Now Jade Riviera Cancun

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  • What's Included
  • All Inclusive Features
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Our Opinion

Formerly the NH Riviera Cancun, the Now Jade Riviera Cancun carries on this first class resort next to Puerto Morelos. Outstanding all the way around, from the accommodations to dining to activities. Set on a beautiful beach approximately half way between Cancun and Playa del Carmen, which is good if you plan on visiting both towns. Sister resort of the Now Sapphire.

Step into a world of luxury and elegance at Now Jade Riviera Cancun, set on a stunning white sand beach. Guests will revel in the spectacular surroundings, fine dining, spacious accommodation and the wonderful range of activities. This upscale luxury resort is located next to the charming town of Puerto Morelos on a beautiful beach.

Location: Near Puerto Morelos in Riviera Maya. Approximately 25 minutes from Playa del Carmen and 35 minutes from the Cancun airport.

  • Rainforest Alliance Certified
  • Kids Club
  • Three swimming pools
  • 24 hour dining options
  • "Now Spa"

tripadvisor Traveler Reviews
  • lucretiaburt : Carthage, Missouri

The best waiter for our whole week in Cancun was Edgar. He greeted us every time and made us feel welcome. He engaged everyone at our table and would carry our plates when he could. He also made us laugh and very likeable. We asked for his table every time.

  • Crystal B : Troy, Missouri
Most Wonderful Resort

This resort is absolutely gorgeous! The pristine beach, the lovely Preferred Club Suites, and the wonderful staff all make this our most favorite place to vacation. We have been here four times now, and will continue to return every year God willing!

  • pebbles_1998 : Washington, Illinois
3rd time back to the Now Jade, and the best yet!

We returned from our 3rd stay at the Now Jade in the beginning of July. This is our favorite resort to visit, and will continue to go back. We love the lay out of the whole resort, it is private and fairly quiet considering the number of people there. Another perk is that it is so close to the airport, without being too close to other resorts. The food and drinks are all high quality, with plenty of variety to make anyone happy. We thoroughly enjoyed eating at the specialty restaurants in the evening. The food and the presentation was great. We ate lunch at Castaways every day, and always had wonderful service from the wait staff. Room service was always nice as well, and there is plenty of variety to choose from. It typically takes about 45 minutes to get, so just keep that in mind. The room service staff was always friendly when they deliver.The daily drinks were always fun to try. The bars have a wide variety of top shelf alcohol, upon request. Make sure to visit Fransisco in the Lobby Bar. He is the best of the best. We enjoy visiting him each time we have been to the Now Jade, as he is a major reason we continue to go back. We would also like to thank Eliseo, the Beverage Manager, as he helped fulfill a very special request that really made our trip special. Eli and Estrella in the lobby area were also very friendly and helpful.There is always a lot to do during your stay there, and the activity staff are entertaining without being obnoxious. We chose chairs on the beach with the grass huts, putting us close to the bathrooms, pool, bar and beach. It was nice to go back and forth from there and the pool depending on if we wanted to swim, or just relax. We made a point to go to the pool early in the day, before the sun got too overpowering, and spent time in the shade or indoors in the afternoon. This helped us to get a tan, without getting fried. Our room had an amazing ocean view! The room itself was very nice and clean, and it is amazing how comfortable the beds were. The maid and turn down service always made sure we had plenty of cold beverages in the room mini fridge. We also let them know that is was our anniversary, and there was champagne and other treats, waiting for us in the afternoon that we arrived. I would highly recommend going here. The staff is all very friendly and accommodating. This is our 7th visit to Mexico, and we don’t see ourselves going anywhere but here. This is a fantastic location to go to enjoy a nice trip.

  • doggie_doc2002 : Urbandale, Iowa
May 7 to 14, 2017

This was our 6th trip to this resort. As always, the food was great, the property well kept up and rooms clean. The beds are super comfortable...I always sleep well here. This trip was our first time in an ocean front preferred club room. We have stayed in ocean view rooms before. We were on the 3rd floor corner suite and could see the preferred pool and a beautiful view of the ocean. Late afternoon when we are ready for some down time, the balcony is shaded and the breeze is great and even in the heat it was comfortable outside. I'd enjoy a cool shower and sit on the balcony to dry my hair. As always we have to say THANKS to Francisco at the bar in the lobby. He recognizes us every time and tells us welcome home. Always a pleasure. He taught me about top shelf rum, so make sure to ask for the Flor de Caña 7 in your rum drinks. Also Lorenzo at the adult pool husband says your tequila is too strong (which means he had a great time). LOL Lorenzo always keeps the drinks coming, you never have to ask for a refill. Last but not least, in the preferred club lounge, we were taken expert care of by Marisela. She keeps the bar and snack area clean and politely keeps all the patrons in line (not an easy job). She works very hard. Thank you Marisela. There are certainly other great employees here as well, we will catch them next time. We bought into the vacation club this time, so we will be back soon.

  • brendonk519 :
Awesome Trip

My girlfriend and I went to the Now Jade for 6 nights a month after we graduated college. We had such a great experience. The service staff was amazing, constantly looking to help. We did the ROH and had an issue the first few days getting a room with a king size bed, as opposed to two queens, but once we got that room, the entire stay was near perfect. Staff members like Darius, Arturo, and Candido made the stay extremely enjoyable and these employees become friends.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner
  • 5 guaranteed reservations for A la carte dining
  • 24-hour room service
  • At least one 24 hour restaurant
  • Snacks
  • Unlimited local and selected international drinks (house wine included)
  • Mini-bar (water, soft drinks and beer)
  • Welcome cocktail
  • Admission to the disco (drinks included)
  • Snorkeling
  • Windsurfing
  • Catamaran
  • Sailing
  • Kayaking
  • Introduction to scuba diving in pool
  • Aquafitness
  • Volleyball
  • Tennis (day)
  • Basketball
  • Gym
  • Aerobics
  • Dance lessons
  • Spanish lessons
  • Ping-pong
  • Daily activities program
  • Nightly entertainment
  • 550 suites in three 4-storey buildings with elevators
  • 6 restaurants 
  • 1 coffee shop
  • 1 snack bar
  • 6 Bars (including a swim-up bar)
  • Disco
  • Lounge chairs and beach towels (pool/beach)
  • Pools
  • Whirlpool
  • Tennis court
  • Gym
  • Spa (fee)
  • Beauty salon (fee)
  • Shops
  • Boutique
  • Wireless Internet
  • Meeting facilities (fee)
  • Convention facilities (fee)
  • Medical services (fee)

Junior Suite

  • 1 king or 2 double beds
  • Tropical, partial ocean, ocean and ocean front view options available
  • Seperate living area
  • Whirlpool bath and rain shower
  • Furnished balcony or terrace
  • Complimentary minibar
  • Luxury bath amenities
  • Electronic safe
  • A/C
  • Cable TV
  • Maximum occupancy 4 people (maximum 2 children)

Preferred Club Suite

  • Private bedroom with 1 king or 2 double beds
  • Ocean or ocean front view
  • Seperate living area
  • Whirlpool bath and rain shower
  • Furnished balcony with whirlpool for two
  • Complimentary upgraded  minibar
  • Upgraded luxury bath amenities
  • Electronic safe
  • A/C
  • Cable TV
  • Access to Preferred Club Lounge
  • Maximum occupancy 4 people (maximum 2 children)

Family Suite

  • 1 king bed and 2 double beds
  • Two adjoining junior suites
  • Seperate living areas
  • Two bathrooms with with whirlpool baths and rain showers
  • Private, furnished balconies or terraces
  • Tropical views
  • Complimentary minibar
  • Luxury bath amenities
  • Electronic safe
  • A/C
  • Cable TV
  • Maximum occupancy 2 adults and 4 children or 4 adults

Preferred Club Governor Suite

  • Large, private bedroom with king-size bed
  • Separate living room, dining room and foyer
  • Spacious main bathroom with rain shower
  • Separate guest bathroom with shower
  • Indoor whirlpool
  • Private, furnished balcony
  • Patio lounge with double terrace and outdoor whirlpool
  • Access to Preferred Club Lounge
  • Preferred location with spectacular ocean-front view
  • Complimentary upgraded  minibar
  • Upgraded luxury bath amenities
  • Electronic safe
  • A/C
  • Cable TV
  • Maximum occupancy 2 adults



  • A la carte for dinner
  • Italian
  • Dress code is casual elegance (Long trousers and dress shirts for gentlemen)


  • Buffet for breakfast, lunch and dinner
  • International


  • Open for lunch
  • Sandwiches and gourmet favourites

Coco Cafe

  • Coffee shop and deli

Cin Cin

  • A la carte for dinner
  • Mediterranean
  • Dress code is casual elegance (Long trousers and dress shirts for gentlemen)


  • A la carte for breakfast (Preferred Club only) and dinner
  • French
  • Dress code is casual elegance (Long trousers and dress shirts for gentlemen)


  • A la carte for dinner
  • Asian cuisine
  • Dress code is casual elegance (Long trousers and dress shirts for gentlemen)


  • A la carte for dinner
  • Mexican cuisine
  • Dress code is casual elegance (Long trousers and dress shirts for gentlemen)


  • Moments lobby bar
  • Scores sports bar
  • Splash swim up bar
  • The Lounge
  • The Mix beach bar
  • The Reef Swim up bar

Kids Deal - Two children under 7 stay and eat free. Restrictions apply.

For the Kids - Kids' Club for ages 5 to 12. Playground and Babysitting for a fee (subject to availability).

Offers subject to change.

Now Jade Riviera Cancun offers the following Now Spa facilities and treatments:


  • Gym
  • Beauty salon
  • Massage rooms
  • Whirlpool baths


  • Swedish massage
  • Deep tissue massage
  • Sports massage
  • Neck, shoulders and back massage
  • Hot stone massage
  • Reflexology massage

Facial treatments

  • Post sun soothing facial
  • Luminous C facial
  • Caviar facial (for her and him)
  • Stem cells facial
  • Elasto-firm facial
  • Lumafirm instant youth facial


  • Water lily after-sun wrap
  • Chocolate body wrap
  • Seaweed wrap
  • Tropical oasis wrap
  • Tropical escape wrap

Other treatments

  • Manicure, pedicure
  • Hair styling
  • Hair removal
  • Body exfolitaion

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Now Jade Riviera Cancun
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Now Jade Riviera Cancun
Blvd. El Sid Mz. 20 Lote 1-1 Sm.3 Unidad 26, Puerto Morelos 77580 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.