Royalton Riviera Cancun Resort and Spa

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

For those seeking an adults-only experience, Sunwing offers The Hideaway at Royalton, a 'resort within a resort' catering to those 18 and over. Guests of the Hideaway will have access to an exclusive a la carte restaurant, bar, and pool, while enjoying full use of the facilities at the rest of the property.



Overview
Perched on a dazzling strip of powdery white sand sits the spectacular, 5-star Royalton Riviera Cancun. Your All-In Luxury vacation starts the second you arrive, with every aspect of your stay designed to deliver a personalized experience that awakens and enriches the senses. This decadent all inclusive resort features a selection of luxury suite accommodations and thoughtful touches throughout, including exclusive DreamBed bedding, 24 hour room service, free Wi-Fi, All-In Connectivity, and several other perks and privileges. Upgrade to Diamond Club and receive additional services and amenities. All-In Luxury continues with reservation-free gourmet cuisine at 9 restaurants, and at 12 bars where you'll enjoy a wide selection of specialty cocktails, international and local brand liquors, beers, and house wines.

This resort fulfills every interest - choose from a variety of treatments at the modern onsite spa, never miss an important game with the Sports Event Guarantee, enjoy the fully equipped fitness centre, or take advantage of the many daily activities and nightly entertainment. Honeymooners and those seeking a quiet getaway will revel in the romantic surroundings, while those getting married will delight in exchanging vows in the breathtaking beachfront gazebo or tranquil garden settings. Parents will also appreciate the age-appropriate activities to keep children entertained throughout their stay. Kids aged 4-12 can play in the on-site splash pad and the supervised Kids Club featuring popular kids' characters, games, cartoons, and a playground, while teens aged 13-17 can lounge in their very own Teens Club with video games, billiards, table tennis, and free Wi-Fi.

Location: Puerto Morelos; 15 minutes from Cancun International airport

Highlights
  • Free WiFi throughout hotel
  • Eleven swimming pools
  • Room service 24 hours a day
  • Awarded GOLD certification for the Travelife Sustainability System
  • Casino Del Mar
  • "The Royal Spa"

tripadvisor Traveler Reviews
  • cinosam : North Bay, Canada
Royalton is a great experience!

This is a very beautiful, large resort with many pools and a beautiful beach. It doesn't take long to get the lay of the land! The customer service was the best! This is a 20 min drive from the airport. All the waiters were friendly and went out of their way to make you happy. The rooms are great and super clean! We stayed in room 7407 (Luxury Family Suite!). Buyer beware if going through Air Canada Vacations, when we booked was only the choice of swim out pool or the room with the Jacuzzi and Hot Tub on the roof! We were told by customer service at the Royalton when we got there that there was a third choice. Only for the customer service been so good at the Royalton, we would not have got the room with the hot tub which we paid for months ago. So, make sure Air Canada Vacations notes which room you are getting on your itinerary! The mini bar was very well stocked with beer, soft drinks and water! Bottled water was always in the room, and replenished if needed by housekeeping. The Zen was my least favorite restaurant due to the over using of soya sauce (salt) on the food when the chef was preparing it! His show was the best though. Agave is a very good Mexican restaurant and Carlos will take great care of you! The steak house is a very good restaurant as well! We really enjoyed Grazies (Italian restaurant) because of the great food and customer service. We went there many times! Victor and his staff were the best! The Caribe was also amazing for breakfast and lunch! The Opa is a Mediterranean restaurant and was awesome! There weren't many people in there and this was due to the bad advertising of it. You have to go to the buffet and ask for the Opa. Only for us asking at the buffet for the Opa, we would not have known it was there. The staff at the Opa were super! We tried the buffet once for breakfast and it was great! The grounds were very well maintained. The servers at the pool were super friendly and amazing. Dulce and Felicitas were the best and they never pushed drinks on usand made you feel at home! The spa was excellent, as was the hydrotherapy. The entertainment was very good. The gym is modern and tons of machines to work out on as well as a cross fit room! Note for travellers from Canada, you don't need to take a converter with you for your electronic devices! The plugs and voltage are the same as in Canada! This is surely a resort that we will return to in the future due to the best customer service we have experienced in our travels down south! (30 plus times travelling to Cuba, Dominican and Jamaica!)

  • asnowm : Allen, Texas
GREAT VACATION

spent 6 days here - SO CLEAN, FRIENDLY STAFF. WONDERFUL POOLS & BEACH. Room impeccable. A la carte restaurants - had a few issues with evening reservations & not impressed with the sushi meal. Did not get to try the steak restaurant as our group of 8 seating was supposed to be inside and we were place in the midst of a very large group on the patio that was celebrating LOUDLY. They could not accommodate us inside when we asked to move. All in all, it was a LOVELY almost-week and would definitely love to visit again.

  • AGLA32 : Los Angeles, California
Celebrating A Birthday

There were instances where the staff was rude to us. First at check-in, and then again at the bell desk service at check-out.The bars would run out of liquor and the glasses that were used for the drinks didn’t seem 100% clean. Our room was not cleaned by Housekeeping the first two days we were there.

  • michaelkimh2017 : Westboro, Missouri
wedding trip

The communication within your resort needs some work. The tv would say a certain restaurant was closed or moved & that wouldn't be the case. There were a few places in the room that needed cleaning attention. When the resort became more crowded you were in need of additional waiters/waitresses. Our overall experience was very good & we enjoyed our stay.

  • NJD77 : Toronto, Canada
Another Amazing Stay!!!

We visited the Royalton again in September and it was incredible. Often times we have found the second time at a resort doesn't live up to our expectations from the first visit. This time was even better! We had a rooftop jacuzzi suite looking onto the main pool area. The room was gorgeous and felt like home. It was my birthday and I felt spoiled with a banner on the door and champaign, cake, and balloons in our room. The food was out of this world, we can't get enough get enough of Hunter's Steakhouse. The service at the pool by the children's pool was second to none thanks to Armando. He made every day so special, he made us feel like family... I have never in my life had a better waiter. We rarely asked for a drink, he had what we needed at the perfect time, every time. Manuel at the lobby bar was outstanding as well. He would see us walk in and get our drinks before we had to ask. He went out of his way to give us friendly and incredible service. We had one unfortunate evening in Hunter's and Abraham took over our table and made our dinner EXTRA special, we didn't even complain, he just noticed things weren't going very well and went out of his way to make it better. Honestly, all of the employees at this resort try so hard and do such a great job and some go way above and beyond what you could ever expect. This resort is perfection. I can't wait to go back!!!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • 3 Meals daily plus snacks
  • Reservation-free dining at restaurants
  • All drinks (domestic beer and cocktails, select international brands, house wine with meals)
  • 24 hour room service
  • Kids Club (4-12 yrs)
  • Teens Club (13-17 yrs)
  • Daily activities
  • Non-motorized water sports
  • Introductory scuba lesson in pool
  • Evening entertainment
  • Shuttle service
Diamond Club Inclusions:
  • Exclusive access to the Diamond Club Lounge with premium drinks & snacks
  • Full service business center
  • Personalized check in & check out
  • Complimentary early check in / late check out (subject to availability)
  • Distinctive wrist bracelet
  • Selected premium drinks menu (available in lounge some restrictions apply)
  • 24-Hour concierge service
  • Mini bar restocked daily
  • Pillow menu
  • Daily continental breakfast service in lounge
  • Upgraded room service menu
  • Luxury amenities in room
  • Bathrobes & slippers in room
  • Dedicated butler service
  • Exclusive beach area with dedicated bar
  • Evening hot and cold hors d' oeuvres & afternoon snacks including decadent desserts
  • 10% discount on Spa treatments and Hair dresser
  • *The above mentioned Diamond Club inclusions are for Diamond Club room categories only.
  • 840 Rooms
  • 11 Pools 
  • Jacuzzis
  • 9 Restaurants
  • 12 Bars
  • Royal Spa with a hydrotherapy circuit (fee)
  • Kids Club
  • Teen Club 
  • Conference facilities
  • Banquet facility
  • Medical Services (fee)
  • Shops
  • Laundry services
  • Beauty Salon (fee)
  • Motorized water sports (fee)
  • Fitness Facilities
  • Golf (fee) (nearby)

Luxury Junior Suite

  • 1 king or 2 queen beds with one double sofa bed
  • Mangrove or ocean view
  • Swim out pool option available
  • Bathroom with 2 sinks and Jacuzzi tub
  • DreamBed high thread count sheets
  • USB recharge and Bluetooth audio stations
  • In-room safe 
  • Rain showers
  • Satellite television
  • Stocked mini-bar
  • Balcony 
  • Iron and board
  • Coffee/tea maker
  • Hairdryer
  • Option to upgrade to Diamond Club
  • Maximum occupancy 5 adults or 2 adults and 4 children

Luxury Suite

  • 1 king or 2 queen beds with one double sofa bed
  • Mangrove or ocean view
  • Swim out pool option available
  • Outdoor terrace Jacuzzi
  • Bathroom with 2 sinks and Jacuzzi tub
  • DreamBed high thread count sheets
  • USB recharge and Bluetooth audio stations
  • In-room safe 
  • Rain showers
  • Satellite television
  • Stocked mini-bar
  • Balcony or terrace
  • Iron and board
  • Coffee/tea maker
  • Hairdryer
  • Option to upgrade to Diamond Club
  • Maximum occupancy 5 adults or 2 adults and 4 children

Luxury Family Suite

  • 1 king bed and double sofa bed
  • DreamBed high thread count sheets
  • Bathroom with 2 sinks and indoor Jacuzzi
  • Swim out pool option available
  • Ocean view
  • Rooftop oversized Jacuzzi option available
  • USB recharge and Bluetooth audio stations
  • In-room safe 
  • Rain showers
  • Satellite television
  • Stocked mini-bar
  • Balcony or terrace
  • Iron and board
  • Coffee/tea maker
  • Hairdryer
  • Option to upgrade to Diamond Club
  • Maximum occupancy 4 adults or 2 adults and 3 children

Luxury Presidential One Bedroom Suite

  • 1 king bed in bedroom suite
  • 2 Full bathrooms
  • Seperate living areawith sofa bed
  • Ocean view
  • Swim out pool option available
  • Roof top oversized Jacuzzi option available
  • DreamBed high thread count sheets
  • USB recharge and Bluetooth audio stations
  • In-room safe 
  • Rain showers
  • Satellite television
  • Stocked mini-bar
  • Terrace
  • Iron and board
  • Coffee/tea maker
  • Hairdryer
  • Option to upgrade to Diamond Club
  • Maximum occupancy 4 adults or 2 adults and 3 children

Diamond Club Chairman's Two/Three Bedroom Suite

  • 2 bedrooms with 1 king bed and 2 queen beds
  • Ocean view
  • Private balcony and full bathroom in each bedroom
  • 2 sinks and indoor Jacuzzi in each bathroom
  • Living area with sofa bed and full bathroom
  • Kitchenette
  • Dining table
  • Pool table
  • Terrace
  • Outdoor Jacuzzi
  • Beach lounge chairs 
  • Outdoor dining table
  • DreamBed high thread count sheets
  • USB recharge and Bluetooth audio stations
  • In-room safe 
  • Rain showers
  • Satellite television
  • Stocked mini-bar
  • Iron and board
  • Coffee/tea maker
  • Hairdryer
  • Option to upgrade to Diamond Club
  • Maximum occupancy 7 adults or 4 adults and 4 children

Restaurants

Gourmet Marche

  • Buffet for breakfast, lunch and dinner
  • International
  • Dress code is evening casual (long trousers and t-shirts with sleeves for gentlemen)

Zen

  • A la carte for dinner
  • Japanese
  • Dress code is evening casual (long trousers and t-shirts with sleeves for gentlemen)

Hunter Steakhouse

  • A la carte for dinner 
  • Steakhouse
  • Dress code is evening casual (long trousers and t-shirts with sleeves for gentlemen)

Grazie Italian Trattoria

  • A la carte for lunch and dinner
  • Italian
  • Dress code is evening casual (long trousers and t-shirts with sleeves for gentlemen)

OPA!

  • A la carte for dinner
  • Mediterranean
  • Dress code is evening casual (long trousers and t-shirts with sleeves for gentlemen)

Armadillo

  • A la carte for lunch* and dinner
  • Tex-Mex
  • Dress code is evening casual (long trousers and t-shirts with sleeves for gentlemen)

*For Diamond Club guests only

Caribbean Restaurant and Grill

  • A la carte for lunch and dinner
  • Caribbean
  • Dress code is evening casual (long trousers and t-shirts with sleeves for gentlemen)

Agave

  • A la carte for dinner
  • Mexican
  • Dress code is evening casual (long trousers and t-shirts with sleeves for gentlemen)

SCORE Sports Bar and Lounge

  • A la carte for lunch and dinner
  • Grilled Specialties

Caffe Lounge

  • Coffee shop

Scoops Gelato

  • Ice cream parlour

Bars

  • SCORE Sports Bar and Lounge
  • Lobby Bar
  • Martini Mix
  • Tides Beach Bar
  • Diamond Club Lounge
  • Diamond Club Beach Bar
  • Sands Beach Bar
  • Nautica Beach Bar
  • XS Disco Bar
  • Dips Swim-up Bar
  • Chill Swim-up Bar
  • Encore Swim-Bar



Kids Deals - Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

For the Kids - Splash pad; supervised Kids Club Ages 4-12 featuring popular kids' characters Max & Ruby and Mike The Knight; Teen Club Ages 13-17 with video games, billiards, table tennis, and free Wi-Fi. Babysitting available for a fee. 

Royalton Riviera Cancun offers the following Royal Spa facilities and treatments:

Facilities

  • Massage rooms
  • Gym
  • Beauty salon
  • Whirlpool baths

Massages

  • Swedish massage
  • Regenerative massage
  • Athletic massage
  • Couples massage
  • Aromatic massage
  • Revitalizing massage
  • Beach massage

Facial treatments

  • Soothing facial
  • Purifying facial
  • After sun facial
  • Nourishing facial
  • Facial for him 
  • Anti-ageing facial
  • Skin-lifting facial

Wraps

  • Royal lotus wrap
  • Calming wrap

Other treatments

  • Manicure, pedicure
  • Hair styling
  • Make up
  • Body exfoliation
  • Hair removal
All-In Connectivity - Free WiFi throughout the resort, unlimited in-room calling to North America and most of Europe and USB recharge and Bluetooth audio stations in the room. Guests can also download a Royalton mobile app and access the unlimited free calling plan from their mobile device while on the resort property, as well as unlimited app-to-app texting.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Royalton Riviera Cancun Resort and Spa
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Royalton Riviera Cancun Resort & Spa
Carretera Federal 307 Km 332,15, SM31, MZ 03, Puerto Morelos 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.