Playacar Palace

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Our Opinion

The Playacar Palace is an incredible destination that has all of the elements of a luxury resort. They've got great nightly entertainment and amazing food choices. The service is beyond exceptional and the staff go above and beyond with whatever it is that you need. The location of the resort is perfect too, as it lies within the heart of the Riviera Maya. It isn't a far commute or walk to the nearest beach, market place, or shopping center. This is a definite must-go if you're in the Riviera Maya.


This intimate and luxurious resort is set in the exclusive Playacar Hotel Zone in the heart of Playa del Carmen. It features 201 beautifully appointed rooms, all with double Jacuzzi, 24 hour room service, excellent dining services, a beautiful pool with a swim up bar, and exquisite bars and lounges with views to the stunning Caribbean Sea and Cozumel Island. Take the opportunity to experience a soothing escape at the state-of-the-art Spa facility, or a round of golf on the 18-hole golf course at the Playacar Spa & Golf Club located just a stroll away.

Location: Beachfront, within walking distance to Playa del Carmen, 50 minutes to Cancun, 40 minutes from the airport.

  • Close to Playa del Carmen
  • Expansive white sand beach 
  • 24 Hour Room Service included
  • Great kids activities
  • Spa with hydrotherapy treatments
  • Wireless internet

tripadvisor Traveler Reviews
  • :
Not what we hoped for

Well, we spent a week at the Hard Rock Riviera, a week diving from Cozumel Palace, and decided to spend the last three days at the PlayaCar Palace. These were add on days we get as members once a year. This was our first time staying here and we weren't excited about it. Here's the problem, this hotel like the others we stayed at was only at about 30% capacity and you could tell they were running with a smaller crew. However, unlike the other hotels the service suffered. We had a few set backs right off with having to pull sheets off the bed the first night because they were stained. Then I wanted to get a massage while we were there, and even though I got $500 resort credit only $100 could be used for spa and with with Palace prices it would have been real close to $150 out of pocket to get one. The Brazilian restaurant had about 5 different meats, all cooked well done. The Mexican restaurant was excellent but with a very limited menu. We have upgraded twice since becoming members of Palace Resorts but really we have not seen any upgrade in service and have actually seen a fall off. They need to take a step up for their members and make this vacation membership worth its while. They like to throw those resort credits that members get around like they're benefits, but with all the rules and limits you pay twice what you would in the states. For what we pay to stay here, even as members I'm sure we can do better somewhere else.

  • evanmsherman : Santa Monica, California
Great Resort!

We went to Playacar Palace on the recommendation of a friend and I am glad we took it. The resort is absolutely perfect for a relaxing time and no need to worry about anything. We will 100% go back! It felt like we knew the staff after only being there for 5 days! No matter where you turned there was a bar and food, so what else could you ask for. The resort is walking distance to 5th Ave, which is great for night life and bars/clubs, and also to the ferry to Cozumel. One day we took the ferry to Cozumel, and walked to the Cozumel Palace and used the facilities as a guest of Playacar Palace with no problems, and sat by the pool and snorkeled and drank, and was such a perk of the resort. You can also go to any of the other resorts while a guest, and they have a shuttle that goes to Moon Palace in Cancun as well.Pool Bar - Best part of the day. So nice with the pool right at the beach so you can partake in whichever you feel like. At the pool, we became friends with Perla, Berenice, and Jimmy, all amazing and super friendly, and made the day so relaxing and fun! The food and drinks were all perfect and had lunch everyday at the pool.Entertainment - They had nightly entertainment in the lobby area. The first night was a Michael Jackson impersonator, and they were amazing! The entire Entertainment Staff (Fania, Cesar, Alin, etc) were super friendly and energetic and got people to participate in the day time pool events and the night events as well.Lobby Bar - The lobby bar is great and easy access to get drinks. We made friends with the bartender, Julian, and he would come up with crazy drinks for us to try and was a lot of fun. He turned me on to a great new drink and it is my go to for Tequila now. Restaurants - Breakfast was amazing, with an egg station and they will make whatever you ask for. The woman that made the eggs (I forgot her name), was the best and made breakfast for me every morning and was delicious! Lunch was always at the pool, and perfect snacks to have while drinking. We ate at the Yucatan, Italian, Brazilian, and Mexican restaurant. The best one was the Yucatan restaurant, which is new and feels like a private dining experience, and the food was amazing. The Italian was so/so, which may have been because we left mid-dinner to see the Michael Jackson dancing, and then came back to eat after. I am sure they have good food, but it may just have been what we ordered. The Mexican restaurant was ok, nothing to write about. However, the Brazilian was not good at all. They have minimum amounts of meat, which was overcooked and dry, and they didn't have any of the appetizers at all, which is crazy to me! At one point, the one server was cooking the food for some reason. It may have been an off night, but I was expecting more, and was let down. We also did the lobster and steak dinner, which was not worth it if you paid full price, but we used the resort credits, so it made it better, but wouldn't rush out to do it. Also, it rained that night, so they moved the romantic dinner on the beach inside to the breakfast area, which didn't make it better.In the end, great resort, great location, and would come back!

  • Greg M :
Outstanding 1st Experience

My girlfriend and I chose this resort based on a friend’s recommendations; they’ve stayed at Playacar Palace several times. We wanted to break away from our workaholic lives in Las Vegas and retreat to a relaxing all-inclusive resort. The staff, resort, and weather was perfect!FRONT DESK: Fernando did a great job getting us checked-in quickly and sorted out some confusion with our free 8th night. While we were enjoying lunch, he resolved the confusion and followed up with immediately. SPA: Mercedes treated me and my girlfriend a few times throughout our vacation; massages, scrubs, facial, manicure, and pedicure. She gave me a massage better than anything I’ve ever received in Las Vegas. Definitely request for her when making your appointment. CAFÉ: The café staff definitely modeled the “what else can we do to make your meal/experience even better” level of service. Donicio provided first-rate service every day and even worked with the cooks to pack an entire lunch for us during our all day excursion to Chichen Itza. Over six hours in the shuttle and a hot and humid day – that packed lunch hit the spot! Yesenia also worked very hard to get us several things not in the buffet and on the evening menu. ASIAN RESTAURANT: Miguel did a great job taking care of us during our anniversary dinner and a few other nights. My girlfriend loves sushi and I love tepanyaki, Miguel was always quick to meet our requests and did so with a great attitude. MAYAN RESTAURANT: Ceasario was extremely respectful and considerate. He explained the dished and their ingredients thoroughly when we had questions and the pride he has for his level of service is remarkable. The location of the resort to shopping and ferry to Cozumel was extremely convenient. Playacar Palace was just what we need to rest, relax, and still take in a few activities. Thank you so much! -Greg and Mary

  • kdandow : Rochester, MN
This is my favorite resort!

My wife and I have been visiting Mexico since 2003, we've stayed a different resorts but the Playacar Palace is without a doubt my favorite! The staff is extremely friendly and helpful while they provide the best service. Playacar Palace is located next to downtown Playa del carmen which in my opinion is a perfect spot. Within minutes you can be out walking around the restaurants and shops. No need to pay for a cab to get off the resort. The resort is also close to the dock where you can get on a ferry to spend a day on Cozumel where there's a sister resort. You're allow to use the all-inclusive features at any Palace resort while staying at one. I love this place!

  • BJorgensen : Sherwood, WI
October Get Away at Playacar Palace

We returned yesterday from a 10 day vacation with friends at Playacar Palace. It was our second trip to Riviera Maya. The staff at Playacar Palace made the 10 day vacation absolutely one of our best vacations. The food was great, and the activities at the pool/beach were great. Pool side staff, Perla, Eder, Daniella, and others were very attentive. Bartenders Jose, Israel, and Abelardo went out of their way to invent drinks for us. A Green and Gold blended drink for Packer Sunday. Abelardo made sure we were served "Lambeau" hot dogs during the game at Luna lounge. Peanuts and cheese/ olive tray were outstanding! The activities/entertainment staff were fantastic. Thanks to all of the activities led by Braulio, Fania, and Aline I was able to step on the scale when I got home and didn't gain a pound! Salsa lessons, SUP lessons, water polo, water aerobics every day. The spa was a welcome surprise as I have never used these services before. Staff was very professional and friendly. Coral was an outstanding massage therapist. Waiters and hosts at the restaurants were always asking how they could serve us best. Enrique and Victor at the Cozumel Palace Mexican restaurant were extremely attentive. Miguel, Oscar and Victor were the reason we visited the Asian restaurant 3 times while we were at the Palace. Raul kicked off our week at the Italian restaurant with special drinks and dessert, Antonio and Manuel followed up with superb service when we visited the restaurant a second time. Even our send off left us feeling appreciated, with small grasshoppers made by hand for our wives by Israel at the Cafe for our final lunch, to when Jesus made them come "alive" with his amazing cricket call. Victor Manuel got us safely back to the airport with plenty of info for what to do when we return next time!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • A la carte dining at specialty restaurants
  • Snacks
  • 24 hr room service
  • Domestic & International drinks 
  • In-room mini-bar with soft drinks & beer
  • Non-motorized water sports
  • Tennis
  • Fitness facilities
  • Billiards
  • Daytime activities
  • Kids' Club
  • Nightly entertainment
  • Theme parties

Concierge Level Inclusions

Adults Only room category - no kids allowed in this category
In addition to the luxurious in-room amenities provided in all Palace guestrooms and suites, our Concierge Level includes:

  • Apple TV with Wi-Fi connection and special apps including, iTunes, Netflix and more (apps on Apple TV require guest subscription)
  • DVD and CD player
  • L'OCCITANE bath amenities
  • Aromatherapy and pillow menu
  • Two 25-minute massages at the Beach/Spa (location varies)
  • Espresso/American coffee maker
  • Alarm clock/radio/iPod dock
  • CHI hair dryer & flat iron
  • 24-hour room service from select restaurant to create a Special Menu
  • Nightly Petit Fours with your turndown service
  • Exclusive concierge phone service
  • Early check-in & late check-out (subject to availability)
  • Exclusive beach bag
  • Premium brands on the liquor dispenser
  • Oceanview

Crown Collection Inclusions

  • Welcome cocktail, cold towel service upon arrival
  • Dedicated concierge desk or telephone service
  • Late check-out upon request and based on availability
  • Nightly turn-down service
  • Bottle of wine in room upon arrival
  • Use of bathrobes and slippers during stay
  • Free safety deposit box
  • Mini-bar in room stocked daily
  • Premium bath amenities
  • A selection of 4 out of 6 in room Liquor dispensers featuring (Rum, Gin, Vodka, Whiskey, Brandy and Tequila)
  • Coffee/tea maker in room restocked daily
  • 24 hour room service
  • Unlimited a la carte dining (reservation not required)
  • Complimentary wireless high speed internet connection in rooms, meeting rooms and public areas
  • Unlimited long distance phone calls from the room to Canada & Continental US

*Amenities are subject to change without prior notice.   

  • 201 rooms
  • 1 buffet restaurant
  • 2 a la carte restaurants (Italian, Pan-Asian)
  • Snack Bar
  • 4 Bars including Lobby bar and Swim-up bar
  • Outdoor pool with kids section and swim-up bar
  • Kids Club and Playroom
  • Tennis court
  • Gym
  • Solarium
  • Gift shop
  • Spa (fee)
  • Beauty Salon (fee)
  • Wi-Fi
  • Conference facilities (fee)
  • Currency exchange
  • ATM machine
  • Doctor on call (fee)
  • Golf nearby

Crown Collection Deluxe Resortview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Double whirlpool tub
  • Balcony with table and two chairs
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (containing sodas, bottled water, juices & international/domestic beer)
  • LCD TV
  • Smart TV with satellite & Wi-Fi access
  • Purified tap water
  • Bathrobe
  • Slippers 
  • In-room safe
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • CHI bath amenities
  • CHI professional hair dryer / flat iron

Crown Collection Superior Deluxe Oceanview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Alarm clock
  • Hair dryer
  • Bathrobe
  • Slippers
  • Coffee maker
  • Satellite TV
  • Oceanview
  • 1 King or 2 Double beds
  • Double whirlpool tub
  • Liquor dispenser contains whiskey, tequila, rum & vodka 
  • LCD TV
  • Purified tap water
  • In-room safe
  • Iron & Ironing board
  • Balcony (subject to availability)
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • CHI bath amenities
  • Individually controlled air-conditioning
  • Direct dial telephone
  • Wireless Internet service
  • Turndown service
  • CHI professional hair dryer / flat iron

Crown Collection Concierge Level

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Hair dryer
  • Bathrobe
  • Slippers
  • Liquor dispenser
  • Coffee maker
  • Mini-bar
  • Turndown service
  • Satellite TV
  • 1 King bed
  • Balcony
  • Double whirlpool tub 
  • Wireless Internet service
  • Pillow menu
  • In-room safe
  • Private check-in and check-out
  • Radio alarm clock
  • Aromatherapy menu
  • Exclusive concierge service
  • CD/DVD player
  • Iron & Ironing board
  • Concierge Level is for adults only and children are not permitted
  • L'Occitane bath amenities
  • CHI professional hair dryer / flat iron

Crown Collection Superior Deluxe Partial Oceanview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Partial oceanview
  • 1 King or 2 Double beds
  • Balcony (subject to availability)
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • LCD TV
  • Satellite TV
  • Purified tap water
  • CHI bath amenities
  • Bathrobe 
  • Slippers
  • In-room safe
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • Hair dryer
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service


Cafe del Mar

Style - Buffet for breakfast, lunch, dinner

Cuisine - International


Style - a la carte for dinner

Cuisine - Italian

Casual Elegance dress code: Long pants, collared shirts & shoes required


Style - a la carte for dinner

Cuisine - Asian

Reservations required for Teppanyaki Tables (Japanese Style Grill)


Cielo Bar

Lobby bar


Swim-up bar

Snacks available from 11:00 to 18:00

Dinner: Gourmet pizzas (18:00-21:30)

Luna Lounge

Lounge bar

Wet Bar

Swim-up bar

Child Policy

Child rate applies to children ages 4-17 years, sharing the room with a minimum of 2 adults. Ages reported for children must be accurate at time of travel. Proof of age will be required upon check in. In the event that the ages of children are incorrect at time of travel, the difference in rates will be charged upon check in.
Not applicable in Concierge Level room category.   

For the Kids

  • Children's section of main pool
  • Playroom Ages 4-12
  • Games Room/Arcade Ages 4-12
  • Babysitting or child care service ($)
  • Mini Olympics
  • Sandcastle building
  • Volleyball
  • Painting
  • Video games
  • Piñata Party
  • Puppet Show
  • Play-Doh
  • Colouring time
  • Waterballoon fight
  • Picture Frame
  • Movies & Ice cream time
  • Treasure hunts
  • Face painting
  • Talent Shows
  • Make your own pirate hat


  • 2 couples massage rooms
  • 1 master suite with hydro tubs
  • 3 multi-functional treatment rooms
  • 1 Bridal suite
  • Hydrotherapy: 2 sections for men and women with hot and cold plunge pools, herbal steam room, sauna and co-ed pool with water jets


  • Massages
  • Facials
  • Scrubs
  • Wraps

Other Treatments

  • Haircut and styling
  • Make-up
  • Manicure and pedicure
  • Waxing

Stay at 1, Play at 6! - Receive unlimited access to all facilities at the Cancun sister hotels: Beach Palace, Sun Palace (couples only, 18+), Moon Palace Golf Resort, Isla Mujeres Palace (couples only, 18+) and Cozumel Palace including restaurants, bars & entertainment. Transfers not included.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Honeymoon Bonus

Honeymooners will receive:

  • A complimentary bottle of sparkling wine
  • A mini cake
  • Honeymoon dinner at select restaurants
  • 2 T-shirts
  • Breakfast in bed (upon request)
  • Guaranteed turn down service
  • Honeymooner's desk
  • Late check out until 6:00 p.m. (Upon request and subject to availability)

A 3 night minimum stay is required. Honeymoon couple must present proof of marriage within the past year. Please request at the time of booking. Inclusions subject to change.

$1500 Resort Credit

Book a vacation at Palace Resorts, you earn up to $1500 US Dollars. Resort Credits are cash back in guests folio that can be used towards rounds of golf, spa experiences etc.

Stay longer, get more cash
3 nights =$500, 4 nights = $750, 5-8 nights = $1,500 , 9-11 nights = $2,000 and 12+ nights =$2,500

Resort Credits may be applied towards:

  • Tours
  • Spa/Salon services
  • Romantic dinners
  • Diving packages
  • Golf
  • Vacation Memories photo packages
  • Palace Resorts Wedding Collection

Promotion, prices and applicable services are subject to change without notice. Resort Credit cannot be exchanged for cash, products or merchandise. There is no cash reimbursement if unused. 16% service fee applies on all products and services rendered with the Resort Credit. 

Travel Windows: Nov 01/15 - Oct 31/16

Unlimited Golf instead of Resort Credit
Choose to  receive unlimited rounds of golf for all guests in the room instead of $1,500 Resort Credit.
Unlimited Golf Package includes unlimited rounds of golf, transportation to and from the Moon Palace Spa & Golf Club, cart beverages and snacks (only at Moon Spa & Golf Club). All adults sharing the room must pay the supplement for their entire stay and cannot be sold separately. Unused golf rounds, due to weather conditions, are non refundable. No rain checks will be provided. Unlimited Golf Package applies to guest paying the adult rate. Children(13-17 years) must be booked as adults to receive the Unlimited Golf Package. Tee times can be reserved in advance at, by fax at +52 998 193-2011 or by phone at +52 998 193-2010(ext 8760 / 7 am-8 pm central). Tee times are subject to space & availability.

Additional cost for Rental Shoes and Rental Clubs. Guest will be responsible to pay a cart fee. Minimum Stay: 3 nights

Travel window: Nov 1/15 - Oct 31/16

Guests must choose their preference of either the '$1500 Resort Credit' or 'Unlimited Golf Instead of Resort Credit' at time of booking. For guest who wish to select the Unlimited Golf instead of the Resort Credit, the promo code "GOLFINSTEADOF" must appear on your hotel voucher.

Resort Location Map

  • Playacar Palace
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Playacar Palace
Bahia del Espiritu Santo Esq. Abraira de Arriva, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.