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Paradisus Playa del Carmen La Esmeralda

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Our Opinion

This is the perfect place for those who want to stay at a large luxury resort, and yet want to experience privacy. The sheer size of the resort makes it seem like you're the only ones in the area. It's a bit of a walk to the beach. However, you are greeted by some spectacular views and a well-maintained area. The food choices vary and are excellent in quality and service. This is also one of the very few resorts that offer top-shelf liquor in their bars. This portion of the Paradisus resort is perfect for families and children.


Overview
Located in a small yet stunning bay, the family hotel Paradisus Playa del Carmen La Esmeralda is the newest of the luxury hotels in Riviera Maya. Combining a prestigious Caribbean setting with world-class facilities, including Family Concierge, the ultimate in spa treatments, a relaxed ambiance, and flexible meeting spaces with state-of-the-art equipment. This elegant resort has a Mayan ecological feeling, and an oceanfront location surrounded by a lush tropical mangrove preserve and with views of Cozumel Island. Take your senses on a culinary tour through eleven remarkable restaurants serving delicious cuisine from all around the world and ten bars serving unlimited international Premium brand drinks.

Location: Playa del Carmen, approx. 45 minutes from Cancun International Airport

tripadvisor Traveler Reviews
  • A s : Charlottesville, Virginia
4th time here and it's still great!

My husband and I and our 10 and 12 yo daughters stayed here for 11 days. This is our 4th stay at this resort. We are low key, want to relax in the sun, and enjoy good food on vacation. We continue to come back to this resort because of the incredible hospitality of every employee we encounter, the resorts' cleanliness and upkeep, and the quality of food prepared. Our morning starts in the gym which has sufficient weights and cardio and I loved spin class with the "the big guy" who kept the energy going. Then I grab a latte, macchiato, and pastries at Illy from the smiling ladies. Thanks Carmen! We eat at the buffet, Naos, for breakfast daily. My husband and I enjoy mimosas, freshly made eggs, and fresh fruit; Our girls love the freshly made smoothies and pastries. We received incredible service from our waiter, Salvador, our first morning and requested him each day. He went above and beyond to make each breakfast special for us knowing what we wanted before we had to ask. We head out to the beach after breakfast where Miguel was there with our towels and chairs ready every day. Miguel set up our umbrellas, taught our girls Spanish, and made certain everything was just right on the beach for us. The beach was loaded with seaweed the first couple of days, but they worked on cleaning it up the whole time. After that, the ocean changed to a super calm, swimmable ocean with no seaweed coming to shore. We were glad to see the rocky area roped off so no one entered there- this was an appreciated improvement. It was also nice to have a towel shack and bathrooms at the beach this year. Reyes never left us without a cold drink and even suggested a new cucumber cocktail to try. We played beach volleyball everyday thanks to Brandon and Leonor. We also used the free kayaks and paddle boards and rented jet skis for $70 a piece. We went to Market everyday for lunch where Diego took care of us and helped us with trying order and converse only in Spanish. We love the open air setting and breeze there. Our favorite dishes are the mussels, salmon, and risotto and we always head over to Naos for a scoop of coconut ice cream for dessert. We enjoy the main pool in the afternoon, but really missed having the kids floating obstacle course that we've come to expect. Please bring it back! The guys at the pool bars are great. Special thanks to Israel for making plenty of Painkillers for us throughout the week. Our girls enjoyed the foam pit and water slide that was brought in a few times. We also enjoyed playing water polo organized by Jonathon who made it super fun. Our girls joined up with the kids club a few times to play beach soccer, rock wall climbing, pool games, and Mini Olympics. Our girls wanted to go back just because the girls there were so energetic, sweet and fun. I was impressed to see them getting involved with whatever activity the kids had and not just standing on the side watching the kids. They were in the pool, playing soccer, and running the sack races with the kids. Super special thanks to Laura for making my girls time there awesome- they'll be looking for you next year! Our only disappointment was the bungee trampolines were "under repair" the whole time we were there. My girls had been looking forward to that activity, but it never happened. The resort gave us a phenomenal room upgrade for having stayed at the resort so many times previously. We had a ocean view master suite that had 2 separate rooms to sleep in, a huge balcony with tub, 2 bathrooms, and a large shower with 2 rain heads. We love the Mugler toiletries provided. Blanca Romero made our room look perfectly clean and fresh daily. I made our first 3 dinner reservations by emailing ahead of time and Karla at the reservations desk was incredible in getting us exactly what we wanted the rest of our stay. We always enjoy dining at each restaurant including Fuego and La Palapa for an adults only evening. This year the waiters seemed a little less personal and rushed as the restaurants were much busier than previous years. Still, Ivan at Market provided service for us unlike any other and we will continue to request him in the future. Be sure to get a fresh strawberry martini from Blue Agave! Each year we come back, we are worried we'll be disappointed not to have the same experience as last year, but we are pleasantly surprised that they continue to maintain their standards, make improvements, and we enjoy another relaxing time in PDC. We will be heading to Paradisus Los Cabos for a new view and quieter experience this fall, so we have something to compare it to.

  • Deirdre L : Bowie, Maryland
LOVED our vacation!

Just got back from an amazing vacation! Thank you to the entire staff, especially the Family Concierge group. I traveled with my husband and 3 year son. We liked the The Reserve at Paradisus in Punta Cana and I wanted to try a different location. So glad I did. We loved Esmeralda! The pirate pool was great for the 3 year old. He loved the Kids Club. We sent him at night so we could enjoy a little adult time. Thank you to Yadira, Yessenia, Lluvia and Emily for taking great care of or little guy. We begged to go back each night.We liked the food, especially the fresh grilled lobster at Naos on Friday night.The beach isn’t amazing but it is nice. We only has seaweed issues on Monday and Friday. The rest of the week was fine. If the hotel beach isn’t great walk to the left to the public beach. It is actually nicer and does not collect the seaweed. Our concierge Jonathon was GREAT! We are not very needy and he took great care of us. Myles loved his extra treats. We kept in touch with Jonathon through text message which was perfect for me (with Verizon I had no extra charges for service in Mexico), he checked on us each day, took care of all spa and restaurant reservations. The Family Concierge option gave us access to the private pool and beach section. And the one-bedroom suite is like an apartment, very spacious. The extra level of service is worth it to us. We paid the $50 to reserve a Bali Bed hut twice by the pirate pool for the extra shade. And that allowed us to nap outside. Thank you Adelmira, Davi and Demotrios for great drink service.Special shout out to Oscar at the Don Julio tequila tasting and Marlen at the Moet tasting. We loved it! Blue Agave bar is a must do tequila drinks and M bar is a must do for martinis. I wish we had known that the first night.Do the photo session out Outdoor Photos. Ours were amazing! When else can you get great beach family photos done? Totally worth the money.We are hooked on the Paradisus brand. We will be back to Esmeralda. I want to try Palma Real too!

  • doofey88 : South Elgin, Illinois
Great trip!

This is a wonderful resort and I would highly recommend it. That being said, if a great beach is your top priority go somewhere else. It is small and full of seaweed. They try to clean it up but you will be disappointed.But if you just want a nice pool and warm weather you cannot go wrong staying here.To be honest we were given the Club Melia status since we booked through Disney Vacation Club which granted us a few perks which made things a little nicer. We had great service from everyone. Our butler, Pablo was wonderful. There was nothing more we could of asked for from him. Also, when we were around the pool, Anallely Hernandez was amazing. I wish I had her energy. We never had to wait for anything. It was like she was reading our mind. She took car of everyone n the area and she was wonderful. Regarding dining reservations, we had no problem at all and we thought the food was very good. I would recommend every restaurant although we did not experience Vento or Passion. The resort did not seem full to capacity so that could explain the ease of getting our preferred reservations.My one complaint is not with the resort but with the people that get up early and put towels on pool chairs and do not use them until hours later, if at all. I do not understand the sense of entitlement by these people. I wish resorts and cruise lines would band together and get this practice stopped. It is ignorant and rude. The resort even had signs up asking people not to do this but it did not seem to matter. OK, I will get off my soap box.Bottom line is we did not see any of the issues that some other travelers seem to have had so we will be back.

  • hodag17 : Rhinelander, Wisconsin
Just Ok!

We stayed at the Paridisus from May 12 through May 19th. We arrived with high expectations after staying at another resort in the fall and reading many great reviews of this hotel. Unfortunately for us, we were disappointed in most aspects of our stay. We booked a Family Concierge room, and our Butler was Alan, who was "fine". He found us by the pool every day to ask us what we were doing that day - and asked us if we needed anything. Typically if we did, he could not accommodate or it would take a long time for a response. The room was cleaned daily, and turndown service was provided, however sometimes the timing was awkward (IE, 9:45PM when our kids were already sleeping). The restocking of the mini-bar could be better, as often times we had to ask or leave notes with what we wanted (when it was something that was clearly missing from the fridge). They do not have much alcohol (besides beer) in the mini-bar compared to our last resort where they asked us which bottles of liquor we wanted.The positives:The rooms were spacious for a family of four. The beds were comfortable (however the pillows were not). The rooms were clean and modern and we had no issues there.The restaurants were very good. The food selection was unique and although they don't always have a kids menu, kids food was always available and the kids really enjoyed it. Bana Teppenyaki and Bana Fusion served great Japan/Asian food - Mole was good for Mexican, the Market was great with a selection of 10+ different meats for the Brazilian Meat Market, etc. Olio (the Family Concierge restaurant) was great for breakfast and lunch snacks. One downside - if you've been to other all-inclusives, The buffet is much smaller than you'd expect. Not that you can't find food there, but it does not have the "large spreads" like other resorts. We got gelato every day at the end of the night from the buffet which the kids always enjoyed. The pools:The family concierge pool was located conveniently just outside the section of rooms reserved for family concierge guests. The pool was heated, and of average size. It was about 4.5 feet deep in the middle, did not have a lot of spots for younger kids to play in the water, except the bali bed areas - however overall the pool suited us fine. The kids/pirate ship pool was closed for the first few days we were there (which we were made aware of before we came). This pool is designed for very young kids ages 5 and under. The other main pool was rather small, and this was the only pool with a lifeguard on duty. They did have some activities daily, but we never partook, and they didnt seem all that exciting. Almost all of the pools (except Pirate Pool and Family Concierge Pool) were "extensions" of the swim out suites. None of the pools were very large, and none of them had much to do or large areas to swim/play. The music at all the pools was "elevator" music and not exciting at all. A special shout out to Pacido who literally ran his but off serving all the people in the family concierge area drinks and food. He was great. The bartenders at the swim up bars were hit or miss.The beach (as some of the other reviews say) is not very nice. Some days it was seaweedy, but even when it wasnt it wasnt a nice beach. There were a lot of beds by the beach and they had free rentals of paddleboards and sea kayaks, so that was a plus. The shows at night were bad, there was no place to sit and watch (for more than like 30-40 people). They should have done the shows outside in a different area so more room was available to see. Overall, we found this resort to be boring. So boring in fact, that we booked an excursion just to have something to do, when generally we are content swimming at pools all day and relaxing. Please book a tour with Marco at Explora Mexico! There is no way you will be disappointed, he was the best. This resort is good for little kids (meaning 2-3 year olds) and that is mostly what we saw, but even our 5 and 8 year old were disappointed with the pools and activities. So - although this resort did "deliver" as advertised by them, it does not live up to the 4* family friendly resort that some of the reviews make it seem. Realizing that everyone has different needs and desires, it may be great for families with small kids, however overall there was no excitement to be found. Compared to the Royalton Riviera Maya, Paridisus is sub-par in all aspects except the food.

  • Samanthav26 : Calgary, Canada
Amazing trip, what a wonderful experience

We recently spent a week at this resort and overall I truly can't say enough great things about it. The food was fantastic. There was always a great restaurant to choose from and the buffet had so many selections. It wasn't typical gross resort food that is just mass produced. There is often a chef making food for you while you watch. I HIGHLY recommend the family concierge service. Our kids are 19 months and 4 and this seriously made our trip. Selene was our personal butler, she remembered everything about us, including small details about our kids. For example, I mentioned once that the kids had too much sugar from the mini bar before dinner, so she arranged to have our mini bar selections changed and a fruit tray sent to our room every day after nap. She even sent some wine for us. My parents came with us and didn't get family concierge and we noticed there was a few things that were different but made a difference. The first being the personalized service, and also small things like we had a section on the beach and towel service. Small things but they add to the experience. Selene though, she was top notch. The kids bubble bath that was prepared by her with balloon animals was the highlight of my 4 yr old daughter's trip. My kids loved the kids pool when it was open. It was closed for a few days for maintenance but we were informed before we arrived. And there were other activities for kids in the other pools. They also closed the pool unexpectedly because of a colossal contamination, which was unfortunate but I was really happy that they took the time to clean the pool and not just cover it up. No one wants their kids to be sick and I appreciate that. There were lots of other things to do. The only criticism I have is just that if you're a light sleeper, bring some kind of sound machine. The walls are paper thin and you can hear everything that happens outside and above you. The housekeeping came at ridiculous hours (woke us and our kids up at 10pm) to do turndown, which I think is crazy knowing we are a young family. They cleaned rooms above us and moved furniture at 10-11pm. So I was really not happy with that. However, if you're used to living with a bit of noise while you sleep, its totally not bad. We are just from quiet suburbs and go to bed early. It would have been helpful with the questionaire that we do before arriving to know what time we would be aiming to get the kids to sleep. Overall, this was amazing. I would come back tomorrow. Every staff member we met was pleasant and said hola. My baby learned to say hola because they were so friendly. It was a really really great trip that we will treasure forever. Thank you!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Daily buffet breakfast, lunch and dinner
  • Unlimited a la carte dinners
  • Unlimited domestic, selected international and premium brand drinks (house wine included)
  • Snacks
  • 24 hr room service
  • In-room mini-bar 
  • Tennis (daytime)
  • Beach volleyball
  • Kayaking
  • Snorkeling
  • Aerobics
  • Daytime activities such as Pilates, body balance, meditation, spinning, beach volleyball, aqua fitness, merengue, snorkeling, step aerobics, stretching, and more
  • Life-enriching classes such as candle-making, cocktail workshop, painting workshop, wine tasting, sushi making, cigar workshop, and more
  • Nightly entertainment
  • Theme parties
  • 512 Suites
  • 11 Restaurants
  • 10 Bars
  • 2 lagoon-style pools
  • 1 Family Concierge pool
  • 1 Activities pool
  • Swim-up bar
  • Lighted tennis court
  • Wedding Gazebo
  • Marina water sports (additional charge)
  • YHI Spa and Health Club (additional charge)
  • Fitness room
  • 24-hour Room service 
  • Beauty salon
  • Shops on site 
  • Business center
  • Meeting rooms/Conference facility
  • Medical services
  • Laundry service 
  • Indoor games room 
  • Golf course nearby
Luxury Junior Suite:
  • 42" Flat Screen TV with cable
  • CD/DVD Player
  • Living area with sofa
  • Private terrace with tanning area
  • Modern bathroom with sensory tub and rain shower
  • Daily stocked mini bar
  • Marble floors
  • Coffee maker
  • Individually controlled air-conditioning
  • Iron and ironing board
  • 24-hour room service
  • Wi-Fi internet access
The Family Concierge at Paradisus offers personalized and luxury services designed with every family member in mind. Let our concierges attend to all your needs while you enjoy your family vacations. In addition to the mentioned services, the Family Concierge rooms also offer:
  • A private air-conditioned Family Concierge lounge for private check-in/out and complimentary Internet access
  • All-day assistance of a Family Concierge, and a complimentary walkie-talkie or cell phone for instant communication
  • Paradisus Kids Beach Kit check-in gift
  • Kids and Teens activity menu
  • Exclusive family activities and excursions such as swimming, classes, painting, and more
  • Kid-sized bathrobe and mini-slippers in the closet
  • Kid's bathroom amenities such as mini kit with soaps, toothbrush, shower gel, mosquito repellant, and towel
  • In-room activities menu
  • Kid's drinks in the minibar
  • PlayStation on request
  • Kid's pillows
  • Nightly turndown with milk and cookies
  • Bathrobes and slippers for the parents
  • Pillow menu for the parents
  • Luxury bathroom amenities for the parents
  • Access to the exclusive Family Concierge restaurant for a la carte dining
  • Hydromassage on the terrace
For the Kids - Kids club for ages 5-12, Family pool and Children's playground.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Paradisus Playa del Carmen La Esmeralda
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Paradisus Playa Del Carmen La Esmeralda
5a Avenida Esquina Calle 112, Playa del Carmen 77719 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.