Sandos Caracol Eco Resort & Spa

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
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Our Opinion

A great destination for families with children of all ages. If you're looking for a resort that is further from the strip, then this is definitely the resort for you. Despite it's location, it still promises many activities, a great stretch of beach, and only a few minutes drive away from the main city center. It should be emphasized that there isn't a shortage of things to do in this resort. From daytime activities to nightly entertainment, you'll never be bored. This resort is more suited for older couples and families.


Overview

There's truly something for everyone at this all-inclusive eco-resort & spa located just 10 minutes from Playa del Carmen at the edge of an exotic jungle surrounded by mangroves and natural lagoons. Looking for a romantic getaway in a secluded beachfront setting? Or a family adventure with kids activities, beach games, sailing and snorkeling? Sandos Caracol offers all this along with 6 excellent restaurants, nightly shows, and comfortable accommodations adjacent to a small beach.

Location: Beachfront, 10 min drive to Playa del Carmen, 45 min from the airport.


Highlights
  • Great beachfront location across from Cozumel Island, surrounded by jungle with wildlife and a natural cenote for swimming and snorkeling
  • Separate sections for adults-only and family-friendly
  • Aqua park with 17 waterslides, multiple play areas and poolside snack bar
  • Lots of activities for all ages, including Baby Club, Kids Club and Teen activities
  • 3 themed buffet restaurants, snack bars, plus 6 other specialty dinner restaurants to choose from
  • Rainforest Alliance Certified eco-friendly hotel, highlighting the natural surroundings
  • Room categories that accommodate families of 5 

tripadvisor Traveler Reviews
  • Mike_Denise2018 : Alberta, Canada
Enjoyable vacation

My wife and I just spent 10 days at Sandos Caracol, and we had a great time. We stayed in the Select Club (adults only) portion of the resort and would do so again. The Select Club poolside restaurant was by far our favorite place to have breakfast. The food was good and the staff were incredible. The beach club offered wonderful snacks at various points throughout the day, so we stayed in that area most days. Our favourite a la carte restaurants are the two associated with the Royal Elite club, but we enjoyed La Tosca and La Templo, as well.The real treat at Sandos Caracol is the staff. Every one of the staff that we encountered were pleasant, professional and accommodating. We like wildlife and enjoyed the many coati and cats that roam the property. The spider monkeys are more rare, but they can be aggressive, going through your beach bag. One took my bookmark while I was reading and my wife woke to one trying to chew on her foot (skin was not punctured and he left as soon as I took his hand and pulled him away)Some people complained about the beach. It is rocky, in places, but the water is warm and there is an abundance of fish swimming around the rocks.You must swim in the cenote. The water is crystal clear and there are several fish.My wife and I will likely be going back and will probably try Sandos Playacar, just to compare, but we would definitely go back to Caracol.

  • sarah d : Edmonton, Canada
Excellent Family Holiday

We had a wonderful time at Sandos Caracol. Staff were friendly and rooms were clean. Food was fantastic! We would disagree with all reviews stating bad food. It was plentiful and varied. Tons of vegetarian options at the Mexican, Italian and International restaurants, vegan restaurant was very creative. Chefs at the Japanese restaurant were amazing! Do bring water shoes, then you will enjoy the beach and snorkeling immensely. Grounds are immaculate and beautiful, animals amazing. A big thank you to Aron and Horalia who gave our kids great interactions with the macaws, cats, and monkeys. Marcos at the beach bar created delicious drinks and was very patient with our two kids. Swimming in the cenote was magical, as were the Mayan shows in the evening. Our kids were not interested in the kids club, but enjoyed the many activities available to them (ie/ giant bubbles to float on in the pool!)We look forward to returning! Thank you for a great holiday.

  • gpotvin4 : Ottawa, Canada
SANDOS CARACOL ECO RESORT – good time, but I would not recommend to adult family and friends.

SANDOS CARACOL ECO RESORT – good time, but I would not recommend to adult family and friends.I drafted these comments while still at the resort. I recall reading guest comments before our departure, hoping some of the recurring complaints, such as check in wait time, would be solved by our arrival. No, .. wishful thinking. I don’t want to come across as a big sourpuss, so I will first admit that we enjoyed our 9 day stay at the resort, but mainly because of the beautiful weather, incredible surroundings, and welcoming staff. This resort is perfect for families with young children, offering lots of youth activities and infrastructures to keep the little ones going all day long.Would I recommend Sandos Caracol Eco Resort to my “adult” family and friends; NO, absolutely not.Here is a list of my disappointments;CHECK IN COUNTER; expect to wait a minimum 1 hour, to 1.5 hours for check in. The resort keeps only two of the 7 check in counters open at any given time (this was the case throughout our 9 day stay). When we first arrived at the check in area, we were told to stand in one of two lines. After 10 minutes, my wife suggested we change lanes, as the other one seemed to be moving a bit faster, so we did. After another 40 minutes, we were “next to be served”, as was the couple in the other line that used to be behind us. Then to everyone’s surprise (& chock), .. the check in clerk of our former line announced that “he is going on break, please move to the other line”. Well !!!, .. for those in that line up, that now meant their wait time would easily be another 1 hour (so in total, 1 hour and 45 minutes). Needless to say, there were many unhappy campers now behind us. Lastly, when we finally got to our room with keys in hand, we discovered we were given the wrong keys (half the resort, including our room, have a new type of door lock, and we were given the old style key), so we had to come go back to the check in desk. ARTIFICIAL SWEETENERS , SUCH AS ASPARTAME & SUCRALOSE: I am particularly sensitive to artificial sweeteners, such as aspartame and sucralose. So is my wife. No allergies, we just dislike the taste, and after taste brought on by these artificial sweeteners. NOTE, ALL JUICES AND DRINKS THROUGHOUT THE RESORT USE ARTIFICIAL SWEETENERS. Pinacoladas, daiquiris, all made with artificial sweeteners. Even the breakfast orange juice is made from concentrate with added artificial sweeteners. We were unsuccessful in ordering any juice or drink without artificial sugar, and had to settle for canned pop or tetra packs (drink boxes for children). We finally had our concerns addressed on 7th day by insisting to speak with the food and beverage manager Rigo. Although Rigo was extremely sympathetic, he said that in his last 7 years at the resort, which accommodates 2,500 guest daily, we were the first guests ever to complain about the artificial sweeteners. I told Rigo we spoke with two other couples a few days earlier who said they could not stomach the resort’s sweeteners, and had complained to their concierge. Rigo said the complaints never reached him (so lesson for future guests, if you want your concerns taken seriously, speak directly with a manager). Rigo explained the resort uses a liquid artificial sweetener called “Jarabe Natural Sweetener” (which makes it very confusing if you ask your barperson for a drink with a “natural sugar”. The liquid sweetener is apparently easier to dilute in drinks, and also acts as a preservative. I told Rigo I was surprised his “purportedly all natural resort” would use artificial sweeteners, which have been labelled carcinogenic by many international health authorities. We also reminded Rigo that SANDOS CARACOL was the first resort ever that we visit where artificial sweetners are utilized. NON SMOKING AREAS; We are non-smokers, and always look for non-smoking areas. We paid extra to be part of the “Select Adult Only” club. The beach area for the select club includes 10 day beds, in fairly close proximity to each other. Smoking is allowed. Although only 1 in 10 smoked, we were often exposed to cigarette smoke (European cigarettes, very vial smelling). We brought this to our concierge’s attention, but he told us there is nothing she could do, the day bed area (the only one that comes with our upgrade package) does not include a no-smoking area. My advice if you are a non-smoker, don’t buy the Select upgrade package, it is not worth it (or at least it is not worth it at this resort).FOOD IS LUKE WARM; the food served throughout the resort, including buffets and a-la-carte restaurants was luke warm at best. In the buffet areas, the prepared foods are presented on trays that sit on ceramic surfaces, which are either not warm, or not warm enough. This system also tends to dry out the food (as opposed to a steam bath system, that would keep the food both moist and hot).To be fair with Sandos Caracole, we still enjoyed our stay at the Eco Resort. We hope our comments will motivate management to address the issues we have raised. We also encourage future guests of Eco Resort to address their concerns directly with management.We have been on many southern holidays, including several Mexican resorts. I would rate this resort a 3.5 only. If you keep your expectations in line with this rating, Sandos Caracol Eco Resort could be a good fit for your holidays.

  • tina k : Poughkeepsie, New York
3 Star Resort

This is my second stay at Sandos. 2 days last year, 6 this year. For the sake of brevity I'll address some of the areas.Rooms: Very basic.No wall art, basic furniture. I like plush bedding, the sheets and blankets are more hospital issue. Housekeeping not so great, we looked at the same mess outside our door for 2 days.Food: They make very good veggies. The rest needs a lot of improvement.Beach: The beach is rocky so you need good water shoes. However , it also lends to some beach snorkeling opportunities. A little crowded, but adult only section has more elbow room.Grounds: The grounds are awesome. Lots of trails, ceynotes, wildlife everywhere.I don't have small children, but the kids area was impressive. The only thing I would change is expand the bike path.Staff: All lovely.In conclusion, with simple changes they could make this a great place. Where else can you have a monkey sit on your balcony and share a banana. My only hesitation to returning quite frankly is food.

  • ericwN1456MV :
We had a fantastic vacation

Beautiful resort with a lot of animals. Nice shows, good restaurants especially the "a la carte"restaurants. The kidsclub was amazing. A lot of things to do. We have loved the shows. The spa is also great.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • Unlimited Domestic beer, International brand drinks & House Wine w/meals
  • Sailing
  • Snorkeling
  • Boogie boards
  • Kayaking
  • Waterpolo
  • Introductory scuba diving lesson
  • Access to the water park for kids, teens and adults
  • Tennis with instruction
  • Volleyball
  • Soccer
  • Exercise classes
  • Daily activities
  • Nightly entertainment
  • Xcalacoco Experience: Included in the all inclusive are 85 eco-educational activities such as guided eco-tour, animal keeper program, sensory experience, maya shows 4 times a week, swimming in a natural cenote, jade river, maya survival, and so much more!

Signature Eco Collection Inclusions

  • Bathrobes and Slippers
  • Chill Out Pool
  • Room Service 24 Hours a Day
  • In-room Wi-Fi

Select Club Inclusions (Adults Only)

  • Private Concierge
  • Ocean Front Club House (18+)
  • Adults Pool and Jacuzzi
  • Chill Out Pool
  • Exclusive Reception
  • Room Service 24 Hours a Day
  • Free Wi-Fi available for Select Club guest, including: Select Adults Only Pool, Select Adults Only Beach Club House

Royal Elite Inclusions 

  • Private Concierge
  • Ocean Front Club House (18+)
  • Adults Pool
  • Chill Out Pool (*Exclusive access for Royal Elite Vacation Club members)
  • Exclusive Reception
  • 24-Hour Room Service
  • In-room Wi-Fi 
  • The Royal Elite Beach Club features an infinity pool, a swim-up bar and sleek contemporary design in a secluded part of the resort

Sunwing Smile Resorts

  • Up to 2 kids (2-12 years old) stay, play and eat free all year
  • Teenage pricing (13-17 years old)
  • No single supplement for single parents travelling with up to 2 children or teens
  • Shaded kids pool or part of kids pool
  • Shaded playground
  • Smile Kids Club Program
  • Beach towels in room upon arrival (1 per person)
  • 1 litre bottle of water per room per day
  • 956 rooms in 3-storey buildings
  • 3 buffet restaurant
  • 6 a la carte restaurants
  • Snack bar
  • 10 bars including Pool bar, Beach bar, Disco 
  • 4 pools
  • Children's section in main pool
  • Separate children's pool
  • Aquapark with 17 waterslides, for kids and adults!
  • Kids Club
  • 2 (lit) tennis courts
  • Natural zoo with a selection of local animals and birds
  • Shopping on-site
  • Fitness facilities
  • Sauna
  • Spa (fee)
  • Beauty salon (fee)
  • Massage services (fee)
  • Medical services (fee)
  • Free Wi-Fi available in main lobby, Sports Bar, and 24 hours Snack Restaurant and designated hotspots
  • 5 star PADI Scuba dive shop on-site (fee)
  • ATM
  • 18-holf golf course (nearby)

Hotel Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Cable TV
  • 1 King or 2 Double beds
  • Balcony or Terrace 
  • Bathroom with shower
  • In-room safe
  • Mini-bar (with mineral water, soft drinks and beer - restocked every other day)
  • Jungleview/Gardenview
  • Radio alarm clock
  • Telephone

    Deluxe Room

    • Maximum Number of Adults 3
    • Maximum Number of Children 2
    • Maximum Occupancy 4
    • Air-conditioned
    • Ceiling fan
    • Hair dryer
    • Cable TV
    • 1 King bed
    • Jacuzzi
    • Telephone 
    • Balcony or Terrace
    • Bathroom with shower
    • Alarm clock radio
    • 1 double sofa bed
    • In-room safe
    • Jungleview/Gardenview
    • Mini-bar (with mineral water, soft drinks and beer - restocked every other day)
    • Hydromassage bathtub

    Eco Superior Signature Collection 

    • Maximum Number of Adults 3
    • Maximum Number of Children 2
    • Maximum Occupancy 4
    • Hair dryer
    • Bathrobes and slippers
    • Iron & Ironing board
    • Balcony or Terrace
    • Vanity mirror
    • Bathroom with shower 
    • 24-hour room service
    • 1 King or 2 Double beds
    • Air-conditioning with individual climate controls
    • Fully stocked mini-bar including snacks
    • Hot & cold water dispenser
    • Laptop-sized safe
    • Cable TV

    Eco Junior Suite Signature Collection 

    • Maximum Number of Adults 3
    • Maximum Number of Children 3
    • Maximum Occupancy 5
    • Air-conditioning with individual climate controls
    • Hair dryer
    • Bathrobes and slippers
    • Iron & Ironing board
    • Balcony or Terrace
    • Vanity mirror
    • 1 double sofa bed
    • Bathroom with shower 
    • 24-hour room service
    • 1 King bed
    • Cable TV
    • Fully stocked mini-bar including snacks
    • Hot & cold water dispenser
    • Laptop-sized safe
    • 1 bunk bed for 2 children
    • Hydromassage tub on the balcony

    Eco Saver Hotel Room

    • Maximum Number of Adults 3
    • Maximum Number of Children 2
    • Maximum Occupancy 4
    • Air-conditioned
    • Hair dryer
    • Cable TV
    • 1 King or 2 queen beds
    • Telephone
    • Bathroom with shower
    • Alarm clock radio
    • In-room safe
    • Jungle view/Garden view
    • Mini-bar (with mineral water, soft drinks and beer - restocked every other day)
    • Terrace

    Royal Elite Superior

    • Maximum Number of Adults 3
    • Maximum Number of Children 2
    • Maximum Occupancy 4
    • Air-conditioning with individual climate controls
    • Ceiling fan
    • Hair dryer
    • Distinctive VIP bracelet
    • 42" plasma TV with satellite
    • 1 King or 2 Double beds
    • Hot & cold water dispenser
    • Bathroom with shower
    • Laptop-sized safe
    • Fully stocked mini-bar including snacks
    • Balcony or Terrace
    • Bathrobes and slippers
    • Iron & Ironing board
    • Vanity mirror
    • iPod docking station
    • Located closer to the beach
    • Laptop-sized in-room safe
    • 24-hour room service
    • Premium liquor cabinet

    Royal Elite One Bedroom Suite

    • Maximum Number of Adults 3
    • Maximum Number of Children 2
    • Maximum Occupancy 4
    • Hair dryer
    • King size bed
    • Bathrobes and slippers
    • Iron & Ironing board
    • Balcony or Terrace
    • Vanity mirror
    • iPod docking station
    • Laptop-sized safe 
    • Fully stocked mini-bar including snacks
    • Air-conditioning with individual climate controls
    • 42" plasma TV with satellite
    • Living area with double sofa bed
    • Bathroom with shower
    • Distinctive VIP bracelet
    • Hot & cold water dispenser
    • 24-hour room service
    • Premium liquor cabinet

    Royal Elite Penthouse

    • Maximum Number of Adults 3
    • Maximum Number of Children 2
    • Maximum Occupancy 4
    • Hair dryer
    • Bathrobes and slippers
    • Iron & Ironing board
    • Balcony
    • Vanity mirror
    • iPod docking station
    • Living area with double sofa bed
    • Premium liquor cabinet
    • Bathroom with shower 
    • Oceanview
    • 42" plasma TV with satellite
    • Fully stocked mini-bar including snacks
    • King size bed
    • Air-conditioning with individual climate controls
    • Distinctive VIP bracelet
    • Hot & cold water dispenser
    • Located closer to the beach
    • Laptop-sized safe
    • Hydromassage bathtub

    Restaurants

    La Laguna

    • Buffet for breakfast, lunch and dinner
    • International
    • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

    Las Mascaras

    • Buffet for dinner
    • Mexican
    • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

    El Templo

    • à la carte for dinner
    • Japanese
    • Reservations required
    • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

    Los Lirios

    • à la carte for dinner
    • Steak & Fish 
    • No reservations are required and there is no limitation to use this restaurant for guests. Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

    La Toscana

    • à la carte for dinner
    • Italian
    • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

    La Riviera

    • à la carte for dinner
    • Mediterranean
    • No reservations are required and there is no limitation to use this restaurant for guests. Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

    Fogo do Brazil

    • à la carte for dinner
    • Brazilian Rodizio
    • No reservations are required and there is no limitation to use this restaurant for guests. Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

    Salvia

    • à la carte
    • Vegetarian
    • Reservations required
    • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

    Bars

    • L' Elefant Lobby bar
    • El Nido 24 hour bar
    • Sirena Pool bar
    • Iguana Pool bar
    • Los Lirios Disco
    • El Manglar Sports bar
    • El Mapache Lounge 
    • La Tortuga Pool bar
    • Theatre Bar
    • Beach Bar

    For the Kids

    • Kids Club, Ages 4-12 
    • Supervised activities program featuring:
      • PlayStation
      • Jungle gym and trampoline
      • Mini movie & theatre
      • Games and Arts & Crafts
      • Mini disco
    • Baby Club, Ages 2-3 
    • Babysitting or child care service ($)
    • Playground
    • Teen activities, Ages 13-17 :
      • Music
      • Pool table and table tennis
      • Foosball table
      • Beach soccer and volleyball
      • 7 water slides
    • Children's Pool
    • Kids Water Park

    Child Policy

    • Children 0-1 years of age are free sharing room with 1 or 2 adults.
    • 1st child 2-12 years of age pay special rate sharing room with 1 or 2 adults.
    • 2nd child 2-12 years of age free of charge sharing room with 1 or 2 adults.
    • 3rd child 2-12 years of age pay special rate sharing room with 1 or 2 adults (Applies for the Junior Suite Category only).
    • Teens 13-17 years of age pay special rates sharing rooom wiith 1 or 2 adults.

    *In the event of 1 adult sharing room with minor, adult pays single rate and children pay special rate.
    *Baby cot on request, subject to availability at no extra charge.
    *Room bedding on request subject to availability.
    *Extra beds (rollaway) on request, subject to availability at no extra cost.

    Facilities

    • 16 treatment rooms
    • Beachfront massage palapa
    • Hydrotherapy area (free of charge, for ages 18+)
    • Diverse temperature pools
    • Saunas & steam baths
    • Women's and men's dressing rooms
    • Gym & spinning room
    • Complimentary toiletries
    • Full beauty salon offering lavish hand, foot and nail treatments
    • Spa boutique

    Massage Treatments

    • Relax Massage
    • Aromatherapy
    • Draining Massage
    • Prenatal Massage
    • Reflexology
    • Sports Massage
    • Deep Tissue Massage
    • Hot Stone Massage
    • Therapeutic Massage
    • Sandos Special
    • Thai Magic
    • Shiatsu Zen-Sation
    • Caribbean Breeze
    • Polynesian Dance

    Other Treatments

    • Body wraps
    • Facial treatments
    • Temazcal
    • Package treatments

    Salon Services

    • Manicure & pedicure 
    • Nourishing hair treatments
    • Hair styling, coloring & cuts
    • Makeup artists
    • Artificial nails
    • Special bridal services

    Honeymooners - Receive: Fruit basket in room, A bottle of sparkling wine in room, Free room upgrade (subject to availability).
    Please request at the time of booking. Proof of marriage will be required upon check-in.

    Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

    Resort Location Map


    • Sandos Caracol Eco Resort & Spa
      Riviera Maya,Mexico

    • Hotel Contacts
    • Extra Info
    • Disclaimer
    Sandos Caracol Eco Resort
    Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710 Mexico

    Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

    Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

    Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

    Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

    Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

    Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

    Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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