Occidental at Xcaret Destination

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Our Opinion

The Occidental at Xcaret Destination is a great location for families and couples who want to explore the Riviera Maya. It is located right next to the Xcaret water park where you can snorkel amongst thousands of fish, swim with dolphins and much more. The biggest downside to this resort is that the beach, while nice, is man-made and fairly small. Clean facilities and friendly staff.


Overview

The Occidental at Xcaret Destination is a magnificent resort designed as almost a town unto itself! Its international character is reflected in the culinary variety on more than 20 restaurants & bars to choose from, 5 swimming pools, numerous shops and a lively disco. The extensive facilities and activities also include a Turkish spa, archery court, ecological and cultural hike, and bike tours. 

The Occidental at Xcaret Destination offers each guest a greatly discounted day pass to the breathtaking natural wonder of the eco-archeological Xcaret Park. Located adjacent to the resort and within walking distance, travelers with a taste for eco-touring and adventure can explore the remains of a Mayan village, snorkel through ancient caves and underwater gardens, swim with dolphins, or observe jaguars, butterflies, tropical birds and other indigenous species in their natural habitat. Discounted tickets for Xcaret Park may be purchased at the resort's front desk.

Location: On a man-made beach, next to Xcaret Eco-Park, 10 minutes from Playa del Carmen, 50 minutes from the airport.


Highlights
  • Located with an ecological and historical preserve, with easy access to Xcaret eco-park
  • Lush hotel grounds, home to native animals
  • Friendly service
  • Nice, large pools with loungers
  • Lots of restaurant options

tripadvisor Traveler Reviews
  • sunflower_girl00 : Regina, Canada
Won’t be back, there are better resorts.

First the good: the resort itself is okay. The beds are comfortable and the pillows are plentiful and soft. Rooms get restocked for the most part every other day (often items like coffee, face clothes etc are missed) and are generally clean.The pools are fairly nice though one of the main ones with the swim up bar was closed during our stay. Lots of wildlife. It would be awesome if the signs around the resort with pictures of the animals were informative. Less than ideal: the poolside service is spotty at best. Prepare to get your own drinks. The food is okay with Paco’s Taco’s being the best. Passing off chopped up leftover hot dogs as ham for the omelettes in the morning is....interesting. The hot dog ends are a dead give away. They were out of many kinds of alcohol at the bars. Stick to rum and beer I guess. Ran into a couple good sized cockroaches in the hallways. The private beach area smelled a lot like an outhouse. Nothing like the pristine photos on the website. I’m not sure if it’s the time of year or if algae is especially bad this year but I wouldn’t recommend swimming in it. Overall the resort could use some work....lots of leaky ceilings, mold and mildew. And lots of timeshare sales people to avoid.

  • Nancy G : Bakersfield, California
Lovely Hotel but Service is very poor

This resort is very beautiful and located in a great location. The private beach is great and the entertainment is wonderful. However, the service and cleanliness of the rooms is absolutely terrible! Our room had a bug infestation, including in the bed, and when we told front desk about it, they said it was very common and that there wasnt anything they could do! The restaurant service is very poor as well! Food is good at some restaurants and terrible at others. But the service and wait time is just rediculous.

  • edwardpZ3498DR : Murrieta, California
Anniversary celebration

Great time friendly service would difinitley recommend and come back to this resort great location and it rain 2 of the day we were there but had plenty of palapas and bar service to enjoy the rain all around great time

  • marinojodeb : Uniontown, Ohio
Week at Occidental Xcaret

Very much enjoyed our stay. Room was comfortable, spacious and clean. Grounds beautifully preserve nature. Excellent and friendly attention by service staff who genuinely seemed to enjoy conversation in our less-than-perfect Spanish. Pecially enjoyed ready access to Xcaret, a spectacular and entertaining eco-park.

  • TorCrow : Toronto, Canada
Great place to stay with minor hickups

Great hotel with great service next to great eco-park. The good things everybody says about the hotel is true.Things to consider:Not much of the beach property and after some rainy days the beach was covered by seaweed , staff did their best to clean it however looks like it was too much work to do it quickly, if you are somebody who is really interested in blue ocean and sandy beach think carefully.Moldy musty smell in the rooms probably a fact of life in this kind climate but could be overwhelming for some, the stuff will try to accommodate you however there is a chance another room will have the same smell.Looks like the staff is pushed to convince you to give a try to the Royal club option. In our opinion it is heavy handed tactics but even worse they want you to provide them the credit card details and personal information ( an ID document like a driver license) in advance even if you don't want to sign for the deal in the end.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • 3 a la carte dinners/week with reservations
  • Unlimited Domestic and International drinks, House Wine included
  • In-room mini-bar with water, soft drinks and beer 
  • Kids club
  • Lounge chair and towels (pool/beach)
  • Spa facilities: sauna, steamroom and Jacuzzi
  • Snorkeling
  • Waterpolo
  • Introductory scuba diving lesson
  • Tennis
  • Mini-golf
  • Volleyball
  • Archery
  • Fitness facilities
  • Aerobics
  • Darts & ping-pong
  • Pool table
  • Spanish lessons
  • Dance lessons
  • Daily activities
  • Nightly entertainment
  • Free admission to the Disco, drinks included

Transat Holidays Distinction Inclusions

  • Transportation (direct transfers between airport and complex)
  • A la carte dinners (4/week, reservations required)
  • Welcome cocktail upon arrival
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Selected international drinks (unlimited) 
  • Safety deposit box (free)
  • Cool Towel upon arrival
  • Bathrobes and slippers in room
  • Beach towels in room
  • Concierge service

Preference Club Inclusions

  • WiFi (1 hour/person/day at the lobby)
  • Distinct identifcation bracelet
  • Dedicated room location
  • Bottle of tequila in room upon arrival
  • VIP room amenities
  • Spa discount (15%)
  • Separate check-in

Royal Club Inclusions

  • Complimentary (complimentary WiFi in Royal Club lobby)
  • Private check-in/out 
  • Personal concierge service
  • Private lounge
  • In-room dining
  • Preferred seating at all a la carte restaurants
  • Exclusive dining room (for breakfast, lunch & dinner)
  • Exclusive pool
  • Exclusive beach area
  • Nightly turn down service
  • Beach towels in room
  • Premium brand drinks

Unlimited Xcaret Xperience Inclusions

  • Unlimited access and multi entrance all day long to Xcaret park facilities
  • Reserved area at the Gran Tlachco Theater during the 'Xcaret Mexico Espectacular' show
  • VIP Check-In
  • In room robes and slippers during stay
  • Bottle of tequila and fruit plate in room
  • Complimentary mini-bar refilled daily
  • 10% off on meals and beverages at Xcaret Park
  • 30% off 90-minute "WAYAK" special Mayan Massage
  • Private eco-cultural tour for the Hotel's guests
  • Free access to the children's activity - Archaeologist for one day
  • Free delivery to the room of purchases made at any of the stores in Xcaret Park
  • $920USD Resort & Park Credit broken down as follows:
    • $500 RESORT CREDIT at Occidental Grand Xcaret
    • $420 USD Discounts in Tours & Activities for use Inside the Parks

*A 7 night minimum stay is required when reserving any of the Unlimited Xcaret Xperience room categories.

  • 757 rooms in several 1-3-storey buildings
  • 11 restaurants, including 5 a la carte 
  • Snack bars
  • 10 bars
  • Disco
  • Beach Club
  • 5 outdoor pools
  • Jacuzzis
  • Children's pool at Kids' Club
  • Eco-archeological Xcaret Park (fee)
  • 2 tennis courts
  • 2 paddleball courts
  • Shopping
  • Mini-mart
  • ATM
  • Business centre
  • Wi-Fi (fee)
  • Fitness facilities
  • Full service spa with sauna (fee)
  • Beauty salon (fee) 
  • Laundry services (fee)
  • 24 hour medical service (fee)
  • Fishing Charters and Dive Center 
  • Car rental
  • Golf nearby

Deluxe Room

  • 1 king or 2 double beds
  • Air-conditioning
  • Cable/Satellite TV
  • Mini-bar
  • Coffee/tea maker
  • In-room safe
  • Bathroom with shower
  • Hairdryer
  • Wi-Fi (fee)
  • Balcony or terrace
  • Max occupancy 4 persons
  • Maximum 3 adults
  • Maximum 2 children

Deluxe Room Preference Club

  • 1 king or 2 double beds
  • Air-conditioning
  • Cable/Satellite TV
  • Mini-bar
  • Coffee/tea maker
  • In-room safe
  • Bathroom with shower
  • Hairdryer
  • Wi-Fi (fee)
  • Balcony or terrace
  • Bathrobes and slippers in room
  • Concierge service
  • Mini-bar restocked daily (water, soft drinks, beer & bottle of Tequila)
  • See All Inclusive section for complete list of inclusions
  • Max occupancy 4 persons 
  • Maximum 3 adults
  • Maximum 2 children

Deluxe Room Preference Club Unlimited Xcaret Experience

  • 1 king or 2 double beds
  • Air-conditioning
  • Cable/Satellite TV
  • Mini-bar
  • Coffee/tea maker
  • In-room safe
  • Bathroom with shower
  • Hairdryer
  • Wi-Fi (fee)
  • Balcony or terrace
  • Bathrobes and slippers in room
  • Concierge service
  • Mini-bar restocked daily (water, soft drinks, beer & bottle of Tequila)
  • Unlimited access and multi-entrance all day long to Xcaret Park facilities
  • Resort credit
  • See All Inclusive section for complete list of inclusions
  • Max occupancy 4 persons 
  • Maximum 3 adults
  • Maximum 2 children

Junior Suite Preference Club

  • 1 king or 2 double beds
  • More spacious
  • Living area with sofa
  • Air-conditioning
  • Cable/Satellite TV
  • Mini-bar
  • Coffee/tea maker
  • In-room safe
  • Bathroom with shower
  • Hairdryer
  • Wi-Fi (fee)
  • Balcony or terrace
  • Bathrobes and slippers in room
  • Concierge service
  • Mini-bar restocked daily (water, soft drinks, beer & bottle of Tequila)
  • See All Inclusive section for complete list of inclusions
  • Max occupancy 4 persons 
  • Maximum 3 adults
  • Maximum 2 children

Junior Suite Grand Concierge Preference Club

  • 1 king or 2 double beds
  • More spacious
  • Living area with sofa
  • Air-conditioning
  • Cable/Satellite TV
  • Mini-bar
  • Coffee/tea maker
  • In-room safe
  • Bathroom with shower
  • Hairdryer
  • Wi-Fi (fee)
  • Balcony or terrace
  • Bathrobes and slippers in room
  • Concierge service
  • Nightly turndown service
  • Mini-bar restocked daily (water, soft drinks, beer & bottle of Tequila)
  • See All Inclusive section for complete list of inclusions
  • Max occupancy 4 persons 
  • Maximum 3 adults
  • Maximum 2 children

Junior Suite Grand Romance Preference Club

  • 1 king or 2 double beds
  • Exclusive section
  • More spacious
  • Living area with sofa
  • Air-conditioning
  • Cable/Satellite TV
  • Mini-bar
  • Coffee/tea maker
  • In-room safe
  • Bathroom with shower
  • Hairdryer
  • Wi-Fi (fee)
  • Balcony or terrace
  • Bathrobes and slippers in room
  • Concierge service
  • Mini-bar restocked daily (water, soft drinks, beer & bottle of Tequila)
  • Massage (30 minute couples massage at the spa)
  • Spa discount (10% discount on spa treatments)
  • Turn-down service
  • Welcome gift
  • Bottle of champagne in room upon arrival
  • Breakfast (morning continental breakfast in bed, once/stay, contact your concierge)
  • Dinner (romantic dinner, once/stay)
  • Treats (chocolate covered strawberries)
  • See All Inclusive section for complete list of inclusions
  • Max occupancy 4 persons 
  • Maximum 3 adults
  • Maximum 2 children

Royal Club Luxury Room

  • Exclusive section
  • Spacious and elegantly appointed
  • 1 king or 2 double beds
  • Air-conditioning
  • Cable/Satellite TV
  • Mini-bar
  • Coffee/tea maker
  • In-room safe
  • Bathroom with shower
  • Hairdryer
  • Wi-Fi (fee)
  • Balcony or terrace
  • Bathrobes and slippers in room
  • Concierge service
  • Mini-bar restocked daily (water, soft drinks, beer & bottle of Tequila)
  • Internet (complimentary in Royal Club Lobby)
  • Room service from 7:30 am to 10:30 pm
  • Turn-down service
  • See All Inclusive section for complete list of inclusions
  • Max occupancy 4 persons 
  • Maximum 3 adults
  • Maximum 2 children
  • Exclusive section
  • Spacious and elegantly appointed
  • Separate living room with small dining area
  • Private bedroom with balcony
  • 1 king or 2 double beds
  • Air-conditioning
  • Cable/Satellite TV
  • Mini-bar
  • Coffee/tea maker
  • In-room safe
  • Bathroom with shower
  • Hairdryer
  • Wi-Fi (fee)
  • Balcony or terrace
  • Bathrobes and slippers in room
  • Concierge service
  • Mini-bar restocked daily (water, soft drinks, beer & bottle of Tequila)
  • Internet (complimentary in Royal Club Lobby)
  • Room service from 7:30 am to 10:30 pm
  • Turn-down service
  • See All Inclusive section for complete list of inclusions
  • Max occupancy 4 persons 
  • Maximum 3 adults
  • Maximum 2 children

Restaurants

Le Buffet

  • Buffet for breakfast, lunch and dinner
  • International Cuisine
  • Dress code: Casual

Sonora Grill

  • A la Carte for dinner
  • Steakhouse
  • Evening dress code: Formal

La Hacienda

  • A la Carte for dinner
  • Mexican Cuisine
  • Evening dress code: Formal

Los Olivos

  • A la Carte for dinner
  • Italian Cuisine
  • Evening dress code: Formal 

D'Oriental

  • A la Carte for dinner
  • Asian Fusion Cuisine
  • Evening dress code: Formal  

Paco's Tacos

  • A la Carte for dinner
  • Mexican Cuisine
  • Evening dress code: Casual 

La Piazza

  • Pizzeria (dinner)
  • Evening dress code: Casual 

El Lago

  • Snack Bar  

El Pescador

  • A la Carte for dinner
  • Seafood Cuisine
  • Reservation required
  • Evening dress code: Formal  

Club de Playa

  • Buffet for breakfast and lunch
  • International Cuisine

Royal Club

  • A la Carte for breakfast, lunch and dinner
  • Royal Club section only
  • Evening dress code: Semi-formal 

Bars

  • Lobby Bar
  • La Caleta Beach bar
  • La Terraza Main Bar
  • La Bodequita Theatre bar
  • El Hundido Pool bar
  • Sports Bar
  • Disco Palenque
  • El Lago Snack Bar
  • Flamencos Sports Bar 
  • Bar Cangrejos 

Kids Deals - One Child Stays, Plays and Eats FREE offer is available at select times. Savings will be reflected in online prices automatically. Applicable to the Deluxe Room One Kid Eats & Stays Free room category only.  Limited inventory available.

For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, Playground and kid's pool. Babysitting service available (fee).

Spa services including:

  • Body Treatments
  • Jacuzzi
  • Massage
  • Sauna

Honeymooners - To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel. 

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Occidental at Xcaret Destination
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Occidental Grand Xcaret All Inclusive Resort
Carretera Federal Chetumal-Puerto Juarez Km. 282, #307 Solidaridad, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.