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Royal Hideaway Playacar by Occidental

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Weddings
  • Bonus
Our Opinion

Great choice that has the makings and elements of a luxury hotel. Amazing food options and great service offered by all staff members. The music and noise level tends to run relatively high at times. Despite it getting relatively busy around the beach during the day, staff members have no problem accommodating guests with extra beach chairs.


The 'royal treatment' is not just a phrase - the signature service of the incredibly luxurious Royal Hideaway by Occidental is a place where service & style come together with complete, grand fashion. Upon arrival, you will be welcomed and indulged with attentive service, as you reside in luxurious villa accommodations of spacious rooms, private terraces and exquisite marble baths with Jaccuzis. Representing a fusion of Spanish & Mexican architecture - winding rivers, waterfalls and fountains connect the villas to the main building, while surrounded by the most beautiful stretch of beach on the Yucatan Peninsula. This resort is where everything around you, from service to food - is nothing but the best!

Location: Directly on the beautiful Playacar beach, 5 minutes from Playa del Carmen, 45 minutes from the airport.

  • Nice white sand beach and beautiful grounds, located a short drive from Playa del Carmen
  • Sophisticated rooms with high-end amenities
  • 6 gourmet a la carte choices with a signature chef's restaurant
  • World class spa and wellness center
  • Recipient of the AAA Four Diamond Award
  • Member of the Leading Hotels of the World luxury hotel consortium

tripadvisor Traveler Reviews
  • cqw25 : Tampa, Florida
Beautiful views and delicious foods!

Found this all inclusive resort by chance - spent 4 nights here back in Fall of 2016. We loved it. Got picked up in a private car from the Cancun airport that took us straight to the resort (and on departure drove us back to the airport). You get a personal butler who already made us nightly dinner reservations at the various restaurants on the resort. Every meal we had here was amazing and delicious, compared to other resorts we've been to. Everything was prepared fresh and made to order. The beach was private and not crowded. Bc this is an adult only resort - no children running around. The pools and beach areas were quiet and relaxing. Many options for lounging - by the pool and on the beach, shaded and not shaded. The rooms were large and comfortable. Very clean and made up daily with a nightly turn down service. Often we walked into the room to fresh fruit or champagne or a nice note from our butler. Overall, it was a wonderful relaxing stay. Would definitely come again.

  • pizzauomo : work
Time has caught up to the Royal Hideaway

The RH has been our go to place for 15 years on the Mayan Riviera.This was our 1st time since it has been bought out by the Barceló group.The food and service is still the best part of the property. My concierge Joanna was amazing. My wife and I were celebrating our 20th wedding anniversary and I splurged for the best room on the property, The Presidential Suite. I would give it a 8 out of 10. It needs to be more glamorous. Its very vanilla and has no décor. The outdoor tub was fun. They haven't upgraded any of the facilities other than a few pieces of workout equipment in the gym. I would recommend this location to anyone wanting a safe bet. This will be our last visit as I will move on to newer properties with more to offer.

  • Journeyman_Traveller : California
Tranquility at the beach

This is an all inclusive hotel (more on that).The greatest feature was its subdued nature and tranquility - no drunk spring-breakers and chest pounding music. It is the perfect getaway to relax. The beach is not crowded as at the many mega-hotels in Cancun. Beautiful beach. Nice little gym and spa. It is a hideaway, and we found we really liked that (but we are not in the 20-35 year old age bracket).Now the downside. Like every other all-inclusive, they make it a real challenge to get reservations at their specialty/signature restaurants, which if you got in, had excellent food. We were on a work related team, and many colleagues ate the same mediocre food at the main beachside "steak" restaurant. Trying to get reservations really takes away from the experience, and I almost rated it as 3 stars for just that reason. If they give you a reservation, they mess with the time... who wants dinner at 9pm?The Asian restaurant is the best - especially when you sit at the regular tables (not tepanyaki). The Italian follows. The signature restaurant was not as good considering the hype; just OK. Most people don't realize that above the main dining at the beach is another restaurant that also serves lunch, and it is simply excellent.The one thing I have come to hate at the beaches in Mexico (and other South American resorts) is the constant use of motorized boats (jet skiis, dive boats, parasailing boats) which just skirt the swim zones. They are noisy, annoying, and you can smell the petrol fumes. All in all, a little gem on the beaches of Cancun for a nice, relaxing beach vacation.Also close enough to the ferry to Cozumel.

  • Chowy_64 : Orland Park, Illinois
Absolutely Fabulos

Royal Hideaway Playacar was our first experience with an all-inclusive resort and also our first time being in Mexico for more than a 'cruise ship stop.' We cannot say enough wonderful things about the property. We're already counting on another visit to the same resort in 2018. It was so relaxing and peaceful! Juan Carlos (bell boy) was amazing and accommodating to get all our taxis ordered and was always our friendly greeter when we returned to the resort. Ruben Guzman gave us a special treat for our dessert our last night at dinner (4/16) at The Grill, even though he was not our waiter (he knew of our 30th anniversary celebration). Christian (our concierge in Bungalow 29) greeted us on our first day (4/13) and was most helpful with confirming/rearranging all our dinner reservations. He did an amazing job in making our room so beautiful on Saturday evening when we arrived after dinner ... rose petals everywhere, balloons, champagne … in celebration of our 30th anniversary! SIX STARS to Royal Hideway and their wonderful staff!

  • teetsy44 :
This place is amazing

We recently got back from her stay at the Royal Hideaway. It was such an amazing vacation. The hotel itself is great the grounds are beautiful the food was excellent . It is close to fifth Avenue and downtown if you want to turn things up . It is very relaxing the drinks are wonderful and I already want to be back.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • A la carte dining
  • Top-shelf brand alcohol and all beverages
  • 24 hr room service (light menu)
  • Snacks
  • High tea
  • Lounge chair and towels (pool/beach)
  • Sailing
  • Windsurfing
  • Kayaking
  • Day & night tennis
  • Use of bicycles
  • Volleyball
  • Basketball
  • Fitness room
  • Yoga
  • Aerobics
  • Cooking classes
  • Wi-Fi
  • Daily activities
  • Nightly entertainment
  • 200 rooms in several 2 & 3-storey buildings
  • 6 a la carte restaurants
  • 7 bars 
  • 6 pools (3 relaxation pools)
  • 3 outdoor Jacuzzis
  • 2 lit tennis courts
  • Shopping arcade
  • Fitness facilities
  • Sauna (fee)
  • Steamroom
  • Spa (fee)
  • Beauty salon (fee)
  • Dive shop on-site
  • Scuba diving on-site (fee)
  • Free WiFi throughout the resort
  • Business services (fee)
  • Medical facilities (fee)
  • 18-hole golf course 5 minutes away

Luxury Room

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • Air-conditioned
  • 1 King or 2 Double beds
  • Ceiling fan
  • Satellite TV
  • DVD player
  • iPod docking station
  • Mini-fridge
  • Wi-Fi
  • Coffee maker
  • Hair dryer
  • Iron & Ironing board
  • Oversized bathroom
  • Hydromassage bathtub
  • Walk-in shower
  • In-room safe
  • Balcony or Terrace

Luxury Oceanview Room

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • Oceanview
  • Air-conditioned
  • 1 King or 2 Double beds
  • Ceiling fan
  • Satellite TV
  • DVD player
  • iPod docking station
  • Mini-fridge
  • Wi-Fi
  • Coffee maker
  • Hair dryer
  • Iron & Ironing board
  • Oversized bathroom
  • Hydromassage bathtub
  • Walk-in shower
  • In-room safe
  • Balcony or Terrace


Las Ventanas

  • à la carte 
  • Gourmet
  • Reservations required, Dress code 


  • à la carte 
  • Mexican
  • Reservations required, Dress code 


  • à la carte 
  • Italian
  • Reservations required, Dress code 

The Grill

  • à la carte 
  • Steakhouse
  • Reservations required, Dress code 

The Deck

  • Snacks / á la carte 
  • International


  • à la carte
  • Asian
  • Reservations required, Dress code 

Chef's Table Experience

  • A unique gastronomic experience with a gourmet tasting menu paired with the best wines
  • Surcharge applies
  • Reservations required, Dress code


  • Las Ventanas Bar
  • Spices Bar
  • Palazzo Bar
  • The Grill Bar
  • The Deck Bar
  • Azia Bar
  • Allegria Bar

The Retreat Spa Treatments

  • Massages including Swedish, Deep Tissue, Holistic, Sports, Prenatal and more
  • Sports massage
  • Hot Stone Therapy
  • Aromatherapy
  • Reflexology
  • Facials
  • Craneal Therapy
  • Manicure & Pedicure
  • Couples Experiences
  • Sunburn Remedies
  • Anti-Aging Therapy
  • Eye Treatments
  • Body Treatments
  • Body Wraps
  • Hairstyling
  • Waxing

Complimentary Wedded Bliss Honeymoon or Anniversary Package

  • Welcome letter and recognition in the Royal Journal
  • Fresh fruit platter and bottle of sparkling wine upon arrival
  • Nightly turn-down service
  • Breakfast in bed with Mimosas one morning during stay (reservations to be made in advance with concierge)
  • 10% discount on all spa treatments (products not included)

Terms & Conditions: 3 night minimum stay is required. Package must be requested at time of booking. 10% discount on spa treatments not applicable to spa packages or combined with any other spa promotion or offers.  Inclusions subject to change and may be withdrawn at any time without prior notice. Reservation must be remarked with HONEYMOONERS or ANNIVERSARY.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Royal Hideaway Playacar by Occidental
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Royal Hideaway Playacar
Lote Hotelero No. 6 Fracc., Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.