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Sandos Caracol Eco Resort & Spa

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

A great destination for families with children of all ages. If you're looking for a resort that is further from the strip, then this is definitely the resort for you. Despite it's location, it still promises many activities, a great stretch of beach, and only a few minutes drive away from the main city center. It should be emphasized that there isn't a shortage of things to do in this resort. From daytime activities to nightly entertainment, you'll never be bored. This resort is more suited for older couples and families.


Overview

There's truly something for everyone at this all-inclusive eco-resort & spa located just 10 minutes from Playa del Carmen at the edge of an exotic jungle surrounded by mangroves and natural lagoons. Looking for a romantic getaway in a secluded beachfront setting? Or a family adventure with kids activities, beach games, sailing and snorkeling? Sandos Caracol offers all this along with 6 excellent restaurants, nightly shows, and comfortable accommodations adjacent to a small beach.

Location: Beachfront, 10 min drive to Playa del Carmen, 45 min from the airport.


Highlights
  • Great beachfront location across from Cozumel Island, surrounded by jungle with wildlife and a natural cenote for swimming and snorkeling
  • Separate sections for adults-only and family-friendly
  • Aqua park with 17 waterslides, multiple play areas and poolside snack bar
  • Lots of activities for all ages, including Baby Club, Kids Club and Teen activities
  • 3 themed buffet restaurants, snack bars, plus 6 other specialty dinner restaurants to choose from
  • Rainforest Alliance Certified eco-friendly hotel, highlighting the natural surroundings
  • Room categories that accommodate families of 5 

tripadvisor Traveler Reviews
  • deviouslaura : Winnipeg, Canada
Fantastic honeymoon

Went for our honeymoon, Jan 27-Feb 6, and stayed in the Select Club 18+ area. Our trip was booked through Cheapcarribbean.com . Unfortunately arrived too late to see the Tulum vegan festival! We had an amazing time. Right from our arrival, we were greeted by friendly employees. I knew from reading reviews here not to wait in line at "Concierge", but to go to the counter around the corner that says "check in". We were immediately supposed to talk to a service rep, and I knew from reviews that this was where they would try and set you up with a meeting to sell their version of a Timeshare. They say to meet them the next morning for a tour of the place because it's so big, and this meeting will take 90 minutes. They'll give you a bottle of tequila, a free massage, and a discount on a private dinner for 2 for attending. The meeting is about joining the "Royal Elite club" to get preferential treatment and discounts on your next Sandos vacation at any of their resorts. If you don't immediately tell them no, they will phone your room at 8am and all day long after that if you don't show up to the meeting. They will continue to phone until you flat out tell them "no, I'm not coming", so please be direct and say this if you want the calls to stop.Our room was one with a king bed. It was clean and comfortable. There was a bottle of sparkling wine (not chilled, unfortunately), a small bottle of tequila, and a fruit plate waiting on the desk in our room. The balcony was small and we didn't use it at all, as it was right in some tree branches. You have to book a Royal Elite suite to get a decent balcony. The safe in the room is free, but you have to create a new code every so often or else it'll lock up on you and you'll have to get security to open it for you.Someone wrote in a review here that they wished they had been given a paper map of the place... I received two, so I dont know what they're talking about. Plus there's big, well lit maps with "you are here" circles all over the resort.The food was amazing, and there were a variety of things to eat so you don't get bored of having the same things over and over again. The buffets would make small batches of food and continuously replace food as it ran out, rather than making large vats and leaving them out for hours to lose quality under the heat lamps. Even the 24/7 snack bar always had people working there making fresh things at all hours. The only a la carte that required a reservation was the teppanyaki, and you could make this reso at any time. I've been at resorts in the past where you had to stand in a huge lineup at 8am to reserve a table, in order to go to the a la cartes at all. One a la carte is a vegan restaurant. I'm vegetarian, so this was a selling feature for me to go to this resort. Every time we went there the hostess would warn "it is vegan, is that okay?" which we found funny. Some people were upset by this, but not sure why when there were 5 other a la cartes for them to choose from. Someone mentioned in a review that the path into the buffet smelled like raw sewage because of the mangrove... It didn't smell nice, but it wasn't that bad or strong, and you couldn't smell it once you entered the restaurant. Maybe it's worse during other seasons?The service was over the top, no one ever told us "no", for any special requests. Some nights we would go to multiple restaurants, having dinner at one and maybe dessert at another. One night, we went to the Mediterranean restaurant and they were closing and not seating anyone new. My husband asked for a creme brulee to go, and even though they didn't do to go orders at the a la carte restaurants, they did it for him anyways. At the Italian restaurant, one night I asked for a glass of Cabernet and they were out. The server took the bottle from the display, and left it on the table after pouring my glass. They don't usually leave the bottle unless you've bought a bottle of something special. Room service is included in the room price, and available 24/7, we didn't try though. Servers poolside or on the beach were a little slow, your drinks would be half melted by the time they got to you. I don't think they have enough servers working, they have to walk slowly when trudging through sand carrying such a huge tray of drinks. For the most part, we would just walk to a bar ourselves. There were so many bars. Some top shelf liquor is available and doesn't cost anything extra.The beaches were solid rock in most of the beach. There were little paths of sand you could walk through and get past the rock, but there wasn't much area left past the rock before reaching the buoys you're not supposed to pass. We brought watershoes and it was fine. The rocks were only where the water started, so if you just like walking in the sand and having waves hit your feet, you can do that. We mostly just wanted to lay in the sun and drink anyways, so this didn't affect our trip too much. They also have kayaks you can sign out and borrow for 30 min at a time. There's also bikes you can take down a short trail to actual Mayan ruins. You can go by yourselves or book a bike tour where a guide will tell you about their history.The pools were clean, and at a good temperature. I've seen reviews complaining about the pool near the family area not being clean. We went there once, and it seemed fine. For the most part we only went to the Select Club pool, where it was quiet. The water park was really fun too, though the site advertises 29 slides, there were much less that an adult or teen would be interested in going down. There are 2 sets of 2 identical slides, plus 3 more, one of which you can go down on a single or double tube. They don't come out in a pool, rather a long run of shallow water, maybe only 3 feet deep. Everyone winds up flipped over at the end of the tube one, and I landed really hard on my knee and am still dealing with an injury from it, 3 weeks later. Maybe I should've left the slides to the kids, they heal faster lol.They put on a series of Mayan shows telling a story, you have to start on Tuesday to understand what's going on. Come early to get a good seat, or else you'll spend the whole time listening to other guests bicker about people standing in the way. One of the shows involves a lot of pyrotechnics. Other shows in the theatre are more geared towards children, but they're top notch as well, you'd probably pay good money to see something like this back home. They put on a huge celebration for the Super Bowl, with food, drinks, a live band before it started and games all held in front of the theatre, then they aired the game on the huge theatre screen.Friendly animals everywhere! Raccoons in the snack bar will tap you on the leg to beg for food. Rescue cats sit outside the Brazillian restaurant patiently waiting for scraps to be thrown there way (I'm told they're fixed and receive veterinary care). You'll see monkeys in trees and will even accept bananas from you. Coatis travelling in packs right in front of you. Tons of turtles swimming in the cenotes, you can even get a boat ride from Jesus to get a closer look at turtles and fish. He was very informative about local wildlife and culture.8 am yoga with Juan Carlos was awesome. Classes are held on a deck behind the Mexican restaurant, under trees and right in front of a cenote. I've been going to yoga classes at home and he taught some basic fundamentals my classes back home didn't cover. All in all, this was the best vacation we've ever been on and would gladly check out other Sandos resorts in the future. We've been suggesting this place to all our friends!

  • Lorenzo-de-Canada : Burlington, Canada
Day visit from Sandos Playacar

We spent a day at the resort as was an option from Playacar. It's a true jungle experience if that is your goal. Many nice paths to walk and animals to seeCompared to Playacar, the bar service is very slow. I'm on Mexican time too, but that was more like Jamaica time. The beach is horrible. Rocks and full of seaweed, then there is that smell. I guess you get used to it but it's pretty strong. Food was ok, nothing compared to Playacar. I know we paid a lot more and got more accordingly. Water park is great. The cenote is a mock up or something? There's a big pipe and a loud pump, pumping the water up. Never seen that before. Jesus greeted us at front - amazing person! Not our cup of tea, but was nice to see. Take a day at Playacar for the beach and food.

  • Nick I : Buffalo, New York, United States
Above Average Family Friendly Resort (but know what you are signing up for)

My family of 5 stayed at Sandos Cararcol Eco Resort 30Dec to 4Jan, resort was booked through hotels.com the prior August. The reasons for selecting this resort were the unique ecological aspects, the location: playa del carmen vs cancun, and price. More detailed description of our stay:This was our family’s 2nd time to Mexico, so we no longer mess around with group transfers from the airport. We booked USA Transfers round trip from CUN to the resort. I highly recommend their service and the time savings. After clearing customs and immigration, USA Transfers was waiting for us, and we were on the resort straight away. Upon Arrival: Check in was a bit unorganized and seemed that the resort had a manual-paper system for logging guests into the resort. A concierge will great you as you arrive into the lobby and guide you to check-in. Afterwards, this same individual will ask you to sit down with him for a few minutes to review wayfinding on the resort. His next ask will be to agree to a breakfast meeting the following morning to hear a presentation from the resort management (aka timeshare). I politely declined after reading of others spending hours at this event. I basically said that there was no amount of free stuff that would be work 90+ minutes of my time during my stay.Room: Our request was for 2 rooms for the 5 of us, and to be in close proximity. We ended up in the same villa/townhouse 1 floor apart, which was fine. Each townhouse has 3 floors, with 4 rooms per floor. The rooms were well appointed “deluxe suite”. A king size bed, a sofa double pull out bed were the sleeping accommodations. You do receive complimentary tequila, a bottle of sparkling wine and a fruit plate. The refrigerator was stocked with 2 dos equis, 2 sol, and assorted soda. The room also had a top-loading water cooler. Room was turned over acceptably each day, typically in the early afternoon.Being an eco-resort, you must specifically request new towels each day by hanging a sign on the door. The theme of the rooms seemed to be: warm refrigerator and cold showers. I did call the from desk about the cold shower, their advice was to turn the lever all the way to the cold for a minute, then back to the hot. Still did not work. The balcony was tiny and we barely used it. However, we were in close proximity to the area where the spider monkeys and coati congregated. Each morning we grabbed a few bananas from the buffet for the monkeys, who will climb down and gently take them right from your hand.Wifi was not available in our room, but it is provided free in the main lobby.The Resort. The overall design is very spread-out and almost counterintuitive from other resorts. Wayfinding was a challenge for the 1st couple of days. The main pool features a swim up bar, a rotating special lunch event, and a DJ that promptly cranks up the dance music at 11a. The on-resort entertainment team was minimally involved and had a hard time recruiting willing persons to partake in Zumba, and other planned activities. The beach itself is a narrow strip and not really conducive to much of anything. In walking the beach to neighboring resorts, this is not the case at other nearby establishments. One disappointment was the listing of beach volleyball on the website and even on the list of daily activities. Sandos does not have a beach, let alone beach volleyball. As many other reviewers have pointed out. The turtle pond is located right next to the main buffet, probably a bad choice in layout. Yes, it does stink, but I didnt find it nearly as bad as others might make it out to be. You do see a few mosquitos, especially in the jungle areas. With use of DEET, there was no issues. The Mayan ruins are definitely worth a look. Bicycle rental is available at no cost just by the main lobby to tour the fringes of the resort. Our stay was over the New Year’s holiday, and the resort did an excellent job of throwing a great New Year’s Eve event. Entertainment: Shows were held each evening in the main theatre. Each night we had plans to check out the show, but ended up leaving about 20 minutes in, just not very captivating.In general, a very family-centric resort and you will see lots of little kids running around. We did not utilize the water park or the cenote. Restaurants and BarsLa Laguna International Buffet: We had breakfast here daily, lunch and dinner once each. The quality of the buffet selections was average. Certainty not gourmet, the made to order stations were done well. Made to order omelets each morning were a good selection. The New Year’s Eve buffet was well done with Lobster, shrimp, pork tenderloin, turkey and many other quality selections. Fogo de Brazil: Brazilian Rodizio. Grilled meat selections on a still sizzling skewer and sliced right onto your plate. This was the best meal we had the entire time, and we had strongly considered going back again the next night. Restaurant is located within the Select Club. La Toscana: Italian. The format was: pick an entrée, a buffet for sides and then order dessert. Food was average to good. Desserts much better than what you find at the buffets. We were disappointed that the Japanese restaurant was booked to capacity during our entire trip. We tried at check-in and then each day for any cancellations. Sandos should either expand this restaurant or make it part of select club only. Snacks: The El Nido Snack Bar is centrally located and was surprisingly well maintained and clean for all the traffic it handles. We did not have an opportunity to visit the Mexican or vegetarian restaurant.Bars and Drinks: Beer choices were Dos Equis or Sol. The bar staff was always responsive and did their best to get you what you wanted. A different cocktail was featured each day. Drink mixers were well balanced, and I did not get the sense they tried to water down the drinks.Overall Impression: We felt we received a good value at Sandos Caracol Eco Resort. The resort is a bit spread out, but it is well maintained. There were some gaps in service from the staff, but in general if you asked they would accommodate. The ecology aspect is unique. If you are considering this resort, please read the review and realize that it is not the standard cookie-cutter experience. I would rate this resort as 4 out of 5

  • midapadez : Calgary
Amazing!

Our family stayed at Sandos from Feb 11th to Feb 18th. Amazing! There were 11 of us, 7 adults and 4 kids(11 yrs, 10yrs, 6yrs), we had 4 rooms. The kids and grandkids were all in unit 52 and hubby and I were in unit 41. The kids had monkeys and coatis out side their balcony almost every day. The rooms were clean and in good repair, everything worked. We had deluxe rooms so we all got jacuzzis, king size beds, room fridges with beer and pop and a large water jug. Rooms all had safes, super large..easily fit a lap top, and they were included (no extra fee).Food:The food was great. We were told on our first night to book the Japanese ala carte, we did and got our reservation for late Wed. That was the only one we had to book all the rest you don't need to reserve. There is a relaxed dress code, men could not wear sleeveless tops. The main buffet is open till 11pm and the swing bar in the middle section is open 24hrs with snacks, pop, water and beer on tap. Watch out for the raccoons here, I left my food for a second to get a drink and one hopped up on my chair and wrestled my son for my chicken bones...it all happened so fast I missed it and it was right behind me! I would recommend all the restaruants..Water Park: We spent one day here, the kids loved it. The slides are insane, I heard them compared to West Edmonton Malls water park. Its a hike up the stairs which are wet and can be slippery, then when you get to the top there are 5 or 6 slides to choose from (each named) and a big slide you can go down on a tube. Well I asked the guy for the least scary, he sent me down the one at the far end. Well let me tell you...they could hear me screaming all through the park! You have to cross your legs and your hands over your chest and keep your head back while sliding, I swear there were points were I was completely vertical, when it was done, so was I. My grandkids loved it tho. Shows:The shows they put on are quite the spectacle. They did a Marvel show that was hands down the kids favourite. There are tons of seats in the auditorium and we didn't have an issue seeing where ever we sat. The Xcalacoco experience was great. They do the show every other day in a different location, on the beach, by the ruins, in the cenote... definitely worth watching, they are not that long and very interesting. The costumes are beautiful. Park:If you are a nature buff like me, you will love this resort. It looks and seems bigger than it actually is, there are so many little paths and trails to follow, it gives you the illusion you are alone. An area with Mayan Ruins, Cenotes, mini farm, deer pit...there was so much to do at the resort you could easily spend a week just exploring. We saw spider monkeys, coatis, raccoons, cats, dogs, ducks, tree porcupine, snake, bats, fish, deer, lizards, birds, parrots, peacocks and hens, donkeys, pigs, goats, chickens.....some of these creatures my grandchildren and children have never seen before. Good to know:There are two bank machines at the resort. One in the lobby is American currency and the one in the games area is Peso's. Avoid changing your money at the hotel...the rate is horrid. $300 Canadian got us $3600+ peso's.Its 160 peso's for a taxi to Walmart or 5th Ave in Playa Del CarmenIf you like blended coffee, they make a wicked one in the lobby and the games room..its got chocolate, kaluha, coffee, milk and blended ice..(I think), its so yummy.Make your reservation at the Concierge desk next to reception, I went a 10pm and they were open and made mine. Pools/Beach:They all looked good. We only hung out at the main pool with the swim up bar. If your not into kids splashing and running about, there is another quieter pool. The beach is super rocky...if you can find a sand path out the snorkelling is incredible, lots of pretty fish to see..if you go farther down, past the Mediterranean restaurant, its all butter soft sand and crystal clear water. One of my granddaughters took bread and stood in the water and fed the fish, she was surrounded by them and barely got wet. :)Over all we had a fantastic time. The staff was amazing, the weather was great and the experience was unforgettable. We would for sure stay here again!

  • rellene898 : Tillsonburg, Canada
Great vacation spot

This was our first visit to Sandos Caracol resort and we enjoyed our stay. The food at the Mediterranian and the Italian restaurant was our favorite. The gondola driver, Jesus was both entertaining and knowledgeable about the history, animals and the forest. I would recommend that anyone staying at Sandos take the river ride with Jesus. You will enjoy a peaceful ride down the river and learn about the history and animals of the area The only down fall of the resort is the gift shoppe. The staff is rude and following you around the store.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • Unlimited Domestic beer, International brand drinks & House Wine w/meals
  • Sailing
  • Snorkeling
  • Boogie boards
  • Kayaking
  • Waterpolo
  • Introductory scuba diving lesson
  • Access to the water park for kids, teens and adults
  • Tennis with instruction
  • Volleyball
  • Soccer
  • Exercise classes
  • Daily activities
  • Nightly entertainment
  • Xcalacoco Experience: Included in the all inclusive are 85 eco-educational activities such as guided eco-tour, animal keeper program, sensory experience, maya shows 4 times a week, swimming in a natural cenote, jade river, maya survival, and so much more!??????????????

Signature Eco Collection Inclusions

  • Bathrobes and Slippers
  • Chill Out Pool
  • Room Service 24 Hours a Day
  • In-room Wi-Fi

Select Club Inclusions (Adults Only)

  • Private Concierge
  • Ocean Front Club House (18+)
  • Adults Pool and Jacuzzi
  • Chill Out Pool
  • Exclusive Reception
  • Room Service 24 Hours a Day
  • Free Wi-Fi available for Select Club guest, including: Select Adults Only Pool, Select Adults Only Beach Club House

Royal Elite Inclusions 

  • Private Concierge
  • Ocean Front Club House (18+)
  • Adults Pool
  • Chill Out Pool (*Exclusive access for Royal Elite Vacation Club members)
  • Exclusive Reception
  • 24-Hour Room Service
  • In-room Wi-Fi 
  • The Royal Elite Beach Club features an infinity pool, a swim-up bar and sleek contemporary design in a secluded part of the resort

Sunwing Smile Resorts

  • Up to 2 kids (2-12 years old) stay, play and eat free all year
  • Teenage pricing (13-17 years old)
  • No single supplement for single parents travelling with up to 2 children or teens
  • Shaded kids pool or part of kids pool
  • Shaded playground
  • Smile Kids Club Program
  • Beach towels in room upon arrival (1 per person)
  • 1 litre bottle of water per room per day
  • 956 rooms in 3-storey buildings
  • 3 buffet restaurant
  • 6 a la carte restaurants
  • Snack bar
  • 10 bars including Pool bar, Beach bar, Disco 
  • 4 pools
  • Children's section in main pool
  • Separate children's pool
  • Aquapark with 17 waterslides, for kids and adults!
  • Kids Club
  • 2 (lit) tennis courts
  • Natural zoo with a selection of local animals and birds
  • Shopping on-site
  • Fitness facilities
  • Sauna
  • Spa (fee)
  • Beauty salon (fee)
  • Massage services (fee)
  • Medical services (fee)
  • Free Wi-Fi available in main lobby, Sports Bar, and 24 hours Snack Restaurant and designated hotspots
  • 5 star PADI Scuba dive shop on-site (fee)
  • ATM
  • 18-holf golf course (nearby)

Hotel Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Cable TV
  • 1 King or 2 Double beds
  • Balcony or Terrace 
  • Bathroom with shower
  • In-room safe
  • Mini-bar (with mineral water, soft drinks and beer - restocked every other day)
  • Jungleview/Gardenview
  • Radio alarm clock
  • Telephone

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Cable TV
  • 1 King bed
  • Telephone
  • Hydromassage bathtub 
  • Bathroom with shower
  • Alarm clock radio
  • Living area with double sofa bed
  • In-room safe
  • Jungleview/Gardenview
  • Mini-bar (with mineral water, soft drinks and beer - restocked every other day)
  • Terrace

Deluxe Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Cable TV
  • 1 King bed
  • Jacuzzi
  • Telephone 
  • Balcony or Terrace
  • Bathroom with shower
  • Alarm clock radio
  • 1 double sofa bed
  • In-room safe
  • Jungleview/Gardenview
  • Mini-bar (with mineral water, soft drinks and beer - restocked every other day)
  • Hydromassage bathtub

Eco Superior Signature Collection 

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Hair dryer
  • Bathrobes and slippers
  • Iron & Ironing board
  • Balcony or Terrace
  • Vanity mirror
  • Bathroom with shower 
  • 24-hour room service
  • 1 King or 2 Double beds
  • Air-conditioning with individual climate controls
  • Fully stocked mini-bar including snacks
  • Hot & cold water dispenser
  • Laptop-sized safe
  • Cable TV

Eco Junior Suite Signature Collection 

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioning with individual climate controls
  • Hair dryer
  • Bathrobes and slippers
  • Iron & Ironing board
  • Balcony or Terrace
  • Vanity mirror
  • 1 double sofa bed
  • Bathroom with shower 
  • 24-hour room service
  • 1 King bed
  • Cable TV
  • Fully stocked mini-bar including snacks
  • Hot & cold water dispenser
  • Laptop-sized safe
  • 1 bunk bed for 2 children
  • Hydromassage tub on the balcony

Royal Elite Superior

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioning with individual climate controls
  • Ceiling fan
  • Hair dryer
  • Distinctive VIP bracelet
  • 42" plasma TV with satellite
  • 1 King or 2 Double beds
  • Hot & cold water dispenser
  • Bathroom with shower
  • Laptop-sized safe
  • Fully stocked mini-bar including snacks
  • Balcony or Terrace
  • Bathrobes and slippers
  • Iron & Ironing board
  • Vanity mirror
  • iPod docking station
  • Located closer to the beach
  • Laptop-sized in-room safe
  • 24-hour room service
  • Premium liquor cabinet

Royal Elite One Bedroom Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Hair dryer
  • King size bed
  • Bathrobes and slippers
  • Iron & Ironing board
  • Balcony or Terrace
  • Vanity mirror
  • iPod docking station
  • Laptop-sized safe 
  • Fully stocked mini-bar including snacks
  • Air-conditioning with individual climate controls
  • 42" plasma TV with satellite
  • Living area with double sofa bed
  • Bathroom with shower
  • Distinctive VIP bracelet
  • Hot & cold water dispenser
  • 24-hour room service
  • Premium liquor cabinet

Royal Elite Penthouse

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Hair dryer
  • Bathrobes and slippers
  • Iron & Ironing board
  • Balcony
  • Vanity mirror
  • iPod docking station
  • Living area with double sofa bed
  • Premium liquor cabinet
  • Bathroom with shower 
  • Oceanview
  • 42" plasma TV with satellite
  • Fully stocked mini-bar including snacks
  • King size bed
  • Air-conditioning with individual climate controls
  • Distinctive VIP bracelet
  • Hot & cold water dispenser
  • Located closer to the beach
  • Laptop-sized safe
  • Hydromassage bathtub

Restaurants

La Laguna

  • Buffet for breakfast, lunch and dinner
  • International
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Las Mascaras

  • Buffet for dinner
  • Mexican
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

El Templo

  • à la carte for dinner
  • Japanese
  • Reservations required
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Los Lirios

  • à la carte for dinner
  • Steak & Fish 
  • No reservations are required and there is no limitation to use this restaurant for guests. Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

La Toscana

  • à la carte for dinner
  • Italian
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

La Riviera

  • à la carte for dinner
  • Mediterranean
  • No reservations are required and there is no limitation to use this restaurant for guests. Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Fogo do Brazil

  • à la carte for dinner
  • Brazilian Rodizio
  • No reservations are required and there is no limitation to use this restaurant for guests. Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Salvia

  • à la carte
  • Vegetarian
  • Reservations required
  • Dress code: Casual attire. Casual elegance in the evening: dress shorts are allowed. No swim wear, tops or bare feet allowed in the restaurants

Bars

  • L' Elefant Lobby bar
  • El Nido 24 hour bar
  • Sirena Pool bar
  • Iguana Pool bar
  • Los Lirios Disco
  • El Manglar Sports bar
  • El Mapache Lounge 
  • La Tortuga Pool bar
  • Theatre Bar
  • Beach Bar

For the Kids

  • Kids Club, Ages 4-12 
  • Supervised activities program featuring:
    • PlayStation
    • Jungle gym and trampoline
    • Mini movie & theatre
    • Games and Arts & Crafts
    • Mini disco
  • Baby Club, Ages 2-3 
  • Babysitting or child care service ($)
  • Playground
  • Teen activities, Ages 13-17 :
    • Music
    • Pool table and table tennis
    • Foosball table
    • Beach soccer and volleyball
    • 7 water slides
  • Children's Pool
  • Kids Water Park

Child Policy

  • Children 0-1 years of age are free sharing room with 1 or 2 adults.
  • 1st child 2-12 years of age pay special rate sharing room with 1 or 2 adults.
  • 2nd child 2-12 years of age free of charge sharing room with 1 or 2 adults.
  • 3rd child 2-12 years of age pay special rate sharing room with 1 or 2 adults (Applies for the Junior Suite Category only).
  • Teens 13-17 years of age pay special rates sharing rooom wiith 1 or 2 adults.

*In the event of 1 adult sharing room with minor, adult pays single rate and children pay special rate.
*Baby cot on request, subject to availability at no extra charge.
*Room bedding on request subject to availability.
*Extra beds (rollaway) on request, subject to availability at no extra cost.

Facilities

  • 16 treatment rooms
  • Beachfront massage palapa
  • Hydrotherapy area (free of charge, for ages 18+)
  • Diverse temperature pools
  • Saunas & steam baths
  • Women's and men's dressing rooms
  • Gym & spinning room
  • Complimentary toiletries
  • Full beauty salon offering lavish hand, foot and nail treatments
  • Spa boutique

Massage Treatments

  • Relax Massage
  • Aromatherapy
  • Draining Massage
  • Prenatal Massage
  • Reflexology
  • Sports Massage
  • Deep Tissue Massage
  • Hot Stone Massage
  • Therapeutic Massage
  • Sandos Special
  • Thai Magic
  • Shiatsu Zen-Sation
  • Caribbean Breeze
  • Polynesian Dance

Other Treatments

  • Body wraps
  • Facial treatments
  • Temazcal
  • Package treatments

Salon Services

  • Manicure & pedicure 
  • Nourishing hair treatments
  • Hair styling, coloring & cuts
  • Makeup artists
  • Artificial nails
  • Special bridal services

Honeymooners - Receive: Fruit basket in room, A bottle of sparkling wine in room, Free room upgrade (subject to availability).
Please request at the time of booking. Proof of marriage will be required upon check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Sandos Caracol Eco Resort & Spa
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sandos Caracol Eco Resort
Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.