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Now Sapphire Riviera Cancun

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Golf
  • Weddings
  • Bonus
Our Opinion

The Now Sapphire is definitely a great resort which is worth paying extra for. All luxury suites, excellent service, white sand beach and a large, amazing pool area. The beach does tend to collect a bit of seaweed, but the staff clean it up daily, a minor annoyance. Transfers to Playa del Carmen are included. Sister resort to the Now Jade Riviera Cancun.


Overview

The exquisite Now Sapphire Riviera Cancun resort has set a new standard in the world of All-Inclusives, with its grand design, accommodating service, and 5 star dining options. It stretches on a 5,000 foot long private Caribbean beach and is protected by the second largest coral formation in the world after the Great Barrier Reef! Offering 500 beautifully appointed suites in elegant decor, this luxurious resort hosts to please every guest.

Location: Directly on the beach in Puerto Morelos, 25 minutes from Cancun and Playa del Carmen, 20 minutes from the airport.


Highlights
  • Lots of reservation-free dining options
  • Large, elegant suites with great amenities
  • Great activities for kids and teens
  • Beautiful white sand beach
  • Awarded the AAA Four Diamond Award
  • Rainforest Alliance Certified for sustainability in tourism

tripadvisor Traveler Reviews
  • Stephanie M : Billings, United States
Great Vacation

My husband and I arrived in Cancun to only find out that the resort we booked had moved us to the Now Sapphire due to our reservation being "cancelled". It was very frustrating - but once we arrived at Now Sapphire they were very accommodating and put us in a great room near the beach. The staff was wonderful. Everyone that works there is always so happy and want to make sure you are taken care of. The entertainment staff was great and kept you involved with all kinds of activities during the day. The staff works very hard - you often see them from morning to night and they are still so upbeat and hard working. The beach was nice. The only complaint I have of this resort is the ocean water - which is really out of their control. There was paper and plastic in the water floating around which made in unappealing to swim in. The beach crew worked very hard to clean the beach of the seaweed that piled up.

  • Julie A : Colorado Springs, Colorado
Now Sapphire Riviera Cancun

We were there from February 14-19 and had an excellent stay. We have nothing but positive things to say about our visit. The staff was wonderful, the property was very well maintained, the food was great (just check the restaurant schedule), and we enjoyed the entertainment, as well as the 24-hour coffee shop. We will likely come back on our next trip to the Cancun area (this is our 5th visit to this area) and it was a pleasure staying there.

  • northernpirate : northern mich.
Had a great time, needs some tlc.

My wife and I just got back and we had a great time. The staff was very friendly and always had smiles on their face. The last two times we have went on vacation has been at a sandals resort, so the tipping was something I wished I would have researched a little more as sandals has a no tipping policy, but after getting change things went better. The food was great, and as packed as they were, we had no problem getting a table. The pool area was clean and nice but crowded, so we hung out at the beach, my favorite part of the trip. The downside is that it's kinda outdated and plan on walking a ways to the bathroom. Our buildings ice machine was non existent, had to go across to the other buildings to get ice. The entertainment was great, and my wife thought it was better than sandals. Would I stay again. Yes just for the beach. We could always find a spot to lay out and never got hassled to buy something from vendors.

  • Catherine M :
great time in Cancun!

We had a great time here. Food was excellent, beautiful pools and beach, super clean. Service with a smile everywhere you go on the resort. Shows every night for you and games and other activities during the day! Kudos to Jose and Antonio at Sans Bar on the beach-great job keeping the drinks coming!

  • meow1991 : London, United Kingdom
Great Hen/bachelorette holiday!

We had a fantastic time at now sapphire, the grounds and facilities are stunning, it is a very spacious and large resort which plenty of things to do for all ages.Pros:- Great rooms - Friendly and helpful staff - special mention to feliciano (felix) who was working on the beach bar! Sergio at the pool area and gabriel the manager at the main buffet restaurant. - Attentive room service/maidsfood is delicious, so many restaurants to pick from- Caters for gluten free, dairy free etc- Great for families - baby pureed food jars even available at the buffet breakfast!- Pool/beach area kept very clean- they decorate your bed and the door if requested for birthdays/anniversaries etc- request a higher room if you have a tropical view room, the ground floor ones are very dark. We stayed in 1028, 916 and 1215 and these were all great.- the small things like offering orthopaedic pillows on request, extra duvets etcCons:- Lack of vegetarian options in all restaurants, we ended up eating the same thing nearly every day- They did mess up our rooms on the first day but it was sorted after some nagging.- if the hotel is full it can get really busy sometimes and really loud with people everywhere, and there aren't enough beds for everyone always. - the room cards mess up apparently everytime they are next to something electrical! It was soooo annoying when they didnt work, we had to go to reception at least once a day to get them re-connected. And its a very long walk!! Spa:- we didn't use the spa because the prices were ridiculously expensive. There is a massage place if you walk along the beach to your left. There is only one massage place so you can't miss it. Ive added their prices on my photos so have a look. Just to give you an idea its about 55 us dollars for a 1 hour swedish massage. Their massages were absolutely amazing! I had 3 in the space of a week! Beach:- There is seaweed that gets washed up on that whole stretch of beach, but the hotel staff do so well in clearing it up.-The water was a good temperature to swim in, i wouldn't say it was warm because it was really windy. there is seaweed in the sea but thats to be expectedweather in february 2017- the weather is beautiful, it was 28 degrees everyday we were there. But it was very windy the whole week, and that meant that sometimes if the sun was hidden by the clouds it was getting slightly chilly.- the sun is very strong, so definitely be carefulif you are looking for a relaxing quiet holiday, this is the place to be if you want to come off peak season as its a beutiful place. However, they do play loud music by the pool during the day as it is a resort and thats something that can be expected. It is quieter on the beach (beach beds owned by the hotel are free to use).If you come in peak season it can get very busy by the pool and on the beach, so maybe a smaller place may be more suitable if you are looking for something more peaceful.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch & dinner daily
  • Snacks
  • Limitless access to gourmet à la carte dining options without reservations required
  • 24-hour room & concierge services
  • Pool and beach wait service
  • At least one 24 hour restaurant
  • Unlimited international & domestic top-shelf spirits
  • In-room mini-bar with water, soft drinks, juice, bottled water and beer 
  • Kids and teen clubs
  • Hobie cats
  • Sailing
  • Kayaking
  • Water aerobics
  • Water polo
  • Daytime tennis
  • Beach and water volleyball
  • Beach soccer
  • Ping pong
  • Board games
  • Big-screen movies on the beach
  • Theme nights
  • Yoga
  • Euro-bungee
  • Bicycle tours
  • Fitness facilities
  • Free Wi-Fi in common areas
  • Free calling to Canada/U.S.
  • Daily activities program
  • Nightly entertainment
  • Free admission to the Disco, drinks included
  • No wristbands required

Preferred Club Inclusions

  • Private beach access with concierge service
  • Private pool access, featuring Bali beds
  • Dedicated pool concierge and bar service
  • Personalized check-in and check-out with concierge service 
  • Free Wi-Fi in room
  • Luxurious 496 suites in 14 three-storey villas
  • 1 buffet restaurant 
  • 5 a la carte restaurants
  • BBQ/Grill Beach snack bar
  • 5 bars 
  • 4 pools (1 Spa pool, 1 for activities, 1 children's pool, 1 free-form pool w/built-in underwater lounge chairs)
  • Lounge chair and towels (pool/beach)
  • 2 tennis courts (night tennis - fee)
  • Water sports equipment (fees may apply)
  • Gift shop
  • Cigar shop
  • Fitness facilities
  • Spa, Health & Beauty centre (fee)
  • 2 Jacuzzis
  • Sauna
  • Turkish bath
  • Free Wi-Fi throughout resort
  • Currency exchange
  • Car rental (fee)
  • Meeting rooms (fee)
  • 24 hour Medical service (fee)
  • Golf nearby

Deluxe Junior Suite Tropical view

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Alarm clock
  • Hair dryer
  • Bathrobe
  • Slippers
  • Coffee/tea maker
  • Iron & Ironing board
  • 1 King or 2 Double beds 
  • Marble floors
  • Direct dial telephone
  • Electronic in-room safe
  • Individual climate control
  • Mini-bar (re-stocked daily)
  • 32" TV
  • Bathroom equipped with bathtub and shower

Preferred Club Junior Suite Tropical view

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Alarm clock
  • Hair dryer
  • Bathrobe
  • Slippers
  • Coffee/tea maker
  • Iron & Ironing board
  • 1 King or 2 Double beds
  • Pillow menu
  • Marble floors
  • Direct dial telephone
  • Electronic in-room safe
  • Complimentary Internet access
  • Individual climate control 
  • Mini-bar (re-stocked daily)
  • Bathroom equipped with bathtub and shower
  • 32" flat screen cable TV
  • Upgraded mini-bar and room service menu
  • Private beach access with concierge service
  • Private pool access, featuring Bali beds
  • Gratis in-suite daily newspaper
  • Upgraded bathroom amenities
  • Pool concierge and bar service
  • Preferred status and amenities
  • Personalized check-in and checkout with concierge service
  • Spacious living area with sofa

Preferred Club Junior Suite Oceanfront

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Alarm clock
  • Hair dryer
  • Bathrobe
  • Slippers
  • Coffee/tea maker
  • Iron & Ironing board
  • 1 King or 2 Double beds
  • Pillow menu
  • Marble floors
  • Oceanfront
  • Direct dial telephone
  • Electronic in-room safe
  • Complimentary Internet access 
  • Individual climate control
  • Mini-bar (re-stocked daily)
  • Bathroom equipped with bathtub and shower
  • 32" flat screen cable TV
  • Upgraded mini-bar and room service menu
  • Private beach access with concierge service
  • Private pool access, featuring Bali beds
  • Gratis in-suite daily newspaper
  • Upgraded bathroom amenities
  • Pool concierge and bar service
  • Preferred status and amenities
  • Personalized check-in and checkout with concierge service
  • Spacious living area with sofa

Preferred Club Beachfront

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Beachfront
  • Hair dryer
  • 1 King or 2 Double beds
  • Direct dial telephone
  • Alarm clock
  • Bathrobe
  • Slippers
  • Iron & Ironing board
  • Coffee/tea maker
  • Pillow menu
  • Individual climate control 
  • Marble floors
  • Bathroom equipped with bathtub and shower
  • Complimentary Internet access
  • 32" flat screen cable TV
  • Upgraded mini-bar and room service menu
  • Private beach access with concierge service
  • Private pool access, featuring Bali beds
  • Gratis in-suite daily newspaper
  • Pool concierge and bar service
  • Preferred status and amenities
  • Personalized check-in and checkout with concierge service
  • Spacious living area with sofa
  • Mini-bar (re-stocked daily)
  • Upgraded bathroom amenities
  • Electronic in-room safe

Restaurants

Paramour

  • à la carte for dinner
  • French
  • Dress code: Casual Elegance - sneakers/tennis shoes or sandals and dress shirts with short sleeves or collared shirts. Long pants required for men. No sleeveless shirts or flip-flops

Lemongrass

  • à la carte for dinner
  • Asian cuisine
  • Sushi bar/Teppanyaki
  • Dress code: Casual Elegance - sneakers/tennis shoes or sandals and dress shirts with short sleeves or collared shirts. Long pants required for men. No sleeveless shirts or flip-flops

Bluewater Grill

  • à la carte for lunch and dinner
  • Seafood
  • Dress code: Casual Elegance - sneakers/tennis shoes or sandals and dress shirts with short sleeves or collared shirts. Long pants required for men. No sleeveless shirts or flip-flops

Cibu

  • à la carte for dinner
  • Mediterranean
  • Dress code: Casual Elegance - sneakers/tennis shoes or sandals and dress shirts with short sleeves or collared shirts. Long pants required for men. No sleeveless shirts or flip-flops

Fresco

  • à la carte for dinner
  • Mexican
  • Dress code: Casual Elegance - sneakers/tennis shoes or sandals and dress shirts with short sleeves or collared shirts. Long pants required for men. No sleeveless shirts or flip-flops

Market Cafe

  • Buffet for breakfast, lunch and dinner
  • International cuisine
  • Dress code: Casual - bermudas (long shorts or Capri pants), sneakers/tennis shoes and sandals. Ladies must wear a bathing suit wrap or cover-up. No sleeveless shirts for men

Coco Café

  • Café
  • Late snacks

Barefoot Grill

  • Snack bar
  • Grill

Bars

  • Moments Lobby bar
  • Splash Swim-up bar
  • Eclipse Night Club
  • The Reef*
  • The Sandbar*

*Preferred Club 

Kids Deals

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

For the Kids 

Explorer's Club Ages 3-12. At this fully supervised children's program, kids will enjoy the following activities:

  • Arts & Crafts
  • Playground
  • Sandcastle contests
  • Board games and video games
  • Weekly campout adventures
  • Big screen movies on the beach
  • Beepers for parental control
  • Dinner for children

All Explorer's Club staff members are certified by the Mexican Red Cross in CPR for children.
Babysitting available on request ($)

Core Zone for teenagers Ages 13-17. At this supervised program, teens can meet each other and enjoy the following activities with no parents around:

  • Social events - including weekly bonfires and disco mixers
  • Video Games - Xbox 360, Wii and PlayStation 2
  • Plasma televisions
  • Pool, air hockey and foosball tables
  • Ping-pong
  • Euro-bungee
  • Water activities
  • Painting

Special Salon treatments for kids and teens ($)

Now Spa by Pevonia® Facilities

  • 1,950 square feet
  • Oceanfront palapa for couples' massages
  • Mexican Temazcal steam bath
  • Seven indoor treatment rooms
  • Full-service beauty salon

Facial Treatments

  • Mini Facial
  • Now Exclusive Facial
  • After Sun Soothing
  • Eye Treatment
  • Luminous "C" &"Sea" Facial
  • SkinFit Caviar for Him
  • Myoxy-Caviar® High Performance Facial
  • Anti-Aging Facial
  • Anti-Free Radicals Facial
  • Oxygenating Facial

Body Treatments

  • Aromatic Black Mud
  • Tropical Escape Body Wrap
  • Tropical Oasis Body Wrap
  • Relaxing Hydrotherapy
  • Detoxifying Hydrotherapy
  • Full Body Polish
  • Aromatherapy Salt Glow
  • Water Lily Sun Relief
  • Chocolate Body Wrap
  • Sculpting Green Coffee Wrap
  • Full Body Seaweed Wrap

Massage Treatments

  • Neck, Back & Shoulders Massage
  • Swedish Massage
  • Deep Tissue Massage
  • Sport Massage
  • Aromatherapy Massage
  • Reflexology Massage
  • Hot Stone Massage
  • Sabai® Mineral Therapy
  • Open Spa Bar (4 or 6 massages)

Salon Services

  • Basic Manicure
  • Spa Manicure
  • Coffee Seduction Manicure
  • Papaya and Pineapple Manicure/Pedicure
  • Chocolate Manicure/Pedicure
  • Reflex Manicure/Pedicure
  • Aroma Manicure/Pedicure
  • Basic Pedicure
  • Spa Pedicure
  • Coffee Seduction Pedicure
  • Youth-Renew Caviar Hand/Foot Treatment
  • Polish Change, Extra Paraffin & French Polish
  • Haircuts & Hairstyling
  • Scalp & Hair Treatment
  • Makeup
  • Hair Braiding
  • Waxing 

Golf Bonus

Guests can enjoy one complimentary round per person, per day. There are additional fees that guests are responsible for at the golf course.

  • Premium tee times and golf cart fees apply
  • Transportation to and from golf course not included
  • Please check with the concierge for availability & golf course information   

IBEROSTAR Playa Paraíso Golf Club

Carretera Chetumal-Cancún km. 309 Playa Paraíso, Quintana Roo, México
Architect - P.B. Dye
Date opened - 2005
No of holes - 18
Par - 72

Honeymooners - Complimentary package includes: Fresh fruit on arrival, Bottle of sparkling wine on arrival, Special turndown service one evening during stay, Breakfast in bed with Mimosas (reservations required in advance via guest service) and 15% discount on treatments.

*Note: Please request your honeymoon or anniversary package at time of booking. You will be required to present a copy of your wedding invitation or marriage certificate at check-in. 15% discount on spa treatments cannot be applied to spa packages or combined with any other spa promotion or offer. Travel must occur over anniversary date or within three months of wedding date. Offer is subject to change.

No Single Supplement - During select dates, AM Resorts waives the single supplement for guests who wish to vacation on their own. Singles can travel and save at specific times of the year while avoiding paying the single supplement. Savings will be reflected in the online prices automatically. Not combinable with 3G and other Group Promotions and "Kids Free Promo".
*Subject to change without notice and blackouts may apply.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Now Sapphire Riviera Cancun
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Now Sapphire Riviera Cancun
Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.