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Iberostar Paraiso Del Mar

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Golf
  • Weddings
  • Bonus
Our Opinion

A perfect hotel for families and couples. There is a plethora of activities during the day and night. Evening entertainment is held every night. The property - which includes Iberostar Paraiso Beach - is huge, so this resort is suited for those who don't mind a little bit of walking. There is a variety of both buffet and a la carte items to choose from - make sure to check out the steak restaurant. A great beach area. However, like most large resorts, this area gets fairly busy during the day, so make sure to grab a lounger early. An amazing kids club and there are plenty of all-ages activities.


Overview

You'll be treated to the renowned Iberostar quality at this beautiful luxury hotel, located on a kilometer-long white-sand beach. Enjoy tasteful dining, amazing amenities and relax with the superior level of comfort in bungalow units that are nestled within 35 acres of lush tropical gardens. An offshore reef creates a great location of fun filled days for snorkelers and ocean swimmers. Located between the towns of Puerto Morelos and Playa del Carmen.

Location: On the beach, 15 minutes from Playa del Carmen, 30 minutes from the airport.


Highlights
  • Beautiful white sand beach; good snorkeling
  • Huge pool area features Bali beds and palm gazebos with lush tropical gardens
  • Lots of activities and sports to fill your day; supervised activities for kids
  • Large spa with Turkish bath, saunas
  • Access to the facilities at Iberostar Paraiso Beach

tripadvisor Traveler Reviews
  • Ginawashere : New York City
Horrendous Customer Service!!! Unsafe!!

This staff was the worst ever encountered!!! This was supposed to be a fun birthday weekend trip. :(. The resort itself actually looked very nice. However, the staff was horrendous!!! 1. The surprise birthday decorations weren't ready upon our arrival at the hotel. We waited almost two hours in the lobby for our room, after a long plane ride, before being allowed in the room. 2. My new expensive birthday sandals were STOLEN from the room by housekeeping. We specifically told housekeeping NOT to clean the room, but they cleaned anyway and threw away all of the birthday decorations! The staff did not address the stolen sandal issue. They said they would check with housekeeping and never got back to us. 3. All of our room requests went unanswered and we were forced to use the same towels more than once. I had to personally find a cart myself and request new towels because our requests to the front desk for towels weren't answered. 4. The staff was so rude that we felt UNSAFE. Sometimes the transportation golf cart drove past us and we were forced to walk at night in the dark resort. 5. The staff initially told us the bracelets were our identification for the resort. However, When we left the resort for an excursion, they didn't let us back in the resort!! They said we needed passports!! We had to call public relations for them to allow us back in without passports. Our safety was in danger outside of the resort while we waited for management to come out to let us in. We were so scared out there!!Overall this was the worst vacation ever. I couldn't sleep bc I was afraid and couldn't wait to leave. If you are in another country and the staff is mean and unprofessional it doesn't feel safe. I've never been treated so terribly in another country.

  • Pat F : Appleton, Wi.
Wonderful vacation at a great resort

I just returned from 7 days at this fine resort. This was my third stay at an Iberostar property in Mexico, the first 2 were at the Iberostar Tucan. After reading all of the previous reviews I had mixed feelings about staying at the Del Mar, not sure of what to expect. Well all of my fears were dispelled from the first moment I arrived at the resort. The check-in was flawless, the clerk was very friendly and explained everything about the resort. Next we made reservations for 3 specialty restaurants without any problems. We were taken to our room by golf cart-a room closer to the beach and pool since we had upgraded to a superior standard room-which was well worth it-since the resort is very large. The room was excellent and very clean-and was kept that way every day by the excellent cleaning staff. The grounds were well maintained with abundant wildlife for all to see. The pools were unbelievable-stretching for what seemed like forever and with 3 great swim-up bars. The beach was large with plenty of chairs and umbrellas and a staff that worked hard at keeping the seaweed cleaned up. As far as people putting their towels out early(which happens at every resort) it wasn't that big of a deal since there were so many chairs and lounges on the beach and in the pool areas that there were always some available-not front line but that's why people get up at 6 in the morning and claim them. Food was fine with many choices at the buffets and the beach grill. The specialty restaurants were very good and had great service. The resort has many golf carts and trolleys running day and night to get you around and they have a number to call to schedule one, so there is no reason to walk if you don,t want to. All the staff that I encountered and dealt with were very helpful and friendly. All in all this resort is well worth the money and them some! I for one will for sure go back!!

  • 422carynd : Woodway
Absolutely Wonderful!!

We had an All Inclusive, 5 day trip Would love to go back, didn't really want to leave!! Everyone on the staff was so nice and helpful. Lomas travel was our transportation to and from and also helped with our Dolphin excursion, which was also amazing!! Wendy was extremely helpful, Yona was so friendly and informational. All of our wait staff...Just EVERYONE there had a smile and were helpful. Definitely a must go back!! Only tip..take a float! They didn't rent them, only for sale and very pricey! Maybe an extra beach towel. They guard their towels carefully! Which is very understandable! Drinks great, could use more ice! Food - not bad, depending on what you like. But overall - FANTASTIC!!

  • Q594EJandrewd : Columbus, United States
Great for the price

The resort's buffet food was good(lots better than the princess experience), golf carts run continuously (never waited long), and the speciality restaurants were decent. The customer service was great, and staff all worked so hard to get to know what you like. The lobby isn't as nice or "grand", and the bar availability (not open on resort after 1) was a let down. The disco being off resort was weird/not convenient, but there is plenty to do at the pools and beach during the day (only til 6). Great beach views in the suites, and decent room sizes. I like that there was a cigar bar/ hookah, and it was air conditioned. I'd book the beach, or maya if I went again, due to the better theatre experience (everybody raved about that part)

  • Eldin K :
BEST VACATION EVER

My family and I stayed at IBEROSTAR Paraiso Del Mar for 8 days. It was unbelievable experience. Kids have so much fun in pool area and beach. Activities for kids and after dinner shows are amazing, my 4 and 7 year old boys were so entertained. Food is outstanding no complaints... 4 walking distance buffets, restaurants, beach grills...etc. Room cleanliness is top 10... room service every day would clean and refill refrigerator with beer, water soda or anything you desire.We were out of the resort for one night paid Taxi $20 to drive us to nearest town were we eat dinner and have couple of drinks paid $90 including tip 3 of us had dinner and couple of drinks with appetizers. Food was amazing, great experience with locals just walking on main strip (6th ave) is amazing.Overall top 10 for us. NO complaints at all. Make sure you tip good.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner plus snacks
  • A la carte dinner 3 times per person per week 
  • Unlimited domestic & international drinks 
  • Room service (11am-11pm)
  • Kid's club
  • Kayaks
  • Snorkeling
  • Sailing
  • Windsurfing
  • Catamaran
  • Scuba demo in the pool
  • Tennis day & night
  • Use of fitness centre
  • Fitness classes
  • Archery
  • Bicycle tours 
  • Daily activities & nightly entertainment
  • Access to facilities and restaurants at Iberostar Paraiso Beach
  • 388 rooms in several 2 storey buildings
  • 10 restaurants
  • Snack bar
  • 9 bars 
  • Disco (located at the Iberostar Paraiso del Mar)
  • 3 connected pools with waterfall and kid's pool
  • Tennis courts
  • Fitness facilities
  • Jacuzzis
  • Spa (fee)
  • Beauty salon (fee)
  • PADI/SSI Diving Centre (fee)
  • Free Wi-Fi in common areas
  • Shops
  • Golf on site (fee)
  • Medical centre (fee)
  • Shopping on-site
  • Car rental

Standard Room

  • 2 double beds or 1 king bed
  • Private balcony with garden view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar
  • Coffee maker
  • Iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Living area
  • Central air-conditioning
  • Ceiling fan 
  • Telephone 
  • Wi-Fi ($) 
  • Maximum 4 adults
  • Maximum 2 children

Superior Room

  • Located close to the beach and pool
  • 2 double beds or 1 king bed
  • Private balcony with garden view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar
  • Coffee maker
  • Iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Living area
  • Central air-conditioning
  • Ceiling fan 
  • Telephone 
  • Wi-Fi ($)
  • Complimentary access to Spa Sensations wet areas
  • Maximum 4 adults
  • Maximum 2 children

Family Room

  • Connecting rooms with 2 double beds and 1 king bed
  • 2 Private balconies with garden view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar 
  • Coffee maker
  • Microwave
  • Iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Central air-conditioning
  • Ceiling fan 
  • Telephone 
  • Wi-Fi ($)
  • Family welcome kit
  • Complimentary access to Spa Sensations wet areas
  • Priority reservations at specialty restaurants
  • Maximum 6 adults
  • Maximum 2 children

Junior Suite

  • Located close to the beach and pool
  • 2 double beds or 1 king bed
  • Private balcony with garden view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar
  • Coffee maker
  • Iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Bathrobe and slippers
  • Larger Living area
  • Central air-conditioning
  • Ceiling fan 
  • Telephone 
  • Wi-Fi ($)
  • Complimentary access to Spa Sensations wet areas
  • Maximum 4 adults
  • Maximum 2 children

Ocean Front Junior Suite

  • 2 double beds or 1 king bed
  • Private balcony with ocean view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar (beer, soft drinks and bottled water, as well as a selection of flavored water and snacks)
  • Coffee maker
  • Iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Bathrobe and slippers
  • Larger Living area
  • Central air-conditioning
  • Ceiling fan 
  • Telephone 
  • Wi-Fi ($)
  • Nightly turndown service
  • Complimentary access to Spa Sensations wet areas
  • Maximum 4 adults
  • Maximum 2 children

Superior Ocean Front Junior Suite

  • 2 double beds 
  • Private terrace with ocean view
  • Room service from 11 am to 11 pm
  • Digital safe
  • Flat-screen TV
  • Alarm clock
  • Air conditioning and ceiling fan
  • Minibar (beer, soft drinks and bottled water, as well as a selection of flavored water and snacks)
  • Espresso machine
  • Microwave
  • iron and ironing board
  • Bathroom with shower or bathtub
  • Hairdryer
  • Bathrobes and slippers
  • Central air-conditioning
  • Ceiling fan 
  • Telephone 
  • Wi-Fi ($)
  • Beach towels
  • Welcome amenities
  • Early check-in and late check-out (subject to availability)
  • Complimentary access to Spa Sensations wet areas
  • Nightly turndown service with aromatherapy
  • Unlimited dinner at the a la carte restaurants
  • Maximum 4 adults
  • Maximum 2 children

Restaurants

El Mercado

  • Buffet for breakfast, lunch and dinner
  • International

El Rodizio

  • à la carte for dinner
  • Brazilian
  • Reservations required
  • Dress code

El Puerto Steak House

  • à la carte for dinner
  • Steakhouse
  • Dinner reservations
  • Dress code

La Dorada

  • à la carte for dinner
  • Mediterranean
  • Reservations required
  • Dress code

El Faro

  • Snack Bar
  • International

Hashiru

  • à la carte for dinner
  • Japanese
  • Reservations required
  • Dress code

La Plaza Restaurant

  • Buffet
  • International
  • Casual dress code

La Hacienda

  • à la carte for dinner
  • Mexican
  • Reservations required
  • Dress code

Don Alfredo

  • à la carte for dinner
  • Italian
  • Reservations required
  • Dress code

El Colonial

  • à la carte
  • Gourmet
  • Casual Elegance dress code: Long pants, collared shirts & shoes required

Bars

  • La Fuente Lobby bar 
  • El Teatro Theatre bar 
  • La Perla Pool bar
  • Las Olas Pool bar 
  • El Chiringuito Beach bar
  • La Corona Cigar lounge 
  • Star Rock Cafe Sports Bar  
  • La Cupula Lobby bar 
  • El Puente
  • Galaxy Discotheque

Kids Policy - Children 2 and under stay free. Discounted rates available for children up to 12 years old.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

For the Kids

  • Kids' Club (ages 4 to 12)
  • 1 kids pool
  • Playground
  • Teen Club (ages 13 to 17)
  • Mini-disco
  • Babysitting ($)

Services 

  • Body Treatments
  • Jacuzzi
  • Massage
  • Spa Circuits
  • Turkish bath

Playa Paraiso Golf Club

  • Designed by P.B. Dye
  • Carretera Chetumal-Cancun Km.309
  • golfparaiso@iberostar.com.mx1 
  • Par 72
  • 18 holes 
  • Golf Course located near the resort

Special golf rates available for Iberostar guests. Offer subject to change without prior notice.

Honeymoon Bonus - To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Iberostar Paraiso Del Mar
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
IBEROSTAR Paraiso Del Mar
P. Juarez km 309 Carretera Chetumal, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.