Royal Hideaway Playacar by Occidental

Riviera Maya, Mexico
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Our Opinion

Great place that has the makings and elements of a luxury hotel. Amazing food options and great service offered by all staff members. The music and noise level tends to run relatively high at times. Despite it getting relatively busy around the beach during the day, staff members have no problem accommodating guests with extra beach chairs.

Royal Hideaway Playacar by Occidental

The 'Royal treatment' is not just a phrase - the signature service of the incredibly luxurious Royal Hideaway by Occidental is a place where service & style come together with complete, grand fashion. Upon arrival, you will be welcomed and indulged with attentive service, as you reside in luxurious villa accommodations of spacious rooms, private terraces and exquisite marble baths with Jaccuzis. Representing a fusion of Spanish & Mexican architecture - winding rivers, waterfalls and fountains connect the villas to the main building, while surrounded by the most beautiful stretch of beach on the Yucatan Peninsula. This resort is where everything around you, from service to food - is nothing but the best!

Directly on the beautiful Playacar beach, 5 minutes from Playa del Carmen, 45 minutes from the airport.

Royal Hideaway Playacar by Occidental Reviews

  • TripAdvisor Reviews
  • Escapes Reviews
  • Royal Hideaway Playacar
    • TripAdvisor Traveler Rating
      Royal Hideaway Playacar Rating 2868 Reviews
    • Location
    • Sleep Quality
    • Rooms
    • Service
    • Value
    • Cleanliness

    TripAdvisor® Traveler Reviews


    Stayed here for a week in January for our honeymoon. Cannot rate it highly enough we had an amazing time. The food was fantastic, staff were amazing and the grounds were beautifully kept. The only... Read Full Review

    2015-07-27 - Reviewed By : smurf979 - Dublin, Ireland
    Nice, but some SERIOUS issues.

    Our recent stay at Royal Hideaway Playacar was our first adults only resort, as well as the first time we spent this much money on a resort. I am sorry to say it didn't really feel worth the price... Read Full Review

    2015-07-26 - Reviewed By : kbruce78 - Fort Worth, Texas
    Great Resort - Do Not Waste $$ on the Spa!!!

    My husband and I stayed for 4 days, not hardly long enough. The greatest compliment I can give is that we are already planning our return trip to this beautiful resort. The rooms are CLEAN, service... Read Full Review

    2015-07-25 - Reviewed By : the_oneils - Washington DC, District of Columbia
  • Royal Hideaway Playacar by Occidental Hotel Reviews

    Star Rating Rating: 2.5 - 2 reviews

    Rating: Star Rating
    "With some 20 visits to Mexico over the years, we feel very comfortable there. After looking at cruises and Europe to mark our 40th anniversary, we decided to go to this area again, but to an even nicer resort than usual. This resort was amazing, with top notch rooms, food, drink, and above all service. Staff are very well trained, personable and dedicated. It is not party central, but we met some great people. The beach and ocean here is perfect. Weather was less than stellar, and we would usually not travel in September but for the special day. Once more, Nancy did great job for us on our booking." [...]
    Reviewer: reviewer2311
    Date: Sep. 23, 2013

    Rating: Star Rating
    "Royal Ensenachoes is an absolute dream! Very clean, beautiful setting, good food, good service, very luxurious, beach is pristine and snorkling right off the beach is amazing. Rooms are large and clean, the grounds are exquisite...all in all a superb vacation spot! Going back this winter :-)" [...]
    Reviewer: reviewer4212
    Date: Nov. 18, 2009

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Deals to Royal Hideaway Playacar by Occidental

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Hotel Amenities


  • 200 rooms in several 2 & 3-storey buildings
  • 1 buffet restaurant
  • 4 a la carte restaurants: Italian, Oriental, International, Mediterranean and Caribbean/Mexican
  • 4 bars including Piano bar, Pool bar and Cigar bar (fee)
  • 6 pools (3 relaxation pools)
  • 3 outdoor Jacuzzis
  • 2 lit tennis courts
  • Shopping arcade
  • Fitness facilities
  • Sauna (fee)
  • Steamroom
  • World class Spa
  • Massage services (fee)
  • Beauty salon
  • Dive shop on-site
  • Scuba diving on-site (fee)
  • Cyber cafe (fee)
  • WiFi throughout the resort
  • Business services (fee)
  • Medical facilities (fee)
  • 18-hole golf course 5 minutes away


Luxury Guest Rooms include:
  • 1 king or 2 double beds
  • Air-conditioning
  • Ceiling fan
  • Fruit basket
  • Flowers
  • Satellite TV
  • DVD
  • In-room pay-per-view movies
  • Stereo system w/CD player
  • Telephones 
  • WiFi
  • Mini-bar
  • Coffee/tea maker
  • In-room safe
  • Iron & ironing board
  • Marble bathroom with shower
  • Jacuzzi jet bathtub
  • Personal toiletries
  • Robes
  • Hairdryer
  • Balcony or terrace
  • Max occupancy 3 adults or 2 adults & 2 kids

All Inclusive Features

  • All meals & snacks are a la carte or buffet (reservations required for dinner)
  • Welcome champagne drink
  • 24 hr room service (light menu)
  • Unlimited Domestic and selected International drinks from 10am-1am
  • House wine with dinner
  • In-room mini-bar w/water and soft drinks only
  • Lounge chair and towels (pool/beach)
  • Sailing
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Day & night tennis
  • Use of bicycles
  • Volleyball
  • Basketball
  • Fitness room
  • Yoga
  • Aerobics
  • Use of video library
  • Dance lessons
  • Pottery lessons
  • Daily activities
  • Nightly entertainment

Kids Deals

This hotel welcomes guests from a Minimum age of 13 and over.


Honeymooners - Package includes: personalized check-in, one bottle of domestic champagne, breakfast in bed (one day of stay) , special recognition in the hotel newsletter, turn down service daily. Minimum 3 night stay required. Request at time of booking. Proof of marriage required.

Wedding Packages - Great packages available including free wedding with minimum stay, please inquire for further details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Extra Info

Adults only, minimum age 13. Some restaurants may be open for certain meals only and limited visits may apply. Reservations and dress code may be in effect for a la carte restaurants. Time restrictions may apply for water sports. Appointments required for spa treatments.

Note: makes every effort to ensure that information on this page is current, however, all information on this page is subject to change without notice.

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