Royal Hideaway Playacar by Occidental

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Our Opinion

Great choice that has the makings and elements of a luxury hotel. Amazing food options and great service offered by all staff members. The music and noise level tends to run relatively high at times. Despite it getting relatively busy around the beach during the day, staff members have no problem accommodating guests with extra beach chairs.


Overview

The 'royal treatment' is not just a phrase - the signature service of the incredibly luxurious Royal Hideaway by Occidental is a place where service & style come together with complete, grand fashion. Upon arrival, you will be welcomed and indulged with attentive service, as you reside in luxurious villa accommodations of spacious rooms, private terraces and exquisite marble baths with Jaccuzis. Representing a fusion of Spanish & Mexican architecture - winding rivers, waterfalls and fountains connect the villas to the main building, while surrounded by the most beautiful stretch of beach on the Yucatan Peninsula. This resort is where everything around you, from service to food - is nothing but the best!

Location: Directly on the beautiful Playacar beach, 5 minutes from Playa del Carmen, 45 minutes from the airport.


Highlights
  • Nice white sand beach and beautiful grounds, located a short drive from Playa del Carmen
  • Sophisticated rooms with high-end amenities
  • 6 gourmet a la carte choices with a signature chef's restaurant
  • World class spa and wellness center
  • Recipient of the AAA Four Diamond Award
  • Member of the Leading Hotels of the World luxury hotel consortium

tripadvisor Traveler Reviews
  • Dianna N : Calgary, Alberta, Canada
Enjoyable but resort needs improvements

We are a family group of three couples (six adults) and, based on TripAdvisor reviews, we made the decision to vacation at the Royal Hideaway in November 2016. Two weeks prior to our trip we were advised by Expedia that the renovations and construction at the Royal Hideaway were not going to completed in time so we were given the option of a full refund or rebooking elsewhere. We chose to continue with our vacation as planned partly due to the many favorable reviews. However, the ongoing renovations did in fact impact our enjoyment of the property. On the very first night of our arrival one of our three rooms needed to have a replacement lock installed on the balcony doors and the second of the three rooms developed a major water leak from the bathroom ceiling late in the evening. These issues were addressed immediately by the staff but it was a bit of a disappointing start. The rooms on first glance look very nice but despite the "renovations" they are musty and still in need of a major overhaul. During our weeklong stay we had to endure constant noise in our villa as curtains and patio furniture were being replaced in each room. It was nearly impossible to take a rest before our evening dinner due to all of the commotion. Overall the food and restaurants were very good. We would have liked the opportunity to eat earlier in the evening but perhaps it was because we were a party of six that our choices of time were limited. At times there was miscommunication between our concierge and certain restaurants so we were always double checking our reservation times. It would have been helpful to have had the opportunity to book our reservations in advance of our trip so that we could have had a better selection of times. The afternoon pool entertainment was fun and we really liked the bingo games. But the noise from the construction was overwhelming and unfortunately spoiled some of the singing acts. Service was generally good and the staff are very friendly. The evening entertainment was adequate but could be improved at times with something just a bit more lively. During our stay one of the guests arranged with management to have dance music on the main veranda which was thoroughly enjoyed by everyone. The beach is outstanding! The lounge chairs, canopies, drink service, etc. are perfect. We really enjoyed our two excursions booked through the hotel's tour director who was very helpful and knowledgeable. The grounds are beautiful and since this an adult's only resort it was very serene.All in all the Royal Hideaway was a good experience and once all the renovations are complete, it has the potential to be outstanding.

  • GreatScott88 : Edmonton
Great time, Great Food, Good Beach...

This was my second time in the area and the first time to this resort. This was my first trip away with my girlfriend and wanted something special. This place did a great job at delivering that. From check-in, the entire stay to check-out the staff was tip top and very polite. Our concierge, Edgar, was an amazing guy and help set up all activities we were interested in, reservations for restaurants, and fixed any issues we had (phone quit working). The beach was very nice and not overly busy with few peddlers. The food was very good and I highly recommend their Asian cuisine, AZIA. One downfall was the construction that was happening at the time we were there. The bar by the beach where the nightlife is to happen was closed and their dinner theater, Casino Royale was closed under renos too so that was super unfortunate. The location is great if you want to walk up the beach to the 5Ave Market as it is only 20min or just a $7 cab ride. We always felt like we were treated great and felt safe at all times. HIGHLY recommend to try this place and I know I will be going back!

  • Gregg C : Narberth, United Kingdom
Just OK

This is my fourth time here, first after the new Owners took over. Aside from the construction that has gone on during the day ( I had asked before booking and they assured me that would finish before we would arrive.) The new Ownership has cut into everything that made this a top resort to visit. That's from the service, food and the little things that made you smile. Example I'm staying at one of the oceanview units, you can only see the ocean if you sit in the last chair on the deck. Unfortunately this will be our last time we will stay here, even though we were planning to continue to visit every year.

  • Maria B :
Good beach, good food - not great service

1st time at this location. 10th time in the area. Nice rooms, good beach. Quality of food was excellent - when we could get it. Renovations at the time that impacted our stay. Not pleased with service. 1st night there we could not get a reservation at any of the restaurants. Also - told jeans not allowed even though this was not stated during reservations for the trip. Then saw another guest in jeans at a restaurant. 4th night, our reservation was messed up and we could not sit at hibachi table. Most alarming was the hostesses lack of trying to rectify the situation - she simply blamed the concierge. Last morning could not have breakfast at Las Ventanas - no one to serve at 7:07 even though it opened at 7am. Had to walk across the resort to Spices. One huge bright spot was Wilber at Asias oriental restaurant. On both the 1st and 4th night he expertly resolved the errors made by others and what could have been a poor situation ended well solely because of him. When the hostess did nothing on the 4th night, Wilber stepped in and provided a solution. Even the manager did not really show remorse - only Wilber went above and beyond. Being in a service industry - he should be well recognized. I would be honored to have someone with his passion for customers on my team. David at the beach and Javier our concierge overall were attentive as well. Good service from the bellmen also. While we still enjoyed our vacation due to being with great friends, the experience fell well short of our expectations. We will stick with Iberostar resorts as after 6 visits we have never been less than highly satisfied with their above and beyond service across the board.

  • forever602ilu : West Long Branch, New Jersey
Best Vacation

No need to look for another hotelEven though there was construction it had zero impact on our stayBeach was quiet (compared to the other over crowded resorts we walked by)Booked our next trip back already!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • A la carte dining
  • Top-shelf brand alcohol and all beverages
  • 24 hr room service (light menu)
  • Snacks
  • High tea
  • Lounge chair and towels (pool/beach)
  • Sailing
  • Windsurfing
  • Kayaking
  • Day & night tennis
  • Use of bicycles
  • Volleyball
  • Basketball
  • Fitness room
  • Yoga
  • Aerobics
  • Cooking classes
  • Wi-Fi
  • Daily activities
  • Nightly entertainment
  • 200 rooms in several 2 & 3-storey buildings
  • 6 a la carte restaurants
  • 7 bars 
  • 6 pools (3 relaxation pools)
  • 3 outdoor Jacuzzis
  • 2 lit tennis courts
  • Shopping arcade
  • Fitness facilities
  • Sauna (fee)
  • Steamroom
  • Spa (fee)
  • Beauty salon (fee)
  • Dive shop on-site
  • Scuba diving on-site (fee)
  • Free WiFi throughout the resort
  • Business services (fee)
  • Medical facilities (fee)
  • 18-hole golf course 5 minutes away

Luxury Room

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • Air-conditioned
  • 1 King or 2 Double beds
  • Ceiling fan
  • Satellite TV
  • DVD player
  • iPod docking station
  • Mini-fridge
  • Wi-Fi
  • Coffee maker
  • Hair dryer
  • Iron & Ironing board
  • Oversized bathroom
  • Hydromassage bathtub
  • Walk-in shower
  • In-room safe
  • Balcony or Terrace

Luxury Oceanview Room

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • Oceanview
  • Air-conditioned
  • 1 King or 2 Double beds
  • Ceiling fan
  • Satellite TV
  • DVD player
  • iPod docking station
  • Mini-fridge
  • Wi-Fi
  • Coffee maker
  • Hair dryer
  • Iron & Ironing board
  • Oversized bathroom
  • Hydromassage bathtub
  • Walk-in shower
  • In-room safe
  • Balcony or Terrace

Restaurants

Las Ventanas

  • à la carte 
  • Gourmet
  • Reservations required, Dress code 

Spices

  • à la carte 
  • Mexican
  • Reservations required, Dress code 

Palazzo

  • à la carte 
  • Italian
  • Reservations required, Dress code 

The Grill

  • à la carte 
  • Steakhouse
  • Reservations required, Dress code 

The Deck

  • Snacks / á la carte 
  • International

Azia

  • à la carte
  • Asian
  • Reservations required, Dress code 

Chef's Table Experience

  • A unique gastronomic experience with a gourmet tasting menu paired with the best wines
  • Surcharge applies
  • Reservations required, Dress code

Bars

  • Las Ventanas Bar
  • Spices Bar
  • Palazzo Bar
  • The Grill Bar
  • The Deck Bar
  • Azia Bar
  • Allegria Bar

The Retreat Spa Treatments

  • Massages including Swedish, Deep Tissue, Holistic, Sports, Prenatal and more
  • Sports massage
  • Hot Stone Therapy
  • Aromatherapy
  • Reflexology
  • Facials
  • Craneal Therapy
  • Manicure & Pedicure
  • Couples Experiences
  • Sunburn Remedies
  • Anti-Aging Therapy
  • Eye Treatments
  • Body Treatments
  • Body Wraps
  • Hairstyling
  • Waxing

Complimentary Wedded Bliss Honeymoon or Anniversary Package

  • Welcome letter and recognition in the Royal Journal
  • Fresh fruit platter and bottle of sparkling wine upon arrival
  • Nightly turn-down service
  • Breakfast in bed with Mimosas one morning during stay (reservations to be made in advance with concierge)
  • 10% discount on all spa treatments (products not included)

Terms & Conditions: 3 night minimum stay is required. Package must be requested at time of booking. 10% discount on spa treatments not applicable to spa packages or combined with any other spa promotion or offers.  Inclusions subject to change and may be withdrawn at any time without prior notice. Reservation must be remarked with HONEYMOONERS or ANNIVERSARY.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Royal Hideaway Playacar by Occidental
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Royal Hideaway Playacar
Lote Hotelero No. 6 Fracc., Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.