Playacar Palace

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Our Opinion

The Playacar Palace is an incredible destination that has all of the elements of a luxury resort. They've got great nightly entertainment and amazing food choices. The service is beyond exceptional and the staff go above and beyond with whatever it is that you need. The location of the resort is perfect too, as it lies within the heart of the Riviera Maya. It isn't a far commute or walk to the nearest beach, market place, or shopping center. This is a definite must-go if you're in the Riviera Maya.


This intimate and luxurious resort is set in the exclusive Playacar Hotel Zone in the heart of Playa del Carmen. It features 201 beautifully appointed rooms, all with double Jacuzzi, 24 hour room service, excellent dining services, a beautiful pool with a swim up bar, and exquisite bars and lounges with views to the stunning Caribbean Sea and Cozumel Island. Take the opportunity to experience a soothing escape at the state-of-the-art Spa facility, or a round of golf on the 18-hole golf course at the Playacar Spa & Golf Club located just a stroll away.

Location: Beachfront, within walking distance to Playa del Carmen, 50 minutes to Cancun, 40 minutes from the airport.

  • Close to Playa del Carmen
  • Expansive white sand beach 
  • 24 Hour Room Service included
  • Great kids activities
  • Spa with hydrotherapy treatments
  • Wireless internet

tripadvisor Traveler Reviews
  • morgdog : USA
Fabulous winter getaway

We just returned several days ago from spending a week at the Playacar Palace. It was our second visit and overall, we cannot recommend it highly enough. There were some very minor issues, including bad service one evening in one restaurant and bad timing on our part because the Alquimia Dinner was not offered the month we were there, but things like that happen on every vacation. While our room was wonderful, if you like to spend time on the porch, avoid 525 as the view is significantly blocked by a roof line.However, my focus needs to be on all of the spectacular things about the resort. We spent time almost every day at the pool and enjoyed in particular the incredible service given by Silvia Lopez and the pizza made by Walter Coon. There were others who never let a glass be empty and we don’t want to slight the overall service of the pool staff. The Italian Restaurant is fabulous and Cristtel as a waitress could not have been more welcoming and attentive. The special Yucatan dinner and the Japanese display of culinary arts, both requiring reservations, are not to be missed. It is hard to find the restaurant for the Yucatan dinner but it is well worth the effort. We read a few complaints about construction issues and poor service, but we did not encounter this (except the one evening and the mention to the hostess was all it took). We cannot recommend the Playacar Palace enough. It is one of the smaller Palaces, and its intimate feel as well as its great location close to the Cozumel ferry and 5th Avenue make it unbeatable for a Mexican Riviera vacation.

  • Jane_Lustig : Chicago, Illinois
Our 8th year

I celebrate my friends birthday with her every year. This is our favorite place. Delicious drinks and food,beautiful pool and beach right off of 5th Ave. Pearla kept our drinks full and greeted us by name every day. Very clean. The staff is always scrubbing something. The hotel has beautiful updates this year. Another favorite is Israel,very kind and always knows when we need more cappuccino.

  • Mary Kay R : Mandan, North Dakota
Great trip!

We had a great trip to Playacar Palace Resort! This was our second time there. The resort just went thru some renovation and the rooms were great! Very clean, Hot water for showers every day, comfortable bed. Oh and fantastic food! We were greeted one night by the Chef JuanDavid when we were eating at the Brazilian restaurant and he invited us to a special meal for the 2 of us that he wanted to cook for us to rate if it would be good for the Chef's dinner that they were bringing back to the resort. We did this meal the day before we left, and the presentation was fabulous and the courses were delicious! A: Daniel, Minerva, Pablo, And Rube!!! Oh and Christel in the French Restaurant was GREAT! Also the pool bartender Benito who does a great job and makes your drinks fantastic! I cannot say enough about the great service by all the staff ! We will be back again! If not to Playacar,,,,,, another Palace Resort !!

  • Crafter7898 : Prince George, Canada
Playacar Palave Trip

My husband and I went to Playacar Palace for 10 days Nov 29 - Dec 8, 2017. Yes it was one day after they opened after a major hotel renovation but we still had a wonderful holiday. The staff were awesome and the service was A-one. We have a Palace membership and our DC Paola went above and beyond to make out stay unforgettable. We celebrated an anniversary milestone while there and she with her team arranged a wonderful terrace dinner followed up by having our room decorated with a trail of rose petals, the jacuzzi tub filled and with more rose petals and a bottle of wine on ice.Israel our waiter at bkfst and lunch was so professional and helpful. It is so nice when the staff on the restaurant desk remember you by name.Rafeal was our waiter in 2016 that provided an awesome special dinner for us in Momono Hana moved up to the Italian restaurant this year and as always a pleasure to have him serve us.Rayna Sanchez was our waitress in the lobby bar and she made sure I had one of her special beverages for me.

  • Jay K : Coto de Caza, California
We had a great relaxing week with the family

The kids were home from college and we decide needed a last minute getaway. We typically try to stay away from the crowded all inclusive resorts with thousands of people lining up for food and activities and fighting over beach space. To us they are like a big crowded cruise on land.Playacar Palace is a small intimate newly renovated resort. With less than 200 rooms on a beautiful white sand beach with aqua blue waters we were intrigued.We were concerned because we read about construction at the hotel. The reviews of others were probably true, but by the time we got there the finishing touches such as new patio furniture etc were just being added, so by now everything is done. Our rooms were brand new, beautiful, clean and 5 star! We got the walk out suite, which costs more, but you literally open the patio door to beautiful outdoor furniture and then the beach. We never had to go anywhere. I recommend the walk out suite if you can swing it.We were concerned about the all inclusive food being of sub-par quality and long buffet style lines. None of the above. There are five restaurants you can chose from at dinner, all are easy to get into and the food is excellent. The buffet is always available and it is never crowded and the food is also very good. They also have a great selection of food that can be delivered to you at the beach.The service here is amazing. at the beach on the restaurants etc. wherever you go the staff is happy and eager to please you. they always answer a thank you with "its a pleasure" and I really think they mean it. They never linger around or hint for a tip, but we would tip them at the end of each day (at beach) or meal (at dinner restaurants) anyway because the service deserved it.David, the General Manager also deserves points. We were there a week, and as you can expect, there are always issues, with a guest, or a room or... I witnessed a few and each time, when necessary David personally came out to help the staff solve the problem. I even saw him once help the staff move furniture around on the beach to help make a guest happy. He is a GM that really wants his guests to enjoy their experience and Palace Resorts is lucky yo have him.We are NOT a member of Palace Resorts. They did try for 5 minutes to get us to go to a presentation, but when we said no, they graciously backed away. We loved our experience and would definitely return to Palace Resorts again, especially if they are all like Playacar, but resort ownership/membership is not for us, we like to be free and flexible.Two more things re the location and other reviews we read. Yes they are located at the edge of the ferry pier and ferries run in and out all day. It did not bother us at all and as a matter of fact it made for good people watching. Overall the ferries were quiet and we did not experience much ferry exhaust as some complained about. I did notice that all the ferries would back out, which maybe is in response to trying to minimize any exhaust at the beach, and for the most part it worked. There is also a bar with music at the end of the pier but again, it didn't bother us at all, were were there to relax and sleep on the beach and we did without a problem.Also, the resort is at the beginning of the very long walking street (5th Avenuue) which is full of shops, restaurants people etc., so we could wander over there in the evening without the need for a taxi.The bottom line, we LOVED our week at Playacar Palace. The resort is small and quiet and while they do have entertainment and activities, don't go there expecting Disneyland. If you want to spend quality time in a good location with good food in Riviera Maya, I recommend Playacar Palace.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch and dinner daily
  • A la carte dining at specialty restaurants
  • Snacks
  • 24 hr room service
  • Domestic & International drinks 
  • In-room mini-bar with soft drinks & beer
  • Non-motorized water sports
  • Tennis
  • Fitness facilities
  • Billiards
  • Daytime activities
  • Kids' Club
  • Nightly entertainment
  • Theme parties

Concierge Level Inclusions

Adults Only room category - no kids allowed in this category
In addition to the luxurious in-room amenities provided in all Palace guestrooms and suites, our Concierge Level includes:

  • Apple TV with Wi-Fi connection and special apps including, iTunes, Netflix and more (apps on Apple TV require guest subscription)
  • DVD and CD player
  • L'OCCITANE bath amenities
  • Aromatherapy and pillow menu
  • Two 25-minute massages at the Beach/Spa (location varies)
  • Espresso/American coffee maker
  • Alarm clock/radio/iPod dock
  • CHI hair dryer & flat iron
  • 24-hour room service from select restaurant to create a Special Menu
  • Nightly Petit Fours with your turndown service
  • Exclusive concierge phone service
  • Early check-in & late check-out (subject to availability)
  • Exclusive beach bag
  • Premium brands on the liquor dispenser
  • Oceanview

Crown Collection Inclusions

  • Welcome cocktail, cold towel service upon arrival
  • Dedicated concierge desk or telephone service
  • Late check-out upon request and based on availability
  • Nightly turn-down service
  • Bottle of wine in room upon arrival
  • Use of bathrobes and slippers during stay
  • Free safety deposit box
  • Mini-bar in room stocked daily
  • Premium bath amenities
  • A selection of 4 out of 6 in room Liquor dispensers featuring (Rum, Gin, Vodka, Whiskey, Brandy and Tequila)
  • Coffee/tea maker in room restocked daily
  • 24 hour room service
  • Unlimited a la carte dining (reservation not required)
  • Complimentary wireless high speed internet connection in rooms, meeting rooms and public areas
  • Unlimited long distance phone calls from the room to Canada & Continental US

*Amenities are subject to change without prior notice.   

  • 201 rooms
  • 1 buffet restaurant
  • 2 a la carte restaurants (Italian, Pan-Asian)
  • Snack Bar
  • 4 Bars including Lobby bar and Swim-up bar
  • Outdoor pool with kids section and swim-up bar
  • Kids Club and Playroom
  • Tennis court
  • Gym
  • Solarium
  • Gift shop
  • Spa (fee)
  • Beauty Salon (fee)
  • Wi-Fi
  • Conference facilities (fee)
  • Currency exchange
  • ATM machine
  • Doctor on call (fee)
  • Golf nearby

Crown Collection Deluxe Resortview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Double whirlpool tub
  • Balcony with table and two chairs
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (containing sodas, bottled water, juices & international/domestic beer)
  • LCD TV
  • Smart TV with satellite & Wi-Fi access
  • Purified tap water
  • Bathrobe
  • Slippers 
  • In-room safe
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • CHI bath amenities
  • CHI professional hair dryer / flat iron

Crown Collection Superior Deluxe Oceanview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Alarm clock
  • Hair dryer
  • Bathrobe
  • Slippers
  • Coffee maker
  • Satellite TV
  • Oceanview
  • 1 King or 2 Double beds
  • Double whirlpool tub
  • Liquor dispenser contains whiskey, tequila, rum & vodka 
  • LCD TV
  • Purified tap water
  • In-room safe
  • Iron & Ironing board
  • Balcony (subject to availability)
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • CHI bath amenities
  • Individually controlled air-conditioning
  • Direct dial telephone
  • Wireless Internet service
  • Turndown service
  • CHI professional hair dryer / flat iron

Crown Collection Concierge Level

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Hair dryer
  • Bathrobe
  • Slippers
  • Liquor dispenser
  • Coffee maker
  • Mini-bar
  • Turndown service
  • Satellite TV
  • 1 King bed
  • Balcony
  • Double whirlpool tub 
  • Wireless Internet service
  • Pillow menu
  • In-room safe
  • Private check-in and check-out
  • Radio alarm clock
  • Aromatherapy menu
  • Exclusive concierge service
  • CD/DVD player
  • Iron & Ironing board
  • Concierge Level is for adults only and children are not permitted
  • L'Occitane bath amenities
  • CHI professional hair dryer / flat iron

Crown Collection Superior Deluxe Partial Oceanview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Partial oceanview
  • 1 King or 2 Double beds
  • Balcony (subject to availability)
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • LCD TV
  • Satellite TV
  • Purified tap water
  • CHI bath amenities
  • Bathrobe 
  • Slippers
  • In-room safe
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • Hair dryer
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service


Cafe del Mar

  • Buffet for breakfast, lunch, dinner
  • International


  • a la carte for dinner
  • Italian
  • Casual Elegance dress code: Long pants, collared shirts & shoes required


  • a la carte for dinner
  • Asian cuisine
  • Reservations required for Teppanyaki Tables (Japanese Style Grill)


  • Cielo Lobby bar
  • Aquabar Swim-up bar
  • Luna Lounge
  • Wet Bar Swim-up bar

Child Policy

Child rate applies to children ages 4-17 years, sharing the room with a minimum of 2 adults. Ages reported for children must be accurate at time of travel. Proof of age will be required upon check in. In the event that the ages of children are incorrect at time of travel, the difference in rates will be charged upon check in.
Not applicable in Concierge Level room category.   

For the Kids

  • Children's section of main pool
  • Playroom Ages 4-12
  • Games Room/Arcade Ages 4-12
  • Babysitting or child care service ($)
  • Mini Olympics
  • Sandcastle building
  • Volleyball
  • Painting
  • Video games
  • Piñata Party
  • Puppet Show
  • Play-Doh
  • Colouring time
  • Waterballoon fight
  • Picture Frame
  • Movies & Ice cream time
  • Treasure hunts
  • Face painting
  • Talent Shows
  • Make your own pirate hat


  • 2 couples massage rooms
  • 1 master suite with hydro tubs
  • 3 multi-functional treatment rooms
  • 1 Bridal suite
  • Hydrotherapy: 2 sections for men and women with hot and cold plunge pools, herbal steam room, sauna and co-ed pool with water jets


  • Massages
  • Facials
  • Scrubs
  • Wraps

Other Treatments

  • Haircut and styling
  • Make-up
  • Manicure and pedicure
  • Waxing

Stay at 1, Play at 6! - Receive unlimited access to all facilities at the Cancun sister hotels: Beach Palace, Sun Palace (couples only, 18+), Moon Palace Golf Resort, Isla Mujeres Palace (couples only, 18+) and Cozumel Palace including restaurants, bars & entertainment. Transfers not included.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Honeymoon Bonus

Honeymooners will receive:

  • A complimentary bottle of sparkling wine
  • A mini cake
  • Honeymoon dinner at select restaurants
  • 2 T-shirts
  • Breakfast in bed (upon request)
  • Guaranteed turn down service
  • Honeymooner's desk
  • Late check out until 6:00 p.m. (Upon request and subject to availability)

A 3 night minimum stay is required. Honeymoon couple must present proof of marriage within the past year. Please request at the time of booking. Inclusions subject to change.

$1500 Resort Credit

Book a vacation at Palace Resorts, you earn up to $1500 US Dollars. Resort Credits are cash back in guests folio that can be used towards rounds of golf, spa experiences etc.

Stay longer, get more cash
3 nights =$500, 4 nights = $750, 5-8 nights = $1,500 , 9-11 nights = $2,000 and 12+ nights =$2,500

Resort Credits may be applied towards:

  • Tours
  • Spa/Salon services
  • Romantic dinners
  • Diving packages
  • Golf
  • Vacation Memories photo packages
  • Palace Resorts Wedding Collection

Promotion, prices and applicable services are subject to change without notice. Resort Credit cannot be exchanged for cash, products or merchandise. There is no cash reimbursement if unused. 16% service fee applies on all products and services rendered with the Resort Credit. 

Travel Windows: Nov 01/15 - Oct 31/16

Unlimited Golf instead of Resort Credit
Choose to  receive unlimited rounds of golf for all guests in the room instead of $1,500 Resort Credit.
Unlimited Golf Package includes unlimited rounds of golf, transportation to and from the Moon Palace Spa & Golf Club, cart beverages and snacks (only at Moon Spa & Golf Club). All adults sharing the room must pay the supplement for their entire stay and cannot be sold separately. Unused golf rounds, due to weather conditions, are non refundable. No rain checks will be provided. Unlimited Golf Package applies to guest paying the adult rate. Children(13-17 years) must be booked as adults to receive the Unlimited Golf Package. Tee times can be reserved in advance at, by fax at +52 998 193-2011 or by phone at +52 998 193-2010(ext 8760 / 7 am-8 pm central). Tee times are subject to space & availability.

Additional cost for Rental Shoes and Rental Clubs. Guest will be responsible to pay a cart fee. Minimum Stay: 3 nights

Travel window: Nov 1/15 - Oct 31/16

Guests must choose their preference of either the '$1500 Resort Credit' or 'Unlimited Golf Instead of Resort Credit' at time of booking. For guest who wish to select the Unlimited Golf instead of the Resort Credit, the promo code "GOLFINSTEADOF" must appear on your hotel voucher.

Resort Location Map

  • Playacar Palace
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Playacar Palace
Bahia del Espiritu Santo Esq. Abraira de Arriva, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.