HOT DEAL ALERT! Book an all-inclusive Transat package - Receive a up to $50 Gift Card & more. View offer.

Royal Playa del Carmen

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Weddings
  • Bonus
Our Opinion

This is a great resort for couples looking for a romantic getaway. The property itself is incredible. Unlike other major resorts within the Riviera Maya strip, this one diverts away from the large style properties. All of the service staff are eager to please and are incredibly helpful and attentive. There are plenty of activities offered both during the day and night, so there is no shortage of things to do.


Travel Ambassadors - Vacation Couple

We recently sent our Travel Ambassadors to the Royal Playa del Carmen, Riviera Maya, Mexico. Here is their video...


Overview

Experience the luxury and refinement of the five-star adults-only Royal Playa del Carmen! Set along the stunning Coco Beach, the finest in the Mayan Riviera, it boasts an outstanding location only steps away from the charming town of Playa del Carmen and its bars, shops, and entertainment. Revel in the supreme comfort of spacious and elegantly decorated suites with high ceilings, enjoy fine dining in beautiful surroundings, or relax at the hotel's spa. Finally, benefit from an array of special services and amenities that will make you feel like royalty at Royal Porto Real Resort & Spa. 

Location: Ideally located on Coco Beach, 45 min from the Cancun airport.


Highlights
  • Adults only
  • Free Wi-Fi throughout hotel
  • Awarded with the "AAA Four Diamond Award"
  • Room service 24 hours a day
  • Three swimming pools
  • "SPAzul"

tripadvisor Traveler Reviews
  • Sara C : Allen, Texas
Amazing stay at The Royal

My husband and I just got back from our honeymoon at The Royal. We had the best time and did not want to leave! The staff was SO incredibly friendly and helpful. We had the best beach waiter- Erick. He talked to us, answered any questions we had, and he made us feel really special. He was great and never left us without a drink in our hand! All of the restaurants were outstanding. We were very impressed with the food and I have been to many resorts where the food was just okay and nothing more, but we enjoyed every meal we had while we were there. We also did spend some time at the spa which was beautiful and left us feeling very refreshed. Their pricing is reasonable and their services were great.We truly felt that the staff at The Royal went above and beyond for us the entire time we were there and we could not be more thankful. We can not wait to go back!

  • Ryan_Le : Colorado Springs, Colorado, United States
We left after less than 24 hours.

We were originally booked here from 8/26-9/3. We were disappointed as soon as we arrived. The property was smaller than expected, the check-in time was longer than expected, the restaurants where rather small (limited buffets and menu) and we didn't enjoy the overall atmosphere. This is an 18 and up place but despite the people not looking like spring breakers they did sound like them. The walls are paper thin and you will hear anyone walking by your room. People were shouting at 2 am that was the last straw. I went to the lobby and asked if I would be able to cancel my stay. They told me as long as my travel agency agreed to not charge them they would only charge us the 1 night. We were checked out by 9:30 and on our way to our preferred resort which I had booked immediately after checkout. Special thanks to Getaroom for refunding us and making it a painless process. I also gave this hotel a second star for letting us leave. I spoke 3 times with people in the lobby and it wasn't until that third time when I was actually checking out did they ask us what was the matter. It seemed no one really cared we were leaving or unhappy until that last moment. If you want to be in Playa with easy access to shopping and/or the ferry, are more into loud partying, and you are a heavy sleeper this could be a good spot for you. If you want to spend a more mellow relaxing time at your resort and don't plan to venture out into the city etc than I would suggest staying elsewhere.

  • Katerina G :
Could not rate this hotel highly enough!

My husband and I came to Mexico for my sister-in-laws birthday knowing nothing about The Royal Playa Del Carmen. We found it to be the most beautiful resort setting. There is no need to leave the resort for any reason at all. It has everything and the service is excellent. Nothing is too much trouble and the respect they have for their guests is top notch. We stayed for 10 days and didn't want to leave. From the pool area to the restaurants to the service, everything was 5 star in every way. A special thank you to Marco from the pool area, Jose Garcia from Spice, Sergio, Carla, Daniel,Victor and Elvis from La Meridian. Excellent service. Thank you very much. I cannot wait to go there again.

  • Ellis W : Hanoi, Vietnam
Our stay, with medical help.

As per other reviews the stay here has been amazing: good food, service, location,rooms, etc, but what stands out the most for us is the excellent medical assistance we unfortunately needed while here. We arrived in Mexico after doing the Inca trail (Peru) and after getting sun burned in Tulum arrived at the Royal with the right side of my face slightly swollen (very minor -thought it was a bite). The next morning at about 4am I awoke to find my right side completely swollen and part of the left side of my face swollen - my eyes were closing up! We contacted the on-call (onsite) doctor at 4.30am and he came to our room within minutes to assess . He treated me for hypersensitivity to sun which likely resulted as a reaction to taking high altitude sickness prevention medication we had taken for the Inca trail in Peru. The doctor made sure we followed up at nominated times a day to monitor the progress. At no time were we left to manage it alone. 6 visits by the doctor to our room and injection medication saw my face return to normal within a few days (a welcomed relief). Insurance documents were appropriately provided but overall the cost was only $250US!! A great relief to receive good medical attention while traveling in a foreign country.

  • FLfoodie239 : Ave Maria, Florida
Beautiful, but disappointing

Our experience at The Royal wasn't necessarily bad, but it also wasn't very good. The arrival experience at the hotel was very poor. We arrived around 5:00 p.m. after traveling all day and were told our name wasn't on the arrival list. After finally finding our name, we had to sit and wait in the hot lobby for about 30 minutes before we were assigned a front desk agent. I have been to many all inclusive resorts and this was by far the worst check-in experience I have ever encountered. The resort is beautiful and our oceanfront room was lovely; however, there was construction going on at the gazebo right outside of our room from early morning to late evening, even on the weekends. I can't tell you how disappointing it was to try and relax on the balcony we saved extra to afford and not be able to hear the calm ocean sounds but rather the sounds of chainsaws buzzing. This was truly the most disappointing aspect of our entire vacation and I am devastated that The Royal did not warn us about the construction. Otherwise we would have not paid the extra money (and a lot of it) for an oceanfront room. The majority of our dining experience was average, but we truly enjoyed the Chefs Plate experience. The service and food quality was a very special treat for us. The only bad service we encountered was at Asiana, where the server was un-attentive and seemed bothered by our questions about the menu after we told him we didn't want to purchase wine with our meal (which I also find to be crazy since we paid for an ALL INCLUSIVE experience).Also, be prepared to deal with having timeshare/Royal golden band people approach you while you are relaxing in the lobby. We were approached several times during our trip by the same woman from The Royal trying to get us to join her for breakfast and listen to a presentation. We told her multiple times we were not interested, but she still persisted in attempting to get us to go to her presentation. This was beyond annoying, as we were just trying to relax and enjoy the view in the lobby since we couldn't enjoy it in our room because of the chainsaw noises I mentioned earlier in this message. Overall, I wanted so very much to fall in love with this resort, but unfortunately it fell short of our expectations. We paid a lot of money for our short vacation in Playa del Carmen and I wish we would have invested in a different location.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet or a la carte breakfast, lunch and dinner daily
  • All drinks (domestic beer and cocktails, select international brands, house wine with meals)
  • Tequila, wine, martini and coffee tasting sessions once a week by professional Tequila and wine sommelier & bartender
  • Daily activities
  • Nightly shows
  • 24 hr room service
  • Unlimited Domestic & selected International drinks
  • In-room mini-bar stocked w/water, soft drinks & beer
  • Personalized check-in w/welcome cocktail & cool towel
  • Bottle of wine in room
  • Upgraded amenities & beach towels in room
  • Turn-down service
  • Kayaking
  • Pedal boats
  • Snorkeling equipment
  • Tennis
  • Volleyball
  • Pool table
  • Ping pong and board games
  • Gym
  • Aerobics
  • Yoga
  • 513 spacious and elegantly appointed suites 
  • 7 Restaurants
  • Snack bar
  • 4 Bars including a Swim-up bar
  • Tequila and cigar lounge
  • 3 Pools
  • Tennis courts
  • Gym
  • Library
  • Gift shop
  • Spa (fee)
  • Beauty salon (fee)
  • Tour desk
  • Laundry service (fee)
  • Medical services (fee)
  • Business centre (fee)

Royal Junior Suite

  • 1 king or 2 double beds
  • Garden view or ocean view available
  • In-suite double-size jetted tub
  • Spacious furnished terrace or balcony
  • Hammock
  • 42-inch LED TV with satellite programming 
  • In-suite mini bar with beer, soft drinks, and snacks
  • Royal Bed options
  • Spacious closet
  • Wi-Fi Internet access
  • Telephone with voicemail
  • Iron, and ironing board
  • Marble bathroom
  • Double vanity
  • Hair dryer
  • Alarm clock with MP3 player dock
  • DVD/CD player
  • Individual climate controlled air conditioning and ceiling fan
  • Maximum occupancy 4 people

Royal Junior Suite Swim-up

  • 1 king or 2 double beds
  • Ocean view 
  • Swim out 
  • In-suite double-size jetted tub
  • Spacious furnished terrace
  • Hammock
  • 42-inch LED TV with satellite programming 
  • In-suite mini bar with beer, soft drinks, and snacks
  • Royal Bed options
  • Spacious closet
  • Wi-Fi Internet access
  • Telephone with voicemail
  • Iron, and ironing board
  • Marble bathroom
  • Double vanity
  • Hair dryer
  • Alarm clock with MP3 player dock
  • DVD/CD player
  • Individual climate controlled air conditioning and ceiling fan
  • Maximum occupancy 4 people

Royal Junior Suite Beachfront Walkout

  • 1 king bed 
  • Ocean view 
  • In-suite double-size jetted tub
  • Spacious furnished terrace
  • Hammock
  • 42-inch LED TV with satellite programming 
  • In-suite mini bar with beer, soft drinks, and snacks
  • Royal Bed options
  • Pillowtop mattress
  • Pillow menu
  • Spacious closet
  • Wi-Fi Internet access
  • Telephone with voicemail
  • Iron, and ironing board
  • Marble bathroom
  • Steam shower
  • Double vanity
  • Hair dryer
  • Alarm clock with MP3 player dock
  • DVD/CD player
  • Individual climate controlled air conditioning and ceiling fan

Royal Junior Suite Swim-up Beachfront Walkout

  • 1 king bed 
  • Ocean view 
  • Swim up
  • Private cabana
  • Priority access to Chef's Plate restaurant
  • Nespresso machine
  • Bose sound system
  • In-suite double-size jetted tub
  • Spacious furnished terrace
  • Hammock
  • 42-inch LED TV with satellite programming 
  • In-suite mini bar with beer, soft drinks, and snacks
  • Royal Bed options
  • Pillowtop mattress
  • Pillow menu
  • Spacious closet
  • Wi-Fi Internet access
  • Telephone with voicemail
  • Iron, and ironing board
  • Marble bathroom
  • Steam shower
  • Double vanity
  • Hair dryer
  • Alarm clock with MP3 player dock
  • DVD/CD player
  • Individual climate controlled air conditioning and ceiling fan

Royal Master Suite

  • 2 bedrooms 
  • Living area
  • Guest half-bath
  • Counter top bar
  • Dining area
  • Private cabana
  • Priority access to Chef's Plate restaurant
  • Nespresso machine
  • Bose sound system
  • In-suite double-size jetted tub
  • Spacious furnished terrace
  • Turn down service with aromatherapy
  • Hammock
  • 42-inch LED TV with satellite programming 
  • In-suite mini bar with beer, soft drinks, and snacks
  • Royal Bed options
  • Pillowtop mattress
  • Pillow menu
  • Spacious closet
  • Wi-Fi Internet access
  • Telephone with voicemail
  • Iron, and ironing board
  • Marble bathroom
  • Steam shower
  • Double vanity
  • Hair dryer
  • Alarm clock with MP3 player dock
  • DVD/CD player
  • Individual climate controlled air conditioning and ceiling fan
  • Maximum occupancy 4 people

Royal Master One Bedroom Suite Oceanfront

  • Living area
  • Ocean views
  • Guest half-bath
  • Counter top bar
  • Dining area
  • Private cabana
  • Priority access to Chef's Plate restaurant
  • Nespresso machine
  • Bose sound system
  • In-suite double-size jetted tub
  • Spacious furnished terrace
  • Turn down service with aromatherapy
  • Hammock
  • Telescope
  • Video game system
  • 42-inch LED TV with satellite programming 
  • In-suite mini bar with beer, soft drinks, and snacks
  • Royal Bed options
  • Pillowtop mattress
  • Pillow menu
  • Spacious closet
  • Wi-Fi Internet access
  • Telephone with voicemail
  • Iron, and ironing board
  • Marble bathroom
  • Steam shower
  • Double vanity
  • Hair dryer
  • Alarm clock with MP3 player dock
  • DVD/CD player
  • Individual climate controlled air conditioning and ceiling fan

Royal Presidential Suite

  • Ocean views
  • Rooftop bar
  • Private cabana
  • Priority access to Chef's Plate restaurant
  • Nespresso machine
  • Bose sound system
  • In-suite double-size jetted tub
  • Rooftop terrace
  • Turn down service with aromatherapy
  • Hammock
  • Telescope
  • 42-inch LED TV with satellite programming 
  • In-suite mini bar with beer, soft drinks, and snacks
  • Royal Bed options
  • Pillowtop mattress
  • Pillow menu
  • Spacious closet
  • Wi-Fi Internet access
  • Telephone with voicemail
  • Iron, and ironing board
  • Marble bathroom
  • Steam shower
  • Double vanity
  • Hair dryer
  • Alarm clock with MP3 player dock
  • DVD/CD player
  • Individual climate controlled air conditioning and ceiling fan

Restaurants

Asiana

  • A la carte for lunch and dinner
  • Asian cuisine

Rincon Mexicano

  • A la carte for lunch and dinenr
  • Mexican

El Mediterraneo

  • Buffet for breakfast, lunch and dinner
  • Mediterranean

Maria Marie

  • A la carte for dinner
  • Mexican - French fusion

Chef's Plate

  • A la carte for dinner
  • International
  • Only available to guests staying in categories in or above Royal Junior Suite Oceanfront
  • Reservations required
  • Semi-formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Spice

  • Buffet for breakfast, lunch and dinner
  • International

Pelicanos

  • A la carte for breakfast, lunch and dinner
  • Caribbean fusion

Royal Coffee House

  • Coffee shop

Bars

  • Tequileria and Cigar Club
  • Pool and Swim up Bar
  • Lobby Bar
  • Pelicanos Beach Bar

Royal Playa Del Carmen offers the following SPAzul facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Sauna

Massages

  • Relaxing massage
  • Sports massage
  • Deep tissue massage
  • Purifying massage
  • Four hands massage
  • Ancient stone massage
  • Prenatal massage
  • Reflexology massage

Facial treatments

  • Deep cleansing facial
  • Men's facial
  • Luminous "C" and Sea facial
  • Hydration facial
  • Purifying facial
  • Acupressure facial

Wraps

  • Seasonal fruit and honey body pack
  • Herbal infusion wrap
  • Hydration wrap
  • Chocolate wrap
  • Marine algae wrap
  • Chicxulub clay and banana leaf wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair styling
  • Make up
  • Hair removal

Bonus! -Receive access to all facilities to sister resort Gran Porto Real (next door) and other Real Resorts in Cancun. Transportation not included.

Discount! - Guests enjoy a 50% discount off list price of Moet & Chandon champagne.

Honeymoon Bonus - Receive a bottle of sparkling wine in room, room upgrade (subject to availability), sweetheart cake for two, and discounts on spa treatments.

Wedding Packages - Wedding packages are available. Please inquire for details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Royal Playa del Carmen
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
The Royal Playa del Carmen
Constituyentes Avenue #2, Playa del Carmen 77780 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.