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Playacar Palace

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Playacar Palace is an incredible destination that has all of the elements of a luxury resort. They've got great nightly entertainment and amazing food choices. The service is beyond exceptional and the staff go above and beyond with whatever it is that you need. The location of the resort is perfect too, as it lies within the heart of the Riviera Maya. It isn't a far commute or walk to the nearest beach, market place, or shopping center. This is a definite must-go if you're in the Riviera Maya.


Overview

This intimate and luxurious resort is set in the exclusive Playacar Hotel Zone in the heart of Playa del Carmen. It features 201 beautifully appointed rooms, all with double Jacuzzi, 24 hour room service, excellent dining services, a beautiful pool with a swim up bar, and exquisite bars and lounges with views to the stunning Caribbean Sea and Cozumel Island. Take the opportunity to experience a soothing escape at the state-of-the-art Spa facility, or a round of golf on the 18-hole golf course at the Playacar Spa & Golf Club located just a stroll away.

Location: Beachfront, within walking distance to Playa del Carmen, 50 minutes to Cancun, 40 minutes from the airport.


Highlights
  • Close to Playa del Carmen
  • Expansive white sand beach 
  • 24 Hour Room Service included
  • Great kids activities
  • Spa with hydrotherapy treatments
  • Wireless internet

tripadvisor Traveler Reviews
  • BuzzinaroundSandy : Sonora, California
Wonderful property for the right trip.

Second stay at Playacar Palace. This is a wonderful resort with a beautiful pool, beach, and rooms. Plenty of restaurants to choose from, lots of activities during the day and events at night. The location is two minutes from 5th Avenue where all the nightlife, shopping, and action is. Also, two minutes from the ferry to Cozumel. We came here after a week at the adults only Sun Palace so the activity level took some getting used to but probably very welcome for families with kids and younger couples. Walk on the beach away from town and you can go forever on beautiful white sand beaches with private residences and resorts along the way.There is a nice gym and the ability to play tennis at a nearby facility. Very nice spa with steam, sauna, Jacuzzi, could plunge, etc. Massages are moderate in their approach - I like it more firm but this probably suits more clients. One major problem here is that the better pool and beach chairs are taken by 7:00 or so in the morning. People get 4 or 6 towels, come out early and reserve lounge chairs for all day. I watched it from my room deck and then noticed many of those chairs unused but locked up with towels/books etc. for hours. Kind of a bummer. They post a sign that they will remove after an hour but they have no intention of doing so. We have stayed at Playacar, Sun, Cozumel, and Isla Mujeres Palace resorts. All are nice and the service is good at all. However, I must say the service at Playacar both times has been a notch below. Just don't seem as friendly or as willing to go the extra mile. Still wonderful though..The elevator at one end or the resort was broken the majority of our stay - we were OK with walking the stairs but I heard others not quite as OK with it.

  • Darnold32 : Osseo, Minnesota
Luna Bar

Luna Bar was awesome with great bartenders, came every night before the bars and it was so much fun we didn't even want to go to the actual bars in town. The creativity of the bartenders when it can to others was second to none. Highly recommend this resort and mainly this part of this to all.

  • Raymond W : South Burlington, Vermont
Another day in Paradise

Thanks to the best staff in the Palace chain, our vacation was pleasant and relaxing. I said to a breakfast waiter Edgar I was surprised that Charron were never offered.at our afternoon meal a heaping plate of Charron was presented at our table. Muchas gracias Edgar. I would also like to thank Ayanei, Pastor, Yesenia, Artemio, Sarait, Olivia, Sharoon, Francis, Diego, Donicio.

  • Bethanyvp : New York City, New York
Love this place !

This resort is always booked up!! And now I know why!!! I love this palace. Ok first of all we love Mexico and love palace resorts. Playacar palace satisfied our needs. The beach is amazing and you can't beat 5th ave shopping. I found great pair of sunglasses at a store called Solaris. ( orange store front) FYI It's a small resort that's why we love it!! We usually go for adults only butttttt you can still find space away from people and kids at this resort. Our favorite restaurant are Italian and NOW the new Mayan restaurant "La nah" it's intimate, authentic Mayan food, and best of all adults only. The chef Angel made the best fresh tacos, fish and this one dish called Panuchos. The portions are small FYI so if your in beast mode don't come here for dinner.. I personally loved it all! Elvia the waitress and the other waiter I forgot his name were very helpful and friendly. I love this resort! ๐Ÿ˜๐Ÿ˜๐Ÿ˜

  • Jenna N :
Best Trip Ever!

I traveled to Mexico with my family and stayed at the Playacar Palace. Let me first say that the staff was absolutely wonderful! They went above and beyond with everything they did. They remembered our names, our drink orders and were always smiling and friendly. My sister has food allergies and they remembered to take care of her at every meal without reminder. They truly made the experience a special one during our entire stay! Silvia, Eder, Benito, Abelardo, Perla, Nora, Braulio a special thanks to you! They were amazing and we left feeling like we made new friends.The resort itself was big enough to explore yet very intimate. It was clean, well stocked, comfortable beds and amazing view of the ocean with beautiful sunrises. You are close to anything...ferry to Cozumel, 5th Ave shopping and food and easy drive to attractions in under an hour. Would highly recommend this place to anyone looking for a relaxing, yet extremely fun get away.I cannot say enough about the staff and I will definitely be back!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • A la carte dining at specialty restaurants
  • Snacks
  • 24 hr room service
  • Domestic & International drinks 
  • In-room mini-bar with soft drinks & beer
  • Non-motorized water sports
  • Tennis
  • Fitness facilities
  • Billiards
  • Daytime activities
  • Kids' Club
  • Nightly entertainment
  • Theme parties

Concierge Level Inclusions

Adults Only room category - no kids allowed in this category
In addition to the luxurious in-room amenities provided in all Palace guestrooms and suites, our Concierge Level includes:

  • Apple TV with Wi-Fi connection and special apps including, iTunes, Netflix and more (apps on Apple TV require guest subscription)
  • DVD and CD player
  • L'OCCITANE bath amenities
  • Aromatherapy and pillow menu
  • Two 25-minute massages at the Beach/Spa (location varies)
  • Espresso/American coffee maker
  • Alarm clock/radio/iPod dock
  • CHI hair dryer & flat iron
  • 24-hour room service from select restaurant to create a Special Menu
  • Nightly Petit Fours with your turndown service
  • Exclusive concierge phone service
  • Early check-in & late check-out (subject to availability)
  • Exclusive beach bag
  • Premium brands on the liquor dispenser
  • Oceanview

Crown Collection Inclusions

  • Welcome cocktail, cold towel service upon arrival
  • Dedicated concierge desk or telephone service
  • Late check-out upon request and based on availability
  • Nightly turn-down service
  • Bottle of wine in room upon arrival
  • Use of bathrobes and slippers during stay
  • Free safety deposit box
  • Mini-bar in room stocked daily
  • Premium bath amenities
  • A selection of 4 out of 6 in room Liquor dispensers featuring (Rum, Gin, Vodka, Whiskey, Brandy and Tequila)
  • Coffee/tea maker in room restocked daily
  • 24 hour room service
  • Unlimited a la carte dining (reservation not required)
  • Complimentary wireless high speed internet connection in rooms, meeting rooms and public areas
  • Unlimited long distance phone calls from the room to Canada & Continental US

*Amenities are subject to change without prior notice.   

  • 201 rooms
  • 1 buffet restaurant
  • 2 a la carte restaurants (Italian, Pan-Asian)
  • Snack Bar
  • 4 Bars including Lobby bar and Swim-up bar
  • Outdoor pool with kids section and swim-up bar
  • Kids Club and Playroom
  • Tennis court
  • Gym
  • Solarium
  • Gift shop
  • Spa (fee)
  • Beauty Salon (fee)
  • Wi-Fi
  • Conference facilities (fee)
  • Currency exchange
  • ATM machine
  • Doctor on call (fee)
  • Golf nearby

Crown Collection Deluxe Resortview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Double whirlpool tub
  • Balcony with table and two chairs
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (containing sodas, bottled water, juices & international/domestic beer)
  • LCD TV
  • Smart TV with satellite & Wi-Fi access
  • Purified tap water
  • Bathrobe
  • Slippers 
  • In-room safe
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • CHI bath amenities
  • CHI professional hair dryer / flat iron

Crown Collection Superior Deluxe Oceanview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Alarm clock
  • Hair dryer
  • Bathrobe
  • Slippers
  • Coffee maker
  • Satellite TV
  • Oceanview
  • 1 King or 2 Double beds
  • Double whirlpool tub
  • Liquor dispenser contains whiskey, tequila, rum & vodka 
  • LCD TV
  • Purified tap water
  • In-room safe
  • Iron & Ironing board
  • Balcony (subject to availability)
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • CHI bath amenities
  • Individually controlled air-conditioning
  • Direct dial telephone
  • Wireless Internet service
  • Turndown service
  • CHI professional hair dryer / flat iron

Crown Collection Concierge Level

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Hair dryer
  • Bathrobe
  • Slippers
  • Liquor dispenser
  • Coffee maker
  • Mini-bar
  • Turndown service
  • Satellite TV
  • 1 King bed
  • Balcony
  • Double whirlpool tub 
  • Wireless Internet service
  • Pillow menu
  • In-room safe
  • Private check-in and check-out
  • Radio alarm clock
  • Aromatherapy menu
  • Exclusive concierge service
  • CD/DVD player
  • Iron & Ironing board
  • Concierge Level is for adults only and children are not permitted
  • L'Occitane bath amenities
  • CHI professional hair dryer / flat iron

Crown Collection Superior Deluxe Partial Oceanview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Partial oceanview
  • 1 King or 2 Double beds
  • Balcony (subject to availability)
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • LCD TV
  • Satellite TV
  • Purified tap water
  • CHI bath amenities
  • Bathrobe 
  • Slippers
  • In-room safe
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • Hair dryer
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service

Restaurants

Cafe del Mar

  • Buffet for breakfast, lunch, dinner
  • International

Terrazza

  • a la carte for dinner
  • Italian
  • Casual Elegance dress code: Long pants, collared shirts & shoes required

Momonohana

  • a la carte for dinner
  • Asian cuisine
  • Reservations required for Teppanyaki Tables (Japanese Style Grill)

Bars

  • Cielo Lobby bar
  • Aquabar Swim-up bar
  • Luna Lounge
  • Wet Bar Swim-up bar

Child Policy

Child rate applies to children ages 4-17 years, sharing the room with a minimum of 2 adults. Ages reported for children must be accurate at time of travel. Proof of age will be required upon check in. In the event that the ages of children are incorrect at time of travel, the difference in rates will be charged upon check in.
Not applicable in Concierge Level room category.   

For the Kids

  • Children's section of main pool
  • Playroom Ages 4-12
  • Games Room/Arcade Ages 4-12
  • Babysitting or child care service ($)
  • Mini Olympics
  • Sandcastle building
  • Volleyball
  • Painting
  • Video games
  • Piรฑata Party
  • Puppet Show
  • Play-Doh
  • Colouring time
  • Waterballoon fight
  • Picture Frame
  • Movies & Ice cream time
  • Treasure hunts
  • Face painting
  • Talent Shows
  • Make your own pirate hat

Facilities

  • 2 couples massage rooms
  • 1 master suite with hydro tubs
  • 3 multi-functional treatment rooms
  • 1 Bridal suite
  • Hydrotherapy: 2 sections for men and women with hot and cold plunge pools, herbal steam room, sauna and co-ed pool with water jets

Treatments

  • Massages
  • Facials
  • Scrubs
  • Wraps

Other Treatments

  • Haircut and styling
  • Make-up
  • Manicure and pedicure
  • Waxing

Stay at 1, Play at 6! - Receive unlimited access to all facilities at the Cancun sister hotels: Beach Palace, Sun Palace (couples only, 18+), Moon Palace Golf Resort, Isla Mujeres Palace (couples only, 18+) and Cozumel Palace including restaurants, bars & entertainment. Transfers not included.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Honeymoon Bonus

Honeymooners will receive:

  • A complimentary bottle of sparkling wine
  • A mini cake
  • Honeymoon dinner at select restaurants
  • 2 T-shirts
  • Breakfast in bed (upon request)
  • Guaranteed turn down service
  • Honeymooner's desk
  • Late check out until 6:00 p.m. (Upon request and subject to availability)

A 3 night minimum stay is required. Honeymoon couple must present proof of marriage within the past year. Please request at the time of booking. Inclusions subject to change.

$1500 Resort Credit

Book a vacation at Palace Resorts, you earn up to $1500 US Dollars. Resort Credits are cash back in guests folio that can be used towards rounds of golf, spa experiences etc.

Stay longer, get more cash
3 nights =$500, 4 nights = $750, 5-8 nights = $1,500 , 9-11 nights = $2,000 and 12+ nights =$2,500

Resort Credits may be applied towards:

  • Tours
  • Spa/Salon services
  • Romantic dinners
  • Diving packages
  • Golf
  • Vacation Memories photo packages
  • Palace Resorts Wedding Collection

Promotion, prices and applicable services are subject to change without notice. Resort Credit cannot be exchanged for cash, products or merchandise. There is no cash reimbursement if unused. 16% service fee applies on all products and services rendered with the Resort Credit. 

Travel Windows: Nov 01/15 - Oct 31/16

Unlimited Golf instead of Resort Credit
Choose to  receive unlimited rounds of golf for all guests in the room instead of $1,500 Resort Credit.
Unlimited Golf Package includes unlimited rounds of golf, transportation to and from the Moon Palace Spa & Golf Club, cart beverages and snacks (only at Moon Spa & Golf Club). All adults sharing the room must pay the supplement for their entire stay and cannot be sold separately. Unused golf rounds, due to weather conditions, are non refundable. No rain checks will be provided. Unlimited Golf Package applies to guest paying the adult rate. Children(13-17 years) must be booked as adults to receive the Unlimited Golf Package. Tee times can be reserved in advance at teetimes@palaceresorts.com, by fax at +52 998 193-2011 or by phone at +52 998 193-2010(ext 8760 / 7 am-8 pm central). Tee times are subject to space & availability.

Additional cost for Rental Shoes and Rental Clubs. Guest will be responsible to pay a cart fee. Minimum Stay: 3 nights

Travel window: Nov 1/15 - Oct 31/16

Guests must choose their preference of either the '$1500 Resort Credit' or 'Unlimited Golf Instead of Resort Credit' at time of booking. For guest who wish to select the Unlimited Golf instead of the Resort Credit, the promo code "GOLFINSTEADOF" must appear on your hotel voucher.

Resort Location Map


  • Playacar Palace
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Playacar Palace
Bahia del Espiritu Santo Esq. Abraira de Arriva, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.