Royal Suites Yucatan by Palladium
- What's Included
- All Inclusive Features
This suite is a more exclusive part of the large Palladium Resort. It has all of the elements of a luxury resort that you're looking for. Make sure that you arrange and organize beach side activities ahead of time, as there are sometimes confusion amongst reserving equipment. The food options are OK, with some a la carte restaurants to be avoided. The amenities of this resort are incredible. The spa and gym area are definite areas to check out during your trip.
This was our first time going to an All Inclusive and we were on our honeymoon! We chose the royal suites because we wanted to relax and not hear kids screaming.We did have to contact them to get a car from the airport to the hotel which was a little concerning but we got it taken care of and everything went smoothly. We loved our room it had a big tub on the deck! Our butlers were Jessica and Ignacio who were amazing! Jessica went above and beyond. I posted a picture of what Jessica did for us.... she put rose petals down and brought us champagne. She told my husband she wanted to do something special for us...... we never asked her to do that. But we had a great night thanx to her. We loved our pool and bar. Luis the bartender was awesome. He made great drinks and all the guys at the pool were super friendly. The Chi Chi drink is the best. Sooo good!! The food was different just because it's a different culture. There is a ton of it tho! Our favorite was the Italian restaurant I think it was called portofinos. I loved their salad bar. And our other favorite was the hibachi place. We were only there 5 nights so we didn't get to try every restaurant. And since we stayed at the royal suites we could have lobster anytime and everyone else had to pay for it. We definitely took advantage of it. There were iguanas everywhere so don't let them scare you. They are more afraid of you. But if you want to feed them they love bananas and strawberries. They do come around and might jump on your chair at the pool but that's because everyone feeds them. There are other cute little animals around but just be careful with them since they are still wild animals. I know there are some bad reviews on here but every place has them. I think if you go in with a bad attitude and no smile and think people owe you, you will get the same in return. We always smiled and said hello to everyone and we got the same in return. Everyone was super friendly that we met. We never had the first problem. We thought our air went out one night but if you open your door to go outside the AC turns off just a reminder. Cause we had no clue until we asked. So you can't have your door open and want air too. Had a great time!
Adults only accomodation with its own adults only pool, bar, restaurant and golf carts. I felt like alot of the staff were trying too hard to make your stay go without a hitch, probably to reduce the amount of bad reviews on social media! That being said we had a wonderful time and were totally spoilt. We stayed in a large suite with a sitting room and bedroom, we only used the sitting room on a wet afternoon when friends came over for a drink. Next time I'd not bother with the larger suite. The Palladium resort is humungous & one thing I didnt like particularly as it was a long walk from our room to the beach at the other end of the property, or often a long wait for a golf cart. (Even though we were VIP gold bracelets) The beach service was a great bonus as we didnt once have to go to the bar for anything, Fernanda brought us all our drinks, lunch & ice cream! The beach issue is being resolved this summer when the renovate the whole of the Royal suites. We only booked the a la cartes restaurants on the adult only nights during our stay. In my opinion the best is the Italian and the worst dissapointly the Mexican! I could go on and on in my review but to sum it up You do get what you pay for and I would stay here again.
Now that a month has elapsed, allowing for the opportunity for forgotten micro-details to be recovered from the cerebellum and all empirical data to be parsed by sober second thought, (although “sober” and “all-inclusive resort” seem to be strange bed-fellows) I shall, in my usual extensive and overly detailed manner, recount my thoughts and observations in regards to our recent visit to this establishment.Therefore, in no apparent order of importance and less about regurgitating the wealth of salient information as posted so very well by many other TA members, but more about the sometimes overlooked minutiae which can often make or break a holiday. Arrived about 1:00 pm, went directly to the front desk for check-in, never did this sitting down before, but this was a bonus as there was a massive amount of guest info to absorb and we were sat there for quite a while. A bit early for having the room ready, but they kept our luggage under watchful eyes while we took a stroll about the area to begin getting our “resort legs”.We were ushered into our room (a Junior Suite) in due time, kudos to the excellent “bellhop” who carted our cases on a hand-trolley over the “bridge” to the villa and then up to the (top floor!) room.We were quite amazed (in comparison to past resorts) by all the amenities. The thick towels, the L’Occitane soaps & potions, the top brand liquor selection, the well stocked mini-fridge, the balcony loungers, the stocked wine cooler, it was all so very posh.Now down to the “little things” we liked and sometimes had issues with, but not to find fault, just our personal feelings. The bath robes, great as they were, became a bit much for wearing about long term. The slippers (yes, we did take them home anyway) were a nice touch but we abandoned them the first night as the necessity of “one-(big)size-fits-all” did not work for us. The safe in the closet was at just the right height and a decent size. However, they need to have the original big operational info sticker replaced as it took me a while to notice the “new” instruction stickers on the side of the door. For the pending Royal Suites expansion and refurbishment, Palladium may wish to consider installing the newer style safes with a power outlet inside for device charging purposes. It’s counter-intuitive to have a safe and then leave your tablet, etc. lying out somewhere near an outlet on the charger. Did not like (in fact I detest them anywhere) the “you-can’t-steal-me” clothes hangers, so glad most of my clothes came on hangers from home. The amount of shelves and drawers for smaller clothing items was just enough for us. The wall hooks by the shower, when used for robes or towels, always impeded the doors to shower & toilet and need to be re-thought. Loved the double vanities and all the space for our various bits and bobs. The magnifying mirror showed me things I never saw on my face before and the Missus wanted to take it home. A double-up on the towel bars would be a nice touch, especially if you desire to NOT have towels changed as part of the resorts’ eco-friendly policies. Switches at the bedside made “lights out” dead easy at sleep time. The clock-radio was easy to read, once we figured out how to set the time, but had a very bright glow during the night. The balcony tub, while not being a true “hot tub”, filled with copious hot water in an acceptable time and the “Jacuzzi” jets created a mountain of foam from the bubble bath we added. Seemed big enough for four, but just right for a couple to cuddle in. The padded loungers were a real treat, but hard to move sideways and the (aged?) rubber wheels left “skid-marks” across the tiles. Time to refurbish or replace these as well. The balconies, especially on the top floor, were rather private, but a bit of frosted glass between all the rooms on the balcony edges as well as on some sides that face other villas would be make things even more secluded from (albeit accidentally) nosy neighbours. After all, this is the ‘Adult Only’ section mostly catering to couples. Found it difficult to close/open the balcony door from the outside to activate the aircon for room cooling on very hot days while enjoying the tub. Moving on to other facets of the resort....the private Royal Beach area was just brilliant! Loved the Bali beds and the service from Fernanda was outstanding! Drinks and snacks from the ‘La Jarra’ bar always just when we wanted them. She is the best! The pontoon boat that travels the canal was a nice way to spend some time and see parts of the sister resorts from a different perspective. The inter-resort cart service seemed to be available pretty much when we needed, (being “Royal” was an advantage here) even carts only for use by Travel Club members stopped for us sometimes when empty. The Royal lobby bar was our last stop every night where Lucy, Antonio & Manuel(?) were always bringing their ‘A’ game. Hope they will still work the new Royal bar in November. The ‘La Terraza’ pool bar was similarly excellent as Luis, Demitrios(sic) and others were always ready to bring drinks faster than we could finish them. Unfortunately we were only able to enjoy the poolside lunchtime BBQ on two occasions. As for the pool itself, watch out for that last step going in as it goes from about 3 feet to 5 feet deep real quick! (hold that drink glass up over your head) I’m sure all the many restaurants & buffets have been reviewed to death in TA, so in fairness I’ll skip that as we did not have time (ie: at least 3 weeks) to visit them all. Except to say that the ‘El Jardin’ and its staff were exceptional and DO NOT MISS the 'Sumptuori' teppanyaki-table dinner and "show"! The spa, recently reinvented by the ‘Zentropia’ service provider was very much enjoyed, despite some patrons who totally ignored the “Silencio” signs around the infinity pool area and carried on quite annoyingly. Our two massage ladies knew how to dig in an elbow or two for maximum stress-relief effect. Ahhhhhhhh.....yes....that’s the spot!Final random observations based on our personal peccadilloes.... we found the speed bumps on the main roadways out to the 307 motorway to be rather poorly designed and much more jarring than at other nearby resorts our transfer bus had to stop at. The use of hard plastic “glassware” that was reusable was a most welcome eco-friendly experience as compared to years of cheap throw-away cups we saw in other places. (notably Cuba) The special “turtle habitat” the resort actually installs and removes every year shows just how much they care about the environment and the seas they adjoin. Too bad we were a month or so before the breeding season began, but we did celebrate Earth Hour while there. Watch out for the iguanas, they are pretty harmless, but pop up unexpectedly everywhere. Capybaras, raccoons and lemur-like critters round out the resident menagerie, so mind your food! The butler service was a real treat for us. Especially Fatima, who on our anniversary night snuck in during dinner to cover the bed with flower petals and a bottle of iced sparkling wine with chocolate strawberries! A special shout out to Claudia (I hope that is correct, so many names to remember!) who found my mobile phone still charging on the desk when we checked out and ran it over to the reception area. Ignacio our housekeeper always did an excellent job, almost felt guilty to mess up the bed each night. All the lobby staffers were a pleasure to deal with, mostly for changing large Peso notes for smaller or making restaurant reservations. (until I figured out how to make the resorts' phone app work) There are also so many other staffers that we sadly cannot remember who are also deserving of recognition, but a sincere well done to you all. A final salute to manager Roxana who had a hand in arranging our preferred choice of suite. The biggest gripe we may have is that in an attempt to be all posh & fancy, somebody at Palladium has decided that making some menus and other items at restaurants in a certain fashion (poor choice of font style & size or colour) which can for some, make them practically un-readable (especially in low light, always carry your phone with a “flashlight” app to make things easier) which is just annoying. The worst of all, go figure, was the uber-posh form we received from our Royal butler in order to select our preferences for room service time, turn-down time, liquor selections, fridge stocking, pillow choices, etc. Being all fancy-schmancy gold-on-black printing in very small fonts with multi-languages running together, along with tiny boxes to fill in was just tedious. Even our next-day ‘Mayordomo’ we returned the form to said fellow butlers thought the forms were a pain to deal with.There is so much more to say, (and so much more amazing info available by Google searching for "Palladium" fan-sites) but overall, we feel that the ‘Grand Palladium Riviera Maya’ with its many resort options is a highly recommendable choice for a better-than-most holiday and are especially thankful that we picked the ‘Royal Suites Yucatan’ section for our special anniversary.Can’t wait to go back again.
My only complaint is that I had to leave and could not stay longer! Needless to say, I will be back...soon! I loved being in the adults only world of the Royal Suites, but beyond that area were so many amazing areas to see, explore and relax. I travel often and have been to many all inclusive resorts. I will be totally honest and say that this is the very best that I have stayed in quite some time. The beach was great, it felt like I walked out forever and the bottom stayed sandy and the water blue, with beautiful fish swimming by. The food was tasty and of super quality. Everything tasted fresh and properly served and was soooo good. Especially enjoyed the ice cream being scooped at the buffet (coconut!!!!!) and the candy "bar" was so cool, even for the adults. Loved the food and experience at Sumptuori (Japanese). And the best was our seafood dinner outside by the beach at Punta Emilia. All I need to say about that is WOW!!!! And can I please speak of the employees at this resort, they are wonderful! Often at resorts in Mexico I don't find the hospitality (unless at the moment they are receiving a tip) that you find in other destinations (Jamaica for instance). But that is all different here! Palladium must treat their employees well, because their employees treated us like family. From waiters, to security, to management, all that I encountered were truly charming. I want to give a shout out to Iago and Celia for taking such good care of our group and thank you for the #SMILE SERVICES, amazing! I CAN NOT WAIT TO RETURN!!! The next time will be in a Mayan Suite!!!
The Royal Suites are the only way to travel to the Palladium Resort at Riviera Maya if you have no children to travel with. The ambience is really relaxed and the staff are very accommodating, with excellent food and drinks always on hand with little treats to be had during the day around the dedicated pool area's like fruit cocktails etc.The bar staff are really friendly and especially Antonio, Lucy and Miguel at the lounge bar in the reception area, always have a smile and a laugh with all the customers they provide the extra touch that makes the holiday special.The rooms are starting to look a little dated but I understand they are about to be refurbished imminently.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 24-hour all-inclusive
- All meals and snacks
- Dinner can be a la carte (reservations required, dress code in effect)
- Unlimited international and domestic brand drinks & house wine
- Non-motorized water sports
- Daily activities
- Nightly entertainment
- 130 suites
- 1 exclusive restaurant
- 2 bars including swim-up bar
- 1 adults only pool
- Hot tub
- Spa (fee)
- Private check-in
- Towel and waiter service
- Private lounge
- Concierge service
- Free WiFi
- Exclusive beach area with waiter service and Bali beds
- Butler service
Royal Junior Suite includes:
- 1 king or 2 double beds
- A/C and ceiling fan
- Full bathroom
- Hot tub on terrace
- Satellite TV
- CD/DVD player
- DVD menu
- Mini-bar restocked daily (drinks and snacks)
- Hair dryer
- Alarm clock
- Iron/ironing board
- In-room safe
- MP3 dock
- Pillow menu
- Aromatherapy menu
- Turn down service
- Max occupancy 4
Royal Suite has same as above, with: king bed, hot tub on terrace, living room and sofa bed.
Royal Mayan Suite: same amenities as Royal Suite with terrace over a lake, jetted tub and Mayan shower (outside).
Honeymoon Bonus - Complimentary gift in room upon arrival, Free room upgrade subject to availability and Late check out (subject to availability). Proof of marriage is required at the time of check-in. Up to a max 2 months of marriage.
Stay at 1 play at 4 - Guests have full access to the facilities of the neighboring Grand Palladium Colonial Resort and Spa, Grand Palladium Kantenah Resort and Spa, and Grand Palladium White Sand Resort and Spa.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Royal Suites Yucatan by PalladiumRiviera Maya,Mexico
- Hotel Contacts
- Extra Info
Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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