HOT DEAL ALERT! Book an all-inclusive Transat package - Receive a up to $50 Gift Card & more. View offer.

Sandos Caracol Eco Resort & Spa

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

A great destination for families with children of all ages. If you're looking for a resort that is further from the strip, then this is definitely the resort for you. Despite it's location, it still promises many activities, a great stretch of beach, and only a few minutes drive away from the main city center. It should be emphasized that there isn't a shortage of things to do in this resort. From daytime activities to nightly entertainment, you'll never be bored. This resort is more suited for older couples and families.


Overview

There's truly something for everyone at this all-inclusive eco-resort & spa located just 10 minutes from Playa del Carmen at the edge of an exotic jungle surrounded by mangroves and natural lagoons. Looking for a romantic getaway in a secluded beachfront setting? Or a family adventure with kids activities, beach games, sailing and snorkeling? Sandos Caracol offers all this along with 6 excellent restaurants, nightly shows, and comfortable accommodations adjacent to a small beach.

Location: Beachfront, 10 min drive to Playa del Carmen, 45 min from the airport.


Highlights
  • Great beachfront location across from Cozumel Island, surrounded by jungle with wildlife and a natural cenote for swimming and snorkeling
  • Separate sections for adults-only and family-friendly
  • Aqua park with 17 waterslides, multiple play areas and poolside snack bar
  • Lots of activities for all ages, including Baby Club, Kids Club and Teen activities
  • 3 themed buffet restaurants, snack bars, plus 6 other specialty dinner restaurants to choose from
  • Rainforest Alliance Certified eco-friendly hotel, highlighting the natural surroundings
  • Room categories that accommodate families of 5 

tripadvisor Traveler Reviews
  • klwilki1976 : Doncaster
My Happy Place

"From start to finish this hotel was absolute quality.

Cocktails on arrival and Check in took about 20 mins on arrival resort is about 40 minute drive from Cancun Airport 

Bell boys take your cases to the room for you and all The staff were a credit to the hotel and nothing was too much trouble for them.

The rooms are cleaned daily with towels also replaced daily.We stayed in the Select Club deluxe double room. Our room (6921) was perfectly comfortable and very clean. It had a very large bed (not king size, it was bigger) which was very comfortable, loved the pillows. Flat screen tv, mini bar which was restocked every day, WiFi, which worked perfectly on my laptop for Netflix, tea/coffee facilities which were adequate enough for a morning coffee while getting ready for the day.

Restaurants are incredible (10)different ones to choose from and all have a very large and well presented menu for Breakfast/Lunch and dinner. Los Liros (steak restaurant) was our personal favourite and is well worth a visit. We had the majority of our breakfasts at the Select Club restaurant (this is the Brazilian Rodizeo on an evening) as the service and food was amazing. Big shout out to Vicky who always had a smile, and a tequila ready to start the day off just how a holiday should be done!


All Swimming pools are very clean and children safe.

Swim up bar is great and well needed with the lovely weather, however the Select Club pool (adults only) was our preferred spot.

The entertainment is very good and the entertainment team do a great job.

The hotels beach is vast and lovely white sands and sea crystal clear and tropical fish swim all around and are easily visable, the rocks and corals provide hours of amazing snorkelling. Be sure to take a banana or muffin and the fish will feed from your hands. The Select Club beach area and clubhouse were fantastic with the beach beds and waitress service. A margarita overlooking the ocean is my ideal way to spend the day.

This is a jungle based resort with mangroves on site so mosquitoes are around and will have a nibble or two. The hotel supplies free insect repellant the resort which is another nice touch on thier part.

Everyone has their own definition of paradise. Sandos Caracol is mine. The countdown is on for visit number 3!

  • CAROLINE4GIBSON : Dumfries and Galloway, United Kingdom
Disappointed

Went to this resort a few years ago ,was amazing holiday but went back and its a huge disappointment,the staff who are all hard working were all very pleasant but the reception staff don't want to hear anything you ask about someone one says yes and a other says no or they send you to a other desk who promise to fulfill my request and they don't .not helpful on any subject very bad service. The swimming pool is filthy in 30 years of going abroad this is the dirtiest pool ever .entertainment was good by the pool but very little British at night very bored. Myan show are fantastic but mostly in theatre and are not the same . Travel for 22hours and not a welcome or the offer of a drink of water. It seems if you don't upgrade your package you are treated like a nobody even if you have spent thousands on this resort a won't return to this complex this is just a little of the experience we had ,this hotel is very anti smoking at times a felt it was anti British.dont advice any one pick a different resort this is not the place for British entertainment or smokers food good but cold in the buffet restaurant.a must say vein our waiter and fernando the breakfast chef we're very good at looking after guests

  • cricketsmommy : newmarket, on
Best Yet!

We spent the week of September 2-9 at Sandos Caracol and loved it. I have a number of resorts on my Mayan Riviera “to-visit” list but will be crossing them out in favour of a return visit to this resort. CHECK IN/OUT & GUEST SERVICES - We booked the Select Club but the Select lobby was not open the day we arrived and we were checked in at the main lobby. Check in takes some time as your passports get scanned. After checking in, we were given a map and quick orientation by our “personal concierge,” Oswaldo. He did broach the subject of the Elite Club but when told that we’d like to actually see the resort and what it has to offer before considering the Club, he let it go. I believe that the primary function of the personal concierge is to sell the Club, as Oswaldo did bring it up during most of my encounters with him but he was never pushy and always let it go when I expressed a lack of interest. Any time I was looking for assistance, he was not the person to actually take care of things, but rather let me know who could help me. This usually turned out to be one of the lovely and helpful ladies on the Concierge desk at the front of the main lobby. This is where you book reservations for the Teppanyaki restaurant and the “Romantic Boat Ride.” We had no problem making a reservation for either. Check out was the fastest and easiest we’ve experienced. Note: we checked out several hours before leaving the resort. Our luggage was stored in a secure area while we continued to enjoy the facilities and we had access to a great hospitality area with showers and change rooms.ELITE CLUB – Having read so many Trip Advisor reports warning of the pushy sales reps, I was quite leery of approaching the Guests Services desk when Oswaldo was not on site but had no issues. The gentlemen here were always friendly, helpful and never pitched the Elite Club to me. ROOM – This was the only area of disappointment for us. We had a Select Superior room and had requested a room with a King bed on the top floor. We got a room with 2 double beds on the second floor. There may not actually be rooms in the Superior category on the top floor and we weren’t overly concerned about that, but did try to move to a room with a king sized bed. We were advised early in the week that there were no rooms in the Select Superior category with king beds, which made no sense for the adults-only section of the resort and found out later that this was not true – possibly a case of miscommunication. The room itself was adequate with comfortable beds, great air conditioning, and reasonable amount of storage (some drawer space in the desk and night table, cupboard beside mini-fridge, and large closet with loads of hanging space (20 hangers.) There was another small closet housing the safe, that had a shelf as well as a vanity between the two closets making it easy to get organized. The balconies are very small and few are covered so, no shade or protection from rain. The bathroom, however, was large with a separate water closet and shower (good water pressure and temperature) a bench, two sinks and a large shelf under the vanity, robes and lots of towels. Our housekeeper arrived early every morning (which we prefer) and kept things clean and neat and our mini-fridge was re-filled daily with snacks (chips and chocolate biscuits) and beverages. There is no bottled water to be found on this resort but there is a large hot and cold water dispenser in the room. I brought a couple of empty Gatorade bottles which I filled and kept in the fridge. The hot water dispensed was hot enough to make tea and coffee.FOOD and BEVERAGE – This was probably the best overall food experience we have had at any resort, including those of the Karisma and Excellence chains. We love the reservation-free, all a la carte experience and were impressed with the number of options available. A la carte breakfast is available to Select Club guests at Rodizio and the chillaquiles are a must-try. The breakfast menu is limited so we preferred going the buffets most mornings where the options were more varied. We found the buffets overall to be average, but they do have the best peanut butter. I tried cactus for the first time and quite enjoyed it. We ate lunch almost exclusively at Rodizio (a la carte lunch for Select Club guests) where both the food and service were exemplary. The Tampiquena steak, Breaded Chicken and Shrimp in Chiptole Cream are delicious. We never tired of eating here. On Tuesdays, ceviche is served pool-side here and is spectacular. Our favourite dinner spots were Los Lirios (try the lamb) and La Riviera (loved the mushroom soup and chocolate fondant.) The former is air-conditioned; it’s not cold but we found it to be comfortable. We ate twice at La Riviera which is open-air and found it a little uncomfortable due to the heat and humidity once but the quality of the food and service more than made up for it. We found the food at La Toscana to be just okay but the service was impeccable. Hugo was perfectly attentive without being overly so and utterly charming. He made our night. Thank you so much, Hugo, for the best dining experience! The Mexican buffet was good. Probably not truly authentic Mexican cuisine, but pleasant and the décor is lovely. Word of caution, “Mondongo” is a soup made with tripe (turns out, I’m not a fan of tripe.) The Mexican coffee here is delicious and is also available in the morning (this buffet is open for breakfast, too). Of all four resorts at which we have dined at teppanyaki tables, Sandos Caracol’s had the best show and food (thank you, Wilianderivan). We did not find this restaurant to be uncomfortably warm as noted in other reviews. On the whole, we found the food tasty, well-prepared and not over-salted. This resort definitely has the best beef we have ever come across. It was always tender, perfectly seasoned and cooked to perfection. We also found the food handling procedures to be the most hygenic of any resort we have visited. Premium liquors are available in the Select Club bars and the house wines are decent. I recommend trying the Coconut Margueritas and the frappacinos.ENTERTAINMENT We’re early risers and don’t make it long into the night life so, only attended part of two of the evening shows. What we saw appeared to be average or above and we heard very good things about some of the shows we did not see. There is also live entertainment in the lobby in the evenings which is quite pleasant. The activities throughout the day are myriad and those we participated in were enjoyable. One has to try very hard to be bored here. Note, due to construction, the area of the resort with the ruins is temporarily closed but tours are available Saturday and Sunday at 4 pm. Sign up at the activities desk located outside the Sports Bar. POOLS and BEACH There are three pool (not counting the water park or the pool in the Elite section).. We enjoyed a few hours at the adults-only pool every afternoon and found it to be clean and refreshing. Staff check the water quality frequently. No swim-up bar here but there is bar service provided by the lovely and efficient Leticia. The jacuzzis in this area as well as at the spa are solar heated only and so are not “hot tubs” but are quite pleasant on a hot, sunny day. The beach is expansive with soft, white sand, lots of lounge chairs, and, in the Select Club area, some bali beds. There are very few palapas but shade is plentiful due to the number of palm trees at the beach. The resort posts rules prohibiting reservation of loungers and appears to enforce them. We never had trouble finding a shady spot to sit and not once did we see a spot “reserved.” Kudoes to Sandos for this. The ocean is quite rocky but you can find areas to walk in barefoot. I highly recommend water shoes if you want to explore the reef as there are sea urchins. We also spotted a small manta ray, a live sand dollar and several species of fish. At least five of the adults slides in the Aqua Park were running while we were there. I chickened out despite the gentle encouragement from the young man manning the slides (I'm sorry I didn't his name as he was great.) My husband took a couple of runs and had a ball.FAUNA AND FLORA – The grounds are nothing short of spectacular; beautifully groomed without being overly-so with lovely paths and bridges. You never know when you are going to come upon a cenote, waterfall, or little river. The various animal sanctuaries are a delight as well as the coati and monkeys. I would return to this resort for the wildlife alone! I was particularly impressed with the obvious affection the hairless dogs showed for their handlers. They are clearly well and lovingly cared for. The cats roaming the property are clean, healthy and surprisingly affectionate. There is also a small “mini-farm” with two donkeys, two pigs (Sandy and Coco who also seem quite fond of their caretakers), some sheep and rabbits. The whole resort is a magical place for children and adults alike.There are mosquitoes but they are nowhere near the problem I expected them to be. I used bug spray on a couple of mornings and evenings but not all the time and wasn’t overly bothered (and I am usually a mosquito magnet.) There are biting bugs on the beach which left more welts than the 'squitters but again, not overly problematic.SERVICE at all of the bars and restaurants, including waitress service on the beach and at the pool, was fabulous. Special shout outs to Ernestina, Maurilio and Delfina at the Select Beach Club, Hugo at Toscana and to Leticia, Ramero, Rene, Carlos, Roberto, Andrea and Isidro at Rodizio /Select pool. We had trouble with our safe one evening and a technician arrived in under 5 minutes to attend to the probem. CLEANLINESS – The grounds and facilities are all very clean. Restaurant and bar staff all wear hair nets. Tables and place mats are all cleaned and disinfected between guests. Food handling procedures were such to avoid cross-contamination. There are even “ice handling procedures” to be followed. The only area where I recommend you exercise caution is El Nido snack bar. We called it “Coati Buffet.” Early in the morning, when no one is looking, a herd of coati roam this buffet and get into anything they can. Delightful to watch, but I don’t think I would want to eat there.Our vacation at Sandos Caracol Eco Resort is one of the best we have ever had. We loved the number of options from what, when and where to eat to what to do and where to do it. We particularly enjoyed the lovely grounds and jungle atmosphere (close your eyes and just listen to all of the jungle sounds), not to mention the opportunity to get close to the wildlife. Although the Select Club is far from the beach, the forced exercise was welcome and not at all arduous. Future trips to Riviera Maya will be to this resort or to the Sensatori. The choice will come down, simply, to price.We highly recommend this resort for couples and to families. There is something for everyone.

  • Devon_76 : Dundee, United Kingdom
Amazing hotel apart from mosquitos!!!

We returned on the 13th September from a 2 week stay at this hotel. Amazing hotel with all of the animals going about etc, from monkeys in the trees to raccoons at night time!! The staff go above and beyond to give you the best customer experience, we especially felt Roy in the sports bar (amazing shots and cocktails), Elizebeth also in the sports bar, Rubicel on the pool bar and all of the entertainment staff went above and beyond! They work long hours and always have smiles on there faces!!! We loved the entertainment at the pool which was great not just for kids but for adults aswell! There was always something happening! The nighttime entertainment was also very good! Jesus, Daisy and all the other entertaimenet staff were brilliant!!! The food was lovely also, buffet at breakfast and lunch got abit repetitive (all inclusives do though), but the choice of food in the al a cart restaurants were just amazing for it being all included in the price! Especially the teppinyaki and steak and fish restaurant- AMAZING!!! The choice of activities within the hotel was brilliant also as it was included, we snorkelled in the cenot and in the blue river! Our room was basic but was always immaculate and clean!! The only downfall from his hotel was the amount of mosquitos there was due to it being in a jungle setting, whilst we were there it rained a few days over the 2 weeks and we were covered from head to toe despite being sprayed with all the protection! Also the smells in certain parts of the hotel whilst walking around, as it was a jungle and there was little swamps around through the trees this was strong smelling and pretty disgusting, however this is nobody's fault! The good definitely outweighed the bad and we had an amazing 2 week holiday!!!

  • Maz B : Lincolnshire, United Kingdom
Happy holiday, happy couple 👫

Where to start? The title says it all. We have been back in old blighty 2 days, but it seems such a long time ago we were at the Sandos, talk about a crash down to reality. If you want paradise, Sandos is the closest we have come to it and we have been to some beautiful places in the world. 😀 I have been reading the bad reviews on here about it, to be perfectly honest I'm glad I didn't read them before I went, as i would never of gone. People really are moaners, it's a jungle, there are going to be mosquitoes!! I have to say the mozzies here are on speed and steroids, wow they drive you insane, I'm forever reminded of my trip to Mexico as I have scars, well worth it though. Helpful hint take plenty of insect repellant with you. They have repellant stations on pump at the resort, but they are rubbish. It's worth spending the money on some good ones. It was mentioned in some reviews that there was a bad smell of sewage on the the beach, they may have been referring to the smell of the seaweed on the beach, which stank. But you couldn't smell it all the time. I can't believe people have complained about the large rocks going into the sea. Jeeeeesh. The rubbish thats everywhere on the beach, I didn't see one drop of rubbish whilst I was there. As it's an eco resort, everything natural is left untouched... Including rocks and seaweed! I don't know what people were expecting. The check in experience was a little in the chaotic side, although there were about 10 people on reception, none of them seem to know what they were doing or could organise themselves, but they managed it in the end.We were taken to our room on the back of one of their numerous electric golf buggy things (when I say numerous, I mean many, far too many)Our room was spacious, clean, cracking A/C (an absolute god send, with the humidity and heat) plenty of towels, complimentary slippers (you'll need them if you don't like sand/bits off feet in bed) dressing gowns, your shower gels, soaps, shower cap and toothbrush. Small fridge which is stocked with some cans of beers (which we didn't drink, too hot for alcohol) and a small selection of soft drinks. They tell you the fridge is stocked every other day, but it isn't. The chap with the complementary drinks and snacks trolley (who is called arturo. I think that's how you spell it) he will stock your fridge with as little or as much as you want, provided it's on his trolley. He is always grateful of a good tip. What a lovely bloke he is, Sandos did well to hire him.There is a 24 hour snack bar which serves the same food every day, which if you're hungry and you need to eat, that's your place. It's opened planned with no walls, so, lots of wildlife also like to dine there, birds, raccoons, cats, coatis it's very amusing watching them. Wildlife everywhere, the spider monkeys are the most comical as they are so friendly and cheeky. They have many cats, which one adopted us, we called him stanley - he ended up sleeping on our bed every night.There are so many restaurants to choose from, but our favourite was the Italian and steak & fish restaurant, if you get there for about 6pm you don't have to wait, but they do get very busy.There is plenty of activities to do, we didn't manage to do everything, but we did manage the romantic boat ride on the cenote, Nester , our guide was very informative, he told us all about the cenote and its history. He was just lovely. Thank you Nester.We didn't go to the aquapark as we are far too grown up for that sort of thing. 😀 but I'm sure the younger generation would love it. The main pool has a swim up to cocktail bar and has activities on most mornings with music.I have probably left a whole heap of stuff out, but I definitely want to say thank you to Aida on reception who checked us out, she was very efficient and got us back into our room after we left something in there. She was an absolute star. Thank you Aida.All in all an amazing holiday, one we won't forget in a hurry. Keep up the good work guys!! ❤

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • Unlimited Domestic beer, International brand drinks & House Wine w/meals
  • Sailing
  • Snorkeling
  • Boogie boards
  • Kayaking
  • Waterpolo
  • Introductory scuba diving lesson
  • Access to the water park for kids, teens and adults
  • Tennis with instruction
  • Volleyball
  • Soccer
  • Exercise classes
  • Daily activities
  • Nightly entertainment
  • Xcalacoco Experience: Included in the all inclusive are 85 eco-educational activities such as guided eco-tour, animal keeper program, sensory experience, maya shows 4 times a week, swimming in a natural cenote, jade river, maya survival, and so much more!??????????????

Signature Eco Collection Inclusions

  • Bathrobes and Slippers
  • Chill Out Pool
  • Room Service 24 Hours a Day
  • In-room Wi-Fi

Select Club Inclusions (Adults Only)

  • Private Concierge
  • Ocean Front Club House (18+)
  • Adults Pool and Jacuzzi
  • Chill Out Pool
  • Exclusive Reception
  • Room Service 24 Hours a Day
  • Free Wi-Fi available for Select Club guest, including: Select Adults Only Pool, Select Adults Only Beach Club House

Royal Elite Inclusions 

  • Private Concierge
  • Ocean Front Club House (18+)
  • Adults Pool
  • Chill Out Pool (*Exclusive access for Royal Elite Vacation Club members)
  • Exclusive Reception
  • 24-Hour Room Service
  • In-room Wi-Fi 
  • The Royal Elite Beach Club features an infinity pool, a swim-up bar and sleek contemporary design in a secluded part of the resort

Sunwing Smile Resorts

  • Up to 2 kids (2-12 years old) stay, play and eat free all year
  • Teenage pricing (13-17 years old)
  • No single supplement for single parents travelling with up to 2 children or teens
  • Shaded kids pool or part of kids pool
  • Shaded playground
  • Smile Kids Club Program
  • Beach towels in room upon arrival (1 per person)
  • 1 litre bottle of water per room per day
  • 956 rooms in 3-storey buildings
  • 3 buffet restaurant
  • 6 a la carte restaurants
  • Snack bar
  • 10 bars including Pool bar, Beach bar, Disco 
  • 4 pools
  • Children's section in main pool
  • Separate children's pool
  • Aquapark with 17 waterslides, for kids and adults!
  • Kids Club
  • 2 (lit) tennis courts
  • Natural zoo with a selection of local animals and birds
  • Shopping on-site
  • Fitness facilities
  • Sauna
  • Spa (fee)
  • Beauty salon (fee)
  • Massage services (fee)
  • Medical services (fee)
  • Free Wi-Fi available in main lobby, Sports Bar, and 24 hours Snack Restaurant and designated hotspots
  • 5 star PADI Scuba dive shop on-site (fee)
  • ATM
  • 18-holf golf course (nearby)

Hotel Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Cable TV
  • 1 King or 2 Double beds
  • Balcony or Terrace 
  • Bathroom with shower
  • In-room safe
  • Mini-bar (with mineral water, soft drinks and beer - restocked every other day)
  • Jungleview/Gardenview
  • Radio alarm clock
  • Telephone

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Cable TV
  • 1 King bed
  • Telephone
  • Hydromassage bathtub 
  • Bathroom with shower
  • Alarm clock radio
  • Living area with double sofa bed
  • In-room safe
  • Jungleview/Gardenview
  • Mini-bar (with mineral water, soft drinks and beer - restocked every other day)
  • Terrace

Deluxe Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Cable TV
  • 1 King bed
  • Jacuzzi
  • Telephone 
  • Balcony or Terrace
  • Bathroom with shower
  • Alarm clock radio
  • 1 double sofa bed
  • In-room safe
  • Jungleview/Gardenview
  • Mini-bar (with mineral water, soft drinks and beer - restocked every other day)
  • Hydromassage bathtub

Eco Superior Signature Collection 

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Hair dryer
  • Bathrobes and slippers
  • Iron & Ironing board
  • Balcony or Terrace
  • Vanity mirror
  • Bathroom with shower 
  • 24-hour room service
  • 1 King or 2 Double beds
  • Air-conditioning with individual climate controls
  • Fully stocked mini-bar including snacks
  • Hot & cold water dispenser
  • Laptop-sized safe
  • Cable TV

Eco Junior Suite Signature Collection 

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioning with individual climate controls
  • Hair dryer
  • Bathrobes and slippers
  • Iron & Ironing board
  • Balcony or Terrace
  • Vanity mirror
  • 1 double sofa bed
  • Bathroom with shower 
  • 24-hour room service
  • 1 King bed
  • Cable TV
  • Fully stocked mini-bar including snacks
  • Hot & cold water dispenser
  • Laptop-sized safe
  • 1 bunk bed for 2 children
  • Hydromassage tub on the balcony

Royal Elite Superior

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioning with individual climate controls
  • Ceiling fan
  • Hair dryer
  • Distinctive VIP bracelet
  • 42" plasma TV with satellite
  • 1 King or 2 Double beds
  • Hot & cold water dispenser
  • Bathroom with shower
  • Laptop-sized safe
  • Fully stocked mini-bar including snacks
  • Balcony or Terrace
  • Bathrobes and slippers
  • Iron & Ironing board
  • Vanity mirror
  • iPod docking station
  • Located closer to the beach
  • Laptop-sized in-room safe
  • 24-hour room service
  • Premium liquor cabinet

Royal Elite One Bedroom Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Hair dryer
  • King size bed
  • Bathrobes and slippers
  • Iron & Ironing board
  • Balcony or Terrace
  • Vanity mirror
  • iPod docking station
  • Laptop-sized safe 
  • Fully stocked mini-bar including snacks
  • Air-conditioning with individual climate controls
  • 42" plasma TV with satellite
  • Living area with double sofa bed
  • Bathroom with shower
  • Distinctive VIP bracelet
  • Hot & cold water dispenser
  • 24-hour room service
  • Premium liquor cabinet

Royal Elite Penthouse

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Hair dryer
  • Bathrobes and slippers
  • Iron & Ironing board
  • Balcony
  • Vanity mirror
  • iPod docking station
  • Living area with double sofa bed
  • Premium liquor cabinet
  • Bathroom with shower 
  • Oceanview
  • 42" plasma TV with satellite
  • Fully stocked mini-bar including snacks
  • King size bed
  • Air-conditioning with individual climate controls
  • Distinctive VIP bracelet
  • Hot & cold water dispenser
  • Located closer to the beach
  • Laptop-sized safe
  • Hydromassage bathtub

Restaurants

La Laguna

  • Buffet for breakfast, lunch and dinner
  • International
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Las Mascaras

  • Buffet for dinner
  • Mexican
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

El Templo

  • à la carte for dinner
  • Japanese
  • Reservations required
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Los Lirios

  • à la carte for dinner
  • Steak & Fish 
  • No reservations are required and there is no limitation to use this restaurant for guests. Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

La Toscana

  • à la carte for dinner
  • Italian
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

La Riviera

  • à la carte for dinner
  • Mediterranean
  • No reservations are required and there is no limitation to use this restaurant for guests. Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Fogo do Brazil

  • à la carte for dinner
  • Brazilian Rodizio
  • No reservations are required and there is no limitation to use this restaurant for guests. Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Salvia

  • à la carte
  • Vegetarian
  • Reservations required
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Bars

  • L' Elefant Lobby bar
  • El Nido 24 hour bar
  • Sirena Pool bar
  • Iguana Pool bar
  • Los Lirios Disco
  • El Manglar Sports bar
  • El Mapache Lounge 
  • La Tortuga Pool bar
  • Theatre Bar
  • Beach Bar

For the Kids

  • Kids Club, Ages 4-12 
  • Supervised activities program featuring:
    • PlayStation
    • Jungle gym and trampoline
    • Mini movie & theatre
    • Games and Arts & Crafts
    • Mini disco
  • Baby Club, Ages 2-3 
  • Babysitting or child care service ($)
  • Playground
  • Teen activities, Ages 13-17 :
    • Music
    • Pool table and table tennis
    • Foosball table
    • Beach soccer and volleyball
    • 7 water slides
  • Children's Pool
  • Kids Water Park

Child Policy

  • Children 0-1 years of age are free sharing room with 1 or 2 adults.
  • 1st child 2-12 years of age pay special rate sharing room with 1 or 2 adults.
  • 2nd child 2-12 years of age free of charge sharing room with 1 or 2 adults.
  • 3rd child 2-12 years of age pay special rate sharing room with 1 or 2 adults (Applies for the Junior Suite Category only).
  • Teens 13-17 years of age pay special rates sharing rooom wiith 1 or 2 adults.

*In the event of 1 adult sharing room with minor, adult pays single rate and children pay special rate.
*Baby cot on request, subject to availability at no extra charge.
*Room bedding on request subject to availability.
*Extra beds (rollaway) on request, subject to availability at no extra cost.

Facilities

  • 16 treatment rooms
  • Beachfront massage palapa
  • Hydrotherapy area (free of charge, for ages 18+)
  • Diverse temperature pools
  • Saunas & steam baths
  • Women's and men's dressing rooms
  • Gym & spinning room
  • Complimentary toiletries
  • Full beauty salon offering lavish hand, foot and nail treatments
  • Spa boutique

Massage Treatments

  • Relax Massage
  • Aromatherapy
  • Draining Massage
  • Prenatal Massage
  • Reflexology
  • Sports Massage
  • Deep Tissue Massage
  • Hot Stone Massage
  • Therapeutic Massage
  • Sandos Special
  • Thai Magic
  • Shiatsu Zen-Sation
  • Caribbean Breeze
  • Polynesian Dance

Other Treatments

  • Body wraps
  • Facial treatments
  • Temazcal
  • Package treatments

Salon Services

  • Manicure & pedicure 
  • Nourishing hair treatments
  • Hair styling, coloring & cuts
  • Makeup artists
  • Artificial nails
  • Special bridal services

Honeymooners - Receive: Fruit basket in room, A bottle of sparkling wine in room, Free room upgrade (subject to availability).
Please request at the time of booking. Proof of marriage will be required upon check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Sandos Caracol Eco Resort & Spa
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sandos Caracol Eco Resort
Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.