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Iberostar Quetzal

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Iberostar Quetzal, is a perfect family-oriented resort geared for families with children. The grounds have a very outdoorsy feel. There is exotic wildlife teeming everywhere, which adds a nice touch to the resort. A lot of the entertainment held are geared more for kids. Great buffet items available. Make sure to check out the Japanese and Steakhouse a la carte restaurants, as they offer quality food and great entertainment. Great pool with plenty of activities to do.


Overview
A stunning hotel, in beautiful natural surroundings, on the white sands of Playacar Beach. Tropical gardens with birds and wildlife, and winding pools complete the picture. The hotel has two distinct halves: the Quetzal, which features colonial-style paintings and furniture, and the Tucan, which has reproductions of carvings from Mayan ruins. The Iberostar offers excellent value and provides travelers with that comfortable home-away-from-home feel. Featuring a Kids Club, refreshing pools, specialty dining, nearby golf, a luxury spa, honeymoon bonuses, and a picturesque beachfront location, this Riviera Maya hotel is ideal for families, couples, and groups.
Location: On the beach, 5 minutes to Playa del Carmen, 60 minutes to Cancun, 45 minutes from the airport.

Highlights
  • Lush, tropical grounds with birds and animals
  • Beautiful white sand beach 
  • Kids Activities 
  • AAA Three Diamond Award
  • Free Wi-Fi

tripadvisor Traveler Reviews
  • SKHudson : Falmouth, ME
Well Done Iberostar, Except…

We recently returned from a week-long stay at the Iberostar Quetzal. We are long time Iberostar customers. I booked the hotel through TripGuy and got a great rate. And just like all the other times I booked with TripGuy, the service I received from Mitch and his staff was top notch - see my review of TripGuy at the bottom. I also booked our private airport transfers with USA Transfers. We’ve used them at least 4 times – they are great.We always stay at moderately priced resorts simply because we’re on a budget and the price point works for us. The 4 things we look for at an all-inclusive resort are: cleanliness, service, quality/selection of food, and a nice beach. My grades are as follows:Cleanliness: AThe room was always very clean. Martha, our housekeeper, did a great job. The restaurants, bar areas, pool, beach, and public restrooms were regularly attended to. Everywhere I looked, someone was cleaning, painting, wiping floors, repairing etc. Service: A+The service was excellent – the front desk, wait staff, bar tenders, entertainment staff, and fitness staff were all great. I’m going to single out Francisco, Edi, and Francisco (yes, 2 Franciscos) in the buffet, Victor on the fitness staff, and Karlos and Gari on the entertainment staff – well done. Food: A-The food was very good, and plentiful, with endless selections. My favorite meal was breakfast - pretty much anything you can imagine. There was some repetition for lunch and dinner, but I could always find something different for each meal. Beach: AThe beach is beautiful, period. On the Negative Side:The moment we arrived we were greeted with a big smile by a member of the customer service staff. I thought to myself, "wow, this is great". It made me feel special. This person arranged to have beers brought to us immediately, told us to check-in, then come see her so she could take care of our dinner reservations. Well, it turns out she had an ulterior motive - try to sell us some type of “timeshare”. I was disappointed and felt somewhat used. They also called the room the next morning to see if we’d come to a “presentation”, and woke my wife, who was trying to sleep because she wasn’t feeling well. Shame on you Iberostar! Please stop doing this. You will only end up alienating your customers.Final Thoughts:The staff at the Iberostar Quetzal runs a pretty tight ship – well done. TripGuy: As promised, here's my quick review of TripGuy:I've used all the popular on-line travel booking sites - you know which ones I’m referring to because you’ve used them, too. All were pretty good for the most part. But they don’t offer personal attention and the human touch. So, once again I used TripGuy (for the fourth time). My contacts at TripGuy (Mitch, Alexis, Flo, Laura, Dylan) were fantastic from start to finish. All of my e-mails were answered – sometimes instantly - even on weekends - seriously! They were also able to make our dinner reservations at the ala carte restaurants ahead of time. Again, Mitch and his staff provided exceptional service. I contacted Mitch from Mexico while in the midst of our vacation because the ladies were thinking of staying 2 more days. He and his staff responded promptly and were ready to make the changes had we opted to do so. The ladies ended up changing their minds, but that doesn’t change the fact that TripGuy was there for us. Thanks Mitch and Flo! I will continue to skip all the other sites and just go straight to TripGuy. Have you used TripGuy yet? What are you waiting for?? Do yourself a favor and contact them - you'll be glad you did!

  • William E : Parker
Loved the Iberostar Quetzal

This was a wonderful hotel and everyone was fantastic. Special kudos to our Concierges Gerry and Milo. They helped us immeasurably. Also great kudos to Hector and Louis in the Gym, Edgar (our towel person), Ivan in Archery and Adrianna at the pool.The surroundings are lush and we loved all of the animals! We will be back!

  • christina_gonzalez71 :
20 year vow renual

We would tell anyone to stay here! First of all the wedding coordinator Reyna made sure our vow renual was perfect! She was so sweet! The rooms are very comfortable, and the food is amazing!! Staff was super friendly and helpful! A big shout out to Williams, and Santos's!! If you go there make sure to say hello to these guys! Pool bar and beach bar! Alos at the Itailian restaurant!! Maricelo was so sweet me kind! By far the best resort as far as staff goes!! Minutes away from downtown Playa and 5th Ave.. we stayed for 10 days and could have stayed longer!! Hats off to the hotel staff and management! Javier I am guessing is the manager of the Buffets and pool. Are! He is there all day andAlways smiling!! This place was AMAZING!

  • mkyutzy :
Decent

Overall fairly decent resort. Biggest problem was the room temperature. The thermostats are preset and there is no way to turn the temperature cooler since when you try to lower the temperature, it will go no further.

  • Christina G :
Gonzalez Vow Renual

We did our vow renual here. I must say that Reyna the wedding coordinator was amazing! She made everything perfect ! Also if you stay here make sure to hit the hidden pool bar and say hi to Santos! He is awesome and so kind. If you are by the beach say hello to Williams he bartended our reception and he was so much fun and did an amazing job!! Our last person is Marico he works at the Italian restaurant ! This guy remembered us from our wedding dinner and is wonderful! These people work so hard and yet always smile and make you feel so welcome! We will definitely be back!!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • 24 hour snacks
  • A la carte dining w/reservations
  • All drinks (domestic beer and cocktails, select international brands, house wine with meals, 24-hours)
  • Room service from 11am-11pm
  • Sailing
  • Hobie cats
  • Windsurfing
  • Kayaking
  • Canoeing
  • Snorkeling
  • Waterpolo
  • Introductory scuba diving lesson
  • Tennis
  • Use of bicycles
  • Volleyball
  • Soccer
  • Exercise classes (Aerobics)
  • Spanish lessons
  • Dance lessons
  • Daily activities
  • Nightly entertainment
  • 350 rooms in Tucan section & 350 rooms in Quetzal section all in Villa style 3-storey buildings
  • 2 buffet restaurants
  • 5 a la carte restaurants: Steakhouse, Mexican, Italian and Grill, dress code & reservations required
  • 6 bars
  • Disco
  • 3 pools including 1 Adults only pool with swim-up bar and 1 Children's pool
  • Tennis courts (lit) 
  • Boutiques
  • Gift shop
  • Fitness facilities
  • Steamroom
  • Jacuzzis
  • Beauty salon
  • Spa
  • Dive shop on-site
  • Scuba diving on-site (fee)
  • Meeting and conference rooms (fee)
  • Free Wi-Fi 
  • Currency exchange
  • Travel agency
  • 18-hole golf course 10 minutes away

Hotel Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Balcony with garden or jungle views
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Iron & Ironing board
  • Bathroom with shower
  • Complimentary Wi-Fi access

Junior Suite Oceanfront

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Iron & Ironing board
  • Balcony with oceanview
  • Upgraded mini-bar including flavored bottled water and snacks
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathroom with shower
  • Located near the beach and pool area
  • Complimentary Wi-Fi access
  • Bathrobes and slippers
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay

Superior Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 1 King or 2 Double beds
  • Ceiling fan
  • Iron & Ironing board
  • Balcony with garden or jungle views
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Hair dryer
  • Bathroom with shower
  • Located near the beach and pool area
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay

Family Room

  • Maximum Number of Adults 6
  • Maximum Number of Children 2
  • Maximum Occupancy 6
  • Air-conditioned
  • Connecting rooms, one with 2 double beds and the other with 1 king bed
  • Ceiling fan
  • Iron & Ironing board
  • Hair dryer
  • Balcony with garden or jungle views
  • Bathroom with shower
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathrobe
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay
  • Priority dinner reservations at specialty restaurants
  • Family amenities (childrens items)
  • Microwave (available upon request and subject to availability)
  • Minimum Occupancy 4
  • Minimum Adults 4
  • Minimum Child 1

Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 1 King bed
  • Ceiling fan
  • Iron & Ironing board
  • Hair dryer
  • 2 sofas
  • Balcony with garden or jungle views
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathroom with shower
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay
  • Bathrobes and slippers

Superior Oceanfront Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Iron & Ironing board
  • Hair dryer
  • 1 King or 2 Double beds
  • Terrace with a oceanview
  • Direct beach access
  • Upgraded mini-bar including flavored bottled water and snacks
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathrobes and slippers
  • Bathroom with shower
  • Located on the ground floor
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay

Restaurants

La Gondola

  • a la carte for dinner
  • Italian
  • Reservations required
  • Dress code (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)

La Marimba

  • a la carte for dinner
  • Steakhouse
  • Reservations required
  • Casual dress code

Mare Nostrum

  • a la carte for dinner
  • Mediterranean
  • Reservations required
  • Dress code

Bonsai

  • a la carte for dinner
  • Japanese
  • Reservations required
  • Dress code (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)

Cozumel

  • Buffet for breakfast, lunch and dinner
  • International

La Hacienda

  • a la carte for dinner
  • Mexican
  • Reservations required, Dress code (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)

Tulum

  • Buffet for breakfast, lunch
  • International

Bars

  • El Paso Lobby bar
  • La Plaza Theatre bar
  • El Kiosco Beach bar
  • La Cascada Swim-up bar
  • Tikal Lobby bar
  • La Mascara Sports bar
  • Uxmal Beach bar

Kids Deals - Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, including Movies, Arts and Crafts, and Sports Games. Playground and kids' pool. Babysitting available (fee).

Child Policy

The following conditions will apply to child rates:

  • Child rates will apply for children ages 3-12
  • There must be one full paying adult in each room to receive the child rate


Child rates will be determined as follows:

  • One child sharing room with two adults, the child pays special rate of the double adult rate
  • One child and one adult in the same room, the child pays special rate of the double adult rate and the adult pays the adult single rate
  • Two children with one adult in the same room, the children will pay special rate of the adult double rate and the adult will pay the adult single rate

Spa Treatments

  • Aromatherapy
  • Facial treatments
  • Manicure treatments
  • Pedicure treatments
  • Reflexology
  • Steam room
  • Spa
  • Seaweed wrap
  • Massages

Exchange Privileges - Guests staying at this hotel can also enjoy the facilities of the Iberostar Paraiso del Mar/Beach or the Iberostar Cozumel (until 6pm). Transportation is not included.

Honeymooners - Bottle of Champagne, Fruit basket & IBEROSTAR gift. Request when booking. Requires proof of marriage certificate at check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Iberostar Quetzal
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Iberostar Quetzal Playacar
Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.