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Riu Palace Riviera Maya

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

This deluxe resort has great amenities, including an amazing spa. Excellent a la carte restaurants and a wonderful buffet with lots of cooking stations. The entertainment staff here are great, putting on lots of daily activities and good nightly entertainment. Amazing service. You have access to all the other Riu properties in the area as well. The beach is not quite as nice as at the Riu Palace Palace Mexico. Couples looking for luxury will want to short list this resort.


Overview

This luxurious 400-room Riu Palace Riviera Maya, set in magnificent tropical gardens, offers all the wonderful features and facilities that have become synonymous with Riu Palace resorts. Right in the Playacar area, a short walk to Riu Yucatan, Riu Playacar, Riu Tequila and Riu Palace Mexico, guests have access to all facilities at these resorts (dinner restaurants excluded).

Location: On the beach, near the popular Riu Resorts, 60 minutes to Cancun, 10 minutes to Playa del Carmen and 45 minutes from the airport.


Highlights
  • Wonderful beach
  • Great food selection; large buffet
  • Main pool with large swim-up bar
  • Kid's pool and activities at the Kid's club
  • Use of facilities at nearby Riu resorts
  • Awarded TripAdvisor's Certificate of Excellence

tripadvisor Traveler Reviews
  • TomSMuskegon_MI : Muskegon, MI
Tips for a great vacation

When writing my reviews I tend to get past the glowing reviews and give tips about staying at this resort. That said, this is a great resort with great people, great food, an outstanding beach and lots of palm trees for shade if you need a break from the sun. This is our second time staying at this resort and the fifth time we’ve stayed in the Playacar (Gated resort/condo) complex.Visiting other RIUs in the areaOne of the reasons that we chose this resort was the ability to visit the other RIU resorts that are within walking distance. Your Palace wrist band gives you access to all of these resorts bars and probably lunch buffets. Along the beach are the RIU Yucatan, the RIU Palace Mexico, and the RIU Playacar. It was nice to walk on the beach and run up to a sister resort bar and grab a drink or spend some time in their swim-up bar. We met some fun people doing this. One day we decided to do a tour and went to every RIU swim-up bar along the beach. We told some people on our travels what we were doing and, the next day, had a group of us going. Good times. It was also nice, before dinner, to walk down to the RIU Palace Mexico for a drink to see what was going on over there.There is also a resort across the street from the RIU Yucatan called the Tequilla. They have a disco that we’ve been to and it’s fun for dancing.The Sport Bar The Sport Bar is open 24/7 and is great for an early morning coffee (while your mate is still sleeping). They also have sandwiches available in some coolers. One day my partner wasn’t feeling up for dinner (too much pool bar fun) and I ran down there and grabbed a sandwich and a drink and some saltines for her. TippingWe tip the workers. They work so hard and our dollars mean so much to them. A couple of dollars to the bartender, three or five for the housekeepers, and a dollar or two to the waiters meant that we spent an extra hundred dollars or so. The workers will give you great service regardless and they aren’t standing there with an expectant look on their faces ever. They appreciate it though.Both times that we were here, my partner had noticed a little older lady who always was sweeping the stairs in the main lobby area. Last time (three years ago) and this time she gave her a $20 tip. This time she approached the lady and extended the $20 bill. The lady looked at it and burst into tears and hugged her and wouldn’t let her go for a minute. Obviously that meant much to that lady’s family. CurrencyWe’ve been in the Playa Del Carmen area seven times over the past decade and we never change any money to Pesos. We pay with a credit card mostly (travel reward type with no foreign exchange fee) and tip in dollars. The stores can all do US or Mexican money and I imagine other currencies if you want to go that way. I read somewhere that if you charge things that you should do it in Pesos to get the best exchange rate. I’m no expert however.BuffetThe Buffet is amazing and we tended to use it the most for dinners rather than the theme restaurants. We’ve done both but the Buffet here is just great with a new slate of incredible entrées every night. Sometimes Crab, sometimes steak and just amazing stuff everywhere. Other resorts that we’ve stayed at we do it differently but here, the majority of nights, we dined at the buffet.Sitting on couchesWe enjoy sitting on the couches outside at the bottom of the grand staircase. It’s the best for people watching. We’ll get a cocktail and sit for a half hour there before dinner and just watch the world go by. There is usually a display near for the theme of the night with special drinks and a photo opportunity.WalkingWe love Playacar because of our morning walks. We walk all over in Playacar on the sidewalks, look at the various resorts from the street. Sometimes we’ll walk through the other RIU resorts for variety or shade. Never are you solicited in Playacar. Even the taxi drivers have to give the guard their driver’s license when they come in and get it back when they leave.We also love walking on the beach. If you go right you’ll go towards the other RIU Resorts as well as others. If you go left you’ll go toward the downtown area of Playa del Carmen where all of the high-end and touristy shops are. It’s called Fifth Avenue in Playa del Carmen and it’s a quick walk either on the beach by going left or on the street by going to the right as you come out of the hotel. We like the RIU Palace Riviera Maya because it is more traditional in décor. It’s getting a little older but it’s grand. The RIU Palace Mexico had a remodel that we really don’t like. It’s traditional décor has been joined with pink and purple glittery effect that we don’t think goes very well and wasn’t that well designed. The RIU Playacar is a mid-range resort that had a major rehab and it was done very well – modern but not Vegas-like. Overall, go to this resort and take advantage of the other resorts and their variety. Everyone is on the team and they all want you to have a good time. We did!!

  • nwaynesworld : Nova Scotia
Third Visit

Very nice resort. The grounds are beautiful. The property is well maintained. However, the buildings will soon require some updating. The people working at the resort are the best. The beach is one of the nicest I have seen. See Videos on You Tube Channel: nwaynesworld

  • Neil M : Cambridge, United Kingdom
We booked the wrong RIU

The LOCATION - Playacar is just picture perfect, set on a palm fringed, white soft sandy clean beach, with beautiful turquoise blue warm shallow sea (no weed or rocks, nor tour hustlers). Just a short walk to the local shops, and only 20 mins stroll from central Playa del Carmen Bars & Cafes with 5th Avenue Shopping, and only 45 mins from the Airport.The STAFF – Are all brilliant, always happy & smiling, and always willing to help. Too many wonderful staff to mention by name, but Santos was the best!The FOOD – With five al-a-carte restaurants, and one buffet to chose from, no one can complain about the Food & Drink, exceptional variety, of very high quality & quantity. Never short of a waiter to serve unlimited branded drinks with a smile.The HOTEL - Having previously enjoyed a wonderful 10 night stay at the Royal Hideaway in Playacar, we were keen to return to Playacar and were told that the RIU Palace had recently been renovated (2016) with a modern new look, new furniture and massive reconstruction & decorative over-haul - Simply Stunning! So we booked 14 nights at the RIU Palace Rivera Maya in Playacar, only to discover upon arrival that there are six RIU Hotels in Playacar, and we had booked into the older traditional Mexican/Spanish resort, in need of attention, old & tatty furniture, needs a major revamp. So BEWARE, the New Modern RIU Resort is the RIU Palace MEXICO in Playacar (our mistake!). The Hotel is good, but not great! This is at best a low 4* resort, most defiantly not 5*. All-inclusive, with full use of all neighbouring RIU Resort facilities is not true, as you cannot dine in the evenings and explore the different restaurants at the other RIU Hotels.The ROOM - Our first room was awful, smelly, damp & moldy, broken AC (all common complaints), and a view of the next door hotel wall. We had booked a Junior Suite with "Garden View", which is VERY misleading, as the "garden" is just a 4m strip of grass between the adjacent hotel wall - very unpleasant. We asked to be moved, but were refused, unless we agreed to upgrade. We were forced to pay US$320 for a Courtyard Room - same room size, but with a much better view of the central avenue gardens.The WiFi - Is the worst, most unreliable, poorest intermittent signal poolside, I've recently experienced, with the constant frustration of having to re-sign-in - Needs urgent upgrade in these modern connected era. Everyone has SmartPhones & tablets and an essential service for Business owners & travellers alike. The POOL - Only one pool, which is VERY lively, and VERY loud. Constant THUMPING music, playing the SAME TRACKS EVERYDAY, poolside games, constant announcements, dancing and drunken "entertainment". Unfortunately we had to move onto the beach to chill & escape the noise (no 2nd relaxation pool), and to escape the constant pestering of the entertainment staff to "join-in the fun". Not for us, not everyone wants to play Bingo, do Aerobics, play Volleyball, etc etc - we're on holiday and just wanted to chill & relax!!! Also a serious lack of umbrellas & tables, the cause of many amusing "fights".The ENTERTAINMENT – Was excellent, but being in Mexico, it's no surprise that everyone spoke Spanish, with announcements & entertainment being primarily in Spanish. Not so good for the vast majority of USA, Canadian, Brits and other English speaking guests, who had difficulty in understanding the staffs' strong Spanish accents.Good but not Great !

  • TamC526 : Eau Claire, Wisconsin
Excellent Service

Just returned from a week at the riu palace riviera maya. The beach is amazing. The layout of the hotel is nice. Everything is close enough to quickly get to places unlike some all inclusives. The food was excellent, many options. The hotel decor felt very grand and was beautiful. The grounds were kept up immaculately. The best part about this hotel was the service. Everyone works so hard to make everything enjoyable. Special thanks to Claudia, Victor, Fabian, Guzman, David,Joe and everyone else at the pool bar. You all work so hard and it was much appreciated. Rene and all the servers at chilis were fantastic. The staff in all the restaurants was so accommodating and friendly.

  • suekee2017 : Maple Creek, Canada
Service to notch

Perfect location for activities and excursions and close to 5th avenue for shopping. This resort has the nicest and most helpful staff. This is our third time back the beach is beautiful and the service is impeccable. I want to say Thanks to Urual as the day time beach server you are awesome!!! He is the nicest man with such great customer service fast efficient. Another extra thanks to Enriciea, Xaviera for the awesome service as well. Thanks for great housekeeping Silivia!!! To many to mention but the dinning room staff were absolutely fantastic. The property is very nice a and clean and the food was really good better then past years. I will definitely go back its one of my favourite places as I have been to other Riu properties in Playacar!!!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch & dinner daily 
  • A la carted dining without reservations
  • All day snacks including 24 hour lobby bar 
  • Domestic & selected imported drinks
  • Kid's club
  • Day & night tennis
  • Volleyball
  • Ping-pong
  • Non-motorized watersports: windsurfing, kayaking sailing & snorkeling
  • Scuba lesson in pool
  • Gym
  • Sauna & Jacuzzi
  • Daily activites
  • Nightly entertainment
  • Live music

RIU®-topia Palace Inclusions

  • Welcome cocktail
  • Unlimited International drinks
  • In-room liquor dispenser
  • Unlimited dining at a specialty restaurants
  • In-room mini bar re-stocked regularly
  • In-room safe
  • 20% discount on select excursions booked with Signature
  • Signature Hour from 4 - 5 p.m. 
  • Spa credit available (applies to selected treatments, may vary per hotel)
  • 24-hour room service
  • Poolside waiter beverage service
  • Champagne breakfast daily
  • In-room coffee maker
  • Nightly turndown service
  • 400 rooms
  • Beach club lunch restaurant
  • 7 restaurants
  • 5 pool bars
  • 2 Pools
  • Complimentary sun loungers, towels and parasols by the pool area
  • Tennis
  • Fitness facilities
  • Sauna & Jacuzzi
  • Free Wi-Fi
  • Spa (fee)
  • Scuba diving (fee)
  • Shops
  • Medical service nearby (fee)
  • Golf nearby (fee)

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Balcony or Terrace
  • Split-level living room area with sofa or sofa-bed
  • Bathroom equipped with hydromassage bathtub and shower
  • Flat screen satellite TV
  • Regularly replenished mini-bar and liquor dispenser
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Coffee maker
  • Iron & Ironing board
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit

Junior Suite Superior

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Balcony or Terrace
  • Separate sitting area
  • Split-level living room area with sofa or sofa-bed
  • Bathroom equipped with hydromassage bathtub and shower
  • Flat screen satellite TV
  • Regularly replenished mini-bar and liquor dispenser
  • Courtyard view
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Coffee maker
  • Iron & Ironing board
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit

Suite Jacuzzi

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • 1 King bed
  • Bidet
  • Flat screen satellite TV
  • Radio alarm clock
  • Regularly replenished mini-bar and liquor dispenser
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Split-level sitting area with sofa
  • Coffee maker
  • Iron & Ironing board
  • Walk-in closet
  • In-room whirpool bathtub
  • Bathroom
  • Extra shower cabin
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or terrace with private jacuzzi

Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • 1 King bed
  • Balcony or Terrace
  • Split-level sitting area with sofa
  • Walk-in closet
  • Bidet
  • Flat screen satellite TV
  • Regularly replenished mini-bar and liquor dispenser
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Coffee maker
  • Iron & Ironing board
  • In-room whirpool bathtub
  • Bathroom
  • Extra shower cabin
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit


Restaurants

Don Manolo

  • Buffet for breakfast and dinner
  • International

Botafogo

  • à la carte for dinner
  • Brazilian Rodizio
  • Formal dress code

Agave

  • à la carte for dinner
  • Mexican
  • Formal dress code

Steakhouse

  • à la carte for dinner
  • Steakhouse & Grill
  • Formal dress code

Krystal

  • à la carte for dinner
  • Fusion
  • Formal dress code

Yashima

  • à la carte for dinner
  • Japanese
  • Formal dress code

Chilis

  • Lunch/Snacks

Bars

  • La Habana Lobby bar
  • Lirico Lounge bar
  • La Plaza
  • Sports Bar
  • Daiquiri Swim-up bar

Child Policy

  • 0-1 years free when sharing room with 2 adults in existing bedding
  • 2-12 years pay special rate when sharing room with 2 adults in existing bedding

For the Kids

  • Supervised activities at the RiuLand Kid's Club (Ages 4-12)
  • Playground
  • Children's Pool
  • Babysitting service available for additional fee.

Renova Spa Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Sauna 

Massage Treatments

  • Swedish massage
  • Deep tissue massage 
  • Renova Spa combination massage
  • Back, neck and shoulder massage
  • Hot Stone massage 
  • Massage for two
  • Lymphatic drainage
  • Aromatherapy massage

Other Treatments

  • ''Flash'' facial treament
  • Sensitive skin treatment
  • Deep cleansing
  • Collagen facial
  • Mango and passion fruit wrap
  • Mud body wrap
  • Body exfoliation

Salon Treatments

  • Manicure, pedicure
  • Hair removal
  • Hair styling
  • Make up

Stay at 1, Play at 6 - Receive full exchange privileges at all 6 RIUs in the area: RIU Palace Mexico, RIU Tequila, RIU Yucatan, RIU Lupita, & RIU Playacar, including disco & drinks until 2am. Dinner restaurants excluded. Transfers not included (a short walk away).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, late check-out, and complimentary upgrade to next available room category. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Palace Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Mayan Palace Riviera Maya
Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.