Playacar Palace

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Playacar Palace is an incredible destination that has all of the elements of a luxury resort. They've got great nightly entertainment and amazing food choices. The service is beyond exceptional and the staff go above and beyond with whatever it is that you need. The location of the resort is perfect too, as it lies within the heart of the Riviera Maya. It isn't a far commute or walk to the nearest beach, market place, or shopping center. This is a definite must-go if you're in the Riviera Maya.


Overview

This intimate and luxurious resort is set in the exclusive Playacar Hotel Zone in the heart of Playa del Carmen. It features 201 beautifully appointed rooms, all with double Jacuzzi, 24 hour room service, excellent dining services, a beautiful pool with a swim up bar, and exquisite bars and lounges with views to the stunning Caribbean Sea and Cozumel Island. Take the opportunity to experience a soothing escape at the state-of-the-art Spa facility, or a round of golf on the 18-hole golf course at the Playacar Spa & Golf Club located just a stroll away.

Location: Beachfront, within walking distance to Playa del Carmen, 50 minutes to Cancun, 40 minutes from the airport.


Highlights
  • Close to Playa del Carmen
  • Expansive white sand beach 
  • 24 Hour Room Service included
  • Great kids activities
  • Spa with hydrotherapy treatments
  • Wireless internet

tripadvisor Traveler Reviews
  • Travel_for_Mochas : California
Great staff, great central location

I don't like all inclusive resorts, but had to stay at one because the rest of our family wanted an all inclusive. I bargained for the Playacar Palace, because, unlike most of the big hotels in this region, it was convenient to the pedestrian zone in Playa del Carmen. I feel good about the choice. It is a relatively small resort, but the facilities are nicely scaled to the number of guests, and we didn't feel crowded poolside or on the beach. Food was tasty, alcohol was readily available (if that's your thing), and the price was pretty steep. I loved that we were able to get off-property easily and participate in local street life, rather than feeling trapped at the hotel. Front desk, restaurant and bellmen staff were exemplary of the warm thoughtful service so common in the Yucatan, and the photographer was really wonderful. Less inspiring was the guest services team that is supposed to help with using all those resort credits "I'd like to go on this Tulum tour tomorrow, can you tell me more about it?" "It's a tour of Tulum." "Is it a guided tour or just a bus ride?" "Just a bus ride." "Ok, can you sign us up?" "It is only on Tuesday and Thursday, not possible tomorrow." "Can you suggest how we might go to Tulum tomorrow?" "No." But the bellman got us all set up with a fixed rate taxi driver who took us to Tulum no problem.

  • Carmen C : New York City, New York
First Class Service

This was our third time back at Playacar Palace. Service, food and the wonderful Diamond Concerige Paola Bautista was wonderful to deal with for our every need.Food and Entertainment was great. We were traveling with friends this time and one of my friends it was her birthday and they paid attention to detail with balloons and happy birthday banner - great!

  • tjtravel2013 : Chicago, Illinois
Wedding of my dreams!!

This was my second stay at Playacar and also my wedding. I feel in love with it my first visit and decided to get married there. The hotel is about 40 min. from the airport in Cancun, but well worth the ride. Check in is always quick , easy, & a friendly experience. My room 243 Honeymoon suite was massive with a massive balcony, & great beach and ocean view. Everything always clean and in place. The hotel is in a great location!! Close to town with tons of shopping and plenty deals. The beach is beautiful and massive as well. You never feel crowed. Well first of all I must say that the pool grill and bar is the best best best. The food there is Excellent and so is the service. Juan is the best , so is Fendi, & Bernice always there to please even when me and my guest where a bit much to handle. They took very good care of us the entire trip. Best service & Food overall!!The Onsite Wedding crew(Veronica/and Maria) where the best. They went over and above to make sure I was happy with every aspect of the ceremony. Everything was perfect, it was all that I had dreamed and all my guest had a fabulous time. Cafe Del Mar (buffet) did not disappoint. I usually do not like buffet's, but I enjoyed breakfast & lunch very much. I was slightly disappointed with the French & Brazilian choices. Meat either not done, or very tough. Not a lot of variety same menu most days I was there. All in ALL was always able to find something to please the palate. One thing Palace Resorts is not lacking in and that is Service. Everyone is always trying to help & please!!! From the bellmen, to guest services, spa, & beach server's all did a fantastic job. I am a person who Value's Customer Service. It determines where I spend my money and I have no problem spending it with Palace Resorts cause its Money well spent. Can't wait to return!!

  • Blake2487 :
Amazing yet again!!!!

I visited Playacar palace back in May and loved it so much we decided to come back just a few months later in November for Thanksgiving!! Yet again it was amazing! Ive been home two days and I cant wait to go back. The resort itself is gorgeous, the restaurants are great, cant beat the proximity to downtown Playa Del Carmen, and most of all the service and staff was unbelievable!! I would like to especially thank a few people that made our stay truly special.... Pedro in the italian restaurant. Yazmin & Suzanna at the spa. Geraldo, Jonatan, Roger & Martha in the lobby bar. Francisco, Jose, Eder, Perla, Gamaliel & Carmen around the pool. And MOST importantly Ceaser & Fania from the entertainment staff they really went above and beyond to make us have a great time!!I cant say enough good things about this resort, you would be crazy to stay anywhere else :-)

  • TheTurnerFamily4 : Omaha, Nebraska
Great Thanksgiving Vacation

We just returned home from a week at Playacar Palace in Playa Del Carmen. We traveled with a group of 10 ranging in age from 5 to 58. We had a wonderful time!The resort is about 45 minutes from Cancun airport and was an easy shuttle. The resort is small (I believe it's around 200 rooms) and is situated on a beautiful beach. The thing that stands out about this resort though, is the service. We travel often and have to say, the staff at this resort made our stay amazing. From the moment we checked in, until the moment we checked out, the staff was one of a kind.Some of the them that stood out the most (I can't remember everybodys names!) were Renan in the Italian restaurant, Johnny and the bartender whose name starts with G (sorry I can't remember!) in the lobby, Daniela in the lobby, Xomea (??) who helped us book our spa appointments and excursions and Eder by the pool. There were many, many more people that were outstanding, I wish I had written them all down.Even more importantly, the people that the adults AND the kids thought were amazing were the entertainment staff and the kids club staff. The entertainment staff (Fania, Cesar, Cain and Braulio) went out of their way to make the kids vacation unforgettable. They were so patient when they wanted to play beach volleyball, beach soccer, all the crazy games, etc. They really did a great job of learning the kids names and making sure they acknowledged them when they saw them. We appreciated that the entertainment was family friendly and appropriate. The other people that the kids can't stop talking about are the wonderful, amazing kids club staff. Our kids already miss Aby and Mara and are adamant that we come back just so they can hang out with them again. They are so loving, kind, patient, etc. with the kids and the kids would have stayed with them all day if we would have let them. (We wanted to hang out with the kids too! :)) They had many fun activities for the kids - pinata, cookie decorating, flying kites, arts and crafts, dancing...I could go on and on. They even played UNO and taught the kids the colors and numbers in Spanish. They truly are one of a kind.Thanks again to everybody at Playacar for making our stay amazing!! We hope to see you again soon.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • A la carte dining at specialty restaurants
  • Snacks
  • 24 hr room service
  • Domestic & International drinks 
  • In-room mini-bar with soft drinks & beer
  • Non-motorized water sports
  • Tennis
  • Fitness facilities
  • Billiards
  • Daytime activities
  • Kids' Club
  • Nightly entertainment
  • Theme parties

Concierge Level Inclusions

Adults Only room category - no kids allowed in this category
In addition to the luxurious in-room amenities provided in all Palace guestrooms and suites, our Concierge Level includes:

  • Apple TV with Wi-Fi connection and special apps including, iTunes, Netflix and more (apps on Apple TV require guest subscription)
  • DVD and CD player
  • L'OCCITANE bath amenities
  • Aromatherapy and pillow menu
  • Two 25-minute massages at the Beach/Spa (location varies)
  • Espresso/American coffee maker
  • Alarm clock/radio/iPod dock
  • CHI hair dryer & flat iron
  • 24-hour room service from select restaurant to create a Special Menu
  • Nightly Petit Fours with your turndown service
  • Exclusive concierge phone service
  • Early check-in & late check-out (subject to availability)
  • Exclusive beach bag
  • Premium brands on the liquor dispenser
  • Oceanview

Crown Collection Inclusions

  • Welcome cocktail, cold towel service upon arrival
  • Dedicated concierge desk or telephone service
  • Late check-out upon request and based on availability
  • Nightly turn-down service
  • Bottle of wine in room upon arrival
  • Use of bathrobes and slippers during stay
  • Free safety deposit box
  • Mini-bar in room stocked daily
  • Premium bath amenities
  • A selection of 4 out of 6 in room Liquor dispensers featuring (Rum, Gin, Vodka, Whiskey, Brandy and Tequila)
  • Coffee/tea maker in room restocked daily
  • 24 hour room service
  • Unlimited a la carte dining (reservation not required)
  • Complimentary wireless high speed internet connection in rooms, meeting rooms and public areas
  • Unlimited long distance phone calls from the room to Canada & Continental US

*Amenities are subject to change without prior notice.   

  • 201 rooms
  • 1 buffet restaurant
  • 2 a la carte restaurants (Italian, Pan-Asian)
  • Snack Bar
  • 4 Bars including Lobby bar and Swim-up bar
  • Outdoor pool with kids section and swim-up bar
  • Kids Club and Playroom
  • Tennis court
  • Gym
  • Solarium
  • Gift shop
  • Spa (fee)
  • Beauty Salon (fee)
  • Wi-Fi
  • Conference facilities (fee)
  • Currency exchange
  • ATM machine
  • Doctor on call (fee)
  • Golf nearby

Crown Collection Deluxe Resortview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Double whirlpool tub
  • Balcony with table and two chairs
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (containing sodas, bottled water, juices & international/domestic beer)
  • LCD TV
  • Smart TV with satellite & Wi-Fi access
  • Purified tap water
  • Bathrobe
  • Slippers 
  • In-room safe
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • CHI bath amenities
  • CHI professional hair dryer / flat iron

Crown Collection Superior Deluxe Oceanview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Alarm clock
  • Hair dryer
  • Bathrobe
  • Slippers
  • Coffee maker
  • Satellite TV
  • Oceanview
  • 1 King or 2 Double beds
  • Double whirlpool tub
  • Liquor dispenser contains whiskey, tequila, rum & vodka 
  • LCD TV
  • Purified tap water
  • In-room safe
  • Iron & Ironing board
  • Balcony (subject to availability)
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • CHI bath amenities
  • Individually controlled air-conditioning
  • Direct dial telephone
  • Wireless Internet service
  • Turndown service
  • CHI professional hair dryer / flat iron

Crown Collection Concierge Level

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Air-conditioned
  • Hair dryer
  • Bathrobe
  • Slippers
  • Liquor dispenser
  • Coffee maker
  • Mini-bar
  • Turndown service
  • Satellite TV
  • 1 King bed
  • Balcony
  • Double whirlpool tub 
  • Wireless Internet service
  • Pillow menu
  • In-room safe
  • Private check-in and check-out
  • Radio alarm clock
  • Aromatherapy menu
  • Exclusive concierge service
  • CD/DVD player
  • Iron & Ironing board
  • Concierge Level is for adults only and children are not permitted
  • L'Occitane bath amenities
  • CHI professional hair dryer / flat iron

Crown Collection Superior Deluxe Partial Oceanview

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Partial oceanview
  • 1 King or 2 Double beds
  • Balcony (subject to availability)
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • LCD TV
  • Satellite TV
  • Purified tap water
  • CHI bath amenities
  • Bathrobe 
  • Slippers
  • In-room safe
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • Hair dryer
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service

Restaurants

Cafe del Mar

  • Buffet for breakfast, lunch, dinner
  • International

Terrazza

  • a la carte for dinner
  • Italian
  • Casual Elegance dress code: Long pants, collared shirts & shoes required

Momonohana

  • a la carte for dinner
  • Asian cuisine
  • Reservations required for Teppanyaki Tables (Japanese Style Grill)

Bars

  • Cielo Lobby bar
  • Aquabar Swim-up bar
  • Luna Lounge
  • Wet Bar Swim-up bar

Child Policy

Child rate applies to children ages 4-17 years, sharing the room with a minimum of 2 adults. Ages reported for children must be accurate at time of travel. Proof of age will be required upon check in. In the event that the ages of children are incorrect at time of travel, the difference in rates will be charged upon check in.
Not applicable in Concierge Level room category.   

For the Kids

  • Children's section of main pool
  • Playroom Ages 4-12
  • Games Room/Arcade Ages 4-12
  • Babysitting or child care service ($)
  • Mini Olympics
  • Sandcastle building
  • Volleyball
  • Painting
  • Video games
  • PiƱata Party
  • Puppet Show
  • Play-Doh
  • Colouring time
  • Waterballoon fight
  • Picture Frame
  • Movies & Ice cream time
  • Treasure hunts
  • Face painting
  • Talent Shows
  • Make your own pirate hat

Facilities

  • 2 couples massage rooms
  • 1 master suite with hydro tubs
  • 3 multi-functional treatment rooms
  • 1 Bridal suite
  • Hydrotherapy: 2 sections for men and women with hot and cold plunge pools, herbal steam room, sauna and co-ed pool with water jets

Treatments

  • Massages
  • Facials
  • Scrubs
  • Wraps

Other Treatments

  • Haircut and styling
  • Make-up
  • Manicure and pedicure
  • Waxing

Stay at 1, Play at 6! - Receive unlimited access to all facilities at the Cancun sister hotels: Beach Palace, Sun Palace (couples only, 18+), Moon Palace Golf Resort, Isla Mujeres Palace (couples only, 18+) and Cozumel Palace including restaurants, bars & entertainment. Transfers not included.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Honeymoon Bonus

Honeymooners will receive:

  • A complimentary bottle of sparkling wine
  • A mini cake
  • Honeymoon dinner at select restaurants
  • 2 T-shirts
  • Breakfast in bed (upon request)
  • Guaranteed turn down service
  • Honeymooner's desk
  • Late check out until 6:00 p.m. (Upon request and subject to availability)

A 3 night minimum stay is required. Honeymoon couple must present proof of marriage within the past year. Please request at the time of booking. Inclusions subject to change.

$1500 Resort Credit

Book a vacation at Palace Resorts, you earn up to $1500 US Dollars. Resort Credits are cash back in guests folio that can be used towards rounds of golf, spa experiences etc.

Stay longer, get more cash
3 nights =$500, 4 nights = $750, 5-8 nights = $1,500 , 9-11 nights = $2,000 and 12+ nights =$2,500

Resort Credits may be applied towards:

  • Tours
  • Spa/Salon services
  • Romantic dinners
  • Diving packages
  • Golf
  • Vacation Memories photo packages
  • Palace Resorts Wedding Collection

Promotion, prices and applicable services are subject to change without notice. Resort Credit cannot be exchanged for cash, products or merchandise. There is no cash reimbursement if unused. 16% service fee applies on all products and services rendered with the Resort Credit. 

Travel Windows: Nov 01/15 - Oct 31/16

Unlimited Golf instead of Resort Credit
Choose to  receive unlimited rounds of golf for all guests in the room instead of $1,500 Resort Credit.
Unlimited Golf Package includes unlimited rounds of golf, transportation to and from the Moon Palace Spa & Golf Club, cart beverages and snacks (only at Moon Spa & Golf Club). All adults sharing the room must pay the supplement for their entire stay and cannot be sold separately. Unused golf rounds, due to weather conditions, are non refundable. No rain checks will be provided. Unlimited Golf Package applies to guest paying the adult rate. Children(13-17 years) must be booked as adults to receive the Unlimited Golf Package. Tee times can be reserved in advance at teetimes@palaceresorts.com, by fax at +52 998 193-2011 or by phone at +52 998 193-2010(ext 8760 / 7 am-8 pm central). Tee times are subject to space & availability.

Additional cost for Rental Shoes and Rental Clubs. Guest will be responsible to pay a cart fee. Minimum Stay: 3 nights

Travel window: Nov 1/15 - Oct 31/16

Guests must choose their preference of either the '$1500 Resort Credit' or 'Unlimited Golf Instead of Resort Credit' at time of booking. For guest who wish to select the Unlimited Golf instead of the Resort Credit, the promo code "GOLFINSTEADOF" must appear on your hotel voucher.

Resort Location Map


  • Playacar Palace
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Playacar Palace
Bahia del Espiritu Santo Esq. Abraira de Arriva, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.