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Royalton Riviera Cancun Resort and Spa

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

For those seeking an adults-only experience, Sunwing offers The Hideaway at Royalton, a 'resort within a resort' catering to those 18 and over. Guests of the Hideaway will have access to an exclusive a la carte restaurant, bar and pool, while enjoying full use of the facilities at the rest of the property.


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Overview
Perched on a dazzling strip of powdery white sand sits the spectacular, 5-star Royalton Riviera Cancun. Your All-In Luxury vacation starts the second you arrive, with every aspect of your stay designed to deliver a personalized experience that awakens and enriches the senses. This decadent all inclusive resort features a selection of luxury suite accommodations and thoughtful touches throughout, including exclusive DreamBed bedding, 24 hour room service, free Wi-Fi, All-In Connectivity, and several other perks and privileges. Upgrade to Diamond Club and receive additional services and amenities. All-In Luxury continues with reservation-free gourmet cuisine at 9 restaurants, and at 12 bars where you'll enjoy a wide selection of specialty cocktails, international and local brand liquors, beers, and house wines.

This resort fulfills every interest - choose from a variety of treatments at the modern onsite spa, never miss an important game with the Sports Event Guarantee, enjoy the fully equipped fitness centre, or take advantage of the many daily activities and nightly entertainment. Honeymooners and those seeking a quiet getaway will revel in the romantic surroundings, while those getting married will delight in exchanging vows in the breathtaking beachfront gazebo or tranquil garden settings. Parents will also appreciate the age-appropriate activities to keep children entertained throughout their stay. Kids aged 4-12 can play in the on-site splash pad and the supervised Kids Club featuring popular kids' characters, games, cartoons, and a playground, while teens aged 13-17 can lounge in their very own Teens Club with video games, billiards, table tennis, and free Wi-Fi.

Location: Puerto Morelos; 15 minutes from Cancun International airport

Highlights
  • Free WiFi throughout hotel
  • Eleven swimming pools
  • Room service 24 hours a day
  • Awarded GOLD certification for the Travelife Sustainability System
  • Casino Del Mar
  • "The Royal Spa"

tripadvisor Traveler Reviews
  • lwolschina : Philadelphia, Pennsylvania
Excellent Vacation Destination

I loved the Royalton. Excellent food and service throughout!! Would go back there with my family for any vacation! Weather was amazing and the staff was extremely friendly and eager to help the guests.

  • richardcharlesr : Skokie, Illinois
Disappointed

Butler service is a nice addition which is built into the price but we were not informed properly on dinner reservations and found the butler service not to be a value. However the butler did contact us every day. One of our three rooms only saw their butler one time.

  • Sandra D : Toronto, Canada
Missing a few elements to be a true 5 star

Beautiful property and location. Staff friendly but not attentive. Often had to find a waiter to get coffee or beverage. Same with evening service by the bars. Restaurants ok. Buffet better. Hard to get into any restaurant without 2 hour wait. Place was at capacity. Always had towels so that was nice. Bracelet as key card so helpful and didn't create a tan line. Good if you have small kids as they had a lot to do for them including a great water park. Teen club too.

  • Mark J :
Great hotel

Having just come back from 2 weeks here I can firmly say this resort was everything I hoped it would be. The staff are great and always helpful, namely Guillemero, Raymundo and Eric. The hotel is only a short drive from Cancun airport, about 20 mins, this is because the hotel is only just south of Cancun not really Riviera Maya. It is only accessible by vehicle as the route is along a road that passes through the mangrove.Upon arrival we were warmly greeted and taken to check in lounge. Here we were handed our room number and that was it, no real information was exchanged which seemed a little weird, I spoke to several guests who said the same, that there was a lack of information. When we got to our room I soon realised all required information is interactive on the SERVICES on the TV. To save you going to the concierge all the time you can do everything you need to from your TV. It lists what restaurants are open and at what times for each meal service, including room service. The room itself was great, large, clean and modern. We arrived to champagne on ice and chocolates. The room is everything you hope it would be.I'll clear something up... we stayed in the Hideaway which is the adults only section of the hotel.. Not a separate resort in itself! You can use all the facilities of the hotel but people staying in the Royalton can't use your area in the hideaway. There is quite a lot going on around the Hideaway pool, I was half expecting a really chilled atmosphere but there are still things on during the day like Aquafit, games, Competitions and such at certain times. Some are annoying but others are quite good like the foam party where models in bikkins are flown in to help get the party started. You can escape all this by going down to the beach which is lovely as there is a good bar down there too. There is obviously quite a heavy drinking culture as people really let their hair down around the pool. Food is also served in both places from 12.30 till about 17.00 in both areas. The XS nightclub is nothing more than a kids club and is to be avoided by anyone outside thier teens!!!All the drinks are top quality spirits and lagers which I was surprised about... for example, Heineken lager, Bombay Sapphire, Grey goose. The cocktails are equally pleasing yet can vary in strength!! I could talk all day about the restaurants and the food!!! It was amazing! The buffet is rammed with everything you could want and it surprised me everyday how much of it there was. The restaurants are unreal Hunters steak house was my personal favorite but had fabulous meals in all of them. DIAMOND CLUB!!...Don't do it!!!!! There is absolutely no need!! All that extra money for very little. From what I could make out from what I saw and people I spoke to is you have your own secluded area on the beach and can order some different stuff off room service. I did not need to move from my sun lounger as there are so many staff buzzing round willing to get you what ever you want, that being said it is obvious that you do not need a Butler who you won't see anyway. Meal reservations.. If you really want to eat somewhere that night you can make a reservation but every night we went to the restaurant of our choice and asked for a table, usually about 19.30/20.00 the longest wait we had was 45 mins. You are given a buzzer which can reach from the Italian restaurant all the way back to the main bar, the martini bar.SEAWEED!! Yes there is seaweed on the beach, the staff do thier best to clear it with the sea tractor but it's because of the resorts geological location and all that strip of hotels it washes in from Africa. Once you look past the bit of seaweed the place is idyllic. It won't ruin your trip but it's not quite the carribean unspoilt beach in the pictures. Apart from a small couple of niggles the place was very good and I would happily return in the blink of an eye.

  • Corcus2 : Culver City, California
Great Stay at Royalton Riviera Cancun

This was our first trip to Cancun or Mexico for that matter, and we had a great time at the resort with friendly staff and convenience of everything. Daily and nightly activities and entertainments were lots of fun! Food at the buffet restaurant was amazing. We also visited the Japanese restaurant and the steak house and found the quality of food being average. Despite that, we definitely recommend to stay at this resort if you're going to Cancun. Our family had a fantastic time!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 Meals daily plus snacks
  • Reservation-free dining at restaurants
  • All drinks (domestic beer and cocktails, select international brands, house wine with meals)
  • 24 hour room service
  • Kids Club (4-12 yrs)
  • Teens Club (13-17 yrs)
  • Daily activities
  • Non-motorized water sports
  • Introductory scuba lesson in pool
  • Evening entertainment
  • Shuttle service
Diamond Club Inclusions:
  • Exclusive access to the Diamond Club Lounge with premium drinks & snacks
  • Full service business center
  • Personalized check in & check out
  • Complimentary early check in / late check out (subject to availability)
  • Distinctive wrist bracelet
  • Selected premium drinks menu (available in lounge some restrictions apply)
  • 24-Hour concierge service
  • Mini bar restocked daily
  • Pillow menu
  • Daily continental breakfast service in lounge
  • Upgraded room service menu
  • Luxury amenities in room
  • Bathrobes & slippers in room
  • Dedicated butler service
  • Exclusive beach area with dedicated bar
  • Evening hot and cold hors d' oeuvres & afternoon snacks including decadent desserts
  • 10% discount on Spa treatments and Hair dresser
  • *The above mentioned Diamond Club inclusions are for Diamond Club room categories only.
  • 840 Rooms
  • 11 Pools 
  • Jacuzzis
  • 9 Restaurants
  • 12 Bars
  • Royal Spa with a hydrotherapy circuit (fee)
  • Kids Club
  • Teen Club 
  • Conference facilities
  • Banquet facility
  • Medical Services (fee)
  • Shops
  • Laundry services
  • Beauty Salon (fee)
  • Motorized water sports (fee)
  • Fitness Facilities
  • Golf (fee) (nearby)

Luxury Junior Suite

  • 1 king or 2 queen beds with one double sofa bed
  • Mangrove or ocean view
  • Swim out pool option available
  • Bathroom with 2 sinks and Jacuzzi tub
  • DreamBed high thread count sheets
  • USB recharge and Bluetooth audio stations
  • In-room safe 
  • Rain showers
  • Satellite television
  • Stocked mini-bar
  • Balcony 
  • Iron and board
  • Coffee/tea maker
  • Hairdryer
  • Option to upgrade to Diamond Club
  • Maximum occupancy 5 adults or 2 adults and 4 children

Luxury Suite

  • 1 king or 2 queen beds with one double sofa bed
  • Mangrove or ocean view
  • Swim out pool option available
  • Outdoor terrace Jacuzzi
  • Bathroom with 2 sinks and Jacuzzi tub
  • DreamBed high thread count sheets
  • USB recharge and Bluetooth audio stations
  • In-room safe 
  • Rain showers
  • Satellite television
  • Stocked mini-bar
  • Balcony or terrace
  • Iron and board
  • Coffee/tea maker
  • Hairdryer
  • Option to upgrade to Diamond Club
  • Maximum occupancy 5 adults or 2 adults and 4 children

Luxury Family Suite

  • 1 king bed and double sofa bed
  • DreamBed high thread count sheets
  • Bathroom with 2 sinks and indoor Jacuzzi
  • Swim out pool option available
  • Ocean view
  • Rooftop oversized Jacuzzi option available
  • USB recharge and Bluetooth audio stations
  • In-room safe 
  • Rain showers
  • Satellite television
  • Stocked mini-bar
  • Balcony or terrace
  • Iron and board
  • Coffee/tea maker
  • Hairdryer
  • Option to upgrade to Diamond Club
  • Maximum occupancy 4 adults or 2 adults and 3 children

Luxury Presidential One Bedroom Suite

  • 1 king bed in bedroom suite
  • 2 Full bathrooms
  • Seperate living areawith sofa bed
  • Ocean view
  • Swim out pool option available
  • Roof top oversized Jacuzzi option available
  • DreamBed high thread count sheets
  • USB recharge and Bluetooth audio stations
  • In-room safe 
  • Rain showers
  • Satellite television
  • Stocked mini-bar
  • Terrace
  • Iron and board
  • Coffee/tea maker
  • Hairdryer
  • Option to upgrade to Diamond Club
  • Maximum occupancy 4 adults or 2 adults and 3 children

Diamond Club Chairman's Two/Three Bedroom Suite

  • 2 bedrooms with 1 king bed and 2 queen beds
  • Ocean view
  • Private balcony and full bathroom in each bedroom
  • 2 sinks and indoor Jacuzzi in each bathroom
  • Living area with sofa bed and full bathroom
  • Kitchenette
  • Dining table
  • Pool table
  • Terrace
  • Outdoor Jacuzzi
  • Beach lounge chairs 
  • Outdoor dining table
  • DreamBed high thread count sheets
  • USB recharge and Bluetooth audio stations
  • In-room safe 
  • Rain showers
  • Satellite television
  • Stocked mini-bar
  • Iron and board
  • Coffee/tea maker
  • Hairdryer
  • Option to upgrade to Diamond Club
  • Maximum occupancy 7 adults or 4 adults and 4 children

Restaurants

Gourmet Marche

  • Buffet for breakfast, lunch and dinner
  • International
  • Dress code is evening casual (long trousers and t-shirts with sleeves for gentlemen)

Zen

  • A la carte for dinner
  • Japanese
  • Dress code is evening casual (long trousers and t-shirts with sleeves for gentlemen)

Hunter Steakhouse

  • A la carte for dinner 
  • Steakhouse
  • Dress code is evening casual (long trousers and t-shirts with sleeves for gentlemen)

Grazie Italian Trattoria

  • A la carte for lunch and dinner
  • Italian
  • Dress code is evening casual (long trousers and t-shirts with sleeves for gentlemen)

OPA!

  • A la carte for dinner
  • Mediterranean
  • Dress code is evening casual (long trousers and t-shirts with sleeves for gentlemen)

Armadillo

  • A la carte for lunch* and dinner
  • Tex-Mex
  • Dress code is evening casual (long trousers and t-shirts with sleeves for gentlemen)

*For Diamond Club guests only

Caribbean Restaurant and Grill

  • A la carte for lunch and dinner
  • Caribbean
  • Dress code is evening casual (long trousers and t-shirts with sleeves for gentlemen)

Agave

  • A la carte for dinner
  • Mexican
  • Dress code is evening casual (long trousers and t-shirts with sleeves for gentlemen)

SCORE Sports Bar and Lounge

  • A la carte for lunch and dinner
  • Grilled Specialties

Caffe Lounge

  • Coffee shop

Scoops Gelato

  • Ice cream parlour

Bars

  • SCORE Sports Bar and Lounge
  • Lobby Bar
  • Martini Mix
  • Tides Beach Bar
  • Diamond Club Lounge
  • Diamond Club Beach Bar
  • Sands Beach Bar
  • Nautica Beach Bar
  • XS Disco Bar
  • Dips Swim-up Bar
  • Chill Swim-up Bar
  • Encore Swim-Bar



Kids Deals - Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

For the Kids - Splash pad; supervised Kids Club Ages 4-12 featuring popular kids' characters Max & Ruby and Mike The Knight; Teen Club Ages 13-17 with video games, billiards, table tennis, and free Wi-Fi. Babysitting available for a fee. 

Royalton Riviera Cancun offers the following Royal Spa facilities and treatments:

Facilities

  • Massage rooms
  • Gym
  • Beauty salon
  • Whirlpool baths

Massages

  • Swedish massage
  • Regenerative massage
  • Athletic massage
  • Couples massage
  • Aromatic massage
  • Revitalizing massage
  • Beach massage

Facial treatments

  • Soothing facial
  • Purifying facial
  • After sun facial
  • Nourishing facial
  • Facial for him 
  • Anti-ageing facial
  • Skin-lifting facial

Wraps

  • Royal lotus wrap
  • Calming wrap

Other treatments

  • Manicure, pedicure
  • Hair styling
  • Make up
  • Body exfoliation
  • Hair removal
All-In Connectivity - Free WiFi throughout the resort, unlimited in-room calling to North America and most of Europe and USB recharge and Bluetooth audio stations in the room. Guests can also download a Royalton mobile app and access the unlimited free calling plan from their mobile device while on the resort property, as well as unlimited app-to-app texting.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Royalton Riviera Cancun Resort and Spa
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Royalton Riviera Cancun Resort & Spa
Carretera Federal 307 Km 332,15, SM31, MZ 03, Puerto Morelos 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.