Reef Playacar

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Our Opinion

Limited restaurants with below average food make it hard to recommend this hotel. However, the lush jungle foliage throughout the resort adds a nice touch to this quaint hotel. Close to Playa del Carmen and its shopping and restaurants.


The Reef Playacar is made up of quaint small villas with a Mexican-Caribbean flare, separated by winding paths and surrounded by lush tropical flowers and gardens. On the beach of Playa del Carmen, blessed with miles of unspoiled, warm Caribbean crystal clear waters and miles of white sand at your feet.

Location: Directly on the beach, 5 minutes to the town of Playa del Carmen, 45 minutes to Cancun, 60 minutes from the airport.

  • Good beach location for water sports and diving
  • Lush grounds with cafe set amidst the jungle for afternoon tea and snacks
  • Two large pools face the ocean
  • Kids Club and evening "mini disco" for youngsters
  • Walking distance to Playa del Carmen

tripadvisor Traveler Reviews
  • CptnBrewSea : Vancouver, Canada
Hard uncomfortable bed & average food.

The food overall was average at best... the buffet was poor, however, the Italiano Restaurant was excellent, we eat 5 of our 7 dinners there. The staff at the restaurant was also excellent. Kudos to Eduardo! The bedroom was close to a maids station and always noisy, the bed was hard and very uncomfortable. We did not have hot water two of the seven days we stayed. No coffee! really no coffee unless you went to the restaurant? Overall, I give this resort a fail. Good thing we only stayed a week! (I guess we have been spoiled by so many other excellent Mexican resorts). One very bright spot was the barman at the lobby bar... Edy was an excellent host!

  • BiaRedmond_WA : Redmond, WA
Relaxed stay by myself

I stayed at the Reef Playacar from Jan 1 – 5, by myself, for a relaxing 5 days at the beach, and absolutely loved it, although maybe I was simply in an overall very good mood, with a good book, and didn’t need much to stay happy…Check-in: it was easy. I did have to wait until 3 pm, but it was expected. I arrived there around noon, got my bracelet, stored the luggage away and enjoyed the beach/lunch/drinks until 3 pm.Room: I had specifically asked for a non-ground floor room. It was my only request. Guess which floor I got. Ground floor. But the guy said it was in an excellent building, close to the pool/beach and it was the only one available, so I just took it and in the end it was actually very handy to be so close to the beach. Room was spacious and clean. Bed was small but comfortable for 1. Hotel grounds: this was a highlight for me. Loved how it’s nested in the forest. So much green!Restaurants: I had breakfast, lunch and dinner at the same restaurant, the Chula Vista buffet. Super convenient, great view, and selection was varied enough for me. Can’t say anything about any of the other restaurants.Beach: definitely the other highlight. Stunning. And I went snorkeling twice. It was $39 the 1st time, and $35 the second. Saw one turtle, several stingrays and plenty of fish. Happiness! You get on the boat right in front of the hotel. It takes about 15/20 minutes heading south to the reef, then close to an hour snorkeling, then back. Worth it! Bring your waterproof camera!Night entertainment: I went to 2 shows, which were fun with several very talented folks! And one evening there was live music at the bar by the beach. All very enjoyable! If you’re looking for more excitement then you need to take a cab and head to town. Hotel was quiet. But another night entertainment almost no one was taking advantage of was the beach! So incredibly beautiful with the full moon!Check-out: also easy and after giving the room key back by noon, I could hold on to the bracelet so could continue to enjoy food/drinks and also the towel until late afternoon, when was time to head to the airport.Overall, I was very pleased and would go back if looking for a relaxed stay. Staff was also very nice.I understand the different packages and prices available, but I think wi-fi should be included in the basic package. Nowadays wi-fi is pretty much a necessity and as such you cannot say it’s an ALL-inclusive without it. It’s then an ALMOST-all-inclusive… ;-)

  • robertgT1278KL : Chilliwack, Canada
Relaxing stay at The Reef Playacar

Very enjoyable stay. Weather was great and the beach is spectacular. The Reef Marina staff were great as were the buffet staff, Humberto,Felix and Luis in the bars and the maid service did a good job on a daily basis. Great place to stay if you want to enjoy the surroundings and read a book or play in the water and use the watercraft provided for the guests.

  • felse : Stuttgart, Deutschland
Decent 4 star hotel

Stayed with the family over new year 2017/18. New year Party was Medium as far as internation interests are concerned. Overall I did not like to too seek with everything for extra charge. Having paid 3000 USD I simply expect to have for eg wireless for free. Kids club was medium. People overall friendly but not helpful or proactively

  • finimi2018 :
Reef Palyacar

No free WIFI in public area's is not a good service for all inclusive. No free coffee at the lobby bar is not a good service for all inclusive. The beach bar is not available for superior. Allright but it was also impossible to order there even if there were no other guests and even if you were not planning to sit here (just order). Not enough bartenders. Long waiting time at the snackbar. Room was some kind of wet. Roof in gym was leaking. The car renting company ordered by the Reef did not show up on time.Staff at restaurant was very friendly and helpfull. Strange guests, one of them had a tattoo of a Swastica.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch, dinner buffet
  • Dinner option in 1 a la carte restaurant La Boticelli, Italian
  • Snack bar and choice of 5 different bars for domestic alcoholic and non alcoholic drinks
  • Lounge chair and towels (pool/beach)
  • Bicycles
  • Kid's Club
  • Fitness facilities
  • Ping Pong
  • Billiard
  • Board games
  • Non motorized water sports, including kayaks and paddle boards
  • Sailboats
  • Scuba demo in pool
  • Aerobics
  • Aqua-aerobics
  • Stretching
  • Spanish lessons
  • Dance lessons
  • Water basketball
  • Water polo
  • Volleyball
  • Daily activities
  • Nightly entertainment

Superior Room Inclusions

  • Standard all inclusive package plus
  • Coffee maker in the room and stocked mini-bar
  • Bathrobe, and upgraded amenities extra
  • Security box without extra charge 
  • Choice of two a la carte restaurants without surcharge
  • 25% discount in all spa services at the Reef Spa

Superior Premium Room Inclusions

  • All benefits of a Superior Room package plus
  • Alcoholic International beverages offered at all bars
  • Access to our private Luxury lounge beach bar
  • Wi-Fi
  • 196 rooms in several villas
  • 1 buffet restaurant
  • Italian a la carte restaurant, dress code & reservations required
  • Mexican grill restaurant (charges apply)
  • Snack bars
  • 4 bars including swim-up pool bar
  • 2 swimming pools
  • 1 tennis court (day use only)
  • Fitness facilities
  • Scuba dive shop on-site (fee)
  • Motorized water sports (fee)
  • Sundries/gift shop
  • Spa (fee)
  • Laundry services (fee)
  • Wi-Fi (fee)
  • Car rental (fee)
  • Meeting rooms (fee)
  • Tour desk
  • 18-hole golf course across the street

Hotel Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Alarm clock
  • Hair dryer
  • In-room safe ($)
  • Iron & Ironing board
  • 1 King or 2 Double beds
  • Bathtub and shower
  • Mini-fridge (non-stocked)
  • Marble floors
  • Cable / Satellite TV
  • Make-up mirror
  • Furnished balcony or terrace
  • Telephone with voice mail

Superior Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Satellite TV
  • Telephone with voice mail
  • Balcony or Terrace
  • Air-conditioned
  • Ceiling fan
  • Make-up mirror
  • Bathtub and shower
  • Alarm clock
  • Iron & Ironing board
  • Hair dryer
  • Coffee maker
  • Bathrobe
  • In-room safe
  • Hotel room including upgraded amenities
  • Mini-bar (restocked daily with beer and soft drinks)

Superior Premium Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Ceiling fan
  • Satellite TV
  • Alarm clock
  • Iron & Ironing board
  • Coffee maker
  • Telephone with voice mail
  • In-room safe
  • Air-conditioned
  • Hair dryer
  • 1 King or 2 Double beds
  • Bathrobe
  • Balcony or Terrace
  • Mini-bar (restocked daily with beer and soft drinks)
  • Make-up mirror
  • Bathtub and shower
  • Hotel room including upgraded amenities
  • Premium brand drinks included in all bars
  • Access to the Nico´s exclusive Lounge Bar on the beach


Chula Vista

  • Buffet for all meals
  • International


  • à la carte for dinner
  • Italian
  • Dress code is Casual elegance (Men: Long pants, shoes and sleeved shirt)

Terraza Grill

  • à la carte for dinner
  • Gourmet
  • Casual Elegance

*This restaurant is included for Superior and Premium guests but has an extra charge of approx.$6 USD per person for the Standard Package

Deli Snack Bar

  • Snacks
  • Fast Food


  • Coffee / Snacks

Ice Cream Parlour


  • Azul 48 Swim-up bar
  • Papo´s Bar
  • La Cascada Lobby bar
  • La Chiquita Beach bar
  • Niko's Lounge*

*Only included in Premium All Inclusive. This bar is available with a surcharge for Standard and Superior Room guests ($).

Child Policy
Children 0-3 years free when sharing room with 2 adults.
Children 4-12 years pay special rates but must be sharing room with 2 adults.
Cribs are available at no extra charge, subject to availability.

For the Kids - Kids 4-12 can enjoy supervised children's activities at the Kids' Club from 9am-5pm.


  • Facials
  • Massages
  • Wraps
  • Full-body body treatments

Honeymooners - Receive a bottle of sparkling wine and room decoration. Request at time of booking. Proof of marriage certificate required at check-in. Subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Reef Playacar
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
The Reef Playacar
Paseo Xaman-Ha, Ret. Sayil s/n Fracc. Playacar, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.