Marina El Cid Spa & Beach Resort
- What's Included
- All Inclusive Features
Ideal resort for families of all ages. Facilities are nice, clean and well-maintained. A great mix of food items in both the buffet and a la carte restaurants. The resort set up definitely caters more to kid-friendly activities, so there is never a shortage of things to do. The beach area is great, with the exception of some rocky parts felt a few feet from shore. The drink menus are OK and vary in quality, as they very rarely served top-shelf alcohol. Overall however, this is still a great resort option for families.
We haven't been able to get anyone to respond to some questions we regarding the Platinum Club that we have been considering for our October reservation. This doesn't sit well with us! If this is the kind of customer service we can expect, perhaps we will look elsewhere.
The resort is enhanced by their superb staff. From the bellboy to managers, all are superb. The facility itself is good. Some construction is ongoing. The service is great as is the good and drink. If an all inclusive style location is your thing, this is a solid place to stay. It does come with a "session" of high pressure sales talk, lasting about 90 min. In "appreciation" of your time comes a couple of gift vouchers, so it may end up being worth your while. Some of the sales associates are somewhat more aggressive than others, where saying "no" seems to inspire a new round of trying to convince you to buy into the holiday club. Excluding the latter, the stay is hood.
After reading the reviews prior to travel I decided to upgrade my room to premium although my reservation clearly stated room upgrade was included. Anyway, I couldn't bother arguing as I was there to relax. The rooms were kept clean, food was good. Most staff were very friendly especially my butler Paco. The entertainment was very loud at night and I was woken at 2:00am almost every night. The bed & pillows were aweful. If you are going and wanting to swim in the ocean DO NOT go to this resort. Lots of rocks and seaweed. Overall, I knew what I was getting into and wasn't disappointed. I enjoyed my 5 days there, but most likely not return.
Our family visited El Cid for the 2nd year in a row and were very glad we did. The property is a beautiful escape from the North East cold. The food overall was,good, but improvement could be made to El Alcazar quality. We loved the ability to walk 2 miles in the morning in the tropical setting, enjoy great cappuccinos st the bar in the morning, and relaxing in the sun at the beach or around the pool.The biggest issue we encountered is the significant seaweed on the beach and the very rocky beach. This limited our avility to enjoy the ocean. We were told there are plans in place to fix this and we welcome that.We are owners and look forward to returning again next May.
Me and my husband has been to many all inclusive hotels. This time, we brought our 5 year old twin girls with us. It was 1:30pm when we arrived at the resort and the guy at the front counter told us that check in is at 3pm so we had to wait and talk to the lady at the guest info. She will let us know about hotel rooms, amenities etc. We told him that we we're hungry that we need to go to the buffet and feed the kids. He ignored us and keeps telling us to go to the lady at the Guest information. We didn't listen we went ahead and eat. Around 2:45pm, 15minutes before 3pm I went back to the front desk and asked if we could get our keys or card to our room. He gave me 2 room cards and 4 towel cards. My kids we're really cranky, after 6 hours in the plane and almost 2 hours waiting for our room to be ready, my kids are uncontrollable. The bellboy Miguel helped us to get into our room only to find out that it wasnt ready nor clean at all. I cannot believe it. So after another an hour and a half, we finally got into our room. Upon arriving into our room, we checked the bathroom and no bath tub. My kids have special needs and only getting their shower in the tub.We mentioned it to our Sunwing representative if we could get a room with bath tub and also mentioned about what happened on our first day there and he said he will pass it on to the manager of the hotel. Only to be disappointed again as he told me that he spoke to the manager of the hotel about our situation and the kids and he said that if we want a room with a bath tub, we need to pay extra $30 US/night. Like really for a bath tub!!!! No calls or anything like that, asked how are we doing. Like someone needs to re train staff here about customer service!!! Like other people said, no wifi unless you pay... Beach was rocky and lots of seaweeds, We only ate at the buffet Alhambra during our stay just because we dont have time to book reservations for ala carte. The servers at the Alhambra seemed to be nice but its hard to get fast service here. Before we get drinks here,we almost are done eating. Kids enjoyed swimming at the pool and played sand at the beach. However, I got bitten by bugs that both of my arms were red and itchy. So don't forget bugs spray. Our only memorable experience was the Dolphin encounter that was in the resort/marina. It was expensive but totally worth it. All in all, this would be the first and last visit at this resort.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet or a la carte breakfast, lunch, dinners
- All domestic and imported beverage brands
- Waiter service at the pool and beach areas
- 24 hour room service
- Pillow menu
- Tennis courts and equipment
- Hobie cats
- Boogie boards
- Bicycles and biking tours
- Daily activities
- Nightly entertainment and/or theme shows
- 350 room beachfront resort
- 22,000 sq ft pool
- Buffet & a la carte restaurants
- 24 hour room service
- Tennis courts
- Fitness centre
- Spa (fee)
- Golf nearby
- 1 king or 2 double beds
- Satellite TV
- Bathroom with shower only
- Mini bar with drinks
- Coffee maker
- Private balcony, ocean or pool view.
- Max. occ. 4
Junior Suite: Same as above with 1 king bed plus 1 Queen Murphy bed.
Platinum Room: Same as Luxury Room with Platinum Club access.
One Bedroom Suite: Same as Junior Suite with separate bedroom.
Kids Stay Free - 2 Children Stay & Eat Free 4 years & under.
For the Kids - Kids' Club for ages 4-11, 9am-9pm.
Honeymoon, Anniversary & Birthday Bonus - Complimentary bottle of domestic champagne in the room and room upgrade (subject to availability upon check-in). Must show proof, marriage certificate, birth certificate or passport ID, upon check-in at the hotel.
Platinum Club - Upgrade available, guaranteed Ocean Front or Ocean View accommodations, extra comfort beds and linens, dedicated check-in and check-out areas, late check-out at 3pm (subject to availability), reservations for palapa huts on the beach, butler service, welcome wine & fruit basket, guaranteed reservations in the specialty restaurant, special turn down service with hors d'oeuvres and petit fours, room aroma menu, bathrobes and slippers, umbrella and beach bag, scale, complimentary access to the Platinum Room Lounge (beverages, snacks, fruit, internet access, TV, newspapers and books.)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Marina El Cid Spa & Beach ResortRiviera Maya,Mexico
- Hotel Contacts
- Extra Info
Boulevard El Cid Unidad 15, Puerto Morelos 77580 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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