Iberostar Tucan

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Iberostar Tucan, is a perfect family-oriented resort geared for families with children. The grounds have a very outdoorsy feel. There is exotic wildlife teeming everywhere, which adds a nice touch to the resort. A lot of the entertainment held is geared more for kids. Great buffet items available. Make sure to check out the Japanese and Steakhouse a la carte restaurants, as they offer quality food and great entertainment. Great pool with plenty of activities to do.


Overview
A stunning hotel, in beautiful natural surroundings, on the white sands of Playacar Beach. Tropical gardens with birds and wildlife, and winding pools complete the picture. The hotel has two distinct halves: the Quetzal, which features colonial-style paintings and furniture, and the Tucan, which has reproductions of carvings from Mayan ruins. The Iberostar offers excellent value and provides travelers with that comfortable home-away-from-home feel. Featuring a Kids Club, refreshing pools, specialty dining, nearby golf, a luxury spa, honeymoon bonuses, and a picturesque beachfront location, this Riviera Maya hotel is ideal for families, couples, and groups.

Location: On the beach, 5 minutes to Playa del Carmen, 60 minutes to Cancun, 45 minutes from the airport.

Highlights
  • Lush, tropical grounds with birds and animals
  • Beautiful white sand beach 
  • Kids Activities 
  • AAA Three Diamond Award
  • Free Wi-Fi 

tripadvisor Traveler Reviews
  • bvilleneuve2016 : Chateauguay, Canada
SIMPLY AMAZING!

We stayed at the Iberostar Quetzal from Nov 24th to Dec 1st, as a couple, and we just loved this resort. The beautiful grounds with all the animals makes this place a unique destination. We have nothing negative to say, everything was just perfect, the huge pool, the beach is worthy of the most beautiful caribean beaches, all the restaurants including the 2 buffets are very good with plenty of choices, if you can't find anything to eat there, maybe you should just stay home... The rooms were kept very clean, thanks to our maid Amanda who always got us what we needed, they were also a good size and the beds were very compfortoble. Surprisingly enough I didn't get too many mosquito bites, but do bring some bugsray, the last few days we got rain during the night and the next days were a more "buggish". And last but not the least what to say about the staff, professional, always smiling and very helpfull, a special thanks to Yousef at guest service who helped us a lot with our stay and was the loveliest person. We already miss you all! We strongly recommend this hotel to everyone.

  • Laura W :
Great Resort, Beautiful Beach!

Visited the Quetzal Nov 24-Dec 1, 2017. It's smaller than the resorts I'm used to but I loved it. We were in building 21 which is one building away from being beach front. Our walk to the beach took about 20 seconds. Our walk to the front lobby was about 4 minutes.The beach is absolutely beautiful. There were no rocks in the ocean. We spent most of our week laying on the beach. I did notice there were a lot of people trying to sell stuff on the beach which also means there was a heavy police presence on the beach as well. This doesn't really bother me. The food... it was good but I've had better. I found the buffets were repetitive. It was the exact same things out every day for breakfast and lunch. The a la cartes were not great in my opinion but I've had worse. The resort itself is very jungly. Lots of wildlife. Howler monkeys in the trees, flamingos, peacocks. Animals everywhere. The evening entertainment is very typical. The shows start late so I only made it to a couple. Nothing special about them. The location of the resort is fantastic. About an hour from the Cancun airport and about 5 min cab ride to 5th Ave. Perfect location in my opinion. Staff at the resort was awesome! I did not come across one person who wasn't smiling and saying "Hola". The one concierge started his "member/timeshare" talk. I cut him off and said I wasn't interested and he dropped it. No pushy sales pitch. Great resort,beautiful beach, decent food, great service, awesome location!

  • Michelle R :
Fantastic customer service

I was really impressed with the front desk staff in particular. They were willing and able to help us out of a transportation snafu and helped us avoid missing a flight and major headaches. The buffet in particular was mind blowing and you really can't go far without a drink in your hand around the pool area before being asked if you'd like something. Highly recommend this beautiful and serene paradise.

  • Marion v : Madrid, Spain
Wonderful vacations

Placed in a wild jungle surrounding with all sorts of tropical animals wandering about and next to beautiful white - sanded beach with cristal clear water, the hotel. Rooms are comfortable, well kept.Choice of food in different restaurants amazing, served by friendly helpful staff. Sport activities coached by good pros (tennis, Yoga). Entertainment during day and at night plentiful and well organized. Kid´s club seemed fun.Shuttle from and to Cancun airport available by different tour operators. In total, an excellet experience.

  • Julio O : Las Vegas, United States
Great vacation

What a awesome place. I read review after review making sure that I didn't make a vacation mistake. I didn't want to end up in a bad hotel. This place is amazing. Check in was easy. We were given room 2032 ocean front second floor. We did ask if we could be moved to a ground floor room, they said they could do that the following day. Room 2032 has a breath taking view, Darlene at the front desk was super nice and made the move the next day. Room 2009 ground floor had a hammock! Rooms are a little dated but who cares you are in MEXICO. The AC worked great and that's all I needed. Beds were perfect for us. Pillows were plentiful.Snacks and beer in the mini fridge everyday. You have to get to the beach or pool super early to get a chair. We always were able to get a chair on the beach but we did walk around the pool a few times and nothing was available. There is a lot of towel and personal belongings saving going on. Diana the waitress on the beach is a wonderful and hard working lady. Thank you for the beers and mojitos. Rosie at the lobby bar another wonderful woman. Now the food. It's not great. But we were able to find something every time. Snacks, breakfast, lunch and dinner. You wont starve. But we did leave to eat out a few times. The beach is amazing. Crystal clear . Wonderful blues, white sand. It truly was a break from the rat race. We saw the other resorts and decided that we would definitely return here. It's not a mega resort. We felt at home. I won't come back for the food but I will for the atmosphere, people and beach. We went November 3 to the 12th.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch and dinner daily
  • 24 hour snacks
  • A la carte dining w/reservations
  • All drinks (domestic beer and cocktails, select international brands, house wine with meals, 24-hours)
  • Room service from 11am-11pm
  • Sailing
  • Hobie cats
  • Windsurfing
  • Kayaking
  • Canoeing
  • Snorkeling
  • Waterpolo
  • Introductory scuba diving lesson
  • Tennis
  • Use of bicycles
  • Volleyball
  • Soccer
  • Exercise classes (Aerobics)
  • Spanish lessons
  • Dance lessons
  • Daily activities
  • Nightly entertainment
  • 350 rooms in Tucan section & 350 rooms in Quetzal section all in Villa style 3-storey buildings
  • 2 buffet restaurants
  • 5 a la carte restaurants: Steakhouse, Mexican, Italian and Grill, dress code & reservations required
  • 6 bars
  • Disco
  • 4 pools including 1 Adults only pool with swim-up bar and 1 Children's pool
  • Tennis courts (lit) 
  • Boutiques
  • Gift shop
  • Fitness facilities
  • Steamroom
  • Jacuzzis
  • Beauty salon
  • Spa
  • Dive shop on-site
  • Scuba diving on-site (fee)
  • Meeting and conference rooms (fee)
  • Free Wi-Fi
  • Currency exchange
  • Travel agency
  • Parking
  • 18-hole golf course 10 minutes away

Hotel Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Balcony with garden or jungle views
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Iron & Ironing board
  • Bathroom with shower
  • Complimentary Wi-Fi access

Junior Suite Oceanfront

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Iron & Ironing board
  • Balcony with oceanview
  • Upgraded mini-bar including flavored bottled water and snacks
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathroom with shower
  • Located near the beach and pool area
  • Complimentary Wi-Fi access
  • Bathrobes and slippers
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay

Superior Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 1 King or 2 Double beds
  • Ceiling fan
  • Iron & Ironing board
  • Balcony with garden or jungle views
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Hair dryer
  • Bathroom with shower
  • Located near the beach and pool area
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay

Family Room

  • Maximum Number of Adults 6
  • Maximum Number of Children 2
  • Maximum Occupancy 6
  • Air-conditioned
  • Connecting rooms, one with 2 double beds and the other with 1 king bed
  • Ceiling fan
  • Iron & Ironing board
  • Hair dryer
  • Balcony with garden or jungle views
  • Bathroom with shower 
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathrobe
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay
  • Priority dinner reservations at specialty restaurants
  • Family amenities (childrens items)
  • Microwave (available upon request and subject to availability)
  • Minimum Occupancy 4
  • Minimum Adults 4
  • Minimum Child 1

Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 1 King bed
  • Ceiling fan
  • Iron & Ironing board
  • Hair dryer
  • 2 sofas
  • Balcony with garden or jungle views
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathroom with shower
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay
  • Bathrobes and slippers

Superior Oceanfront Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Iron & Ironing board
  • Hair dryer
  • 1 King or 2 Double beds
  • Terrace with a oceanview 
  • Direct beach access
  • Upgraded mini-bar including flavored bottled water and snacks
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathrobes and slippers
  • Bathroom with shower
  • Located on the ground floor
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay

Restaurants

La Gondola

  • a la carte for dinner
  • Italian
  • Reservations required
  • Dress code (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)

La Marimba

  • a la carte for dinner
  • Steakhouse
  • Reservations required
  • Casual dress code

Mare Nostrum

  • a la carte for dinner
  • Mediterranean
  • Reservations required
  • Dress code

Bonsai

  • a la carte for dinner
  • Japanese
  • Reservations required
  • Dress code (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)

Cozumel

  • Buffet for breakfast, lunch and dinner
  • International cuisine

La Hacienda

  • a la carte for dinner
  • Mexican
  • Reservations required
  • Dress code (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)

Tulum

  • Buffet for breakfast, lunch
  • International cuisine

Bars

  • El Paso Lobby bar
  • La Plaza Theatre bar
  • El Kiosco Beach bar
  • La Cascada Swim-up bar
  • La Mascara Sports bar 
  • Uxmal Beach bar

Kids Deals - Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, including Movies, Arts and Crafts, and Sports Games. Playground and kids' pool. Babysitting available (fee).

Child Policy

The following conditions will apply to child rates:

  • Child rates will apply for children ages 3-12
  • There must be one full paying adult in each room to receive the child rate


Child rates will be determined as follows:

  • One child sharing room with two adults, the child pays special rate of the double adult rate
  • One child and one adult in the same room, the child pays special rate of the double adult rate and the adult pays the adult single rate
  • Two children with one adult in the same room, the children will pay special rate of the adult double rate and the adult will pay the adult single rate

Spa Treatments

  • Aromatherapy
  • Facial treatments
  • Manicure treatments
  • Pedicure treatments
  • Reflexology
  • Steam room
  • Spa
  • Seaweed wrap
  • Massages

Exchange Privileges - Guests staying at this hotel can also enjoy the facilities of the Iberostar Paraiso del Mar/Beach or the Iberostar Cozumel (until 6pm). Transportation is not included.

Honeymooners - Bottle of Champagne, Fruit basket & IBEROSTAR gift. Request when booking. Requires proof of marriage certificate at check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Iberostar Tucan
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Iberostar Quetzal Playacar
Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.