Sandos Caracol Eco Resort & Spa

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

A great destination for families with children of all ages. If you're looking for a resort that is further from the strip, then this is definitely the resort for you. Despite it's location, it still promises many activities, a great stretch of beach, and only a few minutes drive away from the main city center. It should be emphasized that there isn't a shortage of things to do in this resort. From daytime activities to nightly entertainment, you'll never be bored. This resort is more suited for older couples and families.


Overview

There's truly something for everyone at this all-inclusive eco-resort & spa located just 10 minutes from Playa del Carmen at the edge of an exotic jungle surrounded by mangroves and natural lagoons. Looking for a romantic getaway in a secluded beachfront setting? Or a family adventure with kids activities, beach games, sailing and snorkeling? Sandos Caracol offers all this along with 6 excellent restaurants, nightly shows, and comfortable accommodations adjacent to a small beach.

Location: Beachfront, 10 min drive to Playa del Carmen, 45 min from the airport.


Highlights
  • Great beachfront location across from Cozumel Island, surrounded by jungle with wildlife and a natural cenote for swimming and snorkeling
  • Separate sections for adults-only and family-friendly
  • Aqua park with 17 waterslides, multiple play areas and poolside snack bar
  • Lots of activities for all ages, including Baby Club, Kids Club and Teen activities
  • 3 themed buffet restaurants, snack bars, plus 6 other specialty dinner restaurants to choose from
  • Rainforest Alliance Certified eco-friendly hotel, highlighting the natural surroundings
  • Room categories that accommodate families of 5 

tripadvisor Traveler Reviews
  • mileswratten : New Delhi, India
Beautiful setting but a somewhat tired resort

The resort really doesn't live up to the marketing, we had a standard twin room which was very simple with a tiny balcony, however it was clean.While rooms have air con, the buffet and restaurants are not, making what should be great places to enjoy very unpleasant. The food was distinctly average. The main pool appears to have issues with cleaning - first thing in the morning the 'suntan lotion' slick remained from the previous day. The kids water park was better. The turtle pool area is currently surrounded by construction making it noisy. The pool bar never seemed to be open and with loud music, it was just terrible.The main complaint is the inadequate and annoying staff. First because they insist on trying to sell you timeshare. We missed it at check-in, but then received two to three phone calls a day, starting at about 08.30 and despite repeated requests to stop, no-one took any notice. The check-in and out process was also very disappointing, our server, Christopher, was rude, unhelpful and tried to charge one of our group for additional which were incorrect. Finally, due to a tropical storm, our ground floor room began to flood, despite repeated requests for help and to be moved no one would help. Eventually we left a post on their Facebook page, and that did get a response.Overall I would never recommend or come back to the resort - despite enjoying the setting and the animals.

  • Laura C : Anahuac, Texas
The price was right

This resort was average at best. Overall it would be great for family first time visit. We visited along with another couple. The food was ok , my favorite by far was the Rivera restaurant by the beach. The beach although not good, no worries we went to the sister resort Sandos Playa car and it was amazing!!! They let you go visit only $13 taxi each way. I must admit this resort is huge and we didn't even get to visit the water park. The staff was friendly and very accomidating.I would defiantly go back with my family, great first time resort.

  • fb841945152 : Toronto, Canada
The Trip I envisioned!!!

Our trip was amazing. We arrived on the day of a hurricane and I thought that it would spoil the experience but it did not. The staff, rooms and resort are phenomenal. The entertainment staff went above and beyond for every child in that resort. They have a ton of games and things for the children to do. Especially Alex Garduno. My daughter is 7 and my son is 8. He included them on all games especially with the older children. Wonder man. The rooms were fantastic, the most comfy beds and pillows I've slept on. I went to the spa and had a fantastic massage. They even accommodated my children. Had a special children's massage. The restaurants and food was great. The shows were spectacular, The costumes were amazing, especially the Marvel show. Over all one of the most memorable trips I've ever had.

  • sallyandsam2017 : West Sussex, United Kingdom
Lovely holiday

First I must say the staff are helpful and friendly, you couldn't fault them, the hotel and area is very clean and how someone can put it was dirty must have been at another hotel. The staff worked very hard in keeping the place clean and during tropical storm Franklin worked super hard, even the gardeners who worked out in the rain!. My only downside was some of the sun beds could do with updating by the main pool as many where broken. Also due to the building work the pool there you couldn't use with out ear defenders hence making the main pool very full. Would have been nice to have a chance to use the elite or adult only pool that at times were empty , for those that wanted to swim. Also we chose this hotel as it was supposed to have a teenagers club which would have been ideal for our 13 year old. This we found was a get together at 10pm in the computer room. Not much fun should either not advertise a teenagers club or put more things on for older children. The choice of restaurants was good and the food very good an idea would be to put menu outside so you can view what food is on offer. A big thank you to the Brazilian restaurant who got my son some fish as he doesn't eat meat. Just one last thing take lots and lots of mosquito sprays as you get eaten I must have 50 odd bites even though we used spray bracelets creams.

  • eazstream : Fair Lawn, New Jersey
Amazing week with family

had such an amazing week, this is my third year in a row, and it didn't disappoint. It was actually the best yet, knew about beach and were prepared, you can walk aout 5 minutes down the beach where their isn't that may rocks and no one was their, its like the beach was for us alone... we mostly ate breakfast and lunch at Los Lirios and even had 3 reservation for dinner there. cant say enough how the staff treated my family and us, even before we sat they already knew our drinks and had it ready.. special recognition goes to Grey, what a great human being and made every meal a special one, also Karina, Gaby, Cristobal, Fernando, Luis, geovana, Fransisco, and Pedro made us feel like home, always welcomed us with open arms. cant wait till next year.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • Unlimited Domestic beer, International brand drinks & House Wine w/meals
  • Sailing
  • Snorkeling
  • Boogie boards
  • Kayaking
  • Waterpolo
  • Introductory scuba diving lesson
  • Access to the water park for kids, teens and adults
  • Tennis with instruction
  • Volleyball
  • Soccer
  • Exercise classes
  • Daily activities
  • Nightly entertainment
  • Xcalacoco Experience: Included in the all inclusive are 85 eco-educational activities such as guided eco-tour, animal keeper program, sensory experience, maya shows 4 times a week, swimming in a natural cenote, jade river, maya survival, and so much more!??????????????

Signature Eco Collection Inclusions

  • Bathrobes and Slippers
  • Chill Out Pool
  • Room Service 24 Hours a Day
  • In-room Wi-Fi

Select Club Inclusions (Adults Only)

  • Private Concierge
  • Ocean Front Club House (18+)
  • Adults Pool and Jacuzzi
  • Chill Out Pool
  • Exclusive Reception
  • Room Service 24 Hours a Day
  • Free Wi-Fi available for Select Club guest, including: Select Adults Only Pool, Select Adults Only Beach Club House

Royal Elite Inclusions 

  • Private Concierge
  • Ocean Front Club House (18+)
  • Adults Pool
  • Chill Out Pool (*Exclusive access for Royal Elite Vacation Club members)
  • Exclusive Reception
  • 24-Hour Room Service
  • In-room Wi-Fi 
  • The Royal Elite Beach Club features an infinity pool, a swim-up bar and sleek contemporary design in a secluded part of the resort

Sunwing Smile Resorts

  • Up to 2 kids (2-12 years old) stay, play and eat free all year
  • Teenage pricing (13-17 years old)
  • No single supplement for single parents travelling with up to 2 children or teens
  • Shaded kids pool or part of kids pool
  • Shaded playground
  • Smile Kids Club Program
  • Beach towels in room upon arrival (1 per person)
  • 1 litre bottle of water per room per day
  • 956 rooms in 3-storey buildings
  • 3 buffet restaurant
  • 6 a la carte restaurants
  • Snack bar
  • 10 bars including Pool bar, Beach bar, Disco 
  • 4 pools
  • Children's section in main pool
  • Separate children's pool
  • Aquapark with 17 waterslides, for kids and adults!
  • Kids Club
  • 2 (lit) tennis courts
  • Natural zoo with a selection of local animals and birds
  • Shopping on-site
  • Fitness facilities
  • Sauna
  • Spa (fee)
  • Beauty salon (fee)
  • Massage services (fee)
  • Medical services (fee)
  • Free Wi-Fi available in main lobby, Sports Bar, and 24 hours Snack Restaurant and designated hotspots
  • 5 star PADI Scuba dive shop on-site (fee)
  • ATM
  • 18-holf golf course (nearby)

Hotel Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Cable TV
  • 1 King or 2 Double beds
  • Balcony or Terrace 
  • Bathroom with shower
  • In-room safe
  • Mini-bar (with mineral water, soft drinks and beer - restocked every other day)
  • Jungleview/Gardenview
  • Radio alarm clock
  • Telephone

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Cable TV
  • 1 King bed
  • Telephone
  • Hydromassage bathtub 
  • Bathroom with shower
  • Alarm clock radio
  • Living area with double sofa bed
  • In-room safe
  • Jungleview/Gardenview
  • Mini-bar (with mineral water, soft drinks and beer - restocked every other day)
  • Terrace

Deluxe Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Cable TV
  • 1 King bed
  • Jacuzzi
  • Telephone 
  • Balcony or Terrace
  • Bathroom with shower
  • Alarm clock radio
  • 1 double sofa bed
  • In-room safe
  • Jungleview/Gardenview
  • Mini-bar (with mineral water, soft drinks and beer - restocked every other day)
  • Hydromassage bathtub

Eco Superior Signature Collection 

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Hair dryer
  • Bathrobes and slippers
  • Iron & Ironing board
  • Balcony or Terrace
  • Vanity mirror
  • Bathroom with shower 
  • 24-hour room service
  • 1 King or 2 Double beds
  • Air-conditioning with individual climate controls
  • Fully stocked mini-bar including snacks
  • Hot & cold water dispenser
  • Laptop-sized safe
  • Cable TV

Eco Junior Suite Signature Collection 

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioning with individual climate controls
  • Hair dryer
  • Bathrobes and slippers
  • Iron & Ironing board
  • Balcony or Terrace
  • Vanity mirror
  • 1 double sofa bed
  • Bathroom with shower 
  • 24-hour room service
  • 1 King bed
  • Cable TV
  • Fully stocked mini-bar including snacks
  • Hot & cold water dispenser
  • Laptop-sized safe
  • 1 bunk bed for 2 children
  • Hydromassage tub on the balcony

Royal Elite Superior

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioning with individual climate controls
  • Ceiling fan
  • Hair dryer
  • Distinctive VIP bracelet
  • 42" plasma TV with satellite
  • 1 King or 2 Double beds
  • Hot & cold water dispenser
  • Bathroom with shower
  • Laptop-sized safe
  • Fully stocked mini-bar including snacks
  • Balcony or Terrace
  • Bathrobes and slippers
  • Iron & Ironing board
  • Vanity mirror
  • iPod docking station
  • Located closer to the beach
  • Laptop-sized in-room safe
  • 24-hour room service
  • Premium liquor cabinet

Royal Elite One Bedroom Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Hair dryer
  • King size bed
  • Bathrobes and slippers
  • Iron & Ironing board
  • Balcony or Terrace
  • Vanity mirror
  • iPod docking station
  • Laptop-sized safe 
  • Fully stocked mini-bar including snacks
  • Air-conditioning with individual climate controls
  • 42" plasma TV with satellite
  • Living area with double sofa bed
  • Bathroom with shower
  • Distinctive VIP bracelet
  • Hot & cold water dispenser
  • 24-hour room service
  • Premium liquor cabinet

Royal Elite Penthouse

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Hair dryer
  • Bathrobes and slippers
  • Iron & Ironing board
  • Balcony
  • Vanity mirror
  • iPod docking station
  • Living area with double sofa bed
  • Premium liquor cabinet
  • Bathroom with shower 
  • Oceanview
  • 42" plasma TV with satellite
  • Fully stocked mini-bar including snacks
  • King size bed
  • Air-conditioning with individual climate controls
  • Distinctive VIP bracelet
  • Hot & cold water dispenser
  • Located closer to the beach
  • Laptop-sized safe
  • Hydromassage bathtub

Restaurants

La Laguna

  • Buffet for breakfast, lunch and dinner
  • International
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Las Mascaras

  • Buffet for dinner
  • Mexican
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

El Templo

  • à la carte for dinner
  • Japanese
  • Reservations required
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Los Lirios

  • à la carte for dinner
  • Steak & Fish 
  • No reservations are required and there is no limitation to use this restaurant for guests. Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

La Toscana

  • à la carte for dinner
  • Italian
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

La Riviera

  • à la carte for dinner
  • Mediterranean
  • No reservations are required and there is no limitation to use this restaurant for guests. Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Fogo do Brazil

  • à la carte for dinner
  • Brazilian Rodizio
  • No reservations are required and there is no limitation to use this restaurant for guests. Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Salvia

  • à la carte
  • Vegetarian
  • Reservations required
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Bars

  • L' Elefant Lobby bar
  • El Nido 24 hour bar
  • Sirena Pool bar
  • Iguana Pool bar
  • Los Lirios Disco
  • El Manglar Sports bar
  • El Mapache Lounge 
  • La Tortuga Pool bar
  • Theatre Bar
  • Beach Bar

For the Kids

  • Kids Club, Ages 4-12 
  • Supervised activities program featuring:
    • PlayStation
    • Jungle gym and trampoline
    • Mini movie & theatre
    • Games and Arts & Crafts
    • Mini disco
  • Baby Club, Ages 2-3 
  • Babysitting or child care service ($)
  • Playground
  • Teen activities, Ages 13-17 :
    • Music
    • Pool table and table tennis
    • Foosball table
    • Beach soccer and volleyball
    • 7 water slides
  • Children's Pool
  • Kids Water Park

Child Policy

  • Children 0-1 years of age are free sharing room with 1 or 2 adults.
  • 1st child 2-12 years of age pay special rate sharing room with 1 or 2 adults.
  • 2nd child 2-12 years of age free of charge sharing room with 1 or 2 adults.
  • 3rd child 2-12 years of age pay special rate sharing room with 1 or 2 adults (Applies for the Junior Suite Category only).
  • Teens 13-17 years of age pay special rates sharing rooom wiith 1 or 2 adults.

*In the event of 1 adult sharing room with minor, adult pays single rate and children pay special rate.
*Baby cot on request, subject to availability at no extra charge.
*Room bedding on request subject to availability.
*Extra beds (rollaway) on request, subject to availability at no extra cost.

Facilities

  • 16 treatment rooms
  • Beachfront massage palapa
  • Hydrotherapy area (free of charge, for ages 18+)
  • Diverse temperature pools
  • Saunas & steam baths
  • Women's and men's dressing rooms
  • Gym & spinning room
  • Complimentary toiletries
  • Full beauty salon offering lavish hand, foot and nail treatments
  • Spa boutique

Massage Treatments

  • Relax Massage
  • Aromatherapy
  • Draining Massage
  • Prenatal Massage
  • Reflexology
  • Sports Massage
  • Deep Tissue Massage
  • Hot Stone Massage
  • Therapeutic Massage
  • Sandos Special
  • Thai Magic
  • Shiatsu Zen-Sation
  • Caribbean Breeze
  • Polynesian Dance

Other Treatments

  • Body wraps
  • Facial treatments
  • Temazcal
  • Package treatments

Salon Services

  • Manicure & pedicure 
  • Nourishing hair treatments
  • Hair styling, coloring & cuts
  • Makeup artists
  • Artificial nails
  • Special bridal services

Honeymooners - Receive: Fruit basket in room, A bottle of sparkling wine in room, Free room upgrade (subject to availability).
Please request at the time of booking. Proof of marriage will be required upon check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Sandos Caracol Eco Resort & Spa
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sandos Caracol Eco Resort
Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.