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Iberostar Tucan

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  • What's Included
  • All Inclusive Features
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Our Opinion

The Iberostar Tucan, is a perfect family-oriented resort geared for families with children. The grounds have a very outdoorsy feel. There is exotic wildlife teeming everywhere, which adds a nice touch to the resort. A lot of the entertainment held is geared more for kids. Great buffet items available. Make sure to check out the Japanese and Steakhouse a la carte restaurants, as they offer quality food and great entertainment. Great pool with plenty of activities to do.


Overview
A stunning hotel, in beautiful natural surroundings, on the white sands of Playacar Beach. Tropical gardens with birds and wildlife, and winding pools complete the picture. The hotel has two distinct halves: the Quetzal, which features colonial-style paintings and furniture, and the Tucan, which has reproductions of carvings from Mayan ruins. The Iberostar offers excellent value and provides travelers with that comfortable home-away-from-home feel. Featuring a Kids Club, refreshing pools, specialty dining, nearby golf, a luxury spa, honeymoon bonuses, and a picturesque beachfront location, this Riviera Maya hotel is ideal for families, couples, and groups.

Location: On the beach, 5 minutes to Playa del Carmen, 60 minutes to Cancun, 45 minutes from the airport.

Highlights
  • Lush, tropical grounds with birds and animals
  • Beautiful white sand beach 
  • Kids Activities 
  • AAA Three Diamond Award
  • Free Wi-Fi 

tripadvisor Traveler Reviews
  • Frédérick B :
Nice family hotel with a festive ambiance

Entering the hotel you immediately feel like you're in the jungle, the decor is well done. The staff is mostly friendly, frequent tipping got us excellent service throughout our vacation. The rooms, the hotel lobby and the pool are spotless, very well maintained.Buffet food was good, nothing exceptional but we never left hungry. We found the Italian restaurant to be a head above all the other restaurants, the mediateranean would be our second choice. We tried the Japanese and, while the food is quite good, it was so hot and noisy that we couldn`t wait to leave. The Mexican is quite ordinary, and not air-conditionned, same for the Steak-house.The ambiance is quite festive and there are plenty of kids running around and jumping in the pool. One end of the pool is the animation zone, zumba, contests, etc, the other is the bar zone, which can get a bit noisy, and in the middle are two restaurants. Sitting around the pool you will hear simultaneously anywhere from 1 to 3 different loud music sources. The beach is more densely populated, with 3 to 5 rows of chairs deep, but less noisy. The sand is impeccable and the water is absolutely amazing.The pool closes at 7pm so, except for the shows, evenings are relatively quiet. Rooms seemed well insulated, exterior noise never bothered us while in the room.Overall this hotel would not be our first choice for a romantic getaway, but for fun time with the kids we recommend it.

  • Shannon S :
Beautiful Beach and Tropical Feeling Resort

Let's start with what we thought was great! The resort grounds are beautiful and once you enter you feel like you are in a tropical rain forest with birds, peacocks, flamingos, turtles, monkeys and these large squirrel like animals(I forget their name). The animals don't bother you at all but they are fun to watch up close and personal. The resort grounds are very clean and well maintained. The service was good, sometimes it was really great and there are employees there that do go above and beyond. Sometimes, we felt like we were inconveniencing the staff with questions or needs. First day, before we even got checked in, we were met by Roberto at the front desk of the lobby wanting to book our dinner reservations. YOU DO NOT HAVE TO BOOK WITH HIM. You can book dinner reservations with Resort Guest Services which is what I would recommend. If you book with Roberto, you will get the time share pitch. If you are interested in that, then by all means go. We knew we weren't interested and didn't want to spend time on membership pitches so declined. Roberto was definitely not happy with our decline and it showed loud and clear. Not a great 1st impression.Rooms..our first room was in building 29 which is pretty much in the parking lot and the furthest building away from anything and everything. I immediately asked to change rooms and was told there was nothing else available for 2 more days. Yeah right...The unwillingness to switch rooms and the story that went with it was silly. Nonetheless our Lomas travel rep got our rooms switched the following day, no questions asked and it was super simple. Why they couldn't do that before we unpacked? I have no idea. Our second room was in building 24. In my opinion, a much better location in the middle of the resort. Rooms are clean, beds are VERY firm, bathrooms extremely small. You can't open the door without hitting the toilet. Its very cramped and difficult for two people to be in there at the same time. Shower is big and spacious. Oh...if you are looking for the bottle opener to open up a slightly cold beer its in the bathroom mounted on the vanity. Weird spot choice. There are no drawers to unpack your clothes. There is a small shelf that is inside the closet, but no drawers. Food was mediocre at best. This was our first trip here and we weren't impressed with the food or the variety as it seemed to be the same almost daily. We traveled with friends that have stayed at this location 3 times and they even said that the food has dramatically declined. Depending on your length of stay, you can make up to 2 dinner reservations in the restaurants. Choose wisely. You only get two and you aren't told this when making initial reservations-at least we weren't. The Japanese (Kobe Steak style) is the best restaurant. We met some British friends and they claimed the The Steak House was "rubbish" and indeed it was. I ordered a tenderloin cooked medium and got a well done steak that was difficult to cut through. I think I ate 3-4 bites and then gave up. If you make reservations for a restaurant, do it on the day that the buffet is Mexican themed. The food in the Mexican buffet was not at all appetizing and borderline gross. If you want good Mexican food, venture out into the town. Lots of great places to eat that are very inexpensive. Other evening, the buffet food was decent, breakfast buffets seemed to be good overall. The drinks....So...the alcohol at the/pool beach bars is some black label BS. If you go to the lobby bar, sports bar, or bar in the restaurant by the pool, you can ask for certain liquors, they pour very light maybe because of recent publicity and understandably so. I prefer vodka and Absolut was the "best" vodka. Drinks were just OK, I've been to other resorts where the drinks were really good. If that is important to you pick a different location. You can tell them to add extra liquor and they will.Would I stay there again? It was a nice place and probably seems amazing if it's your 1st trip to an all-inclusive and have nothing to compare it to. The guests staying there were very friendly and fun to get to know. The beach is simply amazing and breathtaking, but I'd look into a different resort chain in the same area.

  • aaronmello : Manchester, United Kingdom
Nice hotel and grounds (POOR FOOD)

Firstly I would like to say that the hotel and grounds were well kept, with our room being cleaned daily and refreshments refilled as anticipated. The staff at this hotel are varied but mostly friendly and helpful though a lot cant speak good English including the reception staff so its quite often difficult to explain and repeat sentences until they finally say ok then get it wrong. The nightly performances and day time activities were varied like the staff definitely nothing to write home about and then there's the food. I have to say that I am not a fussy person and will usually eat anything provided though I found it hard at this hotel. Every restaurant and buffet is the same inedible food, served on a different plate and atmosphere, by the end of the holiday I had resorted to eating chips, cheese and the occasional cut meat. if you are planning on visiting Mexico I would definitely not advise all inclusive at this hotel, further I would advise renting a car so you don't feel like a corn fed battery hen by the end of the holiday.

  • MsHarryGoldfarb : Glasgow, United Kingdom
Missing Mexico, Monkeys & Margaritas!!

Stayed at the Iberostar Quetzal for two glorious weeks in September 2017 with my sister & two friends. This was our 4th time in Mexico, our 3rd in Playacar & 1st ever time in an Iberostar hotel.I Had emailed the hotel in advance with room requests, which were met (thank you) and we were all delighted with the size, cleanliness and location of our rooms. Great daily views (&sounds!!!) of the howler monkeys from our third floor balconies......'monkey o clock' was roughly from 5.30pm onwards for blocks 22&23 facing the walkway. Great location as also near to everything! A lovely morning stroll through the jungle for breakfast......a handy step away from the beach & pools for during the day.... & not too far a trot to get 'home' after enjoying the nightly entertainment shows!!Rooms spacious, spotless & plenty of storage & personal touches, we wanted for nothing & greatly appreciated the daily towel structures & floral decorations!! Minibar was welcomed & great to have option of sugar free juices as well as heaps of fresh cold bottles of water.....the beer was great too!! Well done Iberostar.The staff are amazing, as many have mentioned in previous reviews. Every single person we encountered were cheerful, polite and friendly and seemed to want you to have the best experience possible, your staff are an absolute credit to your company, so well done! ⭐️Too many to mention in person but greatly appreciated Sarai's waitress service on the beach , Santos in the adult swim up bar is an absolute gentleman, Carlos in the buffet restaurant as well as many others!!! The animation team are also a credit to your hotel and we're great fun & very friendly with everyone.....Ivan 'Chocolate', Jesus, Adriana, Gilberto, Alan, Gabriel & all the gang.....amazing! The show band and nightly show performers were also fabulous and some of the best shows I've seen at a hotel, very professional! The service received was first class from everyone, regardless of any tips given!Manny from Thomas Cook was really helpful in arranging the activities we booked...whale shark trip (breathtaking!) , a turtle hatchery & release conservation trip ( a must do!!). We did our own trip round Cozumel by getting the ferry from Playa Del Carmen & arranging a private taxi tour around the island ( haggle!)Food 🌮was great, hotel grounds amazing, wildlife spectacular, trips marvellous.....I'm running out of superlatives.......all in all a brilliant holiday enjoyed by all. Missing the monkeys........🐒A wee holiday tip: handbag sized torches useful to take for getting home at night, or use your phone torch, great for illuminating the pathways.Thank you Iberostar keep it up 😀

  • JamesP24445 : Barnsley, United Kingdom
Definatley not 5 star

I don't normally leave reviews but felt I had to on this occasionHotel, No air conditioning anywhere in the hotel outside of your room which means you are boiling in the humidity and have to go into the gift shop just to cool offthey also do not have any bottled or named beer/lagers just double x which is vile the entertainment hall reception bar etc are all open sided so you get bit a lot by Mosquitos.Rooms, small with no separate bedroom. Food, poor warmed up pasta rock hard pork chops dry Pizza slices chips etc. The smooth tiled floors everywhere in the Hotel are extremely slippy when wet (we saw 2 people fall on them). Location, Nothing near at all just a golf course 1/2 mile up the road no bars etc in walking distance.I usually stay in 4* hotels in the Canneries which will blind this one all day long.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • 24 hour snacks
  • A la carte dining w/reservations
  • All drinks (domestic beer and cocktails, select international brands, house wine with meals, 24-hours)
  • Room service from 11am-11pm
  • Sailing
  • Hobie cats
  • Windsurfing
  • Kayaking
  • Canoeing
  • Snorkeling
  • Waterpolo
  • Introductory scuba diving lesson
  • Tennis
  • Use of bicycles
  • Volleyball
  • Soccer
  • Exercise classes (Aerobics)
  • Spanish lessons
  • Dance lessons
  • Daily activities
  • Nightly entertainment
  • 350 rooms in Tucan section & 350 rooms in Quetzal section all in Villa style 3-storey buildings
  • 2 buffet restaurants
  • 5 a la carte restaurants: Steakhouse, Mexican, Italian and Grill, dress code & reservations required
  • 6 bars
  • Disco
  • 4 pools including 1 Adults only pool with swim-up bar and 1 Children's pool
  • Tennis courts (lit) 
  • Boutiques
  • Gift shop
  • Fitness facilities
  • Steamroom
  • Jacuzzis
  • Beauty salon
  • Spa
  • Dive shop on-site
  • Scuba diving on-site (fee)
  • Meeting and conference rooms (fee)
  • Free Wi-Fi
  • Currency exchange
  • Travel agency
  • Parking
  • 18-hole golf course 10 minutes away

Hotel Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Balcony with garden or jungle views
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Iron & Ironing board
  • Bathroom with shower
  • Complimentary Wi-Fi access

Junior Suite Oceanfront

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Iron & Ironing board
  • Balcony with oceanview
  • Upgraded mini-bar including flavored bottled water and snacks
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathroom with shower
  • Located near the beach and pool area
  • Complimentary Wi-Fi access
  • Bathrobes and slippers
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay

Superior Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 1 King or 2 Double beds
  • Ceiling fan
  • Iron & Ironing board
  • Balcony with garden or jungle views
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Hair dryer
  • Bathroom with shower
  • Located near the beach and pool area
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay

Family Room

  • Maximum Number of Adults 6
  • Maximum Number of Children 2
  • Maximum Occupancy 6
  • Air-conditioned
  • Connecting rooms, one with 2 double beds and the other with 1 king bed
  • Ceiling fan
  • Iron & Ironing board
  • Hair dryer
  • Balcony with garden or jungle views
  • Bathroom with shower 
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathrobe
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay
  • Priority dinner reservations at specialty restaurants
  • Family amenities (childrens items)
  • Microwave (available upon request and subject to availability)
  • Minimum Occupancy 4
  • Minimum Adults 4
  • Minimum Child 1

Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 1 King bed
  • Ceiling fan
  • Iron & Ironing board
  • Hair dryer
  • 2 sofas
  • Balcony with garden or jungle views
  • Mini-bar stocked daily (water, soda, and beer)
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathroom with shower
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay
  • Bathrobes and slippers

Superior Oceanfront Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Iron & Ironing board
  • Hair dryer
  • 1 King or 2 Double beds
  • Terrace with a oceanview 
  • Direct beach access
  • Upgraded mini-bar including flavored bottled water and snacks
  • Flat screen TV
  • Digital safety deposit box
  • Coffee and coffee maker
  • Bathrobes and slippers
  • Bathroom with shower
  • Located on the ground floor
  • Complimentary Wi-Fi access
  • One complimentary visit to the hydrotherapy pool at SPA Sensations for adults, per stay

Restaurants

La Gondola

  • a la carte for dinner
  • Italian
  • Reservations required
  • Dress code (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)

La Marimba

  • a la carte for dinner
  • Steakhouse
  • Reservations required
  • Casual dress code

Mare Nostrum

  • a la carte for dinner
  • Mediterranean
  • Reservations required
  • Dress code

Bonsai

  • a la carte for dinner
  • Japanese
  • Reservations required
  • Dress code (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)

Cozumel

  • Buffet for breakfast, lunch and dinner
  • International cuisine

La Hacienda

  • a la carte for dinner
  • Mexican
  • Reservations required
  • Dress code (Sneakers/tennis shoes or sandals, dress shirts with sleeves. No sleeveless shirts or flip-flops and long pants required for men.)

Tulum

  • Buffet for breakfast, lunch
  • International cuisine

Bars

  • El Paso Lobby bar
  • La Plaza Theatre bar
  • El Kiosco Beach bar
  • La Cascada Swim-up bar
  • La Mascara Sports bar 
  • Uxmal Beach bar

Kids Deals - Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, including Movies, Arts and Crafts, and Sports Games. Playground and kids' pool. Babysitting available (fee).

Child Policy

The following conditions will apply to child rates:

  • Child rates will apply for children ages 3-12
  • There must be one full paying adult in each room to receive the child rate


Child rates will be determined as follows:

  • One child sharing room with two adults, the child pays special rate of the double adult rate
  • One child and one adult in the same room, the child pays special rate of the double adult rate and the adult pays the adult single rate
  • Two children with one adult in the same room, the children will pay special rate of the adult double rate and the adult will pay the adult single rate

Spa Treatments

  • Aromatherapy
  • Facial treatments
  • Manicure treatments
  • Pedicure treatments
  • Reflexology
  • Steam room
  • Spa
  • Seaweed wrap
  • Massages

Exchange Privileges - Guests staying at this hotel can also enjoy the facilities of the Iberostar Paraiso del Mar/Beach or the Iberostar Cozumel (until 6pm). Transportation is not included.

Honeymooners - Bottle of Champagne, Fruit basket & IBEROSTAR gift. Request when booking. Requires proof of marriage certificate at check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Iberostar Tucan
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Iberostar Quetzal Playacar
Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.