Iberostar Paraiso Maya

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
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Our Opinion

A fantastic 4.5-star resort that is well-known for its outstanding and attentive guest services. Great a la carte and buffet items available. There is a kids club option available, making this resort a suitable destination for families.


Overview

Iberostar adds a touch of class to the Mayan Riviera! Every room at the Iberostar Paraiso Maya is a spacious Junior Suite, elegantly furnished. The resort has shared amenities with the Iberostar Paraiso Lindo, where you have complete access to all the bars, restaurants, activities and entertainment.

Location: On the beach, 15 minutes from Playa del Carmen, 30 minutes from the airport.


Highlights
  • Great pools with a lazy river, splash park and wave pools
  • Lots for the kids to do with supervised activities and games, a teen club, mini-disco, carousel and water park
  • White sand beach with a range of watersports
  • Use of the amenities at the other Iberostar Paraiso Playa resorts
  • Many dining options
  • Recipient of AAA's Four Diamond Award

tripadvisor Traveler Reviews
  • bclinton6 : San Antonio, Texas
Not even there yet, and already great customer service!

We are making a trip soon to the Paraiso Maya. WIthin just a few minutes of emailing our dinner reservations, we had a response. Not only did the resort confirm our reservations, but they also moved them around to accommodate our requests. If the rest of our trip is met with the same customer service, we are sure to have a great time.

  • TraceyKeith : Norridge, Illinois
AWESOME VACATION!!!

We had a blast at Iberostar Paraiso Maya! I went with my husband and my 2 kids(16yrs & 13yrs old). First of all, the Hotel is beautiful and very big. We liked to walk around the resort. We are also a family that likes to workout and their Fitness Center and Fitness Staff was amazing... they had great classes. I really enjoyed Adriana's Zumba and her husband Luis is the Fitness Manager. They have the Best Instructor Staff :-) The rooms were nice, big and clean. The cleaning staff did an amazing job! We stayed in building 61 which is close to the beach, pool and Buffet. The staff was amazing!The food was ok. You have to remember that you are going to an All Inclusive. It is so hard to please everyone but you can definitely find something you like. The MUST DO is to go to the Taco place in the shopping center...AMAZING TACOS...My families favorite. My family liked the Steak House, Mexican restaurant, Seafood. We did not care for the Japanese or the Cajun Restaurant. We also did excursions which were amazing through Apple... we did Catamaran 1 day & an Outdoor Adventure the other day( ATV, zip line in water etc)..I have been to Iberostar in Punta Cana but stayed in the moderate level Iberostar Punta Cana. I have to say that we really enjoyed the Iberostar Paraiso Maya a lot more! We will definitely come back :-) We love Jamaica so maybe Iberostar Rose Hall Suites next. I would like to know how their Fitness Center & Staff is? All in All, Fabulous Vacation!

  • Eric W :
this was the nicest safest most friendliest most luxurious resort I ever stayed in.

Iberostar resorts are a certain luxurious brand of their own. the staff was so friendly and entertaining. The place was so friendly and they did EVERYTHING to make our vaca perfect. I really cannot say enough about the place. The entertainment at the pool closes a little early for me ( from Louisiana ) but at night the shows and Disco are rolling with people from all over. The housemaids, the Waiters, the front desk... everyone hear is soooo friendly. Do not believe ANYTHING negative about this Iberostar resort. I would absolutely LOVE to go back again....This place is a 5 star, 10 out of ten resort. I brought my girlfriend and my 11 year old son. Best vaca EVER.

  • lam1213 : Asbury Park, New Jersey
1st Time to this hotel. 4th to Mexico. Likes and Dislikes

This was our 4th trip to Mexico and our 1st time to this hotel. The hotel is absolutely beautiful and the grounds are beautiful as well. Everyone is Friendly and hard working. From experience it seems that all of the food and drinks at all inclusive resort buffets are mostly the same. I found that the eggs at breakfast under the lamps are cold and we went to breakfast every day at 7:30am so it wasn't like they were sitting all day.The omelets are nice and hot so I ordered those instead. We had no issues with any of the restaurants. They were all very good. The Seafood restaurant gives you the tiniest scallops I have ever seen and maybe 6 of them so I would skip that plate if you have a big appetite. The Ocean did have some seaweed and it wasn't too bad but that was the first time I ever saw that in Mexico. I had no issues with the room. I did ask them to lower the air and they did. You definitely need a golf cart to get from your room to the main lobby or the shopping center. The golf carts are very easy to get you just call your concierge before you head out. We never ever waited more than 5 minutes for a cart. Now for the things I didn't care for, I brought bug spray and I'm glad I did because I was eaten alive even in the day at the pool. The resort is very Jungle like. Lots of trees etc.. I used the spray day and night or I would have been miserable. I'm also not an animal lover so I didn't care for the Coati's that are running around. I was actually really scared of them although my husband laughs at me. They won't bother you at all. I just do not like them.I also didn't like that you can't see the ocean from the pool. I like an ocean view. We couldn't order a pot of coffee to the room which also surprised me. I'm not sure why. I made my own using the coffee in the room. It was OK but prefer to order it. I also didn't care for the fact that the restaurants don't serve Pinot Grigio wine. I have been to other resorts that do. That was disappointing.Last but not least after a 3 hour flight and ride to the hotel we get to the check in and they try to upgrade us to the Grand which is a step above the Maya. They told us the Maya was full and they would upgrade us for $500.00 more. This was a total waste of time and I didn't appreciate them trying to up sell me after we paid to stay at the Maya and waited 6 months for our trip. We did in fact stay at the Maya and not go to the Grand. They also try to get you to become a member of Iberostar which is pretty annoying as well. Other than that it was a great time.

  • Christina3737 :
Perfect!

We are a family of 4, 2 adults and 2 kids ages 14 & 11. We stayed for 8 nights and loved it. There was a lot to do, the food was great, wildlife everywhere, the staff was really friendly and helpful, the rooms and property were very clean. There were pools everywhere and the beach was beautiful. It's central, so if you rent a car you can get around to a lot of different areas. I would definitely recommend this hotel.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks and beverages 24 hours
  • A la carte dining with reservations
  • Unlimited International brands, Domestic beer and House Wine with meals
  • 24 hour room service
  • In-room mini-bar w/water, soft drinks and beer only
  • Kid's club
  • Lounge chairs, towels and umbrellas (pool/beach)
  • Canoeing/Row boating
  • Kayaking
  • Sailing
  • Snorkeling
  • Scuba diving lesson in pool
  • Pool basketball
  • Water polo
  • Pool volleyball
  • Windsurfing
  • Boogie board
  • Tennis
  • Archery
  • Beach volleyball
  • Bocce
  • Chess
  • Dance lessons
  • Ping pong
  • Table games
  • Billiards (pool table)
  • Table tennis
  • Rifle shooting
  • Bicycle tour
  • Access to fitness facilities
  • Aerobics
  • Fitness classes
  • Daily activities
  • Nightly entertainment
  • Access to services and facilities at sister properties, Iberostar Paraiso Lindo, Paraiso del Mar and Paraiso Beach
  • 434 rooms in low-rise buildings
  • 1 buffet restaurant
  • 5 a la carte restaurants
  • Snack bar
  • 6 bars 
  • 3 pools
  • Wave pool
  • Lazy river ride
  • Jacuzzi
  • Shopping on-site
  • Tennis court
  • Fitness facilities
  • Steam room
  • Beauty salon (fee)
  • Spa (fee)
  • Free Wi-Fi in common areas (1 device)
  • Conference facilities (fee)
  • Medical services (fee)
  • Dive shop on-site (fee)
  • Motorized water sports (fee)
  • 18-hole golf course on site (fee)

Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Bathroom
  • Iron & Ironing board
  • Concierge service
  • Nightly turndown service
  • Digital safety deposit box 
  • Whirlpool tub
  • Shower
  • Flat screen TV
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Coffee and coffee maker
  • Mini-bar stocked daily (water, soda, and beer)
  • Bathrobes and slippers
  • Balcony with gardenview
  • Complimentary access to SPA sensations wet area for adults

Poolview Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Bathroom
  • Iron & Ironing board
  • Concierge service
  • Nightly turndown service
  • Digital safety deposit box
  • Whirlpool tub 
  • Shower
  • Flat screen TV
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Coffee and coffee maker
  • Mini-bar stocked daily (water, soda, and beer)
  • Beach towels in-room upon arrival
  • Bathrobes and slippers
  • Located near the beach and pool area
  • Complimentary access to SPA sensations wet area for adults
  • Balcony with poolview

Family Junior Suite

  • Maximum Number of Adults 6
  • Maximum Number of Children 2
  • Maximum Occupancy 6
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Bathroom
  • Iron & Ironing board
  • Concierge service
  • Nightly turndown service
  • Digital safety deposit box
  • Whirlpool tub
  • Shower
  • Flat screen TV 
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Coffee and coffee maker
  • Mini-bar stocked daily (water, soda, and beer)
  • Bathrobes and slippers
  • Balcony with gardenview
  • Complimentary access to SPA sensations wet area for adults
  • 1 King bed and a guaranteed connecting suite with double beds
  • Priority dinner reservations at specialty restaurants
  • Complimentary access to Baby Kitchen
  • Family amenities 
  • 24 hour room service menu featuring special kids menu options
  • Microwave (available upon request and subject to availability)

Junior Suite Superior

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Bathroom
  • Iron & Ironing board
  • Concierge service
  • Nightly turndown service
  • Digital safety deposit box
  • Whirlpool tub
  • Shower 
  • Flat screen TV
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Pull-out sofa
  • Coffee and coffee maker
  • Mini-bar stocked daily (water, soda, and beer)
  • Beach towels in-room upon arrival
  • Bathrobes and slippers
  • Balcony with gardenview
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy

Restaurants

La Geisha

  • à la carte for dinner
  • Japanese
  • Reservations required
  • Dress code

L'Etoile

  • à la carte for dinner
  • French Gourmet
  • Reservations required
  • Casual dress code (long pants required for gentlemen)

El Rancho

  • à la carte for dinner
  • Steakhouse
  • Reservations required
  • Dress code

La Marina

  • à la carte for dinner
  • Mediterranean
  • Reservations required
  • Dress code

El Tapatio

  • à la carte for dinner
  • Mexican
  • Reservations required
  •  Dress code

Buffet Restaurant

  • Buffet for breakfast, lunch and dinner
  • International cuisine

Bars

  • Kukulkan Lobby Bar
  • Las Rocas Pool bar
  • Las Olas Pool Bar
  • Teatro Theatre bar
  • Acuario*
  • Melody Disco

*Located at lobby of IBEROSTAR Paraiso Lindo

Child Policy - Special child rates available for up to 2 children (3-12 years) sharing room with 2 adults. There must be one full paying adult in each room to receive the child rate. 

For the Kids

  • Kids Club Ages 4-12
  • Play area
  • Games Room/Arcade 
  • Babysitting or child care service ($)
  • Teen Club Ages 13-17
  • Separate children's pool and water park

Spa Treatments

  • Aromatherapy 
  • Manicure treatments 
  • Pedicure treatments 
  • Reflexology 
  • Steam room 
  • Temazcal (Mayan steam treatment) 
  • Facial 
  • Body wraps 
  • Massage therapies 
  • Hydrotherapy 
  • Salon  services

Exchange Privileges - Guests staying at this hotel can also enjoy the facilities and dining privileges at the Iberostar Paraiso Lindo, Iberostar Paraiso del Mar or Iberostar Paraiso Beach. (Subject to availability and reservations required.)
Guests are granted full access from 9:00 a.m. to 6:00 p.m. to the following hotels: IBEROSTAR Tucan/Quetzal, IBEROSTAR Cozumel and IBEROSTAR Cancun. 
Important: Reservations are required for all a la carte restaurants, subject to availability. Transportation between hotels is not included.

Honeymoon Bonus  - Receive a bottle of champagne, fruit basket and gift. Marriage certificate copy will be required upon arrival in reception of the hotel. Please request at the time of booking. Amenities are subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Iberostar Paraiso Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Iberostar Paraiso Maya
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.