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Sandos Caracol Eco Resort & Spa

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

A great destination for families with children of all ages. If you're looking for a resort that is further from the strip, then this is definitely the resort for you. Despite it's location, it still promises many activities, a great stretch of beach, and only a few minutes drive away from the main city center. It should be emphasized that there isn't a shortage of things to do in this resort. From daytime activities to nightly entertainment, you'll never be bored. This resort is more suited for older couples and families.


Overview

There's truly something for everyone at this all-inclusive eco-resort & spa located just 10 minutes from Playa del Carmen at the edge of an exotic jungle surrounded by mangroves and natural lagoons. Looking for a romantic getaway in a secluded beachfront setting? Or a family adventure with kids activities, beach games, sailing and snorkeling? Sandos Caracol offers all this along with 6 excellent restaurants, nightly shows, and comfortable accommodations adjacent to a small beach.

Location: Beachfront, 10 min drive to Playa del Carmen, 45 min from the airport.


Highlights
  • Great beachfront location across from Cozumel Island, surrounded by jungle with wildlife and a natural cenote for swimming and snorkeling
  • Separate sections for adults-only and family-friendly
  • Aqua park with 17 waterslides, multiple play areas and poolside snack bar
  • Lots of activities for all ages, including Baby Club, Kids Club and Teen activities
  • 3 themed buffet restaurants, snack bars, plus 6 other specialty dinner restaurants to choose from
  • Rainforest Alliance Certified eco-friendly hotel, highlighting the natural surroundings
  • Room categories that accommodate families of 5 

tripadvisor Traveler Reviews
  • vivmedina21 : Woodstock, Illinois
Staff

My family and I just came back from Sandos and we can't say enough good things about the staff! The staff at the International Buffet were especially sweet to us and always helpful to our needs and that of our children. I didn't get any of there names but I hope that Sandos appreciates and compensates their staff well.My daughter got her braided by Rebecca and loved her braids! She was fast and friendly.Again, we had a great time at the resort. Sandos please take care of your employees as they really will do just about anything to make the visitors happy.

  • Sydney T :
Best holiday ever!!

Been on rather a lot of holidays but sandos caracol was by far the best, was greeted at the bar at reception with a lovey welcome drink with a big smile to!! the food was amazing and the night time entertainment was really exiting to. So sad to go after making friends there. The bar staff was amazing and had many great laughs with them. So sad to go but will definitely be visiting again!!!

  • bullysu : seaford, east sussex
Amazing experience

For us, what made this resort, was the wild animals who live there, monkeys, Coaties, Racoons, Iguanas and many more and lots of beautiful birds.the monkeys are amazing, so cheeky and very amusing, often visiting us on our balcony.The resort is nestled in the jungle, with so much to do, we spent a lot of our holiday wishing we could have bought our grandchildren as they would have loved it there.Our room:firstly we were placed in a room in block 70 and realised as soon as we entered the room, our view was of the carpark and resort lobby :( we were gutted but approached reception immediately and with the help of Ed our rep, we were moved straight away to room 6205 and were very satisfied :) the room was of ample size, with two double beds (which were extremely comfy), fridge, shower room with his and hers sinks. The balcony could have done with being slightly bigger, can barely fit two chairs and a small table.The room was nicely decorated, aircon worked well, nice sized tviron and ironing board in a cupboardsupplied are dressing gowns, slippers, also an umbrella should it rain.We were disappointed that our room wasnt cleaned until around 5pm - 7pm each day, so you would go out for the day, pop back for a siesta, to find room untouched and sometimes being present whilst it was being done.The fridge was sometimes not refilled for 3 to 4 days at a time, on the 4th day we reported it to reception, then for a few days it was refilled, then missed again.The restaurants:Brazilian Rodiziobreakfast was nice, the staff are all so very lovely and helpful, always made us smileThe evening food, i don´t think anywhere in the resort, cooks a good bit of beef :/ but the chicken was lovelyon arriving, you go up to the buffet and choose items to go with the meat (we made the mistake of firstly picking warm items, which were cold by the time the meat came round) The staff then come around with skewers of different meats and slice off a piece from the skewer for your plate, rotating with different skewers. We were not too impressed and only spent one night there.Los Lirosagain, the steak was awful, tuff and chewy.The restaurants appearance was lovely and the staff were nice.we only spent the one evening here also.Las Mascaraswe spent 3 nights here, a great selection of food, nice food and the staff were so very lovely. we even chose to spend our evening here celebrating our wedding anniversary, we ordered the lobster meal (extra cost of 50 USD per head) it was not lobster but crayfish and was extremely tuff and chewy, we also had a beautiful cake. The table was beautifully decorated, the staff so tentative and we even had a mariachi band serenade us as we arrived and sat at our beautiful table.Teppanyaki:we booked this via e mail before we arrived, it was a great disappointment, its all about the display rather than the foodThe display was quite good fun to watch, although i was nearly put off eating any food, as there was a mould of rice shaped like a chicken, the cook took off the chicken head (now a ball of moulded rice) and tossed the head to one of the ladies at our table, she then played with it in her hands, showed her partner, then tossed it back to the cook and what did the cook do?? toss it onto his hot plate and mixed in with the rest of the rice he had cooking :-othe chicken was very over cooked and as elsewhere, the beef was tuff and chewy but the prawns were very nice. We didnt return.The international buffet:Lots to choose form here, from mexican, to burgers and pizzagluten free was available the food items i tried here were very good, they even had a shredded beef which was very tasty and cooked WELL :)La Riviera:really liked this restaurant and ate there a few times, again the steak was poor but the tuna medallion was bloody gorgeousthe staff were very nice too and the restaurant was very nicely decorated, with a cascade of water at the back of the room dropping into a riverThe 24 hour snack bar:We never sampled the food here, we popped by at 6am to grab something before an early tour but there was nothing on offer, hardly what i would call 24 hourThe italian :was very attractive, we ate breakfast here most mornings, the food was very good and the staff once again were so very lovely.It was not our first time to mexico and were obviously previously spoilt when it came to food as the previous resort supplied really gorgeous good qaulity food, so unfortunatley for sandos caracol, we had previous food experience to compare to.The resorts cleanliness is continually maintained, staff were always busy picking up litter, trimming bushes, cleaning the pool, emptying bins etc etcAll the staff were wonderful and a real credit to the resort.We really enjoyed the evening entertainment, the latino bands were fab and watching other customers up doing latino dancing, was wonderfulAlso the mariachi band experience night, was so much funWe attended the Micheal jackson show in the theatre and it was bloody good, so well done, loved the zombies in the audience during thrillerit was a very lovey tribute to Micheal Jackson.we watched the disney show from the bar area, again so very well presented, costumes were brilliant.We spent all of our ´pool time´ around the select club adult only pool, beautiful there, with the option of popping up the steps to the jacuzzi poolsadly there was a couple of days, where the pool was invaded/ taken over by a large party of people, who were at the resort to attend a wedding, they had no consideration for others, sat all over the steps people used to enter the pool, drinking and getting louder and LOUDER, still in the pool when dark, shrieking and shouting :/ and as it was right next to the Brazillian restaurant, people were put off eating thereThis was one of the downsides to this resort, the huge parties who attend for weddings, for example one group contained 73 peopleA lot of the groups congregate together, shouting to be heard over each other, drinking and getting louder as the day went on.I hope this review helps with seeing the good and badsides of this resort, mainly very good, maybe you can learn from our mistakes/lessonsDon´t get me wrong, we really enjoyed our stay and although the animals are a huge draw for us, it isn´t enough of a draw to bring us back to Sandos Caracol, i think the biggest let down, was the food, it would be very difficult not to find something to eat that you liked but the qaulity/great food just isnt there and the dining is part of our holiday enjoyment

  • hummus302 : San Francisco, CA
Excellent Yoga class and activities

The highlight of the trip for my family were the activities.My wife and I went to the yoga class with Juan Carlos every day. He was able to create an experience for every ability level, keeping it engaging for the 6 days we went. He focused on the practice of yoga, not just the postures, but it was still a thorough workout by the end.We went on the Ecotour with Jorge, a great introduction to different parts of the large resort. The aqua aerobics class with Jesus was a lot of fun. Both of these activities were good for our kids (8 and 10) as well.The other included activities, including kayaking, snorkeling off the beach, kids club (best for up to 8 or so) definitely make this resort stand out.

  • Aminata T :
Italian restaurant

Jesus Gonzales and his partner Adrian Reyes Cruz were our favorite waiters of the stay. Their overall service (including attention to details, genuine smile, going the extra-mile) was just exceptional. The kids loved them. My 6 year old wanted cheeseburgers for lunch everyday and the Italian restaurant does not offer it but Jesus went next door at the Laguna to fetch him 2 burgers. The kids wanted grapes and other fruits? They made it happen every time!Would highly recommend that restaurant while visiting.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • Unlimited Domestic beer, International brand drinks & House Wine w/meals
  • Sailing
  • Snorkeling
  • Boogie boards
  • Kayaking
  • Waterpolo
  • Introductory scuba diving lesson
  • Access to the water park for kids, teens and adults
  • Tennis with instruction
  • Volleyball
  • Soccer
  • Exercise classes
  • Daily activities
  • Nightly entertainment
  • Xcalacoco Experience: Included in the all inclusive are 85 eco-educational activities such as guided eco-tour, animal keeper program, sensory experience, maya shows 4 times a week, swimming in a natural cenote, jade river, maya survival, and so much more!??????????????

Signature Eco Collection Inclusions

  • Bathrobes and Slippers
  • Chill Out Pool
  • Room Service 24 Hours a Day
  • In-room Wi-Fi

Select Club Inclusions (Adults Only)

  • Private Concierge
  • Ocean Front Club House (18+)
  • Adults Pool and Jacuzzi
  • Chill Out Pool
  • Exclusive Reception
  • Room Service 24 Hours a Day
  • Free Wi-Fi available for Select Club guest, including: Select Adults Only Pool, Select Adults Only Beach Club House

Royal Elite Inclusions 

  • Private Concierge
  • Ocean Front Club House (18+)
  • Adults Pool
  • Chill Out Pool (*Exclusive access for Royal Elite Vacation Club members)
  • Exclusive Reception
  • 24-Hour Room Service
  • In-room Wi-Fi 
  • The Royal Elite Beach Club features an infinity pool, a swim-up bar and sleek contemporary design in a secluded part of the resort

Sunwing Smile Resorts

  • Up to 2 kids (2-12 years old) stay, play and eat free all year
  • Teenage pricing (13-17 years old)
  • No single supplement for single parents travelling with up to 2 children or teens
  • Shaded kids pool or part of kids pool
  • Shaded playground
  • Smile Kids Club Program
  • Beach towels in room upon arrival (1 per person)
  • 1 litre bottle of water per room per day
  • 956 rooms in 3-storey buildings
  • 3 buffet restaurant
  • 6 a la carte restaurants
  • Snack bar
  • 10 bars including Pool bar, Beach bar, Disco 
  • 4 pools
  • Children's section in main pool
  • Separate children's pool
  • Aquapark with 17 waterslides, for kids and adults!
  • Kids Club
  • 2 (lit) tennis courts
  • Natural zoo with a selection of local animals and birds
  • Shopping on-site
  • Fitness facilities
  • Sauna
  • Spa (fee)
  • Beauty salon (fee)
  • Massage services (fee)
  • Medical services (fee)
  • Free Wi-Fi available in main lobby, Sports Bar, and 24 hours Snack Restaurant and designated hotspots
  • 5 star PADI Scuba dive shop on-site (fee)
  • ATM
  • 18-holf golf course (nearby)

Hotel Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Cable TV
  • 1 King or 2 Double beds
  • Balcony or Terrace 
  • Bathroom with shower
  • In-room safe
  • Mini-bar (with mineral water, soft drinks and beer - restocked every other day)
  • Jungleview/Gardenview
  • Radio alarm clock
  • Telephone

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Cable TV
  • 1 King bed
  • Telephone
  • Hydromassage bathtub 
  • Bathroom with shower
  • Alarm clock radio
  • Living area with double sofa bed
  • In-room safe
  • Jungleview/Gardenview
  • Mini-bar (with mineral water, soft drinks and beer - restocked every other day)
  • Terrace

Deluxe Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Cable TV
  • 1 King bed
  • Jacuzzi
  • Telephone 
  • Balcony or Terrace
  • Bathroom with shower
  • Alarm clock radio
  • 1 double sofa bed
  • In-room safe
  • Jungleview/Gardenview
  • Mini-bar (with mineral water, soft drinks and beer - restocked every other day)
  • Hydromassage bathtub

Eco Superior Signature Collection 

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Hair dryer
  • Bathrobes and slippers
  • Iron & Ironing board
  • Balcony or Terrace
  • Vanity mirror
  • Bathroom with shower 
  • 24-hour room service
  • 1 King or 2 Double beds
  • Air-conditioning with individual climate controls
  • Fully stocked mini-bar including snacks
  • Hot & cold water dispenser
  • Laptop-sized safe
  • Cable TV

Eco Junior Suite Signature Collection 

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioning with individual climate controls
  • Hair dryer
  • Bathrobes and slippers
  • Iron & Ironing board
  • Balcony or Terrace
  • Vanity mirror
  • 1 double sofa bed
  • Bathroom with shower 
  • 24-hour room service
  • 1 King bed
  • Cable TV
  • Fully stocked mini-bar including snacks
  • Hot & cold water dispenser
  • Laptop-sized safe
  • 1 bunk bed for 2 children
  • Hydromassage tub on the balcony

Royal Elite Superior

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioning with individual climate controls
  • Ceiling fan
  • Hair dryer
  • Distinctive VIP bracelet
  • 42" plasma TV with satellite
  • 1 King or 2 Double beds
  • Hot & cold water dispenser
  • Bathroom with shower
  • Laptop-sized safe
  • Fully stocked mini-bar including snacks
  • Balcony or Terrace
  • Bathrobes and slippers
  • Iron & Ironing board
  • Vanity mirror
  • iPod docking station
  • Located closer to the beach
  • Laptop-sized in-room safe
  • 24-hour room service
  • Premium liquor cabinet

Royal Elite One Bedroom Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Hair dryer
  • King size bed
  • Bathrobes and slippers
  • Iron & Ironing board
  • Balcony or Terrace
  • Vanity mirror
  • iPod docking station
  • Laptop-sized safe 
  • Fully stocked mini-bar including snacks
  • Air-conditioning with individual climate controls
  • 42" plasma TV with satellite
  • Living area with double sofa bed
  • Bathroom with shower
  • Distinctive VIP bracelet
  • Hot & cold water dispenser
  • 24-hour room service
  • Premium liquor cabinet

Royal Elite Penthouse

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Hair dryer
  • Bathrobes and slippers
  • Iron & Ironing board
  • Balcony
  • Vanity mirror
  • iPod docking station
  • Living area with double sofa bed
  • Premium liquor cabinet
  • Bathroom with shower 
  • Oceanview
  • 42" plasma TV with satellite
  • Fully stocked mini-bar including snacks
  • King size bed
  • Air-conditioning with individual climate controls
  • Distinctive VIP bracelet
  • Hot & cold water dispenser
  • Located closer to the beach
  • Laptop-sized safe
  • Hydromassage bathtub

Restaurants

La Laguna

  • Buffet for breakfast, lunch and dinner
  • International
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Las Mascaras

  • Buffet for dinner
  • Mexican
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

El Templo

  • à la carte for dinner
  • Japanese
  • Reservations required
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Los Lirios

  • à la carte for dinner
  • Steak & Fish 
  • No reservations are required and there is no limitation to use this restaurant for guests. Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

La Toscana

  • à la carte for dinner
  • Italian
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

La Riviera

  • à la carte for dinner
  • Mediterranean
  • No reservations are required and there is no limitation to use this restaurant for guests. Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Fogo do Brazil

  • à la carte for dinner
  • Brazilian Rodizio
  • No reservations are required and there is no limitation to use this restaurant for guests. Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Salvia

  • à la carte
  • Vegetarian
  • Reservations required
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Bars

  • L' Elefant Lobby bar
  • El Nido 24 hour bar
  • Sirena Pool bar
  • Iguana Pool bar
  • Los Lirios Disco
  • El Manglar Sports bar
  • El Mapache Lounge 
  • La Tortuga Pool bar
  • Theatre Bar
  • Beach Bar

For the Kids

  • Kids Club, Ages 4-12 
  • Supervised activities program featuring:
    • PlayStation
    • Jungle gym and trampoline
    • Mini movie & theatre
    • Games and Arts & Crafts
    • Mini disco
  • Baby Club, Ages 2-3 
  • Babysitting or child care service ($)
  • Playground
  • Teen activities, Ages 13-17 :
    • Music
    • Pool table and table tennis
    • Foosball table
    • Beach soccer and volleyball
    • 7 water slides
  • Children's Pool
  • Kids Water Park

Child Policy

  • Children 0-1 years of age are free sharing room with 1 or 2 adults.
  • 1st child 2-12 years of age pay special rate sharing room with 1 or 2 adults.
  • 2nd child 2-12 years of age free of charge sharing room with 1 or 2 adults.
  • 3rd child 2-12 years of age pay special rate sharing room with 1 or 2 adults (Applies for the Junior Suite Category only).
  • Teens 13-17 years of age pay special rates sharing rooom wiith 1 or 2 adults.

*In the event of 1 adult sharing room with minor, adult pays single rate and children pay special rate.
*Baby cot on request, subject to availability at no extra charge.
*Room bedding on request subject to availability.
*Extra beds (rollaway) on request, subject to availability at no extra cost.

Facilities

  • 16 treatment rooms
  • Beachfront massage palapa
  • Hydrotherapy area (free of charge, for ages 18+)
  • Diverse temperature pools
  • Saunas & steam baths
  • Women's and men's dressing rooms
  • Gym & spinning room
  • Complimentary toiletries
  • Full beauty salon offering lavish hand, foot and nail treatments
  • Spa boutique

Massage Treatments

  • Relax Massage
  • Aromatherapy
  • Draining Massage
  • Prenatal Massage
  • Reflexology
  • Sports Massage
  • Deep Tissue Massage
  • Hot Stone Massage
  • Therapeutic Massage
  • Sandos Special
  • Thai Magic
  • Shiatsu Zen-Sation
  • Caribbean Breeze
  • Polynesian Dance

Other Treatments

  • Body wraps
  • Facial treatments
  • Temazcal
  • Package treatments

Salon Services

  • Manicure & pedicure 
  • Nourishing hair treatments
  • Hair styling, coloring & cuts
  • Makeup artists
  • Artificial nails
  • Special bridal services

Honeymooners - Receive: Fruit basket in room, A bottle of sparkling wine in room, Free room upgrade (subject to availability).
Please request at the time of booking. Proof of marriage will be required upon check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Sandos Caracol Eco Resort & Spa
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sandos Caracol Eco Resort
Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.