Iberostar Paraiso Maya

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
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  • Bonus
Our Opinion

A fantastic 4.5-star resort that is well-known for its outstanding and attentive guest services. Great a la carte and buffet items available. There is a kids club option available, making this resort a suitable destination for families.


Overview

Iberostar adds a touch of class to the Mayan Riviera! Every room at the Iberostar Paraiso Maya is a spacious Junior Suite, elegantly furnished. The resort has shared amenities with the Iberostar Paraiso Lindo, where you have complete access to all the bars, restaurants, activities and entertainment.

Location: On the beach, 15 minutes from Playa del Carmen, 30 minutes from the airport.


Highlights
  • Great pools with a lazy river, splash park and wave pools
  • Lots for the kids to do with supervised activities and games, a teen club, mini-disco, carousel and water park
  • White sand beach with a range of watersports
  • Use of the amenities at the other Iberostar Paraiso Playa resorts
  • Many dining options
  • Recipient of AAA's Four Diamond Award

tripadvisor Traveler Reviews
  • Katerina Z :
Nice property. Good service. Excellent for a large group with kids.

We stayed at the Paraiso Maya from Nov 11 to Nov 18 for a family vacation/reunion. A grand all-inclusive resort is not my personal preferred style of accommodation on vacation, however with a large group it was good enough for all of us. The rooms are a big plus - spacious and well appointed, although dark, but ultimately had everything we needed. Nice bathroom amenities. Our room had a nice balcony but no view. The pools were great The wave pool looked super fun for kids. We really enjoyed our time on the lazy river which winds though a bit of lush mangrove forest. Everyday, there were open beds by the pool and on the beach which is great. The bartenders and servers by the pool were my favorite - friendly and fun. They made excellent drinks with a great attitude. The beach was just fine. At times the beach area felt too crowded and lacked a relaxing feel. Everywhere food was satisfactory. The La Marina buffet was my favorite. I enjoyed the Spanish flair as well as their great selection of cheeses and meats. We had breakfast there daily. For dinner we tried all of the restaurants at the Maya and I recommend booking the French and the La Marina seafood fine dining. In the evenings our group gathered at the main bar by the lobby for drinks and conversation and everyone enjoyed the nightly entertainment there. The piano player on one of the nights was outstanding. Another highlight of the stay was the spa. We went to the spa around 5 in the afternoon for a steam and soak before dinner. I still dream about floating in the salt pool. And the Zumba class with Luis was another highlight. I took the classes in the palapa on the beach in the afternoon. So much fun! Overall this resort worked out very well for our group.

  • kalbe628 : Dallas, Texas
Beautiful beach and public areas, Poor food

We took our family here for Thanksgiving week. The beach was large and clean with activities for the three teen grandchildren. We could not use any of the water activities as there was a red flag daily, not the hotels fault. Plenty of activities around the spotless pools and great service by the staff. The rooms were large but outdated and lacked the cleanliness we expected. Fungus on the rails of the balcony. The food is what really lacked here. Buffet, buffet, buffet, all which tasted exactly the same, cold and bland. The specialty restaurants were just glorified buffets with your entre being served by waiters. No matter what you got at breakfast it was cold and the buffet staff rude. Wish the beach food was fresher and had more options. Fun vacation but not 5 star by any means and certainly overpriced.

  • Teresa G :
Beautiful Facilities, Rough Beach, Poor Food

Our family stayed here Thanksgiving week. Beautiful rooms, pools and public areas! The wave pool, lazy river, lobbies and restaurants were all very nicely done. Service was very great. Housekeeping & concierge were especially good.The beach was the wonderful white sand you would expect, but it was steep, rocky and very rough. Recommended for confident swimmers only. This made the "included snorkeling, kayaking and windsurfing pretty worthless. With the exception of the grilled fish, the food was pretty average to poor. It was often cold, overcooked and of poor to average quality. There wasn't much variety. No matter where you ate, it was pretty much the same. If you are going for more than a few days, plan to go into Playa del Carmen for a bit of variety.Unless you get a really good price, I think you can find a better place to stay.

  • Elena R : Paramus, New Jersey
Best vacation!

I can't say enough great things about this hotel. The staff was great! They even upgraded our room because it was my husband's birthday, which was great because we were conveniently located closer to the pool. There are 3 swim up bars. Which is awesome! We stayed at Iberostar Paraiso. We did go daily to the sister resort, Del Mar, to eat and drink and met great people there. The wild life was great except for the coatis which were ALL over. Just ignore them & don't feed them. The taco restaurant in the shopping center is fantastic! We ate there daily. There is also a coffee shop, crepe & ice cream place & burger spot (which is great after late night drinking), plus there is shopping for anything you may have forgotten back at home. The golf carts were always riding by and there was a few times we even called from our room and had the gold cart pick us up. Room service was a great benefit! It was a great surprise on my husband's birthday the hotel had left a bottle of champagne in our room. Our mini bar was stocked daily by room service. We LOVED everything about Paraiso & are planning to return summer 2017!!

  • Dl0vestotravel : Fremont, California
perfect vacation where everything is taken care of!

Loved this resort, fantastic facilities, amazing service and perfect location. Went in a big group of 20 people with kids et al. Everyone had a great time with the beach, pool, lobby bar, buffets for breakfast and lunch, restaurant dinners, dancing at the club, watching the stars by the night along the beach, icecream breaks, drinks by the wet bar, the list is endless.The staff was very attentive and met every need. Facilities were well thought out with plenty of towels and beach chairs, comfortable and clean and spacious rooms that were cleaned twice a day, informative concierge in every building, lunch served at the beach, full service restaurants for dinner. Best part was we could also visit restaurants in other resorts on the same property, adding to our selection. Only 2 drawbacks - the resort is spread out and you could be in a building close to pool and have to walk to the lobby or vice versa.They had no internet in the lobby for us to checkin for our flights and print the boarding passes.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks and beverages 24 hours
  • A la carte dining with reservations
  • Unlimited International brands, Domestic beer and House Wine with meals
  • 24 hour room service
  • In-room mini-bar w/water, soft drinks and beer only
  • Kid's club
  • Lounge chairs, towels and umbrellas (pool/beach)
  • Canoeing/Row boating
  • Kayaking
  • Sailing
  • Snorkeling
  • Scuba diving lesson in pool
  • Pool basketball
  • Water polo
  • Pool volleyball
  • Windsurfing
  • Boogie board
  • Tennis
  • Archery
  • Beach volleyball
  • Bocce
  • Chess
  • Dance lessons
  • Ping pong
  • Table games
  • Billiards (pool table)
  • Table tennis
  • Rifle shooting
  • Bicycle tour
  • Access to fitness facilities
  • Aerobics
  • Fitness classes
  • Daily activities
  • Nightly entertainment
  • Access to services and facilities at sister properties, Iberostar Paraiso Lindo, Paraiso del Mar and Paraiso Beach
  • 434 rooms in low-rise buildings
  • 1 buffet restaurant
  • 5 a la carte restaurants
  • Snack bar
  • 6 bars 
  • 3 pools
  • Wave pool
  • Lazy river ride
  • Jacuzzi
  • Shopping on-site
  • Tennis court
  • Fitness facilities
  • Steam room
  • Beauty salon (fee)
  • Spa (fee)
  • Free Wi-Fi in common areas (1 device)
  • Conference facilities (fee)
  • Medical services (fee)
  • Dive shop on-site (fee)
  • Motorized water sports (fee)
  • 18-hole golf course on site (fee)

Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Bathroom
  • Iron & Ironing board
  • Concierge service
  • Nightly turndown service
  • Digital safety deposit box 
  • Whirlpool tub
  • Shower
  • Flat screen TV
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Coffee and coffee maker
  • Mini-bar stocked daily (water, soda, and beer)
  • Bathrobes and slippers
  • Balcony with gardenview
  • Complimentary access to SPA sensations wet area for adults

Poolview Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Bathroom
  • Iron & Ironing board
  • Concierge service
  • Nightly turndown service
  • Digital safety deposit box
  • Whirlpool tub 
  • Shower
  • Flat screen TV
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Coffee and coffee maker
  • Mini-bar stocked daily (water, soda, and beer)
  • Beach towels in-room upon arrival
  • Bathrobes and slippers
  • Located near the beach and pool area
  • Complimentary access to SPA sensations wet area for adults
  • Balcony with poolview

Family Junior Suite

  • Maximum Number of Adults 6
  • Maximum Number of Children 2
  • Maximum Occupancy 6
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Bathroom
  • Iron & Ironing board
  • Concierge service
  • Nightly turndown service
  • Digital safety deposit box
  • Whirlpool tub
  • Shower
  • Flat screen TV 
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Coffee and coffee maker
  • Mini-bar stocked daily (water, soda, and beer)
  • Bathrobes and slippers
  • Balcony with gardenview
  • Complimentary access to SPA sensations wet area for adults
  • 1 King bed and a guaranteed connecting suite with double beds
  • Priority dinner reservations at specialty restaurants
  • Complimentary access to Baby Kitchen
  • Family amenities 
  • 24 hour room service menu featuring special kids menu options
  • Microwave (available upon request and subject to availability)

Junior Suite Superior

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Bathroom
  • Iron & Ironing board
  • Concierge service
  • Nightly turndown service
  • Digital safety deposit box
  • Whirlpool tub
  • Shower 
  • Flat screen TV
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Pull-out sofa
  • Coffee and coffee maker
  • Mini-bar stocked daily (water, soda, and beer)
  • Beach towels in-room upon arrival
  • Bathrobes and slippers
  • Balcony with gardenview
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy

Restaurants

La Geisha

  • à la carte for dinner
  • Japanese
  • Reservations required
  • Dress code

L'Etoile

  • à la carte for dinner
  • French Gourmet
  • Reservations required
  • Casual dress code (long pants required for gentlemen)

El Rancho

  • à la carte for dinner
  • Steakhouse
  • Reservations required
  • Dress code

La Marina

  • à la carte for dinner
  • Mediterranean
  • Reservations required
  • Dress code

El Tapatio

  • à la carte for dinner
  • Mexican
  • Reservations required
  •  Dress code

Buffet Restaurant

  • Buffet for breakfast, lunch and dinner
  • International cuisine

Bars

  • Kukulkan Lobby Bar
  • Las Rocas Pool bar
  • Las Olas Pool Bar
  • Teatro Theatre bar
  • Acuario*
  • Melody Disco

*Located at lobby of IBEROSTAR Paraiso Lindo

Child Policy - Special child rates available for up to 2 children (3-12 years) sharing room with 2 adults. There must be one full paying adult in each room to receive the child rate. 

For the Kids

  • Kids Club Ages 4-12
  • Play area
  • Games Room/Arcade 
  • Babysitting or child care service ($)
  • Teen Club Ages 13-17
  • Separate children's pool and water park

Spa Treatments

  • Aromatherapy 
  • Manicure treatments 
  • Pedicure treatments 
  • Reflexology 
  • Steam room 
  • Temazcal (Mayan steam treatment) 
  • Facial 
  • Body wraps 
  • Massage therapies 
  • Hydrotherapy 
  • Salon  services

Exchange Privileges - Guests staying at this hotel can also enjoy the facilities and dining privileges at the Iberostar Paraiso Lindo, Iberostar Paraiso del Mar or Iberostar Paraiso Beach. (Subject to availability and reservations required.)
Guests are granted full access from 9:00 a.m. to 6:00 p.m. to the following hotels: IBEROSTAR Tucan/Quetzal, IBEROSTAR Cozumel and IBEROSTAR Cancun. 
Important: Reservations are required for all a la carte restaurants, subject to availability. Transportation between hotels is not included.

Honeymoon Bonus  - Receive a bottle of champagne, fruit basket and gift. Marriage certificate copy will be required upon arrival in reception of the hotel. Please request at the time of booking. Amenities are subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Iberostar Paraiso Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Iberostar Paraiso Maya
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.