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Playacar Palace

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Playacar Palace is an incredible destination that has all of the elements of a luxury resort. They've got great nightly entertainment and amazing food choices. The service is beyond exceptional and the staff go above and beyond with whatever it is that you need. The location of the resort is perfect too, as it lies within the heart of the Riviera Maya. It isn't a far commute or walk to the nearest beach, market place, or shopping center. This is a definite must-go if you're in the Riviera Maya.


Overview

This intimate and luxurious resort is set in the exclusive Playacar Hotel Zone in the heart of Playa del Carmen. It features 201 beautifully appointed rooms, all with double Jacuzzi, 24 hour room service, excellent dining services, a beautiful pool with a swim up bar, and exquisite bars and lounges with views to the stunning Caribbean Sea and Cozumel Island. Take the opportunity to experience a soothing escape at the state-of-the-art Spa facility, or a round of golf on the 18-hole golf course at the Playacar Spa & Golf Club located just a stroll away.

Location: Beachfront, within walking distance to Playa del Carmen, 50 minutes to Cancun, 40 minutes from the airport.


Highlights
  • Close to Playa del Carmen
  • Expansive white sand beach 
  • 24 Hour Room Service included
  • Great kids activities
  • Spa with hydrotherapy treatments
  • Wireless internet

tripadvisor Traveler Reviews
  • 827linda : Meridian, Idaho
Beautiful oceanside resort!

Playacar Palace, an all-inclusive resort, was like a dream come true for my daughter and me! The resort is relatively small -- between 200 - 300 rooms, but every room has an ocean view, which is simply gorgeous, and my daughter and I loved the fact that it was smaller and more intimate than many others in Cancun and the Playa del Carmen area. The entire staff, including maids, waiters, concierge, etc., was superb and could not be friendlier or more accommodating. Abigail and Edmund were two of our favorites and helped answer all of our questions. Our room was fabulous and was kept immaculately clean. The fridge was kept filled with juice, sodas, beer and water. There was also a cabinet filled with several varieties of liquor that was self-serve. Beds were extremely comfortable, and the in-room spa was quite nice. We also had 24-hour room service, so we took advantage of beautifully prepared desserts in the late evening and delicious breakfasts a couple of mornings when we were feeling lazy. The on-site restaurants we ate in, including Japanese, Italian, the all-day buffet and an outdoor restaurant, were just superb as well! There is also a wonderful poolside bar and "snack bar". There is fun entertainment every evening in the resort lobby, which also includes a full bar that is open all day. One of my favorite activities was getting a facial at the resort's GORGEOUS spa! I was so relaxed and comfortable that I fell asleep -- what luxury!!! The resort is SO conveniently located to the ferries that go to Cozumel, which we could also see from our room. We walked only about a block to the ferry landing. There was also a new, modern open-air shopping mall about two blocks from the resort and then several streets of more traditional shops.I highly recommend this beautiful resort to families, couples or friends!

  • SelenaBartlett : Hampshire, UK
Fabulous hotel - we'll be back!

This will be long - apologies in advance.We stayed for 14 nights through Virgin Holidays. The transfer from the airport was good and checking in was easy.They upgraded our sand suite to a governor suite - this was very nice of them and we really appreciated it.The food:Good choices at the buffet for breakfast, lunch and dinner (although I must admit to feeling as though the choices were reduced as they headed towards the closure for the refurbishments).The the other restaurants were great, we visited the Italian and Japanese at least 3 times each. The Brazilian was OK, but the wait for each food item to come seemed long and as it was outside it was too hot for us.We had the romantic dinner on the beach - the flight to Mexico is worth it just for that meal - we ate as the moon's reflections bounced off the waves and it felt like we were the only people on the beach that evening.Room:Our governor suite was great. There was a separate part for us and our kids (aged 9 and 15) with a TV and fridge each. The alcohol in the room is an odd thing to get used to (as is the jacuzzi), but I think it's a cultural gap on our part.Pool:The early morning is a great time to walk along the shoreline and to sit and read quietly by the pool side (or chat to others who get up early too). I became (for the first time) one of the annoying people who placed towels early to guarantee a spot by the pool. This needs to be down in order to get a place as there is limited seating by the pool. The afternoons can get noisy by the pool as the entertainment staff put the music on very loudly and the games are carried out loudly too. I did find it annoying, but they do a great job trying to cater for all audiences, so it's worth bearing that in mind.Playroom:The staff are amazing and work so hard to keep the children entertained. They really helped make my son's holiday memorable for him. The ladies there smiled and played all day long and even spent time with the children in the bars in the evening when off duty - truly professional and they clearly love the children they have been looking after. Overall:We had a great experience there and the fabulous staff did all they could to make our holiday. Staff in particular I'd like to mention are as follows: Nataly Lisea - she seemed to always be in reception waiting to hello people and I don't know if she's a high level employee (she was able to arrange things for us), but she is typical of the hard working staff who smile and go out of their way to ensure guests are happy and well looked after.Olivia - the hostess at the buffet/Italian/where've she needs to be - she too was professional and not only remembered we had a table preference, but always had a smile and indulged us practising our Spanish. Braulio and Rodolfo and the lady with the short hair by the pool made the days and evening enjoyable with their passion for entertainment.There was one bar man, Alejandro who remembered my drink order and was great too.We are aiming to return in two years (hopefully), but definitely in four years time as it will be our 25th wedding anniversary and I can't think of a better place to stay.

  • OUJanZanesville : Zanesville
Wonderful Vacation at Playacar Palace!

We had a fantastic time! The activities, the restaurants, the proximity to 5th Avenue and the Pier, the beach and pool, the incredible staff -- all around great time! Highly recommend! The Asian restaurant was a real favorite - it was incredible and they were so great about bringing you items to try that you hadn't even ordered. The Brazilian was great, too, and the waiter was just wonderful about assisting our daughter with her Spanish, which she thoroughly enjoyed and appreciated! The entertainment staff were great -- kept us busy and entertained all day and through the evening, too. Our girls enjoyed the paddle boarding, tennis court was a short walk off the resort, but great. All of the staff was very attentive. The food at the pool bar was awesome, too, and should not be missed!

  • R2985ROandrewd : Asheville, North Carolina
Playacar review

Overall very good, was a bit expensive compared to other Palace and Hard Rock resorts we've been too. The pool was small and given there are so many children, an adults only area/pool would be nice. There was no way to escape the screaming, crying, splashing children.

  • dixiebell13 : Covington, Louisiana
The perfect beach, the perfect location, wonderful resort

Wow what a wonderful trip. Everything was perfect! First of all I must thank the staff! Tania our DC was awesome. Abbalardo. Josefina, Edwardo and Jonathon made us feel so special. Yiar at Italian was the best waitor we have ever had!, Liurdes best massage ever, and Paola at the pool. I did not get the activity director at the pools name but he was awesome. I must recommend the show Alkamia where Francisco and Rahul made us feel so special. The porter Manuel made us feel welcome from arrival and again at departure. Finally I cannot say enough about Antonio the waiter at our private dinner and the sommelier Leonel was fantastic!!!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • A la carte dining at specialty restaurants
  • Snacks
  • 24 hr room service
  • Domestic & International drinks 
  • In-room mini-bar with soft drinks & beer
  • Non-motorized water sports
  • Tennis
  • Fitness facilities
  • Billiards
  • Daytime activities
  • Kids' Club
  • Nightly entertainment
  • Theme parties

Concierge Level Inclusions

Adults Only room category - no kids allowed in this category
In addition to the luxurious in-room amenities provided in all Palace guestrooms and suites, our Concierge Level includes:

  • Apple TV with Wi-Fi connection and special apps including, iTunes, Netflix and more (apps on Apple TV require guest subscription)
  • DVD and CD player
  • L'OCCITANE bath amenities
  • Aromatherapy and pillow menu
  • Two 25-minute massages at the Beach/Spa (location varies)
  • Espresso/American coffee maker
  • Alarm clock/radio/iPod dock
  • CHI hair dryer & flat iron
  • 24-hour room service from select restaurant to create a Special Menu
  • Nightly Petit Fours with your turndown service
  • Exclusive concierge phone service
  • Early check-in & late check-out (subject to availability)
  • Exclusive beach bag
  • Premium brands on the liquor dispenser
  • Oceanview

Crown Collection Inclusions

  • Welcome cocktail, cold towel service upon arrival
  • Dedicated concierge desk or telephone service
  • Late check-out upon request and based on availability
  • Nightly turn-down service
  • Bottle of wine in room upon arrival
  • Use of bathrobes and slippers during stay
  • Free safety deposit box
  • Mini-bar in room stocked daily
  • Premium bath amenities
  • A selection of 4 out of 6 in room Liquor dispensers featuring (Rum, Gin, Vodka, Whiskey, Brandy and Tequila)
  • Coffee/tea maker in room restocked daily
  • 24 hour room service
  • Unlimited a la carte dining (reservation not required)
  • Complimentary wireless high speed internet connection in rooms, meeting rooms and public areas
  • Unlimited long distance phone calls from the room to Canada & Continental US

*Amenities are subject to change without prior notice.   

  • 201 rooms
  • 1 buffet restaurant
  • 2 a la carte restaurants (Italian, Pan-Asian)
  • Snack Bar
  • 4 Bars including Lobby bar and Swim-up bar
  • Outdoor pool with kids section and swim-up bar
  • Kids Club and Playroom
  • Tennis court
  • Gym
  • Solarium
  • Gift shop
  • Spa (fee)
  • Beauty Salon (fee)
  • Wi-Fi
  • Conference facilities (fee)
  • Currency exchange
  • ATM machine
  • Doctor on call (fee)
  • Golf nearby

Crown Collection Deluxe Resortview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Double whirlpool tub
  • Balcony with table and two chairs
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (containing sodas, bottled water, juices & international/domestic beer)
  • LCD TV
  • Smart TV with satellite & Wi-Fi access
  • Purified tap water
  • Bathrobe
  • Slippers 
  • In-room safe
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • CHI bath amenities
  • CHI professional hair dryer / flat iron

Crown Collection Superior Deluxe Oceanview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Alarm clock
  • Hair dryer
  • Bathrobe
  • Slippers
  • Coffee maker
  • Satellite TV
  • Oceanview
  • 1 King or 2 Double beds
  • Double whirlpool tub
  • Liquor dispenser contains whiskey, tequila, rum & vodka 
  • LCD TV
  • Purified tap water
  • In-room safe
  • Iron & Ironing board
  • Balcony (subject to availability)
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • CHI bath amenities
  • Individually controlled air-conditioning
  • Direct dial telephone
  • Wireless Internet service
  • Turndown service
  • CHI professional hair dryer / flat iron

Crown Collection Concierge Level

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Hair dryer
  • Bathrobe
  • Slippers
  • Liquor dispenser
  • Coffee maker
  • Mini-bar
  • Turndown service
  • Satellite TV
  • 1 King bed
  • Balcony
  • Double whirlpool tub 
  • Wireless Internet service
  • Pillow menu
  • In-room safe
  • Private check-in and check-out
  • Radio alarm clock
  • Aromatherapy menu
  • Exclusive concierge service
  • CD/DVD player
  • Iron & Ironing board
  • Concierge Level is for adults only and children are not permitted
  • L'Occitane bath amenities
  • CHI professional hair dryer / flat iron

Crown Collection Superior Deluxe Partial Oceanview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Partial oceanview
  • 1 King or 2 Double beds
  • Balcony (subject to availability)
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • LCD TV
  • Satellite TV
  • Purified tap water
  • CHI bath amenities
  • Bathrobe 
  • Slippers
  • In-room safe
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • Hair dryer
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service

Restaurants

Cafe del Mar

  • Buffet for breakfast, lunch, dinner
  • International

Terrazza

  • a la carte for dinner
  • Italian
  • Casual Elegance dress code: Long pants, collared shirts & shoes required

Momonohana

  • a la carte for dinner
  • Asian cuisine
  • Reservations required for Teppanyaki Tables (Japanese Style Grill)

Bars

  • Cielo Lobby bar
  • Aquabar Swim-up bar
  • Luna Lounge
  • Wet Bar Swim-up bar

Child Policy

Child rate applies to children ages 4-17 years, sharing the room with a minimum of 2 adults. Ages reported for children must be accurate at time of travel. Proof of age will be required upon check in. In the event that the ages of children are incorrect at time of travel, the difference in rates will be charged upon check in.
Not applicable in Concierge Level room category.   

For the Kids

  • Children's section of main pool
  • Playroom Ages 4-12
  • Games Room/Arcade Ages 4-12
  • Babysitting or child care service ($)
  • Mini Olympics
  • Sandcastle building
  • Volleyball
  • Painting
  • Video games
  • Piñata Party
  • Puppet Show
  • Play-Doh
  • Colouring time
  • Waterballoon fight
  • Picture Frame
  • Movies & Ice cream time
  • Treasure hunts
  • Face painting
  • Talent Shows
  • Make your own pirate hat

Facilities

  • 2 couples massage rooms
  • 1 master suite with hydro tubs
  • 3 multi-functional treatment rooms
  • 1 Bridal suite
  • Hydrotherapy: 2 sections for men and women with hot and cold plunge pools, herbal steam room, sauna and co-ed pool with water jets

Treatments

  • Massages
  • Facials
  • Scrubs
  • Wraps

Other Treatments

  • Haircut and styling
  • Make-up
  • Manicure and pedicure
  • Waxing

Stay at 1, Play at 6! - Receive unlimited access to all facilities at the Cancun sister hotels: Beach Palace, Sun Palace (couples only, 18+), Moon Palace Golf Resort, Isla Mujeres Palace (couples only, 18+) and Cozumel Palace including restaurants, bars & entertainment. Transfers not included.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Honeymoon Bonus

Honeymooners will receive:

  • A complimentary bottle of sparkling wine
  • A mini cake
  • Honeymoon dinner at select restaurants
  • 2 T-shirts
  • Breakfast in bed (upon request)
  • Guaranteed turn down service
  • Honeymooner's desk
  • Late check out until 6:00 p.m. (Upon request and subject to availability)

A 3 night minimum stay is required. Honeymoon couple must present proof of marriage within the past year. Please request at the time of booking. Inclusions subject to change.

$1500 Resort Credit

Book a vacation at Palace Resorts, you earn up to $1500 US Dollars. Resort Credits are cash back in guests folio that can be used towards rounds of golf, spa experiences etc.

Stay longer, get more cash
3 nights =$500, 4 nights = $750, 5-8 nights = $1,500 , 9-11 nights = $2,000 and 12+ nights =$2,500

Resort Credits may be applied towards:

  • Tours
  • Spa/Salon services
  • Romantic dinners
  • Diving packages
  • Golf
  • Vacation Memories photo packages
  • Palace Resorts Wedding Collection

Promotion, prices and applicable services are subject to change without notice. Resort Credit cannot be exchanged for cash, products or merchandise. There is no cash reimbursement if unused. 16% service fee applies on all products and services rendered with the Resort Credit. 

Travel Windows: Nov 01/15 - Oct 31/16

Unlimited Golf instead of Resort Credit
Choose to  receive unlimited rounds of golf for all guests in the room instead of $1,500 Resort Credit.
Unlimited Golf Package includes unlimited rounds of golf, transportation to and from the Moon Palace Spa & Golf Club, cart beverages and snacks (only at Moon Spa & Golf Club). All adults sharing the room must pay the supplement for their entire stay and cannot be sold separately. Unused golf rounds, due to weather conditions, are non refundable. No rain checks will be provided. Unlimited Golf Package applies to guest paying the adult rate. Children(13-17 years) must be booked as adults to receive the Unlimited Golf Package. Tee times can be reserved in advance at teetimes@palaceresorts.com, by fax at +52 998 193-2011 or by phone at +52 998 193-2010(ext 8760 / 7 am-8 pm central). Tee times are subject to space & availability.

Additional cost for Rental Shoes and Rental Clubs. Guest will be responsible to pay a cart fee. Minimum Stay: 3 nights

Travel window: Nov 1/15 - Oct 31/16

Guests must choose their preference of either the '$1500 Resort Credit' or 'Unlimited Golf Instead of Resort Credit' at time of booking. For guest who wish to select the Unlimited Golf instead of the Resort Credit, the promo code "GOLFINSTEADOF" must appear on your hotel voucher.

Resort Location Map


  • Playacar Palace
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Playacar Palace
Bahia del Espiritu Santo Esq. Abraira de Arriva, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.