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Iberostar Quetzal

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Iberostar Quetzal, is a perfect family-oriented resort geared for families with children. The grounds have a very outdoorsy feel. There is exotic wildlife teeming everywhere, which adds a nice touch to the resort. A lot of the entertainment held are geared more for kids. Great buffet items available. Make sure to check out the Japanese and Steakhouse a la carte restaurants, as they offer quality food and great entertainment. Great pool with plenty of activities to do.


Overview
A stunning hotel, in beautiful natural surroundings, on the white sands of Playacar Beach. Tropical gardens with birds and wildlife, and winding pools complete the picture. The hotel has two distinct halves: the Quetzal, which features colonial-style paintings and furniture, and the Tucan, which has reproductions of carvings from Mayan ruins. The Iberostar offers excellent value and provides travelers with that comfortable home-away-from-home feel. Featuring a Kids Club, refreshing pools, specialty dining, nearby golf, a luxury spa, honeymoon bonuses, and a picturesque beachfront location, this Riviera Maya hotel is ideal for families, couples, and groups.
Location: On the beach, 5 minutes to Playa del Carmen, 60 minutes to Cancun, 45 minutes from the airport.

Highlights
  • Lush, tropical grounds with birds and animals
  • Beautiful white sand beach 
  • Kids Activities 
  • AAA Three Diamond Award
  • Free Wi-Fi

tripadvisor Traveler Reviews
  • volley11 : Ontario,
1st Iberostar Resort

6th time to the Mayan but 1st Iberostar resort. Loved it! Everything thing on this resort is well looked after by the friendly staff who continually keep it clean inside and out! The jungle atmosphere is superb with various animals throughout. A huge pool that is well maintained provides various areas from quiet to activities going on. A separate sport pool for water basketball and volleyball was fun and a swim up bar pool at a lower level keeps the noise level for everyone else quieter.Drink service is provided around the pool and was quick and accurately provided. Loungers are plentiful pool side and beach. Towels were always available even at day end. Room: 2nd floor in building 24 was well looked after daily by our maid. Hair dryer worked awesome. A brighter light over the sink area could be a small improvement. A/C, bed/ balcony was all excellent.Food: The buffets were terrific! Lots of choices everyday with food looking appealing and tasty! We booked 3 a la cartes before we got there by email. Bonsai (Japanese) was outstanding. Our chef was entertaining and the food was excellent. Uxmal (Steak House) room for improvement. My 3 companions had steak which were cooked to their request. Baked potato was cold, veggies were okay. I ordered Shrimp and I have to say it was my only bad tasting meal of the week. Took one bite and had to spit it out. The shrimp tasted old. They offered to cook more but I declined. Mare Nostrum (Mediterranean) was excellent. Food was cooked to perfection with an assortment to choose from! Our waiter was entertaining and funny! We usually went for a drink after dinner to the bar area in the lobby and Rosy who was very nice and friendly, looked after us each time. The shows started at 9:30 nightly and we found them to be very entertaining and well done. Better then most shows we have seen at other resorts!The beach is beautiful and big. Able to walk both ways. Waves were fun to play in with no rocks under the water to worry about. Our week there the water was very rough and there were no water activities available. The walkways through the jungle area are stone. They are uneven so I do not recommend high heels. We had no issues and enjoyed walking through the jungle daily. Paths are light in the evening and look beautiful.All in all we had an exceptional relaxing week away with friends! Just what we were looking for.This is a resort we would go back to. If you have any questions please do not hesitate to contact me and I will try to answer them.

  • tarajustforfun : Fort Collins, Colorado
Great

We loved it. Food was great. I liked that the pool closed at 7 so there was not loud drunk people. It was clean and everyone was very nice. It is a good place for kids. We felt very safe. I recommend this place.

  • 921danielle : Toronto, Canada
Amazing experience in every aspect!

I'm not usually the type of person who writes a review but my family and I had such a fabulous experience I want to as a thank you to the staff and hotel. It was our first time at an 'all inclusive' and we will definitely return. The staff at Iberostar Quetzal were friendly, fast, efficient and beyond helpful. I am Coeliac and require a gluten free meal. I had read from a previous review, how accommodating the hotel was with dietary restrictions and requirements and they were spot on. The staff at reception typed a letter for me to give to the chefs. There was a great variety of food for me to eat. I want to give a special shout out to Dafne and Mario the chefs who took me around the buffet breakfast, lunch and dinner. They often brought me different options if I preferred. They were incredible.The pool was gorgeous. The beach was gorgeous. The resort was relatively busy but it never felt too populated. The grounds were immaculate. The room very comfortable. Wifi excellent in the rooms.Thank you to the staff. A memorable holiday and hopefully one of many to come.

  • Glen C :
Honeymoon

Rooms are very spacious, with a balcony lit at night, very romantic. All 5 restaurants are of a very high standard with a wide range of meats, pasta, chips etc the choice of deserts are excellent. Plenty of room around the resort so you don't feel like you are sitting on people. The entertainment is extremely good with different shows every night from 9.39pm to 12am. All shows a family friendly and all guests are encouraged to join in. The beach is very well maintained. The amenities are very well maintained as is the swimming pool. The shops in the resort are expensive but again well looked after. The staff are 5 star, in all areas. We would go again.

  • pj69flojo : Cleveland, Ohio
great beach and pool

Rooms are clean with balconies/patios and not high rises. Beds firm but comfortable. No dresser drawers for clothes??. Food could be better but the price is very good since I was taking college age kids. Pool was very clean & activities were loud and fun . Love the swim up bar that is separate from kiddies. Looked like an active kids club and lots for kids to do. Night time shows were less than desirable for adults, but smaller kids were entertained. Drinks are the usual watered down unless you specify brand or a "double." Bartenders are not that friendly and in no hurry to serve, but adequate. The grounds, waterfalls and jungle type atmosphere are pretty and All the animals running around were cool, peacocks, monkeys, turtles, flamingoes and more. Short cab ride to down town 90 pesos. Overall a safe fun place to be on a beautiful beach. we have been to mexico over 5 times so we did not do any excursions. We did take the 35min ferry ride to Cozumel which was fun and about 8 us dol. each way. Be warned the weaving paths around the property are definitely for the sure footed and not high heeled as they are uneven stones cemented together rustically and can be slippery. There are smooth paths on the perimeter though.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • 24 hour snacks
  • A la carte dining w/reservations
  • All drinks (domestic beer and cocktails, select international brands, house wine with meals, 24-hours)
  • Room service from 11am-11pm
  • Sailing
  • Hobie cats
  • Windsurfing
  • Kayaking
  • Canoeing
  • Snorkeling
  • Waterpolo
  • Introductory scuba diving lesson
  • Tennis
  • Use of bicycles
  • Volleyball
  • Soccer
  • Exercise classes (Aerobics)
  • Spanish lessons
  • Dance lessons
  • Daily activities
  • Nightly entertainment
  • 350 rooms in Tucan section & 350 rooms in Quetzal section all in Villa style 3-storey buildings
  • 2 buffet restaurants
  • 5 a la carte restaurants: Steakhouse, Mexican, Italian and Grill, dress code & reservations required
  • 6 bars
  • Disco
  • 3 pools including 1 Adults only pool with swim-up bar and 1 Children's pool
  • Tennis courts (lit) 
  • Boutiques
  • Gift shop
  • Fitness facilities
  • Steamroom
  • Jacuzzis
  • Beauty salon
  • Spa
  • Dive shop on-site
  • Scuba diving on-site (fee)
  • Meeting and conference rooms (fee)
  • Free Wi-Fi 
  • Currency exchange
  • Travel agency
  • 18-hole golf course 10 minutes away

Hotel Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Balcony with garden or jungle views
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Iron & Ironing board
  • Bathroom with shower
  • Complimentary Wi-Fi access

Junior Suite Oceanfront

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Iron & Ironing board
  • Balcony with oceanview
  • Upgraded mini-bar including flavored bottled water and snacks
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathroom with shower
  • Located near the beach and pool area
  • Complimentary Wi-Fi access
  • Bathrobes and slippers
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay

Superior Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 1 King or 2 Double beds
  • Ceiling fan
  • Iron & Ironing board
  • Balcony with garden or jungle views
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Hair dryer
  • Bathroom with shower
  • Located near the beach and pool area
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay

Family Room

  • Maximum Number of Adults 6
  • Maximum Number of Children 2
  • Maximum Occupancy 6
  • Air-conditioned
  • Connecting rooms, one with 2 double beds and the other with 1 king bed
  • Ceiling fan
  • Iron & Ironing board
  • Hair dryer
  • Balcony with garden or jungle views
  • Bathroom with shower
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathrobe
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay
  • Priority dinner reservations at specialty restaurants
  • Family amenities (childrens items)
  • Microwave (available upon request and subject to availability)
  • Minimum Occupancy 4
  • Minimum Adults 4
  • Minimum Child 1

Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 1 King bed
  • Ceiling fan
  • Iron & Ironing board
  • Hair dryer
  • 2 sofas
  • Balcony with garden or jungle views
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathroom with shower
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay
  • Bathrobes and slippers

Superior Oceanfront Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Iron & Ironing board
  • Hair dryer
  • 1 King or 2 Double beds
  • Terrace with a oceanview
  • Direct beach access
  • Upgraded mini-bar including flavored bottled water and snacks
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathrobes and slippers
  • Bathroom with shower
  • Located on the ground floor
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay

Restaurants

La Gondola

  • a la carte for dinner
  • Italian
  • Reservations required
  • Dress code (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)

La Marimba

  • a la carte for dinner
  • Steakhouse
  • Reservations required
  • Casual dress code

Mare Nostrum

  • a la carte for dinner
  • Mediterranean
  • Reservations required
  • Dress code

Bonsai

  • a la carte for dinner
  • Japanese
  • Reservations required
  • Dress code (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)

Cozumel

  • Buffet for breakfast, lunch and dinner
  • International

La Hacienda

  • a la carte for dinner
  • Mexican
  • Reservations required, Dress code (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)

Tulum

  • Buffet for breakfast, lunch
  • International

Bars

  • El Paso Lobby bar
  • La Plaza Theatre bar
  • El Kiosco Beach bar
  • La Cascada Swim-up bar
  • Tikal Lobby bar
  • La Mascara Sports bar
  • Uxmal Beach bar

Kids Deals - Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, including Movies, Arts and Crafts, and Sports Games. Playground and kids' pool. Babysitting available (fee).

Child Policy

The following conditions will apply to child rates:

  • Child rates will apply for children ages 3-12
  • There must be one full paying adult in each room to receive the child rate


Child rates will be determined as follows:

  • One child sharing room with two adults, the child pays special rate of the double adult rate
  • One child and one adult in the same room, the child pays special rate of the double adult rate and the adult pays the adult single rate
  • Two children with one adult in the same room, the children will pay special rate of the adult double rate and the adult will pay the adult single rate

Spa Treatments

  • Aromatherapy
  • Facial treatments
  • Manicure treatments
  • Pedicure treatments
  • Reflexology
  • Steam room
  • Spa
  • Seaweed wrap
  • Massages

Exchange Privileges - Guests staying at this hotel can also enjoy the facilities of the Iberostar Paraiso del Mar/Beach or the Iberostar Cozumel (until 6pm). Transportation is not included.

Honeymooners - Bottle of Champagne, Fruit basket & IBEROSTAR gift. Request when booking. Requires proof of marriage certificate at check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Iberostar Quetzal
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Iberostar Quetzal Playacar
Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.