Moon Palace

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

A good resort located away from the main Riviera Maya strip. Great food options and the staff is incredibly helpful and attentive. A great set up for kids, as there is a play room and a kid's club available for families. The beach is situated in an OK location. Definitely opt for a more central resort if the quality of the beach is something that you're looking for.


Overview

Stretching along a Â½ km of sparkling white sand beach, the Moon Palace Golf and Spa Resort lies between Cancun and the Riviera Maya and offers a stunning range of facilities and services. Fusing Mexican hospitality with simple elegance, the all inclusive Moon Palace Golf and Spa Resort welcomes you with friendly staff, beautiful natural surroundings, and exquisite design elements. Choose from an extensive selection of deluxe rooms and suites and enjoy an array of lavish features and amenities such as deluxe bathrooms, a large Jacuzzi tub, a custom Palace Bed®, 24-hour room service, luxurious decor, and more. Enjoy breathtaking views from your private balcony and experience the ultimate in comfort and relaxation. Dining options abound with exceptional restaurants offering cuisine from all around the world in both causal and elegant settings.

The Moon Palace Golf and Spa Resort offers fun for all ages with a variety of all inclusive activities and entertainment. Golf lovers can tee off at the Moon Palace Spa and Golf Club, home to an impressive Jack Nicklaus Signature Golf Course. In the evening, prepare for dramatic performances and a vibrant display of some of the best entertainment in the Riviera Maya. Best of all, guests can take advantage of a generous $1500 resort credit, applicable per room, per one week stay, to enhance your vacation with a few extras such as romantic dinners for two, spa treatments, golf, and more for the vacation of your dreams!

Location: Beachfront, between Cancun and Puerto Morelos, 20 minute drive to Cancun, 40 minutes to Playa del Carmen, just 10 minutes from the airport.


Highlights
  • Multiple pools with swim-up bars, waterslide and Flowrider surf simulator
  • Great kids club with themed rooms and a playground
  • Jack Nicklaus Signature golf course plus mini-golf on site
  • Contemporary rooms offer great amenities like SmartTV's, video games, WiFi, liquor dispensers, and special room service menus for kids
  • AAA Four Diamond Award

tripadvisor Traveler Reviews
  • altarose22 : Kingston, Canada
Big but friendly

As long as you don't mind the size of the place and the lack of a decent ocean swimming beach this place is for you.Also watch out for the timeshare pitch. You can say no to going and you wont get the incentives, but if you do go be prepared for a hard sell and then when you have said no to all of their advances, each one which brings a decreased price you get through the best offer about 1/10th the starting price LOL

  • pmessore : providence ri
A mixed bag

We traded our time share to come to this resort. We have been to the Mayan Riviera a couple of times and love it.So, the pluses: The staff, all staff, are attentive, polite, helpful and gracious. Staff appear eager to be helpful in any way. Another plus, the time share accommodations were clean, neat, and well appointed. We even had maid service. Another plus, 5 acres of pools. Good for swimming, sunbathing, and accommodated both kids and adults. 13 restaurants, including Asian, French and Italian as well as the requisite Mexican. Food quality is good and prices are very reasonable.Now, the minuses: They will call, and call and call until you agree to a one hour presentation that they tell you is NOT a sales pitch. Oh how they lie! It IS a 4 hour plus pressuring sales pitch for you to buy into their properties. No amount of saying NO phases the sales people as you are shifted from one person to another. The sales people appear incredulous that we continued to turn down their offers. What we got in return for burning 4 plus hours of high pressure to buy into their property was a breakfast and tickets to Cirque du Soliel. It would seem a fair exchange but for the 240 minutes away from relaxation and increasingly frustrated sales people.Finally...despite loving the accommodations, food and wonderful resort staff, getting my bill at the end of our stay was a real shocker. In addition to the "hotel tax" (we never pay a tax on our time shares), we were assessed resort fees...not per room...but per person. Regardless if this is typical practice - we were never informed of the daily fees. And they really added up...making this experience cost twice the amount we had budgeted for one week! Sad to say, I left the resort angry and disappointed in my perception of a "bait and switch."Overall, I suggest one of the other truly remarkable resorts in the Mayan Riviera to spend your hard earned dollars.

  • Pennsylvania1972 : Pennsylvania
Great trip

Visited with family (including kids) over Thanksgiving. The resort exceeded our expectations. The facilities are well-maintained and clean, decor and location is fantastic, service is excellent. All of the restaurants were unique and positive experiences. Try Del Lago for breakfast, Taco Break for a casual dinner and Nektar for a unique experience. Jade has a well-stocked store and good to-go items with a beautiful sitting area. Havana Moon is also a nice experience right on the beach. Joya is a must-see for a couples night out. Go...you won't be disappointed. And, just say no (several times) if you don't want a time share presentation. They'll try to get you right after you check in.

  • Gregory R :
OK to visit once.

Had to call maintenance the first morning. The shower would only turn on when the sink was turned on. Turn off the sink and the shower went off too. Weirdest thing I have ever seen.Building one or two are closest to the pools but the most dated.

  • PatrickC : California
Sales pitch visit

Beautiful place with amazing amenities. My suggestion if your interested in purchasing is to say no to the first 2 or 3 sales people and you'll get the best deal. Our quote started at $68k and was $6000 by the time we had seen 5 sales people. 19 restaurants and a mile long pool are just some of the amenities.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner daily
  • Snacks
  • A la carte dining w/reservations
  • Theme parties
  • Unlimited Domestic and select International drinks from 10am-1am (Disco included)
  • In-room mini-bar stocked w/soft drinks & beer
  • Wi-Fi
  • Lounge chair and towels (pool/beach)
  • Kayaking
  • Snorkeling
  • Pedal boats
  • Introductory scuba diving lesson in pool
  • Day and night tennis
  • Use of bicycles
  • Mini-golf
  • Basketball court
  • Use of health club, gym, sauna and whirlpool
  • Volleyball
  • Table tennis
  • Pool table
  • Darts
  • Daily activities
  • Nightly entertainment

Concierge Level Inclusions

Adults only room category - no kids allowed in this category. In addition to the luxurious in-room amenities provided in all Moon Palace guest rooms and suites, the Concierge Level Oceanview includes:

  • King bed
  • Balcony
  • Mini-bar contains sodas, bottled water, juices & domestic beer
  • Smart TV with Wi-Fi connection and special apps including, iTunes, Netflix and more
  • DVD player
  • L'Occitane bath amenities
  • Private beach lounge chair area with waiter service
  • Exclusive beach bag (one per room/per stay)
  • Aromatherapy menu
  • Espresso/American coffee maker
  • Alarm clock/Radio/iPod dock
  • Professional CHI hair dryer & flat iron
  • 24-hour room service from select restaurants to create a "Special Menu"
  • Private candlelight dinner (once per stay)
  • Nightly petit fours
  • Pillow menu
  • Exclusive concierge phone service
  • Early check-in & late check-out (subject to availability)
  • All rooms are non-smoking   

Crown Collection Inclusions

  • Welcome cocktail, cold towel service upon arrival
  • Preferential room location (subject to category and availability)
  • Dedicated concierge desk or telephone service
  • Late check-out upon request and based on availability
  • Nightly turn-down service
  • Bottle of wine in room upon arrival
  • Use of bathrobes and slippers during stay
  • Free safety deposit box
  • Mini bar in room stocked daily
  • Premium bath amenities
  • Liquor dispenser in room featuring (rum, vodka, whiskey and tequila)
  • Coffee/tea maker in room restocked daily
  • Unlimited a la carte dining (reservation not required)
  • 24 hour room service
  • Complimentary wireless high speed internet connection in rooms
  • Unlimited long distance phone calls from the room to Canada & Continental US
  • $1,500 resort credit per room per stay. (5-8 nights stay) restrictions apply
  • Stay and play at all Palace Resorts in Cancun/Riviera Maya. (Except Le Blanc Spa)

Family Deluxe Room Category

  • 2 connecting Superior Deluxe Gardenview rooms (one room with a king bed and connecting rooms with 2 double beds)
  • Welcome amenities for family
  • Xbox 360/DVD player in room
  • Selection of Xbox Games (upon request)
  • Selection of DVD's (upon request)
  • Smart TV with YouTube, vTuner and Weather Channel
  • Fun in the Sun Bucket Kit
  • Kid's special room service menu
  • Mini-bar stocked with kid-friendly drinks and snacks
  • Mini bathrobes & slippers
  • In-room family guide with activities schedule
  • L'Oreal bath product
  • Arcade
  • Wireless Internet
  • 24 hour room service
  • Turn-down service
  • Lagoon view
  • Non-smoking rooms  
  • 2,404 rooms in 3-storey villas
  • 5 buffet restaurants
  • 5 a la carte restaurants including: Grill, Oriental, Mexican, International, Seafood and Italian, dress code & reservations required
  • Sushi bar
  • Snack bars
  • 12 Bars including Swim-up bar, Pool bar
  • Disco
  • 7 pools, including 2 large lagoon-style pools
  • FlowRider, wave simulator
  • Jacuzzis
  • Spa (fee)
  • 6 (lit) tennis courts
  • Outdoor amphitheatre
  • Basketball courts
  • Mini-golf
  • Fitness facilities
  • Games room
  • Gift shop
  • Beauty salon
  • Jack Nicklaus Signature 27-hole Golf Course at the Moon Palace Golf Resort
  • Golf carts on property
  • Free Wi-Fi throughout resort
  • Conference facilities
  • Car rental
  • Tour desk
  • In-house doctor on call 24 hours (fee)

Crown Collection Concierge Level

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Oceanview
  • Marble bathroom
  • Glass enclosed shower
  • Private balcony
  • Double whirlpool tub
  • 1 King bed
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (stocked with soft drinks, beer and water)
  • In-room wine
  • Satellite LCD TV
  • Farouk bath amenties
  • Bathrobe
  • Slippers
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • CHI professional hair dryer / flat iron
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • iPod docking station
  • CHI hair products
  • Please see All Inclusive section for the Concierge Level inclusions (Adults only - no children are allowed)

Crown Collection Deluxe Resortview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Gardenview
  • 1 King or 2 Double beds
  • Double whirlpool tub
  • Private balcony
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • In-room wine
  • Mini-bar (stocked with soft drinks, beer and water)
  • Satellite LCD TV
  • Farouk bath amenties
  • Bathrobe
  • Slippers
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • CHI professional hair dryer / flat iron
  • Alarm clock
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • iPod docking station
  • CHI hair products

Crown Collection Superior Deluxe Oceanfront

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Oceanview
  • 1 King or 2 Double beds
  • Private balcony
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • In-room wine
  • Mini-bar (stocked with soft drinks, beer and water)
  • Satellite LCD TV
  • Farouk bath amenties
  • Bathrobe
  • Slippers
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • CHI professional hair dryer / flat iron
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • iPod docking station
  • CHI hair products

Crown Collection Superior Deluxe Gardenview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Gardenview
  • 1 King or 2 Double beds
  • Double whirlpool tub
  • Private balcony
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (stocked with soft drinks, beer and water)
  • In-room wine
  • Satellite LCD TV
  • Farouk bath amenties
  • Bathrobe
  • Slippers
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • CHI professional hair dryer / flat iron
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • iPod docking station
  • CHI hair products

Crown Collection Superior Deluxe Oceanview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Double whirlpool tub
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • In-room wine
  • Satellite LCD TV
  • Farouk bath amenties
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • CHI professional hair dryer / flat iron
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • iPod docking station
  • CHI hair products
  • Oceanview
  • Bathrobe
  • Slippers
  • Mini-bar (stocked with soft drinks, beer and water)
  • Private balcony

Crown Collection Family Deluxe

  • Maximum Number of Adults 4
  • Maximum Number of Children 5
  • Maximum Occupancy 6
  • Minimum Adults 1
  • Minimum Child 1
  • CHI professional hair dryer / flat iron
  • CHI hair products
  • Satellite LCD TV
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • In-room wine
  • Digital safe (laptop size)
  • Farouk bath amenties
  • Mini-bar (stocked with soft drinks, beer and water)
  • Individual air conditioning
  • Glass enclosed shower
  • Double whirlpool tub
  • iPod docking station
  • Wireless Internet service
  • Marble bathroom
  • Private balcony
  • 1 King or 2 Double beds
  • Direct dial telephone
  • Coffee maker
  • Alarm clock
  • Bathrobes and slippers
  • Turndown service
  • Iron & Ironing board
  • Connecting rooms
  • Please see All Inclusive section for the Family Deluxe inclusions 

Crown Collection Grand Deluxe Garden Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • CHI professional hair dryer / flat iron
  • CHI hair products
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • In-room wine
  • Digital safe (laptop size)
  • Farouk bath amenties
  • Mini-bar (stocked with soft drinks, beer and water)
  • Individual air conditioning
  • Glass enclosed shower
  • Double whirlpool tub
  • iPod docking station
  • Wireless Internet service
  • Marble bathroom
  • Private balcony
  • 1 King or 2 Double beds
  • Direct dial telephone
  • Coffee maker
  • Alarm clock
  • Bathrobes and slippers
  • Turndown service
  • Iron & Ironing board

Splash Deluxe Resortview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Guests booking this category will receive voucher pass to Adventure Park, (1) per person, per stay with a minimum 7 night accommodation
  • Transfers to Adventure Park are included with this room category
  • 1 King or 2 Double beds
  • Direct dial telephone
  • Alarm clock
  • Bathrobe
  • Slippers
  • Turndown service
  • Iron & Ironing board
  • Gardenview
  • Coffee maker
  • Wireless Internet service
  • Private balcony
  • iPod docking station
  • Digital safe (laptop size)
  • Farouk bath amenties
  • Mini-bar (stocked with soft drinks, beer and water)
  • Individually controlled air-conditioning
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • In-room wine
  • Satellite LCD TV
  • CHI professional hair dryer / flat iron
  • CHI hair products
  • Double whirlpool tub
  • Note: Access to new adventure attractions, interactive and laser game areas are not included at Adventure Park

Restaurants

El Manglar

  • Buffet for breakfast, lunch and dinner
  • International

Arrecifes

  • à la carte for dinner
  • Brazilian
  • Casual dress code

Los Caporales

  • a la carte for dinner
  • Mexican
  • Formal dress code

La Trattoria

  • a la carte for dinner
  • Italian
  • Formal dress code

La Góndola

  • Buffet for breakfast and dinner
  • International/Italian

MOMO

  • a la carte for dinner
  • Asian
  • Casual dress code
  • Teppanyaki grill tables, Sushi bar

Bugambilias

  • Buffet
  • Mexican/International
  • Casual dress code

Palapa Delfines

  • Buffet for dinner / a la carte for lunch
  • Grill
  • Casual dress code

Palapa Pelicanos

  • Buffet for breakfast, lunch and dinner
  • International
  • Casual dress code

Palapa Fragata

  • a la carte for dinner / Buffet for lunch
  • Seafood/International
  • Casual dress code

Palapa Barracuda

  • a la carte for dinner / Buffet for lunch
  • Steak House/International
  • Casual dress code

El Caribeno

  • a la carte for dinner / Buffet for breakfast and lunch
  • Caribbean/International

Los Tacos

  • Snack Bar for lunch and dinner
  • Mexican

Terraza Lounge Bar

  • a la carte for dinner
  • Sushi and bar service

Café Bistro

  • Café
  • Open 24 hours

Sweet & Coffee

  • Café

Bars

  • Lobby Bar - Nizuc
  • Lobby Bar - Sunrise
  • Los Columpios Sunrise Pool bar
  • Noir Disco
  • Sunrise Lounge Bar
  • Sky Bar
  • The Pub
  • Terraza Lounge Bar
  • Swim-up Bar 1 - Moon Grand
  • Swim-up Bar 2 - Moon Grand
  • Palapa Fragata Pool bar
  • Palapa Barracuda Pool bar
  • Swim-up Bar 1 - Sunrise
  • Swim-up Bar 2 - Sunrise
  • Palapa Delfines Pool bar
  • Palapa Pelicanos Pool bar
  • El Caribeno Pool bar

For the Kids

  • "The Playroom" Kids Club for ages 4-12
  • 1 Kids pool including a kids splash zone water park
  • Mini Putt
  • Fully-equipped arcade room
  • Game rooms
  • Movie theatre with concessions
  • Beauty salon, dollhouse, and mini catwalk for girls
  • Playground
  • Sandcastle building
  • Hand crafts
  • Mini golf
  • Tennis
  • Karaoke
  • Disco party
  • Cookie baking
  • Drawing/Painting
  • Wired teens lounge

Kids Policy - Children rates only apply if child is 4-17 years old and shares the room with 2 or more guests paying the adult rate. Proof of age will be required upon check in. In the event that the ages of children are incorrect at time of travel, the difference in rates will be charged upon check in.   

Awe Spa

  • 39 Treatment rooms
  • Facials
  • Massages
  • Body Scrub
  • Body Wrap
  • Fish Spa
  • Hairstyling
  • Manicure/Pedicure
  • Waxing
  • Makeup

Stay at 1, Enjoy all! - Receive unlimited access to all the facilities at the nearby Palace resorts, including Cozumel Palace, Isla Mujeres Palace (couples only 18yrs+), Beach Palace, Playacar Palace and Sun Palace (couples only 18yrs+). Transfers not included.

Resort Credit - Book a vacation at Palace Resorts and you can earn up to $1500 USD. Resort Credits are cash back in guests' folio that can be used towards rounds of golf, spa experiences etc.
Stay longer, get more cash. Nights and USD$ Value : 3 nights =$500, 4 nights = $750, 5-8 nights = $1,500 , 9-11 nights = $2,000 and 12+ nights =$2,500 

Resort Credit is in USD and can be used towards select tours, golf, spa/beauty salon services, romantic dinners, diving packages, Vacation Memories photo packages, and Palace Resorts Wedding Collection. Promotion, prices and applicable services are subject to change without notice. Resort Credit cannot be exchanged for cash, products or merchandise. There is no cash reimbursement if unused. 

Note: When using Resort Credit for Vacation Memories, Resort Credit Shop, and other products and services offered as part of this promotion, service taxes and fees will apply. These taxes and fees can be paid with cash, credit card or other authorized means.
Travel windows: Nov. 01/15 - Oct. 31/16

Unlimited Golf instead of Resort Credit - Forfeit the $1,500 Resort Credit to receive unlimited rounds of golf for all guests in the room. Unlimited Golf Package includes unlimited rounds of golf, transportation to and from the Moon Palace Spa & Golf Club, cart beverages and snacks (only at Moon Spa & Golf Club). All adults sharing the room must pay the supplement for their entire stay and cannot be sold separately. Unused golf rounds, due to weather conditions, are non-refundable. No rain checks will be provided. Unlimited Golf Package applies to guest paying the adult rate. Children(13-17 years) must be booked as adults to receive the Unlimited Golf Package. Tee times can be reserved in advance at teetimes@palaceresorts.com, by fax at +52 998 193-2011 or by phone at +52 998 193-2010 (ext 8760 / 7am-8pm central). Tee times are subject to space & availability.

  • Promo is valid with the following golf courses: Moon Palace Spa & Golf Club and Riviera Cancun Golf Course. Additional costs: Rental Shoes - $ USD / Rental Clubs - $ USD
  • Guest will be responsible to pay a cart fee at both the Moon Palace Spa & Golf Club and the Riviera Cancun Golf club. Cart fee is per person per green fee.
  • Transportation to and from Riviera Cancun golf course is at additional cost.
  • Minimum Stay: 3 nights
  • Travel window: Nov. 1/15 - Oct. 31/16

Honeymoon Bonus

  • A complimentary bottle of sparkling wine
  • A mini cake
  • Honeymoon dinner at select restaurants
  • 2 T-shirts
  • Breakfast in bed (upon request)
  • Guaranteed turn down service
  • Honeymooner's desk
  • Late check out until 18:00 (upon request and subject to availability)

Please note: A 3 night minimum stay is required. Honeymoon couple must present proof of marriage within the past year.  Offer is subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Moon Palace
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Mayan Palace Riviera Maya
Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.