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Riu Palace Mexico

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

A truly elegant resort, the Riu Palace Mexico is a 4 diamond resort that has amazing service and an superb luxury all inclusive resort. Perfectly located close to the town of Playa del Carmen, there is also a Starbucks just across the street. Great food, great beach, great facilities and more, the list can go on and on. Highly recommended for travelers looking for the ultimate all inclusive getaway.


Overview

The RIU Palace Mexico is a truly beautiful resort, where the service and facilities are the highest quality available anywhere. Delivering you spectacular deluxe rooms, delicious dining options with made-to-order food stations, and the most amazing resort lay out. Enjoy the best of smiles and join in the various activities for your entertainment, such as games, playing your favourite sports or condition yourself by the poolside. Prepare yourself for a complete luxury vacation, RIU properties never fail in personalized service and satisfying your every comfort!

Location: On the beach, 10 min to Playa del Carmen, 60 min to Cancun and 45 min from the airport. Within the resort area Playacar, across the street from RIU Yucatan, along with sister hotels RIU Playacar and RIU Tequila right near by.


Highlights
  • Free WiFi throughout hotel
  • All Inclusive 24 hours
  • Awarded with the "AAA Four Diamond Award" for 2015
  • Awarded GOLD certification for the Travelife Sustainability System 
  • Room service 24 hours a day
  • Four swimming pools
  • "Renova Spa"

tripadvisor Traveler Reviews
  • Lenazz : Houston, Texas
Great hotel

We traveled with our baby and enjoyed ourselves. Service was top-notch, food was great and many options to choose from. We were treated well by the staff, they worked very hard to make our vacation unforgettable. Wish the main pool was cleaner and we would be able to choose a quieter room, we were close to the party and was loud.

  • dandcdandc : Newcastle upon Tyne, United Kingdom
Fantastic time but not 5*

Just got back from staying 2 weeks at Riu Palace Mexico. Hotel: Being in the Palace allows you to visit other Riu neighbouring hotels. On an evening we walked straight in to the Riu Yucatan, Playacar and Tequila then straight out again - weren't impressed. These hotels don't have an air conditioned lobby, bar area so there's no area to really cool down. We went to the Riu Palace Rivera Maya one evening for a drink and much preferred the decor at this hotel, far more classical looking. Advice on rooms is get a higher room as previous reviews have been spot on describing a damp smell - we were on the ground floor initially then asked to move which they obliged on the second day. If you read about anyone complaining about the size of the room for the toilet don't worry these reviewers must be obese in size as I'm not 'little' & found there to be ample room. Too many kids were at the hotel with parents who didn't have any respect for other guests. Food, service and overall experience was very good. Is paying the extra money to stay at a Riu Palace worth it - definitely. Beach: Really depends when you go. Some days the sea can be rougher than others & this brings in a lot of seaweed. Tip is to turn right and walk right past all the hotels after a further 5 minutes walk go snorkelling with all the amazing fishes, where there's large concrete blocks & rocks in the sea. Take a banana to feed the fish and you'll see the results for yourself- Truly amazing. Playa del Carmen: We did expect to walk in there a lot more than we did. We walked there twice, each time taking about 20 minutes. There's no bargains anywhere to be had. The majority of the shops just sell the same tatt you'd probably be able to pick up in Blackpool. There are 2 large supermarkets there which I'd recommend you get your Off! insect repellent from.Excursions: We did the Coba Maya, Tulum & snorkel with giant turtles (amazing) & jungle adventure. All very good however we went via Thomson for these which were expensive. They were all roughly the same price, Jungle adventure came out the most at 150 dollars per person. But don't regret paying a premium because of being safe than sorry if something went wrong.Please note something most folk don't know about (including ourselves) when leaving the country you have to pay a tax. It's currently £50 per person.

  • kimc0486 : Seattle, Washington
Great all inclusive

I was here for a destination wedding. The resort is huge with lots to do! The pool is absolutely freezing, which for the price of the hotel, I would expect better!! At least the ocean is right there. We all got very sick here, bring sanitizer for the buffets to use right after you dish up and before starting to eat! The rooms also smelled very badly of mildew. Again, for the price, I would expect better. Loved PDC, but would likely return to a different hotel.

  • Fak3V :
Wonderful stay at Playa Del Carmen

We stayed here during our second week in Mexico and what should I say...? It was simply great. The hotel with the whole complex is wonderful and really well maintained. Our room was beautiful, big and clean. It was situated on the second floor and from the balcony we had a view of the huge green area the pools and even the sea. The food was great too and the buffet is really impressive and has a wide choice of fresh food.Great praise for the staff, they are really helpful and were very friendly and sympathic.The shows in the evening are great entertainment.We had one day a problem with our aircon and they did everything possible to fix it as fast as possible (which they did and it seems that it was a bigger problem)It was a very pleasant stay and if our ways should lead as another time to Playa Del Carmen we will come back here. Thank you for making our stay so pleasant.

  • davidlI5106MM :
Luxury in the jungle

We love the old world style of this authentic Mexican resort. We probably liked the old decor a little better but they are updating all the RIU properties and we still like the more modern look. We rate the employees among the best here, great service from all. The individual restaurants are good, our favorite is the Steak House. But the buffet is always good and we enjoyed all meals here. The pools are nice , the beach here is perfect, you can walk for miles on it. A minor drawback is the rooms are set back from the ocean with no real ocean views. We like to walk and the areas to walk around the resort are great. We get to see numerous animals in the area, our favorites are the iguanas and the coatimundis, sometimes hundreds can be seen in the evening. There are nice neighborhoods with nice houses and a golf course to walk around and it is a short pleasant walk to Playa del Carmen, full of shoppig, bars and restaurants.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily (buffet & on the spot, made-to-your-taste cooking stations)
  • Room service for Continental breakfast daily
  • Lunch at 2 Beach club restaurants
  • All day snacks including 24 hour Lobby bar
  • A la carte dining without reservations
  • Unlimited Domestic and select International drinks from 10:30am-Midnight
  • 2 theme dinners per week
  • In-room mini-bar & liquor dispensers, replenished regularly
  • Lounge chair and towels (pool/beach)
  • Windsurfing
  • Sailing
  • Kayaking
  • Snorkeling
  • Introductory scuba diving lesson in pool
  • Day & night tennis
  • Use of gym at RIU Yucatan Mexican Street
  • Jacuzzi
  • Games
  • Daily activities
  • Nightly entertainment including live music
  • Free admission to RIU Tequila Disco, drinks included until 2am

RIU-topia

  • Welcome cocktail
  • Unlimited International drinks
  • In-room liquor dispenser
  • Unlimited dining at a specialty restaurants
  • In-room mini bar re-stocked regularly
  • In-room safe
  • 20% discount on select excursions booked with Signature
  • Signature Hour from 4 - 5 p.m.
  • Spa credit available (applies to selected treatments, may vary per hotel)

RIU Palace Inclusions

Lavishly appointed, spacious accommodations, gourmet and specialty a  la carte dining, decadent spa services and exchange services with other nearby RIU Resorts.

Enjoy all RIU-topia features plus...

  • 24-hour room service
  • Poolside waiter beverage service
  • Champagne breakfast daily
  • In-room coffee maker
  • Nightly turndown service
  • Free Wi-Fi in the guestrooms 
  • 434 elegantly decorated rooms
  • Main buffet restaurant with great variety
  • 2 Beach restaurants
  • 3 a la carte restaurants: Brazilian, Grill-Steakhouse and International cuisine, dress code & reservations required
  • Snack bars
  • 5 bars including swim-up pool bar
  • 2 pools
  • Children's pool
  • Jacuzzi
  • 2 lit tennis courts
  • Gym
  • Spa including sauna, Jacuzzi, beauty salon & massage services
  • Garden hammocks
  • Small children's playground
  • Chapel
  • 'Mexican Street' at RIU Yucatan with gym, great shopping, Internet access, photo shop & lab
  • Medical service (fee)
  • 18-hole golf course & horseback riding nearby
  • Free WiFi

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • 1 King or 2 Double beds
  • Split-level living room area with sofa or sofa-bed
  • Direct dial telephone
  • Regularly replenished mini-bar and liquor dispenser 
  • Coffee maker
  • Flat screen satellite TV
  • Safety deposit box (laptop size)
  • Iron & Ironing board
  • Bathroom equipped with hydromassage bathtub
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or Terrace
  • Extra shower cabin (Rain-shower)

Junior Suite Superior

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • 1 King or 2 Double beds
  • Split-level living room area with sofa or sofa-bed
  • Direct dial telephone
  • Regularly replenished mini-bar and liquor dispenser
  • Coffee maker 
  • Flat screen satellite TV
  • Safety deposit box (laptop size)
  • Iron & Ironing board
  • Bathroom equipped with hydromassage bathtub
  • Extra shower cabin (Rain-shower)
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or Terrace
  • Courtyard view

Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 1 King bed
  • Large living area
  • Sofa
  • Direct dial telephone
  • Daily replenished mini-bar and liquor dispenser
  • Coffee maker 
  • Flat screen satellite TV
  • Radio alarm clock
  • Safety deposit box (laptop size)
  • Iron & Ironing board
  • Bathroom equipped with hydromassage bathtub
  • Extra shower cabin (Rain-shower)
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or Terrace

Suite Jacuzzi

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • 1 King bed
  • Larger living area
  • Sofa
  • Direct dial telephone
  • Daily replenished mini-bar and liquor dispenser
  • Coffee maker
  • Flat screen satellite TV
  • Safety deposit box (laptop size)
  • Iron & Ironing board
  • Bathroom equipped with hydromassage bathtub
  • Extra shower cabin (Rain-shower)
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or terrace with private jacuzzi

Restaurants

La Bodega

  • a la carte for dinner, buffet for lunch
  • Mexican
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Krystal

  • a la carte for dinner 
  • Gourmet
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Miyagi

  • a la carte for dinner
  • Japanese
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Dolce Vita

  • a la carte for dinner
  • Italian
  • Dress code

Guacamole

  • a la carte for dinner, buffet for lunch
  • Steakhouse
  • Dress code

Don Julian

  • Buffet for breakfast and dinner

Capuchino

  • Ice cream parlour

Bars

  • Bar Cubano Lobby bar
  • Los Mariachis Theatre Bar
  • Las Conchas Swim-up pool bar
  • Beach Bar
  • Palmeral Swim-up pool bar

Kids Policy - 0-1 years free when sharing room with 2 adults in existing bedding. 2-12 years pay special rate when sharing room with 2 adults in existing bedding.

Note: Infants will no longer be counted as a body towards the max occupancy in all room categories that allow children.

For the Kids - RiuLand kids' club (ages 4-7 and 8-12) and children's playground and pool.

Riu Palace Mexico offers the following Renova Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Sauna 

Massages

  • Swedish massage
  • Deep tissue massage
  • Renova Spa combination massage
  • Back, neck and shoulder massage
  • Hot Stone massage
  • Massage for two
  • Lymphatic drainage
  • Aromatherapy massage

Facial treatments

  • ''Flash'' facial treament
  • Sensitive skin treatment
  • Deep cleansing
  • Collagen facial

Wraps

  • Mango and passion fruit wrap
  • Mud body wrap

Other treaments

  • Manicure, pedicure
  • Hair removal
  • Body exfoliation
  • Make up

Stay at 1, Play at 6! - Receive full exchange privileges at Riu Yucatan, Riu Playacar, Riu Tequila, Riu Lupita & Riu Palace Riviera Maya including disco & drinks until 2am. Dinner restaurants excluded.Transfers not included (a short walk away).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Palace Mexico
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Palace Mexico
Avenida Xaman-Ha, Manzana 3, Lote 4 Condominio Playacar, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.