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Riu Palace Riviera Maya

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

This deluxe resort has great amenities, including an amazing spa. Excellent a la carte restaurants and a wonderful buffet with lots of cooking stations. The entertainment staff here are great, putting on lots of daily activities and good nightly entertainment. Amazing service. You have access to all the other Riu properties in the area as well. The beach is not quite as nice as at the Riu Palace Palace Mexico. Couples looking for luxury will want to short list this resort.


Overview

This luxurious 400-room Riu Palace Riviera Maya, set in magnificent tropical gardens, offers all the wonderful features and facilities that have become synonymous with Riu Palace resorts. Right in the Playacar area, a short walk to Riu Yucatan, Riu Playacar, Riu Tequila and Riu Palace Mexico, guests have access to all facilities at these resorts (dinner restaurants excluded).

Location: On the beach, near the popular Riu Resorts, 60 minutes to Cancun, 10 minutes to Playa del Carmen and 45 minutes from the airport.


Highlights
  • Wonderful beach
  • Great food selection; large buffet
  • Main pool with large swim-up bar
  • Kid's pool and activities at the Kid's club
  • Use of facilities at nearby Riu resorts
  • Awarded TripAdvisor's Certificate of Excellence

tripadvisor Traveler Reviews
  • :
Trilok

Really very nice hotel and hotel have good supporting staff and very good clean and safe for family and visitors . The rooms and ambience is also fantastic. Overall it's a wonderful hotel and lovely place with great locations.....

  • Bathman999 : Cambridge, Canada
"Amazing Vacation"

We went with our uncle and aunt to celebrate our Wedding Anniversaries, our 32nd and their 33rd. We had asked for rooms in the upper floor close to the beach but these were not available due to the number of weddings. I believe there were at least 6 weddings during our stay. Esteban at the front desk did the best he could to move us to a better location on the second day. He also arranged to have our uncle's room decorated for their Anniversary. This was our fourth stay in a Riu Resort. Our third in Riviera Maya.We wanted to celebrate our anniversaries with a nice dinner at Chilis, their Steakhouse. Unfortunately, this Restaurant was always booked with special celebrations, such as weddings. Fortunately for us, we came across António, a Head Waiter at the Don Manolo Buffet Restaurant. This was on the first night and when we explained to him we couldn't get a place at the Steakhouse, he offered to get us a nice cewlebration where he was working. From this point on António made sure we had an unforgettable experience when it came to dining. We can't say enough about António. My wife and I have traveled to many locations, including Dominican Republic, Jamaica, Cuba and other places in Mexico and have never met anyone with such a genuine desire to please the customer. .All I can say is others could learn a lot from him. I should also mention some other people that made our vacation extraordinary, such as Mendez, Ivan, Lidia and Margo, all from Don Manolo Buffet Restaurant. Also Silverio, Fabian, Claudio and Guzman from the pool bar. And Flor, Filipe and Elisio from the Lobby and Sports Bars.Without these people, our vacation would've been average at best. I also wanted to congratulate the Animation team for bringing sunshine into a rainy day. What I mean by this is that we had a couple of rainy days and if it weren't for the animation team it would've been pretty boring. They really came through with their music and entertainment in those crucial times.In closing, I will say this beautiful resort is very safe, the beach is unbelievably gorgeous and the pools are incredible. We never had any problems finding chairs, no matter what time of day t was.Now, for the really bad and ugly. With António's help, we were finally able to get a table at Chilis on Sunday June 18th. This was a disaster. You could get better service at MacDonald's. They brought us our food, which was warm at best. Nobody came back to ask us if all was well and if the food was to our liking. We ran out of water and wine. I got up to find some and I was told to go back to my seat and someone would come and serve us. That never happened. After waiting for a while, we finally walked out with nobody questioning us.Some advice for the Riu Management: Add a second floor to your Steakhouse where you could hold special functions, such as weddings, etc. You could then use the main floor to give all your guests the type of vacation they deserve.

  • John H : Cleethorpes, United Kingdom
Fantastic- with a couple of reservations.

Stayed for two weeks June 2nd to 16thVisually a wow on arrival with imposing exterior, very grand reception with antiques, statues and paintings all feeling rather Louis XVlth and a real sense of grandeur and quality.Unfortunately this classic styling carried over into the bedrooms where everything felt older than the 2006 origins of the hotel. Baths were set in dark unlit recesses, nozzles flew off the whirlpool jets in the bath and picture frames were chipped and damaged. Heavy wooden furniture felt more like the1980's but the 7'0 wide bed was great!!The food couldn't be faulted, loads of choice at every meal, well presented and good quality - attentive service from plenty of waiters. We did get our table cleared once whilst we were at the buffet choosing our next course but no real issue😀Any drink you wanted was quickly delivered - even champagne for breakfast if you fancied it. The rooms, corridors and public areas were kept spotless day in, day out.The beach was everything the Caribbean should be - cool white sand and a turquoise sea. The animation team were enthusiastic and amusing - very typical of this type of holiday.The only other weakness was the pool - hundreds of missing (or badly patched) mosaic tiles, broken fountains and scummy residue above the waterline. In my opinion the pool wants relining but in this year round resort it will take a big commitment from the hotel to empty the pool for a few weeks!!We travelled further for this holiday than ever before but I'm sure we could have got a five star resort in Europe with a better pool and great beach without the 9.5 hour flight. We didn't get the real flavour of Mexico but then in an all inclusive of this kind that isn't unexpected and we're not blaming anyone.If you want a contemporary hotel then this is not for you but if you want a classy experience with staff who smile 24/7, serve excellent food and even have the confidence to take you on a kitchen tour if you wish then certainly consider the Riu Palace Riviera Maya.

  • Lizamander :
Fantastic hotel, fantastic staff, fantastic holiday

We have been here for the past three days and it's been like being in paradise (well apart from the weather ! Lol) Staff cannot do enough for you, room excellent and well positioned (1257), close enough to action, but far enough away for peace and quiet. The food is first class, so much choice and plenty of bars to choose from. The best thing though is the 24hr all inclusive. In fact it's now half five in the morning and I fancied a coffee, so just got the hubby to go down to the sports bar and get me a lovely latte. Absolute bliss😘😘 The beach is also fantastic. This is our first taste of the Caribbean and we are not disappointed. Yes it's a bit windy and we have had some rain showers - some very heavy! - but they are gone in a flash and then it's lovely again. If you stay at this hotel, you can use all the others in the complex for drinks, breakfast and lunch. Last nigh we walked down and had a look at two of the others. These were very nice, but they didn't have the charm of this hotel.We have a small issue with our shower (very low pressure) when we arrive, so mentioned it to our rep to see if it was a common problem. She informed housekeeping and within twenty minutes the maintenance man have turned up and fixed the problem. I am also going. To be celebrating my birthday here in a couple of days and when we checked in the receptionist noticed that it was going to be my birthday. About half an hour after we had checked in there was a knock at the door and there stood one of the bell boys with a couple of beautifully decorated cakes andchocolate dipped strawberries for us. As well as having access to 24hr bars, you can also order room service 24hrsand have branded optics as well as a well stocked minibar in the room. Needless to say we are more than happy with our choice f hotel and what makes it even better is that the main town is within walking distance ( a twenty minute stroll - either by quite road, or along the beach). We have done this already and found the shop keepers not to pushy and very friendly. We have travelled with Thompson and have booked on a couple of excursions later in our holiday, so will review these in due cause.

  • Moe A : Dublin, Ireland
Really good stay but....

We stayed here for 14 nights, the place itself really good. Check in/ check out : very smooth and very friendly staff.Room : spacious and very clean. Our maid Vernoika was really good. Thank you Veronika.Food : food is really good, so tasty. the head chef so friendly and always asking guests how is the food. I had few issue with the staff I spoke to the manager and she was really good. Everything changed and even better . So no complain what so ever. We ate in all restaurants, my favourite is the Japanese one but we didn't that Brazilian one. But give it a try you might like itBeach : so nice , enough beds for everyone, nice warm sea and always clean. Staff on the beach always asking ppl what they want to drink.Swimming pool : not in a good condition , lots of missing tiles, lots of kids around the bar jumping and splashing water in your drinks, which I believe that the hotel should do something about it.Entertainment: not good at all, so boring and not good shows. You can go to Riu Tequila around the corner if you want a bit of change Other Hotels : remember ppl you have access to other Riu resorts in the area.Trips/ Excursions : so expensive. You can book outside the resorts for a cheaper price. 60% off the actual price . Staff : Majority are so friendly, very nice and professional. 2 or 3 of them were very rude. But it didn't ruin my holiday.We really had a good time and we enjoyed our holiday. Just want to thank Riu Palace for their nice hospitality. Thank you Jonathan, Luis the 2nd Chef and the head Chef. We always go to Riu because we trust them for their good service and we will go again.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch & dinner daily 
  • A la carted dining without reservations
  • All day snacks including 24 hour lobby bar 
  • Domestic & selected imported drinks
  • Kid's club
  • Day & night tennis
  • Volleyball
  • Ping-pong
  • Non-motorized watersports: windsurfing, kayaking sailing & snorkeling
  • Scuba lesson in pool
  • Gym
  • Sauna & Jacuzzi
  • Daily activites
  • Nightly entertainment
  • Live music

RIU®-topia Palace Inclusions

  • Welcome cocktail
  • Unlimited International drinks
  • In-room liquor dispenser
  • Unlimited dining at a specialty restaurants
  • In-room mini bar re-stocked regularly
  • In-room safe
  • 20% discount on select excursions booked with Signature
  • Signature Hour from 4 - 5 p.m. 
  • Spa credit available (applies to selected treatments, may vary per hotel)
  • 24-hour room service
  • Poolside waiter beverage service
  • Champagne breakfast daily
  • In-room coffee maker
  • Nightly turndown service
  • 400 rooms
  • Beach club lunch restaurant
  • 7 restaurants
  • 5 pool bars
  • 2 Pools
  • Complimentary sun loungers, towels and parasols by the pool area
  • Tennis
  • Fitness facilities
  • Sauna & Jacuzzi
  • Free Wi-Fi
  • Spa (fee)
  • Scuba diving (fee)
  • Shops
  • Medical service nearby (fee)
  • Golf nearby (fee)

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Balcony or Terrace
  • Split-level living room area with sofa or sofa-bed
  • Bathroom equipped with hydromassage bathtub and shower
  • Flat screen satellite TV
  • Regularly replenished mini-bar and liquor dispenser
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Coffee maker
  • Iron & Ironing board
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit

Junior Suite Superior

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Balcony or Terrace
  • Separate sitting area
  • Split-level living room area with sofa or sofa-bed
  • Bathroom equipped with hydromassage bathtub and shower
  • Flat screen satellite TV
  • Regularly replenished mini-bar and liquor dispenser
  • Courtyard view
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Coffee maker
  • Iron & Ironing board
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit

Suite Jacuzzi

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • 1 King bed
  • Bidet
  • Flat screen satellite TV
  • Radio alarm clock
  • Regularly replenished mini-bar and liquor dispenser
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Split-level sitting area with sofa
  • Coffee maker
  • Iron & Ironing board
  • Walk-in closet
  • In-room whirpool bathtub
  • Bathroom
  • Extra shower cabin
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or terrace with private jacuzzi

Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • 1 King bed
  • Balcony or Terrace
  • Split-level sitting area with sofa
  • Walk-in closet
  • Bidet
  • Flat screen satellite TV
  • Regularly replenished mini-bar and liquor dispenser
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Coffee maker
  • Iron & Ironing board
  • In-room whirpool bathtub
  • Bathroom
  • Extra shower cabin
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit


Restaurants

Don Manolo

  • Buffet for breakfast and dinner
  • International

Botafogo

  • à la carte for dinner
  • Brazilian Rodizio
  • Formal dress code

Agave

  • à la carte for dinner
  • Mexican
  • Formal dress code

Steakhouse

  • à la carte for dinner
  • Steakhouse & Grill
  • Formal dress code

Krystal

  • à la carte for dinner
  • Fusion
  • Formal dress code

Yashima

  • à la carte for dinner
  • Japanese
  • Formal dress code

Chilis

  • Lunch/Snacks

Bars

  • La Habana Lobby bar
  • Lirico Lounge bar
  • La Plaza
  • Sports Bar
  • Daiquiri Swim-up bar

Child Policy

  • 0-1 years free when sharing room with 2 adults in existing bedding
  • 2-12 years pay special rate when sharing room with 2 adults in existing bedding

For the Kids

  • Supervised activities at the RiuLand Kid's Club (Ages 4-12)
  • Playground
  • Children's Pool
  • Babysitting service available for additional fee.

Renova Spa Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Sauna 

Massage Treatments

  • Swedish massage
  • Deep tissue massage 
  • Renova Spa combination massage
  • Back, neck and shoulder massage
  • Hot Stone massage 
  • Massage for two
  • Lymphatic drainage
  • Aromatherapy massage

Other Treatments

  • ''Flash'' facial treament
  • Sensitive skin treatment
  • Deep cleansing
  • Collagen facial
  • Mango and passion fruit wrap
  • Mud body wrap
  • Body exfoliation

Salon Treatments

  • Manicure, pedicure
  • Hair removal
  • Hair styling
  • Make up

Stay at 1, Play at 6 - Receive full exchange privileges at all 6 RIUs in the area: RIU Palace Mexico, RIU Tequila, RIU Yucatan, RIU Lupita, & RIU Playacar, including disco & drinks until 2am. Dinner restaurants excluded. Transfers not included (a short walk away).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, late check-out, and complimentary upgrade to next available room category. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Palace Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Mayan Palace Riviera Maya
Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.