Luxury Bahia Principe Akumal

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Our Opinion

A top selling resort that is popular for weddings and honeymoons. Also family oriented with a great kids program. Like most Bahia Principe Resorts, you generally get excellent service. Transat holidays has a representative on site which is convenient. Beach is a bit rocky so make sure you bring your water sandals. Highly recommended. Also check out the sister resorts next door, Grand Bahia Principe Coba and Grand Bahia Principe Tulum.


Overview

One of the most popular resorts in the Mayan Riviera, this beautiful property offers the comfort and luxury of richly decorated suites, as well as fine cuisine and a host of activities to keep adults and children entertained all day. Enjoy impeccable facilities, friendly and courteous service, as well as access to its sister hotels, Bahia Principe Tulum and Coba, located next door. Escape to the fine white-sand beaches of Riviera Maya and experience authentic Mexican hospitality at the Luxury Bahia Principe Akumal Don Pablo Collection!

Location: Directly on the beach in the Mayan Riviera, 30 minutes from Playa del Carmen, 15 minutes from Tulum, 60 minutes from the Cancun airport.


Highlights
  • Large beach and 3 pools
  • Many dining options with access to 15 restaurants
  • Supervised clubs for kids and teens, plus a large water park
  • Golf course on site
  • Access to the adjacent Bahia Principe resorts
  • Awarded TripAdvisor's Certificate of Excellence

tripadvisor Traveler Reviews
  • Ross T : Telford
Very late review

I have put off writing a review for this hotel as my wife loved her holiday. I haven't looked at reviews for months but I was checking somewhere else out, thought I'd have a quick peek and see air con & damp.Firstly we stayed December 2016. We had a third floor room in block 56. The air con blew like an 85 year old asthmatic. I would wake up soaking with sweat, turn on the fan & wake up freezing & shivering. On the 4th day I came down with a very severe chest infection that not only lasted for the next 10 days but for 10 days after our return. My expensive dream holiday was ruined. We complained 4 times to the Thomson reps & at least the same to hotel staff. The place is quite simply old & not working well.Pre-holiday we emailed a request for a ground floor room near infinity pool. Totally ignored. I spoke with a least 15 others who emailed & were totally ignored.My wife loved the a la carte restaurants, I liked them, felt a lot of them served ridiculously small portions. Service was hit & miss. Booking was straight forward though.I found it shocking that they tried to force us to drink out of plastic beakers after 10 in the big bar because they didn't want to wash any more glasses.The shows outside had only enough seats for a very small fraction of spectators, leave them inside.Lack of parasols & shade in general in this kind of heat is not just disgraceful but dangerous.Mini bar. I only drink the beer my wife diet cola. We asked at least a dozen times but nothing changed, we left notes, tipped the room person, nothing.We did find that nobody looked for a tip but a $ or two was well appreciated.I thought the reps only real interest was to sell the most expensive excursions I've ever seen, I include from cruises & they are expensive.The seafood extravaganza on Saturday nights run out of lobster very quickly.In 2017 the lack of non-smoking areas is an outrage. Everywhere you went someone would show up to try & kipper you.Liked the snack bar, it was close to our room & some days I could just about get there.I vowed I would never set foot in a Bahia hotel again but in fact in a few weeks I'm going to the Golden Bahia in Tossa de Mar. At a quarter the price I paid for Mexico I bet it's better.On a final note. We packed our cases & at the check in both were much heavier than when we came, 3Kg over. The guy at Thomson Air made us leave stuff. This was the dreaded damp. Most annoying bit came when we spoke to people at luggage claim who said there check in guys let them off with 25kg.I will never return to this hotel. I will NEVER use Thomson’s again, I complained to the reps, on line & in feedback, it wasn't even acknowledged.Some days I wasn't well enough to go out, perhaps it clouded my judgement, as I said my wife loved it.

  • ekinsley2000 : Portland, Oregon
Awesome time. Good food and wonderful staff. Beaches were crowded.

We had a great time at Akumal. We had the most expensive rooms in Building 82 adults only which was nice. There were definitely not enough parasols and there were a few times where people almost came to blows over them. The old towel game. People would put their towel on the chairs at 6 AM and then come back at 10. So annoying. I wish management would do something about it. The servers must notice when chairs are left empty for hours. We spent the first half of our vacation at Sian Ka'an and preferred that. Plenty of chairs around the pools and great service. All of the beaches were really crowded with the loungers much closer than I prefer. Not much they can do about that I guess. The food in the buffets and restaurants was very good and everyone who worked there was awesome. I was stunned at the number of people who didn't tip. I know - tips are included but these people work really hard for very little money to make sure we are comfortable and have a good time. A few dollars here and there won't kill you.

  • sarah m : Stafford, United Kingdom
Not Luxury sadly

Totally honest review: Room: Avoid ground floor if possible as our room was damp, crawling with ants and had no hot water. We moved to upper room, problem solved. The room was cleaned everyday and minibar restocked.Restaurants: We were ill all the way through the holiday but not sure why. It coukd be simply change of diet? The service was sometimes good but at other times awful/hilarious! Some staff move very very slowly, tables not cleared at breakfast so nowhere to sit. If you managed to find a table you then may or may not get coffee. We sat and watched one family ask 4 times for coffee one morning only to be ignored. The plates pile up on your table too.We visited the Tulum buffet where the service was fantastic and food quality was much improved too.POOL: Be down there before 7am and sit there guarding your parasol with your life. There are simply not enough! We managed to get one on 2 days out of 14. We opted to use the facilities at the Tulum instead as there was more shade and sunbeds available.Entertainment: Shows were good to be honest especially the Michael Jackson one.Excursions: Very pricey. We went to Xplor and would recommend.Overall we had a nice holiday but wouldnt return. There are lots of training needs in the restaurant and the facilities need to be better for it to be a luxury hotel. I woukd rate it 4 star.

  • lorrainedavis2705 : Greater London, United Kingdom
6th visit & still amazing!

Our 6th time to this hotel and the standards still 100%. We were caught by hurricane Franklin & sadly the beach got damaged, but the beach staff were true to form & were cleaning it up as soon as possible. The food was amazing & we tried out a few of the restaurants which were all fantastic.I unfortunately had a fall, totally my own fault as I was admiring the view and didn't see the step. The help & care I received from various staff was outstanding. A big thank you to Oscar Ballanis who continued to make sure I was ok. (Oscar ive been to hospital & I broke my elbow, I'm now in plaster! you were right!)We were all very sad to leave & look forward to returning next year, or maybe for Christmas...

  • jimbob333 : Wales
Relaxing break

Stayed here for 10 days, great location, grounds extremely well kept with gardeners working very hard throughout the day.We stayed in 7715 this was a first floor room, very good air conditioning but the room and bed sheets often smelt very musty.This was a 5 minute walk to lobby beach and pools - this was good to work off excess food and drink.Mini bar restocked daily.The room was adequate but was starting to show signs of wear.We pre booked out tables at the ala carte restaurants vi email before we arrived .Food here was very good in the ala carte and the main buffet plenty of choice for even the fussiest of eaters.We spent most of the time by the beach as most days the parasols around the pools were reserved by 6am .Staff all very friendly - often met with a hola as they cycled past .Enjoyed watching the wildlife wandering around the gardens The sea was cordoned off to protect the coral - it was still good snorkelling, and it was very safe for young children as in deepest parts would only be just over an adults waist.All in all a relaxing holiday , superb facilities at the resort - transfer time from air port 1 hour 30 - 2 hours.Would recommend

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • 24 hr food & beverage service
  • 24 hour room service (light menu)
  • Unlimited a la carte dinners with reservations
  • Unlimited domestic and select international and premium drinks
  • Mini-bar restocked every day with light snacks, water, soft drinks and beer 
  • Bathrobes, slippers and beach towels in room upon arrival
  • VIP room amenities
  • Kids and Teen clubs
  • Access to activities at Bahia Principe Tulum and Coba, excluding buffet/gourmet restaurants
  • Lounge chair and towels (pool/beach)
  • Beach club with restaurant and bar
  • 10 accessible pools throughout the property
  • 31 accessible bars throughout the property
  • 15 accessible restaurants throughout the property
  • 1 hour free each day of an activity of your choice: paddle surf, tennis, snorkeling, catamarans, kayaks (subject to availability)
  • Introductory scuba diving lesson at pool
  • Boogie boards
  • Volleyball
  • Soccer
  • Basketball
  • Mountain bikes
  • Exercise room
  • Aerobics
  • 24 hours free Wi-Fi throughout the hotel (service available for a maximum of two devices per room reservation - no device limit in lobby)
  • Daily activities
  • Nightly entertainment
  • Access to all services, facilities and activities at the Grand Bahia Principe Tulum and Grand Bahia Principe Coba. Guests 18 years and over have access to all services and facilities at the Luxury Bahia Principe Sian Ka'an (except the buffet restaurant).
  • Free admission to the disco and bars of the Hacienda Dona Isabel, drinks included
  • 758 rooms in several 3-storey villas surrounded by beautifully landscaped grounds
  • 7 restaurants
  • Snack bar with fast food options
  • 9 bars
  • Disco
  • 3 pools, including kid's sections
  • Jacuzzis
  • 4 lit tennis courts
  • Basketball court and football pitch
  • Mini-golf
  • Putting green
  • Fitness facilities
  • Spa
  • Beauty salon
  • Free Wi-Fi throughout resort
  • Shops
  • Shuttle service
  • Motorized water sports (fee)
  • 18-hole golf course (fee)
  • Convention facilities (fee)
  • Laundry service (fee)
  • Car rental (fee)
  • Medical services (fee)
  • Dolphin aquarium, nearby (fee)
  • Transportation to Playa del Carmen (fee)

Junior Suite Superior 

  • 2 full-size beds or 1 king-size bed
  • Run of the house view
  • Hydromassage bathtub with shower
  • Magnifying mirror
  • Hair dryer
  • Don Pablo Collection bathroom amenities
  • Air conditioning
  • Ceiling fan
  • Living area
  • Sofa bed
  • Telephone (outside calls with additional charge)
  • Coffee and tea machine (includes infusions) 
  • Iron and ironing board
  • Alarm clock
  • LED satellite TV
  • Safe 
  • Mini-bar with alcoholic drinks (restocked once a day without charge)
  • Balcony or terrace
  • Bathrobes and slippers
  • Butler service in the room (upon request)
  • 24-hour room service (light menu)
  • Evening turn-down service
  • Free Wi-Fi (available for a maximum of two devices per room)
  • Maximum 3 adults
  • Maximum 2 children
  • Maximum 4 persons

Junior Suite Superior Ocean Front

  • 1 king-size bed
  • Sofa bed
  • Ocean view
  • Hydromassage bathtub with shower
  • Magnifying mirror
  • Hair dryer
  • Don Pablo Collection bathroom amenities
  • Air conditioning
  • Ceiling fan
  • Living area
  • Telephone (outside calls with additional charge)
  • Coffee and tea machine (includes infusions) 
  • Iron and ironing board
  • Alarm clock
  • LED satellite TV
  • Safe 
  • Mini-bar with alcoholic drinks (restocked once a day without charge)
  • Balcony or terrace
  • Bathrobes and slippers
  • Butler service in the room (upon request)
  • 24-hour room service (light menu)
  • Evening turn-down service
  • Free Wi-Fi (available for a maximum of two devices per room)
  • Maximum 3 adults
  • Maximum 1 children
  • Maximum 4 persons

Junior Suite Deluxe

  • Adults only section
  • 2 full-size beds or 1 king-size bed
  • Sofa bed
  • Run of the house view
  • Hydromassage bathtub with shower
  • Magnifying mirror
  • Hair dryer
  • Don Pablo Collection bathroom amenities
  • Air conditioning
  • Ceiling fan
  • Living area
  • Telephone (outside calls with additional charge)
  • Coffee and tea machine (includes infusions) 
  • Iron and ironing board
  • Alarm clock
  • LED satellite TV
  • Safe 
  • Mini-bar with alcoholic drinks (restocked once a day without charge)
  • Balcony or terrace
  • Bathrobes and slippers
  • Butler service in the room (upon request)
  • 24-hour room service (light menu)
  • Evening turn-down service
  • Free Wi-Fi (available for a maximum of two devices per room)
  • Maximum 3 adults

Junior Suite Deluxe Ocean Front

  • Adults only section
  • 2 full-size beds or 1 king-size bed
  • Sofa bed
  • Ocean view
  • Hydromassage bathtub with shower
  • Magnifying mirror
  • Hair dryer
  • Don Pablo Collection bathroom amenities
  • Air conditioning
  • Ceiling fan
  • Living area
  • Telephone (outside calls with additional charge)
  • Coffee and tea machine (includes infusions) 
  • Iron and ironing board
  • Alarm clock
  • LED satellite TV
  • Safe 
  • Mini-bar with alcoholic drinks (restocked once a day without charge)
  • Balcony or terrace
  • Bathrobes and slippers
  • Butler service in the room (upon request)
  • 24-hour room service (light menu)
  • Evening turn-down service
  • Free Wi-Fi (available for a maximum of two devices per room)
  • Maximum 3 adults

Restaurants 

Riviera

  • Buffet for breakfast, lunch and dinner
  • International
  • Evening dress code is Casual

Arlequin

  • à la Carte for dinner
  • Gourmet
  • Reservation required
  • Evening dress code is Semi-formal 

Dolce Vita

  • Buffet for breakfast and lunch / à la Carte for dinner
  • Italian
  • Reservation required
  • Evening dress code is Semi-formal 

Frutos del Mar

  • à la Carte for dinner
  • Seafood
  • Reservation required
  • Evening dress code is Semi-formal 

Acuario

  • Beach Restaurant
  • International  
  • Evening dress code is Casual  

Los Corales

  • Buffet for Lunch / à la Carte for dinner
  • Brazilian
  • Reservation required
  • Evening dress code is Casual 

Pool Snack Bar

Bars

  • El Mar Beach bar 
  • Hollywood Theatre bar 
  • El Chit Jaccuzzi bar
  • Tulum Lobby bar
  • El Pakal Piano Bar  
  • White Sand Pool bar 
  • El Coral Pool bar
  • La Sirena Swim-up bar 
  • Acuario Beach bar 
  • Infinity Pool bar

Child Policy - The 1st child 12 and under stays and eats free when sharing a room with 2 adults. Applicable during May 1 to October 1. Subject to change.

For the Kids 

  • Kids' Club (Bahia Scouts 4-12 years old)
  • Teen's Club (11-16 years)
  • Babysitting service ($)
  • Water park

Facilities

  • Massage Palapas on the beach
  • Outdoor jacuzzis
  • Indoor treatment rooms
  • Hydrotherapy water circuit
  • Sauna
  • Steam Bath
  • Contrast Showers
  • Beauty Salon

Massages

  • Bahia SPA Mayan Massage
  • Relaxing Caribbean Massage
  • Deep Muscle Massage
  • Aromatherapy Massage
  • Hot Stone Massage

  Rituals

  • Anti-Stress Ritual- Spa Circuit
  • Chemax Cenote Mud Wrap or Mayan Chocolate Wrap
  • Relaxing Caribbean Massage
  • Facial Cleanse
  • Tropical Paradise- Jacuzzi
  • Reflexology
  • Relaxing Massage (Outside the spa)

  Body Treatments

  • Agave Treatment 
  • Passion Fruit Treatment
  • Mayan Mud Treatment
  • Body Exfoliation and Relaxing Massage
  • Mud from the Chemax Cenote
  • Mayan Chocolate Dreams

Facial Treatments

  • Moisturising Facial
  • Purifying Facial
  • Anti-Ageing Facial
  • Decongestant Facial

  Beauty Salon Services

  • Manicure: Passion Fruit Manicure
  • Bahia SPA Manicure
  • Pedicure: Passion Fruit Pedicure
  • Bahia SPA Pedicure
  • Special Package: Bahia SPA Manicure and Pedicure
    • Includes exfoliation, paraffin bath, massage and polish.
  • Hairdresser: Wash and dry
  • Ladies Cut
  • Gentlemen Cut
  • Reparative Treatment
  • Colouring Services
  • Gala Hairstyling

  Special Bridal Packages

  • Bridal hairstyling
  • Bridal Make Up
  • Bahia SPA Manicure and Pedicure

Golf Promo - 60% discount from golf rates. Golf pacakages available. Subject to change.

Riviera Maya Golf Club
Designed by Robert Trent Jones Jr.
proshopgolfmex@rivieramaya-golfclub.com 

  • Golf Course near the property
  • 18 holes
  • Par 72
  • Minimum age to play : 18 years old

Exchange Privileges - Access to all services, facilities and activities at the Grand Bahia Principe Tulum and Grand Bahia Principe Coba. Guests 18 years and over have access to all services and facilities at the Luxury Bahia Principe Sian Ka'an (except the buffet restaurant) and Hacienda Dona Isabel entertainment and commercial village. Families will enjoy the amazing kids waterpark at the Grand Bahia Principe Coba. Free shuttle between the 3 hotels available. (The watersports centre is located at the Grand Bahia Principe Tulum.) 

Honeymooners - Receive a honeymoon amenity. Request at time of booking. Requires proof of marriage certificate at check-in.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Luxury Bahia Principe Akumal
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Luxury Bahia Principe Akumal Don Pablo Collection
Carretera Chetumal - Cancun Km 250, Akumal 77760 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.