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Riu Palace Riviera Maya

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

This deluxe resort has great amenities, including an amazing spa. Excellent a la carte restaurants and a wonderful buffet with lots of cooking stations. The entertainment staff here are great, putting on lots of daily activities and good nightly entertainment. Amazing service. You have access to all the other Riu properties in the area as well. The beach is not quite as nice as at the Riu Palace Palace Mexico. Couples looking for luxury will want to short list this resort.


Overview

This luxurious 400-room Riu Palace Riviera Maya, set in magnificent tropical gardens, offers all the wonderful features and facilities that have become synonymous with Riu Palace resorts. Right in the Playacar area, a short walk to Riu Yucatan, Riu Playacar, Riu Tequila and Riu Palace Mexico, guests have access to all facilities at these resorts (dinner restaurants excluded).

Location: On the beach, near the popular Riu Resorts, 60 minutes to Cancun, 10 minutes to Playa del Carmen and 45 minutes from the airport.


Highlights
  • Wonderful beach
  • Great food selection; large buffet
  • Main pool with large swim-up bar
  • Kid's pool and activities at the Kid's club
  • Use of facilities at nearby Riu resorts
  • Awarded TripAdvisor's Certificate of Excellence

tripadvisor Traveler Reviews
  • John C : Castle Pines, Colorado
Great vacation with the family

My wife has stayed at this property several times and recommended that we do our annual spring family vacation here. The service and staff were exceptional and very helpful for all of our groups needs including getting rooms together on the same floor. The accommodations were very good. The food was good. Above average for similarly priced all-inclusive properties in Playa del Carmen area. We ate at Mexican and Asian restaurants, the main buffet and the buffet by the beach. One recommendation would be to have some thing like a street taco stand that allows you to get something light and quick by the pool. What separates this property from others in this area and price range is the staff and level of service.

  • dchaska : chaska
Go somewhere eise

Front desk management likes to lie to you with what they can do for you We were here in 06 and looks like theyve not painted it since then place has multiple colors of touch up paint all over stucco and funiture in room looks like it came from animal house for a national chain its timre for a zombie home remake

  • Cathy D : Johns Creek
Best "All Inclusive" experience we've had

Family wedding brought us here. Experience will bring us back. Outstanding food & service. Yoga, water aerobics & beach walking helped wear off the ample, very good quality, food & drinks. French restaurant the best although we enjoyed 4 of the specialty restaurants. Never had an alcoholic drink in our room but could have as bar was stocked. Pool huge. Biggest concern was that dive sales staff not particularly fluent in English, important to me as I'm diving without a buddy. Well worth the price premium.

  • msjrlepp : Pulaski, Wisconsin
Best Place to stay in Playacar

We have been to Playacar 3 times and this was by far the best resort. From check in to check out we were treated with nothing but respect. Every single staff member smiled and greeted you. Alexis was great at check in. Santos.. he never left us without a drink! At the pool bar Victor really made sure that we were never thirsty! But they were not overly pushy either. I think they could tell when you didnt want to be bothered. The food was the best we have had although 1 tiny complaint.. NOT ENOUGH MEXICAN! The mexican restaurant was the only place we didnt care for. I just dont understand why there arent tacos everywhere. I came back home craving mexican food. 2 days they grilled on the beach and it was hamburgers and hot dogs.. so that was disappointing as well as I was hoping for mexican food!Other than that, drinks were hard to decide upon since I like lemons and you cant find those in Mexico. But thats my own issue. Rooms were spacious. I prefer my beds on the harder side so this was perfect. The Japanese and Chilis were excellent. Who doesnt love lobster and tenderloin on the beach? I loved the decor. We visited a few other RIUs while we were there and I did not care for the contemporary clean lines and neon colors. Doesnt seem very mexican to me. I heard they are going to do an upgrade at the palace. I suggest you keep it in the same style its in now but maybe just fix areas that are broken. Like the pool tiles. But keep the mexican architecture! I would definitely return!

  • ersk3775 :
Riu great

The people who work there made the vacation wonderful. A special thanks to Nico, Juan, Juarez, Freddy, Ivan, Mendez, and Efram. Their service to my family was incredible. The entertainment staff were great. Angel, Hector, Gustavo and Esteban stand out. There are many more who I don't know their names, but they made my family want to come back. To them, much success, and to the rest a fantastic vacation

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch & dinner daily 
  • A la carted dining without reservations
  • All day snacks including 24 hour lobby bar 
  • Domestic & selected imported drinks
  • Kid's club
  • Day & night tennis
  • Volleyball
  • Ping-pong
  • Non-motorized watersports: windsurfing, kayaking sailing & snorkeling
  • Scuba lesson in pool
  • Gym
  • Sauna & Jacuzzi
  • Daily activites
  • Nightly entertainment
  • Live music

RIU®-topia Palace Inclusions

  • Welcome cocktail
  • Unlimited International drinks
  • In-room liquor dispenser
  • Unlimited dining at a specialty restaurants
  • In-room mini bar re-stocked regularly
  • In-room safe
  • 20% discount on select excursions booked with Signature
  • Signature Hour from 4 - 5 p.m. 
  • Spa credit available (applies to selected treatments, may vary per hotel)
  • 24-hour room service
  • Poolside waiter beverage service
  • Champagne breakfast daily
  • In-room coffee maker
  • Nightly turndown service
  • 400 rooms
  • Beach club lunch restaurant
  • 7 restaurants
  • 5 pool bars
  • 2 Pools
  • Complimentary sun loungers, towels and parasols by the pool area
  • Tennis
  • Fitness facilities
  • Sauna & Jacuzzi
  • Free Wi-Fi
  • Spa (fee)
  • Scuba diving (fee)
  • Shops
  • Medical service nearby (fee)
  • Golf nearby (fee)

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Balcony or Terrace
  • Split-level living room area with sofa or sofa-bed
  • Bathroom equipped with hydromassage bathtub and shower
  • Flat screen satellite TV
  • Regularly replenished mini-bar and liquor dispenser
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Coffee maker
  • Iron & Ironing board
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit

Junior Suite Superior

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Balcony or Terrace
  • Separate sitting area
  • Split-level living room area with sofa or sofa-bed
  • Bathroom equipped with hydromassage bathtub and shower
  • Flat screen satellite TV
  • Regularly replenished mini-bar and liquor dispenser
  • Courtyard view
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Coffee maker
  • Iron & Ironing board
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit

Suite Jacuzzi

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • 1 King bed
  • Bidet
  • Flat screen satellite TV
  • Radio alarm clock
  • Regularly replenished mini-bar and liquor dispenser
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Split-level sitting area with sofa
  • Coffee maker
  • Iron & Ironing board
  • Walk-in closet
  • In-room whirpool bathtub
  • Bathroom
  • Extra shower cabin
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or terrace with private jacuzzi

Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • 1 King bed
  • Balcony or Terrace
  • Split-level sitting area with sofa
  • Walk-in closet
  • Bidet
  • Flat screen satellite TV
  • Regularly replenished mini-bar and liquor dispenser
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Coffee maker
  • Iron & Ironing board
  • In-room whirpool bathtub
  • Bathroom
  • Extra shower cabin
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit


Restaurants

Don Manolo

  • Buffet for breakfast and dinner
  • International

Botafogo

  • à la carte for dinner
  • Brazilian Rodizio
  • Formal dress code

Agave

  • à la carte for dinner
  • Mexican
  • Formal dress code

Steakhouse

  • à la carte for dinner
  • Steakhouse & Grill
  • Formal dress code

Krystal

  • à la carte for dinner
  • Fusion
  • Formal dress code

Yashima

  • à la carte for dinner
  • Japanese
  • Formal dress code

Chilis

  • Lunch/Snacks

Bars

  • La Habana Lobby bar
  • Lirico Lounge bar
  • La Plaza
  • Sports Bar
  • Daiquiri Swim-up bar

Child Policy

  • 0-1 years free when sharing room with 2 adults in existing bedding
  • 2-12 years pay special rate when sharing room with 2 adults in existing bedding

For the Kids

  • Supervised activities at the RiuLand Kid's Club (Ages 4-12)
  • Playground
  • Children's Pool
  • Babysitting service available for additional fee.

Renova Spa Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Sauna 

Massage Treatments

  • Swedish massage
  • Deep tissue massage 
  • Renova Spa combination massage
  • Back, neck and shoulder massage
  • Hot Stone massage 
  • Massage for two
  • Lymphatic drainage
  • Aromatherapy massage

Other Treatments

  • ''Flash'' facial treament
  • Sensitive skin treatment
  • Deep cleansing
  • Collagen facial
  • Mango and passion fruit wrap
  • Mud body wrap
  • Body exfoliation

Salon Treatments

  • Manicure, pedicure
  • Hair removal
  • Hair styling
  • Make up

Stay at 1, Play at 6 - Receive full exchange privileges at all 6 RIUs in the area: RIU Palace Mexico, RIU Tequila, RIU Yucatan, RIU Lupita, & RIU Playacar, including disco & drinks until 2am. Dinner restaurants excluded. Transfers not included (a short walk away).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, late check-out, and complimentary upgrade to next available room category. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Palace Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Mayan Palace Riviera Maya
Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.