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Ocean Maya Royale

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Weddings
  • Bonus
Our Opinion

A medium sized all inclusive resort in a good beach front location close to Playa del Carmen. At the Ocean Maya you will find great service, excellent food and lush grounds covered in tropical flowers and foliage. The beach is nice white sand but there is a barricade to protect from beach erosion, this may be removed in the future. One of the best 4 star values in Riviera Maya.


Overview

Discover the unique elegance and beauty of one of the most inviting adults-only resorts on the Mayan Riviera. This splendid bungalow style resort is set in a relaxed self-contained, tropical environment, on one of the most spectacular beaches, offering comfortable rooms surrounded by spacious gardens. Visit the historical sites of Xel-Ha and Xcaret as well as other attractions nearby. You'll find that the Ocean Maya offers something to suit all tastes, from sports and activities to nightly entertainment.  

Location: Directly on the beach, 10 minutes from Playa del Carmen, 45 minutes from the airport.


Highlights
  • Quiet, adults-only resort with private beach
  • Lots of activities and sports
  • Restaurants offer wide variety of cuisines and no reservations required at a la cartes 
  • Winner of Trip Advisor's Certificate of Excellence
  • Rainforest Alliance Certified and Travelife Gold Award for Sustainability in Tourism

tripadvisor Traveler Reviews
  • Morgan H : Cache, Oklahoma
Perfect Resort Experience in Mexico

This is our first time at an all inclusive in Mexico, and we were pleasantly surprised. We booked off of Hotwire and were not expecting anything but the base room. We found out we were upgraded to privileged, and the cost we paid was well worth it. We checked in on a Saturday afternoon and were greeted with beautiful grounds, friendliest of people and some strong top shelf palomas (Patron and grapefruit juice). Our room was not quite ready so they gave us a run down of all of the amenities and told us to go have a lunch overlooking the sea. We had a great lunch with more strong drinks and then checked int our room. The privileged rooms were closest to the lobby, patio, bars and restaurants. They were extremely quiet and spotlessly clean. The walk to the beach is about five minutes, and every person you pass will greet you with a friendly Hola! We were able to eat at every restaurant, but BlueMoon and Yoosoko were our favorites. The Italian one was also very good, with a cool ocean breeze that is perfect for a romantic dinner. Emilio, Oscar, Israel and Martin stood out t us for their genuine desire to not only make us happy but to get to know us!Our favorite breakfast spot was the privileged only restaurant. I loved sitting on the patio watching the waves. Two things that I wish were different: They say that saving beach chairs and pool chairs is not allowed, but they did not enforce this. We were there for almost a week and never once got to hang out at the pool, which was really annoying especially since we were always up and out by 8:00. That being said, we never had an issue finding a beach chair or bed which is why we were here, anyway. The other thing that was a bit of a downer was the lack of beach waitstaff. We always had t get up to go order drinks, but it was fairly close. I would have loved the beach even more if we had people that would make sure our drinks were full. We loved the grill outside of the Mexican restaurant for lunch. Great burgers and quick eats with a view of the pool and ocean. Our least favorite restaurant was the buffet, but there is plenty of selection. The evening entertainment was fun for both our age group (30's) and older. We made friends with people all the way up to their 60's. The crowd at OMR is very laid back but not afraid of a good time. We enjoyed ourselves a lot in the evening. The night with drums was amazing! I am not sure what that night was called, but don't miss it. It was laid back but full of entertainment. The waitstaff on the patio is awesome as well. They run around all night! We tip and try to tip well for jobs well done, but honestly they treated people the same whether you tipped or not. We probably overtipped, but we definitely felt they deserved it. Every single person works harder than anyone you'll encounter, and they do it with a smile. We found the lagoon that everyone talks about to the left of the resort about 10 minutes by foot. Worth the walk! Cool and refreshing water with clear turquoise waters that make for some great pictures and memories. The beach at the resort is a little rough with the seaweed. Our first and last day there was a lot, but it isn't the resort's fault. Four of the days there was minimal seaweed and clear waters. The beach down by the water sports was our favorite for morning lounges and swims, and the privileged beach beds were our favorite in the afternoons. The small size of this resort is what we loved, and the laid back atmosphere. If you want a big time party resort, it probably is not for you. We wanted a good week of sun, good food, comfy rooms and feeling spoiled. Ocean Maya Royale was definitely that!

  • Jeff B :
Amazing Resort

From the time we arrived to the time we left...we felt like we were in paradise. The friendliness of the staff, the quality of food, and the overall atmosphere of the resort is second to none. The cleanliness of the resort is impeccible. We will definitely be recommending and returning!!!

  • Calgarynurse : Calgary
Not a 5 star

This place is beautiful. The staff is awesome, I have nothing negative to say about them from check in to check out. The travellers also were pretty good. Most of them were polite and friendly and respectful. I met nice people from all over the US, Germany, UK. The food was wonderful. La Hacienda is the buffet and was huge! There is lots of selection and was never boring. A huge shout out to Adrian (best waiter ever) and of course Jose. The entertainment staff was also great. Erick, Michelle and Pamela (the mexican barbie) I always would get a kick out of Augustin when he would say he will be back in ten minutes but never did. No worries! And Margarita, will take you fishing and you will have a blast......Now, and this has nothing to do with the people there but the sewage smell is absolutely disgusting. They try to tell you that it is the sulphur from the mangrove swamps, but c'mon!!! There is a serious sewage infrastructure problem there. The 'manholes' were hidden within the foliage and when you walked by, you were fumigated. Every time I had a shower, the odour would come up from the drain. I would leave the bathroom door closed and the ventilation fan on to keep the odour at bay in my room. To top that off......they ask you to not throw the toilet tissue in the toilet and put it in the garbage tin. Hello???? That is why it is called toilet tissue!! Will I go back? If they could fix the sewage problem, yes. But until then I will say NO WAY!! That is why I give it 3 star. If you have lost your sense of smell? You will love it.

  • bwss42 : Boston, United Kingdom
Highly recommended

We are just finishing our second week at OMR and are very impressed with the hotel and it's staff. The grounds are beautifully kept and there are always workers maintaining them. It is great to see the wildlife wandering about. The reception is spotless as is the pool area, the beach is small with workers struggling to keep on top of the seaweed but we were aware of this before we came. Never any problem getting sunbeds somewhere and we normally spent the morning at the quiet pool then moved to the shade on the boardwalk. Our room was quite acceptable and our cleaner did a great job every day. Our air-conditioning worked well and we never had a problem with either water pressure or temperature in the shower although you do need a towel outside the shower door as they do leak at the bottom. Our bed was comfortable and we had no problem sleeping the pillows however do leave a lot to be desired. We ate at the Blue Moon, Dolce Vita and Yokosa and enjoyed them all, the Hacienda buffet is probably the best we been to at an all inclusive, there is a wide choice of food, it is of good quality and cooked well. Drinks at both the lobby and pool bar are quickly served and good quality spirits even without being privilege. The outstanding thing about OMR is the helpful, friendly, smiling staff and here I must mention Tila, Yovanetti and Tiger at the lobby bar they are a credit to the hotel. If the hotel reads this I have a couple of suggestions;Please get better pillows,Put moveable sunshades round the pool instead of static ones.This aside we had a great, relaxing couple of weeks.

  • Simba5595 : County Antrim, United Kingdom
Great resort... fantastic staff

Lovely week at Ocean Maya. Rooms are ok, nothing exciting, clean. Resort is beautiful and grounds immaculate. Staff are very efficient and friendly. Breakfast buffet was excellent, lots of choice. Really enjoyed the Italian restaurant, although not huge portions, food was excellent. Nightly entertainment a little cheesy. Lovely little market set up one day a week selling local arts and crafts. Pool can be a little noisy, so we spent most of our time at the beach. Some seaweed, but nothing troublesome. The staff really do work very hard here, they are a credit to Ocean Maya

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch and dinner daily
  • Snacks
  • à la carte dining (unlimited, no reservations)
  • Unlimited Domestic and selected International drinks 
  • Mini-bar, restocked daily
  • Lounge chair and towels (pool/beach)
  • Introductory scuba lesson in pool
  • Non-motorized water sports
  • Kayaks
  • Windsurfing
  • Catamarans
  • Tennis
  • Volleyball
  • Aerobics
  • Exercise room
  • Daily activities
  • Nightly entertainment

Privilege Inclusions

  • Premium brand drinks
  • Concierge service
  • VIP room amenities (soaps and lotions)
  • Room service 
  • Separate check-in
  • Check-in (early check-in and late check-out, subject to availability)
  • Reservation (Priority reservations for à la carte restaurants)
  • Dinner Special organized dinner (once/stay)
  • Lounge (Privilege lounge with coffee, tea, daily newspapers)
  • Exclusive area on the beach (with waiter service)
  • Beach towels in room (upon arrival)
  • Distinct identifcation bracelet
  • Turn-down service

* Included with "Privilege Junior Suite", "Privilege Honeymoon Maya Deluxe Room", "Privilege Romance Suite" and "Privilege Honeymoon Junior Suite" only

  • 320 rooms in several 2-storey buildings 
  • 1 buffet restaurant
  • 5 restaurants
  • Snack bar
  • 3 bars
  • 2 pools
  • Freshwater jacuzzi
  • 2 lit tennis courts
  • Fitness facilities
  • Free Wi-Fi 
  • Meeting rooms
  • Boutiques and gift shop
  • Spa (fee)
  • Motorized water sports (fee)
  • Dive center (fee)
  • Car rental (fee)
  • Laundry service (fee)
  • Golf nearby

Maya Deluxe Room

  • Garden view
  • 1 king or 2 double beds
  • Air conditioning
  • Balcony or terrace 
  • Flat screen Satellite TV
  • Minibar (restocked daily with free water, soft drinks and beer)
  • Coffee/tea-maker
  • Wi-Fi
  • Alarm clock with MP3 connection
  • Iron and ironing board
  • Telephone 
  • In-room safe
  • Hairdryer
  • Bathroom with shower
  • Pillow menu
  • Maximum 3 adults

Maya Deluxe Ocean View Room

  • Ocean view
  • 1 king or 2 double beds
  • Air conditioning
  • Balcony or terrace 
  • Flat screen Satellite TV
  • Minibar (restocked daily with free water, soft drinks and beer)
  • Coffee/tea-maker
  • Wi-Fi
  • Alarm clock with MP3 connection
  • Iron and ironing board
  • Telephone 
  • In-room safe
  • Hairdryer
  • Bathroom with shower
  • Pillow menu
  • Maximum 3 adults

Privilege Junior Suite

  • Garden view
  • 1 king bed and 1 sofa
  • Living area
  • Air conditioning
  • Balcony or terrace 
  • Flat screen Satellite TV
  • Minibar (restocked daily with free water, soft drinks and beer).
  • Coffee/tea-maker
  • Wi-Fi
  • Alarm clock with MP3 connection
  • Turndown service 
  • Pillow menu and pillow top
  • Exclusive pool towels
  • VIP amenities
  • Bathrobes and slippers in room
  • Mini-bar with Premium drinks 
  • Iron and ironing board
  • Telephone 
  • In-room safe
  • Hairdryer
  • Bathroom with shower
  • Maximum 2 adults
  • See All Inclusive section for Privilege Inclusions

Privilege Honeymoon Maya Deluxe Room

  • Garden view
  • 1 king bed and 1 sofa
  • Air conditioning
  • Terrace with private Jacuzzi 
  • Flat screen Satellite TV
  • Minibar (restocked daily with free water, soft drinks and beer).
  • Coffee/tea-maker
  • Wi-Fi
  • Alarm clock with MP3 connection
  • Turndown service 
  • Pillow menu and pillow top
  • Exclusive pool towels
  • VIP amenities
  • Bathrobes and slippers in room
  • Mini-bar with Premium drinks 
  • Iron and ironing board
  • Telephone 
  • In-room safe
  • Hairdryer
  • Bathroom with shower
  • Maximum 2 adults
  • See All Inclusive section for Privilege Inclusions

Privilege Honeymoon Junior Suite

  • Garden view
  • 1 king bed and 1 sofa
  • Living area
  • Air conditioning
  • Balcony with private Jacuzzi 
  • Flat screen Satellite TV
  • Minibar (restocked daily with free water, soft drinks and beer).
  • Coffee/tea-maker
  • Wi-Fi
  • Alarm clock with MP3 connection
  • Turndown service 
  • Pillow menu and pillow top
  • Exclusive pool towels
  • VIP amenities
  • Bathrobes and slippers in room
  • Mini-bar with Premium drinks 
  • Iron and ironing board
  • Telephone 
  • In-room safe
  • Hairdryer
  • Bathroom with shower
  • Maximum 2 adults
  • See All Inclusive section for Privilege Inclusions

Privilege Romance Suite

  • Garden view
  • Separate bedroom with 1 king bed 
  • Living area with sofa bed
  • Air conditioning
  • Balcony or terrace
  • Flat screen Satellite TV
  • Minibar (restocked daily with free water, soft drinks and beer).
  • Coffee/tea-maker
  • Wi-Fi
  • Alarm clock with MP3 connection
  • Turndown service 
  • Pillow menu and pillow top
  • Exclusive pool towels
  • VIP amenities
  • Bathrobes and slippers in room
  • Mini-bar with Premium drinks 
  • Iron and ironing board
  • Telephone 
  • In-room safe
  • Hairdryer
  • Full bathroom with whirlpool tub
  • Maximum 2 adults
  • See All Inclusive section for Privilege Inclusions

Restaurants

La Hacienda

  • Buffet for breakfast, lunch and dinner
  • International
  • Evening dress code is Casual 

El Charro

  • Snacks / à la carte for dinner
  • Mexican
  • Evening dress code is Semi-formal 

La Dolce Vita

  • à la carte for dinner
  • Italian
  • Evening dress code is Semi-formal 
  • With a lounge exclusive for Privilege guests

Yookoso

  • à la Carte for dinner
  • Japanese
  • Evening dress code is Semi-formal 

Blue Moon

  • à la Carte for dinner
  • International
  • Evening dress code is Semi-formal 

Mike's Coffee

  • Coffee shop & desserts
  • Privilege Lounge
  • Tapas for lunch and dinner
  • Dress code is Semi-formal 
  • This is exclusive to the guests in Privilege category

Bars

  • Pool Bar
  • Lobby Bar
  • Aqua Lounge
  • Fresco Juice Bar

Despacio Spa Centre Facilites and Treatments

  • Personalised health and beauty treatments
  • Hairdressing service 
  • Beauty parlour
  • Massages
  • Sauna
  • Jacuzzi with cold and hot water
  • Relaxation room
  • Fitness centre

Honeymoon Bonus - To be eligible for the honeymoon bonus, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Ocean Maya Royale
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Ocean Maya Royale
Carretera Federal Chetumal, km. 299, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.