Marina El Cid Spa & Beach Resort
- What's Included
- All Inclusive Features
Ideal resort for families of all ages. Facilities are nice, clean and well-maintained. A great mix of food items in both the buffet and a la carte restaurants. The resort set up definitely caters more to kid-friendly activities, so there is never a shortage of things to do. The beach area is great, with the exception of some rocky parts felt a few feet from shore. The drink menus are OK and vary in quality, as they very rarely served top-shelf alcohol. Overall however, this is still a great resort option for families.
Beach: We are what you would call beach people, and were disappointed with the beach. We found the beach very Rocky and there were few areas were one could actually comfortably walk into the water. We did not have water shoes, but would recommend these for anyone visiting this resort. This beach had the most seaweed I have ever seen, they cleaned it up with a front-end loader. The resort did there utmost to clean up the seaweed, but some days they could not keep ahead.Room: We were upgraded which provided us with an in room jacuzzi and a bathroom where the toilet and shower were in separate rooms. The room had a coffee maker, which we made excellent use of. It also had a bar fridge and safe. We found the room comfortable. The only negative was a smell in the room. The Room was good size and easily accommodated a king size bed. Bed was comfortable.Restaurants: We took advantage of 3 of 5 restaurants. We wanted to try the Marina, however it was too busy and we could not make a reservation that work with the balance of or time schedule. We ate at the Italian, the Mexican and the buffet. We found all 3 were excellent. The hostess at the buffet for breakfast was fantastic. We really enjoyed eating outside and she knew exactly who we were and always took us right out. We visited the Italian restaurant twice, finding the experience very good, although better the first time. The second visit had a reservation for the last sitting and found that all the menu items were no longer available, and the staff was a little preoccupied cleaning up for the next day. We really enjoyed the Mexican visiting 3 times. All 3 times we were served by Georges, again who got to know us and made us feel very welcome.Bars: We made use of all the bars but mostly the Cogo bar. Our favourite waiter was a young lade named SOL. She was excellent ag getting to know us and seemed to know exactly when to show upEntertainment: The entertainment was average in our mind. That is not to say we did not enjoy it. The shows were good, however were somewhat amateur compared to some other all inclusive resorts we have visited. Of all the shows the fire show was the best one.Pool: The pool was quite large and a perfect depth for us. It was deep enough to swim if you wanted, but shallow enough to be able to walk if you chose. There were lots of chairs available and sunshine was available almost all day.Sales Pitch: The El Cid sales staff were very pushy. They basically bribed us to go, made a very lucrative discount offer that was contingent on attending the sales pitch. It was to be 90 minutes, but by the time the actual sales person finally sat down at least 30 minutes had passed. So the total length of time had exceeded the 90 minutes. When we advised that the cost was more than we were prepared to pay what they quoted as a discounted sales price, they were not prepared to accept this and did not seem to understand the present value of money, to get savings over 20 years, we had to put out significant funds up front, and they did not want to accept that the savings they pointed to were not close to what they tried to tell us, and were not prepared to accept that we would not finance a “leisure item”Best thing about the resort: StaffWorse thing : Sales Pitch
There has been lots of news in the press lately about tainted drinks being served at even some of the finest hotels in Mexico. I will be SO bummed if I can't enjoy a margarita at the pool. Did anyone experience any problems with this at this property? We leave Saturday, 8/19 so would appreciate any feedback or even a response from the property. Thank you!
This was our first trip here and we vacationed for one week at the beginning of August, my family of four, my dad and another friends family of five. The resort is beautiful and the food was great. The entire staff was great. Hard working and very nice, always making us feel good. There's a big pool with a very fast slide and a really fun cliff jump. Kept our kids busy for hours. Our kids swam with the dolphins at the place next door to the resort which was really close and walkable. Not cheap though but I expected that. The only complaint I do have about this place is that they charge you quite a bit if you leave the resort to shuttle you somewhere. We wanted to go explore Puerto Morelos and Playa Del Carmen one day and it costed us $120 US dollars to take a shuttle from the resort to Playa Del Carmen. That's absolutely ridiculous.We wanted the shuttle to drop us off at the main road which is about 10 to 15 minutes drive through the jungle from the resort (they wanted 50$ for the shuttle to the road) to get to the road where we could choose a taxi or a bus but the resort kept telling us that the taxi or bus would be $50 per family from the road so at that point we decided to just stay on the shuttle and take it to Playa Del Carmen.If you plan on never leaving the resort this would not affect you but if you plan on leaving the resort and you are not in your own vehicle it costs a lot of money to get a ride. In my opinion since this hotel is quite a ways from the road they should offer a free shuttle to the road where we could decide what we would like to do either hop on a bus or get a taxi but they don't and they try to take advantage of every dollar they can by charging you for this. We liked the resort but our next visit back we will probably stay in Cancun as we did before at the hotel zone.
We didn't get to the resort until 7:30 at night very tired but we were made to wait after we checked in for Martha who would go over all the resort had to offer. Turns out it was to pressure us into going to a sales presentation. We told her no but then she stopped us the next morning and we finally gave in. However she told us there would be no pressure and it would only be 90 minutes. She didn't tell the truth on either point it was over 3 hours and a lot of pressure to buy. I will say that we loved the resort, everything was beautiful and the staff is extremely friendly and helpful. Sol, one of the servers by the infinity pool was great. She got to know us and our drink orders really well. The shows that they have at night are great and definitely worth checking out. The rooms are beautiful and the turndown service at night is great. Loved the shampoo, lotion and mosquito repellant that was provided. We really loved the infinity pool however our enjoyment was kind of ruined on a couple of days when they brought in parrots one day and monkeys the next for people to pay to take pictures with. The parrots and the monkeys both looked miserable and mistreated. It was so hot and yet they continued to make them be out in the heat posing with mostly kids. Our whole group and others around us were really saddened by this disregard for animals just to make a buck. We did visit the spa one morning and it was definitely worth it, amazing massage by the beach. I have to say that while the restaurants are beautiful no one in our group enjoyed the food very much. A lot of it was either over cooked or cold. Room service and coffee service in the morning was great though. Overall we did enjoy our time here but when we had the bell desk call for our transportation to the airport a regular small taxi showed up. We had a voucher for a van and we told them this when we ordered it and asked several times to please get us the van. However they shoved all of our luggage and 4 adults into a very small taxi and wouldn't get us the van. Our ride back to the airport was very unpleasant as we were all squished together. Also this resort is very kid friendly which we did not enjoy but it would be great for a family.
The hotel is really nice and service also very good! But they should change the rules of the restaurants for kids. It is really disappointing to have a family friendly resort that is prohibiting kids at some restaurants in certain times It is totally disappointing and very sad to say that somebody may be forced to choose another hotel in the future only for this reason! Second note the hotel rooms could be a little more elegant for the type of hotel considering that just a few little things and improvements may make it more elegant as said. For all other items I have to give a 4 stars that if it was not for these disappointing restrictions in some restaurants it would be a 5 stars!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet or a la carte breakfast, lunch, dinners
- All domestic and imported beverage brands
- Waiter service at the pool and beach areas
- 24 hour room service
- Pillow menu
- Tennis courts and equipment
- Hobie cats
- Boogie boards
- Bicycles and biking tours
- Daily activities
- Nightly entertainment and/or theme shows
- 350 room beachfront resort
- 22,000 sq ft pool
- Buffet & a la carte restaurants
- 24 hour room service
- Tennis courts
- Fitness centre
- Spa (fee)
- Golf nearby
- 1 king or 2 double beds
- Satellite TV
- Bathroom with shower only
- Mini bar with drinks
- Coffee maker
- Private balcony, ocean or pool view.
- Max. occ. 4
Junior Suite: Same as above with 1 king bed plus 1 Queen Murphy bed.
Platinum Room: Same as Luxury Room with Platinum Club access.
One Bedroom Suite: Same as Junior Suite with separate bedroom.
Kids Stay Free - 2 Children Stay & Eat Free 4 years & under.
For the Kids - Kids' Club for ages 4-11, 9am-9pm.
Honeymoon, Anniversary & Birthday Bonus - Complimentary bottle of domestic champagne in the room and room upgrade (subject to availability upon check-in). Must show proof, marriage certificate, birth certificate or passport ID, upon check-in at the hotel.
Platinum Club - Upgrade available, guaranteed Ocean Front or Ocean View accommodations, extra comfort beds and linens, dedicated check-in and check-out areas, late check-out at 3pm (subject to availability), reservations for palapa huts on the beach, butler service, welcome wine & fruit basket, guaranteed reservations in the specialty restaurant, special turn down service with hors d'oeuvres and petit fours, room aroma menu, bathrobes and slippers, umbrella and beach bag, scale, complimentary access to the Platinum Room Lounge (beverages, snacks, fruit, internet access, TV, newspapers and books.)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Marina El Cid Spa & Beach ResortRiviera Maya,Mexico
- Hotel Contacts
- Extra Info
Boulevard El Cid Unidad 15, Puerto Morelos 77580 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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