Royal Hideaway Playacar by Occidental

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Our Opinion

Great choice that has the makings and elements of a luxury hotel. Amazing food options and great service offered by all staff members. The music and noise level tends to run relatively high at times. Despite it getting relatively busy around the beach during the day, staff members have no problem accommodating guests with extra beach chairs.


The 'royal treatment' is not just a phrase - the signature service of the incredibly luxurious Royal Hideaway by Occidental is a place where service & style come together with complete, grand fashion. Upon arrival, you will be welcomed and indulged with attentive service, as you reside in luxurious villa accommodations of spacious rooms, private terraces and exquisite marble baths with Jaccuzis. Representing a fusion of Spanish & Mexican architecture - winding rivers, waterfalls and fountains connect the villas to the main building, while surrounded by the most beautiful stretch of beach on the Yucatan Peninsula. This resort is where everything around you, from service to food - is nothing but the best!

Location: Directly on the beautiful Playacar beach, 5 minutes from Playa del Carmen, 45 minutes from the airport.

  • Nice white sand beach and beautiful grounds, located a short drive from Playa del Carmen
  • Sophisticated rooms with high-end amenities
  • 6 gourmet a la carte choices with a signature chef's restaurant
  • World class spa and wellness center
  • Recipient of the AAA Four Diamond Award
  • Member of the Leading Hotels of the World luxury hotel consortium

tripadvisor Traveler Reviews
  • milagrosr603 : Ridgewood, New York
Amazing Trip!

Amazing experience. Prior to booking I read so many reviews stating the customer service was great and that is exactly what it was. You truly feel taken care of and everyone goes above and beyond to make your stay relaxing and comfortable. William, our concierge was amazing! We celebrated my boyfriend's birthday and he truly helped me make the day memorable and special for him. The pools, beach, food.... all great. This is NOT the place for you if you want to party. This is a relaxing hotel and the type of place to lay out, relax, eat and drink. It was such a pleasure to be here and we loved our stay. Truly relaxing. Already missing it!

  • MMSuffling : Decatur, Texas
Luxury isn't worth it if all the staff are unfriendly and unhelpful!

The resort is large and sprawling, be ready to walk...a lot! It's pretty. Beautiful rooms and bedding, very luxurious. However... We booked through Funjet, as always, because $500 in resort credits were offered. Upon check in we were told that the credits were a lie and they gave us some coupons and said that it was $500 in pesos of coupons...that was the first irritation!After the check in process they gave us a map and sent us away on our own, no tour of the resort or anyone to guide us to our room, not sure where our bags were???The room was nice, but there were windows, large, opening windows in both the shower and the toilet that looked out to a sidewalk that people were walking on, and since we were on the ground floor, the balcony above us looked directly into the toilet! All the luxury was nice, but the staff was miserable and unfriendly and unhelpful and acted like we were really putting them out with any questions or one ever offered us ANYTHING at this resort! So we packed up and left. Funjet handled getting us a room at our old faithful resort in Cancun, The Golden Parnassus, and transferring our reservations. Walked right in to Golden and were immediately smiled at and brought drinks!! That's what it's all about! The staff at Royal Hideaway should go stay at Golden and take lessons on how to be friendly and appreciative!!

  • HoustonKaty_Mom : Houston
What a fabulous place!!

It was one of those trips where you want the best room possible. I booked the Luxury Ocean View. The room was outstanding. We had an outdoor porch that looked to the beach. We arrived late on a stormy Sunday evening. We were taken to the open restaurant and had a great meal. Monday morning, i walked out of my room to be greeted by a concierge. She asked what we would like to have for dinner to make a reservation for us! I believe the first evening we went to the dinner show and it was very fun. The pools were incredible as were the drinks being served. We also dined in the Italian restaurant and the Japanese restaurant. Both great. One day, while enjoying the pool area from under my eyelids, i heard some Kenny G sort of music. I finally sat up to realize there was a musician strolling with a wireless microphone, playing a soprano saxophone! It was this type of crazy, incredible, unexpected touches that puts Royal Hideaway Playacar apart from other resorts.

  • Laurakmitchie : Memphis, Tennessee
Wonderful getaway

In mid- July, my husband and I went to Royal Hideaway for a vacation together. It was so great!! Our room was cool and very comfortable. It had a big patio with chairs for us to lounge in. Upon arrival, there was a nice bowl of fruit on our table inside, and every person we interacted with in the lobby was wonderful! We could really tell things ran smoothly around here. Our personal concierge, Camilla was helpful every day with any questions we had. We found the beach to be super clean and nice, especially with the sun shades! We never had to fight for a spot. Find a spot at the pool was hard, because as some have said, people scout them very early. However, while walking around we found 4 other "hidden" pools!! They weee small but always surrounded by palm trees and no one else was in them! We enjoyed the solitary nature of these much more than the big activity pool. The beach bar line always moved quickly and the bartenders were super nice! We REALLY enjoyed the food too! The only restaurant we didn't care for was the Italian, but parts of it were definitely good. Just overall the experience wasn't as good as the other restaurants. Ventanas is amazing! My husband doesn't drink and really appreciated every server offering NA drinks and different fruits in his sparkling water. We can't wait to come back!! Also, the nightlife was super fun. The main bar that stayed open late was almost like a local watering hole. Small entertainment happened nightly and it was interesting to watch. If I could change one thing about our experience, I would have made the tv have more premium channels. But honestly, we did just fine without them!

  • paul_khaki :
Run away

For an all inclusive hotel this is not the choice you want to go with. The upgraded rooms are basically the same thing as the regular rooms. Nothing amazing. The beach isn't great at all. Don't let the pictures fool you. Food is terrible. Drinks are terrible. Beach service is terrible. This hotel is terrible.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • A la carte dining
  • Top-shelf brand alcohol and all beverages
  • 24 hr room service (light menu)
  • Snacks
  • High tea
  • Lounge chair and towels (pool/beach)
  • Sailing
  • Windsurfing
  • Kayaking
  • Day & night tennis
  • Use of bicycles
  • Volleyball
  • Basketball
  • Fitness room
  • Yoga
  • Aerobics
  • Cooking classes
  • Wi-Fi
  • Daily activities
  • Nightly entertainment
  • 200 rooms in several 2 & 3-storey buildings
  • 6 a la carte restaurants
  • 7 bars 
  • 6 pools (3 relaxation pools)
  • 3 outdoor Jacuzzis
  • 2 lit tennis courts
  • Shopping arcade
  • Fitness facilities
  • Sauna (fee)
  • Steamroom
  • Spa (fee)
  • Beauty salon (fee)
  • Dive shop on-site
  • Scuba diving on-site (fee)
  • Free WiFi throughout the resort
  • Business services (fee)
  • Medical facilities (fee)
  • 18-hole golf course 5 minutes away

Luxury Room

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • Air-conditioned
  • 1 King or 2 Double beds
  • Ceiling fan
  • Satellite TV
  • DVD player
  • iPod docking station
  • Mini-fridge
  • Wi-Fi
  • Coffee maker
  • Hair dryer
  • Iron & Ironing board
  • Oversized bathroom
  • Hydromassage bathtub
  • Walk-in shower
  • In-room safe
  • Balcony or Terrace

Luxury Oceanview Room

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • Oceanview
  • Air-conditioned
  • 1 King or 2 Double beds
  • Ceiling fan
  • Satellite TV
  • DVD player
  • iPod docking station
  • Mini-fridge
  • Wi-Fi
  • Coffee maker
  • Hair dryer
  • Iron & Ironing board
  • Oversized bathroom
  • Hydromassage bathtub
  • Walk-in shower
  • In-room safe
  • Balcony or Terrace


Las Ventanas

  • à la carte 
  • Gourmet
  • Reservations required, Dress code 


  • à la carte 
  • Mexican
  • Reservations required, Dress code 


  • à la carte 
  • Italian
  • Reservations required, Dress code 

The Grill

  • à la carte 
  • Steakhouse
  • Reservations required, Dress code 

The Deck

  • Snacks / á la carte 
  • International


  • à la carte
  • Asian
  • Reservations required, Dress code 

Chef's Table Experience

  • A unique gastronomic experience with a gourmet tasting menu paired with the best wines
  • Surcharge applies
  • Reservations required, Dress code


  • Las Ventanas Bar
  • Spices Bar
  • Palazzo Bar
  • The Grill Bar
  • The Deck Bar
  • Azia Bar
  • Allegria Bar

The Retreat Spa Treatments

  • Massages including Swedish, Deep Tissue, Holistic, Sports, Prenatal and more
  • Sports massage
  • Hot Stone Therapy
  • Aromatherapy
  • Reflexology
  • Facials
  • Craneal Therapy
  • Manicure & Pedicure
  • Couples Experiences
  • Sunburn Remedies
  • Anti-Aging Therapy
  • Eye Treatments
  • Body Treatments
  • Body Wraps
  • Hairstyling
  • Waxing

Complimentary Wedded Bliss Honeymoon or Anniversary Package

  • Welcome letter and recognition in the Royal Journal
  • Fresh fruit platter and bottle of sparkling wine upon arrival
  • Nightly turn-down service
  • Breakfast in bed with Mimosas one morning during stay (reservations to be made in advance with concierge)
  • 10% discount on all spa treatments (products not included)

Terms & Conditions: 3 night minimum stay is required. Package must be requested at time of booking. 10% discount on spa treatments not applicable to spa packages or combined with any other spa promotion or offers.  Inclusions subject to change and may be withdrawn at any time without prior notice. Reservation must be remarked with HONEYMOONERS or ANNIVERSARY.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Royal Hideaway Playacar by Occidental
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Royal Hideaway Playacar
Lote Hotelero No. 6 Fracc., Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.