Riu Palace Mexico

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
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Our Opinion

A truly elegant resort, the Riu Palace Mexico is a 4 diamond resort that has amazing service and an superb luxury all inclusive resort. Perfectly located close to the town of Playa del Carmen, there is also a Starbucks just across the street. Great food, great beach, great facilities and more, the list can go on and on. Highly recommended for travelers looking for the ultimate all inclusive getaway.


Overview

The RIU Palace Mexico is a truly beautiful resort, where the service and facilities are the highest quality available anywhere. Delivering you spectacular deluxe rooms, delicious dining options with made-to-order food stations, and the most amazing resort lay out. Enjoy the best of smiles and join in the various activities for your entertainment, such as games, playing your favourite sports or condition yourself by the poolside. Prepare yourself for a complete luxury vacation, RIU properties never fail in personalized service and satisfying your every comfort!

Location: On the beach, 10 min to Playa del Carmen, 60 min to Cancun and 45 min from the airport. Within the resort area Playacar, across the street from RIU Yucatan, along with sister hotels RIU Playacar and RIU Tequila right near by.


Highlights
  • Free WiFi throughout hotel
  • All Inclusive 24 hours
  • Awarded with the "AAA Four Diamond Award" for 2015
  • Awarded GOLD certification for the Travelife Sustainability System 
  • Room service 24 hours a day
  • Four swimming pools
  • "Renova Spa"

tripadvisor Traveler Reviews
  • Tx412 : Houston, Texas
Nice beach and resort, rooms and service ok

I've been staying at resorts up and down this area for the past 10 years. In the last two years, we've had kids so no longer staying at the adults only resorts. For a place that allows kids, this resort is one of the nicer ones. The food was great with the buffet being our go-to place for dinners because it had the most option. We tried the other restaurants on site but it was slow and overcooked our food. Really, the buffet is the best here and thursday nights they have lobster and better cuts of beef. Rooms - If you have a stroller or need an elevator, you are going to want to stay on the first floor as they only have like 2 elevators (by the front lobby area only) and it's really inconvenient to get to unless your room is right next to it. The downside is, the first floor is loud and you can hear people walking by and moving furniture above you. The rooms aren't the nicest we've stayed in, but it's still roomy enough. They do a good job of cleaning the rooms. Restocking the fridge was hit or miss sometimes despite the fact that we tipped. Overall, rooms were decent and we had no issue with it.Beach - it's definitely one of the nicer stretches of beach in the area with a lot of palm trees for shade and plenty of chairs although they won't let you pull them closer to the water. No rocks to worry about either. Really nice beach.Service - Again, hit or miss. Overall not the best service. We asked for water bottles at the bar when our room was not restocked for a day or so and room service still kept forgetting and the bartender was acting like he was giving up gold and being very suspicious of us and our water needs? Very strange. We tipped everyone all the time, but honestly, I don't feel like it made a big difference in service or it depends on the person. They weren't the friendliest staff, but maybe we went right around the new year and they felt overworked?? I don't know, it wasn't a big issue for us, just noting that they weren't the friendliest or most accommodating staff. They have a 30 minute kid show every night that is great for kids to get up and dance. The place is fairly quiet at night in terms of entertainment. Overall we enjoyed our stay and it was nice that it's close to the shopping area and you can go out of the hotel to safely explore other riu hotels.

  • MarLin1066 : Gloucestershire, United Kingdom
Would we go again NO

This was the third visit to this hotel, but the standard has gone down.To our regret we reccomended this to two couples of our family, who had similar experiences to us..Which made us feel bad..Food was not very interesting (Not 5* standards) not very nice at all, difficult to find something to enjoy each day.We were both ill three times during our holiday...Watch the Ice in drinks and Glass water in the restaurants (stick to the bottles) Rooms are tired, we had the fridge changed twice due to breakdowns. Sink plugs didn't work, even after the maintenance man fixed them...The rooms smell of drains,(the plumbing needs looking at)It took 7 days to get a table for the balcony, it came after 3 times of asking..The pillows are only any use in a babies cot..The corridors are noisey at all hours, doors slamming, kids screaming etc.There are so many children there now you can't get any quiet time anywhere..The sunbeds were all gone each day by 10am, with towels on them but no people in a lot of cases. the pool hut ran out of towels by early afternoon most days..(people were even asking us for our used towels)We could not fault the floor staff, if it was not for them the hotel would be in trouble. Waiting staff were very helpful and could not do enough to please us, But that does not excuse the other problems here, (we asked to see the manager one evening), I was told he would be along soon (but no show) he was conspicuous by his absence...For the money we paid for this holiday, we did not have our monies worth from the hotel.. The evenings entertainment was very goodWould we return to this hotel DEFINITELY NOT...Not while it's for families, and then it needs a plumbing refurbishment...And what about that goverment exit tax, to be able to leave their country as well as the environment tax we paid at the desk when booking in at the hotel. What next a sunshine tax?...

  • Dave C : Reading, United Kingdom
Brilliant Christmas / New year holiday

Excellent hotel with gorgeous beach and pool area, the music was pretty quiet and very few activities going on around the pool or beach.Staff are brilliant so friendly always smiling and happy. The rooms are spacious and have all the amenities mini bar fully stocked daily. Excellent maid service daily.Food was amazing for an all inclusive, we have been to many Riu hotels this was the best food ever.The hotel grounds are beautiful always being attended to by ground staff.Nice to use the swim-up bar in the afternoon no idiots just people enjoying a drink in clean water.It was not a party atmosphere more for families and older couples.The nightly entertainment was average but you could use the other five Riu hotels. The staff in the lobby/piano bar were great you never had an empty glass, the piano player played very load music for about one hour from7.30pm.Lifts are a problem one each side at the entrance in reception on the first floor of the hotel, go down one floor and it only went to the rooms, you had to walk to the entrance from the beach or pool to get to the restaurant and entertainment area.Couples carrying children and buggy's up the stairs to get to the lobby bar, coffee bar, and reception is not very good.Recycle box in reception for unwanted adult and children's clothes shoes and toys to help unprivileged families a great idea.Just a two mile walk along the beach to Playa Del Carmen and 5th Avenue highly recommended.This is a immaculate hotel and we will be back next Christmas and New Year.Warning The Environmental Tax went up on January 1st, Hotels will collect 20 Mexican pesos per room per day on check in ( 2 weeks 280 Pesos ) you can pay by Pesos or card, Hotels will not take cash payments in US Dollars and cannot exchange US Dollars to Pesos. Hotel do change pounds to pesos.If your traveling from the UK please take Pesos with you. Tipping and shops will still take American Dollars.

  • Dean B : Manchester
Riu Palace Mexico - Fantastic Xmas / New Year Holiday

This was our first holiday we've ever had in the festive season and so we were a bit apprehensive. We needn't have been - we had an absolute fantastic time.ROOM - Lovely room and very clean indeed, cleaned at least once a day, sometimes twice. Fridge was also stocked up every day with soft drinks / lager / water. Optics on the wall with various spirits. Ice machine on the corridor.FOOD - 4 restaurants (Mexican, Italian, Japanese, Steakhouse) and 2 buffet areas (one was down by the beach) . The restaurants had set menus (and you had to wear long pants) so we never bothered with them. To be fair most of the food in the restaurants you could get from the buffet. I've read some reviews on here and I'm baffled by the reviewers who have a bad word to say about the food?? It was really good and there was PLENTY to choose from, you name it and they probably served it. There was even a barbecued food area down on the beach.SERVICE/STAFF - Second to none. The staff were fantastic - we commented on how hard they worked all day long. Very friendly, courteous and would go out of their way to help you. Room service very efficient too. They waiters on the beach bringing you drinks all day and the same at night. Big shout out to Raul in the breakfast/buffet - lovely man!ENTERTAINMENT - The complex had a Xmas Eve and New Years Eve Gala which were OK, however I did feel that the bands etc were a bit 'samey'. I'm all for listening to Latin music, but apart from one cover band it was literally every night. You are free to visit the other Riu hotels on the complex to mix it up a bit and one had a nightclub in it if you want to party until the early hours. Once you've done that then go down to 5th Avenue, there so much to do and see down there. We recommend going to Coco Bongo - absolutely fantastic nightclub/show. It's not cheap (about 75 USD each) but we had our best night out down there.BEACH - Free use of sunbeds/hammocks and free towels. Sunbeds always available on the beach and by the numerous pools. There were beach traders, but they were friendly enough and didn't harass you once you told them you want interested.KIDS - Although we didn't take any children, we could see that there was plenty for them to do. The animation team kept them occupied all day and night.In summary: Apart from the hotels entertainment which lacked a little variety for me, this hotel was absolutely brilliant and their staff were outstanding. We wouldn't think twice in booking and going back.

  • CBNewMexico : New Mexico
Gorgeous beach, great staff, quiet rooms

Rui Palace Mexico is located nearby a string of all-inclusive resorts south of Cancun, across from Cozumel. Other Riu properties are walking distance, so you can eat/drink or watch sports at other properties with no charge. This resort is newer - though the "modern" design is a bit garish. Locals call it the "Liberace" Riu. . . but that's just b/c of the color schemes (pinks/purples/sparkly/glitter). We've stayed at other Riu Palaces, and this resort was just as lovely, but VERY GLAD to say, significantly quieter at night, not a party hotel, and the rooms were clean/new/updated. The beds were more comfortable than other Riu Palaces, though we had to ask for blankets as the nights were quite cool. The weather was fickle, sunny one day, rainy the next, but par for January. As with other all-inclusive resorts, the food tends to be "just OK" (though the NY Strip steak at the steak house was 100% fabulous), and the alcohol tends to be mediocre quality even if you ask for top shelf & pay better tips. We bought our own Absolute and good wines at a liquor store in Playa del Carmen and kept them in our room fridge. The wines served in the restaurants taste like vinegar to a wine person. Why can't they import some decent California wines? Or from Chile or Argentina? The beer is good! The pina coladas & other frozen drinks are refreshing when you're out at the pool or beach but pretty low alcohol content. Breakfast buffet has the best food selection of the day, but service ends at 11 am. The lattes, espresso, even the regular coffee is also very good. All in all, we had a great stay and the price is reasonable. We probably will go again next year!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch and dinner daily (buffet & on the spot, made-to-your-taste cooking stations)
  • Room service for Continental breakfast daily
  • Lunch at 2 Beach club restaurants
  • All day snacks including 24 hour Lobby bar
  • A la carte dining without reservations
  • Unlimited Domestic and select International drinks from 10:30am-Midnight
  • 2 theme dinners per week
  • In-room mini-bar & liquor dispensers, replenished regularly
  • Lounge chair and towels (pool/beach)
  • Windsurfing
  • Sailing
  • Kayaking
  • Snorkeling
  • Introductory scuba diving lesson in pool
  • Day & night tennis
  • Use of gym at RIU Yucatan Mexican Street
  • Jacuzzi
  • Games
  • Daily activities
  • Nightly entertainment including live music
  • Free admission to RIU Tequila Disco, drinks included until 2am

RIU-topia

  • Welcome cocktail
  • Unlimited International drinks
  • In-room liquor dispenser
  • Unlimited dining at a specialty restaurants
  • In-room mini bar re-stocked regularly
  • In-room safe
  • 20% discount on select excursions booked with Signature
  • Signature Hour from 4 - 5 p.m.
  • Spa credit available (applies to selected treatments, may vary per hotel)

RIU Palace Inclusions

Lavishly appointed, spacious accommodations, gourmet and specialty a  la carte dining, decadent spa services and exchange services with other nearby RIU Resorts.

Enjoy all RIU-topia features plus...

  • 24-hour room service
  • Poolside waiter beverage service
  • Champagne breakfast daily
  • In-room coffee maker
  • Nightly turndown service
  • Free Wi-Fi in the guestrooms 
  • 434 elegantly decorated rooms
  • Main buffet restaurant with great variety
  • 2 Beach restaurants
  • 3 a la carte restaurants: Brazilian, Grill-Steakhouse and International cuisine, dress code & reservations required
  • Snack bars
  • 5 bars including swim-up pool bar
  • 2 pools
  • Children's pool
  • Jacuzzi
  • 2 lit tennis courts
  • Gym
  • Spa including sauna, Jacuzzi, beauty salon & massage services
  • Garden hammocks
  • Small children's playground
  • Chapel
  • 'Mexican Street' at RIU Yucatan with gym, great shopping, Internet access, photo shop & lab
  • Medical service (fee)
  • 18-hole golf course & horseback riding nearby
  • Free WiFi

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • 1 King or 2 Double beds
  • Split-level living room area with sofa or sofa-bed
  • Direct dial telephone
  • Regularly replenished mini-bar and liquor dispenser 
  • Coffee maker
  • Flat screen satellite TV
  • Safety deposit box (laptop size)
  • Iron & Ironing board
  • Bathroom equipped with hydromassage bathtub
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or Terrace
  • Extra shower cabin (Rain-shower)

Junior Suite Superior

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • 1 King or 2 Double beds
  • Split-level living room area with sofa or sofa-bed
  • Direct dial telephone
  • Regularly replenished mini-bar and liquor dispenser
  • Coffee maker 
  • Flat screen satellite TV
  • Safety deposit box (laptop size)
  • Iron & Ironing board
  • Bathroom equipped with hydromassage bathtub
  • Extra shower cabin (Rain-shower)
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or Terrace
  • Courtyard view

Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 1 King bed
  • Large living area
  • Sofa
  • Direct dial telephone
  • Daily replenished mini-bar and liquor dispenser
  • Coffee maker 
  • Flat screen satellite TV
  • Radio alarm clock
  • Safety deposit box (laptop size)
  • Iron & Ironing board
  • Bathroom equipped with hydromassage bathtub
  • Extra shower cabin (Rain-shower)
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or Terrace

Suite Jacuzzi

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • 1 King bed
  • Larger living area
  • Sofa
  • Direct dial telephone
  • Daily replenished mini-bar and liquor dispenser
  • Coffee maker
  • Flat screen satellite TV
  • Safety deposit box (laptop size)
  • Iron & Ironing board
  • Bathroom equipped with hydromassage bathtub
  • Extra shower cabin (Rain-shower)
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or terrace with private jacuzzi

Restaurants

La Bodega

  • a la carte for dinner, buffet for lunch
  • Mexican
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Krystal

  • a la carte for dinner 
  • Gourmet
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Miyagi

  • a la carte for dinner
  • Japanese
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Dolce Vita

  • a la carte for dinner
  • Italian
  • Dress code

Guacamole

  • a la carte for dinner, buffet for lunch
  • Steakhouse
  • Dress code

Don Julian

  • Buffet for breakfast and dinner

Capuchino

  • Ice cream parlour

Bars

  • Bar Cubano Lobby bar
  • Los Mariachis Theatre Bar
  • Las Conchas Swim-up pool bar
  • Beach Bar
  • Palmeral Swim-up pool bar

Kids Policy - 0-1 years free when sharing room with 2 adults in existing bedding. 2-12 years pay special rate when sharing room with 2 adults in existing bedding.

Note: Infants will no longer be counted as a body towards the max occupancy in all room categories that allow children.

For the Kids - RiuLand kids' club (ages 4-7 and 8-12) and children's playground and pool.

Riu Palace Mexico offers the following Renova Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Sauna 

Massages

  • Swedish massage
  • Deep tissue massage
  • Renova Spa combination massage
  • Back, neck and shoulder massage
  • Hot Stone massage
  • Massage for two
  • Lymphatic drainage
  • Aromatherapy massage

Facial treatments

  • ''Flash'' facial treament
  • Sensitive skin treatment
  • Deep cleansing
  • Collagen facial

Wraps

  • Mango and passion fruit wrap
  • Mud body wrap

Other treaments

  • Manicure, pedicure
  • Hair removal
  • Body exfoliation
  • Make up

Stay at 1, Play at 6! - Receive full exchange privileges at Riu Yucatan, Riu Playacar, Riu Tequila, Riu Lupita & Riu Palace Riviera Maya including disco & drinks until 2am. Dinner restaurants excluded.Transfers not included (a short walk away).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Palace Mexico
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Palace Mexico
Avenida Xaman-Ha, Manzana 3, Lote 4 Condominio Playacar, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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