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Moon Palace

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

A good resort located away from the main Riviera Maya strip. Great food options and the staff is incredibly helpful and attentive. A great set up for kids, as there is a play room and a kid's club available for families. The beach is situated in an OK location. Definitely opt for a more central resort if the quality of the beach is something that you're looking for.


Overview

Stretching along a ½ km of sparkling white sand beach, the Moon Palace Golf and Spa Resort lies between Cancun and the Riviera Maya and offers a stunning range of facilities and services. Fusing Mexican hospitality with simple elegance, the all inclusive Moon Palace Golf and Spa Resort welcomes you with friendly staff, beautiful natural surroundings, and exquisite design elements. Choose from an extensive selection of deluxe rooms and suites and enjoy an array of lavish features and amenities such as deluxe bathrooms, a large Jacuzzi tub, a custom Palace Bed®, 24-hour room service, luxurious decor, and more. Enjoy breathtaking views from your private balcony and experience the ultimate in comfort and relaxation. Dining options abound with exceptional restaurants offering cuisine from all around the world in both causal and elegant settings.

The Moon Palace Golf and Spa Resort offers fun for all ages with a variety of all inclusive activities and entertainment. Golf lovers can tee off at the Moon Palace Spa and Golf Club, home to an impressive Jack Nicklaus Signature Golf Course. In the evening, prepare for dramatic performances and a vibrant display of some of the best entertainment in the Riviera Maya. Best of all, guests can take advantage of a generous $1500 resort credit, applicable per room, per one week stay, to enhance your vacation with a few extras such as romantic dinners for two, spa treatments, golf, and more for the vacation of your dreams!

Location: Beachfront, between Cancun and Puerto Morelos, 20 minute drive to Cancun, 40 minutes to Playa del Carmen, just 10 minutes from the airport.


Highlights
  • Multiple pools with swim-up bars, waterslide and Flowrider surf simulator
  • Great kids club with themed rooms and a playground
  • Jack Nicklaus Signature golf course plus mini-golf on site
  • Contemporary rooms offer great amenities like SmartTV's, video games, WiFi, liquor dispensers, and special room service menus for kids
  • AAA Four Diamond Award

tripadvisor Traveler Reviews
  • Dennis B : Roanoke, Virginia
Paradise in the Yucatan!!

Just off of the main highway, we experienced a paradisical environment with very nice accomodations and very good service. Golf buggy trolleys to travel the complex, numerous watering holes, a natural beach surrounded by fabulous pools, restaurants, upscale shops and markets.

  • Lindawro :
Mayan Palace Riviera Maya, Playa Del Carmen

Our trip was from June 4-11, 2017. We stayed in a two bedroom, two bathroom unit - which was very nice. You do not have to leave the property - everything is available. Yes, there is a lot of walking involved but if you have patience you can wait for the shuttles. I declined the "presentation" from the beginning so I had no issues with that. BEWARE OF THE EXCURSIONS THAT ARE DONE AT THE BEACH!!!! We did book from the beach on SAILAWAYCANCUN.COM (also known as ALBATROSCATAMARANS and ALBATROSSAILAWAY). They require you to remove your shoes before entering onto the catamaran. As the day progresses (after the lunch on the beach), you line up to board the catamaran again and a staff member is there with a big bucket of water to wash the sand off your feet. You are then permitted back onto the catamaran but with wet feet (which does not mix well with FIBERGLASS). I fell and hurt my knee (had an MRI today - no results yet). I emailed the company before I left Mexico - FIRST ASKING THEM TO PLEASE ALLOW THE PASSENGERS TO DRY THEIR FEET BEFORE WALKING ON THE FIBERGLASS. I then asked them to reimburse me for the costs I incurred for this accident on their boat ($245 US Dollars total for ace bandages, rental of a scooter for 4 days and I had to buy a cane)!!! They replied that there was no incident report. (Although the bartender gave me a bag of ice to put on my knee for the duration of the ride back to Cancun and there were staff present when I fell). I was applaud that they did not even address the SAFETY ISSUE OF WET FEET ON THE FIBERGLASS. IF ANYONE DOES ONE OF THESE EXCURSIONS, DO NOT LET THEM WET YOUR FEET - IT IS WAY TOO SLIPPERY AND DANGEROUS!

  • Angelica M :
Mayan Palace Family Vacation

The resort includes various hotels. We stayed at the Mayan Palace. I had read several reviews on TA before going. The most helpful information was to request a room walking distance to the pool to avoid constantly needing a shuttle and saying a definitive NO to the sales people. After checking in we were escorted to the sales people. I immediately told them that I had read on TA that sales tours were time-consuming and that I was not interested. They are pushy, but I just kept saying no. If you are not interested in purchasing a timeshare with Vidanta, be firm in your initial answers to the staff. They are single-minded, make you feel like you're in trouble, and will work hard to make the sale. Just say no. Eventually, we found our room, and with the exception of one brief encounter in the store, never saw the sales people again. My family and I liked the rooms. We were in the one bedroom suite, which was large enough for our family of four. There are four restaurants on the property. Our favorite was Havana Moon, but the staff at both Havana Moon and Balche were very friendly and professional. The pool on the property is fantastic. There are various cabanas for rent, but the palapas offer great shade and are free if you can get up early enough to reserve one. There are two bars in the pools. One of the bars, the one closest to the volleyball court is for the PARTY crowd! The other is for the party crowd. Both bars ring a bell at happy hour. The bartenders are friendly, work hard, get to know the patrons, and got us our drinks quickly. I was impressed when they cut off a young, and very, very drunk man. He was upset, but I think they did the right thing. If we ever return to the Riviera Maya, we will likely stay at this property again. Thanks to the TA community, I also knew which tours we wanted to take before my family arrived. We booked the tours at the hotel and selected a tour to Xcaret Park and Chichen Itza. Since Xcaret is an Eco Park, we took the right type of sunblock, a change of clothes, towels, and cash (our meal was included). We also knew not to go into the river until 1:00, which was a perfect time to jump in and cool down. The ride to Chichen Itza is long but well worth the time. The pyramids are amazing and the tour guides are incredible.

  • KatWat39 : Jonesborough, Tennessee
Poor Service and Deception Overrules the Awesome Pool

This resort has an awesome pool with many activities and lots of amenities. While they have shuttles, there's still a tremendous amount of walking that makes it difficult for people with disabilities, elderly, small children, etc. People coming in through RCI placed in the back, which adds more walking regardless of where you are going. The beach is comfortable if have shade. It's not a place for children to play. There's a lot of coral and rocks there, so you need water shoes just for wading. We had a two-bedroom unit that would sleep 8. It was clean and large enough. The table only had 4 chairs. Cooktop worked poorly. Toaster didn't work. Towels, wash cloths and bed spreads disappeared each time the room was cleaned & we had to call for replacements. No views & just a balcony large enough to stand on, which we knew from the pictures.The on-site market has some sandwich and breakfast food. We didn't find what we needed there. If you are going to be there a week or two, the shuttle can drop you off in Playa del Carmen at the grocery store or within two to three blocks of Walmart. We went to Walmart and loaded up for the week. Then, we took a taxi back. Unfortunately, the taxi service can only take you to Lobby Central. Resort staff delivered our groceries, but they couldn't guarantee how fast. So we had to cart all perishables via shuttle & walking. Gratuity is added to almost every bill throughout the resort. While I'm not against an automatic gratuity, I felt that the service was sub-standard most of the time. For example, it took more than 2 hours for a room service pizza. No apologies or discounts offered. It took more than 30 minutes for a drink at the pool. We experience the same delay in service again and again. It was frustrating. I felt that auto gratuity didn't incent good service.Avoid the sales presentation unless you are interested in joining their vacation club.They promise Tulum transportation and tickets. Upon boarding the van, the driver took us in the opposite direction for "shopping" at a fine jewelry store and then on to a tequila tasting store. Delay was 1.5 hours before heading for Tulum. Can you imagine what you do with two active boys for that long? No one on the van was informed about this. And there was no other transportation available so we had to endure the delay. Golf wasn't listed at the price they quoted either. Complete deception along with 4 to 5 levels of sales sharks trying to push you into buying.Basic wifi worked okay early in the morning. We couldn't access anything during the day. I didn't try the premium wifi package.Lots of restaurants with good food. Most were pricey, but some were more reasonably priced. Hours of operation are different, so you have to check in advance.Vidanta resorts may work for some people, but they aren't for us. I don't like the long walks and delay in service. We didn't like feeling deceived or being taken places that we weren't aware of. We made it work and had a great vacation with our grandsons, but I won't return to another Vidanta resort. And, I don't recommend it for families, disabled or elderly people.

  • Megan248 : Denver, Colorado
Friendly staff, excellent facilities, resort is too large

Pros: staff, cleanliness, pool•Staff - Excellent! Every single staff member was professional, accommodating, and nice. •Cleanliness - Rooms, walkway, pool, beach and everything you could think of is very well kept and clean. •Pool - Tons of pools with very fun swim up bars, cabanas, nice chairs and friendly poolside service. Cons: ocean access, shuttle •Ocean access - The beach is very nice and well kept however getting into the ocean is extremely challenging. The water is very rocky and shallow therefore not great for any water activities. Ocean access is a huge part of a beach vacation and our entire group was very disappointed. •Shuttle - The resort is so large that you need to get on shuttles to go anywhere. At times the shuttles were very packed and uncomfortable due to high volumes of people. Having to take a shuttle really took away from a leisure vacation.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner daily
  • Snacks
  • A la carte dining w/reservations
  • Theme parties
  • Unlimited Domestic and select International drinks from 10am-1am (Disco included)
  • In-room mini-bar stocked w/soft drinks & beer
  • Wi-Fi
  • Lounge chair and towels (pool/beach)
  • Kayaking
  • Snorkeling
  • Pedal boats
  • Introductory scuba diving lesson in pool
  • Day and night tennis
  • Use of bicycles
  • Mini-golf
  • Basketball court
  • Use of health club, gym, sauna and whirlpool
  • Volleyball
  • Table tennis
  • Pool table
  • Darts
  • Daily activities
  • Nightly entertainment

Concierge Level Inclusions

Adults only room category - no kids allowed in this category. In addition to the luxurious in-room amenities provided in all Moon Palace guest rooms and suites, the Concierge Level Oceanview includes:

  • King bed
  • Balcony
  • Mini-bar contains sodas, bottled water, juices & domestic beer
  • Smart TV with Wi-Fi connection and special apps including, iTunes, Netflix and more
  • DVD player
  • L'Occitane bath amenities
  • Private beach lounge chair area with waiter service
  • Exclusive beach bag (one per room/per stay)
  • Aromatherapy menu
  • Espresso/American coffee maker
  • Alarm clock/Radio/iPod dock
  • Professional CHI hair dryer & flat iron
  • 24-hour room service from select restaurants to create a "Special Menu"
  • Private candlelight dinner (once per stay)
  • Nightly petit fours
  • Pillow menu
  • Exclusive concierge phone service
  • Early check-in & late check-out (subject to availability)
  • All rooms are non-smoking   

Crown Collection Inclusions

  • Welcome cocktail, cold towel service upon arrival
  • Preferential room location (subject to category and availability)
  • Dedicated concierge desk or telephone service
  • Late check-out upon request and based on availability
  • Nightly turn-down service
  • Bottle of wine in room upon arrival
  • Use of bathrobes and slippers during stay
  • Free safety deposit box
  • Mini bar in room stocked daily
  • Premium bath amenities
  • Liquor dispenser in room featuring (rum, vodka, whiskey and tequila)
  • Coffee/tea maker in room restocked daily
  • Unlimited a la carte dining (reservation not required)
  • 24 hour room service
  • Complimentary wireless high speed internet connection in rooms
  • Unlimited long distance phone calls from the room to Canada & Continental US
  • $1,500 resort credit per room per stay. (5-8 nights stay) restrictions apply
  • Stay and play at all Palace Resorts in Cancun/Riviera Maya. (Except Le Blanc Spa)

Family Deluxe Room Category

  • 2 connecting Superior Deluxe Gardenview rooms (one room with a king bed and connecting rooms with 2 double beds)
  • Welcome amenities for family
  • Xbox 360/DVD player in room
  • Selection of Xbox Games (upon request)
  • Selection of DVD's (upon request)
  • Smart TV with YouTube, vTuner and Weather Channel
  • Fun in the Sun Bucket Kit
  • Kid's special room service menu
  • Mini-bar stocked with kid-friendly drinks and snacks
  • Mini bathrobes & slippers
  • In-room family guide with activities schedule
  • L'Oreal bath product
  • Arcade
  • Wireless Internet
  • 24 hour room service
  • Turn-down service
  • Lagoon view
  • Non-smoking rooms  
  • 2,404 rooms in 3-storey villas
  • 5 buffet restaurants
  • 5 a la carte restaurants including: Grill, Oriental, Mexican, International, Seafood and Italian, dress code & reservations required
  • Sushi bar
  • Snack bars
  • 12 Bars including Swim-up bar, Pool bar
  • Disco
  • 7 pools, including 2 large lagoon-style pools
  • FlowRider, wave simulator
  • Jacuzzis
  • Spa (fee)
  • 6 (lit) tennis courts
  • Outdoor amphitheatre
  • Basketball courts
  • Mini-golf
  • Fitness facilities
  • Games room
  • Gift shop
  • Beauty salon
  • Jack Nicklaus Signature 27-hole Golf Course at the Moon Palace Golf Resort
  • Golf carts on property
  • Free Wi-Fi throughout resort
  • Conference facilities
  • Car rental
  • Tour desk
  • In-house doctor on call 24 hours (fee)

Crown Collection Concierge Level

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Oceanview
  • Marble bathroom
  • Glass enclosed shower
  • Private balcony
  • Double whirlpool tub
  • 1 King bed
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (stocked with soft drinks, beer and water)
  • In-room wine
  • Satellite LCD TV
  • Farouk bath amenties
  • Bathrobe
  • Slippers
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • CHI professional hair dryer / flat iron
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • iPod docking station
  • CHI hair products
  • Please see All Inclusive section for the Concierge Level inclusions (Adults only - no children are allowed)

Crown Collection Deluxe Resortview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Gardenview
  • 1 King or 2 Double beds
  • Double whirlpool tub
  • Private balcony
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • In-room wine
  • Mini-bar (stocked with soft drinks, beer and water)
  • Satellite LCD TV
  • Farouk bath amenties
  • Bathrobe
  • Slippers
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • CHI professional hair dryer / flat iron
  • Alarm clock
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • iPod docking station
  • CHI hair products

Crown Collection Superior Deluxe Oceanfront

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Oceanview
  • 1 King or 2 Double beds
  • Private balcony
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • In-room wine
  • Mini-bar (stocked with soft drinks, beer and water)
  • Satellite LCD TV
  • Farouk bath amenties
  • Bathrobe
  • Slippers
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • CHI professional hair dryer / flat iron
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • iPod docking station
  • CHI hair products

Crown Collection Superior Deluxe Gardenview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Gardenview
  • 1 King or 2 Double beds
  • Double whirlpool tub
  • Private balcony
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (stocked with soft drinks, beer and water)
  • In-room wine
  • Satellite LCD TV
  • Farouk bath amenties
  • Bathrobe
  • Slippers
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • CHI professional hair dryer / flat iron
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • iPod docking station
  • CHI hair products

Crown Collection Superior Deluxe Oceanview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Double whirlpool tub
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • In-room wine
  • Satellite LCD TV
  • Farouk bath amenties
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • CHI professional hair dryer / flat iron
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • iPod docking station
  • CHI hair products
  • Oceanview
  • Bathrobe
  • Slippers
  • Mini-bar (stocked with soft drinks, beer and water)
  • Private balcony

Crown Collection Family Deluxe

  • Maximum Number of Adults 4
  • Maximum Number of Children 5
  • Maximum Occupancy 6
  • Minimum Adults 1
  • Minimum Child 1
  • CHI professional hair dryer / flat iron
  • CHI hair products
  • Satellite LCD TV
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • In-room wine
  • Digital safe (laptop size)
  • Farouk bath amenties
  • Mini-bar (stocked with soft drinks, beer and water)
  • Individual air conditioning
  • Glass enclosed shower
  • Double whirlpool tub
  • iPod docking station
  • Wireless Internet service
  • Marble bathroom
  • Private balcony
  • 1 King or 2 Double beds
  • Direct dial telephone
  • Coffee maker
  • Alarm clock
  • Bathrobes and slippers
  • Turndown service
  • Iron & Ironing board
  • Connecting rooms
  • Please see All Inclusive section for the Family Deluxe inclusions 

Crown Collection Grand Deluxe Garden Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • CHI professional hair dryer / flat iron
  • CHI hair products
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • In-room wine
  • Digital safe (laptop size)
  • Farouk bath amenties
  • Mini-bar (stocked with soft drinks, beer and water)
  • Individual air conditioning
  • Glass enclosed shower
  • Double whirlpool tub
  • iPod docking station
  • Wireless Internet service
  • Marble bathroom
  • Private balcony
  • 1 King or 2 Double beds
  • Direct dial telephone
  • Coffee maker
  • Alarm clock
  • Bathrobes and slippers
  • Turndown service
  • Iron & Ironing board

Splash Deluxe Resortview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Guests booking this category will receive voucher pass to Adventure Park, (1) per person, per stay with a minimum 7 night accommodation
  • Transfers to Adventure Park are included with this room category
  • 1 King or 2 Double beds
  • Direct dial telephone
  • Alarm clock
  • Bathrobe
  • Slippers
  • Turndown service
  • Iron & Ironing board
  • Gardenview
  • Coffee maker
  • Wireless Internet service
  • Private balcony
  • iPod docking station
  • Digital safe (laptop size)
  • Farouk bath amenties
  • Mini-bar (stocked with soft drinks, beer and water)
  • Individually controlled air-conditioning
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • In-room wine
  • Satellite LCD TV
  • CHI professional hair dryer / flat iron
  • CHI hair products
  • Double whirlpool tub
  • Note: Access to new adventure attractions, interactive and laser game areas are not included at Adventure Park

Restaurants

El Manglar

  • Buffet for breakfast, lunch and dinner
  • International

Arrecifes

  • à la carte for dinner
  • Brazilian
  • Casual dress code

Los Caporales

  • a la carte for dinner
  • Mexican
  • Formal dress code

La Trattoria

  • a la carte for dinner
  • Italian
  • Formal dress code

La Góndola

  • Buffet for breakfast and dinner
  • International/Italian

MOMO

  • a la carte for dinner
  • Asian
  • Casual dress code
  • Teppanyaki grill tables, Sushi bar

Bugambilias

  • Buffet
  • Mexican/International
  • Casual dress code

Palapa Delfines

  • Buffet for dinner / a la carte for lunch
  • Grill
  • Casual dress code

Palapa Pelicanos

  • Buffet for breakfast, lunch and dinner
  • International
  • Casual dress code

Palapa Fragata

  • a la carte for dinner / Buffet for lunch
  • Seafood/International
  • Casual dress code

Palapa Barracuda

  • a la carte for dinner / Buffet for lunch
  • Steak House/International
  • Casual dress code

El Caribeno

  • a la carte for dinner / Buffet for breakfast and lunch
  • Caribbean/International

Los Tacos

  • Snack Bar for lunch and dinner
  • Mexican

Terraza Lounge Bar

  • a la carte for dinner
  • Sushi and bar service

Café Bistro

  • Café
  • Open 24 hours

Sweet & Coffee

  • Café

Bars

  • Lobby Bar - Nizuc
  • Lobby Bar - Sunrise
  • Los Columpios Sunrise Pool bar
  • Noir Disco
  • Sunrise Lounge Bar
  • Sky Bar
  • The Pub
  • Terraza Lounge Bar
  • Swim-up Bar 1 - Moon Grand
  • Swim-up Bar 2 - Moon Grand
  • Palapa Fragata Pool bar
  • Palapa Barracuda Pool bar
  • Swim-up Bar 1 - Sunrise
  • Swim-up Bar 2 - Sunrise
  • Palapa Delfines Pool bar
  • Palapa Pelicanos Pool bar
  • El Caribeno Pool bar

For the Kids

  • "The Playroom" Kids Club for ages 4-12
  • 1 Kids pool including a kids splash zone water park
  • Mini Putt
  • Fully-equipped arcade room
  • Game rooms
  • Movie theatre with concessions
  • Beauty salon, dollhouse, and mini catwalk for girls
  • Playground
  • Sandcastle building
  • Hand crafts
  • Mini golf
  • Tennis
  • Karaoke
  • Disco party
  • Cookie baking
  • Drawing/Painting
  • Wired teens lounge

Kids Policy - Children rates only apply if child is 4-17 years old and shares the room with 2 or more guests paying the adult rate. Proof of age will be required upon check in. In the event that the ages of children are incorrect at time of travel, the difference in rates will be charged upon check in.   

Awe Spa

  • 39 Treatment rooms
  • Facials
  • Massages
  • Body Scrub
  • Body Wrap
  • Fish Spa
  • Hairstyling
  • Manicure/Pedicure
  • Waxing
  • Makeup

Stay at 1, Enjoy all! - Receive unlimited access to all the facilities at the nearby Palace resorts, including Cozumel Palace, Isla Mujeres Palace (couples only 18yrs+), Beach Palace, Playacar Palace and Sun Palace (couples only 18yrs+). Transfers not included.

Resort Credit - Book a vacation at Palace Resorts and you can earn up to $1500 USD. Resort Credits are cash back in guests' folio that can be used towards rounds of golf, spa experiences etc.
Stay longer, get more cash. Nights and USD$ Value : 3 nights =$500, 4 nights = $750, 5-8 nights = $1,500 , 9-11 nights = $2,000 and 12+ nights =$2,500 

Resort Credit is in USD and can be used towards select tours, golf, spa/beauty salon services, romantic dinners, diving packages, Vacation Memories photo packages, and Palace Resorts Wedding Collection. Promotion, prices and applicable services are subject to change without notice. Resort Credit cannot be exchanged for cash, products or merchandise. There is no cash reimbursement if unused. 

Note: When using Resort Credit for Vacation Memories, Resort Credit Shop, and other products and services offered as part of this promotion, service taxes and fees will apply. These taxes and fees can be paid with cash, credit card or other authorized means.
Travel windows: Nov. 01/15 - Oct. 31/16

Unlimited Golf instead of Resort Credit - Forfeit the $1,500 Resort Credit to receive unlimited rounds of golf for all guests in the room. Unlimited Golf Package includes unlimited rounds of golf, transportation to and from the Moon Palace Spa & Golf Club, cart beverages and snacks (only at Moon Spa & Golf Club). All adults sharing the room must pay the supplement for their entire stay and cannot be sold separately. Unused golf rounds, due to weather conditions, are non-refundable. No rain checks will be provided. Unlimited Golf Package applies to guest paying the adult rate. Children(13-17 years) must be booked as adults to receive the Unlimited Golf Package. Tee times can be reserved in advance at teetimes@palaceresorts.com, by fax at +52 998 193-2011 or by phone at +52 998 193-2010 (ext 8760 / 7am-8pm central). Tee times are subject to space & availability.

  • Promo is valid with the following golf courses: Moon Palace Spa & Golf Club and Riviera Cancun Golf Course. Additional costs: Rental Shoes - $ USD / Rental Clubs - $ USD
  • Guest will be responsible to pay a cart fee at both the Moon Palace Spa & Golf Club and the Riviera Cancun Golf club. Cart fee is per person per green fee.
  • Transportation to and from Riviera Cancun golf course is at additional cost.
  • Minimum Stay: 3 nights
  • Travel window: Nov. 1/15 - Oct. 31/16

Honeymoon Bonus

  • A complimentary bottle of sparkling wine
  • A mini cake
  • Honeymoon dinner at select restaurants
  • 2 T-shirts
  • Breakfast in bed (upon request)
  • Guaranteed turn down service
  • Honeymooner's desk
  • Late check out until 18:00 (upon request and subject to availability)

Please note: A 3 night minimum stay is required. Honeymoon couple must present proof of marriage within the past year.  Offer is subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Moon Palace
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Mayan Palace Riviera Maya
Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

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