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Riu Palace Riviera Maya

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
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  • Kids
  • Spa
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Our Opinion

This deluxe resort has great amenities, including an amazing spa. Excellent a la carte restaurants and a wonderful buffet with lots of cooking stations. The entertainment staff here are great, putting on lots of daily activities and good nightly entertainment. Amazing service. You have access to all the other Riu properties in the area as well. The beach is not quite as nice as at the Riu Palace Palace Mexico. Couples looking for luxury will want to short list this resort.


Overview

This luxurious 400-room Riu Palace Riviera Maya, set in magnificent tropical gardens, offers all the wonderful features and facilities that have become synonymous with Riu Palace resorts. Right in the Playacar area, a short walk to Riu Yucatan, Riu Playacar, Riu Tequila and Riu Palace Mexico, guests have access to all facilities at these resorts (dinner restaurants excluded).

Location: On the beach, near the popular Riu Resorts, 60 minutes to Cancun, 10 minutes to Playa del Carmen and 45 minutes from the airport.


Highlights
  • Wonderful beach
  • Great food selection; large buffet
  • Main pool with large swim-up bar
  • Kid's pool and activities at the Kid's club
  • Use of facilities at nearby Riu resorts
  • Awarded TripAdvisor's Certificate of Excellence

tripadvisor Traveler Reviews
  • 12ann25 : Littleton, Colorado
4th time here and planning our 5th!

Had a wonderful time during our most recent 6 night stay in early Sept 2017. The front desk, restaurant workers, bar staff and the other services team are all hard working people who do all they can to ensure you have a great vacation. The rooms are clean and well appointed. Can't seem to leave the room without a shot of tequila that is provided (vodka, whiskey and rum too)! The housekeeping staff does a great job too. I try to leave a couple of dollars for housekeeping every day because "gracias" just doesn't seem like thank you enough. Mendez, who works in the restaurants, is one of our favorite people at the resort. He's been so wonderful on each of our visits and remembers us each time. During 1 trip my mother started to choke and he was right there to assist. Carlos O, Ivan and Antonio are smiling and happy to get whatever you need each morning as well as anytime. The Other Services dept does a great job of having a variety activities. AquaGym is always fun! I don't know his name but the guy with white lines sunglasses is a fav. It's nice that they don't have music blasting at the pool from open to close. There are a couple of quiet hours which is appreciated!! Don't forget the Bingo! When Ricky (?) calls the numbers is a lot of languages which makes if fun for all lot of us. I don't speak German but he makes it sound fun.The beach....very good! Highly recommend this property.

  • kscpl2 : kansas
Great Beach, Pool, Drinks and Service!!

Beautiful resort! Friendly staff and great service whether at the pool, beach, bars or dining. Housekeeping needs a shout out too! Our room was cleaned spotless everyday and nice little touches, towel art, chocolates, flowers etc.. Sports bar was fun and drinks were great and consistent across the resort. Lots of chairs available, beach or pool and never had a problem finding shade either. Chili's Steakhouse was fantastic, best steak we have had so far on our trips to Mexico. Don Manolo buffet was wonderful, many food choices and we had some delicious meals there. Night time entertainment was not our thing here but we heard many other guests talking about how much they enjoyed different shows. Saw zero top-less at the beach. Not sure if this was normal here or not allowed, we never asked either. But the twins do like being out in the sun, so that was a bummer. We will keep this resort on our 'will visit again' list!!

  • LJ K :
Great value!

My husband and I have been to this resort twice and have had lovely vacations both times. The staff is wonderful and professional. The grounds are spectacular and in the safe enclave of Playacar, a gated community within Playa del Carmen. The beach is gorgeous, white sand for miles. No seaweed! The restaurants are good, the breakfast buffet is excellent. The rooms are clean and the air conditioning is very good and new. Each room has a balcony, which was a lovely spot for morning coffee. The atmosphere is subdued and easy going, not a crazy kid or teen party atmosphere. We will return here in November for our third visit as we like it so much!

  • Raveena D :
Best hotel I've been too

Absolutely stunning, could not fault this hotel! The staff were so friendly and helpful, the rooms were impeccably made up every day and the facilities were incredible! We did water sports on the beach and relaxed by the pool! The restaurants were great, slightly annoying that you men need trousers for the a la Carte restaurants, but the buffet ones were just as good! Would definitely love to go back!

  • lola524 : California
Palacial service exquisite food

I returned to this hotel after several years to celebrate my mothers 80th Birthday. It has NOT missed a beat. It remains pristine in its grandeur and impeccable cleanliness. There is so much good to report here, hard to create a synopsis of services that will do it justice. The hotel is gorgeous. Chandeliers, endless paintings , hand crafted wood of old world elegance and very large rooms with a living room and huge beds and balconies. This hotel employs many chefs around the world. The cuisine is top notch and the variety and quality endless. Nightly it has a theme, Gala, International carribean. There is something for everyone and every diet and palate. All of it is excellent. Whether it be morining , noon or night Don Manolo Restaurant has white linen tables, beautiful table settings and cloth napkins. The alcoholic beverages are high grade in quality and they have everything from wine, champagne to brandies stocked. Same goe's for soft drinks and natural juices that are hand squeezed daily.The delicious desserts can send you into sugar coma heaven. I have toured their Kitchen (a service they freely offer) and it is facinating how they rise at the wee hours of the day to prep and cook so that the correct temperature and texture accompanies every dish. The herbs and seasonings are all natural so that each entree can be fully savored wherein you recognize every ingredient.. You will NOT find any GMO ingredients of any kind. Perhaps what I find most facinating as this is my third time is how well the staff gets along. They are ranked. Each staff member has their own dominion and responsibility and they work happily like a well oiled machine. it is NOT FAKE either. You feel it in their customer service and in the lovely comraderie they have with one another. The patron benefits from a very happy staff devoted to please you at every turn. In fact they remind you often that if you can not find what you want, they will make it happen. Inner workins behind the happy personnel:Often many of the waiters are promoted in house as they make their way to the top by excelling in their craft. Just chat with them. They can literally talk in detail about the process and expectatioins to advance in their designated jobs.Ok back to vacation. Mom's Birthday was celebrated 3 separate times. The room was made up with balloon bouquets resembling flowers and a separate combination of paper machete on towels to produce a trully creative, colorful and beautiful birthday cake. Then another night a dining table was decorated with sparkles, the entire staff sang Happy Birthday and they made a special Birthday cake for her with fire works. No Lie. Some may think it over the top. But imagine if this were your 80 year old mom who deserves the world and felt like a queen. It was the gift that kept on giving.Pretty special!. Finally the entertainment producer who puts on the theatre productions invited mom up to the stage where she was serenaded by Mariachi's. It was there that she took her first drink of liquer ever (TEQUILA SHOT), then danced on stage for 29 minutes straight. No doubt she was a hit with the audience and I feared her ticker might give out from the excitement. But all in all my mom was given the birthday of a life time and myself along with endless guests from around the world lived out our stay like the rich and famous. There werecircus shows, impersonating shows of Elvis, Michael Jackson and Mariachi shows to name a few. Every night there is something different. A day time schedule starts early with yoga, zumba, cooking classes, dance classes, pool parties, endless games and there is even a camp and day club for the kiddo's full of activities. The Ocean is the jewel in this caribbean coast with dark, light blue waters that are stripped in aqua marine. The beach too has many activities such as jet skies, para sailing and good old fashion swimming in tepid deliciously warm waters. For those who enjoy the pool it has 2-3 I lost count. There is also a small but efficient gym and a lovely Spa withmany upscale services you find in the USA. Should anyone get ill there is a 24 hour doctor in the hotel nd a state of the art pharmacy on the lower level below the hotel. My favorite night was Mexican night. I learned to play a lot of Mexican games, won chips that I turned in for nice prizes and delighted in watching the children break open a HUGE pinata. LOVE THIS PLACE!!!!!!!. I came home sated, peaceful and renewed. Mom is sharing her joy with friends and family at her end. They all commented on how happy she is. Thank you to all of the staff, entertainers, chefs and especially Cesar who made us feel like family.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch & dinner daily 
  • A la carted dining without reservations
  • All day snacks including 24 hour lobby bar 
  • Domestic & selected imported drinks
  • Kid's club
  • Day & night tennis
  • Volleyball
  • Ping-pong
  • Non-motorized watersports: windsurfing, kayaking sailing & snorkeling
  • Scuba lesson in pool
  • Gym
  • Sauna & Jacuzzi
  • Daily activites
  • Nightly entertainment
  • Live music

RIU®-topia Palace Inclusions

  • Welcome cocktail
  • Unlimited International drinks
  • In-room liquor dispenser
  • Unlimited dining at a specialty restaurants
  • In-room mini bar re-stocked regularly
  • In-room safe
  • 20% discount on select excursions booked with Signature
  • Signature Hour from 4 - 5 p.m. 
  • Spa credit available (applies to selected treatments, may vary per hotel)
  • 24-hour room service
  • Poolside waiter beverage service
  • Champagne breakfast daily
  • In-room coffee maker
  • Nightly turndown service
  • 400 rooms
  • Beach club lunch restaurant
  • 7 restaurants
  • 5 pool bars
  • 2 Pools
  • Complimentary sun loungers, towels and parasols by the pool area
  • Tennis
  • Fitness facilities
  • Sauna & Jacuzzi
  • Free Wi-Fi
  • Spa (fee)
  • Scuba diving (fee)
  • Shops
  • Medical service nearby (fee)
  • Golf nearby (fee)

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Balcony or Terrace
  • Split-level living room area with sofa or sofa-bed
  • Bathroom equipped with hydromassage bathtub and shower
  • Flat screen satellite TV
  • Regularly replenished mini-bar and liquor dispenser
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Coffee maker
  • Iron & Ironing board
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit

Junior Suite Superior

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Balcony or Terrace
  • Separate sitting area
  • Split-level living room area with sofa or sofa-bed
  • Bathroom equipped with hydromassage bathtub and shower
  • Flat screen satellite TV
  • Regularly replenished mini-bar and liquor dispenser
  • Courtyard view
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Coffee maker
  • Iron & Ironing board
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit

Suite Jacuzzi

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • 1 King bed
  • Bidet
  • Flat screen satellite TV
  • Radio alarm clock
  • Regularly replenished mini-bar and liquor dispenser
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Split-level sitting area with sofa
  • Coffee maker
  • Iron & Ironing board
  • Walk-in closet
  • In-room whirpool bathtub
  • Bathroom
  • Extra shower cabin
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or terrace with private jacuzzi

Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • 1 King bed
  • Balcony or Terrace
  • Split-level sitting area with sofa
  • Walk-in closet
  • Bidet
  • Flat screen satellite TV
  • Regularly replenished mini-bar and liquor dispenser
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Coffee maker
  • Iron & Ironing board
  • In-room whirpool bathtub
  • Bathroom
  • Extra shower cabin
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit


Restaurants

Don Manolo

  • Buffet for breakfast and dinner
  • International

Botafogo

  • à la carte for dinner
  • Brazilian Rodizio
  • Formal dress code

Agave

  • à la carte for dinner
  • Mexican
  • Formal dress code

Steakhouse

  • à la carte for dinner
  • Steakhouse & Grill
  • Formal dress code

Krystal

  • à la carte for dinner
  • Fusion
  • Formal dress code

Yashima

  • à la carte for dinner
  • Japanese
  • Formal dress code

Chilis

  • Lunch/Snacks

Bars

  • La Habana Lobby bar
  • Lirico Lounge bar
  • La Plaza
  • Sports Bar
  • Daiquiri Swim-up bar

Child Policy

  • 0-1 years free when sharing room with 2 adults in existing bedding
  • 2-12 years pay special rate when sharing room with 2 adults in existing bedding

For the Kids

  • Supervised activities at the RiuLand Kid's Club (Ages 4-12)
  • Playground
  • Children's Pool
  • Babysitting service available for additional fee.

Renova Spa Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Sauna 

Massage Treatments

  • Swedish massage
  • Deep tissue massage 
  • Renova Spa combination massage
  • Back, neck and shoulder massage
  • Hot Stone massage 
  • Massage for two
  • Lymphatic drainage
  • Aromatherapy massage

Other Treatments

  • ''Flash'' facial treament
  • Sensitive skin treatment
  • Deep cleansing
  • Collagen facial
  • Mango and passion fruit wrap
  • Mud body wrap
  • Body exfoliation

Salon Treatments

  • Manicure, pedicure
  • Hair removal
  • Hair styling
  • Make up

Stay at 1, Play at 6 - Receive full exchange privileges at all 6 RIUs in the area: RIU Palace Mexico, RIU Tequila, RIU Yucatan, RIU Lupita, & RIU Playacar, including disco & drinks until 2am. Dinner restaurants excluded. Transfers not included (a short walk away).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, late check-out, and complimentary upgrade to next available room category. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Palace Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Mayan Palace Riviera Maya
Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.