Le Reve Hotel and Spa
- What's Included
Stylish and comfortable, the all inclusive Le Reve Hotel and Spa in Playa del Carmen features unique accommodations with private terraces and stunning sea views. Cool off in the infinity pool, enjoy authentic cuisine in the on-site restaurant and let the kids run free in their very own Kids Club. There are a variety of soothing spa treatments available, and major attractions and ancient ruins nearby for exploring.
â??Location: Beachfront, 10 min drive to Playa del Carmen, 45 min from the airport.
We booked this hotel via Groupon, and were a bit leery about booking an all-inclusive, having read numerous horror stories about adulterated alcohol, and so on. Nevertheless, the photos depicted a beautiful hotel, and we took a chance. Here's a CliffsNotes primer for anyone considering a stay, followed by a more detailed review.1. The hotel is on the northern fringe of Playa Del Carmen, and the town is not really within walking distance. You'll need a cab, which isn't cheap.2. There is only 1 restaurant on site, Merlot, and the menu changes daily. The food was good and served with a stylish flair. The drinks at the restaurant are pathetically weak, but beware that after consuming a few stronger drinks, my wife experienced blackouts for a few hours.3. The pool is gorgeous, but shallow (~3.5ft deep), and, inexplicably, closes at 7pm, which is one of the dumbest policies we've run into at an all-inclusive resort.4. The hotel is nice and quiet, but since the pool closes early, there's no hot tub, and no entertainment, it gets kinda boring after 8pm.5. The massages are affordable (~$100 for both of us, 60min), but the masseurs aren't professionally trained, and it shows.6. The a/c in the rooms is strong, but gaps between the windows in the bathroom keep it humid, and also allow in ants (and probably other critters).7. The linens and towels in our room were disgusting and blood stained, and the staff seemed indifferent when this was brought to their attention.Full review: We arrived around 9pm, and found a beautiful, small hotel. We were checked-in by an employee who never identified himself, and wasn't wearing a uniform, which we chalked-up to our relatively late arrival. We asked about an upgrade, and I think there was a bit of a language barrier, as he said it would cost $500USD/night to upgrade our room. At any rate, we provided our voucher, and the process was smooth. I should note that we were disappointed to learn that the pool closes at 7pm, which seems ridiculously early.After checking-in, another male, also not wearing a uniform, with several tattoos on his arms, took our bags and walked them to our room (Room 23), which was approximately 50ft from the front desk. The man set our bags in the room, pointed out the a/c, and left with a $100 peso tip. As he left, he had trouble closing the door, and ended up slamming the door closed. Weary from a day of travel, and hungry, we set our things down and attempted to leave for dinner, as the restaurant closes at 10:30pm.I say we *attempted* to leave for dinner, as the door to the room would not open. The handle would not turn, and we were effectively locked in our room. We called the front desk, and several minutes later, staff arrived to try and open the door. We proceeded to wait approximately 30min for them to open the door, during which another staff member had to scale a ladder to our balcony, and dismantle the lock mechanism from the inside (picture attached). Once they got the door open, we requested a different room, but we were told that the hotel was "fully booked." So, while they continued to try and fix the problem, we grabbed our bags and went to dinner. After dinner, we tried to get back into our room, but the keycard didn't work. So, again, I went to the front desk, and the same person that checked us in (and told us the hotel was fully booked), told us that we were moved to room 15. Irritated, but exhausted and just trying to have a good time, we happily walked to our new room.My wife hopped in the shower while I unpacked, and several minutes later I heard her shriek. When I went to see what the problem was, she showed me what appeared to be blood stains on the towel. I handed her another, and said we'd deal with it in the morning.The bedding is strange, as it consists of the following from top to bottom: a flat sheet, a heavy comforter, and another flat sheet, then the bottom sheet (which you lay on), is another larger flat sheet, haphazardly tucked into the mattress. It's a tropical location, so we didn't understand why there was a heavy comforter, but we were too tired to care and went to sleep.The next morning, I got out of bed and stared in horror at the disgusting, blood-stained comforter I had been sleeping beneath. In the night, the sheets had become dislodged, revealing the comforter that had been sandwiched between them. It was a matted, stained mess. We got dressed, and on our way down to breakfast, we notified the same front desk attendant from the night before (apparently he never leaves), and he nonchalantly said "ok." After the room was cleaned, we received clean towels, but the comforter was still on the bed. Feeling powerless to address legitimate sanitary concerns, we took the comforter off and put it on the floor, and went about trying to have a better day.We went to the pool, which is gorgeous - it's an expansive pool, but shallow (~3.5ft), and excellent for relaxing and taking in the immense beauty. We ordered a few things to eat from the snack bar - I had the chicken wings (I enjoyed them), my wife had a burger (also enjoyable). I ordered a margarita, which I found had a peculiar flavour, much like sugar-free drinks. After that, I tried a shot of mezcal, which was smokey and enjoyable. My wife had a Long Island cocktail, as well as a shot of mezcal, and she found the drinks to be good. Over the course of the next 4 hours, we each had another cocktail, and the bartender, Elio, brought us over some sort of rainbow coloured shot before closing. Within maybe 10-15min of drinking the rainbow shot, we left the pool and went to the room to shower and get ready for dinner. I remained fine, but while I was watching the news, I heard a crash and went to find my wife stumbling around the bathroom incoherently. I helped her to the bed, and spent the next 3 hours watching her speak incoherently, blackout, and so on. At around 9pm, we made it down to dinner, during which she stated she had no memory of leaving the pool, had no idea how she made it to the room, didn't know what time it was, etc. I showed her a video I had made to document the event, and she stated she had no memory of any of it. Our waiter came over and asked if we would like a drink, and I said no, and ordered a coffee for my wife, and a few bottles of water. The waiter laughed and asked if Elio had made our drinks, which made me question whether Elio is known for making strong drinks, or for putting something in those drinks.The next morning, we ate breakfast and opted for a massage before leaving. The massage was 60min, and cost a total of $100USD for the two of us. The masseuse was nice, and although it felt good, I could tell she didn't really know what she was doing.In many ways, the massage was representative of our entire experience at Le Reve: A great deal which, at times, felt good, but was executed ineptly. We only stayed 2 nights, and it was the knowledge that it would be over soon that kept us going. We found the grounds to be beautiful, and the rooms certainly have potential, but the linens and towels were disgusting, the staff poorly trained (except Eduardo, our server from the restaurant, he was top-notch), and both made it so that we will never return, and cannot recommend the property. As an aside, we cannot understand why the well-lit, shallow pool closes at 7pm?! This seems an easily fixable policy which would improve their guest experience.
We went off season in August. The people working at the resort are absolutely wonderful!!! We had an ocean front / plunge pool room and loved it. The beach is private and guarded and quiet. Not a party place so it was just what we were looking for.
Nice, quiet getaway. Excellent food. Calm. Not much to do for kids, but that is not why we went there. the staff works hard to try to make your stay comfortable. Very close to the beach. The ocean water was warm!
Just returned from a week's stay with my family at Le Reve. Loved this small resort for many reasons, especially because it never felt crowded. The staff is incredibly friendly and always ready with a smile. From the reception to housekeeping to the waitstaff, they were all very pleasant. We opted for the all-inclusive plan and were not disappointed with the restaurant food. There was no "special menu" for us and many options and not a buffett in sight. There was no wait to be seated at any meal time. Do expect to be on "Mexico Time" though, you will wait for your food, so plan accordingly. I found the Mexican food to be the best to order. The beachside bar is great for lunch and snacks. The waitstaff serve poolside as well as oceanside where you can eat and drink under your personal palapa. The pool is a great size and the view to the ocean from here is amazing. The beach has soft white sand and there are several palapas with loungers to park yourself. There is hotel security always watching to make sure your items are safe when you go to the water. There were many palapas available even though the resort was fully booked. The only negative about the beach is you must wear water shoes due to the coral that fronts the beach at this hotel. The water is clear and there were many snorkelers and spear fishermen. We booked a Master Ocean View room and were very happy with it. The room was very spacious and there was a hot tub on the balcony, too. The only drawback to this room was thanks to the giant resort next door - their nightclub could be heard going until 11pm each night. The music couldn't be heard from the Beachfront Villas, though. Other family members stayed in this Villa and loved having the private plunge pool as well as proximity to the beach. They were literally 20 steps to the sand. The beachside bar staff also served them food and drinks at their private pool.There is a small gym with one stationary bike and one treadmill. You can see both the pool and the ocean from here. If you are looking for a quiet and relaxing resort this is the place for you. I would definitely return.
We celebrated our wedding last May offsite but we choose Le Reve as the main hotel for our guests. We had the whole place for us. Le Reve is the place if you want to relax and have a personalized service where employees remember your name and you feel at home. We really wanted to have that feeling of privacy instead of staying at a big all-inclusive hotel. We also had a welcome party and it was great! My main contact was Julieta and I can't say enough great things about her-so kind and always willing to help. She went the extra mile for us. Thank you Julieta and all the team! Every guest loved the service and even the picky eaters loved every meal from the restaurant!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
Resort Location Map
Le Reve Hotel and SpaRiviera Maya,Mexico
- Hotel Contacts
- Extra Info
Playa Xcalacoco, Fraccion 2A Playa Del Carmen Quintana Roo, Playa del Carmen 77710 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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