Royal Suites Yucatan by Palladium
- What's Included
- All Inclusive Features
This suite is a more exclusive part of the large Palladium Resort. It has all of the elements of a luxury resort that you're looking for. Make sure that you arrange and organize beach side activities ahead of time, as there are sometimes confusion amongst reserving equipment. The food options are OK, with some a la carte restaurants to be avoided. The amenities of this resort are incredible. The spa and gym area are definite areas to check out during your trip.
My wife and I stayed here June 2017, after our second day, we were already talking about coming back with our teens for Spring Break. Then little things started happening that were annoying. First we receive notice on the door of our Mayan Suite that they would be spraying our room for insects, which obviously did no good because 2 days later our mini bar was covered in ants. on day 3 we were held hostage by the vacation club, told an hour and walked out 2 hours later, only because I left the guy there talking. But the last straw was on Thursday night, My wife and I were having our anniversary dinner at O Paseo, the brazilian restaurant. There is a vendor on site called Photo Pro, one of their photographers comes in to the table next to ours and does a photo shoot with the family next to us, took over 40 photos in about 10 minutes. The flash constantly going off in our faces gave me a migraine and I ended up having to leave and did not even get to enjoy my anniversary. I said something to the supposed manager of O Paseo and he said there is nothing he could do about it, the customers paid for the service. So in other words, one family can ruin the evening of everyone else in the restaurant, simply because they buy something from another vendor (no affiliation with Palladium). The Mayan Suite was OK, AC was not good, the aforementioned ants. would have preferred one of the suites with the hot tub on the balcony.The food was mediocre at best, little to no seasoning used, most things had very little taste. Dont waste your time with the Steakhouse, the quality of meat down in Mexico is poor. the meat was extremely tough and once again little to no seasoning. The buffets were the same every day , while there was a wide selection of food, no taste.While I will be going back to the Riviera Maya with my kids, I don't think it would be with Palladium again.
Fabulous family time. 13 traveled together. Staying in the Royal Suites all in bldg 70 was a great location. Lucy, Antonio & Helio in the lobby bar made our stay! Also, Alberto became our personal driver and was fantastic. Look them all up if you go. Will go back after all the remodeling takes place. The spa & Royal Beach were my absolute favorite. Room service food not the greatest. Pools developed a green film in the water which turned our suits & hair green😳. Not sure what that is all about. All in all, wonderful time. Wish it wasnt an hour from the airport.
Amazing landscape! They have flamingos!! Amazing rooms with hot tub! Very personal and caring resort! No kids! Great food by the pool for lunch and beautiful beach! Great cocktail service on the beach. If you are a shell collector, this is the place to be! El Jardin is very accommodating to your food choices, order extra lobster!
The Royal Suites Yucatan is a gem within the all-inclusive world. From check-in to check-out, we truly felt like a part of the Royal Suite's family. We travelled with a fairly eclectic group ranging from mid-40s to mid 60s, and, within that group, we had married couples, friends, mothers, sisters. As return guests to Royal Suites, we knew they would strive to accommodate the diverse needs and interests of our party and we were absolutely correct.Check in was flawless and Roxana was so proactive when it came to granting special requests for rooms and amenities. Of all the resorts we've visited, this Royal Suites in my favorite in terms of overall room and resort setup. I really appreciate that Royal Suites hasn't fully embraced the completely open floor plan concept that many others seem to love. It's so nice to have a little more privacy in a larger more segmented room. Another benefit is noise control. In the suites, you don't hear anything when the bedroom door is closed....no slamming doors, conversations, etc. The beds were great, too; they weren't the rock hard slabs we've grown accustomed to seeing, but rather medium firmness pillow tops. Everyone who attends to the rooms does their best to work around vacationers' schedules and we appreciated that. We appreciated the time our butler, Rafael, took to make sure we were comfortable. We loved the overall setup of the grounds as much as we did the rooms.The Royal Suites pool is in the center of all the buildings and it was a wonderful place to meet, talk, drink....all the good stuff. The gentlemen who work at the pool are absolutely extraordinary. Luis, Mario, Demetrio, and Daniel are beyond amazing. I honestly do not know how these guys kept everything and everyone straight, but they did with enthusiasm, kindness, and at times, infinite amounts of patience! Speaking of great places to meet, the lobby provided that space for us in the mornings. When we visited Royal Suites last, the lobby was under construction. This trip, it was a wonderful place to begin, end, or plan our days while we enjoyed amazing drinks and service from Lucy, Ana, and Antonio. The coffee drinks are scrumptious and I liked how you could adjust their makeup from early morning (sans alcohol) to mid morning (con Bailey's) to later in the day (con Bailey's y Jameson), if so desired :) On our last night, the bar staff surprised one of their frequent return guests with a lovely birthday cake-- it's this kind of attention to detail that sets Royal Suites Yucatan apart from the rest.I really thought the food was outstanding. I'm not a gourmande, but some of the people in my group were. El Jardin is a great private restaurant and we ate many breakfasts and dinners there. The Chef's Tasting Menu was a real treat for us. It gets really, really hot in that restaurant, though, especially when the grills are going, so dress accordingly. We had a couple of nice meals outside of Royal Suites and we were absolutely dazzled by the off-the-menu Japanese dinner. We attended the Hibachi and that was great showmanship and decent food, but the food on our return visit was some of the finest Japanese food I've ever had. Oscar is a truly gifted chef and Angel, our waiter, made such thoughtful suggestions and was hyper attentive to our needs. We really enjoyed many parts of the resort, but none as much as the ones I've mentioned above. The Royal Suites beach is beautiful. The service was decent but not extraordinary. If you go into the ocean, be on the lookout for a 3-5 wide foot expanse of rocks as you enter. If you just take a few minutes to assess your entry, you'll find a few spots where a well-timed leap can send you safely over the rocks. The ocean is beautiful and once you figure out your entry and exit, you'll enjoy your time in it even more.The Royal Suites Yucatan is my favorite vacation destination. They have all the amenities of the other big resorts, but the staff is what sets Royal Suites heads-and-shoulders above everyone else. Even within the Palladium family, Royal Suites Yucatan provides a model of what exceptional customer service is; we didn't see anything close to that level in Royal Suites Punta Cana last year. The upcoming remodel is so exciting, but I really hope Royal Suites Yucatan keeps the boutique feeling about the Royal Suites. We absolutely love Royal Suites Yucatan and we look forward to future visits.
I was looking at the palladium company on google for Mexico, DR, and Jamaica and the Royal Suites Riviera Maya had the highest rating. So, we decided to stay there instead of the other locations. I stayed at this resort from Oct 17-21, 2016. The forecast showed rain the whole week, but it only rained a couple times. October is supposed to be their low peak season, but it was still very crowded. We used USA Transfers to and from the airport. It was an hour ride each way and $65 per person round trip. The driver stopped at a taco stand so we could get some tacos before our departing flight; that was real kind of him, thank you! Our flight didn’t get in until 3pm, so we got to the resort around 5:30-5:45pm. I wish we had a morning flight because majority of the day was gone by the time we got there. PROS:-Check in/check out was smooth and easy, only took a couple of minutes-they give you a welcome drink during check in, they gave us a purple martini and it was delicious -mini bar stocked with water, beer, soda, coffee, 4 bottles of alcohol from vodka to tequila to whiskey to rum, they had wine bottles, but you had to pay for those-I love the jungle feel of the resort; the wild animals are a great touch -every time they cleaned the room, they made a new cute animal towel on the bed-pillow menu is great, the memory foam pillow was amazing, I wanted to take it home-house shoes and robe was a nice touch-Jacuzzi was great, even though it took a while to fill the tub-bed/mattress was comfortable!-Riviera had the best buffet for lunch and breakfast, didn’t try their dinner buffet, they had soooo many options for international eats-royal bar by the pool was great. Drinks were plenty strong, if you wanted a double shot, all you had to was ask-loved the royal section of the beach, but get there early if you want a bali bed because they get taken quickly-Riviera and colonial pools were huge and waiter service only took a few minutes, try the palladium club Riviera drink, it taste like an otter pop with alcohol, so good-loved the carts that took you from place to place, if you’re at a hotel lobby, carts come fast, but if you’re at nightly entertainment or at the royal section of the beach, you will be waiting awhile-fire show/white party was great!! I had fun-loved having the option to have lobster at any a la carte restaurant-was able to use the other 4 hotels in the resort at no additional cost, including bars, pool, restaurants, buffet-spa entry was free for royal guests if you were just using the pools and lazy river, the hot tubs were big and the one with the fountain was beautiful-premium liquor at royal bars only jack Daniel’s, crown royal, grey goose, they have Remy martin and Hennessey and don Julio but you had to pay for those -el jardin dinner & breakfast was good, if you ordered from the menu only-punta Emilia was so romantic! It was huts set up on the beach. That was my favorite restaurant. The food was sooooo good!!!!-different nights vendor set up in the court yard area at riviera and the colonial, they are overpriced you have to haggle to get a somewhat decent deal-no towel cards when going to the beach or pools which was nice not having to worry about that-house cleaning did a couple turn down services without us having to ask -the palladium app was helpful as far as maps and location of entertainment and restaurants -no bug problems in room-collectivo (bus) outside the resort takes you to Akumal, Tulum or playa Del Carmen CONS:-rooms at the royal hotel are worn down and are in dire need of upgrades and renovations, mold, rust, broken pieces coming off everywhere-very irritating that barely anyone at this resort spoke English, every time we had a question they would just stare at us and had no idea what we were asking-el jardin breakfast buffet was atrocious, it was extremely small and the food was stale and old. You can tell it had been sitting out all morning. Do yourself a favor and order from the menu or go to the Riviera buffet, considering this is the royal’s only restaurant, I was disappointed, I had an omelet made for breakfast and there was an egg shell in it -the royal lobby bar wasn’t good to me. The drinks I had been getting at the riviera pool were made differently at the royal lobby bar, they were very weak I had to ask for shots in the drink and a shot on the side, if you don’t ask for premium alcohol, they will not use it, they will use cheap liquor-if you are at the royal section of the beach or spa or nightly entertainment at the beach, you will have to wait for a cart, they don’t come as quick as they do when you are at a hotel lobby, we walked from the fire show back to our room because the cart never came, and we walked from royal section of beach to kantenah lobby because again the cart never came-it was very inconvenient to not have waiter service at the beach, the royal section beach bar was close but if you are at Riviera or colonial part of the beach, you have to walk all the way to the pool bar to get a drink-the colonial was supposed to have a 24 beach bar but when I went out there around 9 I didn’t see the bar, I guess it was down for construction-I made dinner reservations for the Brazilian restaurant and punta emilia for 6 pm, I got to both restaurants on different nights and they weren’t even open yet so we had to wait, why is the lobby making dinner reservations during times the restaurants aren’t open? They should know the dinner times by now-room service food was not good, one night we got lobster and it was boiled and the butter sauce was gross, we also got a hamburger, sushi, fries, nachos, all of it was disgusting-every time we had room service, they told us to put the plates outside the door, but no one came, we would leave in the morning for breakfast and the plates would be sitting outside with bugs on them-the house wines and champagne they give for free are also nasty as well, they need to upgrade their food and beverages at this resort-took too long to fill up the jacuzzi, we only used it once because it was such a hassle to clean and fill up with water-when we called for butler service, no one ever answered, and the couple times someone did answer they kept transferring us several times to the point where we just hung up and did the task ourselves-at check in they give you a list of things you want to add to your room like pillow menu or adding drinks in the mini bar, we asked for 5 dos equis she said they would be delivered the next morning and of course they weren’t, we had to get them from a worker walking around with drinks to refill the min bars in each room-no elevators at this resort, so if you aren’t able to walk up and down the stairs, ask for a 1st floor room-they turn off your patio light at around 11pm every night which was extremely annoying!-they also turn off you’re a/c any time a door is open, front or patio-the reviews said aromatherapy was included in the all-inclusive package, but I went to order two scents and she said they were $5/each, did this recently change? Who knows…-the bathroom had double sinks, but the 2nd sink was clogged and the water was not draining, like I said the hotel needs upgrades-the hotel needs to make it more clear exactly what is all inclusive and what is not so there is no confusion-entertainment was not that great during the day or at night, they said, “riffle shooting” from 11am-12pm but it was really bow and arrows, I was upset because this is very misleading-they need more activities at the pools, especially royal pool, entertainment was extremely boring at this resort-royal pool is really small and gets crowded fast, we only used it once, we were mainly at the riviera and colonial pools-I am only 24 and it looked like we were the youngest people there, everyone else looked 40 and above- if you plan on going off the resort or taking the collective, USE PESOS they will rip you off in USD, it should be 17 pesos equals $1 USD but they do it about 14 pesos equivalent to $1 USD-I was looking at the reviews here prior to booking this hotel and a lot of people said they were given chocolate covered strawberries, candles, and rose petal decorations in their room for free without asking, all we got was honey sticks and nasty chocolate squares. I messaged them before I arrived to inquiry about these reviews and I was told by Rosa they only do that for repeating guests. Dont you think you should do that for first comers to keep them coming back??! Not all of them were repeat visitors, some were first timers like myself. -I told them prior to arriving it was my 4 year anniversary and apparently they didn’t care because they did NOTHING to make this trip special for me and my partner-you have to show up early at the royal section of the beach if you want a bali bed, anyone can use the bali beds in the royal section because no one checks wrist bands, that was very annoying and unfair considering we paid extra to have this service- only got wifi in your room or lobby, not anywhere else. If I ever came back to this resort, I would stay at the Riviera. The food, drinks, pool, and service were way better than the Royal Suites. Why pay extra for what they call luxury service and upgraded amenities when you get the same service at the other hotels? The only difference between the other hotel rooms and the Royal Suites rooms is the Jacuzzi on the balcony. I just didn’t feel the 5 star services some are speaking of in the reviews below. Butler service was nonexistent, nothing special done to exceed our expectations, and the resort is rundown and old looking. This resort doesn’t look like a 5 star resort nor do they treat you like you’re at one. I guess reading the reviews before travel made me set a high expectation for this hotel that wasn’t met. I won’t be wasting unnecessary money coming back to the Royal Suites Yucatan. I don’t even know if I will go to another Palladium resort.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 24-hour all-inclusive
- All meals and snacks
- Dinner can be a la carte (reservations required, dress code in effect)
- Unlimited international and domestic brand drinks & house wine
- Non-motorized water sports
- Daily activities
- Nightly entertainment
- 130 suites
- 1 exclusive restaurant
- 2 bars including swim-up bar
- 1 adults only pool
- Hot tub
- Spa (fee)
- Private check-in
- Towel and waiter service
- Private lounge
- Concierge service
- Free WiFi
- Exclusive beach area with waiter service and Bali beds
- Butler service
Royal Junior Suite includes:
- 1 king or 2 double beds
- A/C and ceiling fan
- Full bathroom
- Hot tub on terrace
- Satellite TV
- CD/DVD player
- DVD menu
- Mini-bar restocked daily (drinks and snacks)
- Hair dryer
- Alarm clock
- Iron/ironing board
- In-room safe
- MP3 dock
- Pillow menu
- Aromatherapy menu
- Turn down service
- Max occupancy 4
Royal Suite has same as above, with: king bed, hot tub on terrace, living room and sofa bed.
Royal Mayan Suite: same amenities as Royal Suite with terrace over a lake, jetted tub and Mayan shower (outside).
Honeymoon Bonus - Complimentary gift in room upon arrival, Free room upgrade subject to availability and Late check out (subject to availability). Proof of marriage is required at the time of check-in. Up to a max 2 months of marriage.
Stay at 1 play at 4 - Guests have full access to the facilities of the neighboring Grand Palladium Colonial Resort and Spa, Grand Palladium Kantenah Resort and Spa, and Grand Palladium White Sand Resort and Spa.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Royal Suites Yucatan by PalladiumRiviera Maya,Mexico
- Hotel Contacts
- Extra Info
Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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