Royal Suites Yucatan by Palladium
- What's Included
- All Inclusive Features
This suite is a more exclusive part of the large Palladium Resort. It has all of the elements of a luxury resort that you're looking for. Make sure that you arrange and organize beach side activities ahead of time, as there are sometimes confusion amongst reserving equipment. The food options are OK, with some a la carte restaurants to be avoided. The amenities of this resort are incredible. The spa and gym area are definite areas to check out during your trip.
My husband and I visited the Royal Suites Yucatan again, 5 years after our initial visit. We loved the resort last time but we have only so much vacation time a year and the world is so big.The resort has added a few things since last time we were there. There are now Nespresso machines in the rooms which I loved each day. There appears to be some daily snacks in the mini bars which I could have sworn wasn't the case last time. There are a few different ala cartes than last time as well.One thing did improve. Last time when we had some issues with our room or services, they didn't always get taken care of in a timely fashion. This time we were asked often how things were going and anything we mentioned as a slight problem was immediately taken care of.The resort is going to be undergoing a major renovation in a few months and reopening with a much bigger Royal Suites area which will encompass the sister hotel the Grand Palladium Riviera. I believe all or part of the Royal Suites may be shut down until later this fall. So I would suggest making yourself aware how this may/may not affect your trip before booking. But we had a great time and we plan on returning again to see the new amazing plans that Grand Palladium has for this resort.
What a great Hotel Resort - really everything is amazing- these are not my last Holidays I spent here. The rooms are big and very nice, the food is great and a big thank you to the great people working here and making it to a special holiday 👍💫✨🌈
Traveled with a group of 12 - couples an singles combined.Upscale Hotel - A Lovely Stay Service at this resort was wonderful - staff fully trained to go the extra mile with a smile. Always solicitous of your every need.Spa was beautiful and peacefulShuttle carts at your service throughout night and day with friendly and helpful drivers.The private beach was great and well kept with plenty of lounge chairs. Bartenders there were friendly and knew you after your first day.Private pool area a nice touch with bar and a snack menu all day and also a cook out every day for lunch as well. A challenge to get lounge chairs there because guests come down at 7 or so in the morning to lay out their towels, then leave... and they sit open until the afternoon with no one there. Seems to me there would be a better way to do this. If you leave your towel and you are not there, it should be open for someone else. Spa area beautiful and tranquil. We had an unfortunate situation with our reservation in El Jardin for the Wednesday night Special Chef's dinner with Chef Hernandez. First of all his food was fabulous, done with thought and creativity in the presentation. It being the best dinner of the 10 days we were there. That being said, we lost 6 of our group of 12 due to an associate taking 2 of our group who was staying at our sister Palladium Hotel and letting them join us. On the night of, we were told they could not join us after all, which was extremely embarrassing for all concerned. We were told they could when making the reservation, otherwise we would not have made the reservation and would have dined elsewhere. So, 4 of our group left with the 2 that they would not let in to the restaurant so they would not have to dine alone. The management that evening in the restaurant did not seem to be empowered to back up their associate who took this reservation knowing the situation, which was a shame in that the restaurant was less than 40% occupied and quite empty. This clearly did not have to happen. There are always exceptions to a rule with correct judgement. It dampened our stay a bit and it was an awkward situation the next day seeing as though I was the one who made the reservations for that night with an agent at the front desk, days in advance. I will say Ms. Celia Benito Andres, the Assistant Manager, did meet with me the next day and she was very gracious with good listening skills. I felt confident the situation would be addressed with those concerned.Special thanks to all the staff - Anali our Housekeeper, Luis a server in El Jardin.Israel, Martha, Guadelope, Marco, Daniel, Antonio and many many more.We were there January 28 through February 6th and we all enjoyed the Hotel
We stayed at the Royal Suites in December 2016 and tremendously enjoyed the experience. We got such a warm welcome upon arrival. Got checked in immediately, our room was ready. Roxana took such a good care of us and so did the butler. Ladies at the front desk very efficient. The room was large and very clean. There was a large jacuzzi bathtub and two lounge chairs on the balcony. The amenities were l'Occitane and got replenished daily. There was a bottle of champagne, flowers and a fruitbasket waiting for us. What a welcome. The next night again a bottle of champagne with chocolate covered strawberries. Room service was great. The Palladium resort is very large and it is easy to get lost walking around. The only disadvantage was that the Royal beach is at the very end of the beach on the opposite side of the hotel. So you can walk along the beach or take the shuttle. The balinese beds on the beach are wonderful. There is private drink service at the Royal beach, but the bar is for everyone in the Palladium. The beach has lots of palm trees so it is not hard to find a place in the shade. For lunch time it was just a short walk to the Hacienda restaurant, where the food was excellent. Breakfast in the Jardin restaurant, not too much to pick from, but adequate. Overall a wonderful vacation and yes we will be going back soon. Thank you Roxana and ladies at the front desk and of course our butler.
We had an amazing visit to this resort the last week of January. It was a last trip south for my aging parents and I went along with a friend to help them navigate airports and check-ins, etc. We visited as Palladium Travel Club members. Wow! The service was amazing from start to finish. Gonzalo at the reservations was our first contact. He made certain that we had rooms that were close together, close to the pool, close to the Lobby, and on the ground floor! He arranged that we would have a special dinner night with a cake and musicians. All was perfect when we arrived. We loved our rooms and their location. We were greeted by Jose, our Royal Suites butler, who made certain that all our needs were met. He checked in with us daily and made a special balloon flower for my Mom. We also met with the sweet young lady from the travel club, whose name I can't remember! She made all our dinner arrangements and finalized the plans for the special dinner. She even tried to find de-alcoholized wine for my Mother in Playa Del Carmen (she couldn't find it). Caesar at the new Thai restaurant was our server for the special dinner and he was excellent and so very friendly! We had excellent service at all the restaurants except we were disappointed at the Italian because the employees were so very busy they were running through the restaurant and didn't really have time to give the great service we saw in all of the others. It may have just been an off night for them. During the day we usually sat by the Royal pool and enjoyed the excellent service of all the bar staff there. They even served an awesome lunch of chips and guacamole, chicken and beef skewers, hamburgers, hotdogs, roasted potatoes and veggies. You didn't need to even leave the pool if you didn't want to. We did head out on occasion to other areas of the resort. There was more than enough to do and see in a week and two weeks here would have been lovely. At the Spa, both my friend and I agreed we had our best massage ever. We got a special price for the Zenotrophia massage and it was worth every penny!! The Spa area was very nice and we would have loved to have had time to just spend a day there. The "Royal Guests Only Beach Area" was very nice also. We really enjoyed an afternoon at the "Travel Club Beach Area". We arrived and it was very busy and we couldn't find 4 seats together. The security guard, Ricardo, came to our aid and moved around a number of chairs for us. As we were getting settled in the seats, he arrived again with 4 towels. We laid these on our chairs and started to sit as he arrived with extra little cushions for us to relax on. We couldn't believe the service and the kindness that we felt went way beyond his job description! Finally, I will mention the service of Julio, the POP entertainment fellow for the Royal Suites. He took us on a wonderful tour of the whole property, which really helped us find all the fantastic areas on the resort, including salt water pool, secret pool, travel club area, etc. The Royal Suites offers a menu of activities that Julio makes happen just for you! He will do morning stretching or Yoga with you, or he will take you for archery or shooting. Whatever your heart desires, he will try to schedule. My Dad really enjoyed the shooting and my friend and I had a great yoga session with him. The beautiful setting, complete with wildlife, birds and flowers, and the wonderful service that was second to none, made this best resort I have ever visited. Thank you to all the staff that I have not mentioned by name. You made this a wonderful experience for my parents, who now have this beautiful memory, and you have guaranteed that I will return and bring friends!!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 24-hour all-inclusive
- All meals and snacks
- Dinner can be a la carte (reservations required, dress code in effect)
- Unlimited international and domestic brand drinks & house wine
- Non-motorized water sports
- Daily activities
- Nightly entertainment
- 130 suites
- 1 exclusive restaurant
- 2 bars including swim-up bar
- 1 adults only pool
- Hot tub
- Spa (fee)
- Private check-in
- Towel and waiter service
- Private lounge
- Concierge service
- Free WiFi
- Exclusive beach area with waiter service and Bali beds
- Butler service
Royal Junior Suite includes:
- 1 king or 2 double beds
- A/C and ceiling fan
- Full bathroom
- Hot tub on terrace
- Satellite TV
- CD/DVD player
- DVD menu
- Mini-bar restocked daily (drinks and snacks)
- Hair dryer
- Alarm clock
- Iron/ironing board
- In-room safe
- MP3 dock
- Pillow menu
- Aromatherapy menu
- Turn down service
- Max occupancy 4
Royal Suite has same as above, with: king bed, hot tub on terrace, living room and sofa bed.
Royal Mayan Suite: same amenities as Royal Suite with terrace over a lake, jetted tub and Mayan shower (outside).
Honeymoon Bonus - Complimentary gift in room upon arrival, Free room upgrade subject to availability and Late check out (subject to availability). Proof of marriage is required at the time of check-in. Up to a max 2 months of marriage.
Stay at 1 play at 4 - Guests have full access to the facilities of the neighboring Grand Palladium Colonial Resort and Spa, Grand Palladium Kantenah Resort and Spa, and Grand Palladium White Sand Resort and Spa.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Royal Suites Yucatan by PalladiumRiviera Maya,Mexico
- Hotel Contacts
- Extra Info
Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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