Royalton Riviera Cancun Resort and Spa

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

For those seeking an adults-only experience, Sunwing offers The Hideaway at Royalton, a 'resort within a resort' catering to those 18 and over. Guests of the Hideaway will have access to an exclusive a la carte restaurant, bar and pool, while enjoying full use of the facilities at the rest of the property.


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Overview
Perched on a dazzling strip of powdery white sand sits the spectacular, 5-star Royalton Riviera Cancun. Your All-In Luxury vacation starts the second you arrive, with every aspect of your stay designed to deliver a personalized experience that awakens and enriches the senses. This decadent all inclusive resort features a selection of luxury suite accommodations and thoughtful touches throughout, including exclusive DreamBed bedding, 24 hour room service, free Wi-Fi, All-In Connectivity, and several other perks and privileges. Upgrade to Diamond Club and receive additional services and amenities. All-In Luxury continues with reservation-free gourmet cuisine at 9 restaurants, and at 12 bars where you'll enjoy a wide selection of specialty cocktails, international and local brand liquors, beers, and house wines.

This resort fulfills every interest - choose from a variety of treatments at the modern onsite spa, never miss an important game with the Sports Event Guarantee, enjoy the fully equipped fitness centre, or take advantage of the many daily activities and nightly entertainment. Honeymooners and those seeking a quiet getaway will revel in the romantic surroundings, while those getting married will delight in exchanging vows in the breathtaking beachfront gazebo or tranquil garden settings. Parents will also appreciate the age-appropriate activities to keep children entertained throughout their stay. Kids aged 4-12 can play in the on-site splash pad and the supervised Kids Club featuring popular kids' characters, games, cartoons, and a playground, while teens aged 13-17 can lounge in their very own Teens Club with video games, billiards, table tennis, and free Wi-Fi.

Location: Puerto Morelos; 15 minutes from Cancun International airport

Highlights
  • Free WiFi throughout hotel
  • Eleven swimming pools
  • Room service 24 hours a day
  • Awarded GOLD certification for the Travelife Sustainability System
  • Casino Del Mar
  • "The Royal Spa"

tripadvisor Traveler Reviews
  • ChicoGarretts :
Great food, amazing staff and an over-all fantastic experience

We spent 6 days at the Royalton and enjoyed our experience immensely. Our room was comfortable and clean, maid service was fantastic with nightly turn-down service making it an added plus. The food is great--Zen was by far our favorite dinner spot. (Reserve a Hibachi table for the ultimate experience.) The Carribean Grill was a good lunch destination--pretty standard choices and near the pool or beach. We mostly ate at Marche for breakfast as we were leaving on lots of excursions so it was convenient but also very tasty. Never made it to the steak house as the wait was always longer than we were willing to hang out for. Opa was pretty good as well. The beach is pretty good. If you want to stand-up paddle board or kayak it costs $3 for the reef tax but keep the bracelet and it's good for your whole stay. You can also borrow small sailboats to take out if you're feeling particularly adventurous. Nancy was our drink server on the beach and she was awesome! Always friendly despite trudging through sand in 90% humidity! The pools were great. We hung out at the pool by Nibbles mostly and the swim up bar was convenient. Rigo was the best bartender there--our drinks actually tasted like American drinks...not watered down like most. This pool is near the "splash zone" kids area so it was kid-friendly but plenty of adult activities as well. We did the aqua fitness class one day and worked off some of our food and booze. We pre-booked our excursions through other companies but they have an on-site company that can do that when you arrive. Didn't do any spa service but heard good things. They had massage chairs set up in various areas so you could have a quick massage without an appointment. Also hair braiding, which it looked like lots of kids were taking advantage of. Overall a fabulous experience. The service at this resort was top notch. We made sure to tip generously (seriously, TIP PEOPLE! If you can afford the price of the rooms, you can afford $20-$40 extra a day for the people who are making your trip enjoyable and who make next to nothing!!)

  • scott c : Chicago, Illinois
Destination Wedding

I read many of the negative reviews and was concerned. But I still had to stay here since the bride chose this hotel. I found most of the complaints unfounded in my case.I have to say the resort is beautiful. The grounds are kept up nicely. The pools look great.There are many restaurants on the property. I didn't try them all, but the ones I did were just fine. Our last night in the Italian restaurant with a group of 8 was wonderful. When we individually started to order appetizers, our server (whose name I cannot recall) said he would bring out a little of everything. And he did!!! A very nice gesture that made the night.I have to say the staff were wonderful as well. Everyone that I came in contact with couldn't have been nicer and accommodating. Concierge Luis and Fabian were so nice. At the wedding our table server was outstanding. Cant remember his name either, but he looked like PitBull. He kept our drinks full and was very funny.Our room was in the Hideaway and was very nice. The only thing negative was the smell of the Mangroves. A very swampy smell.The pool on the day we arrived was way too warm. It was not refreshing. The subsequent days the pools were a little cooler, but still too warm. I'm not sure what they can do when the days are 90 degrees.One suggestion is to have more than one bartender at the swim up bars. The service there was ungodly slow. One time we gave up trying to get a drink there and went back to our chairs and had our chair server get us drinks and then went back into the pool. The food service was bad. It took 1 hour to get our lunch. Food was good, but took way too long. We were walking out to the beach by the Cabanas and the Cabana Guy was chatting us up. When he found out it was my birthday, he comped the cabana for us. He offered a bottle of champagne as well ( I declined the bottle since I wouldn't drink it). The server there was excellent and kept our glasses full. They also have coolers next to the cabana to keep thing cold.Finally, I read many complaints about the seaweed. It's the ocean folks. The resort had no control to stop it. They do there best to clean it up with the tractor many times during the day. There was seaweed at the resort we stayed at down the road too.I would definitely come back.

  • raymond d : St. Augustine, Florida
Diggs-Murkison Wedding

The butler was really good, plenty of pools however no time for pools, we were in the wedding party. Wedding preparation was great, thanks to a vey effective staff. Great ocean view and plenty of activities. Didn't have the opportunity to eat in all of the restaurants, mostly buffet. It was good

  • Tricee02 : Saint Paul, Minnesota
Wedding!!

We traveled to Cancun in May for my brothers wedding. We stayed at the Royalton Riviera and OMG was it everything and more! Upon arrival they greet you with a refreshing drink and direct you to check in.. Check in was a very long process due to it being a busy time when we were there but after that was done everything else was amazing! Our room was a jr suite in the diamond club with the view of the ocean and the main swimming pool. All of the restaurants that we tried were very good although most closed at 10pm but the sports bar stays open the latest, you can also order room service as well. The kids had a really good time being able to swim and order lemonade from the bar, they swam every chance they got! As far as the wedding.. AMAZING! We didn't have to do much of anything because it was all taken care of when we arrived! They did such an amazing job with everything that I would definitely recommend a destination wedding to anyone that doesn't want the stress of planning a big wedding! We all enjoyed our stay and would definitely stay here again!

  • Jacqueline C : Charleston
Amazing Resort! Great for families and friends alike!

We went to the resort along with 95 other people for my sister's wedding in July 2017. We had an excellent time. It is huge! There are so many pools and an awesome splash pad for the kids. We hung out in the pool bar everyday since it was so hot. The staff works so hard there to ensure you are having a good time. There were no less than 50 of us in the pool hanging out together at one time and Victor Magana and Guadalupe Dipsban made sure everyone in our party had a drink in their hands at all times. They would run back and forth from the pool to the bar for our group. Loved the resort and would definitely go back.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 Meals daily plus snacks
  • Reservation-free dining at restaurants
  • All drinks (domestic beer and cocktails, select international brands, house wine with meals)
  • 24 hour room service
  • Kids Club (4-12 yrs)
  • Teens Club (13-17 yrs)
  • Daily activities
  • Non-motorized water sports
  • Introductory scuba lesson in pool
  • Evening entertainment
  • Shuttle service
Diamond Club Inclusions:
  • Exclusive access to the Diamond Club Lounge with premium drinks & snacks
  • Full service business center
  • Personalized check in & check out
  • Complimentary early check in / late check out (subject to availability)
  • Distinctive wrist bracelet
  • Selected premium drinks menu (available in lounge some restrictions apply)
  • 24-Hour concierge service
  • Mini bar restocked daily
  • Pillow menu
  • Daily continental breakfast service in lounge
  • Upgraded room service menu
  • Luxury amenities in room
  • Bathrobes & slippers in room
  • Dedicated butler service
  • Exclusive beach area with dedicated bar
  • Evening hot and cold hors d' oeuvres & afternoon snacks including decadent desserts
  • 10% discount on Spa treatments and Hair dresser
  • *The above mentioned Diamond Club inclusions are for Diamond Club room categories only.
  • 840 Rooms
  • 11 Pools 
  • Jacuzzis
  • 9 Restaurants
  • 12 Bars
  • Royal Spa with a hydrotherapy circuit (fee)
  • Kids Club
  • Teen Club 
  • Conference facilities
  • Banquet facility
  • Medical Services (fee)
  • Shops
  • Laundry services
  • Beauty Salon (fee)
  • Motorized water sports (fee)
  • Fitness Facilities
  • Golf (fee) (nearby)

Luxury Junior Suite

  • 1 king or 2 queen beds with one double sofa bed
  • Mangrove or ocean view
  • Swim out pool option available
  • Bathroom with 2 sinks and Jacuzzi tub
  • DreamBed high thread count sheets
  • USB recharge and Bluetooth audio stations
  • In-room safe 
  • Rain showers
  • Satellite television
  • Stocked mini-bar
  • Balcony 
  • Iron and board
  • Coffee/tea maker
  • Hairdryer
  • Option to upgrade to Diamond Club
  • Maximum occupancy 5 adults or 2 adults and 4 children

Luxury Suite

  • 1 king or 2 queen beds with one double sofa bed
  • Mangrove or ocean view
  • Swim out pool option available
  • Outdoor terrace Jacuzzi
  • Bathroom with 2 sinks and Jacuzzi tub
  • DreamBed high thread count sheets
  • USB recharge and Bluetooth audio stations
  • In-room safe 
  • Rain showers
  • Satellite television
  • Stocked mini-bar
  • Balcony or terrace
  • Iron and board
  • Coffee/tea maker
  • Hairdryer
  • Option to upgrade to Diamond Club
  • Maximum occupancy 5 adults or 2 adults and 4 children

Luxury Family Suite

  • 1 king bed and double sofa bed
  • DreamBed high thread count sheets
  • Bathroom with 2 sinks and indoor Jacuzzi
  • Swim out pool option available
  • Ocean view
  • Rooftop oversized Jacuzzi option available
  • USB recharge and Bluetooth audio stations
  • In-room safe 
  • Rain showers
  • Satellite television
  • Stocked mini-bar
  • Balcony or terrace
  • Iron and board
  • Coffee/tea maker
  • Hairdryer
  • Option to upgrade to Diamond Club
  • Maximum occupancy 4 adults or 2 adults and 3 children

Luxury Presidential One Bedroom Suite

  • 1 king bed in bedroom suite
  • 2 Full bathrooms
  • Seperate living areawith sofa bed
  • Ocean view
  • Swim out pool option available
  • Roof top oversized Jacuzzi option available
  • DreamBed high thread count sheets
  • USB recharge and Bluetooth audio stations
  • In-room safe 
  • Rain showers
  • Satellite television
  • Stocked mini-bar
  • Terrace
  • Iron and board
  • Coffee/tea maker
  • Hairdryer
  • Option to upgrade to Diamond Club
  • Maximum occupancy 4 adults or 2 adults and 3 children

Diamond Club Chairman's Two/Three Bedroom Suite

  • 2 bedrooms with 1 king bed and 2 queen beds
  • Ocean view
  • Private balcony and full bathroom in each bedroom
  • 2 sinks and indoor Jacuzzi in each bathroom
  • Living area with sofa bed and full bathroom
  • Kitchenette
  • Dining table
  • Pool table
  • Terrace
  • Outdoor Jacuzzi
  • Beach lounge chairs 
  • Outdoor dining table
  • DreamBed high thread count sheets
  • USB recharge and Bluetooth audio stations
  • In-room safe 
  • Rain showers
  • Satellite television
  • Stocked mini-bar
  • Iron and board
  • Coffee/tea maker
  • Hairdryer
  • Option to upgrade to Diamond Club
  • Maximum occupancy 7 adults or 4 adults and 4 children

Restaurants

Gourmet Marche

  • Buffet for breakfast, lunch and dinner
  • International
  • Dress code is evening casual (long trousers and t-shirts with sleeves for gentlemen)

Zen

  • A la carte for dinner
  • Japanese
  • Dress code is evening casual (long trousers and t-shirts with sleeves for gentlemen)

Hunter Steakhouse

  • A la carte for dinner 
  • Steakhouse
  • Dress code is evening casual (long trousers and t-shirts with sleeves for gentlemen)

Grazie Italian Trattoria

  • A la carte for lunch and dinner
  • Italian
  • Dress code is evening casual (long trousers and t-shirts with sleeves for gentlemen)

OPA!

  • A la carte for dinner
  • Mediterranean
  • Dress code is evening casual (long trousers and t-shirts with sleeves for gentlemen)

Armadillo

  • A la carte for lunch* and dinner
  • Tex-Mex
  • Dress code is evening casual (long trousers and t-shirts with sleeves for gentlemen)

*For Diamond Club guests only

Caribbean Restaurant and Grill

  • A la carte for lunch and dinner
  • Caribbean
  • Dress code is evening casual (long trousers and t-shirts with sleeves for gentlemen)

Agave

  • A la carte for dinner
  • Mexican
  • Dress code is evening casual (long trousers and t-shirts with sleeves for gentlemen)

SCORE Sports Bar and Lounge

  • A la carte for lunch and dinner
  • Grilled Specialties

Caffe Lounge

  • Coffee shop

Scoops Gelato

  • Ice cream parlour

Bars

  • SCORE Sports Bar and Lounge
  • Lobby Bar
  • Martini Mix
  • Tides Beach Bar
  • Diamond Club Lounge
  • Diamond Club Beach Bar
  • Sands Beach Bar
  • Nautica Beach Bar
  • XS Disco Bar
  • Dips Swim-up Bar
  • Chill Swim-up Bar
  • Encore Swim-Bar



Kids Deals - Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

For the Kids - Splash pad; supervised Kids Club Ages 4-12 featuring popular kids' characters Max & Ruby and Mike The Knight; Teen Club Ages 13-17 with video games, billiards, table tennis, and free Wi-Fi. Babysitting available for a fee. 

Royalton Riviera Cancun offers the following Royal Spa facilities and treatments:

Facilities

  • Massage rooms
  • Gym
  • Beauty salon
  • Whirlpool baths

Massages

  • Swedish massage
  • Regenerative massage
  • Athletic massage
  • Couples massage
  • Aromatic massage
  • Revitalizing massage
  • Beach massage

Facial treatments

  • Soothing facial
  • Purifying facial
  • After sun facial
  • Nourishing facial
  • Facial for him 
  • Anti-ageing facial
  • Skin-lifting facial

Wraps

  • Royal lotus wrap
  • Calming wrap

Other treatments

  • Manicure, pedicure
  • Hair styling
  • Make up
  • Body exfoliation
  • Hair removal
All-In Connectivity - Free WiFi throughout the resort, unlimited in-room calling to North America and most of Europe and USB recharge and Bluetooth audio stations in the room. Guests can also download a Royalton mobile app and access the unlimited free calling plan from their mobile device while on the resort property, as well as unlimited app-to-app texting.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Royalton Riviera Cancun Resort and Spa
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Royalton Riviera Cancun Resort & Spa
Carretera Federal 307 Km 332,15, SM31, MZ 03, Puerto Morelos 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.