Royal Suites Yucatan by Palladium
- What's Included
- All Inclusive Features
This suite is a more exclusive part of the large Palladium Resort. It has all of the elements of a luxury resort that you're looking for. Make sure that you arrange and organize beach side activities ahead of time, as there are sometimes confusion amongst reserving equipment. The food options are OK, with some a la carte restaurants to be avoided. The amenities of this resort are incredible. The spa and gym area are definite areas to check out during your trip.
This was our 4th visit to the Grand Palladium hotel as it is such an amazing place to visit. The rooms are spacious and the staff can't do enough to help . The beach is so beautiful and the Salt Water pool is a really beautiful place to sit and relax listening to the waves. Shows are great every night - so much hard work goes into them. I would particularly like to say that the Conclasse Band is our absolute favourite as they are such talented musicians - a special part of our holidays. We travel almost 5,000 miles to see them and will be back again soon!!
We stayed at the Royal Suite this past week and it was a fantastic experience. My husband and I loved the facility which was really clean and perfect. But what we enjoyed the most was that everyone working there was really warm and friendly. Assolutamente un posto bellissimo. Thank you very much for a great week. The only recommendation I have is to bring more Mexican music and shows. Personally we love to learn more about the local culture when we travel. Grazie mille ad Adriano for taking us all over the resort and connecting ones. He is a kind person :-). Amazing dinners at the El Jardin and at the Mexican restaurant. Food was excellent! What we also thought was really special is the private beach, what a little treat for us. The SPA access was also very nice and the gym is accessible and big.
BWent to Mexico with a dear friend and we did have a lovely time but we always have a blast together. Love Mexico and will return .. just not sure this will be the place I return to. I'd been to several other in the area including the Iberostar Grande and Secrets Maroma Beach. If this were my first all inclusive I'd have been fine but I am old and spoiled .. have travels a lot and stayed some amazing places .. several all adult resorts. Lots and good and bad on this vacation. We were booked at the Riviera but asked about an upgrade and for 75 a night for the Royal we jumped on that and glad we did. Our first day was unfortunate! our private transfer to the resort sucked and took 90 minutes for the car to arrive. Our check in was worst I'd ever had. .. 4 hours and was a confused mess. We paid and they just kept giving us information and booklets ... not giving us a room number or key .. we asked for a first floor room and they keep giving us the wrong room. We had to go back and forth from royal to Rivera several times . our concierge was NOT helpful in this. So we should have been in the pool by noon but it was 5pm wasting a whole valuable day This started the vacation wrong. I was outraged and they wouldn't just get us the key after 4 hours. Then our luggage took another hour and 2 more calls. No elevators in any building . Our room was nice .. quiet and bed very comfortable. LIke having pillow menu but the original pillows were perfect. The royal pool was quiet and nice. They didn't do great about checking on us but when we walked up to order drinks .. they insisted they'd bring it to us. The drinks were tasty but very weak .. we drank several with no effects which is very unusual.. The food was just ok. We ate breakfast at our private buffet and at there for the chefs night .. the other restaurants were ok but not great. Huge language issue even on the "English" menus .. a few words on there were English .. you never knew what you were going to get. For example I asked for bagel with cream cheese .. got omelet with cheese .. my friend asked for unsweet ice tea .. got extra sweet tea no ice. This happened the whole stay and made ordering hit or miss .. you couldn't ask any questions of the server because they we couldn't understand each other. Perhaps a translations app would be helpful!!!!! But i've traveled and never needed it till now. The server were nice but the language issue was huge problem. But we started making a joke of it .. they'd say something ... we'd nod and she what we ended up with. Not ideal but it did get funny. We'd read to download the palladium app and we did but found it not so helpful in making reservations or smoothing out issues plus it was set up weird .. there should be an area for reservations but it was under people of palladium??? We had to go online and find instructions for simple drinks for the bartenders .. if we could do it .. why couldn't they. The beach was rocky and full of seaweed .. they didn't clear it off the beach so there was a strong rotten fishy smell. the waves were too rough while we were there to get in the ocean but at the front desk they cautioned us to watch for sharks which concerned us. I know there are sharks in the ocean ... but why would they say that .... WTF. concerning. took snorkel and did the salt water pool once ,, had hoped to snorkel in the ocean from shore but the waves and shark comment stopped that. Took the free boat ride that was nice and a must. The "secret pool" isn't much a secret .. it's like the royal pool for the non royal guests. if your already staying at the royal don't bother .. it's just more crowded and a pain to get to. If you aren't staying at the royal it's worth a try to not have kids. But just call it the adult pool .. no secret. Our best meal was the thai .. she liked the steak place but my filet was over cooked and tougup h. Worst dining experience was the seafood were raccoons attacked us and oufr meal. They literally took it off our table and climbed us. I like wildlife but have no desire to be bitten or scratched by one. I screamed like a crazy person and it freaked me out. all and all we did a lot of relaxing and it was lovely there .. I'd give it a 3 1/2 out of 5. REally sucked that the food and drinks weren't better but the girl time away was lovely.
My mother & I stayed in the Royal Suites for the 9th time and it was amazing as usual! I have some unusual food allergies and the staff at El Jardin and room service were extremely helpful and accommodating. The room, lobbies, pools, and beach were as beautiful as ever. We especially enjoyed the drinks made by the bartender at the Riviera adult pool and the beach side service from Martha! We also noticed this year that the cart service is much more reliable again, as it was in the early years of the Royal Suites. Thank you for all your hard work! We are excited to see what the renovation has in store.
Royal Suits is the place where we spend our winter vacations. in previous years we went to different 6 star resorts in Punta Cana, Cancun, but decided that Yucatan Royal Suits is the best place for our leisure vacations. The place is beautiful, but it's people who are working there make us want to come back. Thanks to manager Roxana and butler coordinator Lizetta, our checkin was smooth and very pleasant. Butlers Jessy, Kristina, Raphael - they do everything to make their guests fill comfortable and have a good time. Room: Beautiful!! Huge room, huge hot tub on the balcony. Very clean. Mattress and pillows are comfortable. They provide French L'Occitan toiletries. Bellboys: Thank you guys for the wonderful, attentive service! Always there with a smile and willing to take you wherever you need to go. The service they provide is excellent. Some evenings the wait could be a little long when you want to go back to your room from another lobby but the resort is very large so some patience is required.Restaurants: Buffets are good. Food is very fresh and good quality. All kind of meat, seafood, salads, fruits. When we first came to the Grand Palladium, we tried to eat at all la-carte restaurants. They all are good. This time we went of Mexican and Thai - very good food. But nothing can be compared to the Wednesdays Chefs dinner at El Jardin! Luz, the evening captain makes sure all guest are receiving good service. They also make great omelets and creeps (thank you, Guadeloupe!) for breakfast at El Jarding. The Hotel: Is very large but there is no problem getting around, lots of carts, they will come pick you up whenever and wherever. The grounds and pools are well kept, the staff works very hard all day. The Royal beach area is out of the way but still worth the trip. Overall this was an amazing vacations (as always - we stayed at Palladium more then 20 times in last 10 years). Looking forward to coming back in December, after the renovation.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 24-hour all-inclusive
- All meals and snacks
- Dinner can be a la carte (reservations required, dress code in effect)
- Unlimited international and domestic brand drinks & house wine
- Non-motorized water sports
- Daily activities
- Nightly entertainment
- 130 suites
- 1 exclusive restaurant
- 2 bars including swim-up bar
- 1 adults only pool
- Hot tub
- Spa (fee)
- Private check-in
- Towel and waiter service
- Private lounge
- Concierge service
- Free WiFi
- Exclusive beach area with waiter service and Bali beds
- Butler service
Royal Junior Suite includes:
- 1 king or 2 double beds
- A/C and ceiling fan
- Full bathroom
- Hot tub on terrace
- Satellite TV
- CD/DVD player
- DVD menu
- Mini-bar restocked daily (drinks and snacks)
- Hair dryer
- Alarm clock
- Iron/ironing board
- In-room safe
- MP3 dock
- Pillow menu
- Aromatherapy menu
- Turn down service
- Max occupancy 4
Royal Suite has same as above, with: king bed, hot tub on terrace, living room and sofa bed.
Royal Mayan Suite: same amenities as Royal Suite with terrace over a lake, jetted tub and Mayan shower (outside).
Honeymoon Bonus - Complimentary gift in room upon arrival, Free room upgrade subject to availability and Late check out (subject to availability). Proof of marriage is required at the time of check-in. Up to a max 2 months of marriage.
Stay at 1 play at 4 - Guests have full access to the facilities of the neighboring Grand Palladium Colonial Resort and Spa, Grand Palladium Kantenah Resort and Spa, and Grand Palladium White Sand Resort and Spa.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Royal Suites Yucatan by PalladiumRiviera Maya,Mexico
- Hotel Contacts
- Extra Info
Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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