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Iberostar Paraiso Maya

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

A fantastic 4.5-star resort that is well-known for its outstanding and attentive guest services. Great a la carte and buffet items available. There is a kids club option available, making this resort a suitable destination for families.


Overview

Iberostar adds a touch of class to the Mayan Riviera! Every room at the Iberostar Paraiso Maya is a spacious Junior Suite, elegantly furnished. The resort has shared amenities with the Iberostar Paraiso Lindo, where you have complete access to all the bars, restaurants, activities and entertainment.

Location: On the beach, 15 minutes from Playa del Carmen, 30 minutes from the airport.


Highlights
  • Great pools with a lazy river, splash park and wave pools
  • Lots for the kids to do with supervised activities and games, a teen club, mini-disco, carousel and water park
  • White sand beach with a range of watersports
  • Use of the amenities at the other Iberostar Paraiso Playa resorts
  • Many dining options
  • Recipient of AAA's Four Diamond Award

tripadvisor Traveler Reviews
  • Patod49 :
A Great Time in Mexico

We had a vacation at our first all - inclusive resort and this was the first time in Mexico. The Iberostar Maya was a very welcoming resort, with very friendly staff. We did have a mishap where my son cut his foot on a rock in the ocean and needed stitches (our first day). The concierges near our room were amazing with helping us with whatever we needed and even sent a nice fruit plate to the room and checked on his well being periodically. The resort is absolutely beautiful and very clean. Staying at the Maya we has access to the other hotels below us, so we had more pools, more restaurants and more activities we could access. You can tell they aim to please as the staff everywhere was very nice and always had a smile! The maid service was awesome with little notes and towel animal creations each morning and night. The pools are very nice and there are plenty of them. The swim up bar in Maya was our favorite! The only drawback (no fault of the resort) was the beach was at red flag the whole week, so we couldn't do any of the included water activities at the beach. I would highly recommend this place for a great way to spend your time in Mexico!

  • Davaughnu B :
Great All-Inclusive for the family! (w/ honorable mentions for their service)

We had a wonderful experience at Iberostar Paraiso Maya. It really is great for kids of all ages. Ton of activities (pool or beach, land, night time), great excursion options, ice cream shop, kid and adults club, night time shows for the family, multiple restaurants, gym with classes, beach yoga, the list goes on. Rooms were very nice, clean and spacious, service was awesome! Although we enjoyed going into the waves at the beach there was one area that had a lot of rocks, which I think should be marked off by the resort so you know where to avoid them in the water. Otherwise the beach experience was great too. The best part is really hard to say since we had fun overall. The pools were really fun with the different activities and competition. The workout facility had a variety cool classes to try with trained instructors. Tennis, Golf, and Basketball. Our night at the Japanese restaurant was one of our favorite dinners. Throughout the vacation we had a lot of great food and met some great people that we still keep in touch with today.We would definitely go back to that lberostar property, but would also like to try others. P.S. Honorable mentions for there excellent five star service while we were at Iberostar Paraiso Maya: - Johnny - bartender - Adrian - breakfast waiter- Anarosa - 2nd night time cleaning building 64- Ricardo - gym instructor - Edmund - excursion guide and instructor (snorkeling excursion in caves, zip line, 20 ft jump in clear water, lagoon, snorkeling for fish, etc.)Hope you are all doing well. Sorry I posted this so late.

  • robgM1830LA : Philadelphia, Pennsylvania
Driver tried to steal my wifes purse

I purchased transportation through Iberostar to and from the airport. When we were leaving the hotel at the end of our trip, we were almost robbed by our driver. I was getting out of the van at the airport. I looked under the seat and saw my wife's wristlet/wallet/mini purse on the floor. We picked it up and as we were walking from the van and into the airport my wife said" how did that happen" ? She told me the purse was zippered into the front of her suitcase. It all became clear......The driver took the bags from me and told us to get into the vehicle. He must have opened the front compartment of the suitcase and threw the purse under the seats to take later. We know this because when we looked at the bag, the front compartment was still zippered closed. The driver was shady to begin with. It was a 30 minute ride to the Airport and he said not a word to us the entire drive. Even when getting out of the vehicle, he took the tip and said nothing( not even in Spanish, gracias etc.) I'm more upset at the fact that I called the resort after we got to the airport to tell them what happened and never got a call back or apology. If I didn't see the purse on the floor of the van, it was gone. I said to my wife, we were lucky. If that had our passports in it, we were screwed ! I just didn't want anyone else to fall victim to this guy. I followed up days later with Iberostar (because nobody called me)and they said I had to Email the Transportation company(its a third party). They had no record of my call to them warning them about the incident. That's a joke ! Like I said, we were lucky but some other family will get robbed by this scumball . You would think that Iberostar would take this seriously. SAD,VERY SADpoor customer service all round IBEROSTAR.........WE WON"T BE BACK !!!!!!!

  • BPlatow :
A little disappointed

7 of us stayed for a week. The resort is beautiful and there was a lot to do. We really enjoyed the aqua therapy that was free to us at the Spa. The Shopping Mall had a nice playground for kids, and we loved the crepes and ice cream there too. Also the tacos there are the best! The pools and lazy river are super. The staff are friendly and professional . We had were at an Iberostar in Jamaica and loved the food. Other people have said that too. So we had high expectations. We were disappointed. Buffets were almost the same food every day. Food was not kept hot. Specialty restaurants made you go into the buffet for appetizers and dessert. Not very special. Desserts were boring. I think Iberostar can do better. Because of the food we will not go back to an otherwise lovely resort.

  • UsuallyLoveMexico : Ontario
Excellent place to stay and have fun!

The room is always clean, plenty of towels. The housekeeping staff write little notes along with their towel art, which just gives more towels for use. Food selection is plenty with salsa at hand at every meal! Service staff are friendly and punctual. Entertainment crew are engaging and a lot of fun. Moses, who looked like Pharell Williams, was particularly friendly with great dance moves! It was fun to take dance lessons by the pool every afternoon.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks and beverages 24 hours
  • A la carte dining with reservations
  • Unlimited International brands, Domestic beer and House Wine with meals
  • 24 hour room service
  • In-room mini-bar w/water, soft drinks and beer only
  • Kid's club
  • Lounge chairs, towels and umbrellas (pool/beach)
  • Canoeing/Row boating
  • Kayaking
  • Sailing
  • Snorkeling
  • Scuba diving lesson in pool
  • Pool basketball
  • Water polo
  • Pool volleyball
  • Windsurfing
  • Boogie board
  • Tennis
  • Archery
  • Beach volleyball
  • Bocce
  • Chess
  • Dance lessons
  • Ping pong
  • Table games
  • Billiards (pool table)
  • Table tennis
  • Rifle shooting
  • Bicycle tour
  • Access to fitness facilities
  • Aerobics
  • Fitness classes
  • Daily activities
  • Nightly entertainment
  • Access to services and facilities at sister properties, Iberostar Paraiso Lindo, Paraiso del Mar and Paraiso Beach
  • 434 rooms in low-rise buildings
  • 1 buffet restaurant
  • 5 a la carte restaurants
  • Snack bar
  • 6 bars 
  • 3 pools
  • Wave pool
  • Lazy river ride
  • Jacuzzi
  • Shopping on-site
  • Tennis court
  • Fitness facilities
  • Steam room
  • Beauty salon (fee)
  • Spa (fee)
  • Free Wi-Fi in common areas (1 device)
  • Conference facilities (fee)
  • Medical services (fee)
  • Dive shop on-site (fee)
  • Motorized water sports (fee)
  • 18-hole golf course on site (fee)

Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Bathroom
  • Iron & Ironing board
  • Concierge service
  • Nightly turndown service
  • Digital safety deposit box 
  • Whirlpool tub
  • Shower
  • Flat screen TV
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Coffee and coffee maker
  • Mini-bar stocked daily (water, soda, and beer)
  • Bathrobes and slippers
  • Balcony with gardenview
  • Complimentary access to SPA sensations wet area for adults

Poolview Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Bathroom
  • Iron & Ironing board
  • Concierge service
  • Nightly turndown service
  • Digital safety deposit box
  • Whirlpool tub 
  • Shower
  • Flat screen TV
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Coffee and coffee maker
  • Mini-bar stocked daily (water, soda, and beer)
  • Beach towels in-room upon arrival
  • Bathrobes and slippers
  • Located near the beach and pool area
  • Complimentary access to SPA sensations wet area for adults
  • Balcony with poolview

Family Junior Suite

  • Maximum Number of Adults 6
  • Maximum Number of Children 2
  • Maximum Occupancy 6
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Bathroom
  • Iron & Ironing board
  • Concierge service
  • Nightly turndown service
  • Digital safety deposit box
  • Whirlpool tub
  • Shower
  • Flat screen TV 
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Coffee and coffee maker
  • Mini-bar stocked daily (water, soda, and beer)
  • Bathrobes and slippers
  • Balcony with gardenview
  • Complimentary access to SPA sensations wet area for adults
  • 1 King bed and a guaranteed connecting suite with double beds
  • Priority dinner reservations at specialty restaurants
  • Complimentary access to Baby Kitchen
  • Family amenities 
  • 24 hour room service menu featuring special kids menu options
  • Microwave (available upon request and subject to availability)

Junior Suite Superior

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Bathroom
  • Iron & Ironing board
  • Concierge service
  • Nightly turndown service
  • Digital safety deposit box
  • Whirlpool tub
  • Shower 
  • Flat screen TV
  • Double vanity sink
  • Complimentary Wi-Fi access
  • Pull-out sofa
  • Coffee and coffee maker
  • Mini-bar stocked daily (water, soda, and beer)
  • Beach towels in-room upon arrival
  • Bathrobes and slippers
  • Balcony with gardenview
  • Complimentary access to SPA sensations wet area for adults
  • Nightly turndown service with aromatherapy

Restaurants

La Geisha

  • à la carte for dinner
  • Japanese
  • Reservations required
  • Dress code

L'Etoile

  • à la carte for dinner
  • French Gourmet
  • Reservations required
  • Casual dress code (long pants required for gentlemen)

El Rancho

  • à la carte for dinner
  • Steakhouse
  • Reservations required
  • Dress code

La Marina

  • à la carte for dinner
  • Mediterranean
  • Reservations required
  • Dress code

El Tapatio

  • à la carte for dinner
  • Mexican
  • Reservations required
  •  Dress code

Buffet Restaurant

  • Buffet for breakfast, lunch and dinner
  • International cuisine

Bars

  • Kukulkan Lobby Bar
  • Las Rocas Pool bar
  • Las Olas Pool Bar
  • Teatro Theatre bar
  • Acuario*
  • Melody Disco

*Located at lobby of IBEROSTAR Paraiso Lindo

Child Policy - Special child rates available for up to 2 children (3-12 years) sharing room with 2 adults. There must be one full paying adult in each room to receive the child rate. 

For the Kids

  • Kids Club Ages 4-12
  • Play area
  • Games Room/Arcade 
  • Babysitting or child care service ($)
  • Teen Club Ages 13-17
  • Separate children's pool and water park

Spa Treatments

  • Aromatherapy 
  • Manicure treatments 
  • Pedicure treatments 
  • Reflexology 
  • Steam room 
  • Temazcal (Mayan steam treatment) 
  • Facial 
  • Body wraps 
  • Massage therapies 
  • Hydrotherapy 
  • Salon  services

Exchange Privileges - Guests staying at this hotel can also enjoy the facilities and dining privileges at the Iberostar Paraiso Lindo, Iberostar Paraiso del Mar or Iberostar Paraiso Beach. (Subject to availability and reservations required.)
Guests are granted full access from 9:00 a.m. to 6:00 p.m. to the following hotels: IBEROSTAR Tucan/Quetzal, IBEROSTAR Cozumel and IBEROSTAR Cancun. 
Important: Reservations are required for all a la carte restaurants, subject to availability. Transportation between hotels is not included.

Honeymoon Bonus  - Receive a bottle of champagne, fruit basket and gift. Marriage certificate copy will be required upon arrival in reception of the hotel. Please request at the time of booking. Amenities are subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Iberostar Paraiso Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Iberostar Paraiso Maya
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.