Paradisus Playa del Carmen La Esmeralda

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Our Opinion

This is the perfect place for those who want to stay at a large luxury resort, and yet want to experience privacy. The sheer size of the resort makes it seem like you're the only ones in the area. It's a bit of a walk to the beach. However, you are greeted by some spectacular views and a well-maintained area. The food choices vary and are excellent in quality and service. This is also one of the very few resorts that offer top-shelf liquor in their bars. This portion of the Paradisus resort is perfect for families and children.


Overview
Located in a small yet stunning bay, the family hotel Paradisus Playa del Carmen La Esmeralda is the newest of the luxury hotels in Riviera Maya. Combining a prestigious Caribbean setting with world-class facilities, including Family Concierge, the ultimate in spa treatments, a relaxed ambiance, and flexible meeting spaces with state-of-the-art equipment. This elegant resort has a Mayan ecological feeling, and an oceanfront location surrounded by a lush tropical mangrove preserve and with views of Cozumel Island. Take your senses on a culinary tour through eleven remarkable restaurants serving delicious cuisine from all around the world and ten bars serving unlimited international Premium brand drinks.

Location: Playa del Carmen, approx. 45 minutes from Cancun International Airport

tripadvisor Traveler Reviews
  • Allison L : New York City, New York
Just OKAY

This was our 2nd stay at this hotel and while our first visit was great, this time the whole vacation experience seemed sub-par. First, we had to change rooms for no reason. The front desk personnel did little to solve the problem other than to say there is nothing they could do, and after a lot of back and forth with management they agreed to a monetary credit, but it was a huge inconvenience iand disruption in our stay. Although spending a lot of time making our dinner reservations, there were problems with our reservation at Bana and Vento that had to be addressed, which were resolved, but was more aggravation and disruption to our vacation. Room service quality is very poor in terms of quality, variety and presentation. Pools had many dead bugs, leaves, etc. floating around. While many employees were very nice and helpful (Annalise, Jacklyne and Marcos at the pool/bar, and Diego at the Market, to name a few), many others seemed disinterested and did not make much of an effort. Overall, a disappointing experience compared to last year.

  • Morgan S : London, United Kingdom
Great family escape to Paradisus!

We just returned from Spring Break at the Paradisus with our 3 little ones. This was our first time at the resort and opted for Family Concierge after reading a number of positive reviews. The hotel is truly top notch and caters to young families, there is no request too small and the staff are all beyond friendly, always going out of their way to ensure we had a fantastic vacation.Our room was located right by the Olio restaurant near the private family concierge pool, which was very convenient for going back to the room and also very accessible to the beach. Our kids loved the kids club, they planned some fun things for Easter, and our oldest had a blast at the climbing wall and bungee jump.We haven't been to many all-inclusive resorts in the past, mainly because we like to eat off-property and try out local spots. The feed at Paradisus is excellent, tons of variety for breakfast, and we really enjoyed lunch at Olio. For dinners, we liked Mole and the hibachi nights at Bana (kids made us go twice), and we went into town to Frida Kahalo's one night which was fun.We will definitely come back to Paradisus, perfect break for families with little ones.

  • KLC235 :
Cruise ship on land..

We stayed for 7 nights in a family concierge one bed master suite (2 adults 2 kids), my parents had a one bed swim up master suite so we had the best of both worlds. We really liked the convenience of the resort, many options, clean, energetic. The access to Tulum, many Cenotes and Coba. You have any choices to leave on day trips or fir shopping in 5th Avenue but also if you didn't want to leave then you wouldn't have to. The family concierge was great but probably not necessary. What was really nice was one night balloon swords and a treasure hunt was left in the room for our kids after dinner. Another night was two dragonfly balloons and a bedtime story about dragonflies. We could have lived without the intensity of activity, the daily kids turndown service was chocolate treats every night and after all day access to soft drinks and ice cream we ended up throwing the treats out most night. The music was endless and whilst great in the day it would be good if it was shut completely off in the night. If we hadn't had access to the swim up suite the craziness of people and alcohol in the main pool would have been draining. It was seaweed season so the beach wasn't great but a short boat ride and we were in heaven - and private boat hire was affordable. Every person we came into contact with was lovely. So genuine and trustworthy. They went out of their way to help. We would recommend this hotel, its sincerity regarding all inclusive and it's space, variety and service means we will be back.. but a week is enough.

  • Karla K : Houston, Texas
Amazing Place to Celebrate our Grandpa's 80th Birthday!

We had an amazing experience at our family reunion. There 32 of us total celebrating my grandfather's 80th birthday. This resort was perfect for us. We stayed at La Esmeralda which is connected to the all-adults resort La Perla. We had kids in our group so we needed a resort for families but it was nice for us to have the option to walk over to La Perla and relax in the all-adults section. The food was the best we have had at an all-inclusive. My favorite meals were seafood at Fuego and Italian lunch at the Grill :) It was a really great value for the price. My husband and I stayed in one of the swim-up rooms which was worth the extra money! It was great to just step outside our balcony directly into the pool. It felt like we had our own private pool. Big shout-out to the fitness trainers! Especially Marisa, Enrique and Sama! We took yoga every morning in the Gazebo and loved it. The gym is awesome and the staff even let us borrow the room and their sound system to do a family Zumba class. Also thank you to Yesenia and Douglas who made dinner reservations every night for our huge group and decorated our grandfather's room for his birthday. You guys are awesome!

  • Greg B : Dallas, Georgia
Our Second Time Around!!!

This was our 2nd trip to Paradisus La Esmeralda, this time accompanied with my mother. The 2BR master suite provided a very comfortable layout for the 5 of us (2 more than last time).Overall, the hotel staff is extremely friendly, no one missing the opportunity to say hola! (no change from last time).It always felt like our room was being cleaned or spruced up and in reality that could be applied to the entire hotel grounds...even the gym.Our vacations are most memorable by the staff who go above and beyond and I want to recognize some of the Paradisus staff who really allowed this vacation to be another one for the books: - Marco (Waiter at Mole), who made anything happen down to the lovely fruit plate for my mother, which was not on the menu - Marissa & Miguel (YHI Gym), who are highly proficient personal trainers that were extremely patient in giving my mother a solid workout to keep her moving - The Kids Zone staff, who put up with our fireball (6 years old), who renamed herself "Uma" for the week - Carla Alvarez (Guest Services), who is probably one of the most pleasant people I've met and was extremely informative and helpful with reservations, babysitting and anything else - Ariadna Juzaino (our babysitter for 4 nights) who got our little guy (17 months old) to settle down and put at ease to be able to enjoy the evening activities - Luis (poolside waiter), who was extremely proactive and knew the right time to refresh the drinks and check-in.Thank you, thank you to all of you and to those we may have missed.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Daily buffet breakfast, lunch and dinner
  • Unlimited a la carte dinners
  • Unlimited domestic, selected international and premium brand drinks (house wine included)
  • Snacks
  • 24 hr room service
  • In-room mini-bar 
  • Tennis (daytime)
  • Beach volleyball
  • Kayaking
  • Snorkeling
  • Aerobics
  • Daytime activities such as Pilates, body balance, meditation, spinning, beach volleyball, aqua fitness, merengue, snorkeling, step aerobics, stretching, and more
  • Life-enriching classes such as candle-making, cocktail workshop, painting workshop, wine tasting, sushi making, cigar workshop, and more
  • Nightly entertainment
  • Theme parties
  • 512 Suites
  • 11 Restaurants
  • 10 Bars
  • 2 lagoon-style pools
  • 1 Family Concierge pool
  • 1 Activities pool
  • Swim-up bar
  • Lighted tennis court
  • Wedding Gazebo
  • Marina water sports (additional charge)
  • YHI Spa and Health Club (additional charge)
  • Fitness room
  • 24-hour Room service 
  • Beauty salon
  • Shops on site 
  • Business center
  • Meeting rooms/Conference facility
  • Medical services
  • Laundry service 
  • Indoor games room 
  • Golf course nearby
Luxury Junior Suite:
  • 42" Flat Screen TV with cable
  • CD/DVD Player
  • Living area with sofa
  • Private terrace with tanning area
  • Modern bathroom with sensory tub and rain shower
  • Daily stocked mini bar
  • Marble floors
  • Coffee maker
  • Individually controlled air-conditioning
  • Iron and ironing board
  • 24-hour room service
  • Wi-Fi internet access
The Family Concierge at Paradisus offers personalized and luxury services designed with every family member in mind. Let our concierges attend to all your needs while you enjoy your family vacations. In addition to the mentioned services, the Family Concierge rooms also offer:
  • A private air-conditioned Family Concierge lounge for private check-in/out and complimentary Internet access
  • All-day assistance of a Family Concierge, and a complimentary walkie-talkie or cell phone for instant communication
  • Paradisus Kids Beach Kit check-in gift
  • Kids and Teens activity menu
  • Exclusive family activities and excursions such as swimming, classes, painting, and more
  • Kid-sized bathrobe and mini-slippers in the closet
  • Kid's bathroom amenities such as mini kit with soaps, toothbrush, shower gel, mosquito repellant, and towel
  • In-room activities menu
  • Kid's drinks in the minibar
  • PlayStation on request
  • Kid's pillows
  • Nightly turndown with milk and cookies
  • Bathrobes and slippers for the parents
  • Pillow menu for the parents
  • Luxury bathroom amenities for the parents
  • Access to the exclusive Family Concierge restaurant for a la carte dining
  • Hydromassage on the terrace
For the Kids - Kids club for ages 5-12, Family pool and Children's playground.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Paradisus Playa del Carmen La Esmeralda
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Paradisus Playa Del Carmen La Esmeralda
5a Avenida Esquina Calle 112, Playa del Carmen 77719 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.