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Marina El Cid Spa & Beach Resort

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Ideal resort for families of all ages. Facilities are nice, clean and well-maintained. A great mix of food items in both the buffet and a la carte restaurants. The resort set up definitely caters more to kid-friendly activities, so there is never a shortage of things to do. The beach area is great, with the exception of some rocky parts felt a few feet from shore. The drink menus are OK and vary in quality, as they very rarely served top-shelf alcohol. Overall however, this is still a great resort option for families.


Overview

An award-winning tropical haven, located in Riviera Maya, Hotel Marina El Cid Spa and Beach Resort is a luxurious getaway, perfect for families. Spacious suites adorned in modern décor are ideal for families of 5. Choose from a large selection of savoury à la carte restaurants and buffets, at no extra cost. The fun is limitless with a great kids club, ample sports and watersports, refreshing pools, waterfalls, and the powdery white sand beach. 

Location: Located in the Puerto Morelos area, 20 minutes from Cancun International Airport, 35 minutes from Playa del Carmen.


Highlights
  • Family friendly resort with lots of activities for kids
  • Spacious suites can accommodate families of five
  • Beachfront spa with first-class treatments
  • TripAdvisor's Traveler's Choice winner

tripadvisor Traveler Reviews
  • evzmom : Chicago, Illinois
Heaven on Earth!

SAFE! We got to El Cid at the beginning of October, that being said there was rain, almost daily. However, they made sure to give umbrellas, continued room service and if safe kept pool activities going. We did not like our first room which was a "Lagoon View" it was more of a swamp and not what we hoped, yet still lovely surroundings. We did upgrade to an Ocean view which was breathtaking! The staff, the service, the cleanliness and the food all 10+. In my opinion can't be beat. Some entertainment was impressive, others mediocre but they try to have something each night. The Mediterranean was our favorite restaurant. Our 5 year old had an absolute blast, in pool, at activities at the kids club or dancing at the live music they offered almost nightly in the lobby. There was always something to do or eat. Drinks were very good, very safe! This is an extremely safe place, never any threat of foul play. We witnessed a guest get hurt and a doctor was on the premise to check his injury, xray and soft cast it. I was impressed with this. They really make you feel like it is home away from home. We did shop on the grounds and the Jeweler there is very nice and fair in pricing and has beautiful inventory. There is plenty of help in excursions if you want to venture out, the best one is the big pool he is set up just before the Hacienda restaurant and he is very fair. All the food even the buffet is fantastic. Gilberto by the infinity pool is the hardest working man in the biz, and Edwardo by the Lobby bar. The location, picturesque. They are doing construction but it is barely a nuisance as they cover to protect from dust and try to be as courteous as they can to guests. It was a bit of an inconvenience when walking past as there is sometimes debris ( keep an eye on little ones). Nice sized rooms and layouts, great cleaning staff and if you have an issue, tell them they aim to please. We will definitely be back. I am actually afraid to travel elsewhere at the risk of being disappointed! Our top 5 were safety, food, cleanliness, service, and surrounding and all were perfect! The grounds were gorgeous and well kept. Stunning! The beach is rocky be prepared but you can see out to the sand bank so simply swim out past the rocks or you will hurt your feet. Water shoes recommended. But the ocean is warm and gorgeous. It does not rain all day and we came back tan a bit chubbier, and relaxed! Love you El Cid!

  • 285brennanb :
El Cid Rocks

Loved our stay at the El Cid Marina. Service was amazing and the food was amazing. The staff is super friendly and are truly there to help. Rooster is the man always looking to find the guests the best excursions and experiences that can really make a great vacation that much better. The one issue that we had during our stay was the bugs. We might have been infested we would wake up with random mosquito bites and not sure where they came from. Other than that had a great experience.

  • NJTraveler173 : Woodbridge, New Jersey
Bad Experience at the Hotel Marina El Cid Spa & Beach Resort (8/29-9/3)

We booked a trip to Riviera Maya and stayed at Hotel Marina El Cid Spa & Beach Resort from 8/29 - 9/3 with my two boys and my husband. This was our first time in El Cid and our last time. The first two days of our stay were pleasant but then we experienced a series of issues: 1) The main pool was closed due to a leak and we were not able to use it during the rest of our stay. Our children were disappointed as this was one of the main reasons why we booked this hotel and requested a room near the pool 2) The restaurant in the main lobby closed for renovations and again, this caused an inconvenience because they did a poor job communicating it to guests. They made all their guests go to a different restaurant that did not seem to have air conditioner and was overly crowded. It felt like the hotel was falling apart 3) We made reservations in La Trattoria Di Gulio and the manager of the restaurant was extremely rude. My 7 year old child was wearing khaki shorts and he gave us a hard time coming in. He said my child needed to change. We were all fully dressed and wearing shoes, outfits were appropriate so I questioned his behavior as I was not sure what the problem was. He simply kept stating that those shorts are not acceptable and my child had to change. It wasn't until I asked to speak to someone above him, and elevated my voice that he allowed us to go in the restaurant. This took a good 15-20 minutes and was aggravating to say the least. What a way to inconvenience and upset your customers!! Shameful behavior 4) There were rainy days and we had called the front desk for a ride and we were left waiting in front of the room. I would call back and their response was that nobody was available. It was such a frustrating experience and I would NOT stay here again. 5) I have to call the front desk three times during my stay so they could send somebody to clean our room 5) Avoid this place. The beach is full of rocks and there are plenty of other hotels that will truly appreciate and treat their customers much better. Don't waste your time or money.

  • Amy_Rios201 : Maywood, New Jersey
Great resort

My family and I just got back from a five day stay at El Cid and we had a fantastic time. It's very close to Cancun airport, but much quieter than Cancun. Everyone who works at the resort, from the Amstar reps to the wait staff to the concierge is professional and attentive without being pushy.The resort and the rooms were clean and well kept. We had a garden view room, but still had a wonderful view of the ocean. The food at the buffet was pretty good, especially considering some of the horror stories I've heard about food at all-inclusives. We only ate at two of the three restaurants that needed reservations, but the food at both of those restaurants was spectacular! The menus at the restaurants were more for a mature palate; however they offered children's menus which had more basic foods like chicken nuggets and pizza. Only complaint in terms of food is that there aren't many vegan options.The activities directors were not pushy at all and brought a great energy to the pool area.They are doing a lot of construction at the hotel, so the pool area could be a little noisy, but it wasn't a major issue.The biggest problem we had was how rocky the beach was. Although the hotel had employees clear the sea floor of rocks every morning, there was only so much they could do, so my daughter and I cut our feet on the rocks. If you want to go in the ocean (which is beautiful), bring swim shoes to protect your feet.

  • Vivian N : Canada
5 days all inclusive.

My best friend and I just stayed at Hotel Marina El Cid, and enjoyed every minute of our trip. It was both our first time and Mexico and everything was fantastic. My friend has stayed at resorts in Cuba and the Dominican Republic and has stated that Mexico has superseded every other All Inclusive Trip she's been on in every aspect. The hotel is very clean and well kept, the food at the resort was great, and the hospitality from every employee was incredible. A couple of our employees did stand out to us: Edward (Concierge), Mildred (Evening Lobby Cocktail Server) and Bladamir (Morning Beach Bartender) we were so glad to have met these 3 amazing individuals are were actually so sad and heartbroken to have had to leave and not have been able to keep in touch. If you are able to visit this resort, you should definitely seek out these individuals as they are extraordinary! The resort is very close to Cancun, Playa Del Carmen and Rivera Maya and we were able to purchase an excursion on site to visit Xelha where we did a Sea Trek and see Tulum for $120/person. Possible Cons: - We are both in our mid-20s and are young professionals and students and enjoyed this resort as there was entertainment every night but would not suggest this resort to individuals who were looking for a constant party. - Prior to going to the resort we were worried about the beach and purchased water shoes, which we didn't really use. There are parts of the beach that are rocky with employees working hard to de-rock the beach, but the strip is quite large and there are many areas where you would not require beach shoes.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily plus snacks
  • All drinks (Domestic and imported beverage brands available including wine, beer, soft drinks, juices and bottled water)
  • Waiter service at the pool and beach areas
  • 24-hour room service
  • Nightly entertainment and/or theme shows
  • Daytime beach & pool activities program
  • Non-motorized water sports

Platinum Club Inclusions

  • Guaranteed oceanview accommodations
  • Top-of-the-line extra comfort beds and linens
  • Dedicated check-in and checkout areas
  • Reservation of palapa huts on the beach
  • Butler service
  • Welcome fruit basket & wine bottle
  • Late checkout (15:00), subject to availability
  • Turn down service
  • Chocolate covered strawberries upon arrival
  • Room aroma menu
  • Bathrobes and slippers
  • Umbrella
  • Beach bag
  • Scale
  • Complimentary access to the Platinum Club lounge (beverages, snacks, fruit, computers with Internet available at the Platinum Club lounge area only, TV, newspapers and books)

*Applicable for Junior Suite Platinum and One Bedroom Platinum rooms

  • 350 rooms 
  • 22,000-square-foot, free-form pool, with cascading waterfalls, slide and diving pool, swim-up bar, in-water lounge chairs, sun deck, and children's area with slides
  • Pool in serene setting with lounge chairs, sun deck and bar
  • 13,000 square-foot El Cocay Spa, with an amazing assortment of massage services and traditional Mayan spa treatments ($)
  • 5 restaurants
  • 6 bars and lounges
  • Kid's Club
  • El Cid Marina, a private, full-service marina featuring 120 slips, dive shop, mini-supermarket and sportfishing fleet
  • SCUBA diving and snorkeling
  • Water sports, including windsurfing, kayaking, Hobie Cats, paddleboats and boogie boards
  • Tour Desk ($)
  • Tennis
  • Adults-only whirlpool and silent zone, offering massage services beneath palapa huts
  • Fitness center offering the latest cardio equipment, free weights and a spinning class area
  • Hair and nail salon at El Cocay Spa ($)
  • Spa boutique
  • Gift shop
  • Wi-Fi ($)
  • Golf nearby ($)

Luxury Room

  • Maximum Number of Adults: 4
  • Maximum Number of Children: 3
  • Maximum occupancy: 4
  • Air-conditioning
  • 1 king or 2 double beds
  • Pillow menu
  • Satellite TV
  • Mini bar stocked with complimentary bottled water, soft drinks, and beer
  • Coffee/tea maker
  • Bathroom
  • In-room safe
  • Balcony or Terrace

Junior Suite

  • Maximum Number of Adults: 4
  • Maximum Number of Children: 3
  • Maximum occupancy: 4
  • 1 king bed + 1 queen Murphy bed
  • Pillow menu
  • Air-conditioning
  • Satellite TV
  • Mini bar stocked with complimentary bottled water, soft drinks, and beer
  • Coffee/tea maker
  • Bathroom
  • In-room safe
  • Balcony or Terrace

Junior Suite Platinum

  • Maximum Number of Adults: 4
  • Maximum Number of Children: 3
  • Maximum occupancy: 4
  • In-room safe
  • Direct dial telephone
  • Coffee maker
  • Mini bar stocked with complimentary bottled water, soft drinks, and beer
  • 1 King bed
  • Pillow menu
  • Balcony
  • 1 Queen Murphy bed
  • Satellite TV with premium channels
  • Bathroom
  • Please see All Inclusive section for the Platinum Club Inclusions

One Bedroom Suite

  • Maximum Number of Adults: 4
  • Maximum Number of Children: 4
  • Maximum occupancy: 5
  • 1 King bed
  • 1 Queen Murphy bed
  • Pillow menu
  • 2 balconies
  • Living/dining area
  • Kitchenette
  • In-room safe
  • Direct dial telephone
  • Coffee maker
  • Mini bar stocked with complimentary bottled water, soft drinks, and beer
  • Satellite TV with premium channels
  • 2 bathrooms

One Bedroom Suite Platinum

  • Maximum Number of Adults: 4
  • Maximum Number of Children: 4
  • Maximum occupancy: 5
  • In-room safe
  • Direct dial telephone
  • Coffee maker
  • Mini bar stocked with complimentary bottled water, soft drinks, and beer
  • 1 King bed
  • 1 Queen Murphy bed
  • Pillow menu
  • 2 balconies
  • Living/dining area
  • Kitchenette
  • 2 bathrooms
  • Satellite TV with premium channels
  • Please see All Inclusive section for the Platinum Club Inclusions

Junior Suite Jacuzzi

  • Maximum Number of Adults: 4
  • Maximum Number of Children: 3
  • Maximum occupancy: 4
  • Satellite TV
  • In-room safe
  • Direct dial telephone
  • Coffee maker
  • Mini bar stocked with complimentary bottled water, soft drinks, and beer
  • In-suite Jacuzzi
  • Balcony
  • 1 king bed + 1 queen Murphy bed
  • Pillow menu
  • Air-conditioning

Studio with Jacuzzi

  • Maximum Number of Adults: 4
  • Maximum Number of Children: 3
  • Maximum occupancy: 4
  • 1 king bed + 1 queen Murphy bed
  • Pillow menu
  • Jacuzzi
  • Terrace
  • Satellite TV
  • In-room safe
  • Direct dial telephone
  • Coffee maker
  • Mini bar stocked with complimentary bottled water, soft drinks, and beer
  • Air-conditioning

Family Room

  • Maximum Number of Adults: 4
  • Maximum Number of Children: 3
  • Maximum occupancy: 5
  • 1 Queen Murphy bed
  • 2 double beds
  • Pillow menu
  • Bathroom with shower
  • Air-conditioning
  • Balcony
  • Satellite TV with premium channels
  • Safety deposit box
  • Direct dial telephone
  • Coffee maker
  • Mini bar stocked with complimentary bottled water, soft drinks, and beer

Restaurants

Alcázar

  • À la carte for dinner
  • Mediterranean
  • Reservations required

Arrecife

  • Buffet for breakfast and lunch / À la carte for dinner
  • Mexican
  • Reservations required only for dinner

La Marina

  • À la carte for dinner
  • Seafood
  • Reservations required

Alhambra

  • Buffet for breakfast, lunch and dinner
  • International

D'Gulio

  • Buffet for breakfast / À la carte for dinner
  • Italian
  • Reservations required only for dinner

Bars

  • Scaramanga Moon & Beach Lounge
  • Lobby Bar
  • Swim-Up Bar
  • Congo Bar
  • Adults Only Jacuzzi Bar
  • Macondo Bar

Kids Stay Free - 2 Children Stay & Eat Free 4 years & under.

For the Kids - Kids' Club for ages 4-12, Playground, Kids area of main pool with a mini slide

The beachfront, 13,000 square-foot El Cocay Spa restores the ancient traditions, rejuvenating guests through a balance of mind, body and spirit. Here, guests take in calming views of the Caribbean Sea, while indulging in traditional healing remedies and massage techniques based on Mayan legends. Specially trained therapists select herbs, fruits, seeds, flowers and other natural ingredients for oils and lotions that foster a lingering sense of peace and well-being.

Spa Facilities

  • Beauty salon
  • Massage cabins
  • Massage therapies
  • Steam room
  • Sauna

Romance Bonus - Wedding and Honeymoon packages are available. Please inquire for details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Marina El Cid Spa & Beach Resort
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Marina El Cid Spa & Beach Resort
Boulevard El Cid Unidad 15, Puerto Morelos 77580 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.