Sandos Caracol Eco Resort & Spa

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

A great destination for families with children of all ages. If you're looking for a resort that is further from the strip, then this is definitely the resort for you. Despite it's location, it still promises many activities, a great stretch of beach, and only a few minutes drive away from the main city center. It should be emphasized that there isn't a shortage of things to do in this resort. From daytime activities to nightly entertainment, you'll never be bored. This resort is more suited for older couples and families.


Overview

There's truly something for everyone at this all-inclusive eco-resort & spa located just 10 minutes from Playa del Carmen at the edge of an exotic jungle surrounded by mangroves and natural lagoons. Looking for a romantic getaway in a secluded beachfront setting? Or a family adventure with kids activities, beach games, sailing and snorkeling? Sandos Caracol offers all this along with 6 excellent restaurants, nightly shows, and comfortable accommodations adjacent to a small beach.

Location: Beachfront, 10 min drive to Playa del Carmen, 45 min from the airport.


Highlights
  • Great beachfront location across from Cozumel Island, surrounded by jungle with wildlife and a natural cenote for swimming and snorkeling
  • Separate sections for adults-only and family-friendly
  • Aqua park with 17 waterslides, multiple play areas and poolside snack bar
  • Lots of activities for all ages, including Baby Club, Kids Club and Teen activities
  • 3 themed buffet restaurants, snack bars, plus 6 other specialty dinner restaurants to choose from
  • Rainforest Alliance Certified eco-friendly hotel, highlighting the natural surroundings
  • Room categories that accommodate families of 5 

tripadvisor Traveler Reviews
  • Josh R :
Great weeks stay for friends wedding

With this being for my friends wedding the choice of this hotel was out of my hands but it was a really enjoyable stay and would happily return.The cleanliness of the hotel is superb throughout given the size of the place, the staff do a great job. The rooms are cleaned every day, one day I had my do not disturb sign on and they contacted me later to see if i wanted the room cleaning later that day or wait till the next, they were really on the ball.As mentioned the staff do a great job and extremely friendly and helpful, nothing is too much trouble.We went to the buffet restaurants the first two days which I was not overly impressed with. From then on we only went to eat in the restaurants you were waited on, which all were great. The one restaurant you book at being the Japanese restaurant I would particularly recommend. I'm not one of these people who can just lay all day by the pool but there was plenty on the hotel grounds to keep you occupied. From swimming in centoes, the water park, bike hire for free, kayak hire for free and many more. I did venture off into playa del Carmen a couple of times and that was also nice to do, down the 5th avenue, a one mile strip of shops and restaurants. I also went on a day trip to chichen itza and ik kil cenote which I would highly recommend.On a whole I would happily return.

  • claytonnanoose : Nanoose Bay, British Columbia
A wonderful place to take a family

just arrived home from a week with family of 14. Five children, 9 adults. We had a wonderful time. Lots to do for all ages, the kids loved the animals, especially the monkeys and the water park and pool. They have a yoga instructor who is a real yogi not one of the dancers trying to teach their version of what they think yoga is. lots of walking trails in the complex. loved the cenotes.Beach is lovely but stony in places so bring water shoes. The entertainment was great. MOst nights they managed to seat our party of 14 together in the restaurants. The only cons we had were the smell of the turtle pool, should be relocated further away from the food areas. WE found the staff were not as efficient and friendly as other resorts we have stayed at but were told they were overbooked for the amount of staff they had. They had a higher than usual amount of bookings for this time of year. The staff did work hard to please everyone.

  • Heidi C :
Paradise!!!!! Has everything!

Went on a family vacation with our children and we all loved it. The property was beautiful, natural and I felt like we were away from it all in the jungle. We saw spider monkeys, birds, and all kinds of animals. Truly amazing! The food was very good, the beach was beautiful and the staff was very friendly! Hervis, Elidan, Elizabeth and Nila were great during the day of the dead celebrations. We are already planning ongoing back. Highly recommend!!!!!!

  • ruthrK7590YB : Isle of Wight, United Kingdom
Fabulous Sandos Caracol

Just spent another very long holiday at Sandos Caracol. It's just like going home to our Mexican family. Everything about it super especially the staff. We have made so many friends there who like us return often. We loved it so much we bought into the Royal Elite Holiday club. (Not timeshare) it's so fabulous, next years already booked.

  • mattadman : Harrisburg, Pennsylvania
Amazing for us, very unique

I traveled with my wife and 9 year old son. It was his first time out of the country, but my wife and I have been to Mexico two other times.I am an over-planner, so I did a lot of research. I read the reviews on here and elsewhere, watched videos, etc. So I had particular expectations, and Sandos Caracol met and exceeded those expectations. First, a quick note on why we chose Sandos Caracol vs. all the other options - We were looking for something unique. We've done a fairly high-end (not full luxury, but nice) all-inclusive in Playacar. We've stayed at a more hotel-like all-inclusive in Cancun. And we've done all-inclusives in the Bahamas and Dominican Republic. Each of these were nice, comfortable and enjoyable. But I would say that there wasn't anything incredibly unique about any of them. My son is big on learning about nature, culture, etc., and we thought that the on-site options here would be good for him, and for us.Now for specifics:Reception:We didn't have any issues. We arrived around 1:45, were checked in and told to come back for keys at 3:00. We then got the "introduction" to the property from someone who we realized was trying to sell us the "select club" membership. But she was nice and helpful and not pushy when we said we weren't interested. Grabbed lunch and a beverage and came back to the desk at 3:00. They gave us our keys, but said it would be another 30 minutes until the room was ready. Not a big deal, we explored a little more and then got the bellman to bring our luggage to our room. Easy and smooth.Room:We booked a Junior Suite in the Family Section. We wanted a little extra space and a larger balcony. We were not disappointed at all. The room was in very good shape. The pull out bed was great for our son. The main bed was very comfortable. The bathroom was updated. Everything we needed was there. The balcony was very large. It had the jacuzzi tub, which my son thought he wanted to try but decided against it. Yes, it is in the jungle, so there were a few leaves and maybe a spider or two on the balcony. And a small gecko visited our room on the ceiling, which my son LOVED (he named it). I definitely recommend the Junior Suite if you are interested in a balcony, as the other balconies looked very small.Grounds:This was a big part of the reason we chose this resort. The grounds are definitely big and spread out. Lots of small buildings instead of one big building. Beautiful walkways throughout. We explored every morning before breakfast. It was great to walk through the jungle paths and see very few people in the morning. The ruins were a big hit with my son (so great to have those right on site). The different cenotes were beautiful. The suspension bridge was fun. Overall, very peaceful and relaxing. Yes, it's big. But we knew that (pretty much every review mentions it) and liked that aspect. And it still didn't take more than 5-10 minutes to get anywhere.Amenities/Attractions:Huge plus. Cenote snorkeling on site is a very rare opportunity, and it was great. Seeing actual Mayan ruins on site, again, is not common and was awesome. The sports bar area was a lot of fun - ping pong, billiards and fusbal, as well as TVs. Bikes available for free to ride the bike path (we did it once and enjoyed it). We didn't take advantage of the dive center, as we brought our own snorkel equipment, but there are plenty of options there as well. The Mayan-themed shows were great, and, again, unique. Pools/AquaPark:We didn't spend much time in the large pool. It was nice, but the crowd was a bit loud there and we weren't that interested. We did, however, really enjoy the Tortugas pool, as it was quieter and not as busy, but still had a bar. The water park was more fun than expected! Slides for little ones, older kids and adults. Yes, this is Mexico, and standards/codes are different. So don't expect the workers there to watch your kids for you. But the slides themselves are fun and responsible children should do just fine there.Food/drink:We enjoyed the Mexican buffet every day for breakfast. Good, authentic Mexican, great guac, great salsas, frijoles, etc. We tried the International buffet one day for lunch and didn't like it as much. It was fine, just not what we were looking for. The Asian restaurant (hibachi style) was fun and the food was very good (make a reservation!). The Steak and Fish restaurant was also very good and a cool, more upscale setting. The Italian restaurant was enjoyable as well. As for drinks, there are bars everywhere. We never had to wait for a drink, and the bartenders were very accommodating. People:Great people. Very friendly. Always helpful. A few that stand out: Rene in the Mexican buffet, Marciela at Tortugas bar, Calendario at the beach bar.Wildlife:A huge attraction for us. Monkeys, Coati, racoons (mapache!), birds, lizards. We loved it. Yes, you are in the jungle, and the animals live there. But I didn't find it obnoxious at all. It just added to the natural setting.Beach:The beach is beautiful and scenic. Palm trees and plenty of shade if you need it. The sandy part is definitely smaller than other beaches we've visited, but we never had problems finding space. YES, it is ROCKY walking into the water. We brought water shoes and they worked well, and if you watch where you are going you can find sandy areas to enter the water. Very shallow and rocky, so if you are training for a triathlon this may not be the place to do your laps. But so nice and natural. We snorkeled right there, and saw many fish. A great first snorkeling experience for our son.Not for you if:No place is perfect for everyone. This place may not be for you if:You are looking for the highest end accommodations. They are very nice, but not the Four Seasons.You don't like wildlife/natural settings.You are looking for purely sandy beach.You don't want to do a little walking.You don't have an interest in local history/culture. I could go on (and have). I'd be happy to answer questions.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • Unlimited Domestic beer, International brand drinks & House Wine w/meals
  • Sailing
  • Snorkeling
  • Boogie boards
  • Kayaking
  • Waterpolo
  • Introductory scuba diving lesson
  • Access to the water park for kids, teens and adults
  • Tennis with instruction
  • Volleyball
  • Soccer
  • Exercise classes
  • Daily activities
  • Nightly entertainment
  • Xcalacoco Experience: Included in the all inclusive are 85 eco-educational activities such as guided eco-tour, animal keeper program, sensory experience, maya shows 4 times a week, swimming in a natural cenote, jade river, maya survival, and so much more!

Signature Eco Collection Inclusions

  • Bathrobes and Slippers
  • Chill Out Pool
  • Room Service 24 Hours a Day
  • In-room Wi-Fi

Select Club Inclusions (Adults Only)

  • Private Concierge
  • Ocean Front Club House (18+)
  • Adults Pool and Jacuzzi
  • Chill Out Pool
  • Exclusive Reception
  • Room Service 24 Hours a Day
  • Free Wi-Fi available for Select Club guest, including: Select Adults Only Pool, Select Adults Only Beach Club House

Royal Elite Inclusions 

  • Private Concierge
  • Ocean Front Club House (18+)
  • Adults Pool
  • Chill Out Pool (*Exclusive access for Royal Elite Vacation Club members)
  • Exclusive Reception
  • 24-Hour Room Service
  • In-room Wi-Fi 
  • The Royal Elite Beach Club features an infinity pool, a swim-up bar and sleek contemporary design in a secluded part of the resort

Sunwing Smile Resorts

  • Up to 2 kids (2-12 years old) stay, play and eat free all year
  • Teenage pricing (13-17 years old)
  • No single supplement for single parents travelling with up to 2 children or teens
  • Shaded kids pool or part of kids pool
  • Shaded playground
  • Smile Kids Club Program
  • Beach towels in room upon arrival (1 per person)
  • 1 litre bottle of water per room per day
  • 956 rooms in 3-storey buildings
  • 3 buffet restaurant
  • 6 a la carte restaurants
  • Snack bar
  • 10 bars including Pool bar, Beach bar, Disco 
  • 4 pools
  • Children's section in main pool
  • Separate children's pool
  • Aquapark with 17 waterslides, for kids and adults!
  • Kids Club
  • 2 (lit) tennis courts
  • Natural zoo with a selection of local animals and birds
  • Shopping on-site
  • Fitness facilities
  • Sauna
  • Spa (fee)
  • Beauty salon (fee)
  • Massage services (fee)
  • Medical services (fee)
  • Free Wi-Fi available in main lobby, Sports Bar, and 24 hours Snack Restaurant and designated hotspots
  • 5 star PADI Scuba dive shop on-site (fee)
  • ATM
  • 18-holf golf course (nearby)

Hotel Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Cable TV
  • 1 King or 2 Double beds
  • Balcony or Terrace 
  • Bathroom with shower
  • In-room safe
  • Mini-bar (with mineral water, soft drinks and beer - restocked every other day)
  • Jungleview/Gardenview
  • Radio alarm clock
  • Telephone

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Cable TV
  • 1 King bed
  • Telephone
  • Hydromassage bathtub 
  • Bathroom with shower
  • Alarm clock radio
  • Living area with double sofa bed
  • In-room safe
  • Jungleview/Gardenview
  • Mini-bar (with mineral water, soft drinks and beer - restocked every other day)
  • Terrace

Deluxe Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Cable TV
  • 1 King bed
  • Jacuzzi
  • Telephone 
  • Balcony or Terrace
  • Bathroom with shower
  • Alarm clock radio
  • 1 double sofa bed
  • In-room safe
  • Jungleview/Gardenview
  • Mini-bar (with mineral water, soft drinks and beer - restocked every other day)
  • Hydromassage bathtub

Eco Superior Signature Collection (Available as of Dec. 24/16)

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Hair dryer
  • Bathrobes and slippers
  • Iron & Ironing board
  • Balcony or Terrace
  • Vanity mirror
  • Bathroom with shower 
  • 24-hour room service
  • 1 King or 2 Double beds
  • Air-conditioning with individual climate controls
  • Fully stocked mini-bar including snacks
  • Hot & cold water dispenser
  • Laptop-sized safe
  • Cable TV

Eco Junior Suite Signature Collection (Available as of Dec. 24/16)

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioning with individual climate controls
  • Hair dryer
  • Bathrobes and slippers
  • Iron & Ironing board
  • Balcony or Terrace
  • Vanity mirror
  • 1 double sofa bed
  • Bathroom with shower 
  • 24-hour room service
  • 1 King bed
  • Cable TV
  • Fully stocked mini-bar including snacks
  • Hot & cold water dispenser
  • Laptop-sized safe
  • 1 bunk bed for 2 children
  • Hydromassage tub on the balcony

Royal Elite Superior

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioning with individual climate controls
  • Ceiling fan
  • Hair dryer
  • Distinctive VIP bracelet
  • 42" plasma TV with satellite
  • 1 King or 2 Double beds
  • Hot & cold water dispenser
  • Bathroom with shower
  • Laptop-sized safe
  • Fully stocked mini-bar including snacks
  • Balcony or Terrace
  • Bathrobes and slippers
  • Iron & Ironing board
  • Vanity mirror
  • iPod docking station
  • Located closer to the beach
  • Laptop-sized in-room safe
  • 24-hour room service
  • Premium liquor cabinet

Royal Elite One Bedroom Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Hair dryer
  • King size bed
  • Bathrobes and slippers
  • Iron & Ironing board
  • Balcony or Terrace
  • Vanity mirror
  • iPod docking station
  • Laptop-sized safe 
  • Fully stocked mini-bar including snacks
  • Air-conditioning with individual climate controls
  • 42" plasma TV with satellite
  • Living area with double sofa bed
  • Bathroom with shower
  • Distinctive VIP bracelet
  • Hot & cold water dispenser
  • 24-hour room service
  • Premium liquor cabinet

Royal Elite Penthouse

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Hair dryer
  • Bathrobes and slippers
  • Iron & Ironing board
  • Balcony
  • Vanity mirror
  • iPod docking station
  • Living area with double sofa bed
  • Premium liquor cabinet
  • Bathroom with shower 
  • Oceanview
  • 42" plasma TV with satellite
  • Fully stocked mini-bar including snacks
  • King size bed
  • Air-conditioning with individual climate controls
  • Distinctive VIP bracelet
  • Hot & cold water dispenser
  • Located closer to the beach
  • Laptop-sized safe
  • Hydromassage bathtub

Restaurants

La Laguna

  • Buffet for breakfast, lunch and dinner
  • International
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Las Mascaras

  • Buffet for dinner
  • Mexican
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

El Templo

  • à la carte for dinner
  • Japanese
  • Reservations required
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Los Lirios

  • à la carte for dinner
  • Steak & Fish 
  • No reservations are required and there is no limitation to use this restaurant for guests. Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

La Toscana

  • à la carte for dinner
  • Italian
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

La Riviera

  • à la carte for dinner
  • Mediterranean
  • No reservations are required and there is no limitation to use this restaurant for guests. Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Fogo do Brazil

  • à la carte for dinner
  • Brazilian Rodizio
  • No reservations are required and there is no limitation to use this restaurant for guests. Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Salvia

  • à la carte
  • Vegetarian
  • Reservations required
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Bars

  • L' Elefant Lobby bar
  • El Nido 24 hour bar
  • Sirena Pool bar
  • Iguana Pool bar
  • Los Lirios Disco
  • El Manglar Sports bar
  • El Mapache Lounge 
  • La Tortuga Pool bar
  • Theatre Bar
  • Beach Bar

For the Kids

  • Kids Club, Ages 4-12 
  • Supervised activities program featuring:
    • PlayStation
    • Jungle gym and trampoline
    • Mini movie & theatre
    • Games and Arts & Crafts
    • Mini disco
  • Baby Club, Ages 2-3 
  • Babysitting or child care service ($)
  • Playground
  • Teen activities, Ages 13-17 :
    • Music
    • Pool table and table tennis
    • Foosball table
    • Beach soccer and volleyball
    • 7 water slides
  • Children's Pool
  • Kids Water Park

Child Policy

  • Children 0-1 years of age are free sharing room with 1 or 2 adults.
  • 1st child 2-12 years of age pay special rate sharing room with 1 or 2 adults.
  • 2nd child 2-12 years of age free of charge sharing room with 1 or 2 adults.
  • 3rd child 2-12 years of age pay special rate sharing room with 1 or 2 adults (Applies for the Junior Suite Category only).
  • Teens 13-17 years of age pay special rates sharing rooom wiith 1 or 2 adults.

*In the event of 1 adult sharing room with minor, adult pays single rate and children pay special rate.
*Baby cot on request, subject to availability at no extra charge.
*Room bedding on request subject to availability.
*Extra beds (rollaway) on request, subject to availability at no extra cost.

Facilities

  • 16 treatment rooms
  • Beachfront massage palapa
  • Hydrotherapy area (free of charge, for ages 18+)
  • Diverse temperature pools
  • Saunas & steam baths
  • Women's and men's dressing rooms
  • Gym & spinning room
  • Complimentary toiletries
  • Full beauty salon offering lavish hand, foot and nail treatments
  • Spa boutique

Massage Treatments

  • Relax Massage
  • Aromatherapy
  • Draining Massage
  • Prenatal Massage
  • Reflexology
  • Sports Massage
  • Deep Tissue Massage
  • Hot Stone Massage
  • Therapeutic Massage
  • Sandos Special
  • Thai Magic
  • Shiatsu Zen-Sation
  • Caribbean Breeze
  • Polynesian Dance

Other Treatments

  • Body wraps
  • Facial treatments
  • Temazcal
  • Package treatments

Salon Services

  • Manicure & pedicure 
  • Nourishing hair treatments
  • Hair styling, coloring & cuts
  • Makeup artists
  • Artificial nails
  • Special bridal services

Honeymooners - Receive: Fruit basket in room, A bottle of sparkling wine in room, Free room upgrade (subject to availability).
Please request at the time of booking. Proof of marriage will be required upon check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Sandos Caracol Eco Resort & Spa
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sandos Caracol Eco Resort
Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.