Ocean Riviera Paradise

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Overview

Located beachfront in the Playa del Carmen area this new resort features four exclusive areas for families, adults, beach access and VIP service. It boasts spectacular swimming pools, modern Junior Suites and Suites, a wide range of cuisine, a Despacio Spa Centre, a diving centre and a great choice of entertainment for the whole family.  

Location - Located directly on the beach; 10-minute drive from Playa Del Carmen; 40-minute drive from Cancun Airport


Highlights
  • Separate areas for adults-only and families
  • Rooms available with direct pool access
  • Wide selection of restaurants and no reservations required
  • Lots of pools and a kid's waterpark

tripadvisor Traveler Reviews
  • MisterJAD : Innisfil, Canada
Too many things breaking down.

My wife and I arrived here on Nov11/17 for a ten night stay. We waited forever to check in to the Privilege Section. Not near as quick as regular check-in . The hotel has an ultra modern feel about it and not a Mexican feel which we prefer. Building 3 was where we stayed. The room was nice but tiles in the common area of the building were breaking with huge chunks missing. Elevators were not working because of rain in our building and the Privilege Buildings only elevator did not work for the first 4 days. The restaurant in on the 4th floor. Not a good sign for a new hotel. We also waited 2hrs and 45 minutes for an umbrella which was suppose to be in the room but wasn't. Our butler for the Privilege Building we never did meet. The slippers and house coat which we were suppose to have weren't there and we never got. Food at the restaurants was good especially Blue Moon and the Japanese Restaurant and the selection at the large buffet restaurant was good.The beach has lots of places to sun. Water was quite rough with a lot of rocks and weeds. The staff was friendly except the shuttle bus driver from HELL. My wife and I have mobility problems and regular shuttle service is a must. The service begins at 7am till quite late at night. We got up and were out the door at 7am to go to the beach to get a good cabana. He did not show up until 7:50. When I brought this to his attention he called me a liar and said he was here 10minutes ago. A lot we're complaining but nothing ever done. Twice other people complained because we were sitting for long time while he was on his cell phone and another time a guest was enraged because he was text messaging while driving. He then just stopped the shuttle and got out and walked around the shuttle as if there was a problem. Would we stay here again? NO WAY

  • intruder3906 : Birstall,West Yorkshire
Disappointing 5 Star.

Difficult review to write as most of my gripes are people related and could so easily be rectified by better management.This is the 5th Hotel in 4 years we have visited on the Mayan Riviera and probably the last one i would return to.Check in was fine as there was only 3 couples from our bus delivered to this hotel, the room was ok, but we were placed in the Daisy section which we found unusual as we are a middle aged couple. That was the first sign that we had been duped again by Thomson or Tui or whatever they call themselves this year.. We were sold 5 Star luxury but compared to other Hotels on the Riviera this was poor. On the first full day we discovered that the Daisy section was for families with kids, and it seemed it was compulsory to bring at least 1 and a new born.. After a morning poolside at Daisy we had to move, the high pitch shrieks and screaming from overtired babies got too much, not to mention the constant banging of a football hitting the metal wall in the football enclosure..(think football on garage door)..so we wandered down to the Adult section for a while, still no peace as the overly excited guy on the mic barked instructions at 100 decibels as the foam party was just about to start.. So then to the beach, looked good on approach very nice relaxing pool, plenty of sunbeds but the constant hassle from massage girls, bag sellers, sunglasses and water sports guys made a stroll on the beach difficult to enjoy. the beach itself was ok, very hard in the surf so surf shoes are a must if you want to go in the sea, provided the seaweed allows as there was lots of it..The resort is beautiful and laid out very nicely but it felt there just was not enough staff for it to function well.In the buffet area breakfast was the most annoying, firstly the food there was pretty good,plenty choice but no tomatoes or beans ? and of course the egg/omelette station..dear oh dear.. To the management.. Please read and take note.. Canadians and Americans like Omelette for breakfast, Brits tend to have fried egg, so why have only one station with one lady doing both ?? i counted a queue of 19 folk waiting there all wanting omelette so the poor guy who wants a fried egg must really want one if he stands in that line, so why not have a egg station and a omelette station ?? By the way the lady serving the omelettes was the nicest happiest member of staff we encountered. Next, to the waiters in the buffet, Coffee at breakfast was hit or miss, sometimes you managed to get one but most times you didnt, if you look to the corner of the room there is small cupboard type rooms where the water and soft drinks are kept, that is where you will find the waiters/waitresses if they go missing, several times when i went in search of coffee or water i found them in there talking rather than serving, IMO bad management as there was no visible supervision in the buffet so the waiters could do as they pleased and often did.The a la Cartes were ok, best being the Seafood and Bluemoon, service in both these was excellent every time we visited. Italian was not bad but spoilt for us by a rather abrupt unfriendly waiter called Javier, he asked me what i wanted, then when i told him he gestured to my wife and said "you" very abruptly, then just dumped your order in front of you with no words and walked off, really a training issue..Mexican we only went once, service was poor and food way below expectation, on ordering Salmon the waitress didnt ask how i wanted it which i found unusual, so i called her back and asked for it well done, she looked confused the out came a luke warm under cooked piece of Salmon with luke warm potatoes.. really very poor.Steakhouse .. hmm first visit i ordered Ribeye but couldnt eat it as it was just a lump of grissle with small amounts of meat attached... towards the end of the holiday we tried again and had T-Bone, this was much better and the service was good too !!Route 66, box standard burger bar and to be fair the food was good and enjoyable the waiter was very attentive and friendly, however i did have to explain to him that Red Wine is served at room temperature and not from an ice bucket, i think he eventually understood as he brought out a new bottle to serve me and got the message when i told him off as he was just about to place that one into the bucket too.(This was happening in other a la cartes too)Japanese.. we never tried, as we could never get a reservation, my wife queued 4 times to book but the restaurant was filled before she managed to get to the front of the queue.Bar Service... To be quite honest was appalling, in the lobby there is a lovely bar area with lots of seating but try and get a drink !! there are 2 waitresses who are excellent and very hard working, there should be at least 4 waitresses, but if you order from them it could be 20-30 mins at busy times before your drink is brought, go to the bar yourself and find the 2 barmen servicing the waitresses orders !! so it is actually quicker to wait for the waitress.. this for certainly is not a 5 star service.. more like running a hotel on a budget.. well at least you dont get drunk and they part with less drinks..win win for the hotel.Entertainment was mostly you..the guests, cheap entertainment once again, not 5 Star as we were sold.To sum up.. Disappointing, over run with children running around unsupervised by parents who only turn up when said child is injured or knocks drinks over, even in the buffet we were amazed to see kids literally running around whilst parents casually just carried on eating !!Final word to the Management who i know like to answer reviews. Supervise the buffet areas, Train staff to be more friendly, Think about where and which section you allocate to guests, Get more staff in bar areas especially on evenings, and please please for the sake of future guests get an Egg Lady !!

  • Kayla B :
Wedding Party

I just got back from vacationing for a week here with my 2 year old, boyfriend and family. The purpose was for my sister's wedding. Overall it was a pretty excellent experience. The fact that this resort was amazing for my 2 year old made the vacation so much better. We stayed in Eden (closet to the beach) along side the other 30 or so people who came on vacation with us for my sister's wedding. When we arrived at the hotel, the check in process was some what a slop show. People didn't have the rooms they requested and etc but things happened. Our room was on the 4th floor over looking the Eden pool and ocean which was amazing. Having a toddler however made me anxious about the balcony due to the fact the patio door wouldn't lock. That was okay because they came and fixed it for us as soon as I seen a maintenance guy in the hallway. The people working the resort were very friendly especially Freddie at the main lobby bar who took care of me and my boyfriend very well. They also have push cars for kids to sit in which I found to be amazing when you have a toddler who is a track star and just wants to run everywhere lolThe food was pretty good everywhere especially at the Sakura restaurant. The steak house I wasn't impressed with as the steaks there were really fatty. The buffet had tons of food which is good when you have a picky eater. Pools I found to be amazing, I read reviews where they said the chorline was too much but I didn't find that at all at the Eden pool or the kids water park. Room service was also good when you have been drinking all day or have a tired toddler that needs to eat. The thing I loves most about it was how they were always cleaning and maintaining the resort. They even were washing the cement floor in places.

  • SueBird2017 : Joliet, IL
Good....definitely not great.

We're generally pretty laid back and low maintenance when it comes to vacations, especially all-inclusive experiences, but I'm fairly certain we won't be coming back to this resort. It was a real mixed bag for us.... The food was good at the Amaranto buffet - it was a nice mixture of cultures and fare, we ate most of our meals there. The food at La Locando was terrible; all of the restaurant hours were odd; snack bar near the Daisy building was lackluster; Margarita restaurant was fine, but nothing that blew my mind. Our room smelled musty, but we got used to it. Overall the room felt damp and nothing ever dried. This is definitely NOT a *new* hotel - newly renovated, maybe, but not a brand new property.The water park was closed at least one day, which was half the reason we booked the property; it rained a lot and all of the walkways were flooded. Overall, there was a lack of personal service - being a GIAGANTIC resort made it feel impersonal. The check in was slow and lacking a welcoming vibe, which was a big disappointment. Lobby bartenders completely ignored you unless you had cash in your hand; staff seemed to expect tips everywhere we went. No poolside or beach service. The Grease show - amazing! The Fire Show blew our minds! All the shows were awesome, and the evening entertainment staff did a great job of engaging visitors and having some fun! Finally, Juanita at DeSPAcio was amazing!! The spa staff was lovely and I had the best massage of my life.....

  • retta217 : Hamburg, New York
Will return

Although the property is new(less than 2yrs old) the service, entertainment and special treatment the 4 of us ladies received was unremarkable. Upon arrival- Bernice greeted us with an extra special room surprise! Not only did she discreetly do it once, she had set up other surprises too! Thank you!!!! We had a wonderful butler Isreal who helped us with any needs. And, we had amazing service from Ali-down by the beach pool . Juan from the entertainment staff was very upbeat and jovial(never overwhelming). All the drinks-nightly entertainment and shows were excellent and the dancers for the Grease show and Pop shows were 10/10 stars!! The food at the restaurants was top notch-never a bad meal. All water is bottled and all ice is shipped in- no worries!! No regrets here!!!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • All meals (buffet, breakfast, daytime and late night snacks)
  • 24-hour all inclusive
  • Dinner can be à la carte (reservations not required, dress code in effect)
  • Unlimited international and domestic drinks
  • Daily activities
  • Non-motorized water sports
  • Evening entertainment

Privilege Inclusions

  • Bellboy service
  • Access to Privilege lounge with Chill-out zone
  • Privilege bathrobe and slippers
  • VIP amenities
  • Personalised customer service
  • Personalised check-in and check-out
  • iDock Station (for iPhone, iPod, iPad, MP3)
  • Late check-out (according to availability)
  • Daily press and weather forecast
  • Preparation and cleaning of room (twice a day)
  • Exclusive pool towels
  • Chill-out zone ??
  • 10% off Despacio treatments (Minimum 1 hour treatment??) ??
  • Pillow menu and pillow-top bed
  • Free entry to the spa ??
  • Access to Privilege Sun Terrace
  • Bali beds and sun loungers
  • ? la carte evening meal
  • Breakfast and evening meal in the à la carte restaurant (reservation required)
  • 974 Junior Suites and Suites
  • 5 outdoor pools (1 children's pool)
  • 10 restaurants
  • 11 bars
  • Coffee and ice cream parlour
  • Free Wi-Fi throughout the hotel
  • Non-motorised water sports
  • Dive It! diving centre and motorised water sports (fee)
  • Fitness facilities
  • Spa (fee)
  • Salon (fee)
  • Theatre, nightclub and bowling alley
  • Tennis courts
  • 13 meeting rooms
  • Shopping centre
  • Laundry service (fee)
  • Currency exchange
  • Shops
  • Car rental (fee)

Daisy Junior Suite

  • 1 queen-size bed or 2 double beds, and 1 sofa bed
  • Pool or Garden views
  • Terrace
  • Full bathroom with tub and shower
  • Air conditioning
  • In-room safe
  • Coffee maker
  • Sofa bed
  • Writing desk
  • Wi-Fi
  • Kettle
  • Iron and ironing board 
  • Smart TV 40''
  • Mini-bar (restocked daily with water, soft drinks, and beer)
  • Hairdryer
  • Includes children's water park
  • Occupancy: 1-4 adults, 2 adults  and 2 children, 3 adults and 1 child, 3 adults 2 children (Maximum occupancy of 5)

El Beso Junior Suite (Adults only)

  • 1 queen-size bed or 2 double beds, and 1 sofa bed
  • Terrace
  • Full bathroom with tub and shower
  • Air conditioning
  • In-room safe
  • Coffee maker
  • Sofa bed
  • Writing desk
  • Wi-Fi
  • Kettle
  • Iron and ironing board
  • Smart TV 40''
  • Mini-bar (restocked daily with water, soft drinks, and beer)
  • Hairdryer
  • Occupancy: 1-3 adults

El Beso Junior Suite Swim Up (Adults only)

  • 1 queen-size bed or 2 double beds, and 1 sofa bed
  • Direct access to pool
  • Terrace
  • Full bathroom with tub and shower
  • Air conditioning
  • In-room safe
  • Coffee maker
  • Sofa bed
  • Writing desk
  • Wi-Fi
  • Kettle
  • Iron and ironing board
  • Smart TV 40''
  • Mini-bar (restocked daily with water, soft drinks, and beer)
  • Hairdryer
  • Occupancy: 1-3 adults

El Beso Junior Suite Rooftop (Adults only)

  • 1 queen-size bed or 2 double beds, and 1 sofa bed
  • 2-story suite
  • Terrace
  • Private plunge pool
  • Outdoor living room
  • Dining room
  • Sun beds
  • Full bathroom with tub and shower
  • Air conditioning
  • In-room safe
  • Coffee maker
  • Sofa bed
  • Writing desk
  • Wi-Fi
  • Kettle
  • Iron and ironing board
  • Smart TV 40''
  • Mini-bar (restocked daily with water, soft drinks, and beer)
  • Hairdryer
  • Occupancy: 1-3 adults

Eden Junior Suite

  • 1 queen-size bed or 2 double beds
  • Located close to the beach
  • Pool or Garden views
  • Terrace
  • Full bathroom with tub and shower
  • Air conditioning
  • In-room safe
  • Coffee maker
  • Sofa bed
  • Writing desk
  • Wi-Fi
  • Kettle
  • Iron and ironing board
  • Smart TV 40''
  • Mini-bar (restocked daily with water, soft drinks, and beer)
  • Hairdryer
  • Occupancy: 1-3 adults, 2 adults  and 2 children, 3 adults and 1 child, (Maximum occupancy of 4)

Eden Junior Suite Jacuzzi

  • 1 queen-size bed or 2 double beds
  • Located close to the beach
  • Pool or Garden views
  • Balcony with Jacuzzi
  • Full bathroom with tub and shower
  • Air conditioning
  • In-room safe
  • Coffee maker
  • Sofa bed
  • Writing desk
  • Wi-Fi
  • Kettle
  • Iron and ironing board
  • Smart TV 40''
  • Mini-bar (restocked daily with water, soft drinks, and beer)
  • Hairdryer
  • Occupancy: 1-3 adults, 2 adults  and 2 children, 3 adults and 1 child, (Maximum occupancy of 4)

Eden Junior Suite Swim Up

  • 1 queen-size bed or 2 double beds
  • Located close to the beach
  • Direct pool access
  • Terrace
  • Full bathroom with tub and shower
  • Air conditioning
  • In-room safe
  • Coffee maker
  • Sofa bed
  • Writing desk
  • Wi-Fi
  • Kettle
  • Iron and ironing board
  • Smart TV 40''
  • Mini-bar (restocked daily with water, soft drinks, and beer)
  • Hairdryer
  • Occupancy: 1-3 adults, 2 adults  and 2 children, 3 adults and 1 child, (Maximum occupancy of 4)

Eden Junior Suite Rooftop

  • 1 queen-size bed or 2 double beds
  • Located close to the beach
  • 2-story suite
  • Terrace
  • Private plunge pool
  • Outdoor living room
  • Dining room
  • Sun beds
  • Full bathroom with tub and shower
  • Air conditioning
  • In-room safe
  • Coffee maker
  • Sofa bed
  • Writing desk
  • Wi-Fi
  • Kettle
  • Iron and ironing board
  • Smart TV 40''
  • Mini-bar (restocked daily with water, soft drinks, and beer)
  • Hairdryer
  • Occupancy: 1-3 adults, 2 adults  and 2 children, 3 adults and 1 child, (Maximum occupancy of 4)

Privilege Junior Suite 

  • 1 queen-size bed or 2 double beds
  • Pool or Garden views
  • Terrace or balcony
  • Full bathroom with tub and shower
  • Air conditioning
  • In-room safe
  • Nespresso coffee machine
  • Sofa bed
  • Writing desk
  • Wi-Fi
  • Kettle
  • Iron and ironing board
  • Smart TV 40''
  • Mini-bar (restocked daily with water, soft drinks, and beer)
  • Hairdryer
  • Daily turn down service
  • Privilege services (see All Inclusive section)
  • Occupancy: 1-3 adults, 2 adults  and 2 children, 3 adults and 1 child, (Maximum occupancy of 4)

Privilege Junior Suite Swim Up 

  • 1 queen-size bed or 2 double beds
  • Direct pool access
  • Terrace 
  • Full bathroom with tub and shower
  • Air conditioning
  • In-room safe
  • Nespresso coffee machine
  • Sofa bed
  • Writing desk
  • Wi-Fi
  • Kettle
  • Iron and ironing board
  • Smart TV 40''
  • Mini-bar (restocked daily with water, soft drinks, and beer)
  • Hairdryer
  • Daily turn down service
  • Privilege services (see All Inclusive section)
  • Occupancy: 1-3 adults, 2 adults  and 2 children, 3 adults and 1 child, (Maximum occupancy of 4)

Privilege Junior Suite Rooftop 

  • 1 queen-size bed or 2 double beds
  • 2-story suite
  • Terrace
  • Private plunge pool
  • Outdoor living room
  • Full bathroom with tub and shower
  • Air conditioning
  • In-room safe
  • Nespresso coffee machine
  • Sofa bed
  • Writing desk
  • Wi-Fi
  • Kettle
  • Iron and ironing board
  • Smart TV 40''
  • Mini-bar (restocked daily with water, soft drinks, and beer)
  • Hairdryer
  • Daily turn down service
  • Privilege services (see All Inclusive section)
  • Occupancy: 1-3 adults, 2 adults  and 2 children, 3 adults and 1 child, (Maximum occupancy of 4)

Restaurants

Amaranto Restaurant

  • Buffet for breakfast, lunch and dinner
  • International cuisine

La Locanda Restaurant

  • a la carte for dinner
  • Italian 

Sakura Restaurant

  • a la carte for dinner with show cooking
  • Asian with Teppanyaki grills

Bluemoon Restaurant

  • a la carte for breakfast and dinner
  • Gourmet
  • Adults only

Route 66 Restaurant

  • a la carte for dinner and evening snacks
  • American cuisine

Margarita Restaurant

  • a la carte for dinner
  • Mexican

Steak House Restaurant

  • a la carte for dinner
  • Grill

Pez Vela Restaurant

  • a la carte for dinner/snacks
  • Caribbean

Villa Marina Restaurant

Mike's Coffee

Ice cream parlour

Snack Bar

Daisy Kid's Snack Bar 

Bars

  • Piano bar
  • Sports bar
  • Lobby bar
  • Swim-up bars (4)
  • Beach bars (2)
  • Nightclub

Daisy Club for children 4-12 years 

  • Children's water park
  • Playground
  • Games room and bowling alley
  • Entertainment activities: pirate day, aqua kids, eco-day, kids Olympics, music quiz, kid shows, dancing games etc.

Teen Club for ages 13 to 17 years

  • Video games area with a PlayStation and Xbox
  • Film screening room
  • Table football, mini pool, board games
  • Beach volleyball, beach football

Despacio Spa Centre Facilities & Treatments

  • Indoor pool
  • Sauna & Jacuzzi
  • Fitness Centre
  • Massage Services
  • Face & Body Treatments
  • Beauty Salon & hairdressing services

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Ocean Riviera Paradise
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.