This site requires JavaScript. I will only be visible if you have it.

Iberostar Paraiso Maya

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

A fantastic 4.5-star resort that is well-known for its outstanding and attentive guest services. Great a la carte and buffet items available. There is a kids club option available, making this resort a suitable destination for families.


Overview

Iberostar adds a touch of class to the Mayan Riviera! Every room at the Iberostar Paraiso Maya is a spacious Junior Suite, elegantly furnished. The resort has shared amenities with the Iberostar Paraiso Lindo, where you have complete access to all the bars, restaurants, activities and entertainment.

Location: On the beach, 15 minutes from Playa del Carmen, 30 minutes from the airport.


Highlights
  • Great pools with a lazy river, splash park and wave pools
  • Lots for the kids to do with supervised activities and games, a teen club, mini-disco, carousel and water park
  • White sand beach with a range of watersports
  • Use of the amenities at the other Iberostar Paraiso Playa resorts
  • Many dining options
  • Recipient of AAA's Four Diamond Award

tripadvisor Traveler Reviews
  • Daria C :
ANOTHER INCREDIBLE VACATION

We had another incredible vacation at Iberostar Paraiso Maya. This was our family's 12th visit to the Iberostar Paraiso Maya. If you are looking for an incredible and fun filled relaxing week, then look no further. From the moment we arrived to the moment we left we were immersed in fun and relaxation. I cannot say enough about this vacation destination. They go above and beyond to ensure your stay is everything you expect and more. The reception, the concierge, the food and beverage service , the bartenders and groundskeepers, the maid service, the waiters and waitresses, the spa services, kid's club, and the entertainment are all phenomenal. Bring extra dollars to tip. They truly deserve it for all their hard work. The entertainment staff also known as the Star Friends always go above and beyond to ensure you have a wonderful vacation as well. Their jobs are to engage and socialize with guests. Glimer, Israel, Mayren, Tony, Rico, Charlie, Moises, and Peter the tennis coach are some of the Star Friends we have developed wonderful friendships with over the years. They are genuine and caring people who always work sun up to sun down just to ensure that "YOU " have the most amazing vacation. Joshue, Aron, and Rodrigo and Polly Pocket, and many others are wonderful Star Friends as well. From the moment we arrived and as soon as we saw our Star Friends, they embraced us all with hugs and uttered the words, "Welcome home." And it does feel like our home away from home. Our friend Jose in the Star Friends cafe immediately welcomed us and remembered exactly what coffee my daughter and I always order and promptly filled our order with a smile. We picked up on the conversation we had six months prior and felt as if we had never left. My family and I enjoyed meeting Lara, one of the managers at the returning guest reception. Thanks for a wonderful welcome. Fanny the chief concierge also was able to fulfill our requests for dinner arrangements and room arrangements and treat us with special little amenities. She was very responsive and in a timely manner as well. My family and I also enjoy the Mass on Sunday evening at the beautiful chapel on property. We are thankful for the priest that travels there to say Mass for the guests. What a wonderful way to start the vacation to thank God for all his blessings he bestows on us. My family and I love to travel to many places but there's just something so special about this place that keeps us coming back. It is not one person, or activity that we enjoy. It is the complete package. It is the whole experience. It is amazing and I hope one day you choose to share in it too. You won't be disappointed.

  • kbernowski : Commercial Point, Ohio
Great resort for all ages!!

Just came home from a 10 day stay at the Maya. We stayed in building 63 over looking the wave pool. The room was very clean and enjoyed our evening turndown service by the housekeeping staff. They always had something special sitting on our bed and had bottled water sitting on the nightstand for us. I cannot say enough about the food. Giovanni at the buffet was outstanding!!! He made the most amazing omelets for us for breakfast. We watched him take very special care of the guests that had food allergies. This made us feel very comfortable when we return in October with our daughter that has serious food allergies. Victor at the El Tapatio where we would eat lunch and also dinner (Mexican restaurant) was great. He always made a point to stop and check to make sure we had everything we needed or if he could do anything for us. I loved this resort because there is plenty of activities to do throughout your day or you can just sit and relax.

  • m0mmyb0f3 : Staten Island, New York
FOOD REVIEWS about buffet subpar are accurate.

I'm here now. Honestly I'm embarrassed because I arranged this trip for the 10 of us and the food at the buffet for lunch is horrendous. Dinner is just ok If you expect good quality food then look elsewhere. The food display is poor. Food not in ice or poorly refrigerator as it's left out for the diners. Some is just not cooked (hotdogs). We have al la Carte dinner for the remainder of the trip - hopefully our experience will improve. Room is disappointing and smells a bit musty. Waiting to see what they are going to do about it. Resort is very pretty. Pool is great. I'll provide more details post trip. But I should have booked at the colonial.

  • jandbanderson : Greenville, South Carolina
Family Getaway with something for EVERYONE!

We just returned from our week long vacation in mid June. We were thrilled with the Iberostar property. The grounds are gorgeous and the family suite was spacious and perfect. We stayed in building 61. I have seen many mention the size of the property as a negative. We loved building 61's location because it was close to the pools, ocean and many restaurants. We didn't mind the walk to the lobby restaurants and bars at all and golf carts are always an option. The food was far above what I would expect from an AI and the staff was amazing. I would definitely recommend bringing plenty of $1s and $5s for tips because the staff deserves it.We all loved the pools, beach activities, food, hammocks and all the kind employees. We were thrilled with our experience and would love to go back again!

  • Toni D :
GREAT fitness center and group classes

They have the best fitness center that i've seen at an all inclusive resort. So many options of group classes. If you are in for some fun and sweaty circuit training, please go to the morning classes with Uriel ( fitness instructor). He is pushing you to the limit. Also, the place is amazingly clean, very good service, and so many choices of quality food. Definitely will be back to this place. Paradise.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks and beverages 24 hours
  • A la carte dining with reservations
  • Unlimited International brands, Domestic beer and House Wine with meals
  • 24 hour room service
  • In-room mini-bar w/water, soft drinks and beer only
  • Kid's club
  • Lounge chairs, towels and umbrellas (pool/beach)
  • Canoeing/Row boating
  • Kayaking
  • Sailing
  • Snorkeling
  • Scuba diving lesson in pool
  • Pool basketball
  • Water polo
  • Pool volleyball
  • Windsurfing
  • Boogie board
  • Tennis
  • Archery
  • Beach volleyball
  • Bocce
  • Chess
  • Dance lessons
  • Ping pong
  • Table games
  • Billiards (pool table)
  • Table tennis
  • Rifle shooting
  • Bicycle tour
  • Access to fitness facilities
  • Aerobics
  • Fitness classes
  • Daily activities
  • Nightly entertainment
  • Access to services and facilities at sister properties, Iberostar Paraiso Lindo, Paraiso del Mar and Paraiso Beach
  • 434 rooms in low-rise buildings
  • 1 buffet restaurant
  • 5 a la carte restaurants
  • Snack bar
  • 6 bars 
  • 3 pools
  • Wave pool
  • Lazy river ride
  • Jacuzzi
  • Shopping on-site
  • Tennis court
  • Fitness facilities
  • Steam room
  • Beauty salon (fee)
  • Spa (fee)
  • Free Wi-Fi in common areas (1 device)
  • Conference facilities (fee)
  • Medical services (fee)
  • Dive shop on-site (fee)
  • Motorized water sports (fee)
  • 18-hole golf course on site (fee)

Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Bathroom
  • Iron & Ironing board
  • Concierge service
  • Nightly turndown service
  • Digital safety deposit box 
  • Whirlpool tub
  • Shower
  • Flat screen TV
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Coffee and coffee maker
  • Mini-bar stocked daily (water, soda, and beer)
  • Bathrobes and slippers
  • Balcony with gardenview
  • Complimentary access to SPA sensations wet area for adults

Poolview Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Bathroom
  • Iron & Ironing board
  • Concierge service
  • Nightly turndown service
  • Digital safety deposit box
  • Whirlpool tub 
  • Shower
  • Flat screen TV
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Coffee and coffee maker
  • Mini-bar stocked daily (water, soda, and beer)
  • Beach towels in-room upon arrival
  • Bathrobes and slippers
  • Located near the beach and pool area
  • Complimentary access to SPA sensations wet area for adults
  • Balcony with poolview

Family Junior Suite

  • Maximum Number of Adults 6
  • Maximum Number of Children 2
  • Maximum Occupancy 6
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Bathroom
  • Iron & Ironing board
  • Concierge service
  • Nightly turndown service
  • Digital safety deposit box
  • Whirlpool tub
  • Shower
  • Flat screen TV 
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Coffee and coffee maker
  • Mini-bar stocked daily (water, soda, and beer)
  • Bathrobes and slippers
  • Balcony with gardenview
  • Complimentary access to SPA sensations wet area for adults
  • 1 King bed and a guaranteed connecting suite with double beds
  • Priority dinner reservations at specialty restaurants
  • Complimentary access to Baby Kitchen
  • Family amenities 
  • 24 hour room service menu featuring special kids menu options
  • Microwave (available upon request and subject to availability)

Junior Suite Superior

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Bathroom
  • Iron & Ironing board
  • Concierge service
  • Nightly turndown service
  • Digital safety deposit box
  • Whirlpool tub
  • Shower 
  • Flat screen TV
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Pull-out sofa
  • Coffee and coffee maker
  • Mini-bar stocked daily (water, soda, and beer)
  • Beach towels in-room upon arrival
  • Bathrobes and slippers
  • Balcony with gardenview
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy

Restaurants

La Geisha

  • à la carte for dinner
  • Japanese
  • Reservations required
  • Dress code

L'Etoile

  • à la carte for dinner
  • French Gourmet
  • Reservations required
  • Casual dress code (long pants required for gentlemen)

El Rancho

  • à la carte for dinner
  • Steakhouse
  • Reservations required
  • Dress code

La Marina

  • à la carte for dinner
  • Mediterranean
  • Reservations required
  • Dress code

El Tapatio

  • à la carte for dinner
  • Mexican
  • Reservations required
  •  Dress code

Buffet Restaurant

  • Buffet for breakfast, lunch and dinner
  • International cuisine

Bars

  • Kukulkan Lobby Bar
  • Las Rocas Pool bar
  • Las Olas Pool Bar
  • Teatro Theatre bar
  • Acuario*
  • Melody Disco

*Located at lobby of IBEROSTAR Paraiso Lindo

Child Policy - Special child rates available for up to 2 children (3-12 years) sharing room with 2 adults. There must be one full paying adult in each room to receive the child rate. 

For the Kids

  • Kids Club Ages 4-12
  • Play area
  • Games Room/Arcade 
  • Babysitting or child care service ($)
  • Teen Club Ages 13-17
  • Separate children's pool and water park

Spa Treatments

  • Aromatherapy 
  • Manicure treatments 
  • Pedicure treatments 
  • Reflexology 
  • Steam room 
  • Temazcal (Mayan steam treatment) 
  • Facial 
  • Body wraps 
  • Massage therapies 
  • Hydrotherapy 
  • Salon  services

Exchange Privileges - Guests staying at this hotel can also enjoy the facilities and dining privileges at the Iberostar Paraiso Lindo, Iberostar Paraiso del Mar or Iberostar Paraiso Beach. (Subject to availability and reservations required.)
Guests are granted full access from 9:00 a.m. to 6:00 p.m. to the following hotels: IBEROSTAR Tucan/Quetzal, IBEROSTAR Cozumel and IBEROSTAR Cancun. 
Important: Reservations are required for all a la carte restaurants, subject to availability. Transportation between hotels is not included.

Honeymoon Bonus  - Receive a bottle of champagne, fruit basket and gift. Marriage certificate copy will be required upon arrival in reception of the hotel. Please request at the time of booking. Amenities are subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Iberostar Paraiso Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Iberostar Paraiso Maya
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.