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Royal Suites Yucatan by Palladium

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Our Opinion

This suite is a more exclusive part of the large Palladium Resort. It has all of the elements of a luxury resort that you're looking for. Make sure that you arrange and organize beach side activities ahead of time, as there are sometimes confusion amongst reserving equipment. The food options are OK, with some a la carte restaurants to be avoided. The amenities of this resort are incredible. The spa and gym area are definite areas to check out during your trip.

The adults-only, all-inclusive Royal Suites Yucatan by Palladium is ideal for couples looking for a romantic getaway or a destination wedding or honeymoon. The resort has eight freshwater and salt water pools and private beach access, as well as an on-site spa, fitness center and tennis courts. Its 130 rooms are colonial-style and include junior and full suites and come with such amenities as a Jacuzzi, bathrobe and slippers, electronic safe, satellite TV, mini bar, tea and coffee maker, iPod docking station pillow and aromatherapy menus, and the exclusive "Palladium Mattress" by Memory Foam. The five-star resort also provides nightly turndown service and a butler service, and has several restaurants and bars on-site.

Location: 20 minutes from Playa del Carmen on the Caribbean Sea. 80 km from Cancun Int'l Airport.

tripadvisor Traveler Reviews
  • jktran88 : Newport Beach, California
Would definitely return!

Hubby and I stayed here for 1 week in Jan. Checkin: about 20 mins. We arrived at 10am and were lucky that a room on the 3rd floor is available. We were told that our room would be ready within 20 mins, so we walked over to the bar, had some snacks and cocktails, and within 20 mins they handed us our room keys and off we went to our room.Room: lovely, especially love the hot tub on the balcony, used it every single day. Housekeeping was very efficient and did a good job everyday. Fridge was refilled daily, we never had to ask because it just get refilled automatically. Such a good job. Beach: absolutely stunning. Although it's a little chilly in January but there's still people in the water. My husband swam in the ocean everyday while there. We always go to the Royal suites section on the beach because it's close to the Royal beach bar. Aside from alcohol, they also have sandwiches, ice cream, coffee machine, fruits.Pool: we didn't use the pool at all because the water was cold due to it being January. The Royal pool is not very big but peaceful. If you want more lively environment go to the riviera main pool, and if you want even more lively (but with lots more kids running around ) then go to the colonial/katenah main pool. Spa: we didn't use it but it looks nice. Royal suites guests get to use the hot tub and pool at the spa for free. Resort: extremely huge and we love it! You will never be bored. There's always something to do and see. Very beautiful, lots of trees and wild life. The first 2 days we kept getting lost, but after 2 days we learned all the routes and shortcuts and it's actually very easy to navigate and if you walk along the beach it's faster. We never had issues with taking the Royal cart that takes you around, just go to any main lobby and they will call for a cart for you. Food: first, food is very very subjective. Second, when going to an all inclusive, i can't have the same expectations as I do when in my home country of USA. Here, the resort try their best to accommodate everyone, and we all know it's impossible to please everyone. The first night we ate at El jardin which was good, had steak and lobster. Keep in mind that this is not main lobster where it's juicy and succulent. The lobster here is more dry and harder to pull off the shell, but it's still delicious, and we ate it almost every night while there. Room service also has lobster so if you are too tired and just want to stay in for the night, just order room service. The only other a la cart we try was the teppanyaki which was actually pretty good, and fun. The rest of the nights we either order room service or go to the buffet. Service: always polite and helpful. I feel bad but I don't remember anyone's name so I can't give a shout out to any of the wonderful folks that work there. Gratuity: we tip the bellman, tip at every meal, tip after a few drinks at the bar, tip each day for housekeeping, tip everytime we order room service, tip when we get a ride on the cart. I know gratuity is already included but it's such a small amount to us but makes someone else so much happier and they give us such wonderful service. Overall, yes I would definitely come back!!

  • KevinandAudrey : Indianapolis, Indiana
Amazing Resort..!!

First thing you will notice in The Palladium Resort is the Beauty and cleanliness of the resort grounds and landscaping..!!There are many quiet waterways separating all of the resort areas with small wood walking paths that cross these canals and wooded areas.I believe there are 5 main areas to this resort on more than 50 acres of beech front property. >> Remember the resort is very large, most everything is within 5 to 10 minute walk or golf cart shuttles. We did love walking thru the resort and seeing the sights, we were still finding new things on our 7th day. Some things / places are not advertised as to keep them more private, just ask..>> Very Important…. There are very quiet peaceful areas, private exclusive areas, normal areas, there are full on party areas and… areas great for family’s with children. This place has something for everyone..!! (This goes for the pool areas also…) The buffet restaurants are all fresh and very well stocked. The a la carte Restaurants are all very good… No, not 5 stars Big City quality, … come on everyone… But they all serve very fresh, very delicious foods from all countries. The restaurant staffing is always friendly, courteous, and helpful.> We had a difficult time understanding the differences between the rooms and areas of the resort while on the internet… > The resort has 3 types of room’s available (Mayan suite, Suite, and Jr. suite) the difference (lets say in the Jr. suites) is in the area the suites are located, as the rooms inside are similar, so,… there are Jr. suites all over the complex. The Suite and Jr. Suites are mixed in the same buildings, the Mayan Suites are single 1 story bungalows backed up to the resort water canals. We stayed in a Jr. suite at/in the Royal Suits of Yucatan. This area was all adult, an exclusive private area in the resort, priced higher, and included way more amenities and options… And … had a staff catering to you at all times!We could have stayed at the Colonial or White Sands areas for considerably less money. We would have enjoyed our stay at any of this Resort area’s…>> The Royal Suites of Yucatán is a private exclusive area that is adults only (a small island in the resort area surrounded by water).This area has its own bar(s), pool and restaurant the el Jardin. You have access to all premium alcohol, you can also order lobster at any time, even to your room at no charge..!! If you need anything at any time just call and it is taken care of.The service at the Royal suites is the best available on the resort property and your wrist-band is recognized and respected by all of the resort staff everywhere.There is a shuttle staff on call 24 hours a day “Alberto” is awesome and will make your stay great..!! He is fun to talk with, sincere, and has a way of making everyone feel special during their stay!If we mentioned our dinner reservations during a conversation (some times he (Alberto) would ask while driving past in the small shuttle cart) he would be waiting at our building 15 minutes prior ready to take us there, this guy is awesome! The staff in the Royal Suites Lobby… especially the bartenders at the small private bar were personable and fun to hang out with.>> The beach has a large clean, soft and sandy area 300 yards long, this clean beach area vanishes into anawesome long rocky beach area with larger crashing waves and a built in salt water pool at the shoreline with a bar. One very nice feature of the beach is its diversity and the abundance of shade back off of the shore line under the palm trees.We have been staying at all inclusive resorts for almost 15 years, I found this resort to be way above the average in quite a few ways and it will be one we return to.

  • Mooshy_choosky : Waldshut-Tiengen, Germany
Great resort, lovely people

My husband and I have stayed in the past at Palladium White Sands. During the winter holiday 10th-26th December we decide to "go royal".What are the extras:Better food - serrano ham and much better cold cuts in the morning, lobster w/o charge at dinner; more variety of fruitsA la carte breakfastReal fruit juices - no sugar addedLovely atmosphere in El Jardin restaurant 4 bottles of alcohol per room- tequila, rum, votka and whisky (big bottles) per weekBetter seats for the nightly showsBali beds in an area reserved for RoyalsFruits delivered at the beach each morningTaxi service through the resortWell, this is what I can rember now!We once tried the buffet restaurant in the morning in Colonial - my God, it was like Grand Central Station. Do not get me wrong. Loads of food and quick service, but full of kids (not very quiet) and people. There was a line of at least 20 people just to get in.The El Jardin offered us a much more relaxed atmosphere.The food was good - the restaurant that disappointed me the most was El Dorado. We book twice there and each time our steaks were overcooked- to the point of not being able to chew the meat. They weren't organised at all. We got the wine very late, or not at all ( I had an opened bottle from the previous night)Highlights: Suomptuori, La Lola, Adelita, the Thai restaurant, Ribs&more, the Brasilian restaurant. To avoid- El dorado and unfortunately Punta Emilia - the food is not what it used to be back in 2012/2013.The waiters do a great job. I do not know how the guy from La Jarra can make it. He was working non stop, making every cocktail that we wanted - even if not on the menu. So thumbs up! Great guy - sorry I forgot his name...The concierge was always very friendly and helpful.Room service okCleanliness okEvery day we got new arrangements made out of towels If you choose Royal, you must bring along some mosquito spray, as at dusk & dawn they are really biting I would recomend Palladium anytime and next time in Mexico, it will be with them

  • Luke-Nesbitt : Vancouver, Canada
Dismal service not worth the money

My Girlfriend and I stayed 5 nights in one of the Royal Mayan Suites.The suites are have lots of space, large bathroom and an outdoor shower which is kind of cool. The terrace opens onto the lake where you can tie up a canoe. There are a variety of restaurants you can choose from, I recommend making reservations. The Royal Suites restaurant is the only one where you get the “Royal” treatment. We went to two other restaurants during our stay and the service was terrible to say the least, far far from the “royal” treatment I paid for. The service was very slow, to the point where I ended up pouring our own wine. At both restaurants other tables were given bread but we did not receive any.The spa is very nice, my massage left me hurting more after than when I went in however. The resort itself is beautiful, and huge. As a royal guest you have access to private shuttles that are on call 24/7, this feature is very nice to have, as the resort is huge.We had terrible service in the restaurants and issues with our room, the hotel did nothing to repay or make things right. I defiantly did not feel like Royalty nor did it feel like I was in a ***** resort, more like a **. I do not recommend this hotel, a huge waste of money for what you receive.

  • Hoagggie : New Jersey
Very Nice Resort

Visited 2nd week of November and traveled as a couple. Active mid 50's. Resort was clean and we kept. Staff was attentive and friendly for the most part. Many have written sterling reviews so I will just touch of the few areas that kept me from giving this resort 5 stars. First going in we new this was a big resort, and we would be doing alot of walking so no complaint, but in the evening (8-11pm) is sometimes took up to 20-30 minutes for a cart. No fun when your tired and looking to catch a show. Also the entertainment/ nightlife was a bit dull. This is an adults only section of the resort. How about a piano bar or something that we don't have to travel the span of the resort for. Lobby bar was nice, but limited seating and very quiet. Food was hit and miss. Not that impressed with any of the restaurants and we ate in most. Italian was not good. Pasta overcooked and slowwww to come out. took over an hour to take our order and another hour for food to come out of the kitchen... and it was cold when it arrived. Steakhouse was ok, but don't expect Delmonicos. Mexican beef lol. El Jardin was limited. Had to call 3 times to get the mini bar stocked as requested after filling out form with all the details when we arrived. Beach was great and Mayan suite was very nice. Loved the porch to sit out on for a cigar and pre dinner chiller. Suggest a coffee bar and possibly a sub sandwich station in the buffet. Met some real nice people and enjoyed the stay. Might return

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 24-hour all-inclusive
  • All meals and snacks
  • Dinner can be a la carte (reservations required, dress code in effect)
  • Unlimited international and domestic brand drinks & house wine
  • Non-motorized water sports
  • Daily activities
  • Nightly entertainment
  • 130 suites
  • 1 exclusive restaurant
  • 2 bars including swim-up bar
  • 1 adults only pool
  • Hot tub
  • Spa (fee)
  • Private check-in
  • Towel and waiter service
  • Private lounge
  • Concierge service
  • Free WiFi
  • Exclusive beach area with waiter service and Bali beds
  • Butler service

Royal Junior Suite includes:

  • 1 king or 2 double beds
  • A/C and ceiling fan
  • Full bathroom
  • Hot tub on terrace
  • Satellite TV
  • CD/DVD player
  • DVD menu
  • Mini-bar restocked daily (drinks and snacks)
  • Coffee-maker
  • Hair dryer
  • Alarm clock
  • Iron/ironing board
  • In-room safe
  • MP3 dock
  • Pillow menu
  • Aromatherapy menu
  • Turn down service
  • Max occupancy 4 

Royal Suite has same as above, with: king bed, hot tub on terrace, living room and sofa bed.

Royal Mayan Suite: same amenities as Royal Suite with terrace over a lake, jetted tub and Mayan shower (outside).

Honeymoon Bonus - Complimentary gift in room upon arrival, Free room upgrade subject to availability and Late check out (subject to availability). Proof of marriage is required at the time of check-in. Up to a max 2 months of marriage.

Stay at 1 play at 4 - Guests have full access to the facilities of the neighboring Grand Palladium Colonial Resort and Spa, Grand Palladium Kantenah Resort and Spa, and Grand Palladium White Sand Resort and Spa.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Royal Suites Yucatan by Palladium
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
The Royal Suites Yucatan by Palladium
Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.