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Moon Palace

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

A good resort located away from the main Riviera Maya strip. Great food options and the staff is incredibly helpful and attentive. A great set up for kids, as there is a play room and a kid's club available for families. The beach is situated in an OK location. Definitely opt for a more central resort if the quality of the beach is something that you're looking for.


Overview

Stretching along a Â½ km of sparkling white sand beach, the Moon Palace Golf and Spa Resort lies between Cancun and the Riviera Maya and offers a stunning range of facilities and services. Fusing Mexican hospitality with simple elegance, the all inclusive Moon Palace Golf and Spa Resort welcomes you with friendly staff, beautiful natural surroundings, and exquisite design elements. Choose from an extensive selection of deluxe rooms and suites and enjoy an array of lavish features and amenities such as deluxe bathrooms, a large Jacuzzi tub, a custom Palace Bed®, 24-hour room service, luxurious decor, and more. Enjoy breathtaking views from your private balcony and experience the ultimate in comfort and relaxation. Dining options abound with exceptional restaurants offering cuisine from all around the world in both causal and elegant settings.

The Moon Palace Golf and Spa Resort offers fun for all ages with a variety of all inclusive activities and entertainment. Golf lovers can tee off at the Moon Palace Spa and Golf Club, home to an impressive Jack Nicklaus Signature Golf Course. In the evening, prepare for dramatic performances and a vibrant display of some of the best entertainment in the Riviera Maya. Best of all, guests can take advantage of a generous $1500 resort credit, applicable per room, per one week stay, to enhance your vacation with a few extras such as romantic dinners for two, spa treatments, golf, and more for the vacation of your dreams!

Location: Beachfront, between Cancun and Puerto Morelos, 20 minute drive to Cancun, 40 minutes to Playa del Carmen, just 10 minutes from the airport.


Highlights
  • Multiple pools with swim-up bars, waterslide and Flowrider surf simulator
  • Great kids club with themed rooms and a playground
  • Jack Nicklaus Signature golf course plus mini-golf on site
  • Contemporary rooms offer great amenities like SmartTV's, video games, WiFi, liquor dispensers, and special room service menus for kids
  • AAA Four Diamond Award

tripadvisor Traveler Reviews
  • spill_beans : Bristol, New Hampshire
Beautiful resort but......

I like the resort so much that we became members. With some of the changes I may have made the wrong move. The resort rooms are beautiful and very large. The resort staff are friendly and helpful. They are also very honest. By mid-vacation my phone died and I left it in my room on the table. The house keeper got a security guard to tell me to put it in the safe. Very nice.The first week our floor looked clean but turned my feet black. The second week the floor was spotless.The resort is set in the jungle and has lots of bugs. This year we had many bugs in our room. This was not a problem previously.The resort added a far away taxi lobby. This means that you have to wait for a shuttle and then take a ride to the taxi area which added a half hour before our 20 minute taxi ride to Playa Del Carmen. Previously the taxi was almost instantly available by asking the bell man.The resort room floor is tiled so the room above transmits walking and chair moving sounds very loudly. The people above us went to bed about 1 am so we were forced to do the same.We had a door to the room next door with a 1.5 inch gap at the bottom. This means that I could hear the guest pass gas while sitting on the John! The next week the guests changed . These guests must have been younger because they seemed to like to get up early and make love but eventually they listen to music to cover up any noise between rooms.We asked to change rooms but the resort was full. Sleep deprivation is awful.The resort reservation system is not very good. After a week our key card did not work. Someone called at 8 am to find out if we needed transportation to the airport. We had to wait in line to get new room keys and we were asked to show our room confirmation papers that we had previously turned in to the resort. Lucky for us I had another copy in my room so I could walk back and get it and then wait in line again. Who wants to kill an hour of their vacation time with unnecessary hassle.The resort charges $75 resort fee every week. The charge included the slowest wi fi on the planet! If you login after midnight it worked a little but at noon it would not connect to the internet. You can pay $20 per day and get a little better service. A guest I met at the pool said they paid the extra money but still couldn't watch a pod cast during the day.The resort doctor charged way to much. I expected triple the normal price but $40 for a tube of stuff I bought at the pharmacy for $4 is gouging. The cream was effective on our numerous bug bites we got while sleeping.The music is very loud at the pool especially when the games were being played. This is a shame since most of the guests are older and just want quiet. Food and drinks are priced okay at about double the price of an in town restaurant. For example a one ounce drink is 145 pesos or a can of beer for 85 pesos. However there's a happy hour some where if you are willing to move every other hour you can get a half price drink as long as you order local booze. The towel game to reserve chairs is on and you have to be very very early to get a chair in the shade. In the sun is easier but it gets really hot in the sun especially when you have a little sunburn.The beach is not swimable but you can walk about 20 minutes left of the resort (facing the water) and there's a little section of the beach that has a sandy bottom. The ocean is warmer than the pool.If you want to leave the resort in the morning you will be asked where you are going. They don't want you to get a timeshare pitch anywhere else. Don't get talked into the timeshare pitch at the resort unless you want to be hostages for about 6 hours (even if you buy a membership). The paperwork if you buy takes 2 hours but by then they give you free drinks to keep you happy. If you don't buy they'll trade you to other people to see if they can change your mind. You might get worn down by the 5th person. Google grand Mayan sales before you consider going to a presentation.One of the best things about the resort is the halls are tiled with no gaping so wheels make no noise. But the walkway between buildings is wooden planks that make lots of noise. Try to get a room in the middle of the building.

  • Robyn Y : Rogers, Arkansas
Jungle and Beach- Best of both worlds

This property is massive! There are several Vidante resorts located together. The Mayan Palace was great. We stayed at in buildings 3 and 4 (there was a leak in the bathroom, that had us relocate). The location was perfect. We were near the main pool...which is BIG! Our room had two queen size beds- very comfortable. The maid service comes in two times a day to clean and straighten things. They did a great job of keeping the room fresh. Each day we would rent a palapa. They must be reserved in advance and you are only able to reserve for the present day and the next. You must check in at the rental by 11 or they will pull your reservation and allow someone else to take it. The money ($30usd) can be counted against purchases at the poolside restaurant. If you are unable to get a palapa there are still plenty of umbrellas for shade. The happy hour is somewhat early- 12-2 and the drinks are cold and yummy! and the food is good. Pizza was especially good. We found that the waitstaff was excellent. Each server was friendly and very hard working. We were grateful for their attentiveness.The restaurants were all very good and had quite a range of options. However, I loved Havanna Moon. It is right on the beach and beautiful. I felt comfortable dressing up or down for meals there. One night we went to Joya (the cirque du soleil show) It was very fun. The VIP addition with a meal was worth the cost. And it is pricey! The setting was lovely and the food wonderful.I would not hesitate to go again!

  • peter561006 : Virginia Beach, Virginia
Nickel and Dimed

We have been at the Mayan Palace, Riviera Mayan for 5 days. For the most part, we have enjoyed our stay. Accommodations are comfortable, the grounds are lovely, walking is pretty and boardwalks make it easy to get around. However, we seem to be hit with costs everywhere we go. We played golf and had to debate what price to be charged for the round, even though this was negotiated in my contract. One day the practice balls were free, the next we had to pay $10 for a small ball. The bottle of water provided was the smallest available and warm. Petty. Even the bottled water in the room has a price tag on it. It is cheaper to buy it in the Jade market than to use the one provided. The bottle costs 15 pesos in the store, 20.5 in the room and 69.95 in the restaurant. Everything that has been discussed about the sales presentations are true. It is pressure on steroids and you can't get a straight answer from anyone. They will deceive you to the last person you talk to trying to find a way to pry some more money from you. Then, they simply don't understand why you would not want to take advantage of such a good deal. Everyone is trying to find a gimmick you will accept and everything is in multiples of $1000. Five, ten twenty thousand dollars are thrown around like they grow on trees and you should have several lying around waiting to be spent on upgrading your timeshare to something bigger and better. No is not good enough, you have to say it to a minimum of five people, all of whom are amazed that you did not accept the prior offer, but there is another one even better now that you can still take advantage of. Save yourself and your vacation. Don't go. Whatever they offer you you will pay for dearly. However, once you have that outer of the way, enjoy the large pool, a nice beach, good food at the many restaurants. The staff are wonderful, friendly, cheerful and helpful. We have also stayed at Vidanta in Nuevo Vallarta and find it much more appealing. Make that choice first.

  • Lidia J :
Great place!

Staff very helpful and friendly happy people. They come in twice a day to clean your room. At night they turn down your bed, turn on the lamps and leave a couple of hershey kisses on your pillow. Huge place, but friendly and cozy atmosphere. Restaurants are execellent and prices are comparable to restaurants in USA. There is a store/deli/giftshop where you can buy sandwiches, deserts and groceries if you prefer to make some of your meals. We had a great relaxing vacation.

  • Mark_Lisbon : Lisbon, Portugal
Just the best

We have just returned from two fantastic weeks at the Mayan Palace in a Master Suite. Apart from two big bedrooms, we also had a spacious sitting room and kitchenette, with two sofa beds. We could have comfortably slept six adults. The best three things about the resort were: 1) The surrounding environment – which is full of luxurious vegetation teeming with birds and wildlife, including enormous iguanas!; 2) The staff – who are ALL so friendly and courteous (they touch their hearts when they walk by you in the grounds); The food - there are at least 14 restaurants, ranging from lower-priced Mexican dishes near the golf course, to smart Italian and French cuisine (this is not ‘all-inclusive’, so eating is a dignified experience). We’ll, definitely be back, although maybe not in January or February, as that is when the ‘cold fronts’ are suppose to occur, which can destabilize the weather (yet we cannot grumble, as we had plenty of sun! Tips - eat at the Italian restaurant (book two days ahead) and at the beach, walk north towards Cancun for 5 - 10 minutes, as there is more sand and less people.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner daily
  • Snacks
  • A la carte dining w/reservations
  • Theme parties
  • Unlimited Domestic and select International drinks from 10am-1am (Disco included)
  • In-room mini-bar stocked w/soft drinks & beer
  • Wi-Fi
  • Lounge chair and towels (pool/beach)
  • Kayaking
  • Snorkeling
  • Pedal boats
  • Introductory scuba diving lesson in pool
  • Day and night tennis
  • Use of bicycles
  • Mini-golf
  • Basketball court
  • Use of health club, gym, sauna and whirlpool
  • Volleyball
  • Table tennis
  • Pool table
  • Darts
  • Daily activities
  • Nightly entertainment

Concierge Level Inclusions

Adults only room category - no kids allowed in this category. In addition to the luxurious in-room amenities provided in all Moon Palace guest rooms and suites, the Concierge Level Oceanview includes:

  • King bed
  • Balcony
  • Mini-bar contains sodas, bottled water, juices & domestic beer
  • Smart TV with Wi-Fi connection and special apps including, iTunes, Netflix and more
  • DVD player
  • L'Occitane bath amenities
  • Private beach lounge chair area with waiter service
  • Exclusive beach bag (one per room/per stay)
  • Aromatherapy menu
  • Espresso/American coffee maker
  • Alarm clock/Radio/iPod dock
  • Professional CHI hair dryer & flat iron
  • 24-hour room service from select restaurants to create a "Special Menu"
  • Private candlelight dinner (once per stay)
  • Nightly petit fours
  • Pillow menu
  • Exclusive concierge phone service
  • Early check-in & late check-out (subject to availability)
  • All rooms are non-smoking   

Crown Collection Inclusions

  • Welcome cocktail, cold towel service upon arrival
  • Preferential room location (subject to category and availability)
  • Dedicated concierge desk or telephone service
  • Late check-out upon request and based on availability
  • Nightly turn-down service
  • Bottle of wine in room upon arrival
  • Use of bathrobes and slippers during stay
  • Free safety deposit box
  • Mini bar in room stocked daily
  • Premium bath amenities
  • Liquor dispenser in room featuring (rum, vodka, whiskey and tequila)
  • Coffee/tea maker in room restocked daily
  • Unlimited a la carte dining (reservation not required)
  • 24 hour room service
  • Complimentary wireless high speed internet connection in rooms
  • Unlimited long distance phone calls from the room to Canada & Continental US
  • $1,500 resort credit per room per stay. (5-8 nights stay) restrictions apply
  • Stay and play at all Palace Resorts in Cancun/Riviera Maya. (Except Le Blanc Spa)

Family Deluxe Room Category

  • 2 connecting Superior Deluxe Gardenview rooms (one room with a king bed and connecting rooms with 2 double beds)
  • Welcome amenities for family
  • Xbox 360/DVD player in room
  • Selection of Xbox Games (upon request)
  • Selection of DVD's (upon request)
  • Smart TV with YouTube, vTuner and Weather Channel
  • Fun in the Sun Bucket Kit
  • Kid's special room service menu
  • Mini-bar stocked with kid-friendly drinks and snacks
  • Mini bathrobes & slippers
  • In-room family guide with activities schedule
  • L'Oreal bath product
  • Arcade
  • Wireless Internet
  • 24 hour room service
  • Turn-down service
  • Lagoon view
  • Non-smoking rooms  
  • 2,404 rooms in 3-storey villas
  • 5 buffet restaurants
  • 5 a la carte restaurants including: Grill, Oriental, Mexican, International, Seafood and Italian, dress code & reservations required
  • Sushi bar
  • Snack bars
  • 12 Bars including Swim-up bar, Pool bar
  • Disco
  • 7 pools, including 2 large lagoon-style pools
  • FlowRider, wave simulator
  • Jacuzzis
  • Spa (fee)
  • 6 (lit) tennis courts
  • Outdoor amphitheatre
  • Basketball courts
  • Mini-golf
  • Fitness facilities
  • Games room
  • Gift shop
  • Beauty salon
  • Jack Nicklaus Signature 27-hole Golf Course at the Moon Palace Golf Resort
  • Golf carts on property
  • Free Wi-Fi throughout resort
  • Conference facilities
  • Car rental
  • Tour desk
  • In-house doctor on call 24 hours (fee)

Crown Collection Concierge Level

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Oceanview
  • Marble bathroom
  • Glass enclosed shower
  • Private balcony
  • Double whirlpool tub
  • 1 King bed
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (stocked with soft drinks, beer and water)
  • In-room wine
  • Satellite LCD TV
  • Farouk bath amenties
  • Bathrobe
  • Slippers
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • CHI professional hair dryer / flat iron
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • iPod docking station
  • CHI hair products
  • Please see All Inclusive section for the Concierge Level inclusions (Adults only - no children are allowed)

Crown Collection Deluxe Resortview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Gardenview
  • 1 King or 2 Double beds
  • Double whirlpool tub
  • Private balcony
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • In-room wine
  • Mini-bar (stocked with soft drinks, beer and water)
  • Satellite LCD TV
  • Farouk bath amenties
  • Bathrobe
  • Slippers
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • CHI professional hair dryer / flat iron
  • Alarm clock
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • iPod docking station
  • CHI hair products

Crown Collection Superior Deluxe Oceanfront

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Oceanview
  • 1 King or 2 Double beds
  • Private balcony
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • In-room wine
  • Mini-bar (stocked with soft drinks, beer and water)
  • Satellite LCD TV
  • Farouk bath amenties
  • Bathrobe
  • Slippers
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • CHI professional hair dryer / flat iron
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • iPod docking station
  • CHI hair products

Crown Collection Superior Deluxe Gardenview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Gardenview
  • 1 King or 2 Double beds
  • Double whirlpool tub
  • Private balcony
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (stocked with soft drinks, beer and water)
  • In-room wine
  • Satellite LCD TV
  • Farouk bath amenties
  • Bathrobe
  • Slippers
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • CHI professional hair dryer / flat iron
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • iPod docking station
  • CHI hair products

Crown Collection Superior Deluxe Oceanview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Double whirlpool tub
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • In-room wine
  • Satellite LCD TV
  • Farouk bath amenties
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • CHI professional hair dryer / flat iron
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • iPod docking station
  • CHI hair products
  • Oceanview
  • Bathrobe
  • Slippers
  • Mini-bar (stocked with soft drinks, beer and water)
  • Private balcony

Crown Collection Family Deluxe

  • Maximum Number of Adults 4
  • Maximum Number of Children 5
  • Maximum Occupancy 6
  • Minimum Adults 1
  • Minimum Child 1
  • CHI professional hair dryer / flat iron
  • CHI hair products
  • Satellite LCD TV
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • In-room wine
  • Digital safe (laptop size)
  • Farouk bath amenties
  • Mini-bar (stocked with soft drinks, beer and water)
  • Individual air conditioning
  • Glass enclosed shower
  • Double whirlpool tub
  • iPod docking station
  • Wireless Internet service
  • Marble bathroom
  • Private balcony
  • 1 King or 2 Double beds
  • Direct dial telephone
  • Coffee maker
  • Alarm clock
  • Bathrobes and slippers
  • Turndown service
  • Iron & Ironing board
  • Connecting rooms
  • Please see All Inclusive section for the Family Deluxe inclusions 

Crown Collection Grand Deluxe Garden Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • CHI professional hair dryer / flat iron
  • CHI hair products
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • In-room wine
  • Digital safe (laptop size)
  • Farouk bath amenties
  • Mini-bar (stocked with soft drinks, beer and water)
  • Individual air conditioning
  • Glass enclosed shower
  • Double whirlpool tub
  • iPod docking station
  • Wireless Internet service
  • Marble bathroom
  • Private balcony
  • 1 King or 2 Double beds
  • Direct dial telephone
  • Coffee maker
  • Alarm clock
  • Bathrobes and slippers
  • Turndown service
  • Iron & Ironing board

Splash Deluxe Resortview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Guests booking this category will receive voucher pass to Adventure Park, (1) per person, per stay with a minimum 7 night accommodation
  • Transfers to Adventure Park are included with this room category
  • 1 King or 2 Double beds
  • Direct dial telephone
  • Alarm clock
  • Bathrobe
  • Slippers
  • Turndown service
  • Iron & Ironing board
  • Gardenview
  • Coffee maker
  • Wireless Internet service
  • Private balcony
  • iPod docking station
  • Digital safe (laptop size)
  • Farouk bath amenties
  • Mini-bar (stocked with soft drinks, beer and water)
  • Individually controlled air-conditioning
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • In-room wine
  • Satellite LCD TV
  • CHI professional hair dryer / flat iron
  • CHI hair products
  • Double whirlpool tub
  • Note: Access to new adventure attractions, interactive and laser game areas are not included at Adventure Park

Restaurants

El Manglar

  • Buffet for breakfast, lunch and dinner
  • International

Arrecifes

  • à la carte for dinner
  • Brazilian
  • Casual dress code

Los Caporales

  • a la carte for dinner
  • Mexican
  • Formal dress code

La Trattoria

  • a la carte for dinner
  • Italian
  • Formal dress code

La Góndola

  • Buffet for breakfast and dinner
  • International/Italian

MOMO

  • a la carte for dinner
  • Asian
  • Casual dress code
  • Teppanyaki grill tables, Sushi bar

Bugambilias

  • Buffet
  • Mexican/International
  • Casual dress code

Palapa Delfines

  • Buffet for dinner / a la carte for lunch
  • Grill
  • Casual dress code

Palapa Pelicanos

  • Buffet for breakfast, lunch and dinner
  • International
  • Casual dress code

Palapa Fragata

  • a la carte for dinner / Buffet for lunch
  • Seafood/International
  • Casual dress code

Palapa Barracuda

  • a la carte for dinner / Buffet for lunch
  • Steak House/International
  • Casual dress code

El Caribeno

  • a la carte for dinner / Buffet for breakfast and lunch
  • Caribbean/International

Los Tacos

  • Snack Bar for lunch and dinner
  • Mexican

Terraza Lounge Bar

  • a la carte for dinner
  • Sushi and bar service

Café Bistro

  • Café
  • Open 24 hours

Sweet & Coffee

  • Café

Bars

  • Lobby Bar - Nizuc
  • Lobby Bar - Sunrise
  • Los Columpios Sunrise Pool bar
  • Noir Disco
  • Sunrise Lounge Bar
  • Sky Bar
  • The Pub
  • Terraza Lounge Bar
  • Swim-up Bar 1 - Moon Grand
  • Swim-up Bar 2 - Moon Grand
  • Palapa Fragata Pool bar
  • Palapa Barracuda Pool bar
  • Swim-up Bar 1 - Sunrise
  • Swim-up Bar 2 - Sunrise
  • Palapa Delfines Pool bar
  • Palapa Pelicanos Pool bar
  • El Caribeno Pool bar

For the Kids

  • "The Playroom" Kids Club for ages 4-12
  • 1 Kids pool including a kids splash zone water park
  • Mini Putt
  • Fully-equipped arcade room
  • Game rooms
  • Movie theatre with concessions
  • Beauty salon, dollhouse, and mini catwalk for girls
  • Playground
  • Sandcastle building
  • Hand crafts
  • Mini golf
  • Tennis
  • Karaoke
  • Disco party
  • Cookie baking
  • Drawing/Painting
  • Wired teens lounge

Kids Policy - Children rates only apply if child is 4-17 years old and shares the room with 2 or more guests paying the adult rate. Proof of age will be required upon check in. In the event that the ages of children are incorrect at time of travel, the difference in rates will be charged upon check in.   

Awe Spa

  • 39 Treatment rooms
  • Facials
  • Massages
  • Body Scrub
  • Body Wrap
  • Fish Spa
  • Hairstyling
  • Manicure/Pedicure
  • Waxing
  • Makeup

Stay at 1, Enjoy all! - Receive unlimited access to all the facilities at the nearby Palace resorts, including Cozumel Palace, Isla Mujeres Palace (couples only 18yrs+), Beach Palace, Playacar Palace and Sun Palace (couples only 18yrs+). Transfers not included.

Resort Credit - Book a vacation at Palace Resorts and you can earn up to $1500 USD. Resort Credits are cash back in guests' folio that can be used towards rounds of golf, spa experiences etc.
Stay longer, get more cash. Nights and USD$ Value : 3 nights =$500, 4 nights = $750, 5-8 nights = $1,500 , 9-11 nights = $2,000 and 12+ nights =$2,500 

Resort Credit is in USD and can be used towards select tours, golf, spa/beauty salon services, romantic dinners, diving packages, Vacation Memories photo packages, and Palace Resorts Wedding Collection. Promotion, prices and applicable services are subject to change without notice. Resort Credit cannot be exchanged for cash, products or merchandise. There is no cash reimbursement if unused. 

Note: When using Resort Credit for Vacation Memories, Resort Credit Shop, and other products and services offered as part of this promotion, service taxes and fees will apply. These taxes and fees can be paid with cash, credit card or other authorized means.
Travel windows: Nov. 01/15 - Oct. 31/16

Unlimited Golf instead of Resort Credit - Forfeit the $1,500 Resort Credit to receive unlimited rounds of golf for all guests in the room. Unlimited Golf Package includes unlimited rounds of golf, transportation to and from the Moon Palace Spa & Golf Club, cart beverages and snacks (only at Moon Spa & Golf Club). All adults sharing the room must pay the supplement for their entire stay and cannot be sold separately. Unused golf rounds, due to weather conditions, are non-refundable. No rain checks will be provided. Unlimited Golf Package applies to guest paying the adult rate. Children(13-17 years) must be booked as adults to receive the Unlimited Golf Package. Tee times can be reserved in advance at teetimes@palaceresorts.com, by fax at +52 998 193-2011 or by phone at +52 998 193-2010 (ext 8760 / 7am-8pm central). Tee times are subject to space & availability.

  • Promo is valid with the following golf courses: Moon Palace Spa & Golf Club and Riviera Cancun Golf Course. Additional costs: Rental Shoes - $ USD / Rental Clubs - $ USD
  • Guest will be responsible to pay a cart fee at both the Moon Palace Spa & Golf Club and the Riviera Cancun Golf club. Cart fee is per person per green fee.
  • Transportation to and from Riviera Cancun golf course is at additional cost.
  • Minimum Stay: 3 nights
  • Travel window: Nov. 1/15 - Oct. 31/16

Honeymoon Bonus

  • A complimentary bottle of sparkling wine
  • A mini cake
  • Honeymoon dinner at select restaurants
  • 2 T-shirts
  • Breakfast in bed (upon request)
  • Guaranteed turn down service
  • Honeymooner's desk
  • Late check out until 18:00 (upon request and subject to availability)

Please note: A 3 night minimum stay is required. Honeymoon couple must present proof of marriage within the past year.  Offer is subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Moon Palace
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Mayan Palace Riviera Maya
Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.