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Iberostar Paraiso Maya

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
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  • Accommodations
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  • Kids
  • Spa
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Our Opinion

A fantastic 4.5-star resort that is well-known for its outstanding and attentive guest services. Great a la carte and buffet items available. There is a kids club option available, making this resort a suitable destination for families.


Overview

Iberostar adds a touch of class to the Mayan Riviera! Every room at the Iberostar Paraiso Maya is a spacious Junior Suite, elegantly furnished. The resort has shared amenities with the Iberostar Paraiso Lindo, where you have complete access to all the bars, restaurants, activities and entertainment.

Location: On the beach, 15 minutes from Playa del Carmen, 30 minutes from the airport.


Highlights
  • Great pools with a lazy river, splash park and wave pools
  • Lots for the kids to do with supervised activities and games, a teen club, mini-disco, carousel and water park
  • White sand beach with a range of watersports
  • Use of the amenities at the other Iberostar Paraiso Playa resorts
  • Many dining options
  • Recipient of AAA's Four Diamond Award

tripadvisor Traveler Reviews
  • zachjacobsen : West Milford, New Jersey
Amazing Vacation

My family and I just got back from a six day vacation here for my mother in laws birthday. I cant even begin to put in words how absolutely amazing this place and all its employees are. They make it feel like a home away from from, just alot more beautiful and fun. From the all the beautiful pools to the nicest beach and ocean waters Ive ever seen I firmly give this place a all around 5 stars.. The entertainment is also bar none, Star friends make the place a even better more fun experience. I CANT WAIT TO BE BACK!!

  • ChristineKarasek : Westchester
Another Wonderful Vacation at Paraiso Maya!

My husband and I have stayed at this hotel several times. We returned in September 2017 for another week. The rooms are spacious and comfortable. I am excited to see that they are building a new restaurant on the beach! The service at this resort really sets it apart for us and keeps us returning. The Star Friends were so friendly and made sure we always had fun! Thank you Tony, Mayren, Aaron, Charlie, and especially Gilmer - you all made our trip very special. The shows are SO much fun! I need to eat a strict gluten free diet and the team at Paraiso Maya are very accommodating! Chef Mario at Pagoda Buffet, Chef Octavio, Chef Kristobel, and Chef Giovanni went out of their way to ensure I had a wonderful gluten free dining experience at every restaurant. Chef Giovanni remembered me right away from past visits. One of them was always available to me to walk me through the buffets or make me something special like gluten free pancakes for breakfast. I appreciate you all very much! The food is delicious! Special thanks to Angel, captain at Pagoda for always checking in and making sure the allergy chefs were meeting with me. The beach is beautiful and the pools awesome. The beach and pool bartenders work so hard and are fantastic! Thank you Javier, Jonathon, Fredrico,and Joyce - your drinks were delicious and friendliness even better! We will continue to return!

  • Christine C :
Artimeo the best bartender ever

Loved our trip. 3rd Time at this resort. It is just that great. Beaches, food, accommodations are all excellent. Loved the staff, especially Artimeo (spelling). Best drinks, best care, best conversations. He is a gem. Stop by the snake bar for a visit. I know we’ll be back.

  • 7dianec2017 :
Great Experience

Rooms clean, staff was friendly and of great help when needed especially to navigate our way around the resort. This resort is so big. The restaurants for dinner had amazingly good food. Better than any around here. The room service was great, they turned our beds down at night and even had put rose petals on bedspread for a romantic evening.

  • gmacpro : Trenton, Canada
Planning to Return

We recently returned from another wonderful vacation at the Iberostar Paraiso Maya. We were there from 26 Sep to 3 Oct and this was our 3rd time this year but our 29th full week at the Paraiso since we started going. The staff made our vacation truly memorable. Of course, we know so many and it was extremely nice to rebuild our bonds since the last visit. A very special shout out to Montiel, the day time head waiter at the Maya / Lindo pool side. He was instrumental in delivering what the General Manager assured would occur. Thank you again Montiel – we'll remember you forever and we certainly hope you enjoyed your day off as you were there every day for us. I know the resort isn't responsible for the rain but because of the rain on Day 6 and 7, we decided to visit the Spa in the Shopping Mall for the first time. The wet areas, which include the Hot Room, Steam Room, 4 Hot tubs with different water movements, a cold tub, 3 types of cooling showers plus a large jet pumping pool with salt water, towels, locker rooms, refreshments, etc are included for Maya guests. Otherwise, the wet areas will cost $40 US per person per day. Wow was the Spa nice. Extremely clean, albeit the hot tubs are showing a little age around the edges. On our 2nd visit at the Spa wet areas, that little pain in my back was left behind in the water. We look forward to going back to the Spa, even if it's not raining. Speaking of weather, the average temperatures on the balcony (3rd floor) at 6:30 am was 27°C/80°F. The average temp of the air at the pool at 11 am was 30.5°C/87°F. The average temp of the pool water at 11 am was 30°C/86°F. Each of the reading were highest on our first day and each day dropped a bit as winter approaches. The Star Prestige (SP) program is still ongoing. The cost to enjoy the benefits is $40 US per person per day and the resort introduced a baby blue bracelet that is more visible over the previous white pin. The SP area on the beach has many more loungers now. Ordering non-included wine from the wine list is a much better experience now as each restaurant has a collection of wine that is delivered to the table much faster. A great improvement – thanks.The resort has gone "No Straws" due to the link between plastic straws and deceased wildlife. We also noticed the Maya Room Service menu is different and although we didn't order it, at first glance the list appears to have much more variety. I've posted the menu on my Google Photos so please PM (private message) if you would like the link. In the Maya lobby, the Star Cafe was opened but the Cigar Bar next to it was closed as the Cigar Bar and Star Cafe were being swapped. After the renos, the Star Cafe will be much larger.The Beach Bar was opened but it was moved over to the Spa hut on the beach. The spot where the Beach Bar was, was boarded up as a new Bar/Restaurant was being built. The bathrooms were closed so beachers needed to use the facilities at the pool or pool restaurants. We noticed a larger structure made out of concrete going up to the left of the Lindo entrance and to the right of the gym. Thinking it was a parking garage, it will be the new gym. Based on the size of the structure, it's going to be big. The old gym which is still open in the interim and will become the new Kid's Club for the 4 family resorts. While we were at the resort, the resort was around 40% of capacity (we were told) as it was low season. This time period is an excellent opportunity for the resort to catch up on areas requiring work and we seen it. Lots of maintenance was ongoing in the buildings and some rooms were being renovated. We are planning our 30th full week at the Paraiso in Jan/Feb 2018 and we look forward to seeing what improvements the management has committed to and funded.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks and beverages 24 hours
  • A la carte dining with reservations
  • Unlimited International brands, Domestic beer and House Wine with meals
  • 24 hour room service
  • In-room mini-bar w/water, soft drinks and beer only
  • Kid's club
  • Lounge chairs, towels and umbrellas (pool/beach)
  • Canoeing/Row boating
  • Kayaking
  • Sailing
  • Snorkeling
  • Scuba diving lesson in pool
  • Pool basketball
  • Water polo
  • Pool volleyball
  • Windsurfing
  • Boogie board
  • Tennis
  • Archery
  • Beach volleyball
  • Bocce
  • Chess
  • Dance lessons
  • Ping pong
  • Table games
  • Billiards (pool table)
  • Table tennis
  • Rifle shooting
  • Bicycle tour
  • Access to fitness facilities
  • Aerobics
  • Fitness classes
  • Daily activities
  • Nightly entertainment
  • Access to services and facilities at sister properties, Iberostar Paraiso Lindo, Paraiso del Mar and Paraiso Beach
  • 434 rooms in low-rise buildings
  • 1 buffet restaurant
  • 5 a la carte restaurants
  • Snack bar
  • 6 bars 
  • 3 pools
  • Wave pool
  • Lazy river ride
  • Jacuzzi
  • Shopping on-site
  • Tennis court
  • Fitness facilities
  • Steam room
  • Beauty salon (fee)
  • Spa (fee)
  • Free Wi-Fi in common areas (1 device)
  • Conference facilities (fee)
  • Medical services (fee)
  • Dive shop on-site (fee)
  • Motorized water sports (fee)
  • 18-hole golf course on site (fee)

Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Bathroom
  • Iron & Ironing board
  • Concierge service
  • Nightly turndown service
  • Digital safety deposit box 
  • Whirlpool tub
  • Shower
  • Flat screen TV
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Coffee and coffee maker
  • Mini-bar stocked daily (water, soda, and beer)
  • Bathrobes and slippers
  • Balcony with gardenview
  • Complimentary access to SPA sensations wet area for adults

Poolview Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Bathroom
  • Iron & Ironing board
  • Concierge service
  • Nightly turndown service
  • Digital safety deposit box
  • Whirlpool tub 
  • Shower
  • Flat screen TV
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Coffee and coffee maker
  • Mini-bar stocked daily (water, soda, and beer)
  • Beach towels in-room upon arrival
  • Bathrobes and slippers
  • Located near the beach and pool area
  • Complimentary access to SPA sensations wet area for adults
  • Balcony with poolview

Family Junior Suite

  • Maximum Number of Adults 6
  • Maximum Number of Children 2
  • Maximum Occupancy 6
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Bathroom
  • Iron & Ironing board
  • Concierge service
  • Nightly turndown service
  • Digital safety deposit box
  • Whirlpool tub
  • Shower
  • Flat screen TV 
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Coffee and coffee maker
  • Mini-bar stocked daily (water, soda, and beer)
  • Bathrobes and slippers
  • Balcony with gardenview
  • Complimentary access to SPA sensations wet area for adults
  • 1 King bed and a guaranteed connecting suite with double beds
  • Priority dinner reservations at specialty restaurants
  • Complimentary access to Baby Kitchen
  • Family amenities 
  • 24 hour room service menu featuring special kids menu options
  • Microwave (available upon request and subject to availability)

Junior Suite Superior

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Bathroom
  • Iron & Ironing board
  • Concierge service
  • Nightly turndown service
  • Digital safety deposit box
  • Whirlpool tub
  • Shower 
  • Flat screen TV
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Pull-out sofa
  • Coffee and coffee maker
  • Mini-bar stocked daily (water, soda, and beer)
  • Beach towels in-room upon arrival
  • Bathrobes and slippers
  • Balcony with gardenview
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy

Restaurants

La Geisha

  • à la carte for dinner
  • Japanese
  • Reservations required
  • Dress code

L'Etoile

  • à la carte for dinner
  • French Gourmet
  • Reservations required
  • Casual dress code (long pants required for gentlemen)

El Rancho

  • à la carte for dinner
  • Steakhouse
  • Reservations required
  • Dress code

La Marina

  • à la carte for dinner
  • Mediterranean
  • Reservations required
  • Dress code

El Tapatio

  • à la carte for dinner
  • Mexican
  • Reservations required
  •  Dress code

Buffet Restaurant

  • Buffet for breakfast, lunch and dinner
  • International cuisine

Bars

  • Kukulkan Lobby Bar
  • Las Rocas Pool bar
  • Las Olas Pool Bar
  • Teatro Theatre bar
  • Acuario*
  • Melody Disco

*Located at lobby of IBEROSTAR Paraiso Lindo

Child Policy - Special child rates available for up to 2 children (3-12 years) sharing room with 2 adults. There must be one full paying adult in each room to receive the child rate. 

For the Kids

  • Kids Club Ages 4-12
  • Play area
  • Games Room/Arcade 
  • Babysitting or child care service ($)
  • Teen Club Ages 13-17
  • Separate children's pool and water park

Spa Treatments

  • Aromatherapy 
  • Manicure treatments 
  • Pedicure treatments 
  • Reflexology 
  • Steam room 
  • Temazcal (Mayan steam treatment) 
  • Facial 
  • Body wraps 
  • Massage therapies 
  • Hydrotherapy 
  • Salon  services

Exchange Privileges - Guests staying at this hotel can also enjoy the facilities and dining privileges at the Iberostar Paraiso Lindo, Iberostar Paraiso del Mar or Iberostar Paraiso Beach. (Subject to availability and reservations required.)
Guests are granted full access from 9:00 a.m. to 6:00 p.m. to the following hotels: IBEROSTAR Tucan/Quetzal, IBEROSTAR Cozumel and IBEROSTAR Cancun. 
Important: Reservations are required for all a la carte restaurants, subject to availability. Transportation between hotels is not included.

Honeymoon Bonus  - Receive a bottle of champagne, fruit basket and gift. Marriage certificate copy will be required upon arrival in reception of the hotel. Please request at the time of booking. Amenities are subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Iberostar Paraiso Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Iberostar Paraiso Maya
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.