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Paradisus Playa del Carmen La Esmeralda

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

This is the perfect place for those who want to stay at a large luxury resort, and yet want to experience privacy. The sheer size of the resort makes it seem like you're the only ones in the area. It's a bit of a walk to the beach. However, you are greeted by some spectacular views and a well-maintained area. The food choices vary and are excellent in quality and service. This is also one of the very few resorts that offer top-shelf liquor in their bars. This portion of the Paradisus resort is perfect for families and children.


Overview

Located in a small yet stunning bay, the Paradisus Playa del Carmen La Esmeralda is a luxurious and family-friendly hotel in the beautiful Riviera Maya. Combining a prestigious Caribbean setting with world-class facilities, including Family Concierge, the ultimate in spa treatments, a relaxed ambiance, and flexible meeting spaces with state-of-the-art equipment. This elegant resort has a Mayan ecological feeling, and an oceanfront location surrounded by a lush tropical mangrove preserve and with views of Cozumel Island. Take your senses on a culinary tour through eleven remarkable restaurants serving delicious cuisine from all around the world and ten bars serving unlimited international Premium brand drinks.

Location: Playa del Carmen, approx. 45 minutes from Cancun International Airport


Highlights
  • Family concierge rooms with additional amenities
  • Exceptional dining options with all restaurants offering certified Angus beef
  • Packed daily kids program including themed parties and talent nights
  • Yhi Spa with sauna and steam rooms, plus a water ritual and fitness center
  • Pristine beaches and a mangrove coastline

tripadvisor Traveler Reviews
  • jklm525 :
Great value for your bucks

My family of 4 had a very pleasant stay. My kids love the swim-up suite and the treats that come with Family Concierge. However, our butler was almost non-existent. Even with the hiccup of our butler, we would still go back because everything else was great.

  • Jaclyn S :
Good family trip- superb service

We have stayed at several all inclusive resorts in Mexico. This was our first time with both of our kids, we traveled with a 1 and 6 year old. The resort was nice, clean and updated. We had booked a one bedroom master suite, swim out. We were the unlucky folks that got the corner room without the lounger. The front desk was unable to accommodate a different room (and were pretty rude about it). However the rest of the trip went smoothly. The service was great!! The servers all knew our children’s names and made us feel very welcome. Mayra in the lobby bar was awesome with our kids! Victor was the best beach server ever! We never went without a drink or food! Reyes was also very good. Housekeeping made sure our room was tidied up twice a day. The food was just okay. The ocean wasn’t great due to the seaweed, but our kids just wanted to play in the sand (which was incredibly soft- smooth and not rocky). Overall, very nice place to stay (if you aren’t going just for the food or to swim in the ocean).

  • carissabarbaro : Melbourne, Australia
Family Vacation

Our first time as a family in Playa Del Carmen, Mexico was a pleasant experience and a fun filled family vacation. We were in La Esmerelda and was very delighted. We were always entertained and enjoyed our time. The staff is excellent and were always keen to help us out whenever we needed anything. They were very friendly and offered help always. Housekeeping was high quality and Blanca Romero did a great job. We attended the restaurants Naos, The Market, Vento, Mole, Olio, Bana and Sunrise Grill and were pleased with the quality of food and the service. The pool staff were great especially Ricardo and Vionely and were very helpful at Sunrise Grill. The entertainers Flor, Leonor, Brandon, Isaac and Estaban were fantastic throughout the day and and at the Gabi Club but especially Irving Eleazar who was absolutely wonderful and great to chat with, always entertaining, taking great care of us and making us laugh all the time. The dancers and singers who performed each night were incredible. At reception, Jacqueline Estrada was exceptional and and was extremely hospitable always making our stay prominent. Wifi was awesome and solid throughout the entire hotel. Overall the trip was awesome, enjoyable and heaps of fun and the resort made the vacation exceptional.

  • rita_hermann : Akumal
Great stay

I recently stayed with my two kids, 9 and 7 years old, at the Paradisus La Esmeralda. We were accommodated in a swim-up one bedroom suite. It is to say that the experience was fantastic. The room was very spacious and offered all the necesssary amenities. The bedroom which features two double beds is separate to the living room which has a sleeping sofa. As it was only the three of us, we could accommodate well in the two beds but with the sofa in the living room also a family of four could sleep comfortably.The absolute best feature about our room was that the terrace connected directly with the swimming pool. You can literally exit your hotel room and decend the stairs into the large river style pool. There is a jacuzzi on the terrace and a lounger inside the pool. Room service is available.The service around the hotel was good and the beach is very nice and has waiter service.Also around the pool waiter service is available at no additional cost and if you don't want to get up for lunch at all, they will bring it to your sunchair. This is very convenient with kids, that don't want to spare any time in the sun and pool.An additional bonus was the butler service. I unfortunately cannot remember the name of ours, but she took my phone number and was in contact via whats app, constantly checking if we needed something. She also came by the pool to check on us.For kids there is a small water park, a kids club and also an area that has trampolines and rock climbing, as well as daily shows.All in all I can highly recommend the hotel.

  • blondepirate : Las Vegas, Nevada
Mayra was the best!

We met Mayra at the bar in the lobby and at Illy. She was amazing and made out visit even better. She went above and beyond to make our experiences the best! She taught us about tequila and we tried new things we never would have tried. She made an amazing coffee experience in a way that will never be forgotten. She loves her job and it shows every time you see her.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Daily buffet breakfast, lunch and dinner
  • Unlimited a la carte dinners
  • Unlimited domestic, selected international and premium brand drinks (house wine included)
  • Snacks
  • 24 hr room service
  • In-room mini-bar 
  • Tennis (daytime)
  • Beach volleyball
  • Kayaking
  • Snorkeling
  • Aerobics
  • Daytime activities such as Pilates, body balance, meditation, spinning, beach volleyball, aqua fitness, merengue, snorkeling, step aerobics, stretching, and more
  • Life-enriching classes such as candle-making, cocktail workshop, painting workshop, wine tasting, sushi making, cigar workshop, and more
  • Nightly entertainment
  • Theme parties

Family Concierge Room Inclusions

  • Personal Family Concierge service throughout the stay
  • Bi-level air conditioned Family Concierge lounge for private check-in/ out
  • Library
  • All day snacks with premium beverages
  • Paradisus Kids Beach Kit check-in gift
  • Cell phone for all day communication
  • Kid's bathrobes and mini slippers in closet
  • Kid's bathroom amenities (mini kit with mini soaps, mini toothbrush, shower gel, mini mosquito repellent, mini towels)
  • Kid's drinks in the mini bar
  • Play Station on request
  • Nightly turndown with milk and cookies
  • Preferential reservations for specialty restaurants, spa, and activities
  • Private Family Concierge meeting room
  • Private pool and swim-up bar
  • Exclusive beach area
  • Exclusive restaurant for daily snacks
  • Exclusive fitness center for Family Concierge
  • 510 Suites
  • 13 Restaurants
  • 8 Bars
  • 2 lagoon-style pools
  • 1 Family Concierge pool
  • 1 Activities pool
  • Kids club
  • Swim-up bar
  • Lighted tennis court
  • Wedding Gazebo
  • Marina water sports (additional charge)
  • YHI Spa and Health Club (additional charge)
  • Fitness room
  • 24-hour Room service 
  • Beauty salon
  • Shops on site 
  • Business center
  • Meeting rooms/Conference facility
  • Medical services
  • Laundry service 
  • Indoor games room 
  • Golf course nearby

Paradisus Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Private balcony or terrace
  • CD/DVD player
  • 1 king or 2 double beds
  • Iron & Ironing board
  • Modern bathroom with sensory tub and rain shower
  • Garden view
  • Safety deposit box
  • Mini-bar (restocked daily)
  • 40" flat screen cable TV
  • Living area with sofa
  • Coffee maker
  • Wi-Fi
  • 24-hr room service (service fee)

Paradisus Swim-up Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1king or 2 double beds
  • Swim-out access to a swimming pool
  • 40" flat screen with cable TV
  • CD/DVD player
  • Coffee maker
  • Daily stocked mini-bar
  • Living area with sofa
  • Bathroom
  • Iron & Ironing board
  • Wi-Fi
  • 24-hr room service (service fee)

Paradisus Junior Suite Family Concierge

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Living area with sofa
  • 40" flat screen cable TV
  • Iron & Ironing board
  • Mini-bar (restocked daily)
  • CD/DVD player
  • Coffee maker
  • Children’s mini bathrobes and slippers
  • Nightly turndown with milk and cookies
  • Laundry service ($)
  • Kid's beach kit upon check-in
  • Daily International newspapers delivery
  • Personalized pillow menu
  • Private terrace with Jacuzzi
  • Marble floors
  • Nespresso coffee machine
  • Individually controlled air-conditioning
  • Safety deposit box
  • 1 King or 2 Double beds (On request upon check-in)
  • Special aromatherapy menu ($)
  • Modern bathroom with sensory tub and rain shower
  • Wi-Fi
  • 24-hr room service
  • Please see All Inclusive section for additional services and amenities for Family Concierge

1 Bedroom Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Private terrace
  • Whirlpool tub
  • 2 double beds
  • Living room with sofa bed
  • Kitchenette
  • 2 Cable TVs
  • CD/DVD player
  • Clock radio with iPod docking station
  • 1 bedroom
  • Rain shower
  • Mini-bar (restocked daily)
  • Marble floors
  • Coffee maker
  • Air-conditioning with individual climate controls
  • Iron & Ironing board
  • Safety deposit box
  • Hair dryer
  • Scale
  • Wi-Fi
  • 24-hr room service (service fee)

1 Bedroom Swim-up Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Direct access to swimming pool (s)
  • Private terrace
  • Whirlpool tub
  • 2 double beds
  • Living room with sofa bed
  • Kitchenette
  • 2 Cable TVs
  • CD/DVD player
  • Clock radio with iPod docking station
  • 1 bedroom
  • Rain shower
  • Mini-bar (restocked daily)
  • Marble floors
  • Coffee maker
  • Air-conditioning with individual climate controls
  • Iron & Ironing board
  • Safety deposit box
  • Hair dryer
  • Scale
  • Wi-Fi
  • 24-hr room service (service fee)

1 Bedroom Master Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 bedroom
  • Private terrace
  • Whirlpool tub
  • Double rain shower
  • 1 King bed
  • Living room with sofa bed
  • Kitchenette
  • Dining room
  • 2 Cable TVs
  • CD/DVD player
  • Clock radio with iPod docking station
  • Marble floors
  • Mini-bar (restocked daily)
  • Coffee maker
  • Air-conditioning with individual climate controls
  • Iron & Ironing board
  • Safety deposit box
  • Hair dryer
  • Scale
  • Wi-Fi
  • 24-hr room service (service fee)

1 Bedroom Swim-up Master Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Direct access to swimming pool
  • 1 bedroom
  • Private terrace
  • Whirlpool tub
  • Double rain shower
  • 1 King bed
  • Living room with sofa bed
  • Kitchenette
  • Dining room
  • 2 Cable TVs
  • CD/DVD player
  • Clock radio with iPod docking station
  • Marble floors
  • Mini-bar (restocked daily)
  • Coffee maker
  • Air-conditioning with individual climate controls
  • Iron & Ironing board
  • Safety deposit box
  • Hair dryer
  • Scale
  • Wi-Fi
  • 24-hr room service (service fee)

Restaurants

Naos

  • Buffet for breakfast, lunch, and dinner
  • International
  • “El Zocalo” area (between La Perla & La Esmeralda)
  • Resort Casual dress code

Bana

  • À la carte for dinner
  • Asian fusion
  • Location - “El Zocalo” area (between La Perla & La Esmeralda)
  • Features separate entrances for adults and families
  • Resort Elegant dress code

Vento

  • À la carte for dinner
  • Mediterranean
  • Location - “El Zocalo” area (between La Perla & La Esmeralda)
  • Resort Casual dress code

Mole

  • À la carte for dinner
  • Mexican
  • Location - “El Zocalo” area (between La Perla & La Esmeralda)
  • Resort Casual dress code

The Market 

  • À la carte for lunch
  • International
  • Resort Casual dress code

Olio

  • À la carte for lunch and dinner
  • Italian
  • Dinner dress code: Resort casual
  • *Lunch is exclusively for Family Concierge guests

Hadar

  • Buffet for breakfast
  • International
  • Location - “El Zocalo” area (between La Perla & La Esmeralda)
  • Adults Only; Resort Elegant dress code

Gabi Club 

  • À la carte for lunch and dinner
  • Tapas
  • Dinner dress code: Resort casual

Sunrise Grill 

  • Snack bar

Fuego

  • A la carte for dinner
  • Latin fusion
  • Location - “El Zocalo” area (between La Perla & La Esmeralda)
  • Adults Only
  • Resort Elegant dress code

The Grill 

  • À la carte for lunch and dinner
  • Italo-Argentina grill
  • Adults Only; Dinner dress code: Resort casual

La Palapa*

  • À la carte for breakfast, lunch, and dinner
  • International
  • Dinner dress code: Resort casual
  • *Exclusive for Royal Service guests

Passion by Martin Berasategui ($)

  • À la carte for dinner
  • Basque-French gourmet
  • Location - “El Zocalo” area (between La Perla & La Esmeralda)
  • Adults Only: Resort Elegant dress code
  • Additional charge ($)

Bars

  • Gabi Club Bar
  • Toji
  • Sake
  • Blue Agave (Holding Bar for Vento and Mole)
  • Red Lounge
  • South Avenue Bar
  • North Avenue Bar
  • M-Bar (Holding bar for Fuego & Passion) - Only for guests in Family Concierge
  • Swim-up bars

Child Policy - Children 2-4 years stay free when sharing a room with 1 or 2 adults in existing bedding. Children 5-12 years pay special rates when sharing a room with 1 or 2 adults in existing bedding.

For the Kids  
  • Daycare service for children 12 months to 4 years, open from 9 AM to 10 PM
  • Kids Zone for children 5 to 12 years, open from 9 AM to 10 PM
  • Multi-adventure area with climbing wall and rubber beds
  • Theme parties
  • Manicure, pedicure and hair dressing service at the Yhi Spa for Kids ($)
  • Special program for teenagers
  • Game Room area with video games
  • Babysitting service for a fee (24 hours)

YHI Spa and Fitness Club Facilities

  • Massage cabins
  • Wet and dry saunas
  • Plunge pools
  • Changing rooms and showers
  • Lockers with towels and toiletries
  • Full-service beauty salon
  • State-of-the-art Fitness Center

Spa Treatments

  • Thermal Circuit
  • Hydrotherapy
  • Extensive facial and body treatment menu
  • Aromatherapy
  • Hot stone treatments
  • Sports and relaxation massages
  • Waxing services
  • Beauty salon
  • Pedicure/manicure

*Charges apply

Honeymoon Bonus

  • In-room bottle of chilled sparkling wine and tropical fresh fruit platter {one night during your stay}
  • Rose petal turndown service {one night during your stay}
  • 10% discount on spa services for the bridal couple {not applicable towards spa products}

This honeymoon package is complimentary with a minimum booking of 7 nights or longer in any room category. A copy of the marriage certificate, within one year of the wedding date, is required upon arrival for validation. Please request at the time of booking.

Terms and Conditions: Package inclusions have no cash value, there are no refunds for unused elements/events and items are not interchangeable for other inclusions or a la carte amenities. Reservations must be made 2 weeks in advance with the Romance Department and dinner location confirmed upon arrival at the resort.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Paradisus Playa del Carmen La Esmeralda
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Paradisus Playa Del Carmen La Esmeralda
5a Avenida Esquina Calle 112, Playa del Carmen 77719 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.