Panama Jack Gran Porto Playa del Carmen

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
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  • Accommodations
  • Restaurants & Bars
  • Kids
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  • Weddings
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Our Opinion

An all-around good resort, popular with families. Located next to the Royal Playa del Carmen. In a good location - 2 minute walk to Playa del Carmen. Great service and excellent Italian restaurant. The Mayan coffee is highly recommended; also try the Caesar salad. The junior suite rooms are preferable to the regular rooms which are small and at the back of the resort.


Overview

Panama Jack Gran Porto Playa del Carmen is a cool and casual resort, nestled on a long stretch of beach with splendid lush gardens, perfect for nightly strolls. This family-friendly hotel offers contemporary and comfortable accommodations, gourmet eateries, and fun-filled activities. Relax and enjoy spectacular views of Cozumel Island and the sparkling waters of the Caribbean.

Location: Directly on the beach in downtown Playa del Carmen, 40 minutes from the airport.


Highlights
  • Located beachfront in the heart of downtown Playa del Carmen
  • Family Suites can accommodate up to 5 guests
  • Activities for kids and teens including mini golf
  • Complimentary access to the hydrotherapy area of SPAreal
  • Free Wi-Fi throughout resort

tripadvisor Traveler Reviews
  • Lt_Frank_Drebin : United States
Enjoyed it very much, but will choose different hotel next time

We chose this hotel because it was close to the beach and to 5th avenue, has private balconies and free parking. Unfortunately the beach is not appealing for swimming. Better to go the neighbor's beach (the Royal). We ended up going to 5th Avenue only once (tacky souvenir shops). Our balcony was not very private at all and we had a view of a large brick wall. We never used it. Parking was a hassle every day. They do not have a parking lot. You can park on the street for free, but you can only find a spot if you're incredibly lucky. They did let us park at the Royal, but it was very inconvenient (explain that you have permission each time and then parallel park tightly on a steep ramp).For these reasons, next time we will choose a different hotel further away from the strip. Nevertheless, we enjoyed our stay here very much. The room was very nice, the restaurants and bars were good and the waiters and staff were excellent.There was a lot of construction work going on, but it didn't bother us much. Just disappointed that the 24/7 snacks / drinks place closed too.

  • pfunglee : Pembroke Pines, Florida
Wedding location

This hotel is being remodeled but they said that services continue to offer but service is really poor. There were a bunch of inconvenience we experienced: safe malfunction, room is made late during the day, kids activities offered in the map are not available, towels in the swimming pool are not available all the time (you have to wait even 2 hrs) elevators do not function, beach is smelly. Due the remodelation part of the hotel is closed and there is always construction noises. I would advise you if you are interested in this hotel to first wait until it is completely finished.

  • Corinne C :
Service

Juan from the Italian restaurant IL Pescatore was exceptional. His prompt service, hospitality, kindness was clearly demonstrated. He was very friendly and made you feel right at home. Carlos, Cesar and Manuel from the entertainment and gym was super friendly, courteous, fun and full of energy that attracted the guests to get involved in the activities. They are all such great assets to the company who clearly loves their job.

  • Carly W :
Don't let the bad reviews by fussy people put you off!! Great Holiday!!

We almost didn't go to this hotel due to the rush of bad reviews in the last month with regards to the refurbishment etc, we even called to see if the booking could be changed. My god i'm glad we didnt!!The beach is certainly not UNusable as i had read, i was expecting to not be able to see sand, yes there are sandbags seeping through in some areas and sometimes a slight wiff but the hotel are powerless against nature!! It is beautiful white sand, protected from the wind with all the beach beds, hammocks, PELICANS!! and sunbeds you could want! Yes there was some reconstruction and slight noise now and again but not enough to stop the relaxing and fun around the pool. We had asked for a room away from all of this (in doing this we ended up on the front of the Hotel right above the main lobby, there was some noise coming from a local club until the early hours but i am a light, fussy sleeper, my partner was fine, i got some earplugs then slept like a baby) so we only experienced some dust and slight varnish smell when walking to the pool, this is all due to be over by the 15th December anyway so DO NOT LET IT STOP YOU!!!The buffet food was always hot and different, the serving staff could never do enough for you in the restaurants and the bar, Manuel was always up for making new drinks and NEVER let you go dry!The rooms were left immaculate with beautiful towel creatures to greet you everyday, bottled water and fizzy drinks for free in the fridge every day, which as an English person who always has to buy bottled water on holiday saved us so much money!!Cesar from the entertainment team is a rare character that not only is good at his job but you can see genuinely enjoys it, long or split, unsociable shifts in the heat, constantly dealing with the public is very hard work, coming from experience as a Hotel Operations manager and now a Wedding planner, but he makes it look effortless!! the same goes for Carlos and all the production team.The entertainment every night at 8pm was incredible, such an array of different dancing and entertainment to keep you occupied. All the activities around the pool during the day were also great, there was a real friendly social environment but it was still take it or leave it.We had a lovely time when we were at the Hotel, we had 3 out of the 6 days on day trips to Xcaret, Tulum, Xel-Ha and Cozumel Scuba diving. For a couple in their 30's wanting some fun, some drinking and some relaxation it was everything we could have wanted, roof top Jacuzzi, swim up bar pool on the mid floor level, FANTASTIC massages on the beach just round to the right from the hotel, well worth a visit! We are not one to go back to the same area of the world twice but if we did this is where we would come. I am also not one to leave reviews but when somewhere deserves it and has been done somewhat of an injustice i have to!!Thankyou to all for a lovely holiday!!x

  • Maryatdesairlake : Rice Lake, Wisconsin
Another Fabulous Annual Girls' Birthday Trip

This was my 9th visit to Gran Porto for the annual girls' birthday trip and as always, it did not disappoint. This year there was just 4 of us - we've been as many as 16! Yes, there was construction due to new ownership, however, staff was as friendly and accommodating as always and the renovations that have been completed so far are very tasteful and well done. The food in all of the restaurants was excellent - who could complain about an omelette made to order along with several varieties of fresh fruit and a different themed dinner each night?Several staff deserve recognition for their part in our having another fabulous week.Entertainment Staff: Cesar was especially engaging and made everything fun. He made sure we knew what was happening throughout the day and what the evening show was. Manuel, Joclyn and Carlos helped us stay involved in the activities as well.Breakfast Buffet: Jesus our waiter was very attentive and even prepared fresh squeezed orange juice for us to go with our mimosas. Isaura was so pleasant as she greeted us each morning, and Natalie, the chef, was amazing and made sure we had a special birthday treat waiting for us on our "birthday day". Mariano makes a mean omelette and Turriza made sure we always had everything we needed.The Tiki Bar: Miguel and David both offered great drink ideas and snapped photos with our cameras whenever we asked. The Pool waiters are extraordinary! How they can remember what each person likes is amazing. Jose, Jesus, Pablo and Magaley took great care of us.Il Pescatore remains our favorite restaurant. Antonio and Enrique took fabulous care of us and made sure we had everything we needed on "birthday night."As we were leaving, we assured the staff that we'd "be home" in 358 days!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • 3 meals daily
  • 24 hour snacks
  • A la carte dining w/reservations
  • Room service (once per day - 7 am to 11 pm)
  • Unlimited domestic and international selections for beer, wine and cocktails
  • 24 hour All-Inclusive Club with self-service snacks & beverages, plus table games and ping pong
  • Pedal boats
  • Kayaking
  • Snorkeling
  • Introductory scuba diving lesson in pool
  • Complimentary access to the hydrotherapy area of SPAreal, including Jacuzzi, steam room, sauna and more
  • Mini golf
  • Volleyball
  • Kids and Teen activities
  • Daily activities
  • Nightly entertainment
  • Complimentary Wi-Fi
  • 287 rooms in two 3-storey buildings
  • Buffet and a la carte restaurants: Mexican and Italian, dress code & reservations required
  • Snack bar
  • 3 bars including Health bar and Sports bar
  • 2 pools including one with swim-up bar
  • Full service spa with special treatment rooms (fee)
  • Whirlpool
  • Sauna
  • Steam room
  • Beauty salon
  • Fitness facilities with cardio and weight equipment
  • Games & pool tables (fee)
  • Boutique shopping
  • Outdoor wedding location
  • Wi-Fi throughout the resort
  • Meeting facilities
  • Car rental (fee)
  • Medical services 24 hour (fee)

Hotel Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 1 King or 2 Double beds
  • Ceiling fan
  • Satellite TV
  • CD/DVD player
  • Wi-Fi
  • Mini-bar
  • Coffee/tea maker
  • Iron & Ironing board
  • Hair dryer
  • In-room safe
  • Balcony or Terrace

Junior Suite Oceanview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Bathrobes and slippers
  • Private balcony or terrace
  • Air-conditioned 
  • Ceiling fan
  • Satellite TV
  • CD/DVD player
  • Wi-Fi
  • Mini-bar
  • Coffee/tea maker
  • Iron & Ironing board
  • Hair dryer
  • In-room safe

Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Air-conditioned
  • Ceiling fan
  • Satellite TV 
  • CD/DVD player
  • Wi-Fi
  • Mini-bar
  • Coffee/tea maker
  • Iron & Ironing board
  • Hair dryer
  • In-room safe
  • Balcony or Terrace

Junior Suite Oceanfront

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Private balcony or terrace with hammock
  • 15% off spa treatments
  • Air-conditioned 
  • Ceiling fan
  • Satellite TV
  • CD/DVD player
  • Wi-Fi
  • Mini-bar
  • Coffee/tea maker
  • Iron & Ironing board
  • Hair dryer
  • In-room safe

Family Junior Suite Oceanfront

  • Maximum Number of Adults 2
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • 1 King or 2 Double beds
  • Bunk bed with trundle bed
  • Air-conditioned
  • Ceiling fan 
  • Satellite TV
  • CD/DVD player
  • Wi-Fi
  • Mini-bar
  • Coffee/tea maker
  • Iron & Ironing board
  • Hair dryer
  • In-room safe
  • Balcony or Terrace

Gran Junior Suite Beachfront Walkout

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Direct beach access
  • Pillow menu
  • Gourmet Nespresso coffee system
  • Exclusive beach cabana for Suite 
  • Air-conditioned
  • Ceiling fan
  • Satellite TV
  • CD/DVD player
  • Wi-Fi
  • Mini-bar
  • Coffee machine
  • Iron & Ironing board
  • Hair dryer
  • In-room safe
  • Balcony or Terrace

Gran Master 1 Bedroom Suite Oceanfront

  • Maximum Number of Adults 4
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • 1 King bed
  • Sofa bed
  • Separate oceanfront bedroom
  • Separate living/ dining area
  • Private terrace with hammock
  • Bvlgari® bath amenities 
  • Air-conditioned
  • Ceiling fan
  • Satellite TV
  • CD/DVD player
  • Wi-Fi
  • Mini-bar
  • Coffee machine
  • Premium brand drinks
  • Iron & Ironing board
  • Hair dryer
  • In-room safe

Restaurants

Ventanas

  • Buffet for breakfast, lunch and dinner
  • International

Viaggio

  • à la carte for dinner
  • Italian
  • Resort casual dress code

Zarape

  • à la carte for dinner
  • Mexican
  • Resort casual dress code

Off The Hook

  • Lunch
  • Seafood
  • Casual dress code

Pinchos Brazilian Grill

  • à la carte for dinner
  • Brazilian
  • Casual dress code

Las Olas Bar

  • Snack bar

Brazas Grill

  • à la carte for lunch
  • Grill

Bars

  • Las Olas beach bar
  • Jack's Landing lobby bar
  • Deck 74
  • Jack's 24 lounge
  • Panama Coffee Co. 
  • Cielo Rooftop Lounge 

Kids Policy - Children 2-3 years stay free. Children 4-12 years and teens 13-17 years pay special rates.

For the Kids - Kids 4-12 can enjoy supervised daily activities at the Kids' Club. Teen Zone with games and activities. Babysitting service available also available for a fee.

Treatments

  • Massage and Reflexology
  • Body wrap
  • Body scrub
  • Facials
  • Manicure / Pedicure
  • Hairstyling
  • Makeup
  • Waxing

Stay at 1, Play at 2 - Guests staying at the Panama Jack Gran Porto Playa Del Carmen can use the facilities at the Panama Jack Gran Caribe Resort in Cancun (transportation not included).

Exchange Privileges - Guests that are staying in the below room categories have access to all restaurants located at The Royal Playa del Carmen* except Chef's Plate.

  • Gran Master 1 Bedroom Oceanfront
  • Gran Junior Suite Beachfront Walkout

*Access to restaurants only.  

Romance Bonus - Wedding and Honeymoon packages are available at a special price. Please inquire for details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Panama Jack Gran Porto Playa del Carmen
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Gran Porto Resort
Constituyentes No. 1, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.