Riu Palace Riviera Maya

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Our Opinion

This deluxe resort has great amenities, including an amazing spa. Excellent a la carte restaurants and a wonderful buffet with lots of cooking stations. The entertainment staff here are great, putting on lots of daily activities and good nightly entertainment. Amazing service. You have access to all the other Riu properties in the area as well. The beach is not quite as nice as at the Riu Palace Palace Mexico. Couples looking for luxury will want to short list this resort.


Overview

This luxurious 400-room Riu Palace Riviera Maya, set in magnificent tropical gardens, offers all the wonderful features and facilities that have become synonymous with Riu Palace resorts. Right in the Playacar area, a short walk to Riu Yucatan, Riu Playacar, Riu Tequila and Riu Palace Mexico, guests have access to all facilities at these resorts (dinner restaurants excluded).

Location: On the beach, near the popular Riu Resorts, 60 minutes to Cancun, 10 minutes to Playa del Carmen and 45 minutes from the airport.


Highlights
  • Wonderful beach
  • Great food selection; large buffet
  • Main pool with large swim-up bar
  • Kid's pool and activities at the Kid's club
  • Use of facilities at nearby Riu resorts
  • Awarded TripAdvisor's Certificate of Excellence

tripadvisor Traveler Reviews
  • Steve M :
two enjoyable weeks here

Like most Riu hotels that we have stayed in, the staff here were fantastic, friendly and efficient. The décor throughout the hotel here remains wonderful with dark wood and a colonial feel to the main areas. (Hope they keep this rather than modernise to the rather glitzy purple and chrome of their more generic hotels). The position of the hotel is right on the beach and the beach is made up of glorious sand, which you can walk along for miles either way - one way into Playa del Carman and the other way to a headland of scrub where more hotels are now being built. The food in the main restaurant and the specialty restaurants was very good with steak and lobster our favourites. The room had plenty of space and was well maintained by the cleaning staff. The gardens and the grounds were well cared for and the whole place was very clean. The only real downside was that the hotel does admit large groups of Americans for long weekends. Groups of around 50 and 100 arrived while we were there and they do tend to monopolise the pool and block book the speciality restaurants during peak times. (why are some Americans so loud and rude?) Apart from these big groups - which is off-putting for families and couples - there seems to be a good mix of nationalities at the hotel including Mexican, Spanish, Argentinian, Columbian, British and German. The Riu chain do seem to provide good value at their hotels, with the all-inclusive elements generally of high quality, and this hotel was no exception with branded drinks, if you asked for them, and good food.

  • Steve F : Holland, Pennsylvania
Fantastic Staff!

Travelling with a few other couples, my wife and I spent 7 nights at the Riu Palace in November. Check-in took a bit longer than expected, but we checked-in as a group which seemed to slow down an otherwise uneventful process. If you are travelling with other couples I would recommend spreading out and taking advantage of every agent. Unlike the pink/purple renovation at the Riu Palace Mexico in the same area, the Riu Palace Riviera Maya has retained a sense of colonial elegance even though it is showing signs of age. We had an easy time overlooking a stain on the ceiling or a cracked tile because we were so pleased by the professional, friendly and extremely hard working staff. Given dozens of daily interactions with the resort staff, it would be difficult for everyone to exceed expectations, but the overall staff deserves an “A” grade.PRO’s1. The beach sets this resort apart. White, soft sand coupled with the shade of palm trees.2. The grounds are well maintained and beautiful. Walking off the beach into the pool/bar area is convenient.3. Although I already applauded the staff, the restaurant/buffet staff deserve additional kudos.CON’s1. Buffet was genuinely good and offed plenty options, but we sometimes encounter items that were barely warm (such as scrambled eggs at the breakfast buffet).2. The resort has a lot of steps and an unusually high step into the shower/bathtub.3. Pillows in bed were small and flat.TIP’s1. Limited power outlets in our room. A small extension cord might be a welcome addition to your packing list.2. Our room had blackout room curtains. It took us 3 days to recognize that you had the option to keep them completely closed by using the Velcro tabs.3. If you are heading off resort, cold bottles of water to go are available at the front desk.A small, energetic entertainment staff does a great job of giving the guests options to play games, dance and just have fun.

  • Barbara J : Ballwin, Missouri
Sad to see the Riu Palace slipping

This was our 3rd trip (actually 3 years in a row) to the Riu Palace Rivieria Maya. We usually travel in a fairly large group and this year there were 28 of us. Before finding the Riu, we always went to different places, mostly on the Mayan Rivieria in Mexico, but also threw in a trip to Punta Cana one year. After experiencing the Riu Palace, the group all wanted to return there for a 2nd time. Then a 3rd. Needless to say, we loved the RIU. Unfortunately, over the past year, apparently the Riu has run into some problems. People going for the first time may not be so aware of this, not having a comparison. It is still a grand resort; it still has beautiful grounds which are very well maintained; it still is one of the best palm tree covered beaches that we have yet encountered on the Mayan Rivieria; and the food in the International Buffet is still of the highest quality and actually beats all the specialty restaurants the resort has to offer. That being said, let’s start with the negative. So what has happened at the Riu?First the “Negative”:First impressions are made at check-in. Our group is used to check-in’s being a little “rough” around the edges in Mexico, but everyone is ready to “roll” with it, and we know that when you arrive, (usually the charters get you there by noon), they aren’t going to have rooms ready for a few hours. We’re good with that! We correspond with the hotel management several times before we arrive and always ask that our group be put as close together as possible, instead of being spread out from one end of the resort to the other. This year, our people were literally placed from the front of the resort all the way to the end, with no effort to try to keep us together. Since it is one of the smaller resorts, everyone was very accepting of this since it would still be easy to meet up. The first two years, most of our group were placed in rooms that faced to the front, overlooking the pools. This year it was disappointing that almost all were placed in rooms that faced to the back overlooking the gardens. You would think that a large group returning 3 years in a row would be given some consideration. But again, no one made a fuss and just went with it. I did ask the Manager, Miklos, about it and he stated the resort was full and this was all that was available. We realized after our first full day there that this was not really true. This is the first time we have ever been there where the courtyard at night was half empty. The beach and area around the swimming pool was the same way. This was November, and we usually are there in April, so we figured it was off season and that was the reason for the lack of people. But it was evident the resort was NOT full.We have always loved the rooms, they are spacious and have a step down into an area with a sofa and dresser and leads to a balcony. On first entering our room, the first thing we noticed were all the cracked and broken floor tiles. This was quite a surprise given how well maintained the Riu has been in the past. Later, when we went to pull the drapes closed, we found the liner to be full of holes! There were also a couple very prominent cracks in the ceiling (which we noticed when it rained one day and the ceiling started leaking). It was beginning to look like maybe the Riu has fallen on hard times and was not keeping up with things as you would expect in a “Palace”.Toilet Problems: at least five of us (5 rooms) had to go to the desk and report that the toilets didn’t work. Yes, you would think that maybe one out of your group may have a toilet that wouldn’t flush, but 5????? Since they prepare the rooms daily, the people cleaning the rooms, including bathrooms, have to know that the toilets are having problems! On the plus side, yes, they did respond by sending someone very quickly to the rooms to fix the problem. Our’s just happened to be one of the problems. An hour later, I had to call again, and yes, they sent someone again. We had to call again (a third time) and finally the rest of the week, we just lived with it and got accustomed to having to “flush” at least three times before the toilet would work. This shouldn’t happen in a first class resort, and has never happened in the past.Here’s the kicker with the toilet issues: Two of our ladies from our group also had toilet issues. They are two of the sweetest non-complaining people around, so they were just happy as can be that they sent a repairman immediately to fix it. The next morning they awoke to find the room flooded, as the toilet apparently ran and overflowed all night while they slept. They got up, walking around in toilet water to grab towels to throw down on the floor. They called maintenance who told them they would be working on fixing the problem that day. They went to the desk and the lady behind the desk told them they would move them to a different room THE NEXT DAY. Really??? They expected them to stay in the room that still had water seeping across the floor. For the record, the ladies are “seniors”, one being 81 years old. These two ladies said that’s ok, we don’t want to be any trouble. Worrying about their safety trying to navigate a room with wet towels on a wet floor, I immediately went to the desk and asked to speak to the manager, whose name was Miklos. I asked him if he was aware of the issues and he responded yes, but they were being addressed. I told him it was completely unacceptable to expect these two ladies to walk around or sleep in a room with toilet water seeping onto the floor. He told me there was no place to move them to because the hotel was “full up”. I told him I knew this was not true. He then told me that the empty rooms were “upgraded rooms” that they held for “special guests”. Really? So these two ladies who were there for the 3rd year in a row were apparently not special enough. When he realized I was not going to go away, he grudgingly looked into his computer and “suddenly” found a vacant room below our room. He then told me they had to get their stuff out of the room immediately and moved to the new room so they could clean the room. I had to tell him that they needed to send someone to their room to move their belongings to the new room. I was totally disappointed in the attitude of the manager. You would have thought he would have been bending over backwards to accommodate these ladies after what they had put up with. I would have expected him (as well as the other people working the front desk) to be gracious considering the circumstances. The ladies are so easy going they were just ready to accept staying in the “wet” room another day. He should never have expected them to have to do this in the first place. If I hadn’t intervened, that’s exactly what they would have had to do. We remained calm and polite while dealing with these issues, but it didn’t seem to make any difference. Unfortunately most of the front desk personnel looked very unhappy to be there. Apparently they do not like their jobs and it shows. One lady that was there every day never smiled, and acted like she was mad that you would even come to the desk to ask her anything. They certainly weren’t welcoming.We did notice that most of the staff that we had come to know over our last two trips were no longer there. The doorman was gone, the restaurant manager was gone, and several of the beach servers were gone. They had better offers from other resorts apparently and moved on. Things were definitely changing at the Riu. The last couple years we had beach servers every time you turned around, and this year they were few and far between. Many times we just went to the pool bar and got our own drinks.One last “glitch”In previous years, we had requested reservations for a welcome dinner and a farewell dinner for our group. No problem. This year we decided we would just request a farewell dinner the last night. This request was made by email to the event manager at least 6 weeks in advance. We were told that it would be no problem, but to reaffirm the reservation upon our arrival. The day after we arrived, we asked at the desk, and they told us to check with the restaurant manager. We did and were given a confirmation on our group dinner for Saturday night at Chilis. As the group leader, I was notified on Thursday that we were no longer having a group dinner, that they had bumped us for a wedding reception. We showed the manager (Miklos) the confirmations and it meant nothing. We went to Cesar, the restaurant manager, and he said they also had a smaller wedding that Friday night, but they would move us to Friday if that would work. We then had to contact 26 people to tell them that the plans had changed. As it turned out, 2 large groups plus several small groups were more than they were really able to handle at Chilis. It was chaos. By the time our end of the table received their salads, the other half of the table had finished. Same with dinner. They served the dinner down one side of the table while the other side had to wait at least 15 minutes before they had food to serve their side. It was not the staff’s fault, they were simply understaffed (especially the chef) to handle the amount of people they were serving. We all remembered how special it was the year before and what a wonderful time we had and what great service. This year couldn’t compare. Regardless, our group recognizes how little they make and how hard they try and regardless of the term “all inclusive”, everyone in our party tips very well at every occasion. We realize the restaurant staff did their best and everyone appreciated the effort. Now for the “Positive”:As I said, the Riu Palace is a beautiful place, one of the smaller resorts and is laid out so it’s very easy to navigate. Everyone feeds out onto a central corridor; the hotel lobby, courtyard, and most of the restaurants are at the front, and the pools & beach and the beach buffet at the other end. One straight shot and you’re at either the Lobby or the beach in minutes. The entire walkway has fountains running down the center the entire length of the walkway. Food: The food is one of the major reasons our group kept voting to return to the Riu. Having been to many other resorts, plus cruises, I have to say that the food at the Riu is outstanding! In our opinion, the International Buffett (also called Don Manolo) is the best place to eat, even better than any of the speciality restaurants. Normally, you cannot get me to a buffet. But the buffet at the Riu is something special. The tables are beautifully set, the wait staff are over the top ready to please, and the selection is incredible. For starters, it’s huge. Station after station of all different kinds of choices. Plus they have a special theme every night, which means one of the stations will feature all kinds of specialty items within that theme, such as Asian, Italian, etc. Because it is so large, it never seems that crowded. One night we walked in to see a grill full of lobster tails at one station. There would also be a grill filled with filet mignon. They have all kinds of fish, BBQ, Roasts, you name it, they had it. So many side dishes you cannot choose. There is no limit. The buffet only carries two wines, one red, and one white. When we let our server know we didn’t much care for the white, he was back in just a few minutes with a couple bottles of a white wine that we might prefer (he had to get them from one of the specialty restaurants). After that, we didn’t even have to ask. It was just there for us. They do everything they can to make your meal a great experience. Different stations would change from night to night. One night the station that usually made donuts in the mornings was making “made to order” crepes for dessert. Always something new. We never knew how many of our group of 28 would be dining there with us, but from the first day, they held the same 3 tables for us in the back of the dining room without ever being asked. Again, I believe the fact that our group all tip very well makes a big difference. We believe in showing them how much we appreciate their service. Trust me, they recognize you the minute you walk in and they remember what you like without being told. I would have to say the wait staff at the restaurants, both morning and night, were always above and beyond in service and smiles. By the way, I forgot to mention that we started everyday with our breakfast at the International Buffet as well. And just like dinner, the choices and staff were exceptional.Location: One of the favorite things our group likes about the Riu is it’s location. It is literally a 15 to 20 minute walk from Playa Del Carmen and 5th Avenue. People that were new to our group asked if it was really safe to leave the grounds. The area surrounding the Riu is very safe, and people from our group walk it all the time. It’s a nice stroll through a residential area, very interesting to see all the homes. You can also turn left when leaving the hotel and walk the few blocks to a shopping area called Playacar. Everything’s very accessible without having to get a cab. If you do need a cab, it’s only a few dollars. You can also walk the beach to Playa Del Carmen. Playa Del Carmen is not to be missed. It’s several blocks long of vendor after vendor, along with restaurants, bars, shops, and also the ferry to Cozumel. Some of our group take the ferry over to Cozumel (around $13 dollars) to check it out. So many fun things to see. A word to the wise, there is a bit of a scam where a young man will come up to you and say “hi, remember me from the Riu? I waited on you last night” They actually are not from the hotel, they see your wrist band showing you are from the Riu. If you fall for it, they implore you to come see their brother’s jewelry store etc, and then you’re hooked! It is harmless, just smile and keep on walking, don’t fall for the bait.Rooms: The rooms are very spacious with an entry hall containing your closet, plus a nook where they have a small refrigerator that is stocked with water, soda & beer. They also have a coffee pot on the counter. They include around 4 bottles of liquor in a built in cabinet on the wall for those who might want to make a drink in their room while relaxing. The bathrooms are large with two sinks which is a very nice feature. The one BAD feature is the opening to the shower/bathtub. The opening to the tub/shower has about a 2 foot high side that you must step over to access the shower. The bed area has a nice bench that you can put two suitcases on. Then there is a half wall and a step for you to step down into an area with a dresser/TV, and sofa. This leads to a balcony with two chairs. Our room was cleaned every single day and the housekeeping staff usually leave a “towel figure” on your bed like they do on cruise ships. We always leave a few dollars on the bed with a note of thanks, and we usually find extra towels and washcloths. Evenings:If you’re looking for a lot of partying in the evening, you’re at the wrong place. In the evening, people either go to the Lobby bar or gather in the courtyard where they have a band for a couple of hours. It is right next to the theater where they have some type of show each night. They used to have the same people that worked at entertaining all day also put on the show at night, but when we were there this year, they had hired a professional outside theater group to come in a few nights and put on a show. They actually had a Michael Jackson review one night that turned out to be better than average. Other than the courtyard, the only other place to gather after dinner was at the Lobby bar where they had piano music. Since we tend to get up early and hit the beach all day or go on excursions, by the time we’re cleaning up for dinner, we’re very happy to turn in by 10:30 or 11, so it works for us. They also have a sports bar where they have a pool table.LOBBY BAR: The Lobby bar is the place to be for top notch drinks. The bartenders there are the best, and the liquor there is the best. It is a great place to gather, and a great place to have a chocolate martini after dinner. We found out quite by accident when it rained one morning, that things are always going on at the Lobby bar area. We gathered there to kill time while it rained and have a few drinks and were entertained by a staff who put on quite a nice show of making coffee (he had a cart loaded with all sorts of liquors that he added to the coffee) that included flaming the coffee before he served it up in sugar lined cups.Even though it is not an adults only resort, there are always very few children. They do not really market to families like so many resorts. There are no kiddie pools, kiddie playgrounds or kid clubs. There were a few families there with very small children, obviously under school age since it was during the school year. This is a plus for our group since we really don’t care to be surrounded by children on our vacations.The grounds are extremely well maintained. You see workers out every day trimming, painting, and cleaning up the grounds. POOL & BEACH:The pool area begins with a large infinity pool (the quiet area) which then pours over into the main pool where the pool bar is. The main pool is large with several little areas where you can play water volleyball etc. There’s always a lot of activity going on at the pool. They have various water sports during the day such as water aerobics and other games. Again, there are many palm trees, as well as umbrellas all around the pool for those seeking shade. The beach is very clean as well, with more than enough chairs both in the shade under the many palm trees lining the beach, and on the other side of the fence in the sun. Most of the time you will see a yellow or red flag, indicating to use caution in the water. I found from speaking to the lifeguard that it doesn’t always mean the water conditions, but can even mean the lifeguard is not available at that time. Regardless, lots of people were in the water having a good time even though the water is never calm and smooth along the beaches in that part of Mexico. The Hobie cats are free of charge and a couple of our group took them out a few times sailing and had a great time.Excursions: There are so many interesting things to do and see in the Mayan Rivieria area. We’ve done many, so most of the time we just enjoy the beach. This trip though we actually hadn’t been to Xcaret in 18 years so we decided we would go to see the show, which meant a half-day ticket. BIG MISTAKE. Why? Because in 18 years Xcaret has improved and grown and is one of the best ways you can possibly spend a day. So don’t make the mistake of a half day ticket, go for the whole day. We will go again when we return, this time for the full day. The half day was $99 which included the round trip bus fare. There were many things we saw as we entered that we would have loved to explore, but there wasn’t time. The evening show is one of the most spectacular shows you will ever see. it is extremely high tech sporting a new amphitheater that is much large than the old stage they used to use many years ago. You will be blown away by the colorful costumes, dances, and fantastic music. I’ll review that in a Xcaret review.All in all, we obviously love Mexico. We loved the Riu, but even though there were still many positive factors, our group has decided not to return to the Riu in the spring as previously planned. The Palace needs to take care of the problems, spend some money on fixing things, and work on the importance of their front desk staff and management treating their customers as valued customers. Until then, we’ll seek out another resort that will be happy to see our group.

  • n0zeb : Leadville, Colorado
Wonderful Staff

The Staff here truly make the stay enjoyable. Our maid saw one of my girlfriends t-shirt with penguins on it. She made a towel penguin and folded her shirt next to it. Look for Rueben the Executive Chef in the buffet. Fluent in many languages and is there to make your stay. Take any of your dietary needs to him. The wait staff everywhere are very attentive and quick to serve.Pool area is large and we never had trouble finding loungers, of course come out early for the best seats. The activities crew did a wonderful job with games and activities. Staff were always cleaning, and maintaining the pool area.The beach is clean and well maintained. We did not notice the Seaweed problem that others have mentioned. Great location and easy walk to the other RIU's or into Playa Del Carmen. The beach area within the fencing is patrolled by hotel security. Watch for the "Agouti's" when eating out on the beach. One climbed up onto us and helped himself to our chips and guacamole. Not aggressive and actually let us pet him while he was eating.As others have mentioned, the hotel is dated and in serious need of attention. Water in room had a strong Sulphur smell that would dissipate after running for a while. I don't recommend drinking the water in the room. Our room was 2071 and is directly over the entertainment theater. We did not move, as we could tolerate the loud music during the evening shows. We also really liked the extra large balcony/patio. No problem with thefts, but we were sure to lock everything in safe when not in room.

  • megbriggs44 : Tampa, Florida
Never Visit Again

My boyfriend and I visited this hotel for a wedding. We have had the reservations reserved for 11 months in advance. The front desk did not put everyone near each other, from the wedding party, like we requested. Our room was on the first floor near the loading dock and at 7am on Saturday the staff was outside our room drilling and hammering. The view from our room was a lovely wall that separated our hotel from the hotel next door. *remember we booked almost a year in advance for a view. Our toilet, which was eco friendly toilet, clogged EVERY SINGLE TIME, anyone used it. We had to call the front at all hours to unclog it which was embarrassing and they would not leave a plunger like requested. One of the sinks didn’t drain in the bathroom at all.Last big issue was the laundry service. My boyfriend and I have been traveling for about a week before and we’re only staying at this hotel for three days. On the first day we got laundry service because it can take up to 48 hours to get back, according to the front desk. The front desk also said it must be in before 9 am. (This was the lady from the night before when we checked in that told us that). The next morning we called FOUR TIMES, waiting ten to fifteen minutes between each call to have someone come get our laundry before 9am. We woke up at 730 to get our laundry taken and the front desk kept brushing off our request. Finally my boyfriend called the fourth time and said he wanted someone to pick up our laundry right now and then they came.Other than our bad experiences, the food was great and the bartenders at the pool bar were very friendly!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Breakfast, lunch & dinner daily 
  • A la carted dining without reservations
  • All day snacks including 24 hour lobby bar 
  • Domestic & selected imported drinks
  • Kid's club
  • Day & night tennis
  • Volleyball
  • Ping-pong
  • Non-motorized watersports: windsurfing, kayaking sailing & snorkeling
  • Scuba lesson in pool
  • Gym
  • Sauna & Jacuzzi
  • Daily activites
  • Nightly entertainment
  • Live music

RIU®-topia Palace Inclusions

  • Welcome cocktail
  • Unlimited International drinks
  • In-room liquor dispenser
  • Unlimited dining at a specialty restaurants
  • In-room mini bar re-stocked regularly
  • In-room safe
  • 20% discount on select excursions booked with Signature
  • Signature Hour from 4 - 5 p.m. 
  • Spa credit available (applies to selected treatments, may vary per hotel)
  • 24-hour room service
  • Poolside waiter beverage service
  • Champagne breakfast daily
  • In-room coffee maker
  • Nightly turndown service
  • 400 rooms
  • Beach club lunch restaurant
  • 7 restaurants
  • 5 pool bars
  • 2 Pools
  • Complimentary sun loungers, towels and parasols by the pool area
  • Tennis
  • Fitness facilities
  • Sauna & Jacuzzi
  • Free Wi-Fi
  • Spa (fee)
  • Scuba diving (fee)
  • Shops
  • Medical service nearby (fee)
  • Golf nearby (fee)

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Balcony or Terrace
  • Split-level living room area with sofa or sofa-bed
  • Bathroom equipped with hydromassage bathtub and shower
  • Flat screen satellite TV
  • Regularly replenished mini-bar and liquor dispenser
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Coffee maker
  • Iron & Ironing board
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit

Junior Suite Superior

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Balcony or Terrace
  • Separate sitting area
  • Split-level living room area with sofa or sofa-bed
  • Bathroom equipped with hydromassage bathtub and shower
  • Flat screen satellite TV
  • Regularly replenished mini-bar and liquor dispenser
  • Courtyard view
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Coffee maker
  • Iron & Ironing board
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit

Suite Jacuzzi

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • 1 King bed
  • Bidet
  • Flat screen satellite TV
  • Radio alarm clock
  • Regularly replenished mini-bar and liquor dispenser
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Split-level sitting area with sofa
  • Coffee maker
  • Iron & Ironing board
  • Walk-in closet
  • In-room whirpool bathtub
  • Bathroom
  • Extra shower cabin
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or terrace with private jacuzzi

Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • 1 King bed
  • Balcony or Terrace
  • Split-level sitting area with sofa
  • Walk-in closet
  • Bidet
  • Flat screen satellite TV
  • Regularly replenished mini-bar and liquor dispenser
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Coffee maker
  • Iron & Ironing board
  • In-room whirpool bathtub
  • Bathroom
  • Extra shower cabin
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit


Restaurants

Don Manolo

  • Buffet for breakfast and dinner
  • International

Botafogo

  • à la carte for dinner
  • Brazilian Rodizio
  • Formal dress code

Agave

  • à la carte for dinner
  • Mexican
  • Formal dress code

Steakhouse

  • à la carte for dinner
  • Steakhouse & Grill
  • Formal dress code

Krystal

  • à la carte for dinner
  • Fusion
  • Formal dress code

Yashima

  • à la carte for dinner
  • Japanese
  • Formal dress code

Chilis

  • Lunch/Snacks

Bars

  • La Habana Lobby bar
  • Lirico Lounge bar
  • La Plaza
  • Sports Bar
  • Daiquiri Swim-up bar

Child Policy

  • 0-1 years free when sharing room with 2 adults in existing bedding
  • 2-12 years pay special rate when sharing room with 2 adults in existing bedding

For the Kids

  • Supervised activities at the RiuLand Kid's Club (Ages 4-12)
  • Playground
  • Children's Pool
  • Babysitting service available for additional fee.

Renova Spa Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Sauna 

Massage Treatments

  • Swedish massage
  • Deep tissue massage 
  • Renova Spa combination massage
  • Back, neck and shoulder massage
  • Hot Stone massage 
  • Massage for two
  • Lymphatic drainage
  • Aromatherapy massage

Other Treatments

  • ''Flash'' facial treament
  • Sensitive skin treatment
  • Deep cleansing
  • Collagen facial
  • Mango and passion fruit wrap
  • Mud body wrap
  • Body exfoliation

Salon Treatments

  • Manicure, pedicure
  • Hair removal
  • Hair styling
  • Make up

Stay at 1, Play at 6 - Receive full exchange privileges at all 6 RIUs in the area: RIU Palace Mexico, RIU Tequila, RIU Yucatan, RIU Lupita, & RIU Playacar, including disco & drinks until 2am. Dinner restaurants excluded. Transfers not included (a short walk away).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, late check-out, and complimentary upgrade to next available room category. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Palace Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Mayan Palace Riviera Maya
Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.