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Paradisus Playa del Carmen La Esmeralda

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Our Opinion

This is the perfect place for those who want to stay at a large luxury resort, and yet want to experience privacy. The sheer size of the resort makes it seem like you're the only ones in the area. It's a bit of a walk to the beach. However, you are greeted by some spectacular views and a well-maintained area. The food choices vary and are excellent in quality and service. This is also one of the very few resorts that offer top-shelf liquor in their bars. This portion of the Paradisus resort is perfect for families and children.

Located in a small yet stunning bay, the family hotel Paradisus Playa del Carmen La Esmeralda is the newest of the luxury hotels in Riviera Maya. Combining a prestigious Caribbean setting with world-class facilities, including Family Concierge, the ultimate in spa treatments, a relaxed ambiance, and flexible meeting spaces with state-of-the-art equipment. This elegant resort has a Mayan ecological feeling, and an oceanfront location surrounded by a lush tropical mangrove preserve and with views of Cozumel Island. Take your senses on a culinary tour through eleven remarkable restaurants serving delicious cuisine from all around the world and ten bars serving unlimited international Premium brand drinks.

Location: Playa del Carmen, approx. 45 minutes from Cancun International Airport

tripadvisor Traveler Reviews
  • mommytraveler2017 : Saint Louis, Missouri
Great Place - Beautiful, Fun, Great for Families

My kids had a ball. Room was great. Food was great. My advise to those going are: 100% make your dinner reservations AND tennis reservations (as there is only one court). Family Concierge area is very nice if available - connecting rooms for larger families. Bring lots of $5 bills for tipping Get up early to "claim your cabana" as they are scarce after 7am. Gym was fantastic - spin classes were super!!! Loved the illy coffee bar - wish it was open all day. Eat dinner at 7pm as nightly shows are 830-9 and they are fun!

  • Edgar B :
Family friendly, absolutely amazing

2017 Family trip, Two adults two 3yr old toddlers. We absolutely had a wonderful stay at this resort. The beach is beautiful, pools are great, rooms are clean and well kept! Food is also great. I highly recommend getting the family concierge package if traveling with young kids. We had a lot of fun. We had an awesome staff that made our stay wonderful. Amongst them were Paulina our family concierge hostess. She made our kids feel special and prepared them daily surprises. Although we did run in to some issues, Paulina quickly handled them and made sure we were properly taken care of. She did a great job. Ana Hernandez was our pool side waitress, she was amazing. She really took time to make sure our group of 4 adults and 4 toddlers were taken care of. She was sweet and kind. Our family loved this place so much we ended up becoming members of Club Melia. Our membership coordinator Laura was truly great. She was very dedicated and extremely helpful. Again, this place is excellent for families with young kids. It's close to everything and just a great all around experience.

  • Cathy C :
Simply wonderful

We recently returned from this resort and I can honestly say this place deserves 5 stars. The grounds were clean, the rooms were spotless and the service was amazing. The variety of restaurants was perfect and we enjoyed every meal. My opinion is you get alot for your money at La Esmeralda. The staff went out of their way to greet us with smiles, day or night, and provided outstanding service. Every person we dealt with was helpful and friendly. We spent most of the day at the pool and had the most amazing wait staff. Our favorite was Ismelda. She was attentive, courteous and efficient. We never had to wait for a thing. Ismelda was a pleasure to be around and quickly learned all our names. She was exceptional. I also went on the Back of the House tour and was amazed at how clean everything was. From the loading dock to the pantry, freezers and kitchens, the place was spotless! I'm not exaggerating... the whole place was immaculate. Our Back of the House tour guide, Romain (?sp) was friendly and knowledgable. He made the tour fun. I would definitely return to this resort.

  • Desiree B :
Really Great Vacation if you want to relax rather than party (Royal Service and Melia Club member)

I chose this location to celebrate my final spring break of College, but this is 100% not a typical "College Spring Break" location, which I enjoyed. There were more families than young adults and certainly no one around their early 20s except for me and my friends. If we wanted to have fun we would have to leave the resort and go on to the strip "5th ave" and go to clubs and shops around there. It was a very quiet resort, I go to many resorts with my family through our membership, and there was no ambient music playing throughout so all you would hear is the annoying cries of the birds and by bird I mean ugly black crows. Like I mentioned, I am a Melia club member so I got a good deal for my room and paid for all inclusive which is $100 a night/person. The entire resort is spotless and organized and there is never anything out of place. With my membership I have royal service as well which means I can access every single part of the resort. My room was on the Esmeralda side but I had friends on the Perla side as well. All the workers were friendly and practically waited on us for whatever food or drinks we wanted but also we tipped well. Resorts have a big tipping culture so if you tip well you will be welcomed with open arms. They're really strict that if you are not an exclusive member you are not allow in the exclusive side at all.The entertainment as I have kind of mentioned is pretty bare to none. The only positive from the entertainment is the activities liaison Carlos who was very active and attentive to everyone that attended his workshops. But honestly he is the only star of the show in this place. Honestly they need to give him a raise because if it wasnt for him I think I wouldve rated 3 stars instead of 4. Moral of the story: Not worth it if you don't get all inclusive here, I feel like the employees were incredibly friendly, the resort is as clean and organized as a beautiful luxourious hospital, not much to do in terms of entertainment but the Cancun strip is not far from the area.

  • nakedg27 : Lynbrook, New York
"2nd family vacation "

We traveled to la Esmeralda with 10 family members, four children from 8 years old to 2years old, they had a great time,I would have liked it if they had more choices of food for them, not enough restaurants for amount of people in our group, I have stayed at occidental for at least the last 8 years. If you have no choice to eat but the smorgasbord, the occidental had more choices. The staff was great always trying to assist when possible.the bartenders at swim up bar and beach were great especially Marcos. My wife and I are going to punta Cana ( the reserve) on july 24 thru August 5, and are hoping for a wonderful time I hear it is the best.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Daily buffet breakfast, lunch and dinner
  • Unlimited a la carte dinners
  • Unlimited domestic, selected international and premium brand drinks (house wine included)
  • Snacks
  • 24 hr room service
  • In-room mini-bar 
  • Tennis (daytime)
  • Beach volleyball
  • Kayaking
  • Snorkeling
  • Aerobics
  • Daytime activities such as Pilates, body balance, meditation, spinning, beach volleyball, aqua fitness, merengue, snorkeling, step aerobics, stretching, and more
  • Life-enriching classes such as candle-making, cocktail workshop, painting workshop, wine tasting, sushi making, cigar workshop, and more
  • Nightly entertainment
  • Theme parties
  • 512 Suites
  • 11 Restaurants
  • 10 Bars
  • 2 lagoon-style pools
  • 1 Family Concierge pool
  • 1 Activities pool
  • Swim-up bar
  • Lighted tennis court
  • Wedding Gazebo
  • Marina water sports (additional charge)
  • YHI Spa and Health Club (additional charge)
  • Fitness room
  • 24-hour Room service 
  • Beauty salon
  • Shops on site 
  • Business center
  • Meeting rooms/Conference facility
  • Medical services
  • Laundry service 
  • Indoor games room 
  • Golf course nearby
Luxury Junior Suite:
  • 42" Flat Screen TV with cable
  • CD/DVD Player
  • Living area with sofa
  • Private terrace with tanning area
  • Modern bathroom with sensory tub and rain shower
  • Daily stocked mini bar
  • Marble floors
  • Coffee maker
  • Individually controlled air-conditioning
  • Iron and ironing board
  • 24-hour room service
  • Wi-Fi internet access
The Family Concierge at Paradisus offers personalized and luxury services designed with every family member in mind. Let our concierges attend to all your needs while you enjoy your family vacations. In addition to the mentioned services, the Family Concierge rooms also offer:
  • A private air-conditioned Family Concierge lounge for private check-in/out and complimentary Internet access
  • All-day assistance of a Family Concierge, and a complimentary walkie-talkie or cell phone for instant communication
  • Paradisus Kids Beach Kit check-in gift
  • Kids and Teens activity menu
  • Exclusive family activities and excursions such as swimming, classes, painting, and more
  • Kid-sized bathrobe and mini-slippers in the closet
  • Kid's bathroom amenities such as mini kit with soaps, toothbrush, shower gel, mosquito repellant, and towel
  • In-room activities menu
  • Kid's drinks in the minibar
  • PlayStation on request
  • Kid's pillows
  • Nightly turndown with milk and cookies
  • Bathrobes and slippers for the parents
  • Pillow menu for the parents
  • Luxury bathroom amenities for the parents
  • Access to the exclusive Family Concierge restaurant for a la carte dining
  • Hydromassage on the terrace
For the Kids - Kids club for ages 5-12, Family pool and Children's playground.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Paradisus Playa del Carmen La Esmeralda
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Paradisus Playa Del Carmen La Esmeralda
5a Avenida Esquina Calle 112, Playa del Carmen 77719 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.