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Paradisus Playa del Carmen La Esmeralda

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
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  • Kids
  • Spa
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Our Opinion

This is the perfect place for those who want to stay at a large luxury resort, and yet want to experience privacy. The sheer size of the resort makes it seem like you're the only ones in the area. It's a bit of a walk to the beach. However, you are greeted by some spectacular views and a well-maintained area. The food choices vary and are excellent in quality and service. This is also one of the very few resorts that offer top-shelf liquor in their bars. This portion of the Paradisus resort is perfect for families and children.


Overview

Located in a small yet stunning bay, the Paradisus Playa del Carmen La Esmeralda is a luxurious and family-friendly hotel in the beautiful Riviera Maya. Combining a prestigious Caribbean setting with world-class facilities, including Family Concierge, the ultimate in spa treatments, a relaxed ambiance, and flexible meeting spaces with state-of-the-art equipment. This elegant resort has a Mayan ecological feeling, and an oceanfront location surrounded by a lush tropical mangrove preserve and with views of Cozumel Island. Take your senses on a culinary tour through eleven remarkable restaurants serving delicious cuisine from all around the world and ten bars serving unlimited international Premium brand drinks.

Location: Playa del Carmen, approx. 45 minutes from Cancun International Airport


Highlights
  • Family concierge rooms with additional amenities
  • Exceptional dining options with all restaurants offering certified Angus beef
  • Packed daily kids program including themed parties and talent nights
  • Yhi Spa with sauna and steam rooms, plus a water ritual and fitness center
  • Pristine beaches and a mangrove coastline

tripadvisor Traveler Reviews
  • U9300XPjohna : Toronto, Canada
Incredible facility but some work can make it even better

So there are so many good things about this resort.1. Quality of food2. Just the right variety of food3. Excellent service everywhere4. Very responsive staff to address issues.5. Quality of the restaurants (the fusion and teppanyaki in particular) but shoutout to the brazilian restaurant as well.They really need to time/schedule their renovations much better. This had a major impact on our first couple of days.If you are thinking about Family Concierge definitely book it!! It is worth the money - we didn't think it would be but the butlers make it a great experience for the kids!

  • :
Ivan at Fuego was amazing!

This is our second time at Paradisus and we have been to Fuego previously. Ivan made our experience, and my wife's birthday, an unforgettable one! He was attentive and went out of his way to make the night perfect. And beyond that he was so genuine and friendly that it made us come back the next night. If you stay at the Paradisus, you need to go to Fuego and please request Ivan!

  • Melissa E :
We will be returning!!!!

Paradisus is not the first resort we've stayed in Playa or Cancun. But is definitely the best!!! This resort is so beautiful! We HIGHLY recommend Paradisus.. Resort is clean and staff is very friendly. They maintenance our room twice a day.. including refilling the mini refrigerator, swim up pool area, they clean the bathroom, redid the bedding and they also just clean everything to make it superb. Be sure to stop by Paola Alvarado & Daniela Rodriguez from Guest Services as they did an amazing job helping my husband and I reserved a romantic dinner at the beach. Furthermore, Jorge Moreno did an awesome job catering to us during the romantic dinner at the beach. Jorge made us feel taken care of. Such awesome service!!! There was no signs of seaweed on beach which made it remarkable and able to enjoy the entire water. Our waitress on the beach - her name is Elizabeth took very good care of us and was very polite and friendly. Also last but not least when we had couples massage David and Michal.. they took very good care of us and made my husband feel comfortable considering it was his first time. Be sure to ask for Marcelo when booking your spa services. He was very informative. He gave us a tour of the spa. We will definitely come back! This resort is not only great for Adults but also have alot of activities for kids. So grateful for all the staff who took care of us! Thank you Paradisus team for taking care of us. See you soon. This resort is a decision you wont regret.

  • Frank M : Westwood, New Jersey
Arrrrrrrr you ready for a good time?

My wife, 2-year old daughter and I traveled to Mexico the last week of August and were lucky enough to have stayed here. We had booked the Family Concierge Junior Suite and the room was massive! We even had a tub on our balcony! The overall property is a decent size with the ability to get around to just about anywhere in less than a 5 minute walk which is nice. What's better, is if it's raining or storming out you can actually walk through all of the different towers to get to the main building with ease. I mention this because one of our mornings we had a crazy thunderstorm come rolling through and we needed to get to the main building to get food.The instant my daughter saw the pirate ship in the kid pool with the slides she fell in love. It seemed we were in the pool by 830 every morning. Some of the other kids were a bit aggressive over who was going down the slide but overall it was a great experience. My one gripe would be that there are not enough chairs. Per the usual, most people go down early in the morning to claim their spots but then won't be seen until mid-afternoon. I understand they have rules about only allowing for your chairs to be unattended for 30 minutes or security will remove your items but it seemed it wasn't being policed.The food and restaurant quality was top notch. So many different options and with the buffet they change themes every night so if you're staying on property for a week or more you will always have something different to eat. My favorite of the trip had to have been Mole. It's a modern twist on Mexican fare. Incredibly tasty and so many options to fit into anyone's tastes. Also if you feeling like being in a meat coma I recommend the Market at night because it turns into Rodizio, the meats are very good and not cheap cuts.The property is well maintained and clean and the staff are always welcoming and friendly.If you're an adventurous family this property is located incredibly close to Playa Del Carmen's fifth ave. Plenty of shopping, food, and bars off property to experience something new.Overall we had an incredible time and so far with this being the second family resort in Cancun we've stayed at this was by far the best. So many different things for my daughter to do that were good for her age. As for the adults the drinks were flowing (within reason of course) and we enjoyed ourselves as well. They have a Moet and Don Julio tasting experience that doesn't cost much that I wish we could have done but with just the three of us it would have been difficult. One tip I have for anyone looking at this property is that it's not an incredibly beach friendly resort. No ocean front views and beach access is a bit of a hike. But that didn't matter for us at all because our daughter doesn't enjoy the sand quite yet.Thank you Paradisus La Esmerelda team! You made our vacation a great and memorable one and we can't wait to come back!

  • angelica z : Houston, Texas
IMPECABLE

We just came back from our second time staying at this hotel. Once again, it did not disappoint!! We stayed 8 nights at family concierge and totally loved it! We were celebrating my 30th birthday and the hotel stuff was so helpful helping me arrange everything. Last time we didnt do the concierge and decided to give a try this time. We liked it very very much specially the exclusive access to olio restaurant at breakfast and lunch time. If the hotel is busy, the buffet for breakfast can become pretty loud and busy, the restaurant for family concierge is the opposit. very Quiet, peaceful, you get served at your table and the foood is way better than buffet. We had Eduardo as our concierge guy and he was excellent and very helpful. THE FOOD: they have several different restaurants for every taste. To my own surprise, Vento (Mediterranean food) was one of my favorites. Last time we didnt try it because im not big on Mediterranean food but this time we went twice!! the steak I had there was delicious. Biggest dissapoint this time was the brasilian Rodizzio. Last time we loved it and this time it was so nah! steak was just ok and the only not friendly waiter in the entire hotel was serving us that night so that didnt help. Another deliocius plate is the Salmon from Fuego restaurant. SO GOOD! SERVICE: IMPECABLE. You will not find one person who does not smile at you or say hi. EVERYONE there is working so so hard to please you that it almost makes you feel bad sometimes with people's silly requests. The service is beyond excellent and it does make the experience extra enjoyable.Now I have to give my special thanks to some of the staff who were so helpful and friendly to us. Its really hard not to name them all, EVERY employee in this hotel is working too hard for a good service. Ricardo Munoz was our pool waiter and he was great! thank you!! Dominga in family concierge was also so sweet to my kids and bringing me my favorite drinks every day! Once again thanks to paradisus for such an excellent vacation.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Daily buffet breakfast, lunch and dinner
  • Unlimited a la carte dinners
  • Unlimited domestic, selected international and premium brand drinks (house wine included)
  • Snacks
  • 24 hr room service
  • In-room mini-bar 
  • Tennis (daytime)
  • Beach volleyball
  • Kayaking
  • Snorkeling
  • Aerobics
  • Daytime activities such as Pilates, body balance, meditation, spinning, beach volleyball, aqua fitness, merengue, snorkeling, step aerobics, stretching, and more
  • Life-enriching classes such as candle-making, cocktail workshop, painting workshop, wine tasting, sushi making, cigar workshop, and more
  • Nightly entertainment
  • Theme parties

Family Concierge Room Inclusions

  • Personal Family Concierge service throughout the stay
  • Bi-level air conditioned Family Concierge lounge for private check-in/ out
  • Library
  • All day snacks with premium beverages
  • Paradisus Kids Beach Kit check-in gift
  • Cell phone for all day communication
  • Kid's bathrobes and mini slippers in closet
  • Kid's bathroom amenities (mini kit with mini soaps, mini toothbrush, shower gel, mini mosquito repellent, mini towels)
  • Kid's drinks in the mini bar
  • Play Station on request
  • Nightly turndown with milk and cookies
  • Preferential reservations for specialty restaurants, spa, and activities
  • Private Family Concierge meeting room
  • Private pool and swim-up bar
  • Exclusive beach area
  • Exclusive restaurant for daily snacks
  • Exclusive fitness center for Family Concierge
  • 510 Suites
  • 13 Restaurants
  • 8 Bars
  • 2 lagoon-style pools
  • 1 Family Concierge pool
  • 1 Activities pool
  • Kids club
  • Swim-up bar
  • Lighted tennis court
  • Wedding Gazebo
  • Marina water sports (additional charge)
  • YHI Spa and Health Club (additional charge)
  • Fitness room
  • 24-hour Room service 
  • Beauty salon
  • Shops on site 
  • Business center
  • Meeting rooms/Conference facility
  • Medical services
  • Laundry service 
  • Indoor games room 
  • Golf course nearby

Paradisus Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Private balcony or terrace
  • CD/DVD player
  • 1 king or 2 double beds
  • Iron & Ironing board
  • Modern bathroom with sensory tub and rain shower
  • Garden view
  • Safety deposit box
  • Mini-bar (restocked daily)
  • 40" flat screen cable TV
  • Living area with sofa
  • Coffee maker
  • Wi-Fi
  • 24-hr room service (service fee)

Paradisus Swim-up Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1king or 2 double beds
  • Swim-out access to a swimming pool
  • 40" flat screen with cable TV
  • CD/DVD player
  • Coffee maker
  • Daily stocked mini-bar
  • Living area with sofa
  • Bathroom
  • Iron & Ironing board
  • Wi-Fi
  • 24-hr room service (service fee)

Paradisus Junior Suite Family Concierge

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Living area with sofa
  • 40" flat screen cable TV
  • Iron & Ironing board
  • Mini-bar (restocked daily)
  • CD/DVD player
  • Coffee maker
  • Children’s mini bathrobes and slippers
  • Nightly turndown with milk and cookies
  • Laundry service ($)
  • Kid's beach kit upon check-in
  • Daily International newspapers delivery
  • Personalized pillow menu
  • Private terrace with Jacuzzi
  • Marble floors
  • Nespresso coffee machine
  • Individually controlled air-conditioning
  • Safety deposit box
  • 1 King or 2 Double beds (On request upon check-in)
  • Special aromatherapy menu ($)
  • Modern bathroom with sensory tub and rain shower
  • Wi-Fi
  • 24-hr room service
  • Please see All Inclusive section for additional services and amenities for Family Concierge

1 Bedroom Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Private terrace
  • Whirlpool tub
  • 2 double beds
  • Living room with sofa bed
  • Kitchenette
  • 2 Cable TVs
  • CD/DVD player
  • Clock radio with iPod docking station
  • 1 bedroom
  • Rain shower
  • Mini-bar (restocked daily)
  • Marble floors
  • Coffee maker
  • Air-conditioning with individual climate controls
  • Iron & Ironing board
  • Safety deposit box
  • Hair dryer
  • Scale
  • Wi-Fi
  • 24-hr room service (service fee)

1 Bedroom Swim-up Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Direct access to swimming pool (s)
  • Private terrace
  • Whirlpool tub
  • 2 double beds
  • Living room with sofa bed
  • Kitchenette
  • 2 Cable TVs
  • CD/DVD player
  • Clock radio with iPod docking station
  • 1 bedroom
  • Rain shower
  • Mini-bar (restocked daily)
  • Marble floors
  • Coffee maker
  • Air-conditioning with individual climate controls
  • Iron & Ironing board
  • Safety deposit box
  • Hair dryer
  • Scale
  • Wi-Fi
  • 24-hr room service (service fee)

1 Bedroom Master Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 bedroom
  • Private terrace
  • Whirlpool tub
  • Double rain shower
  • 1 King bed
  • Living room with sofa bed
  • Kitchenette
  • Dining room
  • 2 Cable TVs
  • CD/DVD player
  • Clock radio with iPod docking station
  • Marble floors
  • Mini-bar (restocked daily)
  • Coffee maker
  • Air-conditioning with individual climate controls
  • Iron & Ironing board
  • Safety deposit box
  • Hair dryer
  • Scale
  • Wi-Fi
  • 24-hr room service (service fee)

1 Bedroom Swim-up Master Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Direct access to swimming pool
  • 1 bedroom
  • Private terrace
  • Whirlpool tub
  • Double rain shower
  • 1 King bed
  • Living room with sofa bed
  • Kitchenette
  • Dining room
  • 2 Cable TVs
  • CD/DVD player
  • Clock radio with iPod docking station
  • Marble floors
  • Mini-bar (restocked daily)
  • Coffee maker
  • Air-conditioning with individual climate controls
  • Iron & Ironing board
  • Safety deposit box
  • Hair dryer
  • Scale
  • Wi-Fi
  • 24-hr room service (service fee)

Restaurants

Naos

  • Buffet for breakfast, lunch, and dinner
  • International
  • “El Zocalo” area (between La Perla & La Esmeralda)
  • Resort Casual dress code

Bana

  • À la carte for dinner
  • Asian fusion
  • Location - “El Zocalo” area (between La Perla & La Esmeralda)
  • Features separate entrances for adults and families
  • Resort Elegant dress code

Vento

  • À la carte for dinner
  • Mediterranean
  • Location - “El Zocalo” area (between La Perla & La Esmeralda)
  • Resort Casual dress code

Mole

  • À la carte for dinner
  • Mexican
  • Location - “El Zocalo” area (between La Perla & La Esmeralda)
  • Resort Casual dress code

The Market 

  • À la carte for lunch
  • International
  • Resort Casual dress code

Olio

  • À la carte for lunch and dinner
  • Italian
  • Dinner dress code: Resort casual
  • *Lunch is exclusively for Family Concierge guests

Hadar

  • Buffet for breakfast
  • International
  • Location - “El Zocalo” area (between La Perla & La Esmeralda)
  • Adults Only; Resort Elegant dress code

Gabi Club 

  • À la carte for lunch and dinner
  • Tapas
  • Dinner dress code: Resort casual

Sunrise Grill 

  • Snack bar

Fuego

  • A la carte for dinner
  • Latin fusion
  • Location - “El Zocalo” area (between La Perla & La Esmeralda)
  • Adults Only
  • Resort Elegant dress code

The Grill 

  • À la carte for lunch and dinner
  • Italo-Argentina grill
  • Adults Only; Dinner dress code: Resort casual

La Palapa*

  • À la carte for breakfast, lunch, and dinner
  • International
  • Dinner dress code: Resort casual
  • *Exclusive for Royal Service guests

Passion by Martin Berasategui ($)

  • À la carte for dinner
  • Basque-French gourmet
  • Location - “El Zocalo” area (between La Perla & La Esmeralda)
  • Adults Only: Resort Elegant dress code
  • Additional charge ($)

Bars

  • Gabi Club Bar
  • Toji
  • Sake
  • Blue Agave (Holding Bar for Vento and Mole)
  • Red Lounge
  • South Avenue Bar
  • North Avenue Bar
  • M-Bar (Holding bar for Fuego & Passion) - Only for guests in Family Concierge
  • Swim-up bars

Child Policy - Children 2-4 years stay free when sharing a room with 1 or 2 adults in existing bedding. Children 5-12 years pay special rates when sharing a room with 1 or 2 adults in existing bedding.

For the Kids  
  • Daycare service for children 12 months to 4 years, open from 9 AM to 10 PM
  • Kids Zone for children 5 to 12 years, open from 9 AM to 10 PM
  • Multi-adventure area with climbing wall and rubber beds
  • Theme parties
  • Manicure, pedicure and hair dressing service at the Yhi Spa for Kids ($)
  • Special program for teenagers
  • Game Room area with video games
  • Babysitting service for a fee (24 hours)

YHI Spa and Fitness Club Facilities

  • Massage cabins
  • Wet and dry saunas
  • Plunge pools
  • Changing rooms and showers
  • Lockers with towels and toiletries
  • Full-service beauty salon
  • State-of-the-art Fitness Center

Spa Treatments

  • Thermal Circuit
  • Hydrotherapy
  • Extensive facial and body treatment menu
  • Aromatherapy
  • Hot stone treatments
  • Sports and relaxation massages
  • Waxing services
  • Beauty salon
  • Pedicure/manicure

*Charges apply

Honeymoon Bonus

  • In-room bottle of chilled sparkling wine and tropical fresh fruit platter {one night during your stay}
  • Rose petal turndown service {one night during your stay}
  • 10% discount on spa services for the bridal couple {not applicable towards spa products}

This honeymoon package is complimentary with a minimum booking of 7 nights or longer in any room category. A copy of the marriage certificate, within one year of the wedding date, is required upon arrival for validation. Please request at the time of booking.

Terms and Conditions: Package inclusions have no cash value, there are no refunds for unused elements/events and items are not interchangeable for other inclusions or a la carte amenities. Reservations must be made 2 weeks in advance with the Romance Department and dinner location confirmed upon arrival at the resort.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Paradisus Playa del Carmen La Esmeralda
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Paradisus Playa Del Carmen La Esmeralda
5a Avenida Esquina Calle 112, Playa del Carmen 77719 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.