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Royal Hideaway Playacar by Occidental

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Our Opinion

Great choice that has the makings and elements of a luxury hotel. Amazing food options and great service offered by all staff members. The music and noise level tends to run relatively high at times. Despite it getting relatively busy around the beach during the day, staff members have no problem accommodating guests with extra beach chairs.


Overview

The 'royal treatment' is not just a phrase - the signature service of the incredibly luxurious Royal Hideaway by Occidental is a place where service & style come together with complete, grand fashion. Upon arrival, you will be welcomed and indulged with attentive service, as you reside in luxurious villa accommodations of spacious rooms, private terraces and exquisite marble baths with Jaccuzis. Representing a fusion of Spanish & Mexican architecture - winding rivers, waterfalls and fountains connect the villas to the main building, while surrounded by the most beautiful stretch of beach on the Yucatan Peninsula. This resort is where everything around you, from service to food - is nothing but the best!

Location: Directly on the beautiful Playacar beach, 5 minutes from Playa del Carmen, 45 minutes from the airport.


Highlights
  • Nice white sand beach and beautiful grounds, located a short drive from Playa del Carmen
  • Sophisticated rooms with high-end amenities
  • 6 gourmet a la carte choices with a signature chef's restaurant
  • World class spa and wellness center
  • Recipient of the AAA Four Diamond Award
  • Member of the Leading Hotels of the World luxury hotel consortium

tripadvisor Traveler Reviews
  • Getawayfans : Fox Point, WI
Fourth Time Loyal Guest; Lots of Positive Upgrades to report

These last two annual stays have been under the Barcelo flag. I thought since it was our 4th time we might have some clout as to room location and dinner reservations. This was not the case and did not matter at all, though. The dinner reservation model actually causes stress and could be improved. The first few nights it seems you either get a 6:00 or 9:00 reservation. But when you look in the restaurants there are many open tables. It's a total gamble what you will get until you arrive. Barcelo remodeled and lightened up the rooms finishes. But the area carpet on either side of the bed is soiled. They put new refrigerators in the TV cabinet but they do not get cold inside. A big thing for us is the air conditioning controls were changed and the temp would not go below 75 degrees in the room regardless of the setting which at night was too hot. Physically the premises is much better with new white railings and fixtures which were rusty before. Some fountains work and others don't. The food is very good but the service, although professional in appearance, is spotty. They have really upgraded the entertainment and the Dancing Divas at the pool who appeared twice in our week during the late afternoon were great fun. The fact is it's a beautiful place in a great location, and no, nothing is perfect. Overall, except for the temperature issues, the resort is physically much nicer than I can remember. They have eliminated pesky birds by using a predator hawk contractor who walks the property. It has worked perfectly and this is a major upgrade to outside activity including breakfast & lunch. Everything else is great and we keep coming back. It's Mexico--it's not perfect. Stay here and enjoy.

  • debi9757 : Edmonton, Canada
Last minute getaway to Mexico

My husband and I recently decided to try a new resort in the Riviera Mayan. We usually travel to our favorite resort near Tulum but thought this time we would stay in Playa del Carmen. Our travel agent recommended the Royal Hideaway and we weren't disappointed with the decision at all! The resort was beautiful and the service was superior. One special shout out to Cesar who ensured everyone had an enjoyable and relaxing stay. It's staff like Cesar who make all the difference in creating a positive experience when visiting a resort for the first time.

  • nealcarolinepe : Chicago, Illinois
Stolen Items - No Response from Hotel Staff

My boyfriend and I enjoyed a wonderful 4 day vacation at the Royal Hideaway until our last night when my phone, credit card, id and cash were stolen and there was little to no help or followup from any staff member. A very surprising reaction considering the money my boyfriend had spent on a high end resort. Unfortunately, considering the circumstances we have reason to believe it was one of the staff members.As suggested by guests who had stayed at the resort prior to our visit, we left some of our belongings at the pool beach bed to claim our spot for the afternoon. We left to return to our room for a short amount of time and returned to find all the beds cleared and belongings removed - a bag containing a phone, credit card, cash for tips and ID card. Our first assumption was that hotel staff had simply placed our belongs in the lost and found. The next couple of hours were a nightmare as we frantically tried to find someone (anyone!) to help. Once we did there was a complete lack of urgency or care. The woman in the lobby simply shook her head and said ,"I'm sorry, the staff is gone for the day". There was no mention of calling someone to help at that time. After speaking to 4 different employees in various areas of the hotel, we were able to get help from one of the bar tenders who called security for us. Once security arrived, we were taken to the pool hut (where lost items, towels and beds are stored at the end of the day). We were relieved when he finally pulled out our bag from one of the cabinets. Unfortunately, our clothes and sandals remained but the phone, id, credit card and cash were all gone. At this point we filed a report and were assured that cameras would be checked and a follow-up would be delivered before our departure the next day. There was no followup. We woke up the next day only to relive the same service we had experience the night before. No one was available for help nor had a single member heard of the incident - including our private concierge. As we left the hotel we asked if they could email us any information they may find (or did not find) for the sake of feeling that some sort of action was taken. We have not heard a word. I immediately sent an email to the General Manager asking for a copy of the report to help file our insurance claim and there was been no response. I would hate to discourage anyone from visiting such a wonderful place but leave you with this note: All aspects of your trip will be wonderful providing you do not run into any mishaps - staff simply is not available to help outside of what is listed. To add fuel to the fire, we also witnessed a couple in need some medical attention which was dealt with a similar response, "Staff is not available at this time & we cannot provide any medical assistance".The strangest part of all of it was that although we could not find anyone to help us, as soon as the bag was located a young was introduced to us who had apparently found our missing bag. We we're so grateful that we tipped him and I even gave him a hug - this was prior to us realizing our valuable items had been stolen.

  • Chickory1 : Broomfield, Colorado
February trip

This is a wonderful place. Ignore the negative reviews. The grounds are just wonderful. The staff is great.My wife and I thought that the restaurants were just great. The rooms were very clean and spacious.

  • Sakina B : Montreal, Canada
Enchanting, exclusive and peaceful hotel.

We decided to treat ourselves by going to the Royal Hideaway Playacar and enjoyed every minute of it! From the moment we arrived at the airport to the moment we left, the staff made us feel special. A private van brought us to the hotel were we were greeted with sparkling wine and a more than welcome warm towel. No bracelet in that resort which added an extra feeling of freedom!Then the manager gave us a virtual tour of the resort on his iPad. But it did not do justice to the beauty of the garden which brought us great pleasure every day during our stay. The garden was beautifully maintained and designed with little bridges, benches, and streams of water running everywhere. We met local animals like iguanas, lizards and agoutis, not to mention beautiful birds which added to the wonder of the resort.The hotel was renovating when we went in November 2016 and the Club Royale and the Grill were closed as well as a few buildings. Although there were some construction noise in certain areas when you were in the gardens, the rooms (freshly renovated) were very comfortable, clean and very quiet allowing us to nap during the day. Unfortunately it was too noisy to enjoy our balcony.The resort is designed in such a way that you have secluded areas with small pools surrounded by tropical trees and plants that allow you to relax and get some privacy.One of our best moments was our morning meditation by the pool of the SPA while soaking up the sun and listening to the birds. The food was very upscale, no buffet, always served by charming staff. As vegetarians/vegans we enjoyed the fact that they had almond milk and menus offering vegetarian options. However, as the menus did not change during the week, we felt a bit limited after a few days. Thankfully, the chef at Las Ventanas was kind enough to make us a special vegetarian dinner on our last night which was both creative and delicious. The Palazzo restaurant was romantic and very good and we had the pleasure to meet and be served by one of the most amazing waiter we have ever met: Alejandro Solis who contributed to make our two dinners there memorable and so much fun! The Grill by the beach was closed during our stay due to renovations but it was not a problem because the restaurant Spices had beautiful views of the beach and a large terrasse anyway. We went to the freshly renovated and bright gym facing a swimming pool, and to the SPA and highly recommend both! The SPA was an amazing intimate experience with small luxury locker rooms including hammam, sauna, shower, candles... You can easily plan half a day there as you also have access to a an outside pool. The massage was a delight. My advice: book at the beginning of your stay as you might want to go back!Each building has a concierge. Sara Antimo was ours and she gave us an exceptional customer service! Everyday we were greeted with a smile, a nice word, a little note in the bedroom, always helpful and going the extra mile to surprise us and make our stay memorable. I ordered some flowal arrangements in the room and a massage to celebrate my boyfriend's birthday and she went over and above by adding additional little surprises like ballons, rose petals and inform the SPA so that after the massage they offered us a glass of sparkling wine and chocolate covered strawberries which was a lovely thought. Finally the beach was wonderful. It was very large and very long - we walked to Playa del Carmen which took us approx 30-40min. We read reviews about seaweed and were a bit concerned about it but there is really nothing to worry about! The beach is cleaned regularly and that area of the beach is very clean. We enjoyed the fact that the staff is serving on the beach and helping with the set up of your chair or bed. The only minus for us was the loud and repetitive music with aggravating freestyle jazz in the morning in Las Ventanas. Something smooth and calm especially in the morning would be better suited for an upscale resort like this. Overall we felt like royalty and loved our stay! Thank you very much to the whole team and keep up the great work!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • A la carte dining
  • Top-shelf brand alcohol and all beverages
  • 24 hr room service (light menu)
  • Snacks
  • High tea
  • Lounge chair and towels (pool/beach)
  • Sailing
  • Windsurfing
  • Kayaking
  • Day & night tennis
  • Use of bicycles
  • Volleyball
  • Basketball
  • Fitness room
  • Yoga
  • Aerobics
  • Cooking classes
  • Wi-Fi
  • Daily activities
  • Nightly entertainment
  • 200 rooms in several 2 & 3-storey buildings
  • 6 a la carte restaurants
  • 7 bars 
  • 6 pools (3 relaxation pools)
  • 3 outdoor Jacuzzis
  • 2 lit tennis courts
  • Shopping arcade
  • Fitness facilities
  • Sauna (fee)
  • Steamroom
  • Spa (fee)
  • Beauty salon (fee)
  • Dive shop on-site
  • Scuba diving on-site (fee)
  • Free WiFi throughout the resort
  • Business services (fee)
  • Medical facilities (fee)
  • 18-hole golf course 5 minutes away

Luxury Room

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • Air-conditioned
  • 1 King or 2 Double beds
  • Ceiling fan
  • Satellite TV
  • DVD player
  • iPod docking station
  • Mini-fridge
  • Wi-Fi
  • Coffee maker
  • Hair dryer
  • Iron & Ironing board
  • Oversized bathroom
  • Hydromassage bathtub
  • Walk-in shower
  • In-room safe
  • Balcony or Terrace

Luxury Oceanview Room

  • Maximum Number of Adults 3
  • Maximum Occupancy 3
  • Oceanview
  • Air-conditioned
  • 1 King or 2 Double beds
  • Ceiling fan
  • Satellite TV
  • DVD player
  • iPod docking station
  • Mini-fridge
  • Wi-Fi
  • Coffee maker
  • Hair dryer
  • Iron & Ironing board
  • Oversized bathroom
  • Hydromassage bathtub
  • Walk-in shower
  • In-room safe
  • Balcony or Terrace

Restaurants

Las Ventanas

  • à la carte 
  • Gourmet
  • Reservations required, Dress code 

Spices

  • à la carte 
  • Mexican
  • Reservations required, Dress code 

Palazzo

  • à la carte 
  • Italian
  • Reservations required, Dress code 

The Grill

  • à la carte 
  • Steakhouse
  • Reservations required, Dress code 

The Deck

  • Snacks / á la carte 
  • International

Azia

  • à la carte
  • Asian
  • Reservations required, Dress code 

Chef's Table Experience

  • A unique gastronomic experience with a gourmet tasting menu paired with the best wines
  • Surcharge applies
  • Reservations required, Dress code

Bars

  • Las Ventanas Bar
  • Spices Bar
  • Palazzo Bar
  • The Grill Bar
  • The Deck Bar
  • Azia Bar
  • Allegria Bar

The Retreat Spa Treatments

  • Massages including Swedish, Deep Tissue, Holistic, Sports, Prenatal and more
  • Sports massage
  • Hot Stone Therapy
  • Aromatherapy
  • Reflexology
  • Facials
  • Craneal Therapy
  • Manicure & Pedicure
  • Couples Experiences
  • Sunburn Remedies
  • Anti-Aging Therapy
  • Eye Treatments
  • Body Treatments
  • Body Wraps
  • Hairstyling
  • Waxing

Complimentary Wedded Bliss Honeymoon or Anniversary Package

  • Welcome letter and recognition in the Royal Journal
  • Fresh fruit platter and bottle of sparkling wine upon arrival
  • Nightly turn-down service
  • Breakfast in bed with Mimosas one morning during stay (reservations to be made in advance with concierge)
  • 10% discount on all spa treatments (products not included)

Terms & Conditions: 3 night minimum stay is required. Package must be requested at time of booking. 10% discount on spa treatments not applicable to spa packages or combined with any other spa promotion or offers.  Inclusions subject to change and may be withdrawn at any time without prior notice. Reservation must be remarked with HONEYMOONERS or ANNIVERSARY.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Royal Hideaway Playacar by Occidental
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Royal Hideaway Playacar
Lote Hotelero No. 6 Fracc., Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.