Riu Palace Riviera Maya

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

This deluxe resort has great amenities, including an amazing spa. Excellent a la carte restaurants and a wonderful buffet with lots of cooking stations. The entertainment staff here are great, putting on lots of daily activities and good nightly entertainment. Amazing service. You have access to all the other Riu properties in the area as well. The beach is not quite as nice as at the Riu Palace Palace Mexico. Couples looking for luxury will want to short list this resort.


Overview

This luxurious 400-room Riu Palace Riviera Maya, set in magnificent tropical gardens, offers all the wonderful features and facilities that have become synonymous with Riu Palace resorts. Right in the Playacar area, a short walk to Riu Yucatan, Riu Playacar, Riu Tequila and Riu Palace Mexico, guests have access to all facilities at these resorts (dinner restaurants excluded).

Location: On the beach, near the popular Riu Resorts, 60 minutes to Cancun, 10 minutes to Playa del Carmen and 45 minutes from the airport.


Highlights
  • Wonderful beach
  • Great food selection; large buffet
  • Main pool with large swim-up bar
  • Kid's pool and activities at the Kid's club
  • Use of facilities at nearby Riu resorts
  • Awarded TripAdvisor's Certificate of Excellence

tripadvisor Traveler Reviews
  • Iwanagoback : Nashville, Tennessee
Lots of waking, beach swimming is dangerous go to beach at Marina Maroma

Try to get Buildings 1,2,or 3 you will be walking alot because it is easier than waiting on golf carts. Lots of pool beds for a fee, the fee can be used for food and drinks, their is not enough shaded lawn chairs. Beach swimming is dangerous because their is to much sharp coral (take a float) or go to Marina Maroma it has a beautiful awesome beach lots shaded lawn chairs, great food, lots to do and very close (5 minutes in a cab) and safe! Look it up on web . 100.00 pesos per person to get in (about 5 bucks)

  • Julia721 : Columbus, Ohio
Best beach service!

We had a great restful vacation spent mostly on the beach with great service from Ruben, and crew. There are plenty of comfortable beach chairs, shade from palm trees, close for a cool dip in the pool. Mayan Palace rooms are fine, nothing extraordinary. We had great meals at good prices and other than beach/poolside lunch, did not eat anywhere more than once. Try checking for 2x1 tickets to Joya for same day show. True it is a large resort, trams if needed. True, there is coral in the water. Wear water shoes, be careful. True, they do try to talk you into a sales presentation. Say no, don't answer phone. Information regarding resort is somewhat misleading. There are not 15 pools. There is only one very large pool available to Mayan Palace guests, but plenty of room to find a quiet or active spot. Some features on the resort map are either abandoned (lazy river between Mayan Palace and Bliss) or under construction (smaller pool area next to large pool). Concierge was useless, could not give information about things to do in the area or even about restaurants at the resort. We pretty much figured it out on our own. Most restaurants and facilities are near the pool. We were told that there were no rental cars available, so next time we will plan ahead.With conditions noted, we had lovely time at beach/pool and great meals. Great service from restaurant and beach staff. We will probably return but stay at Grand Mayan section, which has an additional pool.

  • rock0 : Venice, Italy
It was like going to a prison

Yes security is needed but, the sales pitch was over the top. If you do not buy a timeshare ,stand buy to be bulliedWhen you go out to the front gate you once again will meet with timeshare gals. They will ASK you where you ARE GOING. Are you going to another timeshare presentation? Well ladies it is none of your business where I am going.

  • altarose22 : Kingston, Canada
Big but friendly

As long as you don't mind the size of the place and the lack of a decent ocean swimming beach this place is for you.Also watch out for the timeshare pitch. You can say no to going and you wont get the incentives, but if you do go be prepared for a hard sell and then when you have said no to all of their advances, each one which brings a decreased price you get through the best offer about 1/10th the starting price LOL

  • pmessore : providence ri
A mixed bag

We traded our time share to come to this resort. We have been to the Mayan Riviera a couple of times and love it.So, the pluses: The staff, all staff, are attentive, polite, helpful and gracious. Staff appear eager to be helpful in any way. Another plus, the time share accommodations were clean, neat, and well appointed. We even had maid service. Another plus, 5 acres of pools. Good for swimming, sunbathing, and accommodated both kids and adults. 13 restaurants, including Asian, French and Italian as well as the requisite Mexican. Food quality is good and prices are very reasonable.Now, the minuses: They will call, and call and call until you agree to a one hour presentation that they tell you is NOT a sales pitch. Oh how they lie! It IS a 4 hour plus pressuring sales pitch for you to buy into their properties. No amount of saying NO phases the sales people as you are shifted from one person to another. The sales people appear incredulous that we continued to turn down their offers. What we got in return for burning 4 plus hours of high pressure to buy into their property was a breakfast and tickets to Cirque du Soliel. It would seem a fair exchange but for the 240 minutes away from relaxation and increasingly frustrated sales people.Finally...despite loving the accommodations, food and wonderful resort staff, getting my bill at the end of our stay was a real shocker. In addition to the "hotel tax" (we never pay a tax on our time shares), we were assessed resort fees...not per room...but per person. Regardless if this is typical practice - we were never informed of the daily fees. And they really added up...making this experience cost twice the amount we had budgeted for one week! Sad to say, I left the resort angry and disappointed in my perception of a "bait and switch."Overall, I suggest one of the other truly remarkable resorts in the Mayan Riviera to spend your hard earned dollars.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch & dinner daily 
  • All day snacks including 24 hour lobby bar 
  • Domestic & selected imported drinks
  • Kid's club
  • Day & night tennis
  • Volleyball
  • Ping-pong
  • Non-motorized watersports: windsurfing, kayaking sailing & snorkeling
  • Scuba lesson in pool
  • Gym
  • Sauna & Jacuzzi
  • Daily activites
  • Nightly entertainment
  • Live music

RIU®-topia Palace Inclusions

  • Welcome cocktail
  • Unlimited International drinks
  • In-room liquor dispenser
  • Unlimited dining at a specialty restaurants
  • In-room mini bar re-stocked regularly
  • In-room safe
  • 20% discount on select excursions booked with Signature
  • Signature Hour from 4 - 5 p.m. 
  • Spa credit available (applies to selected treatments, may vary per hotel)
  • 24-hour room service
  • Poolside waiter beverage service
  • Champagne breakfast daily
  • In-room coffee maker
  • Nightly turndown service
  • 400 rooms
  • Beach club lunch restaurant
  • 7 restaurants
  • 5 pool bars
  • 2 Pools
  • Complimentary sun loungers, towels and parasols by the pool area
  • Tennis
  • Fitness facilities
  • Sauna & Jacuzzi
  • Free Wi-Fi
  • Spa (fee)
  • Scuba diving (fee)
  • Shops
  • Medical service nearby (fee)
  • Golf nearby (fee)

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Balcony or Terrace
  • Split-level living room area with sofa or sofa-bed
  • Bathroom equipped with hydromassage bathtub and shower
  • Flat screen satellite TV
  • Regularly replenished mini-bar and liquor dispenser
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Coffee maker
  • Iron & Ironing board
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit

Junior Suite Superior

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Balcony or Terrace
  • Separate sitting area
  • Split-level living room area with sofa or sofa-bed
  • Bathroom equipped with hydromassage bathtub and shower
  • Flat screen satellite TV
  • Regularly replenished mini-bar and liquor dispenser
  • Courtyard view
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Coffee maker
  • Iron & Ironing board
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit

Suite Jacuzzi

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • 1 King bed
  • Bidet
  • Flat screen satellite TV
  • Radio alarm clock
  • Regularly replenished mini-bar and liquor dispenser
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Split-level sitting area with sofa
  • Coffee maker
  • Iron & Ironing board
  • Walk-in closet
  • In-room whirpool bathtub
  • Bathroom
  • Extra shower cabin
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or terrace with private jacuzzi

Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • 1 King bed
  • Balcony or Terrace
  • Split-level sitting area with sofa
  • Walk-in closet
  • Bidet
  • Flat screen satellite TV
  • Regularly replenished mini-bar and liquor dispenser
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Coffee maker
  • Iron & Ironing board
  • In-room whirpool bathtub
  • Bathroom
  • Extra shower cabin
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit


Restaurants

Don Manolo

  • Buffet for breakfast and dinner
  • International

Botafogo

  • à la carte for dinner
  • Brazilian Rodizio
  • Reservations required
  • Formal dress code

Agave

  • à la carte for dinner
  • Mexican
  • Reservations required
  • Formal dress code

Steakhouse

  • à la carte for dinner
  • Steakhouse & Grill
  • Reservations required
  • Formal dress code

Krystal

  • à la carte for dinner
  • Fusion
  • Reservations required
  • Formal dress code

Yashima

  • à la carte for dinner
  • Japanese
  • Reservations required
  • Formal dress code

Chilis

  • Lunch/Snacks

Bars

  • La Habana Lobby bar
  • Lirico Lounge bar
  • La Plaza
  • Sports Bar
  • Daiquiri Swim-up bar

Child Policy

0-1 years free when sharing room with 2 adults in existing bedding
2-12 years pay special rate when sharing room with 2 adults in existing bedding

For the Kids

Supervised activities at the RiuLand Kid's Club (Ages 4-12)
Playground
Children's Pool
Babysitting service available for additional fee.

Renova Spa Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Sauna 

Massage Treatments

  • Swedish massage
  • Deep tissue massage 
  • Renova Spa combination massage
  • Back, neck and shoulder massage
  • Hot Stone massage 
  • Massage for two
  • Lymphatic drainage
  • Aromatherapy massage

Other Treatments

  • ''Flash'' facial treament
  • Sensitive skin treatment
  • Deep cleansing
  • Collagen facial
  • Mango and passion fruit wrap
  • Mud body wrap
  • Body exfoliation

Salon Treatments

  • Manicure, pedicure
  • Hair removal
  • Hair styling
  • Make up

Stay at 1, Play at 6 - Receive full exchange privileges at all 6 RIUs in the area: RIU Palace Mexico, RIU Tequila, RIU Yucatan, RIU Lupita, & RIU Playacar, including disco & drinks until 2am. Dinner restaurants excluded. Transfers not included (a short walk away).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, late check-out, and complimentary upgrade to next available room category. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Palace Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Mayan Palace Riviera Maya
Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.