Riu Playacar

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Our Opinion

This is an amazing resort that is situated perfectly close to the beach. With body boards and kayaks available free of charge, there is plenty to do at the beach. The resort grounds are also decorated and well-maintained. Nightly entertainment is held very late at night near the beach, so make sure that you book a suite away from this area, if you're wanting to wind down early at night.


Overview

Enjoy the stunning Caribbean Sea views on an unforgettable beach at the 5-star RIU Playacar. On the Yucatan peninsula in Playa del Carmen, you will discover an exceptional resort with an oasis of comfort, and service immersed in luxury. As part of an elegant development, which includes a modern 18-hole golf course right nearby for guests to enjoy.

Location: Directly on the beach in Playacar, 10 minutes from Playa del Carmen, 60 minutes to Cancun, 45 minutes from the airport.


Highlights
  • Great beachfront location with gorgeous white sand
  • 3 Beachfront pools offer swim-up bar and tables, pool loungers and kids' splash pool 
  • Spacious modern rooms with private balconies
  • Lots of activities and water sports
  • Located close to downtown Playa del Carmen



tripadvisor Traveler Reviews
  • SaucyMcKay : Surrey, Canada
Best Christmas Family Vacation

Stayed at the Riu Playacar over Christmas, and had the time of our lives! The service, food, entertainment was perfect, and the visit from “ParaSanta” made it unforgettable. My children adored the RiuLand staff, and us adults thoroughly enjoyed the games of beach volleyball and acquarobics. I really appreciated the Buffet set up. My 5 year old is a picky eater, So I was grateful for the kid friendly options being available next a wide selection of exquisite adult fare. We will return soon!

  • Greg12342014 : Saint Paul, Minnesota
A very nice place

A good mid class place. Small in the midst of a huge complex. The rooms are fine. The food is good. Service is also very good. The Italian restaurant in the lobby is very nice. Great beach. A nice place for a daytime walk into town.

  • AliciaJosh920 : Cedar Rapids, Iowa
Underwhelming service

We left the hotel after our 8 day stay feeling "meh" about it. We had much higher expectations for an as-advertised 5 star hotel. Overall, we got a sentiment from the staff that it didn't really matter if we were happy or not, so we gave up on some issues. The bartender and wait staff weren't overly personal and didn't seem very happy to be there. Buffet drink service was so slow, and they were also very slow at clearing plates.Room: We were in Block 2, right by the entertainment stage. Our room (2213) was in the back corner, furthest away, so we thought it would be okay. Wrong. The corridors are open air, so the sound comes in and reverberates. We could hear every word of the evening performance, which does not start until 9:45, and can go 2 hours. This was problematic when we needed to leave at 7:30 am for an excursion. The bed was hard and the pillows were really lumpy. Overall house cleaning did a good job, plenty of towels, and plenty drinks in the mini bar. The jungle view was beautiful from the balcony. The grounds are well maintained and manicured.Food: We probably had too high of expectations when it came to the food. We are used to cruising, so used to a sit down table service every evening. This is not the case, even in the specialty restaurants. Asian is all buffet, and The Italian has buffet appetizers and dessert. We found the best food to be at the main buffet, The Palms, where there was always a wide selection and themed dinners some nights. Problem areas to us were: terrible coffee in the morning, the steak at the steakhouse we had ordered medium-rare, and it came out well done, sometimes the buffet food was cold due to cooking too much at once. We really disliked the sushi here; they only offer about 5 rolls, non of them warm (tempura shrimp or the like), and they were all so bland! Too much rice. We were really disappointed with that as we love sushi and were looking forward to it. The drinks at the bar are strong enough, and they make lovely cappuccinos and hot chocolates.Entertainment: I enjoyed and partook in a fair amount of the Riufit classes; beach workout, step, pilates, pool workout, etc. They had a lot of stuff going on during the day, but it felt mostly the same every day (darts, ping pong, bingo, poker, every day..). Would have liked more variety. We really enjoyed the Riu band that played before a couple evening shows. Some evening shows were very good- the fire show, mariachi, and opera (el divo) in particular. Some we unfortunately had to walk out of, namely the pop stars show. We were bummed there was not a foam party in the 8 days we were there. Hit and miss on this category.Beach: We booked this hotel because the beach looked so beautiful and we were not disappointed. It is stunning. Not much seaweed, only a little after a couple rough days. They have workers on it constantly. Bartenders do bring drinks down to the beach on a large tray so that is nice. You can walk all the way into Playa and we did that round trip once. You will see this beach is one of the nicest along the way. Watersports included: We went to borrow snorkel equipment a couple times and they were always out, as it was being used on one of their excursions. That was disappointing. We did take out a double person kayak and had a lot of fun with that. A lot of people were using the hobie cats, which we weren't brave enough to try, but they do offer a free lesson, which is a nice touch. When we see a hotel advertised as 5 star, we set certain expectations on that, and were disappointed. Once we adjusted our expectations after the first day or two, we did enjoy our stay, and like I said, the beach really is fantastic. However, with the general feeling this hotel left us with, we will explore other all inclusive brands, as there are so many options, especially in Cancun/Playa del Carmen/Tulum.

  • :
Amazing

We visited from Dec 25 for 1 week the hotel itself it small which I really liked not much walking to get from point a to point b, the beach was wide clean and never had a issue of finding a place to sit, food was good at all times, Also another thing that there wasn’t much pork at all which is a important thing to many different people so I really liked that about the Riu housekeeping came everyday by 9am ,both mine and my kids room were cleaned everyday we were in block 3 perfect right in the middle my kids rented jet skis 4 times got a better price next door , 55 US , snorkeling no where but you can bring bread and get a swarm of white fish right on the beach , the beach at playacar was actually the best I did walk the beach and ours was easy to get in and out of not much of a drop off , we did 2 excursion we did the zip lining and atv and also did the catamaran with snorkeling and a stop over in isla mujeres which I didn’t enjoy we got dropped for 2 hrs left to either go shopping or sit on the beach we weren’t prepared and didnt bring much money so if you go bring a blanket or pay 15 American to get a table and money to buy gifts or souvenirs, we booked our excursion across the street from the riu and got to enjoy a Starbucks coffee overall it was a great start to visiting Mexico also I did book the vip lounge at the airport well worth the money , I would refer this place to someone who wanted to visit Mexico

  • lilrobyn :
Not 5 Star but great anyway. Would go back.

This hotel was rated 5 stars when I booked. It said it was renovated in 2015 but it was not 5 stars in my opinion. It's more 4.5. It's smaller than I expected and initially, we were a little underwhelmed but the experience really made us love this resort. Its conveniently located across from a shopping mall which has star bucks and the beaches were beautiful. We were in building 7 and thought the room was very basic. So if you are looking for a lavish high-end five-star hotel, this might not be for you. That being said I would for sure go back. The staff is excellent, the food was delicious, the resort was clean and the service was great. The staff even come down to the beach with trays of drinks. They do barbeques on the beach and entertain with games. You can get involved but they dont force you. The RIU Playacar is everything an all-inclusive should be. It has the right balance between fun, relaxing and family. The resort is in the gated community of Playacar which is over an hour by car. We traveled with two children who had a wonderful vacation and enjoyed the kids club. We loved Maria in the kids club. She was wonderful with the kids and great in the shows. You don't need a reservation for the restaurant and we had wonderful meals (especially at the Asian restaurant). The nightly shows were good and my kids got on stage for the children's show and games. I don't have any bad feedback for this resort, I think I am fussy and they met my high standards. We had great sleep, tones of delicious food, lots of beach time and enjoyed the staff and people. I would say the resort is a 4.5 not 5 but we felt it was good value. None of us got sick and we felt it was very safe. I would recommend this if you are looking for a 4 or 4.5 resort.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch and dinner daily, with made-to-your-taste cooking stations
  • Beach Club restaurant for Continental breakfast and lunch
  • 24 hr Snacks
  • A la carte dining  without reservations 
  • Unlimited Domestic and select International drinks 
  • In-room mini-bar & liquor dispensers, replenished regularly
  • Lounge chair and towels (pool/beach)
  • Windsurfing
  • Snorkeling
  • Kayaking
  • Body boarding
  • Catamaran
  • Introductory scuba diving lesson at pool/person/stay
  • Day & night tennis
  • Volleyball
  • Use of gym 
  • RiuFit, group fitness activities
  • Ping-pong
  • Daily activities
  • Nightly entertainment
  • Free admission to the Discos at RIU Tequila and RIU Yucatan, drinks included until 2am

RIU®-topia Inclusions

  • Welcome cocktail
  • Unlimited International drinks
  • In-room liquor dispenser
  • Unlimited dining at a specialty restaurants
  • In-room mini bar re-stocked regularly
  • In-room safe
  • 20% discount on select excursions booked with Signature
  • Signature Hour from 4 - 5 p.m.
  • Spa credit available (applies to selected treatments, may vary per hotel) 
  • 396 rooms in six 3-storey buildings
  • Main buffet restaurant with on-order live cooking stations
  • 4 a la carte restaurants 
  • Snack bar
  • 4 Bars including swim-up pool bar
  • 3 pools and children's pool
  • Jacuzzi
  • Renova Spa
  • Fitness facilities
  • 2 lit tennis courts
  • Small children's playground
  • 'Mexican Street' at RIU Yucatan with gym, great shopping, Internet shop, photo shop & lab, medical services, and Spa with hair salon, beauty treatments & massage services
  • Laundry service (fee)
  • Doctor on call (fee)
  • Car and bicycle rental
  • 18-hole golf course nearby
  • Free Wi-Fi in public areas

Hotel Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Hair dryer
  • Direct dial telephone
  • Air-conditioned
  • Ceiling fan 
  • Regularly replenished mini-bar and liquor dispenser
  • Satellite TV
  • Amenities kit
  • Safety deposit box
  • Iron & Ironing board
  • Balcony or Terrace
  • Bathroom with shower

Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 2 Double beds
  • Hair dryer
  • Bidet
  • Direct dial telephone
  • Air-conditioned
  • Ceiling fan 
  • Regularly replenished mini-bar and liquor dispenser
  • Walk-in closet
  • Satellite TV
  • Safety deposit box
  • Iron & Ironing board
  • Balcony or Terrace
  • Bathroom equipped with bathtub and shower
  • Living area with sofa
  • Amenities kit

Restaurants

Turquesa

  • Buffet
  • International/Steakhouse in the evening
  • Evening dress code

Jade

  • a la carte for dinner
  • Asian
  • Dress code

The Palms

  • Buffet
  • International

Traviata

  • a la carte
  • Italian
  • Dress code

Mexican Restaurant

  • a la carte
  • Dress code

Bars

  • La Cumbia Lounge 
  • Las Olas Swim-up bar
  • Anana Lobby bar
  • La Plaza

Child Policy

0-1 years free when sharing room with 2 adults in existing bedding.
2-12 years pay special rate when sharing room with 2 adults in existing bedding.

Limited number of Kids Free rooms are available. Up to 2 kids can travel free with 2 full paying adults.

For the Kids

  • Kids pool
  • Playground
  • RiuLand program for ages 4-7
  • RiuLand program for ages 8-12

Spa Treatments

  • Massage
  • Hot stones
  • Aromatherapy
  • Shiatsu
  • Couples massage
  • Body oil essences
  • After-sun treatment
  • Lymphatic drainage
  • Body wrap
  • Body exfoliation

Other Services

  • Hair styling
  • Coloring
  • Facials
  • Waxing
  • Manicure Pedicure
  • Makeup and Hair styling for brides

Stay at 1, Play at 3! - Guests staying at the RIU Playacar, receive unlimited access to all facilities at both RIU Tequila and RIU Yucatan (dinner restaurant excluded). Transfers not included, hotels are 5-10 minute walk away.

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Playacar
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Playacar
Avenida Xamen-Ha Manzana 6, Lote 6, Playacar, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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