Sandos Caracol Eco Resort & Spa

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

A great destination for families with children of all ages. If you're looking for a resort that is further from the strip, then this is definitely the resort for you. Despite it's location, it still promises many activities, a great stretch of beach, and only a few minutes drive away from the main city center. It should be emphasized that there isn't a shortage of things to do in this resort. From daytime activities to nightly entertainment, you'll never be bored. This resort is more suited for older couples and families.


Overview

There's truly something for everyone at this all-inclusive eco-resort & spa located just 10 minutes from Playa del Carmen at the edge of an exotic jungle surrounded by mangroves and natural lagoons. Looking for a romantic getaway in a secluded beachfront setting? Or a family adventure with kids activities, beach games, sailing and snorkeling? Sandos Caracol offers all this along with 6 excellent restaurants, nightly shows, and comfortable accommodations adjacent to a small beach.

Location: Beachfront, 10 min drive to Playa del Carmen, 45 min from the airport.


Highlights
  • Great beachfront location across from Cozumel Island, surrounded by jungle with wildlife and a natural cenote for swimming and snorkeling
  • Separate sections for adults-only and family-friendly
  • Aqua park with 17 waterslides, multiple play areas and poolside snack bar
  • Lots of activities for all ages, including Baby Club, Kids Club and Teen activities
  • 3 themed buffet restaurants, snack bars, plus 6 other specialty dinner restaurants to choose from
  • Rainforest Alliance Certified eco-friendly hotel, highlighting the natural surroundings
  • Room categories that accommodate families of 5 

tripadvisor Traveler Reviews
  • CurlyJenn : Calgary
So many activities!

Stayed at the Caracol for the last week and really enjoyed it! Was there with my family of two boys 12 and 9. The best part was the amount of activities there are to do there! In a whole week we didn't get to all of them. Kids loved all of the animals wandering as well. Did yoga each morning with Juan Carlos, a great instructor. Then would head for breakfast at either international or italian. Enjoyed the omelet/egg station and the great selection of yogourts. Pretty typical all inclusive buffets. Would be treated to fresh kiwi or chocolate croissants some mornings. Fernado and Miguel on the Xacalaco staff were fantastic, fun to learn about all of the animals on bike or boats or by feeding them. Enjoyed snorkelling in the cenote as well. There is ping pong and fooze ball, but we barely played as we were busy with so many of the other activities. Loved the waterparks and the pools. My kids really enjoyed the Tortuga pool. Beach was beautiful, water was a bit rocky, have to watch where you are going or bring water shoes. Did the kayaking and boogie boarding in the ocean. Also enjoyed some beach volleyball. Dinners at the a la carte were the best meals. The steakhouse was so delicious. Mediterranean, Japanese and Italian were also very good. Loved that you didn't really need to make reservations. Although pay attention to which nights are adults only if travelling with kids. The shows in the evening were also fantastic. Enjoyed the Disney and Michael Jackson ones the most. As many have said reception desk took a long time, would be great if they could make it more efficient. It is a very large resort. Also very multicultural. Heard all different sorts of languages and accents. Overall a wonderful experience and great for families

  • Danny Heather C :
Anniversary Trip

We stayed here November 3rd through 6th and loved every moment. The whole open jungle aspect with being able to interact with the animals is what makes this such a great resort. The beach was absolutely beautiful. Yes it's a little rocky so I recommend bringing good water shoes. The food is pretty good too. The fire show was our favorite by far from the other shows. The staff works very hard to make sure the customers are pleased. Planning to return summer of 2018 to bring our children.

  • Alicia N :
Good & Bad

Just returned today from a week at Sandos Caracol. We never experienced the bad mosquitoes I had read about on here. Not sure if they were really not that bad while we were there or if they just didn't bother us, but we never used the two bottles of spray we brought. Better safe than sorry though, I would still bring the spray.The food is what you would expect for an all inclusive, mass produced desserts and pretty much the same thing at each buffet. The Japanese restaurant was ok. They use too much soy sauce when cooking so everything pretty much tastes the same. We were also not impressed by the meat at the Brazilian. The snacks at the Select Club Beach Club were a nice touch and we enjoyed our time there.We were in room 7024 in the Select Club Adults Only area and the rooms could use alot of work. The lighting is non-existent, the bed is rock hard, like sleeping on boards with springs poking you. The air conditioner leaked twice, our patio door was missing an outer handle (I reported to maintenance but this was never repaired) just a jagged metal opening, which, if not careful you could cut yourself on. I expected way more for the additional price we paid, this was disappointing. The room was spacious.We were really put off by the resorts pushy sales pitch for the Royal Elite section disguised as a "map explanation" before you're even able to check into your room! They tell you they want to show you around the hotel on a personal guided tour when really all they want to do is sell you the timeshare for the Royal Elite. We made the appointment to shut the guy up but never went, not wasting my precious vacation time listening to your sales pitch. The rest of the resort was great, the animals were amazing, the beach was fantastic, we loved the jungle, tropical atmosphere. However, we were so off put by the RE sales pitch and being interogated on where we were going on two different occasions upon taking a cab and leaving the resort. Apparently, they were afraid we were going to another resort to listen to their sales pitch for a timeshare. We were only going into Playa, but if we had, I don't think it's any of their business where I go or what I do on my vacation. Due to all the above I don't think we would ever go back to Sandos Caracol.

  • Lydia B :
Our destination wedding trip!

When we arrived to the resort the Royal Elite checkin was closed. I had read online that it doesn’t usually open until around 5pm. Most of our guests were arriving around the same time as us, so we caught everyone in the lobby during checkin. It was really no big deal that the other checkin was closed since we were just mingling anyways. When we got to the front of the line and gave the receptionist our name she told us there was no reservation. I was confused but trying to stay calm. I saw that she had a stack of paperwork and wristbands. I notice that she had wristbands and paperwork for my Dad and his girlfriend, who only paid their deposits and didn’t end up coming. That’s a story for another day. I let her know those guests wouldn’t be attending and assumed that maybe that is where the mix-up happened. I gave her the printout of our reservation with Sunwing and she said, “yeah I see but we don’t have”. Her English was poor and she looked lost and confused, so I asked to speak with someone else. The lady who came over afterwards said that our reservation was for the next day and it must have been a mistake with Sunwing, even though my paperwork reflected the correct date. I texted my TA immediately who said he would email the manager but that I would have more pull since I was there in person. The receptionist said she would take care of it and made the changes to their reservation information. I told the receptionist that we had a room upgrade included in our wedding package. They ended up upgrading our room, which was nice since I’d heard from a Facebook group and my TA that it wasn’t likely that they’d have the availability. We had paid ahead of time to upgrade to the royal elite superior, so our room was the upgrade above that. I saw what our room would have been, because my parents booked the same. We definitely got a much better room. The room was nice, big and and had an amazing view. We were on the second floor and right next to the beach. However, in our second washroom (not that we ever used it... which is part of the reason why we didn’t really let it bother us) there was a hole in the ceiling and paint chips/drywall bits on the floor. Later that night we complained to the front desk about the hole and the mess on the ground and they offered to show us another room. At that time it was late and I was too frustrated and tired and just wanted to enjoy myself. It would have been the same room, but with a different view and it was on the main floor. It was too dark outside to tell so I just gave up and said we will stay where we are. I really didn’t feel like packing back up and moving rooms at that point. They also explained to us that because we are in the jungle and it is always so humid, that that have a lot of issues with the drywall - which makes sense. Should it have been there? No. Did it matter in the end or effect our trip? No. After chatting with some of our guests that evening and later looking around our room, we realized that although the room was cleaned, they hadn’t stocked anything. My understanding is that they stock the rooms every other day. Regardless, we weren’t given any tequila, champagne, fresh fruit, chips, or even beer. It wasn’t until I complained the next day to reception, who redirected me to concierge, that they sent someone with the tequila and champagne. I complained again about the chips they usually stock in the fridges of the upgraded rooms (I love chips) and fresh fruit we were supposed to receive and the lady at concierge had them send it up... along with a pen, because there wasn’t one in the room and I ended up needing one. When we went back to our room they had left everything we asked for, including four bags of chips, haha! I know these are minor details but we paid good money to be there and wanted to get what we were entitled to. I wish I could remember the lady’s name at the concierge. She took great care of us when we couldn’t get anywhere with the main receptionists. I strongly suggest going straight to concierge if you have any issues with your room service. We also later realized that we had no slippers and only one robe... we called and asked for another robe to be sent to our room and they brought us a blanket. I must say, the front desk was very frustrating to deal with at times. Had they gotten our reservation from the start, I doubt this would have been an issue, as I assume they would have had our room ready. I would have waited for them to properly stock the room if I had known before getting to our room but reception isn’t very organized. Definitely the resorts biggest downfall. There is so much wildlife around the resort, I was seriously in heaven. There are wild cats that hang around the Brazilian restaurant and pool area and one that hangs out in the sports bar who is so tame and friendly. He chilled on a chair in our circle on more than one occasion, lol. There are also dogs that roam around the beach that are SO friendly. I loved it. The monkeys were the best part though. I always carried a banana or two in my bag for when we came across a monkey. I was obsessed. The full outdoor market is every Wednesday night but there are a couple of random stands that set up here and there on different days. A couple of artists come in and set up on certain nights. I’m not sure if it’s a scheduled thing or not but they were pretty awesome. The gift shop is good for little souvenirs. Toiletries, medication and snacks were seriously overpriced but who could blame them. We didn’t leave the resort during our trip so I couldn’t price compare pricing but I found that most of the souvenir items were reasonably priced! The splash park was fun for the kids. I didn’t spend a whole lot of time there. They don’t allow food or alcohol within the splash park area and the bigger slides closed at around 5, while the splash park and smaller slides remained open until about 7, if I can remember correctly. I avoided the slides before our wedding date as a couple of our guests said the slides left some red marks on their backs and I didn’t want to take the risk of having marks on my back for the wedding. We went to the water park on our second last day to use the slides but they were just closing (5pm) so we didn’t end up going on them at all. We were too busy doing other things. I can’t say enough great things about the food!! Good food was important to us when choosing a resort and our TA assured us we wouldn’t be disappointed. I also have a gluten allergy and was told ahead of time (I read on a Facebook group post from the Sandos Caracol Eco Resort Fan Club) to get a letter from the concierge to take to the restaurants. They were SO good to me. Sometimes I had to find a server who spoke better English, even though my letter was in Spanish, just to explain that I wanted them to show me around the buffets to point out what I could eat. They gladly and quite quickly handed the letter to the manager wherever I went and were able to show me around. The international buffet even made me my own personal gluten free pizza. It’s what I ate while getting ready for my wedding in my room (had a friend run and grab me one). We didn’t get a chance to try all of the restaurants but we tried to hit most of them and they were all great! I personally LOVED the beef fillet from the Mediterranean restaurant. It was very similar to the beef served at our wedding. It was DELICIOUS! We also had an amazing lunch of Cajun shrimp at the Brazilian restaurant one day. For breakfast, we mostly went to the international or Italian buffet. It was the best for lots of options and we ended up meeting a lot of our guests there each morning. The Japanese restaurant is where our wedding party met for dinner the night before our wedding and it was awesome. We had to make reservations ahead of time. A definite must! The snack bar had so much more than I’d experience at other snack bars at other resorts. The cheese sauce and chips were my go to. On the second night of our trip we had our bachelor/bachelorette nights where we split up the guys and girls for dinner. The boys went to the Brazilian and the girls went to the Mediterranean. We didn’t make reservations for this. They accommodated us and we only waited a few minutes. Keeping in mind we did travel during their low season. We both had an amazing dinner! My husband wouldn’t stop talking about how amazing the 7 different swords of meat they brought to the table were, lol. We ended up all meeting at the sports bar later that night to mingle before heading to the disco. The resort staff had set up bouncy castles and a large speaker with music in the sports bar that night and to say the least it made for some great entertainment. The disco was fun and we went to it most nights. Otherwise, our go to place was the sports bar. Roy and Elizabeth from the sports bar were so good to us!! We found it hard to get through to anyone on our room phone. We ordered room service late one night at around 3 am with some of our friends in our room and while the food wasn’t bad, it took a long time to arrive. We had our breakfast in bed delivered the morning after the wedding. It was prearranged with Kiani (wedding coordinator), right on time, and so yummy! The only other time we used room service was on the wedding day. We ordered 12 champagne glasses, a bottle of champagne and some orange juice. They sent a nice big pitcher or orange juice... but then we ran out. We ordered more champagne and orange juice but they only brought two little cups or orange juice so we had to ask for more again. Little hiccups. Around 10:00am on our wedding day, my bridal party arrived at our room and my hubby headed out. We had the ladies from the spa come to our room for hair and makeup. It’s a $50USD charge but was so worth it, being in the comfort of our private room with all our stuff to get ready. We all had our hair and makeup done (3 bridesmaids, moh, mother of bride, and myself). The ladies from the spa do an AMAZING job. I had a hair trial done at the spa two days before the wedding and while it eased my mind to know exactly what I wanted and what it would look like, they do such an amazing job and will fix anything that isn’t perfect, you really can get away with waiting until the day of if you want to save yourself the money. I had Elizabeth for my trial and she assured me she would be taking care of my hair and makeup on the wedding day. Elizabeth arrived on the wedding day and was sick with a cold, so she wore a mask. She really was a trooper. She took such good care of me. I brought my own hair extensions (used during the trial also) and I paid $20USD for her to add false eyelashes. I LOVED my hair and makeup. Disclaimer: I wore my hair half up/down and it fell pretty quickly, despite all the hairspray. When she first finished my hair I thought: wow that’s big.. but she smiled and said it’s better to be bigger since it will fall, and she was right. It’s just so humid there. It still looked good throughout the night and looked really good for my photos. I wouldn’t have done anything differently. I never wear my hair up and I knew it wouldn’t feel natural if I went with an up-do. The wedding was awesome. Kiani, Anacaren and Michelle do an amazing job of coordinating your day. We had our reception on the rooftop terrace. We got rained out half way through dinner but were set up inside within ten minutes. There was ac inside which was actually much nicer. The reception was beautiful and the food was amazing. It did go fairly quickly but we all freshened up and headed to the disco after the reception ended. The party doesn’t stop when you’re in Mexico! The whole trip was amazing with a few minor hiccups. All of the positives far outweigh the negatives. We had no regrets booking our wedding here and had the wedding of our dreams. We would definitely go back.

  • stesmith : Kitchener, Canada
Awesome !!

Loved it, from the ever attentive staff to the quality of the grounds and the exceptional restaurants. Five star all the way, if my children were still young we would take them there, the water park looked amazing and the kids club was where i wanted to be. The shows were great, loved it all. Stayed at the adults only section and the pool was quiet and peaceful. And the monkeys were awesome,, Only critique would to have a few more front desk staff on hand, that line can get pretty long.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • Unlimited Domestic beer, International brand drinks & House Wine w/meals
  • Sailing
  • Snorkeling
  • Boogie boards
  • Kayaking
  • Waterpolo
  • Introductory scuba diving lesson
  • Access to the water park for kids, teens and adults
  • Tennis with instruction
  • Volleyball
  • Soccer
  • Exercise classes
  • Daily activities
  • Nightly entertainment
  • Xcalacoco Experience: Included in the all inclusive are 85 eco-educational activities such as guided eco-tour, animal keeper program, sensory experience, maya shows 4 times a week, swimming in a natural cenote, jade river, maya survival, and so much more!??????????????

Signature Eco Collection Inclusions

  • Bathrobes and Slippers
  • Chill Out Pool
  • Room Service 24 Hours a Day
  • In-room Wi-Fi

Select Club Inclusions (Adults Only)

  • Private Concierge
  • Ocean Front Club House (18+)
  • Adults Pool and Jacuzzi
  • Chill Out Pool
  • Exclusive Reception
  • Room Service 24 Hours a Day
  • Free Wi-Fi available for Select Club guest, including: Select Adults Only Pool, Select Adults Only Beach Club House

Royal Elite Inclusions 

  • Private Concierge
  • Ocean Front Club House (18+)
  • Adults Pool
  • Chill Out Pool (*Exclusive access for Royal Elite Vacation Club members)
  • Exclusive Reception
  • 24-Hour Room Service
  • In-room Wi-Fi 
  • The Royal Elite Beach Club features an infinity pool, a swim-up bar and sleek contemporary design in a secluded part of the resort

Sunwing Smile Resorts

  • Up to 2 kids (2-12 years old) stay, play and eat free all year
  • Teenage pricing (13-17 years old)
  • No single supplement for single parents travelling with up to 2 children or teens
  • Shaded kids pool or part of kids pool
  • Shaded playground
  • Smile Kids Club Program
  • Beach towels in room upon arrival (1 per person)
  • 1 litre bottle of water per room per day
  • 956 rooms in 3-storey buildings
  • 3 buffet restaurant
  • 6 a la carte restaurants
  • Snack bar
  • 10 bars including Pool bar, Beach bar, Disco 
  • 4 pools
  • Children's section in main pool
  • Separate children's pool
  • Aquapark with 17 waterslides, for kids and adults!
  • Kids Club
  • 2 (lit) tennis courts
  • Natural zoo with a selection of local animals and birds
  • Shopping on-site
  • Fitness facilities
  • Sauna
  • Spa (fee)
  • Beauty salon (fee)
  • Massage services (fee)
  • Medical services (fee)
  • Free Wi-Fi available in main lobby, Sports Bar, and 24 hours Snack Restaurant and designated hotspots
  • 5 star PADI Scuba dive shop on-site (fee)
  • ATM
  • 18-holf golf course (nearby)

Hotel Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Cable TV
  • 1 King or 2 Double beds
  • Balcony or Terrace 
  • Bathroom with shower
  • In-room safe
  • Mini-bar (with mineral water, soft drinks and beer - restocked every other day)
  • Jungleview/Gardenview
  • Radio alarm clock
  • Telephone

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Cable TV
  • 1 King bed
  • Telephone
  • Hydromassage bathtub 
  • Bathroom with shower
  • Alarm clock radio
  • Living area with double sofa bed
  • In-room safe
  • Jungleview/Gardenview
  • Mini-bar (with mineral water, soft drinks and beer - restocked every other day)
  • Terrace

Deluxe Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Cable TV
  • 1 King bed
  • Jacuzzi
  • Telephone 
  • Balcony or Terrace
  • Bathroom with shower
  • Alarm clock radio
  • 1 double sofa bed
  • In-room safe
  • Jungleview/Gardenview
  • Mini-bar (with mineral water, soft drinks and beer - restocked every other day)
  • Hydromassage bathtub

Eco Superior Signature Collection 

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Hair dryer
  • Bathrobes and slippers
  • Iron & Ironing board
  • Balcony or Terrace
  • Vanity mirror
  • Bathroom with shower 
  • 24-hour room service
  • 1 King or 2 Double beds
  • Air-conditioning with individual climate controls
  • Fully stocked mini-bar including snacks
  • Hot & cold water dispenser
  • Laptop-sized safe
  • Cable TV

Eco Junior Suite Signature Collection 

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioning with individual climate controls
  • Hair dryer
  • Bathrobes and slippers
  • Iron & Ironing board
  • Balcony or Terrace
  • Vanity mirror
  • 1 double sofa bed
  • Bathroom with shower 
  • 24-hour room service
  • 1 King bed
  • Cable TV
  • Fully stocked mini-bar including snacks
  • Hot & cold water dispenser
  • Laptop-sized safe
  • 1 bunk bed for 2 children
  • Hydromassage tub on the balcony

Royal Elite Superior

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioning with individual climate controls
  • Ceiling fan
  • Hair dryer
  • Distinctive VIP bracelet
  • 42" plasma TV with satellite
  • 1 King or 2 Double beds
  • Hot & cold water dispenser
  • Bathroom with shower
  • Laptop-sized safe
  • Fully stocked mini-bar including snacks
  • Balcony or Terrace
  • Bathrobes and slippers
  • Iron & Ironing board
  • Vanity mirror
  • iPod docking station
  • Located closer to the beach
  • Laptop-sized in-room safe
  • 24-hour room service
  • Premium liquor cabinet

Royal Elite One Bedroom Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Hair dryer
  • King size bed
  • Bathrobes and slippers
  • Iron & Ironing board
  • Balcony or Terrace
  • Vanity mirror
  • iPod docking station
  • Laptop-sized safe 
  • Fully stocked mini-bar including snacks
  • Air-conditioning with individual climate controls
  • 42" plasma TV with satellite
  • Living area with double sofa bed
  • Bathroom with shower
  • Distinctive VIP bracelet
  • Hot & cold water dispenser
  • 24-hour room service
  • Premium liquor cabinet

Royal Elite Penthouse

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Hair dryer
  • Bathrobes and slippers
  • Iron & Ironing board
  • Balcony
  • Vanity mirror
  • iPod docking station
  • Living area with double sofa bed
  • Premium liquor cabinet
  • Bathroom with shower 
  • Oceanview
  • 42" plasma TV with satellite
  • Fully stocked mini-bar including snacks
  • King size bed
  • Air-conditioning with individual climate controls
  • Distinctive VIP bracelet
  • Hot & cold water dispenser
  • Located closer to the beach
  • Laptop-sized safe
  • Hydromassage bathtub

Restaurants

La Laguna

  • Buffet for breakfast, lunch and dinner
  • International
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Las Mascaras

  • Buffet for dinner
  • Mexican
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

El Templo

  • à la carte for dinner
  • Japanese
  • Reservations required
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Los Lirios

  • à la carte for dinner
  • Steak & Fish 
  • No reservations are required and there is no limitation to use this restaurant for guests. Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

La Toscana

  • à la carte for dinner
  • Italian
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

La Riviera

  • à la carte for dinner
  • Mediterranean
  • No reservations are required and there is no limitation to use this restaurant for guests. Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Fogo do Brazil

  • à la carte for dinner
  • Brazilian Rodizio
  • No reservations are required and there is no limitation to use this restaurant for guests. Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Salvia

  • à la carte
  • Vegetarian
  • Reservations required
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Bars

  • L' Elefant Lobby bar
  • El Nido 24 hour bar
  • Sirena Pool bar
  • Iguana Pool bar
  • Los Lirios Disco
  • El Manglar Sports bar
  • El Mapache Lounge 
  • La Tortuga Pool bar
  • Theatre Bar
  • Beach Bar

For the Kids

  • Kids Club, Ages 4-12 
  • Supervised activities program featuring:
    • PlayStation
    • Jungle gym and trampoline
    • Mini movie & theatre
    • Games and Arts & Crafts
    • Mini disco
  • Baby Club, Ages 2-3 
  • Babysitting or child care service ($)
  • Playground
  • Teen activities, Ages 13-17 :
    • Music
    • Pool table and table tennis
    • Foosball table
    • Beach soccer and volleyball
    • 7 water slides
  • Children's Pool
  • Kids Water Park

Child Policy

  • Children 0-1 years of age are free sharing room with 1 or 2 adults.
  • 1st child 2-12 years of age pay special rate sharing room with 1 or 2 adults.
  • 2nd child 2-12 years of age free of charge sharing room with 1 or 2 adults.
  • 3rd child 2-12 years of age pay special rate sharing room with 1 or 2 adults (Applies for the Junior Suite Category only).
  • Teens 13-17 years of age pay special rates sharing rooom wiith 1 or 2 adults.

*In the event of 1 adult sharing room with minor, adult pays single rate and children pay special rate.
*Baby cot on request, subject to availability at no extra charge.
*Room bedding on request subject to availability.
*Extra beds (rollaway) on request, subject to availability at no extra cost.

Facilities

  • 16 treatment rooms
  • Beachfront massage palapa
  • Hydrotherapy area (free of charge, for ages 18+)
  • Diverse temperature pools
  • Saunas & steam baths
  • Women's and men's dressing rooms
  • Gym & spinning room
  • Complimentary toiletries
  • Full beauty salon offering lavish hand, foot and nail treatments
  • Spa boutique

Massage Treatments

  • Relax Massage
  • Aromatherapy
  • Draining Massage
  • Prenatal Massage
  • Reflexology
  • Sports Massage
  • Deep Tissue Massage
  • Hot Stone Massage
  • Therapeutic Massage
  • Sandos Special
  • Thai Magic
  • Shiatsu Zen-Sation
  • Caribbean Breeze
  • Polynesian Dance

Other Treatments

  • Body wraps
  • Facial treatments
  • Temazcal
  • Package treatments

Salon Services

  • Manicure & pedicure 
  • Nourishing hair treatments
  • Hair styling, coloring & cuts
  • Makeup artists
  • Artificial nails
  • Special bridal services

Honeymooners - Receive: Fruit basket in room, A bottle of sparkling wine in room, Free room upgrade (subject to availability).
Please request at the time of booking. Proof of marriage will be required upon check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

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  • Sandos Caracol Eco Resort & Spa
    Riviera Maya,Mexico

  • Hotel Contacts
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Sandos Caracol Eco Resort
Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.