Now Sapphire Riviera Cancun

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Our Opinion

The Now Sapphire is definitely a great resort which is worth paying extra for. All luxury suites, excellent service, white sand beach and a large, amazing pool area. The beach does tend to collect a bit of seaweed, but the staff clean it up daily, a minor annoyance. Transfers to Playa del Carmen are included. Sister resort to the Now Jade Riviera Cancun.


Overview

The exquisite Now Sapphire Riviera Cancun resort has set a new standard in the world of All-Inclusives, with its grand design, accommodating service, and 5 star dining options. It stretches on a 5,000 foot long private Caribbean beach and is protected by the second largest coral formation in the world after the Great Barrier Reef! Offering 500 beautifully appointed suites in elegant decor, this luxurious resort hosts to please every guest.

Location: Directly on the beach in Puerto Morelos, 25 minutes from Cancun and Playa del Carmen, 20 minutes from the airport.


Highlights
  • Lots of reservation-free dining options
  • Large, elegant suites with great amenities
  • Great activities for kids and teens
  • Beautiful white sand beach
  • Awarded the AAA Four Diamond Award
  • Rainforest Alliance Certified for sustainability in tourism

tripadvisor Traveler Reviews
  • :
Relaxing Family Holiday

I recently spent a week at the Now Sapphire Riviera Cancun with my wife and two small children. The welcome we received was fantastic and made a great start to what can only be described as an amazing experience. We wanted something that would take away all of the typical fuss of a family holiday where every member could relax and enjoy themselves and thanks to the friendly, helpful and willing to go above and beyond staff, all of us thoroughly enjoyed ourselves. I think a really important aspect to this holiday for us was the Explorers' Kids Club. Our kids didn't want to leave and this is because the team there, Adela, Mayra and Pau, take them under their wings and make every moment enjoyable for them. Keep up the great work ladies! With all this taken into account, I can safely say that this hotel will certainly be high on our list in the future.

  • Steve12Brown : Haywards Heath, United Kingdom
Holiday

Just returned to the UK from an 11 night stay and would highly recommend to anyone thinking of going. The hotel is only 25 minutes from the airport heading away from the centre of Cancun and I would recommend a private transfer. Check in and check out we're both very quick and painless and we were welcomed with a nice glass of bubbly, which after a 10 hour flight was a nice touch. Staff were outstanding and the rooms were a generous size and kept very clean. Plenty of choice for food, Paramour, Lemon Grass and Cibu all offered nice meals and the Market Cafe caters for all tastes. The preferred pool was much quieter than the main pool, which suited us and the staff looked after us very well, Alberto made sure we had a bed every day and the guys running the bar always came round making sure we had plenty to drink.The beach is nice but unfortunately gets covered in a lot of seaweed, I feel really sorry for the guys that have to constantly clean it up, it must be unbearable in that heat, they worked all day to keep it under control.Everyone was so nice we ended up tipping all the time, we made sure the guys we saw every day got bigger tips as they did the most for us but we left smaller tips on the table after we'd eaten dinner and lunch.It's very humid and I'd recommend you take plenty of mosquito repellent and after bite cream, all of us were bitten and it becomes very itchy if not treated straight away.

  • DarrenNorwich : Norwich, United Kingdom
Fantastic holiday

We (family of four) had two 'preferred tropical view' rooms at the Now Sapphire. These were situated close to the white sandy beach and the adult only pool. The rooms were lovely and large with a well stocked fridge (alcohol and soft drinks restocked each morning). Maid service included 'turn down' early evening and like all the people employed at Now Sapphire maids were friendly and hard working.The hotel itself is of a very high standard with a fantastic range of food to choose from - whether it is at the buffet restaurant or one of their international themed ones. Both my eldest daughter and myself are vegetarians and we had a wide range of foods to pick from. The beach is white sand and the sea was so warm - the seaweed was no problem and their are staff constantly clearing what they can. There's a lovely beach bar with swing seats and the sunbeds are just two rows deep meaning it never felt crowded.There was plenty of entertainment both during the day (pool side and on the beach) as well as in the evening (for example; live music, stage shows, cinema in the pool) and a very nice 24 hour coffee shop (which included light snacks, cakes and iced coffees).Front desk services include bell boy, currency exchange, concierge etc and were extremely helpful.It was difficult to get sunbeds by the main pool as by very early morning towels were on most. However, we used the adult only pool the majority of the time not spent on the beach and it was easy to get a gorgeous Bali bed there. This swimming pool again also had a bar and the pool area was certainly quieter than the larger main pool.Certainly based on our experience would not hesitate to recommend and hopefully one day we can return ourselves.

  • Sandra R :
Heart Warming and Welcoming

I was there with my family and friends from July12 to July 19, 2017 for my daughter's wedding. It was a great experience since we arrived to the resort. As soon as we arrived there we were welcomed by very friendly and professional staff members. They took care of our needs as we checked in. We were offered delicious food and beverages from a buffet they have next to the reception office. I ate salmon, vegetables and salad. It was delicious! After checking in (quick process) they took us to our rooms. The rooms were nicely set and clean. The fridge was full of drinks/beverages/water. There were different kind of snacks. Right away I felt in love with the spectacular view of my room-Ocean Front View! I was truly enamored with the beach, the sun rise, the sun set, the moon light, and the beautiful sound of the waves...Priceless...All the staff that I was able to speak with were reliable, very friendly, respectful, courteous, polite, and very attentive. Unfortunately, the third day I got really ill, and the staff attention towards my well being was unbelievable. The staff catered to my needs and well being. They went above and beyond. They will call me and come to check on me at all times to check how I was feeling, what I needed or what I wanted them to do/cook for me to make me feel more comfortable/better. Everywhere they saw my husband/family members or friends they would ask how I was feeling. It was like all the staff members knew that I was sick, which shows theres a line of communication between administration-staff (something rare in places like this). I did not get to enjoy the amenities/shows/entertainments/facilities or the restaurants as I planned to do because I got very ill. The first day we order room service for dinner, and it was delicious. The second day we order room service breakfast, for lunch we went to the buffet and both services were great. For dinner we order room service and everything was perfect. The third day we order room service for breakfast and lunch. For dinner we went to eat at the Blue Water Grill. I order a steak-well done. When they came with my service, the steak looked good. I started to cut and eat pieces of the stake and I noticed that the steak was not well done. I stopped eating the steak and I ate the vegetables and drank Coke. After that, we were going to see a show but I started to feel uncomfortable and I started to feel abdominal cramps. We went back to our room and I laid down. After 1 1/2 hrs things started to get complicated. My abdominal cramps got complicated with diarrhea, vomiting, chills, and body pains. I ate a piece of steak and I trow up like 15 steaks! It was horrible. I have never experienced that before. From that day on, all the food I ordered was from room service. They were making special orders for me (they were not include in room service) since I was not able to eat the other food. That food made me feel better little by little. I really appreciated what they did. Although I became very ill, the staff and the service were spectacular. My family had a great time. They loved Now Sapphire but they commented to me that the food have definitely room for improvement. One of the thing that I was able to do was to get a message at the SPA. It ws AMAZING!! I plan to return to Now Sapphire and in my agenda are 2 days in the SPA (arrival/departure).I am not good at remembering names, but theres is a few of the many of you I will remember for the great services they provided my family and I. Eliud-room service, Silvana-room service, Mario-room service operator, Luis-sand bar, Carlos-Night Club, the lady that kept our room tidy- I cant remember her name, and last but not least Juan Castillo-wedding coordinator who did an amazing job and made sure everything ran smoothly on my daughter's wedding day. All these people did an amazing and excellent job! For that thank you, thank youI know there are so many more but I cant remember their names, my apologies to them. Continue your exemplary work, your respect and kindness to others. God Bless You All! See you guys soon! Good luck!Best Regards,Sandra Rivera :)

  • torishai : Dallas, Texas
Family Vacation

This was our third time at Now Sapphire and we love it! We will continue to come. Juan-pool side waiter is AMAZING. Cincineo (spell check) was so awesome and tended to our needs. We love Geovani (Brownie), Luiz, from the entertainment team always made sure we were having a good time. Marcial (lifeguard) has patched up my fiance's foot the last two years from cuts he's gotten from intense pool volleyball games!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch & dinner daily
  • Snacks
  • Limitless access to gourmet à la carte dining options without reservations required
  • 24-hour room & concierge services
  • Pool and beach wait service
  • At least one 24 hour restaurant
  • Unlimited international & domestic top-shelf spirits
  • In-room mini-bar with water, soft drinks, juice, bottled water and beer 
  • Kids and teen clubs
  • Hobie cats
  • Sailing
  • Kayaking
  • Water aerobics
  • Water polo
  • Daytime tennis
  • Beach and water volleyball
  • Beach soccer
  • Ping pong
  • Board games
  • Big-screen movies on the beach
  • Theme nights
  • Yoga
  • Euro-bungee
  • Bicycle tours
  • Fitness facilities
  • Traditional Temazcal steam room ceremony per guest, per stay
  • Free Wi-Fi in common areas
  • Free calling to Canada/U.S.
  • Daily activities program
  • Nightly entertainment
  • Free admission to the Disco, drinks included
  • No wristbands required

Preferred Club Inclusions

  • Private beach access with concierge service
  • Private pool access, featuring Bali beds
  • Dedicated pool concierge and bar service
  • Personalized check-in and check-out with concierge service 
  • Free Wi-Fi in room
  • Luxurious 496 suites in 14 three-storey villas
  • 1 buffet restaurant 
  • 5 a la carte restaurants
  • BBQ/Grill Beach snack bar
  • 5 bars 
  • 4 pools (1 Spa pool, 1 for activities, 1 children's pool, 1 free-form pool w/built-in underwater lounge chairs)
  • Lounge chair and towels (pool/beach)
  • 2 tennis courts (night tennis - fee)
  • Water sports equipment (fees may apply)
  • Gift shop
  • Cigar shop
  • Fitness facilities
  • Spa, Health & Beauty centre (fee)
  • 2 Jacuzzis
  • Sauna
  • Turkish bath
  • Free Wi-Fi throughout resort
  • Currency exchange
  • Car rental (fee)
  • Meeting rooms (fee)
  • 24 hour Medical service (fee)
  • Golf nearby

Deluxe Junior Suite Tropical view

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Alarm clock
  • Hair dryer
  • Bathrobe
  • Slippers
  • Coffee/tea maker
  • Iron & Ironing board
  • 1 King or 2 Double beds 
  • Marble floors
  • Direct dial telephone
  • Electronic in-room safe
  • Individual climate control
  • Mini-bar (re-stocked daily)
  • 32" TV
  • Bathroom equipped with bathtub and shower

Preferred Club Junior Suite Tropical view

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Alarm clock
  • Hair dryer
  • Bathrobe
  • Slippers
  • Coffee/tea maker
  • Iron & Ironing board
  • 1 King or 2 Double beds
  • Pillow menu
  • Marble floors
  • Direct dial telephone
  • Electronic in-room safe
  • Complimentary Internet access
  • Individual climate control 
  • Mini-bar (re-stocked daily)
  • Bathroom equipped with bathtub and shower
  • 32" flat screen cable TV
  • Upgraded mini-bar and room service menu
  • Private beach access with concierge service
  • Private pool access, featuring Bali beds
  • Gratis in-suite daily newspaper
  • Upgraded bathroom amenities
  • Pool concierge and bar service
  • Preferred status and amenities
  • Personalized check-in and checkout with concierge service
  • Spacious living area with sofa

Preferred Club Junior Suite Oceanfront

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Alarm clock
  • Hair dryer
  • Bathrobe
  • Slippers
  • Coffee/tea maker
  • Iron & Ironing board
  • 1 King or 2 Double beds
  • Pillow menu
  • Marble floors
  • Oceanfront
  • Direct dial telephone
  • Electronic in-room safe
  • Complimentary Internet access 
  • Individual climate control
  • Mini-bar (re-stocked daily)
  • Bathroom equipped with bathtub and shower
  • 32" flat screen cable TV
  • Upgraded mini-bar and room service menu
  • Private beach access with concierge service
  • Private pool access, featuring Bali beds
  • Gratis in-suite daily newspaper
  • Upgraded bathroom amenities
  • Pool concierge and bar service
  • Preferred status and amenities
  • Personalized check-in and checkout with concierge service
  • Spacious living area with sofa

Preferred Club Beachfront

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Beachfront
  • Hair dryer
  • 1 King or 2 Double beds
  • Direct dial telephone
  • Alarm clock
  • Bathrobe
  • Slippers
  • Iron & Ironing board
  • Coffee/tea maker
  • Pillow menu
  • Individual climate control 
  • Marble floors
  • Bathroom equipped with bathtub and shower
  • Complimentary Internet access
  • 32" flat screen cable TV
  • Upgraded mini-bar and room service menu
  • Private beach access with concierge service
  • Private pool access, featuring Bali beds
  • Gratis in-suite daily newspaper
  • Pool concierge and bar service
  • Preferred status and amenities
  • Personalized check-in and checkout with concierge service
  • Spacious living area with sofa
  • Mini-bar (re-stocked daily)
  • Upgraded bathroom amenities
  • Electronic in-room safe

Restaurants

Paramour

  • à la carte for dinner
  • French
  • Dress code: Casual Elegance - sneakers/tennis shoes or sandals and dress shirts with short sleeves or collared shirts. Long pants required for men. No sleeveless shirts or flip-flops

Lemongrass

  • à la carte for dinner
  • Asian cuisine
  • Sushi bar/Teppanyaki
  • Dress code: Casual Elegance - sneakers/tennis shoes or sandals and dress shirts with short sleeves or collared shirts. Long pants required for men. No sleeveless shirts or flip-flops

Bluewater Grill

  • à la carte for lunch and dinner
  • Seafood
  • Dress code: Casual Elegance - sneakers/tennis shoes or sandals and dress shirts with short sleeves or collared shirts. Long pants required for men. No sleeveless shirts or flip-flops

Cibu

  • à la carte for dinner
  • Mediterranean
  • Dress code: Casual Elegance - sneakers/tennis shoes or sandals and dress shirts with short sleeves or collared shirts. Long pants required for men. No sleeveless shirts or flip-flops

Fresco

  • à la carte for dinner
  • Mexican
  • Dress code: Casual Elegance - sneakers/tennis shoes or sandals and dress shirts with short sleeves or collared shirts. Long pants required for men. No sleeveless shirts or flip-flops

Market Cafe

  • Buffet for breakfast, lunch and dinner
  • International cuisine
  • Dress code: Casual - bermudas (long shorts or Capri pants), sneakers/tennis shoes and sandals. Ladies must wear a bathing suit wrap or cover-up. No sleeveless shirts for men

Coco Café

  • Café
  • Late snacks

Barefoot Grill

  • Snack bar
  • Grill

Bars

  • Moments Lobby bar
  • Splash Swim-up bar
  • Eclipse Night Club
  • The Reef*
  • The Sandbar*

*Preferred Club 

Kids Deals

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

For the Kids 

Explorer's Club Ages 3-12. At this fully supervised children's program, kids will enjoy the following activities:

  • Arts & Crafts
  • Playground
  • Sandcastle contests
  • Board games and video games
  • Weekly campout adventures
  • Big screen movies on the beach
  • Beepers for parental control
  • Dinner for children

All Explorer's Club staff members are certified by the Mexican Red Cross in CPR for children.
Babysitting available on request ($)

Core Zone for teenagers Ages 13-17. At this supervised program, teens can meet each other and enjoy the following activities with no parents around:

  • Social events - including weekly bonfires and disco mixers
  • Video Games - Xbox 360, Wii and PlayStation 2
  • Plasma televisions
  • Pool, air hockey and foosball tables
  • Ping-pong
  • Euro-bungee
  • Water activities
  • Painting

Special Salon treatments for kids and teens ($)

Now Spa by Pevonia® Facilities

  • 1,950 square feet
  • Oceanfront palapa for couples' massages
  • Mexican Temazcal steam bath
  • Seven indoor treatment rooms
  • Full-service beauty salon

Facial Treatments

  • Mini Facial
  • Now Exclusive Facial
  • After Sun Soothing
  • Eye Treatment
  • Luminous "C" &"Sea" Facial
  • SkinFit Caviar for Him
  • Myoxy-Caviar® High Performance Facial
  • Anti-Aging Facial
  • Anti-Free Radicals Facial
  • Oxygenating Facial

Body Treatments

  • Aromatic Black Mud
  • Tropical Escape Body Wrap
  • Tropical Oasis Body Wrap
  • Relaxing Hydrotherapy
  • Detoxifying Hydrotherapy
  • Full Body Polish
  • Aromatherapy Salt Glow
  • Water Lily Sun Relief
  • Chocolate Body Wrap
  • Sculpting Green Coffee Wrap
  • Full Body Seaweed Wrap

Massage Treatments

  • Neck, Back & Shoulders Massage
  • Swedish Massage
  • Deep Tissue Massage
  • Sport Massage
  • Aromatherapy Massage
  • Reflexology Massage
  • Hot Stone Massage
  • Sabai® Mineral Therapy
  • Open Spa Bar (4 or 6 massages)

Salon Services

  • Basic Manicure
  • Spa Manicure
  • Coffee Seduction Manicure
  • Papaya and Pineapple Manicure/Pedicure
  • Chocolate Manicure/Pedicure
  • Reflex Manicure/Pedicure
  • Aroma Manicure/Pedicure
  • Basic Pedicure
  • Spa Pedicure
  • Coffee Seduction Pedicure
  • Youth-Renew Caviar Hand/Foot Treatment
  • Polish Change, Extra Paraffin & French Polish
  • Haircuts & Hairstyling
  • Scalp & Hair Treatment
  • Makeup
  • Hair Braiding
  • Waxing 

Golf Bonus

Guests can enjoy one complimentary round per person, per day. There are additional fees that guests are responsible for at the golf course.

  • Premium tee times and golf cart fees apply
  • Transportation to and from golf course not included
  • Please check with the concierge for availability & golf course information   

IBEROSTAR Playa Paraíso Golf Club

Carretera Chetumal-Cancún km. 309 Playa Paraíso, Quintana Roo, México
Architect - P.B. Dye
Date opened - 2005
No of holes - 18
Par - 72

Honeymooners - Complimentary package includes: Fresh fruit on arrival, Bottle of sparkling wine on arrival, Special turndown service one evening during stay, Breakfast in bed with Mimosas (reservations required in advance via guest service) and 15% discount on treatments.

*Note: Please request your honeymoon or anniversary package at time of booking. You will be required to present a copy of your wedding invitation or marriage certificate at check-in. 15% discount on spa treatments cannot be applied to spa packages or combined with any other spa promotion or offer. Travel must occur over anniversary date or within three months of wedding date. Offer is subject to change.

No Single Supplement - During select dates, AM Resorts waives the single supplement for guests who wish to vacation on their own. Singles can travel and save at specific times of the year while avoiding paying the single supplement. Savings will be reflected in the online prices automatically. Not combinable with 3G and other Group Promotions and "Kids Free Promo".
*Subject to change without notice and blackouts may apply.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Now Sapphire Riviera Cancun
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Now Sapphire Riviera Cancun
Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.