This site requires JavaScript. I will only be visible if you have it.

Sandos Caracol Eco Resort & Spa

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

A great destination for families with children of all ages. If you're looking for a resort that is further from the strip, then this is definitely the resort for you. Despite it's location, it still promises many activities, a great stretch of beach, and only a few minutes drive away from the main city center. It should be emphasized that there isn't a shortage of things to do in this resort. From daytime activities to nightly entertainment, you'll never be bored. This resort is more suited for older couples and families.


Overview

There's truly something for everyone at this all-inclusive eco-resort & spa located just 10 minutes from Playa del Carmen at the edge of an exotic jungle surrounded by mangroves and natural lagoons. Looking for a romantic getaway in a secluded beachfront setting? Or a family adventure with kids activities, beach games, sailing and snorkeling? Sandos Caracol offers all this along with 6 excellent restaurants, nightly shows, and comfortable accommodations adjacent to a small beach.

Location: Beachfront, 10 min drive to Playa del Carmen, 45 min from the airport.


Highlights
  • Great beachfront location across from Cozumel Island, surrounded by jungle with wildlife and a natural cenote for swimming and snorkeling
  • Separate sections for adults-only and family-friendly
  • Aqua park with 17 waterslides, multiple play areas and poolside snack bar
  • Lots of activities for all ages, including Baby Club, Kids Club and Teen activities
  • 3 themed buffet restaurants, snack bars, plus 6 other specialty dinner restaurants to choose from
  • Rainforest Alliance Certified eco-friendly hotel, highlighting the natural surroundings
  • Room categories that accommodate families of 5 

tripadvisor Traveler Reviews
  • Mrwillibobs : Guelph, Canada
Vacation with Four Children

We had visited Sandos Caracol 10 years ago for our Honeymoon and we thought it would be romantic to revisit the hotel as it had changed drastically since our last visit by becoming more inclined to serve families with children. Since we have worked long days for the best part of two years in our fast growing business, we decided to visit for 14 days and spend some real, quality time with our children. We were all extremely excited for this trip. We have four young children aged 8, 5, 2 and 5 months old. When we booked 9 months ago, we had to book two separate rooms as there were too many of us for a suite (Limit of 5 people for fire code) therefore our travel agent requested an adjoining door between the two suites. She had emailed them twice (the final time only a week before we departed) and made sure Sunwing had the request on our file. When we arrived at check in, low and behold we get two completely separate rooms with NO door. We then headed back to reception where we were told that they had no rooms with an adjoining door available. We complained to the Manger and he said he would see what he could do. All 6 of us crammed into one room - so much for Fire codes! We stayed crammed in the room for 3 nights before they finally found us what we needed. During that time, we complained to our Sunwing Rep, we complained to another manager and we were also bribed by a guest services representative to attend the time share breakfast in exchange for help with the room (we did not go and do not bother with it. I spoke to numerous people who did go to the presentation and they all said it was nothing but a waste of good vacation). To add insult to injury, we talked to a family by the pool who informed us that they were staying in a room with an adjoining door but they obviously didn't need it.After that, it was smooth sailing. The resort was lovely; the kids loved the pools, the waterpark got a little boring after a while as they were very strict on the height requirements but it would be more than enough for families who stay for a week or less and had older kids than ours. The night shows were fantastic! The Kids loved them especially the Disney fantasy and superhero ones. Beware, the theatre seats are not on an incline so get there early for the seats closest to the stage otherwise you will end up at the back holding your child up to see as some adult guests didn't care about anyones view but their own. Our children loved Kids club! The facilities and opening hours were very comprehensive and the staff were amazing and very friendly. The restaurants had a large variety of food and we enjoyed trying all the different cuisines. We ended up hitting the spring breakers week so if you have young children who need shade by the pool, prepare to fight for it. There was only two things that could be improved:The staff at the concierge desk were not very helpful at all and seemed to be unable to resolve any of the simple issues we brought to their attention.The resort need a lost and found box. We left a pair of shorts in the first room when we switched and they disappeared into thin air and so did our child bottle that we left on a table at one of the restaurants...we even went back three hours later for it. There seems to be lack of/no communication between the staff.Other than that - a good resort to visit.

  • ProsoGirl : Minneapolis, Minnesota
Loved the "eco" of this eco resort

This hotel does a great job of combining fun and comfort with nature. Rooms were comfortable, food was great, staff were friendly, and there was plenty to do. Very kid friendly, but adults could also relax and enjoy. The pictures on their website are accurate: you can walk down the path from your room to a restaurant and see monkeys, coatis, tropical birds, peacocks, and all sorts of interesting critters. The grounds are large enough that you can go on beautiful walks every day and not get bored of the scenery. The cenotes are beautiful and refreshing. A few minor cons: - The beach is natural, so has rocks and is not fantastic for swimming. We could still wade in it and the kids had fun looking for critters in the rocks- The reception process needs an overhaul. My group arrived in 3 smaller groups at different times of day. All three groups had to wait in line for 45 minutes + to check in. Everything else was wonderful!

  • Marianne H :
Just Ok - 3 1/2 star rating.

First for people that give it a 5 star rating - I don't really think they know what that really means. I want to start my review with there Customer Service I sent a message to the resort a month prior to visiting. I received a response 4 days after I returned. Be careful about the Time Share Sales Reps. Check-in was extremely slow and with previous Trip Advisor reviews I knew about the Timeshare Reps. Next be careful of Royal Elite. I booked a Royal Elite Room thur a Travel Agent. Even though I had my Travel Agent and Tour Company triple check with the Resort prior to arriving that I had access to All Royal Elite privileges including the Beach Resort - of course when I got there it was not. Only Vacation Royal Elite Member had the Beach Resort included. Yes the Select Club was included (however this is for 18 & older and we where travelling with our 11 yr old. So no use for us. Royal Elite Rooms where located in great location near main pool and close to beach. We had a Royal Elite Superior - it was good however never have had a smaller room. It was bearable only because we where on the first level and had a good size patio. Not a hotel to go to if you are looking for nice beach - small and rocky. Al a Carte Restaurants where good - very nice to not have to make reservations. Waits where never long. Had good options for kids Cenote was neat and our 11 yr really liked the waterslides. Like the Jungle Feel - I prefer much better than open spaces and too much sun. For the price we will definitely not be back. Hope this helps.

  • seeker_of_fun : Halifax, Canada
Excellent family vacation

We visited the Caracol during spring break and it will be remembered fondly by all of us for many years. We travelled with two kids (8 and 10) and two seniors. We had contacted the hotel in advance and asked for rooms close to one another. When we checked in (around noon) our rooms weren't ready, and we had to return at 3:00 (which we anticipated). When we received our room assignment we were both placed in Building 28. The rooms had not been renovated - we had booked a junior suite and deluxe family room. The junior suite was very large, with an enormous balcony (which overlooked the water slides). The layout of the junior suite is kind of odd, as there isn't much privacy - the commode is in a private room, but aside from that there are no private dressing areas. My kids are still young enough so it wasn't a huge deal - but I would think with teens it would be awkward. The room was very clean, and the king bed was comfortable. The wicker furniture was showing its age. The lack of a drssser bothered me - I prefer not to spend a week living out of multiple suitcases. We requested housekeeping every other day and they did a great job (and we got face cloths without special request). We loved the jungle atmosphere. It was the first resort we'd visited where they hadn't seemed to cut down every tree during construction. We went for early morning walks around the resort to look at wildlife and we were rewarded with daily monkey sightings, and would come across masses of coatis. It was also nice during the hottest parts of the day to walk along shaded paths. The water slides were enjoyed by the kids - but my 8 year old wasn't tall enough for the big slides. My ten year old could go on both sets. They set up a lunch buffet at the water slides. It was hot dogs and hamburgers which didn't appeal to me, but kept the kids happy.The food was okay at the international buffet. We really enjoyed our meals at the steak and seafood restaurant, the Mediterranean, and the Italian a la cartes. We also had some enjoyable (and not crowded) meals at the Mexican buffet. We signed up for several of the special experiences (Jade River snorkel, Sandos Survival, Animal Keepers) and went snorkelling in the main cenote. I would recommend participating as they were all pretty well done. Had we stayed longer we would have done more - you sign up next to the sports bar (near the International buffet). We went to the Playacar one day - and the beach was gorgeous and the buffet was much more impressive (both the room and the food), but we preferred the Caracol. The main pool did seem small for the resort - but we were always able to find chairs regardless of when we showed up, and we were told the resort was at capacity. And the beach was rocky - we had brought beach shoes, but didn't venture in most days as the water was rough and we didn't want to get pushed into rocks. When we did snorkel there we saw some fish. The highlights for us were the jungle setting, the wild animals, swimming in the various cenotes and the a la carte dining. It was just really special. If those things don't appeal to you, I would consider a different resort. We would definitely consider returning, and would recommend it to others (with full disclosure). So while I rate this a five star vacation, I would caution that it's likely a four star resort - but we had a great, great family vacation. If you're traveling without kids, and looking for crazy nightlife, you might look elsewhere.

  • Wendy H : Saskatchewan, Canada
Everything I hoped for!

We went on a mom's and daughters holiday. I specifically picked this one for the natural spaces. It was spectacular having the jungle and birds and animals all around us. Staff was great, food was fabulous and the environment so beautiful. The girls were a little disappointed with the nightlife, but we really enjoyed the portrayal of the legends with the elaborate costumes drumming and firelight. If you like nature this is the place for you!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • Unlimited Domestic beer, International brand drinks & House Wine w/meals
  • Sailing
  • Snorkeling
  • Boogie boards
  • Kayaking
  • Waterpolo
  • Introductory scuba diving lesson
  • Access to the water park for kids, teens and adults
  • Tennis with instruction
  • Volleyball
  • Soccer
  • Exercise classes
  • Daily activities
  • Nightly entertainment
  • Xcalacoco Experience: Included in the all inclusive are 85 eco-educational activities such as guided eco-tour, animal keeper program, sensory experience, maya shows 4 times a week, swimming in a natural cenote, jade river, maya survival, and so much more!??????????????

Signature Eco Collection Inclusions

  • Bathrobes and Slippers
  • Chill Out Pool
  • Room Service 24 Hours a Day
  • In-room Wi-Fi

Select Club Inclusions (Adults Only)

  • Private Concierge
  • Ocean Front Club House (18+)
  • Adults Pool and Jacuzzi
  • Chill Out Pool
  • Exclusive Reception
  • Room Service 24 Hours a Day
  • Free Wi-Fi available for Select Club guest, including: Select Adults Only Pool, Select Adults Only Beach Club House

Royal Elite Inclusions 

  • Private Concierge
  • Ocean Front Club House (18+)
  • Adults Pool
  • Chill Out Pool (*Exclusive access for Royal Elite Vacation Club members)
  • Exclusive Reception
  • 24-Hour Room Service
  • In-room Wi-Fi 
  • The Royal Elite Beach Club features an infinity pool, a swim-up bar and sleek contemporary design in a secluded part of the resort

Sunwing Smile Resorts

  • Up to 2 kids (2-12 years old) stay, play and eat free all year
  • Teenage pricing (13-17 years old)
  • No single supplement for single parents travelling with up to 2 children or teens
  • Shaded kids pool or part of kids pool
  • Shaded playground
  • Smile Kids Club Program
  • Beach towels in room upon arrival (1 per person)
  • 1 litre bottle of water per room per day
  • 956 rooms in 3-storey buildings
  • 3 buffet restaurant
  • 6 a la carte restaurants
  • Snack bar
  • 10 bars including Pool bar, Beach bar, Disco 
  • 4 pools
  • Children's section in main pool
  • Separate children's pool
  • Aquapark with 17 waterslides, for kids and adults!
  • Kids Club
  • 2 (lit) tennis courts
  • Natural zoo with a selection of local animals and birds
  • Shopping on-site
  • Fitness facilities
  • Sauna
  • Spa (fee)
  • Beauty salon (fee)
  • Massage services (fee)
  • Medical services (fee)
  • Free Wi-Fi available in main lobby, Sports Bar, and 24 hours Snack Restaurant and designated hotspots
  • 5 star PADI Scuba dive shop on-site (fee)
  • ATM
  • 18-holf golf course (nearby)

Hotel Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Cable TV
  • 1 King or 2 Double beds
  • Balcony or Terrace 
  • Bathroom with shower
  • In-room safe
  • Mini-bar (with mineral water, soft drinks and beer - restocked every other day)
  • Jungleview/Gardenview
  • Radio alarm clock
  • Telephone

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Cable TV
  • 1 King bed
  • Telephone
  • Hydromassage bathtub 
  • Bathroom with shower
  • Alarm clock radio
  • Living area with double sofa bed
  • In-room safe
  • Jungleview/Gardenview
  • Mini-bar (with mineral water, soft drinks and beer - restocked every other day)
  • Terrace

Deluxe Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Cable TV
  • 1 King bed
  • Jacuzzi
  • Telephone 
  • Balcony or Terrace
  • Bathroom with shower
  • Alarm clock radio
  • 1 double sofa bed
  • In-room safe
  • Jungleview/Gardenview
  • Mini-bar (with mineral water, soft drinks and beer - restocked every other day)
  • Hydromassage bathtub

Eco Superior Signature Collection 

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Hair dryer
  • Bathrobes and slippers
  • Iron & Ironing board
  • Balcony or Terrace
  • Vanity mirror
  • Bathroom with shower 
  • 24-hour room service
  • 1 King or 2 Double beds
  • Air-conditioning with individual climate controls
  • Fully stocked mini-bar including snacks
  • Hot & cold water dispenser
  • Laptop-sized safe
  • Cable TV

Eco Junior Suite Signature Collection 

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioning with individual climate controls
  • Hair dryer
  • Bathrobes and slippers
  • Iron & Ironing board
  • Balcony or Terrace
  • Vanity mirror
  • 1 double sofa bed
  • Bathroom with shower 
  • 24-hour room service
  • 1 King bed
  • Cable TV
  • Fully stocked mini-bar including snacks
  • Hot & cold water dispenser
  • Laptop-sized safe
  • 1 bunk bed for 2 children
  • Hydromassage tub on the balcony

Royal Elite Superior

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioning with individual climate controls
  • Ceiling fan
  • Hair dryer
  • Distinctive VIP bracelet
  • 42" plasma TV with satellite
  • 1 King or 2 Double beds
  • Hot & cold water dispenser
  • Bathroom with shower
  • Laptop-sized safe
  • Fully stocked mini-bar including snacks
  • Balcony or Terrace
  • Bathrobes and slippers
  • Iron & Ironing board
  • Vanity mirror
  • iPod docking station
  • Located closer to the beach
  • Laptop-sized in-room safe
  • 24-hour room service
  • Premium liquor cabinet

Royal Elite One Bedroom Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Hair dryer
  • King size bed
  • Bathrobes and slippers
  • Iron & Ironing board
  • Balcony or Terrace
  • Vanity mirror
  • iPod docking station
  • Laptop-sized safe 
  • Fully stocked mini-bar including snacks
  • Air-conditioning with individual climate controls
  • 42" plasma TV with satellite
  • Living area with double sofa bed
  • Bathroom with shower
  • Distinctive VIP bracelet
  • Hot & cold water dispenser
  • 24-hour room service
  • Premium liquor cabinet

Royal Elite Penthouse

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Hair dryer
  • Bathrobes and slippers
  • Iron & Ironing board
  • Balcony
  • Vanity mirror
  • iPod docking station
  • Living area with double sofa bed
  • Premium liquor cabinet
  • Bathroom with shower 
  • Oceanview
  • 42" plasma TV with satellite
  • Fully stocked mini-bar including snacks
  • King size bed
  • Air-conditioning with individual climate controls
  • Distinctive VIP bracelet
  • Hot & cold water dispenser
  • Located closer to the beach
  • Laptop-sized safe
  • Hydromassage bathtub

Restaurants

La Laguna

  • Buffet for breakfast, lunch and dinner
  • International
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Las Mascaras

  • Buffet for dinner
  • Mexican
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

El Templo

  • à la carte for dinner
  • Japanese
  • Reservations required
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Los Lirios

  • à la carte for dinner
  • Steak & Fish 
  • No reservations are required and there is no limitation to use this restaurant for guests. Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

La Toscana

  • à la carte for dinner
  • Italian
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

La Riviera

  • à la carte for dinner
  • Mediterranean
  • No reservations are required and there is no limitation to use this restaurant for guests. Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Fogo do Brazil

  • à la carte for dinner
  • Brazilian Rodizio
  • No reservations are required and there is no limitation to use this restaurant for guests. Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Salvia

  • à la carte
  • Vegetarian
  • Reservations required
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Bars

  • L' Elefant Lobby bar
  • El Nido 24 hour bar
  • Sirena Pool bar
  • Iguana Pool bar
  • Los Lirios Disco
  • El Manglar Sports bar
  • El Mapache Lounge 
  • La Tortuga Pool bar
  • Theatre Bar
  • Beach Bar

For the Kids

  • Kids Club, Ages 4-12 
  • Supervised activities program featuring:
    • PlayStation
    • Jungle gym and trampoline
    • Mini movie & theatre
    • Games and Arts & Crafts
    • Mini disco
  • Baby Club, Ages 2-3 
  • Babysitting or child care service ($)
  • Playground
  • Teen activities, Ages 13-17 :
    • Music
    • Pool table and table tennis
    • Foosball table
    • Beach soccer and volleyball
    • 7 water slides
  • Children's Pool
  • Kids Water Park

Child Policy

  • Children 0-1 years of age are free sharing room with 1 or 2 adults.
  • 1st child 2-12 years of age pay special rate sharing room with 1 or 2 adults.
  • 2nd child 2-12 years of age free of charge sharing room with 1 or 2 adults.
  • 3rd child 2-12 years of age pay special rate sharing room with 1 or 2 adults (Applies for the Junior Suite Category only).
  • Teens 13-17 years of age pay special rates sharing rooom wiith 1 or 2 adults.

*In the event of 1 adult sharing room with minor, adult pays single rate and children pay special rate.
*Baby cot on request, subject to availability at no extra charge.
*Room bedding on request subject to availability.
*Extra beds (rollaway) on request, subject to availability at no extra cost.

Facilities

  • 16 treatment rooms
  • Beachfront massage palapa
  • Hydrotherapy area (free of charge, for ages 18+)
  • Diverse temperature pools
  • Saunas & steam baths
  • Women's and men's dressing rooms
  • Gym & spinning room
  • Complimentary toiletries
  • Full beauty salon offering lavish hand, foot and nail treatments
  • Spa boutique

Massage Treatments

  • Relax Massage
  • Aromatherapy
  • Draining Massage
  • Prenatal Massage
  • Reflexology
  • Sports Massage
  • Deep Tissue Massage
  • Hot Stone Massage
  • Therapeutic Massage
  • Sandos Special
  • Thai Magic
  • Shiatsu Zen-Sation
  • Caribbean Breeze
  • Polynesian Dance

Other Treatments

  • Body wraps
  • Facial treatments
  • Temazcal
  • Package treatments

Salon Services

  • Manicure & pedicure 
  • Nourishing hair treatments
  • Hair styling, coloring & cuts
  • Makeup artists
  • Artificial nails
  • Special bridal services

Honeymooners - Receive: Fruit basket in room, A bottle of sparkling wine in room, Free room upgrade (subject to availability).
Please request at the time of booking. Proof of marriage will be required upon check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Sandos Caracol Eco Resort & Spa
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sandos Caracol Eco Resort
Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.