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Ocean Maya Royale

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Weddings
  • Bonus
Our Opinion

A medium sized all inclusive resort in a good beach front location close to Playa del Carmen. At the Ocean Maya you will find great service, excellent food and lush grounds covered in tropical flowers and foliage. The beach is nice white sand but there is a barricade to protect from beach erosion, this may be removed in the future. One of the best 4 star values in Riviera Maya.


Overview

Discover the unique elegance and beauty of one of the most inviting adults-only resorts on the Mayan Riviera. This splendid bungalow style resort is set in a relaxed self-contained, tropical environment, on one of the most spectacular beaches, offering comfortable rooms surrounded by spacious gardens. Visit the historical sites of Xel-Ha and Xcaret as well as other attractions nearby. You'll find that the Ocean Maya offers something to suit all tastes, from sports and activities to nightly entertainment.  

Location: Directly on the beach, 10 minutes from Playa del Carmen, 45 minutes from the airport.


Highlights
  • Quiet, adults-only resort with private beach
  • Lots of activities and sports
  • Restaurants offer wide variety of cuisines and no reservations required at a la cartes 
  • Winner of Trip Advisor's Certificate of Excellence
  • Rainforest Alliance Certified and Travelife Gold Award for Sustainability in Tourism

tripadvisor Traveler Reviews
  • Barbara T : Edmonton, Canada
March 5 to 19/17

Was advised by our travel agent and by the hotel website website that they had renovated the hotel since our last stay 5 years ago. NOT! The place is falling apart! Stains on all the cushions in the restaurants, floors are chipped, Plumbing is questionable at the very least. At the main building it looks like they tried to paint the bathroom doors white over brown wood. What a horrible mess! Paint on the door nobs! A two year old could do a better job.Rooms are mediocre and in need of repair and overall upgrade. I cannot comment on the "Premium' suites as we paid the poor peoples rates! People who pay for premium definitely get better treatment!Food is at the buffet is COLD all the time. Only thing that was not was the omelettes or eggs that you had made right at the station! Breakfast was the best meal of the day!The entertainment staff based their entire daytime program to drinking at the pool! No activities if you were not at the pool drinking your face off! The staff 5 years ago came around twice a day to recruit for beach volleyball, yoga, dance lessons, etc. Nothing like that now.I must say the evening entertainment was generally very good. The bar staff are exceptional! Yvonetti in particular! The resort is short staffed in most of the restaurants. They work very hard.Rooms were clean but that was it! One chair for two people in the room!Only bright spot was the hard working grounds and bar staff! Good job!Definitely not worth anymore than 2 stars at the most.

  • nancyloveswine : Las Vegas, Nevada
Just Ok

This resort is an all exclusive property on the beach in PLAYA Del Carmen. It was laid out well & the people were friendly however the water was not pretty like Cancun's & that was a huge disappointment. The rooms were acceptable so no problems there. I paid to upgrade to ocean view but in hindsight, there's not really any reason to because the water wasn't pretty. We went to each restaurant trying to find something to LOVE but couldn't - it was very mediocre. The bartenders gave good service but the quality of options for brand name liquors was significantly reduced unless you upgraded to the premium package. Overall, nothing to write home about....

  • Joy K : grabill
Great resort with top-notch hospitality and food!

We have only been to 2 all inclusive resorts. This one and the Valentin Imperial. Both of them were absolutely great. When we were looking to book a resort, we were looking for an adult-only resort with great food and hospitality and Ocean Maya met our expectations! The waiters/waitresses are SO friendly. And the food was delicious. When we arrived Felipe met us and welcomed us to the resort. He was great! Such a friendly smile and throughout the week whenever he would see us he would make sure we were having a nice time and was willing to get us whatever we needed! He needs a raise HA :) Mikes Coffee was a hit for us every night! Great coffee drinks and delicious desserts! The Blue Moon restuaruant was delicious. We ate there twice. Japanese restaurant was a fun, entertainig night also! Our chef, Israel, did a super great job keeping us entertained! He clearly was talented in how he prepared and cooked our meal for us! We would definitley go back. however our only complaint was that The bar was in the lobby area so every night it was louder than we liked. We couldn't really sit in the lobby and visit with each other in a quiet setting. And the entertainment was great every night; however, this was by the lobby too so it was fairly loud. At the Valentin, the entertainment section was a little distance from the lobby so we could sit and relax in a quieter environment while in the lobby. The lobby is so pretty in all these places that, for us, it's nice to just sit and read, talk, etc. without lots of noise from people having fun and music entertainment. One other thing, There really is no beach area there unlsess you walk down to other resorts. We walked about 1/2 mile to the mangroves and that was beautiful.

  • Gabrielle R :
I had a great time

I love this hotel! I came for spring break and the staff did a great job of keeping everything orderly. There were families here at the same time and they seemed unbothered by the spring breakers. I can't wait to come back

  • :
Lovely holiday let down by maid service

We had the most amazing holiday in Ocean Maya we could not fault the food, the entertainment, the weather everything was perfect until we noticed in our first week the maid service had been riffling through our cases and in this instance stole a pair of designer sunglasses. My advice is to put everything in your safe even sunglasses if they are expensive. Such a shame that the hotel and our Thompson rep were uninterested and we had to continue the holiday on edge about what had been left out every time they came round to clean the rooms.This still frustrates me to this day and is such a shame to feel like the maids are going through your belongings looking for things to steal.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch and dinner daily
  • Snacks
  • à la carte dining (unlimited, no reservations)
  • Unlimited Domestic and selected International drinks 
  • Mini-bar, restocked daily
  • Lounge chair and towels (pool/beach)
  • Introductory scuba lesson in pool
  • Non-motorized water sports
  • Kayaks
  • Windsurfing
  • Catamarans
  • Tennis
  • Volleyball
  • Aerobics
  • Exercise room
  • Daily activities
  • Nightly entertainment

Privilege Inclusions

  • Premium brand drinks
  • Concierge service
  • VIP room amenities (soaps and lotions)
  • Room service 
  • Separate check-in
  • Check-in (early check-in and late check-out, subject to availability)
  • Reservation (Priority reservations for à la carte restaurants)
  • Dinner Special organized dinner (once/stay)
  • Lounge (Privilege lounge with coffee, tea, daily newspapers)
  • Exclusive area on the beach (with waiter service)
  • Beach towels in room (upon arrival)
  • Distinct identifcation bracelet
  • Turn-down service

* Included with "Privilege Junior Suite", "Privilege Honeymoon Maya Deluxe Room", "Privilege Romance Suite" and "Privilege Honeymoon Junior Suite" only

  • 320 rooms in several 2-storey buildings 
  • 1 buffet restaurant
  • 5 restaurants
  • Snack bar
  • 3 bars
  • 2 pools
  • Freshwater jacuzzi
  • 2 lit tennis courts
  • Fitness facilities
  • Free Wi-Fi 
  • Meeting rooms
  • Boutiques and gift shop
  • Spa (fee)
  • Motorized water sports (fee)
  • Dive center (fee)
  • Car rental (fee)
  • Laundry service (fee)
  • Golf nearby

Maya Deluxe Room

  • Garden view
  • 1 king or 2 double beds
  • Air conditioning
  • Balcony or terrace 
  • Flat screen Satellite TV
  • Minibar (restocked daily with free water, soft drinks and beer)
  • Coffee/tea-maker
  • Wi-Fi
  • Alarm clock with MP3 connection
  • Iron and ironing board
  • Telephone 
  • In-room safe
  • Hairdryer
  • Bathroom with shower
  • Pillow menu
  • Maximum 3 adults

Maya Deluxe Ocean View Room

  • Ocean view
  • 1 king or 2 double beds
  • Air conditioning
  • Balcony or terrace 
  • Flat screen Satellite TV
  • Minibar (restocked daily with free water, soft drinks and beer)
  • Coffee/tea-maker
  • Wi-Fi
  • Alarm clock with MP3 connection
  • Iron and ironing board
  • Telephone 
  • In-room safe
  • Hairdryer
  • Bathroom with shower
  • Pillow menu
  • Maximum 3 adults

Privilege Junior Suite

  • Garden view
  • 1 king bed and 1 sofa
  • Living area
  • Air conditioning
  • Balcony or terrace 
  • Flat screen Satellite TV
  • Minibar (restocked daily with free water, soft drinks and beer).
  • Coffee/tea-maker
  • Wi-Fi
  • Alarm clock with MP3 connection
  • Turndown service 
  • Pillow menu and pillow top
  • Exclusive pool towels
  • VIP amenities
  • Bathrobes and slippers in room
  • Mini-bar with Premium drinks 
  • Iron and ironing board
  • Telephone 
  • In-room safe
  • Hairdryer
  • Bathroom with shower
  • Maximum 2 adults
  • See All Inclusive section for Privilege Inclusions

Privilege Honeymoon Maya Deluxe Room

  • Garden view
  • 1 king bed and 1 sofa
  • Air conditioning
  • Terrace with private Jacuzzi 
  • Flat screen Satellite TV
  • Minibar (restocked daily with free water, soft drinks and beer).
  • Coffee/tea-maker
  • Wi-Fi
  • Alarm clock with MP3 connection
  • Turndown service 
  • Pillow menu and pillow top
  • Exclusive pool towels
  • VIP amenities
  • Bathrobes and slippers in room
  • Mini-bar with Premium drinks 
  • Iron and ironing board
  • Telephone 
  • In-room safe
  • Hairdryer
  • Bathroom with shower
  • Maximum 2 adults
  • See All Inclusive section for Privilege Inclusions

Privilege Honeymoon Junior Suite

  • Garden view
  • 1 king bed and 1 sofa
  • Living area
  • Air conditioning
  • Balcony with private Jacuzzi 
  • Flat screen Satellite TV
  • Minibar (restocked daily with free water, soft drinks and beer).
  • Coffee/tea-maker
  • Wi-Fi
  • Alarm clock with MP3 connection
  • Turndown service 
  • Pillow menu and pillow top
  • Exclusive pool towels
  • VIP amenities
  • Bathrobes and slippers in room
  • Mini-bar with Premium drinks 
  • Iron and ironing board
  • Telephone 
  • In-room safe
  • Hairdryer
  • Bathroom with shower
  • Maximum 2 adults
  • See All Inclusive section for Privilege Inclusions

Privilege Romance Suite

  • Garden view
  • Separate bedroom with 1 king bed 
  • Living area with sofa bed
  • Air conditioning
  • Balcony or terrace
  • Flat screen Satellite TV
  • Minibar (restocked daily with free water, soft drinks and beer).
  • Coffee/tea-maker
  • Wi-Fi
  • Alarm clock with MP3 connection
  • Turndown service 
  • Pillow menu and pillow top
  • Exclusive pool towels
  • VIP amenities
  • Bathrobes and slippers in room
  • Mini-bar with Premium drinks 
  • Iron and ironing board
  • Telephone 
  • In-room safe
  • Hairdryer
  • Full bathroom with whirlpool tub
  • Maximum 2 adults
  • See All Inclusive section for Privilege Inclusions

Restaurants

La Hacienda

  • Buffet for breakfast, lunch and dinner
  • International
  • Evening dress code is Casual 

El Charro

  • Snacks / à la carte for dinner
  • Mexican
  • Evening dress code is Semi-formal 

La Dolce Vita

  • à la carte for dinner
  • Italian
  • Evening dress code is Semi-formal 
  • With a lounge exclusive for Privilege guests

Yookoso

  • à la Carte for dinner
  • Japanese
  • Evening dress code is Semi-formal 

Blue Moon

  • à la Carte for dinner
  • International
  • Evening dress code is Semi-formal 

Mike's Coffee

  • Coffee shop & desserts
  • Privilege Lounge
  • Tapas for lunch and dinner
  • Dress code is Semi-formal 
  • This is exclusive to the guests in Privilege category

Bars

  • Pool Bar
  • Lobby Bar
  • Aqua Lounge
  • Fresco Juice Bar

Despacio Spa Centre Facilites and Treatments

  • Personalised health and beauty treatments
  • Hairdressing service 
  • Beauty parlour
  • Massages
  • Sauna
  • Jacuzzi with cold and hot water
  • Relaxation room
  • Fitness centre

Honeymoon Bonus - To be eligible for the honeymoon bonus, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Ocean Maya Royale
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Ocean Maya Royale
Carretera Federal Chetumal, km. 299, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.