Paradisus Playa del Carmen La Esmeralda

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Our Opinion

This is the perfect place for those who want to stay at a large luxury resort, and yet want to experience privacy. The sheer size of the resort makes it seem like you're the only ones in the area. It's a bit of a walk to the beach. However, you are greeted by some spectacular views and a well-maintained area. The food choices vary and are excellent in quality and service. This is also one of the very few resorts that offer top-shelf liquor in their bars. This portion of the Paradisus resort is perfect for families and children.


Overview
Located in a small yet stunning bay, the family hotel Paradisus Playa del Carmen La Esmeralda is the newest of the luxury hotels in Riviera Maya. Combining a prestigious Caribbean setting with world-class facilities, including Family Concierge, the ultimate in spa treatments, a relaxed ambiance, and flexible meeting spaces with state-of-the-art equipment. This elegant resort has a Mayan ecological feeling, and an oceanfront location surrounded by a lush tropical mangrove preserve and with views of Cozumel Island. Take your senses on a culinary tour through eleven remarkable restaurants serving delicious cuisine from all around the world and ten bars serving unlimited international Premium brand drinks.

Location: Playa del Carmen, approx. 45 minutes from Cancun International Airport

tripadvisor Traveler Reviews
  • 169myriamt :
Great

I'm very satisfied with my stay at this hotel. The people are friendly, always happy to help. My room was amazing and comfortable. My one complaint is the food, work on getting better quality and variety for guest to pick from at the buffet restaurants.

  • Santiag_H : Buenos Aires, Argentina
Excellent resort for families. Very baby friendly; but you do get a lot of seaweed in the beach.

Disclaimer: First time ever I've been to an AI type of resort. Therefore, I have no comparison base in particular when it comes to value for money/amenities.Family of 4 including one 3.yo and one baby (~6mo).A truly excellent resort for families. A few hiccups that made it fall under a 5 rating (more below) but nevertheless we had a great time.What we really liked:- The rooms are great. Modern, well designed, exceptionally clean. One little detail is how good the thermostat/A/C are. I find this "make or break it" for holidays in extremely hot places and this one was really good, keeping the room cool but not chilly, and without any noise.- The staff is great as a general rule. Extremely attentive to your needs, great manners, very warm. Truly a pleasure. Always very keen to check in particular if our "baby needs" were fulfilled.- Lots of kids oriented infrastructure and activities. In particular for kids which are 5-10 y.o. (in our age range there seemed to be somewhat less). Note: We didn't leave the kids alone in the Kids Zone so can't comment to that aspect of it (though it seemed very professional).- Cleanliness as a whole of the resort is commendable. I was assuming going to an AI that it would be somewhat sloppy in the pool area, but I was truly impressed.- Food variety and quality is very good, ranging for all ages. We had multiple healthy options for our children. A HUGE THANKS to the NAOS staff, in particular (but not only) Mayra, Cindy, Ida, Graciela, Lili, Porfiria, Rosendo and many others whose name I missed. Extremely accomodating to baby needs, we would call everyday 15'/20' in advance to have baby food prepared (mashed vegetables/fruit), if we failed to call we would get it anyway. There are many other restaurants as well, we really liked Vento and the Market.- Got a complimentary birthday cake and champagne delivered to the room! A few hiccups and/or considerations:- The beach had LOTS of seaweed. The resort does as good as they can in terms of bulldozing and cleaning it, and honestly it's not their responsibility. But it does impact the enjoyability of the beach. Maybe it had to do with the time of the year. My guess is the place where the beach is located (which is somewhat of a "cove") contributes to this. This is the main driver of making this a 4 review instead of a 5.- We had one particular issue where a part of our breast pump was misplaced while room cleaning the night before leaving. The issue for me here was the inefficiency of the hotel at providing a solve (had to talk to multiple people, got stood up, eventually Martina was very helpful and managed to provide a breastpump 7am the following morning, but the breastpump got lost in the hotel and only made it to our room when we were exiting). As a result we had to travel back home without having pumped bottles handy which was somewhat cumbersome.- The resort is loud. Maybe this is a standard (or something desirable) in a family all inclusive but we felt the pool area could have done with less music/animation noise.Too long/Didn't read summary: Great hotel for families. Incredibly baby friendly. Very clean. Great food quality/variety (loved Naos and their staff). Very dirty beach due to seaweed.

  • sheyisogbesan : Playa del Carmen, Mexico
Awesome Vacation/ Exceptional team member Yoli from front desk

Great experience! Great staff! Had an awesome 4 day, 3 nights stay. Went with a group of 30. The kids had such a great time. Plenty of activities. Personal butler from the family concierge. Yoli from the front desk was awesome!! She did everything to make this stay exceptional despite how demanding my group was.

  • Maddy1985 : Maddy1985
Amazing staff!!

I already left a review in this hotel which is amazing in all levels but i really need to the great staff that this resort has. Always super attentive to your every need. If you spend your days at the Sunset grill look for Fernando. He went above and beyond for us. Always taking care of us with the utmost respect, smile and super friendly. Now for the animation Brandon is your guy!! Super energetic, always smiling and great energy along with his team Gerardo & Leonor. OVERALL THIS RESORT IS THE ABSOLUTE BEST RESORT OF ALL AND THATS THANKS TO THE STAFF!

  • Lori Beth C :
Best Vacation yet with our kids!

This place just does everything right! We had the best time on our vacation in June. The resort was completely booked but we couldn't tell. We booked the Family Concierge service and it was well worth it. Mario was our butler and he did a wonderful job. We're not really high maintenance but certainly enjoyed the service. Everyone at this resort is nice as can be. There were so many things for the kids and adults going on at all times. Here are a few things I didn't read in previous reviews that I noticed:First, I saw a few complaints about chairs not being available at the pools. We could always find a chair. No matter what time a day. Sometimes the staff will fold up a towel and put it on the end of a lounge chair. That doesn't mean that chair is taken.The spa was wonderful! But if you are looking to save a couple bucks, there are massages on the beach right to the left of the resort for about $40.Make reservations for your dinners ASAP! We didn't make one night and even with the Family Concierge service, it was hard to get in anywhere except the buffet.The food was delicious! My kids loved the Teppanaki at Bana. Such a fun experience. My husband and I would have eaten at Mole every night. So good! The buffet restaurant always had a good variety. We ate there for breakfast every morning.Speaking of eating, they grilled burgers, hot dogs and grilled chicken sandwiches on a buffet right next to the kid's pool every day we were there. Made life so easy! No need to wait for lunch! The kids club was great! My kids went one night and they took them to see a live version of Aladdin. I saw them with the kids at the pools during the day. They had a pirate show at the pool. Kids have a great time! They have a rock climbing wall and trampoline also at the resort that the kids club will venture to.The WIFI worked the best out of any resort I've visited.THE BEACH!!! How can you complain?! Beautiful! We had seaweed one day and the rest none. The day there was seaweed, we walked about 50 feet down to avoid it. My only two complaints: I think we had a new maid. She would never take the towels. The day she was off, our room got cleaned the best. No biggie. We were at the pool all day anyway. Our neighbors above must have been running a bowling alley or tumbling academy. They sounded like they were going to come through the roof.We just had the best time ever. We'll definitely be back!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Daily buffet breakfast, lunch and dinner
  • Unlimited a la carte dinners
  • Unlimited domestic, selected international and premium brand drinks (house wine included)
  • Snacks
  • 24 hr room service
  • In-room mini-bar 
  • Tennis (daytime)
  • Beach volleyball
  • Kayaking
  • Snorkeling
  • Aerobics
  • Daytime activities such as Pilates, body balance, meditation, spinning, beach volleyball, aqua fitness, merengue, snorkeling, step aerobics, stretching, and more
  • Life-enriching classes such as candle-making, cocktail workshop, painting workshop, wine tasting, sushi making, cigar workshop, and more
  • Nightly entertainment
  • Theme parties
  • 512 Suites
  • 11 Restaurants
  • 10 Bars
  • 2 lagoon-style pools
  • 1 Family Concierge pool
  • 1 Activities pool
  • Swim-up bar
  • Lighted tennis court
  • Wedding Gazebo
  • Marina water sports (additional charge)
  • YHI Spa and Health Club (additional charge)
  • Fitness room
  • 24-hour Room service 
  • Beauty salon
  • Shops on site 
  • Business center
  • Meeting rooms/Conference facility
  • Medical services
  • Laundry service 
  • Indoor games room 
  • Golf course nearby
Luxury Junior Suite:
  • 42" Flat Screen TV with cable
  • CD/DVD Player
  • Living area with sofa
  • Private terrace with tanning area
  • Modern bathroom with sensory tub and rain shower
  • Daily stocked mini bar
  • Marble floors
  • Coffee maker
  • Individually controlled air-conditioning
  • Iron and ironing board
  • 24-hour room service
  • Wi-Fi internet access
The Family Concierge at Paradisus offers personalized and luxury services designed with every family member in mind. Let our concierges attend to all your needs while you enjoy your family vacations. In addition to the mentioned services, the Family Concierge rooms also offer:
  • A private air-conditioned Family Concierge lounge for private check-in/out and complimentary Internet access
  • All-day assistance of a Family Concierge, and a complimentary walkie-talkie or cell phone for instant communication
  • Paradisus Kids Beach Kit check-in gift
  • Kids and Teens activity menu
  • Exclusive family activities and excursions such as swimming, classes, painting, and more
  • Kid-sized bathrobe and mini-slippers in the closet
  • Kid's bathroom amenities such as mini kit with soaps, toothbrush, shower gel, mosquito repellant, and towel
  • In-room activities menu
  • Kid's drinks in the minibar
  • PlayStation on request
  • Kid's pillows
  • Nightly turndown with milk and cookies
  • Bathrobes and slippers for the parents
  • Pillow menu for the parents
  • Luxury bathroom amenities for the parents
  • Access to the exclusive Family Concierge restaurant for a la carte dining
  • Hydromassage on the terrace
For the Kids - Kids club for ages 5-12, Family pool and Children's playground.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Paradisus Playa del Carmen La Esmeralda
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Paradisus Playa Del Carmen La Esmeralda
5a Avenida Esquina Calle 112, Playa del Carmen 77719 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.