Iberostar Paraiso Maya

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Our Opinion

A fantastic 4.5-star resort that is well-known for its outstanding and attentive guest services. Great a la carte and buffet items available. There is a kids club option available, making this resort a suitable destination for families.


Overview

Iberostar adds a touch of class to the Mayan Riviera! Every room at the Iberostar Paraiso Maya is a spacious Junior Suite, elegantly furnished. The resort has shared amenities with the Iberostar Paraiso Lindo, where you have complete access to all the bars, restaurants, activities and entertainment.

Location: On the beach, 15 minutes from Playa del Carmen, 30 minutes from the airport.


Highlights
  • Great pools with a lazy river, splash park and wave pools
  • Lots for the kids to do with supervised activities and games, a teen club, mini-disco, carousel and water park
  • White sand beach with a range of watersports
  • Use of the amenities at the other Iberostar Paraiso Playa resorts
  • Many dining options
  • Recipient of AAA's Four Diamond Award

tripadvisor Traveler Reviews
  • James M : Edinburgh
Better and better each visit

It was 4 years since our last visit, we had gone to the Melia resort 2 years ago. That’s a different review but suffice to say we would not go back there.The resort has everything you could ask for. The staff are amazing. So friendly helpful and hardworking. Plenty of loungers by the pool, Beach is busy. They have lots of thatched parasols so plenty of shade. Our grandchildren had a great time at the kids club. One of them cried when we left, wanted to stay. A wave pool, a lazy river, kids pools, chopildren well catered for.Rooms are spotless, plenty of towels. The aircon was set to a minimum of 22°C but the concierge can change this to 18 remotely if you are too warm. Our aircon broke down in the middle of the night ( 2.30am)making a terrible noise that we could not stop. Front desk sent a maintain email chap who got it quiet and said they would come back later in the day to fix it. They were really good and fixed it as promised. When we returned later in the day it was quiet, working well and the room was clean.A concierge in every block, so helpful they can’t do enough for you.Toilets are well positioned round the resort and again are spotless. Food at the buffet restaurant is of a very good quality, they do try to vary it from night to night.Gourmet restaurant Marina— did not like it, would have been better at the buffet. Mexican Restaurant was good.Maya bar (snake bar) is a great place for a drink, I will really miss it. We don’t drink a lot but this bar is so nice and airy.The Pagoda restaurant in the Lindo is also good. They are catering for more people (Lindo Hotel is busier) so it’s got lots of choice and a good turnaround.Wine — we enjoyed the Rosado at lunchtime (various Rosados, not all the same and all were good). The red wine (Vino Tinto) was harder to get a good one, we liked the Vina Tobiá, a Rioja young wine but very good.I’ll say it again, the staff are lovely. We will be back.

  • Taylor M :
The best vacation in Mexico

We traveled to Mexico the day after Thanksgiving This was our first visit to an Iberostar and to Playa and I can't rave enough about our experience at the Maya.The beach was gorgeous. Most of the time it was like a lake! So smooth and clear. We brought our own chair floaties which were great for both the ocean and the pool. The food was delicious and Gio went above and beyond. If they ran out of something it showed up at my table minutes later.The staff was phenomenal. A special shout out to Artemio, Alejandra, Johny, Giovanni, and Jesus. You guys make the resort what it is and we can't wait to return one day!

  • Danielle P : Basking Ridge, New Jersey
Relaxing and entertaining

I took my two adults daughters here for a week and had such an awesome time. The positive- the staff could not have been nicer. Erica gave a fun Zumba class and Josue was great entertainment. The grounds were lovely and we enjoyed having the option of going to the casino at night, walking around the shops, seeing the show. Having food and drinks at our disposal 24/7 made for a very easy vacation. The specialty restaurants were very good, particularly the Japanese and Mexican (didn’t try Italian or Steakhouse)The negative - a/c did not work as well as we’d like, even though they lowered it for us. The dinner buffet was mediocre and despite what others have written, the vegan options were limited. Overall- great trip!!!

  • sdyoung2016 :
Absolutely loved my stay!

They were very good to us. Cleaned the room multiple times a day and we're sure to leave little decorations each time that kept you excited and intrigued. The entire resort was 10/10 and had every single thing you would need and more. We stayed 5 days and couldn't even go to everything we wanted to because there were so many things always going on. We are a family of 5 adults and each of us enjoyed it thoroughly. It is a perfect family resort. Good for kids at any age and a group of adults too. Be sure to check out all of the events they have every hour every day. We didn't do that til the last two days and would've enjoyed it if we understood before.

  • Ellen N : Northbrook, Illinois
Great family vacation resort

Right from the start, we had a very enjoyable experience at the hotel. There was a slight misunderstanding about our room location and the person at the desk worked hard until she found something we were happy with. We had a junior suite was extremely spacious and comfortable for a weeks stay. This was our third time here and we have always stayed in Building 60 which is very close to the beach. The property and rooms are kept up immaculately. Every day, our housekeeper Magali, made sure our room was perfectly clean and always had an adorable towel animal created on the bed. We did book our dinner reservations ahead which helped. Our concierge, Maria, did an amazing job and making sure we were happy and had everything we needed from cab reservations, to changes in dinner plans, etc. She was extremely professional. The servers and bartenders in all of the restaurants were very friendly and accommodating. We really enjoyed the beach but the pool is wonderful and has many areas to please everyone. The property is truly wonderful and our kids loved seeing all the animals roaming around including peacocks and coatis. We visited the other adjacent Iberostar hotels (Lindo, Del Mar, etc.) and they all had beautiful grounds. We highly recommend the resort.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch and dinner daily
  • Snacks and beverages 24 hours
  • A la carte dining with reservations
  • Unlimited International brands, Domestic beer and House Wine with meals
  • 24 hour room service
  • In-room mini-bar w/water, soft drinks and beer only
  • Kid's club
  • Lounge chairs, towels and umbrellas (pool/beach)
  • Canoeing/Row boating
  • Kayaking
  • Sailing
  • Snorkeling
  • Scuba diving lesson in pool
  • Pool basketball
  • Water polo
  • Pool volleyball
  • Windsurfing
  • Boogie board
  • Tennis
  • Archery
  • Beach volleyball
  • Bocce
  • Chess
  • Dance lessons
  • Ping pong
  • Table games
  • Billiards (pool table)
  • Table tennis
  • Rifle shooting
  • Bicycle tour
  • Access to fitness facilities
  • Aerobics
  • Fitness classes
  • Daily activities
  • Nightly entertainment
  • Access to services and facilities at sister properties, Iberostar Paraiso Lindo, Paraiso del Mar and Paraiso Beach
  • 434 rooms in low-rise buildings
  • 1 buffet restaurant
  • 5 a la carte restaurants
  • Snack bar
  • 6 bars 
  • 3 pools
  • Wave pool
  • Lazy river ride
  • Jacuzzi
  • Shopping on-site
  • Tennis court
  • Fitness facilities
  • Steam room
  • Beauty salon (fee)
  • Spa (fee)
  • Free Wi-Fi in common areas (1 device)
  • Conference facilities (fee)
  • Medical services (fee)
  • Dive shop on-site (fee)
  • Motorized water sports (fee)
  • 18-hole golf course on site (fee)

Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Bathroom
  • Iron & Ironing board
  • Concierge service
  • Nightly turndown service
  • Digital safety deposit box 
  • Whirlpool tub
  • Shower
  • Flat screen TV
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Coffee and coffee maker
  • Mini-bar stocked daily (water, soda, and beer)
  • Bathrobes and slippers
  • Balcony with gardenview
  • Complimentary access to SPA sensations wet area for adults

Poolview Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Bathroom
  • Iron & Ironing board
  • Concierge service
  • Nightly turndown service
  • Digital safety deposit box
  • Whirlpool tub 
  • Shower
  • Flat screen TV
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Coffee and coffee maker
  • Mini-bar stocked daily (water, soda, and beer)
  • Beach towels in-room upon arrival
  • Bathrobes and slippers
  • Located near the beach and pool area
  • Complimentary access to SPA sensations wet area for adults
  • Balcony with poolview

Family Junior Suite

  • Maximum Number of Adults 6
  • Maximum Number of Children 2
  • Maximum Occupancy 6
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Bathroom
  • Iron & Ironing board
  • Concierge service
  • Nightly turndown service
  • Digital safety deposit box
  • Whirlpool tub
  • Shower
  • Flat screen TV 
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Coffee and coffee maker
  • Mini-bar stocked daily (water, soda, and beer)
  • Bathrobes and slippers
  • Balcony with gardenview
  • Complimentary access to SPA sensations wet area for adults
  • 1 King bed and a guaranteed connecting suite with double beds
  • Priority dinner reservations at specialty restaurants
  • Complimentary access to Baby Kitchen
  • Family amenities 
  • 24 hour room service menu featuring special kids menu options
  • Microwave (available upon request and subject to availability)

Junior Suite Superior

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Bathroom
  • Iron & Ironing board
  • Concierge service
  • Nightly turndown service
  • Digital safety deposit box
  • Whirlpool tub
  • Shower 
  • Flat screen TV
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Pull-out sofa
  • Coffee and coffee maker
  • Mini-bar stocked daily (water, soda, and beer)
  • Beach towels in-room upon arrival
  • Bathrobes and slippers
  • Balcony with gardenview
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy

Restaurants

La Geisha

  • à la carte for dinner
  • Japanese
  • Reservations required
  • Dress code

L'Etoile

  • à la carte for dinner
  • French Gourmet
  • Reservations required
  • Casual dress code (long pants required for gentlemen)

El Rancho

  • à la carte for dinner
  • Steakhouse
  • Reservations required
  • Dress code

La Marina

  • à la carte for dinner
  • Mediterranean
  • Reservations required
  • Dress code

El Tapatio

  • à la carte for dinner
  • Mexican
  • Reservations required
  •  Dress code

Buffet Restaurant

  • Buffet for breakfast, lunch and dinner
  • International cuisine

Bars

  • Kukulkan Lobby Bar
  • Las Rocas Pool bar
  • Las Olas Pool Bar
  • Teatro Theatre bar
  • Acuario*
  • Melody Disco

*Located at lobby of IBEROSTAR Paraiso Lindo

Child Policy - Special child rates available for up to 2 children (3-12 years) sharing room with 2 adults. There must be one full paying adult in each room to receive the child rate. 

For the Kids

  • Kids Club Ages 4-12
  • Play area
  • Games Room/Arcade 
  • Babysitting or child care service ($)
  • Teen Club Ages 13-17
  • Separate children's pool and water park

Spa Treatments

  • Aromatherapy 
  • Manicure treatments 
  • Pedicure treatments 
  • Reflexology 
  • Steam room 
  • Temazcal (Mayan steam treatment) 
  • Facial 
  • Body wraps 
  • Massage therapies 
  • Hydrotherapy 
  • Salon  services

Exchange Privileges - Guests staying at this hotel can also enjoy the facilities and dining privileges at the Iberostar Paraiso Lindo, Iberostar Paraiso del Mar or Iberostar Paraiso Beach. (Subject to availability and reservations required.)
Guests are granted full access from 9:00 a.m. to 6:00 p.m. to the following hotels: IBEROSTAR Tucan/Quetzal, IBEROSTAR Cozumel and IBEROSTAR Cancun. 
Important: Reservations are required for all a la carte restaurants, subject to availability. Transportation between hotels is not included.

Honeymoon Bonus  - Receive a bottle of champagne, fruit basket and gift. Marriage certificate copy will be required upon arrival in reception of the hotel. Please request at the time of booking. Amenities are subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Iberostar Paraiso Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Iberostar Paraiso Maya
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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