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Iberostar Tucan

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
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  • Bonus
Our Opinion

The Iberostar Tucan, is a perfect family-oriented resort geared for families with children. The grounds have a very outdoorsy feel. There is exotic wildlife teeming everywhere, which adds a nice touch to the resort. A lot of the entertainment held is geared more for kids. Great buffet items available. Make sure to check out the Japanese and Steakhouse a la carte restaurants, as they offer quality food and great entertainment. Great pool with plenty of activities to do.


Overview
A stunning hotel, in beautiful natural surroundings, on the white sands of Playacar Beach. Tropical gardens with birds and wildlife, and winding pools complete the picture. The hotel has two distinct halves: the Quetzal, which features colonial-style paintings and furniture, and the Tucan, which has reproductions of carvings from Mayan ruins. The Iberostar offers excellent value and provides travelers with that comfortable home-away-from-home feel. Featuring a Kids Club, refreshing pools, specialty dining, nearby golf, a luxury spa, honeymoon bonuses, and a picturesque beachfront location, this Riviera Maya hotel is ideal for families, couples, and groups.

Location: On the beach, 5 minutes to Playa del Carmen, 60 minutes to Cancun, 45 minutes from the airport.

Highlights
  • Lush, tropical grounds with birds and animals
  • Beautiful white sand beach 
  • Kids Activities 
  • AAA Three Diamond Award
  • Free Wi-Fi 

tripadvisor Traveler Reviews
  • xsfforce :
Does Not Meet Iberostar Standards.....

After reading all the reviews and staying at Iberostar properties in the past, I expected this resort to be better than it was. We arrived around 2PM, check-in is at 3 and our room was not ready until after 4PM. We had an Oceanfront Suite, which would have been great if the ocean view wasn't blocked by trees and cabanas. This room was a little larger than the normal rooms, and that was the only plus. The toilet flushed about 60% of the time and we called to have it repaired at least five times. I tried to explain the parts needed to be changed out, as they were broken, but no one seemed to understand. I get we were in Mexico, but there was a large lack of employees who spoke any English at all. The beds were hard and on the small size. Our room also had a ton of mosquitos and other various crawling bugs in it. We weren't leaving the door open, so they were getting in through the poorly sealed doors and windows.The buffet was good and had decent choices. The buffet, like most of the other restaurants, was not air conditioned. We ended up eating at the buffet more times than we wanted to as it was almost impossible to get a reservation for our group of eight. We tried to get reservations at about 8AM and were told everything was booked. We ate at the Mexican restaurant the second night because it was our only "guaranteed" reservation. This restaurant was located by the pool and also had no air conditioning. The food was Ok, I had fish which tasted the same as the large dishes they were serving at the buffet. We ate at the Hibachi style Japanese restaurant another night. This restaurant had air conditioning, but it was not set low enough to offset the tableside cooking. This meal was also Ok, but you can get it anywhere. We never ordered room service as the menu was small and didn't have great choices.The pool was also just average. You could step in at a shallow location and then the pool suddenly dropped to more than 5 feet deep. The adult pool was also small and crowded .The music was so loud you couldn't talk to anyone you were with. I never thought I would complain about that, but because of the way it was set up you couldn't just hang out and enjoy yourself. We had one female waitress at the pool who was very good and I wish I remembered her name. We tipped her well, she returned promptly, and was very friendly.The beach here was nice and kept clean.Some of the entertainment staff were very rude, which was something I have never experienced before at a resort in Mexico. Others were over friendly...it was very odd. The nightly shows were entertaining and the bar attached to the theater was good.Overall, the service at this resort was highly lacking for an Iberostar. The grounds were nice and well maintained. The lack of A/C in most of the restaurants was a negative. The check-in and check-out process was not customer friendly and no one was very accommodating. I guess you get what you pay for. I would not stay at this resort ever again and am now questioning whether I would give Iberostar my business at all in the future.

  • supergirlteacher : Ontario
It Was Ok

Let me preface this by saying that I've been to Mexico MANY times and to a bunch of different resorts in the area, and I do a LOT of research! When I first started looking for a trip for this past March Break, the Quetzal wasn't even on my radar. Then, in one of my searches, it came up at a relatively cheap price. When I came to TripAdvisor, I was blown away by the amazing reviews so the combination sold me and I booked.This resort has many pros as well as cons and they kind of evened out for me to warrant my 'Average' review. Firstly, the Quetzal is super close to Playa Del Carmen which is a bonus if you want to go into town. As well, it is situated in the gated community of Playacar which has it's own little shopping area. This was nice for a daily walk. We usually prefer the area of Akumal but it was a nice change to be close to town.Upon arriving at the resort, you will for sure be blown away by the awesome wildlife that it's situated in. We had a peacock who basically lived on our balcony! That was cool. There are lots of paths around the resort to explore. The beach, as well, is phenomenal. The scenery and 'walkability' of this resort was great and that part would get a 5 star for sure. As is the case in 99.9% of the resorts I've stayed at in Mexico, the service was fantastic and all staff were super friendly and helpful.Upon entering our room, it did smell musty but that seems to be somewhat the norm in Mexico so it didn't really bother us. The décor was definitely dated and the wide open marble shower made for some near falls but we got used to it. We did notice some crazy biting bugs throughout the night...we both woke up with crazy bites in the mornings...it was terrible! When we first got there, we were originally excited as we were ground floor and on the side facing the main building (theatre) Now, this turned out to be not so great as it was SUPER noisy both from the theatre and from said peacock living on the balcony...yikes! We had a couple of early morning excursions and, due to that, tried to go to bed right after the show on those nights. Unfortunately, it seemed that that became the witching hour for drunk Spring Breakers who continued to party in the theatre...loud, obnoxious shouting and swearing. I don't begrudge anyone a good time but it was ridiculous and went on til all hours of the morning. I pay for higher end hotels to AVOID Spring Breakers if I can! Now, room was super close to restaurants, bars and main lobby and not too far from the pool so that was a plus.Now, onto the food. Most of the previous reviews are accurate...lots to choose from, none of it good. We ate at the main buffets, the steak house, the Mexican and the Italian. The a la cartes were a nice change from the buffet but none of them were really any better quality food. The Mexican actually had better steak than the steak house which was strange. Anyway, we didn't go hungry but we definitely didn't love any of the food. Actually, we had lunch one day at the Iberostar Cozumel and it was somewhat better. The drinks at the resort were fine...not top shelf liquor but they were fine. And for hubby, beer is beer. He didn't love the one they had on tap but it was ok.The pool was a good size and we used it to cool off daily....my poor hubby had to go out at 5am just to get us chairs though...if you didn't, there was NO way you'd get any!! It was crazy! I've never seen that at a resort before. He saw one lady come out one morning, reserve 5 chairs at one end of the pool, 5 on the beach and one of the big palalpa beds and then we didn't see her again the whole day.....none of the chairs got used at all while we were there. They definitely need to monitor that better. The atmosphere around the pool was fun...it's large enough that there are spots you could go to avoid the noise of the Animacion team. The swim up bar was cold, dirty and uninviting. I'd been SO excited for it when I saw the pics online but we only ended up going into it once.The dive shop at the resort is AWESOME!! If you want to book a snorkel or dive trip, definitely use them! I booked online with them before we went so I got a bit of a discount. They are well run, friendly and their prices are comparable to anyone else in the area. Can't recommend them enough!!The nightly shows as a whole were pretty bad. I've stayed at some resorts that had some amazing shows...this was not one of them. They were ok...a nice way to pass the evening...but definitely not a selling point.All in all, it's a fine resort. It wasn't fantastic, it wasn't terrible. Would I go back? No, definitely not. Do I regret going there? No...it was fine. The location and beauty of the area that the resort is in were good so it was fine. But, if staying in Playacar, I'd recommend one of the Riu resorts as they are a little nicer and have more amenities for the money.

  • 65Jacqueline : Amsterdam, The Netherlands
Excellent again

My husband and I are staying here for the fifth time and it is excellent again. Nice superior room at the swimming pool side, very friendly staff, excellent Star friends animation team, good food.And I discovered in the gym the excellent yoga-, streching- and pilatesclasses from fitness-instructor Luciana! Her classes are very good (as well as her aqua fitness lessons) and she gives good instructionsWe really love this Iberostar resort! Jacqueline (The Netherlands)

  • Texas-Travelers-777 : Austin, Texas
Third time and a few changes

Iberostar Quetzal is one of our favorite resorts within Playa Del Carmen. And Playa Del Carmen is one of our favorite destinations.This was our third time as this resort, with the last time being 3 years ago. We noticed a few changes since then…..The Mascara nightclub/disco is now a sports bar. Bummer! We miss being able to go dancing without leaving the resort. The sports bar that took its place is nothing to brag about; it is very small and occupies only a fraction of the building that was once the disco.The bicycle tour was eliminated from the activities schedule and they no longer have their fleet of bicycles.Internet is now free, whereas we previously had to purchase.Otherwise it’s still the same wonderful resort, and these comments are updated from my last review:QUETZAL vs. TUCAN: for some reason it is set up as two resorts….. the Quetzal rooms are on one side of the resort; the Tucan rooms on the other side are identical. Most of the shared amenities (pool, theatre, etc.) are in the middle. If you were asking “which side should I choose”, my answer would be “it doesn’t matter; it’s really all the same resort”.ROOMS: Our room was very nice. We loved our balcony overlooking the “jungle”, and that the balcony was well-covered so that we could still enjoy it on a rainy day without getting wet. A/C was not cooling the room very well, so we called the front desk and they sent someone to reprogram the thermostat, and afterwards it worked okay. Room contains a coffee maker (we didn’t use), and the mini-fridge was restocked every day with bottled water, soft drinks, and beer. There is no clock or alarm clock in the room!! FOOD: the food was very good. We didn’t try any of the restaurants because we were happy with the selection at the buffet. There is food available almost around the clock at various places within the resort. Surprisingly the buffet stays open to serve leftover dinner until around 4am.NATURE/ WILDLIFE: the resort is built around what seems like a tropical rainforest and wildlife sanctuary. So much interesting wildlife…..turtles, flamingos, peacocks, monkeys, and many other little animals. MOSQUITOS: we’ve traveled to this area more than a dozen times, and never one bite. But this time the mosquitos were a problem at the theatre during the evening show, but not during the day or around the pool and beach area. Hopefully this was a just a fluke created by the weather?SMOKING: this resort does an excellent job of maintaining a smoke-free atmosphere, and at the same time having sufficient designated areas for smokers. Of course there is no smoking in any of the rooms, but the balcony is ok. Around the pool, there are various sections in which sand-filled clay pots are placed by the chairs to serve as ashtrays. The Theatre is non-smoking, but there is a separate covered smoking area, from which to watch the evening show. ACTIVITES: excellent activities lineup! You can grab an Activities Schedules from the display right next to the towel shack by the pool, and they are available in 5 or 6 different languages. There is something going on almost every hour……. aqua gym, darts, air rifle, horseshoes, beach volleyball, water polo, bingo, etc. A few activities each day are labeled as “tournaments”, and the winners are presented with a certificate or medal at the theatre, just before the evening show. Speaking of the theatre, the evening shows are pretty good. I really enjoyed the pre-show, which involves guest participation.POOL: The pool is beautiful and spacious, with several different sections of the main pool. There is plenty of seating around the pool, and the BEST chairs I’ve ever seen. The chairs are very sturdy and made of a nice mesh fabric that dries quickly and you don’t stick to the chairs. Most of the chairs are shaded by little thatch roofs and with built-in side tables. Very nice! Also there is a separate “sports” pool for water polo, water basketball.And an “adult-only” pool with swim-up bar is tucked away in a private area that’s like a little tropical paradise. Self-serve soda and juice machines at the pool bar are very convenient. They now serve Coke products instead of Pepsi!!EXCURSIONS: I am pretty sure the Riviera Maya has the best selection of excursions than any other beach destination in the world. Anything you could want…..history, adventure, nature, water, nightlife. PLAYACAR PLAZA: a shopping center is just a short walk down the street, and even a Starbucks. BICYCLES: the resort no longer has bicycles, but you can rent them from a place located just inside the gate of the Riu Tequila (a few hotels down the street). The cost is $5 USD for a half-day, and they provide a bicycle lock as well. A lovely bicycle path runs along the main drag of Playacar and all the way into the town of Playa del Carmen (10-15 minutes by bicycle). There are sidewalks on each side of the street – the narrow side is for pedestrians only and is marked “no bicycles”. The wider path on the other side of the street is marked for “bicycles”. I would not hesitate to recommend this resort for families, couples, or singles. Unfortunately we may not return because we prefer all-inclusive resorts with a nightclub/disco, but those too are getting harder to find.

  • Luiz B :
Animacion Excelente

Its been a few days that we came back from Playa and Im still thinking about the good times I had with my family at this resort. I traveled with my wife and 2 daughters( 5 and 8 years old) .This was our first time here. From the moment we arrived a young man named Angel(front desk) helped us out with a simple check in process and he had a room for us exactly where we wanted. The entire hotel is fantastic. The grounds are well kept. The animals were such an entertainment for our kids and us too ( by the way those are NOT large rats people should do a little research before posting).The restaurants were absolutely incredible for the price we paid. There are many options. I really cant understand people here who said that the food was repetitive. I could make hundreds of combinations of dishes with the same food they served every night only at the buffets. I mean you can chose to have Mexican food or pasta or junk hamburgers and fries or a vegetarian meal and on top of that they feature different cuisines every other night like Japanese or Spanish at this buffets. On top of that you can also make reservations at the a la carte restaurants that are inside the resort. We only ate at the Japanese one and we really enjoyed it. We missed our reservation at the Mediterranean one night but were very happy to attend the buffet again.Rooms were clean by a very nice lady on building 24. She would leave notes and snacks for the kids. very nice of her. The beach was also incredible. blue water , white sand. and the algies well thats part of the ocean and people do pick them up everyday.I think the part we liked the most about our trip was definitely the Star friends team who not only work very hard but were able to keep us entertain day and night everyday day we stayed at Iberostar Quetzal. I really wanted to highlight Gabriel ,Eduardo, Jefte , ,Ivan bingo bingo chocolate , Gilberto , Jesus also all the professional dancers who unfortunately I didn't get to know by name but were phenomenal performers every night and we would see them practicing during the day as well. The night shows really blew my mind. We were not expecting such a professional high level performance. The kids and us loved it every night. My only feed back would be to have a night where all guests could dance as well for a few hours not only at the end. ( perhaps you guys already do that but we missed it)We are definitely going back. Sorry for not remembering other names such as the guys who work the front taking your bags or calling you cabs, the hostess and waiters at all the restaurants .....everyone was really nice and professional. hats off to all of you. We cant wait to go back.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • 24 hour snacks
  • A la carte dining w/reservations
  • All drinks (domestic beer and cocktails, select international brands, house wine with meals, 24-hours)
  • Room service from 11am-11pm
  • Sailing
  • Hobie cats
  • Windsurfing
  • Kayaking
  • Canoeing
  • Snorkeling
  • Waterpolo
  • Introductory scuba diving lesson
  • Tennis
  • Use of bicycles
  • Volleyball
  • Soccer
  • Exercise classes (Aerobics)
  • Spanish lessons
  • Dance lessons
  • Daily activities
  • Nightly entertainment
  • 350 rooms in Tucan section & 350 rooms in Quetzal section all in Villa style 3-storey buildings
  • 2 buffet restaurants
  • 5 a la carte restaurants: Steakhouse, Mexican, Italian and Grill, dress code & reservations required
  • 6 bars
  • Disco
  • 4 pools including 1 Adults only pool with swim-up bar and 1 Children's pool
  • Tennis courts (lit) 
  • Boutiques
  • Gift shop
  • Fitness facilities
  • Steamroom
  • Jacuzzis
  • Beauty salon
  • Spa
  • Dive shop on-site
  • Scuba diving on-site (fee)
  • Meeting and conference rooms (fee)
  • Free Wi-Fi
  • Currency exchange
  • Travel agency
  • Parking
  • 18-hole golf course 10 minutes away

Hotel Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Balcony with garden or jungle views
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Iron & Ironing board
  • Bathroom with shower
  • Complimentary Wi-Fi access

Junior Suite Oceanfront

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Iron & Ironing board
  • Balcony with oceanview
  • Upgraded mini-bar including flavored bottled water and snacks
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathroom with shower
  • Located near the beach and pool area
  • Complimentary Wi-Fi access
  • Bathrobes and slippers
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay

Superior Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 1 King or 2 Double beds
  • Ceiling fan
  • Iron & Ironing board
  • Balcony with garden or jungle views
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Hair dryer
  • Bathroom with shower
  • Located near the beach and pool area
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay

Family Room

  • Maximum Number of Adults 6
  • Maximum Number of Children 2
  • Maximum Occupancy 6
  • Air-conditioned
  • Connecting rooms, one with 2 double beds and the other with 1 king bed
  • Ceiling fan
  • Iron & Ironing board
  • Hair dryer
  • Balcony with garden or jungle views
  • Bathroom with shower 
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathrobe
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay
  • Priority dinner reservations at specialty restaurants
  • Family amenities (childrens items)
  • Microwave (available upon request and subject to availability)
  • Minimum Occupancy 4
  • Minimum Adults 4
  • Minimum Child 1

Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 1 King bed
  • Ceiling fan
  • Iron & Ironing board
  • Hair dryer
  • 2 sofas
  • Balcony with garden or jungle views
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathroom with shower
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay
  • Bathrobes and slippers

Superior Oceanfront Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Iron & Ironing board
  • Hair dryer
  • 1 King or 2 Double beds
  • Terrace with a oceanview 
  • Direct beach access
  • Upgraded mini-bar including flavored bottled water and snacks
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathrobes and slippers
  • Bathroom with shower
  • Located on the ground floor
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay

Restaurants

La Gondola

  • a la carte for dinner
  • Italian
  • Reservations required
  • Dress code (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)

La Marimba

  • a la carte for dinner
  • Steakhouse
  • Reservations required
  • Casual dress code

Mare Nostrum

  • a la carte for dinner
  • Mediterranean
  • Reservations required
  • Dress code

Bonsai

  • a la carte for dinner
  • Japanese
  • Reservations required
  • Dress code (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)

Cozumel

  • Buffet for breakfast, lunch and dinner
  • International cuisine

La Hacienda

  • a la carte for dinner
  • Mexican
  • Reservations required
  • Dress code (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)

Tulum

  • Buffet for breakfast, lunch
  • International cuisine

Bars

  • El Paso Lobby bar
  • La Plaza Theatre bar
  • El Kiosco Beach bar
  • La Cascada Swim-up bar
  • La Mascara Sports bar 
  • Uxmal Beach bar

Kids Deals - Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, including Movies, Arts and Crafts, and Sports Games. Playground and kids' pool. Babysitting available (fee).

Child Policy

The following conditions will apply to child rates:

  • Child rates will apply for children ages 3-12
  • There must be one full paying adult in each room to receive the child rate


Child rates will be determined as follows:

  • One child sharing room with two adults, the child pays special rate of the double adult rate
  • One child and one adult in the same room, the child pays special rate of the double adult rate and the adult pays the adult single rate
  • Two children with one adult in the same room, the children will pay special rate of the adult double rate and the adult will pay the adult single rate

Spa Treatments

  • Aromatherapy
  • Facial treatments
  • Manicure treatments
  • Pedicure treatments
  • Reflexology
  • Steam room
  • Spa
  • Seaweed wrap
  • Massages

Exchange Privileges - Guests staying at this hotel can also enjoy the facilities of the Iberostar Paraiso del Mar/Beach or the Iberostar Cozumel (until 6pm). Transportation is not included.

Honeymooners - Bottle of Champagne, Fruit basket & IBEROSTAR gift. Request when booking. Requires proof of marriage certificate at check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Iberostar Tucan
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Iberostar Quetzal Playacar
Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.