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Iberostar Quetzal

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Iberostar Quetzal, is a perfect family-oriented resort geared for families with children. The grounds have a very outdoorsy feel. There is exotic wildlife teeming everywhere, which adds a nice touch to the resort. A lot of the entertainment held are geared more for kids. Great buffet items available. Make sure to check out the Japanese and Steakhouse a la carte restaurants, as they offer quality food and great entertainment. Great pool with plenty of activities to do.


Overview
A stunning hotel, in beautiful natural surroundings, on the white sands of Playacar Beach. Tropical gardens with birds and wildlife, and winding pools complete the picture. The hotel has two distinct halves: the Quetzal, which features colonial-style paintings and furniture, and the Tucan, which has reproductions of carvings from Mayan ruins. The Iberostar offers excellent value and provides travelers with that comfortable home-away-from-home feel. Featuring a Kids Club, refreshing pools, specialty dining, nearby golf, a luxury spa, honeymoon bonuses, and a picturesque beachfront location, this Riviera Maya hotel is ideal for families, couples, and groups.
Location: On the beach, 5 minutes to Playa del Carmen, 60 minutes to Cancun, 45 minutes from the airport.

Highlights
  • Lush, tropical grounds with birds and animals
  • Beautiful white sand beach 
  • Kids Activities 
  • AAA Three Diamond Award
  • Free Wi-Fi

tripadvisor Traveler Reviews
  • Clare W : Bacup, United Kingdom
Absolutley fantastic! We will be returning!

Me and my partner have just arrived home to the UK from a 2 week stay at the Iberostar Quetzal, and we enjoyed it thoroughly.The staff were very welcoming when we arrived and first impressions were very good! The hotel was clean and staff always greeted you with an 'hola!' and a smiling face as you walked through the hotel. Our room was on the top floor of one of the blocks and the maids always did such a good job of cleaning the building. You could always guarantee that when you came back from going out there would be a towel animal sitting on the bed waiting for you. Its attention to detail like that would made this particular hotel special. For example, throughout the hotel restrooms there was scented toilet paper, as you went into the main dining hall there was hand sanitizer at the door, the pool and pool area was constantly being cleaned throughout the day and so on. The entertainment staff were brilliant. They got everyone involved and made sure you were enjoying yourself. The la carte restaurants were fantastic. The food was always delicious and there was always a wide variety to offer. So, if you you're looking for an exceptionally fantastic holiday, look no further than the Iberostar Quetzal.I would also like to shout out to bar staff Hilario, Johnathan and entertainment man Luis for making our holiday extra special.

  • Karlos R :
Fotos doesn't show the real hotel

When I saw the website of the hotel, the hotel and the restaurants pictures, I was expecting less from the hotel. The hotel is awesome to spend time with family. There are lot of activities to do near pool & beach. Many restaurants but I loved the buffet better than specific restaurants. They had lot of varities and all of good taste! The hotel has a small jungle like inside which has many animals and spa to see the nature and get relaxed with a massage.The drinks are great. Lot of drinks. I specifically loved mojito and margarita. They prepare it in front of you quite good! All the workers are very kind!! They have waiters near pool and Beach area asking your needs all the time!

  • Nancy P : Lexington, Kentucky
Another Wonderful Vacation

This was our third visit to the Quetzal and it never disappoints. The property is always very clean, the food very good and the staff is outstanding. When we arrived we were greeted by Marcella at the front desk and she remembered us from 2 years ago. She is so helpful and I hope the resort appreciates what a gem they have. The cocktail waitresses both at the pool and in the cocktail lounge soon learned our favorites and keep them coming. Sondra was so friendly. This resort is large but not so big you get lost. There are 5 specialty restaurants and 2 large buffets at dinner. We had a great time meeting new people in the Japanese restaurant. The adult "Aqua Bar" is a swim or walk up bar where you are sitting on stools in the pool. Great for cooling off. We saw some kids but were never bothered by any. They have scheduled kids activities and scheduled adult activities during the day. The shows at night are good too. My husband like the air conditioned sports bar. One of the best features of the resort is how big the pool is and all the shaded areas. The Quetzal-Toucan has more palapa umbrellas around the pool than any other resort in Playacar, and two long rows of more on the beach. The bigger pool means more area to sit around it. That can be very important in the Mexican sun and heat. Got to watch a pretty wedding on the beach too. We will be back.

  • Melissa B :
Family vacation

Disappointing trip this year. This was our 3rd year to stay at Iberostar Quetzal and this year we brought my husbands entire family, including his mother who is 83. Prior 2 years were amazing. This trip was a disappointment. We all had ocean front suites. We go every year for my birthday and they always do something special in the room for me.....except this year. All our family had flowers, fruit and a bottle of tequila in their room. We got nothing! We got nothing for bringing them 8 family members and more business. Very disappointing in the treatment. We expressed our disappointment twice about the service and so we finally got something in our room the night before we left. Thanks! Now reading more online, I see that with the ocean room we should have received much more. Didn't know about the free spa extras, never received a bathrobe and slippers and in all the years we have stayed we have never received nightly turn down service. Luckily the family had a good time and enjoyed the food. I'm not sure they ever cleaned up the seaweed the last day we where there. It would be nice if they did a better job on that. The best part of this hotel this year was the jungle, garden. Didn't seem to be as many animals and the food wasn't as great this year. The a/c in our room didn't work great either and I woke everyday at 4am due to the heat. Not sure where the upgrade room was other than then view was amazing.This year was disappointing, I guess 3 years is too often at the same place. Next year I might need to try somewhere else.

  • Charity O : London, United Kingdom
Lovely Stay

We stayed at Iberostar Quetzal for 2 weeks. We had such a fantastic time. We originally booked standard room because that was all we could get from the agency. During check in, we asked for an upgrade. We stayed in Building 28 for one night (close to the reception) and upgraded to priority room (building 21, room 2142. 3rd floor). We loved the location. Very close to the beach and pool. We had Partial Sea view from our room. It was beautiful. Priority room is better in my opinion. It is brighter with charging points, etc. The bathroom looked nicer as well.Food- the food @ Quetzal was excellent. Tasty with lots of options. The buffet was themed as well. You also have access to the 5 la carte restaurants. We had a la carte dinners for 6 nights (Japanese twice). We weren't tired of the food at all. The drinks weren't bad as wellStar Friends (Entertainment) - this was very good. I would give star friends 5 star rating. The evening shows were very interesting. So much effort put into it. The lighting and choreography were professional. We loved every bit of it. The entertainment team always had lots to keep people very entertained. Zumba on the beach was very good. Thanks to Carlos. Jeffe, Adrianna & luis (Obama) were very fun as well.Gym- functional. The instructor though is very good. I had a couple of classes and I must say the guy does his job well.Overall, it is a beautiful resort. Nice jungle/ beach resort with impeccable service. We are glad we visited and will go again.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • 24 hour snacks
  • A la carte dining w/reservations
  • All drinks (domestic beer and cocktails, select international brands, house wine with meals, 24-hours)
  • Room service from 11am-11pm
  • Sailing
  • Hobie cats
  • Windsurfing
  • Kayaking
  • Canoeing
  • Snorkeling
  • Waterpolo
  • Introductory scuba diving lesson
  • Tennis
  • Use of bicycles
  • Volleyball
  • Soccer
  • Exercise classes (Aerobics)
  • Spanish lessons
  • Dance lessons
  • Daily activities
  • Nightly entertainment
  • 350 rooms in Tucan section & 350 rooms in Quetzal section all in Villa style 3-storey buildings
  • 2 buffet restaurants
  • 5 a la carte restaurants: Steakhouse, Mexican, Italian and Grill, dress code & reservations required
  • 6 bars
  • Disco
  • 3 pools including 1 Adults only pool with swim-up bar and 1 Children's pool
  • Tennis courts (lit) 
  • Boutiques
  • Gift shop
  • Fitness facilities
  • Steamroom
  • Jacuzzis
  • Beauty salon
  • Spa
  • Dive shop on-site
  • Scuba diving on-site (fee)
  • Meeting and conference rooms (fee)
  • Free Wi-Fi 
  • Currency exchange
  • Travel agency
  • 18-hole golf course 10 minutes away

Hotel Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Balcony with garden or jungle views
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Iron & Ironing board
  • Bathroom with shower
  • Complimentary Wi-Fi access

Junior Suite Oceanfront

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Iron & Ironing board
  • Balcony with oceanview
  • Upgraded mini-bar including flavored bottled water and snacks
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathroom with shower
  • Located near the beach and pool area
  • Complimentary Wi-Fi access
  • Bathrobes and slippers
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay

Superior Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 1 King or 2 Double beds
  • Ceiling fan
  • Iron & Ironing board
  • Balcony with garden or jungle views
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Hair dryer
  • Bathroom with shower
  • Located near the beach and pool area
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay

Family Room

  • Maximum Number of Adults 6
  • Maximum Number of Children 2
  • Maximum Occupancy 6
  • Air-conditioned
  • Connecting rooms, one with 2 double beds and the other with 1 king bed
  • Ceiling fan
  • Iron & Ironing board
  • Hair dryer
  • Balcony with garden or jungle views
  • Bathroom with shower
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathrobe
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay
  • Priority dinner reservations at specialty restaurants
  • Family amenities (childrens items)
  • Microwave (available upon request and subject to availability)
  • Minimum Occupancy 4
  • Minimum Adults 4
  • Minimum Child 1

Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 1 King bed
  • Ceiling fan
  • Iron & Ironing board
  • Hair dryer
  • 2 sofas
  • Balcony with garden or jungle views
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathroom with shower
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay
  • Bathrobes and slippers

Superior Oceanfront Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Iron & Ironing board
  • Hair dryer
  • 1 King or 2 Double beds
  • Terrace with a oceanview
  • Direct beach access
  • Upgraded mini-bar including flavored bottled water and snacks
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathrobes and slippers
  • Bathroom with shower
  • Located on the ground floor
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay

Restaurants

La Gondola

  • a la carte for dinner
  • Italian
  • Reservations required
  • Dress code (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)

La Marimba

  • a la carte for dinner
  • Steakhouse
  • Reservations required
  • Casual dress code

Mare Nostrum

  • a la carte for dinner
  • Mediterranean
  • Reservations required
  • Dress code

Bonsai

  • a la carte for dinner
  • Japanese
  • Reservations required
  • Dress code (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)

Cozumel

  • Buffet for breakfast, lunch and dinner
  • International

La Hacienda

  • a la carte for dinner
  • Mexican
  • Reservations required, Dress code (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)

Tulum

  • Buffet for breakfast, lunch
  • International

Bars

  • El Paso Lobby bar
  • La Plaza Theatre bar
  • El Kiosco Beach bar
  • La Cascada Swim-up bar
  • Tikal Lobby bar
  • La Mascara Sports bar
  • Uxmal Beach bar

Kids Deals - Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, including Movies, Arts and Crafts, and Sports Games. Playground and kids' pool. Babysitting available (fee).

Child Policy

The following conditions will apply to child rates:

  • Child rates will apply for children ages 3-12
  • There must be one full paying adult in each room to receive the child rate


Child rates will be determined as follows:

  • One child sharing room with two adults, the child pays special rate of the double adult rate
  • One child and one adult in the same room, the child pays special rate of the double adult rate and the adult pays the adult single rate
  • Two children with one adult in the same room, the children will pay special rate of the adult double rate and the adult will pay the adult single rate

Spa Treatments

  • Aromatherapy
  • Facial treatments
  • Manicure treatments
  • Pedicure treatments
  • Reflexology
  • Steam room
  • Spa
  • Seaweed wrap
  • Massages

Exchange Privileges - Guests staying at this hotel can also enjoy the facilities of the Iberostar Paraiso del Mar/Beach or the Iberostar Cozumel (until 6pm). Transportation is not included.

Honeymooners - Bottle of Champagne, Fruit basket & IBEROSTAR gift. Request when booking. Requires proof of marriage certificate at check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Iberostar Quetzal
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Iberostar Quetzal Playacar
Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.