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Platinum Yucatan Princess All Suites & Spa Resort

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Weddings
  • Bonus
Overview
The Yucatan Princess is a sophisticated adults only resort, with a divine beachfront location in front of the crystal clear Caribbean waters, in the heart of the Riviera Maya. Boasting spacious suites in a contemporary design with top notch amenities, guests are welcomed with a bottle of tequila, spa discounts, complimentary private dinner, and welcome gifts, while honeymooners receive all that and more. With Stay at 1, Play at 3, guests can venture into neighboring Princess resorts and enjoy their amenities and restaurants. 

Location: Beachfront, 50km from the Cancun Int'l Airport.

Highlights
  • Private luxury, exclusively for adults
  • Extensive spa facilities
  • Stylish a la carte restaurants
  • Free Wi-Fi throughout the resort
  • TripAdvisor 2016 Certificate of Excellence

tripadvisor Traveler Reviews
  • mrdiaz951 :
Grand sunset princess will never return to this resort they have the worst front desk costumer service they were very

rude my flight was cancelled so I arrived 8hours late and was told I was considered a no show and my room was given to someone else how is this possible if I paid for the whole week they expected me to grab my bags and get in a taxi and find another hotel or go back to the airport and go home this Mexico another country it wasn't gonna be that easy they finally gave us a room after arguing with everyone there all the way to management and this was after being stuck in a airport and in a plane for 24 hours with no sleep. I will never give this resort another chance

  • cheriemattocks :
Deceived

I went on a girls trip with a couple of friends and was actually booked at grand sunset princess, but at check in, they said they were upgrading us to yucatan free of charge. LIES....also we were told that none of the restaurants on the resort needed reservations for dinner, another LIE. Two strikes right out of the gate, well let's just say I was still trying to be positive, I mean I'm on vacation, right!! Then there was room service., because we had been lied to about the restaurant reservations and now we couldn't get in anywhere to eat dinner we were very HANGRY at this point....room service took 1.5 hours (if not longer) it was cold and horrible. We did decide that the nachos from room service was decent, and that's being kind. Despite all these negatives with the resort, the most important thing is, my friends and I managed to enjoy our time and each other's company for 4 days while at the resort. I would not go back to this resort nor recommend.

  • Silvia b : Edmonton, Alberta
Yucatan misery.

The hotel - Yucatan Princess was beautiful. The sunset side was older but the night life was really good. The service from the majority of the staff was poor. Very very poor. You often felt like you were disrupting the staff. Food was very greasy and overall disappointing.

  • mikesprak :
Summer 2017

My wife and I stayed at this property along with three other couples for a week long visit. The weather was not at all cooperative, as it rained the majority of our stay. However, the staff did a great job keeping us entertained.

  • marcandre492 :
nice place

the hotel is A1 ! but the beach is bad and rocky. The service was great ! lot of walk depending where your room is. some hidden cost like paying to have a table outside. the buffet is good but same food every-day. Food is verry good we had eat pretty well. Best restaurent is the italien.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 24-hour all inclusive
  • Dinner can be a la carte (reservations not required, dress code in effect)
  • Unlimited domestic and select premium drinks
  • Daily activities
  • Nightly entertainment
  • Intro scuba lessons in the pool 
  • Non-motorized water sports
  • Access to the facilities and services of the Grand Riviera and Grand Sunset Princess Hotels

Sunwing Bonus

  • Welcome cocktail upon arrival at time of check in
  • Express check in
  • 1 of the following; sparkling wine, rum or Tequila in room
  • Late check out (up to 16:00 subject to availability)
  • Unlimited a la carte dining
  • Welcome gift in room
  • Beach towels in room
  • Discount on spa service
  • 472 suites
  • 9 restaurants
  • 9 bars
  • Nightclub
  • 13 Pools
  • Fitness facilities
  • Tennis courts
  • Motorized water sports (fee)
  • Spa (fee)
  • Sauna (fee)
  • Free Wi-Fi throughout resort
  • Business centre
  • Gift shop
  • Laundry facility
  • Meeting facilities (fee)
  • Medical services onsite (fee)
  • Wedding facilities (fee)

Junior Suite Deluxe

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • 1 King or 2 Double beds
  • Sofa
  • Full bathroom with double shower
  • Hair dryer
  • Vanity mirror 
  • Safety deposit box
  • Air-conditioned
  • Coffee maker
  • iPod docking station
  • Satellite Plasma TV
  • Iron & Ironing board
  • Mini-bar stocked daily (water, soda, and beer)
  • Balcony/Terrace
  • Telephone in-room

Junior Suite Deluxe Swim-out

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • Poolview
  • Full bathroom with double shower
  • Iron & Ironing board
  • Vanity mirror
  • Coffee maker
  • Sofa 
  • Terrace
  • iPod docking station
  • Telephone in-room
  • Mini-bar stocked daily (water, soda, and beer)
  • Satellite Plasma TV
  • Air-conditioned
  • Hair dryer
  • Safety deposit box
  • 1 King bed
  • Swim-out access

Honeymoon Suite

  • Number of Adults 2
  • Occupancy 2
  • Hydromassage tub on the terrace
  • 1 Round bed
  • Sofa
  • Full bathroom with double shower
  • Hair dryer
  • Lighted vanity mirrors
  • Safety deposit box
  • Air-conditioned
  • Satellite Plasma TV
  • DVD/CD player
  • iPod docking station
  • Iron & Ironing board
  • Mini-bar stocked daily (water, soda, and beer)
  • In-room premium bar
  • Balcony/Terrace
  • Telephone in-room
  • DVD library (in reception desk)
  • Pillow menu
  • 24-hour room service
  • Nightly turndown service
  • Use of bathrobes during stay, 2 pairs of slippers per room
  • Private check-in with cold towel on arrival and welcome drink on arrival
  • 24-hour concierge service
  • a la carte breakfast and lunch in the Grill Restaurant

Honeymoon Suite Swim-out

  • Number of Adults 2
  • Occupancy 2
  • Poolview
  • Full bathroom with double shower
  • Hydromassage tub on the terrace
  • DVD library (in reception desk)
  • Use of bathrobes during stay, 2 pairs of slippers per room
  • a la carte breakfast and lunch in the Grill Restaurant
  • Iron & Ironing board
  • Sofa
  • Pillow menu
  • 24-hour concierge service
  • Terrace 
  • Nightly turndown service
  • iPod docking station
  • Telephone in-room
  • Lighted vanity mirrors
  • 24-hour room service
  • In-room premium bar
  • Private check-in with cold towel on arrival and welcome drink on arrival
  • DVD/CD player
  • Mini-bar stocked daily (water, soda, and beer)
  • Satellite Plasma TV
  • Air-conditioned
  • Hair dryer
  • Safety deposit box
  • 1 King bed
  • Swim-out access

Platinum Deluxe

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • 1 King or 2 Double beds
  • Sofa
  • Full bathroom with double shower
  • Hair dryer
  • Lighted vanity mirrors
  • Safety deposit box
  • Air-conditioned
  • Coffee maker
  • Satellite Plasma TV
  • DVD/CD player 
  • iPod docking station
  • Iron & Ironing board
  • Mini-bar stocked daily (water, soda, and beer)
  • In-room premium bar
  • Balcony/Terrace
  • Telephone in-room
  • DVD library (in reception desk)
  • Pillow menu
  • 24-hour room service
  • Nightly turndown service
  • Use of bathrobes during stay, 2 pairs of slippers per room
  • Private check-in with cold towel on arrival and welcome drink on arrival
  • 24-hour concierge service
  • a la carte breakfast and lunch in the Grill Restaurant

Platinum Deluxe Swim-out

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • Minimum Adults 1
  • Minimum Occupancy 1
  • 1 King bed
  • Sofa
  • Full bathroom with double shower
  • Hair dryer
  • Lighted vanity mirrors
  • Safety deposit box
  • Air-conditioned
  • Poolview
  • Coffee maker
  • Satellite Plasma TV
  • DVD/CD player 
  • iPod docking station
  • Iron & Ironing board
  • Mini-bar stocked daily (water, soda, and beer)
  • In-room premium bar
  • Terrace
  • Telephone in-room
  • DVD library (in reception desk)
  • Pillow menu
  • 24-hour room service
  • Nightly turndown service
  • Use of bathrobes during stay, 2 pairs of slippers per room
  • Private check-in with cold towel on arrival and welcome drink on arrival
  • 24-hour concierge service
  • a la carte breakfast and lunch in the Grill Restaurant
  • Swim-out access

Restaurants

Beach Grill

  • Grill/Snacks

Bruschetta

  • a la carte for dinner
  • Italian
  • Dress code: Casual Elegant (long pants, closed shoes and shirt with sleeves required for gentleman, casual shorts and sandals are acceptable for ladies)

Aroma

  • a la carte for dinner
  • International Gourmet
  • Dress code: Casual Elegant (long pants, closed shoes and shirt with sleeves required for gentleman, casual shorts and sandals are acceptable for ladies)

Tao

  • a la carte for dinner
  • Asian
  • Dress code: Casual Elegant (long pants, closed shoes and shirt with sleeves required for gentleman, casual shorts and sandals are acceptable for ladies)

Rodeo Grill

  • a la carte for dinner
  • Tex-Mex
  • Dress code: Casual Elegant (long pants, closed shoes and shirt with sleeves required for gentleman, casual shorts and sandals are acceptable for ladies)

Yucatan Buffet

  • Buffet for breakfast, lunch, dinner
  • International

Chill Out Beach Club ($)

  • Open for breakfast and lunch
  • Additional charge ($)

Sky Lights Restaurant ($)

  • Additional charge ($)
  • Reservations required

Bars

  • Bar Plaza "Coba"
  • Bar Lobby
  • Bar Salsa
  • Bar Espera "Tulum"
  • Sky Lights Bar ($)
  • Bar Rodeo Grill
  • Pool Bar Platinum*
  • Pool Bar Yucatán
  • Bar Playa "Sisal"

*For Platinum guests only

Facilities

  • 3 cabins with Jacuzzi
  • 2 cabins for face and body treatments
  • 3 double massage cabins
  • Sauna
  • Pools
  • Whirlpools

Treatments

  • Massage
  • Reflexology
  • Body Scrub
  • Body Wrap
  • Facials

Other Treatments

  • Hairstyle
  • Makeup
  • Manicure
  • Pedicure

Stay at 1, Play at 3 - Access to the facilities and services of the hotel Grand Riviera Princess and Grand Sunset Princess. However guests do not have access to the private areas of Grand Sunset Princess which are the Laguna Villas and Platinum Suite designated restaurants, private pools etc.

No Single Supplement Promotion - During select dates, this resort waives the single supplement for guests who wish to vacation on their own. Singles can travel and save at specific times of the year while avoiding paying the single supplement. Not combinable with any other offer.
*Subject to change without notice and blackouts may apply.

Honeymoon Bonus - Complimentary Honeymoon package includes:

  • Room with king size bed (subject to availability)
  • Fresh fruit basket
  • 1 bottle of sparkling wine, special decoration in the room
  • Nightly turn down service
  • Special cocktail for honeymooners
  • Complimentary souvenir photo during cocktail
  • Free late check out (subject to availability)

Married a maximum of 30 days before arrival date, proof of marriage required upon arrival. Please request at the time of booking.   

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Platinum Yucatan Princess All Suites & Spa Resort
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Platinum Yucatan Princess All Suites & Spa Resort
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.