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Iberostar Quetzal

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Iberostar Quetzal, is a perfect family-oriented resort geared for families with children. The grounds have a very outdoorsy feel. There is exotic wildlife teeming everywhere, which adds a nice touch to the resort. A lot of the entertainment held are geared more for kids. Great buffet items available. Make sure to check out the Japanese and Steakhouse a la carte restaurants, as they offer quality food and great entertainment. Great pool with plenty of activities to do.


Overview
A stunning hotel, in beautiful natural surroundings, on the white sands of Playacar Beach. Tropical gardens with birds and wildlife, and winding pools complete the picture. The hotel has two distinct halves: the Quetzal, which features colonial-style paintings and furniture, and the Tucan, which has reproductions of carvings from Mayan ruins. The Iberostar offers excellent value and provides travelers with that comfortable home-away-from-home feel. Featuring a Kids Club, refreshing pools, specialty dining, nearby golf, a luxury spa, honeymoon bonuses, and a picturesque beachfront location, this Riviera Maya hotel is ideal for families, couples, and groups.
Location: On the beach, 5 minutes to Playa del Carmen, 60 minutes to Cancun, 45 minutes from the airport.

Highlights
  • Lush, tropical grounds with birds and animals
  • Beautiful white sand beach 
  • Kids Activities 
  • AAA Three Diamond Award
  • Free Wi-Fi

tripadvisor Traveler Reviews
  • Michelle B : Burlington, Canada
Best of both worlds .. beautiful beaches and lush property

We just arrived back after a 10 day stay at the Iberostar Quetzal property .. my first time at the Iberostar chain of resorts and it did not disappoint. This is my third time down to the Mayan and this hotel is a great option - the location is awesome, five minutes via taxi to 5th Ave. in downtown Playa Del Carmen and right in the middle of Cancun and Tulum.We traveled as a family of 13 + another family of 5 .. kids ranging from 4 to 10.We stayed in building 21, and if I returned I would strongly recommend 21 or 22 based on their location, however the property is not so large that any one building would be bad.There are plenty of loungers both pool and beach side, there are lounge beds and they are scarce - so if you want one of those you need to be around 5:30am. Pools were very clean and never over crowded. There is a small kids pool area, it's enough but not huge. There is also an adults only pool with a swim up bar if your looking for some 'quiet aka party' time.The beach is HUGE, and the ocean was awesome - not the best for small children but if you come prepared they can still have lots of fun.My only complaint - and not really one was the buffet .. the food was good, but the options were limited. The Italian and Mexican restaurants are must have's.And last but not least is the wild life and the grounds - this is the first time I have ever been somewhere with so much wild life, and true wild - not locked up and just living throughout the grounds. There are two families of howler monkeys that make their rounds daily, and plenty of birds (including flamingo's), agouti and coati's. The grounds are lush with waterfalls and makes your overall experience quite relaxing.We will definitely be back!

  • mindy_06_06 : Edmonton, Canada
Great property but horrible food

I was there Feb 3-11, 2017. The property was amazing. Every time we walked between our room & the pool/ beach we were amazed at the sightings of monkeys, variety of land birds & other small animals. There is also 150 year old turtle on site. We connected with Adriana & Eduardo from Lomis Travel at the resort who booked all of our excursions. They were so helpful with planning our stay & going off the property to purchase items we needed/ forgot to bring with us. I would recommend guests access their services as they never steered us wrong. The 3 others I travelled with had no issues with the food & thought it was ok. I am a bit of a fussy eater & did manage to find something to eat at each meal. I did get sick after eating chicken nuggets that were not cooked fully. The food even at the specialty restaurants was not the best. Most of the food was either over or under cooked. I was surprised that an Iberistar did not have proper food warmers (the buffets had the pans sitting on warming slabs) & good was often cold. I sat in on the Iberostar Rewards Program only because they gave away $150 USD gift cards for listening to the presentation & the $ can be spent at any store on the resort.

  • Linda R : Swift Current, Canada
TOTALLY FANTASTIC

My friend and I spent 2 fabulous weeks at the Quetzal. Food was great and the beach was beautiful. But what made our vacation so memorable was the star friends beach staff. Edu was so genuine and friendly. What a great asset to the program. Karlos made a person feel special and all those Zumba and dance moves look easy. Alexes was another of the star friends that had a comfortable smile and amazing athletic abilities. Edgar had a big hola for us every morning that made our day. Luis made us laugh with his antics and Lester had a big wave for us as he passed by. These employees work many long hours on the beach sharing smiles and then they return in the evening to perform in the entertainment. And they are fantastic at that also. So much talent in each of them. I hope they realize how amazing they all are and so appreciated. I wish they were able to have more music on the beach and pool area. Mexico is known for its music but it was only played for the dance sessions and then at a reduced volume. All in all a totally fantastic vacation. Can't wait to return.

  • smithman123 : Port Hope, Canada
Excellent resort- Hope to return soon!

This resorts is one of the best all inclusives I have visited. It has a jungle feel throughout and the wildlife is plentiful! We seen a variety of animals up close including some very cool encounters with monkeys! The staff however is what makes this place absolutely amazing ! All the staff memebers had a smile and everyone said "hola." The activity staff were really the ones that made the entire trip a memorable one. They worked tirelessly all day and throughout the night to put on activities and shoes. Most notably of all of them are Louis aka "Obama" and Karlos, Iberostar is lucky to have them on their staff ! The shows that they put on nightly resemble those of a vegas casino and the performers are obliviously professionals. I would recommend this resort to any family looking for a great time with tons to do! I hope to visit again within the coming months!

  • Liz K : Aberdeen, Scotland, United Kingdom
BRILLIANT

just back from 2 weeks here - cannot fault the place at all - from the moment you arrived (with the cocktail waiting for you at check in) to the time we left. Staff all very friendly and helpful. The Reps were just amazing - don't know where they get the energy from - on the go morning, noon and night entertaining everyone. They included everyone but weren't pushy if you didn't want to join in their fun times. The shows at night started off with the children's entertainment (we didn't have any kids so can't comment) then the bingo, then the awards for the winners of the games that day followed by a show - the Boogie Nights and Broadway shows were really good. Met a lot of really nice people, mostly from Canada and America - these guys know how to party!! Waitress service round by the pool and also the beach which is a nice touch as well. Rooms were cleaned every day and the mini bar stocked up. Room was big and roomy and plenty of space for the 3 of us. The monkeys on the balcony also kept us amused with their antics. Lots of animals roaming around which was lovely as well. One warning - beware - the adult pool bar can get you affy drunk!!!Till the next time guys - adios and gracias :)

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • 24 hour snacks
  • A la carte dining w/reservations
  • All drinks (domestic beer and cocktails, select international brands, house wine with meals, 24-hours)
  • Room service from 11am-11pm
  • Sailing
  • Hobie cats
  • Windsurfing
  • Kayaking
  • Canoeing
  • Snorkeling
  • Waterpolo
  • Introductory scuba diving lesson
  • Tennis
  • Use of bicycles
  • Volleyball
  • Soccer
  • Exercise classes (Aerobics)
  • Spanish lessons
  • Dance lessons
  • Daily activities
  • Nightly entertainment
  • 350 rooms in Tucan section & 350 rooms in Quetzal section all in Villa style 3-storey buildings
  • 2 buffet restaurants
  • 5 a la carte restaurants: Steakhouse, Mexican, Italian and Grill, dress code & reservations required
  • 6 bars
  • Disco
  • 3 pools including 1 Adults only pool with swim-up bar and 1 Children's pool
  • Tennis courts (lit) 
  • Boutiques
  • Gift shop
  • Fitness facilities
  • Steamroom
  • Jacuzzis
  • Beauty salon
  • Spa
  • Dive shop on-site
  • Scuba diving on-site (fee)
  • Meeting and conference rooms (fee)
  • Free Wi-Fi 
  • Currency exchange
  • Travel agency
  • 18-hole golf course 10 minutes away

Hotel Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Balcony with garden or jungle views
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Iron & Ironing board
  • Bathroom with shower
  • Complimentary Wi-Fi access

Junior Suite Oceanfront

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Iron & Ironing board
  • Balcony with oceanview
  • Upgraded mini-bar including flavored bottled water and snacks
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathroom with shower
  • Located near the beach and pool area
  • Complimentary Wi-Fi access
  • Bathrobes and slippers
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay

Superior Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 1 King or 2 Double beds
  • Ceiling fan
  • Iron & Ironing board
  • Balcony with garden or jungle views
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Hair dryer
  • Bathroom with shower
  • Located near the beach and pool area
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay

Family Room

  • Maximum Number of Adults 6
  • Maximum Number of Children 2
  • Maximum Occupancy 6
  • Air-conditioned
  • Connecting rooms, one with 2 double beds and the other with 1 king bed
  • Ceiling fan
  • Iron & Ironing board
  • Hair dryer
  • Balcony with garden or jungle views
  • Bathroom with shower
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathrobe
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay
  • Priority dinner reservations at specialty restaurants
  • Family amenities (childrens items)
  • Microwave (available upon request and subject to availability)
  • Minimum Occupancy 4
  • Minimum Adults 4
  • Minimum Child 1

Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 1 King bed
  • Ceiling fan
  • Iron & Ironing board
  • Hair dryer
  • 2 sofas
  • Balcony with garden or jungle views
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathroom with shower
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay
  • Bathrobes and slippers

Superior Oceanfront Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Iron & Ironing board
  • Hair dryer
  • 1 King or 2 Double beds
  • Terrace with a oceanview
  • Direct beach access
  • Upgraded mini-bar including flavored bottled water and snacks
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathrobes and slippers
  • Bathroom with shower
  • Located on the ground floor
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay

Restaurants

La Gondola

  • a la carte for dinner
  • Italian
  • Reservations required
  • Dress code (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)

La Marimba

  • a la carte for dinner
  • Steakhouse
  • Reservations required
  • Casual dress code

Mare Nostrum

  • a la carte for dinner
  • Mediterranean
  • Reservations required
  • Dress code

Bonsai

  • a la carte for dinner
  • Japanese
  • Reservations required
  • Dress code (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)

Cozumel

  • Buffet for breakfast, lunch and dinner
  • International

La Hacienda

  • a la carte for dinner
  • Mexican
  • Reservations required, Dress code (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)

Tulum

  • Buffet for breakfast, lunch
  • International

Bars

  • El Paso Lobby bar
  • La Plaza Theatre bar
  • El Kiosco Beach bar
  • La Cascada Swim-up bar
  • Tikal Lobby bar
  • La Mascara Sports bar
  • Uxmal Beach bar

Kids Deals - Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, including Movies, Arts and Crafts, and Sports Games. Playground and kids' pool. Babysitting available (fee).

Child Policy

The following conditions will apply to child rates:

  • Child rates will apply for children ages 3-12
  • There must be one full paying adult in each room to receive the child rate


Child rates will be determined as follows:

  • One child sharing room with two adults, the child pays special rate of the double adult rate
  • One child and one adult in the same room, the child pays special rate of the double adult rate and the adult pays the adult single rate
  • Two children with one adult in the same room, the children will pay special rate of the adult double rate and the adult will pay the adult single rate

Spa Treatments

  • Aromatherapy
  • Facial treatments
  • Manicure treatments
  • Pedicure treatments
  • Reflexology
  • Steam room
  • Spa
  • Seaweed wrap
  • Massages

Exchange Privileges - Guests staying at this hotel can also enjoy the facilities of the Iberostar Paraiso del Mar/Beach or the Iberostar Cozumel (until 6pm). Transportation is not included.

Honeymooners - Bottle of Champagne, Fruit basket & IBEROSTAR gift. Request when booking. Requires proof of marriage certificate at check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Iberostar Quetzal
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Iberostar Quetzal Playacar
Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.