Riu Palace Mexico

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

A truly elegant resort, the Riu Palace Mexico is a 4 diamond resort that has amazing service and an superb luxury all inclusive resort. Perfectly located close to the town of Playa del Carmen, there is also a Starbucks just across the street. Great food, great beach, great facilities and more, the list can go on and on. Highly recommended for travelers looking for the ultimate all inclusive getaway.


Overview

The RIU Palace Mexico is a truly beautiful resort, where the service and facilities are the highest quality available anywhere. Delivering you spectacular deluxe rooms, delicious dining options with made-to-order food stations, and the most amazing resort lay out. Enjoy the best of smiles and join in the various activities for your entertainment, such as games, playing your favourite sports or condition yourself by the poolside. Prepare yourself for a complete luxury vacation, RIU properties never fail in personalized service and satisfying your every comfort!

Location: On the beach, 10 min to Playa del Carmen, 60 min to Cancun and 45 min from the airport. Within the resort area Playacar, across the street from RIU Yucatan, along with sister hotels RIU Playacar and RIU Tequila right near by.


Highlights
  • Free WiFi throughout hotel
  • All Inclusive 24 hours
  • Awarded with the "AAA Four Diamond Award" for 2015
  • Awarded GOLD certification for the Travelife Sustainability System 
  • Room service 24 hours a day
  • Four swimming pools
  • "Renova Spa"

tripadvisor Traveler Reviews
  • Seashore987654321 : Geneva, Switzerland
Very good value for money however slightly disappointing

Firstly this is a 4 star hotel at best. On arrival we could immediately tell that this hotel had seen better days, from afar it looks very nice indeed but on closer inspection you can see the shabbyness. When we got into the room we were appalled by the condition, there were wires hanging out of walls where plug sockets should be, spotlights out, broken shower and a balcony railing that appeared to be loose, very unsafe when travelling with a 4 year old, I complained immediately to front desk who changed our room to a sea view (we had to wait 3 days as hotel was full), the receptionist was very helpful I might add. New room was better but still shabby in parts. Our luggage on arrival never arrived to our room, we waited 1 hour and chased up, in the end my husband just went to collect it himself and it was exactly where we'd left it, no security! Our 'turn down' service seemed to cease after 9 days. The pools get very busy and are very noisy, if you're looking for relaxation this is not the place for you. Lots of missing and cracked tiles which my daughter cut her foot on one day. Ok, now to the positives...there is a beautiful beach with plenty of beds, drinks brought round throughout the day, the staff here are lovely and work very hard, good kids club which our daughter loved run by the lovely Saida and Anna. The food in the buffet, breakfast lunch and dinner is vast and varied and always fresh and topped up. The a la carte restaurants we're in our opionion poor, definitely stick to the buffet. Room sizes are good and kept very clean, entertainment good if you like that sort of thing, lots of activities throughout the day to get involved in if you want to. Great location as situated in Playacar which is a Private area with security so you always feel safe. Overall this hotel is very good value for money mainly due to the fantastic staff that work so hard and the endless food and drink (lots of healthy options too). In need of an upgrade.

  • RitaTony17 : Houston, Texas
19th visit

We were there for a week in early July. Our 19th visit since 2000. That review from us in 2004 was our 5th visit. Great beach & service, they are like family to us. Never liked the new decor but we put up with it. Santoyo, Carlos,Yamir,Abraham are amazing guys. The Steakhouse,Krystal, Guacamole great! The Italian not so much. Manuel (doorman) a class act. We will be back in October.

  • cornflowerpinks :
Holiday

Just back from the Riu Palace Mexico. A big thankyou to Eduardo in reception for sorting out our room. When we arrived he went out of is way to change our room to a fantastic view. Really appreciate it.Hotel is beautiful, Amazing service from the bar staff who work all day and so hard. Amazing coffee lounge with the most stunning little cakes for afternoon tea ☕ 🍰. Staff always remember what you like to drink without even asking. Chocolate milkshake amazing!! Bedroom always cleaned to a really high standard, the staff work so hard.Animaton team work hard all day and do a fantastic job. Will be bringing my teenage son with me next year(He will love the weekly pool foam party 🎉). Entertainment in the evening could be better, however the myan show was brilliant!! Lucky to see it as only visiting the hotel once a month. More shows like this are needed.Buffet breakfast, lunch and dinner so much choice. Mexican restaurant staff a little grumpy 😡 However Italian restaurant staff amazing. A real contrast between restaurants. Had a fantastic time, recommend the hotel to friends and family and definitely returning next year.

  • Frank B : Calgary, Canada
A Nine in Looks BUT a Three in Service

We stayed at the Rui Palace Mexico for three days and that was enough for me !! The Place looks wonderful when you first walk in so you are taken away by the WOW factor and think what a great place ... If the service and rooms matched the lobby then it would be Great ... But it dosent .. We were put into a ground floor that the room despite the pretty purple décor smelt like a sewer dump ..the patio door could NOT be locked allowing people just to come into the room ..When we went to the front desk to get our room changed we were told that it would be 2 days before we could switch rooms .. WHO dose the checking and fixing of these rooms anyway .. This suspose to be a 5* resort .. Very far from it .. Also My wife got sick the second day due to the fact that they serve water from a pitcher NOT bottled water .. So be aware of this .. We also waited over 45mins to be served a drink and it never happened we moved to 3 different places and still no one came to ask us what we would like to drink .. This Resort chain spends too much $$$ on there lobby then matching the other important parts to a TRUE 5* resort then just a fancy lobby .. It's called Service ... NOT Self service ..

  • Karen_201149 : Horsham, United Kingdom
Go to Dominican Republic

This hotel offers the best service we have ever had, but that is all and it is not enough. We stayed for 2 weeks from end May. Beach was red flagged for whole duration although it looked beautiful we were unable to take our Children in water. Whole hotel looked a bit bland. We have paid much less for hotels in Dom Rep and received much more. This hotel should be adults only. I have read a few reviews from people complaining about children in this hotel, why not stay at an adult only? I thoroughly recommend Iberostar Grand Bavaro in Dominican Republic and will continue to look for a family friendly version of this hotel but am yet to find it.Thomson UK have a contract for the worst rooms in the hotel and in my opinion if you email the hotel in advance asking for a good view you will be given a room with a concrete balcony so that you have no view, then they will wait for you to come to reception so that they can charge you more for a 'room upgrade' (A room with a better view) The speciality restaurants don't cater for children.We paid a lot of money to come here and were very disappointed, especially since we were charged around £200 to leave Mexico. The service is good but I would recommend looking at hotels in Dominican Republic as your money goes a lot further. This is no more than a 3 star hotel

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily (buffet & on the spot, made-to-your-taste cooking stations)
  • Room service for Continental breakfast daily
  • Lunch at 2 Beach club restaurants
  • All day snacks including 24 hour Lobby bar
  • A la carte dining without reservations
  • Unlimited Domestic and select International drinks from 10:30am-Midnight
  • 2 theme dinners per week
  • In-room mini-bar & liquor dispensers, replenished regularly
  • Lounge chair and towels (pool/beach)
  • Windsurfing
  • Sailing
  • Kayaking
  • Snorkeling
  • Introductory scuba diving lesson in pool
  • Day & night tennis
  • Use of gym at RIU Yucatan Mexican Street
  • Jacuzzi
  • Games
  • Daily activities
  • Nightly entertainment including live music
  • Free admission to RIU Tequila Disco, drinks included until 2am

RIU-topia

  • Welcome cocktail
  • Unlimited International drinks
  • In-room liquor dispenser
  • Unlimited dining at a specialty restaurants
  • In-room mini bar re-stocked regularly
  • In-room safe
  • 20% discount on select excursions booked with Signature
  • Signature Hour from 4 - 5 p.m.
  • Spa credit available (applies to selected treatments, may vary per hotel)

RIU Palace Inclusions

Lavishly appointed, spacious accommodations, gourmet and specialty a  la carte dining, decadent spa services and exchange services with other nearby RIU Resorts.

Enjoy all RIU-topia features plus...

  • 24-hour room service
  • Poolside waiter beverage service
  • Champagne breakfast daily
  • In-room coffee maker
  • Nightly turndown service
  • Free Wi-Fi in the guestrooms 
  • 434 elegantly decorated rooms
  • Main buffet restaurant with great variety
  • 2 Beach restaurants
  • 3 a la carte restaurants: Brazilian, Grill-Steakhouse and International cuisine, dress code & reservations required
  • Snack bars
  • 5 bars including swim-up pool bar
  • 2 pools
  • Children's pool
  • Jacuzzi
  • 2 lit tennis courts
  • Gym
  • Spa including sauna, Jacuzzi, beauty salon & massage services
  • Garden hammocks
  • Small children's playground
  • Chapel
  • 'Mexican Street' at RIU Yucatan with gym, great shopping, Internet access, photo shop & lab
  • Medical service (fee)
  • 18-hole golf course & horseback riding nearby
  • Free WiFi

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • 1 King or 2 Double beds
  • Split-level living room area with sofa or sofa-bed
  • Direct dial telephone
  • Regularly replenished mini-bar and liquor dispenser 
  • Coffee maker
  • Flat screen satellite TV
  • Safety deposit box (laptop size)
  • Iron & Ironing board
  • Bathroom equipped with hydromassage bathtub
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or Terrace
  • Extra shower cabin (Rain-shower)

Junior Suite Superior

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • 1 King or 2 Double beds
  • Split-level living room area with sofa or sofa-bed
  • Direct dial telephone
  • Regularly replenished mini-bar and liquor dispenser
  • Coffee maker 
  • Flat screen satellite TV
  • Safety deposit box (laptop size)
  • Iron & Ironing board
  • Bathroom equipped with hydromassage bathtub
  • Extra shower cabin (Rain-shower)
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or Terrace
  • Courtyard view

Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 1 King bed
  • Large living area
  • Sofa
  • Direct dial telephone
  • Daily replenished mini-bar and liquor dispenser
  • Coffee maker 
  • Flat screen satellite TV
  • Radio alarm clock
  • Safety deposit box (laptop size)
  • Iron & Ironing board
  • Bathroom equipped with hydromassage bathtub
  • Extra shower cabin (Rain-shower)
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or Terrace

Suite Jacuzzi

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • 1 King bed
  • Larger living area
  • Sofa
  • Direct dial telephone
  • Daily replenished mini-bar and liquor dispenser
  • Coffee maker
  • Flat screen satellite TV
  • Safety deposit box (laptop size)
  • Iron & Ironing board
  • Bathroom equipped with hydromassage bathtub
  • Extra shower cabin (Rain-shower)
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or terrace with private jacuzzi

Restaurants

La Bodega

  • a la carte for dinner, buffet for lunch
  • Mexican
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Krystal

  • a la carte for dinner 
  • Gourmet
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Miyagi

  • a la carte for dinner
  • Japanese
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Dolce Vita

  • a la carte for dinner
  • Italian
  • Dress code

Guacamole

  • a la carte for dinner, buffet for lunch
  • Steakhouse
  • Dress code

Don Julian

  • Buffet for breakfast and dinner

Capuchino

  • Ice cream parlour

Bars

  • Bar Cubano Lobby bar
  • Los Mariachis Theatre Bar
  • Las Conchas Swim-up pool bar
  • Beach Bar
  • Palmeral Swim-up pool bar

Kids Policy - 0-1 years free when sharing room with 2 adults in existing bedding. 2-12 years pay special rate when sharing room with 2 adults in existing bedding.

Note: Infants will no longer be counted as a body towards the max occupancy in all room categories that allow children.

For the Kids - RiuLand kids' club (ages 4-7 and 8-12) and children's playground and pool.

Riu Palace Mexico offers the following Renova Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Sauna 

Massages

  • Swedish massage
  • Deep tissue massage
  • Renova Spa combination massage
  • Back, neck and shoulder massage
  • Hot Stone massage
  • Massage for two
  • Lymphatic drainage
  • Aromatherapy massage

Facial treatments

  • ''Flash'' facial treament
  • Sensitive skin treatment
  • Deep cleansing
  • Collagen facial

Wraps

  • Mango and passion fruit wrap
  • Mud body wrap

Other treaments

  • Manicure, pedicure
  • Hair removal
  • Body exfoliation
  • Make up

Stay at 1, Play at 6! - Receive full exchange privileges at Riu Yucatan, Riu Playacar, Riu Tequila, Riu Lupita & Riu Palace Riviera Maya including disco & drinks until 2am. Dinner restaurants excluded.Transfers not included (a short walk away).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Palace Mexico
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Palace Mexico
Avenida Xaman-Ha, Manzana 3, Lote 4 Condominio Playacar, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.