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Riu Palace Mexico

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

A truly elegant resort, the Riu Palace Mexico is a 4 diamond resort that has amazing service and an superb luxury all inclusive resort. Perfectly located close to the town of Playa del Carmen, there is also a Starbucks just across the street. Great food, great beach, great facilities and more, the list can go on and on. Highly recommended for travelers looking for the ultimate all inclusive getaway.


Overview

The RIU Palace Mexico is a truly beautiful resort, where the service and facilities are the highest quality available anywhere. Delivering you spectacular deluxe rooms, delicious dining options with made-to-order food stations, and the most amazing resort lay out. Enjoy the best of smiles and join in the various activities for your entertainment, such as games, playing your favourite sports or condition yourself by the poolside. Prepare yourself for a complete luxury vacation, RIU properties never fail in personalized service and satisfying your every comfort!

Location: On the beach, 10 min to Playa del Carmen, 60 min to Cancun and 45 min from the airport. Within the resort area Playacar, across the street from RIU Yucatan, along with sister hotels RIU Playacar and RIU Tequila right near by.


Highlights
  • Free WiFi throughout hotel
  • All Inclusive 24 hours
  • Awarded with the "AAA Four Diamond Award" for 2015
  • Awarded GOLD certification for the Travelife Sustainability System 
  • Room service 24 hours a day
  • Four swimming pools
  • "Renova Spa"

tripadvisor Traveler Reviews
  • usflim2 : Burr Ridge, Illinois
Surprise upgrade!!!

A very very nice resort. 1. The place is spotless. From our room to the overall ground keeping, they take cleanliness very seriously here.2. Our room was very comfortable and if we needed anything, they were right there. For some reason we lost power and the maintenance person was there right away.3. The pool areas were very nice and you never felt crowded or that there wasn't enough seating. One negative is that they seemed to run out of towels early in the afternoon, so plan accordingly. It would have been fun to have a few more pool activities going on throughout the day but the ones they had were great. Water aerobics everyday at 11:15 was really good.4. Beautiful beach access. Albeit the walk is a bit but so very nice and well maintained. Speaking of walking, you will do a bit of that. Depending on where your room is located, the walk to the pool can be a bit but hey, use it as exercise after you eat.5.. FOOD....very good. The buffet has so much variety that you should not get bored. Try the restaurants too but make sure men that you have on pants. They will not let you in. The restaurant was spotless and the wait staff was very attentive. It's obvious they take pride in what they do.When we first arrived we were offered an upgrade to the Palace Mexico and we were thrilled since that upgrade allowed us to visit the other properties. We felt VERY comfortable walking all over the area and I actually ran each day all around the area and never felt unsafe. I would totally recommend this place whether going as a couple, a group of friends, or even a family.

  • Billwpg : Winnipeg, Canada
Family vacation

This was rated as a 5 star I would rate it an 8 star it was the best we have ever stayed at in Mexico. The service was so great it was as if you only had to think of it and they brought it to you they were fantastic. We actually went during Feb 2016 but could not pick that date for the review. The pools and beach as well as all the restaurants were great. The rooms were clean and roomy. We would return here.

  • Susan F : Toronto, Canada
A great hotel and wonderful beach

We just got back from a week at the Riu Palace Mexico. It is the best Riu we have stayed at. The grounds are extensive and extremely well kept and the rooms are spacious and clean. Housekeeping does an excellent job. I would recommend an upgrade to a suite facing the courtyard rather than a standard suite which mostly face the rear of the hotel. There are 3 floors of suites and only 2 elevators so you would need to use the stairs unless you want to go to the elevators in the lobby. This is fine unless you have mobility issues (which we don't). If you do have issues e-mail the hotel the day before you arrive and request a ground floor unit. The beach is extensive and great for walks. There was some seaweed coming in but it is promptly cleaned up by the staff at the various hotels.You have access to the other 4 Riu's so you can use their facilities but they can't use the Palace facilities. (the Yucutan is next door) There are five restaurants including the buffet and reservations are not required. The food is very good to excellent and the buffet differs each evening with a good variety of food available. Drink quality is very good and service is available at the pools. There are plenty of lounge chairs at the pools and the beach although the chairs at the beach fill up quickly. We never had to search far for seating. The water temperature in the pools is warm and the same for the sea. The entertainment is OK but a bit repetitive. We do not go to an all inclusive just for the entertainment. One slight problem is the noise from the bands can be heard in the rooms until about 10:30 or so. Not a major problem. Service at the restaurants is prompt and attentive. The grounds are beautiful and extremely well keptThere is a small mall just down the street (3 minutes) for souvenirs etc and a gift shop in the lobby. It is a very safe area and we didn't find any vendors on the beach.This is truly a five star establishment and we are planning to go back next year.

  • Jeannettesa : Oakville
Average hotel, great service with the exception of..

I have been to many all inclusive's in various destinations and found this hotel to be a 4* and no more. Staff are excellent with the exception of Ayda who could use some lessons in customer service..always felt as though she was rolling her eyes. The resort is clean, however tired. Last year we stayed at the Royalton and there is no comparison with the hotel and food. Food at this resort was just so-so. We chose this hotel because of the location though..the beach is better than at the Royalton, and we liked being so close to Playa Del Carmen and went into town several times. My biggest complaint would have to be with Francois, our tour operator for Nexus/Sunwing. Our return flight was delayed on and at no point in time did he advise us. We were waiting at the front lobby at 12:00 as per instructions, only to find out on our own, that the flight was delayed by two hours...we waited all day checking our phones for updates, which happened every few hours and every few hours the wait time became longer until finally at 6:30 pm we found out (again using our phones), that the flight would be delayed until 2:00 am. I finally called Sunwing and was transferred to different departments ( I was told by them that our tour operator from Nexus, Francois, should have been there for us at the lobby)...However, when I spoke to Francois earlier all he could do was reprimand me that we had not attended the initial meeting the day after our arrival, as we would have known our flight time at that time! So I am to assume that we should have known that our flight was to be delayed??? I'm pretty sure he did not! Additionally, he kept repeating to me that I should look in the book...well, the "book" has on schedule times, not delayed, so it was useless to me...I am truly not one to complain, but that was about the worst customer service I have experienced...my background is in travel and i know first hand that this is not the protocol for delays. I will be filing a complaint to Sunwing/Nexus with regard to his awful and rude customer service. Other than that, I may return to the resort, but only for the location and beach...if the Royalton would offer a shuttle to Playa Del Carmen I would definitely consider going back there as the resort is beautiful and food superior to the Riu.On a side note, the room views are much to be desired as we were facing the side building and the balcony was stone so the view was basically lost due to the wall...

  • Louise B : Barton under Needwood, United Kingdom
Great hotel and amazing service!

This is the 3rd Riu hotel in this area we have stayed in over the last 7 years and they have all been great but this one far outshone the others.The service in all areas was second to none and contrary to other reviews we did not feel it necessary to tip every time we ordered a drink.The guys bringing the drinks down onto the beach were excellent as were those in the reception bar and coffee shop!A special thanks to Martin who looked after our room, the lovely gentleman on the door in reception and to Ray on the gate house in the evening who was ever cheerful.Returned home totally spoilt and refreshed.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily (buffet & on the spot, made-to-your-taste cooking stations)
  • Room service for Continental breakfast daily
  • Lunch at 2 Beach club restaurants
  • All day snacks including 24 hour Lobby bar
  • A la carte dining without reservations
  • Unlimited Domestic and select International drinks from 10:30am-Midnight
  • 2 theme dinners per week
  • In-room mini-bar & liquor dispensers, replenished regularly
  • Lounge chair and towels (pool/beach)
  • Windsurfing
  • Sailing
  • Kayaking
  • Snorkeling
  • Introductory scuba diving lesson in pool
  • Day & night tennis
  • Use of gym at RIU Yucatan Mexican Street
  • Jacuzzi
  • Games
  • Daily activities
  • Nightly entertainment including live music
  • Free admission to RIU Tequila Disco, drinks included until 2am

RIU-topia

  • Welcome cocktail
  • Unlimited International drinks
  • In-room liquor dispenser
  • Unlimited dining at a specialty restaurants
  • In-room mini bar re-stocked regularly
  • In-room safe
  • 20% discount on select excursions booked with Signature
  • Signature Hour from 4 - 5 p.m.
  • Spa credit available (applies to selected treatments, may vary per hotel)

RIU Palace Inclusions

Lavishly appointed, spacious accommodations, gourmet and specialty a  la carte dining, decadent spa services and exchange services with other nearby RIU Resorts.

Enjoy all RIU-topia features plus...

  • 24-hour room service
  • Poolside waiter beverage service
  • Champagne breakfast daily
  • In-room coffee maker
  • Nightly turndown service
  • Free Wi-Fi in the guestrooms 
  • 434 elegantly decorated rooms
  • Main buffet restaurant with great variety
  • 2 Beach restaurants
  • 3 a la carte restaurants: Brazilian, Grill-Steakhouse and International cuisine, dress code & reservations required
  • Snack bars
  • 5 bars including swim-up pool bar
  • 2 pools
  • Children's pool
  • Jacuzzi
  • 2 lit tennis courts
  • Gym
  • Spa including sauna, Jacuzzi, beauty salon & massage services
  • Garden hammocks
  • Small children's playground
  • Chapel
  • 'Mexican Street' at RIU Yucatan with gym, great shopping, Internet access, photo shop & lab
  • Medical service (fee)
  • 18-hole golf course & horseback riding nearby
  • Free WiFi

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • 1 King or 2 Double beds
  • Split-level living room area with sofa or sofa-bed
  • Direct dial telephone
  • Regularly replenished mini-bar and liquor dispenser 
  • Coffee maker
  • Flat screen satellite TV
  • Safety deposit box (laptop size)
  • Iron & Ironing board
  • Bathroom equipped with hydromassage bathtub
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or Terrace
  • Extra shower cabin (Rain-shower)

Junior Suite Superior

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • 1 King or 2 Double beds
  • Split-level living room area with sofa or sofa-bed
  • Direct dial telephone
  • Regularly replenished mini-bar and liquor dispenser
  • Coffee maker 
  • Flat screen satellite TV
  • Safety deposit box (laptop size)
  • Iron & Ironing board
  • Bathroom equipped with hydromassage bathtub
  • Extra shower cabin (Rain-shower)
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or Terrace
  • Courtyard view

Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 1 King bed
  • Large living area
  • Sofa
  • Direct dial telephone
  • Daily replenished mini-bar and liquor dispenser
  • Coffee maker 
  • Flat screen satellite TV
  • Radio alarm clock
  • Safety deposit box (laptop size)
  • Iron & Ironing board
  • Bathroom equipped with hydromassage bathtub
  • Extra shower cabin (Rain-shower)
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or Terrace

Suite Jacuzzi

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • 1 King bed
  • Larger living area
  • Sofa
  • Direct dial telephone
  • Daily replenished mini-bar and liquor dispenser
  • Coffee maker
  • Flat screen satellite TV
  • Safety deposit box (laptop size)
  • Iron & Ironing board
  • Bathroom equipped with hydromassage bathtub
  • Extra shower cabin (Rain-shower)
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or terrace with private jacuzzi

Restaurants

La Bodega

  • a la carte for dinner, buffet for lunch
  • Mexican
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Krystal

  • a la carte for dinner 
  • Gourmet
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Miyagi

  • a la carte for dinner
  • Japanese
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Dolce Vita

  • a la carte for dinner
  • Italian
  • Dress code

Guacamole

  • a la carte for dinner, buffet for lunch
  • Steakhouse
  • Dress code

Don Julian

  • Buffet for breakfast and dinner

Capuchino

  • Ice cream parlour

Bars

  • Bar Cubano Lobby bar
  • Los Mariachis Theatre Bar
  • Las Conchas Swim-up pool bar
  • Beach Bar
  • Palmeral Swim-up pool bar

Kids Policy - 0-1 years free when sharing room with 2 adults in existing bedding. 2-12 years pay special rate when sharing room with 2 adults in existing bedding.

Note: Infants will no longer be counted as a body towards the max occupancy in all room categories that allow children.

For the Kids - RiuLand kids' club (ages 4-7 and 8-12) and children's playground and pool.

Riu Palace Mexico offers the following Renova Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Sauna 

Massages

  • Swedish massage
  • Deep tissue massage
  • Renova Spa combination massage
  • Back, neck and shoulder massage
  • Hot Stone massage
  • Massage for two
  • Lymphatic drainage
  • Aromatherapy massage

Facial treatments

  • ''Flash'' facial treament
  • Sensitive skin treatment
  • Deep cleansing
  • Collagen facial

Wraps

  • Mango and passion fruit wrap
  • Mud body wrap

Other treaments

  • Manicure, pedicure
  • Hair removal
  • Body exfoliation
  • Make up

Stay at 1, Play at 6! - Receive full exchange privileges at Riu Yucatan, Riu Playacar, Riu Tequila, Riu Lupita & Riu Palace Riviera Maya including disco & drinks until 2am. Dinner restaurants excluded.Transfers not included (a short walk away).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Palace Mexico
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Palace Mexico
Avenida Xaman-Ha, Manzana 3, Lote 4 Condominio Playacar, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.