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Reef Playacar

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Limited restaurants with below average food make it hard to recommend this hotel. However, the lush jungle foliage throughout the resort adds a nice touch to this quaint hotel. Close to Playa del Carmen and its shopping and restaurants.


The Reef Playacar is made up of quaint small villas with a Mexican-Caribbean flare, separated by winding paths and surrounded by lush tropical flowers and gardens. On the beach of Playa del Carmen, blessed with miles of unspoiled, warm Caribbean crystal clear waters and miles of white sand at your feet.

Location: Directly on the beach, 5 minutes to the town of Playa del Carmen, 45 minutes to Cancun, 60 minutes from the airport.

  • Good beach location for water sports and diving
  • Lush grounds with cafe set amidst the jungle for afternoon tea and snacks
  • Two large pools face the ocean
  • Kids Club and evening "mini disco" for youngsters
  • Walking distance to Playa del Carmen

tripadvisor Traveler Reviews
  • carol408 : Canyon Lake, California
My new favorite Playacar resort!

The Reef Playacar is a refreshing change from the larger resorts on this stretch of beach. The grounds are beautiful, tropical, and exceptionally clean, and the staff are beyond amazing! Everyone we encountered was incredibly friendly and genuinely happy to have you there. The buffet had basic buffet food, but the restaurants were delicious. You already have access to the Italian restaurant (on site) with the standard booking, but I would recommend upgrading your wristband so that you have access to the Mexican restaurant (on site) and the Japanese restaurant (at the Reef Coco Beach). This being a smaller resort there was never an issue getting a chair poolside or down on the beach. The dive shop offered a 2-hour snorkel trip that was fun and very reasonable, and the tour office had plenty of excursions to choose from. No shortage of bars at the resort, either. The rooms are clean and comfortable - a little on the small side, but who spends time in their room anyways? There is a safe in the room, but no coffee maker is in the room unless you upgrade, so if coffee is important to you be sure to ask about this. You will get asked if you want to attend their "vacation club" presentation, but if you say no they will not bother you again with it. They did have a Kids Club onsite, but not anything else for kids to do other than play in the pool so they might get a little bored here. The demographics were more of the 40 and over crowd...we only saw a handful of small children at the resort. The Spa had great prices for massages - perfect start to a relaxing vacation :-) The entertainment staff did a great job of entertaining everyone at the pool (hi Jesus!) and although we only went to one of the shows it was a lot of fun. We did this trip as a "girls' trip" and had a BLAST! Willy in the jewelry shop helped each of us choose a piece of jewelry as a momento - he was super friendly and helpful, and the pricing was very reasonable. Oh, and be sure to stop at the Lobby Bar and say hi to Mario - he's the best!

  • jamesrC5363BZ : Canton, Michigan
Good times

Our trip was wonderful. We had an amazing time. Everything was great, from the food to the service at the bars. The only thing bad I could possibly say was that we kept having issues with one of our room keys, but we had 2, so was not a big deal. I wish I could have rented a boogie board to go in the ocean with, but the guys wouldn't let me rent one, they said it was too windy and too dangerous. Wasn't quite happy with that, but I got over it quickly. Overall, great trip!

  • Hendrik V : Peterborough, Canada
Home away from home

we have been at the Reef Playacar 24 times and will go back again. we still enjoy this resort and staff !!The Reef is smaller than most resorts and got to know some repeat guests and staff members. Our next visit will be in 2018.

  • Debbie K : Lincoln
3rd visit to reef playacar

We received the best service in accommodations from Alfonso. We had great service our second visit and now our third time is outstanding! We are staying in a beautiful room, newly remodeled!The staff is wonderful and we had thought the food was delicious the last two stays...if the food could have gotten better, it has!!!Great stay, beautiful place, wonderful people!!Look forward to our fourth stay at Reef Playacar Oh yeah, my husband has been able to get completely dive certified at the Reef's PADI dive shop.

  • ybarram13 :
Poor customer service

10 of stayed there for a bachelorette party and the customer service was horrible. When we arrived it was chaotic, there was one girl checking us in and training another, they were rude and were not able to answer simple questions about wifi. In addition to people avoiding to help you with anything, the food was mediocre and the drinks were extremely watered down. The rooms smelled like sewage the last two nights of our trip. As we are ready to leave the guy shows up with a seven person bus and we reserved for ten to go to the airport and ended up having to pay $50 for a taxi to to take three of us! Total scam! They said we only reserved for five people but they could take an extra two and were responsible for the taxi for the rest of the girls. If it wasn't for the pretty jungle feel of the resort, I would rate this place a one. Never again nor will I ever recommend anyone to stay at this place.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch, dinner buffet
  • Dinner option in 1 a la carte restaurant La Boticelli, Italian
  • Snack bar and choice of 5 different bars for domestic alcoholic and non alcoholic drinks
  • Lounge chair and towels (pool/beach)
  • Bicycles
  • Kid's Club
  • Fitness facilities
  • Ping Pong
  • Billiard
  • Board games
  • Non motorized water sports, including kayaks and paddle boards
  • Sailboats
  • Scuba demo in pool
  • Aerobics
  • Aqua-aerobics
  • Stretching
  • Spanish lessons
  • Dance lessons
  • Water basketball
  • Water polo
  • Volleyball
  • Daily activities
  • Nightly entertainment

Superior Room Inclusions

  • Standard all inclusive package plus
  • Coffee maker in the room and stocked mini-bar
  • Bathrobe, and upgraded amenities extra
  • Security box without extra charge 
  • Choice of two a la carte restaurants without surcharge
  • 25% discount in all spa services at the Reef Spa

Superior Premium Room Inclusions

  • All benefits of a Superior Room package plus
  • Alcoholic International beverages offered at all bars
  • Access to our private Luxury lounge beach bar
  • Wi-Fi
  • 196 rooms in several villas
  • 1 buffet restaurant
  • Italian a la carte restaurant, dress code & reservations required
  • Mexican grill restaurant (charges apply)
  • Snack bars
  • 4 bars including swim-up pool bar
  • 2 swimming pools
  • 1 tennis court (day use only)
  • Fitness facilities
  • Scuba dive shop on-site (fee)
  • Motorized water sports (fee)
  • Sundries/gift shop
  • Spa (fee)
  • Laundry services (fee)
  • Wi-Fi (fee)
  • Car rental (fee)
  • Meeting rooms (fee)
  • Tour desk
  • 18-hole golf course across the street

Hotel Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Alarm clock
  • Hair dryer
  • In-room safe ($)
  • Iron & Ironing board
  • 1 King or 2 Double beds
  • Bathtub and shower
  • Mini-fridge (non-stocked)
  • Marble floors
  • Cable / Satellite TV
  • Make-up mirror
  • Furnished balcony or terrace
  • Telephone with voice mail

Superior Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Satellite TV
  • Telephone with voice mail
  • Balcony or Terrace
  • Air-conditioned
  • Ceiling fan
  • Make-up mirror
  • Bathtub and shower
  • Alarm clock
  • Iron & Ironing board
  • Hair dryer
  • Coffee maker
  • Bathrobe
  • In-room safe
  • Hotel room including upgraded amenities
  • Mini-bar (restocked daily with beer and soft drinks)

Superior Premium Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Ceiling fan
  • Satellite TV
  • Alarm clock
  • Iron & Ironing board
  • Coffee maker
  • Telephone with voice mail
  • In-room safe
  • Air-conditioned
  • Hair dryer
  • 1 King or 2 Double beds
  • Bathrobe
  • Balcony or Terrace
  • Mini-bar (restocked daily with beer and soft drinks)
  • Make-up mirror
  • Bathtub and shower
  • Hotel room including upgraded amenities
  • Premium brand drinks included in all bars
  • Access to the Nico´s exclusive Lounge Bar on the beach


Chula Vista

  • Buffet for all meals
  • International


  • à la carte for dinner
  • Italian
  • Dress code is Casual elegance (Men: Long pants, shoes and sleeved shirt)

Terraza Grill

  • à la carte for dinner
  • Gourmet
  • Casual Elegance

*This restaurant is included for Superior and Premium guests but has an extra charge of approx.$6 USD per person for the Standard Package

Deli Snack Bar

  • Snacks
  • Fast Food


  • Coffee / Snacks

Ice Cream Parlour


  • Azul 48 Swim-up bar
  • Papo´s Bar
  • La Cascada Lobby bar
  • La Chiquita Beach bar
  • Niko's Lounge*

*Only included in Premium All Inclusive. This bar is available with a surcharge for Standard and Superior Room guests ($).

Child Policy
Children 0-3 years free when sharing room with 2 adults.
Children 4-12 years pay special rates but must be sharing room with 2 adults.
Cribs are available at no extra charge, subject to availability.

For the Kids - Kids 4-12 can enjoy supervised children's activities at the Kids' Club from 9am-5pm.


  • Facials
  • Massages
  • Wraps
  • Full-body body treatments

Honeymooners - Receive a bottle of sparkling wine and room decoration. Request at time of booking. Proof of marriage certificate required at check-in. Subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Reef Playacar
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
The Reef Playacar
Paseo Xaman-Ha, Ret. Sayil s/n Fracc. Playacar, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.