Riu Palace Riviera Maya

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
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  • Bonus
Our Opinion

This deluxe resort has great amenities, including an amazing spa. Excellent a la carte restaurants and a wonderful buffet with lots of cooking stations. The entertainment staff here are great, putting on lots of daily activities and good nightly entertainment. Amazing service. You have access to all the other Riu properties in the area as well. The beach is not quite as nice as at the Riu Palace Palace Mexico. Couples looking for luxury will want to short list this resort.


Overview

This luxurious 400-room Riu Palace Riviera Maya, set in magnificent tropical gardens, offers all the wonderful features and facilities that have become synonymous with Riu Palace resorts. Right in the Playacar area, a short walk to Riu Yucatan, Riu Playacar, Riu Tequila and Riu Palace Mexico, guests have access to all facilities at these resorts (dinner restaurants excluded).

Location: On the beach, near the popular Riu Resorts, 60 minutes to Cancun, 10 minutes to Playa del Carmen and 45 minutes from the airport.


Highlights
  • Wonderful beach
  • Great food selection; large buffet
  • Main pool with large swim-up bar
  • Kid's pool and activities at the Kid's club
  • Use of facilities at nearby Riu resorts
  • Awarded TripAdvisor's Certificate of Excellence

tripadvisor Traveler Reviews
  • Natalia D :
Amazing vacation!

My husband and I just came back from Mexico. This was our second stay at Riu Palace Rivera Maya and we also stayed at Riu Palace Mexico several times. We travel to Mexico 3-4 times a year and we stayed at a lot of different resorts, but Riu Palace have the Best Service ever!!!! The beach was very clean and the water was turquoise color. The food was amazing and the wine at the buffet was really good. I do like that they serve champagne all the time too. We were celebrating our Anniversary and the staff delivered champagne and chocolate covered strawberries. My only wish they will make one of them adults only resort. We will be staying again and again at Riu Palace in the future!

  • candreesen : Omaha, Nebraska
Beautiful, safe resort.

Just got back from a 6 day stay at the Riu Palace, and it was wonderful! Staff was very accommodating, and the grounds/facilities were always impeccably clean. The building has a ornate, fancy effect to it. I felt very safe during my stay and did not have concerns that my bags would be stolen while at the pool/beach area. It was clear that the beach was raked every day, and the overall atmosphere was very calm and beautiful. Food was good and we never had a problem feeling ill. Our favorite restaurant was the Krystal, however each place we ate was delicious. Everything was included in our original booking price - we never payed 'extra' for any item used at the hotel, which was great. Staff continually brought us drinks on the beach, and adhered to special requests. We booked through Delta Vacations and Ivan took great care of planning our excursions and ensuring all of our logistics were taken care of. Only complaints I would have is that the beds do not have many extra blankets/pillows - we ended up using the extras in our room closet, and sometimes the bathroom smelled a little bit like sewage. We determined that this was probably from the drains not having vents, and the problem was solved by just putting the drain stoppers in the sinks and tub while they were not in use. This did not really bother us - after all, we were in Mexico and knew that the plumbing might not be exactly the same as the United States. Overall, an awesome trip. Very nice resort for first time visitors or people looking for great quality on a middle-of-the-road budget.

  • Lovethesunandyou : Brossard, (Qc), Canada
Outstanding client service!!

In December 2017, my wife and I were at the Riu Palace Riviera Maya for the 4th time. Of course, we like this hotel a lot. The room was perfect and the food even one notch above from last April. But above all, quality of service is all about people and the Riu staff make us feel like we are at home and part of their family at the same time. Thank you to the terrific individuals that made our stay memorable: Lidia (breakfast & lunch), Victor (pool bar), Graciela (bar terrace), Jose (lobby bar), Daniel (Don Manolo), Josefina (house keeping), Laura (reception) and Nacho for his great business sense and client focus. They are the best at what they so a big THANK YOU to each of them. Donald

  • MOKitty2 : Branson, MO
First Visit, Beyond Expectations

We were wonderfully surprised when we arrived at this hotel. The hotel and grounds are absolutely beautiful. In a quiz game at the pool, they revealed there are 750 palm trees on the grounds. The beach is lovely and large. Everyone employed there treated us with such respect. Even the young men who work at entertaining guests sat down and talked to me when it was obvious I was alone and also joined us at lunch one day. Our room (a Junior Suite) which I imagine was the cheapest option, was delightful. We had a little sitting room with TV and a balcony large enough for two. Breakfast buffet had anything you would want, including omelets made to order. Dinner was delightful and delicious. Lunch was also a buffet, served in two different restaurants. We were always at the pool at that time so it was appropriate that there was a restaurant there. The service there was very good. Employees remembered us even though this is a large resort. The bartenders (there were several bars) were excellent, making anything we asked and treating us with the greatest respect.I chose "Mid-range" as price of this hotel, but I thought it was extremely reasonable. But I would never classify it in the "Budget" range, it was so nice.

  • 3463Lizzie :
Fabulous week! Could not fault.

First visit to the Riu Palace for us in November. We had read some negative comments on Trip Advisor about this resort, but we could not find fault in anything. Greeted on reception by a very courteous young man with welcome drinks. On entering our room we were amazed at the size! Do not expect contemporary and modern, but more an old colonial style which is perfect in Mexico. There was a step up to the area with an enormous bed and bathroom. We had a room with indoor whirlpool bath in addition to all other bathroom facilities. One observation, no light in the huge shower area but that wasn't a problem! We opted for a suite which had two balconies; the upstairs balcony had a jacuzzi! Well worth the extra. Stunning views, over courtyard, pool and sea.The grounds are beautiful and maintained to a very high standard. The beach was gorgeous; lovely white sand, plenty of loungers and palm trees for shade. The wonderful guys from the pool bar frequently came to the beach to take drink orders which was lovely. We always prefer the beach on holiday but this resort has two lovely swimming pools; one being an infinity pool. Don't be surprised to see the odd wild life walking around the grounds such as the Central American Agouti! They are quite cute and timid and go about their business looking for nuts and fruit!There are 5 or 6 restaurants (all speciality apart from main buffet) at the the resort. We ate in the Mexican restaurant on the first night which was great, but soon discovered how fabulous the main buffet restaurant was! The extensive selection of food covered all tastes & appetites. We found the food and drinks to be wonderful. Ate and drank far too much as everything was so tempting! One evening we did a little tour of the other RIU hotels as they are all grouped together. You are able to drink in all the other hotel bars on the all inclusive system which was a nice feature. We also went to the club Pascha one night at the RIU Tequila, which was a fun experience! Mostly Mexican music but good for a boogie! There is an entertainment team at the Palace who provide lots of different activities throughout the day if this is something you enjoy. There was always evening entertainment usually in the format of a show. We thoroughly enjoyed the Michael Jackson tribute on our first night!You can walk into town from the Palace either along the beach or take the road. The walk takes about 15-20 minutes. Plenty of shops, bars and restaurants found here, including 5th Avenue! The ferry over to Cozumel can be taken from the town.The staff at the resort were all so friendly and helpful. Nothing was too much trouble. Don't usually go back to the same place twice, but would not hesitate to return to this resort.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Breakfast, lunch & dinner daily 
  • A la carted dining without reservations
  • All day snacks including 24 hour lobby bar 
  • Domestic & selected imported drinks
  • Kid's club
  • Day & night tennis
  • Volleyball
  • Ping-pong
  • Non-motorized watersports: windsurfing, kayaking sailing & snorkeling
  • Scuba lesson in pool
  • Gym
  • Sauna & Jacuzzi
  • Daily activites
  • Nightly entertainment
  • Live music

RIU®-topia Palace Inclusions

  • Welcome cocktail
  • Unlimited International drinks
  • In-room liquor dispenser
  • Unlimited dining at a specialty restaurants
  • In-room mini bar re-stocked regularly
  • In-room safe
  • 20% discount on select excursions booked with Signature
  • Signature Hour from 4 - 5 p.m. 
  • Spa credit available (applies to selected treatments, may vary per hotel)
  • 24-hour room service
  • Poolside waiter beverage service
  • Champagne breakfast daily
  • In-room coffee maker
  • Nightly turndown service
  • 400 rooms
  • Beach club lunch restaurant
  • 7 restaurants
  • 5 pool bars
  • 2 Pools
  • Complimentary sun loungers, towels and parasols by the pool area
  • Tennis
  • Fitness facilities
  • Sauna & Jacuzzi
  • Free Wi-Fi
  • Spa (fee)
  • Scuba diving (fee)
  • Shops
  • Medical service nearby (fee)
  • Golf nearby (fee)

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Balcony or Terrace
  • Split-level living room area with sofa or sofa-bed
  • Bathroom equipped with hydromassage bathtub and shower
  • Flat screen satellite TV
  • Regularly replenished mini-bar and liquor dispenser
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Coffee maker
  • Iron & Ironing board
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit

Junior Suite Superior

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Balcony or Terrace
  • Separate sitting area
  • Split-level living room area with sofa or sofa-bed
  • Bathroom equipped with hydromassage bathtub and shower
  • Flat screen satellite TV
  • Regularly replenished mini-bar and liquor dispenser
  • Courtyard view
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Coffee maker
  • Iron & Ironing board
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit

Suite Jacuzzi

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • 1 King bed
  • Bidet
  • Flat screen satellite TV
  • Radio alarm clock
  • Regularly replenished mini-bar and liquor dispenser
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Split-level sitting area with sofa
  • Coffee maker
  • Iron & Ironing board
  • Walk-in closet
  • In-room whirpool bathtub
  • Bathroom
  • Extra shower cabin
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit
  • Balcony or terrace with private jacuzzi

Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • 1 King bed
  • Balcony or Terrace
  • Split-level sitting area with sofa
  • Walk-in closet
  • Bidet
  • Flat screen satellite TV
  • Regularly replenished mini-bar and liquor dispenser
  • Direct dial telephone
  • Safety deposit box (laptop size)
  • Air-conditioned
  • Ceiling fan
  • Coffee maker
  • Iron & Ironing board
  • In-room whirpool bathtub
  • Bathroom
  • Extra shower cabin
  • Double sinks
  • Vanity mirror
  • Hair dryer
  • Amenities kit


Restaurants

Don Manolo

  • Buffet for breakfast and dinner
  • International

Botafogo

  • à la carte for dinner
  • Brazilian Rodizio
  • Formal dress code

Agave

  • à la carte for dinner
  • Mexican
  • Formal dress code

Steakhouse

  • à la carte for dinner
  • Steakhouse & Grill
  • Formal dress code

Krystal

  • à la carte for dinner
  • Fusion
  • Formal dress code

Yashima

  • à la carte for dinner
  • Japanese
  • Formal dress code

Chilis

  • Lunch/Snacks

Bars

  • La Habana Lobby bar
  • Lirico Lounge bar
  • La Plaza
  • Sports Bar
  • Daiquiri Swim-up bar

Child Policy

  • 0-1 years free when sharing room with 2 adults in existing bedding
  • 2-12 years pay special rate when sharing room with 2 adults in existing bedding

For the Kids

  • Supervised activities at the RiuLand Kid's Club (Ages 4-12)
  • Playground
  • Children's Pool
  • Babysitting service available for additional fee.

Renova Spa Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Sauna 

Massage Treatments

  • Swedish massage
  • Deep tissue massage 
  • Renova Spa combination massage
  • Back, neck and shoulder massage
  • Hot Stone massage 
  • Massage for two
  • Lymphatic drainage
  • Aromatherapy massage

Other Treatments

  • ''Flash'' facial treament
  • Sensitive skin treatment
  • Deep cleansing
  • Collagen facial
  • Mango and passion fruit wrap
  • Mud body wrap
  • Body exfoliation

Salon Treatments

  • Manicure, pedicure
  • Hair removal
  • Hair styling
  • Make up

Stay at 1, Play at 6 - Receive full exchange privileges at all 6 RIUs in the area: RIU Palace Mexico, RIU Tequila, RIU Yucatan, RIU Lupita, & RIU Playacar, including disco & drinks until 2am. Dinner restaurants excluded. Transfers not included (a short walk away).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, late check-out, and complimentary upgrade to next available room category. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Palace Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Mayan Palace Riviera Maya
Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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