Ocean Riviera Paradise

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
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Overview

Located beachfront in the Playa del Carmen area this new resort features four exclusive areas for families, adults, beach access and VIP service. It boasts spectacular swimming pools, modern Junior Suites and Suites, a wide range of cuisine, a Despacio Spa Centre, a diving centre and a great choice of entertainment for the whole family.  

Location - Located directly on the beach; 10-minute drive from Playa Del Carmen; 40-minute drive from Cancun Airport


Highlights
  • Separate areas for adults-only and families
  • Rooms available with direct pool access
  • Wide selection of restaurants and no reservations required
  • Lots of pools and a kid's waterpark

tripadvisor Traveler Reviews
  • jkp1930 : Charlotte, North Carolina
Objective Review from Experienced Traveler - Mostly Very Good, Opportunities Remain

Heads up, this is going to be long. I hope you’ll benefit from the detail. I recommend this review for late 20’s/early 30’s couples, anyone traveling with children, larger parties (8+), and/or family members with disabilities. Our family visited ORP Aug 5 – Aug 9 2017. We booked 3 Junior Suites in the Eden Building (more on that later) as it was closest to the beach and one of the members of our party is disabled and largely reliant on a wheelchair. Our party in its entirety represents a pretty solid cross section of travelers so I hope this review will be helpful to many audiences. My wife and I are in our early-30’s with a 2 year old and generally prefer a more authentic international experience than an all-inclusive offers but this was a full family vacation. We’ve visited other all-inclusives before (Gran Bahia Sian Ka’an in 2013 and Ocean Maya Royale in 2014), so we do have a reasonable frame of reference. My sister and brother-in-law are in their late 20’s and were traveling with their 1 year old. They are typically ‘cruisers’ and prefer to stay on resort. My parents are in their 50’s and 60’s with my mother mostly requiring a wheelchair to get around due to ALS. They are beach people who typically don’t travel abroad. So with that background in mind, here’s how I would score our experience.Overall 4/5Tldr; Great family trip, not perfect but would definitely recommend. Food good, rooms good, service improving. Pre-Trip 2/5When planning our trip in March, we came across a tremendous deal for ORP. Pictures and everything looked great as it was a new resort, amenities met our needs, and they advertise specifically as handicap accessible. Reviews were pretty dicey, but the family agreed to trust my judgment that these were just early stumbles and everything would be in order by August (lot of pressure for me…). Immediately after booking through Expedia, I reached out to the hotel to secure 3 things: First floor room for my parents (mobility disability), early check-in (we’d arrive from the airport at noon and my mother would need a nap/breathing treatment after traveling), and pack & plays/cribs for the 2 rooms w/ little ones. I was told initially that all of these notes had been made on the booking, no problem, and that the first floor room and early check-in would be accommodated “upon availability”. After a few followup emails over the course of the next few weeks I had still been unable to get anyone to confirm this and “upon availability” continued to be the phrase I received. I escalated to H10 management to make sure it was understood the first floor room was not optional. They were responsive but continued to avoid making any promises. As this thread continued into late June, I was told that the rooms I booked aren’t available on the first floor, but multiple elevators were in each building. Not sure why this took 3 months to establish but my immediate next step was to search review sites for commentary on the elevators. Seemed generally ok, but there were comments interspersed about elevators being down for days at a time. This simply would not work and was not worth the risk. After making this clear, I finally got a reply saying that it “would be taken care of”. I felt better but past international travel left me skeptical. I emailed 3 times the week before our travel and received no responses to assure that this was good to go. While I appreciate the initial responsiveness and attempts at helping, communication/customer service prior to arrival could certainly use considerable improvement.Check-In 3/5We arrived at the hotel around noon as expected. The check-in process was a bit odd as instead of being checked in at the desk, we were sent over to a seating area in the lobby to fill out forms while our passports were taken back over to the desk to be scanned. We kept a very close eye on this process as it was unlike anything we’d seen before. Much to my dismay, no notes had been made on our booking and my parents were assigned an upper floor room and we were told we couldn’t get our rooms until 3pm. I showed the employee assisting us my 4 month long email discussion about these requests and he said he’d go check into it. He came back a few minutes later with our information packets, and just kept going with the check in process. When questioned about the rooms and early check in, it was clear that he’d not discussed with anyone. I requested to speak with a manager who came out and told me that it simply wasn’t possible to have a first floor room, but don’t worry, “we have elevators”. As I walked him through the thread and the previous reviews about elevators and how they had said they’d “take care of it” he pivoted to “well we just opened in December”. I somewhat sarcastically reminded him that it was August and that were the elevators to be down during our stay, my mother would be completely stranded and unable to reach her room (For those wondering if the elevators were a big deal, they would end up being down for 2 full days during our stay due to flooding from Tropical Storm Franklin & maintenance). I was firm that the communication breakdown was unacceptable after 4 months of discussion. After about 10 minutes of discussion he told me he understood why I was upset, and to go have lunch, and come back after. We went and had lunch at the buffet, feeling we were getting nowhere and fearing that many of the customer service reviews were true and we’d made a horrible mistake. Went back to the lobby after lunch and found Martin again (fully expecting to have to argue more) but were surprised to find that he had truly taken care of it. He moved our rooms from Eden to the privilege building where he was able to locate my parent’s room on the first floor. In addition, he’d moved all 3 rooms to the privilege building so that we’d all be nearby. Better yet, 2 of the 3 rooms were ready immediately and the 3rd would be ready in half an hour. All of this at no charge. This completely redeemed what had started as a really bad situation. In addition, we all received 2 key cards without the hassle others have mentioned, and our bags were delivered within 15 minutes of check-in being completed. Rooms 4/5We were prepared well for all possibilities thanks to reviews prior to our trip. The rooms in the Privilege building were as expected. 2 of the 3 had a bit of a musty odor but we had prepared for this scenario by bringing DampRid to offset it. The 3rd room actually had a dehumidifier in it which was great. Beds were comfy, mini-fridge selection was solid (4 beers, 4 soft drinks, 2 waters, 2 juices, and 4 liquor mini bottles per day). Rooms were made up consistently each afternoon and towels refreshed, no issues there. Showers had both standard showerhead and rainfall heads. When using rainfall head, water at times would be pushed out of the shower into the bathroom as the sloping of the shower pan wasn’t quite adequate. The bathroom tile at times would become slippery, both from wet pool clothes and/or shower runoff. From an accessibility perspective, the showers worked great for my mother. Easily able to get in and out. Hotel staff was great in finding her a shower chair. None were available at check in as other guests had already claimed their inventory, but instead of just saying we’re out of luck they made the effort to find a plastic chair for her to use and delivered it to the room. In the Privilege building each room has a Jacuzzi on the back porch. Ours didn’t really work well, and neither of the other rooms tried theirs out. Lower level rooms on the backside have bali beds while front side rooms have a swim up area. Temperature in rooms wouldn’t go below 23 celsius but fans kept the room super cold. (Pro-tip – make sure your fan is going in the right direction. All 3 of ours were in reverse upon arrival which causes the cool air to be sucked upwards rather than spead down. This makes a tremendous difference.Food 5/5Overall, the food was excellent. It far exceeded any of the resorts we’d previously visited. H10 seems to put a greater emphasis on taste/presentation than other chains do as the restaurants were all very well maintained and ‘on theme’. Helpful to have a frame of reference for international resort food before visiting. If you expect 5 star dining as you know it at home, you’ll set yourself up to be disappointed. Did not experience any issues w/ wait times as others have noted. Amaranto (Buffet) – Good for all meals, selection is diverse and seating is plentiful. Waitstaff feels understaffed at lunch.Margarita (Mexican) – Didn’t know what to expect with this one. Very pleasantly surprised, everything we ordered was fantastic. 7 PM visit, seated immediately w/ party of 8.La Locanda (Italian) – Service was great, food was well prepared. 7:15 PM visit, 10 minute wait w/ party of 5. Sakura – Food was solid, not spectacular. Most of our family doesn’t enjoy sushi, so that portion of the dinner was lost on us. Seating is in sessions and this is the only restaurant that truly requires a reservation. Brother in law bit the bullet and got in line around 3:30 for the 4:00 opening of reservations. Got us a seating at 6PM for our full party of 8.Route 66 (American) – Only visited w/ brother in law for late night snack. Solid, not spectacular…but I’d also been drinking.Steak House – This is the only restaurant where I had a poor experience. Everyone else in the party realy enjoyed their meals and steaks were cooked appropriately. I upgraded to the porterhouse (medium) and it was beyond well done. Completely tasteless, ended up eating half of my wife’s steak. 6:30 PM visit, seated immediately w/ party of 8. Doors open at 6 and wait list fills up quickly after that, so definitely try and get here early. Pez Vela (Beach Buffet) – Solid selection of snacks to enjoy beachside, full bar attached. Villa Marina – located between Margarita and Steak House, was not open during our visit. Complete mystery to us.Bars 3/5Piano Bar was by far our favorite, very easy to get drinks and a nice place to sit and talk. Lobby bar wasn’t as bad as other reviews suggested, but could certainly get congested at times. Pool bars were hit or miss. Pool bars were the most difficult place to get drinks for us. Just lots of people simultaneously. Sports Bar and Casino were a bit disappointing as the casino lacked atmosphere and the sports bar was mostly empty until it converted into a late night disco each night. Bowling Alley is a nice touch but lanes were always full so we didn’t get to play. No big deal, wasn’t important to us, but a very nice addition with its own bar. Drinks were not overly impressive. Some bartenders are able to make consistently good drinks but others were not. Seems that Orange Juice is the universal substitute for missing/unknown ingredients. Pro tip – Call your liquors. If you don’t specify, you’re getting well liquor which is junk. Just specify Jack/Absolut/etc and you’ll get better quality stuff. You can get good liquor without privilege (only the true top of the line stuff is reserved for privilege)Beach 3/5The beach is what it is. We never had issues w/ fighting for chairs or them being unavailable as others suggest. Yes, it’s rocky out in the water, that’s just a function of the resorts location. If swimming in the ocean is a priority for you this is prohibitive. The seaweed is just another function of its location along the particular beach. We went in completely understanding that swimming in the ocean here would be one of the sacrifices we’d have to accept so no disappointment on our end. Sitting on the beach with drinks was quite pleasant. Pool 4.5/5Also never had issues fighting for chairs, didn’t really witness any of that anywhere. Kid’s pool is great, the boys had a blast. The adults only pool seemed like a great time, we wistfully watched across the way. Pools were well kept, some sediment and leaves were in the water, but this is to be expected. Lifeguards consistently scooped out any trash left behind. Each of the pools has a swim up bar (except the beach pool).Resort 4/5The resort was in great shape with some exceptions. Granted it’s not every day you get hit by a tropical storm and 60+ MPH winds, but there were some significant roof leaks in the buffet (5-6 different areas). The staff handled this quite well I’d say, but still there are some issues there. BlueMoon was also shut down the last evening of our trip after the tropical storm hit. Seemed there were some electrical issues, but no other restaurants were affected. The pathways were being replaced with a heavier stone. It seems that others who’ve noted crumbling blocks where the carts drive were spot on. The initial stone that was laid simply didn’t stand up, so they’re replacing it with a more substantial base. Outside of that, things were well kept and the resort had ample options for all types of travelers. From privilege areas to adults-only options to family sections, it’s entirely possible to meet the needs of every specific individual in your group. Coffee and Ice Cream shops were a great touch, as was the creperie. Just come w/ reasonable expectations and you’ll have a great time. Yes, you’ll sweat a lot. That’s how humidity works in the tropics.Acknowledgments/NotesAbove all else, I want to thank Andres w/ the concierge team for his incredible service. When we arrived, we discovered that a key bolt in my mother’s wheelchair had been bent in flight. The wheelchair was unusable. He left his team and personally sought out the tools he’d need to repair it. For almost 45 minutes he worked diligently to get it fixed. Not only that, but he personally ensured that our luggage was delivered the moment we got to our rooms so that my mother would be able to rest uninterrupted. We encountered him multiple times the rest of our stay and he was friendly and helpful each time, even to directing the staff to pick up my mother w/ a cart whenever she needed it. He reached out to schedule baggage pickup to make sure everything went smoothly. His customer service was impeccable and he truly deserves recognition. The customer service org at the resort could learn a lot from Andres. I additionally want to thank Martin for taking care of the room situation. I spoke w/ him later in our stay because I felt bad about being so sharp with him initially, but he assured me he understood why I felt disappointed after so much preparation beforehand. He took a very bad situation and turned it into a great experience. For that we really appreciate his efforts.MiscellaneousVisit El Fogon in Playa Del Carmen. Al Pastor tacos to die for! This was our 2nd visit and it does not disappoint. Don’t be afraid to rent a car and drive to Chichen Itza. $71 US for a 2 day car rental from Alamo out of Playa Del Carmen, it’s a very pleasant drive. After tolls, park entrance, and a trip through Valladolid to swim in the Hacienda San Lorenzo Oxman cenote (HIGHLY recommend), we were in for around $130 US total for the 3 of us. That’s less than the cost PER PERSON for most of the charter trips to the site.

  • Nina M : New Jersey
Beautiful Resort, DECENT Beach

I traveled to Ocean Riviera Paradise from 5/31 to 6/5 and was pleasantly surprised of this resort upon my arrival. The design of the resort itself is beautiful but is also VERY big. If you decide to stay here, be prepared to walk. A LOT. There are also shuttles that will transport you from building to building but majority of the time, they are usually full. I also believe they stopped running after 10 or 11PM. One of the standout things to me about this resort was the FOOD. There was at least more than 5 to 6 restaurants and a fairly diverse variety. My favorites were the steakhouse and the Italian restaurant. I even thoroughly enjoyed the buffets. There were many of pools and swim-up bars so no body of water ever felt overcrowded. My only TRUE downfall for this resort was the beach. Unaware that Mexico's beaches suffer from an extreme seaweed problem, there was plenty build up on the shore and in the ocean as well. This beach front is also VERY very rocky. If you step beyond the first couple feet of the beach, the ocean begins to smooth out but it's a torturous task to get over. I see why there are so many pools to make up for it now, but it was disappointing to see such an ugly ocean.Besides that, the resort is doing well for it to be new. I enjoyed myself and possibly would return.

  • mariya k : Brooklyn, New York
Needs many improvements to be a 5 star hotel

My husband and I visited in February and paid extra to stay in "adults only " section of the hotel. Well the adults only section had plenty of children in the rooms that were banging all night on the wall and kids running up and down the hallway . There were also plenty of kids in the adults only pool. Our section was also not well maintained hair and food on the floor and in the elevator. The food was very good and so were the drinks. The service was decent but they were extremely short staffed when we were there and the lines for the drinks would get very long by the beach. Go down early in the morning and put down towels and a magazine on the beach chairs if you want one, after 11 you will not get a chair !!

  • dianavet2727 : New Hope, Pennsylvania
Terrible Customer Service - Would Never go back !!!!

My family and I arrived at the resort on 7/24/17 the front desk was great checking us in. Mario was wonderful and pleasant. It was after that the whole vacation went to hell. We were never told that we could upgrade to "Privilege status" for an extra cost. That meant we were treated like the help. We had to wait 1 1/2 hours every night to eat at any of any of the restaurants even when there were empty tables. We were told they were saved for the "Privilege status customers". We had to go out of the resort and pay for a taxi just to eat dinner before 10 PM. When my husband tried to make reservations for a special BD dinner he had to pay $40 for beer just to get a table. My husband ordered a birthday cake to celebrate my birthday. The cake never came "they forgot" and we were charged for it anyway. Guest services said they would make it up to us but they never did and every time we tried to talk to any one is customer services we were told they were busy and they made us wait or told us to come back later, but again, they were never there to help us. Vanessa in customer service should find another job, she is very nasty and thinks she owns the hotel. She treated us as we were working for her and very once smiled. The air conditioner in our room didn't work, the bathroom flooded every time you took a shower and the key mechanism to our room broke and we were locked out of our room for over 2 hours before they came to fix it at midnight. My foot got caught in a lamp wire that was in front of the night stand in the middle of the night as the wire should have been behind the nightstand and I fell and broke a lamp. Instead of asking me if I was ok I was yelled at my customer service and was told to pay $70.00 for the lamp when it was clearly house keeping that should have made sure that the wire was behind the nightstand so no one fell. I was lucky I didn't break my leg or worse. Upon checkout on 7/30/17 customer service made us pay for the lamp even though we experienced all of the above inconveniences. Customer service (Vanessa) was nasty, mean and very unhelpful with anything we asked.. The only thing good was the bartender in the main lobby Ernesto, he is an asset to the resort. The buffet staff was also very polite and the food was good as that was the only place we could eat with all the restaurants without having to wait an hour and 1/2.. Other than that don't waist your money because its not worth it.. I was very disappointed as this vacation was a surprise for my birthday..

  • Carlos A : Salamanca, Castilla y Leon, Spain
Bartender Ernesto

First, let me talk about the good stuff. If you are staying the in privilege section please ask for Ernesto to be your bartender. He is a true professional who knows how to make really good drinks. He speaks English very well and kept me entertained for hours. Ernesto made me this delicious Gin fruit cocktail that was delicious. Ernesto is a true professional who takes care of you like a true VIP. The rooftop rooms were amazing I must admit. They come with two bathrooms and a huge patio. The food presentation was very good and service was top notch. To the negative, we rented a rooftop room. On our first night, the room's roof started to leak water from the patio above. We had to move rooms and got taken to a lesser room. It was a huge disaster. We moved rooms but it was to the beso building. We never received anything for their problems. No extra free night, champagne bottle or nothing like that. They made it seem like it happens all the time. It was a very frustrating first couple days. Almost every staff member we talked to told us how unhappy they are and could not wait to go back to the resort they used to work at. There are big management problems at the hotel. It seems as everyone is on their own and no one cares about the problems at the hotel. The walkways were all uneven and you can easily fall if you are not paying attention. The resort has great potential but until they figure out their internal problems and hire the right people I am afraid this resort will continue to have problems. If you are here to party and do not care about anything else then I highly recommend this place. The alcohol section is actually really good quality. Not the fake stuff you see at other resorts.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • All meals (buffet, breakfast, daytime and late night snacks)
  • 24-hour all inclusive
  • Dinner can be à la carte (reservations not required, dress code in effect)
  • Unlimited international and domestic drinks
  • Daily activities
  • Non-motorized water sports
  • Evening entertainment

Privilege Inclusions

  • Bellboy service
  • Access to Privilege lounge with Chill-out zone
  • Privilege bathrobe and slippers
  • VIP amenities
  • Personalised customer service
  • Personalised check-in and check-out
  • iDock Station (for iPhone, iPod, iPad, MP3)
  • Late check-out (according to availability)
  • Daily press and weather forecast
  • Preparation and cleaning of room (twice a day)
  • Exclusive pool towels
  • Chill-out zone ??
  • 10% off Despacio treatments (Minimum 1 hour treatment??) ??
  • Pillow menu and pillow-top bed
  • Free entry to the spa ??
  • Access to Privilege Sun Terrace
  • Bali beds and sun loungers
  • ? la carte evening meal
  • Breakfast and evening meal in the à la carte restaurant (reservation required)
  • 974 Junior Suites and Suites
  • 5 outdoor pools (1 children's pool)
  • 10 restaurants
  • 11 bars
  • Coffee and ice cream parlour
  • Free Wi-Fi throughout the hotel
  • Non-motorised water sports
  • Dive It! diving centre and motorised water sports (fee)
  • Fitness facilities
  • Spa (fee)
  • Salon (fee)
  • Theatre, nightclub and bowling alley
  • Tennis courts
  • 13 meeting rooms
  • Shopping centre
  • Laundry service (fee)
  • Currency exchange
  • Shops
  • Car rental (fee)

Daisy Junior Suite

  • 1 queen-size bed or 2 double beds, and 1 sofa bed
  • Pool or Garden views
  • Terrace
  • Full bathroom with tub and shower
  • Air conditioning
  • In-room safe
  • Coffee maker
  • Sofa bed
  • Writing desk
  • Wi-Fi
  • Kettle
  • Iron and ironing board 
  • Smart TV 40''
  • Mini-bar (restocked daily with water, soft drinks, and beer)
  • Hairdryer
  • Includes children's water park
  • Occupancy: 1-4 adults, 2 adults  and 2 children, 3 adults and 1 child, 3 adults 2 children (Maximum occupancy of 5)

El Beso Junior Suite (Adults only)

  • 1 queen-size bed or 2 double beds, and 1 sofa bed
  • Terrace
  • Full bathroom with tub and shower
  • Air conditioning
  • In-room safe
  • Coffee maker
  • Sofa bed
  • Writing desk
  • Wi-Fi
  • Kettle
  • Iron and ironing board
  • Smart TV 40''
  • Mini-bar (restocked daily with water, soft drinks, and beer)
  • Hairdryer
  • Occupancy: 1-3 adults

El Beso Junior Suite Swim Up (Adults only)

  • 1 queen-size bed or 2 double beds, and 1 sofa bed
  • Direct access to pool
  • Terrace
  • Full bathroom with tub and shower
  • Air conditioning
  • In-room safe
  • Coffee maker
  • Sofa bed
  • Writing desk
  • Wi-Fi
  • Kettle
  • Iron and ironing board
  • Smart TV 40''
  • Mini-bar (restocked daily with water, soft drinks, and beer)
  • Hairdryer
  • Occupancy: 1-3 adults

El Beso Junior Suite Rooftop (Adults only)

  • 1 queen-size bed or 2 double beds, and 1 sofa bed
  • 2-story suite
  • Terrace
  • Private plunge pool
  • Outdoor living room
  • Dining room
  • Sun beds
  • Full bathroom with tub and shower
  • Air conditioning
  • In-room safe
  • Coffee maker
  • Sofa bed
  • Writing desk
  • Wi-Fi
  • Kettle
  • Iron and ironing board
  • Smart TV 40''
  • Mini-bar (restocked daily with water, soft drinks, and beer)
  • Hairdryer
  • Occupancy: 1-3 adults

Eden Junior Suite

  • 1 queen-size bed or 2 double beds
  • Located close to the beach
  • Pool or Garden views
  • Terrace
  • Full bathroom with tub and shower
  • Air conditioning
  • In-room safe
  • Coffee maker
  • Sofa bed
  • Writing desk
  • Wi-Fi
  • Kettle
  • Iron and ironing board
  • Smart TV 40''
  • Mini-bar (restocked daily with water, soft drinks, and beer)
  • Hairdryer
  • Occupancy: 1-3 adults, 2 adults  and 2 children, 3 adults and 1 child, (Maximum occupancy of 4)

Eden Junior Suite Jacuzzi

  • 1 queen-size bed or 2 double beds
  • Located close to the beach
  • Pool or Garden views
  • Balcony with Jacuzzi
  • Full bathroom with tub and shower
  • Air conditioning
  • In-room safe
  • Coffee maker
  • Sofa bed
  • Writing desk
  • Wi-Fi
  • Kettle
  • Iron and ironing board
  • Smart TV 40''
  • Mini-bar (restocked daily with water, soft drinks, and beer)
  • Hairdryer
  • Occupancy: 1-3 adults, 2 adults  and 2 children, 3 adults and 1 child, (Maximum occupancy of 4)

Eden Junior Suite Swim Up

  • 1 queen-size bed or 2 double beds
  • Located close to the beach
  • Direct pool access
  • Terrace
  • Full bathroom with tub and shower
  • Air conditioning
  • In-room safe
  • Coffee maker
  • Sofa bed
  • Writing desk
  • Wi-Fi
  • Kettle
  • Iron and ironing board
  • Smart TV 40''
  • Mini-bar (restocked daily with water, soft drinks, and beer)
  • Hairdryer
  • Occupancy: 1-3 adults, 2 adults  and 2 children, 3 adults and 1 child, (Maximum occupancy of 4)

Eden Junior Suite Rooftop

  • 1 queen-size bed or 2 double beds
  • Located close to the beach
  • 2-story suite
  • Terrace
  • Private plunge pool
  • Outdoor living room
  • Dining room
  • Sun beds
  • Full bathroom with tub and shower
  • Air conditioning
  • In-room safe
  • Coffee maker
  • Sofa bed
  • Writing desk
  • Wi-Fi
  • Kettle
  • Iron and ironing board
  • Smart TV 40''
  • Mini-bar (restocked daily with water, soft drinks, and beer)
  • Hairdryer
  • Occupancy: 1-3 adults, 2 adults  and 2 children, 3 adults and 1 child, (Maximum occupancy of 4)

Privilege Junior Suite 

  • 1 queen-size bed or 2 double beds
  • Pool or Garden views
  • Terrace or balcony
  • Full bathroom with tub and shower
  • Air conditioning
  • In-room safe
  • Nespresso coffee machine
  • Sofa bed
  • Writing desk
  • Wi-Fi
  • Kettle
  • Iron and ironing board
  • Smart TV 40''
  • Mini-bar (restocked daily with water, soft drinks, and beer)
  • Hairdryer
  • Daily turn down service
  • Privilege services (see All Inclusive section)
  • Occupancy: 1-3 adults, 2 adults  and 2 children, 3 adults and 1 child, (Maximum occupancy of 4)

Privilege Junior Suite Swim Up 

  • 1 queen-size bed or 2 double beds
  • Direct pool access
  • Terrace 
  • Full bathroom with tub and shower
  • Air conditioning
  • In-room safe
  • Nespresso coffee machine
  • Sofa bed
  • Writing desk
  • Wi-Fi
  • Kettle
  • Iron and ironing board
  • Smart TV 40''
  • Mini-bar (restocked daily with water, soft drinks, and beer)
  • Hairdryer
  • Daily turn down service
  • Privilege services (see All Inclusive section)
  • Occupancy: 1-3 adults, 2 adults  and 2 children, 3 adults and 1 child, (Maximum occupancy of 4)

Privilege Junior Suite Rooftop 

  • 1 queen-size bed or 2 double beds
  • 2-story suite
  • Terrace
  • Private plunge pool
  • Outdoor living room
  • Full bathroom with tub and shower
  • Air conditioning
  • In-room safe
  • Nespresso coffee machine
  • Sofa bed
  • Writing desk
  • Wi-Fi
  • Kettle
  • Iron and ironing board
  • Smart TV 40''
  • Mini-bar (restocked daily with water, soft drinks, and beer)
  • Hairdryer
  • Daily turn down service
  • Privilege services (see All Inclusive section)
  • Occupancy: 1-3 adults, 2 adults  and 2 children, 3 adults and 1 child, (Maximum occupancy of 4)

Restaurants

Amaranto Restaurant

  • Buffet for breakfast, lunch and dinner
  • International cuisine

La Locanda Restaurant

  • a la carte for dinner
  • Italian 

Sakura Restaurant

  • a la carte for dinner with show cooking
  • Asian with Teppanyaki grills

Bluemoon Restaurant

  • a la carte for breakfast and dinner
  • Gourmet
  • Adults only

Route 66 Restaurant

  • a la carte for dinner and evening snacks
  • American cuisine

Margarita Restaurant

  • a la carte for dinner
  • Mexican

Steak House Restaurant

  • a la carte for dinner
  • Grill

Pez Vela Restaurant

  • a la carte for dinner/snacks
  • Caribbean

Villa Marina Restaurant

Mike's Coffee

Ice cream parlour

Snack Bar

Daisy Kid's Snack Bar 

Bars

  • Piano bar
  • Sports bar
  • Lobby bar
  • Swim-up bars (4)
  • Beach bars (2)
  • Nightclub

Daisy Club for children 4-12 years 

  • Children's water park
  • Playground
  • Games room and bowling alley
  • Entertainment activities: pirate day, aqua kids, eco-day, kids Olympics, music quiz, kid shows, dancing games etc.

Teen Club for ages 13 to 17 years

  • Video games area with a PlayStation and Xbox
  • Film screening room
  • Table football, mini pool, board games
  • Beach volleyball, beach football

Despacio Spa Centre Facilities & Treatments

  • Indoor pool
  • Sauna & Jacuzzi
  • Fitness Centre
  • Massage Services
  • Face & Body Treatments
  • Beauty Salon & hairdressing services

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Ocean Riviera Paradise
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.