Iberostar Paraiso Maya

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Our Opinion

A fantastic 4.5-star resort that is well-known for its outstanding and attentive guest services. Great a la carte and buffet items available. There is a kids club option available, making this resort a suitable destination for families.


Overview

Iberostar adds a touch of class to the Mayan Riviera! Every room at the Iberostar Paraiso Maya is a spacious Junior Suite, elegantly furnished. The resort has shared amenities with the Iberostar Paraiso Lindo, where you have complete access to all the bars, restaurants, activities and entertainment.

Location: On the beach, 15 minutes from Playa del Carmen, 30 minutes from the airport.


Highlights
  • Great pools with a lazy river, splash park and wave pools
  • Lots for the kids to do with supervised activities and games, a teen club, mini-disco, carousel and water park
  • White sand beach with a range of watersports
  • Use of the amenities at the other Iberostar Paraiso Playa resorts
  • Many dining options
  • Recipient of AAA's Four Diamond Award

tripadvisor Traveler Reviews
  • Jennifer R :
Amazing Resort and Great Activities

The resort is fantastic. Rooms are large and really clean. Everything smells so good. The gym classes are outstanding; the trainers are professionals ( even better than the ones you can find in USA at the gyms) . Erick, Uziel and Emmanuela were amazing trainers ; their classes were the best thing of the resort. TRX and circuit training are a must in this resort. The food is really good too and the pools are large enough so you never feel is crowded.It will be good if this resort offer a triathlon or exercise challenges.I can’t wait to come back to see the new gym.

  • Martín I : Miami Beach, Florida
Great family Experience

I went to this resort 3 years ago with my wife and kids. Room was big and nice. Pool area was amazing, the food was delicious and the entertainment option were also great. If you plan to visit Cancun or Playa del Carmen, do not come here, you wont want to leave the resort.

  • Cheryl L : Saint Louis, Missouri
Wonderful Vacation!!

My husband & I stayed at the Iberostar Paraiso Maya 11/3/17 – 11/10/17. This was our 14th visit to the IB Paraiso. I have several longer detailed reviews about the Maya on TripAdvisor from our previous stays. This one I will try to keep short.Why do we keep returning? The service, amenities, lush grounds, beach area, restaurants and most important the warm and caring staff.HighlightsFoam Pool Party – We are in our 60’s and this was fun, fun, fun!Gourmet L’Etoile – Salmon & Lobster Timbal for me. Husband loved the duck.La Marina dinner buffet – Salmon stuffed with seaweed, duck, crab claws, prawns, & almond vinaigretteLa Marina ala carte – Lobster for me and husband had the lobster & steakBreakfast at La Marina – fresh made omelets. Jazmin the egg lady remembered my preferences! Banana milk, coconut mango bread, fresh fruits & fresh fruit juicesLunch – Lindo buffet or the poolside restaurants – guacamole, fish, fresh fruit, tomato chicken. Husband had a pork chop each day and he said it was very tender. The food is very good and a big variety. I do not eat red meat and there were plenty of fish and veggie dishes to choose from. Husband had pork, beef, duck, bacon, Mexican sausage, carved turkey and he said all were very good.Room – cleaned daily, bed comfortable, A/C great, Wifi in room too. Turn down service each night. For husband’s birthday there was a huge towel art cake and balloons. A few surprises during the week too. Nice touch!!Pool & Beach – clean and no problem finding loungers. The wave pool area is quiet. Good for a nap or reading or just relaxing. The towel cart came around each afternoon by a StarFriend. Enjoyed talking with the StarFriends too! Shout out to Cristina, Gabi & May.Special thanks to management for the birthday surprises and kindness!!!! Enjoyed meeting the new management and visiting with the ones we met prior trips.Special thanks to Jose at the Maya StarCafe for the smiles, Chef Giovani, servers Manual & Jonathon at La Marina dinner ala carte, egg ladies & servers Jazmin & Christabella, Concierge Israel & IT specialist Jose. Always a pleasure to see and speak with Victor the manager of El Tapatio. Enjoyed catching up with Laura in PR, a very kind person.There are so many of the staff that I would like to thank personally, but do not have everyone’s name. I can truly say all staff went out of their way to make our vacation special. Getting ready for visit #15!!!!

  • CDNTVL84 : Toronto, Canada
Great Family Friendly Resort

Nice resort in Playa del Carmen. Good environmental initiatives such as the mangrove between the hotel and the beach and not using straws. Good entertainment at night, especially Jezebel and Santiago. Charlie was also great on the beach with kids and volleyball. Nice cleaning lady Xochilt. Great food with lots of variety. A good resort for families. Nice for some R&R.

  • kelliecasey : Athens, Georgia
another perfect stay!

My family and I (husband, inlaws, and our 4 year old son) recently returned from a wonderful 7 night trip to the Paraiso Maya! My husband and I have stayed at the Iberostar Paraiso Beach several times and love it, but decided to upgrade to the Maya for this trip, mainly because we were taking our son for the first time. I wasn't convinced the upgrade was worth it in the beginning as we loved paraiso beach so much, but in the end we decided that we will return to the Maya. Differences over Paraiso Beach: everything was just grander and more elegant over all. We also loved being able to eat at a restaurant every night, as we do tend to get tired of buffet food after a few days. The Maya and Lindo pool has a children's pirate ship/water park area and our son really enjoyed that. Also, the beds were much softer and more comfortable on the Maya sideFood: We much preferred the buffet at La Marina (near the lobby) for breakfast over the buffet closer to the pool (El Fogon). For restaurants we went to: Steakhouse, Seafood, Japanese (twice), Brazilian, and Gourmet. All were wonderful; however, I think my favorite meals of the trip were from the taco shop at the Shopping Center. The crepes at the shopping center are phenomenal as well! We also enjoyed having more premium brands of alcohol staying at the Maya.Entertainment: I was pleased to find the entertainment was overall much better than our last visit in 2012. The staff work so hard at organizing activities throughout the day, and we enjoyed heading to the theater after dinner.Service: One of the main reasons we keep choosing this resort! Service is always impeccable, all of the staff are extremely hospitable, everyone we encountered from the concierge to the grounds keepers was friendly and greeted us with a smile. It's a large resort, but people will remember you and greet you by name, and even remember your drink order! (Federico at the pool bar is wonderful and so hard working!) Cons: Really the only downside to the Maya for me were that they didn't have the large covered palapa beds that they have by the pool on the Beach/Del Mar side. Obviously not a huge deal because we still had access to that part of the resort, but we thoroughly enjoy the palapas and wished we had them on the Maya/Lindo side as well.I know this resort has had some negative press recently, but we have been here several times and have had nothing short of wonderful experiences each and every time! In fact, we are leery to even go anywhere else because we know we are guaranteed to have a perfect vacation at Iberostar! We can't wait to return next year, and started planning our return trip on our way home!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch and dinner daily
  • Snacks and beverages 24 hours
  • A la carte dining with reservations
  • Unlimited International brands, Domestic beer and House Wine with meals
  • 24 hour room service
  • In-room mini-bar w/water, soft drinks and beer only
  • Kid's club
  • Lounge chairs, towels and umbrellas (pool/beach)
  • Canoeing/Row boating
  • Kayaking
  • Sailing
  • Snorkeling
  • Scuba diving lesson in pool
  • Pool basketball
  • Water polo
  • Pool volleyball
  • Windsurfing
  • Boogie board
  • Tennis
  • Archery
  • Beach volleyball
  • Bocce
  • Chess
  • Dance lessons
  • Ping pong
  • Table games
  • Billiards (pool table)
  • Table tennis
  • Rifle shooting
  • Bicycle tour
  • Access to fitness facilities
  • Aerobics
  • Fitness classes
  • Daily activities
  • Nightly entertainment
  • Access to services and facilities at sister properties, Iberostar Paraiso Lindo, Paraiso del Mar and Paraiso Beach
  • 434 rooms in low-rise buildings
  • 1 buffet restaurant
  • 5 a la carte restaurants
  • Snack bar
  • 6 bars 
  • 3 pools
  • Wave pool
  • Lazy river ride
  • Jacuzzi
  • Shopping on-site
  • Tennis court
  • Fitness facilities
  • Steam room
  • Beauty salon (fee)
  • Spa (fee)
  • Free Wi-Fi in common areas (1 device)
  • Conference facilities (fee)
  • Medical services (fee)
  • Dive shop on-site (fee)
  • Motorized water sports (fee)
  • 18-hole golf course on site (fee)

Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Bathroom
  • Iron & Ironing board
  • Concierge service
  • Nightly turndown service
  • Digital safety deposit box 
  • Whirlpool tub
  • Shower
  • Flat screen TV
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Coffee and coffee maker
  • Mini-bar stocked daily (water, soda, and beer)
  • Bathrobes and slippers
  • Balcony with gardenview
  • Complimentary access to SPA sensations wet area for adults

Poolview Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Bathroom
  • Iron & Ironing board
  • Concierge service
  • Nightly turndown service
  • Digital safety deposit box
  • Whirlpool tub 
  • Shower
  • Flat screen TV
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Coffee and coffee maker
  • Mini-bar stocked daily (water, soda, and beer)
  • Beach towels in-room upon arrival
  • Bathrobes and slippers
  • Located near the beach and pool area
  • Complimentary access to SPA sensations wet area for adults
  • Balcony with poolview

Family Junior Suite

  • Maximum Number of Adults 6
  • Maximum Number of Children 2
  • Maximum Occupancy 6
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Bathroom
  • Iron & Ironing board
  • Concierge service
  • Nightly turndown service
  • Digital safety deposit box
  • Whirlpool tub
  • Shower
  • Flat screen TV 
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Coffee and coffee maker
  • Mini-bar stocked daily (water, soda, and beer)
  • Bathrobes and slippers
  • Balcony with gardenview
  • Complimentary access to SPA sensations wet area for adults
  • 1 King bed and a guaranteed connecting suite with double beds
  • Priority dinner reservations at specialty restaurants
  • Complimentary access to Baby Kitchen
  • Family amenities 
  • 24 hour room service menu featuring special kids menu options
  • Microwave (available upon request and subject to availability)

Junior Suite Superior

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Bathroom
  • Iron & Ironing board
  • Concierge service
  • Nightly turndown service
  • Digital safety deposit box
  • Whirlpool tub
  • Shower 
  • Flat screen TV
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Pull-out sofa
  • Coffee and coffee maker
  • Mini-bar stocked daily (water, soda, and beer)
  • Beach towels in-room upon arrival
  • Bathrobes and slippers
  • Balcony with gardenview
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy

Restaurants

La Geisha

  • à la carte for dinner
  • Japanese
  • Reservations required
  • Dress code

L'Etoile

  • à la carte for dinner
  • French Gourmet
  • Reservations required
  • Casual dress code (long pants required for gentlemen)

El Rancho

  • à la carte for dinner
  • Steakhouse
  • Reservations required
  • Dress code

La Marina

  • à la carte for dinner
  • Mediterranean
  • Reservations required
  • Dress code

El Tapatio

  • à la carte for dinner
  • Mexican
  • Reservations required
  •  Dress code

Buffet Restaurant

  • Buffet for breakfast, lunch and dinner
  • International cuisine

Bars

  • Kukulkan Lobby Bar
  • Las Rocas Pool bar
  • Las Olas Pool Bar
  • Teatro Theatre bar
  • Acuario*
  • Melody Disco

*Located at lobby of IBEROSTAR Paraiso Lindo

Child Policy - Special child rates available for up to 2 children (3-12 years) sharing room with 2 adults. There must be one full paying adult in each room to receive the child rate. 

For the Kids

  • Kids Club Ages 4-12
  • Play area
  • Games Room/Arcade 
  • Babysitting or child care service ($)
  • Teen Club Ages 13-17
  • Separate children's pool and water park

Spa Treatments

  • Aromatherapy 
  • Manicure treatments 
  • Pedicure treatments 
  • Reflexology 
  • Steam room 
  • Temazcal (Mayan steam treatment) 
  • Facial 
  • Body wraps 
  • Massage therapies 
  • Hydrotherapy 
  • Salon  services

Exchange Privileges - Guests staying at this hotel can also enjoy the facilities and dining privileges at the Iberostar Paraiso Lindo, Iberostar Paraiso del Mar or Iberostar Paraiso Beach. (Subject to availability and reservations required.)
Guests are granted full access from 9:00 a.m. to 6:00 p.m. to the following hotels: IBEROSTAR Tucan/Quetzal, IBEROSTAR Cozumel and IBEROSTAR Cancun. 
Important: Reservations are required for all a la carte restaurants, subject to availability. Transportation between hotels is not included.

Honeymoon Bonus  - Receive a bottle of champagne, fruit basket and gift. Marriage certificate copy will be required upon arrival in reception of the hotel. Please request at the time of booking. Amenities are subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Iberostar Paraiso Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Iberostar Paraiso Maya
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.