HOT DEAL ALERT! Book an all-inclusive Transat package - Receive a up to $50 Gift Card & more. View offer.

Iberostar Paraiso Del Mar

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Golf
  • Weddings
  • Bonus
Our Opinion

A perfect hotel for families and couples. There is a plethora of activities during the day and night. Evening entertainment is held every night. The property - which includes Iberostar Paraiso Beach - is huge, so this resort is suited for those who don't mind a little bit of walking. There is a variety of both buffet and a la carte items to choose from - make sure to check out the steak restaurant. A great beach area. However, like most large resorts, this area gets fairly busy during the day, so make sure to grab a lounger early. An amazing kids club and there are plenty of all-ages activities.


Overview

You'll be treated to the renowned Iberostar quality at this beautiful luxury hotel, located on a kilometer-long white-sand beach. Enjoy tasteful dining, amazing amenities and relax with the superior level of comfort in bungalow units that are nestled within 35 acres of lush tropical gardens. An offshore reef creates a great location of fun filled days for snorkelers and ocean swimmers. Located between the towns of Puerto Morelos and Playa del Carmen.

Location: On the beach, 15 minutes from Playa del Carmen, 30 minutes from the airport.


Highlights
  • Beautiful white sand beach; good snorkeling
  • Huge pool area features Bali beds and palm gazebos with lush tropical gardens
  • Lots of activities and sports to fill your day; supervised activities for kids
  • Large spa with Turkish bath, saunas
  • Access to the facilities at Iberostar Paraiso Beach

tripadvisor Traveler Reviews
  • Lady T C : Philadelphia, Pennsylvania
EXCELLENT STAY

Stayed at IBEROSTAR Paraiso Del Mar from 8-24 to 8-30 and I must say it was nice, the staff, food, drinks and entertainment was awesome. The hotel grounds were very beautiful. I’ve traveled to many islands, but never stayed at hotel as big as IBEROSTAR Paraiso Del Mar, 4 hotels in one. Love it!!! Jesus the concierge was very nice and helpful, he helped me from the time I got there until the time I left. I would stay here again and would recommend anyone who’s visiting Riviera Maya to stay here, you won’t go wrong!!! I would also recommend doing zip lining, if you like being Adventurous

  • Rob R :
Scammed! Bait & switch! Please read and take note.

We are still here and it is a very nice resort.... BUT, we were taken advantage of by this resorts spa services. My fiancée (Jacqueline) and her friend were relaxing poolside when I joined them. I was asked to watch their belongings as they were offered a deal for a one hour massage for $50 U.S. each. They went to the massage area, by the pool, for their massage. When they walked in they both RECONFIRMED TWICE that the price was $100 U.S. total and the staff agreed both times. Once both massages were completed the billing slip was made (billed to our room) for 2400 Pesos ($136 US). Jacky wrote in the US $ spot $100 and signed for it. When she was given her copy back she noticed the spa employee had scratched out the $100 US. They both left and rejoined me and, at that time, did the conversion. They were both livid and went to the concierge to file a complaint. The appropriate person wasn't available but they would be contacted. The appropriate person did contact them and they were told the complaint would be investigated. Jacky & our friend even reminded them that a massage on the beach was $55 US (why would they choose a massage that was $25 US more expensive???) but were told that they weren't Iberostar employees even though it has the Iberostar sign and the staff are wearing Iberostar shirts and had Iberostar nametags. Later, they were told that they would be meeting with the Manager/Concierge/the two spa employees. The resort, after he said/she said, said they would give them a reduced price of 2127 pesos ($120 US). How generous of them to still scam them after a "bait & switch". Long story short... it doesn't matter how careful and diligent you can be to make sure that you are charged properly, Iberostar will still SCAM you out of your money. Don't use their extra services as we have found out the expensive way!

  • marionwalls :
Terrible customer service!

Maid service terrible! No towels, no coffee, not even ice on our floor, no elevators, a/c set so you couldn't lower the temperature - never got cold. Marble floors everywhere that were extremely slippery. Very dirty beach with seaweed & debris. Transportation to buffet & lobby terrible! Had to call over & over to get someone to come to get us, 20-30 wait. Pools filled with cups, bugs & cigarette butts! Over priced resort. Will NOT be back!

  • daveshelly F : Greensburg, Pennsylvania
Nice Resort

Traveled 9/2-9/9 with my wife.(58&60) We have traveled to Punta Cana & Mexico to all inclusive for about 12 yrs.Immigration was fairly quick. Do not lose bottom of card they give you. You need it when you leave. Bus ride about 45 mins because we had to stop at 3 other resorts. Going back to airport about 20 mins didnt stop for anybody else Check in went smooth. Got our reservations to the restaurants right after check in no problem getting what we wanted.Concierge were very helpful. Room was in building 15 right in middle of resort. 1st floor could see pool and one of the pool bars. It was about 1/4 mile to beach or to main lobby. Not a bad walk. You go path through jungle area or back road where shuttle was. Shuttle service was hit or miss. Room was nice bed and pillows a little firm for me. My wife was ok with it. No problem with maid cleaning room or frig restocked. Left $2 tip each day.If we needed extra water,beer, or soda we just left note for maid and she took care of it.Room thermostat set at 22 the lowest it would go. Just called to have them lower it to 18. Didnt help much room didnt get really cool till early morning but with air on and fan running not to bad. Beach or pool chairs never a problem unless you want front row at beach get there by 830/900. Water was crystal clear and smooth as glass when we were there.Could see your feet the whole time.Just lucky i guess. No seaweed at all. Just depends on if any storms around or time of year. Ate at Brazilian (good but some meats not hot enough or not done enough to my likings.) Mediterranean (Ok Had steak -done good. Lobster a little gritty and not much taste) Japanese very good no complaints. Buffet breakfasts were good nice selection. Main one more, one by beach a little less. Buffet lunch by beach had nice selection. Didnt go to main buffet for lunch. Buffet for dinner was hit or miss. Few different items each night depending on what you like. Some things could be a little hotter. Did see food inspector two different times checking thinks out. Sports bar very nice area and very good food. Staff( Joel) was the best on the resort i thought. Ate there one night(just walk in). Also would go to after eating for drinks and sit in ac. Quite and not to many people. Great place. Grill at beach was also nice place to get lunch( burgers, dogs, chips & salsa,rice,fries,some days chicken or beef.) Just watch out for coati they will steal your food. Not there everyday. Shopping center has a nice taco place,coffee bar, ice cream place,candy place, bar also all inculded. Alcohol was not a problem had top brands just ask for it and they will put it in you drinks. Amounts no problem just ask for more or less what ever your taste. Soda used in drinks taste watered down. Beer is on tap and is light or dark Dos Equis pretty good. Del mar Resort is on one side of pool Beach Resort on other. Two different lobbies and main buffet(some nights only dinner buffet open) but share restaurants and theater. Shows at night a little corny but i have seen ones like this at other resorts. No local live entertainment in lobby at night ,would be nice.(just a dj) Staff was ok. Pool didnt seem very clean. Pool wait staff hit or miss. Could clean up a little better(empty glasses and garbage around pool better). Pool bars get busy in afternoons when people come up from beach. Weekends bad when local people come in. Can get loud and a few drunks.Walking in jungle area is very dark. Better on back road or use shuttle.Did not tip everytime at bars, still got good service. Bus to Playa Del Carmen is $5 each way. Different times to go and come back. Vendors in town can be very pushy .But if you need souvenir good place to go. Remember to barter price. Had vendors on resort one night, at beach every day walking by. Over all nice resort could use some changes and updating. Would go back. Prefer Punta Cana

  • Thomas J : Toronto, Canada
Iberostar Del Mar Vacation May 2017

This was the second time that we had stayed at this particular Iberostar resort (the first time being at the Paraiso side). First class all the way. The room was very good. This is by far the most accessible resort we've been to. There are ramps and walkways all along the beach allowing for vacationers with disabilities to easily enjoy the entire place. The only exception was that the building don't have elevators - BUT the hotel places you on the ground floor if you have access issues. The food was fabulous at the buffets and the a la carte restaurants were delicious - specially the Mexican and the Brazilian.The wait staff treated us fantastic. Our server for breakfasts and lunches at the buffet restaurant near the beach remembered us from our first visit there the year before. His name is Jacinta!! Ask for him by name - you aren't likely to regret it! (I know that some resort workers say they remember someone from a previous visit, but he actually recalled details about my particular food allergies). The Star Friends made the experience incredibly fun without being pushy or overly insistent on participation. The whole team (Lalo, Sexy Papi, Karla, Lupita, Giovani, Liliana, Miguel, Alonso, Cesar, and the newest member who had her first day at work while we were there, Graciella) were so much fun and they always had something going on somewhere either at the beach or by the pools.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner plus snacks
  • A la carte dinner 3 times per person per week 
  • Unlimited domestic & international drinks 
  • Room service (11am-11pm)
  • Kid's club
  • Kayaks
  • Snorkeling
  • Sailing
  • Windsurfing
  • Catamaran
  • Scuba demo in the pool
  • Tennis day & night
  • Use of fitness centre
  • Fitness classes
  • Archery
  • Bicycle tours 
  • Daily activities & nightly entertainment
  • Access to facilities and restaurants at Iberostar Paraiso Beach
  • 388 rooms in several 2 storey buildings
  • 10 restaurants
  • Snack bar
  • 9 bars 
  • Disco (located at the Iberostar Paraiso del Mar)
  • 3 connected pools with waterfall and kid's pool
  • Tennis courts
  • Fitness facilities
  • Jacuzzis
  • Spa (fee)
  • Beauty salon (fee)
  • PADI/SSI Diving Centre (fee)
  • Free Wi-Fi in common areas
  • Shops
  • Golf on site (fee)
  • Medical centre (fee)
  • Shopping on-site
  • Car rental

Standard Room

  • 2 double beds or 1 king bed
  • Private balcony with garden view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar
  • Coffee maker
  • Iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Living area
  • Central air-conditioning
  • Ceiling fan 
  • Telephone 
  • Wi-Fi ($) 
  • Maximum 4 adults
  • Maximum 2 children

Superior Room

  • Located close to the beach and pool
  • 2 double beds or 1 king bed
  • Private balcony with garden view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar
  • Coffee maker
  • Iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Living area
  • Central air-conditioning
  • Ceiling fan 
  • Telephone 
  • Wi-Fi ($)
  • Complimentary access to Spa Sensations wet areas
  • Maximum 4 adults
  • Maximum 2 children

Family Room

  • Connecting rooms with 2 double beds and 1 king bed
  • 2 Private balconies with garden view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar 
  • Coffee maker
  • Microwave
  • Iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Central air-conditioning
  • Ceiling fan 
  • Telephone 
  • Wi-Fi ($)
  • Family welcome kit
  • Complimentary access to Spa Sensations wet areas
  • Priority reservations at specialty restaurants
  • Maximum 6 adults
  • Maximum 2 children

Junior Suite

  • Located close to the beach and pool
  • 2 double beds or 1 king bed
  • Private balcony with garden view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar
  • Coffee maker
  • Iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Bathrobe and slippers
  • Larger Living area
  • Central air-conditioning
  • Ceiling fan 
  • Telephone 
  • Wi-Fi ($)
  • Complimentary access to Spa Sensations wet areas
  • Maximum 4 adults
  • Maximum 2 children

Ocean Front Junior Suite

  • 2 double beds or 1 king bed
  • Private balcony with ocean view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar (beer, soft drinks and bottled water, as well as a selection of flavored water and snacks)
  • Coffee maker
  • Iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Bathrobe and slippers
  • Larger Living area
  • Central air-conditioning
  • Ceiling fan 
  • Telephone 
  • Wi-Fi ($)
  • Nightly turndown service
  • Complimentary access to Spa Sensations wet areas
  • Maximum 4 adults
  • Maximum 2 children

Superior Ocean Front Junior Suite

  • 2 double beds 
  • Private terrace with ocean view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar (beer, soft drinks and bottled water, as well as a selection of flavored water and snacks)
  • Espresso machine
  • Microwave
  • iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Bathrobes and slippers
  • Central air-conditioning
  • Ceiling fan 
  • Telephone 
  • Wi-Fi ($)
  • Beach towels
  • Welcome amenities
  • Early check-in and late check-out (subject to availability)
  • Complimentary access to Spa Sensations wet areas
  • Nightly turndown service with aromatherapy
  • Unlimited dinner at the a la carte restaurants
  • Maximum 4 adults
  • Maximum 2 children

Restaurants

El Mercado

  • Buffet for breakfast, lunch and dinner
  • International

El Rodizio

  • à la carte for dinner
  • Brazilian
  • Reservations required
  • Dress code

El Puerto Steak House

  • à la carte for dinner
  • Steakhouse
  • Dinner reservations
  • Dress code

La Dorada

  • à la carte for dinner
  • Mediterranean
  • Reservations required
  • Dress code

El Faro

  • Snack Bar
  • International

Hashiru

  • à la carte for dinner
  • Japanese
  • Reservations required
  • Dress code

La Plaza Restaurant

  • Buffet
  • International
  • Casual dress code

La Hacienda

  • à la carte for dinner
  • Mexican
  • Reservations required
  • Dress code

Don Alfredo

  • à la carte for dinner
  • Italian
  • Reservations required
  • Dress code

El Colonial

  • à la carte
  • Gourmet
  • Casual Elegance dress code: Long pants, collared shirts & shoes required

Bars

  • La Fuente Lobby bar 
  • El Teatro Theatre bar 
  • La Perla Pool bar
  • Las Olas Pool bar 
  • El Chiringuito Beach bar
  • La Corona Cigar lounge 
  • Star Rock Cafe Sports Bar  
  • La Cupula Lobby bar 
  • El Puente
  • Galaxy Discotheque

Kids Policy - Children 2 and under stay free. Discounted rates available for children up to 12 years old.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

For the Kids

  • Kids' Club (ages 4 to 12)
  • 1 kids pool
  • Playground
  • Teen Club (ages 13 to 17)
  • Mini-disco
  • Babysitting ($)

Services 

  • Body Treatments
  • Jacuzzi
  • Massage
  • Spa Circuits
  • Turkish bath

Playa Paraiso Golf Club

  • Designed by P.B. Dye
  • Carretera Chetumal-Cancun Km.309
  • golfparaiso@iberostar.com.mx1 
  • Par 72
  • 18 holes 
  • Golf Course located near the resort

Special golf rates available for Iberostar guests. Offer subject to change without prior notice.

Honeymoon Bonus - To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Iberostar Paraiso Del Mar
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
IBEROSTAR Paraiso Del Mar
P. Juarez km 309 Carretera Chetumal, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.