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Riu Palace Riviera Maya

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

This deluxe resort has great amenities, including an amazing spa. Excellent a la carte restaurants and a wonderful buffet with lots of cooking stations. The entertainment staff here are great, putting on lots of daily activities and good nightly entertainment. Amazing service. You have access to all the other Riu properties in the area as well. The beach is not quite as nice as at the Riu Palace Palace Mexico. Couples looking for luxury will want to short list this resort.


Overview

This luxurious 400-room Riu Palace Riviera Maya, set in magnificent tropical gardens, offers all the wonderful features and facilities that have become synonymous with Riu Palace resorts. Right in the Playacar area, a short walk to Riu Yucatan, Riu Playacar, Riu Tequila and Riu Palace Mexico, guests have access to all facilities at these resorts (dinner restaurants excluded).

Location: On the beach, near the popular Riu Resorts, 60 minutes to Cancun, 10 minutes to Playa del Carmen and 45 minutes from the airport.


Highlights
  • Wonderful beach
  • Great food selection; large buffet
  • Main pool with large swim-up bar
  • Kid's pool and activities at the Kid's club
  • Use of facilities at nearby Riu resorts
  • Awarded TripAdvisor's Certificate of Excellence

tripadvisor Traveler Reviews
  • christian z :
Ugh. Let me sum it up for you

Stayed in Mayan palace furnishings 1970s. Kitchen not very useful. Cost for dining not bad. Pool nice. Just Way To Large of a resort. Golf carts everywhere to get around. Just extremely big People friendly

  • sandylq : Kansas
Poorly planned and controlling atmosphere

This place is too large and everything is too controlled. We came back from Playa del Carmen in a cab and we were not allowed to be driven to the lobby!! We were forced to be taken to a "transportation center" where we had to wait for a tram. The tram was bumpy and cold, I could have ridden in my nice warm cab to the lobby and walked to the room!!!DO NO TAKE THE TIME SHARE PRESENTATION. You will again be trapped and controlled and will be passed thru 5 people who get rougher and rougher as you go. My time is much more valuable than this. The last person looked like a thug from the Mexican cartel.Long story short....we will never come back here again.There are probably some nice features here but we are too upset from the TIME SHARE presentation/harrassment and the cab from Playa fiasco.

  • Vacationer A : Spokane, Washington
A Palace of Inconvenience and Overpricing that Nickel and Dimes You To Death

I stayed at the Grand Mayan the first week, then the Mayan Palace the next. The Transfer. First, you are told to leave your luggage in the room you are checking out of (helpful hint, DO NOT DO THIS - I'll explain why later). Then you have to check out from the Grand Mayan. After you let them know that your promised things were not added to your bill and they have to call management, talk about it, and finally agree to give you what they promised, you now have to Go over to the Mayan Palace and check in. After you check in to the Mayan Palace, go talk to the luggage carriers outside to let them know what your luggage is in (the check out, then back in took 2 hours. The getting the luggage transferred took 4 hours total!). It would have been quicker to take the luggage with you. The Room. We stayed in building 5 second floor. There is an off sight laundry room with multiple washers and dryers (an improvement from Grand Mayan). However, it still costs 50 pesos per token - 100 pesos to wash and dry. The kitchen has 2 burners (rather than 4), small fridge, and no island. However they did have more kitchen utensils than the Grand Mayan. Still NO Dishwasher. Same Note stating that if the Maid Service has to do dishes left out or turn off lights you will be charged. Bathroom - Combined shower/tub, no vanity mirror, and two standing only balcony's. Those are the differences. Both only have 1 bathroom. Service: Maid service will come into your room even if you put the do not disturb sign on the door, and leave a note saying they couldn't come into your room and clean on your table. Was NOT happy about that, so make sure you lock everything up all the time. Maid service will unmake any beds in the living room, and come back later in the evening to ask if you would like them to make the beds back up. I couldn't get them to leave the beds alone. And you can't go to specific restaurants and pools. The Dive shop was unfriendly and twice as much as the ones in Playa.Shuttle Service: You take the shuttle to the parking lot and either take their shuttle to Playa which runs from 8am-9pm or 10pm for $6.00 US dollars a person (and kids are not free), or you call a cab which is about 300 pesos one way so 600 pesos round trip. If you are brave, the Playa Express runs from 5am-11pm and is a little over 20 pesos per person, but you have to cross the freeway (locals do it, we did it, it really isn't that bad - if you have good knees and no kids). The Hard Sell: didn't happen on our second week but did when we stayed at Grand Mayan. We lost 5 hours, went through 4 people, 1 of which was super rude. Then I had to fight later to get what was promised. I will never stay at this resort again.

  • Inday23 : New York City, New York
Awesome resort!

We stayed at Mayan Palace resort last November 2016 for one week, the place is very clean, the staffs are very courteous and friendly. We stayed in one bedroom, and it's huge, it has a living room, kitchen and dining area, porch and separate bedroom. The staff clean the room twice a day. They have shuttle service that you can use any where around the resort for free. The place is huge with big swimming pools for everyone and close to the beach area as well. A lot of activities in the resort for kids and adults. We enjoyed our vacation and we will be back again soon!

  • Proflyn : San Diego, California
Lovely place in paradise

Nicely done one bedroom condo in building 21, so 15 -20 minute walk to pool. There are frequent trams, but we loved walking on the wooden paths through the pretty jungle setting. Ask for a lower number building to get closer if you don't want to walk. Pretty good grocery store at boutique for essentials. Great breakfast at Restaurant Lago, loved the steak at Blue Fin and the French restaurant on site was amazing. You can rent a Palapa by the pool for $35, but food and drink purchased at pool come off that price so essentially free. Reserve your palapa the day before as they sell out. If you pay in cash, do not sign the receipt and you can write paid in cash on the receipt just to make sure there are no misunderstandings at check out. Everyone was super friendly and helpful. We had a great start. Thanks!!!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch & dinner daily 
  • A la carted dining without reservations
  • All day snacks including 24 hour lobby bar 
  • Domestic & selected imported drinks
  • Kid's club
  • Day & night tennis
  • Volleyball
  • Ping-pong
  • Non-motorized watersports: windsurfing, kayaking sailing & snorkeling
  • Scuba lesson in pool
  • Gym
  • Sauna & Jacuzzi
  • Daily activites
  • Nightly entertainment
  • Live music

RIU®-topia Palace Inclusions

  • Welcome cocktail
  • Unlimited International drinks
  • In-room liquor dispenser
  • Unlimited dining at a specialty restaurants
  • In-room mini bar re-stocked regularly
  • In-room safe
  • 20% discount on select excursions booked with Signature
  • Signature Hour from 4 - 5 p.m. 
  • Spa credit available (applies to selected treatments, may vary per hotel)
  • 24-hour room service
  • Poolside waiter beverage service
  • Champagne breakfast daily
  • In-room coffee maker
  • Nightly turndown service
  • 400 rooms
  • Beach club lunch restaurant
  • 7 restaurants
  • 5 pool bars
  • 2 Pools
  • Complimentary sun loungers, towels and parasols by the pool area
  • Tennis
  • Fitness facilities
  • Sauna & Jacuzzi
  • Free Wi-Fi
  • Spa (fee)
  • Scuba diving (fee)
  • Shops
  • Medical service nearby (fee)
  • Golf nearby (fee)

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Balcony or Terrace
  • Split-level living room area with sofa or sofa-bed
  • Bathroom equipped with hydromassage bathtub and shower
  • Flat screen satellite TV
  • Regularly replenished mini-bar and liquor dispenser
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Coffee maker
  • Iron & Ironing board
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit

Junior Suite Superior

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Balcony or Terrace
  • Separate sitting area
  • Split-level living room area with sofa or sofa-bed
  • Bathroom equipped with hydromassage bathtub and shower
  • Flat screen satellite TV
  • Regularly replenished mini-bar and liquor dispenser
  • Courtyard view
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Coffee maker
  • Iron & Ironing board
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit

Suite Jacuzzi

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • 1 King bed
  • Bidet
  • Flat screen satellite TV
  • Radio alarm clock
  • Regularly replenished mini-bar and liquor dispenser
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Split-level sitting area with sofa
  • Coffee maker
  • Iron & Ironing board
  • Walk-in closet
  • In-room whirpool bathtub
  • Bathroom
  • Extra shower cabin
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or terrace with private jacuzzi

Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • 1 King bed
  • Balcony or Terrace
  • Split-level sitting area with sofa
  • Walk-in closet
  • Bidet
  • Flat screen satellite TV
  • Regularly replenished mini-bar and liquor dispenser
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Coffee maker
  • Iron & Ironing board
  • In-room whirpool bathtub
  • Bathroom
  • Extra shower cabin
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit


Restaurants

Don Manolo

  • Buffet for breakfast and dinner
  • International

Botafogo

  • à la carte for dinner
  • Brazilian Rodizio
  • Formal dress code

Agave

  • à la carte for dinner
  • Mexican
  • Formal dress code

Steakhouse

  • à la carte for dinner
  • Steakhouse & Grill
  • Formal dress code

Krystal

  • à la carte for dinner
  • Fusion
  • Formal dress code

Yashima

  • à la carte for dinner
  • Japanese
  • Formal dress code

Chilis

  • Lunch/Snacks

Bars

  • La Habana Lobby bar
  • Lirico Lounge bar
  • La Plaza
  • Sports Bar
  • Daiquiri Swim-up bar

Child Policy

  • 0-1 years free when sharing room with 2 adults in existing bedding
  • 2-12 years pay special rate when sharing room with 2 adults in existing bedding

For the Kids

  • Supervised activities at the RiuLand Kid's Club (Ages 4-12)
  • Playground
  • Children's Pool
  • Babysitting service available for additional fee.

Renova Spa Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Sauna 

Massage Treatments

  • Swedish massage
  • Deep tissue massage 
  • Renova Spa combination massage
  • Back, neck and shoulder massage
  • Hot Stone massage 
  • Massage for two
  • Lymphatic drainage
  • Aromatherapy massage

Other Treatments

  • ''Flash'' facial treament
  • Sensitive skin treatment
  • Deep cleansing
  • Collagen facial
  • Mango and passion fruit wrap
  • Mud body wrap
  • Body exfoliation

Salon Treatments

  • Manicure, pedicure
  • Hair removal
  • Hair styling
  • Make up

Stay at 1, Play at 6 - Receive full exchange privileges at all 6 RIUs in the area: RIU Palace Mexico, RIU Tequila, RIU Yucatan, RIU Lupita, & RIU Playacar, including disco & drinks until 2am. Dinner restaurants excluded. Transfers not included (a short walk away).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, late check-out, and complimentary upgrade to next available room category. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Palace Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Mayan Palace Riviera Maya
Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.