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Riu Palace Mexico

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

A truly elegant resort, the Riu Palace Mexico is a 4 diamond resort that has amazing service and an superb luxury all inclusive resort. Perfectly located close to the town of Playa del Carmen, there is also a Starbucks just across the street. Great food, great beach, great facilities and more, the list can go on and on. Highly recommended for travelers looking for the ultimate all inclusive getaway.


Overview

The RIU Palace Mexico is a truly beautiful resort, where the service and facilities are the highest quality available anywhere. Delivering you spectacular deluxe rooms, delicious dining options with made-to-order food stations, and the most amazing resort lay out. Enjoy the best of smiles and join in the various activities for your entertainment, such as games, playing your favourite sports or condition yourself by the poolside. Prepare yourself for a complete luxury vacation, RIU properties never fail in personalized service and satisfying your every comfort!

Location: On the beach, 10 min to Playa del Carmen, 60 min to Cancun and 45 min from the airport. Within the resort area Playacar, across the street from RIU Yucatan, along with sister hotels RIU Playacar and RIU Tequila right near by.


Highlights
  • Free WiFi throughout hotel
  • All Inclusive 24 hours
  • Awarded with the "AAA Four Diamond Award" for 2015
  • Awarded GOLD certification for the Travelife Sustainability System 
  • Room service 24 hours a day
  • Four swimming pools
  • "Renova Spa"

tripadvisor Traveler Reviews
  • KijoSanch :
First Time at Riu Palace Mexico

The grounds are beautiful and spacious, well maintained and pleasing to the eye. The staff are, without fail, friendly and helpful. From the front desk all the way to the beachfront. Made our experience relaxing and welcoming. Food was really good and varied. Excluding a few understandable stumbles (feeding hundreds of ravenous tourists from different backgrounds can't be easy), everything was delicious and appetizing. Mixed drinks, however, are too watery. My many G&Ts were invariably mostly Tonic and watery ice. Bleh. Hubby fared better with his caipirinhas. Tip: go to the bar yourself and cajole the bartender into strengthenimg the alcohol dosage! The decor... mostly Vegas glam. Appealing to some, me..not so much. I have a thing for proper lighting...and the lighting here - while generous and we'll considered - felt more institutional than resort since the use of white LED is heavy. Bathed everything with a white/cool light. I prefer warmer tones. Room: beds were comfortable. Bathtub is part of the bedroom unless you close a curtain is no walls. No issues for me. Others may prefer more privacy but most likely whoever you're sharing the room with has seen your naked butt on more than one occasion...so no big deal. The bathroom and shower have doors so no peeping on that. Oh, and more white lightning. Ugh. The beach: wickedly good. The staff clear the seaweed off the beach every morning.Would I return? Absolutely! But I'd try other PDC AI before that since this was a virgin trip.

  • CEM31 : Boston, Massachusetts
Second visit not as good as first!

This was our 3 stay at a Riu property in Mexico and we chose to return to the Riu Palace Mexico after having a fantastic time there last year. We try not to go the same resort twice but after much research on other hotels we opted to return. I agree with all the previous comments about the friendliness of the staff and the cleanliness of the hotel and pool beach. The food was excellent as last year with plenty of choice to suit all tastes. However as a returning guest and comparing it to last years visit there were some disappointments. The entertainment staff were a bit lack luster compared to the staff last year. The only one that stood out was Raphael he was engaging, funny and worked darn hard. Also one day we couldn't go into the swim up bar as a group had practically taken it over to play beer pong. They were loud and obnoxious and the hotel staff let this go on for a considerable time. If I'd wanted a "party hotel" I could have gone to one and paid a lot less. We had a good holiday but it certainly didn't live up to last years experience. However this would not put me off staying at a Riu property in the future.

  • Princess315 : London, United Kingdom
Fantadtic

My partner,myself & 4 friendshave just returned from staying at the Riu Palace Mexico for 2 wonderful weeks .Do not know where to begin. Firstly ,Eduardo at reception was so friendly when we arrived. Then for the next 2 weeks would alys greet us by our names and ask if we need anything.The room was great and looked out to the Yucatan hotel . The bath is fantastic and shower is great.The beds are so comfy .the cleaners work endlessly and always are friendly. Our room was spotless and usually came back in the afternoon to a new towel decoration on our bed.They even decorated our room with balloons on my birthday .The facilities are faultless. The hotel is so beautiful to look at from the bar to the pool area. The fountains pools give the impression of a palace. Which we think it is.The pool area is brilliant . So clean and organised . The waiter service is spot on. You look up and there is a drink on offer . A huge thank you to Lazaro ,Martin & Sergio. .We were never thirsty while you were around. Even in the beach they were attentive and so polite.had some great cocktails . Must have a Miami vice once there!The swim up bar is brilliant. And unlike previous hotels we have visited ,no idiots taking the bar over.The Cubano bar is so relaxing and cool . Great atmosphere and a pianist in the evening. So it is nice before going for a meal.The waiter staff in the bar are great. Maribel ,Reme,& Little Jeromimo we’re brilliant .we were always greeted with a smile and forever asking how we were. The restaurants are amazing from the buffet to the select restaurants. The cuisine restaurant was so nice and the food was great. The steakhouse & Mexican were also great.Now the buffet restaurant. We can fault this at all. From the selection of food to the service.My say a huge big thank you to our favourite ever waiters ,Edward & Roberto. We love these men! We always had a little laugh with them. Edward would always giggle with us. We will never forget his giggle. Roberto was always smiling and the minute we got to our table we had drinks waiting. It was my birthday whilst there and Noe,one of the waiters organised the other waiters to sing to me and decorate our table. Then gave me a birthday cake. Noe made it so memorable. Thank you Noe.The manager of the hotel was always friendly and forever walking around checking everything was ok. We went to the other riu hotels in the area whilst there. The palace was by far the best. Went over to the tequila to go to “Pasha” the niteclub. Wasn’t too bad. Best thing was the air con. So need with the humidity outside.We was there from the 27th September and had 2 days of rain on and off but not bad for 14 days.So if you can afford a little extra ,try to stay here . Thus hotel is amazing.Once again a big thank you to all the staff at the Riu palace Mexico for 2 weeks of luxury .

  • Olga H :
New year 2015

As every Riu Palace is Riu Palace Mexico super in all belongings: pools, beach, restaurants, comfortable rooms, service. We enjoyed every moment of our holiday but especially the new year celebration - Raul made it from the balcony in more than 50 languages. We also booked very many excursions direct from hotel, everything perfect organized.

  • Michelle C :
Amazing vacation!

This property is stunning and very tastefully modern. We stayed in one of the junior suites on the ground floor, and loved the layout. We didn't mind a room that faced the Riu Yucatan next door, as the hedges were high and it was quiet and private when sitting on the terrace. There are a few Agoulis that roam freely around the grounds, but they are not a bother, and not nearly as numerous as the packs coatis we saw running around and through the Riu Tequila when we visited that resort across the road. The food here is absolutely incredible! We didn't visit the a la carte restaurants, as we thought Don Julian's buffet was worth going back to again and again. You know when you go to an all inclusive, you are usually tired of the buffet after a couple of days because it all starts to taste the same, but not here. Every night, they change it up, and there is so much variety to choose from, you can't go wrong. The best service we received for dinner, was during gala night and we had Eduardo and Roberto as our servers. These two men are incredible at what they do.All the staff we encountered were friendly and smiled and looked genuinely happy to be there and part of the guest experience. If you want bottled water on the property, bring it from your room, or ask the front desk. None of the bars have access to bottled water. The coffee bar makes great lattes and we preferred those to the coffee served in the buffet. If you like strong coffee, then you'll be fine in the buffet and like the in room coffee as well.Our room was always very clean, our mini fridge always stocked up.Service around the pools and at the beach is impeccable! You will not go thirsty, as the staff is always around to offer another drink.There are plenty of beach chairs around the pools and on the beach. This isn't the kind of resort that you have to get up at the crack of dawn and put your towel on a chair to ensure you still have one by 10 am. The only real downfall to the pool and beach area is the lack of washrooms in this area to accommodate. There is one men's and one ladies washroom beside the Guacamole restaurant and that was the only one we could find. This washroom also has to accommodate the beachgoers that come from the Riu Tequila as well. We had a couple of very rainy weather days when we visited, but this is the chance you take when you book a vacation during this time of year. It didn't dampen our spirits, nor ruin our holiday. There is an umbrella in every room, so you can still go out and enjoy your day. We were told the weather usually holds out until around September 25th, before the rains. Tropical storm Nate was supposed to hit us on Friday night. Although it passed us by, the hotel was great at taking all necessary precautions and advising each room on their safety procedures and expectations from the guests. Overall, we had an amazing vacation, loved the staff, the drinks, the food and the cleanliness of this resort. I'm not entirely sure what some of the people who complained about this resort were expecting, take it in with a grain of salt. We would definitely come back to the Riu Palace Mexico!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily (buffet & on the spot, made-to-your-taste cooking stations)
  • Room service for Continental breakfast daily
  • Lunch at 2 Beach club restaurants
  • All day snacks including 24 hour Lobby bar
  • A la carte dining without reservations
  • Unlimited Domestic and select International drinks from 10:30am-Midnight
  • 2 theme dinners per week
  • In-room mini-bar & liquor dispensers, replenished regularly
  • Lounge chair and towels (pool/beach)
  • Windsurfing
  • Sailing
  • Kayaking
  • Snorkeling
  • Introductory scuba diving lesson in pool
  • Day & night tennis
  • Use of gym at RIU Yucatan Mexican Street
  • Jacuzzi
  • Games
  • Daily activities
  • Nightly entertainment including live music
  • Free admission to RIU Tequila Disco, drinks included until 2am

RIU-topia

  • Welcome cocktail
  • Unlimited International drinks
  • In-room liquor dispenser
  • Unlimited dining at a specialty restaurants
  • In-room mini bar re-stocked regularly
  • In-room safe
  • 20% discount on select excursions booked with Signature
  • Signature Hour from 4 - 5 p.m.
  • Spa credit available (applies to selected treatments, may vary per hotel)

RIU Palace Inclusions

Lavishly appointed, spacious accommodations, gourmet and specialty a  la carte dining, decadent spa services and exchange services with other nearby RIU Resorts.

Enjoy all RIU-topia features plus...

  • 24-hour room service
  • Poolside waiter beverage service
  • Champagne breakfast daily
  • In-room coffee maker
  • Nightly turndown service
  • Free Wi-Fi in the guestrooms 
  • 434 elegantly decorated rooms
  • Main buffet restaurant with great variety
  • 2 Beach restaurants
  • 3 a la carte restaurants: Brazilian, Grill-Steakhouse and International cuisine, dress code & reservations required
  • Snack bars
  • 5 bars including swim-up pool bar
  • 2 pools
  • Children's pool
  • Jacuzzi
  • 2 lit tennis courts
  • Gym
  • Spa including sauna, Jacuzzi, beauty salon & massage services
  • Garden hammocks
  • Small children's playground
  • Chapel
  • 'Mexican Street' at RIU Yucatan with gym, great shopping, Internet access, photo shop & lab
  • Medical service (fee)
  • 18-hole golf course & horseback riding nearby
  • Free WiFi

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • 1 King or 2 Double beds
  • Split-level living room area with sofa or sofa-bed
  • Direct dial telephone
  • Regularly replenished mini-bar and liquor dispenser 
  • Coffee maker
  • Flat screen satellite TV
  • Safety deposit box (laptop size)
  • Iron & Ironing board
  • Bathroom equipped with hydromassage bathtub
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or Terrace
  • Extra shower cabin (Rain-shower)

Junior Suite Superior

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • 1 King or 2 Double beds
  • Split-level living room area with sofa or sofa-bed
  • Direct dial telephone
  • Regularly replenished mini-bar and liquor dispenser
  • Coffee maker 
  • Flat screen satellite TV
  • Safety deposit box (laptop size)
  • Iron & Ironing board
  • Bathroom equipped with hydromassage bathtub
  • Extra shower cabin (Rain-shower)
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or Terrace
  • Courtyard view

Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 1 King bed
  • Large living area
  • Sofa
  • Direct dial telephone
  • Daily replenished mini-bar and liquor dispenser
  • Coffee maker 
  • Flat screen satellite TV
  • Radio alarm clock
  • Safety deposit box (laptop size)
  • Iron & Ironing board
  • Bathroom equipped with hydromassage bathtub
  • Extra shower cabin (Rain-shower)
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or Terrace

Suite Jacuzzi

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • 1 King bed
  • Larger living area
  • Sofa
  • Direct dial telephone
  • Daily replenished mini-bar and liquor dispenser
  • Coffee maker
  • Flat screen satellite TV
  • Safety deposit box (laptop size)
  • Iron & Ironing board
  • Bathroom equipped with hydromassage bathtub
  • Extra shower cabin (Rain-shower)
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or terrace with private jacuzzi

Restaurants

La Bodega

  • a la carte for dinner, buffet for lunch
  • Mexican
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Krystal

  • a la carte for dinner 
  • Gourmet
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Miyagi

  • a la carte for dinner
  • Japanese
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Dolce Vita

  • a la carte for dinner
  • Italian
  • Dress code

Guacamole

  • a la carte for dinner, buffet for lunch
  • Steakhouse
  • Dress code

Don Julian

  • Buffet for breakfast and dinner

Capuchino

  • Ice cream parlour

Bars

  • Bar Cubano Lobby bar
  • Los Mariachis Theatre Bar
  • Las Conchas Swim-up pool bar
  • Beach Bar
  • Palmeral Swim-up pool bar

Kids Policy - 0-1 years free when sharing room with 2 adults in existing bedding. 2-12 years pay special rate when sharing room with 2 adults in existing bedding.

Note: Infants will no longer be counted as a body towards the max occupancy in all room categories that allow children.

For the Kids - RiuLand kids' club (ages 4-7 and 8-12) and children's playground and pool.

Riu Palace Mexico offers the following Renova Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Sauna 

Massages

  • Swedish massage
  • Deep tissue massage
  • Renova Spa combination massage
  • Back, neck and shoulder massage
  • Hot Stone massage
  • Massage for two
  • Lymphatic drainage
  • Aromatherapy massage

Facial treatments

  • ''Flash'' facial treament
  • Sensitive skin treatment
  • Deep cleansing
  • Collagen facial

Wraps

  • Mango and passion fruit wrap
  • Mud body wrap

Other treaments

  • Manicure, pedicure
  • Hair removal
  • Body exfoliation
  • Make up

Stay at 1, Play at 6! - Receive full exchange privileges at Riu Yucatan, Riu Playacar, Riu Tequila, Riu Lupita & Riu Palace Riviera Maya including disco & drinks until 2am. Dinner restaurants excluded.Transfers not included (a short walk away).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Palace Mexico
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Palace Mexico
Avenida Xaman-Ha, Manzana 3, Lote 4 Condominio Playacar, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.