimentary access to Spa Sensations wet areas
  • Priority reservations at specialty restaurants
  • Maximum 6 adults
  • Maximum 2 children

Junior Suite

  • Located close to the beach and pool
  • 2 double beds or 1 king bed
  • Private balcony with garden view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar
  • Coffee maker
  • Iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Bathrobe and slippers
  • Larger Living area
  • Central air-conditioning
  • Ceiling fan 
  • Telephone 
  • Wi-Fi ($)
  • Complimentary access to Spa Sensations wet areas
  • Maximum 4 adults
  • Maximum 2 children

Ocean Front Junior Suite

  • 2 double beds or 1 king bed
  • Private balcony with ocean view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar (beer, soft drinks and bottled water, as well as a selection of flavored water and snacks)
  • Coffee maker
  • Iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Bathrobe and slippers
  • Larger Living area
  • Central air-conditioning
  • Ceiling fan 
  • Telephone 
  • Wi-Fi ($)
  • Nightly turndown service
  • Complimentary access to Spa Sensations wet areas
  • Maximum 4 adults
  • Maximum 2 children

Superior Ocean Front Junior Suite

  • 2 double beds 
  • Private terrace with ocean view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar (beer, soft drinks and bottled water, as well as a selection of flavored water and snacks)
  • Espresso machine
  • Microwave
  • iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Bathrobes and slippers
  • Central air-conditioning
  • Ceiling fan 
  • Telephone 
  • Wi-Fi ($)
  • Beach towels
  • Welcome amenities
  • Early check-in and late check-out (subject to availability)
  • Complimentary access to Spa Sensations wet areas
  • Nightly turndown service with aromatherapy
  • Unlimited dinner at the a la carte restaurants
  • Maximum 4 adults
  • Maximum 2 children

Restaurants

El Mercado

  • Buffet for breakfast, lunch and dinner
  • International

El Rodizio

  • à la carte for dinner
  • Brazilian
  • Reservations required
  • Dress code

El Puerto Steak House

  • à la carte for dinner
  • Steakhouse
  • Dinner reservations
  • Dress code

La Dorada

  • à la carte for dinner
  • Mediterranean
  • Reservations required
  • Dress code

El Faro

  • Snack Bar
  • International

Hashiru

  • à la carte for dinner
  • Japanese
  • Reservations required
  • Dress code

La Plaza Restaurant

  • Buffet
  • International
  • Casual dress code

La Hacienda

  • à la carte for dinner
  • Mexican
  • Reservations required
  • Dress code

Don Alfredo

  • à la carte for dinner
  • Italian
  • Reservations required
  • Dress code

El Colonial

  • à la carte
  • Gourmet
  • Casual Elegance dress code: Long pants, collared shirts & shoes required

Bars

  • La Fuente Lobby bar 
  • El Teatro Theatre bar 
  • La Perla Pool bar
  • Las Olas Pool bar 
  • El Chiringuito Beach bar
  • La Corona Cigar lounge 
  • Star Rock Cafe Sports Bar  
  • La Cupula Lobby bar 
  • El Puente
  • Galaxy Discotheque

Kids Policy - Children 2 and under stay free. Discounted rates available for children up to 12 years old.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

For the Kids

  • Kids' Club (ages 4 to 12)
  • 1 kids pool
  • Playground
  • Teen Club (ages 13 to 17)
  • Mini-disco
  • Babysitting ($)

Services 

  • Body Treatments
  • Jacuzzi
  • Massage
  • Spa Circuits
  • Turkish bath

Playa Paraiso Golf Club

  • Designed by P.B. Dye
  • Carretera Chetumal-Cancun Km.309
  • golfparaiso@iberostar.com.mx1 
  • Par 72
  • 18 holes 
  • Golf Course located near the resort

Special golf rates available for Iberostar guests. Offer subject to change without prior notice.

Honeymoon Bonus - To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Iberostar Paraiso Del Mar
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
IBEROSTAR Paraiso Del Mar
P. Juarez km 309 Carretera Chetumal, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.