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Riu Palace Mexico

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

A truly elegant resort, the Riu Palace Mexico is a 4 diamond resort that has amazing service and an superb luxury all inclusive resort. Perfectly located close to the town of Playa del Carmen, there is also a Starbucks just across the street. Great food, great beach, great facilities and more, the list can go on and on. Highly recommended for travelers looking for the ultimate all inclusive getaway.


Overview

The RIU Palace Mexico is a truly beautiful resort, where the service and facilities are the highest quality available anywhere. Delivering you spectacular deluxe rooms, delicious dining options with made-to-order food stations, and the most amazing resort lay out. Enjoy the best of smiles and join in the various activities for your entertainment, such as games, playing your favourite sports or condition yourself by the poolside. Prepare yourself for a complete luxury vacation, RIU properties never fail in personalized service and satisfying your every comfort!

Location: On the beach, 10 min to Playa del Carmen, 60 min to Cancun and 45 min from the airport. Within the resort area Playacar, across the street from RIU Yucatan, along with sister hotels RIU Playacar and RIU Tequila right near by.


Highlights
  • Free WiFi throughout hotel
  • All Inclusive 24 hours
  • Awarded with the "AAA Four Diamond Award" for 2015
  • Awarded GOLD certification for the Travelife Sustainability System 
  • Room service 24 hours a day
  • Four swimming pools
  • "Renova Spa"

tripadvisor Traveler Reviews
  • Timberwolf3000 : Bristol, United Kingdom
The Staff make this hotel

Just returned from a ten day visit to Mexico (our first) staying at the Riu Palace. I have to say we were really impressed with the hotel - the staff in particular are excellent. They all have a smile on their faces and are happy to engage with you and provide advice or help and seem dedicated to making sure you have a good time. Special mentions to Francisco (who looks after all the luggage - top man), Hans on reception, Dora (customer service) and our lovely room maid (Silvia). Rooms : Rooms are neat and comfortable and our maid did a great job at keeping it clean and tidy. We did pay for an upgrade (given it was a special occassion) and had a lovely fountain facing room which was very light and airey. Restaurants : we did try one of the speciality restaurants one night (Steakhouse) but didn't think the food was as good as in the Don Julian (International Buffet restaurant) and we also got bitten repeatedly by mosquito's (despite the various sprays we had). Maybe an open air restuarant at night isnt the best idea when the mosi's were rampant !. Don Julian has decent quality food and a very varied selection and all the waiting staff who served us were friendly and helpful (especially Francisco and Domingo). Loved our visit to the Riu Palace and couldn't speak highly enough of all the staff we engaged with. Thank you.

  • James L : London, United Kingdom
Out standing staff

We returned from here a week ago. I've never been to a hotel where the staff were all amazing. Every single one of them was outstanding, genuinely nice, friendly and willing to help in anyway. Special thanks to Raquel for making our room each day. I would return again just because of them. We was slightly unlucky with the weather which would make me think again about returning in September, as it was extremely humid and did rain for a couple of days. We swam with the whale sharks (expensive but would recommend) visited Chichen Itza, swam in sink hole and visited a Mexican town in a single trip which again we would recommend. The hotel and food was amazing. If there was any criticism I could make it would be that the bedroom! doors and windows could be more sound proofed as we did here noises from the hotel around 7am but didn't bother us. The beach and sea are beautiful, take some bread in the sea and feed the fish which is good fun! We both said we would revisit this hotel again as it's so well kept, it's on the beach and the staff are so good.

  • Chris H :
Great hotel

Visited early September 2017. Very happy with every aspect of the hotel. Situation was good with access to all the other Riu's close by. On the beautiful soft sandy beach. Standard room was excellent and included jacuzzi. The staff were all extremely helpful and pleasant and speedy. All the service was delivered at double speed. The food was of high quality if a little unimaginative at times. We experienced first class service throughout our stay. Only downside was the weather. Experienced backlash from the hurricane and earthquake while we were there but no fault attached to the hotel. We still managed quite a lot sunbathing and would be more than happy to return at any time. Well done Riu Palace Mexico.

  • scottie74 : edinburgh
2nd visit

Been back a week and all i can say is just as good as last year.Even the rain did not dampen our holiday good to see a lot of the staff are still here they make the place tick from all the staff at the pool bar to remy and gang at the piano bar.Also louis from down at the square at the stage was brilliant at looking after us and he actually remembered us from last year.We have already booked for next year so thank you all again for all your hard work.

  • alberj2 : Bolton, Canada
This place is incredible!!!

This resort has 5 star status embedded in its veins !!! I just got back from spending a week in this paradise oasis with my hubby and 7 month old baby and another couple. So nice to see that my baby was welcomed and fawned over the entire time. I have to say I was a bit worried about traveling to Mexico w a baby after reading all of these awful things in the news but the second we arrived here I felt so safe , the fact that it's in a gated community is a nice touch. The staff The staff here is so amazingly incredibly I'd have to say their almost the highlight of my stay. Immediately they made an effort to know me , remember that I'm traveling with a friend . They always smiled and after a while they even remembered where we like to sit for breakfast and dinner and they'd make more than small tsk with us. Alex in the buffet is simply incredible . Hugo at checkin was amazing. And I didn't catch the blonde lady who was an assistant managers name but she was the sweetest and most hardworking lady , I swear she was there 24/7 and I even felt comfortable enough to let her hold ,y baby. Just be prepared to tip everyone.The hotel This place is simply incredible. It's so gorgeous it reminds me of being in santorini . Everything is a pristine white and the palm trees are spectacular. These grounds are immaculate. We also got a room upgrade and our view was fantastic (it was a fountain view). I thought I would mind the excess of purple decor but it was actually a welcome pop of colour once ur there.The poolsI kinda wish they had more room in the shade and /or other guests would be nice and let a family with babies get a umbrella or shade at the pool. We really only used one pool . Kinda wish they were bigger. Still I really enjoyed the look of the cabanas and the bartenders were a,ways waiting on you hand and foot. The beachOn the day we got there there was tons of seaweed but the following days there were not . Morning was best time to hit the ocean seaweed free. Do not go in the ocean if the waves are high. Also we did no see a red flag or green flag etc indicating ocean currents. However again it was a long strip of beautiful white sandy beach.CreaturesThere were actually a lot of misquots and it's quite noticeable against the white backdrop of the walls. Bring bugspary (note to hotel : maybe take care of misquote issue). Also my friend kept saying it would have been nice to see a flamingo or monkey or peacock once in awhile to take pictures with but there were none. Restaurants We found out on day 3 that everything the a la cartes had, the main buffet had and more so we opted to not go to the restaurants but chose the buffet and we loved the buffet. The Japanese restaurant was super slow. However they never complained that we were bringing annoying babies in. Fav place to go was cappuccino for some drinks and snacks pre dinner. Buffet was so amazing I'm literally still dreaming of their food. This place is so worth the money !!! My hubby said it he never feels like he wants to revisit a resort but he'd come back here for sure !!! Honestly it's just wow ! Safe and happy travels !

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily (buffet & on the spot, made-to-your-taste cooking stations)
  • Room service for Continental breakfast daily
  • Lunch at 2 Beach club restaurants
  • All day snacks including 24 hour Lobby bar
  • A la carte dining without reservations
  • Unlimited Domestic and select International drinks from 10:30am-Midnight
  • 2 theme dinners per week
  • In-room mini-bar & liquor dispensers, replenished regularly
  • Lounge chair and towels (pool/beach)
  • Windsurfing
  • Sailing
  • Kayaking
  • Snorkeling
  • Introductory scuba diving lesson in pool
  • Day & night tennis
  • Use of gym at RIU Yucatan Mexican Street
  • Jacuzzi
  • Games
  • Daily activities
  • Nightly entertainment including live music
  • Free admission to RIU Tequila Disco, drinks included until 2am

RIU-topia

  • Welcome cocktail
  • Unlimited International drinks
  • In-room liquor dispenser
  • Unlimited dining at a specialty restaurants
  • In-room mini bar re-stocked regularly
  • In-room safe
  • 20% discount on select excursions booked with Signature
  • Signature Hour from 4 - 5 p.m.
  • Spa credit available (applies to selected treatments, may vary per hotel)

RIU Palace Inclusions

Lavishly appointed, spacious accommodations, gourmet and specialty a  la carte dining, decadent spa services and exchange services with other nearby RIU Resorts.

Enjoy all RIU-topia features plus...

  • 24-hour room service
  • Poolside waiter beverage service
  • Champagne breakfast daily
  • In-room coffee maker
  • Nightly turndown service
  • Free Wi-Fi in the guestrooms 
  • 434 elegantly decorated rooms
  • Main buffet restaurant with great variety
  • 2 Beach restaurants
  • 3 a la carte restaurants: Brazilian, Grill-Steakhouse and International cuisine, dress code & reservations required
  • Snack bars
  • 5 bars including swim-up pool bar
  • 2 pools
  • Children's pool
  • Jacuzzi
  • 2 lit tennis courts
  • Gym
  • Spa including sauna, Jacuzzi, beauty salon & massage services
  • Garden hammocks
  • Small children's playground
  • Chapel
  • 'Mexican Street' at RIU Yucatan with gym, great shopping, Internet access, photo shop & lab
  • Medical service (fee)
  • 18-hole golf course & horseback riding nearby
  • Free WiFi

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • 1 King or 2 Double beds
  • Split-level living room area with sofa or sofa-bed
  • Direct dial telephone
  • Regularly replenished mini-bar and liquor dispenser 
  • Coffee maker
  • Flat screen satellite TV
  • Safety deposit box (laptop size)
  • Iron & Ironing board
  • Bathroom equipped with hydromassage bathtub
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or Terrace
  • Extra shower cabin (Rain-shower)

Junior Suite Superior

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • 1 King or 2 Double beds
  • Split-level living room area with sofa or sofa-bed
  • Direct dial telephone
  • Regularly replenished mini-bar and liquor dispenser
  • Coffee maker 
  • Flat screen satellite TV
  • Safety deposit box (laptop size)
  • Iron & Ironing board
  • Bathroom equipped with hydromassage bathtub
  • Extra shower cabin (Rain-shower)
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or Terrace
  • Courtyard view

Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 1 King bed
  • Large living area
  • Sofa
  • Direct dial telephone
  • Daily replenished mini-bar and liquor dispenser
  • Coffee maker 
  • Flat screen satellite TV
  • Radio alarm clock
  • Safety deposit box (laptop size)
  • Iron & Ironing board
  • Bathroom equipped with hydromassage bathtub
  • Extra shower cabin (Rain-shower)
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or Terrace

Suite Jacuzzi

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • 1 King bed
  • Larger living area
  • Sofa
  • Direct dial telephone
  • Daily replenished mini-bar and liquor dispenser
  • Coffee maker
  • Flat screen satellite TV
  • Safety deposit box (laptop size)
  • Iron & Ironing board
  • Bathroom equipped with hydromassage bathtub
  • Extra shower cabin (Rain-shower)
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or terrace with private jacuzzi

Restaurants

La Bodega

  • a la carte for dinner, buffet for lunch
  • Mexican
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Krystal

  • a la carte for dinner 
  • Gourmet
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Miyagi

  • a la carte for dinner
  • Japanese
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Dolce Vita

  • a la carte for dinner
  • Italian
  • Dress code

Guacamole

  • a la carte for dinner, buffet for lunch
  • Steakhouse
  • Dress code

Don Julian

  • Buffet for breakfast and dinner

Capuchino

  • Ice cream parlour

Bars

  • Bar Cubano Lobby bar
  • Los Mariachis Theatre Bar
  • Las Conchas Swim-up pool bar
  • Beach Bar
  • Palmeral Swim-up pool bar

Kids Policy - 0-1 years free when sharing room with 2 adults in existing bedding. 2-12 years pay special rate when sharing room with 2 adults in existing bedding.

Note: Infants will no longer be counted as a body towards the max occupancy in all room categories that allow children.

For the Kids - RiuLand kids' club (ages 4-7 and 8-12) and children's playground and pool.

Riu Palace Mexico offers the following Renova Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Sauna 

Massages

  • Swedish massage
  • Deep tissue massage
  • Renova Spa combination massage
  • Back, neck and shoulder massage
  • Hot Stone massage
  • Massage for two
  • Lymphatic drainage
  • Aromatherapy massage

Facial treatments

  • ''Flash'' facial treament
  • Sensitive skin treatment
  • Deep cleansing
  • Collagen facial

Wraps

  • Mango and passion fruit wrap
  • Mud body wrap

Other treaments

  • Manicure, pedicure
  • Hair removal
  • Body exfoliation
  • Make up

Stay at 1, Play at 6! - Receive full exchange privileges at Riu Yucatan, Riu Playacar, Riu Tequila, Riu Lupita & Riu Palace Riviera Maya including disco & drinks until 2am. Dinner restaurants excluded.Transfers not included (a short walk away).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Palace Mexico
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Palace Mexico
Avenida Xaman-Ha, Manzana 3, Lote 4 Condominio Playacar, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.