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Now Jade Riviera Cancun

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Formerly the NH Riviera Cancun, the Now Jade Riviera Cancun carries on this first class resort next to Puerto Morelos. Outstanding all the way around, from the accommodations to dining to activities. Set on a beautiful beach approximately half way between Cancun and Playa del Carmen, which is good if you plan on visiting both towns. Sister resort of the Now Sapphire.


Overview
Step into a world of luxury and elegance at Now Jade Riviera Cancun, set on a stunning white sand beach. Guests will revel in the spectacular surroundings, fine dining, spacious accommodation and the wonderful range of activities. This upscale luxury resort is located next to the charming town of Puerto Morelos on a beautiful beach.

Location: Near Puerto Morelos in Riviera Maya. Approximately 25 minutes from Playa del Carmen and 35 minutes from the Cancun airport.

Highlights
  • Rainforest Alliance Certified
  • Kids Club
  • Three swimming pools
  • 24 hour dining options
  • "Now Spa"

tripadvisor Traveler Reviews
  • UKdrifter : UK
Excellent Service from the following members of staff.

Two weeks at this resort and we have really enjoyed our stay with one day to go.Special mention for Leoncio in the Carnival International Restaurant for outstanding and superb service which made a real difference at Breakfast and Lunch throughout our stay. Griselda at the Crepe/ Pancake Station was amazing service with a smile and helped with my Spanish.Antonio in the Mercure French Restaurant was excellent on our 3 Visits a truly amazing waiter.Elias and Juan in Castaways for lunch really know how to look after their guests.Alejandro in the Spice Asian Restaurant made this our favourite destination for dinner which we visited 4 times during our stay.Room was very good always kept immaculately clean and tidy. Minor leak from air conditioning in the first week was resolved with the minimum of fuss.Beach was always very clean with beautiful white sand.Pool in need of tile repairs which started to happen during our stay with again minimal disruption, Ricardo was our drinks waiter who looked after us well around the pool.Not my ‘cup of tea’ but entertainment team worked tirelessly to entertain, enjoyed the Tiquilla tasting!A few staff that could learn from the outstanding service offered by Leoncio Antonio and Griselda!Well Done Now Jade Thank you.

  • stv429 : Omaha, Nebraska
Excellent in every way!

You can't go wrong here. Everything here was excellent. I stayed at 2 resorts this trip and this one was head and shoulders above the other. It was also almost half the cost. Preferred in my option was worth it. I loved the private lounge and the food and drinks. All the liquor here is top shelf/name brand so you don't have to worry about crappy alcohol. Pools are very nice and views are excellent. The main pool is more of a party pool, lots of music and activities. The preferred is more relaxing an chill. The one complaint would be the rocks on the beach but they do a pretty good job of finding areas where is not to rocky and blocking it off. Restaurants were easy to get into. If there was a wait they give you a buzzer and you go to any of the bars and have a drink. Usually only had to wait 20-30 min if at all and the resort was sold out 2 nights we were there. Really impressed with this place. I think I will be back soon.

  • Nina G : Chicago, Illinois
Not Luxury at ALL

Check in was semi-smooth, celebrating anniversary, we thought we get a good view, we upgraded to Junior Suite OV. Once we got our room, we checked it my ocean view was the roof of the restaurants below, and the garden. To view the OCEAN you had to break your neck! Food was DELICIOUS everywhere we ate. We tried all the restaurants during our stay they were all above and beyond! Liquor, you have top shelf, like Don Julio, but if you do not ask your drink with a specific liquor, you are getting generic liquor. For example if you asked for tequila and squirt they would give you house tequila, you had to specifically say I want Don Julio with squirt. Which is you are a resort advertising Unlimited Luxury, why not just provide top shelf liquor and forget the cheap house liquor. Service, was really good, waiters around the pool, were great Shout out to Jose Alfredo for going above and beyond (this is a different story but I slipped and fell on resort grounds, never got any help from front desk,Jose Alfredo went above & beyond to get me a bandage to wrap around my sprain).Housekeeping was good. Room Service EXCELLENTE! The Resort Grounds are beautiful, the beach and ocean I cannot agree. Ocean very Rocky, area very secluded. Would I come back here no, would I give another Now resort a try , yes.

  • Shannon L :
Great family vaacation.

We stayed here for 8 days total. The resort is beautiful and the staff are amazing. They made us feel right at home. We paid for the ocean view family suite and the first room we were in the sliding doors did not work properly. We called maintenance and afyer an hour it still was not fixed. He said that he would have to return the next day to fix it. Then the construction started in the room literally next to us. Try getting your kids to nap with drilling and pounding going on in the next room. I went down to the privileged lounge and talked with someone there. He was very understanding and said they would move us, he personally took us to where the new room was to make sure everything was good with the room and there was no construction close to us. That was really the only hiccup we had with the actual resort. It was very quite and not too many people making it crazy. The pools are beautiful, my only complaint is that the pools close at 7?? I mean really 7? That's really early. We went one evening and it was 8 and we were asked to leave the pool. They maintain the pools after it closes I understand but that is just too early. The restaurants were good. Pretty much in line with what you expect from an all inclusive. The buffet was just ok. Overall very happy with this resort and would return again.

  • dustin b :
5 stars for the food and entertainment crew

Just got back after spending a week at this resort. I have stayed at quite a few locations in this area and the Now Jade has been by far the best Resort to date. David, Chino, Ceci, Job, Adrian, Oscar and Sexy Choclate were both hilarious and entertaining. The shows at night are all 5 star productions and way better than anything ive ever seen. Food was very important to us and I can say it did not let us down. Everything is small portions but that was great since it allowed me to try 3-4 entrees per meal. Id go back in a heart beat.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner
  • 5 guaranteed reservations for A la carte dining
  • 24-hour room service
  • At least one 24 hour restaurant
  • Snacks
  • Unlimited local and selected international drinks (house wine included)
  • Mini-bar (water, soft drinks and beer)
  • Welcome cocktail
  • Admission to the disco (drinks included)
  • Snorkeling
  • Windsurfing
  • Catamaran
  • Sailing
  • Kayaking
  • Introduction to scuba diving in pool
  • Aquafitness
  • Volleyball
  • Tennis (day)
  • Basketball
  • Gym
  • Aerobics
  • Dance lessons
  • Spanish lessons
  • Ping-pong
  • Daily activities program
  • Nightly entertainment
  • 550 suites in three 4-storey buildings with elevators
  • 6 restaurants 
  • 1 coffee shop
  • 1 snack bar
  • 6 Bars (including a swim-up bar)
  • Disco
  • Lounge chairs and beach towels (pool/beach)
  • Pools
  • Whirlpool
  • Tennis court
  • Gym
  • Spa (fee)
  • Beauty salon (fee)
  • Shops
  • Boutique
  • Wireless Internet
  • Meeting facilities (fee)
  • Convention facilities (fee)
  • Medical services (fee)

Junior Suite

  • 1 king or 2 double beds
  • Tropical, partial ocean, ocean and ocean front view options available
  • Seperate living area
  • Whirlpool bath and rain shower
  • Furnished balcony or terrace
  • Complimentary minibar
  • Luxury bath amenities
  • Electronic safe
  • A/C
  • Cable TV
  • Maximum occupancy 4 people (maximum 2 children)

Preferred Club Suite

  • Private bedroom with 1 king or 2 double beds
  • Ocean or ocean front view
  • Seperate living area
  • Whirlpool bath and rain shower
  • Furnished balcony with whirlpool for two
  • Complimentary upgraded  minibar
  • Upgraded luxury bath amenities
  • Electronic safe
  • A/C
  • Cable TV
  • Access to Preferred Club Lounge
  • Maximum occupancy 4 people (maximum 2 children)

Family Suite

  • 1 king bed and 2 double beds
  • Two adjoining junior suites
  • Seperate living areas
  • Two bathrooms with with whirlpool baths and rain showers
  • Private, furnished balconies or terraces
  • Tropical views
  • Complimentary minibar
  • Luxury bath amenities
  • Electronic safe
  • A/C
  • Cable TV
  • Maximum occupancy 2 adults and 4 children or 4 adults

Preferred Club Governor Suite

  • Large, private bedroom with king-size bed
  • Separate living room, dining room and foyer
  • Spacious main bathroom with rain shower
  • Separate guest bathroom with shower
  • Indoor whirlpool
  • Private, furnished balcony
  • Patio lounge with double terrace and outdoor whirlpool
  • Access to Preferred Club Lounge
  • Preferred location with spectacular ocean-front view
  • Complimentary upgraded  minibar
  • Upgraded luxury bath amenities
  • Electronic safe
  • A/C
  • Cable TV
  • Maximum occupancy 2 adults

Restaurants

Capers

  • A la carte for dinner
  • Italian
  • Dress code is casual elegance (Long trousers and dress shirts for gentlemen)

Carnival

  • Buffet for breakfast, lunch and dinner
  • International

Castaways

  • Open for lunch
  • Sandwiches and gourmet favourites

Coco Cafe

  • Coffee shop and deli

Cin Cin

  • A la carte for dinner
  • Mediterranean
  • Dress code is casual elegance (Long trousers and dress shirts for gentlemen)

Mercure

  • A la carte for breakfast (Preferred Club only) and dinner
  • French
  • Dress code is casual elegance (Long trousers and dress shirts for gentlemen)

Spice

  • A la carte for dinner
  • Asian cuisine
  • Dress code is casual elegance (Long trousers and dress shirts for gentlemen)

Tamarindo

  • A la carte for dinner
  • Mexican cuisine
  • Dress code is casual elegance (Long trousers and dress shirts for gentlemen)

Bars

  • Moments lobby bar
  • Scores sports bar
  • Splash swim up bar
  • The Lounge
  • The Mix beach bar
  • The Reef Swim up bar

Kids Deal - Two children under 7 stay and eat free. Restrictions apply.

For the Kids - Kids' Club for ages 5 to 12. Playground and Babysitting for a fee (subject to availability).

Offers subject to change.

Now Jade Riviera Cancun offers the following Now Spa facilities and treatments:

Facilities

  • Gym
  • Beauty salon
  • Massage rooms
  • Whirlpool baths

Massages

  • Swedish massage
  • Deep tissue massage
  • Sports massage
  • Neck, shoulders and back massage
  • Hot stone massage
  • Reflexology massage

Facial treatments

  • Post sun soothing facial
  • Luminous C facial
  • Caviar facial (for her and him)
  • Stem cells facial
  • Elasto-firm facial
  • Lumafirm instant youth facial

Wraps

  • Water lily after-sun wrap
  • Chocolate body wrap
  • Seaweed wrap
  • Tropical oasis wrap
  • Tropical escape wrap

Other treatments

  • Manicure, pedicure
  • Hair styling
  • Hair removal
  • Body exfolitaion

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Now Jade Riviera Cancun
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Now Jade Riviera Cancun
Blvd. El Sid Mz. 20 Lote 1-1 Sm.3 Unidad 26, Puerto Morelos 77580 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.