Riu Lupita

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion
On the lower end of the RIU hotel scale, the RIU Lupita is still a good hotel as long as you understand what you are getting. This hotel is not on the beach, it is smaller and does not have as many facilities as the other RIU hotels in the area. However, the service, food and rooms are still up to par with the other RIU resorts. The package price on this resort is often very attractive.

Overview
Nestled in a lush, tropical forest by a championship 18-hole golf course in the Playacar area, Riu Lupita offers all the excellent Riu food and amenities and an exciting program for activities, entertainment and fun!
 
Location: In Playa del Carmen, 10 minute drive to the beach, 45 minute drive from the airport, 60 minutes to Cancun.

Highlights
  • Good food and drink options
  • Quiet location near golf course
  • Large pools, including one adults-only 
  • Private beach club with sun loungers and transfers included
  • Renovated rooms with liquor dispensers 
  • Features rooms that can accommodate families of 5

tripadvisor Traveler Reviews
  • liverburd : Liverpool, United Kingdom
Repairs being done most days

Well we're do I start it's small ok but there is no place to sit and relax and talk every thing is together what ENTERTAINMENT! It's so small you watched what they were doing rehearsing all afternoon!,,,food average don't cater for English...... rooms were good staff lovely......... must stress very small ....... and you have to get a bus to beach.... Would we go again No but most of all not nice lying on Sun bed listen to drills and hammering and dust

  • Yosif Y : Sofia, Bulgaria
Phenomenal

I am writing this as we are waiting for the shuttle to the airport and it feels perfectly reasonable for me as a 32 year old man to start crying because we have to leave. We loved it here and are coming back for sure. Everything is perfectly organized. The food is great and available at any time day and night. All drinks are included. Staff is amazing. LOVED IT

  • Ralph S : Southampton, United Kingdom
Riu lupita

2nd time visiting this property. First time was 5 years ago. Gone are the reed roof in with a proper roof over the bar gone was the tired dining decor and poor menu. In with a vibrant dining room and exciting and varied menu. One thing that does not change is the staff they are what makes this place. Friendly smiling professional, nothing too much trouble this goes from the manager , Karen the front desk manager who's bright friendly personality and sense of humour made me smile every time I saw her and her staff behind the desk same professional attitude. Some staff i remember from 2012 Carlos day barman was and is a great guy always helpful friendly and tries to give the customers a pleasant experience. The maintenance guy who went the extra mi!e to get our dvd player working including replacing the t.v. Alas it was our dvd player that was the problem. The room was excellent spacious shower , bed huge , a.c. Powerful, Cleaning done daily drinks replaced in fridge and optics regularly. Pool both at beach and hotel clean but very cold. Beach restraunt great food and drink. He aware before you book the hotel is not on the beach, you need to jump on courtesy bus runs every half hour takes about 8 minutes to private beach restraunt and pool. So please do not complain to staff about having to get the bus as it states quite clearly on there web site. The bonus is you can jump off at security gates to shop on 5th avenue if you don't want to swim. This hotel is smaller than other riu properties but what you get is a more personalised service from all the great guys and girls, mention to entertainment team who are great with kids and adults alike. So we have booked up already for January 2019 and can't wait to see what further delights will be instore. Mucho grasias

  • Caterinails C :
no playground for children/activities not good/not a lot of sunbeds, not a lot of space around the pool

No atmosphere, there is something to be bored or fall asleep.the activities are not good.no football field. The pools are immersed in the shade. a children's pool but very far and too isolated. no towel at the beach.the beach is very far, 10min with the Bus.a bus every half hour, if you miss the Bus have to wait for the next one.in the Room the toilet is too stuck to the wall, not comfortable to sit in the toilet, very small room,old furniture.lack of tiles at the bottom of the pool, pool not very clean.the sheets are not changed every day.the food in the a la carte restaurants is not good. It's the same food that's in the buffet.for 17 days always the same food.this hotel is not adequate to receive a lot of guests for the Christmas and New Year, restaurant too small, people eat in two stages.the beach chairs are in very bad shape.bath towels with silicone stains.if you lose the beach towels, you must pay 300 pesos per towel. and if you lose the card 300 pesos per card.the hotel staff remove the towels from unoccupied sunbeds to claim you 300 pesos per towel. a scam! electrical plugs are not like in Europe, you need to buy an adapter at the reception 10€.spring bed, too hard.all drinks, cocktails, coffee, are served in plastic cups. the cocktails are more like Granita. are with a lot of crushed ice cubes. around the hotel, there are sewer odors.the kids club is open from 10:30 am to 1pm, from 3pm to 5pm.very corrupt country, beware of scam sellers excursions. almost all cash machines hack your credit card. It's more like a 4 star hotel, does not deserve 5 stars.

  • Sarah B :
Great Holiday!

We had an amazing Christmas at Riu Lupita. The Animacion team are exceptional and worked tirelessly to keep everyone amused, there were plenty of activities, sports and games for all tastes. The staff were all very happy and friendly and always willing to help. Three pools, one small kids pool, quiet pool and main pool, we used the main pool which was great. We knew when we booked it that there would be a shuttle bus to the beach, that's why it's the cheaper of the hotels, it really wasn't a problem, you could hire bikes or walk, we enjoyed walking sometimes to get to know the local area. Loads of wildlife, coatis, agoutis, woodpeckers, deer, iguanas and terrapins at the hotel and neighbouring golf course. Food beautiful, so much on offer and enough variety even for me as a vegetarian and my husband who's vegan. We did lots of sightseeing locally, just jumped on the local collectivo minibuses and went to some great cenotes, absolutely stunning, unforgettable. This was a fab holiday and I thoroughly recommend the Lupita.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • 3 meals a day 
  • A la carte dining without reservations
  • Snack bars
  • Themed buffet dinners twice/week
  • Domestic drinks 24 hours
  • Beach Club includes: drinks, snacks & non-motorized watersports (10am-5pm) include:
  • Snorkeling
  • Windsurfing
  • Catamaran
  • Kayaking
  • Introductory scuba diving lesson in pool
  • Day & night tennis
  • Complimentary shuttle to Beach Club 5 minutes away every 30 min
  • Daily activities
  • Nightly entertainment
  • Entrance to Disco, drinks included

RIU®-topia Inclusions

  • Welcome cocktail
  • Unlimited national drinks
  • In-room liquor dispenser
  • Unlimited dining at a specialty restaurants
  • In-room mini bar re-stocked regularly
  • In-room safe
  • 20% discount on select excursions booked with Signature
  • Signature or Sunwing hour from 4 - 5 p.m.
  • Spa credit available (applies to selected treatments, may vary per hotel) 
  • 300 renovated rooms
  • 4 restaurants
  • 1 bar
  • 2 swimming pools, one with kids section
  • Beach Club with pool and transfers
  • Tennis courts
  • Spa (fee)
  • Gift shop
  • Games room
  • Bicycles (fee)
  • Wi-Fi in public areas
  • 18-hole golf course nearby

Hotel Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Balcony or Terrace
  • Air-conditioned
  • Ceiling fan
  • Direct dial telephone
  • Regularly replenished mini-bar and liquor dispenser
  • Flat screen satellite TV
  • 1 King or 2 Double beds
  • In-room safe
  • Hair dryer
  • Amenities kit
  • Bathroom with shower

Family Room

  • Maximum Number of Adults 2
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • 1 King bed
  • 1 bunk bed
  • Bathroom with shower
  • Hair dryer
  • Amenities kit
  • Air-conditioned
  • Ceiling fan
  • Regularly replenished mini-bar and liquor dispenser
  • Flat screen satellite TV
  • In-room safe
  • Balcony or Terrace
  • Direct dial telephone

Restaurants

Adelita

  • Buffet for breakfast, lunch and dinner
  • International
  • Dress code

María Bonita

  • a la carte for dinner
  • Mexican
  • Dress code

Cozumel

  • a la carte for lunch and dinner
  • Snacks/Steakhouse

Dante

  • Snack Bar

Bars

  • Tequila Pool bar

For the Kids - Kids 4-12 can enjoy supervised children's activities daily at the Kids' Club 9am-5pm. Babysitting service available. (fee)

Child Policy

  • 0-1 years free when sharing room with 2 adults in existing bedding
  • 2-12 years pay special rate when sharing room with 2 adults in existing bedding

**Note: Infants will no longer be counted as a body towards the max occupancy in all room categories that allow children.**    

Renova Spa Facilities

  • 3 treatment rooms
  • Beauty Salon

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Lupita
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Lupita
Avda. Xaman-Ha, Manzana 20, Lote 1, Condominio Playacar Lote Hotelero No. 1, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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