Riu Playacar

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

This is an amazing resort that is situated perfectly close to the beach. With body boards and kayaks available free of charge, there is plenty to do at the beach. The resort grounds are also decorated and well-maintained. Nightly entertainment is held very late at night near the beach, so make sure that you book a suite away from this area, if you're wanting to wind down early at night.


Overview

Enjoy the stunning Caribbean Sea views on an unforgettable beach at the 5-star RIU Playacar. On the Yucatan peninsula in Playa del Carmen, you will discover an exceptional resort with an oasis of comfort, and service immersed in luxury. As part of an elegant development, which includes a modern 18-hole golf course right nearby for guests to enjoy.

Location: Directly on the beach in Playacar, 10 minutes from Playa del Carmen, 60 minutes to Cancun, 45 minutes from the airport.


Highlights
  • Great beachfront location with gorgeous white sand
  • 3 Beachfront pools offer swim-up bar and tables, pool loungers and kids' splash pool 
  • Spacious modern rooms with private balconies
  • Lots of activities and water sports
  • Located close to downtown Playa del Carmen



tripadvisor Traveler Reviews
  • Robert L : Glasgow, Scotland, United Kingdom
What's not to love ❤️

Smashing location on the beach with 4 pools of which one is for kiddies and one a swim up pool bar. Staff all friendly and hard working with entertainment and delicious food all day long. Room spacious and comfortable and have a well stocked mini bar included. A real mix of international visitors makes a perfect combination for a brilliant holiday. You'll not be disappointed.

  • Tony L : Toronto, Canada
This resort has it all

Stayed here at the end of august 2016Food, entertainment, service... everything is on point here. Its a smaller resort and I loved seeing familiar faces as opposed to a massive resort where everyone is unrecognizable. Jesus and Kareli were awesome on the entertainment team, and going into town for the nightlife with friends we met and the entertainment team was a blast. They welcomed every guest and treated them like family.For the best balance of relaxation, entertainment, food, and service... go to playacar. This resort is great for everyone and anyone; couples, families, groups of friends... your good to go.

  • DVM97 : Missouri City, Texas
July 4th week with family, great beach, great food, good hotel.

We booked this trip last minute and were a little more budget minded than usual (we normally try to stay at 5*), but really were just happy to get away for the week. We've never stayed at a RIU resort before, so we were not sure what to expect. We arrived early (noon) well before the 3pm check in. I'll start the review with the pros: We were greeted by a friendly staff and checked in quickly, the spa showers/changing area was offered as a place to quickly get into our swimsuits (very clean and convenient near the lobby). Our first stop was the restaurant near the pool for a quick bite. We immediately found that the food selection was very good, with excellent presentation and flavors. We found a spot to settle in by the pool, grabbed a few drinks and started to enjoy our vacay! We went to get our keys and check into the room around 4pm. We had assistance with our luggage and the young man brought all 5 of our large bags up 3 flights of stairs (there are NO elevators, not a big deal to us, but be aware) to the top floor and helped us get settled. We found the room to be very clean, the fridge to be stocked with beer, water, and pepsi products (no coke, and I'm addicted to Diet Coke!!), and tequila, vodka, and gin available. The hotel appears to have had a recent remodel as the bathroom, etc. appeared to be freshly painted and tiled. On this trip the RIU did not require reservations for the hotel, but it was first come fist serve, so if you arrived early you got first sitting. The dress code was also not enforced at all. The restaurants were all above average in my opinion for an all inclusive, the buffets were very good with an assortment of choices for kids and adults alike. The bars were staffed adequately for the most part, with good service, and excellent service when you tipped well. There were no premium liquours available, just basic Bacardi, Smirnoff, Jim Beam, type. There was wine available as well, with an average selection.The entertainment at the club/bar area near the lobby was average to good depending on the night, but well worth checking out.The absolute best part of this trip was the beach!! There was about 30 yards of open beach with 15 yards of palm covered beach with lawn chairs scattered underneath from the pool deck to the crystal clear water. The scenery was awesome!! We spent more time in the ocean on this trip than we had in our last 5 Carribean vacations combined, it was just a perfect beach to play in, dig in, lay on and just soak on a float or boogie board. There are many shops across the street from the hotel to buy medicines, food, and beach toys, etc.Cons:Rooms are a little small compared to other hotels, beds are average comfort. If you are a big TV fan there are limited english speaking channels. The spa is not even close to a real spa, I would not recommend it at all, the staff is not trained well. The pool with the bar seats is always crowded and the water is hot...You can connect the dots. The AC while functional and keeps the room comfy never gets "cold", even at night.Overall the vacation was great, the hotel was good, and worth the visit. I'm not sure I would come back to this particular hotel, but I would give another RIU a chance.

  • Sarpidon25 : Aberdeen, United Kingdom
Great stay, with good food and clean rooms

We had a great stay at the RIU Playacar. The rooms were clean and were cleaned, with towels replaced every day. Our other family members stayed at the RIU Tequila and their cleaning room service was nothing like ours. The staff were helpful and friendly. The food was great and anyone that starved were too fussy. One problem was that in the restaurants, men weren't allowed in with vests on (even dressy vests) but it didn't seem to be a problem for women - a bit sexist there. The swim up bar was great, but it would have been nice to be able to go into a pool with no children there, as they appeared to be allowed into every pool. The beach was right there on the doorstep and absolutely beautiful Trips into Playa del Carmen were great and a good break from the hotel.

  • Ryan H : Damascus, Maryland
Book at your own risk

We have stayed in Riu's before and liked them for the most part. This particular one had some good, and some REALLY bad. REALLY Bad: I am not a negative person (read my other reviews) but want to start here simply because this might be a longer review than most will read, but this is the most important info. We had 5 rooms and 14 people. One of our rooms was located on the bottom floor of one of the buildings. We returned from one of the entertainment shows unable to enter one of the rooms. After 2 hours (beginning at about 12 am mind you) three staff members failed to get in to the room. They said they could not get in, but offered to give us an ocean front room for the night (our last night so it meant absolutely nothing). When we finally got really angry, they walked us around the back of the building only to find that our sliding glass door was wide open and the door had been dead-bolted from the inside. Only money was taken. I am sorry but there is just NO WAY that the RIU staff has no way of entering a locked room. When we checked out, the front dest staff said they saw one of the younger members of our group getting in trouble in town the previous day and that he probably was messing around and didn't lock the door. That member of our group is 16 and had been on an excursion the entire previous day with his parents. So they simply tried to blame a kid in our group for theft on their resort. The same night of the break-in, my wife and I were on the beach chairs and saw several locals literally crawling through the chairs and hiding against the palm trees looking for unsuspecting victims hanging on the beach at night. Both of the neighboring resorts had private security, RIU chooses not provide this "amenity". This alone will prevent me from giving any more $$ to RIU. We simply paid too much for this vacation to return after this type of debacle.The Pretty Freakin Bad: Every room we had was damp 24 hours a day. The sheets, the pillows, the floors, everything. Spending that much $$ only to be robbed (then blamed) and sleep in wet sheets all week was a bit frustrating. Staff is said to restock mini-bar, sodas and water bottles in the room daily. In a 7 day stay, we got new beer twice, and water 3 times. I would not typically care, but this is an amenity of all inclusive resorts that is paid for by guests. One family in our group had to walk the long path from the last building to the lobby 4 different times to ask for water to be restocked. Each time we were told they would send someone. Then never showed up. There are also COUNTLESS people selling stuff throughout the resort beach chair area during the day. They are NOT overly aggressive at all. They are all very nice, but it just got tiring saying no 200 times/day. Not to mention, the contracted excursion company on the resort WAS incredibly aggressive. They were trying to book us on a trip and came back almost every 20 minutes to see if we had made a decision, and pressure us in to one. We finally caved and did not have a good experience on the excursion. They will literally tell you ANYTHING you want to hear to get you to book with them.The Bad: This property features several "specialty restaurants". We expected the typical Teppanyaki steak house (asian) a sit down Mexican etc that you find at all inclusive resorts. What we actually discovered was that they were simply smaller buffet's that offer one type of food instead of many. There were three "cook-to order" restaurants (Italian Mexican and Steak), but appetizers were either already selected for you, or done with another buffet. Good: The pool and beach are great places to hang out and the entertainment staff is really enthusiastic and fun. The shows at night were typical resort shows (Elvis night, Mariachi night etc.) The food at the main buffets was good and offered a pretty massive variety of food. The staff was able to provide some really good local food recommendations that turned out to be fantastic. Pati and the main bar was incredibly friendly and was a bright spot for us when we saw her.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily, with made-to-your-taste cooking stations
  • Beach Club restaurant for Continental breakfast and lunch
  • 24 hr Snacks
  • A la carte dining  without reservations 
  • Unlimited Domestic and select International drinks 
  • In-room mini-bar & liquor dispensers, replenished regularly
  • Lounge chair and towels (pool/beach)
  • Windsurfing
  • Snorkeling
  • Kayaking
  • Body boarding
  • Catamaran
  • Introductory scuba diving lesson at pool/person/stay
  • Day & night tennis
  • Volleyball
  • Use of gym 
  • RiuFit, group fitness activities
  • Ping-pong
  • Daily activities
  • Nightly entertainment
  • Free admission to the Discos at RIU Tequila and RIU Yucatan, drinks included until 2am

RIU®-topia Inclusions

  • Welcome cocktail
  • Unlimited International drinks
  • In-room liquor dispenser
  • Unlimited dining at a specialty restaurants
  • In-room mini bar re-stocked regularly
  • In-room safe
  • 20% discount on select excursions booked with Signature
  • Signature Hour from 4 - 5 p.m.
  • Spa credit available (applies to selected treatments, may vary per hotel) 
  • 396 rooms in six 3-storey buildings
  • Main buffet restaurant with on-order live cooking stations
  • 4 a la carte restaurants 
  • Snack bar
  • 4 Bars including swim-up pool bar
  • 3 pools and children's pool
  • Jacuzzi
  • Renova Spa
  • Fitness facilities
  • 2 lit tennis courts
  • Small children's playground
  • 'Mexican Street' at RIU Yucatan with gym, great shopping, Internet shop, photo shop & lab, medical services, and Spa with hair salon, beauty treatments & massage services
  • Laundry service (fee)
  • Doctor on call (fee)
  • Car and bicycle rental
  • 18-hole golf course nearby
  • Free Wi-Fi in public areas

Hotel Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Hair dryer
  • Direct dial telephone
  • Air-conditioned
  • Ceiling fan 
  • Regularly replenished mini-bar and liquor dispenser
  • Satellite TV
  • Amenities kit
  • Safety deposit box
  • Iron & Ironing board
  • Balcony or Terrace
  • Bathroom with shower

Junior Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 2 Double beds
  • Hair dryer
  • Bidet
  • Direct dial telephone
  • Air-conditioned
  • Ceiling fan 
  • Regularly replenished mini-bar and liquor dispenser
  • Walk-in closet
  • Satellite TV
  • Safety deposit box
  • Iron & Ironing board
  • Balcony or Terrace
  • Bathroom equipped with bathtub and shower
  • Living area with sofa
  • Amenities kit

Restaurants

Turquesa

  • Buffet
  • International/Steakhouse in the evening
  • Evening dress code

Jade

  • a la carte for dinner
  • Asian
  • Dress code

The Palms

  • Buffet
  • International

Traviata

  • a la carte
  • Italian
  • Dress code

Mexican Restaurant

  • a la carte
  • Dress code

Bars

  • La Cumbia Lounge 
  • Las Olas Swim-up bar
  • Anana Lobby bar
  • La Plaza

Child Policy

0-1 years free when sharing room with 2 adults in existing bedding.
2-12 years pay special rate when sharing room with 2 adults in existing bedding.

Limited number of Kids Free rooms are available. Up to 2 kids can travel free with 2 full paying adults.

For the Kids

  • Kids pool
  • Playground
  • RiuLand program for ages 4-7
  • RiuLand program for ages 8-12

Spa Treatments

  • Massage
  • Hot stones
  • Aromatherapy
  • Shiatsu
  • Couples massage
  • Body oil essences
  • After-sun treatment
  • Lymphatic drainage
  • Body wrap
  • Body exfoliation

Other Services

  • Hair styling
  • Coloring
  • Facials
  • Waxing
  • Manicure Pedicure
  • Makeup and Hair styling for brides

Stay at 1, Play at 3! - Guests staying at the RIU Playacar, receive unlimited access to all facilities at both RIU Tequila and RIU Yucatan (dinner restaurant excluded). Transfers not included, hotels are 5-10 minute walk away.

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Playacar
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Playacar
Avenida Xamen-Ha Manzana 6, Lote 6, Playacar, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.