Iberostar Tucan

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Iberostar Tucan, is a perfect family-oriented resort geared for families with children. The grounds have a very outdoorsy feel. There is exotic wildlife teeming everywhere, which adds a nice touch to the resort. A lot of the entertainment held is geared more for kids. Great buffet items available. Make sure to check out the Japanese and Steakhouse a la carte restaurants, as they offer quality food and great entertainment. Great pool with plenty of activities to do.


Overview
A stunning hotel, in beautiful natural surroundings, on the white sands of Playacar Beach. Tropical gardens with birds and wildlife, and winding pools complete the picture. The hotel has two distinct halves: the Quetzal, which features colonial-style paintings and furniture, and the Tucan, which has reproductions of carvings from Mayan ruins. The Iberostar offers excellent value and provides travelers with that comfortable home-away-from-home feel. Featuring a Kids Club, refreshing pools, specialty dining, nearby golf, a luxury spa, honeymoon bonuses, and a picturesque beachfront location, this Riviera Maya hotel is ideal for families, couples, and groups.

Location: On the beach, 5 minutes to Playa del Carmen, 60 minutes to Cancun, 45 minutes from the airport.

Highlights
  • Lush, tropical grounds with birds and animals
  • Beautiful white sand beach 
  • Kids Activities 
  • AAA Three Diamond Award
  • Free Wi-Fi 

tripadvisor Traveler Reviews
  • WSCo1234 : Denver, Colorado
Quetzal - a great place for #13. Thirteen is not unlucky for us!!!!

We returned to the Iberostar Quetzal for yes...our 13th visit. Some people may think the number 13 is unlucky, but not for us. It was once again an amazing stay at the Iberostar Quetzal property. Our check in went so smooth. We were greeted with smiles and a fabulous refreshing Congo drink. We were on the way to our room in less than 5 minutes. Thanks!!! This year we decided to book and ocean front room and it was worth the extra $. Our room was amazing with a beautiful view of the water. LOVED IT!Our stay was so relaxing. We don't do excursion much anymore, because we have done them all in the past visits to the Quetzal/Tucan. We were on the beach every day. The beach at Quetzal/Tucan is amazing. There was little seaweed but that didn't stop us from playing in the water every day. That is part of nature.Every morning the grounds staff cleaned up the trash on the beach left from the visitors the night before. Sad that people can't pick up after themselves. The grounds keepers did a great job of keeping the beach and the grounds clean. Thanks!!!We had great weather for most of the week. We only had 1 day of rain which really didn't matter...hey you are in MEXICO!!! The staff still had plenty for us to do even though it was raining. If you didn’t feel like doing anything during the rain…It was Siesta time!!!We enjoyed the Japanese, Mexican and Steak Specialty restaurants this year. The food was all great - cooked perfectly. The buffets and beach grill were good, we always found something to eat for breakfast, lunch and dinner. No complaints here!I want to thank the entire staff. They all work so hard to please all the visitors. They do an amazing job and always have a smile on their faces. No matter what job they did, they took the time to say hello when we walked by. There are a few that I would like to THANK…Daniel - the ZUMBA KING for keeping me movingKaren - the HORSESHOE QUEEN for cheering me on when I finally got a RINGER!Pasqual - for serving great drinks at the beach bar with a smile on his face every time I saw himHilario & William - for serving us amazing drinks in the theaterRaul - for the best ISLANDER drink ever in the Tucan lobbyDahlia - for cleaning our room every day and leaving a few extra waters on requestIsabel - for serving ice cream on the beach and serving us in the beach restaurant Alberto - for treating us like VIPs every time he saw us coming to the restaurantWe are looking forward to our return to the Quetzal in June 2018. This time we are celebrating our Anniversary. What a great place for us to celebrate…in PARADISE with our Quetzal/Tucan family!This truly is our home away from home. nuestro hogar lejos del hogar mi segunda casa GRACIAS!!!

  • George B :
First time in Mexico, the best vacation ever!

Iberostar Tucan and Iberostar Quetzal are two hotels that are connected and share many common areas. Excellent organized, this resort is good for all ages. Beautiful pool, ocean, beach, receptions. Nice vegetation and animals. Great food and service. Impressed about the service at restaurant buffet Cozumel. Many thanks to CARLOS!

  • matthewdanjou : Nashua, New Hampshire
Don't go for the food

Went here with a group of friends. Overall, the resort was decent and the pool was nice. The food was pretty brutal, one of the people in our group described it as prison food and another said it tasted like our food was dredged out of yesterdays trash. If you are looking for a good deal this was priced pretty low but you do get what you pay for. The rooms were fairly outdated too, but if you're going to Mexico to hangout in your room there are other issues.

  • TravisOklahoma : Oklahoma
Great Customer Service

Second time to Iberostar Quetzal. Without exception every employee at the resort was professional, friendly, and helpful. Couldn't ask for better customer service. Everyone tries very hard to make you feel welcome and ensure you have a good time. Rooms are a little tired, but very quite and comfortable. Grounds are always spotless. Buffet food is great and you can get fed nearly 24 hours a day somewhere on the resort property. 45 minute easy walk to Playa Del Carmen via sidewalk or 30 minutes by beach. $7 cab ride each way if you would rather ride.One thing I want to mention is that during this trip, the resort tries to set you up to get a 90 minute presentation. They promote this as showing you some of the new things the resort is offering. We declined initially but after the 3rd day of getting flyers under our door we went ahead and did it. Big mistake. 90 minutes turned into 2 1/2 hours of hard core sale. What it really is, is a time share pitch disguised as an Iberostar travel club. I really resent that Iberostar took some of my valuable vacation time for this purpose although I agreed to it. I was mislead though as to it's purpose.For this reason, I won't be back to Iberostar. This property or any other.

  • Dina_2001 : Toronto
Great resort!

We stayed at the Quetzal section from October 30th to November 6th and absolutely loved this Iberostar resort. Thank you to all the staff for a great customer service. Reception, Restaurant/Bar and Star Friends employees were all very helpful and nice. The best part for us was the jungle and all the animals and birds. Monkeys were active that week and we have seen them many times. Very unique hotel with such a big variety of all the local flora and fauna made it very entertaining to walk around and explore.The beach and pool area were fantastic. We had a great weather all week and loved to spend the days on the beach playing in the waives enjoying turquoise water and hot sun. Sunrises are amazing here – come early to the beach and enjoy.Food and drinks were great for us. We did not go to any a-la-carte restaurants – but the menus looked good and settings in Mediterranean and Italian are very pretty. Buffet was more than enough for us with a lot of choices. Never had issues with food temperature –everything was hot and well prepared. Drinks menu was very good and bartenders can make you anything you ask and will gladly customize any drink for you. We loved their coffee. A lot of options and all are good. We were in block 23 which is right in the middle and close to everything. We did not experience any issues with the room keys and everything was working in the room. Room was a good size for 2 adults and a child. Maids did a great job cleaning and mini bar was always full. Entertainment here was awesome. We loved the pool games and zumba on the beach. Halloween show was very good and decorations around the resort were fun. “Haunted house” was very cool and scary! Overall, it is a great choice for a family vacation, especially with younger children. Truly tropical atmosphere is so relaxed and resort is designed so everything is conveniently located and easy to find. We loved it a lot and would love to visit again. Thank you Iberostar team for a wonderful vacation.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch and dinner daily
  • 24 hour snacks
  • A la carte dining w/reservations
  • All drinks (domestic beer and cocktails, select international brands, house wine with meals, 24-hours)
  • Room service from 11am-11pm
  • Sailing
  • Hobie cats
  • Windsurfing
  • Kayaking
  • Canoeing
  • Snorkeling
  • Waterpolo
  • Introductory scuba diving lesson
  • Tennis
  • Use of bicycles
  • Volleyball
  • Soccer
  • Exercise classes (Aerobics)
  • Spanish lessons
  • Dance lessons
  • Daily activities
  • Nightly entertainment
  • 350 rooms in Tucan section & 350 rooms in Quetzal section all in Villa style 3-storey buildings
  • 2 buffet restaurants
  • 5 a la carte restaurants: Steakhouse, Mexican, Italian and Grill, dress code & reservations required
  • 6 bars
  • Disco
  • 4 pools including 1 Adults only pool with swim-up bar and 1 Children's pool
  • Tennis courts (lit) 
  • Boutiques
  • Gift shop
  • Fitness facilities
  • Steamroom
  • Jacuzzis
  • Beauty salon
  • Spa
  • Dive shop on-site
  • Scuba diving on-site (fee)
  • Meeting and conference rooms (fee)
  • Free Wi-Fi
  • Currency exchange
  • Travel agency
  • Parking
  • 18-hole golf course 10 minutes away

Hotel Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Balcony with garden or jungle views
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Iron & Ironing board
  • Bathroom with shower
  • Complimentary Wi-Fi access

Junior Suite Oceanfront

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Iron & Ironing board
  • Balcony with oceanview
  • Upgraded mini-bar including flavored bottled water and snacks
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathroom with shower
  • Located near the beach and pool area
  • Complimentary Wi-Fi access
  • Bathrobes and slippers
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay

Superior Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 1 King or 2 Double beds
  • Ceiling fan
  • Iron & Ironing board
  • Balcony with garden or jungle views
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Hair dryer
  • Bathroom with shower
  • Located near the beach and pool area
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay

Family Room

  • Maximum Number of Adults 6
  • Maximum Number of Children 2
  • Maximum Occupancy 6
  • Air-conditioned
  • Connecting rooms, one with 2 double beds and the other with 1 king bed
  • Ceiling fan
  • Iron & Ironing board
  • Hair dryer
  • Balcony with garden or jungle views
  • Bathroom with shower 
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathrobe
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay
  • Priority dinner reservations at specialty restaurants
  • Family amenities (childrens items)
  • Microwave (available upon request and subject to availability)
  • Minimum Occupancy 4
  • Minimum Adults 4
  • Minimum Child 1

Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 1 King bed
  • Ceiling fan
  • Iron & Ironing board
  • Hair dryer
  • 2 sofas
  • Balcony with garden or jungle views
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathroom with shower
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay
  • Bathrobes and slippers

Superior Oceanfront Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Iron & Ironing board
  • Hair dryer
  • 1 King or 2 Double beds
  • Terrace with a oceanview 
  • Direct beach access
  • Upgraded mini-bar including flavored bottled water and snacks
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathrobes and slippers
  • Bathroom with shower
  • Located on the ground floor
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay

Restaurants

La Gondola

  • a la carte for dinner
  • Italian
  • Reservations required
  • Dress code (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)

La Marimba

  • a la carte for dinner
  • Steakhouse
  • Reservations required
  • Casual dress code

Mare Nostrum

  • a la carte for dinner
  • Mediterranean
  • Reservations required
  • Dress code

Bonsai

  • a la carte for dinner
  • Japanese
  • Reservations required
  • Dress code (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)

Cozumel

  • Buffet for breakfast, lunch and dinner
  • International cuisine

La Hacienda

  • a la carte for dinner
  • Mexican
  • Reservations required
  • Dress code (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)

Tulum

  • Buffet for breakfast, lunch
  • International cuisine

Bars

  • El Paso Lobby bar
  • La Plaza Theatre bar
  • El Kiosco Beach bar
  • La Cascada Swim-up bar
  • La Mascara Sports bar 
  • Uxmal Beach bar

Kids Deals - Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, including Movies, Arts and Crafts, and Sports Games. Playground and kids' pool. Babysitting available (fee).

Child Policy

The following conditions will apply to child rates:

  • Child rates will apply for children ages 3-12
  • There must be one full paying adult in each room to receive the child rate


Child rates will be determined as follows:

  • One child sharing room with two adults, the child pays special rate of the double adult rate
  • One child and one adult in the same room, the child pays special rate of the double adult rate and the adult pays the adult single rate
  • Two children with one adult in the same room, the children will pay special rate of the adult double rate and the adult will pay the adult single rate

Spa Treatments

  • Aromatherapy
  • Facial treatments
  • Manicure treatments
  • Pedicure treatments
  • Reflexology
  • Steam room
  • Spa
  • Seaweed wrap
  • Massages

Exchange Privileges - Guests staying at this hotel can also enjoy the facilities of the Iberostar Paraiso del Mar/Beach or the Iberostar Cozumel (until 6pm). Transportation is not included.

Honeymooners - Bottle of Champagne, Fruit basket & IBEROSTAR gift. Request when booking. Requires proof of marriage certificate at check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Iberostar Tucan
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Iberostar Quetzal Playacar
Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.