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Riu Palace Riviera Maya

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

This deluxe resort has great amenities, including an amazing spa. Excellent a la carte restaurants and a wonderful buffet with lots of cooking stations. The entertainment staff here are great, putting on lots of daily activities and good nightly entertainment. Amazing service. You have access to all the other Riu properties in the area as well. The beach is not quite as nice as at the Riu Palace Palace Mexico. Couples looking for luxury will want to short list this resort.


Overview

This luxurious 400-room Riu Palace Riviera Maya, set in magnificent tropical gardens, offers all the wonderful features and facilities that have become synonymous with Riu Palace resorts. Right in the Playacar area, a short walk to Riu Yucatan, Riu Playacar, Riu Tequila and Riu Palace Mexico, guests have access to all facilities at these resorts (dinner restaurants excluded).

Location: On the beach, near the popular Riu Resorts, 60 minutes to Cancun, 10 minutes to Playa del Carmen and 45 minutes from the airport.


Highlights
  • Wonderful beach
  • Great food selection; large buffet
  • Main pool with large swim-up bar
  • Kid's pool and activities at the Kid's club
  • Use of facilities at nearby Riu resorts
  • Awarded TripAdvisor's Certificate of Excellence

tripadvisor Traveler Reviews
  • katarina48720 : Moncton, Canada
Great Hotel !

You'll love this hotel .It is one of the best I've ever stayed at having travelled to many countries in the Carribean. It is traditional whereas Riu Palace Mexico in the Mayan Riviera has been renovated & is modern . Both are similar with the same restaurants and fabulous buffet restaurants.

  • Anne H :
Fabulous comprehensive vacation for all ages!

My parents, my husband, my 2 teenagers - 17 & 18 and I had a delightful time over the Easter break. The all inclusive resort is one of the nicest we have visited. The people were friendly and energetic! The food was tasty, the entertainment was cute, and the resort was lovely. There were activities that were not over the top and relaxing places to do anything you want. The palm trees on the huge beach were the highlight of our trip. You could find sun or shade, plenty of chairs or hammocks, and not crowded. Rooms were comfortable and quite spacious for 2 people. Adorable towel animals were put on the bed daily and refill of all bar items arrived daily.

  • 574Nancyr : London, United Kingdom
Excellent Stay

First time to Mexico and the first at a Riu resort and had an absolutely brilliant time. On arrival we were upgraded to a room which overlooked the courtyard and although directly over the theatre area we never suffered from noise and I found it easy to fall asleep with ‘a hunk of burning love’ wafting up from below. The room had an enormous balcony with two reclining chairs and it was great to sit on the balcony at 6am with a cup of tea and watch the place come to life and the sunbed reservers slipping out to do their business. We reported a problem with the TV/remote control in the room (I do like to keep up to date with news) and the problem was resolved by the TV being replaced that day. Yes the room smelt a little musty but to me that’s the smell of holiday. We both thought that the lobby area was stunning and liked the tradition feel of the hotel. Food was excellent, the buffet had so much choice and we always found something we could eat, we used Chilli’s (by the beach, lunch time buffet, evening waiter service) twice of an evening and the service and food was fantastic, thank you Jesus. It was my sister’s birthday while we were there and she received a lovely cake. All of the staff worked exceptionally hard especially the beach/pool servers, rarely were we without the offer of a drink. Housekeeping staff were good and it was lovely to come back to the room to see what the towel animal arrangement was for that day. We also used room service twice and on both occasions never had to wait longer than 15 minutes for our order to arrive. Entertainment staff were very friendly, thanks to Esteban for the Spanish lesson which came in very useful. Sometimes the music around the pool could be loud, my sister and we used to take bets on when we would hear our first ‘whoop whoop’ of the day. We sat round the pool on our first day and were amazed at the antics of certain clientele (and to think that the British have a reputation for excessive drinking), after that we used the beautiful beach area. We did tip although we never got the impression that it was expected but after seeing how hard the staff work it seemed to be the least we could do to show our appreciation.Only disappointments, which have been commented on previously, was the sunbed hogging and the situation with people exchanging towels so that they could reserve their chosen beds very early the following morning, this meant that when we went to the get some towels at 1630 after a long day out there were none available, luckily we had taken our own towels so used them. We also saw someone who had just arrived who could not get towels which I thought was pretty poor however it was amusing to watch the looks of anger from the towel swappers when told that there were none available - surely there must be a better way of monitoring use.All in all a fantastic holiday and we would return. Thank you to all at Riu Place Riviera Maya for making our holiday so lovely.

  • reynask : bakersfield
Excellent Service and Great Value

We have stayed at Riu all inclusive sin the past because of the great value and excellent service. The food options are good; rooms are nice size and clean. The location is within walking distance of shops and other Riu locations. Shout out to Leo from the staff....he was very helpful. The staff was very friendly and service oriented.The evening entertainment and night-life could be better and was a little disappointing. The evening room service menu is very limited, but that wasn't a big deal for us. If these two things would have been better, I would have rated the resort a 5.I heard that they may be upgrading the hotel to a more modern look. Personally, I hope they don't. I love the look and feel of the resort now.I would definitely return and will continue to consider Riu resorts in the future.

  • Michelle C : New Jersey
Relaxing Family Vacay

Our stay (4/17-4/21) at the Riu Palace Riviera Maya was fun, relaxing & memorable. We arrived at 3pm, and although our room wasn't available for another hour, we decided to grab lunch. The Don Manolo buffet will be your "go-to" place. Service and food was great!!! Our room was ok...a little dated, but always kept clean (we were on the 1st floor). The entertainment staff worked so hard to keep guests engaged and my daughter (7yrs old) loved it. We tried all restaurants and thought they were pretty good, but Don Manolo was our favorite. We only went to the beach once, as my daughter wasn't a fan of the seaweed. But the grounds are kept clean. A recommendation is to have a few more activities in the event it rains. Perhaps, karaoke at the Sports Bar to pass some time.All in all, this is a great place for families. It's definitely a great value. Special thanks to Silverio who always greeted my daughter and made sure she was always having a good time :)

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch & dinner daily 
  • A la carted dining without reservations
  • All day snacks including 24 hour lobby bar 
  • Domestic & selected imported drinks
  • Kid's club
  • Day & night tennis
  • Volleyball
  • Ping-pong
  • Non-motorized watersports: windsurfing, kayaking sailing & snorkeling
  • Scuba lesson in pool
  • Gym
  • Sauna & Jacuzzi
  • Daily activites
  • Nightly entertainment
  • Live music

RIU®-topia Palace Inclusions

  • Welcome cocktail
  • Unlimited International drinks
  • In-room liquor dispenser
  • Unlimited dining at a specialty restaurants
  • In-room mini bar re-stocked regularly
  • In-room safe
  • 20% discount on select excursions booked with Signature
  • Signature Hour from 4 - 5 p.m. 
  • Spa credit available (applies to selected treatments, may vary per hotel)
  • 24-hour room service
  • Poolside waiter beverage service
  • Champagne breakfast daily
  • In-room coffee maker
  • Nightly turndown service
  • 400 rooms
  • Beach club lunch restaurant
  • 7 restaurants
  • 5 pool bars
  • 2 Pools
  • Complimentary sun loungers, towels and parasols by the pool area
  • Tennis
  • Fitness facilities
  • Sauna & Jacuzzi
  • Free Wi-Fi
  • Spa (fee)
  • Scuba diving (fee)
  • Shops
  • Medical service nearby (fee)
  • Golf nearby (fee)

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Balcony or Terrace
  • Split-level living room area with sofa or sofa-bed
  • Bathroom equipped with hydromassage bathtub and shower
  • Flat screen satellite TV
  • Regularly replenished mini-bar and liquor dispenser
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Coffee maker
  • Iron & Ironing board
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit

Junior Suite Superior

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Balcony or Terrace
  • Separate sitting area
  • Split-level living room area with sofa or sofa-bed
  • Bathroom equipped with hydromassage bathtub and shower
  • Flat screen satellite TV
  • Regularly replenished mini-bar and liquor dispenser
  • Courtyard view
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Coffee maker
  • Iron & Ironing board
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit

Suite Jacuzzi

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • 1 King bed
  • Bidet
  • Flat screen satellite TV
  • Radio alarm clock
  • Regularly replenished mini-bar and liquor dispenser
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Split-level sitting area with sofa
  • Coffee maker
  • Iron & Ironing board
  • Walk-in closet
  • In-room whirpool bathtub
  • Bathroom
  • Extra shower cabin
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or terrace with private jacuzzi

Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • 1 King bed
  • Balcony or Terrace
  • Split-level sitting area with sofa
  • Walk-in closet
  • Bidet
  • Flat screen satellite TV
  • Regularly replenished mini-bar and liquor dispenser
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Coffee maker
  • Iron & Ironing board
  • In-room whirpool bathtub
  • Bathroom
  • Extra shower cabin
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit


Restaurants

Don Manolo

  • Buffet for breakfast and dinner
  • International

Botafogo

  • à la carte for dinner
  • Brazilian Rodizio
  • Formal dress code

Agave

  • à la carte for dinner
  • Mexican
  • Formal dress code

Steakhouse

  • à la carte for dinner
  • Steakhouse & Grill
  • Formal dress code

Krystal

  • à la carte for dinner
  • Fusion
  • Formal dress code

Yashima

  • à la carte for dinner
  • Japanese
  • Formal dress code

Chilis

  • Lunch/Snacks

Bars

  • La Habana Lobby bar
  • Lirico Lounge bar
  • La Plaza
  • Sports Bar
  • Daiquiri Swim-up bar

Child Policy

  • 0-1 years free when sharing room with 2 adults in existing bedding
  • 2-12 years pay special rate when sharing room with 2 adults in existing bedding

For the Kids

  • Supervised activities at the RiuLand Kid's Club (Ages 4-12)
  • Playground
  • Children's Pool
  • Babysitting service available for additional fee.

Renova Spa Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Sauna 

Massage Treatments

  • Swedish massage
  • Deep tissue massage 
  • Renova Spa combination massage
  • Back, neck and shoulder massage
  • Hot Stone massage 
  • Massage for two
  • Lymphatic drainage
  • Aromatherapy massage

Other Treatments

  • ''Flash'' facial treament
  • Sensitive skin treatment
  • Deep cleansing
  • Collagen facial
  • Mango and passion fruit wrap
  • Mud body wrap
  • Body exfoliation

Salon Treatments

  • Manicure, pedicure
  • Hair removal
  • Hair styling
  • Make up

Stay at 1, Play at 6 - Receive full exchange privileges at all 6 RIUs in the area: RIU Palace Mexico, RIU Tequila, RIU Yucatan, RIU Lupita, & RIU Playacar, including disco & drinks until 2am. Dinner restaurants excluded. Transfers not included (a short walk away).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, late check-out, and complimentary upgrade to next available room category. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Palace Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Mayan Palace Riviera Maya
Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.