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Platinum Yucatan Princess All Suites & Spa Resort

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Weddings
  • Bonus
Overview
The Yucatan Princess is a sophisticated adults only resort, with a divine beachfront location in front of the crystal clear Caribbean waters, in the heart of the Riviera Maya. Boasting spacious suites in a contemporary design with top notch amenities, guests are welcomed with a bottle of tequila, spa discounts, complimentary private dinner, and welcome gifts, while honeymooners receive all that and more. With Stay at 1, Play at 3, guests can venture into neighboring Princess resorts and enjoy their amenities and restaurants. 

Location: Beachfront, 50km from the Cancun Int'l Airport.

Highlights
  • Private luxury, exclusively for adults
  • Extensive spa facilities
  • Stylish a la carte restaurants
  • Free Wi-Fi throughout the resort
  • TripAdvisor 2016 Certificate of Excellence

tripadvisor Traveler Reviews
  • sfreeston : London, United Kingdom
Great hotel

We had a really great holiday to this hotel. We stayed in the platinum area. The hotel is well presented, though there is a little wear and tear in the pools in terms of missing tiles etc. Room we found to be excellent. Very spacious and clean. Maid service did a great job. Even made a cake out of towels for my partners birthday! Food - overall good. Rodeo grill we liked best. Went to the Italian, but it was just ok to be honest. Most of the time we ate in the buffet, which was nice, with a good range of food. I think we'd had enough after two weeks, but it's not really a criticism of what the food was like. We had some enjoyable trips out from the hotel. I liked the hotel as you could find somewhere quiet, or somewhere more noisy to sit, either the main pool or more out of the way. Service for drinks etc in all areas was good. The only thing I would say is if you are looking for great nightlife/ entertainment, this hotel is not really it. However, that didn't bother us. About 20 minutes on a bus from the hotel to Playa del Carmen. Much better value to take this bus than a taxi.

  • Sue g :
Excellent Hospitality

We just returned from a 7 day stay. We found the staff were exceptional and eager to please. The restaurant and buffet were excellent. The resort was well maintained and rooms are impressive. Access to other Princess resorts were a nice option. This adult only resort made our stay very enjoyable. A special thanks to management and staff!

  • Prtddaws : Toronto, Canada
4.5 Don't listen to negative reviews

I stayed in a deluxe suite service was amazing, my diet includes 6-8 litres of water a day the hotel was more then willing to accommodate that. Room service was great, food at the hotel was to die for (I miss the buffet so much always fresh meat to choose from cooked right infront of you - or pasta) the beach was not as bad as everyone made out to be, but definitely not the nicest beach I've ever been to (this is the only reason I give this a hotel 4.5 not 5) the foam party next door was great, entertainment staff was great, best hotel I've ever stayed at.

  • Patti83 : St. Louis
Fun place for adults

Everything about the resort was great. Excellent food, great drinks. Very clean and nice rooms. Everyone was very polite and pleasant. It was great to be able to access the other resort too!The only area to work on is the entertainment. Need better performers

  • Cassandra V :
Such a relaxing vacation!

My husband and I went here for our honeymoon, and we had an absolutely fantastic time! We were looking for a vacation to just relax - and if you are looking for relaxation, this is a great resort to be at. We splurged and had a swimout room, which we thoroughly enjoyed, and were lucky to have a room on the far side of building 1, which was in a very quiet and secluded area (not near the loud main pool) and had sun all day until at least 4pm (by which time we were okay to be in the shade anyways!). So if you want a quiet swimout, we suggest building 1 (especially rooms 1000-1010). The rooms were spectacular and very clean, and the cleaning crew did a great job everyday refreshing us with towels and making our bed in creative ways each day - it was always a surprise and it was just a little something each day which made us smile. We definitely enjoyed the double rainfall showers.The food was pretty good, we aren't huge seafood people so we enjoyed the Rodeo Grill and La Bruschetta the most. We actually ate at the beach most days for lunch since we were at the beach, and my husband just wanted french fries anyways.We really enjoyed the beach! Even though the hotel is not right on it, not being "right on the beach" actually means its only 50m away - some reviews on here make it sound like its so far way but its not! Take note that is not a great beach for swimming since there are large rocks in the ocean, and there was some seaweed, but we didn't really want to swim anyways so it didnt bother us at all. If you want to swim, just go to the Grand Riviera Princess beach a few meters down, apparently its fine there. We could always find chairs at the beach, even if we came late. My husband absolutely LOVED the beach volleyball, which at times was just fun and other times competitive - and it was nice because there were no kids joining in so the competitive people could have fun with it. Also biggest shoutout to the beach drinks waiter Alejandro - he was our favourite waiter of the week, made alot of jokes, got to know our names, and always appeared at the right time! Everyone around us seemed to enjoy him as well!We left feeling very relaxed and overall had a fantastic week.This is definitely a resort for RELAXING, especially away from children. There is some entertainment but apparently its not as big here as other places. For us, we didn't care since we werent there for the entertainment, but I know some people on here get disappointed. Don't come here if you are expecting tons of entertainment. That all being said, it was a beautiful resort and we thoroughly enjoyed our week relaxing and de-stressing. We don't take ourselves too seriously so if there were any hiccups we just kind of laughed it off. We recommend you get a swimout room if you come here!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 24-hour all inclusive
  • Dinner can be a la carte (reservations not required, dress code in effect)
  • Unlimited domestic and select premium drinks
  • Daily activities
  • Nightly entertainment
  • Intro scuba lessons in the pool 
  • Non-motorized water sports
  • Access to the facilities and services of the Grand Riviera and Grand Sunset Princess Hotels

Sunwing Bonus

  • Welcome cocktail upon arrival at time of check in
  • Express check in
  • 1 of the following; sparkling wine, rum or Tequila in room
  • Late check out (up to 16:00 subject to availability)
  • Unlimited a la carte dining
  • Welcome gift in room
  • Beach towels in room
  • Discount on spa service
  • 472 suites
  • 9 restaurants
  • 9 bars
  • Nightclub
  • 13 Pools
  • Fitness facilities
  • Tennis courts
  • Motorized water sports (fee)
  • Spa (fee)
  • Sauna (fee)
  • Free Wi-Fi throughout resort
  • Business centre
  • Gift shop
  • Laundry facility
  • Meeting facilities (fee)
  • Medical services onsite (fee)
  • Wedding facilities (fee)

Junior Suite Deluxe

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • 1 King or 2 Double beds
  • Sofa
  • Full bathroom with double shower
  • Hair dryer
  • Vanity mirror 
  • Safety deposit box
  • Air-conditioned
  • Coffee maker
  • iPod docking station
  • Satellite Plasma TV
  • Iron & Ironing board
  • Mini-bar stocked daily (water, soda, and beer)
  • Balcony/Terrace
  • Telephone in-room

Junior Suite Deluxe Swim-out

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • Poolview
  • Full bathroom with double shower
  • Iron & Ironing board
  • Vanity mirror
  • Coffee maker
  • Sofa 
  • Terrace
  • iPod docking station
  • Telephone in-room
  • Mini-bar stocked daily (water, soda, and beer)
  • Satellite Plasma TV
  • Air-conditioned
  • Hair dryer
  • Safety deposit box
  • 1 King bed
  • Swim-out access

Honeymoon Suite

  • Number of Adults 2
  • Occupancy 2
  • Hydromassage tub on the terrace
  • 1 Round bed
  • Sofa
  • Full bathroom with double shower
  • Hair dryer
  • Lighted vanity mirrors
  • Safety deposit box
  • Air-conditioned
  • Satellite Plasma TV
  • DVD/CD player
  • iPod docking station
  • Iron & Ironing board
  • Mini-bar stocked daily (water, soda, and beer)
  • In-room premium bar
  • Balcony/Terrace
  • Telephone in-room
  • DVD library (in reception desk)
  • Pillow menu
  • 24-hour room service
  • Nightly turndown service
  • Use of bathrobes during stay, 2 pairs of slippers per room
  • Private check-in with cold towel on arrival and welcome drink on arrival
  • 24-hour concierge service
  • a la carte breakfast and lunch in the Grill Restaurant

Honeymoon Suite Swim-out

  • Number of Adults 2
  • Occupancy 2
  • Poolview
  • Full bathroom with double shower
  • Hydromassage tub on the terrace
  • DVD library (in reception desk)
  • Use of bathrobes during stay, 2 pairs of slippers per room
  • a la carte breakfast and lunch in the Grill Restaurant
  • Iron & Ironing board
  • Sofa
  • Pillow menu
  • 24-hour concierge service
  • Terrace 
  • Nightly turndown service
  • iPod docking station
  • Telephone in-room
  • Lighted vanity mirrors
  • 24-hour room service
  • In-room premium bar
  • Private check-in with cold towel on arrival and welcome drink on arrival
  • DVD/CD player
  • Mini-bar stocked daily (water, soda, and beer)
  • Satellite Plasma TV
  • Air-conditioned
  • Hair dryer
  • Safety deposit box
  • 1 King bed
  • Swim-out access

Platinum Deluxe

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • 1 King or 2 Double beds
  • Sofa
  • Full bathroom with double shower
  • Hair dryer
  • Lighted vanity mirrors
  • Safety deposit box
  • Air-conditioned
  • Coffee maker
  • Satellite Plasma TV
  • DVD/CD player 
  • iPod docking station
  • Iron & Ironing board
  • Mini-bar stocked daily (water, soda, and beer)
  • In-room premium bar
  • Balcony/Terrace
  • Telephone in-room
  • DVD library (in reception desk)
  • Pillow menu
  • 24-hour room service
  • Nightly turndown service
  • Use of bathrobes during stay, 2 pairs of slippers per room
  • Private check-in with cold towel on arrival and welcome drink on arrival
  • 24-hour concierge service
  • a la carte breakfast and lunch in the Grill Restaurant

Platinum Deluxe Swim-out

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • Minimum Adults 1
  • Minimum Occupancy 1
  • 1 King bed
  • Sofa
  • Full bathroom with double shower
  • Hair dryer
  • Lighted vanity mirrors
  • Safety deposit box
  • Air-conditioned
  • Poolview
  • Coffee maker
  • Satellite Plasma TV
  • DVD/CD player 
  • iPod docking station
  • Iron & Ironing board
  • Mini-bar stocked daily (water, soda, and beer)
  • In-room premium bar
  • Terrace
  • Telephone in-room
  • DVD library (in reception desk)
  • Pillow menu
  • 24-hour room service
  • Nightly turndown service
  • Use of bathrobes during stay, 2 pairs of slippers per room
  • Private check-in with cold towel on arrival and welcome drink on arrival
  • 24-hour concierge service
  • a la carte breakfast and lunch in the Grill Restaurant
  • Swim-out access

Restaurants

Beach Grill

  • Grill/Snacks

Bruschetta

  • a la carte for dinner
  • Italian
  • Dress code: Casual Elegant (long pants, closed shoes and shirt with sleeves required for gentleman, casual shorts and sandals are acceptable for ladies)

Aroma

  • a la carte for dinner
  • International Gourmet
  • Dress code: Casual Elegant (long pants, closed shoes and shirt with sleeves required for gentleman, casual shorts and sandals are acceptable for ladies)

Tao

  • a la carte for dinner
  • Asian
  • Dress code: Casual Elegant (long pants, closed shoes and shirt with sleeves required for gentleman, casual shorts and sandals are acceptable for ladies)

Rodeo Grill

  • a la carte for dinner
  • Tex-Mex
  • Dress code: Casual Elegant (long pants, closed shoes and shirt with sleeves required for gentleman, casual shorts and sandals are acceptable for ladies)

Yucatan Buffet

  • Buffet for breakfast, lunch, dinner
  • International

Chill Out Beach Club ($)

  • Open for breakfast and lunch
  • Additional charge ($)

Sky Lights Restaurant ($)

  • Additional charge ($)
  • Reservations required

Bars

  • Bar Plaza "Coba"
  • Bar Lobby
  • Bar Salsa
  • Bar Espera "Tulum"
  • Sky Lights Bar ($)
  • Bar Rodeo Grill
  • Pool Bar Platinum*
  • Pool Bar Yucat√°n
  • Bar Playa "Sisal"

*For Platinum guests only

Facilities

  • 3 cabins with Jacuzzi
  • 2 cabins for face and body treatments
  • 3 double massage cabins
  • Sauna
  • Pools
  • Whirlpools

Treatments

  • Massage
  • Reflexology
  • Body Scrub
  • Body Wrap
  • Facials

Other Treatments

  • Hairstyle
  • Makeup
  • Manicure
  • Pedicure

Stay at 1, Play at 3 - Access to the facilities and services of the hotel Grand Riviera Princess and Grand Sunset Princess. However guests do not have access to the private areas of Grand Sunset Princess which are the Laguna Villas and Platinum Suite designated restaurants, private pools etc.

No Single Supplement Promotion - During select dates, this resort waives the single supplement for guests who wish to vacation on their own. Singles can travel and save at specific times of the year while avoiding paying the single supplement. Not combinable with any other offer.
*Subject to change without notice and blackouts may apply.

Honeymoon Bonus - Complimentary Honeymoon package includes:

  • Room with king size bed (subject to availability)
  • Fresh fruit basket
  • 1 bottle of sparkling wine, special decoration in the room
  • Nightly turn down service
  • Special cocktail for honeymooners
  • Complimentary souvenir photo during cocktail
  • Free late check out (subject to availability)

Married a maximum of 30 days before arrival date, proof of marriage required upon arrival. Please request at the time of booking.   

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Platinum Yucatan Princess All Suites & Spa Resort
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Platinum Yucatan Princess All Suites & Spa Resort
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.