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Now Jade Riviera Cancun

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
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Our Opinion

Formerly the NH Riviera Cancun, the Now Jade Riviera Cancun carries on this first class resort next to Puerto Morelos. Outstanding all the way around, from the accommodations to dining to activities. Set on a beautiful beach approximately half way between Cancun and Playa del Carmen, which is good if you plan on visiting both towns. Sister resort of the Now Sapphire.

Step into a world of luxury and elegance at Now Jade Riviera Cancun, set on a stunning white sand beach. Guests will revel in the spectacular surroundings, fine dining, spacious accommodation and the wonderful range of activities. This upscale luxury resort is located next to the charming town of Puerto Morelos on a beautiful beach.

Location: Near Puerto Morelos in Riviera Maya. Approximately 25 minutes from Playa del Carmen and 35 minutes from the Cancun airport.

  • Rainforest Alliance Certified
  • Kids Club
  • Three swimming pools
  • 24 hour dining options
  • "Now Spa"

tripadvisor Traveler Reviews
  • niqoqo : Pensacola, Florida
Spectacular view with a few downsides

I’m going to start with this is our 8th all-inclusive trip (4 to Punta Cana and now 4 in Mexico). We always travel as a family, which includes our now 6 year old son. We booked through and had an amazing experience! BD travel was hands down our preferred facilitator over Apple and Delta vacations. I HIGHLY recommend them as all transfers were seamless!Pros:The view- this was the best view we’ve ever had!The service! This was by far, the best service we’ve ever received. I think it may be because most are on monthly contracts and are renewed by reviews, but they always made us feel special from check-in through check-out and everything in between. The entertainment team (I remember Leslie and hot Luigi in particular) were on point and ALWAYS there. Also, Eduardo and Orlando were our pool servers ..they were always kind and remembered our drinks even if we didn’t see them for a day or two!Room service- they had the most timely room service with the best quality of food we’ve had. Keep in mind, at that time of hour we’re typically ordering mac and cheese, but all were pleased! Preferred- We did upgrade to Preferred and found it most enjoyable (the room size as well as preferred club that we utilized multiple times a day). They had top shelf liquor you could pour yourself as well as snacks not everyone had access to.Dolphins-RIGHT next door is a marina that holds a dolphin encounter. I’m against seeing the animals caged, but my son loved the walk over seeing all of the lizards as well as seeing the dolphins up close. It was a nice surprise.Café- We stayed at a Dreams resort that also had a similar café but we enjoyed this café as well. I was able to get my ‘Starbucks’ like drinks here daily!Kids club- of all of the resorts, this was the only one I felt comfortable ‘leaving’ my son with someone else for an hour or so. He said it wasn’t bad but didn’t want to go back since he didn’t have any friends. However, I felt safe leaving him there which is HUGE for me. LOVED that they provided pagers to the parents!!Rafts- I like that rafts are included.. but because there are not a lot available, they get snatched from you quickly.Shows- we saw a fire show, a comedian, a magician and a Mexican show… all were GREAT (and family friendly). The couches in the theater were also extra comfy and a nice touch!Clean- the entire resort was up kept every well and CLEAN! Even the bathrooms by the pool and beach were always fresh which is a rarity. Cons:THE BUGS! Over the span of 9 days, I obtained roughly 20 ‘bites’ per leg. Grant it, my family didn’t fare as poorly as I did but everyone got eaten alive during the evenings. This prohibited us from allowing our son to do the ‘movie nights’ and ‘camping’ experience that he wanted to. I suggest taking LOTS of bug spray and/or repellant to wear.The buffet- Although the food they had was not bad, they have a huge lack of options compared to other resorts. I think this is due to the size of the resort but still, I was doing all I could to avoid the buffet by the end of the trip. Very disappointing. Family Friendly- although kids can go, I feel as though kids were not thought of in the planning of this resort. There is not a lot for children to do compared to the sister resort dreams or some others (play grounds, water slides, games, etc). The pool is deep everywhere and hard for the younger kids. Also, the spring breakers that were there were so obnoxious that we had to keep our kids as far away from the swim up bar as possible to not subject them to the vomiting and debauchery that ensued. This caused us to wake up at 6:30am daily to reserve our seats… otherwise we were out of luck. Also, we couldn’t use the preferred pool area with our son since it’s adults only… and that was HALF of the pool for the resort). This would be WONDERFUL if it was an adult only resort.. but for those of us families, it really limited us.Beach- what beach was there was minimal and rocky at best. We had to hike to get to a nice sandy area to swim but only did so once as the water was too rough most of our trip (not their fault). Was hoping to snorkel but was never calm enoughVIP- DON’T get suckered into talking to anyone from VIP. We were on day 5 of our 9 day vacation when a seemingly nice woman (I think her name was angela) approached. LONG story short, she suckered me into ‘meeting’ with her at 8 am the next morning. Needless to say, from too many mud slides the evening before I wasn’t feeling up to it. She called the room asking where I was. I told her I was feeling ill and couldn’t make it.. in return she stated “I don’t care! You made an appointment, you need to be here now!”.. so I hung up on her. The following day she found me again and I had to tell her to leave me alone. All in all, it was a great trip and I’m glad we went… but I wouldn’t go back with my little one.

  • Rachel G :
30th birthday getaway!

So pleased with this resort! From the service to the food, to the rooms everything is fabulous! Felix the manager went above and beyond in taking care of us and completely exceeded our expectations and Blew us away with how they handled a situation we Brought up to management! I can not say enough great things about this place! Their hospitality and attentiveness was great! The food is awesome and everything is well kept and clean! It was my husbands 30th birthday and our 10 yr wedding anniversary, we mentioned that when we booked and they did multiple things to make it extra special from decorating our door to sending cake to our room! They also graced us with a 5 course private dinner by the ocean from carnival restaurant with our friends where Ezequiel and our waiter Jaime wined and dined us! It's still surreal and my only wish was that I could have stayed longer! Thank you Now Jade! I will be back and I'm bringing my friends!!!

  • starkslaw : Whitewater, Wisconsin
Great Vacation

They have great resturants, great drinks,it is very safe and clean and lots to do. Room service was above and beyond. Take a lot of tip $ because you will want to tip the staff who all work at pleasing the guest.

  • mary_charbonneau : Windsor, Ontario
Excellent stay, 2nd time there

Love this resort. Its clean, modern and very spacious. Everyone is very friendly and hospitable. Food was excellent. Restaurants were quick to get into.My only issue was that I didn't realize it was spring break, but we had rooms in the preferred area so it was nice and quiet. However, my kids, age 10 and 12 were not allowed to use the pool RIGHT IN FRONT of our room and that was very disappointing. The preferred pool is adults only and I should have checked this before booking preferred. We had to fight for chairs and pool time after a 10 min walk to the public pools, when there were plenty of chairs right in front of our room :( Many preferred items are not for children so if you have a family, don't book this side because you do a LOT of walking to the other end.

  • Cecille P :

Everything about this resort is top-notch. We especially appreciated all the wait staff (a special shout-out to Jesus at the buffet and Lorenzo at the pool bar). They all replied with an "its my pleasure". The a la cartes were all good (especially the Italian and Cin Cin). Lots of beach chairs at the pool and no fighting for a clean towel as they are already on the chairs first thing every morning. Comfortable bed. Free room safe. We stayed in building #1 on the fourth floor.CAUTION: Stay away from the V.I.P. Service staff (they all have V.I.P. service name tags). We were bombarded on arrival and the V.I.P. person would not leave us alone and would not take "no" for an answer. She refused to believe that we didn't travel with any credit cards or a debit card (which she said she just needed to look at for identification purposes but told us she would not record any credit card numbers). She wanted us to join her for a "special" 8:00 a.m. breakfast (which was us being accompanied by a V.I.P. Service person to the regular breakfast buffet). I initially signed up for the breakfast but when we knew it was only to "upgrade our room", we cancelled the morning of. After arguing with 3 different people about cancelling, they finally accepted that we were just not interested. The VIP rep tried to tell us that there is free long distance calling to Canada and the U.S. from our room. Not so - unless you are in the VIP section. Good thing that we saw the "long distance charges will be billed to your room" portion in the brown policy manual on the desk in our room.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner
  • 5 guaranteed reservations for A la carte dining
  • 24-hour room service
  • At least one 24 hour restaurant
  • Snacks
  • Unlimited local and selected international drinks (house wine included)
  • Mini-bar (water, soft drinks and beer)
  • Welcome cocktail
  • Admission to the disco (drinks included)
  • Snorkeling
  • Windsurfing
  • Catamaran
  • Sailing
  • Kayaking
  • Introduction to scuba diving in pool
  • Aquafitness
  • Volleyball
  • Tennis (day)
  • Basketball
  • Gym
  • Aerobics
  • Dance lessons
  • Spanish lessons
  • Ping-pong
  • Daily activities program
  • Nightly entertainment
  • 550 suites in three 4-storey buildings with elevators
  • 6 restaurants 
  • 1 coffee shop
  • 1 snack bar
  • 6 Bars (including a swim-up bar)
  • Disco
  • Lounge chairs and beach towels (pool/beach)
  • Pools
  • Whirlpool
  • Tennis court
  • Gym
  • Spa (fee)
  • Beauty salon (fee)
  • Shops
  • Boutique
  • Wireless Internet
  • Meeting facilities (fee)
  • Convention facilities (fee)
  • Medical services (fee)

Junior Suite

  • 1 king or 2 double beds
  • Tropical, partial ocean, ocean and ocean front view options available
  • Seperate living area
  • Whirlpool bath and rain shower
  • Furnished balcony or terrace
  • Complimentary minibar
  • Luxury bath amenities
  • Electronic safe
  • A/C
  • Cable TV
  • Maximum occupancy 4 people (maximum 2 children)

Preferred Club Suite

  • Private bedroom with 1 king or 2 double beds
  • Ocean or ocean front view
  • Seperate living area
  • Whirlpool bath and rain shower
  • Furnished balcony with whirlpool for two
  • Complimentary upgraded  minibar
  • Upgraded luxury bath amenities
  • Electronic safe
  • A/C
  • Cable TV
  • Access to Preferred Club Lounge
  • Maximum occupancy 4 people (maximum 2 children)

Family Suite

  • 1 king bed and 2 double beds
  • Two adjoining junior suites
  • Seperate living areas
  • Two bathrooms with with whirlpool baths and rain showers
  • Private, furnished balconies or terraces
  • Tropical views
  • Complimentary minibar
  • Luxury bath amenities
  • Electronic safe
  • A/C
  • Cable TV
  • Maximum occupancy 2 adults and 4 children or 4 adults

Preferred Club Governor Suite

  • Large, private bedroom with king-size bed
  • Separate living room, dining room and foyer
  • Spacious main bathroom with rain shower
  • Separate guest bathroom with shower
  • Indoor whirlpool
  • Private, furnished balcony
  • Patio lounge with double terrace and outdoor whirlpool
  • Access to Preferred Club Lounge
  • Preferred location with spectacular ocean-front view
  • Complimentary upgraded  minibar
  • Upgraded luxury bath amenities
  • Electronic safe
  • A/C
  • Cable TV
  • Maximum occupancy 2 adults



  • A la carte for dinner
  • Italian
  • Dress code is casual elegance (Long trousers and dress shirts for gentlemen)


  • Buffet for breakfast, lunch and dinner
  • International


  • Open for lunch
  • Sandwiches and gourmet favourites

Coco Cafe

  • Coffee shop and deli

Cin Cin

  • A la carte for dinner
  • Mediterranean
  • Dress code is casual elegance (Long trousers and dress shirts for gentlemen)


  • A la carte for breakfast (Preferred Club only) and dinner
  • French
  • Dress code is casual elegance (Long trousers and dress shirts for gentlemen)


  • A la carte for dinner
  • Asian cuisine
  • Dress code is casual elegance (Long trousers and dress shirts for gentlemen)


  • A la carte for dinner
  • Mexican cuisine
  • Dress code is casual elegance (Long trousers and dress shirts for gentlemen)


  • Moments lobby bar
  • Scores sports bar
  • Splash swim up bar
  • The Lounge
  • The Mix beach bar
  • The Reef Swim up bar

Kids Deal - Two children under 7 stay and eat free. Restrictions apply.

For the Kids - Kids' Club for ages 5 to 12. Playground and Babysitting for a fee (subject to availability).

Offers subject to change.

Now Jade Riviera Cancun offers the following Now Spa facilities and treatments:


  • Gym
  • Beauty salon
  • Massage rooms
  • Whirlpool baths


  • Swedish massage
  • Deep tissue massage
  • Sports massage
  • Neck, shoulders and back massage
  • Hot stone massage
  • Reflexology massage

Facial treatments

  • Post sun soothing facial
  • Luminous C facial
  • Caviar facial (for her and him)
  • Stem cells facial
  • Elasto-firm facial
  • Lumafirm instant youth facial


  • Water lily after-sun wrap
  • Chocolate body wrap
  • Seaweed wrap
  • Tropical oasis wrap
  • Tropical escape wrap

Other treatments

  • Manicure, pedicure
  • Hair styling
  • Hair removal
  • Body exfolitaion

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Now Jade Riviera Cancun
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Now Jade Riviera Cancun
Blvd. El Sid Mz. 20 Lote 1-1 Sm.3 Unidad 26, Puerto Morelos 77580 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.