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Playacar Palace

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Playacar Palace is an incredible destination that has all of the elements of a luxury resort. They've got great nightly entertainment and amazing food choices. The service is beyond exceptional and the staff go above and beyond with whatever it is that you need. The location of the resort is perfect too, as it lies within the heart of the Riviera Maya. It isn't a far commute or walk to the nearest beach, market place, or shopping center. This is a definite must-go if you're in the Riviera Maya.


Overview

This intimate and luxurious resort is set in the exclusive Playacar Hotel Zone in the heart of Playa del Carmen. It features 201 beautifully appointed rooms, all with double Jacuzzi, 24 hour room service, excellent dining services, a beautiful pool with a swim up bar, and exquisite bars and lounges with views to the stunning Caribbean Sea and Cozumel Island. Take the opportunity to experience a soothing escape at the state-of-the-art Spa facility, or a round of golf on the 18-hole golf course at the Playacar Spa & Golf Club located just a stroll away.

Location: Beachfront, within walking distance to Playa del Carmen, 50 minutes to Cancun, 40 minutes from the airport.


Highlights
  • Close to Playa del Carmen
  • Expansive white sand beach¬†
  • 24 Hour Room Service included
  • Great kids activities
  • Spa with hydrotherapy treatments
  • Wireless internet

tripadvisor Traveler Reviews
  • michigan48 : Livonia, Michigan
LOCATION LOCATION LOCATION

Excellent place , food, service, room. Everything was great. First time we stayed here. We have stayed down the beach at the Riu Palace Riviera Maya many times. We were looking for a change and we walked by the Playacar Palace many times and decided to give it a try. It was a great decision. Location is perfect if you like to walk into town as much as we do. We loved everything about the place, especially our room location right on the beach.

  • Donn L :
Fantastic Staff!!

My family, 4 couples, just returned home after 7 nights at Playacar Palace. The employees where fantastic, they were friendly, helpful and pleasant to be around. I wrote down several employees names but our experience was that they all did a great job. From check in to check out, bar tenders, wine sommelier, cooks, chefs, waiters, waitress's, cleaning staff, vacation planners to spa staff, they all did a great job with a smile on their face. Whoever does the hiring and training has done an excellent job. I was told the hotel was going to be refurbished and would be closed from August to November so be sure and check with the hotel before making reservations. Overall our room and the property itself was fine but a makeover will make the property that much more appealing. We really liked the location of the hotel, close to town and next to the ferry dock to Cozumel.

  • natdelatorre31 : Simi Valley, California
Nice place, great location

My husband and I are Palace members and decided after getting married a year ago at Moon Palace Resort (amaaaazing resort) that it would be great to stay at a different Palace resort with a beach and nightlife close-by. So glad we stayed here... we were a walk away from the ferry which took us to Cozumel and a walk from 5th Ave which has a lot of bars/restaurants and shopping. Because it's a smaller hotel (200 rooms vs. 2,000 rooms) we knew the atmosphere would be less like Disneyland. Pros: The workers... especially Eder (pool/beach waiter)- he was so nice and down to earth. Bartenders (night time) Raul and Francisco (main lobby bar)- great guys... talk about working hard and making people very happy with their beverages... even the little ones with their "limonada" requests! Lol... so cute!! Reyna (waitress at the main lobby bar) was super sweet and very attentive! The last night we were there my hubby was able to get reservations at the Japanese restaurant (hibachi)- we got Antonio as our waiter and he was awesome... funny and had a great attitude! By the way, the presentation given by Victor the chef was outstanding! We ate it all! So yummy!!!The AWE spa- though it's smaller than the Moon Palace spa, let me tell you it's still quite the experience. Love it!!! Cons: Obviously this hotel will be getting renovated in a few months... so yes the pool needs some repair, but we still enjoyed it.Wish this place had an actual nightclub or pub with live music every night... but it's not bad considering the location is right on 5th Ave! So our first night we tried ordering room service at about 12am... but soon ran into the issue with the Smart TV (which the menu and ordering function is on) and couldn't access it due to an internet issue. Fortunately, after calling 3 times to get the issue addressed we were told they couldn't fix it until the next day. Therefore, they were able to read us the menu and our order was placed. (Small hiccup I know) ūüėŹCan't wait for the remodel/upgrade to be done... and hopefully we'll be back! ūü§ěūüŹľ

  • JSzulewski : North Wildwood, New Jersey
Destination Wedding Hosts

A couple of weeks back our son got married in Playa and the Palace hosted the 80 plus guests. Before I go any further I have to give Mara the credit for pulling this off, having to deal with all of the crazy things that come up with a group of this size. She's a pro! The property is top shelf with a location second to none. Our group was in the pool area all day with great food and beverage service along with entertainment. But it was the special events they hosted that really put it over the top. We had a welcome party on the second floor piazza looking out on the beach and the water; music, lighting, good food and drinks. The morning after the actual wedding we had a brunch, for those that could make it, in their just gorgeous Italian restaurant. Two stories high with an incredible wine rack. All in all we couldn't have asked for anything more and highly recommend the property, and Mara, for anyone looking for a group stay.

  • Loreto C : Montreal
Good service, however not a 4 or 5 star resort.

Friendly staff, facilities are dated and in need of an overhaul. The resort is closing in August for renovations, hopefully that'll help. The lunch options get boring after 2-3 days. Although resort credits are nice, some of the activities are not worth their sticker price. We were quite disappointed to discover that the concierge level rooms don't actually have a concierge.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • A la carte dining at specialty restaurants
  • Snacks
  • 24 hr room service
  • Domestic & International drinks¬†
  • In-room mini-bar with soft drinks & beer
  • Non-motorized water sports
  • Tennis
  • Fitness facilities
  • Billiards
  • Daytime activities
  • Kids' Club
  • Nightly entertainment
  • Theme parties

Concierge Level Inclusions

Adults Only room category - no kids allowed in this category
In addition to the luxurious in-room amenities provided in all Palace guestrooms and suites, our Concierge Level includes:

  • Apple TV with Wi-Fi connection and special apps including, iTunes, Netflix and more (apps on Apple TV require guest subscription)
  • DVD and CD player
  • L'OCCITANE bath amenities
  • Aromatherapy and pillow menu
  • Two 25-minute massages at the Beach/Spa (location varies)
  • Espresso/American coffee maker
  • Alarm clock/radio/iPod dock
  • CHI hair dryer & flat iron
  • 24-hour room service from select restaurant to create a Special Menu
  • Nightly Petit Fours with your turndown service
  • Exclusive concierge phone service
  • Early check-in & late check-out (subject to availability)
  • Exclusive beach bag
  • Premium brands on the liquor dispenser
  • Oceanview

Crown Collection Inclusions

  • Welcome cocktail, cold towel service upon arrival
  • Dedicated concierge desk or telephone service
  • Late check-out upon request and based on availability
  • Nightly turn-down service
  • Bottle of wine in room upon arrival
  • Use of bathrobes and slippers during stay
  • Free safety deposit box
  • Mini-bar in room stocked daily
  • Premium bath amenities
  • A selection of 4 out of 6 in room Liquor dispensers featuring (Rum, Gin, Vodka, Whiskey, Brandy and Tequila)
  • Coffee/tea maker in room restocked daily
  • 24 hour room service
  • Unlimited a la carte dining (reservation not required)
  • Complimentary wireless high speed internet connection in rooms, meeting rooms and public areas
  • Unlimited long distance phone calls from the room to Canada & Continental US

*Amenities are subject to change without prior notice.   

  • 201 rooms
  • 1 buffet restaurant
  • 2 a la carte restaurants (Italian, Pan-Asian)
  • Snack Bar
  • 4 Bars including Lobby bar and Swim-up bar
  • Outdoor pool with kids section and swim-up bar
  • Kids Club and Playroom
  • Tennis court
  • Gym
  • Solarium
  • Gift shop
  • Spa (fee)
  • Beauty Salon (fee)
  • Wi-Fi
  • Conference facilities (fee)
  • Currency exchange
  • ATM machine
  • Doctor on call (fee)
  • Golf nearby

Crown Collection Deluxe Resortview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Double whirlpool tub
  • Balcony with table and two chairs
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (containing sodas, bottled water, juices & international/domestic beer)
  • LCD TV
  • Smart TV with satellite & Wi-Fi access
  • Purified tap water
  • Bathrobe
  • Slippers¬†
  • In-room safe
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • CHI bath amenities
  • CHI professional hair dryer / flat iron

Crown Collection Superior Deluxe Oceanview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Alarm clock
  • Hair dryer
  • Bathrobe
  • Slippers
  • Coffee maker
  • Satellite TV
  • Oceanview
  • 1 King or 2 Double beds
  • Double whirlpool tub
  • Liquor dispenser contains whiskey, tequila, rum & vodka¬†
  • LCD TV
  • Purified tap water
  • In-room safe
  • Iron & Ironing board
  • Balcony (subject to availability)
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • CHI bath amenities
  • Individually controlled air-conditioning
  • Direct dial telephone
  • Wireless Internet service
  • Turndown service
  • CHI professional hair dryer / flat iron

Crown Collection Concierge Level

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Hair dryer
  • Bathrobe
  • Slippers
  • Liquor dispenser
  • Coffee maker
  • Mini-bar
  • Turndown service
  • Satellite TV
  • 1 King bed
  • Balcony
  • Double whirlpool tub¬†
  • Wireless Internet service
  • Pillow menu
  • In-room safe
  • Private check-in and check-out
  • Radio alarm clock
  • Aromatherapy menu
  • Exclusive concierge service
  • CD/DVD player
  • Iron & Ironing board
  • Concierge Level is for adults only and children are not permitted
  • L'Occitane bath amenities
  • CHI professional hair dryer / flat iron

Crown Collection Superior Deluxe Partial Oceanview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Partial oceanview
  • 1 King or 2 Double beds
  • Balcony (subject to availability)
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • LCD TV
  • Satellite TV
  • Purified tap water
  • CHI bath amenities
  • Bathrobe¬†
  • Slippers
  • In-room safe
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • Hair dryer
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service

Restaurants

Cafe del Mar

  • Buffet for breakfast, lunch, dinner
  • International

Terrazza

  • a la carte for dinner
  • Italian
  • Casual Elegance dress code: Long pants, collared shirts & shoes required

Momonohana

  • a la carte for dinner
  • Asian cuisine
  • Reservations required for Teppanyaki Tables (Japanese Style Grill)

Bars

  • Cielo Lobby bar
  • Aquabar Swim-up bar
  • Luna Lounge
  • Wet Bar Swim-up bar

Child Policy

Child rate applies to children ages 4-17 years, sharing the room with a minimum of 2 adults. Ages reported for children must be accurate at time of travel. Proof of age will be required upon check in. In the event that the ages of children are incorrect at time of travel, the difference in rates will be charged upon check in.
Not applicable in Concierge Level room category.   

For the Kids

  • Children's section of main pool
  • Playroom Ages 4-12
  • Games Room/Arcade Ages 4-12
  • Babysitting or child care service ($)
  • Mini Olympics
  • Sandcastle building
  • Volleyball
  • Painting
  • Video games
  • Pi√Īata Party
  • Puppet Show
  • Play-Doh
  • Colouring time
  • Waterballoon fight
  • Picture Frame
  • Movies & Ice cream time
  • Treasure hunts
  • Face painting
  • Talent Shows
  • Make your own pirate hat

Facilities

  • 2 couples¬†massage rooms
  • 1 master suite with hydro tubs
  • 3 multi-functional treatment rooms
  • 1 Bridal suite
  • Hydrotherapy:¬†2 sections for men and women with hot and cold plunge pools, herbal steam room, sauna and co-ed pool with water jets

Treatments

  • Massages
  • Facials
  • Scrubs
  • Wraps

Other Treatments

  • Haircut and styling
  • Make-up
  • Manicure and pedicure
  • Waxing

Stay at 1, Play at 6! - Receive unlimited access to all facilities at the Cancun sister hotels: Beach Palace, Sun Palace (couples only, 18+), Moon Palace Golf Resort, Isla Mujeres Palace (couples only, 18+) and Cozumel Palace including restaurants, bars & entertainment. Transfers not included.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Honeymoon Bonus

Honeymooners will receive:

  • A complimentary bottle of sparkling wine
  • A mini cake
  • Honeymoon dinner at select restaurants
  • 2 T-shirts
  • Breakfast in bed (upon request)
  • Guaranteed turn down service
  • Honeymooner's desk
  • Late check out until 6:00 p.m. (Upon request and subject to availability)

A 3 night minimum stay is required. Honeymoon couple must present proof of marriage within the past year. Please request at the time of booking. Inclusions subject to change.

$1500 Resort Credit

Book a vacation at Palace Resorts, you earn up to $1500 US Dollars. Resort Credits are cash back in guests folio that can be used towards rounds of golf, spa experiences etc.

Stay longer, get more cash
3 nights =$500, 4 nights = $750, 5-8 nights = $1,500 , 9-11 nights = $2,000 and 12+ nights =$2,500

Resort Credits may be applied towards:

  • Tours
  • Spa/Salon services
  • Romantic dinners
  • Diving packages
  • Golf
  • Vacation Memories photo packages
  • Palace Resorts Wedding Collection

Promotion, prices and applicable services are subject to change without notice. Resort Credit cannot be exchanged for cash, products or merchandise. There is no cash reimbursement if unused. 16% service fee applies on all products and services rendered with the Resort Credit. 

Travel Windows: Nov 01/15 - Oct 31/16

Unlimited Golf instead of Resort Credit
Choose to  receive unlimited rounds of golf for all guests in the room instead of $1,500 Resort Credit.
Unlimited Golf Package includes unlimited rounds of golf, transportation to and from the Moon Palace Spa & Golf Club, cart beverages and snacks (only at Moon Spa & Golf Club). All adults sharing the room must pay the supplement for their entire stay and cannot be sold separately. Unused golf rounds, due to weather conditions, are non refundable. No rain checks will be provided. Unlimited Golf Package applies to guest paying the adult rate. Children(13-17 years) must be booked as adults to receive the Unlimited Golf Package. Tee times can be reserved in advance at teetimes@palaceresorts.com, by fax at +52 998 193-2011 or by phone at +52 998 193-2010(ext 8760 / 7 am-8 pm central). Tee times are subject to space & availability.

Additional cost for Rental Shoes and Rental Clubs. Guest will be responsible to pay a cart fee. Minimum Stay: 3 nights

Travel window: Nov 1/15 - Oct 31/16

Guests must choose their preference of either the '$1500 Resort Credit' or 'Unlimited Golf Instead of Resort Credit' at time of booking. For guest who wish to select the Unlimited Golf instead of the Resort Credit, the promo code "GOLFINSTEADOF" must appear on your hotel voucher.

Resort Location Map


  • Playacar Palace
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Playacar Palace
Bahia del Espiritu Santo Esq. Abraira de Arriva, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.