Royal Suites Yucatan by Palladium

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Our Opinion

This suite is a more exclusive part of the large Palladium Resort. It has all of the elements of a luxury resort that you're looking for. Make sure that you arrange and organize beach side activities ahead of time, as there are sometimes confusion amongst reserving equipment. The food options are OK, with some a la carte restaurants to be avoided. The amenities of this resort are incredible. The spa and gym area are definite areas to check out during your trip.


Overview
The adults-only, all-inclusive Royal Suites Yucatan by Palladium is ideal for couples looking for a romantic getaway or a destination wedding or honeymoon. The resort has eight freshwater and salt water pools and private beach access, as well as an on-site spa, fitness center and tennis courts. Its 130 rooms are colonial-style and include junior and full suites and come with such amenities as a Jacuzzi, bathrobe and slippers, electronic safe, satellite TV, mini bar, tea and coffee maker, iPod docking station pillow and aromatherapy menus, and the exclusive "Palladium Mattress" by Memory Foam. The five-star resort also provides nightly turndown service and a butler service, and has several restaurants and bars on-site.

Location: 20 minutes from Playa del Carmen on the Caribbean Sea. 80 km from Cancun Int'l Airport.

tripadvisor Traveler Reviews
  • 2keys1trip : Exeter, Canada
The Husband's Favourite!

My husband is a self-described "not a beach person." So saying, he loved this resort and it's beach and the pool and the food and drinks and gym and spa and the beautifully appointed Mayan Suite with excellent WiFi. After years of reluctantly accompanying me to Caribbean destinations this is the one he wants to return to - and he has never suggested returning to any before. I guess all I can say is that this large resort (comprised of a number of smaller resorts catering to different demographics) just has it all. We felt pampered. We felt appreciated. There was tremendous attention to detail and it was all just perfect. The beach is fabulous. Long and wide and offering both sun and shade. We stayed at The Royal Suites and had an exclusive beach area which we really appreciated. Our server went above and beyond for us. I actually get a kick out of listening to my husband wax poetic about this resort. We WILL be back. However, as a heads-up, The Royal Suites area will apparently be closed for the 2018 winter season for new construction and updating.

  • walter1414 : Carlisle, United Kingdom
Not the best

Stayed hear for two weeks and have just returned and I have to say I don't think we would go back. The Good bits free transfers from the airport was very good and the staff were excellent and the swimming pools were fantastic but they allow the kids at the swim up bar and serve the non alcoholic cocktails and they were throwing them over each other and throwing the plastic glasses into the pool and others were trying to swim with the glasses in there hand no way more drink in the pool. Now the bad bits most of the food in the restraunts was not to a good standered in fact the onli good restraunt was the Tye very good food well done to Brenda and Omar, the room was not what we were expecting as guests of RS members no Views and when complained were to we were in a jungle what did we exspect well better customer relations would help but never mind I was in the jungle what did I exspect.

  • S L : New York City, New York, USA
A wonderful stay - and a wonderful wedding

I am reviewing this late as well... First off, our wedding coordinator was Elsa. She was lovely. Second, when we arrived, Martha greeted us and made our reservations. Martha with TRS reception is a GEM. She is amazing. There is a TRS driver whose name escapes me, he likes to do origami - he is great! I can't believe I forgot his name...We were lucky enough to be bumped up to first class on the way down (I hope it happens again one day... le sigh). We were given complimentary champagne, but I do not know by whom. We took our luggage with us to the room (we were very nervous because it had all the wedding tip money inside!).Free room service which was nice... We got the lobster at the restaurant. Actually I liked the lobster at the steakhouse with a lot of butter. We never ordered lobster in room service. We ordered room service sushi (not good) and room service tapas (it was okay, but a bit fatty).The buffet was all right - TRS special restaurants were closed while we were there I believe. The Thai restaurant and the Japanese restaurant (not the hibachi section) were actually very good I was surprised! The steak at the steakhouse - Cowboy is all right. Short Ribs were actually good too.We had a lovely waiter at the Japanese restaurant who made us a paper napkin rose. I do not remember his name.I think Guillermo at Rifle Shooting was so great! Archery was all right. It was hard. Rifle shooting was a lot of fun - our highlight. Guillermo at the Italian restaurant was also really nice. At the Italian restaurant, the steak is good, but I don't think I liked the other things. The buffet at the Italian was surprisingly good.We had our rehearsal dinner at La Adelita. It was so delicious! I was really happy.The Spa is really, really nice. The pool at the Spa is colder than the big general pool everyone has access to. The big general pool was so deep! I enjoyed the little sandwiches and the fruit drinks at the Spa. We did book an adult only night at the Thai restaurant. We did get back one night and there were rose petals and chocolate covered strawberries! That was really lovely. When we arrived in our room there were little appetizers and a fruit basket. It was really nice. There was a TRS butler (a woman) who helped me into my wedding dress. I forget her name! I'm so sorry. TRS butlers are great - they do everything!The International show was the only show we saw... it was interesting. You can tell the people in the show work really hard.Mateo and his brother (can't remember his brother's name) are so kind (the drivers for TRS? Not sure...). There were little chocolates and honey for the turn down services. And towel animals! We tried to tip two dollars every night but we started running out of money...It was a nice stay. We will go back!

  • :
A complete dream

A bit late with the review to be completely honest just feeling down when got back from the most wonderful holiday ever! Coming from the UK it was a long flight but when we got to the Royal Suites it was like we were Royalty. Seen immediately to sort our keys and given the briefing about the resort. We were given complimentary cocktails by the lovely Lucy who we got to know well! We had our luggage taken to our room and were left to sort ourselves out. With 7 hours difference in time we thought we'd just go to our restaurant to have something to eat. We were up early and went for breakfast at our restaurant greeted by Ana who had such a warm welcome and we decided to eat inside which was the only time we did as having breakfast outside in England isn't really an option! We took up our positions on our comfy sun beds and soon had fabulous fruit kebabs served. Mario and Diego served us drinks round the clock and Heindrick served behind the bar. These guys are amazing and are so attentive and work so hard! Victor came round offering the Spa which we went to twice. I had a 80 min massage and then a massage and facial which took about 20 years off! Such a relaxing place to go and chill out with lovely fruit based cocktails! We took the cart to the beach a few days and had the cabana beds where we had the lovely Fernanda serve us, she was always smiling and laughing, such a joy to have around! Our lovely concierges Javier and Paola were amazing we got to book the adult only nights at the restaurants and one night we got back to our room and there were rose petals leading to chocolate covered strawberries and a bottle of bubbles I asked her why and she just said "because". Such wonderful people! The restaurants were fabulous, loved the teppanyaki show. Couldn't fault any other restaurants the food was amazing! The show guys really produced a great show they work really hard rehearsing during the day! Being English the wildlife was amazing and I was very naughty and hand fed the raccoons at the beach restaurant! The birds no Coatis were fabulous and we had a rather old Coati around our block who was very riendly. I have to say I've only had three trips to Mexico unfortunately due to it being so expensive to go there but this place is second to none I hope at some point to return its paradise! I probably haven't mentioned all the people in the Royal Suites including the lovely cart drivers but every member of staff at each hotel are fabulous! I can't recommend The Royal Suites enough!

  • curlycolby :
Wonderful place and staff!

We stayed at the Palladium Royal Suites for 10 days, long enough to try most of the food options and get very familiar with all the places within the Palladium complex. The staff everywhere were professional, friendly, and kind. The facilities and grounds were clean and beautifully cared for, even though they are apparently getting ready to renovate. Being able to get a ride whenever we wanted was a definite plus to staying in the Royal Suites, as was being able to use the spa. The food at the buffets was not good, but the a la carte restaurants were very good for the most part. Having the exclusive use of the "Royal Beach" was wonderful, as it was quiet and the service was lovely. If you are coming here without children and want to get away from the sounds of children for a while, this is the way to go. Then you can walk around the rest of the complex where there are families if you are ready for more energetic surroundings. I would return in a heartbeat and would highly recommend Palladium Royal Suites.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 24-hour all-inclusive
  • All meals and snacks
  • Dinner can be a la carte (reservations required, dress code in effect)
  • Unlimited international and domestic brand drinks & house wine
  • Non-motorized water sports
  • Daily activities
  • Nightly entertainment
  • 130 suites
  • 1 exclusive restaurant
  • 2 bars including swim-up bar
  • 1 adults only pool
  • Hot tub
  • Spa (fee)
  • Private check-in
  • Towel and waiter service
  • Private lounge
  • Concierge service
  • Free WiFi
  • Exclusive beach area with waiter service and Bali beds
  • Butler service

Royal Junior Suite includes:

  • 1 king or 2 double beds
  • A/C and ceiling fan
  • Full bathroom
  • Hot tub on terrace
  • Satellite TV
  • CD/DVD player
  • DVD menu
  • Mini-bar restocked daily (drinks and snacks)
  • Coffee-maker
  • Hair dryer
  • Alarm clock
  • Iron/ironing board
  • In-room safe
  • MP3 dock
  • Pillow menu
  • Aromatherapy menu
  • Turn down service
  • Max occupancy 4 

Royal Suite has same as above, with: king bed, hot tub on terrace, living room and sofa bed.

Royal Mayan Suite: same amenities as Royal Suite with terrace over a lake, jetted tub and Mayan shower (outside).

Honeymoon Bonus - Complimentary gift in room upon arrival, Free room upgrade subject to availability and Late check out (subject to availability). Proof of marriage is required at the time of check-in. Up to a max 2 months of marriage.

Stay at 1 play at 4 - Guests have full access to the facilities of the neighboring Grand Palladium Colonial Resort and Spa, Grand Palladium Kantenah Resort and Spa, and Grand Palladium White Sand Resort and Spa.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Royal Suites Yucatan by Palladium
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
The Royal Suites Yucatan by Palladium
Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.