Marina El Cid Spa & Beach Resort
- What's Included
- All Inclusive Features
Ideal resort for families of all ages. Facilities are nice, clean and well-maintained. A great mix of food items in both the buffet and a la carte restaurants. The resort set up definitely caters more to kid-friendly activities, so there is never a shortage of things to do. The beach area is great, with the exception of some rocky parts felt a few feet from shore. The drink menus are OK and vary in quality, as they very rarely served top-shelf alcohol. Overall however, this is still a great resort option for families.
The resort was very well maintained and beautiful. Food was great and lots to do on property. The beach was nice and clean. No surf though so if kids are looking for that, you won't find it. There was lots of seaweed and rocks but it was just my husband and myself so we didn't care! We did go to the spa, which was wonderful. All staff throughout the resort was very helpful, courteous and friendly.
We visited El Cid 6 years ago and stayed in one of the big suites and I remember it being a much better trip. Either my standards have changed, or this place isn't what it used to be. Went with my husband and 7 and 3 year old children. We started in building 18, room was clean but beyond noisy. Woke up to sounds of pterodactyls at 5:30 a.m. and after 3 nights and paying an upgrade fee, we were moved to building 14 (room 1444) and had a much better view and less noise. We paid for butler service, but didn't see the value in that other than being able to get a reservation at the decent restaurants. Food: We had our first meal at the main buffet for dinner and it was like savages that haven't eaten in days. Many food slots were empty, children putting their hands in chocolate fountains, and food was not good. Scary start. We were able to secure reservations at the other restaurant in the lobby the next two evenings and it was much better. Although, if you have children under 6, you have to eat before 6:30. Kind of early for anyone, especially on vacation. The Italian restaurant was ok for dinner, became our first choice for breakfast due to cleanliness. The restaurant by the pool was our choice for lunch. The poor lady cooking in there was swamped and working as fast as she could, but still lengthy waits for tacos, burgers, or anything grilled. Adult beverages were not that great. Even with the upgrade to "platinum" premium liquor was hard to find. No good vodka, whiskey, or rum in my opinion. We did find our savior in drinks with Willy! He worked hard every night to help me find a wine that I would enjoy and was fun, kind, and caring. The beach was very pretty and had good sand for the kids. The workers were busting it to get it clean, but had their work cut out for them. Very rocky in the water. The main pool was fun, we found that we enjoyed the infinity pool better after the kids wore out from the cliff and slide. We went next door to the dolphin experience, was able to get it at hotel for $119 per person and enjoyed it. Pics were too expensive to purchase. We did book a photo shoot through the resort photo shop and they took incredible pics! All in all, the employees were all very nice and did their best. This resort may have been a little too crowded for what they can handle. I feel the food was not nearly as good as last trip and just didn't feel as special as we were treated on the last trip. Possibly because we weren't platinum the whole trip, or millionaire club, or one of the several time share prospects they were parading around, but it's just not what it used to be.
El Cid was a perfect resort for my family of four (13 year old son and 8 year old son). Reading the reviews helped but the negative ones had me confused!! The beach was rocky but with water shoes and snorkel gear in tow it makes for perfect snorkel time! Very calm waters!! The resort provides kayaks, which my sons loved. My favorite bar was the small beach bar at the corner of the resort! OMAR (day bartender in training) and OMAR at night were OUR favorites! Oh- and Oscar too! We had our private little parties at night by the bar! These bartenders made the BEST drinks! Just ask for "the special" they change every minute! We tried all the restaurants except the seafood (it was always booked). Italian has the best pizza, steak and calamari! Mexican restaurant had the best mole enchiladas! Mayan coffee is a sight to see being made at the end of your table. Room service in evening was very tasty! Italian restaurant turns into a breakfast buffet. Best breakfast on resort! We loved the family pool with the fastest slide ever and cliff jumping. The music and activities made it fun and swim up bar was perfect to hang out in all day. The infinity pool is a quieter pool with a gorgeous view of the ocean. We had building 11 with a junior suite. Very comfortable with enough space. Shower was big with glass doors. We had a bit of an ocean view but we were never in our room during the day to notice views. Having the marina right next to resort made it so convenient to book our fishing trip and snorkel trip. When booked together the hotel gave a really good discount to Explor (zip line park). Book your stuff with resort! I would return with my family! This resort met all our needs and the staff was perfect. Thanks El Cid!
Ok so, let me start by saying El Cid is a decent resort. This resort is not typically a property that my husband and I would have picked on our own. We visited this property through an RCI exchange. The property is nice, it's older but nice. We stayed in one of the newer buildings (bldg. 21) on the 3rd floor with an ocean view room. The rooms are very spacious and clean. The bathroom has a huge spa like shower which I loved!! I loved the fact that there were several eating options on site. The only issue with this is, you have to make reservations and the restaurants get booked really quick. Most members book dinner reservations for the week. If you are not a owner, you can only make two reservations at a time. This wasn't a huge problem since you didn't need reservations for the dinner buffet, which is where we at most of the time. So overall good resort, but I would not visit this property again....EVER!!So apparently there's an issue with African Americans at this resort. EVERY SINGLE TIME my husband and I went to the buffet, the host would take us to the very back of the restaurant. The restaurant would be empty and they would take us right to the back. After I demanded to sit at a different table, the host would act like it was a problem. When we did get seated, there was ALWAYS a wait for drinks. I had to go over to the drink station to ask them to bring water to our table. After asking for water, we still had to wait for someone to come over. At the Italian restaurant for breakfast, my husband and I were the only ones in the inside seating area. Not one server came over to ask if we wanted coffee, water, etc. As soon as a Caucasian couple sat down, two waiters IMMEDIATELY went to their table to take drink orders. On another occasion, I wanted to make a change to our spa reservation and the guy acted like I was bothering him with my questions. There were other instances of this horrible treatment, at the towel booth and in the lobby during check out. It is really disturbing to me that you would want African Americans money, but you treat them horribly. My husband and I were almost going to buy at this property, but boy am I glad we didn't!! My advise to El Cid management, GET OVER IT!!! If your employees have issues with African Americans they shouldn't work in an environment where you will definitely have to interact with them!!. I was truly appalled and taken aback that in MEXICO I would be treated this way...sad, sad, sad!!!
As a family of four with two kids of 9 and 11, we had a blast. Not only is the property excellently maintained and clean, but the food and mainly the staff take it to another level. My kids claim it as the best vacation ever.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet or a la carte breakfast, lunch, dinners
- All domestic and imported beverage brands
- Waiter service at the pool and beach areas
- 24 hour room service
- Pillow menu
- Tennis courts and equipment
- Hobie cats
- Boogie boards
- Bicycles and biking tours
- Daily activities
- Nightly entertainment and/or theme shows
- 350 room beachfront resort
- 22,000 sq ft pool
- Buffet & a la carte restaurants
- 24 hour room service
- Tennis courts
- Fitness centre
- Spa (fee)
- Golf nearby
- 1 king or 2 double beds
- Satellite TV
- Bathroom with shower only
- Mini bar with drinks
- Coffee maker
- Private balcony, ocean or pool view.
- Max. occ. 4
Junior Suite: Same as above with 1 king bed plus 1 Queen Murphy bed.
Platinum Room: Same as Luxury Room with Platinum Club access.
One Bedroom Suite: Same as Junior Suite with separate bedroom.
Kids Stay Free - 2 Children Stay & Eat Free 4 years & under.
For the Kids - Kids' Club for ages 4-11, 9am-9pm.
Honeymoon, Anniversary & Birthday Bonus - Complimentary bottle of domestic champagne in the room and room upgrade (subject to availability upon check-in). Must show proof, marriage certificate, birth certificate or passport ID, upon check-in at the hotel.
Platinum Club - Upgrade available, guaranteed Ocean Front or Ocean View accommodations, extra comfort beds and linens, dedicated check-in and check-out areas, late check-out at 3pm (subject to availability), reservations for palapa huts on the beach, butler service, welcome wine & fruit basket, guaranteed reservations in the specialty restaurant, special turn down service with hors d'oeuvres and petit fours, room aroma menu, bathrobes and slippers, umbrella and beach bag, scale, complimentary access to the Platinum Room Lounge (beverages, snacks, fruit, internet access, TV, newspapers and books.)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Marina El Cid Spa & Beach ResortRiviera Maya,Mexico
- Hotel Contacts
- Extra Info
Boulevard El Cid Unidad 15, Puerto Morelos 77580 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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