Marina El Cid Spa & Beach Resort
- What's Included
- All Inclusive Features
Ideal resort for families of all ages. Facilities are nice, clean and well-maintained. A great mix of food items in both the buffet and a la carte restaurants. The resort set up definitely caters more to kid-friendly activities, so there is never a shortage of things to do. The beach area is great, with the exception of some rocky parts felt a few feet from shore. The drink menus are OK and vary in quality, as they very rarely served top-shelf alcohol. Overall however, this is still a great resort option for families.
We recently spent a week at the Hotel Marina El Cid in Puerto Morales. It was the most relaxing vacation I have enjoyed in years. The staff was friendly and attentive, the food was excellent and varied. We enjoyed the accommodations that were modern, clean, spacious, and right on the beach allowing us to savor the various blues of the Caribbean from sunrise to sunset. I could not have asked for anything more.
This place had excellent customer service, great food(especially the Italian), the pools were refreshing, & the beach was well kept(a little rocky but not bad compared). The only reason it was not rated excellent by me is the cost of wifi. You don't realize you need it until you have no way of checking into your flight! Otherwise great place:)
We stayed in El Cid for a full week and it was the most relaxing vacations I have ever had. The workers at the resort were second to none. Everybody was so kind and caring at the resort. Everywhere you looked there was somebody cleaning to assure the resort stayed clean. One thing I would suggest to visitors is bring your own tumbler type cup. You have that filled up with your favorite beverage and it will keep it cold and you get a much bigger drink, that way you don't run out. :)
Pros:1. Good value for the money.2. Puerto Morelos is small, but cute.3. The 24 hour room service is a great perk.4. Go to the infinity pool for a quieter experience. The main pool can get a little loud for my taste, but the infinity pool area was just delightful.5. Roberth the bartender, and Gilberto the waiter, both at the Macondo Bar, gave fabulous service.6. La Alhambra, the main reservation-required restaurant near the lobby, was exceptional.7. Willy, the sommelier, was very friendly and knowledgable and deserves special mention for his service. The wine selection was good and fairly priced.8. Every staff member we passed was polite and welcoming.9. The grounds are beautifully maintained.10. The generic cocktails can be a bit weak, but if you are specific about what you want from the bartenders, they will definitely accommodate you.Cons:1. Room service was inconsistent. Sometimes they did not clean our room until almost dinner time. Bedtime turn down service only happened twice.2. Food is a little less "Mexican-authentic" than I would have preferred. Overall, though, it was good for what it was and for the diverse guest population they are serving. Go to Puerto Morelos for a true (and inexpensive) Mexican meal.3. The "fancy" Italian restaurant La Trattoria de Gulio was horrible. The service was slow and not one dish was tasty or well-prepared. I do not recommend wasting one of your dinners that requires a reservation on this restaurant.4. They are not very clear at explaining the restaurant reservation policy. This could be more clear at check-in.5. The concierge desk was very slow. They had long lines and never answered the phone.6. I would have liked to have seen more organized activities for teenagers. Other activities, for adults, could have been more frequent and/or better publicized.7. Housekeeping only gave us 2 towels for 4 people in the room. We had to call for more towels every day during our 1 week stay..8. I was a little disappointed with the snorkeling adventure organized at the resort. We seemed to spend a good portion of our 2 hour trip trying on snorkeling gear at the marina dock, rather than on the water. It may be good to look into snorkeling excursions other than that offered directly by the resort.9. Good luck getting a reservation at La Marina unless you want to eat early at 5:00 p.m.Overall Conclusion: We would like to come back next year. It is a good value.
When I got here I thought is paradise. Beautiful vegetation well groomed, but also show a bit of wilderness. Amenities shows some luxury, and abundance. The only problem with the food at the buffet, was hard to decide what to choose from such variety, and hard to resist not eating much. Hotel room was also quite nice.This was the first impression which started to fade away and replaced with other feeling very soon. Being in the middle nowhere is hard to get or see anything than resort, unless you spend quite a bit of time and money on taxi or rental cars. The entertainment is very limited. Mostly is one hour show in the night, 1 hour live music in the lobby bar, and eventually some disco for who wants to stay from 11 PM to 1 AM. The show started good in the first day but quality went down and became quite boring. The bar with live music is preferred by seniors 60-80 years where they seems to have more fun than many younger people. Although there were a few families with children, and few mid age couples, majority of the tourists on the resort are represented by seniors 65-80 years.On the busy time, where was claimed resort is running with high occupancy, there were always half of the chaise-longs at the pool and ocean not taken, shows with poor attendance. The food at the buffet Alhambra is quite good (except desserts which I couldn't find entire period any on my taste), but I was disappointed with the menu a la carte when I booked the dinners.The entertainment during the day is weak, short, and doesn't connect well with the audience. The pool is mostly with no people except a few that might enter to get a drink at the bar when is sunny. Being mostly in the shade, and with no supply off warm water, the pool is quite cold compared to other places and what is expected here (anyhow is colder than ocean). The beach is nice, the ocean had entire period waves 0.5-1 m), and entrance to the water is quite dangerous. I used water shoes, and entered carefully other wise you can cut your feet in sharp stone or coral edges, or sprain your ankle (I heard 2 person injured that way). When is sunny with no clouds (rarely happen) you get burned if don't stay in the shade. When no sun, and a bit of wind, I've seen people can't stay at the pool or ocean without being dressed or covered. There are people offering tours, but everything means reach deep in your pocket. I was lucky I could enjoy swimming in the ocean, but I was mostly alone as all the time was red flag. So with all these for most of the people routine was eat, drink, eat. I was in many places and quite a few all inclusive vacations, and this is the first time I had a feeling I was trapped there, I got bored after a few days, and after 5 days, I was anxious to have this vacation ended and go home. I compare this place with their other property in Mazatlan which I also went, but enjoyed. Overall comparison, I would give 5/1 for Mazatlan. I had also in the last day the "chance" to see two times how some employees could have lack of customer skills (or maybe that is their training and represent management policy). When we left to the airport the taxi driver had to show to the gate keeper, a ticket we were all right and FREE to go. As a conclusion this place gave me the feeling I was in a shinny prison, which I would never return ever.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet or a la carte breakfast, lunch, dinners
- All domestic and imported beverage brands
- Waiter service at the pool and beach areas
- 24 hour room service
- Pillow menu
- Tennis courts and equipment
- Hobie cats
- Boogie boards
- Bicycles and biking tours
- Daily activities
- Nightly entertainment and/or theme shows
- 350 room beachfront resort
- 22,000 sq ft pool
- Buffet & a la carte restaurants
- 24 hour room service
- Tennis courts
- Fitness centre
- Spa (fee)
- Golf nearby
- 1 king or 2 double beds
- Satellite TV
- Bathroom with shower only
- Mini bar with drinks
- Coffee maker
- Private balcony, ocean or pool view.
- Max. occ. 4
Junior Suite: Same as above with 1 king bed plus 1 Queen Murphy bed.
Platinum Room: Same as Luxury Room with Platinum Club access.
One Bedroom Suite: Same as Junior Suite with separate bedroom.
Kids Stay Free - 2 Children Stay & Eat Free 4 years & under.
For the Kids - Kids' Club for ages 4-11, 9am-9pm.
Honeymoon, Anniversary & Birthday Bonus - Complimentary bottle of domestic champagne in the room and room upgrade (subject to availability upon check-in). Must show proof, marriage certificate, birth certificate or passport ID, upon check-in at the hotel.
Platinum Club - Upgrade available, guaranteed Ocean Front or Ocean View accommodations, extra comfort beds and linens, dedicated check-in and check-out areas, late check-out at 3pm (subject to availability), reservations for palapa huts on the beach, butler service, welcome wine & fruit basket, guaranteed reservations in the specialty restaurant, special turn down service with hors d'oeuvres and petit fours, room aroma menu, bathrobes and slippers, umbrella and beach bag, scale, complimentary access to the Platinum Room Lounge (beverages, snacks, fruit, internet access, TV, newspapers and books.)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Marina El Cid Spa & Beach ResortRiviera Maya,Mexico
- Hotel Contacts
- Extra Info
Boulevard El Cid Unidad 15, Puerto Morelos 77580 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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