Royal Suites Yucatan by Palladium
- What's Included
- All Inclusive Features
This suite is a more exclusive part of the large Palladium Resort. It has all of the elements of a luxury resort that you're looking for. Make sure that you arrange and organize beach side activities ahead of time, as there are sometimes confusion amongst reserving equipment. The food options are OK, with some a la carte restaurants to be avoided. The amenities of this resort are incredible. The spa and gym area are definite areas to check out during your trip.
This was our first trip to Riviera Maya and we were not disappointed. The Royal Suites Yucatan by Palladium is fantastic. If you are looking for relaxation with great service this is your place. The staff in the lobby (Martha especially) are always so helpful and the ease of check in was very unexpected. This is a very large resort with the Royal Suites area being adult only. It also allowed us to be able to go to all of the sister resorts that are on this property. The Royal Junior Suite room was huge and beautiful. By far best room we have had in Mexico, and premium drinks and mini bar included with room. Huge patio with hot tub to hang out on late in the evening. The food was the best we have had on any trip to Mexico. The premium drink menu at Royal Suites is top notch. If you are looking for a big party style resort this is not the place to stay. You can have a great time but you will not hear the big loud party music around the adult pool area. Our only complaint was how long it took to get a ride back to the Royal Suites from the other resort lobby areas. It would be great if the adult pool area had a swim up bar. This would make this area absolutely phenomenal. We will definitely be returning to this location with more friends.
Absolutely fantastic!! I have been to other all inclusives on the Mayan Riviera but the Royal Suites takes the cake! The service is phenomenal, we decided on a Mayan Suite and we were just delighted by the ambiance, the location and the quiet!! The Mayan shower just tops it off. Extremely private and quiet. As mentioned in most of the reviews the property is massive and it takes a day or two to get your bearings but once you do it's very easy to get around either walking or using the transport. The SPA!! Go to the spa! Go to the spa again!! This is the gem of the resort and no extra charge for Royal guests! The pool is the nicest on the resort and the indoor oasis is magnificent! The central hot tub with powerful jets coming down is now maybe my favourite place on earth! The spa was virtually empty each time we went (3 times out of the 7 days we were there). If you want to relax by the pool, read a book and enjoy some peace there is no better place. We will be back for 10 days next time. This time s a great resort! And I recommend the extra money for the Royal Suites! It's very worth it!!
The resort is beautiful. Room service was great. The buffet and restaurants were better than any place I've stayed in Mexico previously. My only complaint (and not really complaining) is that there should be an adults only swim up bar area. Was a great vacation and look forward to coming back!
I would have given no stars if I could. My husband and I were there from Nov 20th through Nov 27th, for what was supposed to be a dream vacation. We stayed in one of the Royal Mayan rooms, with the outdoor shower, and private deck. On Saturday Nov 26th, we returned to our room after spending the afternoon in the pool. I decided to use the private outdoor shower, to get the pool water out of my hair. I removed my swimsuit and started to wash my hair. While washing my hair I noticed in the reflection of the door that leads to the bathroom, that an EMPLOYEE has scaled the approx. 8ft wall and was watching me shower. I was instantly frozen in terror. I went inside an alerted my husband. He alerted the hotel security and the front desk. They sent security to come look around the outside of our room. I quickly got dressed and waited for someone to come speak with us. No one came. After an hr, I finally felt calm enough to go to the front desk myself and see what was being done. There I was introduced to Lucida, the manager that was on duty at the time. I asked her what was being done, and she said they have started an investigation, but given my description she confirmed it was an employee and that she could run the codes to see who had opened the door in the suite next to ours to be able to have access to scale the wall. I was told it would take 72 hrs for the investigation to be complete. At that time I asked Lucida to call the police as I would like to file a report, that’s when she told me that the police ARE NOT WELCOME THERE because its private property, and they have to be invited. It was like I was slapped. I was also told that I would be welcome to go to the police station myself and file a report but it wouldn’t be likely the police would investigate, and they would still need to be invited on the property. I immediately called my local travel agent, and with her help I was put in touch with the resorts Transat vacation rep, who then confirmed that the police are not welcome there. I was then told there is NOTHING I can really do other than file a report with my travel company when I returned to Canada. Given how I was treated, and the resorts lack of compassion for the situation, I’d like to warn others NOT to go to this resort, because CLEARLY its UNSAFE, and they do not have the their guests best interest.
We stayed in the royal suites in this resort in November 2016 (from 11/5 to 11/19). I should say, the resort got lots of improvements since we were there in 2013. I will not repeat what has already been said by other people about cleanliness, great service, and good food. Let me point some other thinks. The beach is much better, the sea bottom area on the beach is much better cleaned form the sea weeds and stones (what a pleasant surprise!). There was a warning about stingrays at this time. They buried in the sand at the bottom, and people should watch their steps while entering the sea. So we were and did not have problems with stingrays. as for the restaurants, we visited only Punta Emilia on the beach. The food was mediocre, unlike the food in majority of the buffets. But ambiance was great. Palladium used to have superb entertainment. To our regret, there were only a couple of them remained. The rest was replaced with rock groups. I understand, the resort is trying to attract more young people, but the regular guests over 40 and older are still there! Would be nice if the resort had more 'traditional' shows.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 24-hour all-inclusive
- All meals and snacks
- Dinner can be a la carte (reservations required, dress code in effect)
- Unlimited international and domestic brand drinks & house wine
- Non-motorized water sports
- Daily activities
- Nightly entertainment
- 130 suites
- 1 exclusive restaurant
- 2 bars including swim-up bar
- 1 adults only pool
- Hot tub
- Spa (fee)
- Private check-in
- Towel and waiter service
- Private lounge
- Concierge service
- Free WiFi
- Exclusive beach area with waiter service and Bali beds
- Butler service
Royal Junior Suite includes:
- 1 king or 2 double beds
- A/C and ceiling fan
- Full bathroom
- Hot tub on terrace
- Satellite TV
- CD/DVD player
- DVD menu
- Mini-bar restocked daily (drinks and snacks)
- Hair dryer
- Alarm clock
- Iron/ironing board
- In-room safe
- MP3 dock
- Pillow menu
- Aromatherapy menu
- Turn down service
- Max occupancy 4
Royal Suite has same as above, with: king bed, hot tub on terrace, living room and sofa bed.
Royal Mayan Suite: same amenities as Royal Suite with terrace over a lake, jetted tub and Mayan shower (outside).
Honeymoon Bonus - Complimentary gift in room upon arrival, Free room upgrade subject to availability and Late check out (subject to availability). Proof of marriage is required at the time of check-in. Up to a max 2 months of marriage.
Stay at 1 play at 4 - Guests have full access to the facilities of the neighboring Grand Palladium Colonial Resort and Spa, Grand Palladium Kantenah Resort and Spa, and Grand Palladium White Sand Resort and Spa.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Royal Suites Yucatan by PalladiumRiviera Maya,Mexico
- Hotel Contacts
- Extra Info
Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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