Riu Yucatan

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Our Opinion

The first Riu Resort to be built in Mexico, the Riu Yucatan had an extensive $20 million renovation in 2013. A great choice for families or couples, families will enjoy the wonderful kids club and couples will like the relaxed, comfortable atmosphere. Walking distance to town means you are not too far from the shops of Playa del Carmen's 5th Avenue. Good food and services. Recommended for a great all inclusive vacations. If you want even more pampering and luxury facilities try the Riu Palace Riviera Maya.


Overview

Relax on the white sand beaches of the Riviera Maya in Mexico and enjoy a stay at the impressive Riu Yucatan. This gorgeous hacienda style all inclusive resort rests on a beautiful stretch of beach in Playa del Carmen. Surrounded by lush tropical gardens, this eco-friendly hotel is home to several species of flora and fauna and is a great place to get a sense of the Mayan culture. The Riu Yucatan features elegant and well-appointed guestrooms with signature RIU amenities, along with private balconies and terraces. Guests of all ages can enjoy an abundance of activities and sports. The Riu Yucatan is an ideal destination for those looking for an affordable luxury vacation in the Mayan Riviera.

Location: Directly on the beach, 10 minutes from Playa del Carmen, 60 minutes to Cancun, 45 minutes from the airport.


Highlights
  • Located on white sand beach, close to Playa del Carmen
  • Multiples pools featuring submerged loungers and swim-up bar
  • Good kids' facilities with playground, pool and indoor classroom
  • Rooms feature liquor dispenser and stocked mini bar
  • Trip Advisor's Certificate of Excellence 2016

tripadvisor Traveler Reviews
  • shopgirl08_junk : San Jose, California
Riu Yucatan

I like that the hotel is in a gated area. Lobby is open and airy. Upon arrival our room wasn't ready until 3pm. Had to wait. The only restaurant that is air conditioned is the Italian one. The food is okay. I expected better. Breakfast was the best as they had allsorts of breakfast items. Fill up on breakfast. Room was okay. We were on the third floor of building 2. That building was great. Right in the middle of everything. However, we complained as our a/c wasn't working correctly. Coming in from the heat outside it feels good. However just wait 15mins, it feels as if the a/c isn't even running just the fan was running. It just wasn't cold enough. However, my mom had a room on the 2nd floor and it was so cold in there. Pool area was nice you have to get there early to save your bench chair if you want it near the pool and under a umbrella. Otherwise, wait til the afternoon as people tend to leave. I felt the pool area wasn't crowded at all. Put lots of mosquito repellant on as if you don't you'll get bitten. We did the snorkeling tour thru the hotel. Reserve it down at the beach area. It was only ~50USDpp. However, they pick up people all the way so it cuts into your snorkeling time. They do have smaller group tours which I think would be better. Nothing really to do at night for teens. As the pool closes early. Entertainment wasn't great either. If you just want to rest/relax and don't care about the food this is the place to go.

  • bomber55 : UK
Read this if booked with Thomson/TUI

firstly the hotel is great and i am going to leave a good review of it and its staff, service etc. BUT if you booked with Thomson/TUI for a double room and read on the website that the room has 2 QUEEN size beds then you need to know they don's do QUEEN size beds at this hotel. The double rooms have 2 double beds or a king size bed. We specifically booked a double room as there were 2 adults and a tall 17 year old and we didn't want a sofa bed this year. The double beds are narrower than a standard UK double bed so please be aware. We did complain to Thomson reps in resort and got a full-size camp bed put in the room. This however meant me sleeping in bed on my own which wasn't what we booked!! If you have booked for queen size beds you will need your booking from proof and then you have a chance of compensation (we are getting £567) However that aside the resort and hotel is lovely and I can't really fault it. STAFF:very hardworking, very polite and friendly, Leonardo, Fausto and Santos deserve a mention. Tipping does help but they don't seem to expect it and service was always good. BARS AND DRINKS: longest wait was 5 minutes, drinks are good and staff are serving 4/5 people at once so you never wait long. BEACH: beautiful and huge and sunbeds are available all day (no need to get up and reserve) POOL: photo on website is well taken and the 2 bottom pools aren't huge but are very nice and lively if that what you like. The top pool is much quieter and very hot up there. Most beds are gone early but there was always some free at 10 most days. Suggestion< go to the beach instead as its really close POOL BAR: good but always busy ENTERTAINMENT TEAM: helpful, busy, good natured and activities on all day , they don't really come to the beach to find you so listen out if you want to get involved. look out for the foam party as it is hilarious if somewhat dangerous. (I'm 47 and it was still fun !!!) ENTERTAINMENT: not bad really and varied, we have seen better but the highlights are Michael Jackson and ELVIS. You cannot miss ELVIS as it is either brilliant or deliberately bad dependent on your point of view. AL La Cartes: Mexican good but not spectacular, Steak House is excellent but get in early. Thai is self service but nice. Italian is very nice. ROOM:other than beds as above, the rooms are nice and well looked after NOTE:the bathroom is open to the rest of the room so you can see anyone at the sink or in the shower. If privacy is a concern take an old shower curtain and some clips for that bit of privacy. SUMMARY:this is a really nice place and I can't really fault it in anything. Its not 5 star and not massive but is very friendly and well run and we had 2 really nice weeks here. If you read my previous reviews you will see I am honest in my reviews and don't sweeten the pudding if I can't. my suggestion is do the beach, play volleyball all week and relax. You will get a bed on the beach no problem and the resort is 10 yards away.

  • katie963 : kent united kingdom
Entertainment team made our holiday.

Returned from a 2 week holiday on August 9th. And in all we had a great time. The hotel is great , right on the beach and close to shops and other hotels you can use. The beach is fantastic , always clean. They even clear away the seaweed that gets washed up. Always sunbeds to be found. If you enjoy snorkelling you will love it. The fish swim all around you and you can feed them bread rolls & sweetcorn from the restaurant. If you walk about 10 minutes up the beach there's a reef with the most beautiful fish. Defiantly worth the walk. You couldn't go hungry there is such a wide choice to pick from. Although the buffet restaurant got very repetitive and the food is quite bland. But the other restaurants , the steakhouse , Mexican , Italian & Asian have beautiful food in. Defiantly worth the wait & visit for these. The entertainment team are amazing !! So friendly and helpful. They work tirelessly all day and night. The 3pm crazy game at the main pool every day are great. Always stuck around for those. Only downside is the long wait in the evening for the entertainment to start. Kids disco is earlier around 8ish. But then you wait till 9:45 for the adult entertainment to begin. For me that's to long and to late. The foam party in the pool every Monday is good. But should not be for children to join in. In my opinion it should be a children's one in one pool and adults in another. They state children must be with an adult at all times. Which we did. But our niece got punched in the face by a man. They are over excited and don't care there are children around. And fuelled with the alcohol didn't help. Tequila is also given out during the foam party into the pool. Also the foam goes very high. It's very easy to get lost underneath it and not be able to breath. I would suggest staying right on the edge of it all. But must say the lifeguards and entertainment team were on high alert constantly and didn't miss a thing. There's 3 pools to choose from the main one with entertainment being right near the beach and pool bar. We stayed at this one always. But the others looked great and plenty of sunbeds. The downside to this hotel for me is the room bathroom. If like me you have 2 teenagers ( in my case a boy and a girl ) then you will struggle for privacy. The bathroom is open. No door. And leads straight into the room. The only door is on the small toilet. Also the shower door is see through. We ended up with a shower curtain thrown over ours for some privacy. So with regards to changing and getting dry after a shower etc there is NO privacy. We struggled a lot with this. As you can imagine with 2 teenagers privacy was a big thing. Personally I think this needs looking at. But room size was great and the rooms are kept spotless all the time. I don't think this is a 5 star hotel. I stayed in another in Cancun that was 3 star and better than this hotel. BUT we did have a fantastic holiday and enjoyed our surroundings. And the staff being so friendly etc was wonderful. I just think it needs more air conditioning and maybe something for the children like a games room etc. I think if it wasn't for the entertainment team our holiday wouldn't of been the same. The deserve a lot of credit for what they do. They defiantly kept us entertained for 2 weeks. Especially Jonny , Josef & Pepe and sexy Anthony !!!

  • Vince K : Cambridge, Canada
OK stay, but will not return

Stayed at RIU Yucatan Aug 5-12. We had high expectations about this resort, considering that it’s rated as 5 stars.The food was great and the service was also good. There were a lot of kids the resort, but it’s not a kids friendly resort. The RiuLand kids club is isolated, a building far from the main pool, where the parents are. Hard to keep an eye on the little ones this way. The girls working at the kids club were great, but the facilities could be much better. The main pool needs some repairs, many missing tiles, broken fixtures and dirty. Not acceptable for a 5 start resort. Overall and OK stay, but probably would not return. Not for families with small kids.For the same money we will be going back to Ocean Coral instead!

  • Bigyin67 :
Mexico is fabulous

Hotel Riu yucatan is a fabulous holiday destination for young couples with no children. The hotel staff are friendly and helpful and they work tirelessly to keep the hotel spotlessly clean (thank you Juan Carlos for our towel animals it made the room a welcome sight on returning you are a credit to your team). We arrived with two children and were instantly made welcome with a refreshing drink and our room was ready on arrival.The food is fine sometimes predictable. The steak house was lovely so we went twice. We didn't bother with the Mexican as you had to que at seven in the morning to get a table and I'm on HOLIDAY for goodness sake. The pools are what you would expect no sunbeds available at all due to people leaving their towels the night before even though the management leave signs but it's not enforced. Never attempted the swim up bar due to the water being scummy.Therefore most of the holiday was spent at the beach which was beautiful. Some seaweed but the hotel tried to remove as much as possible.Entertainment what can I say they worked long hours and they tried hard but some nights were diabolical, thank goodness we could use the other riu hotels within walking distance, the tequila has a sports bar that the kids loved you have to pay for the pool tables but hey ho it was cool in there and the drinks were flowing. Why we couldn't use the riu palace I'll never know we've paid the same price yet we were stopped at the gate and told which hotels we could use ????? Playa del carman is manic be prepared to be asked to go in every shop as you walk along 5th avenue. Some nice high end shops with high end prices and the tourist shops are pricey too. Do the trips they are fabulous We went to xel ha best day lots to do take money or your card and buy the photo package well worth it. Go visit the manatees.Fat cat boat trip was amazing and the crew were very friendly and knowledgeable especially when snorkelling over the reef.The best trip was the jungle adventure it was amazing but due to hurricane franklin of which we were out in zip lining through the jungle we couldn't get any photos. The ATV through the wet muddy jungle was hilarious but the best memory was abseiling into a cenote then snorkelling through it a definite want to do it again. Edward our guide was excellent.All in all we will return to Mexico but not the riu yucatan why you ask not enough for the kids to do, no family rooms available therefore 4 of us in a small room with 2 double beds (plenty of draws and wardrobe space yet the room was a bit outdated) To finish off my only major complaint about the riu yucatan wasthe manageress who walked around the hotel not speaking to the guests or even making eye contact why ?? WE PAY YOUR WAGES OR HAVE YOU FORGOT THAT

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily
  • A la carte dining without reservations
  • 24 hr Snacks
  • Unlimited Domestic & select International drinks 24 hrs
  • In-room mini-bar & liquor dispensers, replenished regularly
  • Lounge chair and towels (pool/beach)
  • Windsurfing
  • Catamaran
  • Kayaking
  • Snorkeling
  • Introductory scuba diving lesson in pool
  • RiuFit, group fitness activities
  • Day and night tennis
  • Use of sauna and fitness facilities
  • Daily activities
  • Nightly entertainment
  • Admission to the RIU Tequila Disco, drinks included

RIU®-topia Inclusions

  • Welcome cocktail
  • Unlimited International drinks
  • In-room liquor dispenser
  • Unlimited dining at a specialty restaurants
  • In-room mini bar re-stocked regularly
  • In-room safe
  • Signature Hour from 4 - 5 p.m.
  • 20% discount on select excursions booked with Signature Vacations
  • Spa credit available (applies to selected treatments, may vary per hotel) 
  • 507 rooms
  • Main buffet restaurant with on the spot cooking stations
  • Beach Club restaurant
  • 3 a la carte restaurants
  • Snack bars
  • Bars including swim-up pool bar
  • Disco
  • 3 pools
  • Children's section
  • Jacuzzi
  • Sun terrace
  • 2 lit tennis courts
  • Gym
  • Spa facilities with massage & beauty treatments (fee)
  • Variety of shops & boutiques
  • Free Wi-Fi in public areas of the hotel
  • Photo studio & lab
  • Hair salon
  • Children's Mini Club, mini-disco and playground
  • Medical services (fee)
  • Car rental (fee)
  • Currency exchange
  • Supermarket nearby
  • 18-hole golf course nearby

Hotel Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Balcony or Terrace
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • In-room safe
  • Flat screen satellite TV
  • Iron & Ironing board
  • 1 King or 2 Double beds
  • Bathroom amenities
  • Direct dial telephone
  • Bathroom with shower
  • Regularly replenished mini-bar and liquor dispenser
  • Amenities kit

Suite

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Balcony or Terrace
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • In-room safe
  • Flat screen satellite TV
  • Iron & Ironing board
  • 1 King or 2 Double beds
  • Separate living area with sofa
  • Bathroom amenities
  • Direct dial telephone
  • Regularly replenished mini-bar and liquor dispenser
  • Bathroom equipped with bathtub and shower
  • Amenities kit

Restaurants

Shanghai

  • à la carte for dinner
  • Asian cuisine
  • Formal dress required: gentlemen - long trousers, no sleeveless T-shirts

La Hacienda

  • Buffet for breakfast and dinner
  • International

La Margarita

  • Poolside restaurant for lunch / à la carte for dinner
  • Snacks/Steakhouse
  • Formal dress required: gentlemen - long trousers, no sleeveless T-shirts

Sicilia

  • à la carte / Buffet for lunch, dinner
  •  Italian
  • Formal dress required: gentlemen - long trousers, no sleeveless T-shirts

Bars

  • Cancun Lobby bar
  • Mezcal Theatre bar
  • Tequila Theatre bar
  • Cozumel Swim-up bar
  • Ibiza Pool bar
  • El Templo

Child Policy

  • 0-1 years free when sharing room with 2 adults in existing bedding
  • 2-12 years pay special rate when sharing room with 2 adults in existing bedding

For the Kids - Kids 4-12 can enjoy supervised activities at the RiuLand kids club, children's entertainment and playground.

Treatments

  • Massages
  • Couples massage
  • Body treatments
  • Facials
  • Waxing
  • Hairstyling
  • Manicure/pedicure
  • Makeup
  • Brides hair and makeup

Stay at 1, Play at 3! - Guests staying at the Riu Yucatan, receive unlimited access to all facilities at both Riu Tequila and Riu Playacar (dinner restaurants excluded). Complimentary shuttle service available between resorts, except RIU Playacar, which is just a short walk away.

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Yucatan
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Yucatan
Avenida Xaman-Ha, Manzana 3, Lote 1 Condominio Playacar, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.