Riu Palace Riviera Maya

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

This deluxe resort has great amenities, including an amazing spa. Excellent a la carte restaurants and a wonderful buffet with lots of cooking stations. The entertainment staff here are great, putting on lots of daily activities and good nightly entertainment. Amazing service. You have access to all the other Riu properties in the area as well. The beach is not quite as nice as at the Riu Palace Palace Mexico. Couples looking for luxury will want to short list this resort.


Overview

This luxurious 400-room Riu Palace Riviera Maya, set in magnificent tropical gardens, offers all the wonderful features and facilities that have become synonymous with Riu Palace resorts. Right in the Playacar area, a short walk to Riu Yucatan, Riu Playacar, Riu Tequila and Riu Palace Mexico, guests have access to all facilities at these resorts (dinner restaurants excluded).

Location: On the beach, near the popular Riu Resorts, 60 minutes to Cancun, 10 minutes to Playa del Carmen and 45 minutes from the airport.


Highlights
  • Wonderful beach
  • Great food selection; large buffet
  • Main pool with large swim-up bar
  • Kid's pool and activities at the Kid's club
  • Use of facilities at nearby Riu resorts
  • Awarded TripAdvisor's Certificate of Excellence

tripadvisor Traveler Reviews
  • zaproe : New York City, New York
Birthday Trip for 40 and 60 year olds!

This hotel is one, if not, the nicest hotel we ever stayed in! The room was spacious and spotlessly clean. Could be a little cooler, but we could handle it. The room was cleaned every day if we chose to have it done. The liquor dispenser was the most fantastic thing I ever saw! It was refilled whenever we requested. The staff was FANTASTIC.....every single staff worker, no matter where they were stationed, were friendly, polite, helpful and ALWAYS SMILING!!!!! The restaurants were very good too, the food was wonderful. The only thing that can be improved was the waiting time, since reservations were not taken.....at times we had to wait over an hour to sit down. The Lobby Bar (Adrianna) was fantastic. SHE IS SUCH AN ASSET TO YOUR HOTEL....WE ABSOLUTELY LOVED HER!!! So friendly we couldn't believe it! The pool staff was also worth mentioning....they were great! Always on their toes....entertaining everyone and delivering drinks.The beach area was gorgeous, multiple chairs and tables, hammocks...etc. The beach was very well maintained. There was a serious seaweed problem the week we were there, but you would never know it.....the staff was constantly raking and burying it! Very hard work, but they never stopped. If I had any complaint it would be be entertainment.....very lacking! I know they tried hard, but really bad! We walked out on every show! But that's ok, we walked around the premises and hit some of the bars, especially the lobby bar (and Adrianna). I also want to mention some of the exceptional staff members that went above and beyond in their service to us: Nico and David in the buffet area, Tomas and Sergio in the beach area with delivering drinks, Ivan and Kevin in the restaurant area. These few names, because I couldn't get everyone's names, were absolutely the most professional and friendly staff members we ever experienced. Like I said before, Adrianna in the lobby bar, was fantastic! We would go back to this RIU partially because of the staff!

  • Andrew B :
2nd Time back, won't be the last!

2nd time visiting with my wife. Short and to the point;Pros: Beach, night shows (highlight for us was the Mexico show...dances from all over Mexico), the grounds (staff are always cleaning it), location-walkable to downtown PDC, the staff, ALL staff, specific staff - David who works at night for the shows, Gustavo who works in the buffet for dinner service, Kiki on the beach, Victor at the pool, Juan C. For breakfast/lunch. These guys hooked us up!Cons:Having to wake up early to get decent pool chairs/umbrella. We will surely visit again.

  • 122alo : Windsor, Colorado
Wonderful experience!!!!

This was my first time at an all inclusive resort not to mention Mexico as well. Yeah, the property is somewhat dated but our room was very clean. The staff was super friendly, very accommodating, & eager to make sure your experience with the Riu as pleasant as possible. My friend & I were doing a girls vacation here. When we asked for double beds, they actually upgraded by giving not only double beds but a room with a huge balcony. The front desk person noticed that it was my friend's birthday when we checked in. The next day we came back to our room to find a lovely array of desserts & birthday card from the resort. Neither one of us drink beer. So we asked them if they could take the beer out of the fridge & stock us with more water instead. The next time came back to our room, it had already been done. The beach was AMAZING! I really liked the fact that with the wristband they give you upon check in, you can go into any of the other 4 Riu resorts all within walking distance. The resort is within a very upscale & secured area. Being 2 females in a foreign country, we felt safe walking around outside of the resort. But of course like anywhere you go, being aware of your surroundings. The food was outstanding & you had so many choices of where you could to eat. There four different restaurants besides the buffet which was HUGE! Yes, we did drink alcohol without any problems. But we weren't on vacation to get drunk either. It was just a nice little bonus to have a drink to sip on while relaxing on the beach,at the pool or while eating dinner. All in all, I would come back here in a heartbeat. It was so nice not to have to worry about anything. I also would recommend the spa on sight. The Renova 80 min. massage was heavenly. We are already planning on bringing our families back here next year.

  • Hollow75 : Boston, Massachusetts
Wonderful time at the Palace.

Booked the Playacar and they offered upgrade to Palace and I had done my research so I was delighted to accept. Still not sure why.Just got back from family vacation with husband and 3 kids, 22, 21 and 17. Beach is absolutely gorgeous. Water beautiful!!!!! Sand soft. Wait staff on beach were wonderful especially Enrique, so attentive and positive attitude.Food was good. Buffet, Steak restaurant were favorites. Breakfast was our favorite meal. Servers are superb, hardworking and friendly.Rooms very nice and roomy and maid staff awesome.Nightly entertainment average, Michael Jackson and Stars shows were most entertaining.All bar staff friendly and attentive and drinks were very good (not real strong), all brand name alcohol available, my favorite was champagne.Pool was very clean although very warm and tile work in need of repair but did see that in progress in the late evening..My two oldest enjoyed the Riu Tequila club although I would have liked there to be a shuttle so they didn't have to walk back to hotel at 2 am with a few drinks in them.My youngest enjoyed the beach volleyball best.A nice mix of families, singles and all ages.Would definitely go back.

  • Cathy W :
The worst hotel we have ever stayed at

This was the worst experience we have ever had with any hotel in our 10 years of international travel.Beginning with the fact that they did not give us a junior suite like the package stated we were getting. In the first room, the battery was dead in the safe, there was not enough water pressure to shower, the toilet broke at 10 pm, and the next morning, the battery died in the door lock.We were upgraded to the room we should have had to begin with, and charged an extra $32 dollars a night.The"new" room had a broken air conditioner and the toilet leaked.This is an old, antiquated hotel in dire need of a major upgrade.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch & dinner daily 
  • A la carted dining without reservations
  • All day snacks including 24 hour lobby bar 
  • Domestic & selected imported drinks
  • Kid's club
  • Day & night tennis
  • Volleyball
  • Ping-pong
  • Non-motorized watersports: windsurfing, kayaking sailing & snorkeling
  • Scuba lesson in pool
  • Gym
  • Sauna & Jacuzzi
  • Daily activites
  • Nightly entertainment
  • Live music

RIU®-topia Palace Inclusions

  • Welcome cocktail
  • Unlimited International drinks
  • In-room liquor dispenser
  • Unlimited dining at a specialty restaurants
  • In-room mini bar re-stocked regularly
  • In-room safe
  • 20% discount on select excursions booked with Signature
  • Signature Hour from 4 - 5 p.m. 
  • Spa credit available (applies to selected treatments, may vary per hotel)
  • 24-hour room service
  • Poolside waiter beverage service
  • Champagne breakfast daily
  • In-room coffee maker
  • Nightly turndown service
  • 400 rooms
  • Beach club lunch restaurant
  • 7 restaurants
  • 5 pool bars
  • 2 Pools
  • Complimentary sun loungers, towels and parasols by the pool area
  • Tennis
  • Fitness facilities
  • Sauna & Jacuzzi
  • Free Wi-Fi
  • Spa (fee)
  • Scuba diving (fee)
  • Shops
  • Medical service nearby (fee)
  • Golf nearby (fee)

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Balcony or Terrace
  • Split-level living room area with sofa or sofa-bed
  • Bathroom equipped with hydromassage bathtub and shower
  • Flat screen satellite TV
  • Regularly replenished mini-bar and liquor dispenser
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Coffee maker
  • Iron & Ironing board
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit

Junior Suite Superior

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Balcony or Terrace
  • Separate sitting area
  • Split-level living room area with sofa or sofa-bed
  • Bathroom equipped with hydromassage bathtub and shower
  • Flat screen satellite TV
  • Regularly replenished mini-bar and liquor dispenser
  • Courtyard view
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Coffee maker
  • Iron & Ironing board
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit

Suite Jacuzzi

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • 1 King bed
  • Bidet
  • Flat screen satellite TV
  • Radio alarm clock
  • Regularly replenished mini-bar and liquor dispenser
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Split-level sitting area with sofa
  • Coffee maker
  • Iron & Ironing board
  • Walk-in closet
  • In-room whirpool bathtub
  • Bathroom
  • Extra shower cabin
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or terrace with private jacuzzi

Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • 1 King bed
  • Balcony or Terrace
  • Split-level sitting area with sofa
  • Walk-in closet
  • Bidet
  • Flat screen satellite TV
  • Regularly replenished mini-bar and liquor dispenser
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Coffee maker
  • Iron & Ironing board
  • In-room whirpool bathtub
  • Bathroom
  • Extra shower cabin
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit


Restaurants

Don Manolo

  • Buffet for breakfast and dinner
  • International

Botafogo

  • à la carte for dinner
  • Brazilian Rodizio
  • Formal dress code

Agave

  • à la carte for dinner
  • Mexican
  • Formal dress code

Steakhouse

  • à la carte for dinner
  • Steakhouse & Grill
  • Formal dress code

Krystal

  • à la carte for dinner
  • Fusion
  • Formal dress code

Yashima

  • à la carte for dinner
  • Japanese
  • Formal dress code

Chilis

  • Lunch/Snacks

Bars

  • La Habana Lobby bar
  • Lirico Lounge bar
  • La Plaza
  • Sports Bar
  • Daiquiri Swim-up bar

Child Policy

  • 0-1 years free when sharing room with 2 adults in existing bedding
  • 2-12 years pay special rate when sharing room with 2 adults in existing bedding

For the Kids

  • Supervised activities at the RiuLand Kid's Club (Ages 4-12)
  • Playground
  • Children's Pool
  • Babysitting service available for additional fee.

Renova Spa Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Sauna 

Massage Treatments

  • Swedish massage
  • Deep tissue massage 
  • Renova Spa combination massage
  • Back, neck and shoulder massage
  • Hot Stone massage 
  • Massage for two
  • Lymphatic drainage
  • Aromatherapy massage

Other Treatments

  • ''Flash'' facial treament
  • Sensitive skin treatment
  • Deep cleansing
  • Collagen facial
  • Mango and passion fruit wrap
  • Mud body wrap
  • Body exfoliation

Salon Treatments

  • Manicure, pedicure
  • Hair removal
  • Hair styling
  • Make up

Stay at 1, Play at 6 - Receive full exchange privileges at all 6 RIUs in the area: RIU Palace Mexico, RIU Tequila, RIU Yucatan, RIU Lupita, & RIU Playacar, including disco & drinks until 2am. Dinner restaurants excluded. Transfers not included (a short walk away).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, late check-out, and complimentary upgrade to next available room category. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Palace Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Mayan Palace Riviera Maya
Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.