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Iberostar Tucan

Resort Map
DISCLAIMER : Escapes.ca makes every effort to ensure that the hotel information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Iberostar Tucan, is a perfect family-oriented resort geared for families with children. The grounds have a very outdoorsy feel. There is exotic wildlife teeming everywhere, which adds a nice touch to the resort. A lot of the entertainment held is geared more for kids. Great buffet items available. Make sure to check out the Japanese and Steakhouse a la carte restaurants, as they offer quality food and great entertainment. Great pool with plenty of activities to do.


Overview
A stunning hotel, in beautiful natural surroundings, on the white sands of Playacar Beach. Tropical gardens with birds and wildlife, and winding pools complete the picture. The hotel has two distinct halves: the Quetzal, which features colonial-style paintings and furniture, and the Tucan, which has reproductions of carvings from Mayan ruins. The Iberostar offers excellent value and provides travelers with that comfortable home-away-from-home feel. Featuring a Kids Club, refreshing pools, specialty dining, nearby golf, a luxury spa, honeymoon bonuses, and a picturesque beachfront location, this Riviera Maya hotel is ideal for families, couples, and groups.

Location: On the beach, 5 minutes to Playa del Carmen, 60 minutes to Cancun, 45 minutes from the airport.

Highlights
  • Lush, tropical grounds with birds and animals
  • Beautiful white sand beach 
  • Kids Activities 
  • AAA Three Diamond Award
  • Free Wi-Fi 

tripadvisor Traveler Reviews
  • AyLuc :
great stay! Kids club is amazing!

The heart of this place is the people. Everybody (culture) is nice, oriented to the tourist, and well intended. We went with a 2 and a 4 year old. The 4 year old had a blast in the kids club!!! If need be, we had a babysitter (Adriana) who was amazing when we went snorkelling. At kids club they do activities, lunch together, walks, swim, and almost every night they put up a show!! Alan, Fer, "pati" and "nana", as our daughter called them, go well above and beyond their duty and make the vacation truly special!! Kudos to them!! Our daughter felt really close to them. The rest of the "start friends" entertainers are amazing, all around the resort familiarizing with people. It is truly a warm and welcoming place. Fun 24/7 or quiet if you choose.The beach is amazing, as it is that area. The swimming pool is huge and nice. Rooms are perfect, plenty of hot water, and no issues. If there are any, staff is there to solve it.Food is AMAZING!!! The buffet is so varied, and quality top notch. Well above what you pay for. And there is never a wait to eat given the several restaurant options.Location is great, can organize tours from there, walk in Playacar or playa del carmen proper (can walk there 4 km or ride a cab for USD 7). For a family, this place is perfect.Oh, and the setting is nestled in a rainforest they preserved which you cross on the way to the beach, full of wildlife, and beautiful!!Can't go wrong with this place. Travelled from USALucio

  • KarlyP18 : Sturgeon Bay, Wisconsin
Wonderful experience, 1st time in Mexico

So happy with Iberostar. We were so close to the ocean, the food was delicious and the employees were wonderful as it seemed they truly loved their jobs. Star friends were great as I danced on the beach every day for a week.

  • Man537 : Val d'Or, Canada
First time to Mexico

Loved my first trip to Mexico and my stay at Quetzal. This is an excellent resort with LOTS of really super, friendly and helpful staff all over the site. Buffets always have a wide variety of foods to choose from, Yum Yum! Lots of places to get a great massage and a well equipped SPA for ultimate relaxation. One of the unique and interesting features is the jungle environment right in the heart of the resort. Monkeys, all sorts of birds, Iguanas, turtle and other little fury creatures. Truly wonderful and relaxing just to walk on all the different paths through out the resort. My room (2005) needs to get darker curtains as the actual ones do not darken at all... But that is the only con I can think of.

  • Goingmyway967 : Saint Thomas, Canada
Needs improvement

Just returned from a week stay at Quetzal. Here is my take on the resort.ProCheck in and out was quick. Make sure you budget for the 20 pesos per day per room of your stay for the new environment fee.All staff were friendly.Grounds were well kept.Room was large and cleaned properly.Lots of chairs and shades. No need to get up early to get one.Pool and beach refreshment services were quick. Actually the waitresses were so efficient that if you might get royally drunk before noon!!Lovely large sandy beach.ConFood quality and variety was not as good as other Iberostars we have used.Seafood used with some of the dishes was spoiled.House wines were just barely drinkable.Unable to get into specialty restaurants without a reservation even when the restaurants were half empty.

  • riverparks : Edmonton, Alberta
A Quality All-Inclusive

...but not perfect. Building 26, room 42 is conveniently located, but exposed to the sound of the entertainment theatre shows (loud base): however, we used earplugs and slept quite well anyway. We loved the buffet meals--so much variety, and beautifully presented (on a sushi night where caviars were available, the desserts were prepared to look like sushi as well.) Playacar beach is gorgeous, with wide white sands and easy walking in either direction. Located within a 10 minutes walk to a shopping area, and a half-hour stroll to Playa del Carmen, the location is very convenient. There was an abundance of loungers around the pools, and many palapas on the beach. There were howler monkeys (sound like dogs barking), peacocks, and other wildlife such as agoutis, in the landscaped grounds, which we found very nice.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch and dinner daily
  • 24 hour snacks
  • A la carte dining w/reservations
  • All drinks (domestic beer and cocktails, select international brands, house wine with meals, 24-hours)
  • Room service from 11am-11pm
  • Sailing
  • Hobie cats
  • Windsurfing
  • Kayaking
  • Canoeing
  • Snorkeling
  • Waterpolo
  • Introductory scuba diving lesson
  • Tennis
  • Use of bicycles
  • Volleyball
  • Soccer
  • Exercise classes (Aerobics)
  • Spanish lessons
  • Dance lessons
  • Daily activities
  • Nightly entertainment
  • 350 rooms in Tucan section & 350 rooms in Quetzal section all in Villa style 3-storey buildings
  • 2 buffet restaurants
  • 5 a la carte restaurants: Steakhouse, Mexican, Italian and Grill, dress code & reservations required
  • 6 bars
  • Disco
  • 4 pools including 1 Adults only pool with swim-up bar and 1 Children's pool
  • Tennis courts (lit) 
  • Boutiques
  • Gift shop
  • Fitness facilities
  • Steamroom
  • Jacuzzis
  • Beauty salon
  • Spa
  • Dive shop on-site
  • Scuba diving on-site (fee)
  • Meeting and conference rooms (fee)
  • Free Wi-Fi
  • Currency exchange
  • Travel agency
  • Parking
  • 18-hole golf course 10 minutes away

Hotel Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Balcony with garden or jungle views
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Iron & Ironing board
  • Bathroom with shower
  • Complimentary Wi-Fi access

Junior Suite Oceanfront

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Iron & Ironing board
  • Balcony with oceanview
  • Upgraded mini-bar including flavored bottled water and snacks
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathroom with shower
  • Located near the beach and pool area
  • Complimentary Wi-Fi access
  • Bathrobes and slippers
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay

Superior Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 1 King or 2 Double beds
  • Ceiling fan
  • Iron & Ironing board
  • Balcony with garden or jungle views
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Hair dryer
  • Bathroom with shower
  • Located near the beach and pool area
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay

Family Room

  • Maximum Number of Adults 6
  • Maximum Number of Children 2
  • Maximum Occupancy 6
  • Air-conditioned
  • Connecting rooms, one with 2 double beds and the other with 1 king bed
  • Ceiling fan
  • Iron & Ironing board
  • Hair dryer
  • Balcony with garden or jungle views
  • Bathroom with shower 
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathrobe
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay
  • Priority dinner reservations at specialty restaurants
  • Family amenities (childrens items)
  • Microwave (available upon request and subject to availability)
  • Minimum Occupancy 4
  • Minimum Adults 4
  • Minimum Child 1

Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 1 King bed
  • Ceiling fan
  • Iron & Ironing board
  • Hair dryer
  • 2 sofas
  • Balcony with garden or jungle views
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathroom with shower
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay
  • Bathrobes and slippers

Superior Oceanfront Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Iron & Ironing board
  • Hair dryer
  • 1 King or 2 Double beds
  • Terrace with a oceanview 
  • Direct beach access
  • Upgraded mini-bar including flavored bottled water and snacks
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathrobes and slippers
  • Bathroom with shower
  • Located on the ground floor
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay

Restaurants

La Gondola

  • a la carte for dinner
  • Italian
  • Reservations required
  • Dress code (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)

La Marimba

  • a la carte for dinner
  • Steakhouse
  • Reservations required
  • Casual dress code

Mare Nostrum

  • a la carte for dinner
  • Mediterranean
  • Reservations required
  • Dress code

Bonsai

  • a la carte for dinner
  • Japanese
  • Reservations required
  • Dress code (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)

Cozumel

  • Buffet for breakfast, lunch and dinner
  • International cuisine

La Hacienda

  • a la carte for dinner
  • Mexican
  • Reservations required
  • Dress code (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)

Tulum

  • Buffet for breakfast, lunch
  • International cuisine

Bars

  • El Paso Lobby bar
  • La Plaza Theatre bar
  • El Kiosco Beach bar
  • La Cascada Swim-up bar
  • La Mascara Sports bar 
  • Uxmal Beach bar

Kids Deals - Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, including Movies, Arts and Crafts, and Sports Games. Playground and kids' pool. Babysitting available (fee).

Child Policy

The following conditions will apply to child rates:

  • Child rates will apply for children ages 3-12
  • There must be one full paying adult in each room to receive the child rate


Child rates will be determined as follows:

  • One child sharing room with two adults, the child pays special rate of the double adult rate
  • One child and one adult in the same room, the child pays special rate of the double adult rate and the adult pays the adult single rate
  • Two children with one adult in the same room, the children will pay special rate of the adult double rate and the adult will pay the adult single rate

Spa Treatments

  • Aromatherapy
  • Facial treatments
  • Manicure treatments
  • Pedicure treatments
  • Reflexology
  • Steam room
  • Spa
  • Seaweed wrap
  • Massages

Exchange Privileges - Guests staying at this hotel can also enjoy the facilities of the Iberostar Paraiso del Mar/Beach or the Iberostar Cozumel (until 6pm). Transportation is not included.

Honeymooners - Bottle of Champagne, Fruit basket & IBEROSTAR gift. Request when booking. Requires proof of marriage certificate at check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Iberostar Tucan
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Iberostar Quetzal Playacar
Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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